Airline
stringclasses 4
values | Review No
int64 1
85
| Sentence No
int64 1
542
| Sentence
stringlengths 3
320
| Label
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values |
|---|---|---|---|---|
Turkish ALs | 81 | 501 | I am appalled at what happened here and will ensure that none of my family and friends ever travel with this airline. | Negative |
Turkish ALs | 81 | 502 | Shame on them for the treatment of elderly people in this way. | Negative |
Turkish ALs | 82 | 503 | What do you call a company that refuses to accommodate a customer that could not travel due to COVID RESTRISCTION. | Negative |
Turkish ALs | 82 | 504 | Literally, 25 calls to their 800 numbers, several online feedbacks , direct visit to a sales office that claims that they are not sales office despite having their info on the official website ? | Negative |
Turkish ALs | 82 | 505 | Also, none of the 20 associates that I talked to have supervisors :) | Negative |
Turkish ALs | 82 | 506 | SHOKING. | Negative |
Turkish ALs | 82 | 507 | NO REFUND or EXTENDED VOUCHER ? | Negative |
Turkish ALs | 82 | 508 | I can't come up with any definition except THIEFS. | Negative |
Turkish ALs | 82 | 509 | The will pocket customer money with no respect. | Negative |
Turkish ALs | 82 | 510 | To put things into perspective, myself and my family would purchases tickets through Turkish Airlines all the time when we would have a chance for the last several years. | Positive |
Turkish ALs | 82 | 511 | They don't care if you are new or old customer unfortunately. | Negative |
Turkish ALs | 83 | 512 | The CS is terrible. | Negative |
Turkish ALs | 83 | 513 | All the flights for pets to the UK are cancelled and we called the CS. | Neutral |
Turkish ALs | 83 | 514 | They told us that they have space and asked us to buy the ticket while we are still on the phone so that they can make an appointment for us. | Positive |
Turkish ALs | 83 | 515 | Once we buy the ticket, they tell us the plane in the end of Dec have "no cat availability" during an almost 1-hour long international phone call. | Negative |
Turkish ALs | 83 | 516 | When we try to get full refund, they said "We’re sorry that you had to change your travel plans. | Negative |
Turkish ALs | 83 | 517 | To avoid similar problems on future flights, we recommend you take careful notice of your ticket rights specified at reservation." | Negative |
Turkish ALs | 83 | 518 | This is so disgraceful. | Negative |
Turkish ALs | 83 | 519 | I didn't change my plan. | Negative |
Turkish ALs | 83 | 520 | It is your staff who has made the mistake, telling us to purchase the ticket. | Negative |
Turkish ALs | 83 | 521 | I highly recommend people who would want to fly with this airline to think twice before buying ticket from this company. | Negative |
Turkish ALs | 83 | 522 | Their CS is terrible and they put the fault on their customers. | Negative |
Turkish ALs | 83 | 523 | Updates I don’t exactly understand what do you mean. | Neutral |
Turkish ALs | 83 | 524 | I am seeking for full cash refund for the very first minute complaining. | Negative |
Turkish ALs | 83 | 525 | Why on earth do I need to have this refunded cheque when your service is like this? | Negative |
Turkish ALs | 83 | 526 | Is this what you call customer service? | Negative |
Turkish ALs | 83 | 527 | Please tell me clearly how much I have spent on the ticket and what I get in return. | Negative |
Turkish ALs | 83 | 528 | When I have wasted so much of my time, I am not afraid to spend even more for your “service”. | Negative |
Turkish ALs | 83 | 529 | I have spent HK$2382 on the ticket and HK$2262 on the luggage and you are telling me you are only returning me HK$1883. | Negative |
Turkish ALs | 83 | 530 | Do you think I am a joke to you? | Negative |
Turkish ALs | 84 | 531 | They scheduled my flights so close together. | Negative |
Turkish ALs | 84 | 532 | One was late landing so after exiting the plane running through the airport and security again, they closed my gate. | Negative |
Turkish ALs | 84 | 533 | I spent another 8 hrs in the airport waiting on the next 11hr flight. | Negative |
Turkish ALs | 84 | 534 | Smh | Negative |
Turkish ALs | 85 | 535 | Beware of the theft! | Negative |
Turkish ALs | 85 | 536 | My mother was flying with Turkish airlines in October and of course, her suitcase didn't arrive ... | Negative |
Turkish ALs | 85 | 537 | After about a week they delivered it, but everything that could cost money was stolen from it! | Negative |
Turkish ALs | 85 | 538 | And it's been a while, but we didn't get any updates and no reimbursement for the cost of the stolen things. | Negative |
Turkish ALs | 85 | 539 | Total disrespect to their customers!!! | Negative |
Turkish ALs | 85 | 540 | Make sure if you have to fly with Turkish to close your suitcase really well with complicated locker because in our case they opened a simple one. | Negative |
Turkish ALs | 85 | 541 | But in general, I'd advise not to trust the company where they steal and fly with other airlines. | Negative |
Turkish ALs | 85 | 542 | Even if the ticket is a bit more expensive, the cost of the stolen things can result in loss of more money! | Negative |