Datasets:

Jaygeo067

/

TrJsonL

like 0

<s> [INST] Hi there, I'm having some trouble with my DastyarRanandeh Pro. The autonomous driving feature seems to be acting up. [/INST] Good afternoon! Thank you for calling TondRavan support. My name is Mina. I'm sorry to hear you're experiencing issues with your DastyarRanandeh Pro. Could you tell me a bit more about what's happening? [INST] Well, I activated the autonomous driving on the highway like I normally do, but the car kept veering towards the lane marker. I had to quickly take control back, it was a bit scary! It hasn't done that before. [/INST] Oh my, I understand that must have been unsettling. Thank you for letting me know. To clarify, were there any warning messages displayed on your dashboard before or while this was happening? [INST] Hmm, now that you mention it, I think there was a brief message about 'Lane Assist temporarily unavailable', but it disappeared quickly. [/INST] Okay, that's helpful information. Could you please provide me with the email address or phone number associated with your TondRavan account so I can look into this further? [INST] Sure, it's [customer provides email address]. [/INST] Thank you. One moment please… Alright, I've found your account. Just to confirm, have you had any recent work done on your car, like a windshield replacement or anything that might obstruct the camera view? [INST] Not at all, everything is as it was when it was installed. [/INST] Okay. And to be sure, your car's software is up-to-date, correct? [INST] I believe so, yes. I usually get notified for updates. [/INST] Perfect. To be on the safe side, could you please remain parked for a few minutes while I run a quick remote diagnostic on your DastyarRanandeh Pro system? This will help me pinpoint the issue. [INST] Sure, I can do that. I'm actually at a rest stop right now. [/INST] Thank you for your patience. It seems there might be a minor calibration issue with the lane detection sensor. This can sometimes happen due to various factors like road conditions or even a simple software glitch. Fortunately, it's a quick fix. [INST] Oh, good! So what needs to be done? [/INST] I can remotely recalibrate the sensor for you right now. It will only take a few minutes. Afterward, I recommend taking your car for a short test drive on a clear road to ensure everything is working perfectly. I'll stay on the line in case you experience any further issues. [INST] Wow, that would be fantastic. Thank you so much! [/INST] You're very welcome! We want to make sure you have a safe and enjoyable driving experience with your DastyarRanandeh Pro. Now, let me just initiate this recalibration for you... Okay, the recalibration is complete. Please go ahead and take that test drive when you're ready, and let me know how it goes. [INST] Mina, it's working perfectly now! Thank you so much for your quick help and for explaining everything so clearly. [/INST] You're very welcome! I'm happy to hear everything is back in order. Please don't hesitate to contact us if you have any questions or concerns in the future. Have a wonderful rest of your day and drive safely! </s>

<s> [INST] Hello, I'm having trouble with my AmnKhodro Elite system. I can't seem to connect to the live video feed on my phone. [/INST] Good evening, and thank you for calling TondRavan support. My name is Reza. I understand you're having trouble accessing your AmnKhodro Elite's live feed. I'd be happy to help you troubleshoot this. Can you tell me, are you experiencing this issue with both Wi-Fi and mobile data connections? [INST] You know, I haven't tried Wi-Fi. I'm currently using my mobile data. Let me try connecting to Wi-Fi quickly. [/INST] [INST] Okay, I've connected to my home Wi-Fi, but it's still not working. The app just keeps loading. [/INST] I see. Could you please provide me with the email address associated with your TondRavan account so I can check for any known connectivity issues in your area? [INST] Sure, it's [customer provides email address]. [/INST] Thank you. One moment please... Alright, I've accessed your account. There don't seem to be any widespread outages reported in your area. Have you checked if your AmnKhodro Elite device is showing any error lights or unusual indicators? [INST] No, everything seems normal on the device itself. [/INST] Okay. And just to confirm, you're using the latest version of the TondRavan app on your phone, correct? [INST] Oh, you know what, I don't think I've updated it in a while. Let me check. [/INST] [INST] You were right! There was an update available. I've just installed it. Let me try connecting again. [/INST] [INST] It's working! The live feed is back. I guess I should have checked for updates first. Thank you so much for your help! [/INST] You're very welcome! It's easy to overlook app updates sometimes. But I'm glad everything is working correctly now. If you have any more questions or concerns, please don't hesitate to call us back. Have a great evening! </s>

<s> [INST] Hello, I think there might be something wrong with my SarmayehGiah Plus. The fuel efficiency reports seem way off. [/INST] Good morning, thank you for calling TondRavan support. My name is Sara. I'm sorry to hear that you're having issues with your SarmayehGiah Plus. To better understand the situation, could you tell me how long have you been using the device and when did you first notice this discrepancy? [INST] I've had the SarmayehGiah Plus installed for about six months now, and it's always been pretty accurate. But for the past few weeks, the fuel efficiency numbers have been significantly higher than what I'm actually getting at the pump. [/INST] I understand. Could you please tell me what type of vehicle you drive? This will help me determine if there are any known compatibility issues. [INST] I drive a 2018 [customer provides car make and model]. [/INST] Thank you. And have you made any recent modifications to your vehicle, such as installing new tires or changing your driving style? [INST] No, no modifications at all. And my driving habits haven't changed either. [/INST] Okay. To help me investigate this further, could you please provide me with your registered email address or phone number associated with your TondRavan account? [INST] Sure, it's [customer provides email address]. [/INST] Thank you. One moment please… Okay, I've found your account. To ensure accurate data, the SarmayehGiah Plus needs to be calibrated periodically. Have you performed a calibration recently? [INST] Calibration? No, I didn't know I had to do that. Is it something I can do myself? [/INST] Yes, it's a straightforward process. I can guide you through the steps over the phone. It will only take a few minutes. Great! Now that the calibration is complete, I recommend driving your car for a few days as you normally would. Then, compare the fuel efficiency reports from the SarmayehGiah Plus to your actual fuel consumption. If you're still seeing discrepancies, please don't hesitate to call us back. [INST] Okay, I'll do that. Thank you so much for your help, Sara! [/INST] You're very welcome! We're always here to assist you. Have a wonderful day! </s>

<s> [INST] Hi, I'd like to upgrade my TondRavanConnect subscription. [/INST] Good morning! Thank you for calling TondRavan support. My name is Amir. I'd be happy to assist you with upgrading your TondRavanConnect subscription. Which TondRavanConnect plan are you currently on, and which plan would you like to upgrade to? [INST] I'm currently on the Basic plan, and I'd like to upgrade to the Premium plan. [/INST] Excellent choice! The Premium plan offers a range of enhanced features, including extended warranties, priority customer support, and access to exclusive software updates. Could you please provide me with the email address or phone number associated with your TondRavan account so I can locate your subscription details? [INST] Sure, it's [customer provides email address]. [/INST] Thank you. One moment please… Okay, I've found your account. Just to confirm, you'd like to upgrade from TondRavanConnect Basic to TondRavanConnect Premium, correct? [INST] That's right. [/INST] Perfect. The upgrade will take effect immediately, and you'll have access to all the Premium features right away. You'll also receive a confirmation email with the updated subscription details shortly. Do you have any other questions or requests? [INST] No, that's all. Thank you for your help! [/INST] You're very welcome! We're confident you'll enjoy the enhanced benefits of the TondRavanConnect Premium plan. If you have any questions or require further assistance, please don't hesitate to contact us. Have a great day! [INST] Hello, I'm having trouble with my AmnKhodro Elite system. The live video feed isn't working. [/INST] Good evening and welcome to TondRavan support. I'm Alex. I'm sorry to hear about the issue with your AmnKhodro Elite. Could you tell me when you first noticed the problem? [INST] It started yesterday. I tried to check the live feed on my phone, but it just shows a blank screen. [/INST] I see. Have you tried accessing the feed through our website as well as the mobile app? [INST] Yes, I've tried both. Same result. [/INST] Alright, let's troubleshoot this together. First, could you confirm your vehicle is currently parked and powered on? [INST] Oh, actually, it's in my garage and turned off. Does that matter? [/INST] Ah, that explains it. The AmnKhodro Elite system needs the vehicle to be powered on to transmit the live feed. This is a power-saving feature. Could you please start your car and try accessing the feed again? [INST] Oh, I didn't realize that. Give me a moment... Wow, it's working now! I feel a bit silly. [/INST] No need to feel silly at all! I'm glad we could resolve this quickly. Is there anything else I can help you with today? [INST] No, that's all. Thank you so much for your help, Alex. [/INST] You're very welcome! Enjoy the rest of your evening and drive safely! </s>

<s> [INST] Hello, I'm having trouble with my DashKharid Plus. It's not connecting to my phone anymore. [/INST] Good morning! Thank you for calling TondRavan support. My name is Darius. I understand you're having connectivity issues with your DashKharid Plus. To clarify, was it previously connected and has stopped, or is this the first time you're trying to connect? [INST] It was working fine until yesterday. I went to check the footage, and it wouldn't connect. [/INST] Okay. Have you tried turning your DashKharid Plus off and on again? Sometimes a simple restart can resolve connectivity issues. [INST] Yes, I've tried that, but it's still not connecting. [/INST] Alright. And just to confirm, you're trying to connect to it through the TondRavan app on your phone, correct? [INST] Yes, that's right. [/INST] Okay. Could you please open the app and go to the Wi-Fi settings? Check if the DashKharid Plus is listed as a connected device. [INST] Hold on... No, it's not listed. [/INST] Alright. It seems like the DashKharid Plus might have lost its Wi-Fi connection. Can you make sure your phone's Wi-Fi is turned on and that you're within range of the device? [INST] Yes, my Wi-Fi is on, and I'm right next to my car. [/INST] Okay. In that case, let's try re-establishing the connection. On the side of your DashKharid Plus, there's a small reset button. Could you please press and hold it for about 10 seconds? [INST] Okay, done. [/INST] Now, go back to the Wi-Fi settings on the TondRavan app and see if the DashKharid Plus appears. You may need to enter your Wi-Fi password again. [INST] Okay, it's showing up now... and connected! Thank you so much! I don't know what I would have done without you. [/INST] You're very welcome! I'm glad we could get it sorted out for you. If you have any other questions or concerns, feel free to call us back anytime. Have a great day! </s>

<s> [INST] Hello, my PeyvandKhodro Basic keeps telling me there's something wrong with my engine, but I just had it serviced! [/INST] Good afternoon, thank you for calling TondRavan support. My name is Leila. I understand you're receiving an engine alert from your PeyvandKhodro Basic, even after a recent service. That can be concerning, so let's look into it. Could you tell me, what kind of alert are you seeing specifically? [INST] It's a little orange light, and the app says 'Check Engine' with an exclamation mark. [/INST] Okay, I understand. And when did you start receiving this alert? [INST] It came on a couple of days ago, just after I picked my car up from the mechanic. They said everything was fine! [/INST] Alright. Sometimes after a service, the mechanic might forget to reset the maintenance light, or there might be a minor sensor reading that needs to be cleared. To help me investigate further, could you please provide me with the email address associated with your TondRavan account? [INST] Sure, it's [customer provides email address]. [/INST] Thank you. One moment please… Alright, I've accessed your account. To be on the safe side, I'd like to run a quick remote diagnostic on your PeyvandKhodro Basic. This will help me determine if there are any actual issues or if it's just a false alarm. [INST] Okay, go ahead. [/INST] Thank you for your patience. The diagnostic indicates that everything seems to be in order. It's likely that the mechanic simply forgot to reset the maintenance light after the service. I can clear the alert for you remotely. [INST] Oh, thank goodness! That would be great. [/INST] You're welcome! The alert should be gone now. If it comes back on, or if you experience any other issues, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hello, I have a question about TondRavanCare. What exactly does it cover? [/INST] Good morning! Thank you for calling TondRavan support. My name is Reza. I'd be happy to explain the benefits of TondRavanCare. It's a comprehensive service package designed to give you peace of mind and keep your TondRavan devices running smoothly. [INST] Okay, that sounds good. But what does 'comprehensive' actually mean? [/INST] Of course! TondRavanCare includes professional installation of all your TondRavan devices, regular system diagnostics to catch any potential issues early on, software updates to ensure you have the latest features and security enhancements, and 24/7 customer support for any questions or concerns you might have. [INST] So, if something goes wrong with my device, I can just call you anytime? [/INST] That's right! With TondRavanCare, you have access to priority customer support, 24 hours a day, 7 days a week. We're always here to help. [INST] And what about software updates? Are those free with TondRavanCare? [/INST] Yes, absolutely! Software updates are crucial for optimal performance and security. With TondRavanCare, you'll receive all software updates free of charge, ensuring your devices are always up-to-date. [INST] That's really good to know. Thank you for explaining everything so clearly. [/INST] You're very welcome! If you have any more questions or if you'd like to add TondRavanCare to your existing TondRavan products, please don't hesitate to ask. Have a great day! </s>

<s> [INST] Hi, I'm having issues with my DastyarRanandeh Advanced. The traffic updates are really slow, like they're behind by 10 minutes or more. [/INST] Good afternoon! Thank you for calling TondRavan support. My name is Mina. I'm sorry to hear you're experiencing delays with your DastyarRanandeh Advanced's traffic updates. That can be frustrating, so let's see what we can do. Can you tell me, is this happening in a specific location or everywhere? [INST] It seems to be everywhere. I rely on those updates for my commute, and it's making me late. [/INST] I understand. To help me troubleshoot this, could you please confirm if your phone, which is connected to the DastyarRanandeh Advanced, has a strong and stable internet connection? [INST] Yes, I have full bars and it's very fast. [/INST] Okay. And you're sure the DastyarRanandeh Advanced itself is connected to your phone, correct? [INST] Yes, it's connected. I can play music through it and everything. [/INST] Alright. To rule out any app-related glitches, could you please try uninstalling and reinstalling the TondRavan app on your phone? Make sure to back up any important data first. [INST] Okay, I can try that. It'll take a few minutes. [/INST] [INST] Okay, I reinstalled the app, but the traffic updates are still delayed. [/INST] I see. In that case, it's possible there might be a temporary issue with our traffic data provider in your area. I apologize for the inconvenience. Could you please provide me with your approximate location so I can investigate further? [INST] I'm in [customer provides city and state]. [/INST] Thank you. Please give me a moment while I look into this... Okay, it appears there's a known issue with our traffic data provider in your region. They're working on resolving it as quickly as possible. In the meantime, you can try using an alternative navigation app for the most up-to-date traffic information. [INST] Okay, I'll do that. Thank you for letting me know. [/INST] You're very welcome! We apologize again for the inconvenience. We'll be sure to notify you as soon as the issue is resolved. Have a safe drive! </s>

<s> [INST] Help! I think I accidentally activated the remote immobilization on my AmnKhodro Advanced, and now I'm stuck! [/INST] Good evening! Thank you for calling TondRavan support. My name is Darius. I understand you're experiencing an issue with your AmnKhodro Advanced's remote immobilization feature. Don't worry, we'll get you back on the road as soon as possible. First, can you confirm that you're in a safe location? [INST] Yes, I'm parked on the side of a quiet street. [/INST] Okay, that's good. Can you please tell me what happened exactly? How do you think you accidentally activated the immobilization? [INST] I was showing my friend the AmnKhodro app on my phone, and I think I must have bumped the immobilization button by mistake! [/INST] Alright, that's easy to do. Don't worry, it happens. To deactivate the immobilization, you'll need to open the AmnKhodro app on your phone and log in to your account. [INST] Okay, I'm logged in. [/INST] Now, go to the main menu and select 'Vehicle Controls'. You should see an option for 'Remote Immobilization' with a red 'Activated' status. [INST] Yes, I see it. [/INST] Tap on that, and it will prompt you to enter your 4-digit security PIN. [INST] Okay, done. [/INST] Great! The immobilization should now be deactivated. You can try starting your car. [INST] It worked! Oh my gosh, thank you so much! I was starting to panic. [/INST] You're very welcome! We're glad we could get you back on the road quickly. Just a friendly reminder to be careful when handling your phone around the AmnKhodro app, especially when the immobilization feature is accessible. If you have any other questions or concerns, don't hesitate to call us back. Drive safely! </s>

<s> [INST] Hello, I received a TondRavanGuard alert that my car was disturbed, but when I checked, everything seemed fine. [/INST] Good morning! Thank you for contacting TondRavan support. My name is Sara. I understand you received a false alarm from your TondRavanGuard system. While we strive for accuracy, sometimes environmental factors or minor disturbances can trigger a false alarm. Could you tell me, what type of alert did you receive specifically? [INST] It said 'Potential Impact Detected' on my phone. [/INST] Okay. And approximately when did you receive this alert? [INST] About an hour ago. I rushed out to my car, but there was no damage or anything. [/INST] Thank you for confirming that. To help me understand what might have caused the alert, could you tell me where your car was parked at the time? [INST] It was parked on the street, near a construction site. [/INST] I see. It's possible that vibrations from the construction work might have triggered the impact sensor in your TondRavanGuard device. To be on the safe side, I can review the event logs from your device to see if there's any further information. [INST] Okay, that would be great. [/INST] Thank you for your patience. After reviewing the logs, it appears there was a brief spike in sensor activity around the time of the alert, which supports the theory of construction-related vibrations. There's no indication of an actual impact. [INST] That's a relief! So I don't need to worry? [/INST] That's correct. It seems like it was a false alarm. However, we always recommend erring on the side of caution. If you notice any unusual activity around your vehicle or receive further alerts, please don't hesitate to contact us. [INST] Okay, I will. Thank you so much for your help! [/INST] You're very welcome! We're always here to assist you. Have a great day! </s>

<s> [INST] Hi there. I recently got the DastyarRanandeh Pro, and I love the features, but the lane keeping is driving me crazy! It keeps tugging the steering wheel even when I'm perfectly centered in the lane. [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Reza. I understand you're finding the lane-keeping assist on your DastyarRanandeh Pro to be a bit too sensitive. I'd be happy to help you adjust the settings to make it more comfortable for you. First, just to confirm, are you referring to the lane departure warning, or the actual steering assistance? [INST] The steering assistance. It feels like I'm fighting with the car! [/INST] I understand. The sensitivity of the lane-keeping assist can be adjusted to your liking. Have you tried adjusting the settings within the DastyarRanandeh Pro menu on your dashboard? [INST] I had a quick look, but I wasn't sure what to change. [/INST] No problem at all. While you're in your car, could you please go into the DastyarRanandeh Pro menu and navigate to 'Driving Assistance', and then select 'Lane Keeping'? [INST] Okay, I'm there. [/INST] Great! You should see a setting for 'Intervention Level' or something similar. It might be set to 'High' or 'Early'. Try changing it to 'Medium' or 'Late' and see if that feels better. [INST] Okay, I changed it to 'Medium'. I'll give it a try on my way home. [/INST] Excellent! Let me know how that works for you. The 'Medium' setting should provide a gentler correction while still keeping you safely within your lane. If it's still too sensitive, you can try 'Late' or even turn off the steering assistance altogether while keeping the lane departure warnings active. The choice is yours. [INST] Okay, I appreciate that. I'll experiment with it. Thank you so much! [/INST] You're very welcome! We want you to have the best possible driving experience with your DastyarRanandeh Pro. Don't hesitate to call us back if you have any further questions. Enjoy your drive! </s>

<s> [INST] Hello, I'm interested in learning more about the fleet management capabilities of the SarmayehGiah Pro. We're a small delivery company, and we're looking for ways to improve efficiency and track fuel costs. [/INST] Good morning! Thank you for calling TondRavan support. My name is Leila. I'd be glad to tell you more about the SarmayehGiah Pro's fleet management features. It's a powerful tool designed specifically for businesses like yours. To get started, could you tell me a little bit about the size of your fleet and what your primary goals are? [INST] We have 10 vans that are on the road every day, and fuel is one of our biggest expenses. We're hoping to get a better handle on fuel consumption and see if there are ways to reduce our costs. [/INST] I understand. The SarmayehGiah Pro is perfect for that! It not only provides real-time fuel consumption data for each vehicle, but it also offers in-depth analytics on driving behavior, route efficiency, and even idling time. You can access all this information through our user-friendly fleet management portal. [INST] So we can see which drivers are idling too much or taking inefficient routes? [/INST] Exactly! You can track driver performance, identify areas for improvement, and even set up customized alerts for things like speeding or harsh braking. This can help improve driver safety and reduce wear and tear on your vehicles. [INST] That sounds very impressive. Can the system also generate reports that we can use for accounting purposes? [/INST] Absolutely! The fleet management portal allows you to generate detailed reports on fuel consumption, mileage, driver behavior, and more. You can customize the reports based on your specific needs and export them in various formats. [INST] This is exactly what we've been looking for. Thank you so much for the information. [/INST] You're very welcome! I'm confident that the SarmayehGiah Pro can help you optimize your fleet operations and reduce your fuel costs significantly. If you'd like to schedule a demo or have any further questions, please don't hesitate to contact us. We're here to help! </s>

<s> [INST] Hello, my DashKharid 1.0 keeps saying 'SD Card Error'. I tried a new card, but I'm still getting the message. [/INST] Good evening, thank you for calling TondRavan support. My name is Amir. I'm sorry to hear you're experiencing issues with your DashKharid 1.0's SD card. I'd be happy to help you troubleshoot this. First, to clarify, did this message start appearing suddenly, or has it been happening for a while? [INST] It just started today. I went to check the footage, and that's when I saw the error. [/INST] Okay. And you mentioned you've already tried a different SD card, correct? [INST] Yes, I put a brand new one in, but it still says the same thing. [/INST] Alright. Just to confirm, the new SD card you're using is compatible with the DashKharid 1.0? It needs to be a microSD card, Class 10 or higher, with a capacity of up to 32GB. [INST] Yes, it's the right kind of card. I checked all that. [/INST] Okay. In that case, there might be an issue with the SD card slot itself on the DashKharid 1.0. To rule out a simple connection problem, could you please gently remove the SD card and reinsert it, making sure it's properly seated in the slot? [INST] Okay, I did that, but it's still showing the error. [/INST] I see. It's possible there might be a hardware issue with the SD card slot. To investigate this further, I'd recommend bringing your DashKharid 1.0 to one of our authorized service centers for a closer inspection. I can help you locate the nearest one to you if you'd like. [INST] Okay, yes, please. That would be helpful. [/INST] Certainly! Could you please provide me with your city and state, and I'll find the closest service center to your location. </s>

<s> [INST] Hola, necesito ayuda con mi AmnKhodro Elite, pero no hablo inglés muy bien. [/INST] Buenos días! No se preocupe, tenemos representantes que hablan español. Un momento, por favor. </s>

<s> [INST] Hello, I think there's something wrong with my PeyvandKhodro Advanced. It seems to be draining my car battery. [/INST] Good morning! Thank you for calling TondRavan support. My name is Darius. I understand you're concerned about your PeyvandKhodro Advanced potentially draining your car battery. To help me understand the situation better, could you tell me when you first noticed this issue and how often it happens? [INST] It started a couple of weeks ago. At first, it was just slow starts in the morning, but now my car wouldn't even start at all yesterday. [/INST] I see. And you've had the PeyvandKhodro Advanced installed for a while now without any previous battery issues, correct? [INST] Yes, it's been working fine for months. [/INST] Okay. While the PeyvandKhodro Advanced is designed for low power consumption, there could be a few factors contributing to this. Have you made any recent changes to your vehicle's electrical system, like installing new accessories or aftermarket components? [INST] No, nothing like that. It's all original. [/INST] Alright. To help me diagnose this further, could you please provide me with the email address associated with your TondRavan account? I'd like to check for any firmware updates for your PeyvandKhodro Advanced and run some remote diagnostics. [INST] Sure, it's [customer provides email address]. [/INST] Thank you. I've checked your device, and there's a firmware update available that optimizes power management. I can push that to your PeyvandKhodro Advanced right now. In the meantime, if possible, you can try disconnecting the device temporarily until the update is complete. This will help prevent further battery drain. [INST] Okay, I'll try that. How long will the update take? [/INST] It should take about 15-20 minutes. Once it's done, you can reconnect the device. If you still experience battery issues after the update, please don't hesitate to call us back, and we'll investigate further. [INST] Great, thank you so much for your help! [/INST] You're very welcome! We're always here to assist you. Have a great day! </s>

<s> [INST] Hi, I lost my phone, and I need to find my car! I have the AmnKhodro Lite, but I can't remember how to track it without my phone. [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Mina. I understand you're in a stressful situation, and I'll do my best to assist you. You can access your AmnKhodro Lite's GPS tracking even without your phone. Do you have access to a computer or another device with internet access? [INST] Yes, I'm on my laptop right now. [/INST] Perfect. Please open a web browser and go to the TondRavan website. On the top right corner, you'll see a 'Log In' button. Go ahead and log in using the same email address and password you used for the AmnKhodro app on your phone. [INST] Okay, I'm logged in. [/INST] Great! You should now see your TondRavan dashboard. Click on the 'My Devices' tab, and then select your AmnKhodro Lite from the list of devices. [INST] Okay, got it. [/INST] You'll now see a map showing the last known location of your vehicle. The AmnKhodro Lite updates its location periodically, so it might not be real-time, but it should give you a good idea of where your car is. [INST] Amazing! I see it on the map. Thank you so much! You've been a lifesaver! [/INST] You're very welcome! I'm glad we could help reunite you with your car. As a security precaution, I recommend changing your TondRavan account password once you recover your phone, just in case. If you have any other questions or concerns, please don't hesitate to call us back. [INST] I will, thank you again! [/INST] You're very welcome! Have a great day! </s>

<s> [INST] Hello, I have a question about the DashKharid Plus cloud storage. How long are videos kept before they're deleted? [/INST] Good morning! Thank you for calling TondRavan support. My name is Reza. I'd be happy to answer your question about DashKharid Plus cloud storage. The storage duration depends on the subscription plan you've chosen. [INST] Okay, how do I know what plan I have? [/INST] Could you please provide me with the email address associated with your TondRavan account, and I can quickly check your subscription details? [INST] Sure, it's [customer provides email address]. [/INST] Thank you. I've found your account. You're currently on the DashKharid Plus Basic Cloud plan. With this plan, your recorded videos are stored securely in the cloud for 7 days. After 7 days, they are automatically deleted to make space for new recordings. [INST] Okay, and are there other plans with longer storage? [/INST] Yes, absolutely! We offer a Premium Cloud plan that provides 30 days of storage, and a Professional Cloud plan with 60 days of storage. You can upgrade your plan at any time through the TondRavan app or our website. [INST] That's good to know. I might look into upgrading. Thank you for the information. [/INST] You're very welcome! If you have any other questions or need assistance with upgrading your plan, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hi there, I'm trying to decide between the DastyarRanandeh Advanced and the DastyarRanandeh Pro. Can you tell me more about the main differences between the two? [/INST] Good afternoon! Thank you for calling TondRavan support. My name is Sara. I'd be happy to help you compare the DastyarRanandeh Advanced and Pro models. They both offer advanced driver-assistance features, but the Pro model takes it a step further with some key additions. [INST] Okay, like what? [/INST] Well, the DastyarRanandeh Pro includes autonomous driving capabilities, which the Advanced model does not. This means that, under certain conditions and with driver supervision, the Pro model can handle steering, acceleration, and braking for you on highways and in traffic jams. [INST] Wow, that's impressive. What else? [/INST] The Pro model also features AI-powered road safety alerts that go beyond the standard lane departure and collision warnings. It can detect pedestrians, cyclists, and even animals in your path, providing you with audio and visual alerts to help prevent accidents. [INST] Okay, and what about adaptive cruise control? Do they both have that? [/INST] The DastyarRanandeh Advanced has standard cruise control, but the Pro model features adaptive cruise control, which automatically adjusts your speed to maintain a safe following distance from the vehicle ahead of you. This makes highway driving more relaxing and can even help improve fuel efficiency. [INST] This is really helpful, thank you. I think the Pro model might be the better option for me. [/INST] You're very welcome! Both models are excellent choices, but the Pro model definitely offers the most advanced features and capabilities. If you have any further questions or would like to place an order, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hi, I have TondRavanCare on my current car, but I'm getting a new one soon. Can I transfer the coverage to my new vehicle? [/INST] Good morning! Thank you for calling TondRavan support. My name is Amir. Yes, you can absolutely transfer your TondRavanCare coverage to your new vehicle! We want to make sure you're covered, no matter what you drive. [INST] That's great news! What do I need to do? [/INST] To initiate the transfer process, we'll need a few details from you. Could you please provide me with the email address associated with your TondRavan account, the make and model of your current vehicle, and the make and model of your new vehicle? [INST] Sure, it's [provides email address], my current car is a [current car make and model], and my new car is a [new car make and model]. [/INST] Thank you for that information. One moment while I access your account... Okay, I've found your TondRavanCare plan. To proceed with the transfer, there's a one-time transfer fee of [fee amount]. Would you like to go ahead and process the transfer now? [INST] Yes, that's fine. Please go ahead. [/INST] Excellent! I've processed the transfer for you. You'll receive a confirmation email shortly with all the details. Once you take possession of your new vehicle, you can schedule an installation appointment with one of our certified technicians to transfer your TondRavan devices. [INST] Perfect! Thank you so much for making this so easy. [/INST] You're very welcome! We're happy to help. Enjoy your new car, and drive safely! </s>

<s> [INST] Hello, I'm trying to set up the facial recognition on my AmnKhodro Elite, but it's not working. [/INST] Good evening! Thank you for calling TondRavan support. My name is Leila. I understand you're having trouble setting up the facial recognition feature on your AmnKhodro Elite. I'd be happy to walk you through the process. First, could you tell me what step you're on and what's happening exactly? [INST] I'm in the app, and it's telling me to position my face in the frame, but then it just says 'Face not recognized' even though I'm looking right at the camera. [/INST] Okay, I see. A few things can affect facial recognition accuracy. First, make sure you're in a well-lit area and that there isn't too much glare on your phone's screen. The camera needs to get a clear image of your face. [INST] Okay, I'll try moving to a brighter spot. [/INST] [INST] Okay, I'm in a better spot now, but it's still not recognizing my face. [/INST] Alright. Next, make sure your face is centered within the frame on the app's screen and that you're holding your phone steady. Any movement can blur the image. [INST] Okay, I'll try that... Nope, still no luck. [/INST] Alright. Sometimes, wearing glasses or hats can interfere with facial recognition. If you're wearing either, try removing them and try again. [INST] Oh, I am wearing glasses! Let me take them off... It worked! It recognized my face! [/INST] Excellent! I'm glad we could figure that out. Once you've completed the setup process, the AmnKhodro Elite will remember your face, and you'll be able to unlock and start your car with just a glance. [INST] That's so cool! Thank you so much for your help! [/INST] You're very welcome! If you have any other questions or need further assistance, please don't hesitate to call us back. Enjoy using your AmnKhodro Elite! </s>

<s> [INST] Hi, my DastyarRanandeh Basic is showing the wrong speed limit on this road. It's pretty dangerous! [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Reza. I understand you're concerned about the incorrect speed limit being displayed on your DastyarRanandeh Basic. That's definitely a safety concern, so let's look into it right away. Could you tell me what road you're on and what speed limit it's showing? [INST] I'm on Highway 101, and it's saying the speed limit is 45, but it should be 65. [/INST] Thank you for confirming that. The DastyarRanandeh Basic relies on a combination of GPS data and map information to determine speed limits. Sometimes, there can be discrepancies due to recent changes in speed limits or map data inaccuracies. [INST] So what can I do about it? [/INST] I can report this discrepancy to our mapping team so they can investigate and update their database as soon as possible. In the meantime, I recommend always referring to posted speed limit signs for the most accurate information. [INST] Okay, that makes sense. But what if the speed limit changes again? Will my device automatically update? [/INST] The DastyarRanandeh Basic receives regular map updates, but these updates are not always instantaneous. We recommend checking for updates periodically through the TondRavan app or our website. You can also report any discrepancies you encounter, and our team will investigate them promptly. [INST] Okay, I'll keep that in mind. Thank you for your help. [/INST] You're very welcome! We appreciate you bringing this to our attention. Drive safely! </s>

<s> [INST] Hello, is there a way to reset the driving score on my SarmayehGiah Plus? My friend borrowed my car and kind of messed it up! [/INST] Good morning! Thank you for calling TondRavan support. My name is Mina. I understand you'd like to reset the driving score on your SarmayehGiah Plus. While the device doesn't have a manual reset option for the driving score, the score is calculated based on your driving habits over time. [INST] So it will eventually go back up if I drive well? [/INST] Exactly! The SarmayehGiah Plus continuously analyzes your driving behavior, including acceleration, braking, cornering, and speed consistency. As you demonstrate safe and fuel-efficient driving habits, your score will gradually improve. [INST] Okay, that makes sense. I was hoping for a quicker fix, but I guess I'll have to earn it back! [/INST] I understand. Remember, the driving score is a great way to track your progress and identify areas where you can improve your driving skills and fuel efficiency. It can even be a fun challenge! [INST] True! Thanks for explaining it to me. [/INST] You're very welcome! If you have any other questions or need further assistance, please don't hesitate to call us back. Have a great day and drive safely! </s>

<s> [INST] Hello, I'd like to cancel my TondRavanConnect subscription. [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Darius. I understand you'd like to cancel your TondRavanConnect subscription. Before we proceed, may I ask what's prompting you to cancel? Your feedback is valuable to us and helps us improve our services. [INST] I'm selling my car, and the new owner isn't interested in keeping the subscription. [/INST] I understand. Thank you for letting me know. To proceed with the cancellation, could you please provide me with the email address associated with your TondRavan account? [INST] Sure, it's [customer provides email address]. [/INST] Thank you. I've found your TondRavanConnect subscription. Just to confirm, you'd like to cancel it effective immediately, correct? [INST] Yes, that's correct. [/INST] Okay. I've processed the cancellation for you. You'll receive a confirmation email shortly with all the details, including any prorated refund you may be eligible for. [INST] Thank you. And what happens to the devices in my car? Will they still work? [/INST] Your TondRavan devices will continue to function, but you'll lose access to the premium features and benefits that come with the TondRavanConnect subscription, such as software updates, extended warranties, and priority customer support. However, you can always reactivate your subscription at any time if you decide to. [INST] Okay, good to know. Thank you for your help. [/INST] You're very welcome! We appreciate your business, and we wish you all the best with the sale of your car. </s>

<s> [INST] Hello, I'm concerned about data privacy. What kind of information do your devices collect, and how is it used? [/INST] Good morning! Thank you for calling TondRavan support. My name is Sara. We understand that data privacy is extremely important, and we take it very seriously at TondRavan. We only collect data that's essential for the operation of our devices and the delivery of our services. [INST] Okay, but what kind of data are we talking about? [/INST] The specific data collected varies depending on the device and services you're using, but it may include things like vehicle location, speed, driving behavior, and diagnostic information. This data is used to provide you with features like GPS navigation, traffic updates, driving analysis, and remote diagnostics. [INST] And what about my personal information? Do you share that with anyone? [/INST] We do not sell or share your personal information with any third parties for marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as payment processors or data analytics companies. However, these providers are obligated to protect your information and can only use it on our behalf. [INST] Okay, that's good to know. Do you have a privacy policy that I can review? [/INST] Yes, absolutely! Our privacy policy is available on our website, and it outlines in detail how we collect, use, and protect your information. We encourage you to read it carefully. [INST] I will. Thank you for addressing my concerns. [/INST] You're very welcome! We're committed to being transparent about our data practices and ensuring the privacy and security of your information. If you have any further questions or concerns, please don't hesitate to contact us. </s>

<s> [INST] Hi, I'm trying to set up the geofencing feature on my AmnKhodro Advanced, but I'm having trouble getting it to work. [/INST] Good evening! Thank you for calling TondRavan support. My name is Reza. I'd be happy to help you with setting up geofencing on your AmnKhodro Advanced. It's a great feature for added security and peace of mind. To assist you better, could you tell me what step you're on and what's happening? [INST] Well, I've marked the area on the map in the app where I want the geofence to be, but I'm not getting any notifications when my car leaves that zone. [/INST] Okay, I understand. Let's make sure everything is set up correctly. First, can you confirm that you've enabled notifications for geofence alerts in the AmnKhodro app settings? [INST] Oh, I'm not sure. Let me check... You're right, it wasn't enabled! I've turned it on now. [/INST] Great! Next, double-check that the geofence zone you've marked on the map is accurate and covers the area you want to monitor. You can adjust the size and shape of the zone as needed. [INST] Yes, the zone looks good. [/INST] Okay. And just to confirm, your phone's GPS and location services are turned on, correct? [INST] Yes, they are. [/INST] Perfect. Sometimes, the app might need to run in the background for geofencing to work reliably. Can you check your phone's settings to make sure background app refresh is allowed for the AmnKhodro app? [INST] Okay, I found it. It was set to restrict background activity. I've changed it to allow it now. [/INST] Excellent! With those settings in place, geofencing should work properly. You should now receive notifications on your phone whenever your car enters or exits the designated zone. [INST] Okay, I'll test it out. Thank you so much for your help! [/INST] You're very welcome! If you have any further questions or need further assistance, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hi, I have a question about the DashKharid Pro's AI incident detection. It seems to be recording a lot of events, even minor bumps and things. Can I adjust the sensitivity? [/INST] Good morning! Thank you for calling TondRavan support. My name is Darius. You're right, the DashKharid Pro's AI incident detection is designed to be very sensitive so it doesn't miss any potential incidents. However, you can adjust the sensitivity to better suit your preferences. [INST] Oh, good! How do I do that? [/INST] You can adjust the sensitivity directly through the DashKharid Pro settings on the camera itself or through the TondRavan app on your phone. Which would you prefer? [INST] I think the app would be easier. [/INST] Okay, great! Open the TondRavan app and select your DashKharid Pro from the list of devices. Then, go to 'Camera Settings' and look for the 'Incident Detection Sensitivity' option. [INST] Okay, I see it. [/INST] You'll likely have options like Low, Medium, and High. If it's currently set to High, try lowering it to Medium and see if that reduces the number of events being recorded. [INST] Okay, I'll give that a try. What's the difference between Low and Medium? [/INST] Low sensitivity will only trigger recordings for more significant events, like collisions or sudden braking. Medium sensitivity will capture a wider range of incidents, including minor bumps or impacts. It's really a matter of finding the right balance for your needs and driving environment. [INST] That makes sense. Thank you for explaining it so clearly. [/INST] You're very welcome! If you have any other questions or need further assistance, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hello, my PeyvandKhodro Basic is showing a code, and I don't know what it means. It says 'P0302'. [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Leila. I understand you're seeing a diagnostic trouble code on your PeyvandKhodro Basic. Those codes can be a bit cryptic, but I'm happy to help you decipher them. In this case, the code P0302 typically indicates a misfire in cylinder number 2. [INST] A misfire? What does that mean? [/INST] A misfire occurs when the fuel-air mixture in one of your engine's cylinders fails to ignite properly. This can cause your car to run rough, hesitate, or even stall. It's important to address misfires as soon as possible, as they can lead to more serious engine problems if left unchecked. [INST] Oh no, that doesn't sound good. What should I do? [/INST] I recommend taking your car to a qualified mechanic as soon as possible. They can diagnose the cause of the misfire and perform any necessary repairs. The PeyvandKhodro Basic has helped you catch this issue early on, which can save you from more costly repairs down the road. [INST] Okay, I'll make an appointment with my mechanic right away. Thank you for your help! [/INST] You're very welcome! We're glad we could provide you with some peace of mind. If you have any other questions or concerns, please don't hesitate to call us back. Have a safe drive! </s>

<s> [INST] Hi, I recently installed the SarmayehGiah Pro in my new hybrid car, but I'm not sure what fuel type to select in the settings. It's not a regular gasoline engine. [/INST] Good morning! Thank you for calling TondRavan support. My name is Reza. Congratulations on your new hybrid car! You're right, selecting the correct fuel type is important for the SarmayehGiah Pro to accurately calculate your fuel consumption and provide you with meaningful insights. [INST] Okay, so what should I choose? [/INST] Could you please tell me the make and model of your hybrid car? That will help me determine the most accurate fuel type setting for your specific vehicle. [INST] It's a [customer provides car make and model]. [/INST] Thank you. Based on your car model, you should select the 'Hybrid - Gasoline' option in the SarmayehGiah Pro settings. This will ensure that the device takes into account both your gasoline engine and electric motor usage when calculating your fuel efficiency. [INST] Great! I'll go ahead and change that setting now. Thank you so much for your help! [/INST] You're very welcome! If you have any other questions or need further assistance, please don't hesitate to call us back. Enjoy your new hybrid and the fuel savings it brings! </s>

<s> [INST] Hello, I'd like to know more about the warranty on TondRavan products. [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Mina. I'd be happy to provide you with information about our warranties. Our standard warranty covers all TondRavan devices for a period of 1 year from the date of purchase. [INST] Okay, and what does the warranty cover? [/INST] The warranty covers any defects in materials or workmanship under normal use. If your device malfunctions due to a manufacturing defect within the warranty period, we will repair or replace it free of charge. [INST] That's good to know. And what about accidental damage? Is that covered? [/INST] Our standard warranty does not cover accidental damage, such as drops, spills, or other physical damage. However, we offer optional extended warranties that provide coverage for accidental damage, as well as extended coverage beyond the initial 1-year period. [INST] Okay, and how much do the extended warranties cost? [/INST] The cost of an extended warranty varies depending on the device and the level of coverage you choose. You can find detailed information about our extended warranty options on our website or through the TondRavan app. [INST] Great, I'll check it out. Thank you for the information. [/INST] You're very welcome! If you have any other questions or would like to purchase an extended warranty, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hello, my DashKharid 1.0 is telling me to format the SD card, but I'm not sure how to do that. [/INST] Good evening! Thank you for calling TondRavan support. My name is Darius. I can certainly guide you through formatting the SD card for your DashKharid 1.0. Before we begin, it's important to note that formatting the card will erase all data on it, so make sure to back up any important files beforehand. [INST] Okay, I don't have anything important on there. How do I format it? [/INST] You can format the SD card directly through your DashKharid 1.0. First, make sure the SD card is properly inserted into the camera. Then, go into the camera's settings menu and look for the 'Format SD Card' option. [INST] Okay, I found it. [/INST] Select that option, and it will prompt you to confirm the format. Once you confirm, the camera will format the SD card, which may take a few moments depending on the card's capacity. [INST] Okay, it's formatting now. [/INST] Great! Once the formatting is complete, your DashKharid 1.0 will be ready to start recording again. If you have any trouble with the formatting process or encounter any further issues, please don't hesitate to call us back. [INST] Perfect, thank you so much! [/INST] You're very welcome! Have a great day! </s>

<s> [INST] Hi, my AmnKhodro Elite keeps sending me motion detection alerts when my car is parked in my driveway. It's happening all the time, even when there's no one around. [/INST] Good morning! Thank you for calling TondRavan support. My name is Leila. I understand you're experiencing false motion detection alerts from your AmnKhodro Elite. That can be frustrating, so let's see what we can do to reduce those. First, are you noticing these false alarms at a particular time of day or night? [INST] It seems to be worse at night. [/INST] Okay, that's helpful. At night, headlights from passing cars, streetlights, or even shadows from trees swaying in the wind can sometimes trigger the motion sensors. To reduce false alarms, you can try adjusting the motion detection sensitivity in the AmnKhodro app. [INST] Okay, how do I do that? [/INST] Open the AmnKhodro app on your phone and select your device. Then, go to 'Device Settings' and look for the 'Motion Detection Sensitivity' option. You can usually choose from Low, Medium, or High. If it's currently set to High, try lowering it to Medium and see if that helps. [INST] Okay, I'll give that a try. What if I still get false alarms even on the lowest setting? [/INST] If you're still experiencing false alarms after adjusting the sensitivity, you can try masking certain areas within the camera's field of view. For example, if you know that a streetlight is often triggering the sensor, you can mask that area in the app's settings so the camera ignores motion in that specific spot. [INST] Oh, that's a good idea! I'll try that too. Thank you so much for your help! [/INST] You're very welcome! We're always here to assist you. Have a great day! </s>

<s> [INST] Hello, I got a new phone, and I can't figure out how to pair my PeyvandKhodro Advanced with it. [/INST] Good afternoon! Thank you for calling TondRavan support. My name is Reza. I'd be happy to help you pair your PeyvandKhodro Advanced with your new phone. First, have you already downloaded and installed the TondRavan app on your new phone? [INST] Yes, I did that already. [/INST] Great! Now, open the app and log in using the same TondRavan account credentials you used on your old phone. [INST] Okay, I'm logged in. [/INST] Perfect. Now, make sure Bluetooth is enabled on your new phone. Then, go to the 'My Devices' section of the app and tap on the '+' icon to add a new device. Follow the on-screen instructions to complete the pairing process. [INST] Okay, I'm trying that now... It's not finding my device. [/INST] Alright. Sometimes, you might need to put your PeyvandKhodro Advanced into pairing mode manually. There's usually a small button on the device itself that you need to press and hold for a few seconds until you see a blinking light. Check your device's manual if you're unsure where to find the pairing button. [INST] Ah, there it is! Okay, it's blinking now... And the app found it! Pairing was successful. [/INST] Excellent! You're all set. You should now be able to access all the features and data from your PeyvandKhodro Advanced on your new phone. [INST] Thank you so much! I really appreciate your help. [/INST] You're very welcome! If you have any other questions or need further assistance, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hi, my DastyarRanandeh Pro is telling me there's a software update available, but it seems like it takes forever to install. How long should it take? [/INST] Good morning! Thank you for calling TondRavan support. My name is Mina. Software updates are important for keeping your DastyarRanandeh Pro running smoothly and securely. The installation time can vary depending on the size of the update and the speed of your internet connection, but it typically takes around 30-45 minutes. [INST] Okay, that's good to know. Should I keep my car running while it's updating? [/INST] Yes, it's important to keep your car running and in a well-ventilated area during the software update process. Turning off your car or interrupting the update could potentially cause issues with the installation. [INST] Okay, I'll make sure to do that. And what happens if the update fails for some reason? [/INST] If the update fails, your DastyarRanandeh Pro should automatically roll back to the previous software version. However, if you experience repeated update failures or encounter any issues after an update, please don't hesitate to call us back, and our technical support team will be happy to assist you. [INST] Great, thank you for the information. I feel better prepared now. [/INST] You're very welcome! We're always here to help. Have a great day! </s>

<s> [INST] Hello, I recently purchased a DashKharid 1.0, but I've decided I don't need it after all. Can I return it? [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Darius. I understand you'd like to return your DashKharid 1.0. We offer a 30-day money-back guarantee on all our products, so you're welcome to return it for a full refund as long as it's within 30 days of your purchase date and the device is in new and unused condition with all original packaging and accessories. [INST] Okay, that's great! What's the best way to return it? [/INST] You can return the DashKharid 1.0 by mail or by dropping it off at one of our authorized retail locations. To initiate a return by mail, you can visit our website and go to the 'Returns' section. You'll find instructions on how to package and ship your device back to us. If you prefer to return it to a retail location, I can help you locate the nearest one to you. [INST] I think I'll just mail it back. Do I need to pay for return shipping? [/INST] [INST] Okay, that makes sense. So once you receive the device, how long does it take to process the refund? [/INST] Once we receive your returned DashKharid 1.0, we'll process the refund within 3-5 business days. The refund will be credited back to the original payment method you used for the purchase. [INST] Great, thank you so much for your help. I appreciate it. [/INST] You're very welcome! We're always here to assist you. Is there anything else I can help you with today? [INST] No, that's all. Have a great day! [/INST] You too! Goodbye. </s>

<s> [INST] Hello, I keep getting a low battery warning for my AmnKhodro Lite. What does that mean? [/INST] Good morning! Thank you for calling TondRavan support. My name is Reza. I understand you're receiving a low battery warning for your AmnKhodro Lite. This usually means the internal battery of the device, which acts as a backup, is running low and needs to be checked. [INST] Oh, I didn't realize it had an internal battery. Is it safe to drive my car? [/INST] Yes, it's generally safe to drive your car. The main functionality of the AmnKhodro Lite shouldn't be affected. However, the internal battery is essential for features like tamper alerts and backup GPS in case the main power source is disconnected. It's important to address this to ensure those features remain operational. [INST] Okay, what should I do? [/INST] First, make sure your car battery is fully charged and in good condition, as a weak car battery can sometimes cause this warning. If the car battery is fine, it's best to bring your vehicle to an authorized TondRavan service center or a qualified mechanic to have the AmnKhodro Lite's internal battery checked and potentially replaced. [INST] Alright, I'll do that. Thank you for the information. [/INST] You're very welcome! We're always here to assist you. Have a great day! </s>

<s> [INST] Hi, I think the maps on my DastyarRanandeh Advanced are outdated. It took me to the wrong place today! How do I update them? [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Mina. I understand you're experiencing issues with outdated map data on your DastyarRanandeh Advanced. I'd be happy to help you get the latest maps installed. First, could you tell me when you last updated your device's maps? [INST] To be honest, I'm not sure. I've had the device for about a year now. [/INST] Okay, it's a good practice to check for map updates regularly, as roads and points of interest can change frequently. You can update your DastyarRanandeh Advanced's maps in two ways: wirelessly over Wi-Fi or manually using a computer. [INST] I think the Wi-Fi option would be easier. [/INST] Great! Make sure your DastyarRanandeh Advanced is connected to a strong and stable Wi-Fi network. Then, go into the device's settings menu and look for the 'Map Updates' or 'Navigation' section. You should see an option to check for and install available updates. [INST] Okay, I'll try that. What if my device doesn't connect to Wi-Fi? [/INST] If you're unable to connect to Wi-Fi or if you prefer to update the maps manually, you can download the latest map data from our website onto your computer. You'll then need to connect your DastyarRanandeh Advanced to your computer using a USB cable and follow the on-screen instructions to transfer the map files. [INST] Okay, I'll give that a try. Thank you for your help! [/INST] You're very welcome! If you encounter any issues during the update process or have any other questions, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hello, my SarmayehGiah Plus keeps giving me these eco-driving tips, but I don't always understand what they mean. Can you explain some of them? [/INST] Good morning! Thank you for calling TondRavan support. My name is Darius. I'd be happy to explain some of the eco-driving tips provided by your SarmayehGiah Plus. These tips are designed to help you improve your fuel efficiency and reduce your environmental impact. Do you have any specific tips in mind that you'd like me to clarify? [INST] Well, one that comes up a lot is 'Avoid harsh acceleration.' What exactly does that mean? [/INST] Harsh acceleration means pressing down on the gas pedal too quickly or aggressively. This wastes fuel because it forces your engine to work harder. The SarmayehGiah Plus is encouraging you to accelerate smoothly and gradually, which will conserve fuel and make your driving experience smoother. [INST] Okay, that makes sense. What about 'Anticipate traffic flow'? I don't get that one. [/INST] That's a great tip! It means paying attention to the traffic ahead of you and trying to anticipate when you'll need to slow down or stop. By looking ahead and adjusting your speed smoothly, you can avoid unnecessary braking and acceleration, which wastes fuel. [INST] Oh, I see! That's actually really helpful. Thanks for explaining it. [/INST] You're very welcome! The SarmayehGiah Plus is full of helpful tips like these. By following them, you can become a more fuel-efficient and eco-friendly driver. If you have any other questions or need further clarification, please don't hesitate to call us back. [INST] I will. Thanks again! [/INST] You're very welcome! Have a great day! </s>

<s> [INST] Hi, I have an older car, a 2010 model. Will your devices work with my car? [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Leila. We strive to make our devices compatible with a wide range of vehicles, including older models. To give you the most accurate answer, could you tell me the make and model of your 2010 car and which specific TondRavan device you're interested in? [INST] It's a [customer provides car make and model], and I'm interested in the AmnKhodro Advanced security system. [/INST] Thank you for that information. Let me check our compatibility database... Okay, based on your car's make and model, the AmnKhodro Advanced should be compatible. However, there are a few factors that can affect compatibility, such as the specific trim level of your car and any aftermarket installations you might have. [INST] Okay, what kind of aftermarket installations? [/INST] For example, if you have a complex aftermarket alarm system or remote start system already installed, it could potentially interfere with the installation or functionality of the AmnKhodro Advanced. It's always best to consult with one of our authorized installers to confirm compatibility before making a purchase. [INST] That's good advice. How do I find an authorized installer? [/INST] You can easily find an authorized TondRavan installer near you by visiting the 'Support' section of our website and using the 'Find an Installer' tool. Just enter your zip code, and it will show you a list of certified installers in your area. [INST] Perfect, thank you so much! [/INST] You're very welcome! If you have any other questions or need further assistance, please don't hesitate to call us back. Have a great day! </s>

<s> [INST] Hello, I have a question about TondRavanCare. My car got caught in a flood, and I'm wondering if water damage is covered. [/INST] Good morning! Thank you for calling TondRavan support. My name is Reza. I'm so sorry to hear about your car being damaged in a flood. I understand you're wondering about coverage under TondRavanCare. While TondRavanCare provides comprehensive coverage for your devices, it typically doesn't cover damage caused by natural disasters like floods, earthquakes, or fires. These events are usually covered by your auto insurance policy. [INST] Oh, I see. So even though I have TondRavanCare, I should file a claim with my insurance company? [/INST] That's correct. Your auto insurance is your primary coverage for any damage to your vehicle, including any installed devices. However, it's always a good idea to check your specific policy or contact your insurance agent to confirm coverage details and procedures for filing a claim. [INST] Okay, I will. Thank you for explaining that. [/INST] You're very welcome! We're here to help in any way we can. If you have any further questions or need assistance with anything else, please don't hesitate to call us back. We hope everything works out smoothly with your insurance claim. [INST] Thank you, I appreciate it. [/INST] You're very welcome! Have a good day. </s>

<s> [INST] Hi, I was in an accident, and I need to get the footage from my DashKharid Plus to give to the police. How do I do that? [/INST] Good afternoon, and thank you for calling TondRavan support. My name is Mina. I'm so sorry to hear that you were in an accident. I understand you need to retrieve footage from your DashKharid Plus. There are a couple of ways to do that. Do you have your DashKharid Plus and its SD card with you now? [INST] Yes, I do. [/INST] Okay, great. The easiest way is to remove the SD card from the DashKharid Plus and insert it into your computer's SD card reader. You can then access the video files directly from the card and make a copy for your records or to share with the authorities. [INST] Okay, that sounds simple enough. What if my computer doesn't have an SD card reader? [/INST] No problem. You can also connect your DashKharid Plus directly to your computer using the included USB cable. Your computer should recognize it as an external storage device, and you can access the video files that way. [INST] Great, thank you. And the videos are easy to find? [/INST] Yes, they'll be organized by date and time in folders on the SD card or the device's internal storage. Look for a folder labeled 'Event Recording' or something similar, as that's where incident footage is typically stored. [INST] Perfect. Thank you so much for your help. This is a stressful time, and I appreciate you making this easy. [/INST] You're very welcome. We're glad we could assist you. If you have any other questions or need further assistance, please don't hesitate to call us back. And please, drive safely. </s>