text: <s>[INST] Kientix 5700 Feedback Integrity Loss I have a system that has several Kientix 5700 servos responsible for row forming for a palatizing system. According to the customer, for about the past month they have had intermitten instances where one of the 6 row formers faulting out. They had the issue this morning and looking at the faults and alarms for that axis (attached) it was generating the following faults: Axis Fault - Feedback Data Loss Factory Limit and APRFault - Feedback Integrity Loss. I couldn't find anything on the KB or in the manual detailing the possible causes and solutions to these faults. From the sounds of things it seems like there might be an issue with the encoder and/or motor cables. Should I get new cables or is there some other possible cause I need to look at? Thank you, [/INST] EDIT: linkified the technote for convenience -FL Hi Kevin, I found this article in the customer help archive. Search for QA38005 article at https://rockwellautomation.custhelp.com/app/home Based on the article it's a 24vdc control power voltage issue. Regards Beau Adams \\n </s>