Question: How is the staff?

The rooms are compact but well organized with very comfortable beds and pillows, good lighting and adequate storage. There is a flat screen TV and free wireless connection in a spotless, modern setting. The bathrooms are well appointed with Aveda products. The water pressure seemed weak, perhaps to save water.The windows do not open which is a drawback when you just want fresh air. Although the AC/heating system worked well, it was very noisy. Also, avoid a room with an adjoining room door. The doors are not very soundproof, but the efficient staff moved us right away to a quieter room. We also prefer the rooms facing the street than some of the rooms that have the wall of another building as your view.The buffet breakfast was disappointing and boring. Better to get a rate without breakfast and eat elsewhere (french cafe across the street). Also, the gym is very small and claustrophobic.In many respects we prefer their sister hotel, but the hotel's LEEDcertification and emphasis on sustainability is very appealing. Hopefully, it will become the industry standard. Overall, the staff was very helpful and friendly making our stay enjoyable.

Answer: efficient staff

The rooms are compact but well organized with very comfortable beds and pillows, good lighting and adequate storage. There is a flat screen TV and free wireless connection in a spotless, modern setting. The bathrooms are well appointed with Aveda products. The water pressure seemed weak, perhaps to save water. The windows do not open which is a drawback when you just want fresh air. Although the AC/heating system worked well, it was very noisy. Also, avoid a room with an adjoining room door. <hl> The doors are not very soundproof, but the efficient staff moved us right away to a quieter room. <hl> We also prefer the rooms facing the street than some of the rooms that have the wall of another building as your view. The buffet breakfast was disappointing and boring. Better to get a rate without breakfast and eat elsewhere (french cafe across the street). Also, the gym is very small and claustrophobic. In many respects we prefer their sister hotel, but the hotel's LEEDcertification and emphasis on sustainability is very appealing. Hopefully, it will become the industry standard. Overall, the staff was very helpful and friendly making our stay enjoyable.

The rooms are compact but well organized with very comfortable beds and pillows, good lighting and adequate storage. There is a flat screen TV and free wireless connection in a spotless, modern setting. The bathrooms are well appointed with Aveda products. The water pressure seemed weak, perhaps to save water.The windows do not open which is a drawback when you just want fresh air. Although the AC/heating system worked well, it was very noisy. Also, avoid a room with an adjoining room door. The doors are not very soundproof, but the <hl> efficient staff <hl> moved us right away to a quieter room. We also prefer the rooms facing the street than some of the rooms that have the wall of another building as your view.The buffet breakfast was disappointing and boring. Better to get a rate without breakfast and eat elsewhere (french cafe across the street). Also, the gym is very small and claustrophobic.In many respects we prefer their sister hotel, but the hotel's LEEDcertification and emphasis on sustainability is very appealing. Hopefully, it will become the industry standard. Overall, the staff was very helpful and friendly making our stay enjoyable.


Question: How is the pool?

We have just spent 4 nights at the Handlery hotel in the Club section overlooking the pool. The king room was a good size for the two of us and the bed was comfortable and pillows soft. The bathroom was clean I always like to see really clean towels which they were. A small downside was that our room (316) was a little too near the elevator and although there was no noise from the elevator itself there was from guests coming and going at early/late hours. Staff made us feel at ease and answered all our enquiries and requests quickly and were very helpful. We ate both breakfast and dinner in the attached Daily Grill and were not disappointed by either the prices or the quality of food served. The pool area is a lovely sun spot and the pool was warm to swim in. Altogether a very nice hotel (Club Section) with helpful and willing staff. Would stay again if visiting the Union Square area again.

Answer: The pool area is a lovely sun spot and the pool was warm to swim in

We have just spent 4 nights at the Handlery hotel in the Club section overlooking the pool. The king room was a good size for the two of us and the bed was comfortable and pillows soft. The bathroom was clean I always like to see really clean towels which they were. A small downside was that our room (316) was a little too near the elevator and although there was no noise from the elevator itself there was from guests coming and going at early/late hours. Staff made us feel at ease and answered all our enquiries and requests quickly and were very helpful. We ate both breakfast and dinner in the attached Daily Grill and were not disappointed by either the prices or the quality of food served. <hl> The pool area is a lovely sun spot and the pool was warm to swim in . <hl> Altogether a very nice hotel (Club Section) with helpful and willing staff. Would stay again if visiting the Union Square area again.

We have just spent 4 nights at the Handlery hotel in the Club section overlooking the pool. The king room was a good size for the two of us and the bed was comfortable and pillows soft. The bathroom was clean I always like to see really clean towels which they were. A small downside was that our room (316) was a little too near the elevator and although there was no noise from the elevator itself there was from guests coming and going at early/late hours. Staff made us feel at ease and answered all our enquiries and requests quickly and were very helpful. We ate both breakfast and dinner in the attached Daily Grill and were not disappointed by either the prices or the quality of food served. <hl> The pool area is a lovely sun spot and the pool was warm to swim in <hl>. Altogether a very nice hotel (Club Section) with helpful and willing staff. Would stay again if visiting the Union Square area again.

<hl> The pool area is a lovely sun spot and the pool was warm to swim in <hl> .


Question: How did you like the front desk?

This is a very modern "Green" hotel - rooms had separate bins for bottles, paper, trash, etc. Everything seemed very clean and well maintained. Front desk staff were friendly and attentive. Beds were very clean and comfortable, especially with the down comforters. Housekeeping staff were almost a bit too attentive (just be careful when using those "Do Not Disturb" cards - one side says "Please clean room early!") Hotel itself is VERY small - lobby has no lounge area, just the front desk and the restaurant. Rooms also have dvd players, which I wasn't expecting. Free dvds are available for rent if you ask at the front desk - not a huge selection though. Room service is extremely expensive for what you get - I would not recommend that. Otherwise, hotel experience was generally good.

Answer: Front desk staff were friendly and attentive

This is a very modern "Green" hotel - rooms had separate bins for bottles, paper, trash, etc. Everything seemed very clean and well maintained. <hl> Front desk staff were friendly and attentive . <hl> Beds were very clean and comfortable, especially with the down comforters. Housekeeping staff were almost a bit too attentive (just be careful when using those "Do Not Disturb" cards - one side says "Please clean room early!") Hotel itself is VERY small - lobby has no lounge area, just the front desk and the restaurant. Rooms also have dvd players, which I wasn't expecting. Free dvds are available for rent if you ask at the front desk - not a huge selection though. Room service is extremely expensive for what you get - I would not recommend that. Otherwise, hotel experience was generally good.

This is a very modern "Green" hotel - rooms had separate bins for bottles, paper, trash, etc. Everything seemed very clean and well maintained. <hl> Front desk staff were friendly and attentive <hl>. Beds were very clean and comfortable, especially with the down comforters. Housekeeping staff were almost a bit too attentive (just be careful when using those "Do Not Disturb" cards - one side says "Please clean room early!") Hotel itself is VERY small - lobby has no lounge area, just the front desk and the restaurant. Rooms also have dvd players, which I wasn't expecting. Free dvds are available for rent if you ask at the front desk - not a huge selection though. Room service is extremely expensive for what you get - I would not recommend that. Otherwise, hotel experience was generally good.

<hl> Front desk staff were friendly and attentive <hl> .


Question: What is the quality of the hotel?

What a wonderful hotel. My husband and I were from the San Francisco area and recently moved to Hawaii. We were back for the holidays and stayed here right before Christmas and we loved it! The staff were so pleasant and greeted us each night when we came in. We felt like they went above and beyond to be pleasant. The location is close to all, near Union Square and close to good restaurants. I will definitely stay here again.

Answer: What a wonderful hotel

What a wonderful hotel .

<hl> What a wonderful hotel . <hl> My husband and I were from the San Francisco area and recently moved to Hawaii. We were back for the holidays and stayed here right before Christmas and we loved it! The staff were so pleasant and greeted us each night when we came in. We felt like they went above and beyond to be pleasant. The location is close to all, near Union Square and close to good restaurants. I will definitely stay here again.

<hl> What a wonderful hotel <hl>. My husband and I were from the San Francisco area and recently moved to Hawaii. We were back for the holidays and stayed here right before Christmas and we loved it! The staff were so pleasant and greeted us each night when we came in. We felt like they went above and beyond to be pleasant. The location is close to all, near Union Square and close to good restaurants. I will definitely stay here again.


Question: Is the decoration scary?

I LOVE this clean, economical, funky hotel in the Marina District! The property is cool, the neighborhood is fantastic (short cab ride to any attractions you can't walk to, but you can walk to plenty!). The front desk staff make the Del Sol the BEST choice. They'll set you up with all the info you could ever want, from practical needs like laundry and dry cleaning, to day trip ideas/restaurats/bars that aren't in the guide books. They all go above and beyond to ensure a great stay. Frasier, in particular, is knowledgeable,friendly and super helpful - he's always a star! I discovered the Del Sol over a year and a half ago, and have been back SEVEN times since then. I'll never stay at another hotel in SF. FREE PARKING - that's unheard of! My only advice for making a good stay even better is to bring earplugs if you'll be there on the wkend, but that's good advice no matter where you're staying.

Answer: The property is cool

<hl> I LOVE this clean, economical, funky hotel in the Marina District! The property is cool , the neighborhood is fantastic (short cab ride to any attractions you can't walk to, but you can walk to plenty!). <hl> The front desk staff make the Del Sol the BEST choice. They'll set you up with all the info you could ever want, from practical needs like laundry and dry cleaning, to day trip ideas/restaurats/bars that aren't in the guide books. They all go above and beyond to ensure a great stay. Frasier, in particular, is knowledgeable,friendly and super helpful - he's always a star! I discovered the Del Sol over a year and a half ago, and have been back SEVEN times since then. I'll never stay at another hotel in SF. FREE PARKING - that's unheard of! My only advice for making a good stay even better is to bring earplugs if you'll be there on the wkend, but that's good advice no matter where you're staying.

I LOVE this clean, economical, funky hotel in the Marina District! <hl> The property is cool <hl>, the neighborhood is fantastic (short cab ride to any attractions you can't walk to, but you can walk to plenty!). The front desk staff make the Del Sol the BEST choice. They'll set you up with all the info you could ever want, from practical needs like laundry and dry cleaning, to day trip ideas/restaurats/bars that aren't in the guide books. They all go above and beyond to ensure a great stay. Frasier, in particular, is knowledgeable,friendly and super helpful - he's always a star! I discovered the Del Sol over a year and a half ago, and have been back SEVEN times since then. I'll never stay at another hotel in SF. FREE PARKING - that's unheard of! My only advice for making a good stay even better is to bring earplugs if you'll be there on the wkend, but that's good advice no matter where you're staying.

I LOVE this clean, economical, funky hotel in the Marina District! <hl> The property is cool <hl> , the neighborhood is fantastic (short cab ride to any attractions you can't walk to, but you can walk to plenty!).


Question: How can you describe the shower?

We have just return from our stay in Omni. Hotel was beautiful. Service was unbelievable. Bathrobe and slippers were provided. Everyone was extremely friendly. Very convenient location, in front of the cable car line, but very quiet on the weekend. We walked to Chinatown, the Coit Tower, Pier 39, Fisherman's Wharf. You can also take a bus to all the tourist attractions. Great shower in the bathroom. Loved our stay.

Answer: Great shower in the bathroom

Great shower in the bathroom .

We have just return from our stay in Omni. Hotel was beautiful. Service was unbelievable. Bathrobe and slippers were provided. Everyone was extremely friendly. Very convenient location, in front of the cable car line, but very quiet on the weekend. We walked to Chinatown, the Coit Tower, Pier 39, Fisherman's Wharf. You can also take a bus to all the tourist attractions. <hl> Great shower in the bathroom . <hl> Loved our stay.

We have just return from our stay in Omni. Hotel was beautiful. Service was unbelievable. Bathrobe and slippers were provided. Everyone was extremely friendly. Very convenient location, in front of the cable car line, but very quiet on the weekend. We walked to Chinatown, the Coit Tower, Pier 39, Fisherman's Wharf. You can also take a bus to all the tourist attractions. <hl> Great shower in the bathroom <hl>. Loved our stay.

<hl> Great shower in the bathroom <hl> .


Question: How is smell?

I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel.Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. The room smelled very musty and the carpets looked horrible. Our view of what they call a "courtyard" is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much.Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, "Well it says here you requested tea." I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, "You can't have this unless you request it the night before." I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay.I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind.

Answer: smelled very musty

I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel. Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. <hl> The room smelled very musty and the carpets looked horrible. <hl> Our view of what they call a "courtyard" is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much. Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, "Well it says here you requested tea." I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, "You can't have this unless you request it the night before." I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay. I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind.

I was travel to SF for business for a few days and vacation for the last few days. I had a few friends meet me up there and I was excited to stay at a hotel that I thought would live up to all the standards of a 4-star hotel.Room Quality - horribleWhen we arrived in on our floor, we were disappointed to find the hallways had a musty odor. We figured it was an older property, so we looked the other way until we arrived in our room only to find the same. The room <hl> smelled very musty <hl> and the carpets looked horrible. Our view of what they call a "courtyard" is a view of the roof with some astroturf looking material. The bathrooms were not the cleanest and very small. And if someone can tell me why they would even leave the 1970's TV in the already small bathroom, is beyond me. The room is very outdated, with what seemed to be Hawaiian headboard, flowery-printed drapery, and asian lamps and pictures on the wall. I've seen nicer rooms at college dorms. The beds were very uncomfortable and it seems that the mattresses were extremely old (perhaps purchased at the same time as the TV in the bathroom!). I shared a bed with my sister and the bed was so saggy that we ended up rolling into the middle of the bed - making for an unpleasant evening with a lovely backache to start off the day. They did have the feather-down comforter and pillow, but that can only do so much.Poor customer service - horribleWhen I arrived at check-in, no one even greeted us to check in. I had to ask the person at the front desk for some assistance. I received a $500 Marriott Travel Card for recognition from my employer. No one on the front desk staff new how to process this card. They then tried to call the number on the back of the card to verify that I really had a $500 balance on the card. There was woman who worked at the front desk who assisted me after the initial person didn't know what to do with the travel card. I can't remember her name but she had big glasses and short spiked grey hair. She seemed impatient not only with me, but with the front desk associate who originally assisted me. I mentioned to them both that I had received and used these travel cards in the past and how they were processed. They continued to tell me that's not what they do, and then told me I would need to surrender the travel card. My two nights stay would not total $500, so I questioned why I would need to give up my card that would still have a balance remaining after my stay. Again, the front desk staff didn't know how to handle this and instead tried to credit my room with $500. After my apparent frustration, they called the manager out and he wasn't quite sure how to handle it, but said if there was a credit balance, he would just credit one of my credit cards or send me a check in the mail. I knew this was probably not supposed to work that way, but had already stood at the front desk for 15 minutes and did not want to debate with them any longer. About 15 minutes after arriving in my room, I received a phone that I needed to come down to the front desk and pick up my travel card. I went back down, picked up my card. The next morning, the message light came on, and it was the front desk telling me they needed to see me because they didn't properly obtain a credit card at check in. This was all extremely frustrating as I tried to handle all of this when I originally checked in. I had 2 guests with me, and I can honestly say that we will never stay at this property and perhaps a Renaissance property again. I also called for a wake up call, and thought I would take advantage of the complimentary hot coffee and hot chocolate service that came with the wake up call. We received the complimentary beverages 30 minutes before the 9 a.m. wake-up call (only because my friend heard them through the paper-thin walls). When the beverages arrived, coffee and tea had been delivered. We had requested hot chocolate, so I called down to the front desk to inquire about this. They said they had me down for tea. I informed them I specifically asked for hot chocolate as I do not drink tea. Their exact words were in a very abrupt and rude voice, "Well it says here you requested tea." I very politely informed her that I had requested hot chocolate and wanted to see if we could have some sent up. Her response to me was, "You can't have this unless you request it the night before." I then told her that I had requested this the night before, that is how I received this service in the first place. She then sighed and said she would send some hot chocolate up. The concierge staff was rude and didn't even want to try and help us. I must say however, the driver with their complimentary car service was the only highlight of our stay.I definitely would stay far, far away from this property. Thank goodness I didn't really have to spend much time in my room during the day. It really is a depressing room. Its too bad, as I stay in Marriott properties at least 15 times a year. The location is great, but too much of a sacrifice in my mind.


Question: How is the food?

I stayed at the Mark Hopkins Hotel for 7 days last July and I had a wonderful time. The service was excellent, room service was great and the food was so good. My Mom always say "You get what you pay for." That's exactly what you'll get at Mark Hopkins. You pay a higher price for an excellent hotel stay. You will not be disappointed. In fact, I have made another reservation to stay at this hotel while I am in San Francisco for business. I don't think I can ever stay elsewhere. I highly recommend this hotel.

Answer: food was so good

I stayed at the Mark Hopkins Hotel for 7 days last July and I had a wonderful time. <hl> The service was excellent, room service was great and the food was so good . <hl> My Mom always say "You get what you pay for." That's exactly what you'll get at Mark Hopkins. You pay a higher price for an excellent hotel stay. You will not be disappointed. In fact, I have made another reservation to stay at this hotel while I am in San Francisco for business. I don't think I can ever stay elsewhere. I highly recommend this hotel.

I stayed at the Mark Hopkins Hotel for 7 days last July and I had a wonderful time. The service was excellent, room service was great and the <hl> food was so good <hl>. My Mom always say "You get what you pay for." That's exactly what you'll get at Mark Hopkins. You pay a higher price for an excellent hotel stay. You will not be disappointed. In fact, I have made another reservation to stay at this hotel while I am in San Francisco for business. I don't think I can ever stay elsewhere. I highly recommend this hotel.

The service was excellent, room service was great and the <hl> food was so good <hl> .


Question: How would you rate this hotel in the rank of decency?

This is a beautiful hotel, befitting its name. We parked at the Walnut Creek Bart station on a Friday ($1 for the weekend, and $8.50 round trip) and took Bart into SF; the Palace was less than a block from the Montgomery station. The history of the Palace is explained in little exhibits throughout the lobby. We found the room where President Warren G. Harding died when we went to get ice. We didn't eat at the Garden Court, but it was very lovely to see so many people enjoying brunch there Saturday, such a light and airy place. We had a great crab cake at the Pied Piper Bar with our wine Friday evening before setting out for our evening's entertainment. Although we were staying for a $139 rate, offered by the hotel on the Internet, the check-in and service were superb, as was our room - very quiet and comfortable. We have used promotional rates at other supposedly fine hotels in SF and have been stuck by the elevators or ice machines, but not here.

Answer: This is a beautiful hotel

<hl> This is a beautiful hotel , befitting its name. <hl> We parked at the Walnut Creek Bart station on a Friday ($1 for the weekend, and $8.50 round trip) and took Bart into SF; the Palace was less than a block from the Montgomery station. The history of the Palace is explained in little exhibits throughout the lobby. We found the room where President Warren G. Harding died when we went to get ice. We didn't eat at the Garden Court, but it was very lovely to see so many people enjoying brunch there Saturday, such a light and airy place. We had a great crab cake at the Pied Piper Bar with our wine Friday evening before setting out for our evening's entertainment. Although we were staying for a $139 rate, offered by the hotel on the Internet, the check-in and service were superb, as was our room - very quiet and comfortable. We have used promotional rates at other supposedly fine hotels in SF and have been stuck by the elevators or ice machines, but not here.

<hl> This is a beautiful hotel <hl>, befitting its name. We parked at the Walnut Creek Bart station on a Friday ($1 for the weekend, and $8.50 round trip) and took Bart into SF; the Palace was less than a block from the Montgomery station. The history of the Palace is explained in little exhibits throughout the lobby. We found the room where President Warren G. Harding died when we went to get ice. We didn't eat at the Garden Court, but it was very lovely to see so many people enjoying brunch there Saturday, such a light and airy place. We had a great crab cake at the Pied Piper Bar with our wine Friday evening before setting out for our evening's entertainment. Although we were staying for a $139 rate, offered by the hotel on the Internet, the check-in and service were superb, as was our room - very quiet and comfortable. We have used promotional rates at other supposedly fine hotels in SF and have been stuck by the elevators or ice machines, but not here.

<hl> This is a beautiful hotel <hl> , befitting its name.


Question: How good was the staff?

This hotel is in great location close to Union Square, and all the major shopping areas. The employees are attentive, friendly and provides excellent service. And the room is very clean with nice amenities. Strongly recommended for leisure or business stay. Cheers

Answer: The employees are attentive, friendly and provides excellent service. And the room is very clean with nice amenities. Strongly recommended for leisure or business stay. Cheers

This hotel is in great location close to Union Square, and all the major shopping areas. <hl> The employees are attentive, friendly and provides excellent service. And the room is very clean with nice amenities. Strongly recommended for leisure or business stay. Cheers <hl>


Question: How is the room service?

The Palace Hotel is a lovely building with beautiful public spaces. The rooms have high-celings and nice (if a bit worn) empire furniture, but they don't seem as grand as the rest of the building and they don't live up to the Luxury Collection expectations I had when I checked in. The service here is merely adequate, not bad, but not really good either. I was, frankly, surprised, as my experiences at other Luxury Collection properties have all been marked by very good to excellent service. My stay at the Palace (earlier this month) was fine, but I doubt I'd stay here again. I would suggest Starwood either rebrand this hotel as a Sheraton, or work with the hotel's owners to freshen the rooms and revitalize the service.

Answer: The rooms have high

The Palace Hotel is a lovely building with beautiful public spaces. <hl> The rooms have high -celings and nice (if a bit worn) empire furniture, but they don't seem as grand as the rest of the building and they don't live up to the Luxury Collection expectations I had when I checked in. <hl> The service here is merely adequate, not bad, but not really good either. I was, frankly, surprised, as my experiences at other Luxury Collection properties have all been marked by very good to excellent service. My stay at the Palace (earlier this month) was fine, but I doubt I'd stay here again. I would suggest Starwood either rebrand this hotel as a Sheraton, or work with the hotel's owners to freshen the rooms and revitalize the service.

The Palace Hotel is a lovely building with beautiful public spaces. <hl> The rooms have high <hl>-celings and nice (if a bit worn) empire furniture, but they don't seem as grand as the rest of the building and they don't live up to the Luxury Collection expectations I had when I checked in. The service here is merely adequate, not bad, but not really good either. I was, frankly, surprised, as my experiences at other Luxury Collection properties have all been marked by very good to excellent service. My stay at the Palace (earlier this month) was fine, but I doubt I'd stay here again. I would suggest Starwood either rebrand this hotel as a Sheraton, or work with the hotel's owners to freshen the rooms and revitalize the service.

<hl> The rooms have high <hl> -celings and nice (if a bit worn) empire furniture, but they don't seem as grand as the rest of the building and they don't live up to the Luxury Collection expectations I had when I checked in.


Question: How is bathroom?

Stayed here for four nights on business last month and it was a pleasant although not perfect experience. Location is great, right next to Chinatown and close to Union Square, lots of places to walk to for food and coffee.The room was good, got upgraded to a superior king with a view to Bush street. Room was very quiet, bed and linens were great, loved the recycling bins right in the room too. The bathroom was large and laid out pretty well but I prefer more water pressure in the shower, I have long thick hair and it felt like it took me a half hour to wash it! Loved the EO products provided, especially the grapefruit mint glycerin soap. Would have preferred to receive USA Today rather than the local paper, and never saw the USA Today available in the lobby as was mentioned in the room, but oh well, that's no biggie.Fitness center had nice machines but there are only three (!) - one bike, one treadmill and one elliptical plus a small area with a mat and an excercise ball. I know it's not a big hotel but IMO there should be more machines available, a minimum of two treadmills and at least some free weights. Also thought it was gross that there was no sanitizer to wipe the machines with - yuck. Luckily, there is a lot of cardio available from the city itself :)Did not have room service since there are so many options nearby - Starbucks kitty corner from the hotel, Working Girl's Cafe going the other way (awesome place) and Cafe Amici down the block (wouldn't really recommend that one). Favorite restaurant of the trip? Capurro's down at the wharf - great seafood, pizza and steaks, awesome happy hour and fabulous service. We liked it so much we went there three times in four days! Had lunch at Nonna Rose down by the wharf and liked it alot, and went to the trusty Boudin for tasty and inexpensive food too. Also went to the Irish Bank Bar and Restaurant which I would never recommend to anyone - horrible food, service and the place was dirty. Two out of three of us got a stomach ache after dinner here. All in all, I would choose to stay at the Orchard Garden again. It's not my favorite hotel but it certainly fills the bill for a business trip.

Answer: The bathroom was large

Stayed here for four nights on business last month and it was a pleasant although not perfect experience. Location is great, right next to Chinatown and close to Union Square, lots of places to walk to for food and coffee. The room was good, got upgraded to a superior king with a view to Bush street. Room was very quiet, bed and linens were great, loved the recycling bins right in the room too. <hl> The bathroom was large and laid out pretty well but I prefer more water pressure in the shower, I have long thick hair and it felt like it took me a half hour to wash it! <hl> Loved the EO products provided, especially the grapefruit mint glycerin soap. Would have preferred to receive USA Today rather than the local paper, and never saw the USA Today available in the lobby as was mentioned in the room, but oh well, that's no biggie. Fitness center had nice machines but there are only three (!) - one bike, one treadmill and one elliptical plus a small area with a mat and an excercise ball. I know it's not a big hotel but IMO there should be more machines available, a minimum of two treadmills and at least some free weights. Also thought it was gross that there was no sanitizer to wipe the machines with - yuck. Luckily, there is a lot of cardio available from the city itself :)Did not have room service since there are so many options nearby - Starbucks kitty corner from the hotel, Working Girl's Cafe going the other way (awesome place) and Cafe Amici down the block (wouldn't really recommend that one). Favorite restaurant of the trip? Capurro's down at the wharf - great seafood, pizza and steaks, awesome happy hour and fabulous service. We liked it so much we went there three times in four days! Had lunch at Nonna Rose down by the wharf and liked it alot, and went to the trusty Boudin for tasty and inexpensive food too. Also went to the Irish Bank Bar and Restaurant which I would never recommend to anyone - horrible food, service and the place was dirty. Two out of three of us got a stomach ache after dinner here. All in all, I would choose to stay at the Orchard Garden again. It's not my favorite hotel but it certainly fills the bill for a business trip.

Stayed here for four nights on business last month and it was a pleasant although not perfect experience. Location is great, right next to Chinatown and close to Union Square, lots of places to walk to for food and coffee.The room was good, got upgraded to a superior king with a view to Bush street. Room was very quiet, bed and linens were great, loved the recycling bins right in the room too. <hl> The bathroom was large <hl> and laid out pretty well but I prefer more water pressure in the shower, I have long thick hair and it felt like it took me a half hour to wash it! Loved the EO products provided, especially the grapefruit mint glycerin soap. Would have preferred to receive USA Today rather than the local paper, and never saw the USA Today available in the lobby as was mentioned in the room, but oh well, that's no biggie.Fitness center had nice machines but there are only three (!) - one bike, one treadmill and one elliptical plus a small area with a mat and an excercise ball. I know it's not a big hotel but IMO there should be more machines available, a minimum of two treadmills and at least some free weights. Also thought it was gross that there was no sanitizer to wipe the machines with - yuck. Luckily, there is a lot of cardio available from the city itself :)Did not have room service since there are so many options nearby - Starbucks kitty corner from the hotel, Working Girl's Cafe going the other way (awesome place) and Cafe Amici down the block (wouldn't really recommend that one). Favorite restaurant of the trip? Capurro's down at the wharf - great seafood, pizza and steaks, awesome happy hour and fabulous service. We liked it so much we went there three times in four days! Had lunch at Nonna Rose down by the wharf and liked it alot, and went to the trusty Boudin for tasty and inexpensive food too. Also went to the Irish Bank Bar and Restaurant which I would never recommend to anyone - horrible food, service and the place was dirty. Two out of three of us got a stomach ache after dinner here. All in all, I would choose to stay at the Orchard Garden again. It's not my favorite hotel but it certainly fills the bill for a business trip.


Question: How is it the traffic?

The staff and rooms here are great. We spent Sunday, Monday nights and a Friday night. The rooms are not huge but definetly big enough for us. They are clean. Our only complaint was the noise level at night. The hotel is located right on the highway leading to and from the Golden Gate Bridge. The traffic noise in the front of the hotel was very loud on Sunday and Friday nights. Also if you call the hotel you can get a better rate (for us $25/night) then if you go through one of the web sites. Overall it was a nice experience and a very clean hotel with great staff.

Answer: The traffic noise

The staff and rooms here are great. We spent Sunday, Monday nights and a Friday night. The rooms are not huge but definetly big enough for us. They are clean. Our only complaint was the noise level at night. The hotel is located right on the highway leading to and from the Golden Gate Bridge. <hl> The traffic noise in the front of the hotel was very loud on Sunday and Friday nights. <hl> Also if you call the hotel you can get a better rate (for us $25/night) then if you go through one of the web sites. Overall it was a nice experience and a very clean hotel with great staff.

The staff and rooms here are great. We spent Sunday, Monday nights and a Friday night. The rooms are not huge but definetly big enough for us. They are clean. Our only complaint was the noise level at night. The hotel is located right on the highway leading to and from the Golden Gate Bridge. <hl> The traffic noise <hl> in the front of the hotel was very loud on Sunday and Friday nights. Also if you call the hotel you can get a better rate (for us $25/night) then if you go through one of the web sites. Overall it was a nice experience and a very clean hotel with great staff.


Question: How is bathrooms quality on rooms of this hotel?

spend 4 days there for business. try to get a room with a view over the bay: I was overlooking Alcatraz Prison! the hotel has a great history as it is probably one of the first luxurious hotel of SF. Many famous people, from US president to actors came there. You feel the history with the rococo design. a bit kitschy but perfect for a romantic stay and great if you like this kind one hotel which reminds you the French Riviera. The staff was very helpful. the rooms are big, bathrooms nice with bath and shower, 32 LCD TVs. the lobby is huge with lots of private space if you need to meet people. There is a bar where you can have a big breakfast in the morning or have a drink later in the day. there is also another bar in the former swimming pool with an Tahitian theme where you can have cocktails or diner. didn't try the food but the cocktail were good (and pricey as it is a first class hotel). the gym is ok but you have to pay, sthg like $10 or $15/day. the hotel in on top of a hill so if you are a lazy type person you will have to take a cab or the tramway to come back or find another hotel downtown! it s a 5 min cab ride to go downtown and there are always cabs waiting at the entrance. the concierge has great restaurant recommendations. indicated me an awesome tapas place in the Spanish area. I would definitely come back even if they lack a pool....(I was there in the winter so not so inconvenient).last thing: have a drink in the hotel next door, in the tower: great view over SF

Answer: bathrooms nice with bath and shower

spend 4 days there for business. try to get a room with a view over the bay: I was overlooking Alcatraz Prison! the hotel has a great history as it is probably one of the first luxurious hotel of SF. Many famous people, from US president to actors came there. You feel the history with the rococo design. a bit kitschy but perfect for a romantic stay and great if you like this kind one hotel which reminds you the French Riviera. The staff was very helpful. <hl> the rooms are big, bathrooms nice with bath and shower , 32 LCD TVs. <hl> the lobby is huge with lots of private space if you need to meet people. There is a bar where you can have a big breakfast in the morning or have a drink later in the day. there is also another bar in the former swimming pool with an Tahitian theme where you can have cocktails or diner. didn't try the food but the cocktail were good (and pricey as it is a first class hotel). the gym is ok but you have to pay, sthg like $10 or $15/day. the hotel in on top of a hill so if you are a lazy type person you will have to take a cab or the tramway to come back or find another hotel downtown! it s a 5 min cab ride to go downtown and there are always cabs waiting at the entrance. the concierge has great restaurant recommendations. indicated me an awesome tapas place in the Spanish area. I would definitely come back even if they lack a pool.... (I was there in the winter so not so inconvenient).last thing: have a drink in the hotel next door, in the tower: great view over SF

spend 4 days there for business. try to get a room with a view over the bay: I was overlooking Alcatraz Prison! the hotel has a great history as it is probably one of the first luxurious hotel of SF. Many famous people, from US president to actors came there. You feel the history with the rococo design. a bit kitschy but perfect for a romantic stay and great if you like this kind one hotel which reminds you the French Riviera. The staff was very helpful. the rooms are big, <hl> bathrooms nice with bath and shower <hl>, 32 LCD TVs. the lobby is huge with lots of private space if you need to meet people. There is a bar where you can have a big breakfast in the morning or have a drink later in the day. there is also another bar in the former swimming pool with an Tahitian theme where you can have cocktails or diner. didn't try the food but the cocktail were good (and pricey as it is a first class hotel). the gym is ok but you have to pay, sthg like $10 or $15/day. the hotel in on top of a hill so if you are a lazy type person you will have to take a cab or the tramway to come back or find another hotel downtown! it s a 5 min cab ride to go downtown and there are always cabs waiting at the entrance. the concierge has great restaurant recommendations. indicated me an awesome tapas place in the Spanish area. I would definitely come back even if they lack a pool....(I was there in the winter so not so inconvenient).last thing: have a drink in the hotel next door, in the tower: great view over SF

the rooms are big, <hl> bathrooms nice with bath and shower <hl> , 32 LCD TVs.


Question: Is the valet parking expensive at the hotel?

The location is good, close to pier 39 and to the cable cars stop. The room was ok with comfortable beds. The car parking is very expensive 49$ per night . We felt that it was a rip off and they should have reduced the rate for hotels guests. There is a public car park near by that charges 25$ per night. Not sure that we would stay there again.

Answer: The car parking is very expensive 49$ per night

The location is good, close to pier 39 and to the cable cars stop. The room was ok with comfortable beds. <hl> The car parking is very expensive 49$ per night . <hl> We felt that it was a rip off and they should have reduced the rate for hotels guests. There is a public car park near by that charges 25$ per night. Not sure that we would stay there again.

The location is good, close to pier 39 and to the cable cars stop. The room was ok with comfortable beds. <hl> The car parking is very expensive 49$ per night <hl> . We felt that it was a rip off and they should have reduced the rate for hotels guests. There is a public car park near by that charges 25$ per night. Not sure that we would stay there again.


Question: What has been the most terrible hotel in New York?

This hotel was absolutely horrible! I always read trip advisor before staying at a hotel. However, considering we were in San Francisco for a cheer competition, we thought it would be in our best interest to stay at the Whitcomb with the rest of our daughters team. I just could not take it! As we checked in , I thought to myself that the hotel did not seem too bad, the lobby was descent. But oh my goodness....when we went upstairs, it was terrible. I never stayed somewhere like this! The rooms and beds were so small, I wondered how my 6'2" husband would fit in these beds. The shower area was just disgusting! And the smell was just undescribable, it sort of smelled like mildew. I literally began to fell nauseated. This hotel needs to go under serious renovations. I do not recommend this place to anyone. We stayed in this room all of 2 hours and went to the Hilton approximately 5 minutes away. The rate was only $20 more a night. Well worth it! The Hotel Whitcomb has given me a new appreciation for nicer hotels. This website is an awesome source for information concerning any hotel.

Answer: This hotel was absolutely horrible

This hotel was absolutely horrible !

<hl> This hotel was absolutely horrible ! <hl> I always read trip advisor before staying at a hotel. However, considering we were in San Francisco for a cheer competition, we thought it would be in our best interest to stay at the Whitcomb with the rest of our daughters team. I just could not take it! As we checked in , I thought to myself that the hotel did not seem too bad, the lobby was descent. But oh my goodness....when we went upstairs, it was terrible. I never stayed somewhere like this! The rooms and beds were so small, I wondered how my 6'2" husband would fit in these beds. The shower area was just disgusting! And the smell was just undescribable, it sort of smelled like mildew. I literally began to fell nauseated. This hotel needs to go under serious renovations. I do not recommend this place to anyone. We stayed in this room all of 2 hours and went to the Hilton approximately 5 minutes away. The rate was only $20 more a night. Well worth it! The Hotel Whitcomb has given me a new appreciation for nicer hotels. This website is an awesome source for information concerning any hotel.

<hl> This hotel was absolutely horrible <hl>! I always read trip advisor before staying at a hotel. However, considering we were in San Francisco for a cheer competition, we thought it would be in our best interest to stay at the Whitcomb with the rest of our daughters team. I just could not take it! As we checked in , I thought to myself that the hotel did not seem too bad, the lobby was descent. But oh my goodness....when we went upstairs, it was terrible. I never stayed somewhere like this! The rooms and beds were so small, I wondered how my 6'2" husband would fit in these beds. The shower area was just disgusting! And the smell was just undescribable, it sort of smelled like mildew. I literally began to fell nauseated. This hotel needs to go under serious renovations. I do not recommend this place to anyone. We stayed in this room all of 2 hours and went to the Hilton approximately 5 minutes away. The rate was only $20 more a night. Well worth it! The Hotel Whitcomb has given me a new appreciation for nicer hotels. This website is an awesome source for information concerning any hotel.

<hl> This hotel was absolutely horrible <hl> !


Question: How was the hotel?

Great setting at the end of the wharf (so your not in the midst of all of the craziness associated with the shops/bars). Very close to a lot of things....and reasonable cab ride to any SOMA, Marina, or Pacific Heights restaurants you may want to try out. There is a Starbucks at the back of the building....just in case you like a quick cup of coffee to help you get your day going. No complaints - really happy with what this hotel offered for the price. It's not the Mandarin Oriental or Four Seasons (these would be 5 star, excellent hotels) - but it is a quality 4-star hotel that allows you to start your San Francisco visit off on the right foot! We ventured off to Sonoma, Muir Woods, Sausalito, Alcatraz, SOMA/Mission District, and Pacific Heights...we never once felt inconveniences or let down by our hotel - the guys at the front door and front desk are very friendly and helpful as well.

Answer: excellent hotels

Great setting at the end of the wharf (so your not in the midst of all of the craziness associated with the shops/bars). Very close to a lot of things....and reasonable cab ride to any SOMA, Marina, or Pacific Heights restaurants you may want to try out. There is a Starbucks at the back of the building....just in case you like a quick cup of coffee to help you get your day going. No complaints - really happy with what this hotel offered for the price. <hl> It's not the Mandarin Oriental or Four Seasons (these would be 5 star, excellent hotels ) - but it is a quality 4-star hotel that allows you to start your San Francisco visit off on the right foot! <hl> We ventured off to Sonoma, Muir Woods, Sausalito, Alcatraz, SOMA/Mission District, and Pacific Heights...we never once felt inconveniences or let down by our hotel - the guys at the front door and front desk are very friendly and helpful as well.

Great setting at the end of the wharf (so your not in the midst of all of the craziness associated with the shops/bars). Very close to a lot of things....and reasonable cab ride to any SOMA, Marina, or Pacific Heights restaurants you may want to try out. There is a Starbucks at the back of the building....just in case you like a quick cup of coffee to help you get your day going. No complaints - really happy with what this hotel offered for the price. It's not the Mandarin Oriental or Four Seasons (these would be 5 star, <hl> excellent hotels <hl>) - but it is a quality 4-star hotel that allows you to start your San Francisco visit off on the right foot! We ventured off to Sonoma, Muir Woods, Sausalito, Alcatraz, SOMA/Mission District, and Pacific Heights...we never once felt inconveniences or let down by our hotel - the guys at the front door and front desk are very friendly and helpful as well.

It's not the Mandarin Oriental or Four Seasons (these would be 5 star, <hl> excellent hotels <hl> ) - but it is a quality 4-star hotel that allows you to start your San Francisco visit off on the right foot!


Question: How is the view?

Our room was very clean! The beds were really comfy in my opinion with goose down pillows and the sheets were changed every day! Our room was on the 16th floor, which I really LOVED! The view was awesome at night and during the day. The flat screen TV was a nice bonus, too! The bathroom was very clean as well. The hotel was awesome in regards to keeping the noise level down. It felt like we were the only ones there. So quiet and peaceful; the Japanese style sliding doors that covered the glass doors that led to the balcony allowed for virtually no light to peak through so it was very dark at night and kept noise out of the room from outside. The neighborhood seemed very safe. Overall, we really liked this hotel. My two kids and husband enjoyed it just as much as me! I would definitely recommend this hotel again. Just don't pay their $35 a night parking for valet. There is a parking garage adjacent to the hotel for $16 a day, but you have to pay to go in and out. Just park along the street during the day and pay $16 overnight.

Answer: The view was awesome

Our room was very clean! The beds were really comfy in my opinion with goose down pillows and the sheets were changed every day! <hl> Our room was on the 16th floor, which I really LOVED! The view was awesome at night and during the day. <hl> The flat screen TV was a nice bonus, too! The bathroom was very clean as well. The hotel was awesome in regards to keeping the noise level down. It felt like we were the only ones there. So quiet and peaceful; the Japanese style sliding doors that covered the glass doors that led to the balcony allowed for virtually no light to peak through so it was very dark at night and kept noise out of the room from outside. The neighborhood seemed very safe. Overall, we really liked this hotel. My two kids and husband enjoyed it just as much as me! I would definitely recommend this hotel again. Just don't pay their $35 a night parking for valet. There is a parking garage adjacent to the hotel for $16 a day, but you have to pay to go in and out. Just park along the street during the day and pay $16 overnight.

Our room was very clean! The beds were really comfy in my opinion with goose down pillows and the sheets were changed every day! Our room was on the 16th floor, which I really LOVED! <hl> The view was awesome <hl> at night and during the day. The flat screen TV was a nice bonus, too! The bathroom was very clean as well. The hotel was awesome in regards to keeping the noise level down. It felt like we were the only ones there. So quiet and peaceful; the Japanese style sliding doors that covered the glass doors that led to the balcony allowed for virtually no light to peak through so it was very dark at night and kept noise out of the room from outside. The neighborhood seemed very safe. Overall, we really liked this hotel. My two kids and husband enjoyed it just as much as me! I would definitely recommend this hotel again. Just don't pay their $35 a night parking for valet. There is a parking garage adjacent to the hotel for $16 a day, but you have to pay to go in and out. Just park along the street during the day and pay $16 overnight.


Question: What material is the floor?

I just completed a 13-night stay here while I was in San Francisco on business. The original reasons I decided to stay at the Diva were the 10,000 frequent flier miles my airline was offering for the stay, and the free wireless internet service they offer in all the rooms (if you have a laptop). While the internet was nice and convenient and I was happy to get tons of airline miles, the hotel itself left a lot to be desired. The floors creak like you wouldn't believe, and when your "neighbor" takes a shower at 6 AM it sounds like a loud freight train, making it impossibile to sleep. Speaking of 6 AM, I must mention the morning they gave me an unrequested wake-up call at 6 on a Saturday. A SATURDAY. The one morning I was able to sleep in and they screwed it up. The room and the entire hotel had this really strange odor which never really went away the whole time I was here, and the TV had far fewer channels than practically every hotel I've stayed at before.The excercise room was okay. Nothing special but it had everything I needed (treadmill and stairmaster) so I can't complain too much about that. As I mentioned, the in-room wireless internet was nice but it sure did break down a bunch, at least twice a day. It was always back up and running an hour or so later, but still an inconvenience. I should also mention that the room was pretty quiet (besides the creaky floors and loud pipes), since they gave me a room that faced the "courtyard" instead of Geary Street, but I've heard it can get really loud if you get a room facing the street so definitely keep that in mind if you decide to stay here.The only reason I give the hotel 2 dots out of 5 instead of 1 is due to the free internet as well as the decent location. The hotel needs a major overhaul, and I seriously doubt I'll ever stay here again no matter how many miles my airline offers me.

Answer: The floors creak like you wouldn't believe

I just completed a 13-night stay here while I was in San Francisco on business. The original reasons I decided to stay at the Diva were the 10,000 frequent flier miles my airline was offering for the stay, and the free wireless internet service they offer in all the rooms (if you have a laptop). While the internet was nice and convenient and I was happy to get tons of airline miles, the hotel itself left a lot to be desired. <hl> The floors creak like you wouldn't believe , and when your "neighbor" takes a shower at 6 AM it sounds like a loud freight train, making it impossibile to sleep. <hl> Speaking of 6 AM, I must mention the morning they gave me an unrequested wake-up call at 6 on a Saturday. A SATURDAY. The one morning I was able to sleep in and they screwed it up. The room and the entire hotel had this really strange odor which never really went away the whole time I was here, and the TV had far fewer channels than practically every hotel I've stayed at before. The excercise room was okay. Nothing special but it had everything I needed (treadmill and stairmaster) so I can't complain too much about that. As I mentioned, the in-room wireless internet was nice but it sure did break down a bunch, at least twice a day. It was always back up and running an hour or so later, but still an inconvenience. I should also mention that the room was pretty quiet (besides the creaky floors and loud pipes), since they gave me a room that faced the "courtyard" instead of Geary Street, but I've heard it can get really loud if you get a room facing the street so definitely keep that in mind if you decide to stay here. The only reason I give the hotel 2 dots out of 5 instead of 1 is due to the free internet as well as the decent location. The hotel needs a major overhaul, and I seriously doubt I'll ever stay here again no matter how many miles my airline offers me.

I just completed a 13-night stay here while I was in San Francisco on business. The original reasons I decided to stay at the Diva were the 10,000 frequent flier miles my airline was offering for the stay, and the free wireless internet service they offer in all the rooms (if you have a laptop). While the internet was nice and convenient and I was happy to get tons of airline miles, the hotel itself left a lot to be desired. <hl> The floors creak like you wouldn't believe <hl>, and when your "neighbor" takes a shower at 6 AM it sounds like a loud freight train, making it impossibile to sleep. Speaking of 6 AM, I must mention the morning they gave me an unrequested wake-up call at 6 on a Saturday. A SATURDAY. The one morning I was able to sleep in and they screwed it up. The room and the entire hotel had this really strange odor which never really went away the whole time I was here, and the TV had far fewer channels than practically every hotel I've stayed at before.The excercise room was okay. Nothing special but it had everything I needed (treadmill and stairmaster) so I can't complain too much about that. As I mentioned, the in-room wireless internet was nice but it sure did break down a bunch, at least twice a day. It was always back up and running an hour or so later, but still an inconvenience. I should also mention that the room was pretty quiet (besides the creaky floors and loud pipes), since they gave me a room that faced the "courtyard" instead of Geary Street, but I've heard it can get really loud if you get a room facing the street so definitely keep that in mind if you decide to stay here.The only reason I give the hotel 2 dots out of 5 instead of 1 is due to the free internet as well as the decent location. The hotel needs a major overhaul, and I seriously doubt I'll ever stay here again no matter how many miles my airline offers me.

<hl> The floors creak like you wouldn't believe <hl> , and when your "neighbor" takes a shower at 6 AM it sounds like a loud freight train, making it impossibile to sleep.


Question: How is the hotel like?

I have stayed at this property several times on business trips when I had a limited budget. Since I am working, I do not spend too much time in the room. Every visit, I have found the staff to be very friendly and helpful. If you take the right exit from BART, the Hotel entrance is just steps from the station exit. It is also a few blocks from Davies Hall, where the Symphony plays. The down side of the location is that this is not a great section of Market and most people probably will not feel too comfortable walking at night. So, take BART or the ample public transit. The hotel is nicely kept and clean. The building has some interesting architectural details. Still, it is an old and somewhat tired property and some of the remodeling is not the best. Same for the fitness center -- the room and equipment are older, but meet my needs. The food is good, but overpriced. If you are bothered by traffic notice, ask for a quiet room in back. The rooms in front overlook Market, which is a busy street. The staff, the price and the BART station make the difference for me.

Answer: the Hotel entrance is just steps from the station exit. It is also a few blocks from Davies Hall, where the Symphony plays. The down side of the location is that this is not a great section of Market and most people probably will not feel too comfortable walking at night. So, take BART or the ample public transit. The hotel is nicely kept and clean. The building has some interesting architectural details. Still, it is an old and somewhat tired property and some of the remodeling is not the best. Same for the fitness center -- the room and equipment are older, but meet my needs. The food is good, but overpriced. If you are bothered by traffic notice, ask for a quiet room in back. The rooms in front overlook Market

I have stayed at this property several times on business trips when I had a limited budget. Since I am working, I do not spend too much time in the room. Every visit, I have found the staff to be very friendly and helpful. <hl> If you take the right exit from BART, the Hotel entrance is just steps from the station exit. It is also a few blocks from Davies Hall, where the Symphony plays. The down side of the location is that this is not a great section of Market and most people probably will not feel too comfortable walking at night. So, take BART or the ample public transit. The hotel is nicely kept and clean. The building has some interesting architectural details. Still, it is an old and somewhat tired property and some of the remodeling is not the best. Same for the fitness center -- the room and equipment are older, but meet my needs. The food is good, but overpriced. If you are bothered by traffic notice, ask for a quiet room in back. The rooms in front overlook Market , which is a busy street. <hl> The staff, the price and the BART station make the difference for me.

I have stayed at this property several times on business trips when I had a limited budget. Since I am working, I do not spend too much time in the room. Every visit, I have found the staff to be very friendly and helpful. If you take the right exit from BART, <hl> the Hotel entrance is just steps from the station exit. It is also a few blocks from Davies Hall, where the Symphony plays. The down side of the location is that this is not a great section of Market and most people probably will not feel too comfortable walking at night. So, take BART or the ample public transit. The hotel is nicely kept and clean. The building has some interesting architectural details. Still, it is an old and somewhat tired property and some of the remodeling is not the best. Same for the fitness center -- the room and equipment are older, but meet my needs. The food is good, but overpriced. If you are bothered by traffic notice, ask for a quiet room in back. The rooms in front overlook Market <hl>, which is a busy street. The staff, the price and the BART station make the difference for me.

If you take the right exit from BART, <hl> the Hotel entrance is just steps from the station exit. It is also a few blocks from Davies Hall, where the Symphony plays. The down side of the location is that this is not a great section of Market and most people probably will not feel too comfortable walking at night. So, take BART or the ample public transit. The hotel is nicely kept and clean. The building has some interesting architectural details. Still, it is an old and somewhat tired property and some of the remodeling is not the best. Same for the fitness center -- the room and equipment are older, but meet my needs. The food is good, but overpriced. If you are bothered by traffic notice, ask for a quiet room in back. The rooms in front overlook Market <hl> , which is a busy street.


Question: How is the service?

I have used trip advisor for several trips now and I have not been disappointed. I have found that you are the best source to find a hotel. My family and I were traveling to Yosemite and decided to stay three days in San Francisco. It was a hard decision to make but after reading your reviews decided on the Pan Pacific in San Francisco. What a wonderful decision. The hotel' s location is great -- it is within walking distance of many many stores/shopping. It is a short distance (5 minute walk) to the cable cars, Chinatown (walking distance a little longer), if you are renting from Hertz I believe they will do that for you (at least I know they will return the car for a $5 fee), and many other restaurants for breakfast, lunch and dinner. They are also close to several drug stores and mini markets. The hotel is beautiful inside and the rooms were roomy for 2 adults and 2 children with 5 pieces of luggage. The service and concierge were exceptional and went out of their way to do extra things for us. I cannot say enough about this place and the people who are working there. After going to Yosemite and several others places we needed to return to San Francisco for our return flight home and wanted to stayed again at the Pan Pacific which we did. The concierge printed our boarding passes for our airline and even arranged for a cab to be downstairs at a certain time to take us to the airport. This hotel even offers free car service during certain times of the day and several times instead of a cab they offered us the car for our own use. We loved this hotel and its location and would definitely stay here again. Finally, although a little more in price I was able to go on the Pan Pacific web site and get an internet special for several nights. Even if you pay a little more for this hotel -- you get what you pay for!

Answer: The service and concierge were exceptional

I have used trip advisor for several trips now and I have not been disappointed. I have found that you are the best source to find a hotel. My family and I were traveling to Yosemite and decided to stay three days in San Francisco. It was a hard decision to make but after reading your reviews decided on the Pan Pacific in San Francisco. What a wonderful decision. The hotel' s location is great -- it is within walking distance of many many stores/shopping. It is a short distance (5 minute walk) to the cable cars, Chinatown (walking distance a little longer), if you are renting from Hertz I believe they will do that for you (at least I know they will return the car for a $5 fee), and many other restaurants for breakfast, lunch and dinner. They are also close to several drug stores and mini markets. The hotel is beautiful inside and the rooms were roomy for 2 adults and 2 children with 5 pieces of luggage. <hl> The service and concierge were exceptional and went out of their way to do extra things for us. <hl> I cannot say enough about this place and the people who are working there. After going to Yosemite and several others places we needed to return to San Francisco for our return flight home and wanted to stayed again at the Pan Pacific which we did. The concierge printed our boarding passes for our airline and even arranged for a cab to be downstairs at a certain time to take us to the airport. This hotel even offers free car service during certain times of the day and several times instead of a cab they offered us the car for our own use. We loved this hotel and its location and would definitely stay here again. Finally, although a little more in price I was able to go on the Pan Pacific web site and get an internet special for several nights. Even if you pay a little more for this hotel -- you get what you pay for!

I have used trip advisor for several trips now and I have not been disappointed. I have found that you are the best source to find a hotel. My family and I were traveling to Yosemite and decided to stay three days in San Francisco. It was a hard decision to make but after reading your reviews decided on the Pan Pacific in San Francisco. What a wonderful decision. The hotel' s location is great -- it is within walking distance of many many stores/shopping. It is a short distance (5 minute walk) to the cable cars, Chinatown (walking distance a little longer), if you are renting from Hertz I believe they will do that for you (at least I know they will return the car for a $5 fee), and many other restaurants for breakfast, lunch and dinner. They are also close to several drug stores and mini markets. The hotel is beautiful inside and the rooms were roomy for 2 adults and 2 children with 5 pieces of luggage. <hl> The service and concierge were exceptional <hl> and went out of their way to do extra things for us. I cannot say enough about this place and the people who are working there. After going to Yosemite and several others places we needed to return to San Francisco for our return flight home and wanted to stayed again at the Pan Pacific which we did. The concierge printed our boarding passes for our airline and even arranged for a cab to be downstairs at a certain time to take us to the airport. This hotel even offers free car service during certain times of the day and several times instead of a cab they offered us the car for our own use. We loved this hotel and its location and would definitely stay here again. Finally, although a little more in price I was able to go on the Pan Pacific web site and get an internet special for several nights. Even if you pay a little more for this hotel -- you get what you pay for!


Question: How do you rate the staff?

Stayed at the Chancellor recently for 3 nights. What a find. Can't beat the location. Staff very helpful and the suite we had on the 14th floor was great with 2 bathrooms and a great view. Our room wasn't ready when we arrived so we went down Powell for a cafe lunch. We're pretty low maintenance hotel guests as we prefer to do our own research on sightseeing, restaurants, etc but everyone at the hotel was pleasant from Alice in housekeeping to Matthew who helped us with luggage at check in . For a hotel that's been around since 1914, the Chancellor has been kept in good condition and has a comfortable, quality feel to it. Don't know what the other reviewer meant by thin walls, but we didn't hear a peep from any other guest.  Rooms are updated as well with flat screen TVs and free wireless internet. Can't wait to return!

Answer: Staff very helpful

Stayed at the Chancellor recently for 3 nights. What a find. Can't beat the location. <hl> Staff very helpful and the suite we had on the 14th floor was great with 2 bathrooms and a great view. <hl> Our room wasn't ready when we arrived so we went down Powell for a cafe lunch. We're pretty low maintenance hotel guests as we prefer to do our own research on sightseeing, restaurants, etc but everyone at the hotel was pleasant from Alice in housekeeping to Matthew who helped us with luggage at check in . For a hotel that's been around since 1914, the Chancellor has been kept in good condition and has a comfortable, quality feel to it. Don't know what the other reviewer meant by thin walls, but we didn't hear a peep from any other guest. Rooms are updated as well with flat screen TVs and free wireless internet. Can't wait to return!

Stayed at the Chancellor recently for 3 nights. What a find. Can't beat the location. <hl> Staff very helpful <hl> and the suite we had on the 14th floor was great with 2 bathrooms and a great view. Our room wasn't ready when we arrived so we went down Powell for a cafe lunch. We're pretty low maintenance hotel guests as we prefer to do our own research on sightseeing, restaurants, etc but everyone at the hotel was pleasant from Alice in housekeeping to Matthew who helped us with luggage at check in . For a hotel that's been around since 1914, the Chancellor has been kept in good condition and has a comfortable, quality feel to it. Don't know what the other reviewer meant by thin walls, but we didn't hear a peep from any other guest. Rooms are updated as well with flat screen TVs and free wireless internet. Can't wait to return!


Question: How is the service?

We moved here after an awful experience at Hotel Monaco and were grateful to get in for the three nights we stayed. The hotel is located in the middle of SF on Market St, which was very central for all of the sights and good restaurants. I'm sure there are other more trendy areas of SF to stay, but this was ideal for getting to all the places we wanted to. Service was impeccable and reliable - all our requests were accomodated and we were shown a couple of different rooms on check-in. We found Market Street typical of SF - quite noisy - and it was nice to be 10 stories or so up - good view and relatively quiet. Rooms are not the most impressive of the FS I have stayed at but decent size and very acceptable. Public areas nice and bar okay but nothing special compared to other FS. Concierge hugely helpful and everything felt relaxed - what you pay for with FS. I'm sure there are plusher and more trendy hotels in SF - and possibly better value. But there are certaintly far worse in our experience and the FS did everything it says on the tin. You simply don't have to worry about poor room, poor location, poor service or stress. Solid but expensive - but you won't go far wrong.

Answer: Service was impeccable and reliable

We moved here after an awful experience at Hotel Monaco and were grateful to get in for the three nights we stayed. The hotel is located in the middle of SF on Market St, which was very central for all of the sights and good restaurants. I'm sure there are other more trendy areas of SF to stay, but this was ideal for getting to all the places we wanted to. <hl> Service was impeccable and reliable - all our requests were accomodated and we were shown a couple of different rooms on check-in. <hl> We found Market Street typical of SF - quite noisy - and it was nice to be 10 stories or so up - good view and relatively quiet. Rooms are not the most impressive of the FS I have stayed at but decent size and very acceptable. Public areas nice and bar okay but nothing special compared to other FS. Concierge hugely helpful and everything felt relaxed - what you pay for with FS. I'm sure there are plusher and more trendy hotels in SF - and possibly better value. But there are certaintly far worse in our experience and the FS did everything it says on the tin. You simply don't have to worry about poor room, poor location, poor service or stress. Solid but expensive - but you won't go far wrong.

We moved here after an awful experience at Hotel Monaco and were grateful to get in for the three nights we stayed. The hotel is located in the middle of SF on Market St, which was very central for all of the sights and good restaurants. I'm sure there are other more trendy areas of SF to stay, but this was ideal for getting to all the places we wanted to. <hl> Service was impeccable and reliable <hl> - all our requests were accomodated and we were shown a couple of different rooms on check-in. We found Market Street typical of SF - quite noisy - and it was nice to be 10 stories or so up - good view and relatively quiet. Rooms are not the most impressive of the FS I have stayed at but decent size and very acceptable. Public areas nice and bar okay but nothing special compared to other FS. Concierge hugely helpful and everything felt relaxed - what you pay for with FS. I'm sure there are plusher and more trendy hotels in SF - and possibly better value. But there are certaintly far worse in our experience and the FS did everything it says on the tin. You simply don't have to worry about poor room, poor location, poor service or stress. Solid but expensive - but you won't go far wrong.


Question: Is it food?

Location in Japan Town was excellent and close to great food and culture. Hotel was OK but nothing out of the ordinary. Lobby and Garden were as described and quite beautiful but the rooms were basic and standard at best. My number one complaint was the popcorn ceiling. Really?...in this day and age? Scrape that old stuff off! The bathroom perplexed w/too many doors that actually hit each other if opened all at once. The restaurant had great decor but the Sunday breakfast buffet was forgettable. $18 dollars for powdered eggs? Luckily, we were there for the City and not the Hotel. But, would have liked to have been 'Wowed'. One last thing...the advertised 'welcoming tea' was non-existent. :-(

Answer: the Sunday breakfast buffet was forgettable

Location in Japan Town was excellent and close to great food and culture. Hotel was OK but nothing out of the ordinary. Lobby and Garden were as described and quite beautiful but the rooms were basic and standard at best. My number one complaint was the popcorn ceiling. Really?...in this day and age? Scrape that old stuff off! The bathroom perplexed w/too many doors that actually hit each other if opened all at once. <hl> The restaurant had great decor but the Sunday breakfast buffet was forgettable . <hl> $18 dollars for powdered eggs? Luckily, we were there for the City and not the Hotel. But, would have liked to have been 'Wowed'. One last thing...the advertised 'welcoming tea' was non-existent. :-(

Location in Japan Town was excellent and close to great food and culture. Hotel was OK but nothing out of the ordinary. Lobby and Garden were as described and quite beautiful but the rooms were basic and standard at best. My number one complaint was the popcorn ceiling. Really?...in this day and age? Scrape that old stuff off! The bathroom perplexed w/too many doors that actually hit each other if opened all at once. The restaurant had great decor but <hl> the Sunday breakfast buffet was forgettable <hl>. $18 dollars for powdered eggs? Luckily, we were there for the City and not the Hotel. But, would have liked to have been 'Wowed'. One last thing...the advertised 'welcoming tea' was non-existent. :-(

The restaurant had great decor but <hl> the Sunday breakfast buffet was forgettable <hl> .


Question: How was the bed?

I stayed at Hotel Vitale for a bachelorette weekend and it was wonderful. The service, decor and beds were awesome. The staff was at our beckon call and we loved sleeping in the beds!! The hotel was kind enough to give us a bottle of champagne and a tray of gourmet cupcakes for the group which was super sweet. We loved the rooftop terrace (what a view!) and overall the hotel was great. Overnight parking was $$ at $40/night but that was my only complaint....we went to the bar in the hotel and had a lot of fun there as well. Next time I go to this hotel, I am going to do a more romantic trip as the hotel is good for both scenarios...great stay overall. Thanks Hotel Vitale! (more specifically Nicole Muller)

Answer: beds were awesome

I stayed at Hotel Vitale for a bachelorette weekend and it was wonderful. <hl> The service, decor and beds were awesome . <hl> The staff was at our beckon call and we loved sleeping in the beds!! The hotel was kind enough to give us a bottle of champagne and a tray of gourmet cupcakes for the group which was super sweet. We loved the rooftop terrace (what a view!) and overall the hotel was great. Overnight parking was $$ at $40/night but that was my only complaint....we went to the bar in the hotel and had a lot of fun there as well. Next time I go to this hotel, I am going to do a more romantic trip as the hotel is good for both scenarios...great stay overall. Thanks Hotel Vitale! (more specifically Nicole Muller)

I stayed at Hotel Vitale for a bachelorette weekend and it was wonderful. The service, decor and <hl> beds were awesome <hl>. The staff was at our beckon call and we loved sleeping in the beds!! The hotel was kind enough to give us a bottle of champagne and a tray of gourmet cupcakes for the group which was super sweet. We loved the rooftop terrace (what a view!) and overall the hotel was great. Overnight parking was $$ at $40/night but that was my only complaint....we went to the bar in the hotel and had a lot of fun there as well. Next time I go to this hotel, I am going to do a more romantic trip as the hotel is good for both scenarios...great stay overall. Thanks Hotel Vitale! (more specifically Nicole Muller)

The service, decor and <hl> beds were awesome <hl> .


Question: What is your take on the service in the Norfolk hotel?

Loved the location - so close to Union Square and you can walk to so many key locations. Loved the authenticity - felt like I was part of the history of San Francisco. The hotel is old but it was clean, the bedding was fresh and the bathroom sparkled. Loved the service - the people at the desk were helpful and went out of the way to ensure we got everything we needed. Loved the free breakfast and wine reception - the free breakfast was a great way to save a bit of money and the waffles were great - the wine reception helped reduce our wine bill at dinner and was a great place to meet others and share the day's experiences. Loved the price - the hotel honoured a great deal that was briefly available on the internet even though I had already booked our rooms. $110.00 U.S. a night. Only problems - there was some work being done outside our rooms during the day which was a problem for those trying to get a catnap in late in the afternoon prior to going out for dinner. As well, we were there during an unbelievable cold snap and gettingthe temperature just right in the room was a bit difficult given the age of the hotel.  Cheers

Answer: Loved the service

Loved the location - so close to Union Square and you can walk to so many key locations. Loved the authenticity - felt like I was part of the history of San Francisco. The hotel is old but it was clean, the bedding was fresh and the bathroom sparkled. <hl> Loved the service - the people at the desk were helpful and went out of the way to ensure we got everything we needed. <hl> Loved the free breakfast and wine reception - the free breakfast was a great way to save a bit of money and the waffles were great - the wine reception helped reduce our wine bill at dinner and was a great place to meet others and share the day's experiences. Loved the price - the hotel honoured a great deal that was briefly available on the internet even though I had already booked our rooms. $110.00 U.S. a night. Only problems - there was some work being done outside our rooms during the day which was a problem for those trying to get a catnap in late in the afternoon prior to going out for dinner. As well, we were there during an unbelievable cold snap and gettingthe temperature just right in the room was a bit difficult given the age of the hotel. Cheers

Loved the location - so close to Union Square and you can walk to so many key locations. Loved the authenticity - felt like I was part of the history of San Francisco. The hotel is old but it was clean, the bedding was fresh and the bathroom sparkled. <hl> Loved the service <hl> - the people at the desk were helpful and went out of the way to ensure we got everything we needed. Loved the free breakfast and wine reception - the free breakfast was a great way to save a bit of money and the waffles were great - the wine reception helped reduce our wine bill at dinner and was a great place to meet others and share the day's experiences. Loved the price - the hotel honoured a great deal that was briefly available on the internet even though I had already booked our rooms. $110.00 U.S. a night. Only problems - there was some work being done outside our rooms during the day which was a problem for those trying to get a catnap in late in the afternoon prior to going out for dinner. As well, we were there during an unbelievable cold snap and gettingthe temperature just right in the room was a bit difficult given the age of the hotel. Cheers


Question: Does the hotel have a good view?

Exceptional service. The concierge will respond to your every request very promptly and eagerly. I was very impressed with how they responded when I asked if they could get a rental car for me. Within 20 minutes there was one waiting outside the hotel and I just had to sign the contract and take the keys. If you like to not have to lift a finger when you are on a vacation/getaway, this is a great place to stay. Also very clean and comfortable room with a great view.

Answer: Also very clean and comfortable room with a great view

Exceptional service. The concierge will respond to your every request very promptly and eagerly. I was very impressed with how they responded when I asked if they could get a rental car for me. Within 20 minutes there was one waiting outside the hotel and I just had to sign the contract and take the keys. If you like to not have to lift a finger when you are on a vacation/getaway, this is a great place to stay. <hl> Also very clean and comfortable room with a great view . <hl>

Exceptional service. The concierge will respond to your every request very promptly and eagerly. I was very impressed with how they responded when I asked if they could get a rental car for me. Within 20 minutes there was one waiting outside the hotel and I just had to sign the contract and take the keys. If you like to not have to lift a finger when you are on a vacation/getaway, this is a great place to stay. <hl> Also very clean and comfortable room with a great view <hl>.

<hl> Also very clean and comfortable room with a great view <hl> .