Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I can DM it to you, if you follow me

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir does it show that we are on the same plane?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir although you have no control of the weather, you came through with a great customer service

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ...2/2 doesn't help me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yes, thank you. Just not how I wanted to start my vacation!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for replying. Trying to figure out how to get from there from DFW

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's flight 5348

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir fantastic thanks! Will try and tweet a photo of the view :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks, have emailed them. How long should I expect for a response?

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  Yes I do bit you don't follow me so I can't DM you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ...have you seen Blue? Go look it up :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hi when will your next set of flights be out for next year from Dublin???

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir travel week, delays, Cancelled Flightlations, "if you want to learn more about the merger press 1", delay my connector in Chicago #deice

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir That? a rather clunky process. Whoever designed that clearly doesn? understand e-mail 101.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks! Flight 2160 today. Great crew!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir "Thank you for contacting American. The email address you have written to is an unmonitored account??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you a bot? Haha always same lies from you!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that's what is on my ticket and my confirmation email. Anything else?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land ??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Lol great answer.. ?AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Ps, I was right.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir nothing, you have done enough.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http://t.co/fA7Nygn1Ux

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude ????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you! My lost item was located at ORD and is being returned to me.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no, you should do something about everything happened yesterday...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  and I forgot about that lounge!????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks  you always be my airline of choice when possible

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Are you expecting any delays out of #DFW tomorrow morning?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Oh trust me. I am in love. It is so beautiful!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir do you have hand sanitizer in the bathrooms on your flights?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No apology necessary. It was wind and I was on Delta. XOXO

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir sent

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir do you guys have wifi on international flights?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Just followed you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir What are Preferred Seats?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what is going on with the flight 2417? It has been delay a lot .

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Why is your cover photo of TWA? Just wondering.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yikes.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir jet slides off icy taxiway at @dfwairport

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir so disappointed with this airline never again will I book with you guys

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the status on my itinerary says on request in red. What's that mean?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my Mistake multibillion dollar company

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir keep up the good work.  Got me to my destination safe and on time today

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir um no just hanging out what? new w you?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty ????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 3349, was supposed to be in little rock at 10am this morning.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No worries at all. Y?ll have a good one!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Flight Get Me Out Of Chicago.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Am I upgraded on my next flight?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks, I'll look forward to the response.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you so much.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said "we are waiting for the mechanics to finish lunch"!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you. They are processing my refund.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please dm me

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir great job and great service in and out of SDF this weekend during the winter storm.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yes I have. Thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 77min still on hold to chg award travel #sorrynotsorry

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well you spelled my name wrong.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thx, just sent the DM

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir due to road conditions

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well Done all of you xx

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My father loved working for you as well as PanAm

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir followback

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks for keeping us safe

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir really

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir DM sent

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir #AmericanView
The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation!
#thanksamericanairlines

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir dmed back

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir research buddy. Read my previous tweets and get some context.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is 2513 and 1555 on time or Cancelled Flightled?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  that's what I am hoping for

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir make that 7hours now

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir dmed the name

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight 353

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways "ma'am if you have a complaint you should visit our customer service desk" {sees line ~45 people deep}

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir still no response from AA. great job guys!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir could you guys follow me so I can dm yall please

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir two were non revs, right?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir check your DM please

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how we looking? We going to be able to get out on time? #flight353

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir on hold again....estimated 2 hr hold

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable ????

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir No worries. Don't blame you for weather.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - trying to track down backs for two of my attendees #help

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir does that mean my ktn is not in my reservation?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you so much that helps a lot.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Will 2396 be Cancelled Flightled tonight?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ??? love the company!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir would also like say kind move on adding the points !

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ok, I just received an email with my registration from your team. Thanks a lot

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir all right, but can you give me an email to write to ?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir If you care, could you have someone call me to explain what is going on.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir .. UMM hello?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thank you!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir got a callback at 1 am, took care of it. thanks.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas "This feature is currently unavailable" appears ?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir When did they start to sell water @AdmiralsClub ?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Can you respond to my DM?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yep, was in one of my other camera memory card :D

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Err 2 hour wait time for the Exec. Plat. line?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Understood. Thanks anyway

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you're my early frontrunner for best airline! #oscars2016

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we?e relatives nearby.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanx for replying. DM sent

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Weather was not involved.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Got my bags this morning! Thanks!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it looks like a mistake

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir wow that's helpful.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can you take care @Cowboycerrone please.  Thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir By "answering as fast as they can", you mean hanging up on every call?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ??#ANGRY

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yes, but should be able to get a push notification via the app if I? logged in and on a trip. Email/text is so 2010 ??.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @Cowboycerrone  ratchet airway!. ......

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir anything you can do?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  ????????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir employees are racist!!!!!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir she doesn't have Twitter.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." ??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Your logo looks like 3D glasses.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Still looking as we speak.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems / refund.  Have children and need to make plans now

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I just DMed you

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why is it most first class passengers now request the sand which from coach ?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful ??

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?ll hold AA1458 to RDU so they can connect?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how can you not be taking calls? I need to change my flight!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir well done, you have taken the fun out of air travel @PHLAirport

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no worries even though I was talking about seat assignment :)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Yo, could that be a catering truck before mine eyes?  Unmoving? http://t.co/ASW6QwUf1Z

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Great seats on this aircraft!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 3198 to AEX. Is it still going?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Why does your iPhone app not have any sort of notifications option?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir agents refuse to help, "too busy" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir pathetic to have your gate agents lie to my face when you are at fault

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir ok, thanks you! Have a great night AA team!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir any idea what's up with flight AA3181?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why a different airport! I have no way of getting to a different airport.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir many trips coming up!  I will see you soon ????

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir message and pics sent...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm great thanks keep up the good work

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @dfwairport got rebooked through the AA online app.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir is rude a hiring requirement at key west airport shaking my head

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir can I DM you info?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Tired of sitting on a delayed #1702 again and again computer down

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A?儭?8C ????

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Always enjoy my time. Now on the plane to DFW!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?ll have an email?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input:
@AmericanAir

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight 1041 is the first flight.

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Always love opening the upgrade email.

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir where do I look for cabin crew vacancies?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir cannot talk to any agents keep getting hung up on crazy

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir  2 hours to be answered on a call?

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir when is next lax JFK flight today

Output: neutral


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!

Output: positive


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations

Output: negative


Instruction: Classify the input using one of these labels: neutral, positive, and negative.

Input: @AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?

Output: neutral