Daily Papers

Large Language Models (LLMs) have shown remarkable capabilities in various domains, yet their economic impact has been limited by challenges in tool use and function calling. This paper introduces ThorV2, a novel architecture that significantly enhances LLMs' function calling abilities. We develop a comprehensive benchmark focused on HubSpot CRM operations to evaluate ThorV2 against leading models from OpenAI and Anthropic. Our results demonstrate that ThorV2 outperforms existing models in accuracy, reliability, latency, and cost efficiency for both single and multi-API calling tasks. We also show that ThorV2 is far more reliable and scales better to multistep tasks compared to traditional models. Our work offers the tantalizing possibility of more accurate function-calling compared to today's best-performing models using significantly smaller LLMs. These advancements have significant implications for the development of more capable AI assistants and the broader application of LLMs in real-world scenarios.

This study addresses challenges in reverse logistics, a frequently overlooked but essential component of last-mile delivery, particularly in disaster relief scenarios where infrastructure disruptions demand adaptive solutions. While hub-and-spoke logistics networks excel at long-distance scalability, they often fail to optimize closely spaced spokes reliant on distant hubs, introducing inefficiencies in transit times and resource allocation. Using 20 Apple AirTags embedded in packages, this research provides empirical insights into logistical flows, capturing granular spatial and temporal data through Bluetooth LE (BLE) 5 trackers integrated with the Apple Find My network. These trackers demonstrated their value in monitoring dynamic cargo movements, enabling real-time adjustments in mobile hub placement and route optimization, particularly in disaster relief contexts like Hurricane Helene. A novel application of discrete event simulation (DES) further explored the saddle point in hub-spoke configurations, where excessive hub reliance clashes with diminishing spoke interaction demand. By coupling simulation results with empirical AirTag tracking, the study highlights the potential of BLE technology to refine reverse logistics, reduce delays, and improve operational flexibility in both routine and crisis-driven delivery networks.

Customer Relationship Management (CRM) systems are vital for modern enterprises, providing a foundation for managing customer interactions and data. Integrating AI agents into CRM systems can automate routine processes and enhance personalized service. However, deploying and evaluating these agents is challenging due to the lack of realistic benchmarks that reflect the complexity of real-world CRM tasks. To address this issue, we introduce CRMArena, a novel benchmark designed to evaluate AI agents on realistic tasks grounded in professional work environments. Following guidance from CRM experts and industry best practices, we designed CRMArena with nine customer service tasks distributed across three personas: service agent, analyst, and manager. The benchmark includes 16 commonly used industrial objects (e.g., account, order, knowledge article, case) with high interconnectivity, along with latent variables (e.g., complaint habits, policy violations) to simulate realistic data distributions. Experimental results reveal that state-of-the-art LLM agents succeed in less than 40% of the tasks with ReAct prompting, and less than 55% even with function-calling abilities. Our findings highlight the need for enhanced agent capabilities in function-calling and rule-following to be deployed in real-world work environments. CRMArena is an open challenge to the community: systems that can reliably complete tasks showcase direct business value in a popular work environment.