Question 1

What is Proton Mail?

Accepted Answer

Proton Mail is the world’s largest end-to-end encrypted email service. Proton Mail makes sure no one can access your emails by using end-to-end encryption and zero-access encryption. All of Proton Mail’s encryption happens in the background, meaning anyone can use encrypted email, regardless of technical ability.  Millions of journalists, activists, and everyday citizens around the world trust Proton Mail to protect their communications.

Question 2

Why do I need a private email?

Accepted Answer

Everyone benefits from switching to a private email service like Proton Mail. Protecting your emails with end-to-end and zero-access encryption helps you take back control of your data and acts as insurance for your online safety in the event of future data breaches or changes in legislation. On a wider scale, using a secure email like Proton Mail helps protect democracy and free speech by ensuring you can exercise your right to privacy wherever you are.

Question 3

How can I get a private email?

Accepted Answer

You can switch to a private email by signing up for Proton Mail for free or by subscribing to one of our paid plans. Once you have created a Proton Mail account, you can transfer your existing contacts and messages to your new secure inbox using our Easy Switch tool. You don’t need any technical expertise to start using private email with Proton Mail.

Question 4

Is Proton Mail safer than Gmail?

Accepted Answer

Yes. Proton Mail is a safer alternative to Gmail because when you use Proton Mail, only you can read your emails. In fact, not even Proton can read your emails. This is not true for Gmail, which retains the decryption keys for your data on the same servers where it stores your messages. This means that Gmail can read your messages or hand them over to the authorities if requested. Services like Gmail that do not store your data with zero-access encryption also put you at an increased risk in the event of a data breach. Proton Mail stores your messages with zero-access encryption, which adds an extra layer of resiliency against data breaches.

Question 5

Is Proton Mail free?

Accepted Answer

Proton Mail will always offer a free secure email plan that provides all the basic functionality you expect from your inbox with the same level of security as our paid plans. If you upgrade to one of our paid plans, you will receive advanced email features, such as the ability to add more than one email address, extra storage, custom email domains, and unlimited messages. You will also be supporting our mission to build a better internet with privacy as the default.

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