Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@JetBlue Yoga it is. TV service seems to be down though :-(
I look forward to that do much!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why are there so many delays to north east cities?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm so frustrated and nervous because of this.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir nothing, you have done enough.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 1 hour since boarding began and we're still sitting at the gate.  #UA507

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hey there me again from yesterday im still on hold

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #489. Flight #589 is departing before we even board

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united was trying to change a flight online but got an error can you help via DM?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they held the flight for our group of nearly 20 people.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united My wife has been on the phone several times for past 3 days, with no result.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : Premier provider of missed connections! #usairwaysfail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is rude a hiring requirement at key west airport shaking my head

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways or is anyone even responding to social media? AWFUL.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you a bot? Haha always same lies from you!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @southwestair Grand total from landing to getting bag: one hour. That's very sad.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on hold for 2 hours. You know what just keep my money

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways by far the worst airline in history. I'll never ever fly your garbage again

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how about starting without the robotic response?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue, I normally ?儭? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nope I gave up - maybe they'll deliver it

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I hope you have a solution or insurance to cover this issue

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! ???? flight #4229

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ?? I want free internet

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight ??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue right now completely pissed off

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks! We would like an apology and a full refund. Please confirm when we will receive.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." ??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I spent more on the room & transportation then I did the whole flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with "issues"...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land ??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United has time to respond to everyone else's complaints but not mine. You just lost a customer

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue I hate you for this ???? https://t.co/g4WwR6VBRQ

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #489. Flight #589 is departing before we even board

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please don't take my membership away :(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue should I bother contacting them? I already checked into my flight ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why are there so many delays to north east cities?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways cannot add my frequent flyer number on your website.  Can you help?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir weather is unavoidable. Understaffing is controllable

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need you...to be a better airline. ^LOL

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united one hour after departure time and still no update!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need you...to be a better airline. ^LOL

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir weather is unavoidable. Understaffing is controllable

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir wanting a 潃?? for the ???? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now my rebooked connection is delayed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir too Late Flight now

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways more than an hour holding to change a flight on the phone now.. What's up with that???

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways never fails to disappoint.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it most certainly was not.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir right on cue with the delays????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I want to speak to a human being! !!  This is not an obscene request!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ANSWER THE BLOODY PHONE!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ???ut.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened"

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Fuck you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what's the hold up with flight 6475 from SLC to DEN??

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well done, you have taken the fun out of air travel @PHLAirport

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no bag tagging, led to many people backing up the aisle to front with bags

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir make that 7hours now

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : its just a very bad customer service experience// can you help

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united too long for 140 characters

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still can't dm, it's LH7631 on 21/2/15

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir agents refuse to help, "too busy" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways does anyone from your airline know how to do their job?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hell is terrible gate agents. And a three hour wait at the gate.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so what's the solution?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's cool - now what?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are offering us 8 rooms for 32 people #FAIL

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?ll hold AA1458 to RDU so they can connect?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what is going on with the flight 2417? It has been delay a lot .

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I am absolutely sick of 300s and no wifi!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir at 9:05am after the plane left: "why were there no agents and why were the doors closed so early?"

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue it says it is now 9:58 you owe me

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can you never got a flight from austin to Houston in time for a connection ever? Ever!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3875 to Denver which we are supposed to be boarding right now but has yet to land

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue if someone had bothered to inform us that the airport closed, that would have helped.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and I can't get through on any phones

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yes, but should be able to get a push notification via the app if I? logged in and on a trip. Email/text is so 2010 ??.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you're killing me from the inside

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you're really fudgin up with all these delays ?? #justwantmybed

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue She claimed that she did, but I was not happy with the way I was treated.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir your wifi is angering me with its slowness

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the supervisor on situation- Stacey took all our details-no claim number given to us

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how do I get my account number if your website says email is unavailable?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica trying to book a flight & your site is down ????

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any idea what's up with flight AA3181?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir wanting a 潃?? for the ???? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir If you care, could you have someone call me to explain what is going on.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I hope you have a solution or insurance to cover this issue

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now you just hang up on me. I? starting to think this is personal!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has once again earned a place as the worst airline in the business

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir ???? you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir bags fly free..just not to where you're going.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united call wait times are over 20 minutes and airport wait times are longer

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir on hold again....estimated 2 hr hold

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on hold 2 hours 54 minutes. What's going on?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue I hate you for this ???? https://t.co/g4WwR6VBRQ

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united once he found out we had a problem he avoided me like the plague. Was told "we can't find a supervisor."

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the worst airline I?e ever flown on. You guys have treated me like garbage today.

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir still no response from AA. great job guys!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged????

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@SouthwestAir Open more kiosks at
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?

Rejected response: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now my rebooked connection is delayed.

Rejected response: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.

Rejected response: positive