Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I didn't today... Must mean I need to take another trip!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica it was amazing, and arrived an hour early. You're too good to me.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: I ?儭? flying @VirginAmerica. ?儭???

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ?? I want free internet

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood All were entertaining

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Will flights be leaving Dallas for LA on February 24th?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood - Carrie!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ??????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica "You down with RNP?" "Yeah you know me!"

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Have a great week ?????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Another delayed flight? #likingyoulessandless

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Is flight 0769 out of LGA to DFW on time?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Lister to my show my on Monday 1230 130

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ???? RT @VirginAmerica: You?e met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Only way to fly! #Elevate #Gold

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica If only you guys had flights from CMH.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica you will match my #AmericanAirlines status? Cool!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy?? @asarco_ES_ar ? ????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Just DM'd. Same issue persisting.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica trying to book a flight & your site is down ????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica can you please get me to the new york area before monday afternoon

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks so much for the awesome support, you guys rock!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica sounds like fun !

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica classiq, luv Virgin America. Greetingz

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight??#sfo

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica This is what you missed @NewsVP. Next trip to the 407.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I see what you did there ;)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica way to take advantage of #MayweatherPacquiao :)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your inflight team makes the experience #amazing!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Thank you!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Need to start flying to @KCIAirport .  ???????????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica they told to check with the airline regulation first so that is why I contacted you.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica would love to do more for virgin just like I do for @GoPro

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica happy to spend the day together. Let's do this!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@VirginAmerica They were very understanding and helped me out.  Thx! #Comps

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica How about some free drinks on the flight back for the free promo?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @SSal thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica momma I made it! ????????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica love you guys, but pls get some direct routes LAS to AUS!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Bruh ?VirginAmerica: @giannilee Turn down for what. #VXSafetyDance??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica ok! first time flying with you tonight :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica that doesn't look to fat to me! It looks yummy!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica omg omg?????? nonstop Dallas to Austin on virgin???????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica no A's channel this year?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica OMG FINALLY

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica #thankyou the DAL-AUS route makes my day!!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Congrats VX on the new route! ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ???? @FreyaBevan_Fund ???? ??? ????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I am all about the in flight artisanal cheese and wine pairing.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica is that #thestarter??????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica ...Please come to Minneapolis St. Paul!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica I love the dancing little richard. cool beans.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica wifi AND better seating.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica thanks! Y'all have some of the best customer service left in the industry.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica still waiting to see  @Starryeyes_Dev_  ????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc?? @JenniferDawnPro

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for taking care of that MR!! Happy customer.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you think you boarded flight AU1066 too early? I think so.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united follow me please this airline is beautifull ?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no I don't, but I'm sure United have my info on its system.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united once he found out we had a problem he avoided me like the plague. Was told "we can't find a supervisor."

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just sent an email to Customer Care, telling them I may have to break up with you ??. I sincerely hope they can help me!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united despite my bag not making it to Newark good informative email tracking updates help!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the info I already knew...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ???ut.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how do I get my account number if your website says email is unavailable?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I guess that's too much ask, huh?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please be good to me this weekend!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm so frustrated and nervous because of this.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Okay thank you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've filed the claim but have no way of calling for updates. Is there another way to do this?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how we looking on getting those bags to Lusaka

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united keep me updated. Let me know that the bags make the flight to j-burg

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are offering us 8 rooms for 32 people #FAIL

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Deep Vein thrombosis

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united But thanks for asking

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you too!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Your website deserves a new design. #html5 FTW!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Twitter isn't letting me DM you..

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Not encouraged that I'll have my CPAP tonight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http://t.co/ATfRKp6goY

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I appreciate your efforts getting me home!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united That's correct?'ve spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united http://t.co/hj5kq82Chn, however, is completely under your control?he price was and still is displayed on http://t.co/hj5kq82Chn.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united like continental's chicken feat fairs

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I left my comment with customer care. Thanks for contacting me.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Yes!! Thanks so much!!! ????united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you. I flew into Newark from Vail/Eagle.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for responding so quickly with a helpful tool! @dustyob

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Lovely new plane from LGA to ORD but no power outlets?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is the worst airline in the world.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united done

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united he has no priority and Iove it

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hi guys, do you have a general enquires email address please? Thanks David.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will, as soon as I am done with my article.  Thanks!  ~Tom

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm rebooked now, but the line was 300 people deep.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 8602947, jon at http://t.co/58tuTgli0D, thanks.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Did you find out where it is? Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Definitely will!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you. Literally called for preboarding as I ran up.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's brilliant Thankyou so much. Is it classed as part of carryon?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for listening to my compliant and doing the right thing. I appreciate you working with me

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you're the reason this whole travel experience has been a nightmare

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's cool - now what?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Cancelled Flights flt from EWR. "No crew".Tells wife & 4 yr old to "get to NY to catch @AirCanada" to YYZ! Good #customerservice is dead.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just confirmed a seat! Crisis averted! Beers won't be missed now

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Understood and thanks! I should have tried reaching out sooner.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @scotthroth scott, need a good book suggestion?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..."

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can I request a ticket change through twitter ?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united love the new 1st class breakfast!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how about starting without the robotic response?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 433 lets go you look like clowns no one is giving up 1st class for $500

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've got a campus visit in an hour and I'm still wearing the same clothes...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and learn how to book flights. http://t.co/MHHS9RUpLv

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Was able to send the DM. All good now.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks. Got it straightend out last night.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you???? http://t.co/KMQuLY9g5E

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Do you have a further update on the suitcase today please.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am impressed with your super-fast reply to @CGJase

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united was trying to change a flight online but got an error can you help via DM?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united followed you and DM'd you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united whats UA 1205 lax - newark ??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you have now lost my bag. Never ever flying United again #joke

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is it even legal for you guys to advertise flights that you cant honor??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united How do I get through @TSA to finally board UA 1534?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united either your staff or whoever you contract with at PVD is failing you big time tonight...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA1469. Just landed.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 435

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united on a flight at 11:30 tomorrow.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united social media team is on point on #OscarNight :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for following up!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #LAX #sunrise UAL212 LAX-JFK

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ...would be on the next flight to Hayden/steamboat

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united but we are on All Nippon now (booked by United to replace the one we missed).

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? free tickets , for the i convince .

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http://t.co/NS1aCFqCdQ

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: . @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I trust you enough to put my coat in my checked bag!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united finally made it to rep, who solved my problem.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys are complete ass

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united went to Customer Service kiosk and they were able to help out! Still thanks for following up!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united +the plane.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I do not see where it talks about military baggage fees. Can you please guide me. Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thx off the response, finally got through the 45 min wait and talked to someone.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this is why I fly @SouthwestAir ... Never have any issues

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What does DM the confirmation @ mean???

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks so much , my passport was recovered

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no thank you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will do. Just need to get CVG.... and my bag too. Thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so what's the solution?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it was very comfortable, now waiting for our luggage

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pls follow for DM

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH?? always blame the customer

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no way one person is working entire security checkpoint in EWR ????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any chance you could help rebook?? My flight Cancelled Flightled

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united same day flights

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just did! Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am - thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just sent to you.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you a bish

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united My bag reference ID number is IND43728M. Thanks for looking at it.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @suntoshi I still like you united airlines

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til "U" are the only "U" in the sky. #NewAmericanStinks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what's with the layover in Canada from the UA125? Is that scheduled?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we just left @flySFO (delayed). http://t.co/XzBAjMiekx

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Just sent a DM. Thank you for the acknowledgment.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has been showing the same tone deaf video for all these years about how "wifi is coming!" Hah.Not before I leave. @VirginAmerica ftw

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! Much appreciation for your help.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Phone

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united if I was rebooked do I have to pick up my luggage?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am following - you need to follow me for DM?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I see several economy plus can you put us in those. We don't have to be seated together

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has once again earned a place as the worst airline in the business

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After all I have been through on this trip, can you get me on another airline home?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united OMG!!! you just bumped me off the last flight. Can this get any worse.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what's the best way to get your tickets? Print off at home or go to check in desk?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nope I gave up - maybe they'll deliver it

Output: negative