text: <s>[INST] PowerFlex 70/700 System Error - No device Application Code Summary: Technote 52027On a barnd new drive installed this month we are getting the application code error. In response to a ticked ticket submission about this, I was sent the contents of the technote. The technote says The PowerFlex 70 main control pcb's aren't standard spare part items or field replaceable items. Prior to installation the board require several flash files that allow the PCB to work. The files are boot code files, application files plus the firmware files which need to flashed by the factory to the boards. All of these files are flashed at the factory during drive assembly.... If this is the case for a brand new drive Then, Why oh WHY, send out a drive that has to be sent back to the factory to work?!?!? Can anybody explain why this condition exists? Since 2008? [/INST] This sounds like you got a remanufactured drive which didn't go through all QC procedures. That sucks, to be sure, and there is simply no excuse for it. What has your distributor and your local Rockwell Representative said about this? They SHOULD be falling over themselves apologizing for the mistake. To be fair to Rockwell, this is not the normal experience; Rockwell does generally do a good job shipping functional new products. \\n </s>