Datasets:
Tasks:
Text Classification
Modalities:
Text
Formats:
parquet
Sub-tasks:
sentiment-classification
Languages:
English
Size:
1K - 10K
License:
text
stringlengths 11
9.18k
| inputs
dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
stringlengths 36
36
| metadata
null | status
stringclasses 1
value | event_timestamp
timestamp[us] | metrics
dict |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Uber has done a great job to provide us an alternative transportation for people who don't want to use bus or taxis. It provides security and privacy for the customers. | {
"text": "Uber has done a great job to provide us an alternative transportation for people who don't want to use bus or taxis. It provides security and privacy for the customers."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 00029140-3e1a-41ca-be26-a30fdd36d29e | null | Default | 2017-09-29T00:00:00 | {
"text_length": 168
} |
I've drove Uber for several months last year. I haven't drove for them since I found a good paying job but as of now could use the extra money for holidays. I've been trying to log back into my active account but had no luck retrieving a varification code since I no longer have the same phone/number. I've tried numerous times to contact them about this but with no luck. Every message I send are returned saying I cant reply to that email. & when I go to the website for Uber help I stil get no results back. | {
"text": "I've drove Uber for several months last year. I haven't drove for them since I found a good paying job but as of now could use the extra money for holidays. I've been trying to log back into my active account but had no luck retrieving a varification code since I no longer have the same phone/number. I've tried numerous times to contact them about this but with no luck. Every message I send are returned saying I cant reply to that email. & when I go to the website for Uber help I stil get no results back."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 001d6833-4121-4059-b521-6b1bf997b8f2 | null | Default | 2017-10-09T00:00:00 | {
"text_length": 510
} |
I have a worst experience in UBER. Most Cheated company, worst drivers, rash driving. Never ever think to book this cab. I am not getting the option of negative rating. | {
"text": "I have a worst experience in UBER. Most Cheated company, worst drivers, rash driving. Never ever think to book this cab. I am not getting the option of negative rating."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 00301095-71a4-4543-a026-56e0a699aad9 | null | Default | 2016-04-28T00:00:00 | {
"text_length": 169
} |
I just received an odd snail mail supposedly from Uber, there's only one problem: I never used Uber, either as a driver or a rider. It came from a "Return Mail Processing", which runs out of a PO box in Claysburg, PA, and suggests I sign up with "experianidworks.com", which itself appears to be a known fraudulent site. If you receive a letter like this, beware. The website wants your SS number, everything. | {
"text": "I just received an odd snail mail supposedly from Uber, there's only one problem: I never used Uber, either as a driver or a rider. It came from a \"Return Mail Processing\", which runs out of a PO box in Claysburg, PA, and suggests I sign up with \"experianidworks.com\", which itself appears to be a known fraudulent site. If you receive a letter like this, beware. The website wants your SS number, everything."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 00398cff-48f3-43e2-a164-e0ac63a4797d | null | Default | 2017-12-11T00:00:00 | {
"text_length": 409
} |
I made an Uber reservation and after waiting for several minutes, the driver never showed up and then he cancelled the trip. I have 2 issue here: On top of this, Uber charged me with a cancellation fee, how ridiculous. I then again tried to reserve a ride, and now they charge me with $33 more with a reason of high demand. This seems like an on-purpose rip-off or a fake demand created. Will never use UBER again. | {
"text": "I made an Uber reservation and after waiting for several minutes, the driver never showed up and then he cancelled the trip. I have 2 issue here: On top of this, Uber charged me with a cancellation fee, how ridiculous. I then again tried to reserve a ride, and now they charge me with $33 more with a reason of high demand. This seems like an on-purpose rip-off or a fake demand created. Will never use UBER again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 003eb096-04ea-421e-9235-674ad6bc3681 | null | Default | 2017-04-28T00:00:00 | {
"text_length": 414
} |
Whenever I book a bike or cab from Uber they never came in location from which I have booked the cab. They always go somewhere else, the problem with uber is picking up the location. Its app picks up the wrong location and the drivers goes somewhere else, then I need to help drivers to get my location. So here is the incident: yesterday (10 Aug 2018) I booked a Uber bike and I put my drop location, the same location I always puts whether it's uber or Ola and before reaching the exact location the driver says, "This is the location you have put and I will not go beyond this location," I told him that, "You will need to go from another side. This street is closed to get my place," he denied to go. I told him, "If you drop me on my location then you will be paid otherwise no payment." | {
"text": "Whenever I book a bike or cab from Uber they never came in location from which I have booked the cab. They always go somewhere else, the problem with uber is picking up the location. Its app picks up the wrong location and the drivers goes somewhere else, then I need to help drivers to get my location. So here is the incident: yesterday (10 Aug 2018) I booked a Uber bike and I put my drop location, the same location I always puts whether it's uber or Ola and before reaching the exact location the driver says, \"This is the location you have put and I will not go beyond this location,\" I told him that, \"You will need to go from another side. This street is closed to get my place,\" he denied to go. I told him, \"If you drop me on my location then you will be paid otherwise no payment.\" "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0043fada-bba6-4d22-912b-22b8efa03e14 | null | Default | 2018-08-11T00:00:00 | {
"text_length": 793
} |
Uber doesn't give a ** about safety. A reckless negligent Uber Eats courier on a bike cause a collision with my car causing damage. Uber doesn't seem to really care. Their biker's negligence jeopardized the safety of all others drivers, pedestrians and other bikers. Have police report as evidence. | {
"text": "Uber doesn't give a ** about safety. A reckless negligent Uber Eats courier on a bike cause a collision with my car causing damage. Uber doesn't seem to really care. Their biker's negligence jeopardized the safety of all others drivers, pedestrians and other bikers. Have police report as evidence."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 004977f5-425a-4be1-ba28-cf8c1b7f75f4 | null | Default | 2017-12-11T00:00:00 | {
"text_length": 298
} |
The Uber website states they have a phone numbers for customer service, (not the emergency number, or one out of Singapore), to reach someone 24-7. That is an untrue statement. They take you through several layers, click here, click there, and then back to a website that you have to sign in and create an account. NO PHONE NUMBER! | {
"text": "The Uber website states they have a phone numbers for customer service, (not the emergency number, or one out of Singapore), to reach someone 24-7. That is an untrue statement. They take you through several layers, click here, click there, and then back to a website that you have to sign in and create an account. NO PHONE NUMBER!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 006816ed-e2fa-43b0-b11f-a82bdda89af9 | null | Default | 2018-08-03T00:00:00 | {
"text_length": 331
} |
I live in a city that has a cab company. The distances are short. I did a check. Uber charges the same amount for the same ride. I guess under certain circumstances it may be cheaper but for now I am staying with my cab company. | {
"text": "I live in a city that has a cab company. The distances are short. I did a check. Uber charges the same amount for the same ride. I guess under certain circumstances it may be cheaper but for now I am staying with my cab company."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 0091ed3e-c159-474d-b48a-d3d8061b656e | null | Default | 2018-01-19T00:00:00 | {
"text_length": 228
} |
After my account was hacked and rides from England were charged to my credit card I decided to cancel my UBER account. UBER refuses to send me a check for an amount of money credited to my account. They claim that they do not issue checks. I had to cancel my credit card because of their customer database was hacked. They never notified their customers that the database was hacked!!! The amount of money they owe me is irrelevant, it is the principle of the matter. | {
"text": "After my account was hacked and rides from England were charged to my credit card I decided to cancel my UBER account. UBER refuses to send me a check for an amount of money credited to my account. They claim that they do not issue checks. I had to cancel my credit card because of their customer database was hacked. They never notified their customers that the database was hacked!!! The amount of money they owe me is irrelevant, it is the principle of the matter."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 00a60722-6e1b-4f0f-b019-bdde614e95e0 | null | Default | 2017-12-09T00:00:00 | {
"text_length": 467
} |
A transportation app that has come to improve on thé day to day runing of activities all over accra or Ghana | {
"text": "A transportation app that has come to improve on thé day to day runing of activities all over accra or Ghana"
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | 00c0cf98-a3e9-42d6-a8d9-b1c86d120d4f | null | Default | 2019-10-03T00:00:00 | {
"text_length": 108
} |
Uber drivers are amazing. However, uber as a company not so much. The app rarely gets my location correct, the spotify collaboration... doesn't work, the gps on the app sends drivers the round about way. It. Sucks. Uber I once thought you were great. Now I think... Get your $#*! together. | {
"text": "Uber drivers are amazing. However, uber as a company not so much. The app rarely gets my location correct, the spotify collaboration... doesn't work, the gps on the app sends drivers the round about way. It. Sucks. Uber I once thought you were great. Now I think... Get your $#*! together."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 00c9193e-1192-4d51-b39a-f1d22fc0ff34 | null | Default | 2015-09-19T00:00:00 | {
"text_length": 289
} |
I saw the commercials and needed transportation as I am disabled and my knees and legs are also weakened. I opened a Uber account, added a promo code, and thought I was set for my first trip, wrong! I was refused pick up 5 times and was stranded. I tried walking but my legs gave way and fell on the side of the road, a stranger helped me and gave me a ride home. I contacted the company and they stated the account problem is fine on next ride. I was dropped off by a family member before his work, then called Uber again, and again I was refused a ride so I had to pay 25.00 out of pocket as I had my granddaughter which had to be dropped off home then myself. | {
"text": "I saw the commercials and needed transportation as I am disabled and my knees and legs are also weakened. I opened a Uber account, added a promo code, and thought I was set for my first trip, wrong! I was refused pick up 5 times and was stranded. I tried walking but my legs gave way and fell on the side of the road, a stranger helped me and gave me a ride home. I contacted the company and they stated the account problem is fine on next ride. I was dropped off by a family member before his work, then called Uber again, and again I was refused a ride so I had to pay 25.00 out of pocket as I had my granddaughter which had to be dropped off home then myself."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 00f189a6-c831-4291-9dbb-8dc0199c8dde | null | Default | 2017-02-16T00:00:00 | {
"text_length": 662
} |
I used Uber for the first time while in Italy. Tried two times to find my drivers. They had my hotel name. I was waiting outside for them. One driver never showed up. The other was late. Said he was waiting for me down the street. I Cancelled. Uber then charges me 20 euros for two rides that never happened. It took a " act of congress" to get a refund. They don't have customer service phone support. Just email and a self help system that has pre- chosen choices for you to pick regarding your problem. Then It directs you to a AI type system which is no help. Until this multi million dollar company decides to invest in real phone support with a real C.S agent, I'll never use them. | {
"text": "I used Uber for the first time while in Italy. Tried two times to find my drivers. They had my hotel name. I was waiting outside for them. One driver never showed up. The other was late. Said he was waiting for me down the street. I Cancelled. Uber then charges me 20 euros for two rides that never happened. It took a \" act of congress\" to get a refund. They don't have customer service phone support. Just email and a self help system that has pre- chosen choices for you to pick regarding your problem. Then It directs you to a AI type system which is no help. Until this multi million dollar company decides to invest in real phone support with a real C.S agent, I'll never use them."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0123647e-0ec5-4a53-b111-35e7051013c5 | null | Default | 2018-07-04T00:00:00 | {
"text_length": 690
} |
You can't pay cash on Uber, so you can't control how much they put on your card. A driverthat Uber seems to support is to not show your trip as ended. So. The driver picked up my girlfriend and dropped her at my house, both addresses were input in the App, but she got no receipt that day as the trip according to Uber wasn't ended until over 20 hours and 50 miles. I assume the driver defrauded us, or there was a glitch in their software, but after days of correspondence and sending a copy of the receipt, I still get the run-around. I fought for Uber to be allowed here in Miami as the cabs were horrible. Now the cabs are better, and I can avoid being scammed using Uber! | {
"text": "You can't pay cash on Uber, so you can't control how much they put on your card. A driverthat Uber seems to support is to not show your trip as ended. So. The driver picked up my girlfriend and dropped her at my house, both addresses were input in the App, but she got no receipt that day as the trip according to Uber wasn't ended until over 20 hours and 50 miles. I assume the driver defrauded us, or there was a glitch in their software, but after days of correspondence and sending a copy of the receipt, I still get the run-around. I fought for Uber to be allowed here in Miami as the cabs were horrible. Now the cabs are better, and I can avoid being scammed using Uber!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 012c84dd-86d7-49f7-b712-bfd7da5f75d6 | null | Default | 2016-03-27T00:00:00 | {
"text_length": 681
} |
After about 20 rides last year on Uber, I have no complaints about convenience, safety or anything bad to say. I love Uber. I have gotten to all my destinations and had pleasant conversations with all the drivers. | {
"text": "After about 20 rides last year on Uber, I have no complaints about convenience, safety or anything bad to say. I love Uber. I have gotten to all my destinations and had pleasant conversations with all the drivers."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 01454215-6b63-4815-983b-e4035ba3f026 | null | Default | 2019-03-19T00:00:00 | {
"text_length": 213
} |
how about I took uber about 6x and got a vehicle and uber continue to charge my credit cards that was on file. They have no real contact information so I am filing a claim against them for my money I dont care if it only 16 dollars....I believe in fairness and honesty...so I am filing....they arent helping the customer but instead cheating the customer.....and yet would have so questions on their site stating pick one you were drop off at the wrong location or your driver was lost no and no you took my money in my account when I didnt use you at all. Thanks and you have a good day@#$%^%$ | {
"text": "how about I took uber about 6x and got a vehicle and uber continue to charge my credit cards that was on file. They have no real contact information so I am filing a claim against them for my money I dont care if it only 16 dollars....I believe in fairness and honesty...so I am filing....they arent helping the customer but instead cheating the customer.....and yet would have so questions on their site stating pick one you were drop off at the wrong location or your driver was lost no and no you took my money in my account when I didnt use you at all. Thanks and you have a good day@#$%^%$"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0148bcd1-0b89-41f5-bf7b-c7ec9d0206d0 | null | Default | 2018-04-12T00:00:00 | {
"text_length": 594
} |
I recently used Uber got to see the pic of the driver who was coming to get me and my friends, when the driver pulled up she had someone in the passanger seat with her there was 4 of us guys for this Uber ride, she told me she didn't know there was going to be 4 of us and said the passanger was her husband and told him he would have to go to the bar while she dropped us of since there was 4 of us and needed his space too and would be back for him, this made me feel really awkward and now ill take a taxi before calling Uber | {
"text": "I recently used Uber got to see the pic of the driver who was coming to get me and my friends, when the driver pulled up she had someone in the passanger seat with her there was 4 of us guys for this Uber ride, she told me she didn't know there was going to be 4 of us and said the passanger was her husband and told him he would have to go to the bar while she dropped us of since there was 4 of us and needed his space too and would be back for him, this made me feel really awkward and now ill take a taxi before calling Uber"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 016397d9-5353-4a64-8624-20455a9985d3 | null | Default | 2015-10-26T00:00:00 | {
"text_length": 528
} |
The two drivers in Chicago left because they did not come to the pick up area. They went to the wrong street both times. We waited for 45 minutes and they charge us $5 both times for not being there. Uber is a great concept but have horrible drivers. This is the last time I ever use Uber again. | {
"text": "The two drivers in Chicago left because they did not come to the pick up area. They went to the wrong street both times. We waited for 45 minutes and they charge us $5 both times for not being there. Uber is a great concept but have horrible drivers. This is the last time I ever use Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 01ba6fcd-d707-41b0-9465-0e2223981002 | null | Default | 2019-06-16T00:00:00 | {
"text_length": 295
} |
So, it had been a while since I visited New York City. At LaGuardia Airport I wanted a cab to get to my destination in Brooklyn and the Yellow Cab drivers refused to take me. I had truly forgotten how racist the Yellow cab drivers were in NYC. BUT! Thank GOODNESS for Uber! Downloaded the app, got my ride and used Uber my entire stay in NYC. TO HELL WITH THE YELLOW CABS! UBER IS THE GREATEST! | {
"text": "So, it had been a while since I visited New York City. At LaGuardia Airport I wanted a cab to get to my destination in Brooklyn and the Yellow Cab drivers refused to take me. I had truly forgotten how racist the Yellow cab drivers were in NYC. BUT! Thank GOODNESS for Uber! Downloaded the app, got my ride and used Uber my entire stay in NYC. TO HELL WITH THE YELLOW CABS! UBER IS THE GREATEST!"
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 021079ce-8e45-4f59-a20c-e6524bf559cf | null | Default | 2019-06-13T00:00:00 | {
"text_length": 394
} |
Thanks for not picking us or returning phone calls. Thank goodness for 444-4444. | {
"text": "Thanks for not picking us or returning phone calls. Thank goodness for 444-4444."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 022f6061-828f-40c1-b86b-7e32973dc391 | null | Default | 2015-12-20T00:00:00 | {
"text_length": 80
} |
I had 6-7 free rides which I was rewarded by referring my friends. Yesterday I referred one of my friend and she received first free ride and took a ride. I received a mail stating that I have earned free ride of 125/-. I then booked a cab in Uber but when I reached my destination I was charged the whole amount. I opened the app after paying the driver and saw there was no free rides available for me whereas day before yesterday I saw 6 free rides which were not expired also. I immediately mailed to customer help and they replied that I have misused my account to get a free ride. This is ridiculous. | {
"text": "I had 6-7 free rides which I was rewarded by referring my friends. Yesterday I referred one of my friend and she received first free ride and took a ride. I received a mail stating that I have earned free ride of 125/-. I then booked a cab in Uber but when I reached my destination I was charged the whole amount. I opened the app after paying the driver and saw there was no free rides available for me whereas day before yesterday I saw 6 free rides which were not expired also. I immediately mailed to customer help and they replied that I have misused my account to get a free ride. This is ridiculous. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0283a16a-c1de-4e73-a02f-da9794083598 | null | Default | 2016-06-20T00:00:00 | {
"text_length": 607
} |
I've driven for Uber for 3 years and constant battle for them to get fares accurate or my rides disappear completely. And it's always in their favor. And always the bigger fares. I've never been overpaid for a ride accidentally. Customer service is a joke. They act like idiots who can't understand common English and only ever send a canned response. It is the most frustrating customer services I've ever dealt with. Uber treats drivers as though they are expendable. When they list how many miles I drove on a ride it is always less than that what I actually drove according to my GPS. | {
"text": "I've driven for Uber for 3 years and constant battle for them to get fares accurate or my rides disappear completely. And it's always in their favor. And always the bigger fares. I've never been overpaid for a ride accidentally. Customer service is a joke. They act like idiots who can't understand common English and only ever send a canned response. It is the most frustrating customer services I've ever dealt with. Uber treats drivers as though they are expendable. When they list how many miles I drove on a ride it is always less than that what I actually drove according to my GPS."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 02c1d7c0-93cf-47af-b21a-b51ef01712f2 | null | Default | 2018-09-08T00:00:00 | {
"text_length": 588
} |
So I scheduled at 4:15 to 4:25am pick-up from Uber to go to airport. Uber driver notified at 3:50am and dispatched to my house. Driver leaves before my pick-up window, does not tell me he is waiting (neither does App) and I get charged a cancellation fee. I try a second time to locate a driver on Uber but none available and a driver also not available on Lyft. I end up with a taxi and a hefty fare charge. Uber touts that they offer a guarantee that your driver will be there during your pick-up time or they will give you a $10 credit. It took two e-mails to get Uber to reverse the cancellation fee, this happened only after they admitted that their driver left early. Poor, poor driver service and customer service. If Uber will not stand behind their guarantee then how can you trust them to pick you up on your scheduled time? I only ask for accountability and dependable service, isn't this what we are paying for... | {
"text": "So I scheduled at 4:15 to 4:25am pick-up from Uber to go to airport. Uber driver notified at 3:50am and dispatched to my house. Driver leaves before my pick-up window, does not tell me he is waiting (neither does App) and I get charged a cancellation fee. I try a second time to locate a driver on Uber but none available and a driver also not available on Lyft. I end up with a taxi and a hefty fare charge. Uber touts that they offer a guarantee that your driver will be there during your pick-up time or they will give you a $10 credit. It took two e-mails to get Uber to reverse the cancellation fee, this happened only after they admitted that their driver left early. Poor, poor driver service and customer service. If Uber will not stand behind their guarantee then how can you trust them to pick you up on your scheduled time? I only ask for accountability and dependable service, isn't this what we are paying for..."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 02cd7901-ec5e-42f9-8dce-3e87d938ff22 | null | Default | 2018-08-20T00:00:00 | {
"text_length": 925
} |
I thought they were good until one night I took use of Uber from Milwaukee Airport. Before I selected what type of care service I wanted from Uber, I immediately got a phone call from an Uber Driver - which I thought was very odd as all other times they responded a few minutes AFTER I finished choosing the car type and then submitted. A black car - a Lincoln Towncar showed up. I was charged $55.00 just from the airport to West Allis. I was expecting to pay about $20.00 which is what I paid on the way to the airport 5 days earlier. After complaining to the company all they said was that I chose the Black expensive car - even though I never even had a chance to choose type of car on the APP - the company said they already paid the driver so they could not do anything about it. I think the driver knows how to intercept the signal as soon as you log into the APP - BEWARE! | {
"text": "I thought they were good until one night I took use of Uber from Milwaukee Airport. Before I selected what type of care service I wanted from Uber, I immediately got a phone call from an Uber Driver - which I thought was very odd as all other times they responded a few minutes AFTER I finished choosing the car type and then submitted. A black car - a Lincoln Towncar showed up. I was charged $55.00 just from the airport to West Allis. I was expecting to pay about $20.00 which is what I paid on the way to the airport 5 days earlier. After complaining to the company all they said was that I chose the Black expensive car - even though I never even had a chance to choose type of car on the APP - the company said they already paid the driver so they could not do anything about it. I think the driver knows how to intercept the signal as soon as you log into the APP - BEWARE!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 02d6ad48-9112-4ee7-9893-e26da7dee992 | null | Default | 2015-03-05T00:00:00 | {
"text_length": 889
} |
I booked uber but those drivers told that we are very far we won't come to pick you.up...they suggested me to cancel it and book it again...again the next driver told me the same... I will be simply charged due to cancellation... _x000D_The company should check this... worst experience as I was in hurry... | {
"text": "I booked uber but those drivers told that we are very far we won't come to pick you.up...they suggested me to cancel it and book it again...again the next driver told me the same... I will be simply charged due to cancellation... _x000D_The company should check this... worst experience as I was in hurry..."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 02d85357-846e-4ba0-b8b9-5efe0af4a2ba | null | Default | 2017-07-02T00:00:00 | {
"text_length": 307
} |
An Uber driver was parked in a van with his door open waiting for a customer to come out. My son asked this driver to call 911 because there was a girl running around trying to stab him and his friends. This driver refused to call 911. Then this girl and a guy with a hoody on came up to my son and the guy stabbed my son in the neck and ran off. This Uber driver was still sitting there when this occurred. My son was on the ground holding his neck and blood was rushing out and he again asked your driver to please call 911. This Uber driver once again refused. | {
"text": "An Uber driver was parked in a van with his door open waiting for a customer to come out. My son asked this driver to call 911 because there was a girl running around trying to stab him and his friends. This driver refused to call 911. Then this girl and a guy with a hoody on came up to my son and the guy stabbed my son in the neck and ran off. This Uber driver was still sitting there when this occurred. My son was on the ground holding his neck and blood was rushing out and he again asked your driver to please call 911. This Uber driver once again refused. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 02e8de69-b016-4417-a796-ccced8557eb0 | null | Default | 2019-05-29T00:00:00 | {
"text_length": 564
} |
Do not lose anything in Uber otherwise your experience will be a nightmare getting them to recognize you. My friend had the ride set up however at the end of the trip I got dropped off leaving my wallet in the black leather seats, black wallet at night. Anyhow, my friend needed to provide verification about her account, no problem, except around 40 emails and 2 days later they didn't accept the email address from her account she provided at signing nor her phone number that she was calling from that she used for this ride. | {
"text": "Do not lose anything in Uber otherwise your experience will be a nightmare getting them to recognize you. My friend had the ride set up however at the end of the trip I got dropped off leaving my wallet in the black leather seats, black wallet at night. Anyhow, my friend needed to provide verification about her account, no problem, except around 40 emails and 2 days later they didn't accept the email address from her account she provided at signing nor her phone number that she was calling from that she used for this ride. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 02eedb01-6f18-4d34-8c1f-26cdb839f11b | null | Default | 2017-10-30T00:00:00 | {
"text_length": 529
} |
JUST CHECKED MY ACCOUNT 12/31/15 AND SEEN THREE PENDING FROM UBER, NEVER EVER USED UBER IN MY LIFE, HOW DID THEY GET MY DEBIT INFO! HERE IS WHAT IS SAYS: I CAN'T EVEN GET AHOLD OF ANY UBER PERSON TO SEE WHO FRAUDULENTY GOT MY DEBIT CARD!_x000D_Pending_x000D_150717 DDA RECUR Uber BV / 150717 DDA RECUR Uber BV Uber BV help.uber.com NL NL *******10599 _x000D_-$4.17 _x000D_ Pending _x000D_150716 DDA RECUR Uber BV / 150716 DDA RECUR Uber BV Uber BV help.uber.com NL NL *******21693 _x000D_-$3.55 _x000D_ Pending _x000D_150715 DDA RECUR Uber BV / 150715 DDA RECUR Uber BV Uber BV help.uber.com NL NL *******10860 _x000D_-$1.23 | {
"text": "JUST CHECKED MY ACCOUNT 12/31/15 AND SEEN THREE PENDING FROM UBER, NEVER EVER USED UBER IN MY LIFE, HOW DID THEY GET MY DEBIT INFO! HERE IS WHAT IS SAYS: I CAN'T EVEN GET AHOLD OF ANY UBER PERSON TO SEE WHO FRAUDULENTY GOT MY DEBIT CARD!_x000D_Pending_x000D_150717 DDA RECUR Uber BV / 150717 DDA RECUR Uber BV Uber BV help.uber.com NL NL *******10599 _x000D_-$4.17 _x000D_ Pending _x000D_150716 DDA RECUR Uber BV / 150716 DDA RECUR Uber BV Uber BV help.uber.com NL NL *******21693 _x000D_-$3.55 _x000D_ Pending _x000D_150715 DDA RECUR Uber BV / 150715 DDA RECUR Uber BV Uber BV help.uber.com NL NL *******10860 _x000D_-$1.23"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 02f87006-48ca-42d9-85fc-98bf263bb380 | null | Default | 2015-12-31T00:00:00 | {
"text_length": 624
} |
I have used Uber since they came to my area. The prices have skyrocketed since they first began service here. The last two times I used it, the driver was lost and driving around forever so the wait was extremely long. Besides the price hikes, I really like Uber. | {
"text": "I have used Uber since they came to my area. The prices have skyrocketed since they first began service here. The last two times I used it, the driver was lost and driving around forever so the wait was extremely long. Besides the price hikes, I really like Uber."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 0318120a-c460-48a5-83d8-df7e68aeb94a | null | Default | 2018-07-25T00:00:00 | {
"text_length": 263
} |
Unfortunately though, I recently had a bad experience with a driver service was worse... | {
"text": "Unfortunately though, I recently had a bad experience with a driver service was worse..."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 03455c42-159e-4fa7-9b36-666f43584c4e | null | Default | 2016-02-12T00:00:00 | {
"text_length": 90
} |
How do they keep getting away with things. I use Uber everyday multiple times a day. I've had drivers blow stop signs and drive recklessly etc. I needed an Uber the other night so I used my app and I was connected to Mohammed. He immediately calls me to tell me he is over 20 min. away even though my app which has always been accurate said he is 12 min. away. I told him I would wait. 30 min. later since he obviously took his sweet ** time he pulls up more than halfway up the block. I walk towards him and as I'm about to open the door on the driver's passenger side he drives off. He actually could've hit me and hurt me. I called him repeatedly with no answer. He then pulls up on the other end of the block on a main road. As I speed walk towards him waving my arms he drove off again. I then saw him drive by again and drive around the neighborhood and park around the block from me as you can see it on the app. I called him but nothing. | {
"text": "How do they keep getting away with things. I use Uber everyday multiple times a day. I've had drivers blow stop signs and drive recklessly etc. I needed an Uber the other night so I used my app and I was connected to Mohammed. He immediately calls me to tell me he is over 20 min. away even though my app which has always been accurate said he is 12 min. away. I told him I would wait. 30 min. later since he obviously took his sweet ** time he pulls up more than halfway up the block. I walk towards him and as I'm about to open the door on the driver's passenger side he drives off. He actually could've hit me and hurt me. I called him repeatedly with no answer. He then pulls up on the other end of the block on a main road. As I speed walk towards him waving my arms he drove off again. I then saw him drive by again and drive around the neighborhood and park around the block from me as you can see it on the app. I called him but nothing. "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 03a12ccc-350f-4db9-b1fd-60a74c3b0564 | null | Default | 2017-02-22T00:00:00 | {
"text_length": 946
} |
I usually have good experiences with Uber. Drivers are pleasant and cars are clean and on time. My only complaint is the extremely high rates at peak times. I had one trip where it was $60 to the event and $315 to return home. Obviously, I had to find another way to get home. | {
"text": "I usually have good experiences with Uber. Drivers are pleasant and cars are clean and on time. My only complaint is the extremely high rates at peak times. I had one trip where it was $60 to the event and $315 to return home. Obviously, I had to find another way to get home."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 03bb0b06-1d00-484a-864c-7f88d99c03b7 | null | Default | 2018-07-24T00:00:00 | {
"text_length": 276
} |
I live in Europe and I've started using Uber as I was traveling through middle and south america. At the beginning everthing was fine and I thought it was a great service but sadly I was proven wrong! As I wanted to go from Meddelin city colombia to the airport to take my flight to panama city, panama... I used the Uber App for the transfer and the price that was shown to me on the App was approx. $25. It was $5 more than what I've paid for a normal Taxi coming from the airport to Medellin city but I was in hurry so I took the offer. After I've arrived at the airport though I've noticed that $45 were booked from my cc by Uber for this ride, so I did what everyone would normally do and that is send a complaint to Uber about the overcharge. I did this using the Uber app. Anyhow two days later I've received an email from Uber and I couldn't believe what they wrote to me."Your account has been permanently suspended". So they have suspended my account permanently for sending a complaint via their App. Can anybody believe this? Well after seeing what United Airlines did to one of it's customers nothing should shock us anymore! But all I want to say here is.. we all need to always look for and use alternatives. These big companies need to have as much competition as possible otherwise they will grow arrogant and start treating their customers like trash. | {
"text": "I live in Europe and I've started using Uber as I was traveling through middle and south america. At the beginning everthing was fine and I thought it was a great service but sadly I was proven wrong! As I wanted to go from Meddelin city colombia to the airport to take my flight to panama city, panama... I used the Uber App for the transfer and the price that was shown to me on the App was approx. $25. It was $5 more than what I've paid for a normal Taxi coming from the airport to Medellin city but I was in hurry so I took the offer. After I've arrived at the airport though I've noticed that $45 were booked from my cc by Uber for this ride, so I did what everyone would normally do and that is send a complaint to Uber about the overcharge. I did this using the Uber app. Anyhow two days later I've received an email from Uber and I couldn't believe what they wrote to me.\"Your account has been permanently suspended\". So they have suspended my account permanently for sending a complaint via their App. Can anybody believe this? Well after seeing what United Airlines did to one of it's customers nothing should shock us anymore! But all I want to say here is.. we all need to always look for and use alternatives. These big companies need to have as much competition as possible otherwise they will grow arrogant and start treating their customers like trash."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 03bca1a6-789c-4a53-8ab6-355516b77f27 | null | Default | 2017-05-07T00:00:00 | {
"text_length": 1369
} |
Sadly I have not had very good service in Edmonton by Uber in the last few months. I have been sworn at by drivers, insulted by drivers, had advances made toward me by drivers, and more. Most drivers refused to come into my condo complex because the GPS shows my address as in the middle of the road. If I pin the address as suggested on their website they go to the wrong address and then cancel the trip. I regularly get double charged and have to request a refund. Also I have been noticing that in the last few weeks I have be quoted a rate, charge the rate, then refunded that rate, and charged a higher rate every trip. The saddest part of all is that in Edmonton Uber is the safest way to travel outside of the bus. I wouldn't get into a cab in this city ever and now I don't ever want to get into an Uber. I have contact Uber about my issues as well and been threatened multiple times. Uber is all about $$. They could care less about their customers. | {
"text": "Sadly I have not had very good service in Edmonton by Uber in the last few months. I have been sworn at by drivers, insulted by drivers, had advances made toward me by drivers, and more. Most drivers refused to come into my condo complex because the GPS shows my address as in the middle of the road. If I pin the address as suggested on their website they go to the wrong address and then cancel the trip. I regularly get double charged and have to request a refund. Also I have been noticing that in the last few weeks I have be quoted a rate, charge the rate, then refunded that rate, and charged a higher rate every trip. The saddest part of all is that in Edmonton Uber is the safest way to travel outside of the bus. I wouldn't get into a cab in this city ever and now I don't ever want to get into an Uber. I have contact Uber about my issues as well and been threatened multiple times. Uber is all about $$. They could care less about their customers."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 03da60e6-6d5e-4692-94a9-d086c9147b2a | null | Default | 2017-11-21T00:00:00 | {
"text_length": 959
} |
I woke up one day to find that someone had ordered a ride using my account in Philadelphia while I was asleep in New York. Naturally, I changed my password and sent an email to Uber's support team so that they could look into the issue. They did not look into the issue whatsoever, would not issue a refund, and failed to provide me with a number to call so that I could speak with a representative. Apparently, if someone steals your information from their poorly protected site/app and uses your money to pay for a ride, all Uber cares about is that someone paid for the ride. This will not be the only place I file a complaint. | {
"text": "I woke up one day to find that someone had ordered a ride using my account in Philadelphia while I was asleep in New York. Naturally, I changed my password and sent an email to Uber's support team so that they could look into the issue. They did not look into the issue whatsoever, would not issue a refund, and failed to provide me with a number to call so that I could speak with a representative. Apparently, if someone steals your information from their poorly protected site/app and uses your money to pay for a ride, all Uber cares about is that someone paid for the ride. This will not be the only place I file a complaint."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 03ddcd09-7d7e-45df-b7b6-25a7d3777bca | null | Default | 2017-03-26T00:00:00 | {
"text_length": 630
} |
I downloaded the app in Charleston and didn't even get to use it before it locked me out and wouldn't let me use either mobile number to create another account. Absolutely rubbish, terrible customer service. I couldn't even delete my account as it wouldn't let me. They kept referring me to emails the support team had sent but I never received them. Totally disgraceful company. | {
"text": "I downloaded the app in Charleston and didn't even get to use it before it locked me out and wouldn't let me use either mobile number to create another account. Absolutely rubbish, terrible customer service. I couldn't even delete my account as it wouldn't let me. They kept referring me to emails the support team had sent but I never received them. Totally disgraceful company."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 03e81ed4-d846-4946-8871-a869946d8f4e | null | Default | 2019-04-05T00:00:00 | {
"text_length": 379
} |
I had seven fraudulent Uber transactions over three days in mid-October on my credit card. For nearly a week, I tried unsuccessfully to get Uber customer service to help. Uber was totally uncooperative. They refused to engage in the fraudulent charges someone in their system imposed on me. I had to cancel my credit card, get a new credit card and leave my credit card company to battle awful Uber. Uber buyer beware. I know I will never use their services again. | {
"text": "I had seven fraudulent Uber transactions over three days in mid-October on my credit card. For nearly a week, I tried unsuccessfully to get Uber customer service to help. Uber was totally uncooperative. They refused to engage in the fraudulent charges someone in their system imposed on me. I had to cancel my credit card, get a new credit card and leave my credit card company to battle awful Uber. Uber buyer beware. I know I will never use their services again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0406ff3d-2b4d-4ecc-9af8-b60d72a6825f | null | Default | 2019-10-21T00:00:00 | {
"text_length": 464
} |
I booked an UBER x car from Grand Central to Bed-Stuy and was quoted about $23. Driver was on his way and I got a text that said the fare changed due to increased demand. There was no other information on the app on the fare increase. I texted the driver and asked how much the surge was. He texted "2.2" which I thought was $2.20 or about 10%. I got a receipt for $67.00!!! Or 2.2 TIMES the fare. Numerous emails late and they only want to give a "Courtesy credit" of $18, still paid $50 for the fair quotes at $23. | {
"text": "I booked an UBER x car from Grand Central to Bed-Stuy and was quoted about $23. Driver was on his way and I got a text that said the fare changed due to increased demand. There was no other information on the app on the fare increase. I texted the driver and asked how much the surge was. He texted \"2.2\" which I thought was $2.20 or about 10%. I got a receipt for $67.00!!! Or 2.2 TIMES the fare. Numerous emails late and they only want to give a \"Courtesy credit\" of $18, still paid $50 for the fair quotes at $23."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 040da860-ec7b-411c-919b-4592fd2ac1a8 | null | Default | 2017-05-09T00:00:00 | {
"text_length": 516
} |
I worked for Uber and Lyft for 2.5 years and all they did was take take take from the drivers who ate mostly foreign laborers here illegally and are afraid to fight back against corporate crime. Wage theft. Like you wouldn't believe. Don't do any Gig Economy job. The government needs labor regulations. The state of California is setting the example by fighting them! | {
"text": "I worked for Uber and Lyft for 2.5 years and all they did was take take take from the drivers who ate mostly foreign laborers here illegally and are afraid to fight back against corporate crime. Wage theft. Like you wouldn't believe. Don't do any Gig Economy job. The government needs labor regulations. The state of California is setting the example by fighting them!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 041291e9-06a9-4137-8e5c-be00ab81c560 | null | Default | 2019-10-24T00:00:00 | {
"text_length": 368
} |
My husband and I use UBER or Lyft frequently when we go out because we don't want to drink and drive, even a little. We moved a little over a year ago so now our average ride is about 25 minutes since we aren't as close to where we go with our friends. Without a doubt, at least the driver going there or coming home makes a complaint about the drive because they would like to stay in the busy area and just do a lot of short drives. It makes for a very uncomfortable ride. I even had one complain the whole time and then make sure I knew there was now an option for tipping. I tip almost all of the time but when I am made to feel uncomfortable because the driver has to do their job and drive me home, just farther than they would like, why would I tip that driver?! We all have things about our jobs we don't like but your main job is to drive. | {
"text": "My husband and I use UBER or Lyft frequently when we go out because we don't want to drink and drive, even a little. We moved a little over a year ago so now our average ride is about 25 minutes since we aren't as close to where we go with our friends. Without a doubt, at least the driver going there or coming home makes a complaint about the drive because they would like to stay in the busy area and just do a lot of short drives. It makes for a very uncomfortable ride. I even had one complain the whole time and then make sure I knew there was now an option for tipping. I tip almost all of the time but when I am made to feel uncomfortable because the driver has to do their job and drive me home, just farther than they would like, why would I tip that driver?! We all have things about our jobs we don't like but your main job is to drive."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 04248e11-0194-46f3-84e0-508c1400268b | null | Default | 2019-03-20T00:00:00 | {
"text_length": 848
} |
My name is Scott and my husband was working for Uber. He had a ride with 3 people in it. When they got in they had a metal smoking pipe that they put out on the hood liner of my car. The pipe was left in the car and a burn hole in my car. He sent pictures to Uber and they said that they needed a quote. So the first quote we got was almost $2000 from Chrysler since that's my car. We only received the quote over the phone. It was too far away to drive so we called Chrysler near us. They referred us to a person that gave us a quote of about $300. He sent the quote to Uber and they got back to him today. | {
"text": "My name is Scott and my husband was working for Uber. He had a ride with 3 people in it. When they got in they had a metal smoking pipe that they put out on the hood liner of my car. The pipe was left in the car and a burn hole in my car. He sent pictures to Uber and they said that they needed a quote. So the first quote we got was almost $2000 from Chrysler since that's my car. We only received the quote over the phone. It was too far away to drive so we called Chrysler near us. They referred us to a person that gave us a quote of about $300. He sent the quote to Uber and they got back to him today."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 04349884-bfce-4486-877b-b1c161210721 | null | Default | 2017-05-26T00:00:00 | {
"text_length": 607
} |
WE love to use UBER, all of the drivers we have had are friendly, timely and are great drivers. I only rated the safety as a 4 as I hear lots of things occurring regarding "fake" UBER drivers. There has to be a better way of identifying the driver you are meeting. They are getting better and a lot has to do with the passenger as well. | {
"text": "WE love to use UBER, all of the drivers we have had are friendly, timely and are great drivers. I only rated the safety as a 4 as I hear lots of things occurring regarding \"fake\" UBER drivers. There has to be a better way of identifying the driver you are meeting. They are getting better and a lot has to do with the passenger as well."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 044a024d-fc27-438d-920a-3654ffa1d453 | null | Default | 2019-03-21T00:00:00 | {
"text_length": 336
} |
I did an estimate on a trip that was supposed to only be an estimate price for $20. I didn't realize I picked a sub so after the ride I was charged $68.00. Why would I want to pay $68 if the taxi would of onlyour costed $30 I used Uber for over an year Iat not use uber anymore that was an outrageous price to pay for an $30 trip . | {
"text": "I did an estimate on a trip that was supposed to only be an estimate price for $20. I didn't realize I picked a sub so after the ride I was charged $68.00. Why would I want to pay $68 if the taxi would of onlyour costed $30 I used Uber for over an year Iat not use uber anymore that was an outrageous price to pay for an $30 trip ."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 044a6b13-a4c4-4a0b-8074-7ddab5d7488d | null | Default | 2016-07-03T00:00:00 | {
"text_length": 331
} |
Ordered UBER and driver never turned up, charged 23.59 pounds. UBER said my fault as I did not cancel trip. After waiting for over 30 minutes and driver never turned up even though app said driver 11 minutes away over and over. UBER should give the option of customer being able to call driver from app like other companies. | {
"text": "Ordered UBER and driver never turned up, charged 23.59 pounds. UBER said my fault as I did not cancel trip. After waiting for over 30 minutes and driver never turned up even though app said driver 11 minutes away over and over. UBER should give the option of customer being able to call driver from app like other companies."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 044dac55-c174-44c7-88df-0d0198b7912f | null | Default | 2019-02-27T00:00:00 | {
"text_length": 324
} |
I took Uber twice this weekend and both times the driver cancelled the trips before they got to me. When I asked for a refund they said it would be coming in 3-5 business days, yet it's been a week and I still have not received my money back. I'm out $30 because of this company and their terrible customer service. Just use Lyft for a way better experience. | {
"text": "I took Uber twice this weekend and both times the driver cancelled the trips before they got to me. When I asked for a refund they said it would be coming in 3-5 business days, yet it's been a week and I still have not received my money back. I'm out $30 because of this company and their terrible customer service. Just use Lyft for a way better experience."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0485e6ab-bb3c-4b09-9107-b05a72112b04 | null | Default | 2018-06-06T00:00:00 | {
"text_length": 358
} |
I use UBER frequently but this last time I was accused by a White driver that her property was stolen from her car. UBER contacted me to tell me my account had been canceled. I tried to contact UBER but they never replied back. | {
"text": "I use UBER frequently but this last time I was accused by a White driver that her property was stolen from her car. UBER contacted me to tell me my account had been canceled. I tried to contact UBER but they never replied back."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0486fb2c-a307-4131-9344-e7546152dfe0 | null | Default | 2016-10-06T00:00:00 | {
"text_length": 228
} |
“Hi, I would like a credit for the inconvenience my colleagues and students had to go through, as well as myself. I scheduled and placed this order at 8:30pm, for delivery between 10pm-10:30pm. At 11:00pm it was still pending, so we got food for our kids from somewhere else. At 12:20am, I just received a message that the order was accepted and is being delivered. This is unacceptable, as we had to spend $120 on room service due to the fact we could not reach the restaurant or Uber Eats and our students had to eat. | {
"text": "“Hi, I would like a credit for the inconvenience my colleagues and students had to go through, as well as myself. I scheduled and placed this order at 8:30pm, for delivery between 10pm-10:30pm. At 11:00pm it was still pending, so we got food for our kids from somewhere else. At 12:20am, I just received a message that the order was accepted and is being delivered. This is unacceptable, as we had to spend $120 on room service due to the fact we could not reach the restaurant or Uber Eats and our students had to eat."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0504c033-3e59-475b-a4d1-2e6f319f784c | null | Default | 2018-12-01T00:00:00 | {
"text_length": 521
} |
Uber one minute gave me a quote of $50 on a ride I needed. A kind family member helped me to pay for it by purchasing an Uber gift card for me. As soon as I loaded the gift card onto my account, I brought the same ride up in app--and now, not 10 minutes later, it showed $63! Just to see if this was due to surge pricing, I tried the same ride in Lyft. It was $50--the same price Uber had quoted me before I loaded the Uber gift card. | {
"text": "Uber one minute gave me a quote of $50 on a ride I needed. A kind family member helped me to pay for it by purchasing an Uber gift card for me. As soon as I loaded the gift card onto my account, I brought the same ride up in app--and now, not 10 minutes later, it showed $63! Just to see if this was due to surge pricing, I tried the same ride in Lyft. It was $50--the same price Uber had quoted me before I loaded the Uber gift card."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0537ebd9-c8c1-4db6-bde6-2691efcd4547 | null | Default | 2019-10-01T00:00:00 | {
"text_length": 434
} |
Uber as a company does not care about consumers. First, there is no way to communicate or get support. Second, there is no consistency between the website and the app. What can be done in one cannot in the other and vice versa. Third, the app does not always do what it is told. For instance I wanted to pay with a credit card and it defaulted to another account even though I specifically chose the CC. Fourth, the app rates the rider but does not give feedback. How does a rider know what they did that offended the driver so they can correct it? Finally, the web page and the app are cumbersome. It is extremely ironic that a user has to verify. They are not a robot to access a utility run completely by computers. | {
"text": "Uber as a company does not care about consumers. First, there is no way to communicate or get support. Second, there is no consistency between the website and the app. What can be done in one cannot in the other and vice versa. Third, the app does not always do what it is told. For instance I wanted to pay with a credit card and it defaulted to another account even though I specifically chose the CC. Fourth, the app rates the rider but does not give feedback. How does a rider know what they did that offended the driver so they can correct it? Finally, the web page and the app are cumbersome. It is extremely ironic that a user has to verify. They are not a robot to access a utility run completely by computers."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0549f8d7-0691-4f2b-ab42-9c1ecc5be9dc | null | Default | 2018-04-07T00:00:00 | {
"text_length": 718
} |
Rape culture. Enough said. | {
"text": "Rape culture. Enough said."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0556d229-8703-4e2d-a8b5-f44ec8c0e663 | null | Default | 2014-11-25T00:00:00 | {
"text_length": 26
} |
As a transportation planner the Uber business service comes in handy. The issue is that not everything is the same. Some vehicles are new and some drivers are great then some vehicles are old or drivers get lost. But this is part of the experience | {
"text": "As a transportation planner the Uber business service comes in handy. The issue is that not everything is the same. Some vehicles are new and some drivers are great then some vehicles are old or drivers get lost. But this is part of the experience"
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 056950bd-5dc0-4c1a-a408-d3c0be02b5fe | null | Default | 2017-05-14T00:00:00 | {
"text_length": 250
} |
I use my cards all over the world and have relied on taxis. My friends were telling me to try Uber so I did. The driver was great. However my payment wasn't accepted. The only customer service is by email which is more annoying than an IVR system. You get a response but you can tell it is either automated with the just the names changed or it is a copy and paste. There is no customer in their service. It's like speaking to a robot. I normally don't work with any company that doesn't have a customer service phone number and display it on their website, but I tried Uber because of the recommendations. After a couple of back and forth emails, they finally asked me to send photocopies of documents which further annoyed me. I probably won't use Uber again. I will take a taxi. | {
"text": "I use my cards all over the world and have relied on taxis. My friends were telling me to try Uber so I did. The driver was great. However my payment wasn't accepted. The only customer service is by email which is more annoying than an IVR system. You get a response but you can tell it is either automated with the just the names changed or it is a copy and paste. There is no customer in their service. It's like speaking to a robot. I normally don't work with any company that doesn't have a customer service phone number and display it on their website, but I tried Uber because of the recommendations. After a couple of back and forth emails, they finally asked me to send photocopies of documents which further annoyed me. I probably won't use Uber again. I will take a taxi."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 05926267-7438-4865-a286-091ec9706882 | null | Default | 2016-07-26T00:00:00 | {
"text_length": 781
} |
We used Uber in NYC recently and it was our first experience with the service. Almost all of our drivers over three days were prompt, courteous, and treated us with respect. I don't envy these guys' job, but we certainly appreciated them. | {
"text": "We used Uber in NYC recently and it was our first experience with the service. Almost all of our drivers over three days were prompt, courteous, and treated us with respect. I don't envy these guys' job, but we certainly appreciated them."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 0593ed04-5347-40b8-82bc-91ebdbdb4874 | null | Default | 2017-09-28T00:00:00 | {
"text_length": 238
} |
I will and always have admitted, it's not about loyalty but business. I supported uber in the past because they were getting the job done better than the cab companies. And in a sense they are still more efficient than the dying breed of the cab industry. However there are and will continue to be more rideshare business. Look what Napster did to the music industry and look where Napster is now? Uber has gone down hill for me as this whole rating thing has gotten out of hand. I am on time for my driver, respectful (treating them the way I want to be treated), and despite not liking the tipping I still do it. I don't like the rating as it's pointless. If I give the driver a bad rating legitimately they will and have rated me poorly. Anything less than a 5/5 for a driver is "wrong". So the passenger gets bullied into giving them a perfect score. Then there is this tipping which I have been in the service industry and support it but UBER was all about the no tipping and now if you don't tip enough or worse on time, the driver rates you poorly. Personally, I don't care if a drive likes me or not but when my rating can impact me getting a ride, this is where the problem is.Some examples I dealt with is I had a driver in Montreal who didn't speak English and I did the best I could to communicate in French and so my rating goes down. In Phoenix, my driver was soliciting his private driver business and when I couldn't use his same thing. And most recently in Seattle one driver was so depressing talking about how she has no friends and that she doesn't know Seattle well. I had to end up using my own gps using international Data and yet now I get a bad review. I was scared to give this lady a 4/5 yet alone worse. And I have gained other example.I have supported UBER coming to Calgary and Edmonton, even when they were booted out temporarily. Now that I live near Vancouver, I was supporting them coming there as well. Now, I'm starting to change my mind.My point is now I'm considering going with other options including the awkward hailing of a cab! Regardless, ride sharing will continue to grow, the question is, will UBER be a part of this or eventually not exist like Napster, being just another company that started a trend?FYI they make it hard for you to contact them with complaints unless you say you were in an accident. | {
"text": "I will and always have admitted, it's not about loyalty but business. I supported uber in the past because they were getting the job done better than the cab companies. And in a sense they are still more efficient than the dying breed of the cab industry. However there are and will continue to be more rideshare business. Look what Napster did to the music industry and look where Napster is now? Uber has gone down hill for me as this whole rating thing has gotten out of hand. I am on time for my driver, respectful (treating them the way I want to be treated), and despite not liking the tipping I still do it. I don't like the rating as it's pointless. If I give the driver a bad rating legitimately they will and have rated me poorly. Anything less than a 5/5 for a driver is \"wrong\". So the passenger gets bullied into giving them a perfect score. Then there is this tipping which I have been in the service industry and support it but UBER was all about the no tipping and now if you don't tip enough or worse on time, the driver rates you poorly. Personally, I don't care if a drive likes me or not but when my rating can impact me getting a ride, this is where the problem is.Some examples I dealt with is I had a driver in Montreal who didn't speak English and I did the best I could to communicate in French and so my rating goes down. In Phoenix, my driver was soliciting his private driver business and when I couldn't use his same thing. And most recently in Seattle one driver was so depressing talking about how she has no friends and that she doesn't know Seattle well. I had to end up using my own gps using international Data and yet now I get a bad review. I was scared to give this lady a 4/5 yet alone worse. And I have gained other example.I have supported UBER coming to Calgary and Edmonton, even when they were booted out temporarily. Now that I live near Vancouver, I was supporting them coming there as well. Now, I'm starting to change my mind.My point is now I'm considering going with other options including the awkward hailing of a cab! Regardless, ride sharing will continue to grow, the question is, will UBER be a part of this or eventually not exist like Napster, being just another company that started a trend?FYI they make it hard for you to contact them with complaints unless you say you were in an accident."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 05be531a-7691-4b60-a745-57ef3e4866a3 | null | Default | 2017-09-25T00:00:00 | {
"text_length": 2351
} |
My issue with Uber is they quote you a price when you complete your trip and days later the price is different. They don't tell you anything. I started using one card just for them that is how I found out and if you check your receipt it's says wait time or toll surcharge and fees. This is robbery and they need to stop. The drivers are saying they arrive and most of the time they are in the wrong place or they drop you off in the wrong place and pretend they did not hear you say no it's over there. That's stealing. | {
"text": "My issue with Uber is they quote you a price when you complete your trip and days later the price is different. They don't tell you anything. I started using one card just for them that is how I found out and if you check your receipt it's says wait time or toll surcharge and fees. This is robbery and they need to stop. The drivers are saying they arrive and most of the time they are in the wrong place or they drop you off in the wrong place and pretend they did not hear you say no it's over there. That's stealing."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 05ca9699-81de-4dda-8018-6fd0046aa0be | null | Default | 2018-09-15T00:00:00 | {
"text_length": 520
} |
I have a disability which limits my walking. I can't drive due to severe nerve damage and uncontrollable reflexes. The closest store to me is a Family Dollar which is .02 miles from my house. The cost for me to Uber there is $6.50-$7.50. Along with all other companies promising cheaper pricing to make conveniences more affordable is yet another lie. After putting Taxi Cab Services out of business, rates skyrocketed. I can't say how so very disappointed I am with Uber. I have an upcoming surgery which I pray will be a success. I would love to be an advocate for anyone having to utilize transportation services due to no available bus routes so they may travel when needed at a fair price. I use to take Uber to work, the last two years I've paid a private driver to transport me to work, which is cheaper than Uber (12.4) miles 5 days a week. I haven't been able to work in the last 27 days and would appreciate the use of affordable transportation. | {
"text": "I have a disability which limits my walking. I can't drive due to severe nerve damage and uncontrollable reflexes. The closest store to me is a Family Dollar which is .02 miles from my house. The cost for me to Uber there is $6.50-$7.50. Along with all other companies promising cheaper pricing to make conveniences more affordable is yet another lie. After putting Taxi Cab Services out of business, rates skyrocketed. I can't say how so very disappointed I am with Uber. I have an upcoming surgery which I pray will be a success. I would love to be an advocate for anyone having to utilize transportation services due to no available bus routes so they may travel when needed at a fair price. I use to take Uber to work, the last two years I've paid a private driver to transport me to work, which is cheaper than Uber (12.4) miles 5 days a week. I haven't been able to work in the last 27 days and would appreciate the use of affordable transportation."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 05cc3083-6f18-4d41-a248-61d4f481082e | null | Default | 2018-10-11T00:00:00 | {
"text_length": 955
} |
Uber was charge my credit card for a ride that I never booked. I was sitting in home and a Uber driver called somewhere in MN saying that he is waiting for me. So surprise and I told him that I never want any ride, he hung up and I received an email that Uber charge me for cancel the service. That is a setup somewhere to steal my money. I got credit to my next ride, but not to my credit card. Shame on you, Uber. | {
"text": "Uber was charge my credit card for a ride that I never booked. I was sitting in home and a Uber driver called somewhere in MN saying that he is waiting for me. So surprise and I told him that I never want any ride, he hung up and I received an email that Uber charge me for cancel the service. That is a setup somewhere to steal my money. I got credit to my next ride, but not to my credit card. Shame on you, Uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 05e94d10-f0f8-4900-9116-48d6bfe9c933 | null | Default | 2018-06-03T00:00:00 | {
"text_length": 415
} |
Uber app is just too fast to be good.Cab bookings are misfired .even when a user is just exploring the app and is not really ready to book a ride. we get a call from the cab driver. Cab rides get booked even before you could select your destination. Then the cab drivers informs you to cancel that ride (which you anyways did not actually intend to book). If you fail to cancel within 15 minutes, you have to pay a cancellation charge (gets added to your next ride) _x000D_Uber app must have a "confirm" button so that the ride is booked only after that confirmation | {
"text": "Uber app is just too fast to be good.Cab bookings are misfired .even when a user is just exploring the app and is not really ready to book a ride. we get a call from the cab driver. Cab rides get booked even before you could select your destination. Then the cab drivers informs you to cancel that ride (which you anyways did not actually intend to book). If you fail to cancel within 15 minutes, you have to pay a cancellation charge (gets added to your next ride) _x000D_Uber app must have a \"confirm\" button so that the ride is booked only after that confirmation"
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | 05efa486-8edb-4552-9089-1f53e3232187 | null | Default | 2016-04-20T00:00:00 | {
"text_length": 566
} |
not too friendly. not a good source of money. no respect. a definite "no". | {
"text": "not too friendly. not a good source of money. no respect. a definite \"no\"."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 05f5d376-0615-4bea-b268-cf512c530957 | null | Default | 2016-02-18T00:00:00 | {
"text_length": 74
} |
I just spent 45 minutes of my life trying to simply update password and my 'Home' information on the Uber phone App. What an absolute joke._x000D_I was in a hurry to get somewhere and made the huge mistake of trying to give this company another chance... all they managed to do was to waste my time._x000D_Save time, money and frustration... use Fasten, Lyft or anybody else. This company just needs to close! | {
"text": "I just spent 45 minutes of my life trying to simply update password and my 'Home' information on the Uber phone App. What an absolute joke._x000D_I was in a hurry to get somewhere and made the huge mistake of trying to give this company another chance... all they managed to do was to waste my time._x000D_Save time, money and frustration... use Fasten, Lyft or anybody else. This company just needs to close!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0634d62f-fcab-4659-85d3-97cadda63e9e | null | Default | 2017-07-09T00:00:00 | {
"text_length": 409
} |
Cheaper and nicer than taken cabs, have met some nice people. A lot of their drivers are very friendly and helpful. The savings alone are worth it because I don't drink and drive and normal cab fee is $50. | {
"text": "Cheaper and nicer than taken cabs, have met some nice people. A lot of their drivers are very friendly and helpful. The savings alone are worth it because I don't drink and drive and normal cab fee is $50."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 064fb42c-2baa-44e6-a26e-0376a8e4e2fd | null | Default | 2019-03-18T00:00:00 | {
"text_length": 205
} |
On Sunday I booked an Uber from Ghatkopar to Vasai at 9 pm. The Uber driver's name was Anand, white wagon R. He arrived on time. When he arrived he asked me where the drop was. I told him it was Vasai so he said he couldn't travel that far because he stays in Panvel and needs to go home. I asked him why did he take the booking then he said he didn't know the drop location. Then I was stern that I will not cancel the booking so he said that someone was unwell at his home so he had to go urgently (I know he was lying). | {
"text": "On Sunday I booked an Uber from Ghatkopar to Vasai at 9 pm. The Uber driver's name was Anand, white wagon R. He arrived on time. When he arrived he asked me where the drop was. I told him it was Vasai so he said he couldn't travel that far because he stays in Panvel and needs to go home. I asked him why did he take the booking then he said he didn't know the drop location. Then I was stern that I will not cancel the booking so he said that someone was unwell at his home so he had to go urgently (I know he was lying). "
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0674b1c6-515d-4692-907c-aa3476644e33 | null | Default | 2018-10-09T00:00:00 | {
"text_length": 523
} |
The first (and last) time I ever used Uber, the fare estimate was $61. When I logged on to book a car, I got a screen that looked like upgrade options, the lowest of which was $89. There was an option to "Skip this Step" so I did. I never got a screen telling me my total or asking me if I agreed to book it or not. Just that the car was on its way. The car that arrived was a huge SUV that could probably seat at least 8 people (I was alone and had one small piece of luggage and a backpack), and when I looked at the receipt later, I saw that they charged me $150 for this unnecessarily huge vehicle. When I wrote them about it they claimed I submitted a different destination location, which is entirely untrue. And they were so cold as to not even give me a break as a 1st time user, refunding at least some of that outrageous total. Terrible company in my experience. | {
"text": "The first (and last) time I ever used Uber, the fare estimate was $61. When I logged on to book a car, I got a screen that looked like upgrade options, the lowest of which was $89. There was an option to \"Skip this Step\" so I did. I never got a screen telling me my total or asking me if I agreed to book it or not. Just that the car was on its way. The car that arrived was a huge SUV that could probably seat at least 8 people (I was alone and had one small piece of luggage and a backpack), and when I looked at the receipt later, I saw that they charged me $150 for this unnecessarily huge vehicle. When I wrote them about it they claimed I submitted a different destination location, which is entirely untrue. And they were so cold as to not even give me a break as a 1st time user, refunding at least some of that outrageous total. Terrible company in my experience."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 069b5b19-9270-4e3c-a921-7996843a7a8b | null | Default | 2018-07-21T00:00:00 | {
"text_length": 872
} |
Twice I have tried to set up an Uber account, most recently 2 days ago._x000D_That took 2+ hours._x000D_When I contacted uber for a ride, the user name and password were not recognized. Clicking the link to reset the password, it took Uber nearly 3 hours to respond and with no link to reset the password._x000D_The company is undependable and not user friendly, especially if one will not use Facebook._x000D_As of more than 12 hours later, there is still no link to reset the password._x000D_Forget even trying to get a live body on the phone. | {
"text": "Twice I have tried to set up an Uber account, most recently 2 days ago._x000D_That took 2+ hours._x000D_When I contacted uber for a ride, the user name and password were not recognized. Clicking the link to reset the password, it took Uber nearly 3 hours to respond and with no link to reset the password._x000D_The company is undependable and not user friendly, especially if one will not use Facebook._x000D_As of more than 12 hours later, there is still no link to reset the password._x000D_Forget even trying to get a live body on the phone."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 06c9d9ee-efc1-4fd1-8720-74c77b089cde | null | Default | 2015-08-01T00:00:00 | {
"text_length": 545
} |
I've been using Uber regularly for about a year now. I have had only positive experiences so far, except for one instance when a driver tried to scam me. She accepted my request, and a minute or so later, the app status suddenly changed to "on trip." I thought this was very strange and assumed perhaps there was a glitch or maybe the driver had accidentally hit the wrong button, so I canceled and requested again. I was connected to the same driver, but surely enough the app said I was on my way after a few moments. Again, I wanted to give my driver the benefit of the doubt and I chalked it up to the fact that I haven't updated Uber yet. However, I noticed that her car was starting to move along the route toward my destination. Interesting. I thought maybe she was trying to turn somewhere, but she just kept going, and it became clear that she was going to take me where I wanted to go without me in the car at all. | {
"text": "I've been using Uber regularly for about a year now. I have had only positive experiences so far, except for one instance when a driver tried to scam me. She accepted my request, and a minute or so later, the app status suddenly changed to \"on trip.\" I thought this was very strange and assumed perhaps there was a glitch or maybe the driver had accidentally hit the wrong button, so I canceled and requested again. I was connected to the same driver, but surely enough the app said I was on my way after a few moments. Again, I wanted to give my driver the benefit of the doubt and I chalked it up to the fact that I haven't updated Uber yet. However, I noticed that her car was starting to move along the route toward my destination. Interesting. I thought maybe she was trying to turn somewhere, but she just kept going, and it became clear that she was going to take me where I wanted to go without me in the car at all."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 06d6d5cb-4a2b-4f59-a8d6-0ca341622d10 | null | Default | 2016-04-26T00:00:00 | {
"text_length": 924
} |
Since February of 2016, I've been using Uber on behalf of the company I work for to schedule rides for our clients coming into town. I've probably spent close to $1500 in gift cards alone since then. I've never had a problem until yesterday. After two company cards, a PayPal account, and multiple attempts to pay through the app and the Mac, I could not get their system to accept a payment. I confirmed with my bank, that the issue is not the card. In fact, the bank is holding these transactions. But Uber doesn't have a record of them. | {
"text": "Since February of 2016, I've been using Uber on behalf of the company I work for to schedule rides for our clients coming into town. I've probably spent close to $1500 in gift cards alone since then. I've never had a problem until yesterday. After two company cards, a PayPal account, and multiple attempts to pay through the app and the Mac, I could not get their system to accept a payment. I confirmed with my bank, that the issue is not the card. In fact, the bank is holding these transactions. But Uber doesn't have a record of them."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 06fc0cbe-8e4e-4f35-9114-1b5bacf79eba | null | Default | 2018-09-13T00:00:00 | {
"text_length": 539
} |
Thrifty for short trips when you have limited time and no car. Longer distances can be pricey and I generally like cheaper bus or rail if available. Or sometimes you can rent a car for a day for $15 or less. | {
"text": "Thrifty for short trips when you have limited time and no car. Longer distances can be pricey and I generally like cheaper bus or rail if available. Or sometimes you can rent a car for a day for $15 or less."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 071e6b72-5a10-4477-bb2c-06c1c82958c6 | null | Default | 2019-03-16T00:00:00 | {
"text_length": 207
} |
Depending on the location you can get a wide range of Customer service when it comes to drivers. My experience has basically been a good one. Places like San Diego seem to have a lot nicer more laid back attitude, mostly students making money. Other places like downtown Los Angeles and most airports have unfriendly drivers where they let you know, they are just there to drive, no help with luggage, no chit chat. | {
"text": "Depending on the location you can get a wide range of Customer service when it comes to drivers. My experience has basically been a good one. Places like San Diego seem to have a lot nicer more laid back attitude, mostly students making money. Other places like downtown Los Angeles and most airports have unfriendly drivers where they let you know, they are just there to drive, no help with luggage, no chit chat."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 075a63c9-127a-4cb0-ae03-3e200faf1acb | null | Default | 2019-03-17T00:00:00 | {
"text_length": 415
} |
I usually don't use Uber but I went away and had no one to take me. I had a Uber gift card but not enough money for both ways. Instead of using the balance on the gift card and charging the rest to my regular card, they did not bother to charge my gift card. They refuse to give me a refund. Customer service is the absolute worst because there is absolutely no number to call. It is by email only. This company is ridiculous and I would find another company to use. | {
"text": "I usually don't use Uber but I went away and had no one to take me. I had a Uber gift card but not enough money for both ways. Instead of using the balance on the gift card and charging the rest to my regular card, they did not bother to charge my gift card. They refuse to give me a refund. Customer service is the absolute worst because there is absolutely no number to call. It is by email only. This company is ridiculous and I would find another company to use."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0773608a-b93a-43a2-ba70-16fe848a62b1 | null | Default | 2019-06-24T00:00:00 | {
"text_length": 466
} |
Anti gay bully, told me, faggot fck ur self with mcd frappe u loser faggots should die. If uber ever sends him to better find a request another driver | {
"text": "Anti gay bully, told me, faggot fck ur self with mcd frappe u loser faggots should die. If uber ever sends him to better find a request another driver"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 078e46bf-e784-4f4e-8f11-08fcd9f3b66f | null | Default | 2017-04-23T00:00:00 | {
"text_length": 152
} |
I tried to tip a driver and was locked out of my account. Customer support sent me an email making all kinds of techy demands that I am unable to do on my phone. I do most of my UBER stuff on my Mac. There is no way to have a conversation and the one way edicts demanding that this, that and the other thing be done is just toooo "Big Brother-ish". Seriously these tech companies s--k and seem to demand that we acquiesce to their demands. They make all kinds of profits from their drivers who are contracted and their customers who have no accountability - they get rich off of us creating the parameters of the "market!" UBER is just another company that makes billions off the backs of the poor especially contracted workers. | {
"text": "I tried to tip a driver and was locked out of my account. Customer support sent me an email making all kinds of techy demands that I am unable to do on my phone. I do most of my UBER stuff on my Mac. There is no way to have a conversation and the one way edicts demanding that this, that and the other thing be done is just toooo \"Big Brother-ish\". Seriously these tech companies s--k and seem to demand that we acquiesce to their demands. They make all kinds of profits from their drivers who are contracted and their customers who have no accountability - they get rich off of us creating the parameters of the \"market!\" UBER is just another company that makes billions off the backs of the poor especially contracted workers."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 079bb6b5-7850-4c7e-b338-a9a44882dad5 | null | Default | 2019-01-28T00:00:00 | {
"text_length": 728
} |
I've been a uber driver since last year, and I just had worst experience ever. They had put an hourly incentive from 8/19 Friday up to 8/21, 10:00 pm to 12:00 mn for $20 per hour, and 12:00 am to 2:00 am for $22 per hour. They had a link once you click opt in, there's nothing you need to do to have that hourly guarantee. So I tried it and made sure I covered that time now the night of the 8/20. Guess what? They didn't pay me for the difference, they only paid $52.95 which supposed to be minimum of $84, plus what I made before 10:00 pm. They keep on saying I didn't know there was an hourly guarantee which is bunch of **!!! Told them to fix and they never paid me. Watch out drivers! I didn't sleep until 2 am just to get this guarantee only finding out they won't pay me. Whoever is doing uber, quit and join Lyft hopefully is better. If we can get together and boycott uber!!!! We're working hard with our car, gas, mileage for what? For a $3.20 trip? You spend more than what you should earning. | {
"text": "I've been a uber driver since last year, and I just had worst experience ever. They had put an hourly incentive from 8/19 Friday up to 8/21, 10:00 pm to 12:00 mn for $20 per hour, and 12:00 am to 2:00 am for $22 per hour. They had a link once you click opt in, there's nothing you need to do to have that hourly guarantee. So I tried it and made sure I covered that time now the night of the 8/20. Guess what? They didn't pay me for the difference, they only paid $52.95 which supposed to be minimum of $84, plus what I made before 10:00 pm. They keep on saying I didn't know there was an hourly guarantee which is bunch of **!!! Told them to fix and they never paid me. Watch out drivers! I didn't sleep until 2 am just to get this guarantee only finding out they won't pay me. Whoever is doing uber, quit and join Lyft hopefully is better. If we can get together and boycott uber!!!! We're working hard with our car, gas, mileage for what? For a $3.20 trip? You spend more than what you should earning."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 07a6d857-9a4a-404e-97c5-9a857a4456ee | null | Default | 2016-08-27T00:00:00 | {
"text_length": 1004
} |
NEVER RIDE WITH UBER, on new years day me and Jess rode home with Uber, it is not the pricing that upset us, its the fact that the beyond rude driver hit my brothers car on the way down from my drive way. After contacting Uber with images of the damage and feedback of the experience they refuse to help us in any way. Never have i been in contact with such rude people, looks like I'm back with taxis. | {
"text": "NEVER RIDE WITH UBER, on new years day me and Jess rode home with Uber, it is not the pricing that upset us, its the fact that the beyond rude driver hit my brothers car on the way down from my drive way. After contacting Uber with images of the damage and feedback of the experience they refuse to help us in any way. Never have i been in contact with such rude people, looks like I'm back with taxis."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 07c50a91-ae68-4c0e-9ebb-47d68a4c7c95 | null | Default | 2016-01-04T00:00:00 | {
"text_length": 402
} |
Really worst experience with Uber cab service. Last week I booked a ride & driver started trip without picking me. Finally after some time when I called him, he told me that he can't come & it was medical emergency. | {
"text": "Really worst experience with Uber cab service. Last week I booked a ride & driver started trip without picking me. Finally after some time when I called him, he told me that he can't come & it was medical emergency."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 07e5e8e6-fecc-4b9e-991d-363a74b0bbca | null | Default | 2016-12-06T00:00:00 | {
"text_length": 215
} |
My 13 year old child was able to independently create an account and be provided services. It is against the law and supposedly the company rules of service unaccompanied minors. This happened in the past with my daughter. It is scary for me as a mom and hope the company will modify their registration process to ensure that clients are 18 and over or have parental consent to waive that requirement. So sad. | {
"text": "My 13 year old child was able to independently create an account and be provided services. It is against the law and supposedly the company rules of service unaccompanied minors. This happened in the past with my daughter. It is scary for me as a mom and hope the company will modify their registration process to ensure that clients are 18 and over or have parental consent to waive that requirement. So sad."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 07f27b80-bf63-4225-8323-c2e4f0051bc5 | null | Default | 2017-06-24T00:00:00 | {
"text_length": 409
} |
After continuously reminding that i was charged more by the driver i have not yet got refund nor yet any customer executive is assigned to this matter. It's been four days. I have not received any mail regarding it. It's really difficult to contact Uber as there is no direct call center for customers complaints. We just have to write on Uber help or support but dont get any response from them. I know writing here also will not sort my issue but it's just ridiculous. | {
"text": "After continuously reminding that i was charged more by the driver i have not yet got refund nor yet any customer executive is assigned to this matter. It's been four days. I have not received any mail regarding it. It's really difficult to contact Uber as there is no direct call center for customers complaints. We just have to write on Uber help or support but dont get any response from them. I know writing here also will not sort my issue but it's just ridiculous."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 07fc5b21-89cf-4d1f-81d2-4c3cb873cfda | null | Default | 2019-05-16T00:00:00 | {
"text_length": 470
} |
I have been driving for 3 months. Blocked for no set reason. They say my rating dropped. But did not explain how. I have 116 five star ratings. 94 percent acceptance rate. But won't tell me why my rating dropped. I experienced technical difficulties on reception. Had to cancel riders because navigation crashed. You do not get as much as advertised and some rides are 20 minutes away. | {
"text": "I have been driving for 3 months. Blocked for no set reason. They say my rating dropped. But did not explain how. I have 116 five star ratings. 94 percent acceptance rate. But won't tell me why my rating dropped. I experienced technical difficulties on reception. Had to cancel riders because navigation crashed. You do not get as much as advertised and some rides are 20 minutes away."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0805e0e0-bac1-4f04-be39-7b612970a0f3 | null | Default | 2018-03-18T00:00:00 | {
"text_length": 385
} |
Recently, the Uber rates were lowered to a rate that significantly beats the rate to the standard yellow taxis in the city (NYC). Yet Uber finds a way to always scam the customer with ridiculous markups for "busy" times, or "in demand" areas, etc. Mind you, we're not talking about a measly 50 cent or so surcharge, they actually double the estimate rate on many occasions. One day without paying attention you might end up having to pay $80 for what you've taken at a rate $40 on several occasions only because there were quite a few people requesting other drivers in that area at once. Seriously?? _x000D_The support is a complete joke. At least when I call a CC or my bank support, although I'm getting someone from Thailand or Singapore, someone actually picks up the phone. Uber doesn't even have a number! This is a company valued in the billions. Again...Seriously??_x000D_After you send the email for a charge dispute, they are very polite in telling you "NO, our calculations are correct at present rider rates." -Um NO, they're not if the more expensive rate setting alternative is cheaper._x000D_Folks, don't fall for the "trend" of using Uber because many others are. Trend setters will wait on line for 3hrs to get a muffin because so and so celebrity gets their pastries there. Yea I know...really stupid. So don't be one of those. Plenty of alternative car services in this big city that'll actually pick you up with a SET rate to give you before they even come. _x000D_Otherwise, the yellow cabbies are still cheaper. No matter what BS marketing they try to pass you. | {
"text": "Recently, the Uber rates were lowered to a rate that significantly beats the rate to the standard yellow taxis in the city (NYC). Yet Uber finds a way to always scam the customer with ridiculous markups for \"busy\" times, or \"in demand\" areas, etc. Mind you, we're not talking about a measly 50 cent or so surcharge, they actually double the estimate rate on many occasions. One day without paying attention you might end up having to pay $80 for what you've taken at a rate $40 on several occasions only because there were quite a few people requesting other drivers in that area at once. Seriously?? _x000D_The support is a complete joke. At least when I call a CC or my bank support, although I'm getting someone from Thailand or Singapore, someone actually picks up the phone. Uber doesn't even have a number! This is a company valued in the billions. Again...Seriously??_x000D_After you send the email for a charge dispute, they are very polite in telling you \"NO, our calculations are correct at present rider rates.\" -Um NO, they're not if the more expensive rate setting alternative is cheaper._x000D_Folks, don't fall for the \"trend\" of using Uber because many others are. Trend setters will wait on line for 3hrs to get a muffin because so and so celebrity gets their pastries there. Yea I know...really stupid. So don't be one of those. Plenty of alternative car services in this big city that'll actually pick you up with a SET rate to give you before they even come. _x000D_Otherwise, the yellow cabbies are still cheaper. No matter what BS marketing they try to pass you."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0805f616-1000-4f7f-8ca5-1a1f1bc2d99b | null | Default | 2016-04-09T00:00:00 | {
"text_length": 1586
} |
I recently took an Uber with a friend from an event back to my apartment (both in San Francisco). She called the Uber for us, and upon exiting the car I quickly realized I left my purse (including my wallet with my driver's license, credit card, debit card, etc.) in the backseat of the car. The only way you are able to get in contact with anyone is through the app, and only my friend can contact the driver as it was through her account. It has now been over 24 hours since the ride and attempting to contact the driver and I have not been able to get in contact with the driver nor any kind of representative from Uber (as there is no general number to call to speak with a representative). Extremely angry and will not be using Uber again. | {
"text": "I recently took an Uber with a friend from an event back to my apartment (both in San Francisco). She called the Uber for us, and upon exiting the car I quickly realized I left my purse (including my wallet with my driver's license, credit card, debit card, etc.) in the backseat of the car. The only way you are able to get in contact with anyone is through the app, and only my friend can contact the driver as it was through her account. It has now been over 24 hours since the ride and attempting to contact the driver and I have not been able to get in contact with the driver nor any kind of representative from Uber (as there is no general number to call to speak with a representative). Extremely angry and will not be using Uber again."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 08133a62-b9bc-420c-88f1-e8ea6344f8e9 | null | Default | 2017-12-04T00:00:00 | {
"text_length": 744
} |
This complaint is as much for Uber as it is its insurance company, the James River Insurance Company. I was hit by an Uber driver on August 25th, 2018 in Connecticut while riding on my motorcycle. Although I suffered many injuries, I am alive and am grateful for that. What I am not grateful for is Uber's insurance company that still has not settled on a fair price for my totaled motorcycle. I had a lot taken from me that night and have had zero compassion from the insurance company that represents Uber drivers. I have made numerous phone calls and emails to James River Insurance Company without return calls or emails. It's now going on five months with no agreement on a settlement, and that is appalling. I will be publishing more news about Uber and James River Insurance company on this site and others in the upcoming days. My goal will be to spread awareness about unfair practices that are being used by both companies. | {
"text": "This complaint is as much for Uber as it is its insurance company, the James River Insurance Company. I was hit by an Uber driver on August 25th, 2018 in Connecticut while riding on my motorcycle. Although I suffered many injuries, I am alive and am grateful for that. What I am not grateful for is Uber's insurance company that still has not settled on a fair price for my totaled motorcycle. I had a lot taken from me that night and have had zero compassion from the insurance company that represents Uber drivers. I have made numerous phone calls and emails to James River Insurance Company without return calls or emails. It's now going on five months with no agreement on a settlement, and that is appalling. I will be publishing more news about Uber and James River Insurance company on this site and others in the upcoming days. My goal will be to spread awareness about unfair practices that are being used by both companies."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 08208028-c4b3-4ed8-9167-edda9fdbea4c | null | Default | 2018-12-18T00:00:00 | {
"text_length": 933
} |
Down in Orlando Florida it was the first time I've ever used the company Uber. The app made it easy to use the service. Let me first tell you it is very very fair, fast, clean, well respected individuals that we used. | {
"text": "Down in Orlando Florida it was the first time I've ever used the company Uber. The app made it easy to use the service. Let me first tell you it is very very fair, fast, clean, well respected individuals that we used."
} | [
{
"label": "5",
"score": 1
}
] | Argilla | null | null | false | null | 0820896d-08db-40f8-bb22-c9c47116d662 | null | Default | 2019-03-19T00:00:00 | {
"text_length": 217
} |
I had good experience with Uber in the past, but the couple of times I requested an Uber late at night, I got harassed by the drivers. They always flirt and comment inappropriately about the clothes I am wearing, the smell of my perfume, how good I look, which makes me very uncomfortable. Lately, I requested an Uber and the driver yelled at me over the phone for not being able to locate where exactly he is parked in a very big intersection and then refused to give me a ride after I already got in the car. Not only that, but he also got out of his car, chased me in the street, and cursed me for failing to close his car door properly. | {
"text": "I had good experience with Uber in the past, but the couple of times I requested an Uber late at night, I got harassed by the drivers. They always flirt and comment inappropriately about the clothes I am wearing, the smell of my perfume, how good I look, which makes me very uncomfortable. Lately, I requested an Uber and the driver yelled at me over the phone for not being able to locate where exactly he is parked in a very big intersection and then refused to give me a ride after I already got in the car. Not only that, but he also got out of his car, chased me in the street, and cursed me for failing to close his car door properly."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 082ffa75-9a5c-4179-aaf9-5a6427e1da19 | null | Default | 2015-12-30T00:00:00 | {
"text_length": 640
} |
I called uber for going home two days ago and yesterday they charged me extra 40$ even no one told me reason. Then I contacted uber and they told me driver complained me about I was drunk or something else they sent me stupid pictures. I didn't understand exactly what happened but I just called uber and went home even I didn't talk to driver and went home. How come no one asked me anything and they just charged me 40$ directly. I will take my money back and I will delete uber. | {
"text": "I called uber for going home two days ago and yesterday they charged me extra 40$ even no one told me reason. Then I contacted uber and they told me driver complained me about I was drunk or something else they sent me stupid pictures. I didn't understand exactly what happened but I just called uber and went home even I didn't talk to driver and went home. How come no one asked me anything and they just charged me 40$ directly. I will take my money back and I will delete uber."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 08355e00-93fe-43b7-a2b3-bf61f64bd500 | null | Default | 2019-10-10T00:00:00 | {
"text_length": 481
} |
I have a FreedomPop number which Uber's system sees as a VOIP. Despite sending an email with a picture of FreedomPop's app showing otherwise and a link showing that my phone does not have a phone number in settings as the way FreedomPop works is weird they keep responding with the same message "It looks like a VOIP" and "send a screenshot of the settings" which my phone does not have. | {
"text": "I have a FreedomPop number which Uber's system sees as a VOIP. Despite sending an email with a picture of FreedomPop's app showing otherwise and a link showing that my phone does not have a phone number in settings as the way FreedomPop works is weird they keep responding with the same message \"It looks like a VOIP\" and \"send a screenshot of the settings\" which my phone does not have."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 08551fd9-5319-47b2-af95-679f93a698c9 | null | Default | 2019-04-08T00:00:00 | {
"text_length": 387
} |
I downloaded UberEats for the first time today and received an error message while trying to place an order. The help website was totally useless and I place 3 calls to the support line. During the 1st call I was told that I needed to delete my credit card and reenter it to fix the problem. That did not work and the support representative in the 2nd call told me I was in good standing but should try an alternate card. This did not work either in the representative. In the 3rd call told me to email support to get a higher level support person. Uber responded to my email by telling me that my account was suspended due to "suspect appeasement". I have no idea what that means, but needless to say I have decided to use a service that actually wants customers e.g. DoorDash. | {
"text": "I downloaded UberEats for the first time today and received an error message while trying to place an order. The help website was totally useless and I place 3 calls to the support line. During the 1st call I was told that I needed to delete my credit card and reenter it to fix the problem. That did not work and the support representative in the 2nd call told me I was in good standing but should try an alternate card. This did not work either in the representative. In the 3rd call told me to email support to get a higher level support person. Uber responded to my email by telling me that my account was suspended due to \"suspect appeasement\". I have no idea what that means, but needless to say I have decided to use a service that actually wants customers e.g. DoorDash."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 086381ac-b779-49c7-b9b0-6afa2a829a5c | null | Default | 2019-01-11T00:00:00 | {
"text_length": 778
} |
I am a regular uber customer and happy with the rates and services, but today bcoz of some stupid drivers I missed my flight. The 1st one I booked says hez around 25 to 30 min distance to me where as I can see him on the map next Street. I cancelled and booked another one he says he doesn't wanna go to the airport as it's far off. Now I dun think it's my problem if ur running a cab service u make sure u inform ur customer that we can deny u at any point of time so that u don't expect that much. But in this whole this I missed my flight and my friends birthday | {
"text": "I am a regular uber customer and happy with the rates and services, but today bcoz of some stupid drivers I missed my flight. The 1st one I booked says hez around 25 to 30 min distance to me where as I can see him on the map next Street. I cancelled and booked another one he says he doesn't wanna go to the airport as it's far off. Now I dun think it's my problem if ur running a cab service u make sure u inform ur customer that we can deny u at any point of time so that u don't expect that much. But in this whole this I missed my flight and my friends birthday"
} | [
{
"label": "3",
"score": 1
}
] | Argilla | null | null | false | null | 088349ff-801b-4836-b757-27b4e1ab12da | null | Default | 2015-10-15T00:00:00 | {
"text_length": 565
} |
The customer service will drive you to insanity. Ive been attempting to get assistance now for 12 HOURS since their uberpool option isnt showing up on my viewer and the help system is automated. | {
"text": "The customer service will drive you to insanity. Ive been attempting to get assistance now for 12 HOURS since their uberpool option isnt showing up on my viewer and the help system is automated."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0896fe15-f44f-4f60-ab08-f29cf95b2c27 | null | Default | 2016-04-13T00:00:00 | {
"text_length": 194
} |
Uber website is a disaster, log in with Facebook doesn't lead to you to your account directly, typing in phone no. from other countries will lead to RED WORDS error message said "null", saying my USA no. is registered but doesn't let me to log in with that no., cannot add a new credit card, saying charge is overdue, RED WORDS EVERYWHERE. So frustrated to use the Uber app AND even on the website. Lyft is so much better, Lyft website took me 2 minutes Uber took me 15 and still I am not able to register as a driver OR passenger. How hard can it be to set up an easy-to-use website, it's not rocket science. Stupid company. | {
"text": "Uber website is a disaster, log in with Facebook doesn't lead to you to your account directly, typing in phone no. from other countries will lead to RED WORDS error message said \"null\", saying my USA no. is registered but doesn't let me to log in with that no., cannot add a new credit card, saying charge is overdue, RED WORDS EVERYWHERE. So frustrated to use the Uber app AND even on the website. Lyft is so much better, Lyft website took me 2 minutes Uber took me 15 and still I am not able to register as a driver OR passenger. How hard can it be to set up an easy-to-use website, it's not rocket science. Stupid company."
} | [
{
"label": "2",
"score": 1
}
] | Argilla | null | null | false | null | 08975927-2a92-4f21-9b23-e20669fdb949 | null | Default | 2015-09-14T00:00:00 | {
"text_length": 625
} |
I've only used Uber and it's generally very good. But on 2 occasion (out of 10) either never showed or couldn't find my location which is very inconvenient. I had to find alternate method. | {
"text": "I've only used Uber and it's generally very good. But on 2 occasion (out of 10) either never showed or couldn't find my location which is very inconvenient. I had to find alternate method."
} | [
{
"label": "4",
"score": 1
}
] | Argilla | null | null | false | null | 08b1f22d-0de5-485b-bc68-5fff861fabc4 | null | Default | 2017-03-03T00:00:00 | {
"text_length": 188
} |
**. That is the driver contact number who has no patience for his customers. My son ordered Uber, and the time he received his message, he went out but the driver had left by then... and ignored his calls, leaving him in a road that barely has any car passing from there. Then he finally replied and told him that he waited for so long... Seriously!! Isn't there a charge for this time? The surprise is, when I called him to ask him to go back, he refused, and the second surprise is that my son had to pay for the car that was cancelled by Uber not by him... Great service. | {
"text": "**. That is the driver contact number who has no patience for his customers. My son ordered Uber, and the time he received his message, he went out but the driver had left by then... and ignored his calls, leaving him in a road that barely has any car passing from there. Then he finally replied and told him that he waited for so long... Seriously!! Isn't there a charge for this time? The surprise is, when I called him to ask him to go back, he refused, and the second surprise is that my son had to pay for the car that was cancelled by Uber not by him... Great service."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 08dae4ea-fc2c-4702-971f-2ecfb41fc9ee | null | Default | 2017-12-27T00:00:00 | {
"text_length": 574
} |
Worst service of UBER. Uber disable my account without any information. I drop mail to resolved this issue min 10 time but no reply. Don't understand his issue handing approach. The worst management by UBER. | {
"text": "Worst service of UBER. Uber disable my account without any information. I drop mail to resolved this issue min 10 time but no reply. Don't understand his issue handing approach. The worst management by UBER."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 09225ac6-41a9-49f9-ab60-bcf0ef74f82c | null | Default | 2016-07-07T00:00:00 | {
"text_length": 207
} |
I scheduled my ride 3 days ago for Friday night to go to an event that cost me $450. The ride never showed so I scheduled another ride. Confirmed it and another no show. I ended up driving myself and being late. Inexcusable. | {
"text": "I scheduled my ride 3 days ago for Friday night to go to an event that cost me $450. The ride never showed so I scheduled another ride. Confirmed it and another no show. I ended up driving myself and being late. Inexcusable."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 09245653-d865-4efb-a2e9-3b91618a19b8 | null | Default | 2018-12-14T00:00:00 | {
"text_length": 228
} |
While sitting at home in North Carolina, I received two Uber receipts for taxi rides in New York. The larger 998.13. Now the support site is unavailable. I have canceled the credit card. | {
"text": "While sitting at home in North Carolina, I received two Uber receipts for taxi rides in New York. The larger 998.13. Now the support site is unavailable. I have canceled the credit card."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0953dc87-52c4-456e-80d7-c02a7bbc0771 | null | Default | 2015-10-22T00:00:00 | {
"text_length": 188
} |
Really Disgusting! This is the condition of National Capital Region, the biggest frustration people facing here is conveyance and moreover traffic. Nobody is hell bothered about 9-10 hours of jobs extending to 12, 13, 14, 15 hours and so on. _x000D_A person going to office or market thinks to book Uber/ Ola, the first question the driver asks is DROP KAHA KA HAI- i.e. Where is your drop location. Whereas, its clearly mentioned in Ubers rule book that the driver is not suppose to ask the drop location, not a big deal the rules are as fake as the company is. After waiting for 10-15 minutes, either the driver switches his mobile off, or standing at one position he will say that I am not able to track your location or even he will just sit over it and cancel the trip after 15 min with no intimation. This is not something that happens once or twice a week, this is something that happens twice/ thrice a day. Then for all the cancelled trips they will deduct 80/- (per trip), now if a person doesnt have the time to write them the incidence happened, they will not even return the money back._x000D_Even after my last complain to uber, I attached the screenshots and sent them, these people apologized and gave me vouchers to close the matter and said that this will not happen again. But what next, everytime I should write them such detailed mail so that they pay attention to this, they dont even have a customer care. Moreover the driver has the guts to say that JAO KAR DO COMPLAIN or Okay, Jisse kehna hai kaho. Because what worst, just that they will not get the days incentives, nothing more then that. Everybody is just into money printing business, and who is the sufferer, just the common man._x000D_Frustrated person, at last when goes to an auto wala so either he will be on strike or he asks for money as per his choice, because there are no rules. Nobody is there to check. Why is the common man working so much, just to get frustrated and depressed, for he is helpless for so many things and at last he should be happy that he has money to get admitted in a branded hospital. Anybody in India can strike for any non sense thing demanded, what should a common man do. Leave all his work and strike for the thousand things that he has to face because of wrong people into business. What is the government doing.Meru and mango are out of business because of uber and ola. If this will be the case, the day is not far off that even uber and ola will be out of business. | {
"text": "Really Disgusting! This is the condition of National Capital Region, the biggest frustration people facing here is conveyance and moreover traffic. Nobody is hell bothered about 9-10 hours of jobs extending to 12, 13, 14, 15 hours and so on. _x000D_A person going to office or market thinks to book Uber/ Ola, the first question the driver asks is DROP KAHA KA HAI- i.e. Where is your drop location. Whereas, its clearly mentioned in Ubers rule book that the driver is not suppose to ask the drop location, not a big deal the rules are as fake as the company is. After waiting for 10-15 minutes, either the driver switches his mobile off, or standing at one position he will say that I am not able to track your location or even he will just sit over it and cancel the trip after 15 min with no intimation. This is not something that happens once or twice a week, this is something that happens twice/ thrice a day. Then for all the cancelled trips they will deduct 80/- (per trip), now if a person doesnt have the time to write them the incidence happened, they will not even return the money back._x000D_Even after my last complain to uber, I attached the screenshots and sent them, these people apologized and gave me vouchers to close the matter and said that this will not happen again. But what next, everytime I should write them such detailed mail so that they pay attention to this, they dont even have a customer care. Moreover the driver has the guts to say that JAO KAR DO COMPLAIN or Okay, Jisse kehna hai kaho. Because what worst, just that they will not get the days incentives, nothing more then that. Everybody is just into money printing business, and who is the sufferer, just the common man._x000D_Frustrated person, at last when goes to an auto wala so either he will be on strike or he asks for money as per his choice, because there are no rules. Nobody is there to check. Why is the common man working so much, just to get frustrated and depressed, for he is helpless for so many things and at last he should be happy that he has money to get admitted in a branded hospital. Anybody in India can strike for any non sense thing demanded, what should a common man do. Leave all his work and strike for the thousand things that he has to face because of wrong people into business. What is the government doing.Meru and mango are out of business because of uber and ola. If this will be the case, the day is not far off that even uber and ola will be out of business."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 0972ea23-cb08-4108-875a-6d06b577c39a | null | Default | 2016-09-12T00:00:00 | {
"text_length": 2488
} |
I left a bag. It took a long time to answer my call. Their computers were down. Left my number. No call back. I just want my bag. No response. $#*!s. | {
"text": "I left a bag. It took a long time to answer my call. Their computers were down. Left my number. No call back. I just want my bag. No response. $#*!s."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 09789885-f66f-4e3b-8de8-22218921cc00 | null | Default | 2015-12-02T00:00:00 | {
"text_length": 149
} |
I have to say this is going to be my first and last time I ever use this service. I am going to be writing on every site possible about the terrible scam that is UBER cabs! Claim to be the cheapest but on the night out at 2am when we were trying to book it wouldn't let us change the surcharge and anything less than 2.4 wouldn't get accepted. As a customer being my first time with uber and trusting that it should still be cheap I booked. Only to realise I ended up paying £102 for a ride which has never been more than £40!!!! Biggest biggest scam ever and never ever am I gonna use this service! After complaining that the driver took a bad route I was given an email saying the estimate was rigt??? Maybe uber should check facts! Never has a cab ride from London to Harrow costed me more than 40! Worst company ever!!they claim that they give an estimate of the fare! Don't be fooled no such thing happened! The next thing we know is driver is on his way and once we get home we receive the huge a** receipt! STAY AWAY! | {
"text": "I have to say this is going to be my first and last time I ever use this service. I am going to be writing on every site possible about the terrible scam that is UBER cabs! Claim to be the cheapest but on the night out at 2am when we were trying to book it wouldn't let us change the surcharge and anything less than 2.4 wouldn't get accepted. As a customer being my first time with uber and trusting that it should still be cheap I booked. Only to realise I ended up paying £102 for a ride which has never been more than £40!!!! Biggest biggest scam ever and never ever am I gonna use this service! After complaining that the driver took a bad route I was given an email saying the estimate was rigt??? Maybe uber should check facts! Never has a cab ride from London to Harrow costed me more than 40! Worst company ever!!they claim that they give an estimate of the fare! Don't be fooled no such thing happened! The next thing we know is driver is on his way and once we get home we receive the huge a** receipt! STAY AWAY!"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 098909ac-f345-4d4e-ad37-43606c3ced41 | null | Default | 2015-06-01T00:00:00 | {
"text_length": 1024
} |
An Uber driver named Andrew driving a Ford Fiesta ** verbally assaulted my daughter and her mother. He called them both several **. I heard the commotion and came out to see him circling the block for a second round of profanity. I found out later that he used physical contact trying to remove them from his vehicle at the wrong stop. | {
"text": "An Uber driver named Andrew driving a Ford Fiesta ** verbally assaulted my daughter and her mother. He called them both several **. I heard the commotion and came out to see him circling the block for a second round of profanity. I found out later that he used physical contact trying to remove them from his vehicle at the wrong stop."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 09ace207-8230-4d90-b747-621dd0ebbe91 | null | Default | 2017-04-21T00:00:00 | {
"text_length": 335
} |
So I used UBER last night...NEVER USE IT!I got dropped off by the first guy, before I could even put my seatbelt on (all of a sudden had to take his wife to work)So I call another Uber (gives me a 2.5 times rate.... with no information on what the heck the rate is, NO OTHER OPTION - that or no UBER, and every time you search another one.. the rate gets higher and higher....)I get home, there's no service.. I tip the guy decently in cash for getting me home finallyGet inside, my wifi loads up UBER receipt$79!!!!!!! for a 15 minute ride...........NEVER AGAIN | {
"text": "So I used UBER last night...NEVER USE IT!I got dropped off by the first guy, before I could even put my seatbelt on (all of a sudden had to take his wife to work)So I call another Uber (gives me a 2.5 times rate.... with no information on what the heck the rate is, NO OTHER OPTION - that or no UBER, and every time you search another one.. the rate gets higher and higher....)I get home, there's no service.. I tip the guy decently in cash for getting me home finallyGet inside, my wifi loads up UBER receipt$79!!!!!!! for a 15 minute ride...........NEVER AGAIN"
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 09b24984-5d35-4c80-8a4d-dd072b06734e | null | Default | 2016-05-15T00:00:00 | {
"text_length": 562
} |
Uber is an illegal operation. Uber disobeys governmental laws, rules and regulations and soon will be shut down by FBI and Homeland Security. | {
"text": "Uber is an illegal operation. Uber disobeys governmental laws, rules and regulations and soon will be shut down by FBI and Homeland Security."
} | [
{
"label": "1",
"score": 1
}
] | Argilla | null | null | false | null | 09c0df90-974f-4332-966b-302ef2910e9a | null | Default | 2014-07-10T00:00:00 | {
"text_length": 141
} |
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Dataset Card for "uber-reviews"
Dataset Summary
Using Python's Beautiful Soup library and Scrappy framework, scraped date, star rating, and comment from all reviews from 2013 - 2019.
Languages
english
Citation Information
https://www.kaggle.com/datasets/jschne61701/uber-rides-costumer-reviews-dataset https://www.sitejabber.com/reviews/uber.com https://www.consumeraffairs.com/travel/uber.html https://www.kaggle.com/purvank/uber-rider-reviews-dataset
Contributions
Thanks to @davidberenstein1957 for adding this dataset.
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