text: <s>[INST] 843ES Safety Encoders - Position Error Summary: 843Es Encoders give position Error between two EncodersWe are testing the new 843ES Safety Encoders. We are finding that there is a significant error in position count value between two encoders, even though they are bolded to the same shaft. And no, one is not slipping, these are being turned slowly by hand. The 2nd unit is configured anti-clockwise to the first as clockwise. We did an extra test where both are clockwise, and there seems to be minimal error, however when the 2nd one is set to anti-clockwise, then error is introduced. Can Rockwell please advise the issue? And the release of updated firmware for the 843ES Encoder? Mike. [/INST] Michael, this is not Rockwell Tech Support. If you're expecting an official answer from Rockwell, you may not get it here. This is Rockwell's user forum, users helping other users. You should contact Rockwell Tech Support directly. \\n </s>