{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I didn't today... Must mean I need to take another trip!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I ?儭? flying @VirginAmerica. ?儭???","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... ?? I want free internet","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood All were entertaining","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows \"On Time\" not \"In Flight\". Thanks.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Will flights be leaving Dallas for LA on February 24th?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood - Carrie!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood ??????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica \"You down with RNP?\" \"Yeah you know me!\"","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Have a great week ?????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Another delayed flight? #likingyoulessandless","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Is flight 0769 out of LGA to DFW on time?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Lister to my show my on Monday 1230 130","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? RT @VirginAmerica: You?e met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Only way to fly! #Elevate #Gold","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica If only you guys had flights from CMH.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica you will match my #AmericanAirlines status? Cool!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy?? @asarco_ES_ar ? ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Just DM'd. Same issue persisting.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica trying to book a flight & your site is down ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica can you please get me to the new york area before monday afternoon","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks so much for the awesome support, you guys rock!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica sounds like fun !","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica classiq, luv Virgin America. Greetingz","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight??#sfo","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I see what you did there ;)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica way to take advantage of #MayweatherPacquiao :)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your inflight team makes the experience #amazing!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Thank you!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Need to start flying to @KCIAirport .  ???????????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica would love to do more for virgin just like I do for @GoPro","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica happy to spend the day together. Let's do this!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica They were very understanding and helped me out.  Thx! #Comps","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica How about some free drinks on the flight back for the free promo?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @SSal thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica momma I made it! ????????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Bruh ?VirginAmerica: @giannilee Turn down for what. #VXSafetyDance??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica ok! first time flying with you tonight :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO.  Just needs a cabaret singer.  Think about it!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica that doesn't look to fat to me! It looks yummy!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica omg omg?????? nonstop Dallas to Austin on virgin???????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica no A's channel this year?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica OMG FINALLY","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Congrats VX on the new route! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ???? @FreyaBevan_Fund ???? ??? ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica is that #thestarter??????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica ...Please come to Minneapolis St. Paul!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica I love the dancing little richard. cool beans.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica wifi AND better seating.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica still waiting to see  @Starryeyes_Dev_  ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc?? @JenniferDawnPro","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for taking care of that MR!! Happy customer.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you think you boarded flight AU1066 too early? I think so.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united follow me please this airline is beautifull ?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no I don't, but I'm sure United have my info on its system.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once he found out we had a problem he avoided me like the plague. Was told \"we can't find a supervisor.\"","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just sent an email to Customer Care, telling them I may have to break up with you ??. I sincerely hope they can help me!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united despite my bag not making it to Newark good informative email tracking updates help!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the info I already knew...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ???ut.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how do I get my account number if your website says email is unavailable?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I guess that's too much ask, huh?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please be good to me this weekend!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm so frustrated and nervous because of this.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Okay thank you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've filed the claim but have no way of calling for updates. Is there another way to do this?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how we looking on getting those bags to Lusaka","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united keep me updated. Let me know that the bags make the flight to j-burg","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are offering us 8 rooms for 32 people #FAIL","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Deep Vein thrombosis","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united But thanks for asking","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you too!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your website deserves a new design. #html5 FTW!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Twitter isn't letting me DM you..","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Not encouraged that I'll have my CPAP tonight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! ???? #StatusMatchPaidOff http://t.co/ATfRKp6goY","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I appreciate your efforts getting me home!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That's correct?'ve spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united http://t.co/hj5kq82Chn, however, is completely under your control?he price was and still is displayed on http://t.co/hj5kq82Chn.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united like continental's chicken feat fairs","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I left my comment with customer care. Thanks for contacting me.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Yes!! Thanks so much!!! ????united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. I flew into Newark from Vail/Eagle.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for responding so quickly with a helpful tool! @dustyob","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lovely new plane from LGA to ORD but no power outlets?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is the worst airline in the world.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united done","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united he has no priority and Iove it","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi guys, do you have a general enquires email address please? Thanks David.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will, as soon as I am done with my article.  Thanks!  ~Tom","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm rebooked now, but the line was 300 people deep.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 8602947, jon at http://t.co/58tuTgli0D, thanks.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Did you find out where it is? Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Definitely will!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. Literally called for preboarding as I ran up.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's brilliant Thankyou so much. Is it classed as part of carryon?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're the reason this whole travel experience has been a nightmare","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's cool - now what?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Cancelled Flights flt from EWR. \"No crew\".Tells wife & 4 yr old to \"get to NY to catch @AirCanada\" to YYZ! Good #customerservice is dead.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just confirmed a seat! Crisis averted! Beers won't be missed now","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Understood and thanks! I should have tried reaching out sooner.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @scotthroth scott, need a good book suggestion?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united There is no \"reference number.\" Your agent told me to \"just drive to the airport\" because \"I can't reach anyone there to deliver...\"","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I request a ticket change through twitter ?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united love the new 1st class breakfast!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.\nJ","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how about starting without the robotic response?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 433 lets go you look like clowns no one is giving up 1st class for $500","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've got a campus visit in an hour and I'm still wearing the same clothes...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united good morning, any first class upgrades available for ua1619 Feb 25  rsw to ewr? I need 4 seats please","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and learn how to book flights. http://t.co/MHHS9RUpLv","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Was able to send the DM. All good now.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. Got it straightend out last night.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you???? http://t.co/KMQuLY9g5E","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do you have a further update on the suitcase today please.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am impressed with your super-fast reply to @CGJase","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united was trying to change a flight online but got an error can you help via DM?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united followed you and DM'd you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united whats UA 1205 lax - newark ??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you have now lost my bag. Never ever flying United again #joke","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is it even legal for you guys to advertise flights that you cant honor??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How do I get through @TSA to finally board UA 1534?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united either your staff or whoever you contract with at PVD is failing you big time tonight...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA1469. Just landed.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 435","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why have airlines always told us they can't open a cabin door once it has been closed?  This plane has done it 3 times tonight.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on a flight at 11:30 tomorrow.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united social media team is on point on #OscarNight :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for following up!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #LAX #sunrise UAL212 LAX-JFK","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ...would be on the next flight to Hayden/steamboat","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united but we are on All Nippon now (booked by United to replace the one we missed).","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?united: @rikrik__ What made you come to this? Can we help you with anything? ^JP?? free tickets , for the i convince .","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united look at this beauty ???? dc-10 united airlines ???? Hope you like this beauty ???? http://t.co/NS1aCFqCdQ","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I trust you enough to put my coat in my checked bag!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united finally made it to rep, who solved my problem.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys are complete ass","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united +the plane.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my flight was already Cancelled Flightled this morning because of a \"snow storm in Denver\". And now I'm in DC waiting for a pilot to get on+","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thx off the response, finally got through the 45 min wait and talked to someone.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is why I fly @SouthwestAir ... Never have any issues","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What does DM the confirmation @ mean???","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks so much , my passport was recovered","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thank you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Just need to get CVG.... and my bag too. Thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so what's the solution?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it was very comfortable, now waiting for our luggage","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pls follow for DM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH?? always blame the customer","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no way one person is working entire security checkpoint in EWR ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any chance you could help rebook?? My flight Cancelled Flightled","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united same day flights","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just did! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am - thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just sent to you.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you a bish","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My bag reference ID number is IND43728M. Thanks for looking at it.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @suntoshi I still like you united airlines","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til \"U\" are the only \"U\" in the sky. #NewAmericanStinks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's with the layover in Canada from the UA125? Is that scheduled?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just sent a DM. Thank you for the acknowledgment.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has been showing the same tone deaf video for all these years about how \"wifi is coming!\" Hah.Not before I leave. @VirginAmerica ftw","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Much appreciation for your help.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Phone","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united if I was rebooked do I have to pick up my luggage?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am following - you need to follow me for DM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I see several economy plus can you put us in those. We don't have to be seated together","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has once again earned a place as the worst airline in the business","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After all I have been through on this trip, can you get me on another airline home?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united OMG!!! you just bumped me off the last flight. Can this get any worse.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's the best way to get your tickets? Print off at home or go to check in desk?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nope I gave up - maybe they'll deliver it","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the upgrade- please try to get my company to approve more business class travel.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hubby made it by the skin of his teeth!   :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united following","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united It appears there are six flights to Calgary tomorrow is this correct?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's great! pls let me know when u start!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united quality work going on here. http://t.co/9xbO5daKaK","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes, they did. Must have fixed the broken ramp. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey, I missed my outbound flight - can I still use my return ticket?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united also checked email you have on file for me and it is correct","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no bag tagging, led to many people backing up the aisle to front with bags","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united call wait times are over 20 minutes and airport wait times are longer","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please don't take my membership away :(","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"So appreciated! @united","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No problem just follow me back so I can! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight just Cancelled Flightled. This is ridiculous","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Home is Calgary can you get us there without the added expense of accommodations and meals.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1632 was phenomenal frm gate (SEA) to gate (IAD)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united Thanks. Hopefully this is easily resolved.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will. Thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and a husband.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm glad 1K means something, lol!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was able to get a seat on earlier flight sfo to ind.  Can you add me to 6pm ord to IND?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's the hold up with flight 6475 from SLC to DEN??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for the help!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you're good. Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  no thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united oh, the Wi-Fi router is on top of the fuselage! ;)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm strongly considering taking my business elsewhere. #UnitedAirlines","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united They held the plane! Made it!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I hope so too :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united I took a screenshot and emailed it to myself. Let's DM and figure this out.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with \"issues\"...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @SCVPools \nPlease call me at 310-795-2210.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it most certainly was not.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united awesome thank you very much for the help","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kept me watching the safety video for the first time in forever. Nice job ????.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United has time to respond to everyone else's complaints but not mine. You just lost a customer","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I sent a DM re an existing reservation but no one has responded","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am going to a service desk now to see what the options are.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Looking forward to flying with you guys as well !!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Bag was finally delivered and intact. Thanks for your assistance.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united. You guys made my day. Treated me well. Thank you!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Good service, safe flight... 1/2 way home!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but \"unavailable\"to book. False advertising much?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you suck. @SouthwestAir you're the best.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united That was the problem.  We were being told the aircraft was on its way.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need you...to be a better airline. ^LOL","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I just had an interview how long does it take before you hear back","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY?? ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united as a million mile flier I'm embarrassed to ask how long ago his launched?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United super lame that you charge $8 for tv on an international flight to the US. It isn? 1997!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united or frontier ... http://t.co/n8WiNFu6C5","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you. Any help is appreciated.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP?? THANK YOU!  United Cares!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united exactly","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you.. Appreciate the response","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united mechanical issue. Looks like they got it fixed! Thanks for your concern.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united UA6357 needs de-icing! Stat! We've waited our turn...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Looks like they came through. Thanks again for the help.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Can I put sun in my carry on? RT ?united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united appreciate the sentiment and you were able to get me off the ground;still missed connection","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it just goes round & round, it's be going on for weeks,","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you @united for your prompt assistance.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united cleaning a regional jet takes an hour?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united workin on it. Waiting on him to reply.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united of course not. The inflight crew was great!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well played, ^LO.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united DM sent.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I hope you have a solution or insurance to cover this issue","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united customer service has no solution and now we might miss a show because of them","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Do miles earned with Explorer card count toward lifetime miles?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united done","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just sent - thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Who can I contact about requesting a charity donation? #ThankYou","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I need a customer service manager to contact me please","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what's the point of offering a free checked bag of you lose it?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will do, cheers","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx ^LO :-)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes. Houston Int'l, Bush.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just kidding with you I'll send you my stuff now. Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flt 912. Capt Herman is amazing! Came out before flight to play \"ask the captain anything.\" Wonderful ambassador to the airline!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what is going on with baggage claim in Newark!#tiredandwanttogohome","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united got it, look forward to hearing from you soon","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you United! ?united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they have access to the dial that makes it faster do they?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good, didn't die or anything. As they say \"you get what you pay for\"!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united maybe on my return trip ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united i got it at the gate, thanks for checking!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united round trip*","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thnx","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, that would be awesome.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just curious, when are you going to to finally learn #customerservice ?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks, keep up the good work","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's freezing on the gate bridge#waitingforbags#united#EWR","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just got my lost Kindle in the mail! Thanks again.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your flights are really cheap what's the catch","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one hour after departure time and still no update!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I will give it a couple more weeks. Thank you.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what is the problem with your flights to ny today","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the Delta transfer. Will my bags go too?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united happens every time in and out of Newark.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! Everything a-ok now.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ok thanks. I sent you a DM too. You can disregard that.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel ????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will I make it with the delay?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can I access Frankfurt arrival lounge when I'm flying global first class?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united has the best pilots ever Thank you guys for the great trip #thatisall","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @NTrustOpen can i go  #GolfUnited","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \"We like hearing from you.\" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you. I will address it with them","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united too long for 140 characters","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we followed the baggage rules on your website and was still charges $150. But only going one way","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. \nhttp://t.co/3fq3XElbOn","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that would be great","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  RES # 0167560070877     Fsqthg   Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yes ! :D (Y) From @therealaviation on Instagram :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united need to chat with an actual human ASAP!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united what a joke. Hang up on customers!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm not booked on a 1:30 return flight..","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united message sent. Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united for a fee...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any updates with the DOT looking at the united fares from London to the US from last week?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you!! ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united that's fine. I'll take them.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all goods, I'll call tomorrow, thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united next day","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united KOA-LAX should have fresh food service, right?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united will do. Thank you!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united done as requested.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hey I left my favorite blanket on the plane bring it back home to me:-(","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yes, Thx! At 10:35 (landed at 9:20).","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we finally just arrive to Bogota, good but long flight!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united was in the air. Just DMd you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hopefully They will give me a feedback, bafore my flight...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Very good flight, thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \nI will admit, you've been rather good to me over the years.\nYou've still got me hooked.\n(for now!)\nPeace.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's kinda funny. No worries.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united great. Looking forward to your response to my DM then","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sent","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the supervisor on situation- Stacey took all our details-no claim number given to us","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 1 hour since boarding began and we're still sitting at the gate.  #UA507","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! Makes sense. Just annoying that it can't be determined better.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! Love united!! Have 4 flights today!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Just did, thanks for checking! :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united still can't dm, it's LH7631 on 21/2/15","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sweet, follow back and I'll get the dm off","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all good! Next flight was a little delayed so it all worked ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flight 5431","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united rebooked.  This one is Late Flight too.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united your overall experience of flying is not friendly","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united it's amazing really.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You please do not burn my dreams !!!  #burningman tickets sales today.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Can I add miles from my January Air China flight to my MileagePlus account?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united did not get names...Dallas flight and Chicago","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united How long can I expect the formal response to take?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks. UA1121, DEN, 40 min on tarmac.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys have such big hearts.. keep up the good work","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united received my bag. I appreciate taking care of the matter and following up!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united \"federal regulation prohibits you being separated from your bag\"...yet you lose our bag and that's okay","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Great, thank you!! I'll send it now.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!?? still no bag!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united My wife has been on the phone several times for past 3 days, with no result.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Cc @DadBoner  #boldflavors ?united: We?e bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options\"","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united obviously","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united be  \"Chicago's hometown airline\" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united 3875 to Denver which we are supposed to be boarding right now but has yet to land","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united captain \"we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is it possible to upfare to P a segment where I have a GPU waitlisted?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united they held the flight for our group of nearly 20 people.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What does \"Cabin Functionality\" mean when I'm taking a customer satisfaction survey?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united said they would give us a refund. 30 days Late Flightr NO refund.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!??????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Yesterday, I'm sorted now.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united JT thanks for your help I?l complete the form once we are back home","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I believe you have to follow me in order for me send you a DM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thanks! We would like an apology and a full refund. Please confirm when we will receive.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your \"fine print,\" haha","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  @MrAndyEp like 2 weeks after my flight!?!? Creative!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united No, I do not. I was only given a Flight Booking Problems reference number.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united take a lesson from @VirginAmerica , they know how to treat customers!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Sure did! Only waited about 15min. Yay!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united flt 4567 has had two more updates in the last 3 minutes.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united was never given one","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united stay warm - I will be passing through Chicago next week","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Is there a direct number to call to request a refund?  Its telling me its not valid as I changed the ticket.  No number on site","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united when is my plane coming?  Been delayed for almost 7 hours. No plane.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a \"kid\" section (near the back) ;)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, \"Fly the Friendly Skies.\"","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united all day travel. #swag #ijustwanttosleep","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have been on hold for over 28 minutes  please help http://t.co/Fx9BIJlxAt","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just DMed you my confirmation number.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sure, please follow me so I can do so?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks so much!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir frustrating indeed especially when no one knows what the issue is....","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and thx for not responding","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why is customer relations still not open....in Texas?!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir reference #: 261093929756","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will do - if you follow back I can DM that info","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thankyou :))?儭?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons I tried. ???? It's okay","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the great customer service today! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir beyond ready","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir following. Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any word when the customer relations department will open back up?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh no worries. Just have never seen that before until today. I mean?夷t is a great card ???","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any deals to orlando in April/may??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S?? Thanks again SW","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Dang, if only practice was an hour Late Flightr today...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that was supposed to say \"boo\" not book. booo.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really easy for locals to get down to the strip. book.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do get priority seating after you already paid for the flight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir weren't too \"sincere\" when you Cancelled Flighted my flight and made me drive 17 hours to get home..","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks, you guys are the best","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir if only you could control the weather in Las Vegas ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nice touch on the passbook integration!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir need assistance getting an extension on a flight that has expired.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome. Thanks! You guys rock!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can my wife's RR points be transferred to my RR account?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir arrangements to reimburse me for the rental I had to get?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have sent you a DM with the details. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir   Are flights going into Dallas this morning?   Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir show me some love and a companion flight~please and thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you're my early frontrunner for best airline! #oscars2016","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks! Very excited to see it :D","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  how do you get one?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes please","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes please.my son lives in NJ.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #RedCarpet Southwest Companion Pass would be great!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend ??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir where is mines?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes, please.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just got mine..now where to go??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your wifi is angering me with its slowness","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Mad love http://t.co/4ojrSDWPkK NYC-","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My Fav!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir good to be back. See you all again in several weeks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think you have great people working for you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when are you starting routes to #Hawaii and #Canada?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @AmericanAir y'all are better then @united","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you follow for quick DM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've DM'd you. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Southwest Airline is THE way to go!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for getting me home from Denver tonight despite the snow!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir never lets me down!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your phone lines suck. I have a dilemma.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise ???? Had the best experience with him","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am just wondering when are you going to open up fares for November?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir bags fly free..just not to where you're going.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now our pilots timed out...#getmeoutofhere","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yep after two hours and thirty minutes","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! ???? flight #4229","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sent your way, thanks for the help.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir very confusing to receive \"your trip is around the corner!\" email when I already Cancelled Flightled the flight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have five people shown up yet","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ???? you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hire more customer service agents. And hour and a half is too long to hold","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir k thanks :)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I DM'd you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir greetings","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Plz consider customers you're losing to #AA for ?? the KC ???? OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've been on hold for 2 hours!  When will you answer??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey there, can you follow us so we can DM you a question :) ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Grand total from landing to getting bag: one hour. That's very sad.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!???? http://t.co/RHw78ktQFO","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir wanting a 潃?? for the ???? finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine \ngreat news.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir first time flying with you. You've definitely won me over!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I am absolutely sick of 300s and no wifi!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'll have to drop by next time I visit!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir $192 rndtrp 4/30-5/5 \"@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight\"","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @dultch97 that's horse radish ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir    How's life @ the NOC?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( 矷簞 ?? 矷簞)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair has posted flight schedule covering the date range of @_defcon_ 23","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir okaaaaay UGH IM 8 MIN AWAY","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir go @franks105 go!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I cannot DM you as you do not follow me.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm 30 mins out WAIT FOR ME??????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yeah haha. Never been in one. It's expensive ?????? and we will!!!!! So much fun! #destinationdragons","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you for your help, Shannon! Great customer service, @SouthwestAir.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you! DMing now.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at \n@VelourLive here in Utah I would love to go I am available! :)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's awesome! Love flying SWA!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir That guy was the flight attendant on my last flight?? he was hilarious! ?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir shhhh i don't want something else to steal our deal????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi there. We?e flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please do. Hate having to fly a different airline. You're my fav.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why did you book my hotel twice?!?! Ahhhhh","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent DM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir... I love you. Air travel doesn't get easier.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it is working on a different device, though. Any help is appreciated.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir your employees at BWI have been amazing!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir this would be an awesome experience #DestinationDragons","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir give me tickets to atlanta! I would do anything!  Anything ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir a nice trip back home after a looong vaca ???? http://t.co/9TRvfnCedL","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM Sent.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can you please DM me? I have a question for you :)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir done.0","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir ???? 2 a day?!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir will you please work out a contract with @triflight to offer service there..","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please reply to my DM ?儭?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has some of the best airfare prices! Gotta LUV them :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir flight # 317","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though\" 4 the record,I didn't leave the 80's, the 80's left me","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ok, gotcha! ????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you! ?儭儭儭? you guys!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir CEO Gary Kelly, \"You all are absolutely my heroes!\" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir CEO Gary Kelly, \"We are America's most loved and most flown airline!\" #SouthwestRally #BWI #bestemployees #swaculture #swapic","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @DreSparkles Thank you! I finally made it to my destination","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you. Please follow and I will send.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks @SouthwestAir ! #heartlanta","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the \"rock\" version)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin ??????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can I get some luv with a fallow?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir following!! My bad.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yes can do","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is really stepping up their \"service\"?? http://t.co/VQTyza6Mzu","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir ..just booked trip to Cancun...?儭? no baggage fees..but need to have more flight time options","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan \nhttp://t.co/p8Vcz4XTHM via @DispatchAlerts","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir That would be great. Thank you! I'll send it over when you follow.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir boarding passes now compatible with #iPhone #Passbook \nhttp://t.co/1ESmMnIZEk","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love SW forever???????仍滮?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir please please please choose me to go see @Imaginedragons   #DestinationDragons","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir oh my god thank you so much!!! I just sent you a DM","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Congratulations!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir MAC computer left on BWI to LA flight on 14th.  Reward for recovery; info important to owner.#HELP #passengers #honesty","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Southwest is definitely my favorite airline to fly! :D","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir aww thanks!! Other than that, love it!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir we're here at MCO. Thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I appreciate the reply. RT @SouthwestAir: @luxclark We?e so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 ??????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @flightspots about time! #mobileboarding is a must!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I ?儭? you! The only airline that understands us military families and our unpredictable changes. Pound it ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz ???儭m dying","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Fantastic! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't \"Luv\". When r u going to fly me to Savannah? Pleeeease!!!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank u for not leaving me \n@me nice job running thru the airport to catch your connecting flight","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks!!! :)  It is good to air on the side of caution","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir doesn't even have gluten free peanuts. whyyy me??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad & threatening to take away my Companion Pass. #Luv","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thx - fingers crossed they are found.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just DMed you guys!!! ??????????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir that's why I fly y'all, that personalized service","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir k but who won destination dragons","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Open more kiosks at \nAustin-Bergstrom. Three lanes to service a line of 50 people? Really?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Bingo! ?SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I would but you need to follow me first ;-)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir love..luv the addition of the passbook option.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the follow up. So glad to get my bag back.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair is your companion pass broken today? \npurchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair #ftw! ???? Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @taylormdowns We share that value in common. :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @karajusto OK we will! Thank you!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When does the new schedule open that takes us past 10/31?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just sent you a DM w/ additonal info","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir lemme come to #DestinationDragons ?????? this university student could use a break from all these books.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir sent","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir All Flights lead to VEGAS BABY!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir it's ok...I forgive you guys.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss oh my gosh","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @love_dragonss LAUREN HoLY SHT","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you thank you thank you","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When does PV get approved? I am ready to go!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Sorry! Thought I did. It's done now.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome!!! Sending now.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Finally got me home #BNASnow","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks I just sent a DM with this info.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for the info! Have a good day.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair Hi, how do I add a flight to my account? Just created it","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir de-icing is important!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Today is going to be the day, I can feel it!  Thank y'all for your support throughout! We're coming home Nashville! #Octavia","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need some help with a reservation","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir has the best customer service!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for your excellent response time and assistance! All set :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can't wait! Thanks for the response!?儭?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks!! We will see what happens!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir who should I contact about a missing Rapid Rewards credit?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  I got rebooked for tomorrow","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Black History Commercial is really sweet. Well done.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I got it added thank you! :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thank you :-)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can I use points to book a rental car?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I did. Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Awesome - thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is ????????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir About time...and just in time for my next flight Thursday.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir think you need to follow me for a DM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When do you all expect to open the reservation through November?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir too Late Flight now","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir what is DM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir you need this song for your next commercial!  https://t.co/jU9rHZ4RQc. #SWA #love","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir JH thank you. I finally got through the second time.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @TomVH just get the RR credit card and get the points of family that way","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online?  If not, why not?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Tried to DM you, it won't let me as it says you are not following me.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir just did, thank you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got \"unspecified errors\"","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I absolutely will. Where can I send it?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Already rebooked for tomorrow. Fingers crossed!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Thanks a ton!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @NotPghTimothy no exceptions for national awards?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir about time! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir @gruber Finally.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir F5R3ZZ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great job with the Passbook integration! It?l really help streamline the commute to San Fran! ????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir - any update on flights in to BNA today?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir damn weather messing up everything #serenitynow","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir  Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir + @twitter  = outstanding customer service!  Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir finally!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir trying to get through to cust relations. Is there another # to use?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Where should I fly by May 3rd? Plz advise.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU?tori_leggieri","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue update on Flight 462 would be appreciated when you have time, thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for the information.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue did you know that suicide is the second leading cause of death among teens 10-24","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Not for the dates or destination I'm headed ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 117. proud to fly Jet Blue!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome, thanks! on hold now.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)?? you know me too well ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Longing to look into the blue eyes. #firstlove","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  please start flying to Guyana soon","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Annnndddd, I just booked my flight. That was easy.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP?? :(","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you very much!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help???","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks to you customers like me stay loyal. From check in to landing.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi friend! Question for you when you have a moment.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great will do once I land in JFK","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight 1447 (N351JB) \"JBLU\" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That makes two of us! Lol #Blushing","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #1680 Super smooth flight and landing. Nicely done.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V?? this happened","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue or she ;)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok is I hope thy the Bahamas next","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W?? http://t.co/Ela7TNtcIR","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can your people working this contact me, I have a project in the works.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when are you guys flying it froward in the Bahamas.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"????RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue SHUT THE DOOR ON YOUR WAY OUT. ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STOP @JetBlue","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Worked now, ty","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?? LOLOLOLOLOL ?JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0?? ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw?? NOOOOOOOOOOOOOOOOOO","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue I hate you for this ???? https://t.co/g4WwR6VBRQ","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1?? @BrandsSayingBae #Freberg15","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2?? lol wut?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON?? ????????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Oh wow. #sm ?JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Sorry for unfollowing, @JetBlue","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue loved the service from the staff at Newark today. \n\nGood service goes along way.\n\nI appreciate your preciation  \n\nNj ???ampa \n\n??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Why lord why?JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"You don't have to do this ?JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUi??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when can we start Flight Booking Problems flights for November?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5?? r u serious","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n?? - wow","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Too Late Flight. RT ?JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Who did this?!?!?JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/uKM4e99Dz0?? lmaoooo ??????????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue .. { it's all a320's right?}","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wow, keeping up with the times...","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"..... Can you not? ?JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?????? ?JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Really ? ????JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue which type plane is flt 1065 from bos to rsw?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"You know what ... RT ?JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhE??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ....you haven't got me just yet\n\nCan a 1 way LAX-NYC cost me under 190?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc?? Really Jet Blue? Lmao","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"RT ?JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga?? @hellobrittNEY_","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STAHP!! ???????????? RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???? ?JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t??-see what ihop started ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW?? smh yall expect me to trust a childish airline with my life? #Nah","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sounds good!!!??????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L?yyy ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  hahah ?????????? love flying jet blue tho!! http://t.co/7VeE44MACM","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue woof.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9?? is fleek dead yet now?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96?? smh","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Now put your baggage fees back on \"free.\" RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I digg it!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp?? @alynewton new fav airline","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ...really?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Looking cool","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"???????????? ?JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no. come on.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you bet:)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you. Appreciate that!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good to know, thanks so much!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gerne :)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue nope. The \"regular\" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks! Calling right now!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue How can I best track deals and special flight offers? I'm liking your international options...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yeah I'm aware of that. Hence my original msg to you.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no one yet but some, fl 8162","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is so sloooooow today","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks!  I made it ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the quick response! Fingers crossed the plane gets here then","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you. Fingers crossed.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue all day","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I think I have it selected already ?儭?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Pittsburgh","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why are there so many delays to north east cities?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh. And thank you for responding","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you guys! You are the best! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You never got my wife to her destination and you expect a $75.00 \"goodwill credit\" will  make everything hunky-dory. You blew it.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is there wifi on he plain","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX>JFK tomorrow. Can you help?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hope so! looks nice and warm in San Juan ??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue should I bother contacting them? I already checked into my flight ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my email is my twitter handle followed by gmail ???????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Yoga it is. TV service seems to be down though :-(\nI look forward to that do much!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I only fly Jet Blue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Perhaps you need to start recruiting @msbgu ;)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Customer of the year? http://t.co/epqqONHO2H","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they were amazing and thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 795 to Austin","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue BOS. Everything current now. Thanks for the follow up","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue things happen it's ok just wish I was on the beach and not in the airport","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  Not blaming Jet Blue.  This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and ask she load the bag for my flight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #489. Flight #589 is departing before we even board","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it's only because I'm wearing #TrueBlueColors!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight16?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as \"on time\" #updateyourwebsite #489","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got it. thanks the quick reply.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do bags still fly free or have you started charging? thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they miraculously fixed the plane #kudos to shoe ever it was","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ???????? yall are really better then American Airlines though.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ok should I start looking into other flights?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay thank you! I'll check with them again!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks! See you soon!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight attendant was hesitant to give me more baby sized cookies","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flite454","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue when will you release flights for February 2016?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would love to Fort Lauderdale now that would cool.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @L_Burley11 -- the best!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for bringing my son home to me.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you got yourselves hot ladies flying the air for life #loyal","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks so much. Can't wait to fly with you guys :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for a speedy flight time recovery.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If you \"follow\" me, I will be able to DM you.  Thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes Party is Over ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue he just went above and beyond to be helpful","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Boston gate C12","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Can you change the music in the boarding gates?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will we be able to watch the Oscars on our flight tomorrow?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Exciting times ahead! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great flight http://t.co/E0R0NTO4TR","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good to hear. Thx for being responsive.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got it wish they would communicate more w us","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Using JetBlue air miles?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for update http://t.co/K7uBOTMr1r","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yesterday's deal?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank U ???? ?JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  What are your rules on checked baggage and carry ons from SLC to SJO?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you Alicia!  #ExceptionalService","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue minutes to spare.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Will do.  I'll tell him you say hey.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd go back to Haiti to deliver shoes, books&medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue got it. Thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue going to San Juan!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the complimentary upgrade to first.  You are the best!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yeah that's all been done. Define \"incidentals\"? How much can I spend on gear so this trip is not a waste?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 162, SMF to JFK!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue now we are delayed until 1:02! This is ridiculous","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks! I'll do it.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for letting us know. Hoping for no more delays!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my phone number when you have any news for me is (631)891-5722","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.?? Will do!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you think snow in boston on 2/24 will effect my flight?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just called that number and left message. Are you at to pass along message to team too?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks...","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue process begins 6:48","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks. Which day of the week is the direct?  The flights I saw went thru JFK   ??儭?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue who is he I must send a note!!! Too good for words!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue captain \"takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?\" I mean... Now I am!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue where do I add my AA loyalty number to my Jetblue reservation?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue will you please start offering more routes out of @triflight to more locations","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sent :-) curious to see what kind of comp we get.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OK cool.  I need to listen to some Dre and Snoop en route to LA.  That would have been a shame.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue perfect! Probably need some coffee to stay awake during the night ;)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue are there any food places open at the JFK T5 24//?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys get rid of the hip hop stations on Sirius XM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - I look forward to getting this resolved. I will be in touch.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue You definitely will!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ugh always know a way to my heart ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the help","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you guys! Brilliant customer service","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you very very much!! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @NinaDavuluri ???ool","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue that's what they told me half an hour ago","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue alright.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue awesome, thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I want to enter the family pooling contest, it says \"by 2/19\" on the website, can I please enter still!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Just sent it","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue short stop at JFK before IAD","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Then en route to the airport the rebooked ticket was refunded.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ??????????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Utah, I think. And thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's why I love JetBlue! #truebluemember4life","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you will do!! You guy are awesome!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue definitely!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay awesome! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the JetBlue Credit. Nice save :-)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue where's my selfie?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue could I get a free flight to Vegas since it's my bday???儭?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I cri","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #ClosePWCS please just tweet this?????儭? I fly jetblue every time btw????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I will! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue it says it is now 9:58 you owe me","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is yr site having trouble for mobile check in ?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the best airline in the world","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go anywhere JetBlue goes.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue wow you guys answer people wow you care I love jet blue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue good luck. Thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"It really is nice, though. The snack fridge?宇hat you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why is the buffalo flight so Late Flight?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue u suck Big Donkey Balls!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Tried...considerable confusion...no announcement...no sign updates","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'll pass along the advice. You guys rock!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue just DMed. thanks so much for addressing this so quickly.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue can you DM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Any EMS window seats on 1099 tomorrow?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for opening the conversation.  I hope you can make it right.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 1951 BOS to ORD","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks. Line moved quick. Already done.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I do follow you!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you :-)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue  I'm game if you're buying!!  ;)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue is the greatest airline ever ?????? #TrueBluePoints #jetbluemember","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue 's free wifi on board is the best thing that's happened since sliced bread","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Beatriz and Susan. Gate 4 MCO.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Third flight in a row for my wife with her TV not working...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue its a wonderful thing!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue you're killing me now. :-) You got me! #smitten #trueblue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for listening. Doesn't mean I don't appreciate you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn?  #SMM #Brand  https://t.co/nTGl2WnQVM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Lekvhg want to see what the cost would be to change to the 430 flight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue its always a pleasure ?儭?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue this is lovely!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Anywhere warm cause its freezing in NYC","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue She claimed that she did, but I was not happy with the way I was treated.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thank you for help and quick response","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue flight 705. EWR to FLL","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue right now completely pissed off","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue That's great! Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue.  Punta Cana, to enjoy weather n see my wifes family","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @ProfessorpaUL15 Always happy to help!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue     Is it only $50 for my 2nd bag?  1st bag too full..","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Flight 1133 (N353JB) \"Blue La La\" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Call me when you do and we?l have to hook up!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks for the upgrade????!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I did get the email. Thought i wasn't supposed to reply to those????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Connecticut????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue great smooth flight too! ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue do they have to depart from Washington, D.C.??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Great thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue I will. I love flying with you all. Great service.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue rocking the Tim McGraw hold music","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue, I normally ?儭? you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Well, I try! See you soon!! @JayVig","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue @roxydigital HAHA. you didn? disappoint. Well done. #JVMChat","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue thanks!! Great service in #T5 already! #lovejetBlue","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Seems very likely.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue should i continue?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. 潃??????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue what's the link for #FlyFi","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is a DM possible if you aren't following me?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you're killing me from the inside","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any travel advisory coming for the Carolinas?  Bad weather!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you very much.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks !!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's the charge for oversize? Not overweight","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how much is it to check golf clubs on a flight. They might be oversized","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways Is it possible to Cancelled Flight my reservation online?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made it- thx.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways see you on board tomorrow","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways asked her why needed to take yellow tag off. She said, \"because I told you to!\" Expect a personal apology from her- unacceptable!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I am a UK citizen. Is there a UK number I could try?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  My tweet gets me a response to email dmsc@usairways.com","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  Instead, the miles are credited to an account that i did not open\n-- My request to merge the accounts is denied","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"BY THE GRACE OF GOD, I MADE IT! ?USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank u i wiil write after call  travel agency","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes, with Delta!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no worries, your flight attendant took care of it.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just now but no general announcement","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  can you help me out?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can you follow, so I can DM you?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Great management of @USAirways twitter account. Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why is it impossible to change / buy preferred seats via your app?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you priv chat to help chairman reroute","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways IT HAS BEEN FOUND THANK YOU","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4 great flights with no delays! Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I will never fly @USAirways again","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I made it! Thanks for the help!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways okay, great. Thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now my rebooked connection is delayed.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Bag policy says stroller OR car seat.  We need to bring 2 car seats and 1 stroller.  Should I just call for details?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I called the number and they said no one is available to take my call...guys this is insane","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways contact via FB messages, Twitter DM or text?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways over the phone. I called the 6170 number and she picked up almost immediately.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1899. Thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : Premier provider of missed connections! #usairwaysfail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir at 9:05am after the plane left: \"why were there no agents and why were the doors closed so early?\"","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks for the information!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been on hold for 30 minutes and counting. #unacceptable","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4473.  She just called to say it's a runway clearing problem of all things.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will all flights out of DFW be Cancelled Flightled today?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you. The website crashing for me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : Maybe You Should Drive #usairwaysfail","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?USAirways: @hegshmeg O?? thank you for that elaborate response","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways cannot add my frequent flyer number on your website.  Can you help?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @landonschott he's fine, he really likes picking his own seat....","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the call hung up on me..","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways does anyone from your airline know how to do their job?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways looks like our bag has been rescued. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Instructions say to CALL. I'm just doing what it said to do.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you're really fudgin up with all these delays ?? #justwantmybed","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and I can't get through on any phones","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways follow/dm please","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways do you have an email??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any idea when flight 703 to Miami will leave for a second time?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sorry, we are in Philly. Should've told you that.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I get a beer please. Flight #1715","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways provided the best service for me today! Thank you so much :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to \"customer service is our first priority\"","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  Mad love http://t.co/4ojrSDWPkK NYC-","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight ??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways never flying you guys again. your customer service is awful","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now you just hang up on me. I? starting to think this is personal!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's your pet policy?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways come scoop","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways That link doesn't work on mobile.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is the @comcast of airlines #2hrs35minOnHold","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold 2 hours 54 minutes. What's going on?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @msscottwg  \"That's unusual\" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i want an Icecream baby...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did they are busy","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways waiting for you to figure it out. This is unacceptable.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ANSWER THE BLOODY PHONE!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Good morning.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now on hold for 2 hrs 20 min. This is ridiculous","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways download jeokoo the American app for air travelers","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.\n#Pleasehurryup #answerphone #reschedulemyflight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways keeps dropping my call and won't even let me stay on hold because they are \"too busy\" #idontwanttocallback","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ok thank you! Very helpful! This is why you're my favorite airline!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can I book award travel on Etihad with Dividend Miles?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways by far the worst airline in history. I'll never ever fly your garbage again","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Oh well. I'll get to Cancun eventually.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can I get an update on flight 680 to DCA?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Still waiting for another crew member. #cabinfever","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hell is terrible gate agents. And a three hour wait at the gate.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways nervous for flight tomrw out of key west not friendly customer service","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I? told 120 day backlog.  Awful.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you help us figure out our correct six digit confirmation number?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you DM me please?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Okee doke","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Ok Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Can't wait for the trip. Thanks for getting me there!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight?  #DoBetter","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways seems to be the only airline without a dedicated line for status members","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if one with @AmericanAir why can't you use American miles????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why cant Sapphire members reach anyone on the phone?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways or is anyone even responding to social media? AWFUL.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Got it, thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways International","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways so you're not honoring miles with @united that were traveled last year?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the kind gentleman at the gate tells me to \"go left\" to get my hotel voucher at the ticket gate. Took about 20min to get there","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways me too!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes I did thank you! They did a great job turning the flight in jan !","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways connection made. Thanks again this week. #daddyshome","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, it was Sunday.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will shall see in the next couple of minutes.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.?? #false","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways absolutely","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i got through and am able to switch my flight with no charge. Thank you","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Welcome to North Texas US Air / American Air employees. \nHousing and Education are great opportunities in The GR8 State Of Texas","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how can i get ahold of a reservations supervisor?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways awesome! And yes, @UpInAirClaire is!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Yes, I get that. I? asking: Specifically, what will you do with the feedback I?e given you?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how about a little help for the two gate agents trying to rebook flight 1707?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it!!! Send Bloody Mary's to row 27!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways made it.. Never ran so fast in my life","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for \"maintenance\" reasons, and the next available flight was too Late Flight for me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I appreciate your prompt response.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ????儭?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for refunding me on my baggage ! really appreciate it","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Mobile boarding pass email.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be??? Spring Break !!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I will. Thank you for at least tweeting me back:) better than most. ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and that you can choose the same seat for free after clicking 100 buttons.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I?l do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please explain, I have plenty of time since I'm STRANDED!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you finally got our bag. Customer services reps were wonderful.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways we got our bags today. Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways never fails to disappoint.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I miss you too. Work has taken me out of Philly. I?e been on flight 1776 from BOS ??> PHL so many times I should have a res. seat","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Do you have a phone Nbr for Refund Dept ?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there  anyway to get rebook in help on twitter?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How will I change it?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just think it's weird to have mileage as 666","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 5 hour cross country morning flight and you have no food? #BadService","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO ??????????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you DM me & add me to the upgrade list for a flt tonight?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"THE END: RT @USAirways: Reminder: From 2/28, we?l be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?USAirways: Reminder: From 2/28, we?l be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir no, don't leave me!!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 657. My daughter Candice and I are together with her baby.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways #tbt every day.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways skys r sunny air is cold I can't wait to get to #CLT","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 1917. Thanks for the 5 hour layover in LA too???? Icing on the cake. At least your staff was courteous and helpful.. Not #unreal","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yeah , I have been expecting The same for 3 hours","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's it?!?!?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! ???","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My booked seat ended up being the last row which was labeled \"do no occupy\" had to play musical chairs for 30 mins. Unacceptable","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways KUDOS to your phone support and Charlotte gate staff!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Will do :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - done :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways : its just a very bad customer service experience// can you help","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways really!??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no your not!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you for fixing my 5 hour delay.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please follow me so I can DM you about something","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways landed safely everything worked out.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on Sunday! Can't wait! See you then","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Emailed them a week ago and still nothing...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways ice cream up front! Solid","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says \"call volume is high.\" #vrm","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways surprisingly quick response time by you and them. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I spent more on the room & transportation then I did the whole flight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is \"I don't really know what happened\"","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways must be nice to take your customer service phone off the hook! #fendforyourself","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you!!! On our way to get her bag now - thanks to having that number ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!??????????????????????????????????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)????????????????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways that is the most useless tweet I've ever seen out of you.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways last name Pordes","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways what do I push to rebook with that 800 number","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)????????????????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.\n#Mumbai #Surat #NaviMumbai","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thanks. ?USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Fuck you","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thank you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Awesome USAir, TYSVM <3","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @erickofiejones how long are billing cycles","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is the worst airline I?e ever flown on. You guys have treated me like garbage today.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways - I'm in the Cust Svc line.  Your Charlotte, NC agents better be in their A game.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways and if the flight is full?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways HA!  You're fun.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways flying high thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @satesq theres only one flt PHL-CRW per day.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE ??????????????????????????????????????????????????????????????????????????????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE ????????????????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)????????????)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways right on. Up. Up & away ??????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways on hold for 2 hours. You know what just keep my money","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways done","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Thank you so much its been a very stressful day","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Absolutely!! The staff was amazing!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No I missed the funeral so I had to take a train back to Newark","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I left my son's Duke hat on flight #1761 last night. It says \"Mason\" on the back. Any way of locating it? Thanks in advance!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways How can I change without penalty and not have to call customer service","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways Why is there no contact email for customer complaints?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways still crickets from customer service.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways will do. Hoping for a voucher for a future flight #Optimistic","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways No kidding. Oy.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways  thanks I hope I get to my destination","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways You need to contact me ASAP. #Furious","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@USAirways I?e had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":".@AmericanAir just disappointed with the Flight Booking Problems process and add? fees to sit together on a more crowded flight. Not impressed so far :-/.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I did","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, you too!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got another flight. Thanks you","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you??? SMA","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir spent $8 for the choppiest feed of \"Whiplash\" ever. #americanairlinesfail #iwantmymoneyback","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great, thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir awesome. Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These are some awesome photos. Thanks for sharing! ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!?? Yup! New beanie http://t.co/AnEqXZR4bp","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I want to speak to a human being! !!  This is not an obscene request!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we've already made other arrangements ourselves.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you, you too!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what's the status of flight 1357 out of sju?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \"Airport snow removal method #22...\"\nKeep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir These birds could fly to South America for example #Argentina","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I know. Just a little cold weather humor. :)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks so much!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@americanair I sure do. I'm running version 3.10.0","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Nice to read it! Thank you very much!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nNot giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can I get a free ticket to Hawaii for being fabulous","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great customer service thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nI still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm sure they did. It's certainly chilly back East today! ??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well have all day and all the time in the world","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir oh it's nothing my issue was already resolved and I am in the air","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why is raleigh not on the updated southern states advisory???","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fly my child","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Oh they seem  to have reappeared now lol","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and then wanted to change it to BA for Avios.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the quick response - it's appreciated!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \nThank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the update","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider F礙-route as I have connect?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my boss is :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can DM it to you, if you follow me","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir does it show that we are on the same plane?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir although you have no control of the weather, you came through with a great customer service","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ...2/2 doesn't help me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's flight 5348","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks, have emailed them. How long should I expect for a response?","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  Yes I do bit you don't follow me so I can't DM you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ...have you seen Blue? Go look it up :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi when will your next set of flights be out for next year from Dublin???","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir travel week, delays, Cancelled Flightlations, \"if you want to learn more about the merger press 1\", delay my connector in Chicago #deice","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir That? a rather clunky process. Whoever designed that clearly doesn? understand e-mail 101.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks! Flight 2160 today. Great crew!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \"Thank you for contacting American. The email address you have written to is an unmonitored account??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are you a bot? Haha always same lies from you!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's what is on my ticket and my confirmation email. Anything else?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land ??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Lol great answer.. ?AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Ps, I was right.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir nothing, you have done enough.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Such a suprise! New vanity kit set for frequent travellers ??? thank you AA! http://t.co/fA7Nygn1Ux","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you! My lost item was located at ORD and is being returned to me.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no, you should do something about everything happened yesterday...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  and I forgot about that lounge!????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks  you always be my airline of choice when possible","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Oh trust me. I am in love. It is so beautiful!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir do you have hand sanitizer in the bathrooms on your flights?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir sent","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir do you guys have wifi on international flights?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just followed you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What are Preferred Seats?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what is going on with the flight 2417? It has been delay a lot .","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Why is your cover photo of TWA? Just wondering.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yikes.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir jet slides off icy taxiway at @dfwairport \n\nSTORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so disappointed with this airline never again will I book with you guys","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the status on my itinerary says on request in red. What's that mean?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my Mistake multibillion dollar company","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir keep up the good work.  Got me to my destination safe and on time today","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir um no just hanging out what? new w you?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I had it until last night, but because \"severe weather\" I could make the needed changes and now fair goes up 150 each.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 3349, was supposed to be in little rock at 10am this morning.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No worries at all. Y?ll have a good one!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight Get Me Out Of Chicago.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Am I upgraded on my next flight?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks, I'll look forward to the response.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you so much.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said \"we are waiting for the mechanics to finish lunch\"!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you. They are processing my refund.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please dm me","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes I have. Thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 77min still on hold to chg award travel #sorrynotsorry","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well you spelled my name wrong.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thx, just sent the DM","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir due to road conditions","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well Done all of you xx","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My father loved working for you as well as PanAm","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir followback","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for keeping us safe","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir really","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir DM sent","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanView\nThe view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! \n#thanksamericanairlines","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir dmed back","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir research buddy. Read my previous tweets and get some context.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  that's what I am hoping for","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir make that 7hours now","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir dmed the name","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 353","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways \"ma'am if you have a complaint you should visit our customer service desk\" {sees line ~45 people deep}","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir still no response from AA. great job guys!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir could you guys follow me so I can dm yall please","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir two were non revs, right?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir check your DM please","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how we looking? We going to be able to get out on time? #flight353","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir on hold again....estimated 2 hr hold","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable ????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir No worries. Don't blame you for weather.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - trying to track down backs for two of my attendees #help","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir does that mean my ktn is not in my reservation?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you so much that helps a lot.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Will 2396 be Cancelled Flightled tonight?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ??? love the company!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir would also like say kind move on adding the points !","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir all right, but can you give me an email to write to ?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir If you care, could you have someone call me to explain what is going on.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir .. UMM hello?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not \"scheduled\" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir got a callback at 1 am, took care of it. thanks.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas \"This feature is currently unavailable\" appears ?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir When did they start to sell water @AdmiralsClub ?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can you respond to my DM?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yep, was in one of my other camera memory card :D","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Err 2 hour wait time for the Exec. Plat. line?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Understood. Thanks anyway","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you're my early frontrunner for best airline! #oscars2016","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we?e relatives nearby.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanx for replying. DM sent","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Weather was not involved.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Got my bags this morning! Thanks!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it looks like a mistake","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir wow that's helpful.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can you take care @Cowboycerrone please.  Thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir By \"answering as fast as they can\", you mean hanging up on every call?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ??#ANGRY","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, but should be able to get a push notification via the app if I? logged in and on a trip. Email/text is so 2010 ??.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @Cowboycerrone  ratchet airway!. ......","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir anything you can do?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  ????????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir employees are racist!!!!!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir she doesn't have Twitter.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard \"your bag has not been located.\" ??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Your logo looks like 3D glasses.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Still looking as we speak.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems / refund.  Have children and need to make plans now","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I just DMed you","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why is it most first class passengers now request the sand which from coach ?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful ??","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?ll hold AA1458 to RDU so they can connect?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how can you not be taking calls? I need to change my flight!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no worries even though I was talking about seat assignment :)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Yo, could that be a catering truck before mine eyes?  Unmoving? http://t.co/ASW6QwUf1Z","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Great seats on this aircraft!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 3198 to AEX. Is it still going?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Why does your iPhone app not have any sort of notifications option?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir agents refuse to help, \"too busy\" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pathetic to have your gate agents lie to my face when you are at fault","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir ok, thanks you! Have a great night AA team!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir any idea what's up with flight AA3181?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why a different airport! I have no way of getting to a different airport.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir many trips coming up!  I will see you soon ????","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir message and pics sent...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm great thanks keep up the good work","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @dfwairport got rebooked through the AA online app.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir is rude a hiring requirement at key west airport shaking my head","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir can I DM you info?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Tired of sitting on a delayed #1702 again and again computer down","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we are waiting flight 919 !\nWe are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A?儭?8C ????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Always enjoy my time. Now on the plane to DFW!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y?ll have an email?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir \n\nSeats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight 1041 is the first flight.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Always love opening the upgrade email.","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir where do I look for cabin crew vacancies?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir cannot talk to any agents keep getting hung up on crazy","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  2 hours to be answered on a call?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir when is next lax JFK flight today","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on \"travel size\" toiletries","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir yes and I would like a refund.","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir please help us get home tomorrow!!!!!","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Thank you.....you do the same!!","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir hey there me again from yesterday im still on hold","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir weather is unavoidable. Understaffing is controllable","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"Thank you. ?AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.??","output":"positive"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"?AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl????","output":"neutral"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir right on cue with the delays????","output":"negative"}
{"instruction":"Classify the input using one of these labels: neutral, positive, and negative.","input":"@AmericanAir thank you we got on a different flight to Chicago.","output":"positive"}