Airline
stringlengths 8
365
| Review No
stringlengths 1
29
⌀ | Sentence No
float64 0
736
⌀ | Sentence
stringlengths 1
251
⌀ | Luggage
float64 0
5
⌀ | Staff
float64 0
5
⌀ | In-flight/on-board service
float64 0
5
⌀ | Airline as a whole
float64 0
5
⌀ | Service before and after the flight
float64 0
5
⌀ | Flight in general
float64 0
5
⌀ | Comfort while waiting
stringclasses 5
values | Meals
stringclasses 7
values | Cabin
float64 0
5
⌀ | Transportation to the plane;;
stringclasses 3
values |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Aeroflot | 47 | 301 | I would like to do this in advance. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
Aeroflot,48,302,"Everything was good, price is okay, the meal during the flight is enough and so I can recommend this Airline",0,0,0,5,5,5,0,5,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
Aeroflot | 49 | 303 | the best company in air travel. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0;; |
Aeroflot | 49 | 304 | We upgraded the service class from economy to business. | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
Aeroflot | 49 | 305 | very comfortable flight | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0;; |
Aeroflot,50,306,"When you can get tickets by sales price - buy it immediately, coz the service and comfort are without any compliance!",0,0,1,0,1,0,1,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 51 | 307 | Awful airline. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,51,308,"I paid for extra luggage, but still am waiting, after multiple phone calls and emails to their office, for the receipt they owe me.",1,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,51,309,"In addition, I didn't have a carry-on, but at the airport they still charged me for the extra few kilos in my second suitcase.",1,0,0,0,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,51,310,"And this on a plane made to hold 300+ passengers, but with less than 30 onboard.",0,0,1,0,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,51,311,"It's quite stressful flying these days, what with all the new restrictions, the health related requirements, thstue visa, etc, so the last thing you need when you get to the airport is to have an airline be so pedantic as to change you for a few kilos of luggage ON AN EMPTY PLANE.",1,0,1,0,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,51,312,"On the plane they had all the passengers sitting in the same section, which makes a mockery of their COVID restrictions, and this also gave them the excuse to give us a 'sandwich' (an old roll with a meagre slice of chickenc it it) as lunch.",0,0,1,0,0,0,0,1,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 51 | 313 | First and last time I'll ever fly with this airline. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 51 | 314 | AVOID! | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 52 | 315 | The worst airline service I have ever experienced. | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 52 | 316 | Muslim flyers should definitely avoid flying with this airline because most food consists of pork meat. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0;; |
China Southern ALs | 52 | 317 | They layover at Guangzhou airport for few hours with no food or drink provided by the Airline authority. | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0;; |
China Southern ALs | 52 | 318 | I wouldn't recommend this airline to anyone because their service can't get any worse then this. | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 53 | 319 | Everything of that flight was smooth and ordinary. | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0;; |
China Southern ALs | 53 | 320 | I was quite shocked that one of the crews said she was very tired and laid down on the drink cart in front of the customers. | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 53 | 321 | Maybe she ended her duty very late a night before and had to take up duties for this early flight. | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,54,322,"I had a economy class window seat on the two segment flight from Lhasa (LXA) to Guangzhou (CAN), with a change of planes and one-hour layover at Chongqing (CKG).",0,0,0,0,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,54,323,"Both flight segments were comfortable and with excellent, friendly cabin service.",0,0,0,0,5,5,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 55 | 324 | Smooth flight from Chongqing (CKG) to Dali City (DLU). | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0;; |
China Southern ALs,55,325,"All passengers wore masks, and some even googles and plastic gloves.",0,0,5,0,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 56 | 326 | We booked flights from London to Brisbane and back via Auckland through Skyclub.com. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 56 | 327 | The return flight was cancelled on 17th February and we had to find replacement flights home. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,56,328,"Now, 7 months later and numerous requests to Skyclub.com, we have still have no idea of the refund amount nor when it will be paid.",0,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,56,329,"And without that information, our travel insurance will not pay out for the replacement flights.",0,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 56 | 330 | SkyClub.com is responsible for paying this refund. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 56 | 331 | We give them 0/10 for customer service. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 56 | 332 | Avoid the company at all costs | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,57,333,"With the struggles of traveling during COVID, I unfortunately was unable to go home for my father's memorial.",0,0,0,0,3,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 57 | 334 | I want to thank China Southern for not hassling me for the flight and just issuing me a refund quickly. | 0 | 0 | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 57 | 335 | This eased a lot of stress in my life and has helped me with unexpected payments. | 0 | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,57,336,"While other companies are only offered flight credit, this refund really helped.",0,0,0,0,5,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 57 | 337 | Thank you! | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 58 | 338 | Despite numerous requests they have not refunded for a cancelled flight. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,58,339,"They also moved the timing of the flight 5 times, then finally cancelled!",0,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 58 | 340 | But no automatic refund. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 58 | 341 | Poor customer service. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 58 | 342 | Book with caution! | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 59 | 343 | There were boarding problems. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,59,344,"The boarding process started and then was put on hold for 20 minutes, due to technical issues resulting from a computer crash.",0,0,1,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,59,345,"Thus, I rate the flight as average, as this type of problem happens with most airlines.",0,0,0,3,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 60 | 346 | I had a problem with the refund process and called the local office 2123328888 for assistance. | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 60 | 347 | The CS was so rude he kept on cutting me off without letting me finish my sentence. | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 60 | 348 | Great customer service! | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 61 | 349 | The cabin crew members were fantastic on this 2-hour 15-minute non-stop flight from Wuxi (WUX) to Guangzhou (CAN). | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 61 | 350 | I could see that they were very friendly and helped many people store their luggage. | 5 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 62 | 351 | The flight was delayed multiple times and we ended up spending about three hours waiting in the boarding area. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,62,352,"Had the delay been announced earlier, I would have been happy find other gainful things to do with my time.",0,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,62,353,"One the good side, they did offer some food during the waiting time.",0,0,0,0,5,0,5,5,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 62 | 354 | Among the food and drink items was an interesting canned beans instant meal: delicious. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0 | 0;; |
China Southern ALs | 63 | 355 | Maybe the best airline that’s flies from Shenzhen to Beijing in China. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 63 | 356 | Rode on the A380 on the first row and seats are great. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 5 | 0;; |
China Southern ALs | 64 | 357 | This airline does not care at all about customers. | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 358 | They are famous for delays and poor customer service. | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 359 | They even do not have any automated email system to inform their customer about any delays or cancellation. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 360 | You will wait for hours to speak to their customer service and they are hard to communicate with. | 0 | 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 361 | You will end up paying more with this Airline in the end. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 362 | Check other reviews as well. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 363 | Pay more and make your travel easier. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 364 | https://www.tripadvisor.co.uk/ShowUserReviews-g1-d8729051-r556068555-China_Southern_Airlines-World.html | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 365 | My return flight to London Heathrow was on 1st of Feb 2020. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 366 | I had to change it to 11th of Feb to stay for longer with my family in China due to Covid-19 and Paid extra for it. | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,64,367,"11th of Feb direct flight to London was then cancelled without informing me , I only knew it when I reached Zhengzhou airport.",0,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,64,368,"I kept on calling for days and when I reached CSA I was told my direct flight has been changed to via Guangzhou, and I have to pay for the hotel stay at night.",0,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 64 | 369 | A week before my flight via Guangzhou I phoned to check whether the flights are cancelled. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,64,370,"I was told the flights were cancelled, and I should wait until June or take refund.",0,0,0,0,1,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 64 | 371 | My visa was expiring so I asked for refund. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 372 | I was told I will be refunded within 10 working days. | 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 373 | Waited for over a month (kept 100000s of customer money in bank account to cover their losses) and then I got a call saying we will not be paying you the amount we promised earlier and we will be pay you less. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 64 | 374 | I had to pay more to travel with another airline. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 65 | 375 | Was a short flight so wasn’t expecting much. | 0 | 0 | 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0;; |
China Southern ALs | 65 | 376 | Flight was delayed 55 minutes. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 65 | 377 | Service was okay. | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 65 | 378 | Not amazing though. | 0 | 0 | 4 | 0 | 4 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,66,379,"I Booked though BYOjet, I tried to contact them about my cancelled flight to see if I would receive a refund.",0,0,0,0,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,66,380,"While on hold for many hours (listening on repeat “because I’m happy” by pharrell Williams, I hate that song &" I am definitely not happy!!) the line disconnects..."" | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0"; | null | null | null |
China Southern ALs | 66 | 381 | plus not respond to multiple emails. | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 66 | 382 | Absolutely appalling this company should not be in business. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 67 | 383 | The worst airlines ever !!! | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 67 | 384 | Would rate 0 out of 5 if there was an option. | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 67 | 385 | I booked my ticket through an agent. | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 67 | 386 | I am still trying to figure out who of them tries to fool me. | 0 | 0 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 67 | 387 | I hope a reasonable solution will be given to this issue otherwise I am going to take decisive steps !!! | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,68,388,"Returning from abroad during the ""Coronavirus holiday season"" I encountered some difficulties with the various forms written in Chinese that had to be completed and the Wechat personal monitoring application now necessary to go anywhere in China.",0,0,0,0,2,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs,68,389,"Time was pressing and many other travellers also encountered problems but still the overworked China Southern Airlines check in staff went out of their way, taking the extra time to help a foreigner overcome these difficulties.",0,5,0,0,5,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 68 | 390 | Even the hard pressed flight attendants interspersed helping myself and other passengers in this regard while at the same time busy with their normal duties immediately prior to take off. | 0 | 5 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 68 | 391 | I've travelled many times with China Southern and have always found their staff to be helpful in the extreme. | 0 | 5 | 5 | 0 | 5 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 68 | 392 | My sincere thanks to them. | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs,69,393,"Professional airline, good service, good food & drink &" entertainment."" | 0 | 0 | 5 | 5 | 0 | 0 | 0 | 5 | 5 | 0" | null | null | null |
China Southern ALs | 69 | 394 | On time too. | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 69 | 395 | China Southern Airline impressed me every time. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 69 | 396 | Will fly with them anytime. | 0 | 0 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 70 | 397 | Excellent food service wine and comfort in business class with China Southern . | 0 | 0 | 5 | 0 | 5 | 0 | 0 | 5 | 0 | 0;; |
China Southern ALs,70,398,"Would definitely recommend to all those Europeans who will only fly via ‘ standard’destinations like Singapore, BKK or Middle East.",0,0,0,5,0,0,0,0,0,0;; | null | null | null | null | null | null | null | null | null | null | null | null | null |
China Southern ALs | 71 | 399 | We had call from Airline that aircraft was changed from Airbus A380 to Boeing 789. | 0 | 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0;; |
China Southern ALs | 71 | 400 | We were upset since we had upgraded our seats and paid more | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0;; |