Datasets:
Alisairlines
/
Airline_Reviewss

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Airline
stringclasses
4 values
Review No
int64
1
100
Sentence No
int64
1
736
Sentence
stringlengths
3
322
Luggage
int64
0
5
Staff
int64
0
5
In-flight/on-board service
int64
0
5
Airline as a whole
int64
0
5
Service before and after the flight
int64
0
5
Flight in general
int64
0
5
Comfort while waiting
int64
0
5
Meals
int64
0
5
Cabin
int64
0
5
Transportation to the plane
int64
0
5
China Southern ALs
71
401
We had a little problem when boarding time at LAX (Please see picture attached) since their staffs were so unprofessional and made our line (the first line) waiting until last, there were a lot of passengers complaining but they ignored us.
0
1
1
0
1
0
0
0
0
0
China Southern ALs
71
402
This problem must be fixed ASAP
0
0
2
0
2
0
0
0
0
0
China Southern ALs
71
403
The flight were not as pleasant as flying Airbus A380 but everything went through ok with good food, drink and friendly service
0
0
5
0
0
4
0
5
0
0
China Southern ALs
71
404
Since we had transit in Guangzhou and due to the virus, we didn’t fly back to USA with China Southern Airlines.
0
0
0
0
0
0
0
0
0
0
China Southern ALs
71
405
We thought that we lost our tickets but finally the Airlines refunded us including our upgrades
0
0
0
0
5
0
0
0
0
0
China Southern ALs
71
406
Thank you for being nice and understanding
0
0
0
5
5
0
0
0
0
0
China Southern ALs
72
407
Flights are good, service and food are ok, didn't have any issues with luggage.
5
0
5
0
5
5
0
5
0
0
China Southern ALs
72
408
Language can be an issue.
0
0
3
0
3
0
0
0
0
0
China Southern ALs
72
409
Decent overall.
0
0
0
5
0
0
0
0
0
0
China Southern ALs
73
410
Flew China southern Airlines from Toronto to Guangzhou in Premium Economy and found the flight, cabin, and service to be very good.
0
0
5
0
5
5
0
0
5
0
China Southern ALs
73
411
Comfort in Premium Economy was not to bad at all, and the flight staff where wonderful.
0
5
0
0
0
0
0
0
5
0
China Southern ALs
73
412
I would not hesitate to fly with this airline again.
0
0
0
5
0
0
0
0
0
0
China Southern ALs
74
413
Plane was full, food was awful, bathrooms were filthy, I was sick for 2 weeks with respiratory and intestinal.
0
0
0
0
0
1
0
1
1
0
China Southern ALs
75
414
I’ve traveled economy & business class many times, & both are excellent.
0
0
0
5
0
0
0
0
0
0
China Southern ALs
75
415
Friendly staff, great service & comfortable ride.
0
5
5
0
5
5
0
0
5
0
Turkish ALs
76
416
This airlines has n-o respect to human being nor to their own lets say "promise" .
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0
0
1
0
0
0
0
0
0
Turkish ALs
76
417
Because when you sell ticket, you do a promise that based on the ticket you will deliver a person to the destination.
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0
0
0
0
0
0
0
0
0
Turkish ALs
76
418
Guess what, this DISGUSTING airlines just dropped the person at the gate, after checking in at stinky istambol airport ,.
0
0
0
1
1
0
0
0
0
0
Turkish ALs
76
419
Reason?
0
0
0
0
2
0
0
0
0
0
Turkish ALs
76
420
"your return ticket was not purchased through stupid turkish airlines"
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0
0
0
1
0
0
0
0
0
Turkish ALs
76
421
REALLY??!
0
0
0
0
1
0
0
0
0
0
Turkish ALs
76
422
Seriously?
0
0
0
0
1
0
0
0
0
0
Turkish ALs
76
423
are you kidding me?
0
0
0
0
1
0
0
0
0
0
Turkish ALs
76
424
what the hell is your business with how am i gonna return to my destination back?
0
0
0
0
1
0
0
0
0
0
Turkish ALs
76
425
Nope!
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0
0
1
0
0
0
0
0
0
Turkish ALs
76
426
this greedy, money hungry stinky company didnt even apologies.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
76
427
Rude as hell at the airport, and they even dont bother to give the money back .
0
1
0
0
1
0
0
0
0
0
Turkish ALs
76
428
Oh no, they dont think you are human being.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
76
429
Simply, if you love to be a victim of overbooking and thrown away at the gate, go ahead and buy their ticket, if you respect yourself and want to fly with decent airlines then stay away at all cost
0
0
0
1
1
0
0
0
0
0
Turkish ALs
77
430
Horrible customer service.
0
0
1
0
1
0
0
0
0
0
Turkish ALs
77
431
They are not kid friendly at all.
0
0
1
0
1
0
0
0
0
0
Turkish ALs
77
432
Everyone is saying somehting else.
0
0
1
0
1
0
0
0
0
0
Turkish ALs
77
433
The stuff is not trained at all.
0
1
0
0
0
0
0
0
0
0
Turkish ALs
77
434
In antalya the manager Sakir did us wait with 8 months old baby on the counter for almost 2 hours we were missing our flight almost.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
77
435
He was rude.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
77
436
We did buy a connection flight from antalya to istanbul and same day we had a flight from istanbul to usa.
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0
0
0
0
0
0
0
0
0
Turkish ALs
77
437
I called before purchasing the ticket and THY told me that since its same day international flight my luggages will same as international travel and i will pick up my luggage in phoenix.
5
0
0
0
0
0
0
0
0
0
Turkish ALs
77
438
Went to antalya airport and the manager said no this is domestic flight and they charged for 4 luggages.
1
0
0
0
0
0
0
0
0
0
Turkish ALs
77
439
Why didnt tell me before?
1
0
0
0
1
0
0
0
0
0
Turkish ALs
77
440
He said we have to pick up our lugguges in istanbul not usa.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
77
441
Which doesnt make sense we had only 2.5 hours layover.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
77
442
And than we picked up our luggages in istanbul with 8 months old baby running around and than we checked in our bags for our los angeles and phoenix flight.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
77
443
The THY was so sure we were going to pick up our bags in Phoenix and i asked few times.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
77
444
Of course we arrive i Los Angeles airport had only 1.45 min time for our next flight they told us we have to pick up our bags again.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
77
445
this shows u no one knows anyhting in THY.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
77
446
I called before even i bought my flight bc of my 8 months old son and didnt want it to run around.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
77
447
The ist to LA flight suppose to be 13 hour 55 min and it took extra 2 hour.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
77
448
On my way to USA in the begin of the trip i had so many issues and called at least 10 times the THY for upgrading my seat since i have baby i want it pay extra and get a good seat.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
77
449
Since i bought my ticket in expedia i called THY at least 15 times and spend 10 hours and no one helped me out.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
77
450
They said its expedia which expedia has nothing to do with the seat assigment.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
77
451
My experience with 8 months old baby was horrible never again.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
77
452
My background is turkish and want it to fly with this airline but nothing is right at all.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
77
453
Definitliy lufthansa, british airways and other companies system is easier to solve problem.
0
0
0
1
1
0
0
0
0
0
Turkish ALs
77
454
With THY if u have issues u r screwed.
0
0
0
1
1
0
0
0
0
0
Turkish ALs
78
455
This had to be the worst flight I have EVER been on!!.
0
0
0
0
0
1
0
0
0
0
Turkish ALs
78
456
despite my aggressive and trolling name i have never been so horrified at customer service before.
0
0
1
0
1
0
0
0
0
0
Turkish ALs
78
457
During the arrival, from Gatwick to Istanbul, we were told we had an hours wait, leading us to believe we’d be able to enjoy the look and feel of the airport.
0
0
0
0
4
0
0
0
0
0
Turkish ALs
78
458
Instead they lead us on a wild goose chase and weren’t even given time to relax.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
78
459
The staff clearly did not want to be there and insisted on taking out their anger on us passengers.
0
1
0
0
0
0
0
0
0
0
Turkish ALs
78
460
Just as we were about to board the plane, the airplane crew had seized some of our hand luggage, claiming that “there wasn’t any space left”.
1
0
1
0
0
0
0
0
0
0
Turkish ALs
78
461
They forcibly took luggage from peoples hand and forced them onto the plane!!
1
0
1
0
0
0
0
0
0
0
Turkish ALs
78
462
While on the plane from Istanbul to Sierra Leone, we were all shocked to see the arrival time as it was quite long.
0
0
0
0
0
1
0
0
0
0
Turkish ALs
78
463
They had stopped the plane in Ouagadougou and then made us wait for another hour.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
78
464
This was never mentioned in our plane ticket, or the announcement on the plane.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
78
465
Passengers were complaining and asking why this wasn’t mentioned, and the flight crew proceeded to threaten us, and claim they would “write us a travel report due to our aggressiveness”.
0
1
1
0
1
0
0
0
0
0
Turkish ALs
78
466
After the passengers flew to Ouagadougou, we weren’t surprised how much space was left on the plane.
0
0
0
0
0
0
0
0
3
0
Turkish ALs
78
467
As we all left the plane, about two members of the flight crew had told us to enjoy our holiday.
0
3
0
0
3
0
0
0
0
0
Turkish ALs
78
468
talk about rude!!
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1
0
0
1
0
0
0
0
0
Turkish ALs
78
469
And top this all off, we all waited in the baggage collection area for about an 1h 30m with no knowledge that our suitcase wasn’t coming.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
78
470
In fact the luggage they loaded during the interval in Istanbul, were actually from Wednesdays passengers.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
78
471
We were never informed of this.
1
0
0
0
1
0
0
0
0
0
Turkish ALs
78
472
I have never felt so appalled at a company’s service.
0
0
1
0
1
0
0
0
0
0
Turkish ALs
78
473
Do better!!!
0
0
0
1
0
0
0
0
0
0
Turkish ALs
79
474
Turkish airlines is not reliable.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
79
475
They sell their ticket cheaper than other airlines but it is all an scam.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
79
476
A week before my trip they cancelled my flight.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
79
477
The same thing happened to my friend, her flight got cancelled two weeks before her trip.
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0
0
0
1
0
0
0
0
0
Turkish ALs
79
478
A year later, I could not still got my money back, so I asked for a voucher.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
79
479
Better than nothing, I guess!
0
0
0
0
3
0
0
0
0
0
Turkish ALs
79
480
Turkish airlines is awful!
0
0
0
1
0
0
0
0
0
0
Turkish ALs
79
481
Even though I have a voucher with them I know I won't travel with them ever again!
0
0
0
1
0
0
0
0
0
0
Turkish ALs
80
482
A 13+ hr flight and was only fed twice.
0
0
1
0
0
0
0
2
0
0
Turkish ALs
80
483
Not even a snack in between but then again, I was flying economy.
0
0
1
0
0
0
0
2
0
0
Turkish ALs
80
484
Make sure you carry food on longer flights or you will starve.
0
0
1
0
0
0
0
1
0
0
Turkish ALs
80
485
The food options are terrible.
0
0
1
0
0
0
0
1
0
0
Turkish ALs
80
486
The saving grace is their entertainment system.
0
0
4
0
0
0
0
0
5
0
Turkish ALs
81
487
My elderly in laws had a flight booked from Toronto Turkey to Iraq (their home country).
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0
0
0
0
0
0
0
0
0
Turkish ALs
81
488
They are not vaccinated but had a negative PCR test within 48 hours.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
81
489
The federal government guidelines said that they would still be able to travel with this to get back to their home country.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
81
490
They were denied by Turkish airlines at the airport due to being unvaccinated.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
81
491
Upon filing a feedback complaint with the airlines, the customer service rep tole me they cannot do anything because of Turkey's policies.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
81
492
The government website for the Istanbul airport however clearly states that unvaccinated individuals can arrive so long as they have a negative PCR test.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
81
493
Yet the airlines will not budge.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
81
494
My in laws are over 60, and have many health comorbidities.
0
0
0
0
0
0
0
0
0
0
Turkish ALs
81
495
Their English is poor and they asked the airline rep at the airport to speak to myself or my husband via phone and they immediately refused.
0
1
0
0
1
0
0
0
0
0
Turkish ALs
81
496
My in laws had no other option and were essentially stranded at the airport.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
81
497
After a long drive to get to Toronto, they were forced to drive back to Windsor at 10pm in the evening.
0
0
0
0
1
0
0
0
0
0
Turkish ALs
81
498
This is unacceptable.
0
0
0
1
0
0
0
0
0
0
Turkish ALs
81
499
Please be very careful when booking with this airline.
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0
0
1
0
0
0
0
0
0
Turkish ALs
81
500
Their customer service reps are very rude and unhelpful and clearly make up their own rules despite federal government policy.
0
1
0
0
1
0
0
0
0
0