Question: How do you like the street noise?

We stayed in this hotel for 4 nights in August. The front of house staff member was unsmiling but efficient at check in.Our two rooms were "Club " rooms and overlooked onto the street which had a pub virtually opposite. Unfortunately the noise from the pub was loud and meant most nights we were disturbed. Maybe triple glazing would help.The hotel has a room in the lobby area with computer terminals available for use at $5 for 20mins, ideal when travelling with teens. The rooms themselves were large with comfortable beds and co-ordinated soft furnishing.  There was adequate tea and coffee making facilities and each room had a small fridge for milk if you did not want to use the powder milk provided. The bathrooms were provided with toiletries and bathrobes, towels appearred to be changed daily irrespective of wether used ones had been hung up. The pool area had loungers and chairs but no pool towels available. Unfortunately this also appearred to be the area that was used by smokers resident in the hotel. This hotel is very well placed for shopping and sightseeing and the concierge was extremely helpful with maps, and advice. I would stay at this hotel again, but I would ask for a pool view room next time.

Answer: the street which had a pub

We stayed in this hotel for 4 nights in August. The front of house staff member was unsmiling but efficient at check in. <hl> Our two rooms were "Club " rooms and overlooked onto the street which had a pub virtually opposite. <hl> Unfortunately the noise from the pub was loud and meant most nights we were disturbed. Maybe triple glazing would help. The hotel has a room in the lobby area with computer terminals available for use at $5 for 20mins, ideal when travelling with teens. The rooms themselves were large with comfortable beds and co-ordinated soft furnishing. There was adequate tea and coffee making facilities and each room had a small fridge for milk if you did not want to use the powder milk provided. The bathrooms were provided with toiletries and bathrobes, towels appearred to be changed daily irrespective of wether used ones had been hung up. The pool area had loungers and chairs but no pool towels available. Unfortunately this also appearred to be the area that was used by smokers resident in the hotel. This hotel is very well placed for shopping and sightseeing and the concierge was extremely helpful with maps, and advice. I would stay at this hotel again, but I would ask for a pool view room next time.

We stayed in this hotel for 4 nights in August. The front of house staff member was unsmiling but efficient at check in.Our two rooms were "Club " rooms and overlooked onto <hl> the street which had a pub <hl> virtually opposite. Unfortunately the noise from the pub was loud and meant most nights we were disturbed. Maybe triple glazing would help.The hotel has a room in the lobby area with computer terminals available for use at $5 for 20mins, ideal when travelling with teens. The rooms themselves were large with comfortable beds and co-ordinated soft furnishing. There was adequate tea and coffee making facilities and each room had a small fridge for milk if you did not want to use the powder milk provided. The bathrooms were provided with toiletries and bathrobes, towels appearred to be changed daily irrespective of wether used ones had been hung up. The pool area had loungers and chairs but no pool towels available. Unfortunately this also appearred to be the area that was used by smokers resident in the hotel. This hotel is very well placed for shopping and sightseeing and the concierge was extremely helpful with maps, and advice. I would stay at this hotel again, but I would ask for a pool view room next time.


Question: How is the bar?

Very nice hotel in Fishermans Wharf, close to all amenities. Arrived at the hotel at 10.00 pm and was greeted by a very friendly receptionist, we got a room on the 3rd floor, the room itself was nice and big but the bathroom was tiny. The hotel is in a great location in Fisherman's Wharf, close to some lovely bars and restaurants, the food and drink in the hotel is quite expensive so worth while having a walk around, especially around Pier 39, it is only a block from the hotel. I would definately stay here again.

Answer: close to some lovely bars

Very nice hotel in Fishermans Wharf, close to all amenities. Arrived at the hotel at 10.00 pm and was greeted by a very friendly receptionist, we got a room on the 3rd floor, the room itself was nice and big but the bathroom was tiny. <hl> The hotel is in a great location in Fisherman's Wharf, close to some lovely bars and restaurants, the food and drink in the hotel is quite expensive so worth while having a walk around, especially around Pier 39, it is only a block from the hotel. <hl> I would definately stay here again.

Very nice hotel in Fishermans Wharf, close to all amenities. Arrived at the hotel at 10.00 pm and was greeted by a very friendly receptionist, we got a room on the 3rd floor, the room itself was nice and big but the bathroom was tiny. The hotel is in a great location in Fisherman's Wharf, <hl> close to some lovely bars <hl> and restaurants, the food and drink in the hotel is quite expensive so worth while having a walk around, especially around Pier 39, it is only a block from the hotel. I would definately stay here again.


Question: How is the breakfast buffet?

This is a great little inn with a fantastic wine & cheese hour and great continental breakfast. We stayed at the Westin St. Francis (right across the street) the next night and I wish we would have stayed at the Inn at Union Sq. both nights. Not only a much more charming experience, but also a better value. Great rooms and very comfortable beds.

Answer: a fantastic wine & cheese hour and great continental breakfast

<hl> This is a great little inn with a fantastic wine & cheese hour and great continental breakfast . <hl> We stayed at the Westin St. Francis (right across the street) the next night and I wish we would have stayed at the Inn at Union Sq. both nights. Not only a much more charming experience, but also a better value. Great rooms and very comfortable beds.

This is a great little inn with <hl> a fantastic wine & cheese hour and great continental breakfast <hl>. We stayed at the Westin St. Francis (right across the street) the next night and I wish we would have stayed at the Inn at Union Sq. both nights. Not only a much more charming experience, but also a better value. Great rooms and very comfortable beds.

This is a great little inn with <hl> a fantastic wine & cheese hour and great continental breakfast <hl> .


Question: What is the price of parking?

I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews left online. But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel.Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs....I would give it negative stars if possible......

Answer: I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews

<hl> I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews left online. <hl> But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel. Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs.... I would give it negative stars if possible......

<hl> I made the mistake, apparently like every other person who has left a review about this hotel, of going without checking the other reviews <hl> left online. But THIS review is more about what they put us through AFTERWARDS then during....(not putting any names in this review, but now, we knew that entire hierarchy by name, as you will later see)Our stay was starting on August 11th. My two friends and I arrive after our flight at 11AM, so we decide to drop off our bags in the lobby and go around town before check-in at 3PM. We get to the lobby, and my friend, who has major asthma, asked if we could get a peek at one of the rooms. The woman at the front desk was kind enough to give us a key to take a look. We opened the door, and the smell of mold hit us in the face like a brick. My friend was nervous, because she didn't think she'd be able to handle the smell, but we decided to wait to see if the room they gave us was the same, or if this was just a fluke.3PM comes, and we check in, and the room that they gave us is the same exact way. My friend already starts to feel a slight reaction, so we go to the lobby to see about a switch. According to the same rude and horrible Indian guy that everyone else describes working there, there are no other rooms available. I say that she cannot stay in that room because of her condition, and he says that his supervisor will be in in a half hour, if we want to talk to him. I said that we'll wait to ask about a refund, and suddenly, he had another room for us to check out. THAT room, however, was even worse! The door didn't lock fully, a light didn't work, the mold smell was even worse, and there was what seemed to be cat hair all over the single chair and the countertops. Now, the fun starts:We go back downstairs, and we say that we absolutely cannot stay there, and we want a refund. Apparently, we booked the non-refundable rate, the money was already taken out and there was nothing we could do about it. I said that we'd wait for his supervisor, and suddenly, he wasn't coming in anymore that night. He wasn't answering his phone, and we had to call back the next day between 9AM and 1PM. (Obviously, with the line of people out the door still waiting to check in with the horrible service, they didn't want any problems in the lobby) We said fine, and spent the rest of our first day in San Francisco looking for another hotel.Tthe next day, the woman who answered the lobby phone said that the supervisor DID come in about an hour after we left, and got off at 8:30 in the morning, RIGHT BEFORE we were supposed to call. I asked when he was going to be in again...she said 3:00. I asked for the manager's number. She gave me a different phone number and a different name, and asked me to explain the situation to her. I did, and she suddenly said that the supervisor wasn't coming in anymore today because he was tired, and I don't have to call the manager, but to deal with the supervisor, who will be in TOMORROW between 10 and 2. I called back at 3, and again, the Indian guy answered, and said the supervisor was around, but it was hard for him to get to a phone, and he'll do his best, but he doesn't know if he'll be able to talk. To make a long story longer, the supervisor never called back. We called the manager several times, and we are STILL being given the run around to get a refund for our non-stay. This hotel is the worst experience I have EVER had in ANY hotel. It should be closed down immediately, people should not be subjected to it, and the people at the front desk and in charge should never be allowed to work in a hotel again. I spent a total of about 20 minutes in this place, and the stress and trouble they are causing us now to get a refund for a time we didn't spend there is awful (especially since it's not like we didn't show up....we did, and they expect to just take our money for nothing, because WE have some sort of decency and hope to sleep comfortably without bed bugs, mold, and sickness).Please avoid this hotel at all costs....I would give it negative stars if possible......


Question: How is the hotel?

Our family (2 adults and 2 teenagers) stayed here for 3 nights at the end of July. The room was fairly typical and nothing special but it was clean. The hotel is in a very safe area and we felt perfectly happy walking around at night. The staff were incredibly helpful. The hotel has interesting touches around the lobby, bar and lounge areas which are copper/brass items placed around, e.g. a pair of slippers in front of the fire and a cat curled up. The pool was very nice (if smaller than I expected) and there was a small terrace outside that overlooks the central courtyard. The courtyard itself was a pleasant place to sit and all the public areas were well kept up. We didn't eat in the hotel as it was expensive but there were lots of places within walking distance to eat at. I would recommend this hotel.

Answer: The hotel is in a very safe area and we felt perfectly happy walking around at night

Our family (2 adults and 2 teenagers) stayed here for 3 nights at the end of July. The room was fairly typical and nothing special but it was clean. <hl> The hotel is in a very safe area and we felt perfectly happy walking around at night . <hl> The staff were incredibly helpful. The hotel has interesting touches around the lobby, bar and lounge areas which are copper/brass items placed around, e.g. a pair of slippers in front of the fire and a cat curled up. The pool was very nice (if smaller than I expected) and there was a small terrace outside that overlooks the central courtyard. The courtyard itself was a pleasant place to sit and all the public areas were well kept up. We didn't eat in the hotel as it was expensive but there were lots of places within walking distance to eat at. I would recommend this hotel.

Our family (2 adults and 2 teenagers) stayed here for 3 nights at the end of July. The room was fairly typical and nothing special but it was clean. <hl> The hotel is in a very safe area and we felt perfectly happy walking around at night <hl>. The staff were incredibly helpful. The hotel has interesting touches around the lobby, bar and lounge areas which are copper/brass items placed around, e.g. a pair of slippers in front of the fire and a cat curled up. The pool was very nice (if smaller than I expected) and there was a small terrace outside that overlooks the central courtyard. The courtyard itself was a pleasant place to sit and all the public areas were well kept up. We didn't eat in the hotel as it was expensive but there were lots of places within walking distance to eat at. I would recommend this hotel.

<hl> The hotel is in a very safe area and we felt perfectly happy walking around at night <hl> .


Question: Is this a real good food service?

I stayed at the Omni for 2 nights over Memorial Day weekend. I got a great weekend rate at $169 a night. LOCATION: The location could not be any better. We took the BART and walked 4 blocks (10 minutes) to the hotel. Just make sure you don't have too much luggage. The hotel is also within walking distance of Union Square and Chinatown. There are also Muni lines and cable car lines very close by.HOTEL:I knew that it was an older hotel, but I guess I expected the rooms to be nicer. It is very clean, but there was no "wow" factor that I have seen at other hotels like Novotel Singapore or Venetian in Vegas. It was a regular room with regular t.v. with nice amenities but nothing ultra-modern. The bed was very comfortable. The rooms were very quiet, although you could hear some hallway noise, but nothing from outside the building. I guess that is why they are not considered a 5 star hotel. Minus one star for the room.SERVICE:The service was very good overall. Check in was quick and all the staff were extremely friendly. We are a select guest, so we get morning beverage service (you are supposed to get a card outside your room and you hang it out with your beverages). Since this is our first stay, we had no idea how this worked. We never got a card and got no beverages in the morning. When I called the front desk, they forwarded me to room service, and I got my beverages. I also told front desk that I didn't get a beverage card, just a room service, when they asked if I hung it outside. Well, for a #1 rated Tripadvisor and 4 star hotel, I would expect a select guest beverage card the following night, but no. So, minus one star for that. However, when I wanted coffee the next morning at 11:00 a.m. (they have a pot of coffee in Bob's every morning until 10:00 a.m.), the staff got me one, so add one star.Overall, this is a great hotel with great service. I can see why it is not 5 stars, but the service really makes it above the rest.HOTEL TIPS:Get free water and fruit in the fitness room. There is also free fruit in the afternoon and free lemonade in the lobby. There is free coffee in the morning at Bob's bar until 10:00 a.m. But, you get free beverage service delivered to your room if you sign up as a selected guest.RESTAURANT TIPS:We found two great restaurants within walking distance of the hotel. Both are highly rated on yelp. The first is Bix. It is on Gold St., which is about 5 blocks north of Montgomery (10 minutes walk). It's in a small alley, and the food is awesome and moderately priced (entrees $25 to 35 range). Their appetizers are incredible, and the atmosphere is very nice. The second is Great Eastern in Chinatown for dim sum. This place is located on Jackson St. by Kearny. It is very clean compared to the other Chinatown places, and you order off of a menu with pictures (no carts). Service is a bit slow, but if you are looking for an adventure in Chinatown, definitely try dim sum there. Go early (before 11:00) to avoid the crazy crowds!

Answer: Service is a bit slow

I stayed at the Omni for 2 nights over Memorial Day weekend. I got a great weekend rate at $169 a night. LOCATION: The location could not be any better. We took the BART and walked 4 blocks (10 minutes) to the hotel. Just make sure you don't have too much luggage. The hotel is also within walking distance of Union Square and Chinatown. There are also Muni lines and cable car lines very close by. HOTEL: I knew that it was an older hotel, but I guess I expected the rooms to be nicer. It is very clean, but there was no "wow" factor that I have seen at other hotels like Novotel Singapore or Venetian in Vegas. It was a regular room with regular t.v. with nice amenities but nothing ultra-modern. The bed was very comfortable. The rooms were very quiet, although you could hear some hallway noise, but nothing from outside the building. I guess that is why they are not considered a 5 star hotel. Minus one star for the room. SERVICE: The service was very good overall. Check in was quick and all the staff were extremely friendly. We are a select guest, so we get morning beverage service (you are supposed to get a card outside your room and you hang it out with your beverages). Since this is our first stay, we had no idea how this worked. We never got a card and got no beverages in the morning. When I called the front desk, they forwarded me to room service, and I got my beverages. I also told front desk that I didn't get a beverage card, just a room service, when they asked if I hung it outside. Well, for a #1 rated Tripadvisor and 4 star hotel, I would expect a select guest beverage card the following night, but no. So, minus one star for that. However, when I wanted coffee the next morning at 11:00 a.m. (they have a pot of coffee in Bob's every morning until 10:00 a.m.), the staff got me one, so add one star. Overall, this is a great hotel with great service. I can see why it is not 5 stars, but the service really makes it above the rest. HOTEL TIPS:Get free water and fruit in the fitness room. There is also free fruit in the afternoon and free lemonade in the lobby. There is free coffee in the morning at Bob's bar until 10:00 a.m. But, you get free beverage service delivered to your room if you sign up as a selected guest. RESTAURANT TIPS: We found two great restaurants within walking distance of the hotel. Both are highly rated on yelp. The first is Bix. It is on Gold St., which is about 5 blocks north of Montgomery (10 minutes walk). It's in a small alley, and the food is awesome and moderately priced (entrees $25 to 35 range). Their appetizers are incredible, and the atmosphere is very nice. The second is Great Eastern in Chinatown for dim sum. This place is located on Jackson St. by Kearny. It is very clean compared to the other Chinatown places, and you order off of a menu with pictures (no carts). <hl> Service is a bit slow , but if you are looking for an adventure in Chinatown, definitely try dim sum there. <hl> Go early (before 11:00) to avoid the crazy crowds!

I stayed at the Omni for 2 nights over Memorial Day weekend. I got a great weekend rate at $169 a night. LOCATION: The location could not be any better. We took the BART and walked 4 blocks (10 minutes) to the hotel. Just make sure you don't have too much luggage. The hotel is also within walking distance of Union Square and Chinatown. There are also Muni lines and cable car lines very close by.HOTEL:I knew that it was an older hotel, but I guess I expected the rooms to be nicer. It is very clean, but there was no "wow" factor that I have seen at other hotels like Novotel Singapore or Venetian in Vegas. It was a regular room with regular t.v. with nice amenities but nothing ultra-modern. The bed was very comfortable. The rooms were very quiet, although you could hear some hallway noise, but nothing from outside the building. I guess that is why they are not considered a 5 star hotel. Minus one star for the room.SERVICE:The service was very good overall. Check in was quick and all the staff were extremely friendly. We are a select guest, so we get morning beverage service (you are supposed to get a card outside your room and you hang it out with your beverages). Since this is our first stay, we had no idea how this worked. We never got a card and got no beverages in the morning. When I called the front desk, they forwarded me to room service, and I got my beverages. I also told front desk that I didn't get a beverage card, just a room service, when they asked if I hung it outside. Well, for a #1 rated Tripadvisor and 4 star hotel, I would expect a select guest beverage card the following night, but no. So, minus one star for that. However, when I wanted coffee the next morning at 11:00 a.m. (they have a pot of coffee in Bob's every morning until 10:00 a.m.), the staff got me one, so add one star.Overall, this is a great hotel with great service. I can see why it is not 5 stars, but the service really makes it above the rest.HOTEL TIPS:Get free water and fruit in the fitness room. There is also free fruit in the afternoon and free lemonade in the lobby. There is free coffee in the morning at Bob's bar until 10:00 a.m. But, you get free beverage service delivered to your room if you sign up as a selected guest.RESTAURANT TIPS:We found two great restaurants within walking distance of the hotel. Both are highly rated on yelp. The first is Bix. It is on Gold St., which is about 5 blocks north of Montgomery (10 minutes walk). It's in a small alley, and the food is awesome and moderately priced (entrees $25 to 35 range). Their appetizers are incredible, and the atmosphere is very nice. The second is Great Eastern in Chinatown for dim sum. This place is located on Jackson St. by Kearny. It is very clean compared to the other Chinatown places, and you order off of a menu with pictures (no carts). <hl> Service is a bit slow <hl>, but if you are looking for an adventure in Chinatown, definitely try dim sum there. Go early (before 11:00) to avoid the crazy crowds!

<hl> Service is a bit slow <hl> , but if you are looking for an adventure in Chinatown, definitely try dim sum there.


Question: How was the view?

We stayed at this hotel for a week in late February. We chose the Regency club, which meant we were on a higher floor and breakfast was included. Great hotel and staff. Rooms are very comfortable, view wonderful! Would definitely stay there again.

Answer: view wonderful

We stayed at this hotel for a week in late February. We chose the Regency club, which meant we were on a higher floor and breakfast was included. Great hotel and staff. <hl> Rooms are very comfortable, view wonderful ! Would definitely stay there again. <hl>

We stayed at this hotel for a week in late February. We chose the Regency club, which meant we were on a higher floor and breakfast was included. Great hotel and staff. Rooms are very comfortable, <hl> view wonderful <hl>! Would definitely stay there again.

Rooms are very comfortable, <hl> view wonderful <hl> ! Would definitely stay there again.


Question: Does this hotel offer a lot of food?

After being delayed on the way to SF we didn't check into the hotel until just after midnight. We were made welcome by Tove on front desk who even though it was late answered any questions which we had and also gave us a menu for a takeaway because we'd not eaten properly for almost 15 hours. We got up for breakfast which was ok (it was a free breakfast so don't expect a huge variety) it had selve serve waffle makers which always had a line, mini muffins, boiled eggs, bread for toast and tea and coffee making facilities. The room was spacious, we had bay views, a television with a variety of channels. The bathroom wasn't very big but it was ok. The hotel itself is in a great location about 6 blocks away from fishermans wharf and in a good location for bars and restaurants in the evening. I would recommend this hotel it is a great base, not the most luxurious in the world but a good option and the staff are really nice.

Answer: The room was spacious

After being delayed on the way to SF we didn't check into the hotel until just after midnight. We were made welcome by Tove on front desk who even though it was late answered any questions which we had and also gave us a menu for a takeaway because we'd not eaten properly for almost 15 hours. We got up for breakfast which was ok (it was a free breakfast so don't expect a huge variety) it had selve serve waffle makers which always had a line, mini muffins, boiled eggs, bread for toast and tea and coffee making facilities. <hl> The room was spacious , we had bay views, a television with a variety of channels. <hl> The bathroom wasn't very big but it was ok. The hotel itself is in a great location about 6 blocks away from fishermans wharf and in a good location for bars and restaurants in the evening. I would recommend this hotel it is a great base, not the most luxurious in the world but a good option and the staff are really nice.

After being delayed on the way to SF we didn't check into the hotel until just after midnight. We were made welcome by Tove on front desk who even though it was late answered any questions which we had and also gave us a menu for a takeaway because we'd not eaten properly for almost 15 hours. We got up for breakfast which was ok (it was a free breakfast so don't expect a huge variety) it had selve serve waffle makers which always had a line, mini muffins, boiled eggs, bread for toast and tea and coffee making facilities. <hl> The room was spacious <hl>, we had bay views, a television with a variety of channels. The bathroom wasn't very big but it was ok. The hotel itself is in a great location about 6 blocks away from fishermans wharf and in a good location for bars and restaurants in the evening. I would recommend this hotel it is a great base, not the most luxurious in the world but a good option and the staff are really nice.

<hl> The room was spacious <hl> , we had bay views, a television with a variety of channels.


Question: What is missing elevator so they can pass?

We stayed here over Labor Day for 3 nights in a deluxe queen room. The room wasn't huge but it was a good size for two people. The bed was a true queen size and very comfortable with nice bedding. The room was nicely decorated and had a medium size TV, a desk, 2 chairs, cd player with cd's, AC, and a small fridge. The room was very clean and housekeeping did a wonderful job cleaning everyday. We had our bedding and towels changed every day. Although you have the option of not having them changed everyday to save water (good idea!). They also have a turn down service and left yummy chocolates on our pillows. The bathroom has a small hairdryer and Aveda products. Our room didn't have much of a view but we didn't mind since we didn't spend much time in the room anyway. The hotel staff was very friendly. We were allowed to check in early and they asked if we needed help with restaurant reservations or general information about SF. There are free maps and guidebooks in all tourist spots so no need to bring your own. The hotel also has free computer access and a room where you could either work or read. The restuarant is very small and didn't have a chance to eat there. I think there are less than 20 seats. So it's wise to make a reservation or arrive early. There was also a bar/lounge area. The elevator is fairly small and if there were other people waiting, we just took the stairs. The hotel is within walking distance from the BART station. Exit Powell and it's about ten minute walk. The fridge is fully stocked but like any other hotel, the prices are high. There is a Walgreens down the street from the hotel where you can stock up on water or snack. There are a lot of restaurants in the area. Some a bit expensive but it's expected as SF as a whole is expensive. There are 3 Starbucks coffee houses near the hotel. If you like to shop, the hotel is minutes from Union Square and is also within walking distance to Chinatown. We actually walked from Pier 39 and it didn't seem far at all. SF has reliable and efficient transportation that is fairly priced in case you don't want to walk. I don't recall the exact price for parking since we flew but most of the hotels charge from $40 and up per night. Overall we had a great stay at this hotel. I highly recommend it and would stay here again.

Answer: The elevator is fairly small

We stayed here over Labor Day for 3 nights in a deluxe queen room. The room wasn't huge but it was a good size for two people. The bed was a true queen size and very comfortable with nice bedding. The room was nicely decorated and had a medium size TV, a desk, 2 chairs, cd player with cd's, AC, and a small fridge. The room was very clean and housekeeping did a wonderful job cleaning everyday. We had our bedding and towels changed every day. Although you have the option of not having them changed everyday to save water (good idea!). They also have a turn down service and left yummy chocolates on our pillows. The bathroom has a small hairdryer and Aveda products. Our room didn't have much of a view but we didn't mind since we didn't spend much time in the room anyway. The hotel staff was very friendly. We were allowed to check in early and they asked if we needed help with restaurant reservations or general information about SF. There are free maps and guidebooks in all tourist spots so no need to bring your own. The hotel also has free computer access and a room where you could either work or read. The restuarant is very small and didn't have a chance to eat there. I think there are less than 20 seats. So it's wise to make a reservation or arrive early. There was also a bar/lounge area. <hl> The elevator is fairly small and if there were other people waiting, we just took the stairs. <hl> The hotel is within walking distance from the BART station. Exit Powell and it's about ten minute walk. The fridge is fully stocked but like any other hotel, the prices are high. There is a Walgreens down the street from the hotel where you can stock up on water or snack. There are a lot of restaurants in the area. Some a bit expensive but it's expected as SF as a whole is expensive. There are 3 Starbucks coffee houses near the hotel. If you like to shop, the hotel is minutes from Union Square and is also within walking distance to Chinatown. We actually walked from Pier 39 and it didn't seem far at all. SF has reliable and efficient transportation that is fairly priced in case you don't want to walk. I don't recall the exact price for parking since we flew but most of the hotels charge from $40 and up per night. Overall we had a great stay at this hotel. I highly recommend it and would stay here again.

We stayed here over Labor Day for 3 nights in a deluxe queen room. The room wasn't huge but it was a good size for two people. The bed was a true queen size and very comfortable with nice bedding. The room was nicely decorated and had a medium size TV, a desk, 2 chairs, cd player with cd's, AC, and a small fridge. The room was very clean and housekeeping did a wonderful job cleaning everyday. We had our bedding and towels changed every day. Although you have the option of not having them changed everyday to save water (good idea!). They also have a turn down service and left yummy chocolates on our pillows. The bathroom has a small hairdryer and Aveda products. Our room didn't have much of a view but we didn't mind since we didn't spend much time in the room anyway. The hotel staff was very friendly. We were allowed to check in early and they asked if we needed help with restaurant reservations or general information about SF. There are free maps and guidebooks in all tourist spots so no need to bring your own. The hotel also has free computer access and a room where you could either work or read. The restuarant is very small and didn't have a chance to eat there. I think there are less than 20 seats. So it's wise to make a reservation or arrive early. There was also a bar/lounge area. <hl> The elevator is fairly small <hl> and if there were other people waiting, we just took the stairs. The hotel is within walking distance from the BART station. Exit Powell and it's about ten minute walk. The fridge is fully stocked but like any other hotel, the prices are high. There is a Walgreens down the street from the hotel where you can stock up on water or snack. There are a lot of restaurants in the area. Some a bit expensive but it's expected as SF as a whole is expensive. There are 3 Starbucks coffee houses near the hotel. If you like to shop, the hotel is minutes from Union Square and is also within walking distance to Chinatown. We actually walked from Pier 39 and it didn't seem far at all. SF has reliable and efficient transportation that is fairly priced in case you don't want to walk. I don't recall the exact price for parking since we flew but most of the hotels charge from $40 and up per night. Overall we had a great stay at this hotel. I highly recommend it and would stay here again.


Question: How is the bed?

Although my stay was only one night, it was great! Located right next to the Chinatown gate, I couldn't have asked for a better location for my final night in San Fran. I loved the fact that it was a green business as well- not many hotels go to the lengths they do to be green. The bed was fabulous with extremely comfortable and fluffy bedding. The service was great- all questions and needs were taken care of. Wireless access in my room and a printer available downstairs in the business center were convenient. ~4 blocks from BART (montgomery st station). Very clean and well kept hotel.

Answer: The bed was fabulous with extremely comfortable and fluffy bedding

Although my stay was only one night, it was great! Located right next to the Chinatown gate, I couldn't have asked for a better location for my final night in San Fran. I loved the fact that it was a green business as well- not many hotels go to the lengths they do to be green. <hl> The bed was fabulous with extremely comfortable and fluffy bedding . <hl> The service was great- all questions and needs were taken care of. Wireless access in my room and a printer available downstairs in the business center were convenient. ~4 blocks from BART (montgomery st station). Very clean and well kept hotel.

Although my stay was only one night, it was great! Located right next to the Chinatown gate, I couldn't have asked for a better location for my final night in San Fran. I loved the fact that it was a green business as well- not many hotels go to the lengths they do to be green. <hl> The bed was fabulous with extremely comfortable and fluffy bedding <hl>. The service was great- all questions and needs were taken care of. Wireless access in my room and a printer available downstairs in the business center were convenient. ~4 blocks from BART (montgomery st station). Very clean and well kept hotel.

<hl> The bed was fabulous with extremely comfortable and fluffy bedding <hl> .


Question: Is this hotel have wine hour?

A Pleasant surprise ---the Galleria Park HotelDate : July 23, 2008Reviewer: Las Cruces, NMMy wife and I have just returned from the Galleria Park Hotel and had a pleasant surprise. A great hotel with a fantastic staff situated in almost a perfect location.Mind you this is a simple euro style hotel with basic amenities. If you do not mind walking it is ... Four blocks from Chinatown Five from Market Square, 15 from the Ferry Building. The wine hour from 17:30 -18:30 was nice and the staff offered great sightseeing ideas and helpful hints for dining , coffee and nightlife. Truly a great stay ! No breakfast but great coffee ! If you are interested in SEEING San Francisco ... I would recommend not taking a car into SF as most hotels charge $35 - $50.00 a night for parking. Lorrie Taxi will pick you up at the airport and take you to you hotel. Also the "MUNI " pass for $11 a day or $18.00 for 3 day will get you around SF via bus/ cable car / trolley and train.

Answer: The wine hour from 17:30 -18:30

A Pleasant surprise ---the Galleria Park HotelDate : July 23, 2008Reviewer: Las Cruces, NMMy wife and I have just returned from the Galleria Park Hotel and had a pleasant surprise. A great hotel with a fantastic staff situated in almost a perfect location. Mind you this is a simple euro style hotel with basic amenities. If you do not mind walking it is ... Four blocks from Chinatown Five from Market Square, 15 from the Ferry Building. <hl> The wine hour from 17:30 -18:30 was nice and the staff offered great sightseeing ideas and helpful hints for dining , coffee and nightlife. <hl> Truly a great stay ! No breakfast but great coffee ! If you are interested in SEEING San Francisco ... I would recommend not taking a car into SF as most hotels charge $35 - $50.00 a night for parking. Lorrie Taxi will pick you up at the airport and take you to you hotel. Also the "MUNI " pass for $11 a day or $18.00 for 3 day will get you around SF via bus/ cable car / trolley and train.

A Pleasant surprise ---the Galleria Park HotelDate : July 23, 2008Reviewer: Las Cruces, NMMy wife and I have just returned from the Galleria Park Hotel and had a pleasant surprise. A great hotel with a fantastic staff situated in almost a perfect location.Mind you this is a simple euro style hotel with basic amenities. If you do not mind walking it is ... Four blocks from Chinatown Five from Market Square, 15 from the Ferry Building. <hl> The wine hour from 17:30 -18:30 <hl> was nice and the staff offered great sightseeing ideas and helpful hints for dining , coffee and nightlife. Truly a great stay ! No breakfast but great coffee ! If you are interested in SEEING San Francisco ... I would recommend not taking a car into SF as most hotels charge $35 - $50.00 a night for parking. Lorrie Taxi will pick you up at the airport and take you to you hotel. Also the "MUNI " pass for $11 a day or $18.00 for 3 day will get you around SF via bus/ cable car / trolley and train.


Question: How is it the breakfast buffet?

The location of this hotel is great. Lots to see and do and just a short taxi ride to see the San Francisco Giants! The hotel staff was friendly and the breakfast buffet was nice in the morning. The biggest problem was the noise...and the people by us weren't even noisy! The walls and ceilings are very "thin". You could hear EVERY word anyone said next door and above us..much more so than other hotels we have stayed. This could be a risky hotel to stay at if you are wanting a quiet night, fortunately for us our neighbors turned the tv of before midnight each night.

Answer: breakfast buffet was nice

The location of this hotel is great. Lots to see and do and just a short taxi ride to see the San Francisco Giants! <hl> The hotel staff was friendly and the breakfast buffet was nice in the morning. <hl> The biggest problem was the noise...and the people by us weren't even noisy! The walls and ceilings are very "thin". You could hear EVERY word anyone said next door and above us..much more so than other hotels we have stayed. This could be a risky hotel to stay at if you are wanting a quiet night, fortunately for us our neighbors turned the tv of before midnight each night.

The location of this hotel is great. Lots to see and do and just a short taxi ride to see the San Francisco Giants! The hotel staff was friendly and the <hl> breakfast buffet was nice <hl> in the morning. The biggest problem was the noise...and the people by us weren't even noisy! The walls and ceilings are very "thin". You could hear EVERY word anyone said next door and above us..much more so than other hotels we have stayed. This could be a risky hotel to stay at if you are wanting a quiet night, fortunately for us our neighbors turned the tv of before midnight each night.


Question: How was the concierge service?

I've stayed at many Marriott locations around the world and this was my first time staying at a JW Marriott. The hotel is beautiful. A great lobby but this is matched by equally great spacious rooms which are tastefully furnished. I stayed there on points so I'm not sure if its really value for money if you're going to put your credit card down.There was one problem with the girl at the check in desk but that was a one off. (See had a bit of an attitude and got my room specifications wrong. It took a few phone calls to straighten it out.) However all other staff were great. They even refunded my the full bar tab when there was an issue with the bill. Concierge was great. Very knowlegable and informative. The hotel is central. Everything you need/want is around you or in walking distance.One of the best chain hotels I've stayed at....globally.Yes it was that good!

Answer: Concierge was great

Concierge was great .

I've stayed at many Marriott locations around the world and this was my first time staying at a JW Marriott. The hotel is beautiful. A great lobby but this is matched by equally great spacious rooms which are tastefully furnished. I stayed there on points so I'm not sure if its really value for money if you're going to put your credit card down. There was one problem with the girl at the check in desk but that was a one off. (See had a bit of an attitude and got my room specifications wrong. It took a few phone calls to straighten it out.) However all other staff were great. They even refunded my the full bar tab when there was an issue with the bill. <hl> Concierge was great . <hl> Very knowlegable and informative. The hotel is central. Everything you need/want is around you or in walking distance. One of the best chain hotels I've stayed at....globally. Yes it was that good!

I've stayed at many Marriott locations around the world and this was my first time staying at a JW Marriott. The hotel is beautiful. A great lobby but this is matched by equally great spacious rooms which are tastefully furnished. I stayed there on points so I'm not sure if its really value for money if you're going to put your credit card down.There was one problem with the girl at the check in desk but that was a one off. (See had a bit of an attitude and got my room specifications wrong. It took a few phone calls to straighten it out.) However all other staff were great. They even refunded my the full bar tab when there was an issue with the bill. <hl> Concierge was great <hl>. Very knowlegable and informative. The hotel is central. Everything you need/want is around you or in walking distance.One of the best chain hotels I've stayed at....globally.Yes it was that good!


Question: How would you describe the size of the bathroom?

Just returned from 3 nights at the Sheraton Fishermans Wharf. A nice facility in the heart of Fishermans Wharf. Our double room overlooked a/c units on the roof (I don't think any of the rooms have much of a view). Room was well appointed & clean with great beds. Bathroom was extremely small as stated by other reviewers, contained tub and commode. My only complaints are no free wifi in rooms and ridiculous prices at coffee bar in lobby.

Answer: Bathroom was extremely small

Just returned from 3 nights at the Sheraton Fishermans Wharf. A nice facility in the heart of Fishermans Wharf. Our double room overlooked a/c units on the roof (I don't think any of the rooms have much of a view). Room was well appointed & clean with great beds. <hl> Bathroom was extremely small as stated by other reviewers, contained tub and commode. <hl> My only complaints are no free wifi in rooms and ridiculous prices at coffee bar in lobby.

Just returned from 3 nights at the Sheraton Fishermans Wharf. A nice facility in the heart of Fishermans Wharf. Our double room overlooked a/c units on the roof (I don't think any of the rooms have much of a view). Room was well appointed & clean with great beds. <hl> Bathroom was extremely small <hl> as stated by other reviewers, contained tub and commode. My only complaints are no free wifi in rooms and ridiculous prices at coffee bar in lobby.


Question: How was the service in the hotel?

We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly.We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. 2) Customer service 5/5 - it was excellent, they checked us in early at 9 am. Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be.Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco.

Answer: it was excellent

We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly. We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. <hl> 2) Customer service 5/5 - it was excellent , they checked us in early at 9 am. <hl> Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be. Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco.

We stayed for one night after an international flight. We were so tired we stayed at the hotel for most of tour stay. We booked directly.We have ambassador status and our upgrade request was honored.1) Rooms 4/5 - This was a historic hotel and the rooms were designed that way with modern conveniences. The bathrooms had marble floors and granite tops. I did not like the tub area because it looked old. The views were great. The room was not as large even with the upgrade. 2) Customer service 5/5 - <hl> it was excellent <hl>, they checked us in early at 9 am. Porters were busy but tried to help as much as they can. Their concierge was helpful with directions and arranged an airport limo which was the same price as a cab ride.3) Location 4/5 - excellent and safe but it was difficult to walk around due to the steep incline. Otherwise, Nob hill is a good place to be.Overall, if you like historic hotels, this is one of them. Customer service is great and the views are one of the best in San Francisco.

2) Customer service 5/5 - <hl> it was excellent <hl> , they checked us in early at 9 am.


Question: Does this hotel have a good concierge service?

I arrived midday during a business trip and needed to get some work done and found myself in a beautiful room with all the amenities to make my "office time" great. Sunny, spacious, and supremely comfortable. Fantastic, gracious staff...very personal...almost felt like I was staying in a private inn or B&B. Wonderful neighborhood. This hotel entirely changed my view (literally and figuratively) of SF, as I'd only stayed in downtown hotels on past visits.I'd recommend to colleagues, family or friends (and already have!). I will definitely visit again when returning to SF.

Answer: Fantastic, gracious staff

I arrived midday during a business trip and needed to get some work done and found myself in a beautiful room with all the amenities to make my "office time" great. Sunny, spacious, and supremely comfortable. <hl> Fantastic, gracious staff ...very personal...almost felt like I was staying in a private inn or B&B. Wonderful neighborhood. <hl> This hotel entirely changed my view (literally and figuratively) of SF, as I'd only stayed in downtown hotels on past visits. I'd recommend to colleagues, family or friends (and already have!). I will definitely visit again when returning to SF.

I arrived midday during a business trip and needed to get some work done and found myself in a beautiful room with all the amenities to make my "office time" great. Sunny, spacious, and supremely comfortable. <hl> Fantastic, gracious staff <hl>...very personal...almost felt like I was staying in a private inn or B&B. Wonderful neighborhood. This hotel entirely changed my view (literally and figuratively) of SF, as I'd only stayed in downtown hotels on past visits.I'd recommend to colleagues, family or friends (and already have!). I will definitely visit again when returning to SF.

<hl> Fantastic, gracious staff <hl> ...very personal...almost felt like I was staying in a private inn or B&B. Wonderful neighborhood.


Question: How is front desk?

We stayed at this hotel for two nights on a vacation. It was awful. My own complaints are very similar to the other reviews. We booked on priceline. We also called to confirm a smoking king room (and also emailed). When we checked in we were told we could not have the room we had requested (and they confirmed). The hotel manager (sounds like the same one discussed in earlier reviews) told us "thats what you get for booking on priceline" and said that we should have booked through them instead. The front desk staff was extremely rude. This is no four star hotel. The rooms are dirty and dingy. Ours faced the driveway on the ground floor. All night there were cars driving in and out, idling their engines. Our window was blocked by a wooden beam and cement post. The washroom was tiny and the tiles were caved in around the faucet and appeared to be rotten underneath. The rooms are also extremely small. I do not know if this is all rooms, or just the second class rooms that they relegate people who do not book directly through their site to. We asked for guest robes and were told we would have to "sign them out" (again, duplicating the treatment of an earlier reviewer who felt like a criminal). The location is the only positive feature...but it is not worth it! There are so many nicer (and less expensive) hotels in the area with the same location.When we checked in (in the early afternoon) there were still dirty breakfast dishes (with dead flies floating in the orange juice) left outside our door in the hallway. It was dirty and dingy. We requested an in room fridge (none were available) and to get ice we had to walk to a different building, and then up an elevator and down a hall. I felt very poorly treated. For the amount of money that they charge, this hotel is not worth it. It is not the same class or standards that you might expect from other hotels in the Sheraton line. It was awful. Do not stay here.

Answer: The front desk staff was extremely rude

We stayed at this hotel for two nights on a vacation. It was awful. My own complaints are very similar to the other reviews. We booked on priceline. We also called to confirm a smoking king room (and also emailed). When we checked in we were told we could not have the room we had requested (and they confirmed). The hotel manager (sounds like the same one discussed in earlier reviews) told us "thats what you get for booking on priceline" and said that we should have booked through them instead. <hl> The front desk staff was extremely rude . <hl> This is no four star hotel. The rooms are dirty and dingy. Ours faced the driveway on the ground floor. All night there were cars driving in and out, idling their engines. Our window was blocked by a wooden beam and cement post. The washroom was tiny and the tiles were caved in around the faucet and appeared to be rotten underneath. The rooms are also extremely small. I do not know if this is all rooms, or just the second class rooms that they relegate people who do not book directly through their site to. We asked for guest robes and were told we would have to "sign them out" (again, duplicating the treatment of an earlier reviewer who felt like a criminal). The location is the only positive feature...but it is not worth it! There are so many nicer (and less expensive) hotels in the area with the same location. When we checked in (in the early afternoon) there were still dirty breakfast dishes (with dead flies floating in the orange juice) left outside our door in the hallway. It was dirty and dingy. We requested an in room fridge (none were available) and to get ice we had to walk to a different building, and then up an elevator and down a hall. I felt very poorly treated. For the amount of money that they charge, this hotel is not worth it. It is not the same class or standards that you might expect from other hotels in the Sheraton line. It was awful. Do not stay here.

We stayed at this hotel for two nights on a vacation. It was awful. My own complaints are very similar to the other reviews. We booked on priceline. We also called to confirm a smoking king room (and also emailed). When we checked in we were told we could not have the room we had requested (and they confirmed). The hotel manager (sounds like the same one discussed in earlier reviews) told us "thats what you get for booking on priceline" and said that we should have booked through them instead. <hl> The front desk staff was extremely rude <hl>. This is no four star hotel. The rooms are dirty and dingy. Ours faced the driveway on the ground floor. All night there were cars driving in and out, idling their engines. Our window was blocked by a wooden beam and cement post. The washroom was tiny and the tiles were caved in around the faucet and appeared to be rotten underneath. The rooms are also extremely small. I do not know if this is all rooms, or just the second class rooms that they relegate people who do not book directly through their site to. We asked for guest robes and were told we would have to "sign them out" (again, duplicating the treatment of an earlier reviewer who felt like a criminal). The location is the only positive feature...but it is not worth it! There are so many nicer (and less expensive) hotels in the area with the same location.When we checked in (in the early afternoon) there were still dirty breakfast dishes (with dead flies floating in the orange juice) left outside our door in the hallway. It was dirty and dingy. We requested an in room fridge (none were available) and to get ice we had to walk to a different building, and then up an elevator and down a hall. I felt very poorly treated. For the amount of money that they charge, this hotel is not worth it. It is not the same class or standards that you might expect from other hotels in the Sheraton line. It was awful. Do not stay here.

<hl> The front desk staff was extremely rude <hl> .


Question: How does the concierge behave?

After getting this hotel on Priceline, I read some of the reviews from other travelers and was a bit "scared" about what I was in for.....I was prepared for a horrible room, snotty desk people, hard beds, etc.. I was plesantly relieved! We payed $80.00 for a nice room. I called the hotel in advance and requested a king bed which they gave me with no problem. We did not have a view of the street, but their courtyard. The desk staff and concierge were wonderful. The hotel was extremely quiet and was located right next to two of SF's most expensive hotels on Nob Hill. We walked down the STEEP hill to Union Square for breakfast at Sears Pancake House. We had wonderful Swedish pancakes and made the walk back to the hotel....WHEW!!! A real workout. The only downfall is the parking fee of 43.00. But that is SF, parking is expensive. I would recommend this hotel again.

Answer: concierge were wonderful

After getting this hotel on Priceline, I read some of the reviews from other travelers and was a bit "scared" about what I was in for.....I was prepared for a horrible room, snotty desk people, hard beds, etc.. I was plesantly relieved! We payed $80.00 for a nice room. I called the hotel in advance and requested a king bed which they gave me with no problem. We did not have a view of the street, but their courtyard. <hl> The desk staff and concierge were wonderful . <hl> The hotel was extremely quiet and was located right next to two of SF's most expensive hotels on Nob Hill. We walked down the STEEP hill to Union Square for breakfast at Sears Pancake House. We had wonderful Swedish pancakes and made the walk back to the hotel.... WHEW!!! A real workout. The only downfall is the parking fee of 43.00. But that is SF, parking is expensive. I would recommend this hotel again.

After getting this hotel on Priceline, I read some of the reviews from other travelers and was a bit "scared" about what I was in for.....I was prepared for a horrible room, snotty desk people, hard beds, etc.. I was plesantly relieved! We payed $80.00 for a nice room. I called the hotel in advance and requested a king bed which they gave me with no problem. We did not have a view of the street, but their courtyard. The desk staff and <hl> concierge were wonderful <hl>. The hotel was extremely quiet and was located right next to two of SF's most expensive hotels on Nob Hill. We walked down the STEEP hill to Union Square for breakfast at Sears Pancake House. We had wonderful Swedish pancakes and made the walk back to the hotel....WHEW!!! A real workout. The only downfall is the parking fee of 43.00. But that is SF, parking is expensive. I would recommend this hotel again.

The desk staff and <hl> concierge were wonderful <hl> .


Question: What is the customer service?

The mosser hotel allowed us to stay in the middle of union square for a more than reasonable rate. The service was amazing as was the location! The staff were warm and friendly!! Loved it and will be back

Answer: The service was amazing

The mosser hotel allowed us to stay in the middle of union square for a more than reasonable rate. <hl> The service was amazing as was the location! <hl> The staff were warm and friendly!! Loved it and will be back

The mosser hotel allowed us to stay in the middle of union square for a more than reasonable rate. <hl> The service was amazing <hl> as was the location! The staff were warm and friendly!! Loved it and will be back


Question: How can I recommend this hotel?

We were very unhappy with this hotel. The location is not great, close to the Civic Center and Van Ness, the area is frequented by crack heads, prostitutes, drunks and homeless. The hotel itself is very outdated, carpets are dirty; the hotel, including rooms, smell of cigarette smoke and sour mop. Of course the pillows smell bad, too. The bed cover was absolutely filthy with many cigarette burns. We had no other choice since all hotels were fully booked due to a conference in town. We woke up in a freezing room, the heater had no knobs to control the temperature. We requested to be moved to another room but were told that the hotel was fully booked although their web site suggested that number of rooms were available. Also, the hotel was very noisy throughout the night and early morning. I will definitely stay away from this place.

Answer: the hotel was very noisy throughout the night and early morning

We were very unhappy with this hotel. The location is not great, close to the Civic Center and Van Ness, the area is frequented by crack heads, prostitutes, drunks and homeless. The hotel itself is very outdated, carpets are dirty; the hotel, including rooms, smell of cigarette smoke and sour mop. Of course the pillows smell bad, too. The bed cover was absolutely filthy with many cigarette burns. We had no other choice since all hotels were fully booked due to a conference in town. We woke up in a freezing room, the heater had no knobs to control the temperature. We requested to be moved to another room but were told that the hotel was fully booked although their web site suggested that number of rooms were available. <hl> Also, the hotel was very noisy throughout the night and early morning . <hl> I will definitely stay away from this place.

We were very unhappy with this hotel. The location is not great, close to the Civic Center and Van Ness, the area is frequented by crack heads, prostitutes, drunks and homeless. The hotel itself is very outdated, carpets are dirty; the hotel, including rooms, smell of cigarette smoke and sour mop. Of course the pillows smell bad, too. The bed cover was absolutely filthy with many cigarette burns. We had no other choice since all hotels were fully booked due to a conference in town. We woke up in a freezing room, the heater had no knobs to control the temperature. We requested to be moved to another room but were told that the hotel was fully booked although their web site suggested that number of rooms were available. Also, <hl> the hotel was very noisy throughout the night and early morning <hl>. I will definitely stay away from this place.

Also, <hl> the hotel was very noisy throughout the night and early morning <hl> .


Question: How is place?

Let me be clear... this is NOT a new hotel! It's a refurbished old high rise close to the "Tenderloin" district. It's close to Union Square alright, but it's also very very close to lots of shady places in town. The immediate neighborhood looked dirty. Overall, the hotel has received a nice face lift, but there are definitely some issues here: the water pressure is god-awful, the furniture - though stylish - looks a bit cheap; elevators can take awhile; and parking really sucks. Staff is nice, but I frequently overheard casual conversations between the bell staff and the front desk employees (subject was usually cars) and some comments from the Maintenance crew (about leaks). The restaurant is great. Loved the bar! Very busy, too, so make sure to call ahead for reservations.

Answer: close to lots of shady places in town

Let me be clear... this is NOT a new hotel! It's a refurbished old high rise close to the "Tenderloin" district. <hl> It's close to Union Square alright, but it's also very very close to lots of shady places in town . <hl> The immediate neighborhood looked dirty. Overall, the hotel has received a nice face lift, but there are definitely some issues here: the water pressure is god-awful, the furniture - though stylish - looks a bit cheap; elevators can take awhile; and parking really sucks. Staff is nice, but I frequently overheard casual conversations between the bell staff and the front desk employees (subject was usually cars) and some comments from the Maintenance crew (about leaks). The restaurant is great. Loved the bar! Very busy, too, so make sure to call ahead for reservations.

Let me be clear... this is NOT a new hotel! It's a refurbished old high rise close to the "Tenderloin" district. It's close to Union Square alright, but it's also very very <hl> close to lots of shady places in town <hl>. The immediate neighborhood looked dirty. Overall, the hotel has received a nice face lift, but there are definitely some issues here: the water pressure is god-awful, the furniture - though stylish - looks a bit cheap; elevators can take awhile; and parking really sucks. Staff is nice, but I frequently overheard casual conversations between the bell staff and the front desk employees (subject was usually cars) and some comments from the Maintenance crew (about leaks). The restaurant is great. Loved the bar! Very busy, too, so make sure to call ahead for reservations.

It's close to Union Square alright, but it's also very very <hl> close to lots of shady places in town <hl> .


Question: Where is the concierge office?

Stayed at the Grand Hyatt on Union Square with my sister for a fabulous weekend 9/25/08-9/29/08. It is conveniently located close to Union Square shopping, the Mason St cable cars and the streetcars on Market down to the wharf. The hotel was very nice. The accomodations were clean and comfortable. There was individual air/heat control in the room-not one of those awful noisy wall units. The concierges were amazing. They knew the best ways to get around. They recommended a wonderful Hop-on/Hop-off tour of the city with the tickets good for two days at a very reasonable price. They recommended a fabulous little Italian restaurant "Fino" about 2 blocks walk away and made the reservations for us. They had an appropriate solution to any question or challenge we presented them. They went above and beyond the call of duty in all things. The staff in the breakfast area were very accomodating also and made sure our needs were met in a timely manner. Housekeeping was superb-when asked to bring an extra towel, they were there within 10 minutes. I would certainly stay in this wonderful hotel with this fabulous staff again. As a matter of fact, I am trying to talk my husband into a trip there next year. The beds are comfortable with down comforters and plenty of pillows for all tastes.We were hesitant based on some of the previous reviews. Once we realized that some of these reviews were 3 to 4 years old and when we saw the hotel and the quality of the service, we were sure we made the right choice.

Answer: Stayed at the Grand Hyatt on Union Square

<hl> Stayed at the Grand Hyatt on Union Square with my sister for a fabulous weekend 9/25/08-9/29/08. <hl> It is conveniently located close to Union Square shopping, the Mason St cable cars and the streetcars on Market down to the wharf. The hotel was very nice. The accomodations were clean and comfortable. There was individual air/heat control in the room-not one of those awful noisy wall units. The concierges were amazing. They knew the best ways to get around. They recommended a wonderful Hop-on/Hop-off tour of the city with the tickets good for two days at a very reasonable price. They recommended a fabulous little Italian restaurant "Fino" about 2 blocks walk away and made the reservations for us. They had an appropriate solution to any question or challenge we presented them. They went above and beyond the call of duty in all things. The staff in the breakfast area were very accomodating also and made sure our needs were met in a timely manner. Housekeeping was superb-when asked to bring an extra towel, they were there within 10 minutes. I would certainly stay in this wonderful hotel with this fabulous staff again. As a matter of fact, I am trying to talk my husband into a trip there next year. The beds are comfortable with down comforters and plenty of pillows for all tastes. We were hesitant based on some of the previous reviews. Once we realized that some of these reviews were 3 to 4 years old and when we saw the hotel and the quality of the service, we were sure we made the right choice.

<hl> Stayed at the Grand Hyatt on Union Square <hl> with my sister for a fabulous weekend 9/25/08-9/29/08. It is conveniently located close to Union Square shopping, the Mason St cable cars and the streetcars on Market down to the wharf. The hotel was very nice. The accomodations were clean and comfortable. There was individual air/heat control in the room-not one of those awful noisy wall units. The concierges were amazing. They knew the best ways to get around. They recommended a wonderful Hop-on/Hop-off tour of the city with the tickets good for two days at a very reasonable price. They recommended a fabulous little Italian restaurant "Fino" about 2 blocks walk away and made the reservations for us. They had an appropriate solution to any question or challenge we presented them. They went above and beyond the call of duty in all things. The staff in the breakfast area were very accomodating also and made sure our needs were met in a timely manner. Housekeeping was superb-when asked to bring an extra towel, they were there within 10 minutes. I would certainly stay in this wonderful hotel with this fabulous staff again. As a matter of fact, I am trying to talk my husband into a trip there next year. The beds are comfortable with down comforters and plenty of pillows for all tastes.We were hesitant based on some of the previous reviews. Once we realized that some of these reviews were 3 to 4 years old and when we saw the hotel and the quality of the service, we were sure we made the right choice.


Question: How is service?

We visited the Mandarin Oriental the first week of October. It was our first trip to San Fran and without a doubt will definitely return to both the city and the hotel. We don't even want to consider another hotel.We had a Bridge to Bridge view room (worth every penny) with outstanding views of Golden Gate Bridge, Bay Bridge, & Alcatraz. The bathroom was large with beautiful tile and really nice amenities (scale, slippers, Frette linen hand towel, nice size amenities, & where else do they give you a loofah sponge with bath gel?) The service was very good and prompt; staff was friendly. The welcoming tea service was a very nice touch and the maids always offered lots of bottled water. The decor had an Asian influence which was nice for a change, and it wasn't too overboard. Can't wait to return.

Answer: The service was very good and prompt

We visited the Mandarin Oriental the first week of October. It was our first trip to San Fran and without a doubt will definitely return to both the city and the hotel. We don't even want to consider another hotel. We had a Bridge to Bridge view room (worth every penny) with outstanding views of Golden Gate Bridge, Bay Bridge, & Alcatraz. <hl> The bathroom was large with beautiful tile and really nice amenities (scale, slippers, Frette linen hand towel, nice size amenities, & where else do they give you a loofah sponge with bath gel?) The service was very good and prompt ; staff was friendly. <hl> The welcoming tea service was a very nice touch and the maids always offered lots of bottled water. The decor had an Asian influence which was nice for a change, and it wasn't too overboard. Can't wait to return.

We visited the Mandarin Oriental the first week of October. It was our first trip to San Fran and without a doubt will definitely return to both the city and the hotel. We don't even want to consider another hotel.We had a Bridge to Bridge view room (worth every penny) with outstanding views of Golden Gate Bridge, Bay Bridge, & Alcatraz. The bathroom was large with beautiful tile and really nice amenities (scale, slippers, Frette linen hand towel, nice size amenities, & where else do they give you a loofah sponge with bath gel?) <hl> The service was very good and prompt <hl>; staff was friendly. The welcoming tea service was a very nice touch and the maids always offered lots of bottled water. The decor had an Asian influence which was nice for a change, and it wasn't too overboard. Can't wait to return.

The bathroom was large with beautiful tile and really nice amenities (scale, slippers, Frette linen hand towel, nice size amenities, & where else do they give you a loofah sponge with bath gel?) <hl> The service was very good and prompt <hl> ; staff was friendly.


Question: Does the hotel provide awesome bed?

We spent the weekend at the Westin St. Francis. We arrived at the hotel via BART from SFO, it is only a short 3 block walk up Powell and if you are looking to save a little money riding BART is not a bad option. Once at the hotel there was a short check-in line, but there was an employee greeting people in the line and thanking them for their patience. Once thru the line we were quickly checked in and head up to our room on the 26th floor. It is definitely worth the little extra for a higher room because of the view, but mainly because of the glass elevator ride each time you go to and from the room. The room was a nice size and had a flat screen TV (with actual HD programming) and of course the heavenly bed was great. We used the concierge a couple of time and Glen was great giving suggestions for things to do and places to eat, and remembered our names the second day we saw him. However one of the other concierges was not as friendly and he acted as we were inconveniencing him with numerous questions. The location is great right on Union Square, close to shopping and adjacent to the cable car line. If you are spending multiple days get the MUNI 3-day pass it is only $18 and you can ride the cable cars, electric street cars and buses as much as you like during the 3 days and save some money, as it is $5 to ride one way on the cable car.

Answer: the heavenly bed was great

We spent the weekend at the Westin St. Francis. We arrived at the hotel via BART from SFO, it is only a short 3 block walk up Powell and if you are looking to save a little money riding BART is not a bad option. Once at the hotel there was a short check-in line, but there was an employee greeting people in the line and thanking them for their patience. Once thru the line we were quickly checked in and head up to our room on the 26th floor. It is definitely worth the little extra for a higher room because of the view, but mainly because of the glass elevator ride each time you go to and from the room. <hl> The room was a nice size and had a flat screen TV (with actual HD programming) and of course the heavenly bed was great . <hl> We used the concierge a couple of time and Glen was great giving suggestions for things to do and places to eat, and remembered our names the second day we saw him. However one of the other concierges was not as friendly and he acted as we were inconveniencing him with numerous questions. The location is great right on Union Square, close to shopping and adjacent to the cable car line. If you are spending multiple days get the MUNI 3-day pass it is only $18 and you can ride the cable cars, electric street cars and buses as much as you like during the 3 days and save some money, as it is $5 to ride one way on the cable car.

We spent the weekend at the Westin St. Francis. We arrived at the hotel via BART from SFO, it is only a short 3 block walk up Powell and if you are looking to save a little money riding BART is not a bad option. Once at the hotel there was a short check-in line, but there was an employee greeting people in the line and thanking them for their patience. Once thru the line we were quickly checked in and head up to our room on the 26th floor. It is definitely worth the little extra for a higher room because of the view, but mainly because of the glass elevator ride each time you go to and from the room. The room was a nice size and had a flat screen TV (with actual HD programming) and of course <hl> the heavenly bed was great <hl>. We used the concierge a couple of time and Glen was great giving suggestions for things to do and places to eat, and remembered our names the second day we saw him. However one of the other concierges was not as friendly and he acted as we were inconveniencing him with numerous questions. The location is great right on Union Square, close to shopping and adjacent to the cable car line. If you are spending multiple days get the MUNI 3-day pass it is only $18 and you can ride the cable cars, electric street cars and buses as much as you like during the 3 days and save some money, as it is $5 to ride one way on the cable car.

The room was a nice size and had a flat screen TV (with actual HD programming) and of course <hl> the heavenly bed was great <hl> .


Question: How is the hotel?

My wife and I took two trips to San Fran in 2004 and stayed at the best western both times. The first was for a week in January. The hotel location was great. We flew in to San Fran airport, took the BART downtown, and then took a cable car to a stop 1 block from the hotel. We didnt have or need a car so we didnt have to deal with parking a car I believe it is $30 a day-- par for the city. The hotel is clean and neat, our room was clean and comfortable. If I had to be critical the room could use a little updateing, but not a big deal. The front desk was friendly, however not terribly knowledgeable--I would assume high turnover. The location is great, if your an active person you can walk everywhere from this hotel, in fact we took a long run up the shore --crissy field and accross the golden gate bridge. North Beach starts a block away and heads north, we skipped the touristy fishermans warf area. Restaurants are everywhere, however we did not eat at the Tuscan restaurant in the hotel. As far as convenience--the cable car stop is 1 block away and that along with the outstanding bus system will get you everywhere you need to go. We plan on visiting the city often, and we plan on staying at this location for the foreseeable future.

Answer: The hotel location was great

The hotel location was great .

My wife and I took two trips to San Fran in 2004 and stayed at the best western both times. The first was for a week in January. <hl> The hotel location was great . <hl> We flew in to San Fran airport, took the BART downtown, and then took a cable car to a stop 1 block from the hotel. We didnt have or need a car so we didnt have to deal with parking a car I believe it is $30 a day-- par for the city. The hotel is clean and neat, our room was clean and comfortable. If I had to be critical the room could use a little updateing, but not a big deal. The front desk was friendly, however not terribly knowledgeable--I would assume high turnover. The location is great, if your an active person you can walk everywhere from this hotel, in fact we took a long run up the shore --crissy field and accross the golden gate bridge. North Beach starts a block away and heads north, we skipped the touristy fishermans warf area. Restaurants are everywhere, however we did not eat at the Tuscan restaurant in the hotel. As far as convenience--the cable car stop is 1 block away and that along with the outstanding bus system will get you everywhere you need to go. We plan on visiting the city often, and we plan on staying at this location for the foreseeable future.

My wife and I took two trips to San Fran in 2004 and stayed at the best western both times. The first was for a week in January. <hl> The hotel location was great <hl>. We flew in to San Fran airport, took the BART downtown, and then took a cable car to a stop 1 block from the hotel. We didnt have or need a car so we didnt have to deal with parking a car I believe it is $30 a day-- par for the city. The hotel is clean and neat, our room was clean and comfortable. If I had to be critical the room could use a little updateing, but not a big deal. The front desk was friendly, however not terribly knowledgeable--I would assume high turnover. The location is great, if your an active person you can walk everywhere from this hotel, in fact we took a long run up the shore --crissy field and accross the golden gate bridge. North Beach starts a block away and heads north, we skipped the touristy fishermans warf area. Restaurants are everywhere, however we did not eat at the Tuscan restaurant in the hotel. As far as convenience--the cable car stop is 1 block away and that along with the outstanding bus system will get you everywhere you need to go. We plan on visiting the city often, and we plan on staying at this location for the foreseeable future.

<hl> The hotel location was great <hl> .


Question: What is the cost of the trip?

Our recent weekend stay at The Palace was a mixed bag overall. Here's my take on the pros and cons of this hotel:Pros: Central location is fairly handy, lobby area was quite classy and beautiful, room nicely appointed/furnished, great view of Market street from our large window that opened, nice linens, superb showerhead, valet parking was VERY quick and the housekeeping staff was exceptionally friendly. Pool/spa area on 4th floor looked nice though we only walked through to take a peek. Cons: Standard room was quite small -(common in S.F, I know) a nice chair with ottoman was so close to bathroom door you usually bumped right into it on the way out, vanity area was very small - just a very small amount of room around sink in bathroom, awful hallway noise after midnight - could clearly hear people talking in the halls and a couple of slamming doors jolted me awake more than once during the night, price was a bit steep at $199 per night and the buffet breakfast in hotel was outrageous at $21.99.Overall, a classy yet overpriced hotel for what is delivered. I have definitely stayed in less expensive hotels in S.F. and was much more satisfied with my overall experience so I will not be returning to The Palace unless someone else is footing the bill.

Answer: vanity area was very small

Our recent weekend stay at The Palace was a mixed bag overall. Here's my take on the pros and cons of this hotel:Pros: Central location is fairly handy, lobby area was quite classy and beautiful, room nicely appointed/furnished, great view of Market street from our large window that opened, nice linens, superb showerhead, valet parking was VERY quick and the housekeeping staff was exceptionally friendly. Pool/spa area on 4th floor looked nice though we only walked through to take a peek. <hl> Cons: Standard room was quite small -(common in S.F, I know) a nice chair with ottoman was so close to bathroom door you usually bumped right into it on the way out, vanity area was very small - just a very small amount of room around sink in bathroom, awful hallway noise after midnight - could clearly hear people talking in the halls and a couple of slamming doors jolted me awake more than once during the night, price was a bit steep at $199 per night and the buffet breakfast in hotel was outrageous at $21.99.Overall, a classy yet overpriced hotel for what is delivered. <hl> I have definitely stayed in less expensive hotels in S.F. and was much more satisfied with my overall experience so I will not be returning to The Palace unless someone else is footing the bill.

Our recent weekend stay at The Palace was a mixed bag overall. Here's my take on the pros and cons of this hotel:Pros: Central location is fairly handy, lobby area was quite classy and beautiful, room nicely appointed/furnished, great view of Market street from our large window that opened, nice linens, superb showerhead, valet parking was VERY quick and the housekeeping staff was exceptionally friendly. Pool/spa area on 4th floor looked nice though we only walked through to take a peek. Cons: Standard room was quite small -(common in S.F, I know) a nice chair with ottoman was so close to bathroom door you usually bumped right into it on the way out, <hl> vanity area was very small <hl> - just a very small amount of room around sink in bathroom, awful hallway noise after midnight - could clearly hear people talking in the halls and a couple of slamming doors jolted me awake more than once during the night, price was a bit steep at $199 per night and the buffet breakfast in hotel was outrageous at $21.99.Overall, a classy yet overpriced hotel for what is delivered. I have definitely stayed in less expensive hotels in S.F. and was much more satisfied with my overall experience so I will not be returning to The Palace unless someone else is footing the bill.


Question: Is your bed comfortable?

A lovely boutique-type hotel 3 mins from Chinatown, Nob Hill right next to the Hyde-Powell cable car stop. Was here for 3 days on business and got upgraded to a suite (room 301). Great space and a gargantuan bathroom. Hotel staff were wonderful, pleasant greeting from door staff through to the cleaners, really top notch. They couldn't have been more helpful.The hotel is very central and on my one day off, was a great starting place to walk through Chinatown to North Beach and Fisherman's Wharf. Room itself was clean, tidy, well decorated and the bed was fantastic, if I could've sneaked it out of the room and to my house, I would have. Would definitely come back again.

Answer: bed was fantastic

A lovely boutique-type hotel 3 mins from Chinatown, Nob Hill right next to the Hyde-Powell cable car stop. Was here for 3 days on business and got upgraded to a suite (room 301). Great space and a gargantuan bathroom. Hotel staff were wonderful, pleasant greeting from door staff through to the cleaners, really top notch. They couldn't have been more helpful. The hotel is very central and on my one day off, was a great starting place to walk through Chinatown to North Beach and Fisherman's Wharf. <hl> Room itself was clean, tidy, well decorated and the bed was fantastic , if I could've sneaked it out of the room and to my house, I would have. <hl> Would definitely come back again.

A lovely boutique-type hotel 3 mins from Chinatown, Nob Hill right next to the Hyde-Powell cable car stop. Was here for 3 days on business and got upgraded to a suite (room 301). Great space and a gargantuan bathroom. Hotel staff were wonderful, pleasant greeting from door staff through to the cleaners, really top notch. They couldn't have been more helpful.The hotel is very central and on my one day off, was a great starting place to walk through Chinatown to North Beach and Fisherman's Wharf. Room itself was clean, tidy, well decorated and the <hl> bed was fantastic <hl>, if I could've sneaked it out of the room and to my house, I would have. Would definitely come back again.

Room itself was clean, tidy, well decorated and the <hl> bed was fantastic <hl> , if I could've sneaked it out of the room and to my house, I would have.


Question: How is the service?

I attended a conference in town and stayed here. Initially, I was going to stay at a different hotel in Union Square, but I'm so glad I chose the Hilton instead! I got into town early and I was able to check in early. The service at the front desk was prompt and friendly. I was given a room on the 22nd floor. The staff were helpful in guiding me to the nearest MUNI stops - there is one a short walk around the corner of the building. This hotel is located right in Chinatown and close to the Financial District. It is a nice 10 minute walk to the nearby Embarcadero Center (where you can go shopping). This hotel is about 15 minutes from the SF airport. The room was very clean and I was very impressed with everything. The bed was soft, as were the pillows, and the comforter. I wish my own bed was as nice! The towels were fluffy and the bathroom had Evelyn Crabtree amenities. When I left the hotel and asked for a cab, the staff were prompt with getting me one. They went out in the streets and hailed each taxi that drove by. I had a very nice time here and would definitely stay here again on my next visit.

Answer: service at the front desk was prompt and friendly

I attended a conference in town and stayed here. Initially, I was going to stay at a different hotel in Union Square, but I'm so glad I chose the Hilton instead! I got into town early and I was able to check in early. <hl> The service at the front desk was prompt and friendly . <hl> I was given a room on the 22nd floor. The staff were helpful in guiding me to the nearest MUNI stops - there is one a short walk around the corner of the building. This hotel is located right in Chinatown and close to the Financial District. It is a nice 10 minute walk to the nearby Embarcadero Center (where you can go shopping). This hotel is about 15 minutes from the SF airport. The room was very clean and I was very impressed with everything. The bed was soft, as were the pillows, and the comforter. I wish my own bed was as nice! The towels were fluffy and the bathroom had Evelyn Crabtree amenities. When I left the hotel and asked for a cab, the staff were prompt with getting me one. They went out in the streets and hailed each taxi that drove by. I had a very nice time here and would definitely stay here again on my next visit.

I attended a conference in town and stayed here. Initially, I was going to stay at a different hotel in Union Square, but I'm so glad I chose the Hilton instead! I got into town early and I was able to check in early. The <hl> service at the front desk was prompt and friendly <hl>. I was given a room on the 22nd floor. The staff were helpful in guiding me to the nearest MUNI stops - there is one a short walk around the corner of the building. This hotel is located right in Chinatown and close to the Financial District. It is a nice 10 minute walk to the nearby Embarcadero Center (where you can go shopping). This hotel is about 15 minutes from the SF airport. The room was very clean and I was very impressed with everything. The bed was soft, as were the pillows, and the comforter. I wish my own bed was as nice! The towels were fluffy and the bathroom had Evelyn Crabtree amenities. When I left the hotel and asked for a cab, the staff were prompt with getting me one. They went out in the streets and hailed each taxi that drove by. I had a very nice time here and would definitely stay here again on my next visit.

The <hl> service at the front desk was prompt and friendly <hl> .