Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for the upgrade- please try to get my company to approve more business class travel.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hubby made it by the skin of his teeth!   :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united following

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united It appears there are six flights to Calgary tomorrow is this correct?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's great! pls let me know when u start!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united quality work going on here. http://t.co/9xbO5daKaK

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes, they did. Must have fixed the broken ramp. Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hey, I missed my outbound flight - can I still use my return ticket?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united also checked email you have on file for me and it is correct

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no bag tagging, led to many people backing up the aisle to front with bags

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united call wait times are over 20 minutes and airport wait times are longer

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please don't take my membership away :(

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: So appreciated! @united

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united No problem just follow me back so I can! Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi there, looks like my connection is delayed too so I'll make it. Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight just Cancelled Flightled. This is ridiculous

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Home is Calgary can you get us there without the added expense of accommodations and meals.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 1632 was phenomenal frm gate (SEA) to gate (IAD)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united Thanks. Hopefully this is easily resolved.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will. Thanks.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and a husband.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm glad 1K means something, lol!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what's the hold up with flight 6475 from SLC to DEN??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for the help!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you're good. Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  no thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united oh, the Wi-Fi router is on top of the fuselage! ;)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm strongly considering taking my business elsewhere. #UnitedAirlines

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united They held the plane! Made it!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I hope so too :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united I took a screenshot and emailed it to myself. Let's DM and figure this out.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with "issues"...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united @SCVPools
Please call me at 310-795-2210.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it most certainly was not.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united awesome thank you very much for the help

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united kept me watching the safety video for the first time in forever. Nice job ????.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United has time to respond to everyone else's complaints but not mine. You just lost a customer

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I sent a DM re an existing reservation but no one has responded

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am going to a service desk now to see what the options are.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Looking forward to flying with you guys as well !!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Bag was finally delivered and intact. Thanks for your assistance.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united. You guys made my day. Treated me well. Thank you!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! Good service, safe flight... 1/2 way home!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but "unavailable"to book. False advertising much?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you suck. @SouthwestAir you're the best.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united That was the problem.  We were being told the aircraft was on its way.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need you...to be a better airline. ^LOL

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I just had an interview how long does it take before you hear back

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united as a million mile flier I'm embarrassed to ask how long ago his launched?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United super lame that you charge $8 for tv on an international flight to the US. It isn? 1997!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united or frontier ... http://t.co/n8WiNFu6C5

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you. Any help is appreciated.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP?? THANK YOU!  United Cares!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united exactly

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you.. Appreciate the response

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united mechanical issue. Looks like they got it fixed! Thanks for your concern.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united UA6357 needs de-icing! Stat! We've waited our turn...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Looks like they came through. Thanks again for the help.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Can I put sun in my carry on? RT ?united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united appreciate the sentiment and you were able to get me off the ground;still missed connection

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it just goes round & round, it's be going on for weeks,

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you @united for your prompt assistance.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united cleaning a regional jet takes an hour?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united workin on it. Waiting on him to reply.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united of course not. The inflight crew was great!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united well played, ^LO.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united DM sent.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I hope you have a solution or insurance to cover this issue

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united customer service has no solution and now we might miss a show because of them

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Do miles earned with Explorer card count toward lifetime miles?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united done

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just sent - thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Who can I contact about requesting a charity donation? #ThankYou

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I need a customer service manager to contact me please

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what's the point of offering a free checked bag of you lose it?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Will do, cheers

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx ^LO :-)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes. Houston Int'l, Bush.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just kidding with you I'll send you my stuff now. Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what is going on with baggage claim in Newark!#tiredandwanttogohome

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united got it, look forward to hearing from you soon

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thank you United! ?united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN??

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they have access to the dial that makes it faster do they?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all good, didn't die or anything. As they say "you get what you pay for"!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united maybe on my return trip ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united i got it at the gate, thanks for checking!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united round trip*

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thnx

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, that would be awesome.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just curious, when are you going to to finally learn #customerservice ?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks, keep up the good work

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it's freezing on the gate bridge#waitingforbags#united#EWR

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just got my lost Kindle in the mail! Thanks again.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your flights are really cheap what's the catch

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united one hour after departure time and still no update!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united how can you never got a flight from austin to Houston in time for a connection ever? Ever!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I will give it a couple more weeks. Thank you.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what is the problem with your flights to ny today

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Fair enough. I don't usually rant, but it's good to know someone's listening. :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for the Delta transfer. Will my bags go too?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united happens every time in and out of Newark.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks! Everything a-ok now.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ok thanks. I sent you a DM too. You can disregard that.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will I make it with the delay?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can I access Frankfurt arrival lounge when I'm flying global first class?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united has the best pilots ever Thank you guys for the great trip #thatisall

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @NTrustOpen can i go  #GolfUnited

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you. I will address it with them

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united too long for 140 characters

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we followed the baggage rules on your website and was still charges $150. But only going one way

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that would be great

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  RES # 0167560070877     Fsqthg   Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yes ! :D (Y) From @therealaviation on Instagram :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united need to chat with an actual human ASAP!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united what a joke. Hang up on customers!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm not booked on a 1:30 return flight..

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united message sent. Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united for a fee...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any updates with the DOT looking at the united fares from London to the US from last week?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you!! ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united that's fine. I'll take them.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I live abroad and am Flight Booking Problems flights for when I come visit the states :(

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all goods, I'll call tomorrow, thanks.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united next day

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united KOA-LAX should have fresh food service, right?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united will do. Thank you!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united done as requested.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hey I left my favorite blanket on the plane bring it back home to me:-(

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yes, Thx! At 10:35 (landed at 9:20).

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we finally just arrive to Bogota, good but long flight!!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united was in the air. Just DMd you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hopefully They will give me a feedback, bafore my flight...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Very good flight, thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@united
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it's kinda funny. No worries.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united great. Looking forward to your response to my DM then

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sent

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the supervisor on situation- Stacey took all our details-no claim number given to us

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 1 hour since boarding began and we're still sitting at the gate.  #UA507

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks! Makes sense. Just annoying that it can't be determined better.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! Love united!! Have 4 flights today!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Just did, thanks for checking! :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united still can't dm, it's LH7631 on 21/2/15

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sweet, follow back and I'll get the dm off

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all good! Next flight was a little delayed so it all worked ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flight 5431

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united rebooked.  This one is Late Flight too.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united your overall experience of flying is not friendly

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united it's amazing really.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You please do not burn my dreams !!!  #burningman tickets sales today.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 6344,6373, Sfo-Dfw also 1576 SFO-ORD

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Can I add miles from my January Air China flight to my MileagePlus account?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united did not get names...Dallas flight and Chicago

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united leisure. Military personnel for safety reason R highly recommended to not travel in uniform

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united How long can I expect the formal response to take?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  treats service members like crap never flying again with them #UnitedAirlines  @CNN

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks. UA1121, DEN, 40 min on tarmac.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys have such big hearts.. keep up the good work

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united received my bag. I appreciate taking care of the matter and following up!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united "federal regulation prohibits you being separated from your bag"...yet you lose our bag and that's okay

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Great, thank you!! I'll send it now.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!?? still no bag!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united My wife has been on the phone several times for past 3 days, with no result.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Cc @DadBoner  #boldflavors ?united: We?e bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united obviously

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united be  "Chicago's hometown airline" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united 3875 to Denver which we are supposed to be boarding right now but has yet to land

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united captain "we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United is it possible to upfare to P a segment where I have a GPU waitlisted?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united they held the flight for our group of nearly 20 people.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What does "Cabin Functionality" mean when I'm taking a customer satisfaction survey?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united said they would give us a refund. 30 days Late Flightr NO refund.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!??????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Yesterday, I'm sorted now.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united JT thanks for your help I?l complete the form once we are back home

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I believe you have to follow me in order for me send you a DM

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thanks! We would like an apology and a full refund. Please confirm when we will receive.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united do you think there Will problems at Newark, NJ on Saturday due to expected snow?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for the speedy response! I figured it may be something of that nature. You guys and your "fine print," haha

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  @MrAndyEp like 2 weeks after my flight!?!? Creative!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united No, I do not. I was only given a Flight Booking Problems reference number.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united take a lesson from @VirginAmerica , they know how to treat customers!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Sure did! Only waited about 15min. Yay!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united flt 4567 has had two more updates in the last 3 minutes.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united was never given one

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united stay warm - I will be passing through Chicago next week

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united when is my plane coming?  Been delayed for almost 7 hours. No plane.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a "kid" section (near the back) ;)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united all day travel. #swag #ijustwanttosleep

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir I have been on hold for over 28 minutes  please help http://t.co/Fx9BIJlxAt

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Just DMed you my confirmation number.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sure, please follow me so I can do so?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thanks so much!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir done

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir frustrating indeed especially when no one knows what the issue is....

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir and thx for not responding

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir Thank you!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir why is customer relations still not open....in Texas?!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @SouthwestAir sent

Output: neutral