{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for replying-I feel a little better we'll see how it goes ?\u0098\u00ba\u00ef\u00b8\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica \"You down with RNP?\" \"Yeah you know me!\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it was customer service like I have never seen before!  Kudos to your organization.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have five people shown up yet","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have you considered adding the \"we'll call you back when we have someone free\" feature to your support line?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2\/28! #JVMChat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes and I would like a refund.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/XX5QSCjlL1?? @BrandsSayingBae #Freberg15","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir good to know. Perhaps it was execution then.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you reminded me today why I fly @SouthwestAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm sick of living in an airport!! #getittogether","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am trying to make\/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http:\/\/t.co\/V8PVpHMtZc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir App Updated With #Passbook Support http:\/\/t.co\/WrWqrUblPs via @ubergizmo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great smooth flight too! ???\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad\n@JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http:\/\/t.co\/tvB5zbzVhg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ; @USAirways US 728\/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Finally! Integration w\/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes, and rebooked incorrectly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http:\/\/t.co\/aI0Yzwt8Za","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http:\/\/t.co\/n9hmcrJChb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united actually we aren't. Still parked here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!???\u009f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for the assistance","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is DFW accepting any arrivals or departures today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united problem is on laptop not phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so disappointed with this airline never again will I book with you guys","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was \"taken off\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'll see you on board again soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 167 minutes?  \"Im not trained in that\". Cmon. Can't you do better than that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. Just sent msg.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wow @AmericanAir still screw n stuff up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you need a bag bouncer. Get it together","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @geekstiel Do you know when the last chance is?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the Late Flightst usair4603. Earlier 4591","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-\/ #BadCustomerService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not sure why u call it customer care.  Should be customer we don't care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's the link for #FlyFi","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sure, please follow me so I can do so?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http:\/\/t.co\/OSc9OFlol3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @CakeNDeath Question is will he and his lady behave...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways she also appreciated having her very own hashtag! :) #lucycat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still \"on time\" http:\/\/t.co\/k0MHZrJF6e","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pls follow for DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What confirmation number?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pls help. This is seriously beyond ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Absolutely!! The staff was amazing!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It is all good -- your 1K team has been nothing short of amazing with everything.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unfortunately, that doesn't help. Just an automated computer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united reinstating the kosher meals that were dropped shortly after the merger?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http:\/\/t.co\/DAjWzhLVyu","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why do you continually play the \"according to federal regulations\" every 58 seconds. I could see if you had quicker service...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. We are finally at the gate.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will all flights out of DFW be Cancelled Flightled today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united missing this wedding because of these delays would not be cool","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. \n2\/23\/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you follow, so I can DM you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the \"flight more pleasant.\" http:\/\/t.co\/VrQDpqEPFW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I did. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport\nLots of info available of #winterops","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys are lucky I love you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 6am Austin to JFK","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Oh they seem  to have reappeared now lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue of course I am!!??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged??\u0098\u00a1??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My brother & his girlfriend?\u0099s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys suck, 2 1\/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united be  \"Chicago's hometown airline\" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir It's all good. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for more timely updates.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RkwugmanM9?? lmao you know a white person said this","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http:\/\/t.co\/owMaXOyEhZ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir still waiting for a flight... I should get my money back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http:\/\/t.co\/tU9JX2jaZN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I?\u0099m still waiting - this has been going on far too long. Is there someone I can speak to?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica YES FYI  MY BFF","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks !!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united http:\/\/t.co\/hj5kq82Chn, however, is completely under your control?\u0094the price was and still is displayed on http:\/\/t.co\/hj5kq82Chn.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @perfectomobile Definately not an award for employer of the year #united13","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir did that yesterday. On the phone with them now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why haven't you updated that flight 4411 is delayed? Super frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i understand that but i should still be able to view my reservation online....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly ??\u0098\u00a5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you!!! On our way to get her bag now - thanks to having that number ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i got a new reservation for tomorrow. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Please explain ?\u00a6\u00e2??.. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOsIzh17sl??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I just sent it over","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 1491...plane from SFO to DEN is basically on time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   I hate evolved seating. knees in the seat pocket http:\/\/t.co\/forNpF69Ky","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ok thank again for your help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you should get better employees??\u008c\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks I'll fill out the form that no one reads or responds to.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great, thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it seems I never received an ID, just a password.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for the reply. I emailed your customer care department about my experience.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. ???\u009c\u00e2?? #MoodlitMonday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways - It's all automated and no one cares to understand the problem I'm having","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  they were empty upon takeoff. Why can't someone sit there?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you a bish","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I digg it!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is your policy around bringing a breast pump on board?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir confused at the definition of a \"preferred seat.\" I paid extra for one and got a regular seat with no legroom. Unimpressed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we did check before going to de airport and everything was fine. #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I don't think I've ever had a us airways flight that went smoothly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch \"Buy\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir rules.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Day 3 & still no luggage Chkd http:\/\/t.co\/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am just trying to establish what your policy is. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks, have emailed them. How long should I expect for a response?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir gotta be worse than @delta w\/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @saianel You could have just said \"We don't know\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair watching planes do their thing https:\/\/t.co\/iItoJhUIKH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awwweesssooomee!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Nice try @AmericanAir I heard your crew whisper \"she's still at the hotel, she probably doesn't think she has to work until tomorrow\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways where's my apology?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I knew I was correct! http:\/\/t.co\/9eueYxAwcv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart????#DestinationDragons with friends in LA @HayleyMad see u Friday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united go bankrupt again and transfer all of your assets to $LUV. That would be great.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. ???\u0085\u00f0??\u0085\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Blackmailed me into paying \u00c2\u00a3130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united where is my flight voucher?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #jetblue #sofly #wish #firststari seetonight http:\/\/t.co\/pyJAoayNx6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/fW3cy8HGdJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \n\nFantastic support by the Twitter team. I appreciate it. Thanks again.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/vw4P4T4tLh @TheNationalUAE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you add my KTN to an existing reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives?  Very poor.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you. ?\u009c@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just filled it out. Hope someone responds before we book our next trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ??\u0095\u00e2?\u0088\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Don't worry, you will! :-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 162, SMF to JFK!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Nashinmypants lmao this is so funny","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I know that. Thanks for the standard reply.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United, #deaffriendly? Getting there. Read your review on http:\/\/t.co\/2Brt0aTHaU: http:\/\/t.co\/WzNp5q1M0H","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir check the head of the plane, there has been dynamite placed onto it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways followed!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways new slogan should be \"if you don't want to arrive on time, pick us\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir how do I get thru on hold over 3 hours ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks! Sent you DM re: baggage issues.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sure was,  with @Delta  looks like I'll make my birthday celebration after all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue terrible landing on 915","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did twice.got a letter back saying that your company \"doesn't issue refunds for phone bills\" help!phone will be shut off","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b\/f drop call. Cancelled Flighted flight. Asked 4 refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir breaking my heart at BWI 9 hrs @business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i love this song <3 thanks @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue which type plane is flt 1065 from bos to rsw?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cut it. Put me on a flt tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #669 stewardesses can't work w\/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your mobile app is horrible!  Needs a major overhaul","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am committed okay please hook me up for #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @contactcej thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I hate you all. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/uTdfqF5WPA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways then why did my whole team be able to put there carry ons under the plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll be sending\/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it is working on a different device, though. Any help is appreciated.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @dultch97 that's horse radish ??\u0098\u00a4??\u0090\u00b4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http:\/\/t.co\/kj1iljaebV","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! Calling right now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU SO MUCH!! http:\/\/t.co\/tGSB1DfPS3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Stop this madness RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/7x9uSbj2FV","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I Love American Airlines :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways cannot add my frequent flyer number on your website.  Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just sent to you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Keep up the great work :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir haha, thanks for the explanation","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stuck at the gate in Charlotte, NC waiting for \"release papers\" and a fix for a broken computer system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is there an email address I can reach? Too long for a DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March\n\nWhere do I go for this...or can you assist me ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ??? :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@nrhodes85: look! Another apology. DO NOT FLY @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w\/kids - b4 group A please. Please.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all goods, I'll call tomorrow, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I get extended hold times due to the weather...but 2-1\/2 hours on hold (and counting). HELP!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/2z3hGqPRSG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Do you happen to know if that plane will be repainted, or fly \"off into the sunset?\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for getting me to Orlando early #happiness","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will you have flight from DAL to PVD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Been trying since 1230 to file a report.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you. I'll do that next time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https:\/\/t.co\/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never flying you guys again. your customer service is awful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying ???\u0094\u00f0??\u0094\u00f0??? http:\/\/t.co\/t6fYyBHjhL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the status of flights for Tuesday out of Dallas??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's not there we tried. It's already here in cancun just no one has delivered it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Case ID 8544484","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue w\/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent my details to the customer care link you sent me almost a month ago and no response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 395. Rolling delay of 1 hour 42 minutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica If only you guys had flights from CMH.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir According to TV passenger interviews, the landing was far from \"uneventful\" with heavy (panic) breaking to","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United blocked me from DM'ing them because they would rather I complain about them in a public forum","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's the poor customer service that I have a problem with!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight and crew! Flight 51 from BOS to MCO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please help http:\/\/t.co\/t5mRj5Yw6I","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united too long for 140 characters","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's quite an impressive list of fees!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks a ton!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that's what they told me half an hour ago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never fails to have delayed flights ??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Landed in Nashville! Thanks for taking care of us! http:\/\/t.co\/RYXbPLgMnK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @nrosenb1 it says changes can't be made online","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the one at 11:30am? My app still shows it as on time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Got it, thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why cant Sapphire members reach anyone on the phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can you DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have been on hold w\/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b\/f call droped","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http:\/\/t.co\/qgMfCB7yT4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Ahah???\u0083\u00f0??\u0095\u00f0?\u008e\u00b5 That is why\nI love SW??\u0088\u00e2??(^^)?\u009d\u00a4","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Already checked in so the page expired :X","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what number can we use to all from outside the US? Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Do you guys know your check-in links from emails are broken? http:\/\/t.co\/2npXB6oBMr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/5t4FpCGREJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is that the \"record locator\"?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did not.  That's why I am VERY concerned.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"It's on me, @JetBlue! That's not what you said last night, though... :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \nThank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, I booked our flights w\/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Of7PFvQpOY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Connection is US2065","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http:\/\/t.co\/EEReKDf9Fq","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your website is a complete joke when using safari!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w\/flights!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir follow me back so I can DM you guys","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - 75% of a plane's passengers boarding in your \"Premier\" groups might be an indication of a broken process.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for taking such good care of my luggage... http:\/\/t.co\/PIvxean3jY","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Got it covered. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue update on Flight 462 would be appreciated when you have time, thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just kidding with you I'll send you my stuff now. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united silence is very telling","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why does your customer service line say \"we are experiencing high call volume\" and then spontaneously hangup on the person?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It was fabulous! Very pleased.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"HA! ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/zQuTUS7epW??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, with Delta!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How much is baggage check for International flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so far I've gotten six different answers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome thank you very much for the help","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways only to come home a day Late Flight to find out you guys have lost my luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 2202 out of JFK, 2 & 1\/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you take care @Cowboycerrone please.  Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united or you'll Cancelled Flight my flight like you just did","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir this would be an awesome experience #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol ???\u009c\u00e2?\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it doesn't take 6 days to respond to an already open case!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways connection made. Thanks again this week. #daddyshome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/DCoBoKN7EE @TheNationalUAE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united noooooooooooooooooooooope.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will you have flights for October 2015 available?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Call customer service and of course they just say \"theres nothing we can do\" and then offer a transfer and disconnect the line.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll be impressed if I actually get a response! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I think it's ok.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now U horrible people say you have no where for her to sleep?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please dm me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's vegas baby who doesn't have a good time in vegas lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yup. MCO. 82\u00c2\u00b0!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I Want a Plane dad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"2\/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http:\/\/t.co\/XbKvcraOKn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir followback","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0?\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united seriously #fail on making strangers share a room","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am going to stop flying with you.  Delays everytime.  This time due to paperwork?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please PM me the number where I can lodge formal complaints. Thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why @JetBlue let someone from black Twitter in their multimedia department?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thx. Come hell or high water...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Am I illiterate or is there a magic code to make your customer service site work? http:\/\/t.co\/t4gcKs2bh5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you tell me how to file a claim for clothing that had to be purchased?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http:\/\/t.co\/gLXFwP6nQH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your \"go to\" maneuver?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do I check in online if I still have to wait in line for an hour to \"check in\" at counter? #fuckinlame  @naia_miaa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm flying your airline just out of #LGA ??\u0098\u00b7","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM does not work what do I do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http:\/\/t.co\/SbA0ARicyq","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways its fine. \n\nJust wondering where my money went...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm stuck in Fort Lauderdale.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That's called throwing \"loyalty\" out the window and trying to give less awards.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you so much.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your staff at JFK airport are discussing the way we we're left stranded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hour 4 at the gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @lpalumbo what weather sun is out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks to you customers like me stay loyal. From check in to landing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @CinziannaP thank you! I like the quick response on Twitter!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  i have a weekend of dealing with your company that would say otherwise.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok thanks. Safety first.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir unable to book travel right now on the website or through the app. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks, but they told him he couldn?\u0099t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ???\u008f\u00f0??\u008f\u00f0??? on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! I'll do it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways new tag line \"but we got you there alive!\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways charged my card 11 times for one airline ticket, now card is on security hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for your time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica sounds like fun !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Have a great week ???\u009e\u00e2??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http:\/\/t.co\/oyLgeao7Y8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http:\/\/t.co\/FvlxIRh1F1 #LookforwardtoflywithAA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome! Thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica spruce moose!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for responding.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http:\/\/t.co\/IyUZM2PUVS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"smh RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/IRiXaIfJJX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the status on my itinerary says on request in red. What's that mean?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :\/","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO Gary Kelly, \"We are America's most loved and most flown airline!\" #SouthwestRally #BWI #bestemployees #swaculture #swapic","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I've been doing this for 15 years and I've never had this many issues with any other airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir good to be back. See you all again in several weeks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they miraculously fixed the plane #kudos to shoe ever it was","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, you just caused a riot on the airplane. Never seen anything like this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tell your employees that!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nice and early back home! http:\/\/t.co\/geG4nghmIE","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Look into better service.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will when I land.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - looking forward to it when we finally take off.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP?\u009ddone thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united should NOT sell tickets for @SilverAirways on http:\/\/t.co\/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united landing in Chicago - saw it once we were already airborne.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http:\/\/t.co\/0HXLNvZknP","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how much for a trip to a warm island @SamChampion http:\/\/t.co\/N3SUIip0VW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can we get an explanation on why UA978 from S\u00c3\u00a3o Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanView\nThe view of Oregon from seat 31F, flight AA1469 2\/22\/15 http:\/\/t.co\/t9JBN9WZtq","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w\/out notification","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my friends at KPHL were told by your rep \"if it were me I woulda just gone home this am and tried again tomorrow.\" 1\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I better get a free flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http:\/\/t.co\/xmRvR4lGEg http:\/\/t.co\/wJoc9f14SU?\u009d@tori_leggieri","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the nightmare continues... http:\/\/t.co\/TsvgbrL15f","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm a trying ! But I'm tired and getting grumpy !","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http:\/\/t.co\/jBmVVha63A","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @DelonGerry ual sucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has the best pilots ever Thank you guys for the great trip #thatisall","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @AmericanAir how do you expect to do that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways standing in line with 100 people all looking to do the same","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the bags arent even loaded on the plane??? #Flight293","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  2 hours to be answered on a call?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir um. down south has snow too #ATL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I have been on hold for over 3 hours.  Please help! http:\/\/t.co\/tyXAZtMQ1U","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CCNDJP\/ I can send a screen shot of the systems error if an email address is provided","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways asked her why needed to take yellow tag off. She said, \"because I told you to!\" Expect a personal apology from her- unacceptable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir frustrating indeed especially when no one knows what the issue is....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - flights 4500 AND 403 delayed for \"crew availability?\"  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss LAUREN HoLY SHT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http:\/\/t.co\/KfKjF1ZtGi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united direct messages not going through please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w\/ united.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the JetBlue Credit. Nice save :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \/ @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Welcome to North Texas US Air \/ American Air employees. \nHousing and Education are great opportunities in The GR8 State Of Texas","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica moved my seat with no notice. \"Better seat\" is cabin select not behind the row I selected???? #DISAPPOINTED","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways finally rectified my flight situation! Thanks again","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united severely under staffed at Iah.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w\/out paying. confused","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It's very difficult to work with Baggage claims when they don't answer the phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways lol thanks to you we had to switch to American http:\/\/t.co\/Sl6BDRXfN8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what happens to frequent flyer miles earned once merger is complete with AA?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways or is anyone even responding to social media? AWFUL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have 8 flights with you in the next two weeks :) let's make some good memories!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @SSal thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \"sorry you were disappointed\" #outoftouchwithreality #people have kids and jobs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue wow you guys answer people wow you care I love jet blue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? inconvience*","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United does a great job of answering public messages. Direct private messages, not so much.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do bags still fly free or have you started charging? thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is more than having patience. This is not acceptable. http:\/\/t.co\/N7pSuEJDC8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Maybe stop telling people the wrong info on your customer service calls.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I hope so too","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w\/ daughter .","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"No no no bad airline bad! *bops you with newspaper* ?\u009c@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Life goal: complete ??\u0094\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no, thanks. I think we have it straight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united correct?  What's correct?  Sorry I'm lost","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w\/o the food won't eat anyway?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir three cheers to your Denver staff. Don't know if we \nwill get out but they're keeping us smiling. http:\/\/t.co\/RX8z53M7yy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is atrocious customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't call right now. My baby just fell asleep.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united screws up again...to be expected! NEVER AGAIN!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http:\/\/t.co\/NeHnsDCkTY","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir arrangements to reimburse me for the rental I had to get?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cannot talk to any agents keep getting hung up on crazy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I love you guys!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! ???\u009e\u00f0?\u0098\u00a1 flight #4229","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you're my early frontrunner for best airline! #oscars2016","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you know that your lost baggage portal http:\/\/t.co\/hUcLXluV5h doesn't work on mobile? It's a 404 http:\/\/t.co\/O4ZR27Qpcr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mpi4yuo9jR?? Oh word!!!!??????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW\/ORD? Huge !!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How can I change without penalty and not have to call customer service","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is AA951 to S\u00c3\u00a3o Paulo taking off today? Your colleagues won't tell us any thing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Utah, I think. And thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united are you looking for European Flight attendants for Paris or Frankfurt?\n\nBest, \n\nFabrice","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http:\/\/t.co\/Nh2i9ZlzMk","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will. Is it down or is just me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for ruined my vacation for having poorly maintained aircrafts that can?\u0099t fly safely out of STT. #UA1481 #Cancelled Flightledflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir would also like say kind move on adding the points !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you want me to talk to the wall?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir need assistance getting an extension on a flight that has expired.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue waiting for a flight to FL for 1\/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for the tip!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so what's the solution?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http:\/\/t.co\/sKKewqhssG","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Lol great answer.. ?\u009c@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http:\/\/t.co\/p6r5rt5Ow5","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks finally made it.. Missed meetings but what can I do now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's only because I'm wearing #TrueBlueColors!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much for help Us, u r amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will the winners of #DestinationDragons be announced?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome!!! Sending now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, thanks but took forever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm really craving your pretzels, please send me some.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United super lame that you charge $8 for tv on an international flight to the US. It isn?\u0099t 1997!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but my bag is still missing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just messaged you. Please have someone contact us immediately.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http:\/\/t.co\/clvlhfgUZw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need some help with a reservation","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 1041 to Savannah, GA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways  US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What?\u0099s up?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @stephenrodrick Your team needs to build capacity","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/tZZJhuIbCH #CheapFlights #FareCompare","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http:\/\/t.co\/bNgpli8JT6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united download jeokoo the American app for air travelers","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that selfie was extreme.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and learn how to book flights. http:\/\/t.co\/MHHS9RUpLv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd?\u00a6incompetence.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica classiq, luv Virgin America. Greetingz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united where is our luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hot stewardess flipped me off","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2\/25)?? I'd rather get to PHL tonight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any idea when November-December 2015 travel opens up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please help on hold 3 hours can't change flights I'm stuck here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Counting on your flight 989 to get to DC!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ur \"response\" was: my \"inconvenience was of no matter.\" U wanted me sit for 3 xtra nights in the city w\/out comp! #donotflyusair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united take a lesson from @VirginAmerica , they know how to treat customers!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am following you now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ???\u0089\u00f0??\u0089\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they were amazing and thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @KyleJudah be responsible for replacing it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir help http:\/\/t.co\/hYrAo7A4Uu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http:\/\/t.co\/ahlXHhKiyn","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when is next lax JFK flight today","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w\/my son, infant\/toddler, U were great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united exactly","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good to know, thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @karajusto OK we will! Thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will I get the full amount credited to my account for US Airways credit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica omg omg???\u008d\u00f0??? nonstop Dallas to Austin on virgin?\u009c\u00a8??\u0098\u00b1??\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no. I need you to have more than 2 agents at check in.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @scotthroth scott, need a good book suggestion?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes they do http:\/\/t.co\/wCSAZZQPae","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @HutchinsJim Yes, I made the flight and got my workout in too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 2 words: \"staff training.\" What a joke-","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and I was denied an upgrade because of catering issues??? #poorservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Still irritated that our well planned and booked return was messed with & with no warning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir booked AA3370 departing JFK 2\/25\/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Made it to #Costa #Rica and back @JetBlue Missing it already!  #Pura #Vida!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!! Great service in #T5 already! #lovejetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that's ok, just know that I'll most likely never book with you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http:\/\/t.co\/pEUc0BMij9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir beyond ready","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http:\/\/t.co\/6redD3vC73","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Will my us air points now be combined with yours?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue: DCA to Nantucket - Washington Business Journal http:\/\/t.co\/ebxC94kFJD","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my ticket was booked 1\/27 to CUN. Does the arrival time reflect that CUN is now on EST time?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue or she ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Seriously doubt that as I am still sitting inside at the gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Any news about the departure of the flight UA51?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue time to reevaluate my nyc carrier.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys need live chat.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir discount for three delays?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"..... Can you not? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/udPq0flIQo??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Offers Atlanta Unprecedented Perk http:\/\/t.co\/nustgpElSf http:\/\/t.co\/Be0B4K1Xbt","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ??\u0098\u00a1 I want free internet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I ?\u009d\u00a4\u00ef\u00b8? you! The only airline that understands us military families and our unpredictable changes. Pound it ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Am I upgraded on my next flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's right! :) Game, set, match.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1\/1)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is having a sale! I'm delighted!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united: \"Left gate 5 minutes early.\" \nMy thoughts: \"That doesn't count if you sit on the Tarmac for a half hour.\" #comeonpeople","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I?\u0099m getting an ?\u009cit depends?? vibe. Fair enough!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( <\/3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @annricord 0162431184663.\n3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tried that. Cannot figure out where to go to get it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the big board says we aren't leaving until after 8:30 ??\u0098\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways baggage drop at phl b\/c is incredibly backed up... unacceptable service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @hhagerty that's a lie.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love the dancing little richard. cool beans.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO Gary Kelly, \"You all are absolutely my heroes!\" #SouthwestRally #BWI #bestemployees #swaculture http:\/\/t.co\/JTxyHQHfJJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways does anyone from your airline know how to do their job?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hoping you answer the phone today?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you help me add my KTN to this reservation PLZ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have checked all day.  CHO needs added.  Please evaluate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My Fav!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is my new go to airline","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  UA 1706 there is no way a plane \"loses its software\" I believe you decided to do an upgrade...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No not yet. I will notify them. I'm new at this! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for getting back to me. But I will find other airlines in the future.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The website won't let me view my reservation due to \"changes made outside http:\/\/t.co\/nwF2FkA8fY\". I'm on hold now to get help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1\/2 my flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying for 4 hours to get hold of someone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we are waiting flight 919 !\nWe are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http:\/\/t.co\/3FheS0lPMU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica what is your policy on flying after surgery?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???\u008a\u00f0??\u008a\u00f0??\u008a\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! Makes sense. Just annoying that it can't be determined better.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @satesq theres only one flt PHL-CRW per day.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"LMAO Y'ALL ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LQjT2jvOYS??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi\/Bos. Great guy and made the flight fantastic!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. \"Please call back Late Flightr\".For 18 hours? Not good enough","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call\/email. Still no resolution or response from central luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Why is the site down?  When will it be back up?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and that it would be sent on the next flight to Hayden\/steamboat (HDN) from Denver. So I'm hoping its on there","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okie doke! Knowing you, you will fix this ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we needed them here asap. Will they make it on today's flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica got it. All set - Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine. I'm flying on one right this minute","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways transferred 4x pleeeeeeeease help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir she doesn't have Twitter.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I just did, how can I DM? Do u have to also add me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where is the great customer service I have come to know\/expect; you LUV dropped by EB check in and no help in sight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica shares rise on Q4 financial results - USA TODAY http:\/\/t.co\/lFS4PEFE6y","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is contact info to upgrade using advantage miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that would be great - 1k us651621","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I waited customer service 32 minutes on the phone w\/o response. Had to hung up in the end since my battery died due to waiting!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/8o3SCR5EFW?? smh yall expect me to trust a childish airline with my life? #Nah","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  oh united, how much I despise thee!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope all set. Thx for checking.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http:\/\/t.co\/VX9vBCTdLf","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What a really GREAT & FLATTERING story about you! You should be very proud :) http:\/\/t.co\/oKtUkjY92O (via @ParachuteGuy)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united cannot direct message you you do not follow us. I want my luggage.  Please hep","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united plus what about food? And taxis?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san\nThanks a lot southwest!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope.  no case id either time.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Plz consider customers you're losing to #AA for ??\u009a\u00ab the KC ??\u0094\u00ef?? OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what would it cost","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to rebook and I cannot get an agent. Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You need to contact me ASAP. #Furious","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united [checked in + boardingpass w\/no checkin bagage] guess i'm all set. :-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys are killing me. http:\/\/t.co\/22iPGeIcSm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!??\u0088\u00ef?\u008f\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AskPayPal When will it be marked \"completed\". I'm scared I'm going to lose my reservation or my money is going to be refunded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http:\/\/t.co\/5PvG2hJXKp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I hope you like the photo :) http:\/\/t.co\/p7fSLuxEGW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was delivered! Thank you for making sure it arrived at my doorstep!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas \"This feature is currently unavailable\" appears ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say \"oh well\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well mine sure aren't anything to write home about!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http:\/\/t.co\/sTQY9V8256","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are one great airline ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United why can't you have an English\/Spanish rep call me so we can locate my bag and resolve this issue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united or @flysaa has lost my baggage?? heard different things from different employees of @united. @flysaa has said nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are sitting on the runway for 2 hours! It is ridiculous!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1\/2 hours!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Handled. I found tkt on floor dropped by someone. No way - I?\u0099m in wheelchair - to get to podium.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I do follow you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's fine. I'll take them.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir haha...yeah i did, just making a joke","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No worries at all. Y?\u0099all have a good one!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'll have to drop by next time I visit!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united playing hide and seek with the gate. \"We can't find it, it should only be a few more minutes.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can't get back lost time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mFSsh2UHUe?? LMFAO!!!!!!!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do I get a companion pass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united get a clue. I am a 1K\/2mm miler and that is the response you give?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Sadly your words don't represent your company's actions. Talk is cheap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Lets hope it stays that way.Big thanks to your ground\/outside crews all across the US the last month. Great FB post yesterday.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue mechanical failure isn't Boston' fault.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http:\/\/t.co\/H3k3oWOhD1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http:\/\/t.co\/hBsJ2sF17h","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is policy on changing flight to different dates once your flight has been delayed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - 800 is not int'l friendly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons  Did they pick someone for Destination Dragons?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http:\/\/t.co\/HEpkNpuzwU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! Have a good Sunday.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so, I made it all the way to the airport, and they say they won?\u0099t fix the handle. I showed you this problem, and you said to go???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How is hanging up on customers because of \"high volume\" customer service? Tried to resolve via DM-still waiting.So bad. #aafail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir JH thank you. I finally got through the second time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united he is so excellent and so reliable :) #happycustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can u help rebook passenger via Twitter\/DM.  Been on hold for 1.5 hours. Thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1\/3","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica check out new music http:\/\/t.co\/maRcnOCWzn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much for your condolences and quick response. It is very much appreciated","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http:\/\/t.co\/kumtbgER03","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just lost very loyal customers who use them 4-10 times a year.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I sent you a DM, can you please help.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I don't think the US site allows that (unlike http:\/\/t.co\/etfjqIwUvt). Can I use a US credit if I held on http:\/\/t.co\/etfjqIwUvt?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes please! Trying to get to POP- in Newark now....","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Just need to get CVG.... and my bag too. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems???\n\n????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways TYVM USAir, Happy Night@ <3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes....twice...for two different flights and occasions","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will you please start offering more routes out of @triflight to more locations","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they absolutely guaranteed us we would sit with our kids. Your \"terms\" response is insulting.  #jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http:\/\/t.co\/xZY7pHKFGR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ?\u009d\u00a4?\u009d\u00a4","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir 2hrs Late Flightr finally taking off???\u0082\u00f0??\u0082\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @staralliance the B gates are very far though","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 4369. about 4 flights all using same gate w\/buses to the planes.  Awful boarding process. Hour and a half Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  no ... I am guessing I have to call someone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flying w\/ infant for the 1st time, can I bring a canister of powder formula for a carry on and\/or use my plastic formula divider?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http:\/\/t.co\/vYUAnh4Iqr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I may not hit any new status this year, but I?\u0099ve flown several times this year and have tried to book with y?\u0099all every time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now I'll probably miss my next connection!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United are you able to see if there are seats open on another flight??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"FYI, @JetBlue: The last email response - \"we undrstnd this wasnt best 4 you\" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't \"Luv\". When r u going to fly me to Savannah? Pleeeease!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @ProfessorpaUL15 Always happy to help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the quick response! Fingers crossed the plane gets here then","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did I win :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it takes a month?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Oh yeah? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/FTv2NWWQF1??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really needs to start upgrading their planes. No TVs & then the \"inflight wifi\" is currently unavailable #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes, myself and about 200 other people also.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Tomorrow wouldn?\u0099t have been soon enough! Thank you for the info!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you guys are perfect as always! <3 #WeRVirgin","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My sister just received a call that her trip Wednesday (flts 2348\/3499) was Cancelled Flightled and resched to next day. Why?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue, I normally ?\u009d\u00a4\u00ef\u00b8? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what name and department does it come under? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Two delayed flights in a row. Neither one of them explained","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes yes yes,so glad to be headed home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can hardly believe it! Bundle up and stay warm! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I got rebooked for tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https:\/\/t.co\/dFmvmiBH4x","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you, will do","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir stop ur bs promos of ??\u0088\u00ef?\u008fanywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir upgraded to 1st class. Inquired about red wine.  \"Sauvignon blanc & I can't pronounce the other one.\"  Couldn't describe...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science  #ANAmarketers","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Eh, it happens. I think I'll survive. ???? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yes thank you. Appreciate u checking...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song \"I'm Blue\" while flying on JetBlue.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flights taking off from IAD this afternoon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http:\/\/t.co\/lEdNoCdQee","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you bet:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All good... beers and #oscars2015 ar #DIA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you provide me with info about checking strollers and car seats?  Costs?  Restrictions?  Need to bring 2 seats 1 stroller.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"JetBlue reading the NYTimes. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/lvIrTDtqly??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - thanks however I feel like the system has failed me -- what is the solution?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 1133 (N353JB) \"Blue La La\" departs @mco enroute to San Juan International Airport http:\/\/t.co\/SWZm2fX3nu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united done as requested.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue unveils new 'Bluemanity' livery - USA TODAY http:\/\/t.co\/ueGgKN79zA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my butt hurts.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Good evening, UA. Can you assist with an issue via DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https:\/\/t.co\/72RMpkOGwu @cbcallinaday @CBCNews","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and that you can choose the same seat for free after clicking 100 buttons.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now a delay to the rebooked flight?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b\/f drop call. Cancelled Flighted flight. Asked 4 refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, \"NO.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can you tell me Jet Airways award availability?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Lovely! RT @JetBlue: Our fleet?\u0099s on fleek. http:\/\/t.co\/Hi6Fl1AX9E","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united okay. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin ???\u0082\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's the delay if the system isn't down?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http:\/\/t.co\/1ZT2kEe8up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @travisamex please please American call me so I can rebook ticket .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never flying #USAirways again. Horrible experience, terrible customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you guys help me please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I?\u0099m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did...#FlyFi worked well and was free aboard this flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you could train your flight attendants to have some manners and decency","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Lilly M in SJU check in is fabulous!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thx off the response, finally got through the 45 min wait and talked to someone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it should be free like other airlines! Again, it?\u0099s not 1997 anymore.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.?? sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http:\/\/t.co\/FuCHZRZjg5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I intend to..very much. My 4,000 followers will as well.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ???\u008d\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http:\/\/t.co\/ysqbVq6Mgb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When are you guys doing a dualcam with @RedReserve ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways see you on board tomorrow","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would love to go to the Atlanta show ?\u0099\u00a5\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you have mint service from NYC to San Diego?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The link in the message I was replying to. #3thparty #ITproblems","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Annnndddd, I just booked my flight. That was easy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was such a lovely part of this long day - attendants on UA5168 (most) \/UA795 were beyond exceptional today. #GiveThoseLadiesRaise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i understand, thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http:\/\/t.co\/hcNN0wXQQr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How can I speak to a human? Need 2 find bag delayed 2\/21. Website and 800 # are telling me 2 different things! Got hung up on 2x","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your checkin system is #poor","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Instructions say to CALL. I'm just doing what it said to do.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Will definitely do so. Sending a DM now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just hoping\/praying for a safe flight. They've had to stop and de-ice our plane yet again????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much. Can't wait to fly with you guys :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ooh thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united either your staff or whoever you contract with at PVD is failing you big time tonight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route \nhttp:\/\/t.co\/6RLz0EBk2X via @usatoday","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes. Houston Int'l, Bush.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http:\/\/t.co\/HAJ5lKqjW4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you !","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @staralliance how can I book reward travel in August?? Everything is blacked out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http:\/\/t.co\/Ji2pg4gom9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http:\/\/t.co\/q9n6NZYSpK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https:\/\/t.co\/yBv0xaowKv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no problem...just funny have a nice day","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https:\/\/t.co\/Yx1DQJn8nL #BrandMance #LoveSongFriday","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Oh trust me. I am in love. It is so beautiful!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you can send my luggage to my house????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http:\/\/t.co\/LJ2YdKoR8q","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I?\u0099m resending the confirmation code in a DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way\/way back- mileage diff?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Now going on 26 minutes on hold.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Already planning my local boycott for Washington, D.C. Area.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you! I'm excited to fly with you for the first time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you help me update KTN on the profile?  Ticket book via AA & that info didn't get pass on.  I've been on hold forever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I get a beer please. Flight #1715","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can tell you. Your airline has lost mine and my families business. \nThis day and age message through Twitter travels fast.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http:\/\/t.co\/N2fvElcYgz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b\/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Just DM'd. Same issue persisting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir SJC->LAX. After the fourth time, I gave up!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1\/2 hrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united There is no \"reference number.\" Your agent told me to \"just drive to the airport\" because \"I can't reach anyone there to deliver...\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica\nwjere is our luggage #so slow at lax","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Define \"sincerely\". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I am But Your customer service is Brutal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"X____x RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Y39YzDpBvU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and this asshole cut in front of me. Your system blows. http:\/\/t.co\/7ujt8VTCpa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for all the help! Totally appreciate it and you made it super easy too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you're airline is ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DMing you now! Big thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You must follow me in order for me to send you a direct message if that is what you meant.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there a way to reserve my dog?\u0099s flight without speaking with a representative? Just was booted from your helpline!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I love you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http:\/\/t.co\/ufyxXkIsa3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir Well, we all need something to aim for.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I believe you have to follow me in order for me send you a DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Cowboycerrone  ratchet airway!. ......","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united correct date is 2\/11\/15!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. Appreciate that!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sent you my confirmation via DM. Thank you very much","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't  believe their lies!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok, have sent u info via DM. I appreciate your help and consideration. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways We did. @AmericanAir said to open one with you, too.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Finally got through after 3 hours and all set. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united said they would give us a refund. 30 days Late Flightr NO refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united doesn't purchasing ticket with a united card give me priority boarding ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Luckily I made my flights this time but was so disappointed with the lack of communication :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http:\/\/t.co\/6kqLhVaP7G","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can't get thru to anyone on phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http:\/\/t.co\/JbDkxd6eFz","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why are you charging people to see the freaking flight map? https:\/\/t.co\/AgPb45v8wt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hope your customer service reps are as reliable\/friendly as they usually are, so far you are not living up to your + rep\/exper.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are you hiring for flight attendants right now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir Flight 654 Delayed \/ Flight 409 You sold my seat \/ flight 0671 strand me in PHX for three hours. Thanks for the memories ??\u0098\u00a1??\u0098\u00a4???\u0096\u00f0?\u0098\u00b2??\u0098\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You Cancelled Flight my flight and there?\u0099s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you cxl both my flights to\/from DFW to CLL w\/o notice then treat me like trash on the phone and offer no compensation? WTH?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http:\/\/t.co\/KKAY8XaPs1","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir where do I look for cabin crew vacancies?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united perfect! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Then en route to the airport the rebooked ticket was refunded.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 59 minutes now. Nice customer service you got going on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How many tickets are left?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Make the world a better place: Visit an elderly relative.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am blown away by stellar #custserv !! Thank you <3 http:\/\/t.co\/JOrEScfb4x","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue How can I best track deals and special flight offers? I'm liking your international options...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http:\/\/t.co\/DnStITRzWy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue currently dancing in the terminal. love Stevie!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hawaii what deals u have for me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways very disappointed I wasn't \"allowed\" to change seats after checking in early online for a flight tomorrow morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you provide guidance on how I should work with them to resolve the issue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2\/24.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not sure why I expected anyone to be here http:\/\/t.co\/bnFlHPXtmw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/Ur60Un86gy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your Airbus a320 seats are awful. They don't recline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If you \"follow\" me, I will be able to DM you.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what exactly do you hang on this hook? http:\/\/t.co\/ZHxOk07Aqa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http:\/\/t.co\/vHgkiTzSaw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now I understand!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united or did you mean 24-26?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue all up to date. Can't update via Google play.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I Cancelled Flighted my flight. I really don?\u0099t need this much trouble.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Does @AirCanada not take fraud as seriously?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are making me miss big snow in Montana. Not cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica trying to check-in...but looks like your site is down?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue of my tray table is broken what do i do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1899. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir for our delays !!! I'm out of more money because of you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica what happened to Doom?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you. The website crashing for me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  is a bag that is   23?\u009dL x 9?\u009dW x 12?\u009dH  allowed as a carry on?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue word thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue She claimed that she did, but I was not happy with the way I was treated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi?? http:\/\/t.co\/NY6CS7jRuV","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no not yet. Waiting now to be connected to an agent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united kept me watching the safety video for the first time in forever. Nice job ????.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please update your website","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http:\/\/t.co\/EczHcmM5vi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, it's a domestic flight. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \n\nSeats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http:\/\/t.co\/nxQiJCoJNj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue continue button generated a trip to \"plan your trip page\"\nregardless of how far along I was in Flight Booking Problems process\nhint: the end of it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 13 years of Naval Service and I run the travel department for all my commands...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL \"No hanger open\" & \"a pile of snow\"?  #terriblecommunication","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http:\/\/t.co\/46n9kDcsxU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Will it be this year, do you think?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the best way to get your tickets? Print off at home or go to check in desk?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am appalled at your lack of communication during our awful journey on 2\/21 EWR to BOS. 4 hr delays need to be explained better.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  Yes I do bit you don't follow me so I can't DM you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Congratulations!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united for our birthdays my fianc\u00c3\u00a9 & I want to travel Late Flight April. You're our fave airline but Frontier has this: http:\/\/t.co\/uayWrr45as :-\/","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica OMG FINALLY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we are boarding now but have yet to depart.  Thanks for the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Who did this?!?!?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kHZrCCyp2A??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OK, thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United come on, reopen 1285 at ORD and clear your growing DC backlog","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for keeping us safe","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks I think we've got it figured out","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Did somebody say flight upgrade?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ill check it out, appreciate the response, regardless.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sign me up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Anytime, sugafly.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi. My 2\/23 flight from CUN-EWR shows a departure of 2:55pm on my United app.  Can you confirm?  Doesn't look correct.  Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir still waiting on a dm response..... #sloooowresponses","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways give us no information and an attitude.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/RLWBJ80mA5?? r u serious","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Another delayed flight? #likingyoulessandless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I already did.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2day: no coffee & 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are the worst. I will avoid you like the plague.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united more and more delays! No CS help at all! No notifications!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 ???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7???\u00a0\u00f0?\u0087\u00ac??\u0087\u00a7","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when are you going to get wifi on your planes?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I've been on hold since 11:30pm how many customer service reps do you have?\n #seriously","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm 30 mins out WAIT FOR ME??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)?? you know me too well ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue window exits give it away.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Twitter isn't letting me DM you..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your flight attendants are all jerks ??\u0090\u00b3","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http:\/\/t.co\/HG7vEqhGHy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir As I already have a booked flight that I can't use & can't change w\/o a $200 fee, Flight Booking Problems a different type of ticket...1\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue beautiful ride. Thanks again:)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I guess that's not the busiest route, so based on traffic\/fuel costs, regional jet is the decision, but still not great 4 travelers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue Delete this tweet.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what do you have in mind?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DUH and done. bag whereabouts unknown. Greeeaat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"BY THE GRACE OF GOD, I MADE IT! ?\u009c@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please help on hold forever to check in for flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on 2\/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You guys did an amazing job today! Know it?\u0099s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard \"your bag has not been located.\" ??\u0098\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b\/c she's alone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your app isnt working and i take off in like two hours help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sure is ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http:\/\/t.co\/TK3aOpdtSQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #2298. Everyone else  was outstanding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Happily! But you need to follow me in order for me to DM you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United has time to respond to everyone else's complaints but not mine. You just lost a customer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my flight was already Cancelled Flightled this morning because of a \"snow storm in Denver\". And now I'm in DC waiting for a pilot to get on+","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the flight is not going to make the connection to #MEX #AA2444","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is really good at deferring responsibility.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that seems unlikely without a crew here to board us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ha, this happened 10 years ago. i haven't flown with you since.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Washington DC (:","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for over 2 1\/2 hours - there has to be an easier way to Cancelled Flight\/get a refund... ???\u0091\u00f0?\u0098\u00a9 http:\/\/t.co\/Cm4roIypc2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA45 ... JFK to LAS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http:\/\/t.co\/QRANZImHTr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are the worst.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Will do, cheers","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm sick of y'all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Already tried. How about Conf # via DM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my Mistake multibillion dollar company","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue marks 15th year with new \"Bluemanity\" plane design - Sun Sentinel http:\/\/t.co\/SjVEelween","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what is going on with baggage claim in Newark!#tiredandwanttogohome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, more lies... http:\/\/t.co\/BEqoTLNugc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How do I get through?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Not your finest moment in Boston right now!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not sure I can trust a statement with that many small numbers above words. http:\/\/t.co\/o3sRL1hfho","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I fortunately was not on that flight - just in the same waiting area \/ impressed w how he handled the stressful situation","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how do I see your report team?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has the best customer experience via twitter - huge fan!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we were moved to a delta direct. Thank you for the accommodations!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where's my selfie?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir two were non revs, right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Are there any sign up bonuses to enroll in Elevate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http:\/\/t.co\/7t1rDRCRe6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says \"due to weather??.call back Late Flightr\"  #outofbusiness ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so when do we find out who won the imagine dragons contest?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO using #Vegas band to help ?\u0098connect?? to people. http:\/\/t.co\/89gKYuf1Qh  #aviation #business #marketing #consumermarketing","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sure thing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Looking cool","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you help us figure out our correct six digit confirmation number?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks!!! :)  It is good to air on the side of caution","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Your MileagePlus signup page is broken.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might \"know\" but don't show it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, a paper voucher that I got on January 26th 2015","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http:\/\/t.co\/r8p2Zy3fe4 via @Pacificbiznews","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what about AA miles for USAir flights booked through American?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue now we are delayed until 1:02! This is ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is flt 1202 delayed?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the costumer services here at Denver Intl Airport is ridiculous bad!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have sent a message with a bag tag. Have you looked?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just want to be heard and to discuss the many issues on my trip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir after all, the plane didn?\u0099t land in identical or worse) conditions at GRK according to METARs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yall should probably work on that.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fianc\u00c3\u00a9e are stuck in BOS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/NfjAuW16vZ<--....????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @markie_post I'd like to see Markie too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is by far the worst airline ever ??\u0098\u00a1??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir honesty should always be the policy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http:\/\/t.co\/zf5wjgtXzT","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united which is why my next flights to Miami will be on another airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica why is flight 345 redirected?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http:\/\/t.co\/9tbsJquw41","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than \"maintenance\".","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is ??\u0098\u00a2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue nope. None to be found","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sweet, follow back and I'll get the dm off","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's disgusting and unconscionable the treatment I've received tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united aisle please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Grand Budapest Hotel #OscarsCountdown","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Love you, bae. #JetBae","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica can u help this ??\u0091\u00b8 @FreyaBevan_Fund needs urgent treatment in??\u0087\u00ba??\u0087\u00b82y old battling cancer could u help with flights ????#freyasfund","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogot\u00c3\u00a1 today, Colombian employees treated us badly , need help please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Why is my \"first available\" flight for me now Tuesday but a flight today  that is \"booked \"#flt 755 available to buy online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a?? http:\/\/t.co\/lwOtKIEKGU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you respond to my friend @LisaPal but you can't respond directly to me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united After all I have been through on this trip, can you get me on another airline home?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why do you have to be 18 ??\u0098\u00ad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Has To Be THE WORST Airline Of All Time??\u0098\u00a1??\u0098\u00a1??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue please provide me your direct email for me to explain.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ?\u0099\u00a5\u00ef\u00b8\u008f\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @DreSparkles Thank you! I finally made it to my destination","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in ??\u0098\u00a5??\u0098\u00a5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @gg8929 Unbelievable hypocrisy!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems ??\u0098\u00a2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Stop trying to make #fleek happen! #PointsMe","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http:\/\/t.co\/Fupf0UAyir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can I book a flight on my own and get reimbursed by you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather??\u0088\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http:\/\/t.co\/l2n0egHdgn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u008d\u00f0??\u008d\u00e2?\u0088\u00ef?\u008f\u00e2?\u0088\u00ef?\u008f\u00f0??? When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i hate you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 \/ XZMSCW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't pay 30 bucks xD","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http:\/\/t.co\/NcrMqIBIWo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Oh wow. #sm ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/l0i8fnz3KU??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done. Sorry, I thought I was already.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http:\/\/t.co\/NfAQHhr09j","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http:\/\/t.co\/mT8sPlm02v","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yea, a refund. Your airline ruined our trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service is horrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united OK, thanks for the clarification.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united THANK YOU!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as a 1k, I'm always hoping for improvement.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, got \"duped\" w\/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w\/ availability. Shameful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and\/or honor an employee with an upgrade.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united mechanical issue. Looks like they got it fixed! Thanks for your concern.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got a callback at 1 am, took care of it. thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes, for tomorrow at 9 am. But I have to work though ???? I'm really mad about the situation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue waiting at HPN on plane more than an hour since landing b\/c of no gate, please get us off this plane!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi how are you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Wish you allowed http:\/\/t.co\/0pDNtGBXC6 to access you site for awards tracking.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nope, I have not been rebooked.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue excellent. you guys are the best","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you! Headed from LBC to OAK !","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Tired of sitting on a delayed #1702 again and again computer down","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways   No one picks up the phone all day\/  no opportunity to leave a voicemail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When does the new schedule open that takes us past 10\/31?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir next up: enforcing your boarding procedure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rep wouldn't rebook. This is such a waste of time and poor communication","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http:\/\/t.co\/VD0tLomtwu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you! DMing now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you realize you've said this already. At least last time you asked if I needed \"help\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the best. Case and point. https:\/\/t.co\/ucVnilMb4x @ryand2285 #HappyBirthday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is the second time my flights been Cancelled Flightled... Like really?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if one with @AmericanAir why can't you use American miles????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways there's over 50 people in line and only one agent!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never flying with you guys again. Extremely disorganized and too many delays.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago  \nFAA invest near miss on O'Hare runway last wk:http:\/\/t.co\/jVJ73ZZa4A","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #delayed again! You're killing me Late Flightly!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's operated by united as it's a heathrow-Newark flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w\/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 40 minutes to put my TSA number in?? 40 mins?? and stop holding people hostage with requiring a dividends miles acct. @tsa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a \"courtesy report\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you get a gate for UA4727?  Turrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the worst first class boarding service I ever had.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Flight 0736 DAL to DCA 2\/24 2:10pm. Tried to check in could not. Status please.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  ugh Dump us in dfw w\/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue bag is supposedly here in Boston","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue seriously? System down? No IT?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. I flew into Newark from Vail\/Eagle.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the \"flyers right's booklet\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand that, but I'm not even being put on hold - it says \"try again Late Flightr, goodbye\".","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ....you haven't got me just yet\n\nCan a 1 way LAX-NYC cost me under 190?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you don't remember our date Monday night back to NYC? #heartbroken","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can't wait for the trip. Thanks for getting me there!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Start including PTO in your getaway packages and I'm all in","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir much respect!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for \"maintenance\" it could be the same issue 2day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have not. There's no option for even getting a call back!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination\/angry.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are bicycles that the 62\", 50lbs criteria free or bikes are automatically $75\/each way? The FAQ page isn't very clear to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways following you now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've been on hold for over an hour and counting?\u00a6just need a simple name change http:\/\/t.co\/5Siczx1oez","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just sent an email to Customer Care, telling them I may have to break up with you ??\u0098\u00a2. I sincerely hope they can help me!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \nNo one answers phone, delayed\/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any luck?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir five times at last count","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi, can you please ticket my award ticket? The status is \"On Request\" now. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Cool! \"@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http:\/\/t.co\/sGckBopATA??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are you expecting delays\/Cancelled Flightlations at Dallas on 25\/26th due to the snow? Nothing like Monday I hope!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  and I forgot about that lounge!????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no, we still have not heard anything from anyone at @united or the @ErieAirport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @VirginAtlantic @GMA @AmericanAir \nCan You Help #ourprincess in need of some help in #USA \n?????\u0087\u00ac??\u0087\u00a7?????\u0087\u00ba??\u0087\u00b8??? http:\/\/t.co\/778AzTDaer","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yup, it just happens way too often...5 times in the last 12 months","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http:\/\/t.co\/0pRGySvuRm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the update.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i did but i got nothing from it. Just dissapointment =(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http:\/\/t.co\/JNqNbk7HuT","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will send an email with details Late Flightr. Thank you for responding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2 hours on hold for customer service never us SW again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now you don't know where my luggage is?  Seriously?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no online clearly states I can NOT- It says to call res. I already explained that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http:\/\/t.co\/qRXvZFrD1Z","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica shares up on 4Q results - @iol http:\/\/t.co\/XZ6qeG3nef","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks so much for the awesome support, you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728\/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir overall lack of attention or foresight when managing flights.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why are we delayed :( flight 1601","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any chance they will change this to include Northeast airports?  JetBlue has.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out??\u0088\u00ef?\u008f\u00f0?\u0093\u00b1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you run a piece of shit airline!!  Thanks for ruining AA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no apology? Cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great day in the air. http:\/\/t.co\/YNc2ZUt4zz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @vegecomgirl For me it?\u0099s not until 6\/15.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no news here at the gate. What are my options?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No I have not.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend ??\u0098\u00ac","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @reccewife with the exception of everything you've asked for. Heh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about a little help for the two gate agents trying to rebook flight 1707?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"NO?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UgFCKErmrW??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w\/o my luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http:\/\/t.co\/XvBjCzlMDA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @luke_mcintosh68 nah you wouldn't","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi. Just DM'd info","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w\/ cust. service from 6-10pm EST...4 hours, no answer...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united perhaps you could fix this? https:\/\/t.co\/72RMpkOGwu and this https:\/\/t.co\/901HLNgBtX #answerthis","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yeah, I tried that about 10 times for two different tickets, and it told me to \"Try again Late Flightr\".","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue?? and now I'M feeling like a boss #jetbluefame","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air\/at landing #technology","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http:\/\/t.co\/3nsUSfSBPv","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise ???? Had the best experience with him","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No wonder the cabin is filthy. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways some people in line have been waiting 55 minutes for a customer service representative","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http:\/\/t.co\/fA7Nygn1Ux","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't worry you won't steal my money again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http:\/\/t.co\/N8UvCLMADA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Pres\/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http:\/\/t.co\/OI32uq2tTZ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.\n#Mumbai #Surat #NaviMumbai","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http:\/\/t.co\/L7lWjaZiOA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you call this a window seat? #airbus321seat14Fproblems http:\/\/t.co\/ZKOE6clGiU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank You","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http:\/\/t.co\/tFaNXBh1Cf","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2 1\/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue at what point in delays can I take a different flight to my destination?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane ??\u0098\u00a2???\u0095\u00f0?\u0098\u00a6 #AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir damn weather messing up everything #serenitynow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/ucF0B0bQ8r","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Ok. Thanks for your help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue did you know that suicide is the second leading cause of death among teens 10-24","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope I gave up - maybe they'll deliver it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sure thing!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united costumer service sucks! Waiting for a week for a response","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I think we both have the same status (nothing). I think there was a bug in your search system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of \"weather\" and lied to us and said other airlines Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why wont you find my luggage without blaming everyone else?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I expect something more than telling me to see an agent to rebook my flight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2\/3","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways am 2. 1\/2 hours from airport sure would like to talk to someone","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight from san fransico to jfk was evacuated why?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united traveling with 3 young kids!! Chose our original flights for a reason.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @Airbus Wow what an amazing video https:\/\/t.co\/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United is it possible to upfare to P a segment where I have a GPU waitlisted?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir replacing @vitaminwater with beer! Bravo!???\u008f\u00f0??? Cheers! ??\u008d\u00bb??\u008d\u00bb @Leinenkugels @DosEquis @FatTire","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight\/change on @SouthwestAir with no penalty or hoops.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 850. RUDE RUDE RUDE service! Awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. I appreciate your prompt response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir really easy for locals to get down to the strip. book.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Did you get your 757 Model?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica great. Well deserved.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very poor customer service thru out each of my cxl flights???? I should've flew @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I do.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3Ltx7JKBo9?? is fleek dead yet now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL?? that's why you're bae ?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united +the plane.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 40 minutes on tarmac now. That's after 9 hour delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I appreciate your prompt response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that's who I spoke to already. We've already booked another flight w\/someone else. Thanks for your concern. Just wanted to","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \"Airport snow removal method #22..\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/7poFSXOjSY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue could I get a free flight to Vegas since it's my bday???\u008f\u00e2\u0098\u00ba\u00ef\u00b8?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue HE is a lap infant (4 mons old)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on a flight at 11:30 tomorrow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey\/email about my awful flight exp http:\/\/t.co\/OtFZ7CygUQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 5203 and we're just sitting 20 feet from an open gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue had me on hold foreverrrrrr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, I know that. The question is \"why is that still the case\"? #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I fly weekly with you and haven't seen one","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just had an interview how long does it take before you hear back","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Nope, no more chances. Your airline messed up both ways of our trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They held the plane! Made it!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways of course! \"Yeah, travel has gotten harder. Ask other passengers if they will switch\" it's not the fact, it's the attitude!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":". @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if this is how you guys work then i will never fly with you guys again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did... no response back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your message was delayed I just responded","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why was Flight 1856 delayed to Buffalo ?  It?\u0099s a direct flight and the plane is at the gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir don't ever tweet me again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there is a fat man stuck in your airplanes bathroom","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Your chat support is not working on your site: http:\/\/t.co\/vhp2GtDWPk","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is that #thestarter??????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why Cancelled Flight #1605 on 6\/25 & 6\/28? Flights now 4 hrs longer &  have layovers. Too Late Flight to find a reasonably priced alternative.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3\/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir followed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you DM me & add me to the upgrade list for a flt tonight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A?\u009e\u00a1\u00ef\u00b8?8C ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you help me with a delayed flight as im going to miss my connection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, today. Flight is full now. They said no to me at gate :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ \/ outstanding customer service w delayed FLT 336 http:\/\/t.co\/OoEJ4d4JoP","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If you follow me I will DM you my phone # which you can call.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I believe you have to follow me so I can send you a message","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"nope. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/9SHhTvIOTI","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http:\/\/t.co\/SSBaUJtOuW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways The help\/complaint forms on the website can be used only if the matter applies to an actual ticketed flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate resolutions for You!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still haven't received a response. Please direct message me for my contact information.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united another week has passed and I hoped that I would have had a response by now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united dm these nuts","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways told to work it out ourselves #joke #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I need you to follow back in order to DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for showing interest...3880 to Greenville, SC.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue, was far less painful than what was coming from Avis.  ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why did you book my hotel twice?!?! Ahhhhh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united except all of that delayed the flight anyway.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My feedback and concerns via your site aren?\u0099t going to improve my poor airport experiences.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and what am I suppose to do with that number?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we made it safe and sound. Thank you for the safe travels.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you, you too!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Still waiting on bags from flight 1613\/2440 yesterday  First Class passenger not happy with your service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst customer service experience ever today. Get it together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http:\/\/t.co\/1TFH2v0a7z","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"but why RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/W0HOAewhwS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. You guys made my day. Treated me well. Thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I appreciate your efforts getting me home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thankyou :))?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will do - if you follow back I can DM that info","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"You know what ... RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/WJYAs2D94n??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir myself and 2 others","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! Will you guys be getting the A380s anytime soon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You all work hard at making sure things flow smoothly. Keeping positive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir show me some love and a companion flight~please and thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Very impressed so far. An app that's worth a damn and sms updates on my flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, after this awful weather it appears I can get home","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No, had already waited an hour for it and wanted to get home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http:\/\/t.co\/8VnCKgZxl1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your mobile site is broken, shows \n\"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points\", won't let me checkin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1\/2 hours?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I?\u0099ll ride US for life","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if you don't like delayed bags, why do you let it happen so much?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA2416 on time and awesome flight. Great job American!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not even on your dime and free tickets.  #worsttraveldayever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united follow me please this airline is beautifull ?\u0099\u00a5","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yeah, we figured it out.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http:\/\/t.co\/SJQEmDtQmA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir But you called me - and hung up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is your website down? I haven't been able to check in to my flight all morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before\/after. No flexibility\/compassion in extreme circumstances = ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica On all your flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir have your experts seen this? this is right at RDU airport. http:\/\/t.co\/mPliO6DYgn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would never fly United Airlines again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for listening! I definitely was not the only person in line who thought it was absurd.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ??\u0088\u00ef?? brand http:\/\/t.co\/XHSUUpHeZe","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my flight Cancelled Flightled new flight 5012 hopefully will not.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http:\/\/t.co\/XMZ3Tf9Ix8","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http:\/\/t.co\/IALiCEH2FT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \"federal regulation prohibits you being separated from your bag\"...yet you lose our bag and that's okay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta  #NFTYConvention http:\/\/t.co\/ttbtY89Ilo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 77min still on hold to chg award travel #sorrynotsorry","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you already have vomit so you are halfway there","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http:\/\/t.co\/2Boh2Mh3cb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways There isn't a ticket number...the transaction is still pending.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica can't check in, your site looks like this every time it loads http:\/\/t.co\/kAcY2AwDbW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you do auto callbacks so I don't have to wait on hold?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir To think that I'm a \"Priority Member\"! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nawww. United is my fave airline.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2\/15 and 5\/17 and get a companion pass for the year #travel","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging\/food. Disappointed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2\/22..I was on hold for over an hour and no help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just do it that easy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United will not have to honor absurdly low mistake fares.\nhttp:\/\/t.co\/2Z3Jv73IlW v\u00c3\u00ada @usatoday","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica my goodness your people @love field are amazing under pressure ?\u009d\u00a4\u00ef\u00b8\u008ffrom Texas #beatstheothers in crisis Please fly me to NY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair @cspkcats let us know if we can help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you guys! You are the best! ???\u008c\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys are so clever ???? http:\/\/t.co\/qn5odUGFqK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir may I have my Companion pass please.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http:\/\/t.co\/oTTy5rYMzD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http:\/\/t.co\/G3Uy6w28QH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do I get my companion pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways That link doesn't work on mobile.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to \"fly\" united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http:\/\/t.co\/49FLbgzZkd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http:\/\/t.co\/QjKL4aBprG??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir here's a first..both pilot and first officer in galley during flight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways call Gate D9 in CLT and get me on this flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http:\/\/t.co\/NTUIx5dbYR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race \nhttp:\/\/t.co\/SfjDuahx9Z by @skift","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what is the status of flight 1675 tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I keep getting disconnected after choosing the option \"unused travel funds\" on your automated customer service line! SOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united but we are on All Nippon now (booked by United to replace the one we missed).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been waiting on hold for more than an hour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stop sending me back to \"customer relations \"I have hand written a letter to them, send in a letter, called them, no help!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2293 is the Cancelled Flightled one","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's up w flt 4? Brothers fianc\u00c3\u00a9 sitting on board for 30mins w tech  issues.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue order @FARE (3\/3)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Just left there  Friday!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http:\/\/t.co\/e09keJ9bv1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we've been on hold for hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I don't believe so. That's not what the team has told us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http:\/\/t.co\/nKAFbjyARi","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no worries, your flight attendant took care of it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united same flight number different flight. I'm heading to MPLS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Denver-Boston 2\/10 flight 994  and Boston-Denver 2\/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir That?\u0099s a rather clunky process. Whoever designed that clearly doesn?\u0099t understand e-mail 101.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http:\/\/t.co\/rMZNIVGmg6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue haha. TY. Do you know what time that lane opens at Logan?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no excuse though for 3 gate changes though.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hi. I'm trying to find a flight to the Middle East.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways help im falling out of one of your planes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. \"Greetings from the pointy end of the airplane\" haha thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Finally got me home #BNASnow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica way to take advantage of #MayweatherPacquiao :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir by far the best example of the worst company @Cowboycerrone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with a glass of wine once we hit altitude?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if I wait I'll lose the flight. So frustrating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http:\/\/t.co\/o1u96Xc3bo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http:\/\/t.co\/4gr39s91Dl?\u009d\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways like they will call me? I'v been trying since yesterday and no one is answering...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  this is really unhelpful. Why can't I rebook online? http:\/\/t.co\/N5O43sVl8i","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 10+ people pre boarded\nOnly 1 needed a wheel chair off the plane... Was NOT the case boarding","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united keep me updated. Let me know that the bags make the flight to j-burg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would fly to Washington  DC to see the actual Constitution  and the Declaration of Independence, in honor of a US Navy friend.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pretty lame response to a two paged single spaced letter http:\/\/t.co\/aCebo6ELPa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue well, we're on our way now, but more than half my tv channels are just static. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no flights to HRL :( is this a limited route?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 'preciate it but cant get off plane to speak w agent \/ wont come on plane 5015 knoxville...?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @bobwesson fair enough United. everybody is doing the best they can. Although that \"slight delay\" is turning into a Cancelled Flightlation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir trying to get thru to agent since last night b\/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Err 2 hour wait time for the Exec. Plat. line?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Definitely will!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  hahah ???\u0082\u00f0??\u008c\u00f0??\u008c\u00f0??? love flying jet blue tho!! http:\/\/t.co\/7VeE44MACM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united instead of making  seats smaller\/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united JT the issue is with missed connections early gate closings and zero concern from customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it MIGHT have went through. No confirmation. \"Please wait\" then same form.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin\/out and Marriott phone CS not helpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how's my refund coming along??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.?? Me and JetBlue are #BFF ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue he loved the #natural #beefjerky snacks????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago?\u00a6still nothing. Can I get rebooked??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/5fmipW9dhi","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Promo Watch Phone $33 at Amazon check http:\/\/t.co\/leNaOwFyvU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. ???\u0092\u00f0?\u0091\u00ba we have schedules too","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the info I already knew...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 719. Looks like we are about to get going, finally!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united love the new 1st class breakfast!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2days 2plains 2fails","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Peak #Caucasity RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/cSNRPVY9b9","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? ??\u008c\u00b4??\u008c\u00b4 It's so cold here.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email\/call back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How about auto check in for CP holders? Come on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its in black and white. EU law and all that ?\u0082\u00ac600 for a Cancelled Flightled flight. I want my money","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you. And thanks for being so accommodating.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http:\/\/t.co\/Q37pOWn6uv @Cowboycerrone figures right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pls follow for DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I6EP18","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways sadly they've tried that and airport agents?\u00a6no flights so they're stranded at PHL. No chance of a hotel for them?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how oh how do we get tickets! ?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that is the most useless tweet I've ever seen out of you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Also, your phone customer service is almost useless. http:\/\/t.co\/Mb3bJwGOAp","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I didn't today... Must mean I need to take another trip!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 502 M-phx Im still on The plane waiting And waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how long does it take for customer feedback to respond to a complaint?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what do I do if something is missing from my checked baggage?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways enormous lines at customer service and two agents what kind of service is that .. http:\/\/t.co\/ffanixJhwh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Do less please @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http:\/\/t.co\/96apr35qan","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0098\u00b3 LOLOLOLOLOL ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/YXSwFq9tGP??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united once again my bag is lost when I travel united!!!! Please do something","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already DM you my concern. Pls check.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you always surprise me with the awfulness of your airline. You guys suck. #worst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can you please follow for a Dm on a missing bag?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http:\/\/t.co\/iFESPcBzTm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am just wondering when are you going to open up fares for November?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica there is something wrong with you website in Safari iPhone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @reebok @rockinwellness @ Denver International Airport https:\/\/t.co\/tKVmHBkeC3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue But not reddit? I work for the site and this is ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can?\u0099t go back to the airport, I?\u0099m working, and won?\u0099t have time.  Are you telling me there is seriously no other way?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I paid for my seat.  I expect to be able to use my full seat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir might be the worst airline ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh no worries. Just have never seen that before until today. I mean?\u00a6it is a great card ???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - trying to track down backs for two of my attendees #help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am UA elite Gold and have a UA Chase pres. plus credit card.  How many EQM's do I need to get Platinum Elite!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Here you go https:\/\/t.co\/oM1vIEg74a","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days.  I'm waiting.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'll check it out when I get to the airport. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http:\/\/t.co\/ZfqMpGXVS6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent.  This lack if customer service is getting ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done.0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ?\u0098\u00ba\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll ???\u0098\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because \"ramp was broken.\" No other ramps in Charlotte??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http:\/\/t.co\/8WBzOrRn3C","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How can I verify if wheelchair assistance has been requested for my next flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united OMG!!! you just bumped me off the last flight. Can this get any worse.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united agent, \"You should use the bathroom before boarding.. Toilets onboard are full.\" Oh you can expected a strongly worded email FUnited","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do you have childrens rates for flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir loved it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, link to current status of flights\/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh my gosh! Going to dm you now! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir listening center is open seating just like on their planes. #RaganDisney","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http:\/\/t.co\/HPgXYZRW8o","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned \"confirmed\" certificates?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Don't ask me to be patient without offering something in return.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ...and when did your legal department start running your social media channels?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation Price Target Update - Stafford Daily http:\/\/t.co\/vQmdmZaFUJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just now but no general announcement","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where are our bags?\nWe have a tv show to film!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  thank you for a great flight in gfc :) Cheers http:\/\/t.co\/nvLnGLnMGN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united here is my case id 8473573. Requested on 2\/5, now it's 2\/19... 7-10 days I'll get a response, BS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united past","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. Yet another delay\/missed connection....and your customer service has an attitude with me? Wow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but you guys switched me and didn't inform me of the chathes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the help. Wish the phone reps could be so accomidating","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Jan 5? That's not summer http:\/\/t.co\/TpzhjX7Hbt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have been on hold 3 hours.  2 seconds of it with a rude agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I see what you did there ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Was able to send the DM. All good now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue whatever your lil #mint heart desires! http:\/\/t.co\/WmX12F33ZC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue to Increase Charter Service to Cuba - #Travel Agent http:\/\/t.co\/lYQrb4HCYU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what do I push to rebook with that 800 number","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the 24\/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine friendliest employees","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My last flight was Cancelled Flightled and I'm very disappointed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so glad u guys do business w\/ more class than UR competitors @SpiritAirlines ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue huge fan of great brands and people doing great things?? you guys rock happy to share the love!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & \"Anthony\" was beyond rude and not helpful! @AmericanAir they're weighing you down.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http:\/\/t.co\/TtLwZgIyAg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the canned reply.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http:\/\/t.co\/2xJvUn66ZZ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes starting w\/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir oh I did. All I received back was an email saying \" delays happen\".. Uh huh..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have the DM from @SouthwestVerity if needed","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ?\u009cInconvenient?? is such a convenient word.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Sure did! Only waited about 15min. Yay!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more??\u0091\u00ba","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has been showing the same tone deaf video for all these years about how \"wifi is coming!\" Hah.Not before I leave. @VirginAmerica ftw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm still trying to get things worked out and you have yet to respond back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair I finally got someone on the phone so no worries!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I want a hotel room and a whiskey.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with this livery back in the day. http:\/\/t.co\/EEqWVAMmiy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you!! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica plus you've added commercials to the experience... tacky.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue two rows","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/a7NvbJ8ipx??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is to airlines as @comcast @XFINITY is to cable\/internet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http:\/\/t.co\/5tXU5tSFkJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 20 yrs of flying Continental\/united exclusively I get why everyone hates you - fl1289sfo\/EWR #getmeoffrhisFUCKINplane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That makes two of us! Lol #Blushing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really? That's it? Not even a \"we are looking into this to see what happened\/what we could do better next time\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I will dm you now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm glad 1K means something, lol!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should i continue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I cannot DM you as you do not follow me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http:\/\/t.co\/IDRa8keNoH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i DMed you the details","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You definitely will!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no you call me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  ??\u0087\u00ba??\u0087\u00b8??\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm following now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/g97HAbyeP5??\n\nSMH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Using JetBlue miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the THIRD gate change http:\/\/t.co\/UfBdr5AxeO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http:\/\/t.co\/79waJk7EyT on US flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Could this email be resent as it doesnt appear to have arrived.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the new logo is going to look amazing on the airplanes","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken\/stolen since I couldn't carry them on plane or lock bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I definitely will. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Hi, how do I add a flight to my account? Just created it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways they finally answered. They were rude and didn't help me at all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. ???\u0082\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I sent you an email","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica How about some free drinks on the flight back for the free promo?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Worked now, ty","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's not good enough for all of us affected by the awful organization and timing and have now been set back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for responding. I cant watch 2 mins of this film w\/out it cutting in and out 4 prolonged prds of time. beyond frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we have developers flying down tmrw morn. w\/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I DM'd you. Anything you can do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is saving my sanity right now: http:\/\/t.co\/ELtBOLjUl9","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https:\/\/t.co\/64kN6GEEP8 #TrueBlueLove #travel #business","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight http:\/\/t.co\/E0R0NTO4TR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just sent a DM. Thank you for the acknowledgment.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http:\/\/t.co\/5B2agFd8c4","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Where should I fly by May 3rd? Plz advise.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I fly w\/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :\/?? Help please!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes I was everything worked out great","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http:\/\/t.co\/GouzrdT7ZF","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally got through. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united But thanks for asking","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a voucher that expires next week, can I get an extension on it before it expires?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http:\/\/t.co\/yMMH9k4CBr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #kudos! And we're done and heading to warmer weather!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways strikes again...lost bags. And two of them. #theworst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hello I have a question for you and your phone lines have jammed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH?? always blame the customer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx, just sent the DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w\/ this automated lip service?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was so on point for 5\/6 of my flights this past week . . But this last one really sucks shit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your seats are god awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways getting sorted, thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to \"ground handling delays affecting a prior flight.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and now that flight pushed back to 2:35pm departure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my daughter's college game in Denver.  Only one set of parents will be there ??\u0098\u00a2??\u0098\u00a2??\u0098\u00a2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was in the air. Just DMd you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight from vegas to houston Cancelled Flighted this morning \"due to operation\" what does this mean!???? Thank god I woke up early today!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how can you not be taking calls? I need to change my flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/PULp4i0w96?? smh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! ??\u0098\u00a4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can you share where it is coming from?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http:\/\/t.co\/znsUjP86Bv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united at the gate! IAD to RDU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It's for me, I spoke with a rep on the phone who suggested I \"Voice a concern\" via \"Email us\" on your site. I did a few moments ago","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4 great flights with no delays! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks. ?\u009c@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've tried...its @USAirways anyway","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue does not fit in 140","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How long can I expect the formal response to take?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue right now completely pissed off","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http:\/\/t.co\/vv8cFyhKVb","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #ClosePWCS please just tweet this???\u008f\u00f0??\u008f\u00e2\u009d\u00a4\u00ef\u00b8? I fly jetblue every time btw????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no you are not, you just care about mighty dollar.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please follow me so I can DM you about something","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Educate Bohol is a 501(c)(3) w\/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's of course in lax","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  thanks hoping that by wed I can get back to DFW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight delayed 40 minutes in ORD because plane didn?\u0099t have all the food. That should be fixed in the future. It?\u0099s a dumb delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united YOU SUCK!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united keeps delaying my flight, horrible customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How do I enter passport information on an existing reservation before check in?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my friend lost luggage on flight 1547. What to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for your excellent customer service - resolved issue quickly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"No they didn't -.- ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/58B7swRpmq??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @nlrphoto Those are very beautiful photos!?? Thx! Would marketing dept be interested in buying?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @laurasbrown5 What does \"dealing via email\" have anything to do with a crappy web form that is not made for mobile devices","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what you did was illegal and a breach of contract. I will be in touch but not through your \"customer feedback\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I understand, but it's tough when there is no way to get to the airport w\/o serious risk of an accident. It's a steep price.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like to talk to a customer service agent about the service \/ non service I received on my last flight a a week or so a go.\nJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll let you know week after next when I do another coast-coast RT again.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Am I flying on Spirit air?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https:\/\/t.co\/j4cj0lrF2d http:\/\/t.co\/dTLGUQ1kAk","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for \"weather.\"  We flew home on weatherless @united.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Club DEN, East or West, both are disgusting. http:\/\/t.co\/XijYrPsLZK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir were you handing out tickets while I was sleep ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http:\/\/t.co\/JhXWMuTx4G","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is it on a flight now? Thanks for reply.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when should i expect a response from customer relations","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http:\/\/t.co\/m67WnBglXQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"His name is Enzo ???? RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http:\/\/t.co\/dLh9138HBg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Dallas\/Fort Worth flight number 5320","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sounds great! Thank you!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united blood services, make your appt. today! 18009174929 http:\/\/t.co\/6UXwPaduGS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight #3900 fro ORF to PHL.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united false.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why would they make me share a room?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir delayed.....wow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http:\/\/t.co\/AvbdstJUJS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still waiting for a reply","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport got rebooked through the AA online app.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"can you not? RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/413GiAL0yl","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you'll be hearing from me for sure.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no wheelchairs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how it feels on flight 4251 http:\/\/t.co\/JM8gQ1KGrF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http:\/\/t.co\/JlOIbLnair","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes Party is Over ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great flight! And great view! http:\/\/t.co\/auFM4xdaj2","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why does it cost $547 to change the city of origin when the same flight on http:\/\/t.co\/8FMZZOltv9 costs $165 #customerservicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you have hand sanitizer in the bathrooms on your flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes I am. 2495\/1170. RNO departure at 1229 on 2\/25 w\/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Only way to fly! #Elevate #Gold","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The agent that met us at the gate said any issues w\/delays on UA1116 would have to be taken up online...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united RTB>IAH 2\/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me too!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm in Denver, my bag is in San Jose. See something wrong here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united met with agent. All taken care of. Thx for reply","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have u seen any of the messages the past hour ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united one hour after departure time and still no update!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's flight 5348","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue true. Maybe. Wish I had expedited security haha","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I USED to always fly Southwest.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get \"fare no longer avail\" msg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you can't beat jetblue in space's matter http:\/\/t.co\/NRpWmGyv3e","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http:\/\/t.co\/jgor0vdI3S","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a question","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/atd2Sm8HF4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the follow up.  I appreciate it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - ok noted. All details will be DM'ed to you shortly.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways usually \"sorry\" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings\/interviews for my client","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir didn't realize no clothes until at hotel - suggestions?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hahaha.... \"Meanwhile in Russia....\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways where are my bags?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Direct Messaged you, didn't hear anything back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir k thanks :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http:\/\/t.co\/HDoXiM6NZ2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're missin the point! There was no \"weather\". You're lying! Seats was broken. But u claim \"weather\" to get out of hotels. Classy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w\/8 delays?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just had the worst experience ever flying with you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you suck.    9 hour delay?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \nI will admit, you've been rather good to me over the years.\nYou've still got me hooked.\n(for now!)\nPeace.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http:\/\/t.co\/AucSYKFUHD via @WSJPlus","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks so much!! ?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009c\u00a8 very relaxing flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sorry, we are in Philly. Should've told you that.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  been on hold  for 2 1\/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http:\/\/t.co\/1yWXRfn0Gr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways churn rate increasing by the second","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/dxn58rxDkS?\u009d@jameskraw see.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you put a sour taste on this customer?\u0099s vacation. it was joke watching those ?\u009cwe care thanks for choosing us?? videos","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/zSdGzyDNDe","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w\/ many award seats availab","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 1562 had a 4 1\/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w\/o allowing me to talk","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need #United to be a better airline!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @annricord both!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid?\u009dhaa man","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You already Cancelled Flightled the one b4 us to DCA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir after an hour and a half then it came back damaged. Not happy ??\u0098\u00a3","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways was on the phone for over an hour waiting without an answer. ??\u0098\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/gHJBp5Gg67?? why","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair#SWADiversity We are ready to be inspired! http:\/\/t.co\/S3EsW5AgUm","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @julesdameron \"Considering?\" #Accessibility is an absolute MUST! #Equality","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put \"on hold\" but actually was hung up on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and thx for not responding","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just did last night. Thanks for following up. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http:\/\/t.co\/urcyfcp2Lx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir IM NOT THO ??\u0098\u00ad??\u0098\u00ad???\u0094\u00f0??\u0094\u00f0??\u0094\u00f0??\u0094\u00f0??\u0094\u00f0??\u0094\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx but I'll be expecting a credit for this leg.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've just received the ticket. Thank you for your help","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http:\/\/t.co\/QdXfT9qqT9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you so much. How will you be able to contact me?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks. Got it straightend out last night.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Good service, safe flight... 1\/2 way home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere ???? http:\/\/t.co\/qGwK10dEwv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt\/email re: JFK closed & saved all trip 2 sit @airport again?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue someone should screen what you play on your flights. http:\/\/t.co\/tNY9uIpha5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that \"really there are 3 not 4 seats\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am following you now. I don't think I can DM until you follow me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http:\/\/t.co\/kfD4WQRkLW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry to hear outsourcing plan. Boise is best staff\/cust service in the country. #boise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank u for not leaving me \n@me nice job running thru the airport to catch your connecting flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http:\/\/t.co\/ncB2oNcS9i","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica when can I book my flight to Hawaii??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, \"not yet located\"?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I access Frankfurt arrival lounge when I'm flying global first class?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your rude staff said\" I don't care that we are out of market place food you're going on vacation and I have to work\" nice huh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did not get names...Dallas flight and Chicago","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My bag is lost and I can't get ahold of anyone that can help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways do you operate ANY flights without maintenance issues? Flights in\/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I \"heart\" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united JT thanks for your help I?\u0099ll complete the form once we are back home","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hope so! looks nice and warm in San Juan ??\u008c\u00b4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not yet. But we will see shortly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue needs to get its act together in #PHX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united I took a screenshot and emailed it to myself. Let's DM and figure this out.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"First base already? I like your style @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir could you add me to that list? Been on hold for an hour 15","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what time does check in open for flight no UA80 from Manchester to Newark today ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  2\/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http:\/\/t.co\/VU7XSWJKiY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 435","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2nd Late Flight flight today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Looking forward to flying with you guys as well !!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i need someone to help me out","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir https:\/\/t.co\/OQUKSo3s2O subscribe please https:\/\/t.co\/OQUKSo3s2O","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http:\/\/t.co\/JIEYCat1Ek","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http:\/\/t.co\/ZL4bVEXmcJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will say that your customer service has consistently been the very best!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys continue to impress me in Houston. http:\/\/t.co\/cIh1qNllcM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What's the point of a baggage claim ticket if they don't scan it  for tracking?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nervous for flight tomrw out of key west not friendly customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.?? Good luck with that!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http:\/\/t.co\/C7tpdKqULM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, \"NO.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica should use this in their next airline commercial lol :: http:\/\/t.co\/pXEXIlSjBs","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united same day flights","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I was a bit steamed in conjunction w\/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is there special assistance if I travel alone w\/2 kids and 1 infant? Priority boarding?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica wish you flew out of Atlanta... Soon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I look forward to hearing back and hope that my next trip will not be like this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http:\/\/t.co\/Ps9Q9RPSiL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I had planned to book additional flights tonight but after 1 1\/2 hrs working on one trip I'm worn out! #EnoughIsEnough","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why don't you take care of @Cowboycerrone flight screw ups","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi??\u0098\u00ad why dont you guys go to maimi???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you know nothing about customer service and I'll make sure everyone knows it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have \"continued contacting\" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0098\u00a9??\u0098\u00a9??\u0098\u00a9 ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/46am1BSi2G??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it says I can't because my flight is in progress.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Old school ride home to LAX from Houston #flyingRetro http:\/\/t.co\/6asuwx3Kv0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just added one. Ty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no repair made to the water line. No potable water on board this flight. \"We will take off soon.\" Time for new planes MCI>DFW.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http:\/\/t.co\/8MWItRi9kF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I lost my (basket) ballbag on your plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at the gate when I get off the plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  I did.  They have no idea where it is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is the trueblue site broken at the moment?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ok. Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your \"Airserv\" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Not trying to make you look bad, on your website it says: \"Due to weather in the Charleston, NC\" Its actually in SC, not NC","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  that would be lovely! You have great people working in your organization.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when is my plane coming?  Been delayed for almost 7 hours. No plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways We take Late Flight to a whole new level!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #success made flight , please thank the crew of 556 great time recovery","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Reservation agent on the phone did a great job.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51\/ticket from PHL to EWR, really?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rebooked.  This one is Late Flight too.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the status of flight 1357 out of sju?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http:\/\/t.co\/8WBzOrRn3C","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's poop and barely works","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir jet slides off icy taxiway at @dfwairport \n\nSTORY: http:\/\/t.co\/4pONJ3jidE http:\/\/t.co\/3DCWerZ1kr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @L_Burley11 -- the best!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Either is fine. However, plundering my hard-earned dollars is not fine.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Power Moves RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/t9s68korSN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/MB0hVfqB1t??-see what ihop started ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for giving away my seat. Another fine job! http:\/\/t.co\/r7ibqr4CYd","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united incompetent\/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA6255 delayed out of #winnipeg because the plane was \"frozen\"! #fail Will I make my connection on UA1059? #tightconnection #Denver","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your inflight team makes the experience #amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue with the free wifi #impressive #FlyFi http:\/\/t.co\/T1RYpzEBc8","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways ??\u0091\u00bf","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue \nApparently not.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United just played the Most bizarre \"safety\" video I've ever seen... http:\/\/t.co\/Hlm2Oks6xl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is a joke.  Lots of angry people at IAH this AM.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http:\/\/t.co\/ILqzmMJiYQ #deltanews","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http:\/\/t.co\/DkZl57uPQI","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nope, they just announced we're headed back to the gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue safety first !! #lovejetblue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http:\/\/t.co\/UKdjjijroW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i am here - what is your resolution?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Bringing your \"A\" game with premium cabin dining. Nice! https:\/\/t.co\/zgOQoxjBQY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir on hold for over an hour twice?  Terrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am a comedian and I promise I will make fun of you on stage tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \n\nThere must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 235.  We made it to Seattle...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir That's an awesome library.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http:\/\/t.co\/nOPq5xIsbS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United what the...? I go into the \"all airlines lounge\" w\/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @T5Sparrow Love it. They're cute","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do you guys have any working planes?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue woof I'm on the red cArpet http:\/\/t.co\/iIdrbLNOoX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue awesome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir anything you can do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @usairways who is the next stop after customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's your pet policy?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery.  #flyingitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways REALLY? Tried that already-got message not available to do. Next idea?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http:\/\/t.co\/9R9OmzQAVI","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got it taken care of! thank you <3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united it will be because I'm moving to @AmericanAir because of @united talk, no service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Jackpot!  #legroom http:\/\/t.co\/ZO2iceG4lI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 877 from amsterdam to ewr, 02.27.2015, 737-300.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi, can you please ticket my award ticket? The status is \"On Request\" now. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is this a sick joke? #toyingwithouremotions","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour ??\u0098\u00ab??\u0098\u00ab??\u0098\u00ab","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the point of offering a free checked bag of you lose it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am in meetings in California and have no luggage!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just DMed you guys!!! ???\u0081\u00f0??\u0081\u00f0??\u0081\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, \"Fly the Friendly Skies.\"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no but seriously wtf? #nochill http:\/\/t.co\/esd3XD5V1r","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I redeem AAdavantage miles on LAN flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what does relay concerns really mean & how\/why do u keep letting people on flights with bags larger than u state are allowabl?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for the apology","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no one yet but some, fl 8162","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http:\/\/t.co\/jLHM0x7UkB","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Love SW forever???\u0083\u00f0??\u0095\u00f0??\u008d\u00e2\u00a4\u00b4\u00e2\u00a4?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http:\/\/t.co\/ML1JaCpmch","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what gate is ua5396 leaving from?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks; might want to fix this line: \"Our Customer Care team is currently responding to most inquiries within 7-10 business days.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue honestly I?\u0099m glad you didn?\u0099t Cancelled Flight the flight, just that I?\u0099ll be driving home at 3-4 am now. :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways terrible service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LSYbgLF59j?? let's keep it professional","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http:\/\/t.co\/RcdH183Q1J","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"They didnt just tweet this... Nah. RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1yLn1Gx4QX??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http:\/\/t.co\/8dQZlrJo9p","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue really caring??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue Wish you would make Austin, TX a hub. Missing you as my ?\u009conly?? airline for all my biz travel since I moved from BOS. :(","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the worst customer service in Denver.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http:\/\/t.co\/aM9CuieWO4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http:\/\/t.co\/3ZZKQWWbJz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @FlyEIA yes, they said it took more than an hour!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir http:\/\/t.co\/tTXRSyNLxr doesn't work on my flight. Just fyi.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it won't help...been there done that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Lol, k. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/IUX94Rgc83??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http:\/\/t.co\/QuzVmK2rTR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can I use points to book a rental car?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Your boarding process sucks. You should learn from @SouthwestAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight #1 no luck on #standby","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a \"Platinum\" member","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you so much its been a very stressful day","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways should look into better service??\u008c\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you need to follow me so I can dm you to give you the info","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @staralliance good.  Maybe that will make up for losing my medallion.  #ProbablyNot","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that link is not helpful as it does not put me In touch with management","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @gruber Finally.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please do. Hate having to fly a different airline. You're my fav.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ..just booked trip to Cancun...?\u009d\u00a4\u00ef\u00b8? no baggage fees..but need to have more flight time options","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic \"sorry\" email back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica can you please get me to the new york area before monday afternoon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @ehsanisMpowered lmfao","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes. Hung up and called a different number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey, left my computer bag, w\/computer inside, in United, filed online report, no response","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes I can. But you guys should get your act together.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united As it always is. Helps to communicate to customers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW \/ grounds crew is here \/ hope you're ready to cover my delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways NOT GOOD. been on hold for 1hour (2x\/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Sigh... ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/W5NL0AY9Bl??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will be patient in my luxurious middle seat on my next delayed flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sounding like they just got bitch-slapped by @juliasinton948","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and let FLT 2350 know I'm coming \/ gate crew have yet to arrive to let us off FLT 5350 #DFW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now this http:\/\/t.co\/uygeW2Nosr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So what's allowed or what's not allowed to be carried in my checked baggage?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http:\/\/t.co\/zIK2UoXGnW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay, just requested to follow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when are you opening the flights beyond august 7th???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/1incNCaV4n?? - wow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ..... No crew at our gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for \"maintenance\" reasons, and the next available flight was too Late Flight for me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \n\nJust realized I had the wrong departure date. Thanks for making changes easy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will call. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you could train your flight attendants to have some manners and decency","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you assign seats","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I thought all those planes were retired? #MD80","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vOUUFRN4jS?? YASSS JetBlue ! Tell them !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any chance of adding LAX->JFK direct any time in the future?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.??\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. ??\u0098\u00a2 I'll never get back to work","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have such a confusing web site\/complicated ordering process. This is why I typically fly @SouthwestAir.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir a guy try right...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I appreciate the reply. RT @SouthwestAir: @luxclark We?\u0099re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http:\/\/t.co\/CnctL7G1ef","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after sitting on the runway for 3 hours i had to leave the airport w\/o my luggage. Is this ur 1st day??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how often are airplane seats\/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi ??\u0098\u00b7??\u0098\u00b1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys operate a world class company and for that I thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I even went to ticket counter and got no help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/vw2v8GVnGq?? ???\u0090\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Is Changing Its #MileagePlus Program: Winners and Losers http:\/\/t.co\/38OTLzAK5d #airline #travel #loyalty #rewards","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! We would like an apology and a full refund. Please confirm when we will receive.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Lister to my show my on Monday 1230 130","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united New Apple cr\u00c3\u00a2pe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http:\/\/t.co\/gZ9GqDT7Jj","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for the help!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united offered me a voucher to switch flights. Now voucher offer doesn?\u0099t exist & the gate agent switched me to a delayed flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if guy on flight 1230 follows through on threat to sue because he couldn?\u0099t carry on 3 bags, I will defend you for free.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When will you release November flights for Flight Booking Problems?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue rocking the Tim McGraw hold music","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hey remember that time you lost my husbands bags? I do. \n\n#filmjobnoequipment \n#nowarmclothes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, I've been waiting for four hours and no one has been able to help me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. \"Look, over there to the left!\" Actual announcement.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your system is affected by the weather?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b\/c all your back-end was secure.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not encouraged that I'll have my CPAP tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE ???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0?\u0098\u00a2??\u0098\u00a2??\u0098\u00a2???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http:\/\/t.co\/Ij4xL01tKX","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http:\/\/t.co\/FVUdmh27pF @TheNationalUAE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wifi is the worst $8 investment I have ever made.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why is customer relations still not open....in Texas?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so was there a winner for #DestinationDragons ???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is a personal email that I can contact? I have a complaint that you should know about","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all right, but can you give me an email to write to ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold\/Sapphire","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways >250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 1041 is the first flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @annricord Great! Appreciate it????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are well aware. Insufficient info. No options.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I gave up http:\/\/t.co\/2eDgc6TbLs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Always love opening the upgrade email.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No Problem - he was the only person in the airport who would help :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 6533 ORD to DCA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would drive 2 1\/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica can?\u0099t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Southwest Airline is THE way to go!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Waiting for my luggage on flight 1923. Is there a delay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united overbooked by FIFTY people?!? the worst.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Any way that we could look at other options for today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks a lot for sending a \"special deal\" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I did at 7 pm! Still no bag..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue what good with the inflight WiFi?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and is there a delay on our connection to pns?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.\nFrustrating!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.\nIf I am no show, you'll know why! Ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http:\/\/t.co\/U1ViEuiDF5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Club in Denver is dope ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sorry I didn't realize I wasn't following you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts \"why this person was talking to her\".","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What does delayed due to Customer Service mean for UA761?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http:\/\/t.co\/NA5G5EAKPA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 25+ min. Hung up. Always awful having to call Reservations there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w\/ my voucher.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Black History Commercial is really sweet. Well done.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you follow and we'll proceed?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http:\/\/t.co\/Ib8kyjBCJM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst flight experience I've ever had. Will never ever fly your airline again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Customer of the year? http:\/\/t.co\/epqqONHO2H","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can't wait! Thanks for the response!?\u009d\u00a4\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir nice touch on the passbook integration!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lisa J is amazing the guy not so much.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just lost my business   Enjoy your profits","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you not see the thread?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Mobile boarding pass email.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will dates to fly go past August 7 2015?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Haha - that will indeed be a great day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we got our bags today. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't!!!  No one can't get to \"hold\".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing???? #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the info and the quick response!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just lost a faithful customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They inquire and then do nothing about it...pretend they?\u0099re interested. Responded to your DM and no response back...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for getting me home from Denver tonight despite the snow!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue would you say a delay is more likely? Thanks so much.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how come on mobile I can't proceed w\/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why is your cover photo of TWA? Just wondering.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now ??\u0098\u00a2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can't book a flight because of outdated, forced opt-in \"Verified by Visa\" nonsense. Help a girl out? I just want to get to @sxsw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks so much for making my night ??? cannot wait for my trip next week! http:\/\/t.co\/NbZ45jCd1r","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for losing my luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW?\u009dfollowed","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir If it's in my backpack, why do I need to see agent?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? ??\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate??\u0098\u00ad??\u0098\u00ad #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"It really is nice, though. The snack fridge?\u00a6that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Boston gate C12","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue \"Goodwill\" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir It was never really \"lost\" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes I do I am traveling to Marsh Harbor","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your service need work - check out this Bush airport \"customer service line\" last nt #unitedagainstunited http:\/\/t.co\/g00sAozgtv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need a flight out tonight. Isn't there anything else?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue once you go blue you don't go back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not helpful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united chase says no referral bonus. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said \"unspecified error\" and to call SWA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue @ZKatcher ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082\u00f0??\u0082OMG. Bored & read through this convo.. Seems like JetBlue is on point.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why bro","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Is it possible to Cancelled Flight my reservation online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http:\/\/t.co\/ltwhmOL1Dr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't find a good photo of it... You got one? #goodnight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways There is an error w\/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm flying UA but *G with A3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no my concerns were not addressed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways \"ma'am if you have a complaint you should visit our customer service desk\" {sees line ~45 people deep}","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now on hold for 75 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah \"I\" got it rebooked","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm sure all these birds will be in warmer weather soon.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":":( RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/ncguZDgDaQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will we be able to watch the Oscars on our flight tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ohk. Thank You!!! B\/C of the inexpensive airfares that Southwest has I can now travel around.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1\/2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are on flight 751 and were returning to the gate can you provide any information?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http:\/\/t.co\/Qw1til96YA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - any way to get a message to an international flight gate at EWR?      Road conditions are horrible trying to get to flight ...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the 5:50 is sold out too?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any news?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.?? #generic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https:\/\/t.co\/xGfS6tJTMo http:\/\/t.co\/ixM3t5mIZc","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue short stop at JFK before IAD","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for the update!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you will match my #AmericanAirlines status? Cool!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yep, was in one of my other camera memory card :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the @comcast of airlines #2hrs35minOnHold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love the hipster innovation. You are a feel good brand.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http:\/\/t.co\/pG96ys9aSW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pretty lame response to a two paged single spaced letter http:\/\/t.co\/aCebo6ELPa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we got 1 drink then F\/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I already follow you and can't DM because u need to follow me back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http:\/\/t.co\/jRbZLHRW7y","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is the baggage allowance on flights from Glasgow to the US?  Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - 53 minutes on hold for a reservation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir made it!  Thanks AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir still waiting for a flight... I should get my money back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys get rid of the hip hop stations on Sirius XM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA6357 needs de-icing! Stat! We've waited our turn...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for being so bad you make a two day train trip look appealing!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have let me down. Seriously. #unhappycustomer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir everything's good now brothaaaaaa","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir appreciate it!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Bruh ?\u009c@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I ?\u009d\u00a4\u00ef\u00b8? Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united She ???? won't ???? be ???? at ???? my ???? wedding ????. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http:\/\/t.co\/MRAW3qDw4D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thks US #1786 2\/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's ok I was supposed to be in California 5hrs ago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. \u00e2\u00ad\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef?\u008f\u00e2?\u0090\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hahahahaha ya tried that already","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for the information!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can i have my bags back   ding!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w\/ u again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for getting us to paradise safely! http:\/\/t.co\/KDzQcZlpyR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why have me board a plane knowing there is a maint issue?  US5235.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue waited for 15 min then got disconnect","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Well if you won't let me handle my reservation\/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hello??? Anyone there?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks but still annoying. Especially if I miss my flight. ???? Can I tweet at the TSA??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http:\/\/t.co\/4kI6Xr67nk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  having trouble getting rebooked","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lol at your \"estimated departure time.\" Plane hasn't even started boarding yet. You can't even get your delays right.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways looks like our bag has been rescued. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Will do. Appreciate the replies though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Also your at-gate monitor showed 23 empty seats","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir rocks - @AmericanAir horror","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nope not yet...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Im just praying you get me home alive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Good morning.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ive tried on my phone and laptop :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I let a crew member know every time this happens.  Which is most of the time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How many 787s do you currently operate and what other aircraft do you operate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http:\/\/t.co\/wVGpp3Ymz1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http:\/\/t.co\/sUPrLfOi8T","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.?? http:\/\/t.co\/oYLlRZQU5m","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who can tell me where they are?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united landing in anchorage, then on our way to fairbanks! http:\/\/t.co\/FjkvQMbmaS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why would you charge money to transfer points to someone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight # 604. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no way one person is working entire security checkpoint in EWR ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys ???\u0094\u00f0?\u0098\u00aa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways does anyone actually work at the dividend miles department? http:\/\/t.co\/BgtJFmnEOT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not my luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We all did! Skipper's walk-around too :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I mean, your employees were really nice as I literally sobbed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi -- @united was. Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have nothing but issues when I fly w\/u what's up w\/that?! #travel #vacation #awful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm a UA 1k. I think it's @iamtedking who was looking for help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w\/other airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your customer service is  non-existent\/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have been denied. Not sure how you charge $150 one way then $25 on way hime","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pls tell me how to get a person on the phone asap","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are 5 people there?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You can't control turbulence, but you can control customer experience, lot of scared people up here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue ???\u0094\u00f0??\u0093\u00f0?\u0098\u00a4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it looks like a mistake","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united be patient while I let this string of tweets go out showing people you are bad at your business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys rock!! http:\/\/t.co\/LA397zaoAY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight??\u008d\u00b8#sfo","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what about the poor customer service at checkin at Kansas KCI?!? That's it???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue got it. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we then had to deplane, and change planes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir iiiii need help with my flight schedule!!! haha","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue, why must you always delay my Late Flight night Orlando flights? ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.\nIt's my daughters 13th bd party w\/proj. weather cond, it doesn't look promising.\nPlease assist with earlier flts to Cmh?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir greetings","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll be calling tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I did. Terrible service from your courrier","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks, I will!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if you guys fuck this up again  I will never forgive you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http:\/\/t.co\/Pw1eudlcZg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/oUmC1LrXDN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways made it! Just! Huge relief - thanks for your help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? free tickets , for the i convince .","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/tEjrN09tfw?? NOOOOOOOOOOOOOOOOOO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 5 min away!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http:\/\/t.co\/4SFpcbyy9m","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 Uh oh, no gate. Now truck will come to us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u0082\u00f0??? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/rinzYSK6kI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?\u0099all have an email?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how we looking on getting those bags to Lusaka","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir go @franks105 go!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue :\/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united would be hard to be worse than last time but I'm sure you'll give it a shot","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \"the extra care airline\". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your customer service is crap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your app is bad, and you should feel bad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Haha! @JetBlue: Our fleet's on fleek. http:\/\/t.co\/KmaNLdQbh4??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks! Hope I don't look like a complainer, I've written of good experiences w\/you in the past and am making do in terminal 5 :) @JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yep. 99.99999999% certain it was on that flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you need this song for your next commercial!  https:\/\/t.co\/jU9rHZ4RQc. #SWA #love","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue remember - I'm very doubtful and not very hopeful :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks! Very excited to see it :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir horrible experience, passenger of size was 1\/3 in my seat, offered $50 voucher for this by Christine C http:\/\/t.co\/1xzrK66wVQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no I don't, but I'm sure United have my info on its system.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why do airlines change ticket prices in the middle of the day\n#annoyed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https:\/\/t.co\/lio6oCpTEQ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the worst!! Still haven't left.. Everyone missing connections.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"We didn't need this. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/cpZB285o71","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http:\/\/t.co\/tN5cXCld6M","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Nope, still sitting at the gate!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united since I have an international connection at 9am, I'm hoping for the same thing!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now on hold for 90 minutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the \"broken lightbulb\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That was the problem.  We were being told the aircraft was on its way.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still \"Now Boarding\"...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Fuck you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http:\/\/t.co\/frrfxCCw7Z http:\/\/t.co\/nKlW9SsVRQ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick \"Goodbye\" Very Sad!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I need help about a ticket. DM me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pleased to be a Premier Platinum","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your airway is a joke. I have never dealt with worse service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so i ask for ice and the attendant snaps \"i dont have ice on this cart\" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Maybe it is just a machine...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue send more service agents so all the stranded passengers can be helped!!!???\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0??\u0098\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 266 at LGB in Sunny So Cal http:\/\/t.co\/V015PK7DSi","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http:\/\/t.co\/OQZ7Wc4lLA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM sent.  Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #489. Flight #589 is departing before we even board","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well that's big of you but I don't have terribly high expectations at this point.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways should, but didn?\u0099t.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Not what's been shared by the pilot with passengers!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/clu5pdPrHP?? :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/sKEbqKtxvX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Ok Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. We are signed up for notifications. We shall watch and wait! ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http:\/\/t.co\/cypRHe5GOK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir continues to prove to be the best airlines ??\u0092\u00aa","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport you 2 together are the best part of flying!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https:\/\/t.co\/KtAWbiUUro","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica hahaha ???\u0082@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir crazy hold times today. Over an hour now. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http:\/\/t.co\/NS1aCFqCdQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/Fd2TNYcTrB","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worked w\/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @AmericanAir y'all are better then @united","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just sent a long note with some suggestions. Thanks for getting back to me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should I bother contacting them? I already checked into my flight ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'll pass along the advice. You guys rock!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/ar0VayLmFc?? Really Jet Blue? Lmao","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW?? I've been rebooked 4 times!! Still stuck!! #SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http:\/\/t.co\/HI76BOavXY","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united like continental's chicken feat fairs","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @annricord January 15th.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways HELP! It says \"the payment is denied\" but my money has been taken out of my bank?  \n\nAnd it says I have no trips coming up??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http:\/\/t.co\/CFzdJmn0uI","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's not a friend it's a legally required chaperone on a school trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http:\/\/t.co\/mAqw2nLNiU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue minutes to spare.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Welp. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kwUEk1uKbC??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, please get me the seats we paid for.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http:\/\/t.co\/i9s86KiHge","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is REALLY getting on my nerves !! ??\u0098\u00a1??\u0098\u00a1 #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w\/inclement weather?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I?\u0099ve been on the line waiting for 40 minutes again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for your reply. It was flight 1572.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways through, can you confirm that I haven't been charged?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pilot for flight 729 didn't show until after departure ??\u009a\u00ef?? & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica save some for 871 tomorrow AM!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S.  I would like to change departing airport","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can I bring my dog on board?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 462 to Boston delayed due to weather in Tampa?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Not for the dates or destination I'm headed ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I don't see how I need to spend an extra $100 bc of ur equipment failure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okay thanks. Hope to be flying with you guys soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ouch not fair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! My second flight I already got bumped up to 1st! Love it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how much longer will it take? It a guitar, not a royal commission!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/QDlJHslOI5 #CheapFlights #FareCompare","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's flight Flight Booking Problems experience is pretty great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your chairmans phone is down. what other number can i use?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I knew I should've flew @VirginAmerica lol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http:\/\/t.co\/avRTOWTyzk","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir aww thanks!! Other than that, love it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look \"normal\" ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do I have to request refund? Why charge twice in first place?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir lemme come to #DestinationDragons ??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad this university student could use a break from all these books.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can you ask SLC checkin\/bag drop if they found a dark blue\/blackish fit bit flex? Would've lost it there around 445pm MT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tell the flight from clt to srq 5080 to wait!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united service staff to is less than friendly!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir doesn't even have gluten free peanuts. whyyy me??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the show! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays\/Cancelled Flightlations?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue received horrible customer service at LAX on 2\/11. Reservation Cancelled Flighted without notification, despite having confirmation number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http:\/\/t.co\/jasKYPLWt5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http:\/\/t.co\/hy0VrfhjHt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pr3OeBC2N2?? lol wut?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair,  kudos to your rep \"Patricia\" at gate B11 this Sunday morning at #Chicago #Midway #MDW,?? http:\/\/t.co\/MmCWkqp2gy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue nope. The \"regular\" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w\/Cancelled Flightled connects? I understand irrops but ridiculous!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are offering us 8 rooms for 32 people #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tooooo many Cancelled Flightations! My chain of command hates me now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir robocalls me with another Cancelled Flightation. And then when I don?\u0099t accept the change it won?\u0099t let me connect to an agent. Just wow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue alright.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Please come to Indianapolis!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Been a member since 2007. Looking to travel next week 2\/24-2\/27. Couldn't book right away due to all the snow; I'm in BOS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue of course !!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Okay. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/6H5uEZH4cv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @DAI_President Good luck at DFW this evening AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. Literally called for preboarding as I ran up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways won't waive $200 fee due to #neptune. Can't use credit w\/o paying fee. Couldnt get to destination to use their tic #waivethefee","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says \"call volume is high.\" #vrm","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Can you give me Silver Status for 12 months?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did not, my mind was on getting to the next flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML??:3:15 & still not resolved","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and was told that its been the case for weeks but is still not resolved.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue \/  next flight in 10 hrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir looking for cheap flight to vegas","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3127. Just landed in LIT.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just DM'd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir first the pilot, then the catering...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well for a start it would be nice if your ticket was actually in the system when you change a flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will I be charged a fee to do so?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir de-icing is important!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue done, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - Definitely no note from whoever stole from me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well Done all of you xx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I just sent a screen shot of the incident report.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth ???\u008d\u00f0??? ???? #happytweet","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Worst airline ever?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I did get the email. Thought i wasn't supposed to reply to those????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http:\/\/t.co\/uCvEU2hurZ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX\/SNA. Told not without paying. That's wrong","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This is the 2nd time I was rebooked (w\/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http:\/\/t.co\/9rx5HOmM25","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I left my dildo on the plane is there any way for me to get it back? @united","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @rylietolbert15 wow you wouldn't say","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue received a voucher but if you want to improve relations be up front with passengers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Priority baggage evidently means it comes out last","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thnx ^LO :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!?? Again in 1 week!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Tell me more ??\u0098\u00b3...\n\nBecause I need a 1 way to NYC, and I might choose you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still waiting on a response","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight...gotta make this connector","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm rebooked now, but the line was 300 people deep.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SouthwestOliver that's a great FA right there.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  upon entering plane to 2 @USAirways stewardesses: \"can I have some water?\" \"no we don't do that. please take your seat\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I ?\u009d\u00a4\u00ef\u00b8? flying @VirginAmerica. ?\u0098\u00ba\u00ef\u00b8\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 136 departed Phoenix at 1:30 am","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yes, I get that. I?\u0099m asking: Specifically, what will you do with the feedback I?\u0099ve given you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \"admirals club\" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united question. Are departure times based off eastern central time or the time zone your actually in?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http:\/\/t.co\/pkAxUNYfn2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it would be nice to just pull up to the gate. Still sitting here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I?\u0099m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sure, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what happens if it isn't located","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why is your website downnnnn :( ugh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \n\nLate Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for your help! #jetbluesofly","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #CustomerService #fail long time flyer switching airlines #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http:\/\/t.co\/rtQyjCvTQ3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're just using automated  responses and don't have the decency to actually care\/respond","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Suck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways outbound flight: 2 hour delay b\/c air traffic & 2 gate changes dividend miles member gets no email or text updates","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land ??\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry, wrong link for the bag : http:\/\/t.co\/pZAl4wtrEZ Thats the one i meant","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how do you stay in business with such poor service? #poorservice #notgoodenough http:\/\/t.co\/VO61LME5ja","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir right so I missed my connection \/ had a three hour Kay over \/ then you lost my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways attempting ckin for flight on 2\/19 all day, site unable to retrieve details.  Called twice and disconnected.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Happy for SFO, but hopefully you'll add PDX soon ?\u009c@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ...was Cancelled Flightled and now I need to locate my baggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2\/22?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you're almost as bad as @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica may start service to Hawaii from #SanFrancisco this year http:\/\/t.co\/yPo7nYpRZl #biztravel","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united mechanical delay occurred in Houston earlier today re: their flight to ORD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight attendant Wendi on Flt 127 on 2\/17, Newark to Orlando.  ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Congrats VX on the new route! ??\u0088\u00ef?\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b\/c the ticket was booked via a corporate account. #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 152 (N559JB) \"Here's Looking at Blue Kid\" departs @MCO enroute to @BostonLogan http:\/\/t.co\/qeaDA92MW6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My bag reference ID number is IND43728M. Thanks for looking at it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I don't want to seem crazy! Have already asked twice!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are terrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no chance in hell. I'd rather walk. Worst airline ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 1447 (N351JB) \"JBLU\" arrives at @FlyTPA following flight from Westchester County Airport http:\/\/t.co\/xX2M2jxQep","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Also, group 5 is total BS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you. Is there a possibility it will change?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w\/o explanation. http:\/\/t.co\/KvfwajVViD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir im tryin to book a flight but cant get ahold of anyone!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this 2 hr delay is a vacation buzzkill","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is flight 51 on 4\/24\/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 ??\u0098\u00a2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue u cool","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir no, don't leave me!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can I switch my seat for my trip on Sunday?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So you are inadequate by accident?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united despite my bag not making it to Newark good informative email tracking updates help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yeah , I have been expecting The same for 3 hours","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http:\/\/t.co\/QxWW1p09a0","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no wifi on flight ua688. SF to ORD. Really?  Wow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight was Cancelled Flightled can you guys help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Literally all that says is \"Case open\"  What good is that to me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I think I left my phone on my flight. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united You may \"dislike delays\" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are delayed, until he arrives","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks! Will do","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united MIA-EWR #384 ???\u0084\u00f0??\u0084\u00f0??? excellent crew. EWR-IAD #3589 ??\u0098\u00a1??\u0098\u00a1??\u0098\u00a1 No crew to load bags - waiting w\/ door open freezing. 20 mins past departure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue love it as always!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I didn't get a message from you. I'll resend numbers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you might be the only airline not offering waivers...keep up the good fight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue upset with the lack of communication we've received for our \"on time\" flight 1170 out of MCO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/FVYzjLDTON?? ??\u009a\u00b6??\u009a\u00b6??\u009a\u00b6??\u009a\u00b6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Excited to be working with you guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My bag was not shown LUV did not make it to PHL with me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customer service what's That???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's going on with US Airways flight 805?   Why diverted to Charlotte?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http:\/\/t.co\/6cpYPGFnD6","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http:\/\/t.co\/U69fAfqhsF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Does the economy plus cabin also qualifies as a \"premium\" cabin?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the child is two years old","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir following. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Well, I try! See you soon!! @JayVig","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flt 912. Capt Herman is amazing! Came out before flight to play \"ask the captain anything.\" Wonderful ambassador to the airline!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir rebooked into a different airport. Throwing a wrench into plans ???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue got it. thanks the quick reply.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am following - you need to follow me for DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir could u put one here in Baltimore? http:\/\/t.co\/vLCI2KV1IP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area,  they can't get back to Bos or PVD till WEDNESDAY?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http:\/\/t.co\/WQZZtIemX0","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you! Have a nice evening.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur\/plane back!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On hold with airline 45 min and counting. Service is terrible!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http:\/\/t.co\/Ox4w6KtsGI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes ! :D (Y) From @therealaviation on Instagram :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Phone","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue whose performing at T5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united whats UA 1205 lax - newark ??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is your website ever coming back online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a ?\u009cgay wedding?? #boycott","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Third flight in a row for my wife with her TV not working...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I was told a \"return call\" by a human","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes, they did. Must have fixed the broken ramp. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no problem.  Things worked out at airport.   Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Surprised to go from 1K last year to nothing this year. What happened to the \"soft landing\" policy of no more than 1 level?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2\/18? Your reps were no help either ??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you thank you thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any ways to get through the 50 minute wait to book a flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i've been on hold for an hour trying to change my flight!!! COME ON","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united I think not. I'm not flying you again, if I can help it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, \"well, that system is about dead.\" She didn't understand","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http:\/\/t.co\/mEOAlCIPdD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you can 100% confirm that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response\/service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still just sitting here. nobody has said anything. What's up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it?\u0099s the ILS at CLL at fault, not the weather.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good morning sunshine! #TailfinThursday http:\/\/t.co\/Nc0ES6e4Lf","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2\/3)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your service in Philly is unacceptable. Look into better service??\u008c\u00ef?? a 16 yr old shouldnt have a hard time http:\/\/t.co\/WDAKTmr7Mj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue process begins 6:48","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I want to speak to a human being! !!  This is not an obscene request!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is the name of this tailfin? http:\/\/t.co\/qxV45MV0Ug","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, i made it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir RDU flights expected to be ok this afternoon and tonight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 62 inches !?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the emails\/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3\/19-3\/23","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family\/Friends flights. You Cancelled Flighted reservations for","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 hours on hold. Still no answer. Horrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@CatfoodBeerGlue you'll enjoy this. \n\n?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/2thC9RKURT??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just touched down in Miami - not too far off , Nicely done united ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways They were breathing very heavily. but were super helpful. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @Gregm528 well there is certainly nothing happening \"in front\" of the scenes. #Noaccountability  #disappointing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways #crew keeping safety top of mind in CLT. http:\/\/t.co\/a0YoSJHZMc","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Beautiful, thanks a ton!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the call hung up on me..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you think I haven't tried that multiple times?? The \"status\" of my bag is that it should've been here YESTERDAY. So disgusted.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wow! Some things are better forgotten!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I Cancelled Flighted my flight. I really don?\u0099t need this much trouble.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir: why no charging station in SAN?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w\/out OUR PERMISSION!! #PH6RPS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I dmed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united go to hell","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http:\/\/t.co\/5xvNnmLTiW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4 different departure \/ arrival updates for UA304??? In 1hr. Please!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir On flt 1627 from DFW to FAT on 2\/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir shhhh i don't want something else to steal our deal????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Exciting times ahead! ???\u0081\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 3 + hrs w\/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, there is no good word for describing how angry and pissed off of a customer you have made me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP?? @ClarkHoward #Another #Airlines #Issues","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will you pick up your phone then?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I flew back w other company since United didnt have an earlier flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http:\/\/t.co\/T78k7aBtWF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir drop me a follow I need help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I checked in \"Standby for 1st Class\" only to find I am \"not on the list\". This merger is a pain.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Will 2396 be Cancelled Flightled tonight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now my rebooked connection is delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4469, thank you for asking.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http:\/\/t.co\/t3E4SH5xNg @SMUSportMgt #sportsbiz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ill call in the morning. too upset right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http:\/\/t.co\/2Nzh3QOaZo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue shut up an turn on the tvs\/music","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ???\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ??\u0098\u00b1?\u009d\u00a4\u00ef\u00b8\u008fim dying","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been \"reticketed\" on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally through thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http:\/\/t.co\/e0C9bI09cf","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http:\/\/t.co\/LoLuWfCi11","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ???\u0083\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Couldn't use the confirmed upgd cert you gave me b\/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you suck!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Vxn2J36M7V?? this happened","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any chance of making #561?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i left an item on the plane and have been calling non stop and no one has been answering can you please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is that supposed to change in the near future?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok is I hope thy the Bahamas next","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great service from PBI to HPN! Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2\/24) is at full capacity?  i'm hoping for a little bit of extra room! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @BrittanyOBX11, keeping families apart w\/ your quirky, archaic policies. Any other airline accommodates in this situation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http:\/\/t.co\/2IR7ynMBdU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'd love to know what your policy is for damaged luggage.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have been doing that for hours already","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http:\/\/t.co\/uOARyQ98PU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we've been here since 3am and you've Cancelled Flightled our flight twice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I've filed the claim but have no way of calling for updates. Is there another way to do this?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now in a black hole of your phone system","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Will do. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http:\/\/t.co\/nDTLJ15ZpU","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can someone please answer my call. I have been waaaaaaiting!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ?? Been trying to book a whole new flight since 2 hours!! what is wrong with your website?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue works with Google #chrome but not Internet Explorer.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  that's what I am hoping for","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I locked myself out of my account and needed access to book a flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.?? Will do!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so great AA1103 sitting for an hour first technical problems now what?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeah haha. Never been in one. It's expensive ???\u0082\u00f0??? and we will!!!!! So much fun! #destinationdragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us ???? please we need That baggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up ???\u008c\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ??\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flying South by Southwest from SJC to SNA tiday http:\/\/t.co\/KJKuVJ6CMo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir done. I hope you can offer something.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the \"live\" seat map). Congrats","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir me because it might not be so urgent for you but it really is for me. (5)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United why is it so impossible to actually get a passenger AND their luggage to their final destination?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still sitting here waiting for a plane....4 hours wasted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model.\nhttp:\/\/t.co\/96Sctomh29","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all day travel. #swag #ijustwanttosleep","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks. Delivery status??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I will never fly us airways again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 25 min hold has now progressed to over an hour...919-675-0985","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as a million mile flier I'm embarrassed to ask how long ago his launched?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are you ever looking for interns ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1 hour since boarding began and we're still sitting at the gate.  #UA507","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir worst air line ever, you have no compassion of the handicapped","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good to hear. Thx for being responsive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M2wSg2olgo?? -_-","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you so much that helps a lot.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can I bring a compact folding chair like this in a checked bag? http:\/\/t.co\/9nivw9ftZw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks! Flight 2160 today. Great crew!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you're killing me from the inside","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue got it wish they would communicate more w us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out\/in!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w\/ delivery. #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir\n Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways they told me to call back Late Flightr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I spent an hour on the phone with them and got no where at all","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before\/after pre-check, whereas I paid for the service.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hi when will your next set of flights be out for next year from Dublin???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united good fly!! #United #businessFirst","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways comedy of errors continues...\" We can't get into our gate, there is a broken down truck in the way\" #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united need assistance. Line is out the door and travelling with 3 kids.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united haven?\u0099t before and haven?\u0099t this time & have checked spam\/junk mail just in case?\u0094nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #LAX #sunrise UAL212 LAX-JFK","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http:\/\/t.co\/iEG2ObcEpp","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what does TSA Pre on my boarding pass mean? http:\/\/t.co\/0HmmQCzkCf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united nothing apparently. I've flown w\/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for the information.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is really stepping up their \"service\"??\u0090\u00a9 http:\/\/t.co\/VQTyza6Mzu","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir TY! But, their site says \" Please note that we do not offer a print subscription service for American Way. ...\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir does it show that we are on the same plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you please follow for a DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Ever sit on hold and just lose track of time? http:\/\/t.co\/Yqhk8LJaBN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http:\/\/t.co\/LAiGgef9Kj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Absolutely!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's right- with an overnight Miami.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir narrowly made standby...lots of snags this trip!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":". @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http:\/\/t.co\/Sg7IQqFVsO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir That guy was the flight attendant on my last flight?? he was hilarious! ?\u0098\u00ba","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w\/NO further update from the pilot. what gives???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why did you just Cancelled Flight flight 670 last minute?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Dad on Segway is the best part of this whole infographic!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Here is the photo ;) http:\/\/t.co\/VMqUURZUpW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation  \n\nNj ??\u0088\u00ef?\u008fTampa \n\n??\u0094\u00b5??\u0094\u00b5??\u0094\u00b5","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http:\/\/t.co\/l7hSnLgie2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways link didn't work via Mobil.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue follow for DM please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b\/f call disconnected.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united iCloud it is not there yet -- PLEASE HELP 917 703 1472","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks JB!! This is why I ???? you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways This is the last time I use your airline. I promise that!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when will you be accepting reservations past August 7?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue this is enough for me to stop flying JetBlue.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is a joke. Stop losing my luggage!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http:\/\/t.co\/pKy7ZhnNRH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your IVR hung up on me because of high call volume? I need help. Call me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 4467 and 152 on 2\/25 and 503 and 25 on 2\/26th.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any deals to orlando in April\/may??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need your help but no one will pick up the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Number or email? That's the purpose of sending you a tweet? @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA\/#BA. @AmericanAir @British_Airways","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united counter agents at RDU deserve a medal. #thankyou","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica add DTW and I'm sold!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this means within one week i will have filed 2 compensation complaints to your website","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica do you miss me? Don't worry we'll be together very soon.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am a UK citizen. Is there a UK number I could try?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Can someone contact me about my awful experience with american airlines this weekend","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways doesn't want me to get home","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ...and how does one obtain this companion pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My favorite way to travel! Thank you! http:\/\/t.co\/vGN2X1ckg0","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on the DL, send Ethan some new pants and some \"white revive\" laundry tabs. He's a great guy, good crew, he's just, err, single.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the update","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Who can I contact about requesting a charity donation? #ThankYou","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your \"complimentary\" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir but when do I get my gin & tonic !?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sign me up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you! You will see me :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir keep trying to call to change reservation and you keep hanging up on me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http:\/\/t.co\/vn3JJIa53O","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Trying to add my dog on the flight but can't get through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how does it get Cancelled Flightled 10 hours before take off?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do you promise to not unfollow me? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united in Bogota with no wallet is no fun. :-(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear \"the only inconvience is missing your flight\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yup 33036 feet. But no selfie.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am going to a service desk now to see what the options are.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awesome! #bestairlineever","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're the reason this whole travel experience has been a nightmare","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why is it from June 1 thru December 31 there are no bus\/first milesaaver awards available from cun to nyc? #Explain #whyfly","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STOP THIS ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Ac6zwmuOOn??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you have a culture issue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I trust you enough to put my coat in my checked bag!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lord...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance you could look into my problem from earlier?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i have items of sentimental value that I'm heartbroken are missing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways by far the worst airline in history. I'll never ever fly your garbage again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http:\/\/t.co\/lyoocx5mSH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hopefully They will give me a feedback, bafore my flight...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are supposed to be in the business of belong customers; not humiliating them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1 1\/2 hours on hold to customer service without anyone answering is more than ridiculous!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can't view seat selection\/change seat for flight tomorrow. Can you look into this?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's ok...I forgive you guys.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united clicked \"upgrade now\" and it didn't upgrade. What gives? http:\/\/t.co\/N7oSjz8a59","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica no A's channel this year?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 2302 from JFK to BUF.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have since dropped to 2 layovers but still not acceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can't DM you because you don't follow me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400\/ticket or Travelocity (2of2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold  for 2 1\/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united There is only one club at LAX  - in terminal 7 across from gate 71","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue extra-speed line closed in Tampa. What gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @beantownmatty Sounds like a date!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http:\/\/t.co\/X1EqYAHfvZ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.\n#Pleasehurryup #answerphone #reschedulemyflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sorry! Thought I did. It's done now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http:\/\/t.co\/C8mqEzXVdH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"\"LOL you guys are so on it\" - me, had this been 4 months ago...?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/LYcARlTFHl??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for offering this service, guys! http:\/\/t.co\/xDjzkC34GB","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like to know what is the easiest way to get a refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't wait to hear back from you regarding the internship opportunity! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would appreciate that.  Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue its always a pleasure ?\u0098\u00ba\u00ef\u00b8?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how we looking? We going to be able to get out on time? #flight353","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of \"pilots haven't arrived yet\" announcements.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its available online I just can't figure out how to do it to guarantee same flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Is it insulting that @USAirways @AmericanAir offer a \"non required $50 voucher as a goodwill offering..At least my bag can fly round trip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  No first class passenger should have to pay for inflight wifi.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways okay, great. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and have empty \"help\" desks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your 1800 kept hanging up on me and made me miss a second flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http:\/\/t.co\/hFjYN2vtVj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : Maybe You Should Drive #usairwaysfail","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir customer service (if you can call it that) refunded my money","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is the greatest airline ever ???\u0095\u00e2?\u0088\u00ef?\u008f\u00f0?\u0092\u00ba #TrueBluePoints #jetbluemember","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http:\/\/t.co\/gn30p75KqB","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair anxious to see how you all care for customers you?\u0099ve inconvenienced #Cancelled Flightledflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi have a question re future Flight Booking Problems. DUB-JAC 29\/9 JAC-LAX 8\/10 LAX-DUB 13\/10. I'm *G. What is checked bag allowance for JAC-LAX?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that's not a answer!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my family and I are excited to see you too???\u008a\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways should give me free baggage for this mess","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yep it's for tomorrow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/7iM9rHIvyR?? Plz stop","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http:\/\/t.co\/Pd3nbAAkxH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 24 hours on the AirPort","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue here you go... Your napkins pretty much say it all! http:\/\/t.co\/OxY1Jnpjm3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http:\/\/t.co\/Enh1keUUTd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys rule. I will DM you. <3 Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united found the flight on @airfarewatchdog","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just sent you a DM with the details.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It was quite enjoyable. ???? \n\nExcept now he's stuck on the runway in Houston. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united & on top of no free tv on the int?\u0099l leg, now I?\u0099m sitting on the Tarmac in Houston, 70 min past departure w\/ another hr plus to go","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you DM please in regards to update on lost bag please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http:\/\/t.co\/U5HXri6Crx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue messaged you, thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ... I want my bag off flight 1142, what do I do now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did. they told us the wrong carousel number.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I wanna be ride United airline! I love airplane","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hilarious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir \"ma'am the doors close 10 mins prior to departure\" \"but I was here 20 mins before?!?\" laughter from the 2 agents","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir basically u right now http:\/\/t.co\/IN24Bpb7dw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the upgrade????!! so far so good. #KeepItUp http:\/\/t.co\/BKmfeY7QOL","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the vague canned response that doesn't address the issue!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please reply to my DM ?\u0099\u00a5\u00ef\u00b8?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/HovuAIsG16?? WTF ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair. So important to accept others for who they are. #SWADiversity","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United I have no way of making phones calls... Need to handle via Twitter\/email\/web. Thank you!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for the quick response but I cannot dm you until you follow me as well","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thats weak. See ya ????\nHey @VirginAmerica !!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have been patient.. especially the first time. i will never fly with you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue loving the free #wifi and #legroom ??\u0088\u00ef?? #SeattleBound","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http:\/\/t.co\/nYVV1X3d67","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for \"weather\" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir does that mean my ktn is not in my reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Lv9HwQDK9A??\n\nCan't fly you anymore, we had a good run ??\u008c\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is flight 2413 to LA delayed?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wanting a \u00e2\u00ad\u0090\u00ef?? for the ??\u0088\u00ef?? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir With snow\/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica that doesn't look to fat to me! It looks yummy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just curious, when are you going to to finally learn #customerservice ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I mean is there a real live person somewhere I can go and speak to at Newark post security?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all good man it isn't your fault that plane is having maintenance issues","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I change flights . 3 hours is crazy please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica brought it all the way across the country today I see http:\/\/t.co\/TKaUyGcPmS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"More like BaeJet Airways, amirite?\n\n?\u009c@JetBlue: @terrybrokebad Right back at ya!??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http:\/\/t.co\/Dw5nf0ibtr","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united It's worth saying that, if you litter in Singapore, you get caned. \"But there are rules\" says @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still ignoring my question. #USAirways consistently providing poor customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica i would like help with some flights please.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! ???\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks. They did not charge anything in the end so all is good.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - just passed the 3 hour mark #onholdwith you for THIS call.  Gave up after 2.5 this morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http:\/\/t.co\/2nY5TuXFqf","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http:\/\/t.co\/MBcEhCSZX3 @CaribbeJan @islandexpert http:\/\/t.co\/2Zm4jkAlZl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Your website is down and I'm trying to check in!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When will the flight resume? I don's see it in the open schedule. :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http:\/\/t.co\/vvzkSMFKVw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @jokerunning this happened to me too!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir especially if it's your mom! #IChangedYourDiaper","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's why I love JetBlue! #truebluemember4life","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible \"policies\".  I need a phone number and a resolution.  Now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!???\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Filled out at the airport as part of a long day made longer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Home is Calgary can you get us there without the added expense of accommodations and meals.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Looking forward to some friends and family time in Arizona.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have sent you a DM with the details. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0092\u00af??\u0092\u00af??\u0092\u00af RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/SrM13qbRZD","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have the emails that they are on their way","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Exicted to be flying with y'all soon !!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you make sure I?\u0099m on the upgrade list for 2\/23 EWR-PDX using my GPU priority? Got a weird email about it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did DM the details but still no response. I have to book today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways surprisingly quick response time by you and them. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If this is customer service, then please call me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways use the app you say?? http:\/\/t.co\/WnY9TzsR8N","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks. Line moved quick. Already done.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue *cough* #awkward!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok. Pilots are looking for agents  - they jumped out \/ FLT 5350 #DFW \/ this is crazy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this is lovely!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for getting back to me. But I will find other airlines in the future.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You please do not burn my dreams !!!  #burningman tickets sales today.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why does the customer service have rather inconsistent information","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for letting us know. Hoping for no more delays!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I DM'd you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just got my lost Kindle in the mail! Thanks again.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w\/o $400 charge. US Mail takes priority over customers. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank You! CC: @packermama1","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stay more than 24h traveling ans sleeping on the airports floor","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir that's why I fly y'all, that personalized service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w\/ dpt gate change. Then 9:04 dpt for 7:40 flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http:\/\/t.co\/4kLfywwMq1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do you hate your passengers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Or...\n\n....how about a 1way LAX-NYC(area) under 190?! Is this possible ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows \"On Time\" not \"In Flight\". Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you DM me please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has some of the best airfare prices! Gotta LUV them :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways grades for this trip:\n\nFlight timeliness: ???\u008e\u00e2?\u0088\u00ef??\nCancelled Flightations: ???\u008e\u00f0?\u0098\u00ac\nCustomer Service: ???\u008e\u00f0?\u0098\u00a1\nFlight attendants: ???\u008a\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight delayed...again...every time. \"Maintenance issues\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are pets allowed in first class?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ???? in my hotel now. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how come I have no baggage updates.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http:\/\/t.co\/Upaz1eF3Dl","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I guess that's too much ask, huh?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 100. % failure in 2015 #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy\/paste. You can do better.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for fixing my 5 hour delay.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like to know what's going on before his current flight lands.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will do. Hoping for a voucher for a future flight #Optimistic","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir By \"answering as fast as they can\", you mean hanging up on every call?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ...have you seen Blue? Go look it up :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http:\/\/t.co\/y3SAHVX3Zk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to \"weather\", while other flights were still landing at DFW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any word when the customer relations department will open back up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http:\/\/t.co\/vC6Keulg2J","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sister & BIL stuck in Detroit desperately need to be in Florida flying w\/ @USAirways is there anything you can do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United an idea: monitor mileage members travel patterns enough to know when they change jobs\/lose status...and make the transition easier.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not patient - originally 11:51 and now 4:41.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where did my travel bank credit go?  I can't call you right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 3hr30min right now...  any end in sight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united $55 cab ride to dfw from love got me my bag. Reimburse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss holy fuckinf shit","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any chance you will by this summer?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So no idea? Thanks...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flights & \"customer relations\" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http:\/\/t.co\/aypyaDUY6a","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@scm1133 @USAirways we hate delays!! have you tried any of these?! http:\/\/t.co\/7STktJXAN1 (although we're not sure what a timbit is...)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hubby made it by the skin of his teeth!   :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united even though technically after I land I will be silver?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United?? has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir extra night we have to stay in San Juan now. How can I check on that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http:\/\/t.co\/atwyiFh6Zy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I made it- thx.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight!  #impressed","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  my fly is 1579  if do you have some news","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 6 hours, no agent. Should I keep waiting?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united JP - DM message who? Can't get a DM through to @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http:\/\/t.co\/KEK5pDMGiF","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for the robotic and non helpful assistance.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http:\/\/t.co\/a3YCFlaLxV","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue everyone is overreacting. Keep up your swag!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica would love to do more for virgin just like I do for @GoPro","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it is cool. Your customer told me they didn't care either. It is expected","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO battles to please Wall St and flyers - from @NZherald http:\/\/t.co\/Q4Amiw7FSw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome. Thanks! You guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http:\/\/t.co\/6MBK79mdnW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks so much , my passport was recovered","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened \"do you want to get to SF today\" #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tried again. Lovely customer service. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no. Please stop.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I get some help changing a ticket.  40 minutes on hold and counting....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight # 317","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \"overweight\" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http:\/\/t.co\/auGJsCmoLu","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this has been the worst trip with little to no customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \nGood news, we got fixed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where is the \"award winning service\"?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sitting here in PHL with all of your rude Customer Service Agents!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When it's 30 mins past scheduled time w\/ no departure in sight a flight no longer qualifies as \"on time\" #updateyourwebsite #489","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue keeps getting better. No water on the plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Customer service is dead. Last wk, flts delayed\/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed\/Cancelled Flighted.  No meal voucher?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sat at airport for 5 hrs still sitting at gate..  Sigh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http:\/\/t.co\/cEHrOeurC5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 5 hour cross country morning flight and you have no food? #BadService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #555PHLtoSLC this is happening now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for taking good care of people with ALS! http:\/\/t.co\/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has the best customer service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways us2118\nMy wife in Boston says no snow right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did DM the details back on 02\/14 when this started with phone number to reach me no reply either online or by phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united GRK13575M is the file reference","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/knUVuOVhub","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your wifi is a lie and i hate you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Super Spring Tides and ?\u009cTide of The Century?? Drawing tourists to French and U.K coasts:\nhttp:\/\/t.co\/gXdqORtsS0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said \"we are waiting for the mechanics to finish lunch\"!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so for an extra luggage, it cost $75????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well I thought they had hours ago but just found out that no I do not have a seat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thx for update","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue perfect! Probably need some coffee to stay awake during the night ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you suck and you ruined my day. And my vacation isn't even until June.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Nice try.  Doesn't apply to Philly.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine \ngreat news.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/RPdBpX3wNd #CheapFlights #FareCompare","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy\/fees on changing Re Flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ??\u00ef\u00b8?& races in Daytona","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United also ran out of water and refused service #costumerservice #legit #jk","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue deal!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir followed!  Sure hope you can help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for >1:34. http:\/\/t.co\/PgwUkrpMOx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent you a dm hours ago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You sent me a cheque today which can?\u0099t be paid into a UK bank account. VERY annoying!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir guarantee no retribution? If so, I'd be glad to share.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed \/ Cancelled Flightled \/ etc!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4595. We are now going back to the gate b\/c of something overheating after sitting out here for 3+ hours.Love United but this stinks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica is the website down?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!\n\nhttp:\/\/t.co\/wDyEkVB1Ze","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http:\/\/t.co\/LM3opxkxch","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and when will one of these agents be available to speak?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not booked on a 1:30 return flight..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http:\/\/t.co\/B2Xi4YG5T8 #CheapFlights #FareCompare","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I don't know what DM the confirmation number means.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So disappointed in the service and the level of staff communication. Such a bummer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love them! Always get the best deals!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue he just went above and beyond to be helpful","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http:\/\/t.co\/F6COpX1Fvj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been good 15yr \"friendly skies\" relationship. 2day agent told me I'm \"only Canadian\" and thus not good enough for military preboard","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"http:\/\/t.co\/EIw2sYb8Fu roberts&s=1 @AmericanAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica luggage was severely dented\/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the upgrade- please try to get my company to approve more business class travel.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/g12sn5qsqZ??- no... Yall better than this","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just think it's weird to have mileage as 666","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United \"Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir horrible flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http:\/\/t.co\/Zira2z3UDc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w\/o clothes? #Yousuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united where's my damn bag??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http:\/\/t.co\/dXuX6DBfd3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help\/info?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways do you have an email??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just saying the truth. You don't even an email! #2015","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir YES please....How do we get that companion pass?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DONE!! thank you so much!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir..still here. feet are freezing b\/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for \"rampers\" #AA4285","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you guys lost my luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue who do you think is gonna win Mayweather or Pacquiao?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks so much!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways must be nice to take your customer service phone off the hook! #fendforyourself","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted\/rescheduled. Any updates??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http:\/\/t.co\/RvCDA2nnme","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: \"Rather make a complaint or your flight?\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united   Pushing 2 hours on hold. Priceless. http:\/\/t.co\/thS10LDY2a","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I appreciate the immediate offer, but suspect it is more long-term issue\/not simple fix. Also, ski\/bootbag policy is awkward at best","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Strike Three!!! You guys suck!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http:\/\/t.co\/m7MMq2f5FA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica mood lighting on point???? Reclining my seat, kickin up my feet??\u0092\u00a4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir aa223 being ignored","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  @SouthwestAir  ?? Y'all will like this one. http:\/\/t.co\/hF8aJZ4ffl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft\/runways working out of DFW today\/tomorrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can't even get on hold to wait to speak to someone-awesome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https:\/\/t.co\/kdHRUF54sW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks I just sent a DM with this info.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? the service just hasn't been great.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. Been trying for two days to set this up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please consider letting flyers with no overhead bin items board\/deplane first (after first class). Make sense?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 16 days for one flight and 8 for the other (roundtrip).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 2 is 2:30 hrs delayed so far b\/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 35. I'm on my way.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http:\/\/t.co\/dORuxBqla1","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will do. I appreciate the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never flying with you guys ever again. The customer service is piss poor at best.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica fav airline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @manuel_c \"here for you\" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points\/mileage to my account!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@VirginAmerica: Book out of town with fares from $59\/way (+restr). http:\/\/t.co\/xRdTOV7nl8 http:\/\/t.co\/4Y78byAckc?? @JenniferDawnPro","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lax29108m make it happen please else on a cruise with no luggage tomorrow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customers ???. Customer service ??? http:\/\/t.co\/qP6Aw3nLIP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways me too. Me too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  please start flying to Guyana soon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http:\/\/t.co\/EwwGi97gdx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways them and @AmericanAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Tell me the secrets to flying high #RedCarpet","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica please add more frequency to PDX Portland","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http:\/\/t.co\/1AAVvoREpH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united what link? Those are all the email offers u sent me in a year to buy\/transfer miles.The last 1 just expired http:\/\/t.co\/ZZPs5ywVE2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no they did not want to deliver at my house. Had to go to sombrons else house","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure\" - no shit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  DREAM http:\/\/t.co\/oA2dRfAoQ2 http:\/\/t.co\/lWWdAc2kHx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think\/do now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :\/ Possible to get a refund? Conf #8X7XVM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how do I get my account number if your website says email is unavailable?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir redirect my flight without telling me, service is abysmal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue u suck Big Donkey Balls!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: Looking for a reason to travel? #quote http:\/\/t.co\/GGuIg3t28z??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM ed u the request num","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 65 delayed over 4 hours on 2\/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http:\/\/t.co\/X4rsvAGIjN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica and it's a really big bad thing about it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I will. I love flying with you all. Great service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am on 1528 and my connecting flight is 909","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how comes no one has answered my calls or emails?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http:\/\/t.co\/sbEhi46bMk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir who should I contact about a missing Rapid Rewards credit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too ??????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http:\/\/t.co\/CSddCCMvbD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your wifi is angering me with its slowness","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir y'all the real MVP with these prices...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united IT-problems with the link? #3thparty","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no standby line update online or on app either is troubling","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2\/23.  Horrible attitudes toward helping customers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain\/sleet on ride home.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great. I just called your fucking phone number and she hung up on me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stuck in YYZ because staff took a break? Not happy 1K....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I guess you have to \"follow\" me in order for me to send you a DM.. I tried and it won't send.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and the 20min line I stood in to drop my bag off?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Man of steel flies to more cities though...and with more frequency too.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http:\/\/t.co\/QKquRagGoO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir a nice trip back home after a looong vaca ???\u008a\u00f0?\u008c\u00b4 http:\/\/t.co\/9TRvfnCedL","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tried a different flight IAH-MNL 4\/1\/15-4\/17\/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United What's your phone number? Customer service question.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united message sent. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how about starting without the robotic response?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 618 was flight out of Houston","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways would it kill you to not let 3,000 miles expire","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Thanks for the help. Cheers","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united (1\/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Dmed you. Thank you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http:\/\/t.co\/DH2rfUIJYP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you \"hope\" they can find another flight. That's very considerate of you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica still waiting to see  @Starryeyes_Dev_  ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways very embarrassing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united volumes, profit up http:\/\/t.co\/pKfI9bTtzf #aviation #aircargo http:\/\/t.co\/BBj6kMTYUl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN?? I was finally able to secure my seat. Thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways really need help asap, so please make it quick. Thx.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/b5ttno68xu?? I just ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no u don't","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any idea what's up with flight AA3181?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https:\/\/t.co\/nTGl2WnQVM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss AHHHH YES LAUREN","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks -- we filled it out. How's our luck with this? Is it common?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes! I'll be sending an email to customer service today.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You failed. That's the answer. Please don't justify otherwise.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flt 4567 has had two more updates in the last 3 minutes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How will I change it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying \"we don't do that\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst. Nonrefundable First class tickets? Oh because when you select Global\/FC their system auto selects economy w\/upgrade.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yep, they moved me to 16A as they showed me flying \"standby\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any idea when the flight will actually take off?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yeah I'm aware of that. Hence my original msg to you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yall tried it. \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/62GoDFaKNB??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport you 2 together are the best part of flying!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what happened to flight status map? It was so cool..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how long is that flight? http:\/\/t.co\/bCwckWtnlE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir luv my companion pass!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http:\/\/t.co\/63zaQ2lt8f","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you finally got our bag. Customer services reps were wonderful.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for refunding me on my baggage ! really appreciate it","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no your not!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled\/delayed flight.  #unacceptable #ORD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir always when I fly SW. #loyalRRmember","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi guys.I have 2\/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider F\u00c3\u00aa-route as I have connect?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you respond to my DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I unfortunately didn't get her name :( she was not nice!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  A true #AmericanView ...The National Mall http:\/\/t.co\/N7ExdbcRHg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \/ @AmericanAir are incompetent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica Looks like a broken link for your assets https:\/\/t.co\/OArDjjGrrD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir boarding in 2mins YAY!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Y do U not reply to customer refund forms??????????? #unitedairlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways & @AmericanAir planes in #grandcayman http:\/\/t.co\/GX7QbtckBr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hire more customer service agents. And hour and a half is too long to hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir boarding passes now compatible with #iPhone #Passbook \nhttp:\/\/t.co\/1ESmMnIZEk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes there is when you keep getting the same robotic answer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue App still saying I can't DM you...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you know it!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http:\/\/t.co\/DNMsblzumr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22?  Mass confusion here.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I cri","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No thanks.  Took care of it when I called","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http:\/\/t.co\/ATfRKp6goY","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Indeed. It was not ????.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Rats, that's a bummer!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 hours?! And just got disconnected.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what is the problem with your flights to ny today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir would it be possible to change my flight on your website? Many thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks, me too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Like http:\/\/t.co\/VPqEm31XUQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united & I've been hung up on twice by your staff. So upset right now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why won't you let me leave Newark!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I get that. But doing it by giving inaccurate\/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/wGYzTnjCXm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no they offered the flight (4\/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying \"what's the hury,  the plane is not leaving","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue a little vino wouldn't hurt ??\u008d\u00b7","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks again for your concern. I will contact customer care upon our return from Australia.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I have 3 times and no one has been able to help me out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is \"No\". :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On flight 1220 right now...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights\/delays.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http:\/\/t.co\/XFWXsRwkHa","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you. But I don?\u0099t understand. What will you do with my feedback?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's wrong with the plane? Flt 581","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do get priority seating after you already paid for the flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir bought a ticket on @SouthwestAir. After two days, your \"team\" couldn't share the data needed to get me to my next meeting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair One question.. my wife didn't get the bonus. Should I call about it today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir\n Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair why am I not being given a callback option??! Why has this service been turned off?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - http:\/\/t.co\/uy28D1UEgX http:\/\/t.co\/vJFV7KSGcQ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1\/2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I can go.  I want to badly!!!!   I don't know how to DM.  Can I e-mail you?   Help!!!  wmn4life@hotmail.com","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your app sucks balls compared to @AmericanAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Site down? #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http:\/\/t.co\/ZoFWLdQXbe","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Amazing view on the approach to LAX tonight. http:\/\/t.co\/a68d5fULmH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so you don't have a pilot now for #clt ??? #ord for at least another hour. Why on earth would you board the plane? Makes no sense!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no her lunch was over by the time she got her call answered","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I'm #elevategold for a good reason: you rock!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways.  I ASKED and was told, \"NO.\" #thenewamerican","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  would love to go to Hawaii to visit pearl harbor.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you. I will address it with them","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united fuck you for not caring ??\u0098\u00a2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your phone service sucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http:\/\/t.co\/HQHdAD7fvK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if you lost my belongings then BE HONEST!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir check your dm pls","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united delayed going home AGAIN. Getting really tired of delays.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ...would be on the next flight to Hayden\/steamboat","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir El Paso deals....May?\u009d\u00a4?\u009d\u00a4?\u009d\u00a4???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways get ur act together, start treating ur passengers w\/ kinder, have more sanitized planes. Take a page from @Delta perhaps.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn?\u0099t call back. #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways would it kill you to let me know how many minutes I might be on hold?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Batting 1.000! Four flights in a month, all four delayed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how's us 1797 looking today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude ??\u0098\u00a1??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone\/inperson?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks! Everything a-ok now.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  RES # 0167560070877     Fsqthg   Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love how \"friendly\" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http:\/\/t.co\/Bd5tvr3Gcy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united are you trying to break a world record for most delayed flights in a year?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another \"go-to\" airliner","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please please please answer the phone. . .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https:\/\/t.co\/5ON3KlzVMT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need HELP!  I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no I will be calling corporate!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @mllovelace The baggage fee is waived for Premier members. Please see http:\/\/t.co\/u6Duw27mDE. ^JP?? what's the point of membership?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What delivery service do you use? I'd like to call them myself.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome - thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http:\/\/t.co\/2qJbCv5jzq\" #southwestairlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I DM'd you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http:\/\/t.co\/P8xFhq4kps","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi guys checking in US\/AA 639 JFK PHX and renewed Admirals Club today.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will you hold #475 today for connecting passengers coming from delayed flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY?? another empty offer for help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you very very much!! ???\u0099\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http:\/\/t.co\/gVgKHbx1RB","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks JT","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX>JFK tomorrow. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for responding rather quickly btw","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http:\/\/t.co\/AsYqE1tDjp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ya but u weren't sitting on the plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w\/ the rude rep, the 24 hour window has closed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/iQnVyFPg4P","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just sent it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I haven't booked yet, I'm asking before I book","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S\/by 2 BWI or PHL today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now you have over 50 people in line. This is stupid!!! What the heck!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i tried all day. Have been disconnected due to \"heavy call volume.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  #UnitedAirlines  how long will1531 be delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \nHello...My baggage has been lost in another city. Can anyone help me with this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it is really embarrassing when asking for complimentary drink\/snack detailed here: https:\/\/t.co\/9zA6xb1h89 & being argued with.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that would be great","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 132 characters does not cover my reasons I'm afraid","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my email is my twitter handle followed by gmail ?\u0098\u00ba???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How do I get a receipt for a change fee when I originally booked with miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue to End Partnership with American Express - http:\/\/t.co\/WhuFmI2Ytd http:\/\/t.co\/fbTEMFwRsP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #tbt every day.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I get your service desk # at IAD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w\/out our permission??! #PH6RPS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys are killing me. http:\/\/t.co\/22iPGeIcSm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so whats the hold up on flight 4302?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \nHow do I get a companion pass??? Thanks,  Lin S","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's 9:56, and the desk attendant stated we would \"sit awhile\" until given the all clear. Lack of communication seems to the norm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways @AmericanAir LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http:\/\/t.co\/h44uJ63CJG","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/WBMHRl3bvl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok, thanks you! Have a great night AA team!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lmfao, i love it","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any chance of a travel advisory or DCA this weekend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @barrettkarabis what a joke you can mail\nThe receipt !! Yet. We can't mail\nThem\nA payment and fly before hand right","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir beautiful day in Seattle! http:\/\/t.co\/iqu0PPVq2S","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united cleaning a regional jet takes an hour?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it just goes round & round, it's be going on for weeks,","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united online inchecking able in the Netherlands (ams)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united follow back and I'll give you the details.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about a drink voucher for the next flight?? #winkwink","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united understanding the situation we waited and it was opened until 10:30pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and then wanted to change it to BA for Avios.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please expedite missing bag claim #3526665682. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2\/22.  Stay tuned for blog article from http:\/\/t.co\/VdFdODqVGx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 4285. Apparently we?\u0099re told, staff on the ground keep promising to come and they don?\u0099t.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked??? -got call back after 10 hours. Bad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i now see it's 72 hours. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is there lack of communication\/competition between the American and the Air by any chance?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Sure.  Follow for a sec and I will.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What does DM the confirmation @ mean???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you phone customer service team is bad. Think it is time for me to consider switching airlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http:\/\/t.co\/dUhBJ41jHx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united missing my amazing us bank work conference, not ok.  What do I do now?????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8\" surfboard between JFK and BQN airports.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica any updates on flight 413 from Jfk > Lax","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sitting in the middle for the first time .. Hope it works out well","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you really need a better system for handling Cancelled Flightled flights http:\/\/t.co\/3uBCoAsyws","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #FAILINGYOURCUSTOMER ONE BY ONE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for taking care of that MR!! Happy customer.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways who do I contact about my awful experience I had 2\/15\/15 with @USAirways Flight 713 BUF-CLT?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - been on hold with reservations for over 30 min already! #worstairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you know I ?\u009d\u00a4\u00ef\u00b8\u008fyou but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue, your hold music sucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir got it.  Next time I will know about paying extra to make the A Line.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was denied getting on the plane w\/o getting the chance to prove it fits. I'm not a rookie. Read my bio.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ??\u0087\u00ba??\u0087\u00b8 @FreyaBevan_Fund ???? ??? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you very much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w\/ your customer serv failures","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why don't you fly to #nashville? :(","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http:\/\/t.co\/IpaamZT7Z2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https:\/\/t.co\/3QYEzHjGsb #brandmance","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http:\/\/t.co\/zSuZTNAIJq","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http:\/\/t.co\/0HXLNvZknP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir needs to offer a college student discount so i can fly home ??\u0098\u00ad??\u0098\u00ad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir booked our flights this morning. Can't wait to move about the country.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys are gay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir... I love you. Air travel doesn't get easier.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 768 SFO to BOS and no internet it is 2015 what gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united So far so good. Just stepped down in Denver. Next Stop Portland!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm 0\/3 for Flight Booking Problems without major problems. 0% isn't bad!???\u008e\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying?? http:\/\/t.co\/R9ZsVzuRLw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http:\/\/t.co\/h6cE3mWCqj","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what is going on with the flight 2417? It has been delay a lot .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have a couple questions for you, if you?\u0099re available for PM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25\/bag as a global service platinum mbr. Get ur shit together","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w\/ cust. service from 6-10pm EST...4 hours, no answer...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lovely new plane from LGA to ORD but no power outlets?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has the worst customer service on earth. Will never fly that airline again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the flight that I did not connect to was 1857.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ...really?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ice cream up front! Solid","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http:\/\/t.co\/grkBj7bxlk","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're terrible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i hate the internet lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me \"it's been a challenging\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for over an hour.....not cool, you guys.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways customer service at its finest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes, please #companionpass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still can't dm, it's LH7631 on 21\/2\/15","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways #usairways #unacceptable #holdtime REALLY?! http:\/\/t.co\/UPp41AbxrQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https:\/\/t.co\/AAY5avg99b ^LD?? WARM THANKS!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. Luckily I was there.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http:\/\/t.co\/D7pQOUAtdF","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@VirginAmerica does that mean you don't have a policy for destroyed luggage?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue is the website down? Can't print boarding pass","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir officially on hold for 2 hours!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united v upset with your disability  \"services\". When I told one of your employees I was carrying medical equipment she was very rude.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you too!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http:\/\/t.co\/7gB0hgW51t","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'd really like to get off of this plane now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why are there so many delays to north east cities?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How are you going to compensate all of whose days\/plans have been ruined because of the AA3490 delay\/pending Cancelled Flightlation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we will be at the airport first thing in the morning","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight number is 3M 50","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica Well, I didn't?\u00a6but NOW I DO! :-D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DM sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united + that's the gist of what the flight attendant told her.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. To Boston. I was going to Providence.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac.  Some water would be nice.  Where's your manners?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This link in your tweet goes to someone's internal email -> http:\/\/t.co\/ZksX79itdN...... Probably one of your 3rd party IT contracts","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Waiting on my flight right now, thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please keep Emily at you gso airport ticketing on staff she is amazing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ??\u008c\u00ef?\u008fout.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @iamtedking http:\/\/t.co\/UCZzP9YpHk click lounges tab. Need to be flying on supported S\/A airline","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your \"customer service\" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but seriously if my cats dead I'm going to be pissed\/very thankful because it is evil and wants my soul","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http:\/\/t.co\/QW2eBEEMVg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this customer service experience will be tweeted for quality assurance.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what does \"your reservation is 'out of sync.'\" mean? On hold w customer service 12 min and want an idea what is up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanView Sweet Home Chicago http:\/\/t.co\/J6icLV8DTs","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2\/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yo, you need a new website really badly. This day and age...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say \"huxleyesque.\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the dinner and called me \"hon\". Not the service I would expect from 1st class.  #disappointed","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yea get me to phoenix already. Delays all day with you people. It's bullshit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.\n#socialtantrum","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how can i get ahold of a reservations supervisor?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I don't want your sympathy I want someone to make an effort to find my bag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I (heart) my CP status. Sure would be nice to have though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Great, thanks. Followed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Southwest is definitely my favorite airline to fly! :D","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how else would I know it was denied?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All Flights lead to VEGAS BABY!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when are you guys flying it froward in the Bahamas.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue anything for you. #flyfi http:\/\/t.co\/8jceDiKY9U","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w\/o 8 customers that made final boarding call.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need you...to be a better airline. ^LOL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  ..off to vegas http:\/\/t.co\/AygAOeB6Uu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst customer service. ticket was 180 and fee is 200 it's \"not worth it\" for them accommodate me given circumstances in BOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Just followed you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no worries, I think it?\u0099s under control. (the emails are keeping me informed)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm so frustrated and nervous because of this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http:\/\/t.co\/8Hh0c63TIe","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err \"no segment in this\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir @USAirways Add insult to injury you guys \"misplaced\" my bag. \n\nCan't believe you have to pay money to be treated this poorly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue appreciate the response but already spoke to a MCO and their response was \"There is nothing we can do\" idk if that's what you mean","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is z and d code airfare refundable?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I used the \"call back\" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i think he actually did not like your screen  @campilley ???\u0083\u00f0??\u0083\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir These are some awesome photos. Thanks for sharing! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http:\/\/t.co\/07XhCacjax","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PDQuigley any progress? Good luck, Patrick!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just heard #Monterey airport was closed due to thick fog, any updates","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ticks me off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http:\/\/t.co\/aPY3zLSqUu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okay awesome! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so I still need to stay on hold? http:\/\/t.co\/04SDytT7zd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm over that honestly just would like to get going on the journey.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the one man in baggage office says \"I dunno\". HELP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry, I hate united. i won't get to see my family until Thursday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue doesn't help if I have to fly on specific days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please do! She went above and beyond what she had to do, she made us her number one priority!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had it until last night, but because \"severe weather\" I could make the needed changes and now fair goes up 150 each.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http:\/\/t.co\/Uq2ooPjPwg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair I sure do. I'm running version 3.10.0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways @usair   idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http:\/\/t.co\/j0mhMkDiVl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue \nBut if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Airlines is changing #mileageplus program March 1 http:\/\/t.co\/4ojE523PTw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)?? no... But why won't school be Cancelled Flighted? it's very cold out","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would love to Fort Lauderdale now that would cool.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)\n#wheelsup #JetBlueSoFly http:\/\/t.co\/9xkiy0Kq2j","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways strikes again--Late Flight crew #3\/4 for the trip and maintenance #2\/4.  Worth the extra $200\/trip for less hassle and fewer delays","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Repeating this is policy is basically repeating \"Fuck you\" to your customers. I'll be shopping for a new airline ASAP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Its not that I wasn't offered \"perks\" by @USAirways.  I ASKED and was told, \"NO.\" #thenewamerican","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways don't think you guys could mess things up any more.. Never flying with you again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I do not need an apology. I need you to fix it in a competent manner.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great flight! Great view! :-) http:\/\/t.co\/Yxn00pnOav","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when will you release flights for February 2016?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks... I finally got through this afternoon.  :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I only fly Jet Blue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Here is the photo ;) http:\/\/t.co\/VMqUURZUpW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http:\/\/t.co\/hPsiEaokwh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a\/c on as they fix a \"baggage error\" #sarcasm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was just calling the Global Services help desk so via phone.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unless it's on you guys, im good.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 20 minutes on hold waiting is ridiculous......","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just got mine..now where to go??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why lord why?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/nlzS1Ehnee??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Tell me that you're at least going to cover a room and get me out of here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http:\/\/t.co\/Vr9k180LaI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 353","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I sent email to customer.relations@aa.com. Will this work?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Frontier is currently offering their weather exceptions for this weekend. When is United?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united dang... I thought I was in a teleportation device! Ua514","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flights your flight then sends you an email saying \"think about your next flight...\" #customer #outrage http:\/\/t.co\/KkwiwI97A4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir okay just signed up!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir tried that and can't get through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pretty sure we didn't actually take off at 7:10 http:\/\/t.co\/vuxf4r4Unu","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no response to DM or email yet.  customer service?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http:\/\/t.co\/BTvpxTZJu0","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can u get me on flt #3768 instead of #2522 rt now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united OMG THANK U??\u0098\u00bb??\u0098\u00bb??\u0098\u00bb","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is anyone working today?? Anyone want to pick up a phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https:\/\/t.co\/X5JenA7NyE","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no fare giving out clues.  In route now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  hung up on now many times trying to cal 8004337300 crazy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir follows the Talent PM of #BDSM porn site http:\/\/t.co\/UQGW6qsFFU. New \"Economy Dungeon\" class coming? http:\/\/t.co\/pl9Sop5IHu","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The only thing you fella have done right today is get me to the pacific time zone.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for leaving my 74 y\/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please message me for assistance - can't get through to anyone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you follow me so I can send you the info?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tell me something I don't know...not #keepingit100 #weaktea","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica, you're doing a great job adding little luxuries\/aesthetics that improve the air travel experience. Thank you. Keep it up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine well deserved!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways But good luck getting there! Not cool.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 4\/9\/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered.  Awful service continues.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3198 to AEX. Is it still going?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sale please soon?? I need a tan","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @flightspots about time! #mobileboarding is a must!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \/I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.?? Always! I adore American Airlines!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the supervisor on situation- Stacey took all our details-no claim number given to us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir finally at final destination but not w\/o extra significant travel expenses & missed work. How can you resolve this experience?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the \"no charge\" part.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport Guys, let it go. http:\/\/t.co\/vOxcghciJi","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you guys have wifi on international flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http:\/\/t.co\/vHgkiTzSaw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Have a 6:05pm flight out of PHL Sat, 2\/21. Snow expected. Are we able to switch to an earlier flight without penalty?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when can we expect customer service in Dallas to be available","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United never heard of this? http:\/\/t.co\/QDebyaHqfM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stranded @Ernie_Vigil Phoenix w\/ broken foot.  Both my flights f'd, Sunday for \"sickcrew\".  Cancelled Flighted my mechanics flight today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When does PV get approved? I am ready to go!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 705. EWR to FLL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/vGqOihtRkH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks.....","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can i please have someone call me 781 879 4505","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united note: they are traveling w 2yr old. Unreal","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united For those playing along at home: http:\/\/t.co\/2b4bDTldX2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u0082\u00f0??\u0082\u00f0??? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBaONx9txD??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir from LGA to San Diego","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Can I put sun in my carry on? RT ?\u009c@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http:\/\/t.co\/e2AXlqzWvh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been trying for weeks no use","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok thank you for the quick response JetBlue still the best comp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir $192 rndtrp 4\/30-5\/5 \"@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you're the only airline that's not open sooner. It's not a confidence booster.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.\nDirect email?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will the Daytona 500 be available on free TV?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways http:\/\/t.co\/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @emxlyy \"The wheel was broken when we got it. We swear.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways follow\/dm please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w\/out WiFi...and pls no 'unwind' BS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w\/a temperature of about 5 degrees & w\/the windchill -8","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No, I do not. I was only given a Flight Booking Problems reference number.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http:\/\/t.co\/oFW4A8b5WS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Domestic.  To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding?  Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue delayed flight bummer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Im researching a flight & noticed a small issue w\/class of service between your site & other sites. Could Reservations help me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728\/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @MelanieSpring We'll see what we can do. ^KN?? We are running! Most of this plane is running. Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do miles earned with Explorer card count toward lifetime miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @roxydigital HAHA. you didn?\u0099t disappoint. Well done. #JVMChat","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why aren't you updating flight status\/delays?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue don't worry, I'm gonna share with my row! ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey, I missed my outbound flight - can I still use my return ticket?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but at least your automated message gives me info about your merger w\/ @USAirways. Another airline I know to avoid.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 211\/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/FFc13zYGJS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http:\/\/t.co\/lZFGUTxIYN","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not anymore.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so I can make a reservation","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2\/2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https:\/\/t.co\/mWpG7grEZP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can y'all develop Ding for a chrome\/Firefox browser extension? That would be swell","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I tried again with your in-flight wifi #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so how about some help with suggested time I could call to avoid such long wait time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but question :  if the downgrade include losing first class do you get money back ? http:\/\/t.co\/LfT7QD23Sy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir im still on hold...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when a 2 hour flight turns into a 3:30 ordeal...sigh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no not yet. Waiting to be connected to an agent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That's correct?\u0094I've spent hours trying to book online only to receive an error when clicking final purchase button. (1\/2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please stop asking me each week to place my bag in the size check #ITFITS http:\/\/t.co\/AUrn07pWD4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's brilliant Thankyou so much. Is it classed as part of carryon?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways new F\/As from DFW to CLT this morning did a great job. Well Done!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  when is the next flight with free cocktails ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http:\/\/t.co\/fd4SnvKIeM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please get me off this plane #UA57","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do new flights come out at midnight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http:\/\/t.co\/eQqi1nfSZh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united next day","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now I have to wait \"more than 60 minutes\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, that would be awesome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Yes. Works in Firefox. \n\nCan do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the complimentary upgrade to first.  You are the best!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/oAJ5mnuchA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can u better define the \"plus one smaller type\" item on carry on requirements?.. small backpacks?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, we've been waiting for over an hour for our luggage- what gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  eventually.  You should approach bags like @AlaskaAir  they get it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I hope you have a solution or insurance to cover this issue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Ok and in Dominican Republic what numbers?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir think you have great people working for you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways in a few weeks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I know where that is! Alas I live far, far away now. #Books","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United says we had a weather delay in #YXE this morning. The \"weather\" didn't affect any other airline. #UA6136 http:\/\/t.co\/4JdvK8tCqx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Always enjoy my time. Now on the plane to DFW!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue who is he I must send a note!!! Too good for words!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was never given one","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I hope you lose the next govt contract","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Umm, can you define 'extra time'?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways trying to use chairman upgrade cert for flt 740 on 2\/26\/14 but being told not an option with 10 open seats? How? Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Every time I try, the line is disconnected b\/c the system says you have too many calls. Glad your screw up matters so much to you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why do your MDW gates have so many fewer seats than your planes?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost\/stolen. customer service ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can I get a follow? I fly with you for Christmas.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Making sure your flights aren't delayed due to poor maintenance would be a start.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united an efficient layout at kiosks\/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just did! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am in, let's do this!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am not digging the new mileage earning plan. I would earn about 1\/3 of the miles I do now. Any changes to the award ticket prices?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sure, just DM'ed you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http:\/\/t.co\/1TZZ0vbMbS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair cool shot of the moon and one of your fleet http:\/\/t.co\/kl9BAiMES6","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys are complete ass","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue haha no need to apologize ???? I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Oh well. I'll get to Cancun eventually.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Deborah helped me????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how long does it take to get a response from your customer service about a complaint done through email?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My wife has been on the phone several times for past 3 days, with no result.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #RedCarpet Southwest Companion Pass would be great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I have","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never let's me down, every. Single. Flight. Gets delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways at which point in told they have sold my voucher because I wasn't fast enough","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey there me again from yesterday im still on hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1469. Just landed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/NBZkhiZF3V","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http:\/\/t.co\/iWoiGRLHXb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight16?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An \"aw, let me help\" cld mk it btr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b\/c we are waiting on a new crew. Why the subterfuge","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When will email address\/username sign-on be available? It's been a while.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir tried online and told I must call b\/c of modifications to my reservation. Been on hold for almost 2 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http:\/\/t.co\/t3Gnk2N7LD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you advise on what's happening with departure delays from CLT?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yall still fly in the cold right?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I picked the nonstop flight bc I had things to get to. Should?\u0099ve taken diff route or airline I suppose!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cool. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : Premier provider of missed connections! #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways IT HAS BEEN FOUND THANK YOU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM the conf # to you - did you receive it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you for valuing my feedback. What will you do with it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir has grounded 2 flights b\/c of equipment problems & been rude to my wife, traveling alone w\/our 2 young kids.  never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles\/status, right? http:\/\/t.co\/H6HN33JJJE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  @DENAirport United 787 in snowy Denver. http:\/\/t.co\/w1AaKJumXA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways over the phone. I called the 6170 number and she picked up almost immediately.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any delays today @CAKairport to Orlando?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http:\/\/t.co\/p7skxZVe1A","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united literally sucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/3kVkd8yRxa?? + lol wow","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks.  Not tonight it would seem. http:\/\/t.co\/WNdcEO5QlK","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united happens every time in and out of Newark.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united screwing me over twice in one month. Learned my lesson. We are through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I think I have it selected already ?\u0098\u00ba\u00ef\u00b8?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united question - was given food vouchers but can't use on plane..how   come","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 8FKQW is the conf #. Thanks for the reply","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir :( Thanks for the opportunity...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBM6PAbORt?? <<Now THAT is fuckin funny. ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Keep it up :) @AmericanAir","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( \u00cd\u00a1\u00c2\u00b0 ?\u009c\u00ca? \u00cd\u00a1\u00c2\u00b0) God bless","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Charleston - from your app guys as of a few minutes ago!!! http:\/\/t.co\/sEUlpvfn95","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 ???\u009c\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just sent you a DM w\/ additonal info","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just did, thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad yall are really better then American Airlines though.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - Good to know that your phone customer service is still impaired due to \"bad weather\" that was over a week ago #jetblueanyone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Will flights be leaving Dallas for LA on February 24th?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http:\/\/t.co\/mRfBjtePef","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what terminal LHR for aa5\/BA1506? Doesn't say in boarding pass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for listening. Doesn't mean I don't appreciate you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that would have been nice earlier  today. Too Late Flight now. I hope.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/WEZUMDimYF","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir research buddy. Read my previous tweets and get some context.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flights still going to DAL?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay, thank you both.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir following!! My bad.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b\/f flight 695 was Cancelled Flightled. Still waiting for bags.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 15-hr flight w\/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I need to email customer service for help and a question, can you please provide the email address?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm home & only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Very good flight, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I love this graphic. http:\/\/t.co\/UT5GrRwAaA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. ???? why...so... few...direct...flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica - amazing customer  service, again! ???\u0095\u00f0??? RaeAnn in SF - she's the best! #customerservice #virginamerica #flying","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is the vinyl part of the prize too?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you @united for your prompt assistance.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 4 hour delay in ATL due to \"air traffic control\"....love missing an entire day of my vacation #unhappycustomer #mytimeismoney","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/uKM4e99Dz0?? lmaoooo ???\u0082\u00f0??\u0082\u00f0??\u0082\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica the manage itinerary section of your website seems to be broken for me https:\/\/t.co\/2pUJvCElNg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tremendous. What would you recommend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself\/others in rows behind him used w\/no issue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united cool, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir can someone help me with some travel issues today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can I request a ticket change through twitter ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STAHP!! ???\u0082\u00f0??\u0082\u00f0?\u0098\u00ad??\u0098\u00ad??\u0098\u00ad??\u0098\u00ad RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/BM2unRaOnI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Cc @DadBoner  #boldflavors ?\u009c@united: We?\u0099re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options\"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is there a phone number or email address to customer service?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united assistance with what, the attitude of your staff no matter which airport we are at?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did your super computer ??\u0092\u00a9 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue My mother had overheard a personnel ask the attendant if \"the passengers really knew what was going on\" and the attendant said no.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w\/3 cust. 10 waiting. Asked to speak w\/supervisor. Told 20 min. In a mtg!! What?!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w\/small children very inconvenient","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it doesn't allow me to hold. That's the problem.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir We've sent you more info via DM.  I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir best airline ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's with the layover in Canada from the UA125? Is that scheduled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2\/18.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you offer group pricing discounts by any chance?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is pri boarding for \"Active Military\" or only \"In Uniform?\" 90% can't travel in uniform for OPSEC reason, even on official travel","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united <<<<<<-------- do not reply to emails?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Customer Centricity is knowing people #ANAMarketers","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @americanair I feel sorry for AA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked \"Standby for 1st\" I was not put on the list?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Follow me pls?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes to three different checkers along the walk to the plane. Overkill","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, no. Re-booked with American and United said they'd transfer our bags to them.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no I asked. Either way it doesn't make the flight less delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and it still says it's on time on your website btw","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the refund request functionality on http:\/\/t.co\/5IMDckODfx is broken.i get a time out error.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is why I fly @SouthwestAir ... Never have any issues","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/D1eRGPdWsJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Give Cyndi & Troy each a gold star.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http:\/\/t.co\/1m36NTPTR8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is there wifi on he plain","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I respect the stress of a merger but one rep to reschedule\/replane 15 ppl who are already Late Flight? #youcandobetter","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways she just did but really how drunk does someone have to be before you stop serving them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the epic service on 863- always a pleasure- outstanding crew http:\/\/t.co\/trqlpeinzW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes slc on 4\/19","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http:\/\/t.co\/elhxUV0Uj1","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I?\u0099ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They couldn't get me first class on any of their flights so I just rebooked myself.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @Truthh4 they didn't give you the wifi password? Smh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SwagglikeBean take me here","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you still use DC9's?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue good luck. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http:\/\/t.co\/Ph8QJzaPKx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...??\u0088\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You're welcome.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/w8MTmSP2RY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you follow me so I can send the DM?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Just in case you needed confirmation that \"on fleek\" is dead & gone. RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/G4O6yX7TMJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1\/2 hours Late Flightr???!! #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways really, so what does that mean??? #usairwayssucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united look at this beauty ???? dc 10 united airlines ???? http:\/\/t.co\/MvYoizRPdE","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 37 minutes??????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3\/27-4\/2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am impressed with your super-fast reply to @CGJase","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No problem just follow me back so I can! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Guys, we've got to do something about the inability to check in online for international  flight that has... (1\/2)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I DM'd child's birthdate and full name.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @TSA JetBlue never disappoints !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ?\u0082\u00ac202.88 is the difference between the booked flights, do you want screen shots?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you, @AmericanAir! Much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am still waiting for that call back. Stranded and no one to talk to","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I've got a campus visit in an hour and I'm still wearing the same clothes...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wht n ???? experience w\/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1\/2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir very confusing to receive \"your trip is around the corner!\" email when I already Cancelled Flightled the flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you please post wait time-have been on hold for two hours","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1917. Still sitting here. Feels badly handled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http:\/\/t.co\/7t1rDRCRe6","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united...lies lies lies....still sitting at the gate, have not moved an inch http:\/\/t.co\/LulGnwEfFH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http:\/\/t.co\/2HXsDP0ha4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok, I have that, pretty sure I had it before too but will wait and see what happens....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you ???? standing in line now!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue im still waiting??? No answer!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld\/protection & they hang up the minute I answer on 1st ring?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue anything serious I should worry about?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http:\/\/t.co\/zIK2UoXGnW","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir just disappointed with the Flight Booking Problems process and add?\u0099l fees to sit together on a more crowded flight. Not impressed so far :-\/.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @NinaDavuluri ???\u0083cool","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sending now via dm","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"X__x RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/xxppZo88j1","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue When I checked yesterday it looked like it did. Did something change?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?\nI will call to confirm Monday for refund","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has failed me all day long, should I blame it on @AmericanAir ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That doesn?\u0099t make any sense. I?\u0099ve been 1K for over 5 years, and you?\u0099re making it harder to keep me loyal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/t2qBGAMfpc?? this happened","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the lack of help and the canned response from the 1K desk!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways btw, not upset at usaiways, promise.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are horrendous.  Pull your shit together","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf \"Breaking Barriers To a Clean Energy Future\"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @alan_bledsoe Thanks for your feedback, Alan.?? Thx, but  no help as I watch a flt Lve w\/open seats and I wait 3hrs for nxt flt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http:\/\/t.co\/mWBk68k0A3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why are you always so amazing! #jetblue #trueblue http:\/\/t.co\/iIMTJxcvLG","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is there  anyway to get rebook in help on twitter?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir safety back in Dallas!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir will one of you please answer the phone?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue     Is it only $50 for my 2nd bag?  1st bag too full..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How about free wifi when your flights delayed? Only 20 mins allowed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you ask a lot of customers who  you routinely screw over. You know that, right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @hanneslohmann cool","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http:\/\/t.co\/lFGR0Nifut","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united an update on flight 5979 would be great!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w\/nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir =UNAmerican Airlines just lies and poor customer services...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Yes to the iOS. I'm running iOS 8.1.3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir   Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http:\/\/t.co\/gXdqORtsS0","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2\/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue April 6th. Anything specific I should know for my first flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b\/c of wait times. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Just Cancelled Flight every flight I have why don't you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ok thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways NOW they're not even accepting calls AT ALL! Come on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if I could fly an md80\/dc10 I would be so happy I live that plane so much md80 is love md80 is life.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I sent you my conf number yesterday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I bring mini bottles of booze on to my flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yes but I will nvr fly w\/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united maybe one day you'll be the one quoted on http:\/\/t.co\/mJkpgVXmPC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Kewl. Will also let them know the overhead bin over my row was \"Inop\". I love a good abbreve.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so how do we get me a person?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @gg8929 Ladies and gents - United Airlines...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united splitting up my flights quadruples the price","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is really gonna hear my mouth about this bag situation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for the info! Have a good day.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent a DM re an existing reservation but no one has responded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united of course I did. The bag should be here by now :( #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http:\/\/t.co\/Q9bYn9pCTf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Received email w\/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1\/2 hrs for bags. Flight 699","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http:\/\/t.co\/214i0RTIH4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've never witnessed such covert tactics from an airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you Cancelled Flightled my flight without notification?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the best seats should be for paying customers and we should get to board first #badcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 50 minute wait...still at the gate with a broken jetway. Might miss connection","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I want to enter the family pooling contest, it says \"by 2\/19\" on the website, can I please enter still!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what about flight 1239?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we finally just arrive to Bogota, good but long flight!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http:\/\/t.co\/phI2IfNjIT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are flights from Pensacola fl delayed flight 3670","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united employees almost seem happy when delivery terrible customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was. But I have given up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Any EMS window seats on 1099 tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united where's the crew for ua748?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM sent. Thanks for the help!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways It's a debit card, but I am a Dividend member.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http:\/\/t.co\/qwFMoQ0dQl http:\/\/t.co\/kbb0B5FxMK #TheMenOfBusiness","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst service ever ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when are you starting routes to #Hawaii and #Canada?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http:\/\/t.co\/APtZpuROp4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi! I ?\u009d\u00a4\u00ef\u00b8? your company and fly all the time. I was wondering if you could please share this link & read! http:\/\/t.co\/lO6LghPcdU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes I did but no response.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir rocks! Open letter to flight attendant. http:\/\/t.co\/zFrOINPSzI  < my child was inspired.  Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are we good?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica missed my flight. How does standby work?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have a flight to Vegas coming up soon, but haven?\u0099t received any drink tickets Late Flightly. Can you help me out?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @BucketObolts Same","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2\/14\/15?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flights to Dfw Cancelled Flightled today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir About time...and just in time for my next flight Thursday.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir    How's life @ the NOC?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please be good to me this weekend!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http:\/\/t.co\/H952rDKTqy?? @asarco_ES_ar ? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http:\/\/t.co\/BaYePZkMiz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump\/high five at the end of the \"rock\" version)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir telling my Fam in Vegas now. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica yes, nearly every time I fly VX this ?\u009cear worm?? won?\u0099t go away :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http:\/\/t.co\/LHwFBKFynI","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yikes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for \"flying the friendly skies\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w\/ me Do I really have 2go back LAS airport 2 pick up when arrives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united https:\/\/t.co\/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @bwood we'd prefer everyone hear our complaints amount your airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this has been my WORST flying experience with you guys, you need to do better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 603 & 2705 DFW to PSP thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @taylormdowns We share that value in common. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways see? No response? Obviously you think this \"service\" is acceptable. #customerservicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So far so good! http:\/\/t.co\/16c9ex79Rk","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @courteroy LOLZ. \"On Fleek\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways did you know that suicide is the second leading cause of death among teens 10-24","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stranding a student trying to get to Birmingham in CLT overnight w\/o any help.  You can do better than that.  @av_duffy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will do. Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir okaaaaay UGH IM 8 MIN AWAY","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was credit from my last trip that never came in the mail!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it eventually arrived. just seemed really slow. :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No. It does. You could not be more wrong. http:\/\/t.co\/66NXZhBbMT","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Vindictive_tK Larry David works for southwest?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica all crap channels which is why I pay to watch UK tv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica momma I made it! ???\u0081\u00f0??\u0081\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1 refused boarding with Nexus. nexus confirmed she should not be refused","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"THE END: RT @USAirways: Reminder: From 2\/28, we?\u0099ll be tweeting from @AmericanAir. You should join us: http:\/\/t.co\/NBpCJCpEW9","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you please DM me? I have a question for you :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks to the whole team for an on-time flight despite inclement weather http:\/\/t.co\/eQePkkPSXM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Seat 14A, Flight UA895","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways using all of my monthly minute on hold with you assholes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a \"kid\" section (near the back) ;)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair is your companion pass broken today? \npurchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http:\/\/t.co\/tEFHpuWMdJ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united right... Are you guys charging for the air we breathe next?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your overall experience of flying is not friendly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if only you could control the weather in Las Vegas ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways epic fail @ CLT ystrdy w\/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united (2\/2) I have their name (boarding pass was in there, too).  I think they might really need this. Any ideas?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Will you be issuing an exception policy for Denver for this weekend?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http:\/\/t.co\/JhaU4K48yv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Freakin\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm amazed at the lack of communication with the passengers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir bag in possession but no clothes in bag??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir jal and cathay pacific so no, I can't do it online.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give me tickets to atlanta! I would do anything!  Anything ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united didn't realize my bag\/ contents were wet until I got to my hotel. Sent my suit\/shirts out to be dry cleaned. Mtgs start tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes yes yes,so glad to be headed home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united will I make it with the delay?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united bad customer service  to NYC a few weeks ago. Thinking of moving on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @dultch97 kid just wants fucking money #scumbag","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have fam thats supposed to fly 2\/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you have a waiver for NY weather today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Beatriz and Susan. Gate 4 MCO.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just tried to log in and was told e-mail log in not currently available","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nice to read it! Thank you very much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks so much!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica plz help me win my bid upgrade for my flight 2\/27 LAX--->SEA!!!  ??\u008d\u00b7???\u008d\u00f0?\u0092\u00ba??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will shall see in the next couple of minutes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why? ???? RT @JetBlue Our fleet's on fleek. http:\/\/t.co\/I7Ut2ZvHCO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir at 9:05am after the plane left: \"why were there no agents and why were the doors closed so early?\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united social media team is on point on #OscarNight :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - sitting in seat 10D on a flight back from Vegas to Chicago.  Someone left a folder that looks important in the seat pocket. (1\/2)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http:\/\/t.co\/uPocMmuLUN","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways found the tix#, security code not working. Tried a dozen times.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can I add miles from my January Air China flight to my MileagePlus account?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united truly the WORST day of flying I have ever experienced...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but \"unavailable\"to book. False advertising much?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ok thank you  i hope  so too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united might possibly have the worst service on the planet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue who's running your tweeter using the word fleek?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"You don't have to do this ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/iZfofgjzUi??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir may want to direct that to the people at @FurryFiesta tok","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would but you need to follow me first ;-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica a lot of \"apologies\" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Hez4jk4ZsK?? ~huh?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the person is currently bettween gates 71A and 73 in LAX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http:\/\/t.co\/IMRLAu77iH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU for finally making your boarding passes work with passbook","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we have 3 more passengers with me   There are two more reservation numbers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"But I don't see AA @united","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united call wait times are over 20 minutes and airport wait times are longer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways really!??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i got it at the gate, thanks for checking!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http:\/\/t.co\/GCWVFuopl2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the you above all commercials? Like the legroom one","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes I did thank you! They did a great job turning the flight in jan !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the hold up with flight 6475 from SLC to DEN??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the saga continues..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica awesome deals DAL-AUS for only $39 each way! https:\/\/t.co\/xCVQXYkg49","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I?\u0099ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Ps, I was right.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Nope - still no one helped me.  Giving up on united. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  how do you get one?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Many Thanks for the Follow.\n#ourprincess #freyasfund #USA #Bandie \nLooking for Any Help????\n???\u0097\u00f0?\u0087\u00ac??\u0087\u00a7???\u0097\u00f0?\u0087\u00ba??\u0087\u00b8????\n??????\u008f\u00f0?? http:\/\/t.co\/UJfS9Zi6kd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Is it June yet? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica, @reallytallchris dropped a track on you... https:\/\/t.co\/zv2pt6TRK9","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I DMed you :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's good with a Miami terminal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ????. I think I'll come take a nap at the terminal.  ;)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir One heck of an airline http:\/\/t.co\/CyoOnZfTdC","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wanted to connect to discuss sponsorship opportunities with http:\/\/t.co\/q6Xedzvhh9, silicon valleys only 10 day film festival","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Best planes in the business. NOT? AA5411 today. http:\/\/t.co\/I7Vdi9WqSF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http:\/\/t.co\/9vTFM7kNad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You're right. Someone is up to something...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any plans to make the southwest app for Android not crappy?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united great. Looking forward to your response to my DM then","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your service sucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's going on with your website & mobile app??? Help!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http:\/\/t.co\/2TrgEMteBZ ^KP?? Done!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes I needed plenty of assistance but received none.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue its a wonderful thing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \"We like hearing from you.\" So why haven't you replied to my tweet and\/or email yet? https:\/\/t.co\/caf2cx3gfi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we need an ETA please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir On flight 771 tomorrow (Wed 2\/18) DEN-BNA. Will we be delayed or Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair *any site*?   gmail, facebook, etc.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not able to DM you my confirmation number","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this team added 30 mins on turnaround","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the response. Much appreciated!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir you should partner w\/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http:\/\/t.co\/VsKXyAmnom","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great, thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how is Mexico not international from the us?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The flight turned around for mechanical reasons on 1\/30\/15.  Never to fly United again as they don't check their planes properly.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for a speedy flight time recovery.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh my god thank you so much!!! I just sent you a DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ??\u0084\u00ef?\u008f\u00e2?\u00ef\u00b8?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?\u0099all hold AA1458 to RDU so they can connect?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great flight got us back on time!  Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways International","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"No JetBlue?? Just?? no ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/mB3IPGs8zQ??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http:\/\/t.co\/m2PHoavRxC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how long for a reply","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Bruh ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/W9BQiw0aou??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir awesome. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour ???? @Imaginedragons Crying \/dying rn #ripme","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was an international flight, and we didn't get our new eta until we were in the air.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir FYI twice now I've tried the \"we'll call you when someone is free\" thing. Both times it called, I picked up, then it hung up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http:\/\/t.co\/jEu7Od3eYJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http:\/\/t.co\/oXm6cWGaB7","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 1242 now?! I may cry!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue there's is nothing there because apparently I have to connect them for that to be true.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No. Just felt that you could do better in making the emails feel a little less of ?\u009cWe don?\u0099t care. We?\u0099re automated.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yep after two hours and thirty minutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you so much for your effort","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/CXTTxV2lMP?? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica SFO-PDX schedule is still MIA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica how come ABC is the only one of the network channels you don't have?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways help! I've been on hold for almost two hours. Trying 2 get home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the status of flight 1357 out of sju?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2\/23 is delayed by 3 hours!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I tried the online tracking and they said something like \"attempting to locate luggage\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How do I retroactively add previous flights\/miles\/points to current rapid rewards balance?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no still trying to get home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is there a referral program for the Milageplus explorer card?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why can't i reschedule my flight online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http:\/\/t.co\/J6Hb4JDvER cc: @BrianSumers","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how does that help me when I get no response from there??? #usairwayssucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w\/o our cold weather clothes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's great! Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united received my bag. I appreciate taking care of the matter and following up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http:\/\/t.co\/h46HT1Oz40","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the follow up. So glad to get my bag back.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"This is so smart it makes me angry MT @JetBlue: We?\u0099ve partnered with @WSJ to bring you free digital access onboard! http:\/\/t.co\/0LiwEcAsOe","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http:\/\/t.co\/9v8tMUsJvU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you send me another confirmation email?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways are you fucking kidding me??? http:\/\/t.co\/qjLzrYWFj2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, & orphan care!  #flyingitforward http:\/\/t.co\/fn2QXybT9K","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if I was rebooked do I have to pick up my luggage?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your phone lines suck. I have a dilemma.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it's be nice to take a flight and have some level of consistency \/ service from the flight attendants. Quality control???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways landed safely everything worked out.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can I book award travel on Etihad with Dividend Miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue SHUT THE DOOR ON YOUR WAY OUT. ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What happened w\/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http:\/\/t.co\/1L9sCWPhph","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http:\/\/t.co\/UieSR3GHHO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":". @USAirways It's been Cancelled Flighted. Your SM response is slow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would \"eventually get her bag\" completely unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Anyone there? Did you read my DM?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it was 639","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please send me a number to call to talk to a person and not be put on hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yeah that's all been done. Define \"incidentals\"? How much can I spend on gear so this trip is not a waste?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3\/3)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Love united!! Have 4 flights today!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue only w\/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/JMnkJ6Bmc2?? Jet Blizzue in the hizouse.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Your \"Loyalty Team\" basically flipped me off via phone, but thanks. Maybe Google \"loyalty\" and get back to me? ^LOL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Fuck you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have proof that my situation now is due to company mistake","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You can't even get someone on the phone. Great story for the media.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No speciifc email. 1500 character limit for complaints. Is AA\/US customer complaints adopting the twitter model?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you can't claim \"weather\" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is rude a hiring requirement at key west airport shaking my head","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes please!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight Cancelled Flightled due to \"weather conditions\" in arrival city. Uh...I don't think so.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why isn't the flight status updated to delayed UA1532 no board","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica What @dhepburn said.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Tried to DM you, it won't let me as it says you are not following me.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please rebook me from Seattle to Columbus Tue 2\/24, locator: KARAAX, name: Mitchell M Neuer","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http:\/\/t.co\/bTb4awQtln","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1\/2 debit card, 1\/2 BillMeLate Flightr? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok. I just submitted. Thanks for the opportunity to give feedback.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http:\/\/t.co\/hrvuKtpvn1 http:\/\/t.co\/MY3dnVBZAZ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United flight 4465 almost half an hour at the Tarmac \"waiting for papers\"... Cannot miss my connection at IAH !","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ?? But friendly efficient air attendants in coach #UA992 http:\/\/t.co\/49pV3KcHNR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http:\/\/t.co\/tFjfMSHa2k","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  what did you do with my seat. International connection. Seriously?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Y'all need to get it together","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http:\/\/t.co\/MzZfGqfHu2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sounds good!!!???\u0099\u00f0??\u0099\u00f0??\u0099\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http:\/\/t.co\/czOr4nyh9n","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @JohnWayneAir Thank you both very much!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not terribly inspired to call \"customer service\" in the future now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir second pic from CDG?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you for your help, Shannon! Great customer service, @SouthwestAir.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it ???\u00a0\u00f0???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nothing else from you ^GJ? Where is your customer service?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems \/ refund.  Have children and need to make plans now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - I have spent 87 minutes (and counting) on hold w\/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united done just now, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it was very comfortable, now waiting for our luggage","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united at MSP w\/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Good point!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http:\/\/t.co\/vPDRPLXj5a","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united finally got through and they were very helpful. Appreciate it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united finally made it to rep, who solved my problem.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/4LlWi5oxvO?? lmfaooooo hook me up with a flight!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure\/relief you were.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united question:are there onboad 110 volt outlets in all planes? If so, where?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http:\/\/t.co\/PfseNJk5Pw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well played, ^LO.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir beautiful view flying into San Jose, CA this evening http:\/\/t.co\/SxVaGbRTlI","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to \"ice in Indy\". Sitting here in Indy, it is bone dry. Tomorrow 4-6\" of snow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is \"on time\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http:\/\/t.co\/YPVPVdlTYs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i was also told by agents my issues \"aren't their prob\" K fine. I get it. But have some compassion 4 others dealing w\/this!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???? RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/4KH92mKoTZ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Now your site is not working! WTF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting \"We are not able to sign you in\" msg.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica trying to book a flight & your site is down ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #worst2unitedflightsever UA 236 LAS to IAD 2\/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need a breakdown of what the \"international surcharge\" on my flights cover. Please help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can't seem to DM you guys.. JDHADP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir right on cue with the delays????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???? ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/QavvlAXLkl??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I miss the Continental days.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you, truly appreciate the help, just sent a DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Does anyone ever answer your phone? #poor","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United maybe find a different gate #ua1758","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/jm4GeyXbY5?\u009dLOL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I am absolutely sick of 300s and no wifi!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just did, thanks for checking! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Please don't. RT ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/gdzadXzBYA??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ??\u0088\u00ef?\u008f\u00f0?\u0092\u00ba","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80\u00c2\u00b0 in MoBay!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir update 35 minutes into this pilot has turned off a\/c. No longer freezing, but we are enjoying waiting for reload of all bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are we scheduled to depart as scheduled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is yr site having trouble for mobile check in ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so unhelpful... http:\/\/t.co\/vBfIeo2qJC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united are there any upgrades avail to get us all on the same flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All pieces were found and safely delivered to our home this afternoon.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Can you increase the legroom? : How airlines compare http:\/\/t.co\/diUfep8n2q via @CNNMoney","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there is two hour wait","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on the phone now. looks like global","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue all day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at??\u0098\u00b3. @JetBlue need your help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Looks like they came through. Thanks again for the help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united call my work and tell them it's your fault I'm Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It's sad how I can't afford any long distance trips though. :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Just to follow up here is my experience: http:\/\/t.co\/WJIiGZtiwg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's what you have said for years, you are losing customers!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you help me with a reservation? cant get through on the phone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united YOU GUYS ARE HORRIBLE.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When is the last chance to win #DestinationDragon ???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir our flight is delayed till tomorrow curse the weather","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I had one interview I was the last person what does that mean?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir YOU FUCKING SUCK","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united or us air: http:\/\/t.co\/Eis9hcNPrO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE\nhttp:\/\/t.co\/e1EOfthgAJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really, fill out a form about my flight experience? I sent an email to the 1K email address.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sounds fun! How does that work?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.\nit's really the only bad thing about flying VA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes! Announced we will take off. You're on it! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http:\/\/t.co\/18fMr06mn6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ???? you won't let me change my reservation online so now I'm just wasting my time. http:\/\/t.co\/mHA3xXaeD5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Love Southwest. You guys have been good to me! http:\/\/t.co\/X4tDY84dBH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir DM the locator code, thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks! http:\/\/t.co\/pD7R1lL6Re","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aJM3BhJVaa?? #foh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you guys are awesome! Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 2008","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, I don't believe that you do.. http:\/\/t.co\/7z3GqEBfK2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http:\/\/t.co\/qd2lyUXAZg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  can you help me out?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Instead, the miles are credited to an account that i did not open\n-- My request to merge the accounts is denied","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got off the phone w\/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for bringing my son home to me.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ANYWHERE!! http:\/\/t.co\/FeFHPmFPlE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So the upcoming RR changes\/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's the charge for oversize? Not overweight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united smiling? NOT!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Still looking as we speak.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir seriously, you treat your passengers like shit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What is the best credit card to use\/open to get miles with y'all?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@united: @RobCNYC See information on our boarding process: http:\/\/t.co\/gBIw9ugFNm ^KP??. I get group 1&2. Just no reason on 3\/5.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united\nYou really know how to piss people off. Your Farelock option is fake!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA agent said I repeated myself when I was explaining. I told him \"I understand English.\" His reply?\"Our conversation is over.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ...and when that doesn't work...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  I have a flight 2\/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"There were plenty of empty seats in coach \"@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 290 to Boston","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you for the confirmation.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"chair #selfie \"@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @lopezlaymari what a patronizing response to a legitimate issue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http:\/\/t.co\/dplQ3mhQGD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir need to Cancelled Flight a few more can you please check DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: We?\u0099re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http:\/\/t.co\/MCSI0dzpnz?? @geekandahalf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United lounge @ #Heathrow Used by @AirNZUSA http:\/\/t.co\/6hJucP694l","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks!  I made it ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - done :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  @MrAndyEp like 2 weeks after my flight!?!? Creative!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would like to receive offers.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so you're not honoring miles with @united that were traveled last year?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 657. My daughter Candice and I are together with her baby.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir wow that's helpful.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worst AIRLINE \nBEWARE THEY DO NOT MAINTAIN THERE PLAIN \nBEEN ON THE RUNWAY THE PAST 4 HOURS!!!\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 1183 to Orlando.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir weren't too \"sincere\" when you Cancelled Flighted my flight and made me drive 17 hours to get home..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for responding ... will do!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it was this one but looks like the problem is now fixed. https:\/\/t.co\/CFI1E3KXA9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. \n#onechildfourbags","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united took this picture on Thursday. #awesome http:\/\/t.co\/IVGpZSjtkW","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Free TV watching Daytona 500! #Boss http:\/\/t.co\/SbGBN7oUXy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United give me a direct number I can call regarding my lost baggage immediately.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting\/delaying flights! #FlySWA #denverairport","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can i get a refund? I would like to book on a better airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  will do.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united seriously. This is just complete bs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound  ???\u009e\u00e2?\u0088\u00ef?\u008f\u00f0?\u0091\u00b8","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Using JetBlue air miles?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue has the worst customer service out of any airline company. #dontflythem","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http:\/\/t.co\/Av2rfFHMcV","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss LAUREN IM SCREAMING","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Seems very likely.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3\/19 - can someone please help! @WallStSlumLord @PKG49","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http:\/\/t.co\/8Je1h3666w","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Easily the most ridiculous experience trying to spend money with your company.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight just Cancelled Flightled. This is ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. About an hour after landing.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir already shared with them. Nothing done!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are bringing 2 guitars. can we bring them as carry on?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a question about my interview process I had only one interview but was the last person is that good or bad","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http:\/\/t.co\/rKorHvR9z1 #contentmarketing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my phone number when you have any news for me is (631)891-5722","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http:\/\/t.co\/IMVMpnQXAI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awesome! Thank you! ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Also, been on hold for 30 minutes with your \"customer service\" to find out when my new flight is scheduled bc your site SUCKS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My flight was delayed and rerouted, and not so much as a \"sorry for your inconvenience\" from the check-in agent? #notimpressed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @parryaftab done thnx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w\/ no reply. 24hrs Late Flightr u respond, what could you do at this point?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can someone help me set up a callback today?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you. They are processing my refund.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http:\/\/t.co\/vFTUyJh45X","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir change fee = same price of new ticket... Not logical","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Just had to buy a \"safety\" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gotcha... but \"lessening the delay\" ... that part's not happening, right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why won't the site let me book tickets for nov for jfk to kin?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways with chocoLate Flight please... i m melting http:\/\/t.co\/jJdoSFYIBM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir well you spelled my name wrong.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \"Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sorry so Late Flight, responded to your DM.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http:\/\/t.co\/5ZNMwxDI9U","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stay warm - I will be passing through Chicago next week","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways when do we get our baggages? @usaireays 699 LA to RDU http:\/\/t.co\/vU5lBZXtRX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for adding straight flights from Columbus to Oakland!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir spent $8 for the choppiest feed of \"Whiplash\" ever. #americanairlinesfail #iwantmymoneyback","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir here we go again #aa106 \"Plane not ready\". Are we going to find the crew run out of time again like last night #shortstaffed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways offloading the plane?!?!?! This is ridiculous!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Will do! Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes of course I have.  Is this how you treat customer with no recourse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http:\/\/t.co\/hLZaHXkdSn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http:\/\/t.co\/qgtCao1J2U","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is Flight 3113 OMA>DEN on 2\/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it was at JFK airport right now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just mine sadly.. But yea the fly fi is awesome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Got it.  I am following the United page.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Reference number to this request: 1-3001408092","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue woof.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's boarding time for ua3882 but no crewe","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Supposedly, they're out for delivery. I'll believe it when I see it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you AA, this is how I always start my vacations http:\/\/t.co\/dzKc3auZU9","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united accordingly? U dont respond at all","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir get me outta here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Thank you for the follow","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue don't know if u define that as a #ControllableIrregularity","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Trip cut 7 hrs short due to flight change\/massive layovers\/ no peanuts or crackers\/ asked for H2O and received about 2oz.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir WHERE IS MY BAG?!?!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM Sent.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir These birds could fly to South America for example #Argentina","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all good, didn't die or anything. As they say \"you get what you pay for\"!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was that English? I'll DM though I don't think you'll make a plane appear.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http:\/\/t.co\/fgJbex480D","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm asking if you can simplify the communications- thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir should get their shit together before they owe my $2,000 for my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate\/RT http:\/\/t.co\/kQnrrP86A5","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http:\/\/t.co\/aZltJhf7lv.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united \nFlight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! ???\u008c\u00f0??\u008c\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  how does one downgrade a flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"What can I say other than when it comes to my #BrandLoveAffair w\/ @jetblue ur my #soulandinspiration https:\/\/t.co\/IGkoGyWksr #umosaicmecrazy","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http:\/\/t.co\/JQHg4jTm4w","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice??\u0088\u00e2\u0098\u00ba","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has an United flight ever been on time. #americanisbetter","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you're good. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AshleyKAtherton Over an hour on hold so far","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @annricord $856.81 the cost of one of the round trip tickets.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ...2\/2 doesn't help me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir freezing in the plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what does a woman got to do to get a chance of a lifetime? ???? #DestinationDragons #imaginedragons #slaycancerwithdragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir American Airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks for the quick response - it's appreciated!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united obviously","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w\/o penalty?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http:\/\/t.co\/BuwjTVUWKM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \nCan you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http:\/\/t.co\/NGG3N0wIaR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yes, and it gets disconnected due to the lack of WIFI strength ?\u009c@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ok thank you! Very helpful! This is why you're my favorite airline!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I DM you info?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Can you do me a huge favor?!???\u008f\u00e2\u009d\u00a4\u00ef\u00b8?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Leaving soon. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the link doesn't work..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united took this one just for you. Not a window. Also not fun if you get motion sick. http:\/\/t.co\/m81rV0blxs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue I was able to access it by using the drop down instead of clicking on the tab.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Please send me the link\/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united compensate us for new clothes bet you won't","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I flew United last month and the experience was AWESOME!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.?? #false","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http:\/\/t.co\/FRhuXiB8II","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http:\/\/t.co\/Finq5Fh6ue","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no bag tagging, led to many people backing up the aisle to front with bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Many thanks for your reply! http:\/\/t.co\/6CGFv02gzb","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir prove it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue my flight attendant Angel was awesome. #415 #kudos","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir crazy how every airline flew out to the northeast tonight except you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til \"U\" are the only \"U\" in the sky. #NewAmericanStinks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir that was supposed to say \"boo\" not book. booo.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @abigailedge Another glitch??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you, you too!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I don't think I'll be testing those waters out on my own dime again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sent. Thanks VP!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did set up notifications through AA & Us airways. still nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so is that two seats avail so far for us.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http:\/\/t.co\/nGxAl9OmL6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue today my family gets to experience #mosaic status w\/ me! #LifeIsGood","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Great thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is getting ridiculous. Now we're missing our connection.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Hi Guys good morning how are you doing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do they have to depart from Washington, D.C.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 5223 out of Gainesville, FL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united in fact he received my boarding pass","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Oh no! I thought it did. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http:\/\/t.co\/6MBVJFlpBM","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica You have the best flight attendant ever!!! http:\/\/t.co\/PxdEL1nq3l","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@JetBlue ooookay @ABC that's silly of you. guess we're \"watching\" the oscars purely on Twitter reactions tonight. #oscars","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue BOS to DCA 1098 at 7:16 pm.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways tell my professors that when I don't show up to class\/write my midterm because I'm stuck with no flights home ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue to allow payment by #Apple Pay - Patriarc http:\/\/t.co\/bdUaUZFhW2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's the issue with flight 4420 from jax being delayed tonight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways when I told csr I would close acct, he couldn't care less","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi ?? just saying. #ScienceBehindTheExperience http:\/\/t.co\/FGRbpAZSiX","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #worst2unitedflightsever UA1429 IAD to LAS 2\/19 mechanical problems - switched aircraft delayed 3.5 hours!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http:\/\/t.co\/XxSaomBdGS","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is flight 746 going to sit on the tarmac FOREVER?????????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the flight isn't that empty.... Is this rude or not? http:\/\/t.co\/4RL0p5JChB","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the wifi in the ewr lounge reminds me of the old days of dial up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue You never got my wife to her destination and you expect a $75.00 \"goodwill credit\" will  make everything hunky-dory. You blew it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dropped 3x in past hour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how come you're responding to everyone else and not me #wtf","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways oh they saw it and said nothing.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Sent my suggestion and comments via the link provided..","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my sister&brother in law need to get to Florida desperately flying w\/ @USAirways is there anything you can do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United is offering to reroute my SFO flight to LAX. Might be geography class time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If it was simply a minor mechanical, why would they say that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never flying United again! Worst experience ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/pa7dCjXlzL??\n\nC'mon fam??\u0098\u00ad??\u0098\u00ad just. No. Ok?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http:\/\/t.co\/oilnCfWEyg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are you my friend?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, Thx! At 10:35 (landed at 9:20).","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours & got disconnected!  Please help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways lost our luggage. #yay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and stranded passengers aren't being helped to get another flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ?\u009cInconvenient?? is such a convenient word.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst experience ever with you guys?\u00a6see my blog tomorrow on my experience. Maybe you can help make it better.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united EWR ppl told me to call 1800#, have 2x\/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United \"delayed due to customer service\" Huh? http:\/\/t.co\/XlTV5z6sT1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Oh I will. #Disney bound. #workhard #playsoon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...\nIs everything ok?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http:\/\/t.co\/eiGaJyzcW2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http:\/\/t.co\/dS22ceeEnj","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http:\/\/t.co\/BVfAxDUBAQ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yep?\u0094used that twice; no case id numbers assigned; just tried it again-get screen that says, ?\u009cthank you for submitting your request??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue nope. Currently sitting at my gate.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why not? Is it a law or a policy?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hope so because I fly very often and would hate to change airlines.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks ??\u0098\u00a9. idk if it still Late Flight but I hope I get it tonight ??\u0098\u00ad","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What does \"Cabin Functionality\" mean when I'm taking a customer satisfaction survey?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http:\/\/t.co\/U390cZpLHl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http:\/\/t.co\/7E5bxwG16t","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Dang, if only practice was an hour Late Flightr today...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united workin on it. Waiting on him to reply.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http:\/\/t.co\/TXhYJ40llG","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please upload the March on-demand entertainment listing on your website! ??\u0088\u00ef??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i like to see if i can change flight plz help thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir you've got a mess here at DTW but your staff is doing great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can't wait!!! 787!!! @tpallini http:\/\/t.co\/oDlall5eDH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lmfao.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sent DM's","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \"Thank you for contacting American. The email address you have written to is an unmonitored account??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir our ft 1261 TUS\/DFW (w\/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I?\u0099m told 120 day backlog.  Awful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united quick (serious) question - any resources\/ratings showing the quality of service is better than 8th place? http:\/\/t.co\/deWIthPeW2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1\/4)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http:\/\/t.co\/zCBJyo6lsN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http:\/\/t.co\/mJtK2SFuhG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w\/ nothing but empty cabin space on board","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir another day another grievance with this airline. No customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http:\/\/t.co\/jByVMsOd29","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir need help changing a flight. Please dm","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for your assistance..you guys ROCK!!??\u0092\u00af","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what is the Mosiac 800 #?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united if I miss the #Oscars I'll never fly united again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir LACMA on Fairfax.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http:\/\/t.co\/CS1673hrqQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue are there any food places open at the JFK T5 24\/\/?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're the best","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my boss is :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and @WSJ team up offering in-flight access to journal content http:\/\/t.co\/PTsbkA4cDJ","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@virginamerica What is your phone number. I can't find who to call about a flight reservation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united need to add service dog to my itinerary for tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you're 4\/4 on blowing it with your customer service. Shotwest Airlines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue now when I call it's still at the warehouse and might be going out tonight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what incentive do I have to give you another chance?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks. Still booked our trip 3\/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You Cancelled Flight my flight and there?\u0099s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir amen!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Orbitz has only shown \"priority\" seats since we booked & paid 3 weeks ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how much is it to check golf clubs on a flight. They might be oversized","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have \"grounded\" me today #painandsuffering","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir another day another grievance with this airline. No customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir AMAZING c\/s today by SW thank you SO very much. This is the reason we fly you #southwest","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways HA!  You're fun.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am still in the airport waiting for my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http:\/\/t.co\/XPM98Igqjn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood - Carrie!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica you should have 39 dollar LAX-Las fares!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http:\/\/t.co\/C24cEfa9pl","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I appreciate the follow up.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I just need a place to sleep when I land without accommodations in PLS @AmericanAir!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir If you care, could you have someone call me to explain what is going on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 10 revenue flights since the beginning of 2015?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no. come on.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we're still here guys - you are the worst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary\/confirmation email to be sent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My booked seat ended up being the last row which was labeled \"do no occupy\" had to play musical chairs for 30 mins. Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http:\/\/t.co\/GqP69g9ZGW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue dispatcher keeps yelling and hung up on me!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0098\u00a2??\u0098\u00a2 RT?\u009c@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no, you should do something about everything happened yesterday...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \"good news. We've located the crew and made contact with them\". flight was supposed to leave 4 minutes ago. #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @suntoshi I still like you united airlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http:\/\/t.co\/kKEDjNRTWo??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue 108 to Portland Maine","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your website is fucked up. Now instead of a $416 flight I should?\u0099ve had yesterday, it?\u0099s $514 today. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Okee doke","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks KP.  What's going on w\/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Educate Bohol is a 501(c)(3) w\/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, it was my first time in a United lounge and felt welcomed.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir one staff on desk. Now been queuing for over an hr.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the great customer service today! ???\u008d\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have been calling for 3 days!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for flying me out of the mess at IAD and out to San Diego. http:\/\/t.co\/tlPBaupIk5","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just changed again.  This is crazy! #YourAgentsHaveNoClue http:\/\/t.co\/A37N3oHOKL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have been on hold for over 28 minutes  please help http:\/\/t.co\/Fx9BIJlxAt","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to \"customer service is our first priority\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue check DM please :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http:\/\/t.co\/WOwxhpU5qv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Just got a call from baggage dept. \"...still looking for your property\". It's went missing 1\/28. PRERECORDED NO HUMAN SERVICE!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes. No one is answering and I'm on a train","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is the holdup? Should I be looking for another flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http:\/\/t.co\/JGdu5us8Dz","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https:\/\/t.co\/fWZClBvuG4 Loving #LoveSongFriday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http:\/\/t.co\/DNMsblzumr","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you, but it says the website is down","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight was two days ago. Flight 1918 from POS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 3056 in D\/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united bummer but thank you for the quick response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http:\/\/t.co\/mdN5ED58ze","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome new plane flight 1701","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue finally! Finally!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http:\/\/t.co\/YokkHHQcMP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it most certainly was not.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w\/ unaccommodating customer service, rethinking loyalty ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I need a receipt for a flight change. Can you send one?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? ??\u0098\u00ad???\u0081\u00f0??\u0086\u00f0?\u0098\u00b5 How many people even know what that means, lol?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you! I can't wait either :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united uh - I booked it through the UA website. Why the price change?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the status of flight 1008 Bogot\u00c3\u00a1-Houston?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why thank you!! Yayayay!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not to mention its a three hour wait to get an agent on the phone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???\u0089\u00f0?\u009a\u00aaRT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dSDEbodmEL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir weather is unavoidable. Understaffing is controllable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need a flight out tonight. Isn't there anything else?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http:\/\/t.co\/obqIro1bUJ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w\/out).  Absolute joke.   Needs a lot of work!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's cool - now what?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have a disabled seat in row 6 do I get to board earlier?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not cool to announce a flight \"delay\" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I know. I?\u0099m sure you hear it all the time ?? don?\u0099t like the new seats. I?\u0099m a small guy, 5?? 6?? and I feel the new planes are tight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I hope so too :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways If I?\u0099m unable to use my departing flight can I still use the returning flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @lpalumbo what weather sun is out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why 730 and not 645 as scheduled?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you have no baggage tracking system?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious \"costs\" that you incur, @united?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir could you guys follow me so I can dm yall please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2\/19. (cont) http:\/\/t.co\/KigfKVXxDQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well, now I'll make sure to never fly JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst airline in the world.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Although the wait was long due to weather r\/scheduling, a phone call and super rep solved the issue! Thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http:\/\/t.co\/x6SYW3MDVu","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on final. Pls don't let my connection leave!!!\nConf# NPBHD0 http:\/\/t.co\/eWXwXiDTfX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your customer service is terrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica when are you flying to hawaii","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Can you transfer my bags too?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways technical issues = inefficient computer triage system. Personality\/ compassion of operators = not. Sad example of sad company.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I see two flights with two seats in the morning can we get on those","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir When did they start to sell water @AdmiralsClub ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united: I don't care that a @thehipmunk link showed me a \"wrong\" price on your site?\u0094it's your site & responsibility to ensure correctness.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How do I stop getting credit card apps? I already have a card!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @CallMeStanley7 And bring back the \"Agent will call you back...\" feature. Why was that ever discontinued???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http:\/\/t.co\/G8DKa3Edhf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank U ???? ?\u009c@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue according to jfk plenty of planes are landing. No problem there","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can u help rebook passenger via Twitter\/DM.  Been on hold for 1.5 hours. Thanks!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I spent over an hour of my morning on hold w\/ your customer support. I want my confirmed flight to be taken care of","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir work would be much better with my lesson plans and music for my classes today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http:\/\/t.co\/Nvk3IrG4KP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks\/snacks? People on my flight self-upgraded w\/o paying.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"fuck you, @united and your shitty fucking information http:\/\/t.co\/scQUjbvsTA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yeah that didn't happen!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Great job with the Passbook integration! It?\u0099ll really help streamline the commute to San Fran! ???\u008a\u00e2?\u0095\u00f0?\u0093\u00b2???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you outline the policies for both scenarios?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united The third wheelchair is broken! http:\/\/t.co\/tvk0PyxQv5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I log in, view reservations, try view specific reservation & takes me back to login page,","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united more people would catch their flights if your attendants had more help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http:\/\/t.co\/v24QNp3DOi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you're really fudgin up with all these delays ??\u0098\u00a1 #justwantmybed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2\/13. Then it says call the number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will but right now I'm to angry","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/eNXV64RkbU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks!! We will see what happens!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AskPayPal completed. If that's the case then why does it still say \"in progress\" on Paypal's website. I reserved on the 13th.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http:\/\/t.co\/AnEqXZR4bp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp:\/\/t.co\/3fq3XElbOn","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir \"We'll drop off your luggage 24 hours after your flight\" is ridiculous.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Booked a flight home over 7 months ago and requested seats together for my fianc\u00c3\u00a9e and I. We got 2 middle seats. UNACCEPTABLE. The","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w\/them again!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir .. UMM hello?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we?\u0099ve relatives nearby.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir got another flight. Thanks you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 45+ min at EWR baggage claim #stillnobags #ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http:\/\/t.co\/9sKrLyrZ1O","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how do I find travel funds I have available to use f\/ past changed flights? don't see an option in my account.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for 7 hrs at terminal D in Dulles airport http:\/\/t.co\/IG2dgctt2M","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united look at the Twitter history - as usual service non existent","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, \"not with my hands!\" #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's freezing on the gate bridge#waitingforbags#united#EWR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.??#NoXTraLegRoom #NoCoatCloset","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united SATURDAY this morning Man dies from Ebola http:\/\/t.co\/hXVVIS0VWw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir try this. DPDFPP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account?? #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Sent.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http:\/\/t.co\/DQnn0Rf1V8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we will...sunday! Just a few days away","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how does it feel to have almost everyone hate you?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue but thank you! Love, an anxious flyer.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10\/10","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ua1673 still waiting! Supposed to depart 9:08","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents ??\u0091\u00bf","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. ???\u008e\u00f0?\u0098\u00a1??\u0088\u00ef?? #notahappycustomer #leavingtomm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are \"dead air\".","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http:\/\/t.co\/aqZWecOkk2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Why did  AA973 return to JFK? Thanks :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united gotta love giving up 1st class upgrade b\/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue great will do once I land in JFK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/we7Pf5Ll1Y?? lol!!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http:\/\/t.co\/2IKbP8gxWi","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways waiting for bags now over 25min in Phl bag claim!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - any update on flights in to BNA today?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w\/ that esp after the travel experience I've had","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DCA-EWR Flight #4372","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Are you having any issues with online check-in? My colleague and I are getting \"Webpage not available\" after submitting online form","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir online flight notification is down.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ok should I start looking into other flights?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united man I can't wait to book my ticket now! Thanks JP you're a life sabe","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will never fly @USAirways again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  gate agent at EWR \" if you are disabled or in a wheel chair, it's time to board, please step\". STEP UP??? Lol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stuck in Charlotte being treated like a nobody by staff.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the \"call back Late Flightr\" message","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thanks! Just DMed HN.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we were supposed to be Vieques by 3pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I?\u0099ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir Thx for the follow up. Just sent DM","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue glad u happy I have my bag but as a traveler I entrusted u w\/ my property & u return it damaged & that's the best answer u have?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir on our way now","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ETA for flight 802 into Orlando this morning","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways and @american please get my plane together before I go to Jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair #ftw! ??\u0088\u00ef?? Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https:\/\/t.co\/mAvIgetbBw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hi guys, do you have a general enquires email address please? Thanks David.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are you a bot? Haha always same lies from you!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love..luv the addition of the passbook option.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http:\/\/t.co\/vUdWJm1lYB","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Past tense re help. No more. It?\u0099s been even more miserable than usual at CLT.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the response. We are hopeful.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how many are left?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks to AA \/ DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that's it?!?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"This shits gotta stop RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/PEQ90pqMpp","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's a crazy long form! You need something other than a video?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I have never been mislead by a company as many times as I have this week by United Airlines!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I didn't have time to take my wet clothes\/suit back to the airport and wasn't going to pay for another cab to do so.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you kindly.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thank you ?\u009c@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http:\/\/t.co\/A1ChOxKPJp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  flight from DFW to LIT tomorrow has been Cancelled Flightled.  What do I do next?  Pls advise.  #HELP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don?\u0099t see that it has taken off yet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1\/2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http:\/\/t.co\/FRd0cAy6DA","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir landing early morning @BWI_Airport after snowfall. http:\/\/t.co\/apRZsPxigE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways as far as being delayed goes?? Looks like tailwinds are going to make up for it. Good news!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https:\/\/t.co\/yZXfe7au22","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united but it's hard to stay upset at someone when they at least TRY to show remorse.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica it?\u0099s just a bug report, guys","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways been sitting at gate for over 25 min on us 728! What gives???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @erickofiejones how long are billing cycles","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica delayed to10.30!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir What do you call that??!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm saying I made the flight but with poor\/non-communication, unaccounted for lost time & lots of frustrated flyers standing around","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yesterday's deal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi guys. I submitted a request for ticket\/hotel reimbursement for a delayed\/over night stay coming back from the Dominican. Help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Did you find out where it is? Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http:\/\/t.co\/5z9STyUQJ3 #DFW #DAL #airlines","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your agent did not say","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is having a party in the atl terminal. #letitgo http:\/\/t.co\/qxTeqZm3yz","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight #654 sitting at JFK with delays for 3-1\/2 hrs! No employees to load bags? #terrible","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you. Any help is appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways understood and so does us airways.  Getting through tsa is the problem","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir These are some awesome photos. Thanks for sharing! ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about checking the plane before having everyone board the plane? #pissed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is holding my luggage hostage from flight 5182","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes please.my son lives in NJ.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united following","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue real shit my nigga north don't play around!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rarely ceases to amaze...for the worse.  i hope this is the last time i \"have\" to fly with you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir already did- reply was \"sorry. we believe this to be fair.\" as a journalist writing an article on my trip i will include this","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not happening.  Delta took care of us.  Peace!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http:\/\/t.co\/G9b6e0a2sZ","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir or you could send me a DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you! Much appreciation for your help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn?\u0099t Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http:\/\/t.co\/zdKXn4kTOu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - you can do better than having someone on hold for over an hr http:\/\/t.co\/FxNv618B1A","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what's going on in CLT?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir could care more about their customer, if there is a reasonable request :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Are there any current promotions\/codes for Nashville-Denver? Thank you!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for \"A\" boarding. Refused to honor it with rescheduled flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow ??\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways seems to be the only airline without a dedicated line for status members","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir QSVGRU when would the next flight arrive?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..??\u0098\u00a1...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we have tried to change our flight THREE times on the phone and got disconnected each time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I like \" Follow @JetBlue \"","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi again, any updates here?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes please. Going to drive the 6 hours.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir long mait. Repair wait at gate - Capt Said \"paperwork formality\"- forced to check bag rudely-returning CC reader doesn't work","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we got it, thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not letting me DM. # is FSZ4YO","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you!!!! I will be there to pick her up on time.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tried to book a flight IAH-MNL departing 3\/31\/15 returning 4\/17\/15 you are advertising 9 flights for $1051 that can't be book!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads \/ snow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  My tweet gets me a response to email dmsc@usairways.com","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you.. Appreciate the response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the whole plane. Flight 561 from LGA to PBI http:\/\/t.co\/4Ktk2hsmGy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  we are on us\/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ... I f@$%ing hate you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http:\/\/t.co\/SSUVWwkyHH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united captain \"we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Asked for a waiver of a change fee for flight booked w\/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @hegshmeg O?? thank you for that elaborate response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's a good address to send feedback over email?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"??\u0098\u00a9??\u0098\u00a9??\u0098\u00a9?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/BBHTlZgH2C??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir keep up the good work.  Got me to my destination safe and on time today","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I just got hanged up on trying to get to an agent. Can you help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http:\/\/t.co\/5Db9eSBNzG","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need assistance with pulling your agents' heads out of their asses","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue excited for my first flight w\/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united unsmiling rep. told us hotel shuttle comes \"like every 15 minutes.\" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Your app and website are trash AF.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't see response!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united crashed trying to check in.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is a money sucking airline with terrible terrible customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Flight 280","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways the. Worst. Ever. #dca #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united give me an email address and I'll send the actually screen shot to you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united kind of cool to run into your boss man at SFO. http:\/\/t.co\/bm9O2K5X5J","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue hi friend! Question for you when you have a moment.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have a flight voucher\/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thanks :-) Good to be back safely. See you again soon!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united appreciate the sentiment and you were able to get me off the ground;still missed connection","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yes!! Thanks so much!!! ???\u009c\u00e2?\u009c@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I got it added thank you! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united patiently drinking and tweeting about my experience","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Still on hold. Way to suck.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. ??\u0098\u00a1??\u0098\u00a1??\u0098\u00a1??\u0098\u00a1??\u0098\u00a4??\u0098\u00a4??\u0098\u00a4","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on Sunday! Can't wait! See you then","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir When do you all expect to open the reservation through November?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will these prices be honored? Ive waited this 1 1\/2 hours on hold to make sure I can still get the prices I originally started","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir did you guys get rid of the functionality on http:\/\/t.co\/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent.  Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways needs to hire more people http:\/\/t.co\/3LPVFhKy2F","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Headphone jack not working on my flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a plane took our gate and now we're just waiting in a lot at DIA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight #1051 on 2\/23. Thx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http:\/\/t.co\/c9p2ioSphM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - handed a slip of paper,&said to call 1800#. Have called 2x\/day trying to get it sent, still @ layover airport.Have that ref # tho.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways all these planes sitting here and no one going home. #usairwaysfail http:\/\/t.co\/jN3V3k3qGv","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thx for responding. I cant watch 2 mins of this film w\/out it cutting in and out 4 prolonged prds of time. beyond frustrating","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what is this subtlety gate changes? Are you kidding with me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will give it a couple more weeks. Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Why even ask me to DM you and offer help if you \"can't do anything\" @united #terriblecustomerservice #unitedairlines http:\/\/t.co\/feC4i3Vwq7","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http:\/\/t.co\/w3XS6TVpZg","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else ??\u0098\u00a9??\u0098\u00ab??\u0098\u00a2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Is your refund system down?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Do you have a phone Nbr for Refund Dept ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is the worst http:\/\/t.co\/27aitZl6nd","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir none of your sample itineraries can actually be booked http:\/\/t.co\/mF7rABGn8a Every last leg back to US says invalid","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@americanair Yes to the iOS. I'm running iOS 8.1.3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Open more kiosks at \nAustin-Bergstrom. Three lanes to service a line of 50 people? Really?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united worked out after all. Thanks for your immediate reply!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Hi AA ! I placed an itin on hold to expire on 2\/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir TY for your consideration!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why I can't book a flight to PRN through your website?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i need help but in spanish","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please help us get home tomorrow!!!!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are you guys intentionally trying to lose customers and money?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we don't need anybody else!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir flight 65 delayed over 4 hours on 2\/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to \"listen to the intercom better\".","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir awesome. thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no they were to busy taking to each other and I needed to get to an audition.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue glad you like it. Feel free to steal it.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Fantastic! Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Longing to look into the blue eyes. #firstlove","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir done","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir today's wait was a violation of #dot #passengerbillofrights http:\/\/t.co\/GxvFumn3iZ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00e2?\u008c\u00ef?\u008f\u00f0??\u008f\u00f0??\u008f\u00f0???","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue \"Do what you love and you'll never work a day in your life.\" ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways always letting me down. ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2\/2)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Our vacation's going to be ruined w\/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any idea when flight 703 to Miami will leave for a second time?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@Jetblue first airline to use #applepay in flight #airlines","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how hard is it to have catering ready to go?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Spend 1 HOUR on hold with @USAirways .","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http:\/\/t.co\/qm9dQbai6G","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Tried...considerable confusion...no announcement...no sign updates","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we have been told that it's lost...you guys don't know where it is","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways If I could\/wanted to call I wouldn't use the internet to make a reservation.\n\nSite won't work on Chrome, on several computers.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue this makes me happy. I hope these aren't empty promises.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no worries you're swamped I know just dmd back THANK U","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 2 months and still no exec platinum member cards. What gives?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"???? \"@JetBlue: Our fleet's on fleek. http:\/\/t.co\/K66SRFnw77??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Dumps Amex - Nassau News Live http:\/\/t.co\/DZg99JFIiK","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \"Owen F\" at DCA Gate 42: #rude.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http:\/\/t.co\/xbQqqbRgVF ^KP??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Pick","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"^CB how do you know? @SouthwestAir","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US airways csr at Phoenix airport fixed the problem","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue that wasn't delayed or cabcelled","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will do! #heart #flying","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Yessir RT ?\u009c@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N\/A for a week plus","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so the last seg of my flight from Denver (DEN) to hayden\/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. wow, awful customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nothing was available. Male flight crew was not nice\/dismissive. Big guy was standby and probably didn't even pay for Choice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will not be flying you again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where exactly can I leave a note","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I saw ppl were winning tickets still, how do we win some?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delays to the max","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I filled out the form but I haven?\u0099t received any sort of email confirmation that it?\u0099s been received. Is that normal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can I get some luv with a fallow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.?? Confirmation code?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica wow this just blew my mind","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Airline trouble this winter & not getting good customer service? contact http:\/\/t.co\/aQjn4HwNaC  we negotiate w\/companies forU!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united with about 25 people trying to get on flights","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you.....you do the same!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I fail to see how telling a caller that a bag may take \"18 hours\" to get from JFK to Brooklyn is \"the best we can\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue when will the system be up and running?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It appears there are six flights to Calgary tomorrow is this correct?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Bruh...real tweet from @JetBlue \"Our fleet's on fleek. http:\/\/t.co\/dqny4aKTg9\"","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven?\u0099t gotten through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir employees are racist!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk?? http:\/\/t.co\/TgSLjjN6g0","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.?? Stop sending generic responses","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks bae","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @nrosenb1 It's not allowing me to book available seats","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for 1.5 hrs. What's up?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @AARP @JimCramer 75yo mom says, \"Hire more staff to accommodate your audience\" You could learn lots from her. She's off to FL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I notice that there are separate buttons for \"guitar\" and actual \"music\" in this pic. Some bands should take note of this.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night \"as fast as they can\", you should reconsider what you think that means.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2\/21\/2015 SFO>SNA. It's an infinity silver band ring. Please help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http:\/\/t.co\/mWSoGUC33p","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United  my home for the next 8.5 hrs. 777 GFC! :) http:\/\/t.co\/MKpoGNntYC","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that is certainly not the impression she's under.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair Grand total from landing to getting bag: one hour. That's very sad.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat??\u009dUnfortunately yes ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?? #WereNotinCaliAnymore","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 ??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to be back in Cleveland as early as possible tomorrow","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is that the flight for tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02\/20\/15.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir plane switch on 636 meant A= back of plane #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir mission accomplished today, Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight Get Me Out Of Chicago.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http:\/\/t.co\/9Gx5mMmubb","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why is it impossible to change \/ buy preferred seats via your app?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http:\/\/t.co\/aOEaeszDLX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united FAIL set to song. http:\/\/t.co\/Axpn28xiQB \"United Breaks Guitars\" < LMAO!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http:\/\/t.co\/v1RADYKEP2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica happy to spend the day together. Let's do this!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir companion pass please!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a \"tech stop\"?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http:\/\/t.co\/o5sifHp4RT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir robocalls me with another Cancelled Flightation. And then when I don?\u0099t accept the change it won?\u0099t let me connect to an agent. Just wow.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways BF has been stuck in CLT all day. Is the lounge offering free \"This weather sucks & we all want to cry\" tequila shots?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united followed you and DM'd you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @BrandsSayingBae well here we go","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue They told us 10 minutes almost 40 minutes ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir This experience was the worse flying experience I've ever had. To be met w\/ contempt from your Customer Service makes it worse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":". @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'll try to have a great week once I receive it ??\u0098\u00a9??\u0098\u00ad????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you're still the best","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http:\/\/t.co\/BRCsjBxG2s","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir But Eagle is always Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ??\u0084\u00ef?\u008f\u00e2?\u0084\u00ef?\u008f\u00e2?\u0084\u00ef??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united booked flight in sept to get best price for April to usa, checked now and they are ?\u0082\u00ac67 cheaper, what a con unhappy customer #ripoff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue it says it is now 9:58 you owe me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just sent! Thanks :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do I have to go thru the details of the flight I want w\/ the recording to then repeat ALL when a real person gets on the line?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanAirlines 1 1\/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know. Just a little cold weather humor. :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Classic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir no. Told to call cust service on monday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united has once again earned a place as the worst airline in the business","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have two tight connections in #Charlotte and #Frankfurt","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I had to pay extra $$ cos that flight was \"no longer available\" just because it wouldn't accept my US Card for a 1 way into NYC","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Disappointed in the FAA \"regulation\" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told \" I don't feel like dealing with it\" ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir today, after 6 yrs., no longer my preferred airline.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"1\/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways horrible travel day w\/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w\/ no notification so I couldn't get on the 4:05","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http:\/\/t.co\/8TJUuM22dD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles??\u0098\u00a1. #wasteoftime #theworst","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@VirginAmerica: @KarinSLee Of course. Have fun celebrating!?? Thanks! Happy Chinese New Year!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir know that I could use that for a flight into Canada.  By they time they figured it out, it was too Late Flight to check our bags","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  what is the status on flight#122 STL-AUS?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i need my confirmation number! Can you give it to me?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http:\/\/t.co\/wU3LbCNcr9","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my UA3426 on 2\/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you suck. @SouthwestAir you're the best.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ANSWER THE BLOODY PHONE!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/5KshTUe6Q0?? ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue just leave certain things to the kids.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can you please follow so I can DM? Thx!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per\/hr. Never again. Good bye.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Back at the Denver airport and ready for round two today. Ready to get home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, wtf is your username and\/or email addr signin STILL unavailable? Been trying to login since Sunday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't worry you won't steal my money again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united S\/O to @Delta for coming in clutch and finally taking me home ???\u008c\u00f0???","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https:\/\/t.co\/q8VSfFRd1u","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Your planes are really pretty. Just thought u should know that. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue mission accomplished: gave @paulgordonbrown  a hug http:\/\/t.co\/LT1pYKfvRq","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue look what I capture at Uvf http:\/\/t.co\/Lj2ZXZN8kG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you found my camera!  Thank you!  You rock!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thx - fingers crossed they are found.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http:\/\/t.co\/FLwmGDAHxu","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http:\/\/t.co\/GGuAA1JvDF","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your customer service is terrible, you're terrible, thought you should know.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where is it coming from? I thought Tampa?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"um wut ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/M4UWcPxtXJ??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Will do :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4\/20. Need flight to PHL","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https:\/\/t.co\/Kaej9G0CHd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. ??\u0098\u00b3","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united   It's too bad UA has had another unforeseeable operational issue on my return flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Global First Class Lounge ORD menu. Yummy! http:\/\/t.co\/egKvFoKogj","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 3359 which you finally Cancelled Flightled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would like the actual email address so I can follow up. thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can't tell\/purchase through the website because they put us on a Lufthansa flight for the first leg.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir snapchat, iMessage, instagram......","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:\"your wait time should not be longer than 9 mins\" waited longer than 18 mins and no answer!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @RenoAirport hi, when do direct flights from Houston to Reno begin?  Don't see any days in March?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I did they are busy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united private jet would have been cool! Do does not work. I'll try again","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir any idea if there will be any \"spring sales\" soon for travel from Late Flight August to early September? Going from PA to LAX.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united followed and messaged. Thanks so much for the help.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways reservations had me on hold for 2 hours only to hang up...smh ????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks for nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it was 3472","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w\/our Customer Care team http:\/\/t.co\/HIsc4NdMgZ.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways, can't control weather\/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http:\/\/t.co\/0jUtCDRLjl","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I?\u0099ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Does your company see passengers as customers or just $$$?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http:\/\/t.co\/nOfG0TQHYN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would like to communicate directly with a \"Customer Experience\" executive. Does Joanna Geraghty have an email address?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thank you. Please follow and I will send.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united alright thank you. Much appreciated.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united typical caned response from UA, fix your crappy performing, last placed\/ranked airline in this century!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir glad you appreciate it, it?\u0099ll be the last dollar you ever get from me thanks to your wretched customer service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for following up!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm sure they did. It's certainly chilly back East today! ??\u0098\u00ae","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your customer service is atrocious.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @highbuddyyy that totally sucks my cousin worked at PHL said @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http:\/\/t.co\/8WBzOrRn3C","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways what is the damn delay????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights\/refunds! http:\/\/t.co\/RKVCZBpdCE","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways the kind gentleman at the gate tells me to \"go left\" to get my hotel voucher at the ticket gate. Took about 20min to get there","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways awesome! And yes, @UpInAirClaire is!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http:\/\/t.co\/rfXlV1kGDh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways \nThat is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http:\/\/t.co\/rGYwJBbhm4","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united In 2015, United is \"unable\" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp ??\u0098\u00ad??\u0098\u00ad #imtired #wannagohome","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)???\u008f\u00f0??\u008f\u00f0??\u008f\u00e2?\u008c\u00ef?\u008f\u00f0???)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/yZH4ZRQM0i?? really JetBlue? #fleek?!!! ???\u0082\u00f0??\u0082\u00f0??? hell no... Yall petty","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united for the record- Rozana at Newark was lovely and helpful. #choosekind","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  flight 441 on 2\/4 was delayed over three hours because the pilot never showed up!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already missed connection... UA 495","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is it your standard protocol to call security onto a plane for a crying baby?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV\/movie service you might be installing","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do you think snow in boston on 2\/24 will effect my flight?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue CEO battles to appease passengers, investors - Toledo Blade http:\/\/t.co\/R4xJXQRX1z","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I sent in my feedback.  Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue still waiting for bags from flight 26. It landed an hour ago.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes! Always a treat to fly with you guys! ???\u008a\u00e2?\u0088\u00ef??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w\/o it but I appreciate the support. $50 voucher + $50 for essentials.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue sent :-) curious to see what kind of comp we get.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways bad weather shouldn't mean bad service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why do you bother surveying me!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Very nicely done. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i would like to know if its possiable to checkin online or must it be done at Schiphol?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united why am i mot getting my refund?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue I hate you for this ???? https:\/\/t.co\/g4WwR6VBRQ","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I?\u0099ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir versus @JetBlue \nin Customer Service?\nWho will win!\nFor Me @AmericanAir is a convenience to a trip to Cali <3","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it's done.  If you do something to make up for it I'll tweet that too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight to San Diego is delayed per usual.. take me home!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flite454","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@jetblue captain \"takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?\" I mean... Now I am!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united fyi the site\/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue over 2 hour delay going from NYC to Denver! Come on man!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united your airline is the biggest joke of an operation in the world.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Understood and thanks! I should have tried reaching out sooner.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need help with a missing bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lol too little too Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @FortuneMagazine Congratulations!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue definitely!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  thanks! Now I just need to locate where my luggage is!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you guys! Brilliant customer service","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customer service has no solution and now we might miss a show because of them","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir the wait for the bags is longer than the actual flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :\/","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http:\/\/t.co\/dWEse7Xidr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir refund","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  I've never been treated this badly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir oops, Sorry, Done,","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I totally understand the weather. Just frustrated. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways delayed I'm charlotte big surprise","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven?\u0099t waited days to get home #notokay","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue .. { it's all a320's right?}","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united.  Pls hold UA2066 for 9 cnx pax frm UA6194.  All runners.  A 5 min hold will save 2 fam frm miscnx.  Pls. Twitter is watching.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood All were entertaining","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica had me at their safety video . . . http:\/\/t.co\/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #oaaret is our flight Cancelled Flightled?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http:\/\/t.co\/mDbDYomrs7","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Okay, thank you for your help :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 953 our  fligth Somthing to talk  about this?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united does forelock guarantee the fare only or fare & seats?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united anything yet JJ?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Last thing I want to deal w\/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united quick response offering assistance but lack of follow through - not really the service I was expecting","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united very disappointed in CC. Purchased ticket online w\/ voucher and charge full amnt. Would not hold price after refund. Unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 433 lets go you look like clowns no one is giving up 1st class for $500","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united round trip*","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company.  Apply via https:\/\/t.co\/GmL7ot3IMH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http:\/\/t.co\/F4Tp0dAwbd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA1731 - Denver to Austin...  Still on the ground...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks...","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways not happy w\/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http:\/\/t.co\/I5V9wfbtuE","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm over you. Evry 1st flight I take w\/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways I've been on hold for over an hour only b\/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks  you always be my airline of choice when possible","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Its not just PHL, at BTV today made to deplane because \"it's Sunday and we don't know if maintenance will be available\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @ClinicPolly \nThank you-- I may have already responded but was 8UXZJ2","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what can I say, I'm #LostinLove w\/our #brandmance https:\/\/t.co\/Bzwgp7aDVE #wemosaictogether #Mint #Love","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm very frustrated and have wasted 2 days now due to your equipment failures.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any good deals for March?! Looking to fly to Orlando!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir No worries. Don't blame you for weather.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Ahhhh! Sorry, just followed.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Not helping since there's a bunch of us trying to get off at the same time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can one use a companion pass w\/ a points Flight Booking Problems or is it only cash fares? Thx!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Gerne :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. ???? #frustrated!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent. Thanks so much for the strong customer service!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you got to be \"F\"ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flights flt from EWR. \"No crew\".Tells wife & 4 yr old to \"get to NY to catch @AirCanada\" to YYZ! Good #customerservice is dead.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue get flight 16 into the air","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA??\u0088\u00ef?\u008fBOS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Gracias... appreciate that!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that wasn?\u0099t my Q but thanks. Wondering why you?\u0099re the only ones. I disguised yours to not call you out. ;) http:\/\/t.co\/uH6UwuOSC0","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united do u serve peanuts\/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how can u not have gate ready or gate agent for going on hour two","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I still can't get through to change my flight. This is really important plz help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united better train your support staff with appropriate decorum, consider revisiting your terrible \"provide a death certificate' policy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir #AmericanAirlines on approach to mex.... http:\/\/t.co\/se57dmjHiW","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue lots of people scratching heads and looking at screens ignoring passengers","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b\/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1\/2 hour delay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why a different airport! I have no way of getting to a different airport.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thank you","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already missed  connection ugh","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica I miss the #nerdbird in San Jose","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have \"planned better.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue probably not anymore.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how about a phone # to talk to a real person?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue its domestic I just wanted more of an idea so I don't get surprised.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair How can I refer a friend for the Southwest Credit card for points?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@usairways It was 9\u00c2\u00ba, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united broke my suitcase & refuses to give me a repair estimate. http:\/\/t.co\/zOUOwgv3Q6","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united can you change DKYDE6 to 4583>36 on 2\/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir record number is BPDFPP.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue the best airline in the world","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways you should update your passbook passes with any gate changes.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways We have submitted the customer relations form and await your response!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/VHFJGneOZO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir your employees were great!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Already rebooked for tomorrow. Fingers crossed!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you think you boarded flight AU1066 too early? I think so.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue actually flight 1089 not 1098","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir \"...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I know. Just a little cold weather humor. :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight attendant was hesitant to give me more baby sized cookies","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any update on this flight?It's more than three hours delayed. Thank you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir many trips coming up!  I will see you soon ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir just need to know why it wasn't done like it was promised it would yesterday","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/vO3eQsEPqH","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"So appreciated! @united","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Sorry for unfollowing, @JetBlue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I did. It took about an hour and a half though","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http:\/\/t.co\/Gbd5R1OlSI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Definitely! Lots of announcements and the app is great.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united terrible service for military members and their families. #ridiculous #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue status of flight 684 from MCO to LGA tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can I get a free ticket to Hawaii for being fabulous","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united airlines abuse your expensive video equipment and overcharge you for the privilege http:\/\/t.co\/SdyLuKR7pt via @robthecameraman","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united What is your phone number. I can't find who to call about a flight reservation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united there's no reason it should take 7-10 days to respond.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for 30 minutes and counting. #unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir originating at SFO and going to LAX.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"*On the brink of bankruptcy. ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/01ldxn3QqQ??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir it's not about the delay.  It's about the communication.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? ??\u0098\u00a9#help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #AfterAll indeed! https:\/\/t.co\/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir oh I will, AA on speed dial","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united also checked email you have on file for me and it is correct","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I've spoken 2\/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@AmericanAir:  \"Jason, you'll end up missing your connection. Please see our DFW agents for assistance.?? Nope! Hasn't taken off yet, still!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Times change, I guess. http:\/\/t.co\/osox9h7fWY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http:\/\/t.co\/9mEOzBO4xl","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're here at MCO. Thanks.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http:\/\/t.co\/gKgKZLAwpR","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rude rude","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http:\/\/t.co\/XGgCNTco8m","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http:\/\/t.co\/Lug4MFVWsA","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Kudos to Robin at @PHXSkyHarbor Lost\/Found for reuniting me w\/ my iPad. She was delightful to work with!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks, we did.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I will. Thank you for at least tweeting me back:) better than most. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2\u009d\u00a4\u00ef\u00b8\u008f\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/UHUmAskLdv??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united lets do that can you email boarding pass?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir res chg online\/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using \"weather\"","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would go for 3rd time to Jamaica to volunteer w\/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Embassy Suites\n13341 Woodland Park Drive\nHerndon, Virginia, 20171 \nUS \n+1-703-464-0200","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http:\/\/t.co\/obF9jbPc6A","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica any plans to start flying direct from DAL to LAS?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how about 3659 YUL-ORD?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Close down","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now arrives LAX @ 8:03 am","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you help me reroute my trip?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 1 hour and counting on hold :( why? http:\/\/t.co\/clOB5qwMXR","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir origin\/destination\/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thank you we got on a different flight to Chicago.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at \n@VelourLive here in Utah I would love to go I am available! :)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I've DM'd you. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir can you please make sense of the companion promo? How to we set it up?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http:\/\/t.co\/bfPfW6eyKU","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue and ask she load the bag for my flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated?\u0094my time wasted (2\/2)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for the response - flight time has passed - rebooked now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Is there a way to get  a copy of Feb's edition of Hemisphere\nmagazine with out flying?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thanks! Made it safely! http:\/\/t.co\/KCqeBEej7S","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united stop picking on us #CLE http:\/\/t.co\/VTqE8m1L3i","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica  - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir no worries even though I was talking about seat assignment :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir flight to PHL from FLL Cancelled Flighted 2\/21 no flight available until 2\/24 done with SW.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks, I'll look forward to the response.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ?\u009d\u00a4\u00ef\u00b8? these earrings!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue do bags still fly for free anymore?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http:\/\/t.co\/6TtzEJV3hY","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank u i wiil write after call  travel agency","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united instead of be told when we board, we have to wait for the emails telling us about the delays.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue where do I add my AA loyalty number to my Jetblue reservation?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be??? Spring Break !!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  \"please call Late Flightr\" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Will do.  I'll tell him you say hey.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways u guys suck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue #1680 Super smooth flight and landing. Nicely done.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http:\/\/t.co\/qXnOaQtYN8 http:\/\/t.co\/JK7qmdfqgf","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we just left @flySFO (delayed). http:\/\/t.co\/XzBAjMiekx","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue is it true there's a new A320 livery and a new website...?!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir great customer service thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways so what is the  difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728\/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not sure it will have \"next time\"...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways lol me too","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir what is the status of the bag check area at FFL?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http:\/\/t.co\/9UNxqOTzIK","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Really ? ???\u0091\u00e2?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/V5QWkYXSW6??","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http:\/\/t.co\/hXSnv7fbbh","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united please see dm!!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thank you! I absolutely will ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http:\/\/t.co\/Flcnnn2USD","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I paid using Paypal online and after I was charged there was a \"System Error\" which is what I ended up calling about.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  Great customer service again. Thanks!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. ????","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue why don't YOU tell them to update the boards?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4420 delayed further?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united are you telling me that you are now Cancelled Flighting my flight ??","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Great! I'm ready to go home.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir yes I have. Thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA???\u0084Flying from PHL to LAX on Friday","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told ???\u0093\u00f0?\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Toby hates you lol","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http:\/\/t.co\/cHGy5yrVka","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!???? http:\/\/t.co\/RHw78ktQFO","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways skys r sunny air is cold I can't wait to get to #CLT","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united need help. Never got tickets. Conf #ggqzqd","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir  Mad love http:\/\/t.co\/4ojrSDWPkK NYC-","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir sat on a plane for 2+ hrs on 2\/15! Then we finally took off.. :(","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue oh. And thank you for responding","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with \"issues\"...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate\/RT http:\/\/t.co\/v4ZVUGMkJw","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united what is your plan to reduce delays?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":".@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @NotPghTimothy no exceptions for national awards?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if there is a \"processing error\" the  why do you send out full flight tickets and confirmations? #FlySouthwest","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM sent.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir you can tweet but not call! You're like a bad boyfriend!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways hell is terrible gate agents. And a three hour wait at the gate.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date\/time changes. I've been waiting for a call","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thanks for update http:\/\/t.co\/K7uBOTMr1r","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http:\/\/t.co\/4G0K0z2rei","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @TomVH just get the RR credit card and get the points of family that way","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Just sent it","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue how can we get help with a hotel we booked with you and are having issues with.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I am so happy I found my phone because this is easily the worst system I have ever heard of","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways please fix your reservations phone system.  The weather\/backup could not possibly be bad for 10 days!  #goodgriefpeople","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I got email update but still no ETA. More communication\/details, apology + info on compensation rights would go a long way","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http:\/\/t.co\/6KpyhckA9l","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Aw okay thanks","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 6 hour mechanical delay...killing me","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Welllllll.... RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/dHHomG2kiX","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. ??\u0098\u00ad??\u0098\u00ad","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways still crickets from customer service.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir thanks for your excellent response time and assistance! All set :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!?? Thank you!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I know, but I wanted to pass it along. Not good for the \"T5 experience\" esp for someone who flies 2-3 times a month.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http:\/\/t.co\/i1SfMI7zat","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes was trying to upgrade my seat. Now there are no available spots","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united delayed another hour","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http:\/\/t.co\/Swb1gR57Cc","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http:\/\/t.co\/aaU9MKA6Zy","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue not to get into semantics here but \"by\" means \"within the extent or period of; during\" and it is still technically 2\/19 #dictionary","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I wish we were on our way. Now there's a problem w\/de-icing.Three & 1\/2 hour delay so far & sill not sure if we'll be taking off.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica it's really aggressive to blast obnoxious \"entertainment\" in your guests' faces & they have little recourse","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways yesterday we were delayed for SIX hours w\/lil to NO explanation we paid LOTS of $$ 2 fly w\/u & this is how u treat ur customers?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways New marketing song? https:\/\/t.co\/F2LFULCbQ7 let us know what you think? http:\/\/t.co\/WbhbljJkS7","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http:\/\/t.co\/yI4wGUk5tr","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Thanks @SouthwestAir ! #heartlanta","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1\/2","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min ??\u0098\u00a5 #fail","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir @love_dragonss oh my gosh","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http:\/\/t.co\/lJzDTHD9Bv","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Still love you guys. But get me to Vegas already! ??\u00ef\u00b8\u008f\u00f0?\u008c\u00b4??\u0088\u00ef?\u008f\u00f0?\u008d\u00b8??\u008e\u00b2","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir first time flying with you. You've definitely won me over!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Complete waste of an entire day. Pathetic.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united poor old United: never seem to get the response right :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w\/o luggage for 2 days","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir And gold status too.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I will, as soon as I am done with my article.  Thanks!  ~Tom","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5\/21 should be 5\/22 for 2 people","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you for help and quick response","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united #OrthoDoc on-call to in-flight! Glad to have been of service!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Love you guys???\u008d\u00f0??\u008d\u00f0??? http:\/\/t.co\/3X9NRUOvtS","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes, you can. I will DM.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4 hours Late Flightr And i lost my conection ??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united they held the flight for our group of nearly 20 people.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue thank you!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue expanding!  http:\/\/t.co\/Kk6EixifP5  #Nantucket #Aviation","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"LMAO ?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/aIyC9WV5oq??","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir fortunately didn't have to. The flight took off on time.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/kVXs1lCqLp?? @alynewton new fav airline","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http:\/\/t.co\/ToPqmVqnJp","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir had to be stuck in the middle seat :( http:\/\/t.co\/dzeGAPfqw1","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue you got yourselves hot ladies flying the air for life #loyal","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w\/you guys...for now","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/lchVJoliDg","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united it has now been 16 days since i applied for my compensation?\n\nY have i had no correspondence","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"RT @JetBlue: Our fleet's on fleek. http:\/\/t.co\/826Pkiq5HI","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united diverged to Burlington, Vermont. This sucks.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http:\/\/t.co\/myNZitCovn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir will do. Thank you.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue seriously?? What is going on?! http:\/\/t.co\/mTHM9waObu","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible \/ up too http:\/\/t.co\/CmjRIWOP7O","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w\/my bag 2day I was forced 2 gate check while priority boarding","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways 4473.  She just called to say it's a runway clearing problem of all things.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united any chance you could help rebook?? My flight Cancelled Flightled","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir at LAX & just got off the phone w\/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable ????","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united got it, look forward to hearing from you soon","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united define \"appreciate\". I doubt the worst major airline in the USA acts on much feedback.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"?\u009c@JetBlue: Our fleet's on fleek. http:\/\/t.co\/Q16Xvwg0L6?? .... I have to refrain what I want to say","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united on SFO->AUS UA343 2\/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica Trying to reset my password, email never arrives. Help?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to \"sick pilot\". no compensation. They Do. Not. Care.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways look @Delta has made the right call on CHO. Please evaluate. http:\/\/t.co\/3KhGjoFgpX","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http:\/\/t.co\/PnBajfkmHG","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@VirginAmerica @TTINAC11 I DM you","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir These birds could fly to South America for example #Argentina","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Great, thank you!! I'll send it now.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement ??\u0098\u00a1","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http:\/\/t.co\/DTHEyOFXrB","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united okay - thanks for your help, JT! I appreciate your time!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United so what?\u0099s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united all set. Figured it out at the baggage office!","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue oh. Makes sense. My bad.","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways now the freezing bus is just doing circles?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united no because you will charge me or delay me further. United 1612 still waiting.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir dmed the name","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir  many have missed connections already b\/c of delayed flight which will finally board soon","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united yes refund my ticket and give me email address to let u know what happened","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir An Oscar-worthy entrance into LA. http:\/\/t.co\/10tmtHVFDC","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is ??\u0092\u00a9??\u0092\u00a9??\u0092\u00a9??\u0092\u00a9","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united plz don't advertise wifi if it's not gonna work thanks #worstflightever","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue ??\u0098\u00ad I used points can I get them back if I decide not to go?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I just sent a DM","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united How do I get through @TSA to finally board UA 1534?","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@SouthwestAir do you ever reinstate Cancelled Flighted flights?","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united I need a customer service manager to contact me please","accepted":"neutral","rejected":"positive, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I wish I could remember all of their names!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ???\u008bI love the company!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn","accepted":"negative","rejected":"neutral, positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","accepted":"positive","rejected":"neutral, negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative: ","input":"@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.","accepted":"negative","rejected":"neutral, positive"}