Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes and I would like a refund.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please help us get home tomorrow!!!!!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you.....you do the same!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hey there me again from yesterday im still on hold

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir weather is unavoidable. Understaffing is controllable

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you. ?AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.??

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir right on cue with the delays????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you we got on a different flight to Chicago.

Output: positive