text
stringlengths
13
433
label
int64
0
76
label_text
stringlengths
9
48
idx
int64
0
10k
query_idx
int64
0
10k
positive_idx
int64
0
10k
negative_idx
int64
0
10k
Is it possible to get another card?
39
getting_spare_card
0
0
7,713
1,417
What would the age limit be?
1
age_limit
1
1
8,777
9,825
I don't recognize the direct debit payment on my account.
28
direct_debit_payment_not_recognised
2
2
5,200
946
What do I need for the identity check?
69
verify_my_identity
3
3
4,354
3,725
Can I top-up by cheque?
58
top_up_by_cash_or_cheque
4
4
8,984
7,463
my cash withdrawal is pending, why?
46
pending_cash_withdrawal
5
5
4,055
3,631
Why is my last cheque deposit taking so long?
6
balance_not_updated_after_cheque_or_cash_deposit
6
6
3,432
4,979
Are visa and mastercard accepted
73
visa_or_mastercard
7
7
1,058
6,546
I need assistance with activating my new card.
0
activate_my_card
8
8
2,291
7,440
I see a direct debit charge that I did not approve
28
direct_debit_payment_not_recognised
9
9
6,952
9,742
I want to set up an auto top-up
4
automatic_top_up
10
10
2,719
2,192
How many transactions can I make on my disposable card?
29
disposable_card_limits
11
11
3,257
199
I would like to get a physical card, but I don't know how. Can you help me?
43
order_physical_card
12
12
4,630
8,906
Can I activate my card with the app?
0
activate_my_card
13
13
758
4,188
I thought it was free to make a withdrawal. So how much does it cost now?
19
cash_withdrawal_charge
14
14
31
4,824
Do you charge extra for exchanging currencies?
31
exchange_charge
15
15
8,290
5,175
What's the best way to use a cheque to top up?
58
top_up_by_cash_or_cheque
16
16
7,133
6,156
How many active cards can I have?
39
getting_spare_card
17
17
5,098
45
When I got cash the exchange rate was wrong
76
wrong_exchange_rate_for_cash_withdrawal
18
18
6,910
9,921
I returned something to a store but can't see my refund.
51
Refund_not_showing_up
19
19
3,013
7,569
I need my virtual card
40
getting_virtual_card
20
20
2,395
2,474
It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible?
8
cancel_transfer
21
21
5,617
7,541
There are transactions that I did not make on my account, I think someone has my information.
22
compromised_card
22
22
1,667
3,765
A withdrawal is showing that I don't recognize
20
cash_withdrawal_not_recognised
23
23
421
8,868
Why is there a direct debit fee in the App when I didn't do it?
28
direct_debit_payment_not_recognised
24
24
3,983
3,187
I took out money and there is a fee. Why?
19
cash_withdrawal_charge
25
25
2,562
3,893
When I tried to top up using my card, all of the money disappeared.
62
topping_up_by_card
26
26
4,796
9,972
I wasn't able to use my top up card because the money I put on there wasn't there anymore
62
topping_up_by_card
27
27
2,546
999
i transfered and yet it is still pending
48
pending_transfer
28
28
6,612
8,362
Who can send me money?
50
receiving_money
29
29
3,691
7,568
I anticipate getting a Visa card
73
visa_or_mastercard
30
30
642
770
When did you start charging to make a withdrawal? How much is it now? I always thought it was free.
19
cash_withdrawal_charge
31
31
14
587
I used foreign currency to buy something and I think the rate applied is incorrect.
17
card_payment_wrong_exchange_rate
32
32
7,554
9,705
Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.
20
cash_withdrawal_not_recognised
33
33
6,816
4,097
What are the exchange rates you assign?
32
exchange_rate
34
34
9,370
105
Will I see the transfer in my account within the week?
67
transfer_timing
35
35
8,715
2,963
I made a transfer and they haven't received the money I sent them.
66
transfer_not_received_by_recipient
36
36
3,518
5,421
I sent some money and the account hasn't recived the transfer I made.
66
transfer_not_received_by_recipient
37
37
36
2,422
My money didnt go through after I transferred.
7
beneficiary_not_allowed
38
38
1,492
1,669
I see a fee that I think was charged because I paid by card.
15
card_payment_fee_charged
39
39
3,433
1,108
My things were stolen and I need to know if I can still use this app.
42
lost_or_stolen_phone
40
40
3,189
4,875
Why isn't my refund on my statement?
51
Refund_not_showing_up
41
41
4,679
6,483
How long will this transfer from europe take?
67
transfer_timing
42
42
8,183
4,585
how do i track the moeney
70
verify_source_of_funds
43
43
8,188
8,841
This is terrible, i want to delete my account
55
terminate_account
44
44
2,436
1,277
What are the fiat currencies used?
36
fiat_currency_support
45
45
1,558
2,275
What should I do if my card payment was cancelled?
53
reverted_card_payment?
46
46
5,947
945
I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?
76
wrong_exchange_rate_for_cash_withdrawal
47
47
2,568
7,638
In my app, a direct debit payment I didn't do shows in my app
28
direct_debit_payment_not_recognised
48
48
9,161
4,283
Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?
35
failed_transfer
49
49
8,470
3,019
I tried to get cash out of the ATM but it is taking too long
46
pending_cash_withdrawal
50
50
8,668
519
How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked
5
balance_not_updated_after_bank_transfer
51
51
7,760
8,606
Can I have a refund for one of your products?
52
request_refund
52
52
8,404
424
I need to exchange between different currencies, like GBP and USD. Can I do that with your app?
33
exchange_via_app
53
53
3,423
6,823
Can I see where my funds come from?
70
verify_source_of_funds
54
54
4,858
6,424
My top-up does not seem to have worked, what went wrong?
59
top_up_failed
55
55
1,034
3,212
What is the length of time for one of these items to come to the U.S?
12
card_delivery_estimate
56
56
6,622
7,139
Why was I charged extra when transferring?
64
transfer_fee_charged
57
57
670
1,524
There was a direct debit from my account and I didn't authorise it
28
direct_debit_payment_not_recognised
58
58
6,104
1,575
Why would I get a decline message in a transfer?
27
declined_transfer
59
59
8,570
5,399
What is the procedure of unblocking my PIN?
49
pin_blocked
60
60
4,427
2,031
Says that my top-up is incomplete?
47
pending_top_up
61
61
6,665
4,780
I want to top up by cheque
58
top_up_by_cash_or_cheque
62
62
4,752
7,519
Can I stop a transaction?
8
cancel_transfer
63
63
4,771
9,046
I see a strange payment in my account.
16
card_payment_not_recognised
64
64
5,192
1,737
I got double charged!
63
transaction_charged_twice
65
65
8,089
4,394
I seem to be having trouble with my Google Pay Top. Can you please help?
2
apple_pay_or_google_pay
66
66
1,252
2,871
Where can I get money from my card?
3
atm_support
67
67
8,884
2,772
How old do kids have to be to open an account?
1
age_limit
68
68
2,862
1,598
I messed up a transfer and need to reverse it.
8
cancel_transfer
69
69
4,657
2,066
Can I have more physical cards?
39
getting_spare_card
70
70
1,226
5,605
I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem?
7
beneficiary_not_allowed
71
71
4,337
9,679
Do you also have this extra fee on your statement?
34
extra_charge_on_statement
72
72
4,962
7,779
Does this app allow currencies to be exchanged?
33
exchange_via_app
73
73
9,313
8,611
Why was I declined from getting cash?
26
declined_cash_withdrawal
74
74
8,066
2,160
is my pin the same as my passcode
38
get_physical_card
75
75
2,765
3,555
Help! I've forgot my app passcode!
44
passcode_forgotten
76
76
4,597
4,754
Where do I go to edit my personal details on my account?
30
edit_personal_details
77
77
7,562
4,882
Why hasn't my account updated to reflect my current balance?
5
balance_not_updated_after_bank_transfer
78
78
5,729
7,256
how many virtual cards can i have, i want 8
40
getting_virtual_card
79
79
8,319
5,756
Can I have a tangible form of my virtual card.
43
order_physical_card
80
80
8,032
2,731
It looks like my top-up was cancelled
61
top_up_reverted
81
81
9,807
669
I've been waiting ages and my PIN hasn't gotten here.
38
get_physical_card
82
82
4,468
2,592
I did not receive the right amount of cash.
75
wrong_amount_of_cash_received
83
83
7,452
3,768
What are the steps needed to top up with Apple Pay?
2
apple_pay_or_google_pay
84
84
3,947
9,760
Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?
35
failed_transfer
85
85
9,364
14
Can I use my salary for this?
50
receiving_money
86
86
6,033
9,786
Can you tell me your exchange rates?
32
exchange_rate
87
87
6,664
8,682
My card isn't letting me purchase something and I wanted to know why.
7
beneficiary_not_allowed
88
88
1,236
9,923
When do I set up my card PIN?
38
get_physical_card
89
89
9,913
980
What is the daily limit on my card?
60
top_up_limits
90
90
6,623
5,770
I decided I no long want something that I ordered, and want a refund. How do I go about doing that?
52
request_refund
91
91
8,358
8,881
Are there any discounts for frequent currency exchanges?
31
exchange_charge
92
92
7,160
1,572
There is a charge for an additional pound.
34
extra_charge_on_statement
93
93
5,305
7,588
Tell me why my transfer is pending.
48
pending_transfer
94
94
7,242
8,751
card is being used by someone else
22
compromised_card
95
95
4,807
2,101
Why was I charged extra using my card?
15
card_payment_fee_charged
96
96
4,403
8,864
I was trying to top up my account and it isn't working
59
top_up_failed
97
97
8,197
8,523
Could you please tell me why my card payment didn't work?
25
declined_card_payment
98
98
8,628
7,042
Can I use any card and currency?
54
supported_cards_and_currencies
99
99
1,916
6,140

MTEB Banking77 Triplets Dataset

This dataset was used in the paper GISTEmbed: Guided In-sample Selection of Training Negatives for Text Embedding Fine-tuning. Refer to https://arxiv.org/abs/2402.16829 for details.

The code for generating the data is available at https://github.com/avsolatorio/GISTEmbed/blob/main/scripts/create_classification_dataset.py.

Citation

@article{solatorio2024gistembed,
    title={GISTEmbed: Guided In-sample Selection of Training Negatives for Text Embedding Fine-tuning},
    author={Aivin V. Solatorio},
    journal={arXiv preprint arXiv:2402.16829},
    year={2024},
    URL={https://arxiv.org/abs/2402.16829}
    eprint={2402.16829},
    archivePrefix={arXiv},
    primaryClass={cs.LG}
}
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