Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue perfect! Probably need some coffee to stay awake during the night ;)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue are there any food places open at the JFK T5 24//?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you guys get rid of the hip hop stations on Sirius XM?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue - I look forward to getting this resolved. I will be in touch.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue You definitely will!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ugh always know a way to my heart ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for the help

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you guys! Brilliant customer service

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you very very much!! ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @NinaDavuluri ???ool

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue that's what they told me half an hour ago

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue alright.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue awesome, thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I want to enter the family pooling contest, it says "by 2/19" on the website, can I please enter still!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Just sent it

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue short stop at JFK before IAD

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Then en route to the airport the rebooked ticket was refunded.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ??????????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Utah, I think. And thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue That's why I love JetBlue! #truebluemember4life

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you will do!! You guy are awesome!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue definitely!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okay awesome! Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you for the JetBlue Credit. Nice save :-)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue  I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue where's my selfie?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue could I get a free flight to Vegas since it's my bday???儭?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I cri

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #ClosePWCS please just tweet this?????儭? I fly jetblue every time btw????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I will! Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue it says it is now 9:58 you owe me

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is yr site having trouble for mobile check in ?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the best airline in the world

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go anywhere JetBlue goes.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue wow you guys answer people wow you care I love jet blue

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue good luck. Thanks.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: It really is nice, though. The snack fridge?宇hat you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why is the buffalo flight so Late Flight?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue u suck Big Donkey Balls!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Tried...considerable confusion...no announcement...no sign updates

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'll pass along the advice. You guys rock!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.??

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue just DMed. thanks so much for addressing this so quickly.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue can you DM?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Any EMS window seats on 1099 tomorrow?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you for opening the conversation.  I hope you can make it right.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 1951 BOS to ORD

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks. Line moved quick. Already done.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I do follow you!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you :-)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue  I'm game if you're buying!!  ;)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue is the greatest airline ever ?????? #TrueBluePoints #jetbluemember

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue 's free wifi on board is the best thing that's happened since sliced bread

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Beatriz and Susan. Gate 4 MCO.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Third flight in a row for my wife with her TV not working...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue its a wonderful thing!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue you're killing me now. :-) You got me! #smitten #trueblue

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for listening. Doesn't mean I don't appreciate you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https://t.co/nTGl2WnQVM

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Lekvhg want to see what the cost would be to change to the 430 flight

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue its always a pleasure ?儭?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue this is lovely!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Anywhere warm cause its freezing in NYC

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue She claimed that she did, but I was not happy with the way I was treated.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thank you for help and quick response

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue flight 705. EWR to FLL

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue right now completely pissed off

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue That's great! Thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue.  Punta Cana, to enjoy weather n see my wifes family

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @ProfessorpaUL15 Always happy to help!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue     Is it only $50 for my 2nd bag?  1st bag too full..

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Flight 1133 (N353JB) "Blue La La" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Call me when you do and we?l have to hook up!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks for the upgrade????!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I did get the email. Thought i wasn't supposed to reply to those????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Connecticut????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue great smooth flight too! ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue do they have to depart from Washington, D.C.??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Great thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue I will. I love flying with you all. Great service.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue rocking the Tim McGraw hold music

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue, I normally ?儭? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Well, I try! See you soon!! @JayVig

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue @roxydigital HAHA. you didn? disappoint. Well done. #JVMChat

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue thanks!! Great service in #T5 already! #lovejetBlue

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Seems very likely.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue should i continue?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. 潃??????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue what's the link for #FlyFi

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is a DM possible if you aren't following me?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you're killing me from the inside

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any travel advisory coming for the Carolinas?  Bad weather!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you very much.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks !!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's the charge for oversize? Not overweight

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how much is it to check golf clubs on a flight. They might be oversized

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways Is it possible to Cancelled Flight my reservation online?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I made it- thx.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways haha no worries you guys are the best!  +1 for spelling my name correctly

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways see you on board tomorrow

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I am a UK citizen. Is there a UK number I could try?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  My tweet gets me a response to email dmsc@usairways.com

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: BY THE GRACE OF GOD, I MADE IT! ?USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.??

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank u i wiil write after call  travel agency

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes, with Delta!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no worries, your flight attendant took care of it.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just now but no general announcement

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  can you help me out?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can you follow, so I can DM you?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Great management of @USAirways twitter account. Thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why is it impossible to change / buy preferred seats via your app?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you priv chat to help chairman reroute

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways IT HAS BEEN FOUND THANK YOU

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4 great flights with no delays! Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I will never fly @USAirways again

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I made it! Thanks for the help!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways don't worry. Used own initiative and arriving much earlier than you planned for me

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways okay, great. Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now my rebooked connection is delayed.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I called the number and they said no one is available to take my call...guys this is insane

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways contact via FB messages, Twitter DM or text?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways over the phone. I called the 6170 number and she picked up almost immediately.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1899. Thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : Premier provider of missed connections! #usairwaysfail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir at 9:05am after the plane left: "why were there no agents and why were the doors closed so early?"

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks for the information!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for 30 minutes and counting. #unacceptable

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4473.  She just called to say it's a runway clearing problem of all things.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will all flights out of DFW be Cancelled Flightled today?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you. The website crashing for me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : Maybe You Should Drive #usairwaysfail

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?USAirways: @hegshmeg O?? thank you for that elaborate response

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways cannot add my frequent flyer number on your website.  Can you help?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @landonschott he's fine, he really likes picking his own seat....

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the call hung up on me..

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways does anyone from your airline know how to do their job?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways looks like our bag has been rescued. Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Instructions say to CALL. I'm just doing what it said to do.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you're really fudgin up with all these delays ?? #justwantmybed

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and I can't get through on any phones

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways follow/dm please

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways do you have an email??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any idea when flight 703 to Miami will leave for a second time?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sorry, we are in Philly. Should've told you that.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can I get a beer please. Flight #1715

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways provided the best service for me today! Thank you so much :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to "customer service is our first priority"

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's unacceptable the way your agents at the gate treat paying customers!!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  Mad love http://t.co/4ojrSDWPkK NYC-

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight ??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways new F/As from DFW to CLT this morning did a great job. Well Done!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways with this livery back in the day. http://t.co/EEqWVAMmiy

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways never flying you guys again. your customer service is awful

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now you just hang up on me. I? starting to think this is personal!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's your pet policy?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways come scoop

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways That link doesn't work on mobile.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the @comcast of airlines #2hrs35minOnHold

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on hold 2 hours 54 minutes. What's going on?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways just informed of three hour delay. Pick up the phone and get me on another flight!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways on hold for TWO HOURS now, pick up the PHONEEEEE

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @msscottwg  "That's unusual" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i want an Icecream baby...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated

Output: neutral