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These actions have been taken into consideration in agenda planning and in the work of the Culture Evolution Programme.

In 2017 we recorded our highest-ever engagement score, moving closer to a coveted two star accreditation.

A n n u a l R ep o rt 2 0 0 9 This Annual Report is printed on Cocoon Offset, which contains 100% de-inked pulp from post-consumer recycled waste.

Aldermore Group Plc, and its principal operating subsidiaries, Aldermore Bank Plc and MotoNovo Finance, take a zero tolerance approach to slavery and human trafficking.

The Code encourages and promotes best practice between organisations and their suppliers.

Overnight we moved the vast majority of our people to a remote working model, and we did it without impacting on our ability to deliver for our customers.

Corporate Governance 44 203557 04/03/2006 09:56 Page 44 45 Nomination and Corporate Governance Committee Members: Mr. Dermot Gleeson, Chairman; Mr. Michael Buckley (until June); Mr. Padraic M. Fallon (from June); Mr. Don Godson; Mr. John B McGuckian; Mr. Eugene Sheehy (from July); and Mr. Michael J Sullivan.

At the end of 2018, we had 1.38m active digital customers, representing a 10% increase year-on-year.

Additionally, we have plans in place to identify and respond to a cyber risk event on a timely basis, ensuring that there is a practical approach to actions and escalation to help minimise any potential impact.

As at 31 December 2013, the Group carried out an evaluation, under the supervision of and with the participation of the Group’s management, including the Chief Executive Officer and the Chief Financial Officer, of the effectiveness of the design and operation of the Group’s disclosure controls and procedures.

John McCarroll For and on behalf of Deloitte Ireland LLP Chartered Accountants and Statutory Audit Firm Deloitte & Touche House, Earlsfort Terrace, Dublin 2 Dublin 5 March 2020 Notes: An audit does not provide assurance on the maintenance and integrity of the website, including controls used to achieve this, and in particular on whether any changes may have occurred to the financial statements since first published.

Our audit procedures relating to these matters were designed in the context of our audit of the financial statements as a whole, and not to express an opinion on individual accounts or disclosures.

We review whether the statement on pages 50 to 53 reflects the Company’s compliance with the seven provisions of the Combined Code specified for our review by the Listing Rules, and we report if it does not.

We planned and performed our audit so as to obtain all the information and explanations which we considered necessary in order to provide us with sufficient evidence to give reasonable assurance that the financial statements are free from material misstatement, whether caused by fraud or other irregularity or error.

The Board has established a Sustainable Business Advisory Committee, comprising Non-Executive Directors and Leadership Team Members, to support the execution of the Group’s sustainable business strategy, which includes the development and safeguarding of the Group’s ‘social license to operate’ such that the Group plays its part in helping its customers prosper as an integral component of the Group’s business and operations.

The Board also endorsed additional governance steps to bolster management’s ability to support at-risk customers and to ensure credit was provided in a timely manner to sustainable customers.

Based upon and as of the date of the Group’s evaluation, the Group Chief Executive and the Group Finance Director concluded that the disclosure controls and procedures are effective in all material respects to ensure that information required to be disclosed in the reports the Group files and submits under the US Exchange Act is recorded, processed, summarised and reported as and when required.

General Liability Coverage for contractor-related businesses, energy development and production risks and environmental liability risks.

We focus on ensuring that employees are inspired, sourcing talented people and developing them to realise their potential.

The Committee has also reviewed the disclosure set out on pages 277 and 328 of this report.

We care and speak up for our customers.

The main features of the policy include: �� clear statements of the commitment to mitigate adverse environmental and social impacts and uphold high standards of business integrity and good corporate governance; �� an exclusion list of businesses and activities in which investment is precluded; �� a referral list of businesses and activities which may be particularly sensitive and may require additional scrutiny; and �� a set of minimum ESG standards that will be implemented during the term of investment.

Our Energy, Climate Action and Infrastructure portfolio performed well against the backdrop of COVID-19 uncertainty.

It is also the means by which we measure the likely impact our decisions may have upon the environment.

It also defines the scope of entities obliged to register above-threshold (in excess of € 15,000) and suspicious transactions and their specific duties with regard to gathering and disclosing information.

Corporate Governance The Directors’ Corporate Governance Statement appears on pages 39 to 42.

Reporting of any forthcoming changes to regulation or law is routinely made to the relevant committees for awareness, impact and action.

We believe that Novare is the only biotechnology company that is dedicated to treating catastrophic disease by using RHAMM-based cellular responses to aid the body’s natural regenerative processes .

Mr Ball joined the Board in October 2011 and has been a member of the Board Risk Committee since November 2011 and a member of the Nomination and Corporate Governance Committee since February 2013.

Greenhouse gas emissions The Group’s greenhouse gas (“GHG”) emissions for 2015 were 721 tonnes of carbon dioxide equivalent (tCO2e) equating to 0.85 tCO2e per employee.

For example, we made driving other cars optional.

Oystercatcher’s Amsterdam terminal is implementing a major programme of facilities upgrades to accelerate compliance with higher standards being applied to the oil products storage sector in the Netherlands.

We have audited Wesbanco, Inc.’s internal control over financial reporting as of December 31, 2020, based on criteria established in Internal Control—Integrated Framework issued by the Committee of Sponsoring Organizations of the Treadway Commission (2013 framework) (the COSO criteria).

However, with the number of changes imminent, the Committee spent a significant amount of time in 2018 developing a longer-term Board succession plan, which had regard for current Directors’ tenure and the required skill set, experience and diversity profile of the Board as a collective now and into the future.

The Group is committed to maintaining sustainable and ethically responsible corporate and social practices in every aspect of its business.

They provide a binding framework that determines the nature and proper handling of contributions and specify that sports, private individuals, religious institutions and political parties are not eligible for support (the only exception is the Political Action Committee of its ISE subsidiary).

In addition to the internal steps detailed on page 34, in 2019, the Board supported the set-up of the Irish Banking Culture Board (IBCB).

However, many corporate clients continue to request physical product and we have been able to accommodate this with a phased easing of restrictions on fulfilment from May 2020 (all the time adhering to Government guidelines and ensuring the safety of colleagues).

A company’s internal control over financial reporting is a process designed to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles.

As a result, AIB supported over 600 local charities in 2020.

He joined Albion Ventures LLP (then Close Ventures Limited) in 2001 since when he has focused on leisure and healthcare investing.

In accordance with provision 31 of the UK Corporate Governance Code, the Directors have assessed the prospects of the Group over a longer period than the 12 months required by the going concern provision.

The Remuneration Committee reserves the right to further modify the operation of the AIP to comply with developments in regulatory requirements and market practice subject to the overall cap.

Lower oil and gas prices have reduced shale gas activity in the region, which somewhat negatively impacted local and regional economic conditions, affecting both commercial and retail customers, resulting in lower deposits and credit deterioration in the loan portfolio.

The guidance on the reporting of Scope 2 GHG emissions under the Greenhouse Gas Protocol was updated in 2015 and we are now required to report two different values to reflect the ‘location-based’ and ‘market-based’ emissions resulting from purchased electricity.

In addition, the Group has insurance policies that cover a number of risk events which fall under the regulatory compliance umbrella.

The Act also imposes new duties on the directors of an institution and sets out matters to which directors must have regard in the performance of their functions.

The role of the Board, the Audit Committee, and the Board Risk Committee (“BRC”) is set out in the section on Corporate Governance.

Under that law the directors are required to prepare fi nancial statements for the Group in accordance with International Financial Reporting Standards (‘IFRS’) as adopted by the European Union and Article 4 of the IAS Regulation and have chosen to prepare the Parent Company Financial Statements in accordance with United Kingdom Generally Accepted Accounting Practice (‘UK GAAP’).

We refreshed our three-year strategy to address, with greater urgency, the trends that COVID-19 is accelerating – digitalisation, sustainability and alternative ways of working.

Regulatory Compliance also actively participated in both internal working groups, providing challenge to business segments on customer solutions, and external engagements such as Banking and Payments Federation Ireland (BPFI) working groups in relation to the COVID-19 pandemic.

The Water Brands Group owns and manages the Harrogate Spring Water and Thirsty Planet brands, supplying more than 65 million bottles a year to customers.

Those responsibilities are discharged through its meetings and receipt of reports from Management, the Auditors, the Group Internal Auditor, the Chief Risk Officer, and the Group General Manager, Regulatory Compliance.

Our status as a global financial institution and the nature of our client base may enhance the risk that we are targeted by such cyber-threats.

Our audit work has been undertaken so that we might state to the Company’s members those matters we are required to state to them in an auditor’s report and for no other purpose.

The Board recognises the need to take account of appropriate input from AIB’s control functions in its decision making, and to ensure that remuneration policies and practices are consistent with and promote effective risk management, and that they do not encourage excessive risk taking but support the maintenance of a sound capital base and the required liquidity levels.

We had two key objectives after the discovery of the fraud at Allfirst.

Through the Covid-19 pandemic, we have supported our customers by participating in the CBILS scheme and were one of the first to market with this product.

Finance & regulation Our lending teams in the UK and Ireland provide finance to support the transition to a low-carbon economy and to respond to the most pressing of social issues, such as the current housing crisis in Ireland.

Kieran Crowley BA, FCA - Corporate Social Responsibility Committee Chairman Consultant.

The site has been designed to provide an open and landscaped space with water features, integrated pedestrian and cycle routes surrounding each building.

At the onset of the pandemic in March, while our immediate and primary focus was on supporting our customers and our people, we also began work on refreshing our strategic plan.

The Group undertakes a regular program of stress testing across all of the material risks to meet internal and regulatory requirements.

We planned and performed our audit so as to obtain all the information and explanations which we considered necessary in order to provide us with sufficient evidence to give reasonable assurance that the Financial Statements are free from material misstatement, whether caused by fraud or other irregularity or error.

Regulatory Compliance report to the Chief Risk Officer and independently to the Board, through the Board Risk Committee, on the effectiveness of the processes established to ensure compliance with laws and regulations within its scope.

We are proud to be Wales’ only FTSE 100 headquartered company and employ over 7,000 people in South Wales.

This target was exceeded in January 2018 and the Policy now aims to seek a minimum of 30% female representation on the Board by the end of 2020.

Failure to comply with legal or regulatory requirements and/or changes.

Construction is subcontracted to Ebara, a Japanese environmental technology developer and provider, using proven technology.

We have started a journey to reduce the small number of residual customer-facing paper processes and during the year implemented online payslips and paperless direct debits.

We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard as applied to listed public interest entities, and we have fulfilled our other ethical responsibilities in accordance with these requirements.

It was a highlight because everyone at Admiral (in particular, the finance and communications departments) pitched in and worked together to ensure that the process of going public was a smooth one.

The Group has a Disciplinary Policy which clearly lays out the consequences of inappropriate behaviours.

The Committee received an update on the application of that policy, including the number of former employees of the external auditor currently employed in senior management positions in the Group, and assisted the Committee in assessing the Auditor’s independence and objectivity in respect of the audit.

It also includes the risk that the business, financial condition and prospects of the Group are materially adversely affected as a result of inadvertent or intentional behaviours or actions taken or not taken by employees that are contrary to the overall strategy, culture and values of the Group.

Protecting customers As part of protecting our customers’ data, we invest heavily in tools and services to counteract the increasing threat of cybercrime.

After strong increases in previous years, the renewable energy sector saw modest increases overall.

Due to vacancies, our distribution assets registered material landlord energy consumption for the first time.

The role of the Sustainable Business Advisory Committee (“SBAC”) is set out on page 20 Sustainability, governance and risk.

Thames Water Kemble Water Structure Limited £835 million Term Loan Facility Thames Water is the UK's largest water and wastewater services company, supplying 2,600 million litres of tap water to 8.5 million customers across London and the Thames Valley and treating 2,800 million litres of sewerage for an area covering 13.6 million customers.

This means we will reduce our own emissions while also actively removing greenhouse gases from the atmosphere.

A. A successful company is led by an effective and entrepreneurial board, whose role is to promote the long term sustainable success of the company, generating value for shareholders and contributing to wider society.

The survey includes measures on our cultural ambitions of Accountability, Collaboration, Trust, Diversity and Inclusion and Safe to Speak.

Our CSR steering committee coordinates our charitable activities and the actions we take to reduce our impact on the environment.

We believe that a business cannot deliver sustainable long-term returns without considering its wider impact on society.

Diversity and inclusion are high on our agenda, and in 2017 we made good progress, leading to AIB becoming the first Irish company to be awarded the Investors in Diversity Ireland Standard.

The Group’s UK regulated entities are responsible to the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA) for ensuring compliance with the Group’s UK regulatory obligations and that dealings with the FCA and PRA are handled in a constructive, co-operative and transparent manner.

The Group has adopted a code of business ethics that applies to all employees.

AIB, in common with other banks and financial institutions, has implemented the Combined Code: Principles of Good Governance and Code of Best Practice.

Louis has worked for a number of financial services firms over the past 20 years, holding various senior risk, compliance and conduct roles across the insurance, wealth management and banking sector.

Financial inclusion is about providing banking services to the broadest possible range of customers.

Our audit work has been undertaken so that we might state to the company’s members those matters we are required to state to them in an auditor’s report and for no other purpose.

AIB has a Code of Business Ethics for all staff, which is based on the AIB corporate values of honesty, integrity and fairness.

As regards investing to support economic progress and social issues, we funded multiple projects which will deliver new housing units as well as sponsoring community investment through our AIB Together Programme.

AIB received a global award for ‘Excellence in Implementation’ of the SHIELD system in October 2017.

This report should be read in conjunction with the ‘Governance in Action’ section at the start of this Annual Financial Report and the Board Committee Reports which follow.

AIB is certified to ISO 14001 for environmental management.

The assessment also gave special praise to the overall AIB Group Corporate Social Responsibility policies.

Movers, Shakers and Legacy Makers At Admiral, we pride ourselves on celebrating the differences among our people.

The system of internal controls is designed to ensure that there is thorough and regular evaluation of the nature and extent of risks and that the Group is able to react accordingly, rather than to eliminate risk.