Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I did they are busy

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways waiting for you to figure it out. This is unacceptable.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ANSWER THE BLOODY PHONE!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Good morning.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Many thanks for your reply! http://t.co/6CGFv02gzb

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now on hold for 2 hrs 20 min. This is ridiculous

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways more than an hour holding to change a flight on the phone now.. What's up with that???

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways download jeokoo the American app for air travelers

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways keeps dropping my call and won't even let me stay on hold because they are "too busy" #idontwanttocallback

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ok thank you! Very helpful! This is why you're my favorite airline!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways question is why flight took off at all, now a friend is stuck needlessly in another city

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can I book award travel on Etihad with Dividend Miles?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways by far the worst airline in history. I'll never ever fly your garbage again

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Oh well. I'll get to Cancun eventually.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can I get an update on flight 680 to DCA?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways well, depending on the policy will make the determination as to which airline is selected to travel.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Still waiting for another crew member. #cabinfever

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hell is terrible gate agents. And a three hour wait at the gate.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways nervous for flight tomrw out of key west not friendly customer service

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will you fly me to somewhere warm? I'm tired of this snow! :(

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it a change fee request from a month ago.  after one hour on phone with your team, I? told 120 day backlog.  Awful.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you help us figure out our correct six digit confirmation number?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you DM me please?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Okee doke

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Ok Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Can't wait for the trip. Thanks for getting me there!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways seems to be the only airline without a dedicated line for status members

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if one with @AmericanAir why can't you use American miles????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why cant Sapphire members reach anyone on the phone?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways or is anyone even responding to social media? AWFUL.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Got it, thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways International

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways so you're not honoring miles with @united that were traveled last year?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways me too!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes I did thank you! They did a great job turning the flight in jan !

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways connection made. Thanks again this week. #daddyshome

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes, it was Sunday.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will shall see in the next couple of minutes.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.?? #false

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways absolutely

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i got through and am able to switch my flight with no charge. Thank you

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways Welcome to North Texas US Air / American Air employees.
Housing and Education are great opportunities in The GR8 State Of Texas

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how can i get ahold of a reservations supervisor?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways awesome! And yes, @UpInAirClaire is!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Yes, I get that. I? asking: Specifically, what will you do with the feedback I?e given you?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how about a little help for the two gate agents trying to rebook flight 1707?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways made it!!! Send Bloody Mary's to row 27!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways made it.. Never ran so fast in my life

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks, but you can't. My flight was Cancelled Flightled for "maintenance" reasons, and the next available flight was too Late Flight for me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I appreciate your prompt response.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways of course weather was a joke 43 beats 5 degrees in PHL! ????儭?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you for refunding me on my baggage ! really appreciate it

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Mobile boarding pass email.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be??? Spring Break !!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I will. Thank you for at least tweeting me back:) better than most. ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and that you can choose the same seat for free after clicking 100 buttons.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I?l do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please explain, I have plenty of time since I'm STRANDED!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I know that, thanks. Evaluate further ;-) ... -Chairman

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you finally got our bag. Customer services reps were wonderful.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways we got our bags today. Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways never fails to disappoint.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I miss you too. Work has taken me out of Philly. I?e been on flight 1776 from BOS ??> PHL so many times I should have a res. seat

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Do you have a phone Nbr for Refund Dept ?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks! Made it safely! http://t.co/KCqeBEej7S

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is there  anyway to get rebook in help on twitter?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How will I change it?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I just think it's weird to have mileage as 666

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 5 hour cross country morning flight and you have no food? #BadService

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO ??????????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you DM me & add me to the upgrade list for a flt tonight?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: THE END: RT @USAirways: Reminder: From 2/28, we?l be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?USAirways: Reminder: From 2/28, we?l be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir no, don't leave me!!!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 657. My daughter Candice and I are together with her baby.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways #tbt every day.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways skys r sunny air is cold I can't wait to get to #CLT

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yeah , I have been expecting The same for 3 hours

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that's it?!?!?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ???

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways My booked seat ended up being the last row which was labeled "do no occupy" had to play musical chairs for 30 mins. Unacceptable

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways KUDOS to your phone support and Charlotte gate staff!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Will do :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you. We filled out a claim and hope to have the bags tomorrow.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - done :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways : its just a very bad customer service experience// can you help

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways really!??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no your not!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you for fixing my 5 hour delay.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please follow me so I can DM you about something

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways landed safely everything worked out.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on Sunday! Can't wait! See you then

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Emailed them a week ago and still nothing...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways ice cream up front! Solid

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says "call volume is high." #vrm

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways surprisingly quick response time by you and them. Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I spent more on the room & transportation then I did the whole flight

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened"

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways must be nice to take your customer service phone off the hook! #fendforyourself

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you!!! On our way to get her bag now - thanks to having that number ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!??????????????????????????????????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)????????????????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways that is the most useless tweet I've ever seen out of you.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways last name Pordes

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways what do I push to rebook with that 800 number

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)????????????????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Thanks. ?USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Fuck you

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thank you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Awesome USAir, TYSVM <3

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @noltnancy What will be is a what may be...what is...sucks. #fail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @erickofiejones how long are billing cycles

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is the worst airline I?e ever flown on. You guys have treated me like garbage today.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways and if the flight is full?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways HA!  You're fun.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways flying high thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @satesq theres only one flt PHL-CRW per day.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ??????????????????????????????????????????????????????????????????????????????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE ????????????????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)????????????)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways right on. Up. Up & away ??????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways on hold for 2 hours. You know what just keep my money

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways done

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Thank you so much its been a very stressful day

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Absolutely!! The staff was amazing!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No I missed the funeral so I had to take a train back to Newark

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I left my son's Duke hat on flight #1761 last night. It says "Mason" on the back. Any way of locating it? Thanks in advance!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways How can I change without penalty and not have to call customer service

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways Why is there no contact email for customer complaints?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways still crickets from customer service.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways will do. Hoping for a voucher for a future flight #Optimistic

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways No kidding. Oy.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways  thanks I hope I get to my destination

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways You need to contact me ASAP. #Furious

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @USAirways I?e had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: .@AmericanAir just disappointed with the Flight Booking Problems process and add? fees to sit together on a more crowded flight. Not impressed so far :-/.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I did

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you, you too!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir got another flight. Thanks you

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir spent $8 for the choppiest feed of "Whiplash" ever. #americanairlinesfail #iwantmymoneyback

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir great, thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir awesome. Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir These are some awesome photos. Thanks for sharing! ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: ?AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http://t.co/AnEqXZR4bp

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I want to speak to a human being! !!  This is not an obscene request!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we've already made other arrangements ourselves.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you, you too!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what's the status of flight 1357 out of sju?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir These birds could fly to South America for example #Argentina

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I know. Just a little cold weather humor. :)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks so much!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @americanair I sure do. I'm running version 3.10.0

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Nice to read it! Thank you very much!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can I get a free ticket to Hawaii for being fabulous

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir great customer service thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm sure they did. It's certainly chilly back East today! ??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well have all day and all the time in the world

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir oh it's nothing my issue was already resolved and I am in the air

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why is raleigh not on the updated southern states advisory???

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir fly my child

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Oh they seem  to have reappeared now lol

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and then wanted to change it to BA for Avios.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks for the quick response - it's appreciated!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir
Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the update

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider F礙-route as I have connect?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my boss is :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Is there lack of communication/competition between the American and the Air by any chance?

Output: negative