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74194048-4270-4e14-b5d8-58193abd969c | pending | 70e66e5f-32a6-4376-9b89-48c355365e56 | I need to reset my passcode. How do I do it? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
e581fec0-b96a-4ef3-ac7b-e2d7954d7f5b | pending | 5ccce4ce-dc63-4835-85f6-1dbe28b63480 | Show me please how to reset my passcode. | neutral | null | null | [
"passcode_forgotten",
"Refund_not_showing_up"
] | null | null |
664ab62c-98f6-49bc-8d80-c2d774d3cc4a | pending | c96f455b-4367-4eab-bf5d-d283fc7e682a | Help me reset the passcode. | neutral | null | null | [
"passcode_forgotten"
] | null | null |
f1040193-e009-49db-9d14-c146462f21e4 | pending | 0b9971db-67c9-46f2-85e7-2b39266e1785 | I have forgotten my passcode to access my app | neutral | null | null | [
"exchange_via_app",
"passcode_forgotten"
] | null | null |
847b96df-fb33-42d8-ac8e-bf909aee8ef1 | pending | 03b8ee11-ef51-494c-8a72-9ebfab903616 | What should I do if the passcode doesn't work for me? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
58278ebd-6a9e-4945-babf-d3f1690ee5d1 | pending | 6f59f135-6b28-48e5-be3c-449044316e6b | I do not remember the code, what should I do? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
9580dacf-dfb2-4c18-afcb-8bf56bd0ef45 | pending | de7d9809-7016-4776-85b7-8a39674bebe7 | Where can I reset the passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
c0fc052e-ae7f-4956-8295-cde1adac1938 | pending | 8cafa2b6-920c-49a5-afc4-7a3b6552fea4 | I need help resetting my passcode to access my app. | neutral | null | null | [
"exchange_via_app",
"passcode_forgotten"
] | null | null |
d90fe98e-bb47-4233-8b02-2e3238779c5e | pending | bb172187-0dc2-427d-ac62-e17496ae8868 | What steps do I take to receive another passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
3fa31516-0700-46ac-a571-72eefe555731 | pending | 96a3e3e1-fd11-42e6-bb61-49d1fe302579 | I forgot my password | positive | null | null | [
"passcode_forgotten",
"transfer_into_account",
"verify_my_identity"
] | null | null |
ae35bb2d-d79f-40e8-8361-5f7bd7d1516d | pending | 27ce1e76-71e7-45a7-a78e-f0266cdc7f7d | I forgot my code to get into the app. | positive | null | null | [
"exchange_via_app"
] | null | null |
6fa77f7a-dcad-40e4-92d0-064085902f87 | pending | d80a13a0-7daf-4397-8b4b-73cefbdf9491 | I have forgotten my password. | positive | null | null | [
"passcode_forgotten",
"verify_my_identity"
] | null | null |
e671f18e-8a05-49a9-bfb4-1965d8e9ac09 | pending | 5fe217e7-6d30-40ba-b2b0-732b3efd094f | I forgot the code to access the app. | neutral | null | null | [
"exchange_via_app"
] | null | null |
c57c278c-bf32-469c-9500-22a0675f2be8 | pending | 90fbd65b-abe7-410f-ad3e-12887397c2fe | Is there a way to reset my passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
92fd1066-70a3-47e6-a30d-24a09fccb002 | pending | 7407626b-39c6-407e-9019-ce81ff0e8465 | Can you help me reset my password? | positive | null | null | [
"passcode_forgotten"
] | null | null |
36d0a2ba-6cc5-4139-bd7f-d897e7dd7288 | pending | e1e1b7d1-6af5-4f50-aca2-fc9e9f605904 | Can I reset my password? I don't know what it is. | positive | null | null | [
"passcode_forgotten"
] | null | null |
826350bb-9b53-45e6-8776-bca94f9d14d1 | pending | aed52edb-5c95-496e-87ff-0731be66527e | How do I reset the passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
a6468b10-48ee-4d6b-94b2-e76eb0707a4d | pending | 676bbabc-18ca-42b1-a949-5094bdb607a5 | What should I do if I forgot my passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
976c0cae-d7a1-45dd-85d2-9be8d1652575 | pending | 29bfeece-db3c-4d28-8f2a-d8f1cdfb6ea0 | My passcode doesn't work | neutral | null | null | [
"passcode_forgotten"
] | null | null |
5417191e-3795-49da-904b-4388c6ebf3a4 | pending | 36de5846-167f-4ef3-8972-71a4a6d9e0bb | Tell me how to reset the passcode. | neutral | null | null | [
"passcode_forgotten"
] | null | null |
1ecbcba8-e085-41a9-9164-01da733da334 | pending | 782aa8e0-5302-46bb-a5b5-66db44f64afd | I need a new passcode. | neutral | null | null | [
"passcode_forgotten"
] | null | null |
40ae5128-2b06-4fb7-b6c5-9e5dd0984ba4 | pending | 7958c506-b2b9-4a6d-afa8-ac69761e3821 | I don't have my access code for the app. | neutral | null | null | [
"exchange_via_app"
] | null | null |
baa64774-a882-473f-88b0-00cf7b8e10dc | pending | cce92a46-ca83-4f0b-9d7d-94f80143c097 | Can you tell me what to do to reset my passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
74aa0573-ad40-4c91-b309-328ceb89813c | pending | 70e04b2d-eafb-4ff2-89fb-726be57a370a | What is the code I need to get into the app? | positive | null | null | [
"exchange_via_app"
] | null | null |
31dbadba-5469-43e5-983e-9e5e44586cc4 | pending | 5e251d82-22d2-420d-94ea-bc19ab2d75cb | Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. | negative | null | null | [
"receiving_money",
"why_verify_identity"
] | null | null |
919b2fd4-b712-4d5a-9026-a6e9e8e67ba2 | pending | d7a699a6-4bc9-43ff-afad-d389ad970421 | My withdrawal was cancelled. | neutral | null | null | [
"cancel_transfer",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | null | null |
7936e6a6-6be8-4df1-a772-e2f728bbe2bb | pending | 14e63acc-f8b1-4a9d-8bd8-c68ec7c41631 | This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? | neutral | null | null | [
"atm_support",
"card_not_working"
] | null | null |
6ca86277-9ae4-4378-a5ac-25e4a5a1fb64 | pending | 8986ee28-38b8-4398-90d8-dd3be96c2736 | The ATM did not allow me to withdraw | neutral | null | null | [
"atm_support"
] | null | null |
198c9a5c-e90d-4a6d-a25f-0708220f1d93 | pending | c1f0ad40-d29f-4222-ac08-f61020eb9f21 | Why was my ATM transaction cancelled? | negative | null | null | [
"atm_support",
"cancel_transfer",
"why_verify_identity"
] | null | null |
6b2d850a-7d99-46cd-8397-e67364314320 | pending | 9945e16d-b4dd-4d5a-945c-deda8cc72654 | The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? | negative | null | null | [
"atm_support"
] | null | null |
3035d2c8-85a2-4a27-8d67-4443af5a2a67 | pending | d311a740-979b-49b1-9c70-503d909ef863 | I was at the ATM trying to made a withdraw and I was declined. | negative | null | null | [
"atm_support",
"declined_cash_withdrawal"
] | null | null |
0186d67e-1b47-460a-a9aa-1559193c1406 | pending | ba3534bc-52fe-45f9-a787-826cf2fd7062 | The ATM didn't let me get any cash | neutral | null | null | [
"atm_support"
] | null | null |
90dbf28c-6991-4f15-8197-155ab9d18dc2 | pending | 7f6bfca9-7afe-4994-9bbe-0225615e9823 | I want to know why I have been unable to withdrawn funds. | negative | null | null | [
"unable_to_verify_identity",
"why_verify_identity"
] | null | null |
6dc048ae-c9b1-4af8-94c7-a73506ef39a2 | pending | 959ba9b7-3b37-41d6-bd9c-6df69e8a3ea6 | I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones! | neutral | null | null | [
"atm_support",
"verify_my_identity"
] | null | null |
65e5314c-e4f9-4824-a33f-8e55ebc6c5e1 | pending | c5d07789-6193-4e02-8944-4bc1fe8b76df | Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me. | negative | null | null | [
"declined_cash_withdrawal"
] | null | null |
c07698ca-a15c-4bdb-ada6-9984291b86ae | pending | bb6eec2c-bb4e-45fa-861e-c166ce0b2081 | Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. | neutral | null | null | [
"atm_support"
] | null | null |
1432ba09-7ff0-4133-8400-982f262efa9a | pending | 80e94074-1ac5-483e-8d75-470289ae8e6f | I tried to make a cash withdrawal and it was declined. Why did this happen? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
74a688fd-82e5-4c28-a0e4-dfa6fb98c1a4 | pending | 078340b3-fc4f-4dbe-8f3e-893a33948d05 | I can't get money out of the ATM | negative | null | null | [
"atm_support",
"receiving_money"
] | null | null |
04f996f8-285d-4740-ad04-174510a050f8 | pending | 47562831-f6db-473b-9b96-4a72d71a64cc | The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account? | negative | null | null | [
"atm_support",
"card_payment_wrong_exchange_rate"
] | null | null |
90b68fb7-dbe0-40a9-b7e7-4727d5413447 | pending | 9ba2be1b-95c1-4377-a0d6-ed4ad14f7b6a | The withdrawal was declined I am unsure as to why this happened? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
4fc61700-a572-4e5e-a819-ec8019082ce1 | pending | d497c956-1e3b-4d15-a2d4-4c3764f499ac | I was declined when I tried to get cash. | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal"
] | null | null |
94cd50db-2a34-4af7-b1a6-5f19b0230b0a | pending | 03ba0343-5aac-4c2a-a728-9eceac255662 | Why was I declined at the ATM today when I was trying to make a withdraw? | negative | null | null | [
"atm_support",
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
5ba3e3d0-791e-40ad-bc60-f8c40966ef57 | pending | 0e3bb4f5-7d13-417b-b453-371671ed209c | What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times! | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
1709bf6b-2df8-45e4-ac6d-477854918bda | pending | 4a7c8434-a476-4ad0-a674-9f7c421569e9 | Why did the ATM machine fail to give me a cash withdrawal? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
8bde0ee9-a39b-4450-8ac1-e8283a54fae8 | pending | b41efb05-9faf-4a20-a641-8179106672b3 | My ATM transaction was unsuccessful. | negative | null | null | [
"atm_support",
"failed_transfer",
"top_up_failed"
] | null | null |
73e9e852-88df-448a-87d9-a5c5277ba25d | pending | 11974535-9167-4e6c-99da-19a3513881b2 | I attempted to get cash but was declined. | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | null | null |
7b2edfcf-0d49-4e41-889b-17a3caa9e309 | pending | 72a69b1a-3792-4b16-b0fa-ced8856e02fa | I tried to withdraw money but I was declined! | negative | null | null | [
"declined_cash_withdrawal",
"receiving_money"
] | null | null |
9ee506ad-51b6-4ef1-814d-1fb14f541563 | pending | ab5c77eb-890b-4ad1-a249-ad272517ca64 | How come I can't take money out of the ATM? | negative | null | null | [
"atm_support",
"receiving_money"
] | null | null |
8212664b-7bcf-498a-bad1-c58083da1411 | pending | caf0f8b7-16c5-4df2-afc4-07ad3e5d45d0 | The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? | negative | null | null | [
"atm_support",
"transaction_charged_twice"
] | null | null |
a69582af-1afe-4f92-8797-de3839772ba6 | pending | 0a37c9d9-c3f3-430c-9bfe-8793a15c9f52 | Why was my cash withdrawal declined? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
ec27db6b-2382-4203-a0d2-f7ec902cda38 | pending | aa3044ce-5642-445c-ad2d-f8268570e706 | Why could I not get cash? | negative | null | null | [
"why_verify_identity"
] | null | null |
e092b837-fe34-48c7-abbb-8bd4bf7a672f | pending | 2da4763c-5ddb-4994-bc28-72a75593463d | why couldn't I get cash in the ATM? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
0a1ee38f-d63b-4c53-8579-d55dbe9adf62 | pending | e1542ef3-f43a-496c-955a-e48eddee80ad | Why can't I get cash? | negative | null | null | [
"receiving_money",
"unable_to_verify_identity",
"why_verify_identity"
] | null | null |
887afca3-a454-4cf5-a63d-0c6017e9603f | pending | 3d21fd09-a205-412e-831f-df0fb796e717 | Why didn't the ATM give me my money? | negative | null | null | [
"atm_support",
"receiving_money",
"why_verify_identity"
] | null | null |
3ea8a70d-5b0b-4105-9f1c-ac7d5b23f858 | pending | b194c6cf-7243-43c0-ae8e-4e4da4f8cee9 | i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen? | negative | null | null | [
"atm_support",
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
215ea8f8-06fa-4804-9971-768303b6bd12 | pending | 5cea3b64-9b6e-417a-a0c5-a1d1f84be9ab | The ATM isn't giving out any money. | negative | null | null | [
"atm_support",
"receiving_money"
] | null | null |
bb86e2fb-9f37-4d8e-aabe-8aa231c809d8 | pending | 929136db-4731-4d90-b62f-57d20b5c9ded | Why was I declined getting cash? | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
1dca1ee1-0ca1-4953-bb0f-8ff2fe2ef054 | pending | b8f0a10d-7e0b-4ab4-846d-86b8099f0737 | I couldn't get cash at the atm | neutral | null | null | [
"atm_support",
"unable_to_verify_identity"
] | null | null |
0ceddad9-f648-48dd-a3ed-22987a10292c | pending | c48b55ff-33ce-4596-97ff-370172c81151 | Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account? | negative | null | null | [
"atm_support",
"transaction_charged_twice"
] | null | null |
4ad46d7e-1a14-4c9e-8cf1-5619c790c669 | pending | 50147398-431b-4959-9dad-f258215b6829 | Why could I not choose cash at the ATM? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
6515fbae-8369-4d64-858b-c14ca763a8b9 | pending | cd067280-b195-4974-9edf-48e3be282d75 | My cash withdrawl was declined why? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
b2dea1c1-f03e-46aa-b047-823cf531bb83 | pending | 4b827c89-889d-438d-91f6-e6f237140f5e | Is there a reason that the ATM declined my transaction? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
af123426-6268-4e7e-ba4d-faff00e06e21 | pending | c695d566-1aba-408d-95bc-7c506aefbc10 | The cash I tried to draw from the ATM was not approved. | neutral | null | null | [
"atm_support"
] | null | null |
3d9bd8ff-8c09-47bf-ad45-36fa7753b208 | pending | 755b4d30-c146-4991-ace3-5e4069f7df5f | atm would not give me cash | negative | null | null | [
"atm_support"
] | null | null |
467ea6a9-57a9-4043-9c28-8e159f91ea81 | pending | 3ee5e54f-c4fc-449f-9b0a-2e01987d2b26 | My card payment is still on hold, why is it so? | positive | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
0a1cb5ff-1a4b-4499-be94-c9ff44d773a8 | pending | 5dc241cc-6b0f-4eb0-8a54-b5caa63cf6c2 | Why is my payment pending? | neutral | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
fd939ff0-24e6-426f-b3ff-5cb377f6576b | pending | 3cd1d9ba-0a4e-4865-a606-00bb4e1eab81 | My card payment is still pending. | neutral | null | null | [
"pending_card_payment"
] | null | null |
92c659ee-b93a-4846-8a7d-53ca0feeade1 | pending | f0ea26ac-5a4d-40d9-9c87-3982b78276f1 | How do i finalize a card payment | neutral | null | null | [
"pending_card_payment",
"reverted_card_payment?",
"terminate_account"
] | null | null |
2223fce0-6c72-447b-a998-8dfb76e693f8 | pending | e27c46a1-7038-4756-9587-0227031aaf42 | Why is my card payment showing as pending? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
fd1e2e99-d1e3-428a-9e84-1d83c41f4183 | pending | a9f13434-126b-45c3-ba6e-b05ecb5e3d6c | Why has my payment not gone through? | neutral | null | null | [
"why_verify_identity"
] | null | null |
47e8210b-8444-4b4f-97fd-17d6b7fc86c6 | pending | f7516b7b-605a-4308-a09a-d66a0b508c12 | Please help me to know the status of my card payment as its pending since a while. | neutral | null | null | [
"pending_card_payment"
] | null | null |
fe2fe4ff-c6a7-46f9-8d9f-3431301053fa | pending | 3075c196-2a41-4c9f-a6c0-2dc808a5ab0b | I recently made a payment, and it is showing up in my account as "pending". What does that mean? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
5d65cc61-d49e-41fc-980f-67d162fde71c | pending | 6481bb75-5271-4f75-a39a-0fb94055d005 | What does it mean by pending payment? | neutral | null | null | [
"pending_card_payment"
] | null | null |
817619d4-6426-4882-9692-44c94c32b5d6 | pending | 07c18585-c628-401f-a57c-cc7799d215d6 | When will my card payment be done pending? | neutral | null | null | [
"pending_card_payment"
] | null | null |
78a55baa-4748-45dd-8fbf-9206c83fcf32 | pending | 46780c95-7e43-450f-b7b4-a55096fd8491 | I made this payment days ago so why hasn't it gone through yet? | neutral | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
7a5d0bd5-2d79-4f74-b4d1-e9dbf0ebc903 | pending | 7f53ad39-c49f-4315-abc1-a7e414dfb6f3 | I am seeing pending from the card payment I made. | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
b8bca6d1-c1e5-4a75-9186-0e6e3c995d7b | pending | 50347e67-924c-4b00-8286-a41533129c42 | My card payment is showing pending. | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
bc4e0b87-ceb1-41cc-8d8d-120070993739 | pending | 2639dc02-6a21-4773-b896-b7471603b843 | I bought some stuff this morning but the payment shows as pending | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
f9fd8e4f-df63-401b-9838-73dd492d5436 | pending | daadca2e-71b3-4495-88fb-ea3e3ee9d413 | I am waiting for a payment to go through. | positive | null | null | [
"pending_card_payment"
] | null | null |
28124a2b-cdb1-406c-a9e9-a3840ca1e2c5 | pending | 1cf6d2fa-47ef-4637-9bf6-90a3a86a69e1 | How long does an item I bought show as pending? | neutral | null | null | [
"Refund_not_showing_up",
"transfer_timing"
] | null | null |
45d53301-f6e2-4c96-a13b-4bc82f7d8fd6 | pending | 43055099-3811-47a0-8e59-8fd894ae6996 | What is a pending payment? | neutral | null | null | [
"pending_card_payment"
] | null | null |
7637d83b-49e4-4306-bdcc-3bc93046e961 | pending | bfd5f305-1e2a-470f-9111-9f14a4069299 | I would like to know why my purchases from this morning are still pending. | neutral | null | null | [
"pending_top_up",
"why_verify_identity"
] | null | null |
44559137-0368-4486-b3ed-0b758eccc73b | pending | 82c397d1-9644-4188-b45b-6d59a00ad8d3 | Why is there a pending transaction on my card? | neutral | null | null | [
"compromised_card",
"pending_card_payment",
"why_verify_identity"
] | null | null |
7daf4c12-41c8-45f1-b39a-a2cc2f0a64a9 | pending | 90dbb083-f034-4d0a-960c-4e816c4c88f5 | My card payment is pending. | neutral | null | null | [
"pending_card_payment"
] | null | null |
6e39bf4d-0c38-4ba7-ad11-db04116f88ec | pending | 21097c6b-f7ea-4892-b4d4-fc7202f3e972 | Why is a payment showing up on my card as pending? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
1262da2a-51ee-484e-b414-1d02cab3cea3 | pending | 2a3eda42-7fe3-4729-b8b8-c01807b0a36b | I made a purchase and it says it's pending. What does that mean? | neutral | null | null | [
"pending_card_payment",
"pending_top_up"
] | null | null |
60b03055-2f79-4102-b58b-f826bbe661f6 | pending | d19091af-849b-41c4-81a1-418da58d0365 | How long do card transactions take to clear? | neutral | null | null | [
"transfer_timing"
] | null | null |
c78bec4e-7c74-45a4-ae99-699f0f3bccfa | pending | dc5f0028-64c1-47fb-9acc-2dd20e728c59 | what does pending mean? | neutral | null | null | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up"
] | null | null |
62a1d65b-5504-4bc5-ae12-a739ff1aca41 | pending | a7223e47-e912-4097-8a88-7f020f259236 | How long will this card payment stay pending? | positive | null | null | [
"card_about_to_expire",
"pending_card_payment",
"transfer_timing"
] | null | null |
a4d6e534-b269-4fc8-be29-75b5715aa7f8 | pending | 3ca407f0-d217-44db-aa69-cdaebf24339a | My payment still hasn't processed! | neutral | null | null | [
"pending_card_payment"
] | null | null |
34f36fc7-8da5-46e8-9d6f-006d0e380fe8 | pending | 3d38b08a-54a5-470c-881c-4c1af51be9c0 | I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded? | neutral | null | null | [
"Refund_not_showing_up",
"transaction_charged_twice",
"transfer_timing"
] | null | null |
ebebd489-ceea-4782-95a9-9b32519143e9 | pending | ebb62f76-6c55-4a00-80e6-fb7787e5f4f7 | I have waited 15 days, but my payment still hasn't cleared. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"pending_card_payment",
"top_up_failed"
] | null | null |
1b1d8e75-f46a-4424-ae05-dc78cefa22ee | pending | afb8548e-63fb-4739-ba8b-d4f100610be7 | Why would I have a pending payment? | neutral | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
32d5f893-023d-49d7-ad81-c43d408c6074 | pending | 911637e2-c3e3-4607-a5da-a7cb62b57019 | Explain what the pending payment means? | neutral | null | null | [
"pending_card_payment"
] | null | null |
864c7371-acaa-4846-992e-48df917f4675 | pending | 13d884b8-c12b-4bb6-b639-fb3d7e9f6766 | Why are my payments showing pending? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
8e02e1a4-cb1a-4750-8cc2-b00c97259fe5 | pending | 15ba48ee-4c8f-472e-aaef-eb094856dbeb | My card is still pending, I've been waiting a while. | positive | null | null | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up"
] | null | null |
19d470a6-e37f-4fd9-b001-7c1d76cd2068 | pending | 9da67178-6c01-4876-948b-2f876f9ef559 | How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet. | neutral | null | null | [
"transfer_timing"
] | null | null |
e34465c4-cceb-4aee-881a-7f5c852a0faa | pending | 661d7964-ea0f-45e3-a368-647c3d726d60 | I bought some things this morning but the payment shows that it is pending | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
153169e5-e6ff-4261-aca6-882509b69bfb | pending | 17460f83-85f8-47b8-a5d2-8476cdfc07e8 | How long does it take to authorise a payment? | positive | null | null | [
"pending_card_payment",
"transfer_timing"
] | null | null |
ba29624b-6f09-486a-9c8b-8e690f117be4 | pending | c3d995c3-21a9-4021-a8c3-c975c502e9b0 | I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. | neutral | null | null | [
"card_about_to_expire",
"pending_card_payment",
"transfer_timing"
] | null | null |
Dataset Card for my_setfit_dataset
This dataset has been created with Argilla. As shown in the sections below, this dataset can be loaded into your Argilla server as explained in Load with Argilla, or used directly with the datasets
library in Load with datasets
.
Using this dataset with Argilla
To load with Argilla, you'll just need to install Argilla as pip install argilla --upgrade
and then use the following code:
import argilla as rg
ds = rg.Dataset.from_hub("SeungAhSon/my_setfit_dataset")
This will load the settings and records from the dataset repository and push them to you Argilla server for exploration and annotation.
Using this dataset with datasets
To load the records of this dataset with datasets
, you'll just need to install datasets
as pip install datasets --upgrade
and then use the following code:
from datasets import load_dataset
ds = load_dataset("SeungAhSon/my_setfit_dataset")
This will only load the records of the dataset, but not the Argilla settings.
Dataset Structure
This dataset repo contains:
- Dataset records in a format compatible with HuggingFace
datasets
. These records will be loaded automatically when usingrg.Dataset.from_hub
and can be loaded independently using thedatasets
library viaload_dataset
. - The annotation guidelines that have been used for building and curating the dataset, if they've been defined in Argilla.
- A dataset configuration folder conforming to the Argilla dataset format in
.argilla
.
The dataset is created in Argilla with: fields, questions, suggestions, metadata, vectors, and guidelines.
Fields
The fields are the features or text of a dataset's records. For example, the 'text' column of a text classification dataset of the 'prompt' column of an instruction following dataset.
Field Name | Title | Type | Required | Markdown |
---|---|---|---|---|
text | text | text | True | False |
Questions
The questions are the questions that will be asked to the annotators. They can be of different types, such as rating, text, label_selection, multi_label_selection, or ranking.
Question Name | Title | Type | Required | Description | Values/Labels |
---|---|---|---|---|---|
topics | Select the topic(s) of the request | multi_label_selection | True | N/A | ['activate_my_card', 'age_limit', 'apple_pay_or_google_pay', 'atm_support', 'automatic_top_up', 'balance_not_updated_after_bank_transfer', 'balance_not_updated_after_cheque_or_cash_deposit', 'beneficiary_not_allowed', 'cancel_transfer', 'card_about_to_expire', 'card_acceptance', 'card_arrival', 'card_delivery_estimate', 'card_linking', 'card_not_working', 'card_payment_fee_charged', 'card_payment_not_recognised', 'card_payment_wrong_exchange_rate', 'card_swallowed', 'cash_withdrawal_charge', 'cash_withdrawal_not_recognised', 'change_pin', 'compromised_card', 'contactless_not_working', 'country_support', 'declined_card_payment', 'declined_cash_withdrawal', 'declined_transfer', 'direct_debit_payment_not_recognised', 'disposable_card_limits', 'edit_personal_details', 'exchange_charge', 'exchange_rate', 'exchange_via_app', 'extra_charge_on_statement', 'failed_transfer', 'fiat_currency_support', 'get_disposable_virtual_card', 'get_physical_card', 'getting_spare_card', 'getting_virtual_card', 'lost_or_stolen_card', 'lost_or_stolen_phone', 'order_physical_card', 'passcode_forgotten', 'pending_card_payment', 'pending_cash_withdrawal', 'pending_top_up', 'pending_transfer', 'pin_blocked', 'receiving_money', 'Refund_not_showing_up', 'request_refund', 'reverted_card_payment?', 'supported_cards_and_currencies', 'terminate_account', 'top_up_by_bank_transfer_charge', 'top_up_by_card_charge', 'top_up_by_cash_or_cheque', 'top_up_failed', 'top_up_limits', 'top_up_reverted', 'topping_up_by_card', 'transaction_charged_twice', 'transfer_fee_charged', 'transfer_into_account', 'transfer_not_received_by_recipient', 'transfer_timing', 'unable_to_verify_identity', 'verify_my_identity', 'verify_source_of_funds', 'verify_top_up', 'virtual_card_not_working', 'visa_or_mastercard', 'why_verify_identity', 'wrong_amount_of_cash_received', 'wrong_exchange_rate_for_cash_withdrawal'] |
sentiment | What is the sentiment of the message? | label_selection | True | N/A | ['positive', 'neutral', 'negative'] |
Data Instances
An example of a dataset instance in Argilla looks as follows:
{
"_server_id": "70e66e5f-32a6-4376-9b89-48c355365e56",
"fields": {
"text": "I need to reset my passcode. How do I do it?"
},
"id": "74194048-4270-4e14-b5d8-58193abd969c",
"metadata": {},
"responses": {},
"status": "pending",
"suggestions": {
"sentiment": {
"agent": null,
"score": null,
"value": "neutral"
},
"topics": {
"agent": null,
"score": null,
"value": [
"passcode_forgotten"
]
}
},
"vectors": {}
}
While the same record in HuggingFace datasets
looks as follows:
{
"_server_id": "70e66e5f-32a6-4376-9b89-48c355365e56",
"id": "74194048-4270-4e14-b5d8-58193abd969c",
"sentiment.suggestion": "neutral",
"sentiment.suggestion.agent": null,
"sentiment.suggestion.score": null,
"status": "pending",
"text": "I need to reset my passcode. How do I do it?",
"topics.suggestion": [
"passcode_forgotten"
],
"topics.suggestion.agent": null,
"topics.suggestion.score": null
}
Data Splits
The dataset contains a single split, which is train
.
Dataset Creation
Curation Rationale
[More Information Needed]
Source Data
Initial Data Collection and Normalization
[More Information Needed]
Who are the source language producers?
[More Information Needed]
Annotations
Annotation guidelines
[More Information Needed]
Annotation process
[More Information Needed]
Who are the annotators?
[More Information Needed]
Personal and Sensitive Information
[More Information Needed]
Considerations for Using the Data
Social Impact of Dataset
[More Information Needed]
Discussion of Biases
[More Information Needed]
Other Known Limitations
[More Information Needed]
Additional Information
Dataset Curators
[More Information Needed]
Licensing Information
[More Information Needed]
Citation Information
[More Information Needed]
Contributions
[More Information Needed]
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