allow_extra_metadata: true
fields:
- name: text
  required: true
  title: Text
  type: text
  use_markdown: false
guidelines: null
metadata_properties: null
questions:
- description: null
  labels:
  - activate_my_card
  - age_limit
  - apple_pay_or_google_pay
  - atm_support
  - automatic_top_up
  - balance_not_updated_after_bank_transfer
  - balance_not_updated_after_cheque_or_cash_deposit
  - beneficiary_not_allowed
  - cancel_transfer
  - card_about_to_expire
  - card_acceptance
  - card_arrival
  - card_delivery_estimate
  - card_linking
  - card_not_working
  - card_payment_fee_charged
  - card_payment_not_recognised
  - card_payment_wrong_exchange_rate
  - card_swallowed
  - cash_withdrawal_charge
  - cash_withdrawal_not_recognised
  - change_pin
  - compromised_card
  - contactless_not_working
  - country_support
  - declined_card_payment
  - declined_cash_withdrawal
  - declined_transfer
  - direct_debit_payment_not_recognised
  - disposable_card_limits
  - edit_personal_details
  - exchange_charge
  - exchange_rate
  - exchange_via_app
  - extra_charge_on_statement
  - failed_transfer
  - fiat_currency_support
  - get_disposable_virtual_card
  - get_physical_card
  - getting_spare_card
  - getting_virtual_card
  - lost_or_stolen_card
  - lost_or_stolen_phone
  - order_physical_card
  - passcode_forgotten
  - pending_card_payment
  - pending_cash_withdrawal
  - pending_top_up
  - pending_transfer
  - pin_blocked
  - receiving_money
  - Refund_not_showing_up
  - request_refund
  - reverted_card_payment?
  - supported_cards_and_currencies
  - terminate_account
  - top_up_by_bank_transfer_charge
  - top_up_by_card_charge
  - top_up_by_cash_or_cheque
  - top_up_failed
  - top_up_limits
  - top_up_reverted
  - topping_up_by_card
  - transaction_charged_twice
  - transfer_fee_charged
  - transfer_into_account
  - transfer_not_received_by_recipient
  - transfer_timing
  - unable_to_verify_identity
  - verify_my_identity
  - verify_source_of_funds
  - verify_top_up
  - virtual_card_not_working
  - visa_or_mastercard
  - why_verify_identity
  - wrong_amount_of_cash_received
  - wrong_exchange_rate_for_cash_withdrawal
  name: topics
  required: true
  title: Select the topic(s) of the request
  type: multi_label_selection
  visible_labels: 10
- description: null
  labels:
  - positive
  - neutral
  - negative
  name: sentiment
  required: true
  title: What is the sentiment of the message?
  type: label_selection
  visible_labels: null
vectors_settings: null