Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I?e had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my Mistake multibillion dollar company

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's unacceptable the way your agents at the gate treat paying customers!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united but we are on All Nippon now (booked by United to replace the one we missed).

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir frustrating indeed especially when no one knows what the issue is....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is it even legal for you guys to advertise flights that you cant honor??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir employees are racist!!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hey there me again from yesterday im still on hold

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir bags fly free..just not to where you're going.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's cool - now what?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for 30 minutes and counting. #unacceptable

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what is going on with baggage claim in Newark!#tiredandwanttogohome

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Tired of sitting on a delayed #1702 again and again computer down

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir right on cue with the delays????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nope I gave up - maybe they'll deliver it

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just curious, when are you going to to finally learn #customerservice ?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ...2/2 doesn't help me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Still waiting for another crew member. #cabinfever

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and I can't get through on any phones

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why is raleigh not on the updated southern states advisory???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just informed of three hour delay. Pick up the phone and get me on another flight!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 5 hour cross country morning flight and you have no food? #BadService

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we followed the baggage rules on your website and was still charges $150. But only going one way

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways never flying you guys again. your customer service is awful

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any chance you could help rebook?? My flight Cancelled Flightled

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  treats service members like crap never flying again with them #UnitedAirlines  @CNN

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what do I push to rebook with that 800 number

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any idea what's up with flight AA3181?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they have access to the dial that makes it faster do they?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Fuck you

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that's it?!?!?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united My wife has been on the phone several times for past 3 days, with no result.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as "on time" #updateyourwebsite #489

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH?? always blame the customer

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Weather was not involved.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir By "answering as fast as they can", you mean hanging up on every call?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 5 hour cross country morning flight and you have no food? #BadService

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ANSWER THE BLOODY PHONE!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united cleaning a regional jet takes an hour?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what is going on with baggage claim in Newark!#tiredandwanttogohome

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has been showing the same tone deaf video for all these years about how "wifi is coming!" Hah.Not before I leave. @VirginAmerica ftw

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue got it wish they would communicate more w us

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yep after two hours and thirty minutes

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the @comcast of airlines #2hrs35minOnHold

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the @comcast of airlines #2hrs35minOnHold

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways on hold for TWO HOURS now, pick up the PHONEEEEE

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united OMG!!! you just bumped me off the last flight. Can this get any worse.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir frustrating indeed especially when no one knows what the issue is....

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but "unavailable"to book. False advertising much?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you have let me down! #oversold #earlybirdmeansnothing

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue nope. The "regular" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm not booked on a 1:30 return flight..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir weren't too "sincere" when you Cancelled Flighted my flight and made me drive 17 hours to get home..

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Instructions say to CALL. I'm just doing what it said to do.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got "unspecified errors"

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how about starting without the robotic response?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how we looking on getting those bags to Lusaka

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why is raleigh not on the updated southern states advisory???

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's unacceptable the way your agents at the gate treat paying customers!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  treats service members like crap never flying again with them #UnitedAirlines  @CNN

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 3349, was supposed to be in little rock at 10am this morning.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please don't take my membership away :(

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Another delayed flight? #likingyoulessandless

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just called that number and left message. Are you at to pass along message to team too?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways keeps dropping my call and won't even let me stay on hold because they are "too busy" #idontwanttocallback

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways My booked seat ended up being the last row which was labeled "do no occupy" had to play musical chairs for 30 mins. Unacceptable

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue You never got my wife to her destination and you expect a $75.00 "goodwill credit" will  make everything hunky-dory. You blew it.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just called that number and left message. Are you at to pass along message to team too?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways by far the worst airline in history. I'll never ever fly your garbage again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Not encouraged that I'll have my CPAP tonight.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thanks. ?USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yeah that's all been done. Define "incidentals"? How much can I spend on gear so this trip is not a waste?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no way one person is working entire security checkpoint in EWR ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how do I get my account number if your website says email is unavailable?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what a joke. Hang up on customers!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for 30 minutes and counting. #unacceptable

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the worst airline I?e ever flown on. You guys have treated me like garbage today.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you have now lost my bag. Never ever flying United again #joke

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir make that 7hours now

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that's what they told me half an hour ago

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue, I normally ?儭? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Cowboycerrone  ratchet airway!. ......

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I spent more on the room & transportation then I did the whole flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Why is there no contact email for customer complaints?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight just Cancelled Flightled. This is ridiculous

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you a bot? Haha always same lies from you!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight just Cancelled Flightled. This is ridiculous

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united That was the problem.  We were being told the aircraft was on its way.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue should i continue?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws

Rejected response: positive