Question: How is the service?

We stayed at the Hotel Vitale for three nights for my husband's birthday. I noted the occasion when making the online reservation and we were greeted with a bottle of champagne, chocolate cake and a handwritten birthday note in our room when we arrived. The room offered a beautiful view of the bay bridge. The design of the hotel and rooms is clean, soft and modern with high quality furnishings, Fresh bath products, flat screen TV, etc. The service was exceptional. The location was excellent. One of the best hotel experiences we've ever had.

Answer: The service was exceptional

The service was exceptional .

We stayed at the Hotel Vitale for three nights for my husband's birthday. I noted the occasion when making the online reservation and we were greeted with a bottle of champagne, chocolate cake and a handwritten birthday note in our room when we arrived. The room offered a beautiful view of the bay bridge. The design of the hotel and rooms is clean, soft and modern with high quality furnishings, Fresh bath products, flat screen TV, etc. <hl> The service was exceptional . <hl> The location was excellent. One of the best hotel experiences we've ever had.

We stayed at the Hotel Vitale for three nights for my husband's birthday. I noted the occasion when making the online reservation and we were greeted with a bottle of champagne, chocolate cake and a handwritten birthday note in our room when we arrived. The room offered a beautiful view of the bay bridge. The design of the hotel and rooms is clean, soft and modern with high quality furnishings, Fresh bath products, flat screen TV, etc. <hl> The service was exceptional <hl>. The location was excellent. One of the best hotel experiences we've ever had.


Question: How is the hotel staff?

We will always have special memories of this hotel - as this is where we just got engaged! Of course I'm a bit biased, but that aside - this is a wonderful hotel. Very quiet and the staff was wonderful! Our room was spacious, but we lucked out and received a handicap accesible room. We asked for an inside room and did not hear one bit of the construction taking place across the street. Would definately stay here again!

Answer: Very quiet and the staff was wonderful

We will always have special memories of this hotel - as this is where we just got engaged! Of course I'm a bit biased, but that aside - this is a wonderful hotel. <hl> Very quiet and the staff was wonderful ! <hl> Our room was spacious, but we lucked out and received a handicap accesible room. We asked for an inside room and did not hear one bit of the construction taking place across the street. Would definately stay here again!

We will always have special memories of this hotel - as this is where we just got engaged! Of course I'm a bit biased, but that aside - this is a wonderful hotel. <hl> Very quiet and the staff was wonderful <hl>! Our room was spacious, but we lucked out and received a handicap accesible room. We asked for an inside room and did not hear one bit of the construction taking place across the street. Would definately stay here again!

<hl> Very quiet and the staff was wonderful <hl> !


Question: How do you like the hotel?

This hotel is overpriced and definitely not the most pleasant place to stay. The woman at the front desk could care less about welcoming you to the hotel or how comfortable your stay was. If you expect great service and pampering, this hotel should not be where you stay. The view from the Top of the Mark was spectacular. However, don't decide to drink a Mohito there. The mohitos we had there were absolutely disgusting at $10 a drink, quite possibly the worst drink I've ever had. (And they ran out of the Mohito drink ingredients!!!!!!!!) We were the last ones to drink a Mohito that night. Lucky us! As far as the rooms go, the bathrooms are quite beautiful but the rooms themselves are a bit small. I think to be treated wellllllllll at this hotel you need to show that you have lots and lots and lots and lots of money. Funny, if only they knew I was a doctor! I will not be staying at this place again.

Answer: This hotel is overpriced and definitely not the most pleasant place to stay

<hl> This hotel is overpriced and definitely not the most pleasant place to stay . <hl> The woman at the front desk could care less about welcoming you to the hotel or how comfortable your stay was. If you expect great service and pampering, this hotel should not be where you stay. The view from the Top of the Mark was spectacular. However, don't decide to drink a Mohito there. The mohitos we had there were absolutely disgusting at $10 a drink, quite possibly the worst drink I've ever had. (And they ran out of the Mohito drink ingredients!!!!!!!!) We were the last ones to drink a Mohito that night. Lucky us! As far as the rooms go, the bathrooms are quite beautiful but the rooms themselves are a bit small. I think to be treated wellllllllll at this hotel you need to show that you have lots and lots and lots and lots of money. Funny, if only they knew I was a doctor! I will not be staying at this place again.

<hl> This hotel is overpriced and definitely not the most pleasant place to stay <hl>. The woman at the front desk could care less about welcoming you to the hotel or how comfortable your stay was. If you expect great service and pampering, this hotel should not be where you stay. The view from the Top of the Mark was spectacular. However, don't decide to drink a Mohito there. The mohitos we had there were absolutely disgusting at $10 a drink, quite possibly the worst drink I've ever had. (And they ran out of the Mohito drink ingredients!!!!!!!!) We were the last ones to drink a Mohito that night. Lucky us! As far as the rooms go, the bathrooms are quite beautiful but the rooms themselves are a bit small. I think to be treated wellllllllll at this hotel you need to show that you have lots and lots and lots and lots of money. Funny, if only they knew I was a doctor! I will not be staying at this place again.

<hl> This hotel is overpriced and definitely not the most pleasant place to stay <hl> .


Question: Is it a good hotel?

Stayed here at start & end of a two week trip to California. Eight nights in all. The hotel is in a great location, just outside the BART station, with a direct train to-from the airport. There is a lift from the station up to the street. The area around the station is a bit seedy with a lot of down-and-outs but no hassle experienced. It is a good spot for shopping (Westfield Centre across the street & Union Square area up the street a couple of blocks). Cable car turntable is just along the street. Powell-Hyde route is best - but busiest.The hotel was spotlessly clean. The rooms were excellent. There are 30 floors, some great views over the city.I see in petthekat's review that Maria on reception gets a mention. She also sorted us out. When we came back for our second stay, one of our rooms did not appear on the register & the hotel had overbooked (apparently it does this a lot). But Maria sorted it - we got 2 rooms on the 29th floor reasonably close to each other. Luckily we had arrived at 4 p.m., I don't know what would have happened if we'd arrived at 11 p.m. One gripe : the hotel charges $15 a day for WiFi. We stayed in 5 other hotels in California and none of them charged.I would definitely stay here again and would have absolutely no hesitation recommending it

Answer: The hotel is in a great location

Stayed here at start & end of a two week trip to California. Eight nights in all. <hl> The hotel is in a great location , just outside the BART station, with a direct train to-from the airport. <hl> There is a lift from the station up to the street. The area around the station is a bit seedy with a lot of down-and-outs but no hassle experienced. It is a good spot for shopping (Westfield Centre across the street & Union Square area up the street a couple of blocks). Cable car turntable is just along the street. Powell-Hyde route is best - but busiest. The hotel was spotlessly clean. The rooms were excellent. There are 30 floors, some great views over the city. I see in petthekat's review that Maria on reception gets a mention. She also sorted us out. When we came back for our second stay, one of our rooms did not appear on the register & the hotel had overbooked (apparently it does this a lot). But Maria sorted it - we got 2 rooms on the 29th floor reasonably close to each other. Luckily we had arrived at 4 p.m., I don't know what would have happened if we'd arrived at 11 p.m. One gripe : the hotel charges $15 a day for WiFi. We stayed in 5 other hotels in California and none of them charged. I would definitely stay here again and would have absolutely no hesitation recommending it

Stayed here at start & end of a two week trip to California. Eight nights in all. <hl> The hotel is in a great location <hl>, just outside the BART station, with a direct train to-from the airport. There is a lift from the station up to the street. The area around the station is a bit seedy with a lot of down-and-outs but no hassle experienced. It is a good spot for shopping (Westfield Centre across the street & Union Square area up the street a couple of blocks). Cable car turntable is just along the street. Powell-Hyde route is best - but busiest.The hotel was spotlessly clean. The rooms were excellent. There are 30 floors, some great views over the city.I see in petthekat's review that Maria on reception gets a mention. She also sorted us out. When we came back for our second stay, one of our rooms did not appear on the register & the hotel had overbooked (apparently it does this a lot). But Maria sorted it - we got 2 rooms on the 29th floor reasonably close to each other. Luckily we had arrived at 4 p.m., I don't know what would have happened if we'd arrived at 11 p.m. One gripe : the hotel charges $15 a day for WiFi. We stayed in 5 other hotels in California and none of them charged.I would definitely stay here again and would have absolutely no hesitation recommending it

<hl> The hotel is in a great location <hl> , just outside the BART station, with a direct train to-from the airport.


Question: Was the bathroom spacious?

I stayed at the Hyatt at the Embarcadero for a combined work and vaction trip. I booked a business rate room that I think was about $135 - a steal for that location and the fact it included the continental breakfast buffet.The room was average size, but with those great Hyatt beds. The bathroom was small, but the vanity was outside which made that less of a problem. There were two work areas and the wireless worked well at each - which is not always the case in older hotels. It was nice to have a second table near the door so I could work at night when my son was sleeping.The best things about this hotel:- location: right across from the ferry terminal where one can catch ferries, tolley cars, buses to anywhere in the city. Also the cable car line and the underground also stop right at the hotel. I can not think of another hotel I have stayed at that had such good connections to public transit. There is great shopping right next door, wonderful restaurants within blocks, a street market a couple days a week acroos the street. Walgreens and Starbucks across the street was convenient too.- service: the hotel staff, particularily the concierge staff were amazing. Some of our luggage did not arrive with us and the staff was great about helping with the airlines to find it. - business center was above average. There was no charge for use of the computer or printer. They shipped packages back to my office and tracked incoming couriers willingly.

Answer: The bathroom was small

I stayed at the Hyatt at the Embarcadero for a combined work and vaction trip. I booked a business rate room that I think was about $135 - a steal for that location and the fact it included the continental breakfast buffet. The room was average size, but with those great Hyatt beds. <hl> The bathroom was small , but the vanity was outside which made that less of a problem. <hl> There were two work areas and the wireless worked well at each - which is not always the case in older hotels. It was nice to have a second table near the door so I could work at night when my son was sleeping. The best things about this hotel:- location: right across from the ferry terminal where one can catch ferries, tolley cars, buses to anywhere in the city. Also the cable car line and the underground also stop right at the hotel. I can not think of another hotel I have stayed at that had such good connections to public transit. There is great shopping right next door, wonderful restaurants within blocks, a street market a couple days a week acroos the street. Walgreens and Starbucks across the street was convenient too.- service: the hotel staff, particularily the concierge staff were amazing. Some of our luggage did not arrive with us and the staff was great about helping with the airlines to find it. - business center was above average. There was no charge for use of the computer or printer. They shipped packages back to my office and tracked incoming couriers willingly.

I stayed at the Hyatt at the Embarcadero for a combined work and vaction trip. I booked a business rate room that I think was about $135 - a steal for that location and the fact it included the continental breakfast buffet.The room was average size, but with those great Hyatt beds. <hl> The bathroom was small <hl>, but the vanity was outside which made that less of a problem. There were two work areas and the wireless worked well at each - which is not always the case in older hotels. It was nice to have a second table near the door so I could work at night when my son was sleeping.The best things about this hotel:- location: right across from the ferry terminal where one can catch ferries, tolley cars, buses to anywhere in the city. Also the cable car line and the underground also stop right at the hotel. I can not think of another hotel I have stayed at that had such good connections to public transit. There is great shopping right next door, wonderful restaurants within blocks, a street market a couple days a week acroos the street. Walgreens and Starbucks across the street was convenient too.- service: the hotel staff, particularily the concierge staff were amazing. Some of our luggage did not arrive with us and the staff was great about helping with the airlines to find it. - business center was above average. There was no charge for use of the computer or printer. They shipped packages back to my office and tracked incoming couriers willingly.

<hl> The bathroom was small <hl> , but the vanity was outside which made that less of a problem.


Question: Why do I have a great breakfast place?

It wasn't the best introduction to San Francisco. The cab driver took us right through the middle of the Tenderloin District which is on the way to the hotel if you take a direct route off the freeway from the airport. The Tenderloin district is a "pit of despair" to quote our Frommers Guide Book. (We read about it after we got to the hotel.) The hotel is right on the edge of this district, and so we thought we had made a big mistake to book a hotel in such a bad neighborhood. (We didn't know anything about this when we booked.) To give the hotel credit, the rooms were a decent size and very clean. The walls, however, are very thin, and we had a situation in the middle of the night where the people next door kept us awake just by talking. The service is excellent. The hotel staff at the reception could not have been more helpful. As we had not paid a very high price for this hotel, we learned once again that you get what you pay for. I think in hindsight that we should have booked a more expensive hotel and done more research on the location of the hotel. I would not recommend this hotel to a friend only because of its location. If they were on a tight budget, I would tell them it is decent hotel for the money, but to be very careful where they walk. San Francisco downtown, by the way, is very typical of large American cities, which means you always want to know where your purse or wallet is, and to avoid eye contact with the many homeless and panhandlers.

Answer: expensive hotel

It wasn't the best introduction to San Francisco. The cab driver took us right through the middle of the Tenderloin District which is on the way to the hotel if you take a direct route off the freeway from the airport. The Tenderloin district is a "pit of despair" to quote our Frommers Guide Book. (We read about it after we got to the hotel.) The hotel is right on the edge of this district, and so we thought we had made a big mistake to book a hotel in such a bad neighborhood. (We didn't know anything about this when we booked.) To give the hotel credit, the rooms were a decent size and very clean. The walls, however, are very thin, and we had a situation in the middle of the night where the people next door kept us awake just by talking. The service is excellent. The hotel staff at the reception could not have been more helpful. As we had not paid a very high price for this hotel, we learned once again that you get what you pay for. <hl> I think in hindsight that we should have booked a more expensive hotel and done more research on the location of the hotel. <hl> I would not recommend this hotel to a friend only because of its location. If they were on a tight budget, I would tell them it is decent hotel for the money, but to be very careful where they walk. San Francisco downtown, by the way, is very typical of large American cities, which means you always want to know where your purse or wallet is, and to avoid eye contact with the many homeless and panhandlers.

It wasn't the best introduction to San Francisco. The cab driver took us right through the middle of the Tenderloin District which is on the way to the hotel if you take a direct route off the freeway from the airport. The Tenderloin district is a "pit of despair" to quote our Frommers Guide Book. (We read about it after we got to the hotel.) The hotel is right on the edge of this district, and so we thought we had made a big mistake to book a hotel in such a bad neighborhood. (We didn't know anything about this when we booked.) To give the hotel credit, the rooms were a decent size and very clean. The walls, however, are very thin, and we had a situation in the middle of the night where the people next door kept us awake just by talking. The service is excellent. The hotel staff at the reception could not have been more helpful. As we had not paid a very high price for this hotel, we learned once again that you get what you pay for. I think in hindsight that we should have booked a more <hl> expensive hotel <hl> and done more research on the location of the hotel. I would not recommend this hotel to a friend only because of its location. If they were on a tight budget, I would tell them it is decent hotel for the money, but to be very careful where they walk. San Francisco downtown, by the way, is very typical of large American cities, which means you always want to know where your purse or wallet is, and to avoid eye contact with the many homeless and panhandlers.


Question: How was the service of the staff member?

I would recommend this hotel as a place to stay, it has really friendly, welcoming and knowledgable staff, is situated in a lovely part of San Fransisco and the room we had was perfect - clean, large and very comfortable - I loved the bathrobes !We arrived from the UK having been travelling for most of the day and it was great to get such a warm welcome from David at the front desk. Registration was carried out very efficiently and we were impressed with the spacious, clean and welcoming room we were given.We asked David for advice on where to eat and he gave us four recommendations, all of which we tried over the following couple of days - Max, Scampos (I think the name was) , Four Seas and Finos. The breakfast buffet was really good with a choice of cereal, croissants, bagels, pastries, yogurt, fruit etc. All of the staff were very friendly and more than willing to give us a hand with our luggage and order and hail taxi's for us The hotel is ideally situated in San Fransisco within walking distances of public transport and near some great shops. When we mentioned to one of the other staff that we were going to Macy's he gave us a 10% off voucher that proved very useful.If we ever come to San Fransisco again we would definately stay here and I have no problems recommending this hotel

Answer: Registration was carried out very efficiently

I would recommend this hotel as a place to stay, it has really friendly, welcoming and knowledgable staff, is situated in a lovely part of San Fransisco and the room we had was perfect - clean, large and very comfortable - I loved the bathrobes ! We arrived from the UK having been travelling for most of the day and it was great to get such a warm welcome from David at the front desk. <hl> Registration was carried out very efficiently and <hl> we were impressed with the spacious, clean and welcoming room we were given. We asked David for advice on where to eat and he gave us four recommendations, all of which we tried over the following couple of days - Max, Scampos (I think the name was) , Four Seas and Finos. The breakfast buffet was really good with a choice of cereal, croissants, bagels, pastries, yogurt, fruit etc. All of the staff were very friendly and more than willing to give us a hand with our luggage and order and hail taxi's for us The hotel is ideally situated in San Fransisco within walking distances of public transport and near some great shops. When we mentioned to one of the other staff that we were going to Macy's he gave us a 10% off voucher that proved very useful. If we ever come to San Fransisco again we would definately stay here and I have no problems recommending this hotel

I would recommend this hotel as a place to stay, it has really friendly, welcoming and knowledgable staff, is situated in a lovely part of San Fransisco and the room we had was perfect - clean, large and very comfortable - I loved the bathrobes !We arrived from the UK having been travelling for most of the day and it was great to get such a warm welcome from David at the front desk. <hl> Registration was carried out very efficiently <hl> and we were impressed with the spacious, clean and welcoming room we were given.We asked David for advice on where to eat and he gave us four recommendations, all of which we tried over the following couple of days - Max, Scampos (I think the name was) , Four Seas and Finos. The breakfast buffet was really good with a choice of cereal, croissants, bagels, pastries, yogurt, fruit etc. All of the staff were very friendly and more than willing to give us a hand with our luggage and order and hail taxi's for us The hotel is ideally situated in San Fransisco within walking distances of public transport and near some great shops. When we mentioned to one of the other staff that we were going to Macy's he gave us a 10% off voucher that proved very useful.If we ever come to San Fransisco again we would definately stay here and I have no problems recommending this hotel


Question: How would describe the price of the food?

I used an online discount site (Priceline) and after submitting my request for a 4 Star Room etc I was assigned the Mark Hopkins. Only stayed one night as was in town for office party. Check in was simple (once you were able to get their attention). Since I booked through a discount site, had to call ahead and request double bed smoking room (not guaranteed) and that's the room I got. Sadly, I saw no difference between this room or one at a Hyatt. Actually, looked exactly like a Hyatt room. Was small and basic and a disappointment. Not that the room was awful, but should not be advertised as a 4 Star at all. Would not recommend if your looking for a 4 star room to spoil yourself or do something different, or are accustomed to 4 star lodging. Room service was good, food was delicious but also pricey. Two cheeseburgers with fries= 55.00. Went to the Top of The Mark (hotel rest and bar) for a nightcap but they were shutting down and it wasn't even midnight! Neighborhood is nice, but beware and either take the bus (1 California) or take a cab, because the hills are steep....very steep. Think mountain.

Answer: food was delicious but also pricey

I used an online discount site (Priceline) and after submitting my request for a 4 Star Room etc I was assigned the Mark Hopkins. Only stayed one night as was in town for office party. Check in was simple (once you were able to get their attention). Since I booked through a discount site, had to call ahead and request double bed smoking room (not guaranteed) and that's the room I got. Sadly, I saw no difference between this room or one at a Hyatt. Actually, looked exactly like a Hyatt room. Was small and basic and a disappointment. Not that the room was awful, but should not be advertised as a 4 Star at all. Would not recommend if your looking for a 4 star room to spoil yourself or do something different, or are accustomed to 4 star lodging. <hl> Room service was good, food was delicious but also pricey . <hl> Two cheeseburgers with fries= 55.00. Went to the Top of The Mark (hotel rest and bar) for a nightcap but they were shutting down and it wasn't even midnight! Neighborhood is nice, but beware and either take the bus (1 California) or take a cab, because the hills are steep....very steep. Think mountain.

I used an online discount site (Priceline) and after submitting my request for a 4 Star Room etc I was assigned the Mark Hopkins. Only stayed one night as was in town for office party. Check in was simple (once you were able to get their attention). Since I booked through a discount site, had to call ahead and request double bed smoking room (not guaranteed) and that's the room I got. Sadly, I saw no difference between this room or one at a Hyatt. Actually, looked exactly like a Hyatt room. Was small and basic and a disappointment. Not that the room was awful, but should not be advertised as a 4 Star at all. Would not recommend if your looking for a 4 star room to spoil yourself or do something different, or are accustomed to 4 star lodging. Room service was good, <hl> food was delicious but also pricey <hl>. Two cheeseburgers with fries= 55.00. Went to the Top of The Mark (hotel rest and bar) for a nightcap but they were shutting down and it wasn't even midnight! Neighborhood is nice, but beware and either take the bus (1 California) or take a cab, because the hills are steep....very steep. Think mountain.

Room service was good, <hl> food was delicious but also pricey <hl> .


Question: How big is the hotel?

Good location on Market Street so you have convenient access to Fisherman's Wharf and shopping. But it's a big hotel so don't expect personalized service. That said, everything works very efficiently and we had no complaints as such.

Answer: But it's a big hotel so don't expect personalized service

Good location on Market Street so you have convenient access to Fisherman's Wharf and shopping. <hl> But it's a big hotel so don't expect personalized service . <hl> That said, everything works very efficiently and we had no complaints as such.

Good location on Market Street so you have convenient access to Fisherman's Wharf and shopping. <hl> But it's a big hotel so don't expect personalized service <hl>. That said, everything works very efficiently and we had no complaints as such.

<hl> But it's a big hotel so don't expect personalized service <hl> .


Question: What do you think about everything?

We stayed here for 2 nights in August and found it to be a great choice. The hotel was extremely clean and our room on 4th floor was very quiet. The breakfast was also very good and I was hesitant after reading some complaints about breakfast area and although we found it to be crowded , it was well stocked and a nice amenity. We had considered Comfort Inn at Van Ness and must say we definitely made the right choice. Very close to everything fun to do! Just 2 blocks from Fisherman's Wharf. I am very particular about where I stay and would not hesitate to recommend this hotel.

Answer: We stayed here for 2 nights in August and found it to be a great choice. The hotel was extremely clean and our room on 4th floor was very quiet. The breakfast was also very good and I was hesitant after reading some complaints about breakfast area and although we found it to be crowded , it was well stocked and a nice amenity. We had considered Comfort Inn at Van Ness and must say we definitely made the right choice. Very close to everything

<hl> We stayed here for 2 nights in August and found it to be a great choice. The hotel was extremely clean and our room on 4th floor was very quiet. The breakfast was also very good and I was hesitant after reading some complaints about breakfast area and although we found it to be crowded , it was well stocked and a nice amenity. We had considered Comfort Inn at Van Ness and must say we definitely made the right choice. Very close to everything fun to do! <hl> Just 2 blocks from Fisherman's Wharf. I am very particular about where I stay and would not hesitate to recommend this hotel.

<hl> We stayed here for 2 nights in August and found it to be a great choice. The hotel was extremely clean and our room on 4th floor was very quiet. The breakfast was also very good and I was hesitant after reading some complaints about breakfast area and although we found it to be crowded , it was well stocked and a nice amenity. We had considered Comfort Inn at Van Ness and must say we definitely made the right choice. Very close to everything <hl> fun to do! Just 2 blocks from Fisherman's Wharf. I am very particular about where I stay and would not hesitate to recommend this hotel.


Question: What is your take on the continental breakfast served in the hotel?

Totally recommend this hotel. Good location near to Fishermans Wharf (about 15 min walk). Rooms very comfortable and clean, very good power shower and plenty of towels. Maid came in every day and did excellent job. Good continental breakfast, seeing as it was free couldn't complain, did get busy between 8.30am and 9.30am but always got a table. Front of desk staff very helpful, booked us a taxi back to the airport and a stretch limo turned up, finished off holiday very nicely. Only downside was not alot around hotel, there is one pub right opposite hotel but next nearest probably fishermans wharf, always felt safe walking there at night though. All in all brilliant hotel.

Answer: Good continental breakfast

Totally recommend this hotel. Good location near to Fishermans Wharf (about 15 min walk). Rooms very comfortable and clean, very good power shower and plenty of towels. Maid came in every day and did excellent job. <hl> Good continental breakfast , seeing as it was free couldn't complain, did get busy between 8.30am and 9.30am but always got a table. <hl> Front of desk staff very helpful, booked us a taxi back to the airport and a stretch limo turned up, finished off holiday very nicely. Only downside was not alot around hotel, there is one pub right opposite hotel but next nearest probably fishermans wharf, always felt safe walking there at night though. All in all brilliant hotel.

Totally recommend this hotel. Good location near to Fishermans Wharf (about 15 min walk). Rooms very comfortable and clean, very good power shower and plenty of towels. Maid came in every day and did excellent job. <hl> Good continental breakfast <hl>, seeing as it was free couldn't complain, did get busy between 8.30am and 9.30am but always got a table. Front of desk staff very helpful, booked us a taxi back to the airport and a stretch limo turned up, finished off holiday very nicely. Only downside was not alot around hotel, there is one pub right opposite hotel but next nearest probably fishermans wharf, always felt safe walking there at night though. All in all brilliant hotel.

<hl> Good continental breakfast <hl> , seeing as it was free couldn't complain, did get busy between 8.30am and 9.30am but always got a table.


Question: How is the stay?

We found this hotel in a travel newswire and first stayed there in January. Our stay was so fantastic: the staff are incredible, the rooms were lovely, the evening wine reception such a delight and the lobby is like walking into someone's plush home so we made it our choice again in April with friends from England who were visiting California for the first time. They SO loved the hotel, they are recommending it to others in the UK. We will be staying there every time we visit San Francisco; guaranteed.

Answer: Our stay was so fantastic

We found this hotel in a travel newswire and first stayed there in January. <hl> Our stay was so fantastic : the staff are incredible, the rooms were lovely, the evening wine reception such a delight and the lobby is like walking into someone's plush home <hl> so we made it our choice again in April with friends from England who were visiting California for the first time. They SO loved the hotel, they are recommending it to others in the UK. We will be staying there every time we visit San Francisco; guaranteed.

We found this hotel in a travel newswire and first stayed there in January. <hl> Our stay was so fantastic <hl>: the staff are incredible, the rooms were lovely, the evening wine reception such a delight and the lobby is like walking into someone's plush home so we made it our choice again in April with friends from England who were visiting California for the first time. They SO loved the hotel, they are recommending it to others in the UK. We will be staying there every time we visit San Francisco; guaranteed.

<hl> Our stay was so fantastic <hl> : the staff are incredible, the rooms were lovely, the evening wine reception such a delight and the lobby is like walking into someone's plush home


Question: What is the quality of overall service job by hotel staff?

This is the 4th year we have stayed at this hotel. The hotel is excellent and good value for money with good sized rooms and breakfast included, only a short walk to Fisherman`s Wharf and Pier 39, Regular bus services running past the hotel, and close to the Street and Cable cars. We would like to pass on our thanks to Joseph and all the Staff who do a great job in making you feel welcome.

Answer: all the Staff who do a great job in making you feel welcome

This is the 4th year we have stayed at this hotel. The hotel is excellent and good value for money with good sized rooms and breakfast included, only a short walk to Fisherman`s Wharf and Pier 39, Regular bus services running past the hotel, and close to the Street and Cable cars. <hl> We would like to pass on our thanks to Joseph and all the Staff who do a great job in making you feel welcome . <hl>

This is the 4th year we have stayed at this hotel. The hotel is excellent and good value for money with good sized rooms and breakfast included, only a short walk to Fisherman`s Wharf and Pier 39, Regular bus services running past the hotel, and close to the Street and Cable cars. We would like to pass on our thanks to Joseph and <hl> all the Staff who do a great job in making you feel welcome <hl>.

We would like to pass on our thanks to Joseph and <hl> all the Staff who do a great job in making you feel welcome <hl> .


Question: Is the staff really nice?

This hotel is at the location you want to be in San Francisco. Very close to the shopping area of Union Square and walking distance to all other touristic areas of San Francisco. The rooms are clean and spacious and the service is very good. Very friendly personnel and nice jazzbar with live music and good food.

Answer: Very friendly personnel and nice jazzbar with live music and good food

This hotel is at the location you want to be in San Francisco. Very close to the shopping area of Union Square and walking distance to all other touristic areas of San Francisco. The rooms are clean and spacious and the service is very good. <hl> Very friendly personnel and nice jazzbar with live music and good food . <hl>

This hotel is at the location you want to be in San Francisco. Very close to the shopping area of Union Square and walking distance to all other touristic areas of San Francisco. The rooms are clean and spacious and the service is very good. <hl> Very friendly personnel and nice jazzbar with live music and good food <hl>.

<hl> Very friendly personnel and nice jazzbar with live music and good food <hl> .


Question: How do you like the value for money?

Great value for money and great location. Varsa also did us a huge favour and booked all our tours for us in advance so we didn't waste a minute. She had some great hints and tips and they're happy to do this for guests.I really recommend it. Clean, tidy, no fuss.

Answer: Great value for money

<hl> Great value for money and great location. <hl> Varsa also did us a huge favour and booked all our tours for us in advance so we didn't waste a minute. She had some great hints and tips and they're happy to do this for guests. I really recommend it. Clean, tidy, no fuss.

<hl> Great value for money <hl> and great location. Varsa also did us a huge favour and booked all our tours for us in advance so we didn't waste a minute. She had some great hints and tips and they're happy to do this for guests.I really recommend it. Clean, tidy, no fuss.


Question: Does the hotel have a central location?

Could not get more central than this, well maybe Westin Hotel Union Square, but that's just being pedantic! Central location next Powell St Station was handy but there was a concentration of bums across the street form hotel which is a bit unnerving when you first emerge from train station. However the hotel is of good quality, busy hotel with a lot of air hostess & pilots constantly checking in and out! Seems to the airlines hotel of choice! The homeless people you will realise are not really a particular problem any more so then other parts of San Francisco.The bed was comfortable, room well appointed. The staff seemed to be very busy but not unfriendly by any means.Would recommend this hotel if you want to be centre of the action, cable car, Bart (subway), F line Street car (tram) & many buses, Union Square, major shopping areas all literally steps away.

Answer: Central location

<hl> Could not get more central than this, well maybe Westin Hotel Union Square, but that's just being pedantic! Central location next Powell St Station was handy but there was a concentration of bums across the street form hotel which is a bit unnerving when you first emerge from train station. <hl> However the hotel is of good quality, busy hotel with a lot of air hostess & pilots constantly checking in and out! Seems to the airlines hotel of choice! The homeless people you will realise are not really a particular problem any more so then other parts of San Francisco. The bed was comfortable, room well appointed. The staff seemed to be very busy but not unfriendly by any means. Would recommend this hotel if you want to be centre of the action, cable car, Bart (subway), F line Street car (tram) & many buses, Union Square, major shopping areas all literally steps away.

Could not get more central than this, well maybe Westin Hotel Union Square, but that's just being pedantic! <hl> Central location <hl> next Powell St Station was handy but there was a concentration of bums across the street form hotel which is a bit unnerving when you first emerge from train station. However the hotel is of good quality, busy hotel with a lot of air hostess & pilots constantly checking in and out! Seems to the airlines hotel of choice! The homeless people you will realise are not really a particular problem any more so then other parts of San Francisco.The bed was comfortable, room well appointed. The staff seemed to be very busy but not unfriendly by any means.Would recommend this hotel if you want to be centre of the action, cable car, Bart (subway), F line Street car (tram) & many buses, Union Square, major shopping areas all literally steps away.


Question: Is it the best hotel in the place?

We got the Bart from SFO airport and it takes around 15-20 mins to the Union Square station, then its a couple of minutes walk to the hotel. First impressions of the hotel were good. The hotel is large but the rooms were clean, comfy and roomy. We were lucky enough to have a room on the 16th floor with a view of the heated pool. Two things that may annoy people are the expensive prices of the well stocked mini-bar and the small hotel bar/restaurant URBAN TAVERN. As there are around 1500 rooms the bar was unusually small and cramped. But, who wants to travel all that way to just sit and drink in the hotel, there are many good bars( mainly Irish) around. Plus, Johns Grill is around the block on Ellis Street, its one of the oldest and celebrity popular restaurants in the US

Answer: the hotel were good

We got the Bart from SFO airport and it takes around 15-20 mins to the Union Square station, then its a couple of minutes walk to the hotel. <hl> First impressions of the hotel were good . <hl> The hotel is large but the rooms were clean, comfy and roomy. We were lucky enough to have a room on the 16th floor with a view of the heated pool. Two things that may annoy people are the expensive prices of the well stocked mini-bar and the small hotel bar/restaurant URBAN TAVERN. As there are around 1500 rooms the bar was unusually small and cramped. But, who wants to travel all that way to just sit and drink in the hotel, there are many good bars( mainly Irish) around. Plus, Johns Grill is around the block on Ellis Street, its one of the oldest and celebrity popular restaurants in the US

We got the Bart from SFO airport and it takes around 15-20 mins to the Union Square station, then its a couple of minutes walk to the hotel. First impressions of <hl> the hotel were good <hl>. The hotel is large but the rooms were clean, comfy and roomy. We were lucky enough to have a room on the 16th floor with a view of the heated pool. Two things that may annoy people are the expensive prices of the well stocked mini-bar and the small hotel bar/restaurant URBAN TAVERN. As there are around 1500 rooms the bar was unusually small and cramped. But, who wants to travel all that way to just sit and drink in the hotel, there are many good bars( mainly Irish) around. Plus, Johns Grill is around the block on Ellis Street, its one of the oldest and celebrity popular restaurants in the US

First impressions of <hl> the hotel were good <hl> .


Question: What do you think about experience?

We had a very nice time at the Serrano Hotel. The staff was very helpful with anything. The only downside of the hotel was the size of our room. Since we were travelling around for almost 3 weeks we had 3 suitcases which we could hardly fit in the room. The decoration of the room was very nice though.

Answer: We had a very nice time at the Serrano Hotel

<hl> We had a very nice time at the Serrano Hotel . <hl> The staff was very helpful with anything. The only downside of the hotel was the size of our room. Since we were travelling around for almost 3 weeks we had 3 suitcases which we could hardly fit in the room. The decoration of the room was very nice though.

<hl> We had a very nice time at the Serrano Hotel <hl>. The staff was very helpful with anything. The only downside of the hotel was the size of our room. Since we were travelling around for almost 3 weeks we had 3 suitcases which we could hardly fit in the room. The decoration of the room was very nice though.

<hl> We had a very nice time at the Serrano Hotel <hl> .


Question: How was the service of the staff member?

Galleria Park is in a great location. We walked to Pac Bell park from there and it is close to Union Square shopping and restaurants but the rooms are marginal at best. The bed was VERY old and uncomfortable. The rooms are VERY dated and not remotely attractive. We had to be moved because the first room had a/c (unit in the window - very noisy and blows right on the bed) that didn't work. Employees were very pleasant and helpful - the one bright spot - but we will not be staying here again.

Answer: Employees were very pleasant and helpful

Galleria Park is in a great location. We walked to Pac Bell park from there and it is close to Union Square shopping and restaurants but the rooms are marginal at best. The bed was VERY old and uncomfortable. The rooms are VERY dated and not remotely attractive. We had to be moved because the first room had a/c (unit in the window - very noisy and blows right on the bed) that didn't work. <hl> Employees were very pleasant and helpful - the one bright spot - but we will not be staying here again. <hl>

Galleria Park is in a great location. We walked to Pac Bell park from there and it is close to Union Square shopping and restaurants but the rooms are marginal at best. The bed was VERY old and uncomfortable. The rooms are VERY dated and not remotely attractive. We had to be moved because the first room had a/c (unit in the window - very noisy and blows right on the bed) that didn't work. <hl> Employees were very pleasant and helpful <hl> - the one bright spot - but we will not be staying here again.


Question: How is hotel?

My mother, two young children, and I stayed at the Donatello on 10/11/09. I attended a Shell Vacations owners' update meeting, so I had already stayed my two nights (10/09-10/10) at another hotel in Fisherman's Wharf. I wanted to extend the weekedn trip, so I decided to use my Shell Vacations points for the Donatello. We stayed at the Donatello in August, and our stay was great once again. Everybody at the front desk is super friendly and helpful, and they made us feel very welcome to be back again. The only thing that was different, was that there was no free continenatl breakfast anymore. My family and I enjoyed the breakfast so much in August, but they did not have it anymore. I guess they are trying to save on food and beverage costs (?). But overall, the hotel was still wonderful, and we will definitely be returning again soon!

Answer: another hotel in Fisherman

My mother, two young children, and I stayed at the Donatello on 10/11/09. <hl> I attended a Shell Vacations owners' update meeting, so I had already stayed my two nights (10/09-10/10) at another hotel in Fisherman 's Wharf. <hl> I wanted to extend the weekedn trip, so I decided to use my Shell Vacations points for the Donatello. We stayed at the Donatello in August, and our stay was great once again. Everybody at the front desk is super friendly and helpful, and they made us feel very welcome to be back again. The only thing that was different, was that there was no free continenatl breakfast anymore. My family and I enjoyed the breakfast so much in August, but they did not have it anymore. I guess they are trying to save on food and beverage costs (?). But overall, the hotel was still wonderful, and we will definitely be returning again soon!

My mother, two young children, and I stayed at the Donatello on 10/11/09. I attended a Shell Vacations owners' update meeting, so I had already stayed my two nights (10/09-10/10) at <hl> another hotel in Fisherman <hl>'s Wharf. I wanted to extend the weekedn trip, so I decided to use my Shell Vacations points for the Donatello. We stayed at the Donatello in August, and our stay was great once again. Everybody at the front desk is super friendly and helpful, and they made us feel very welcome to be back again. The only thing that was different, was that there was no free continenatl breakfast anymore. My family and I enjoyed the breakfast so much in August, but they did not have it anymore. I guess they are trying to save on food and beverage costs (?). But overall, the hotel was still wonderful, and we will definitely be returning again soon!

I attended a Shell Vacations owners' update meeting, so I had already stayed my two nights (10/09-10/10) at <hl> another hotel in Fisherman <hl> 's Wharf.


Question: How is the staff?

Just returned from a decent stay at The Fairmont. Honestly, it just didn't wow me. The room was fine, bed was comfortable, but there was nothing outstanding about this property. When you think The Fairmont, you typically expect outstanding, but this just wasn't. It was nice, it was fine, but there are countless other nicer options in San Fran for a fraction of the price. The building is beautiful, the staff is courteous. They had regular internet problems and even severely overcharged my internet usage which I'm currently dealing with them and my bank on... it happens... I wouldn't stay here again, but I can see how it would be a good option for some....and I would recommend it to some people if they absolutely needed to stay in Nob Hill, etc. but I personally don't see myself coming back.

Answer: the staff is courteous

Just returned from a decent stay at The Fairmont. Honestly, it just didn't wow me. The room was fine, bed was comfortable, but there was nothing outstanding about this property. When you think The Fairmont, you typically expect outstanding, but this just wasn't. It was nice, it was fine, but there are countless other nicer options in San Fran for a fraction of the price. <hl> The building is beautiful, the staff is courteous . <hl> They had regular internet problems and even severely overcharged my internet usage which I'm currently dealing with them and my bank on... it happens... I wouldn't stay here again, but I can see how it would be a good option for some....and I would recommend it to some people if they absolutely needed to stay in Nob Hill, etc. but I personally don't see myself coming back.

Just returned from a decent stay at The Fairmont. Honestly, it just didn't wow me. The room was fine, bed was comfortable, but there was nothing outstanding about this property. When you think The Fairmont, you typically expect outstanding, but this just wasn't. It was nice, it was fine, but there are countless other nicer options in San Fran for a fraction of the price. The building is beautiful, <hl> the staff is courteous <hl>. They had regular internet problems and even severely overcharged my internet usage which I'm currently dealing with them and my bank on... it happens... I wouldn't stay here again, but I can see how it would be a good option for some....and I would recommend it to some people if they absolutely needed to stay in Nob Hill, etc. but I personally don't see myself coming back.

The building is beautiful, <hl> the staff is courteous <hl> .


Question: How was the treatment of the staff?

Arrived to find we had been upgraded to the Club section, a very pleasent surprise. The room was large and airy, with a very good bathroom/dressing section, extremely comfortable king bed, and comprehensively appointed. There was a small sitting area with sofa and chairs next to a balcony - and this was the only downside. Other reviews of the Handlery have mentioned street noise - and our room overlooked O'Farrell Street. Take heed - it is noisy, but sleep is easy with earplugs, and this small problem should not put anyone off this excellent hotel. You can bet all the other hotels which are as convenient as this suffer the same problem! We were only there for three days, but found the Daily Grill filled all our needs, and those of a lot of locals, always a good sign. Friendly and courteous staff made for a great break - would return here any time.

Answer: Friendly and courteous staff

Arrived to find we had been upgraded to the Club section, a very pleasent surprise. The room was large and airy, with a very good bathroom/dressing section, extremely comfortable king bed, and comprehensively appointed. There was a small sitting area with sofa and chairs next to a balcony - and this was the only downside. Other reviews of the Handlery have mentioned street noise - and our room overlooked O'Farrell Street. Take heed - it is noisy, but sleep is easy with earplugs, and this small problem should not put anyone off this excellent hotel. You can bet all the other hotels which are as convenient as this suffer the same problem! We were only there for three days, but found the Daily Grill filled all our needs, and those of a lot of locals, always a good sign. <hl> Friendly and courteous staff made for a great break - would return here any time. <hl>

Arrived to find we had been upgraded to the Club section, a very pleasent surprise. The room was large and airy, with a very good bathroom/dressing section, extremely comfortable king bed, and comprehensively appointed. There was a small sitting area with sofa and chairs next to a balcony - and this was the only downside. Other reviews of the Handlery have mentioned street noise - and our room overlooked O'Farrell Street. Take heed - it is noisy, but sleep is easy with earplugs, and this small problem should not put anyone off this excellent hotel. You can bet all the other hotels which are as convenient as this suffer the same problem! We were only there for three days, but found the Daily Grill filled all our needs, and those of a lot of locals, always a good sign. <hl> Friendly and courteous staff <hl> made for a great break - would return here any time.


Question: Does this hotel have a good city view?

I stayed at the Fairmont in San Francisco once before about eight years ago and had memories of outdated decor and paper-thin walls. I decided to give it another try for a recent overnight stay, enticed by a good rate, and was thoroughly impressed. Usually when I come into town I stay at the Campton Place hotel on Union Square, which I have always liked for being an upscale but smaller and more personal hotel with great value rates. While the location for the Campton Place is better (the Fairmont is at the top of Nob Hill and while it has stunning views it can be a bit of a hike to get someplace, or you need to take a taxi), I was impressed with the Fairmont this time around and would stay there again.I was given a beautiful, large renovated room on the 6th floor with a view of the garden courtyard and a distant view of the Transamerica Tower. There was not a problem with noise this time around and I did not hear anyone in the surrounding rooms. Room service was efficient and very good, and the quality of everything from the bed linens to the bathroom fixtures was very luxurious.Parking is expensive at $57 a day and I paid it because I needed access to my car for business appointments outside the city. If you can avoid it, you should, as getting a taxi was very easy through the nice doormen at the front of the hotel.The business center is accessable with your room key and has internet access, printers and fax machines. It has not been renovated like other areas of the hotel but I found it quite functional, albeit no frills.

Answer: while it has stunning views

I stayed at the Fairmont in San Francisco once before about eight years ago and had memories of outdated decor and paper-thin walls. I decided to give it another try for a recent overnight stay, enticed by a good rate, and was thoroughly impressed. Usually when I come into town I stay at the Campton Place hotel on Union Square, which I have always liked for being an upscale but smaller and more personal hotel with great value rates. <hl> While the location for the Campton Place is better (the Fairmont is at the top of Nob Hill and while it has stunning views it can be a bit of a hike to get someplace, or you need to take a taxi), I was impressed with the Fairmont this time around and would stay there again. <hl> I was given a beautiful, large renovated room on the 6th floor with a view of the garden courtyard and a distant view of the Transamerica Tower. There was not a problem with noise this time around and I did not hear anyone in the surrounding rooms. Room service was efficient and very good, and the quality of everything from the bed linens to the bathroom fixtures was very luxurious. Parking is expensive at $57 a day and I paid it because I needed access to my car for business appointments outside the city. If you can avoid it, you should, as getting a taxi was very easy through the nice doormen at the front of the hotel. The business center is accessable with your room key and has internet access, printers and fax machines. It has not been renovated like other areas of the hotel but I found it quite functional, albeit no frills.

I stayed at the Fairmont in San Francisco once before about eight years ago and had memories of outdated decor and paper-thin walls. I decided to give it another try for a recent overnight stay, enticed by a good rate, and was thoroughly impressed. Usually when I come into town I stay at the Campton Place hotel on Union Square, which I have always liked for being an upscale but smaller and more personal hotel with great value rates. While the location for the Campton Place is better (the Fairmont is at the top of Nob Hill and <hl> while it has stunning views <hl> it can be a bit of a hike to get someplace, or you need to take a taxi), I was impressed with the Fairmont this time around and would stay there again.I was given a beautiful, large renovated room on the 6th floor with a view of the garden courtyard and a distant view of the Transamerica Tower. There was not a problem with noise this time around and I did not hear anyone in the surrounding rooms. Room service was efficient and very good, and the quality of everything from the bed linens to the bathroom fixtures was very luxurious.Parking is expensive at $57 a day and I paid it because I needed access to my car for business appointments outside the city. If you can avoid it, you should, as getting a taxi was very easy through the nice doormen at the front of the hotel.The business center is accessable with your room key and has internet access, printers and fax machines. It has not been renovated like other areas of the hotel but I found it quite functional, albeit no frills.


Question: How is the service?

The only thing I like about this hotel was that the room is cozy and the bed was extremely comfortble. Too bad customer service was not as good. When we checked in, the receptionist didn't care to give us the time of day (I guess because we did not look like "rich" people). We valeted the car, no one told us how we could get the car back so we asked the receptionist when we checked in. She abruptly told us you can call from your room and waved us off. No one offered any information about anything to us. Although the elevators were right behind us, it would have been courteous of her to point that out to us. That same night, we called valet to get our car to meet some friends for dinner. Per instructions in the guest book, we called valet 15 mins before we needed the car. We went down 15 mins later and waited another 45 mins before we finally got our car. We figured it wouldn't be worth it to valet the car anymore so we parked on the streets for the rest of our stay -especially when valet costs $50/night! Well, seems the hotel has a very inefficient valet service system, they charged us for the first night although we only parked for about 3 hrs. We explained to reception what had happened and to my disbelief, they actually removed the charges from our room. That was their saving grace.

Answer: Too bad customer service was not as

The only thing I like about this hotel was that the room is cozy and the bed was extremely comfortble. <hl> Too bad customer service was not as good. <hl> When we checked in, the receptionist didn't care to give us the time of day (I guess because we did not look like "rich" people). We valeted the car, no one told us how we could get the car back so we asked the receptionist when we checked in. She abruptly told us you can call from your room and waved us off. No one offered any information about anything to us. Although the elevators were right behind us, it would have been courteous of her to point that out to us. That same night, we called valet to get our car to meet some friends for dinner. Per instructions in the guest book, we called valet 15 mins before we needed the car. We went down 15 mins later and waited another 45 mins before we finally got our car. We figured it wouldn't be worth it to valet the car anymore so we parked on the streets for the rest of our stay -especially when valet costs $50/night! Well, seems the hotel has a very inefficient valet service system, they charged us for the first night although we only parked for about 3 hrs. We explained to reception what had happened and to my disbelief, they actually removed the charges from our room. That was their saving grace.

The only thing I like about this hotel was that the room is cozy and the bed was extremely comfortble. <hl> Too bad customer service was not as <hl> good. When we checked in, the receptionist didn't care to give us the time of day (I guess because we did not look like "rich" people). We valeted the car, no one told us how we could get the car back so we asked the receptionist when we checked in. She abruptly told us you can call from your room and waved us off. No one offered any information about anything to us. Although the elevators were right behind us, it would have been courteous of her to point that out to us. That same night, we called valet to get our car to meet some friends for dinner. Per instructions in the guest book, we called valet 15 mins before we needed the car. We went down 15 mins later and waited another 45 mins before we finally got our car. We figured it wouldn't be worth it to valet the car anymore so we parked on the streets for the rest of our stay -especially when valet costs $50/night! Well, seems the hotel has a very inefficient valet service system, they charged us for the first night although we only parked for about 3 hrs. We explained to reception what had happened and to my disbelief, they actually removed the charges from our room. That was their saving grace.


Question: How is the hotel?

The Palace Hotel is a cool place. It has a grand elegance and appears to have history. The location was great for us. It is within easy walking distance to the Ferry Building. The staff was great and the room was clean and comfortable. Two things to know. The walls are thin. When the folks next door decided to watch TV at 11:30pm, I could hear every word (we had to get up at 4am for a flight!). Also, the charge to keep your car in their valet garage is $48 per night! They don't tell you this until they have possession of your vehicle. Beware!

Answer: Hotel is a cool place

The Palace Hotel is a cool place .

<hl> The Palace Hotel is a cool place . <hl> It has a grand elegance and appears to have history. The location was great for us. It is within easy walking distance to the Ferry Building. The staff was great and the room was clean and comfortable. Two things to know. The walls are thin. When the folks next door decided to watch TV at 11:30pm, I could hear every word (we had to get up at 4am for a flight!). Also, the charge to keep your car in their valet garage is $48 per night! They don't tell you this until they have possession of your vehicle. Beware!

The Palace <hl> Hotel is a cool place <hl>. It has a grand elegance and appears to have history. The location was great for us. It is within easy walking distance to the Ferry Building. The staff was great and the room was clean and comfortable. Two things to know. The walls are thin. When the folks next door decided to watch TV at 11:30pm, I could hear every word (we had to get up at 4am for a flight!). Also, the charge to keep your car in their valet garage is $48 per night! They don't tell you this until they have possession of your vehicle. Beware!

The Palace <hl> Hotel is a cool place <hl> .


Question: How did you find the staff?

Hotel des arts was the first stay in our round the world trip and a little return trip to SF. It was cenral and a convenient if not noisy location. The room was a bit small but it was clean and we loved the decor (we had chosen our favoured artist). The breakfast was simple but ok. The staff were quite unfriendly. The hotel was incredibly noisy, with an Irish bar close by celebrating St Patricks day, all weekend. Our room looked over a rather dirty alley, with urban casualties using it for a bed/toilet. The large industrial bins were also emptied more than once through the night and early hours of the morning. I also came out in a strange rash after a night. Not sure what caused that. It is ok for one night.

Answer: The staff were quite unfriendly

The staff were quite unfriendly .

Hotel des arts was the first stay in our round the world trip and a little return trip to SF. It was cenral and a convenient if not noisy location. The room was a bit small but it was clean and we loved the decor (we had chosen our favoured artist). The breakfast was simple but ok. <hl> The staff were quite unfriendly . <hl> The hotel was incredibly noisy, with an Irish bar close by celebrating St Patricks day, all weekend. Our room looked over a rather dirty alley, with urban casualties using it for a bed/toilet. The large industrial bins were also emptied more than once through the night and early hours of the morning. I also came out in a strange rash after a night. Not sure what caused that. It is ok for one night.

Hotel des arts was the first stay in our round the world trip and a little return trip to SF. It was cenral and a convenient if not noisy location. The room was a bit small but it was clean and we loved the decor (we had chosen our favoured artist). The breakfast was simple but ok. <hl> The staff were quite unfriendly <hl>. The hotel was incredibly noisy, with an Irish bar close by celebrating St Patricks day, all weekend. Our room looked over a rather dirty alley, with urban casualties using it for a bed/toilet. The large industrial bins were also emptied more than once through the night and early hours of the morning. I also came out in a strange rash after a night. Not sure what caused that. It is ok for one night.

<hl> The staff were quite unfriendly <hl> .


Question: Why is your bathroom large?

My wife and I stayed at the Parc 55 Hotel reluctantly at first. We wanted a spot near Fisherman's Wharf, however the hotel we originally booked was beginning renovations and all other hotels in that area were booked. Parc 55 and Union Square seemed the next best option. The location is great, it's less than a block to the Market/Powell cable car turnaround. All of Union Square is convient as well. However, the other side of the hotel seemed kind of sketchy. Our room was a standard king bed room on the 17th floor. The view was great as we overlooked all the skyscrapers in San Francisco. The bed was comfy, flat panel TV was a nice touch, and the bathroom was spacious and nicely appointed. The only problem I would point out is the noise. My wife and I live in a small apartment on a busy street so we are used to it, but I did notice that you can hear people in the rooms around you quite clearly. Also, despite being on the 17th floor, I could hear the traffic outside (along with the bell rining from the cable cars). Again, we are used to the noise so it was no problem for us, however I can see why some people may be bothered. The staff was more than friendly and helpful. They even allowed us to check in 3 hours early (we just drove 4 hours from Yosemite and badly needed to relax and freshen up before exploring the city). Parking is expensive, but that is to be expected in the city. Same goes for room service.

Answer: the bathroom was spacious and nicely appointed

My wife and I stayed at the Parc 55 Hotel reluctantly at first. We wanted a spot near Fisherman's Wharf, however the hotel we originally booked was beginning renovations and all other hotels in that area were booked. Parc 55 and Union Square seemed the next best option. The location is great, it's less than a block to the Market/Powell cable car turnaround. All of Union Square is convient as well. However, the other side of the hotel seemed kind of sketchy. Our room was a standard king bed room on the 17th floor. The view was great as we overlooked all the skyscrapers in San Francisco. <hl> The bed was comfy, flat panel TV was a nice touch, and the bathroom was spacious and nicely appointed . <hl> The only problem I would point out is the noise. My wife and I live in a small apartment on a busy street so we are used to it, but I did notice that you can hear people in the rooms around you quite clearly. Also, despite being on the 17th floor, I could hear the traffic outside (along with the bell rining from the cable cars). Again, we are used to the noise so it was no problem for us, however I can see why some people may be bothered. The staff was more than friendly and helpful. They even allowed us to check in 3 hours early (we just drove 4 hours from Yosemite and badly needed to relax and freshen up before exploring the city). Parking is expensive, but that is to be expected in the city. Same goes for room service.

My wife and I stayed at the Parc 55 Hotel reluctantly at first. We wanted a spot near Fisherman's Wharf, however the hotel we originally booked was beginning renovations and all other hotels in that area were booked. Parc 55 and Union Square seemed the next best option. The location is great, it's less than a block to the Market/Powell cable car turnaround. All of Union Square is convient as well. However, the other side of the hotel seemed kind of sketchy. Our room was a standard king bed room on the 17th floor. The view was great as we overlooked all the skyscrapers in San Francisco. The bed was comfy, flat panel TV was a nice touch, and <hl> the bathroom was spacious and nicely appointed <hl>. The only problem I would point out is the noise. My wife and I live in a small apartment on a busy street so we are used to it, but I did notice that you can hear people in the rooms around you quite clearly. Also, despite being on the 17th floor, I could hear the traffic outside (along with the bell rining from the cable cars). Again, we are used to the noise so it was no problem for us, however I can see why some people may be bothered. The staff was more than friendly and helpful. They even allowed us to check in 3 hours early (we just drove 4 hours from Yosemite and badly needed to relax and freshen up before exploring the city). Parking is expensive, but that is to be expected in the city. Same goes for room service.

The bed was comfy, flat panel TV was a nice touch, and <hl> the bathroom was spacious and nicely appointed <hl> .


Question: Where can I stay a hotel where the accommodation is comfortable?

My teenaged daughter and I stayed here the last week in March. I had reseached quite a bit before booking, and we were very satisfied with the hotel. It was just as described on the website, maybe better! The rooms were extremely clean, it felt very safe, and it was close to so many things. We did not drive, so used public transportation every day. The bus system was easy to use, and the information sheet from the hotel proved very helpful. The complimentary pastries/fruit in the morning were a great way to start the day, and the staff was always friendly and helpful. We will definitely consider staying here again on our next trip to San Francisco. If you are looking for a clean, affordable, comfortable hotel (no frills--it's not the Hilton!) this is a great place to stay.

Answer: affordable, comfortable hotel

My teenaged daughter and I stayed here the last week in March. I had reseached quite a bit before booking, and we were very satisfied with the hotel. It was just as described on the website, maybe better! The rooms were extremely clean, it felt very safe, and it was close to so many things. We did not drive, so used public transportation every day. The bus system was easy to use, and the information sheet from the hotel proved very helpful. The complimentary pastries/fruit in the morning were a great way to start the day, and the staff was always friendly and helpful. We will definitely consider staying here again on our next trip to San Francisco. <hl> If you are looking for a clean, affordable, comfortable hotel (no frills--it's not the Hilton!) <hl> this is a great place to stay.

My teenaged daughter and I stayed here the last week in March. I had reseached quite a bit before booking, and we were very satisfied with the hotel. It was just as described on the website, maybe better! The rooms were extremely clean, it felt very safe, and it was close to so many things. We did not drive, so used public transportation every day. The bus system was easy to use, and the information sheet from the hotel proved very helpful. The complimentary pastries/fruit in the morning were a great way to start the day, and the staff was always friendly and helpful. We will definitely consider staying here again on our next trip to San Francisco. If you are looking for a clean, <hl> affordable, comfortable hotel <hl> (no frills--it's not the Hilton!) this is a great place to stay.


Question: Is staff knowledgeable?

We (family of four) stayed at the wonderful Fairmont at the end of October 08,We got a super deal through Hotels.com but took the (non pushy)receptionists advice about upgrading our rooms.She was very helpful (I can't recall her name but I do recall she was in a Witches costume for Halloween!) and upgraded our boys to the 4th floor in the tower without charge and charged us $60 per night upgrade to the 20th floor in the tower which gave us breathtaking views of San Fran Bay/Alcatraz/The Golden Gate Bridge, a treat not to be missed!From the time that our taxi pulled up at the front door we really felt like we were truly appreciated as Guests by all the Hotel Staff,the wonderful classical Hotel reception is a very welcome alternative to today's modern hotels where one hotel is just like the last one you stayed in ,this beautiful building is exceptional and full of history, you will have great fun in reading the captions under the photographs that line the corridors, this all adds to the uniqueness of the Fairmont.!While the building is really wonderful it would be nothing without the exceptional staff.

Answer: the exceptional staff

We (family of four) stayed at the wonderful Fairmont at the end of October 08,We got a super deal through Hotels.com but took the (non pushy)receptionists advice about upgrading our rooms. She was very helpful (I can't recall her name <hl> but I do recall she was in a Witches costume for Halloween!) and upgraded our boys to the 4th floor in the tower without charge and charged us $60 per night upgrade to the 20th floor in the tower which gave us breathtaking views of San Fran Bay/Alcatraz/The Golden Gate Bridge, a treat not to be missed!From the time that our taxi pulled up at the front door we really felt like we were truly appreciated as Guests by all the Hotel Staff,the wonderful classical Hotel reception is a very welcome alternative to today's modern hotels where one hotel is just like the last one you stayed in ,this beautiful building is exceptional and full of history, you will have great fun in reading the captions under the photographs that line the corridors, this all adds to the uniqueness of the Fairmont.!While the building is really wonderful it would be nothing without the exceptional staff . <hl>

We (family of four) stayed at the wonderful Fairmont at the end of October 08,We got a super deal through Hotels.com but took the (non pushy)receptionists advice about upgrading our rooms.She was very helpful (I can't recall her name but I do recall she was in a Witches costume for Halloween!) and upgraded our boys to the 4th floor in the tower without charge and charged us $60 per night upgrade to the 20th floor in the tower which gave us breathtaking views of San Fran Bay/Alcatraz/The Golden Gate Bridge, a treat not to be missed!From the time that our taxi pulled up at the front door we really felt like we were truly appreciated as Guests by all the Hotel Staff,the wonderful classical Hotel reception is a very welcome alternative to today's modern hotels where one hotel is just like the last one you stayed in ,this beautiful building is exceptional and full of history, you will have great fun in reading the captions under the photographs that line the corridors, this all adds to the uniqueness of the Fairmont.!While the building is really wonderful it would be nothing without <hl> the exceptional staff <hl>.

but I do recall she was in a Witches costume for Halloween!) and upgraded our boys to the 4th floor in the tower without charge and charged us $60 per night upgrade to the 20th floor in the tower which gave us breathtaking views of San Fran Bay/Alcatraz/The Golden Gate Bridge, a treat not to be missed!From the time that our taxi pulled up at the front door we really felt like we were truly appreciated as Guests by all the Hotel Staff,the wonderful classical Hotel reception is a very welcome alternative to today's modern hotels where one hotel is just like the last one you stayed in ,this beautiful building is exceptional and full of history, you will have great fun in reading the captions under the photographs that line the corridors, this all adds to the uniqueness of the Fairmont.!While the building is really wonderful it would be nothing without <hl> the exceptional staff <hl> .


Question: How is the hotel staff?

We spent three nights in a corner suite on the 13th floor. Very good rooms (really, they're apartments) and some beautiful views (ours was) at an excellent price. The kitchenette is a nice bonus, the neighborhood is great and all the cable car lines are nearby. Staff is excellent -- they even can arrange rides back to the airport via their own car service (a Lincoln Town Car). The 'continental breakfast' is just pastries and drinks -- no fruit or anything else. There's a (pricey) small grocery store a block away so you can load up on snacks, etc.If you're lucky, you'll meet Mary and Vivian, the San Francisco twins. They live in a rent-controlled apartment in the building. When we met them in the elevator, they looked lovely in matching leopard-skin cowboy hats, blonde wigs and furs.An excellent bargain and a place I'd definitely enjoy again.

Answer: Staff is excellent

We spent three nights in a corner suite on the 13th floor. Very good rooms (really, they're apartments) and some beautiful views (ours was) at an excellent price. The kitchenette is a nice bonus, the neighborhood is great and all the cable car lines are nearby. <hl> Staff is excellent -- they even can arrange rides back to the airport via their own car service (a Lincoln Town Car). <hl> The 'continental breakfast' is just pastries and drinks -- no fruit or anything else. There's a (pricey) small grocery store a block away so you can load up on snacks, etc. If you're lucky, you'll meet Mary and Vivian, the San Francisco twins. They live in a rent-controlled apartment in the building. When we met them in the elevator, they looked lovely in matching leopard-skin cowboy hats, blonde wigs and furs. An excellent bargain and a place I'd definitely enjoy again.

We spent three nights in a corner suite on the 13th floor. Very good rooms (really, they're apartments) and some beautiful views (ours was) at an excellent price. The kitchenette is a nice bonus, the neighborhood is great and all the cable car lines are nearby. <hl> Staff is excellent <hl> -- they even can arrange rides back to the airport via their own car service (a Lincoln Town Car). The 'continental breakfast' is just pastries and drinks -- no fruit or anything else. There's a (pricey) small grocery store a block away so you can load up on snacks, etc.If you're lucky, you'll meet Mary and Vivian, the San Francisco twins. They live in a rent-controlled apartment in the building. When we met them in the elevator, they looked lovely in matching leopard-skin cowboy hats, blonde wigs and furs.An excellent bargain and a place I'd definitely enjoy again.


Question: How is the decor?

We stayed two nights at the Galleria Park Hotel in the financial district of San Francisco. I found a discounted price on their website of $126.00 for two double beds on a Friday & Saturday. They have their specials posted on the hotel chain's website. There is an additional fee of $30.00 per day for valet parking. This hotel exceeded my expectations, especially for the price! The Galleria Park has a modern and beautiful decor. The lobby area has glass, blues, silvers, and black. Comfortable seating makes it a great place to talk with fellow travelers. My room was extremely clean and again - very nicely decorated. It had a deluxe feel that made the small space really pleasant. Like most downtown rooms, the space was small, but I did have room to tuck my baby's pack n play in the corner. I didn't feel suffocated at all and would highly recommend this hotel! The bathroom with shower/tub had high quality bath products, fluffy white towels and bathrobes. There were complimentary coffees and teas in the room which was a nice morning/night treat since there was not a complimentary breakfast.Wine Reception: The complimentary wine reception is every day 5:30-6:30 where they offer glasses of white and red wine. You can enjoy the wine in the lobby or in your room.Outdoor Patio: On the third floor, there is an outdoor deck with chairs and walking path to gather with guests or relax outside. It was very quiet and a peaceful place to enjoy the wine or talk outside of your hotel room. It was always open, though the hours stated that it closed at a particular time at night. Location: This hotel is just a couple of blocks from China Town, the main strip of shopping, and endless restaurants. It was a safe area to walk around at night. There are cable cars just a few blocks away to take around the city and to the wharf. Bottom Line: I would definitely recommend this hotel. You can sign up for their Joy Rewards Program which offers points with each stay. I did this before checking in to the hotel.

Answer: very nicely decorated

We stayed two nights at the Galleria Park Hotel in the financial district of San Francisco. I found a discounted price on their website of $126.00 for two double beds on a Friday & Saturday. They have their specials posted on the hotel chain's website. There is an additional fee of $30.00 per day for valet parking. This hotel exceeded my expectations, especially for the price! The Galleria Park has a modern and beautiful decor. The lobby area has glass, blues, silvers, and black. Comfortable seating makes it a great place to talk with fellow travelers. <hl> My room was extremely clean and again - very nicely decorated . <hl> It had a deluxe feel that made the small space really pleasant. Like most downtown rooms, the space was small, but I did have room to tuck my baby's pack n play in the corner. I didn't feel suffocated at all and would highly recommend this hotel! The bathroom with shower/tub had high quality bath products, fluffy white towels and bathrobes. There were complimentary coffees and teas in the room which was a nice morning/night treat since there was not a complimentary breakfast. Wine Reception: The complimentary wine reception is every day 5:30-6:30 where they offer glasses of white and red wine. You can enjoy the wine in the lobby or in your room. Outdoor Patio: On the third floor, there is an outdoor deck with chairs and walking path to gather with guests or relax outside. It was very quiet and a peaceful place to enjoy the wine or talk outside of your hotel room. It was always open, though the hours stated that it closed at a particular time at night. Location: This hotel is just a couple of blocks from China Town, the main strip of shopping, and endless restaurants. It was a safe area to walk around at night. There are cable cars just a few blocks away to take around the city and to the wharf. Bottom Line: I would definitely recommend this hotel. You can sign up for their Joy Rewards Program which offers points with each stay. I did this before checking in to the hotel.

We stayed two nights at the Galleria Park Hotel in the financial district of San Francisco. I found a discounted price on their website of $126.00 for two double beds on a Friday & Saturday. They have their specials posted on the hotel chain's website. There is an additional fee of $30.00 per day for valet parking. This hotel exceeded my expectations, especially for the price! The Galleria Park has a modern and beautiful decor. The lobby area has glass, blues, silvers, and black. Comfortable seating makes it a great place to talk with fellow travelers. My room was extremely clean and again - <hl> very nicely decorated <hl>. It had a deluxe feel that made the small space really pleasant. Like most downtown rooms, the space was small, but I did have room to tuck my baby's pack n play in the corner. I didn't feel suffocated at all and would highly recommend this hotel! The bathroom with shower/tub had high quality bath products, fluffy white towels and bathrobes. There were complimentary coffees and teas in the room which was a nice morning/night treat since there was not a complimentary breakfast.Wine Reception: The complimentary wine reception is every day 5:30-6:30 where they offer glasses of white and red wine. You can enjoy the wine in the lobby or in your room.Outdoor Patio: On the third floor, there is an outdoor deck with chairs and walking path to gather with guests or relax outside. It was very quiet and a peaceful place to enjoy the wine or talk outside of your hotel room. It was always open, though the hours stated that it closed at a particular time at night. Location: This hotel is just a couple of blocks from China Town, the main strip of shopping, and endless restaurants. It was a safe area to walk around at night. There are cable cars just a few blocks away to take around the city and to the wharf. Bottom Line: I would definitely recommend this hotel. You can sign up for their Joy Rewards Program which offers points with each stay. I did this before checking in to the hotel.

My room was extremely clean and again - <hl> very nicely decorated <hl> .


Question: How was the place you walked around?

Online registration on their website was easy, and they offer a great discount. When we got there, someone came out right away to help us with our luggage. Check-in was a breeze, and the room was clean with a spectacular view of the city. We even got the type of room we had requested. What's even better is that they offer free breakfast, free WiFi, computer and printer use, six washers and four dryers (bring quarters), snack and soda machines, and the friendliest front desk staff 24/7. The location was great. The California and Powell cable cars are a block away so we bought the 3-day Muni pass for $18 ea. and caught the cable cars to get around. The weather was perfect and we ended up walking to Union Square several times and found some great restaurants along the way. The room has a kitchenette and refrigerator which were perfect for our leftovers and late night snacks. Even had a dining table and a comfortable couch. Loved this place!

Answer: Loved this place

Loved this place !

Online registration on their website was easy, and they offer a great discount. When we got there, someone came out right away to help us with our luggage. Check-in was a breeze, and the room was clean with a spectacular view of the city. We even got the type of room we had requested. What's even better is that they offer free breakfast, free WiFi, computer and printer use, six washers and four dryers (bring quarters), snack and soda machines, and the friendliest front desk staff 24/7. The location was great. The California and Powell cable cars are a block away so we bought the 3-day Muni pass for $18 ea. and caught the cable cars to get around. The weather was perfect and we ended up walking to Union Square several times and found some great restaurants along the way. The room has a kitchenette and refrigerator which were perfect for our leftovers and late night snacks. Even had a dining table and a comfortable couch. <hl> Loved this place ! <hl>

Online registration on their website was easy, and they offer a great discount. When we got there, someone came out right away to help us with our luggage. Check-in was a breeze, and the room was clean with a spectacular view of the city. We even got the type of room we had requested. What's even better is that they offer free breakfast, free WiFi, computer and printer use, six washers and four dryers (bring quarters), snack and soda machines, and the friendliest front desk staff 24/7. The location was great. The California and Powell cable cars are a block away so we bought the 3-day Muni pass for $18 ea. and caught the cable cars to get around. The weather was perfect and we ended up walking to Union Square several times and found some great restaurants along the way. The room has a kitchenette and refrigerator which were perfect for our leftovers and late night snacks. Even had a dining table and a comfortable couch. <hl> Loved this place <hl>!


Question: How do you like breakfast buffet?

We started of our 15 night road trip honeymoon with 5 nights in the Orchard Garden. I had booked the room before the hotel opened and got a good rate. The room was spotless, lovely king size bed and a great view out onto the street. The bathroom was quite spacious, but we weren't so keen on the sliding door. I agree with the posters on the annoyance that there is no room to put your own water into the fridge provided. Breakfast was included and as other have said there was a good selection. Staff were friendly, but not overly. Location wise it's perfect. A few minutes up the road there is the cable car stop and down the hill Union Square. I would recommend this hotel and would stay again at the right price.

Answer: Breakfast was included and as other have said there was a good selection

We started of our 15 night road trip honeymoon with 5 nights in the Orchard Garden. I had booked the room before the hotel opened and got a good rate. The room was spotless, lovely king size bed and a great view out onto the street. The bathroom was quite spacious, but we weren't so keen on the sliding door. I agree with the posters on the annoyance that there is no room to put your own water into the fridge provided. <hl> Breakfast was included and as other have said there was a good selection . <hl> Staff were friendly, but not overly. Location wise it's perfect. A few minutes up the road there is the cable car stop and down the hill Union Square. I would recommend this hotel and would stay again at the right price.

We started of our 15 night road trip honeymoon with 5 nights in the Orchard Garden. I had booked the room before the hotel opened and got a good rate. The room was spotless, lovely king size bed and a great view out onto the street. The bathroom was quite spacious, but we weren't so keen on the sliding door. I agree with the posters on the annoyance that there is no room to put your own water into the fridge provided. <hl> Breakfast was included and as other have said there was a good selection <hl>. Staff were friendly, but not overly. Location wise it's perfect. A few minutes up the road there is the cable car stop and down the hill Union Square. I would recommend this hotel and would stay again at the right price.

<hl> Breakfast was included and as other have said there was a good selection <hl> .


Question: How is the attention of your staff?

Hotel Drisco was two blocks away from where we were attending a 50th Anniversary Celebration and was a joy to come home to. We could not have been happier with the Concierge Marti, the front desk Michael and Bob who helped with everything. The breakfast was excellent and fully staffed. Everyone else has said it all. Top quality and fabulous staff.

Answer: Top quality and fabulous staff

Top quality and fabulous staff .

Hotel Drisco was two blocks away from where we were attending a 50th Anniversary Celebration and was a joy to come home to. We could not have been happier with the Concierge Marti, the front desk Michael and Bob who helped with everything. The breakfast was excellent and fully staffed. Everyone else has said it all. <hl> Top quality and fabulous staff . <hl>

Hotel Drisco was two blocks away from where we were attending a 50th Anniversary Celebration and was a joy to come home to. We could not have been happier with the Concierge Marti, the front desk Michael and Bob who helped with everything. The breakfast was excellent and fully staffed. Everyone else has said it all. <hl> Top quality and fabulous staff <hl>.

<hl> Top quality and fabulous staff <hl> .


Question: How is the bed?

The Clift is definitely over rated. As mentioned on several other reviews, the doormen are lazy and worthless. I'd fire them because the only thing worse than a guest opening the doors themselves is opening the doors while a stylish guy in a pony tail stands there and watches. No help at all with the baggage. How does that add into a five star rating?The bathrooms are horrible. The marble flooring is scuffed and stained and looked dirty even after a visit from housekeeping. And small! I have never seen a smaller bathroom. There is little or no space for any personal toiletries at all!The rooms are cold and very univiting. Ol' Phillipe S. may have been going for the celestial cloud crap, but itcame off as cold and uninviting. The bed was horrible as well. I'll take a Westin pillow top bed any time over the lumpy bed we had at the Clift.And why can't they find room in the rooms for a dresser? We were here for three nights and lived out of the suitcase because there was no dresser. There was a nice sized closet, that handled hanging clothes, and a K-Mart college dorm style open shelf unit in the closet, but It would be nice to have a dresser!I've stayed here before, and well before the remodling, and I will not try it again. I prefer the Fairmont or ANY Westin over the Clift. The Clift is not a comfortable place to stay. I do not care who designed it, why he designed it that way, of who loves his design. Obviously the hoel management does and the drop his name in every review response. Also the other reviewers mentioned high room service charges, I agree 15% gratutity, 5% surcharge and then a $3.50 delivery charge. All to get a VERY overpriced room meal. I walked to Starbucks every day and was glad I did. Overall not a bad hotel but 5 star? Please!

Answer: The bed was horrible as well

The bed was horrible as well .

The Clift is definitely over rated. As mentioned on several other reviews, the doormen are lazy and worthless. I'd fire them because the only thing worse than a guest opening the doors themselves is opening the doors while a stylish guy in a pony tail stands there and watches. No help at all with the baggage. How does that add into a five star rating?The bathrooms are horrible. The marble flooring is scuffed and stained and looked dirty even after a visit from housekeeping. And small! I have never seen a smaller bathroom. There is little or no space for any personal toiletries at all!The rooms are cold and very univiting. Ol' Phillipe S. may have been going for the celestial cloud crap, but itcame off as cold and uninviting. <hl> The bed was horrible as well . <hl> I'll take a Westin pillow top bed any time over the lumpy bed we had at the Clift. And why can't they find room in the rooms for a dresser? We were here for three nights and lived out of the suitcase because there was no dresser. There was a nice sized closet, that handled hanging clothes, and a K-Mart college dorm style open shelf unit in the closet, but It would be nice to have a dresser!I've stayed here before, and well before the remodling, and I will not try it again. I prefer the Fairmont or ANY Westin over the Clift. The Clift is not a comfortable place to stay. I do not care who designed it, why he designed it that way, of who loves his design. Obviously the hoel management does and the drop his name in every review response. Also the other reviewers mentioned high room service charges, I agree 15% gratutity, 5% surcharge and then a $3.50 delivery charge. All to get a VERY overpriced room meal. I walked to Starbucks every day and was glad I did. Overall not a bad hotel but 5 star? Please!

The Clift is definitely over rated. As mentioned on several other reviews, the doormen are lazy and worthless. I'd fire them because the only thing worse than a guest opening the doors themselves is opening the doors while a stylish guy in a pony tail stands there and watches. No help at all with the baggage. How does that add into a five star rating?The bathrooms are horrible. The marble flooring is scuffed and stained and looked dirty even after a visit from housekeeping. And small! I have never seen a smaller bathroom. There is little or no space for any personal toiletries at all!The rooms are cold and very univiting. Ol' Phillipe S. may have been going for the celestial cloud crap, but itcame off as cold and uninviting. <hl> The bed was horrible as well <hl>. I'll take a Westin pillow top bed any time over the lumpy bed we had at the Clift.And why can't they find room in the rooms for a dresser? We were here for three nights and lived out of the suitcase because there was no dresser. There was a nice sized closet, that handled hanging clothes, and a K-Mart college dorm style open shelf unit in the closet, but It would be nice to have a dresser!I've stayed here before, and well before the remodling, and I will not try it again. I prefer the Fairmont or ANY Westin over the Clift. The Clift is not a comfortable place to stay. I do not care who designed it, why he designed it that way, of who loves his design. Obviously the hoel management does and the drop his name in every review response. Also the other reviewers mentioned high room service charges, I agree 15% gratutity, 5% surcharge and then a $3.50 delivery charge. All to get a VERY overpriced room meal. I walked to Starbucks every day and was glad I did. Overall not a bad hotel but 5 star? Please!

<hl> The bed was horrible as well <hl> .