| "title/question","paragraph/answer" | |
| "Introduction to Digi Yatra","Digi Yatra is a decentralized digital wallet system for air travel in India. It aims to provide a seamless and paperless journey for passengers by automating identity verification and boarding pass checks at airports. The system does not store any centralized data, addressing privacy concerns." | |
| "How Digi Yatra Works","Users register on the Digi Yatra app by linking their Aadhaar (national ID) and creating a verified credential. When traveling, they link their boarding pass to the app. At the airport, facial recognition is used to verify identity and boarding pass details at entry, security, and boarding gates." | |
| "Benefits and Adoption","Digi Yatra has been adopted by 4.5 million users and used 19 million times across 14 airports in 15 months since launch. It improves security by validating IDs against original databases and automating manual checks. The system is especially appreciated by older travelers for its ease of use." | |
| "Privacy and Data Handling","No passenger data is stored centrally by Digi Yatra. Airports only keep biometric data for 24 hours as per regulations. Users can delete their data from the app at any time. The system aims for 'privacy by design' while facilitating secure data sharing between stakeholders." | |
| "Challenges and Future Improvements","Current challenges include standardizing data formats across airlines and airports, integrating with more identity providers beyond Aadhaar, and expanding to international travel. Future improvements may include direct integration with airline reservation systems and adding support for passport-based verification." | |
| "Stakeholder Integration","Digi Yatra aims to improve data sharing between airports, airlines, and security agencies to create a truly seamless passenger journey. However, this requires overcoming technical and regulatory hurdles in standardizing data exchange and access." | |
| "What is Digi Yatra?","Digi Yatra is a digital platform that aims to make air travel in India seamless and hassle-free. It uses facial recognition technology to allow passengers to go through various checkpoints at airports without needing to show physical documents. The service is voluntary and passengers can choose to use manual processes if they prefer." | |
| "How does Digi Yatra work?","Digi Yatra works by allowing passengers to create a digital identity using their Aadhaar card and a selfie. This identity is then linked to their boarding pass. At the airport, facial recognition cameras at various checkpoints verify the passenger's identity, allowing them to proceed without showing physical documents." | |
| "Is Digi Yatra mandatory?","No, Digi Yatra is not mandatory. It is a voluntary service that passengers can choose to use. Those who prefer can still opt for manual document checks at airports." | |
| "What are the benefits of using Digi Yatra?","The main benefits of using Digi Yatra include faster airport processing, reduced queuing times, seamless and contactless passage through various checkpoints, and a more hygienic travel experience as it minimizes physical contact and document exchanges." | |
| "How do I enroll for Digi Yatra?","You can enroll for Digi Yatra by downloading the Digi Yatra app and creating your digital identity using your Aadhaar card and a selfie. The app is available for both iOS and Android devices." | |
| "Is my data safe with Digi Yatra?","Digi Yatra is built on the principles of privacy by design. Your personally identifiable information (PII) is not stored in any central repository. It is only stored on your smartphone in the Digi Yatra app's secure wallet. Data shared with airports is purged within 24 hours of your flight's departure." | |
| "At which airports is Digi Yatra available?","As of 2023, Digi Yatra is available at several major airports in India including Delhi, Bengaluru, Varanasi, and Hyderabad. The service is being rolled out to more airports in phases." | |
| "Can I use Digi Yatra for international flights?","As of 2023, Digi Yatra is only available for domestic flights in India. The service for international flights is on the roadmap and will be implemented in phases." | |
| "What do I need to use Digi Yatra at the airport?","To use Digi Yatra at the airport, you need to have the Digi Yatra app installed on your smartphone with your digital identity created. You also need to upload your boarding pass to the app before your travel." | |
| "How do I add my minor child to my Digi Yatra account?","To add a minor child to your Digi Yatra account, you first need to create your own account. Then, on the app's home screen, click on 'Add Credentials', then 'Add minor Credentials'. Follow the process to create the child's identity credentials. You can then add their boarding pass similarly to yours." | |
| "What if I face issues with the Digi Yatra app?","If you face any issues with the Digi Yatra app, you can contact their customer support at customercare@digiyatrafoundation.com. It's helpful to include details about your device model, operating system version, and app version when reporting issues." | |
| "Who operates Digi Yatra?","Digi Yatra is operated by the Digi Yatra Foundation, a not-for-profit company under section 8 of the Companies Act 2013. It is an industry-led initiative promoted by the Ministry of Civil Aviation." | |
| "How is passenger consent handled in Digi Yatra?","Digi Yatra takes passenger consent at various stages. For app-based enrollment, consent is taken before creating identity credentials and before sharing these credentials. For 'day of travel' enrollment at airports, consent is taken before capturing the passenger's face." | |
| "Can I delete my Digi Yatra data?","Yes, you can delete your Digi Yatra data by uninstalling the app from your phone. Since no data is stored centrally, uninstalling the app effectively removes all your data from the system." | |
| "Is Digi Yatra available for all airlines?","Digi Yatra is designed to work with all airlines operating domestic flights in India. However, the integration may vary between airlines and airports. It's best to check with your specific airline or airport for the most up-to-date information." | |
| "What happens if the Digi Yatra system is down at the airport?","If the Digi Yatra system is down at the airport, you can use the regular manual processes for identity verification and boarding. The manual processes are always available as an alternative." | |
| "How does Digi Yatra ensure data privacy?","Digi Yatra ensures data privacy by not storing any personally identifiable information in a central database. All your data is stored only on your phone. The data shared with airports for verification is deleted within 24 hours of your flight's departure." | |
| "Can I use Digi Yatra if I don't have an Aadhaar card?","Currently, Digi Yatra primarily uses Aadhaar for identity verification. However, they are working on incorporating other forms of ID, including passports, in the future." | |
| "Does Digi Yatra track my travel history?","No, Digi Yatra does not track or store your travel history centrally. Any travel information is only stored locally on your phone and can be deleted by uninstalling the app." | |
| "How does Digi Yatra handle data security?","Digi Yatra handles data security by implementing 'Privacy by Design' principles. They do not store any central database of user information, minimizing the risk of data breaches. The system is regularly audited by CERT-In empaneled agencies." | |