Datasets:
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README.md
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---
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task_categories:
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- text-classification
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language:
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- vi
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tags:
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- code
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pretty_name: Vietnamese Open-Domain Complaint Detection in E-commerce Websites
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size_categories:
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- 1K<n<10K
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---
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# Vietnamese Open-Domain Complaint Detection in E-commerce Websites
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This is the official repository for the UIT-ViCTSD dataset from the paper [Vietnamese Open-Domain Complaint Detection in E-commerce Websites](https://arxiv.org/pdf/2103.10069.pdf), which was accepted at the [SoMeT 2021](https://dblp.org/db/conf/somet/somet2021.html).
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# Citation Information
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The provided dataset is only used for research purposes!
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```
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@misc{nguyen2021vietnamese,
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title={Vietnamese Complaint Detection on E-Commerce Websites},
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author={Nhung Thi-Hong Nguyen and Phuong Phan-Dieu Ha and Luan Thanh Nguyen and Kiet Van Nguyen and Ngan Luu-Thuy Nguyen},
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year={2021},
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eprint={2104.11969},
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archivePrefix={arXiv},
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primaryClass={cs.CL}
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}
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```
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## Abstract
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Customer product reviews play a role in improving the quality of products and services for business organizations or their brands. Complaining is an attitude that expresses dissatisfaction with an event or a product not meeting customer expectations. In this paper, we build a Open-domain Complaint Detection dataset (UIT-ViOCD), including 5,485 human-annotated reviews on four categories about product reviews on e-commerce sites. After the data collection phase, we proceed to the annotation task and achieve the inter-annotator agreement Am of 87%. Then, we present an extensive methodology for the research purposes and achieve 92.16% by F1-score for identifying complaints. With the results, in the future, we aim to build a system for open-domain complaint detection in E-commerce websites.
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## Dataset
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The ViOCD dataset is consist of 5,485 reviews on four categories about product reviews on e-commerce sites.
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The dataset is divided into three parts as below:
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1. Train set: 4.39K reviews
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2. Valid set: 548 reviews
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3. Test set: 549 reviews
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## Contact
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Please feel free to contact us by email luannt@uit.edu.vn if you have any further information!
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