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allow_extra_metadata: true
fields:
- name: text
required: true
title: Text
type: text
use_markdown: false
guidelines: null
metadata_properties: null
questions:
- description: null
labels:
- activate_my_card
- age_limit
- apple_pay_or_google_pay
- atm_support
- automatic_top_up
- balance_not_updated_after_bank_transfer
- balance_not_updated_after_cheque_or_cash_deposit
- beneficiary_not_allowed
- cancel_transfer
- card_about_to_expire
- card_acceptance
- card_arrival
- card_delivery_estimate
- card_linking
- card_not_working
- card_payment_fee_charged
- card_payment_not_recognised
- card_payment_wrong_exchange_rate
- card_swallowed
- cash_withdrawal_charge
- cash_withdrawal_not_recognised
- change_pin
- compromised_card
- contactless_not_working
- country_support
- declined_card_payment
- declined_cash_withdrawal
- declined_transfer
- direct_debit_payment_not_recognised
- disposable_card_limits
- edit_personal_details
- exchange_charge
- exchange_rate
- exchange_via_app
- extra_charge_on_statement
- failed_transfer
- fiat_currency_support
- get_disposable_virtual_card
- get_physical_card
- getting_spare_card
- getting_virtual_card
- lost_or_stolen_card
- lost_or_stolen_phone
- order_physical_card
- passcode_forgotten
- pending_card_payment
- pending_cash_withdrawal
- pending_top_up
- pending_transfer
- pin_blocked
- receiving_money
- Refund_not_showing_up
- request_refund
- reverted_card_payment?
- supported_cards_and_currencies
- terminate_account
- top_up_by_bank_transfer_charge
- top_up_by_card_charge
- top_up_by_cash_or_cheque
- top_up_failed
- top_up_limits
- top_up_reverted
- topping_up_by_card
- transaction_charged_twice
- transfer_fee_charged
- transfer_into_account
- transfer_not_received_by_recipient
- transfer_timing
- unable_to_verify_identity
- verify_my_identity
- verify_source_of_funds
- verify_top_up
- virtual_card_not_working
- visa_or_mastercard
- why_verify_identity
- wrong_amount_of_cash_received
- wrong_exchange_rate_for_cash_withdrawal
name: topics
required: true
title: Select the topic(s) of the request
type: multi_label_selection
visible_labels: 10
- description: null
labels:
- positive
- neutral
- negative
name: sentiment
required: true
title: What is the sentiment of the message?
type: label_selection
visible_labels: null
vectors_settings: null
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