text: <s>[INST] How OEMs and System Integrators earn their fees Summary: They have to know all the different places one has to go in order to upgrade drive firmwareVersion 6.03 for Powerflex 753 is ready for use. One would expect to download the firmware and be good to go. Slow down there, pardner, you're only partway done. Is this drive communicating with a Logix platform? Yes? Well, you need to upload the AOP for drives in Logix. That's a separate download, in a different area of the web update page. Got that installed? Good. Go ahead and change the revision level of your drive to 6.03. Doesn't work? Even though the About Profile information says it covers revisions 1 through 6? Hmmm. OK, go back to the web update site, back to the 753 drive section. There's an AOP update specific to firmware 6.03. Download that. Installed? Good. Can you change the revision level to 6.03? Good. What? The IO card isn't recognized any more? Oh, yeah, You need the AOP update for the 753 option modules too, since the overall AOP didn't work. Go to a third location on the web update page, download the AOP for all the option cards. Install that. Try updating the revision for the drive in Logix now. What? You're getting a database error about DeviceLogix not being found? Hmmm. We'll get back to you. I'm 2-1/2 hours into what should be a 15 minute download / update installation, with 3 (so far) calls to tech support. Rockwell's rollout of drive firmware and supporting logix updates is going VERY smoothly. ISO9000 means nothing; it certifies that your documentation path is sound. It simply means your flawed quality control process is well documented. Where IS the quality control on these software releases? I am One frustrated customer TJ McDermott [/INST] TJ, Drive Add-On Profiles (AOP's) for RSLogix 5000 are typically updated with a major new drive or option module release. Each AOP release contains all of the DriveTools databases files that are available at that time and the AOP uses these files so drives can be added and worked on offline. However, drive/option firmware can be updated at any time (independent of an AOP release). When this is done, the DriveTools database files for that release gets posted on the same Web Updates site. If a user wants to use this particular version of firmware, then they will have to download it. The next release of Drive AOP's will contain the new database files. Also note that if you do not have a particular firmware release and you connect to a drive that does, the AOP will automatically create the database file for you. The About Profile can be misleading by only listing the major revision. As subsequent minor revisions of firmware are released after the Drive AOP is released, these databases have to be manually downloaded. There are database files for I/O modules too and this is a separate download . I did not have the v6.03 database files yet with my v4.02 AOPs, so I downloaded them, opened my RSLogix 5000 project and added a PF753 drive. I was able to open DeviceLogix, so I'm not sure what is causing your problem. Please contact LV Drives Tech Support here in our Mequon, WI facility at (262) 512-8176 for assistance. Thank you for providing the feedback and we're sorry for the inconvenience. Offline database management has become a bigger issue with the modular PF750 Series drives. We're planning to simplify the update process by reducing the number of downloads. Actually, the end goal is to provide a fully automated system that will periodically check for new database files, Help files, user manuals, etc. and perform any updates in the background (if configured to do so). This will take some time, so I'll see what we can do to make this more apparent and hopefully simpler in the meantime. Greg Mears Product Manager - Drive Software LV Drives Business \\n </s>