{
  "ticketNumber" : "882868",
  "reporterName" : "user5392072",
  "rankPoints" : "330",
  "resolutionStatus" : "Resolved",
  "ticketName" : "IWR6843ISK: Unable to connect to Demo Visualizer using IWR6843ISK",
  "rankName" : "Intellectual",
  "replies" : " 32",
  "views" : " 206",
  "queryText" : "Part Number: IWR6843ISK Hi there， I am unable to connect my IWR6843ISK to the demo visualizer.I am able to use uniflash to flash the pplcount lab xwr68x.bin file of iwr6843isk in the lab, and then use the pplcount gui.exe program to get the point cloud map.During the setup of the IWR6843ISK i have correctly using the correct serial port. But whenever i press \"send config to the mmwave device\" it will show that com port 50 and com port 51 is \"waiting for data\". I hope I can get help, thank you very much, looking forward to your reply. Thanks.",
  "partNumber" : " IWR6843ISK",
  "allResponseList" : [ {
    "contentId" : "3265441",
    "userName" : "Justin Curewitz",
    "rankPoints" : "23615",
    "rankName" : "Mastermind",
    "date" : "Feb 24, 2020 3:02 PM",
    "userId" : "5118664",
    "content" : "Hi, You are using the wrong visualizer. Please read the manual. Regards, Justin"
  }, {
    "contentId" : "3266434",
    "userName" : "user5392072",
    "rankPoints" : "330",
    "rankName" : "Intellectual",
    "date" : "Feb 25, 2020 8:40 AM",
    "userId" : "5392072",
    "content" : "Hi,Justin . I am able to use uniflash to flash the 3D_people_count_68xx_demo.bin file of iwr6843isk in the lab, and then run the mmWave_People_Counting_GUISetup.exe program.But when I successfully connected to the serial port and pressed \"send configuration\", nothing happened to 3d plot.Even as I walked around the sensor's detection area, he still had no data changes.I sincerely hope to get your advice and reply. Thank you very much."
  }, {
    "contentId" : "3266443",
    "userName" : "user5392072",
    "rankPoints" : "330",
    "rankName" : "Intellectual",
    "date" : "Feb 25, 2020 8:46 AM",
    "userId" : "5392072",
    "content" : "Hi,Justin . I am able to use uniflash to flash the 3D_people_count_68xx_demo.bin file of iwr6843isk in the lab, and then run the mmWave_People_Counting_GUISetup.exe program.But when I successfully connected to the serial port and pressed \"send configuration\", nothing happened to 3d plot.Even as I walked around the sensor's detection area, he still had no data changes.I sincerely hope to get your advice and reply. Thank you very much. thanks !"
  }, {
    "contentId" : "3266951",
    "userName" : "Justin Curewitz",
    "rankPoints" : "23615",
    "rankName" : "Mastermind",
    "date" : "Feb 25, 2020 4:26 PM",
    "userId" : "5118664",
    "content" : "Hi, Your device is probably not responding to the configuration file. First, lets confirm that is true without the gui: Connect you device to an application like Tera Term (tera term works well on windows for this) Connect to the UART Com port, set baud rate to 115200 If you reset the device, you should see output similar to this: If you do get output, you can try sending the config to the device using tera term. Set the newline delay to be 100 msec Open another tera term terminal on the DATA Com port - if you see random data coming across, then the device is sending data LED on the device should blink if it is tracking someone. If you get to step 3 and do not see any message in tera term the device is not booting properly. It is usually one of these issues: Power Supply is not compatible (need 5V 3A) - values too high or too low can cause the board to function improperly Device is not set to functional mode (make sure to remove SOP2 and hit the reset button) Device is ES1 - see the user's guide to determine revision Let me know if you need more help. Regards, Justin"
  }, {
    "contentId" : "3267720",
    "userName" : "user5392072",
    "rankPoints" : "330",
    "rankName" : "Intellectual",
    "date" : "Feb 26, 2020 7:16 AM",
    "userId" : "5392072",
    "content" : "Hi,Justin . First, I determined that my power supply was 5V 3A and my device was ES2. 1. I used uniflash to put 3d_people_count_68xx_demo.bin file flash into iwr6843isk evm, and removed the sop2 jumper and clicked reset button to enter function mode.Start the Tera Term program to connect to the UART COM port, set the baud rate to 115200, press the reset button of the device, and there is no response in the display window of Tera Term. 2. In order to eliminate the problem of the device itself, I burned down the previous pplcount_lab_xwr68xx.bin file and did the same operation as above, and found that the Tera Term display window responded. thanks!"
  }, {
    "contentId" : "3267764",
    "userName" : "user5392072",
    "rankPoints" : "330",
    "rankName" : "Intellectual",
    "date" : "Feb 26, 2020 8:09 AM",
    "userId" : "5392072",
    "content" : "Hi, Justin. I really need your help. How do you configure a device to use tera or other serial port tool terms?Are there any relevant documents and codes for reference? I sincerely hope to get your advice and reply. Thank you very much. thanks."
  }, {
    "contentId" : "3268253",
    "userName" : "Justin Curewitz",
    "rankPoints" : "23615",
    "rankName" : "Mastermind",
    "date" : "Feb 26, 2020 4:06 PM",
    "userId" : "5118664",
    "content" : "Hi, Tera term is really just a serial port utility - you can use it to send or receive data - its useful for debugging. You can configure the device with it if you want to, just paste the configuration file into it. Back to your problem - the prebuilt binary should work since the device is ES2 and has the correct power supply. I would recommend using Code Composer Studio to rebuild the binary incase there was some corruption during the install process of the toolbox. Regards, Justin"
  }, {
    "contentId" : "3270482",
    "userName" : "user5392072",
    "rankPoints" : "330",
    "rankName" : "Intellectual",
    "date" : "Feb 28, 2020 9:58 AM",
    "userId" : "5392072",
    "content" : "Hi,Justin . I really need your help. I tried to rebuild the.bin file using Code Composer Studio 8.1.0 or reinstall the toolkit, but still could not get the image data correctly. This time I chose the configuration document, but every time I pressed the \"send configuration\" button, the visualizer failed to respond. thanks！"
  }, {
    "contentId" : "3270486",
    "userName" : "user5392072",
    "rankPoints" : "330",
    "rankName" : "Intellectual",
    "date" : "Feb 28, 2020 10:03 AM",
    "userId" : "5392072",
    "content" : "Hi,Justin . I really need your help. I want to use IWR6843ISK EVM flash tida-010022 pc_lab_xwr68xx.bin file and run it successfully on the device, hoping to solve the following two problems. 1. Which visualizer should I use to observe the trajectory and point cloud map of the human body? When I used mmwave_people_counting_guisetu.exe, the result was the same as before, even without the GUI. 2. Can use serial port tool to send commands, configure relevant parameters, start sensors and read data. Is there any relevant document for reference? I am currently using: IWR6843ISK (ES2.0) + MMWAVEICBOOST Code Composer Studio 8.1.0 mmwave_industrial_toolbox_4_1_0 mmwave_industrial_toolbox_4_2_0 mmwave_sdk_03_03_00_03 uniflash_5.2.0 mmWave_Demo_Visualizer 3.3.0 MATLAB Runtime 2017a(9.2) I sincerely hope to get your advice and reply. Thank you very much. thanks！"
  }, {
    "contentId" : "3270882",
    "userName" : "Justin Curewitz",
    "rankPoints" : "23615",
    "rankName" : "Mastermind",
    "date" : "Feb 28, 2020 4:40 PM",
    "userId" : "5118664",
    "content" : "Hi, I can think of a few potential issues: The com ports you have entered may be flipped. The computer is blocking access to the com ports, so that the gui application cannot use them. This is common with unregistered software, and can usually be fixed by running as admin. The wrong configuration is being sent (I think you already confirmed you were using the correct configuration and setup) To use the TIDA-01022, please download an older version of the toolbox. Version 4.0.0 is best. You can select different version of the toolbox from thecompany Resource Explorer page. Once you have this, run lab \"68xx_people_counting\" - this is the same software used in TIDA-01022. This comes with a Matlab gui - see if this one works for you. Regards, Justin"
  } ],
  "tags" : [ "/support/sensors/f/1023/tags/UniFlash", "/support/sensors/f/1023/tags/IWR6843ISK" ],
  "fourmType" : "TI"
}