Daily Papers

Large language models (LLMs) can respond to human language queries and have shown powerful potential applications in network operations (NetOps). Thanks to the large amount of commonsense knowledge inherent, LLMs achieve much better inference accuracy than traditional models and emerge with strong abilities in generalization, reasoning, and code generation. These abilities may have a crucial boost to automated and intelligent NetOps. However, it remains under-explored how well LLMs perform in various NetOps tasks. In this work, we make a systematic assessment of the capabilities, strengths, and limitations of selected LLMs in the field of NetOps. The evaluation is conducted on a collection of 5,732 questions about NetOps, encompassing 26 publicly available general-domain LLMs, including ChatGPT, LLaMA, Falcon, etc. We also finetune some of these LLMs with our collected NetOps corpus and evaluate the resulting models. The evaluation method follows the widely adopted benchmarks for general-domain LLMs, combined with Chain-of-Thought Prompts and Retrieval-Augmented Generation. The results show that only GPT-4 achieves high accuracy equivalent to passing the NetOps certification exam for humans, while all the other LLMs have much lower accuracy. However, some open models like LLaMA 2 still demonstrate significant potential. Furthermore, we evaluate the impact of factors such as model parameters, prompt engineering, instruction fine-tuning etc. This work shall be treated as the initial effort to systematic evaluation of LLMs in NetOps, and a more rigorous study is required for production use. The evaluation code and dataset will be released to benefit future research.

Information Technology (IT) Operations (Ops), particularly Artificial Intelligence for IT Operations (AIOps), is the guarantee for maintaining the orderly and stable operation of existing information systems. According to Gartner's prediction, the use of AI technology for automated IT operations has become a new trend. Large language models (LLMs) that have exhibited remarkable capabilities in NLP-related tasks, are showing great potential in the field of AIOps, such as in aspects of root cause analysis of failures, generation of operations and maintenance scripts, and summarizing of alert information. Nevertheless, the performance of current LLMs in Ops tasks is yet to be determined. In this paper, we present OpsEval, a comprehensive task-oriented Ops benchmark designed for LLMs. For the first time, OpsEval assesses LLMs' proficiency in various crucial scenarios at different ability levels. The benchmark includes 7184 multi-choice questions and 1736 question-answering (QA) formats in English and Chinese. By conducting a comprehensive performance evaluation of the current leading large language models, we show how various LLM techniques can affect the performance of Ops, and discussed findings related to various topics, including model quantification, QA evaluation, and hallucination issues. To ensure the credibility of our evaluation, we invite dozens of domain experts to manually review our questions. At the same time, we have open-sourced 20% of the test QA to assist current researchers in preliminary evaluations of their OpsLLM models. The remaining 80% of the data, which is not disclosed, is used to eliminate the issue of the test set leakage. Additionally, we have constructed an online leaderboard that is updated in real-time and will continue to be updated, ensuring that any newly emerging LLMs will be evaluated promptly. Both our dataset and leaderboard have been made public.