tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,077,847,672,328,200 | negative | 1 | Cancelled Flight | 1 | United | null | CaseyWoodTV | null | 0 | @united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like | null | 2015-02-23 20:28:45 -0800 | null | Eastern Time (US & Canada) |
570,076,814,585,913,340 | negative | 1 | Cancelled Flight | 0.708 | United | null | fortytoo | null | 0 | @united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city | null | 2015-02-23 20:24:38 -0800 | WX report for 41 Mile, Hwy 50 | Pacific Time (US & Canada) |
570,074,864,708,669,440 | negative | 0.6386 | Lost Luggage | 0.6386 | United | null | michaelsalinger | null | 0 | @united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags. | null | 2015-02-23 20:16:53 -0800 | mentor, Ohio | Eastern Time (US & Canada) |
570,074,833,993,670,660 | negative | 1 | Customer Service Issue | 1 | United | null | wordstern | null | 0 | @united better train your support staff with appropriate decorum, consider revisiting your terrible "provide a death certificate' policy | null | 2015-02-23 20:16:46 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
570,074,583,379,939,300 | negative | 1 | Can't Tell | 1 | United | null | CharlieGMoney | null | 1 | @united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn? | [41.88298649, -87.63403627] | 2015-02-23 20:15:46 -0800 | Chicago, IL | null |
570,073,969,690,169,340 | neutral | 0.7029 | null | 0 | United | null | sacsmitty | null | 0 | @united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch. | null | 2015-02-23 20:13:20 -0800 | Rocklin, CA | null |
570,073,757,508,726,800 | positive | 0.6634 | null | 0 | United | null | Meyer47 | null | 1 | @united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM | null | 2015-02-23 20:12:29 -0800 | Iowa | null |
570,072,918,094,442,500 | negative | 0.6352 | Customer Service Issue | 0.3231 | United | null | The5y5Adm1n | null | 0 | @United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you! | null | 2015-02-23 20:09:09 -0800 | null | null |
570,072,252,026,376,200 | neutral | 1 | null | null | United | null | The5y5Adm1n | null | 0 | @united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation. | null | 2015-02-23 20:06:30 -0800 | null | null |
570,071,999,780,933,600 | neutral | 0.6464 | null | 0 | United | null | Gouwerijn | null | 0 | @united question:are there onboad 110 volt outlets in all planes? If so, where? | [35.8056542, -78.786848] | 2015-02-23 20:05:30 -0800 | Alphen aan den Rijn | Amsterdam |
570,071,482,182,692,860 | negative | 0.6588 | Can't Tell | 0.6588 | United | null | oduric | null | 0 | @united Your website deserves a new design. #html5 FTW! | null | 2015-02-23 20:03:27 -0800 | Singapore | Berlin |
570,070,877,351,469,060 | negative | 1 | Lost Luggage | 0.6863 | United | null | kbleggett | null | 1 | @united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW | null | 2015-02-23 20:01:03 -0800 | Ottawa, Canada | Eastern Time (US & Canada) |
570,069,236,971,806,700 | neutral | 0.631 | null | 0 | United | null | xRaeCatherine | null | 0 | @united Twitter isn't letting me DM you.. | null | 2015-02-23 19:54:32 -0800 | null | null |
570,068,435,805,311,000 | neutral | 0.732 | null | null | United | null | BinyGlancz | null | 0 | @united I hope so too | null | 2015-02-23 19:51:21 -0800 | null | null |
570,067,529,206,358,000 | negative | 1 | Customer Service Issue | 0.3582 | United | null | sacsmitty | null | 0 | @united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am. | null | 2015-02-23 19:47:44 -0800 | Rocklin, CA | null |
570,067,181,733,580,800 | negative | 1 | Lost Luggage | 1 | United | null | ColtonWoytas | null | 1 | @united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous. | null | 2015-02-23 19:46:22 -0800 | NY | Mountain Time (US & Canada) |
570,067,079,253,991,400 | negative | 0.7055 | Lost Luggage | 0.7055 | United | null | danmedwards | null | 0 | @united Not encouraged that I'll have my CPAP tonight. | null | 2015-02-23 19:45:57 -0800 | Westerville, Ohio | null |
570,066,805,810,602,000 | negative | 1 | Lost Luggage | 1 | United | null | danmedwards | null | 0 | @united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery | null | 2015-02-23 19:44:52 -0800 | Westerville, Ohio | null |
570,066,634,976,555,000 | neutral | 1 | null | null | United | null | Kelley_Myers | null | 0 | @United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier. | null | 2015-02-23 19:44:11 -0800 | Pacific Northwest | Pacific Time (US & Canada) |
570,066,450,796,257,300 | negative | 1 | Late Flight | 0.697 | United | null | gregriv | null | 1 | @united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies?? | null | 2015-02-23 19:43:27 -0800 | Cleveland, OH | null |
570,066,391,388,172,300 | negative | 1 | Flight Attendant Complaints | 0.3819 | United | null | Greg_Mueller | null | 0 | @united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure! | [33.9411179, -118.3972405] | 2015-02-23 19:43:13 -0800 | Hermosa Beach, CA | Pacific Time (US & Canada) |
570,065,109,420,101,600 | negative | 0.6957 | Lost Luggage | 0.6957 | United | null | michaelsalinger | null | 0 | @united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD. | null | 2015-02-23 19:38:08 -0800 | mentor, Ohio | Eastern Time (US & Canada) |
570,065,037,231,927,300 | neutral | 0.6548 | null | 0 | United | null | andreaSanger | null | 0 | @united where is my flight voucher? | null | 2015-02-23 19:37:50 -0800 | null | null |
570,063,869,596,475,400 | negative | 1 | Late Flight | 1 | United | null | RyanMagovs | null | 0 | @united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable. | null | 2015-02-23 19:33:12 -0800 | null | null |
570,063,826,508,320,800 | negative | 1 | Can't Tell | 1 | United | null | handsomanderson | null | 1 | @united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period. | null | 2015-02-23 19:33:02 -0800 | Los Vancouver, CA | Pacific Time (US & Canada) |
570,063,574,858,493,950 | negative | 1 | Lost Luggage | 1 | United | null | PreyingMantis02 | null | 0 | @united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement. | null | 2015-02-23 19:32:02 -0800 | null | null |
570,063,450,174,464,000 | negative | 1 | Bad Flight | 1 | United | null | theBRYZness | null | 0 | @united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet! | null | 2015-02-23 19:31:32 -0800 | Broad & Pattison | null |
570,063,224,328,081,400 | negative | 1 | Flight Attendant Complaints | 1 | United | null | hellojennizzle | null | 0 | @united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool | null | 2015-02-23 19:30:38 -0800 | Cornfields | London |
570,061,339,604,987,900 | negative | 0.6688 | Can't Tell | 0.3519 | United | null | cyberhosed | null | 0 | @united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack? | null | 2015-02-23 19:23:09 -0800 | null | null |
570,060,997,907,447,800 | negative | 0.7 | Late Flight | 0.7 | United | null | CharlieGMoney | null | 0 | @united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich. | [41.98191311, -87.80888924] | 2015-02-23 19:21:47 -0800 | Chicago, IL | null |
570,059,605,662,834,700 | negative | 1 | Can't Tell | 0.6305 | United | null | _mhertz | null | 0 | @united @AmericanAir spent hundreds to rectify the situation and you guys go quiet | null | 2015-02-23 19:16:15 -0800 | null | Pacific Time (US & Canada) |
570,059,565,947,101,200 | negative | 1 | Late Flight | 1 | United | null | whs1973 | null | 0 | @united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help? | null | 2015-02-23 19:16:06 -0800 | null | null |
570,059,530,567,962,600 | negative | 1 | Can't Tell | 1 | United | null | _mhertz | null | 1 | @united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this! | null | 2015-02-23 19:15:57 -0800 | null | Pacific Time (US & Canada) |
570,058,986,025,672,700 | positive | 0.6702 | null | null | United | null | family6travels | null | 0 | @united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY | null | 2015-02-23 19:13:48 -0800 | null | null |
570,058,190,647,271,400 | positive | 0.3388 | null | 0 | United | null | throthra | null | 0 | @united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA | null | 2015-02-23 19:10:38 -0800 | null | null |
570,057,930,332,102,660 | positive | 1 | null | null | United | null | ChrisMD123 | null | 0 | @united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f | null | 2015-02-23 19:09:36 -0800 | null | null |
570,057,601,976,631,300 | negative | 1 | Damaged Luggage | 1 | United | null | throthra | null | 0 | @united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded. | null | 2015-02-23 19:08:18 -0800 | null | null |
570,057,521,353,764,860 | negative | 1 | Bad Flight | 1 | United | null | davidchernin | null | 0 | @united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices? | null | 2015-02-23 19:07:58 -0800 | null | Eastern Time (US & Canada) |
570,057,178,687,475,700 | negative | 1 | Customer Service Issue | 0.6632 | United | null | AndyA3 | null | 0 | @united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going | null | 2015-02-23 19:06:37 -0800 | San Francisco | Pacific Time (US & Canada) |
570,056,648,137,576,450 | negative | 1 | Late Flight | 1 | United | null | kevinaom | null | 0 | @united 5 gate changes, two delays. Even the crew thinks the airline sucks | null | 2015-02-23 19:04:30 -0800 | Michigan | Eastern Time (US & Canada) |
570,055,898,367,799,300 | negative | 1 | Cancelled Flight | 0.3417 | United | null | kimberlytwaters | null | 0 | @united I'm very frustrated and have wasted 2 days now due to your equipment failures. | [39.85862444, -104.6768992] | 2015-02-23 19:01:31 -0800 | Gainesville GA | Atlantic Time (Canada) |
570,055,700,790,931,460 | negative | 1 | Customer Service Issue | 0.6667 | United | null | JeffPKirkland | null | 0 | @united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated! | null | 2015-02-23 19:00:44 -0800 | Oregon | Pacific Time (US & Canada) |
570,055,285,500,469,250 | negative | 1 | Customer Service Issue | 1 | United | null | BethStuever | null | 0 | @united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now? | null | 2015-02-23 18:59:05 -0800 | iPhone: 42.734546,-84.483753 | Eastern Time (US & Canada) |
570,054,647,689,322,500 | positive | 1 | null | null | United | null | AlexanderKrach | null | 0 | @united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver. | null | 2015-02-23 18:56:33 -0800 | null | Pacific Time (US & Canada) |
570,054,574,389,788,700 | negative | 1 | Customer Service Issue | 1 | United | null | rholbrook | null | 0 | @united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2) | null | 2015-02-23 18:56:16 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
570,054,360,505,323,500 | negative | 1 | Customer Service Issue | 0.6633 | United | null | real_steve_ward | null | 0 | @united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update? | null | 2015-02-23 18:55:25 -0800 | Chicago / Orlando / airplanes | Eastern Time (US & Canada) |
570,053,912,214,024,200 | positive | 1 | null | null | United | null | thetonyblank | null | 0 | @united I appreciate your efforts getting me home! | [38.9470418, -77.4511456] | 2015-02-23 18:53:38 -0800 | Denver, CO | Eastern Time (US & Canada) |
570,053,838,499,143,700 | negative | 1 | Flight Booking Problems | 0.6469 | United | null | rholbrook | null | 1 | @united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2) | null | 2015-02-23 18:53:20 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
570,053,734,639,792,100 | negative | 1 | Late Flight | 0.3536 | United | null | CharlieGMoney | null | 1 | @united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers. | null | 2015-02-23 18:52:56 -0800 | Chicago, IL | null |
570,053,482,029,277,200 | negative | 1 | Late Flight | 1 | United | null | stopz | null | 0 | @united what is the real deal with the delay on flight UA 1032 from Denver to Vegas? | null | 2015-02-23 18:51:55 -0800 | null | null |
570,053,417,311,342,600 | negative | 1 | Flight Attendant Complaints | 1 | United | null | CharlieGMoney | null | 0 | @united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful. | [41.97758714, -87.91388554] | 2015-02-23 18:51:40 -0800 | Chicago, IL | null |
570,051,875,652,767,740 | negative | 1 | Bad Flight | 0.3458 | United | null | gguilber | null | 0 | @united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff. | null | 2015-02-23 18:45:32 -0800 | null | null |
570,051,265,373,171,700 | negative | 1 | Late Flight | 1 | United | null | gguilber | null | 0 | @united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour. | null | 2015-02-23 18:43:07 -0800 | null | null |
570,051,191,943,483,400 | neutral | 0.6684 | null | 0 | United | null | Zgrinch | null | 0 | @united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes | null | 2015-02-23 18:42:49 -0800 | iPhone: 39.201706,-106.854080 | Mountain Time (US & Canada) |
570,050,891,929,280,500 | positive | 1 | null | null | United | null | thetonyblank | null | 0 | @united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.. | [38.9470207, -77.4511745] | 2015-02-23 18:41:38 -0800 | Denver, CO | Eastern Time (US & Canada) |
570,050,785,490,419,700 | negative | 1 | Customer Service Issue | 0.697 | United | null | rholbrook | null | 1 | @united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn. | null | 2015-02-23 18:41:12 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
570,050,323,017,920,500 | neutral | 0.6702 | null | 0 | United | null | AndyA3 | null | 0 | @united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago. | null | 2015-02-23 18:39:22 -0800 | San Francisco | Pacific Time (US & Canada) |
570,050,268,588,597,250 | negative | 0.6847 | Lost Luggage | 0.6847 | United | null | MommyPR | null | 0 | @united can you tell me how to file a claim for clothing that had to be purchased? | null | 2015-02-23 18:39:09 -0800 | Global | Pacific Time (US & Canada) |
570,049,923,858,567,200 | negative | 0.6776 | Can't Tell | 0.3451 | United | null | AndyA3 | null | 0 | @united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board | null | 2015-02-23 18:37:47 -0800 | San Francisco | Pacific Time (US & Canada) |
570,049,743,549,833,200 | negative | 0.6354 | Lost Luggage | 0.6354 | United | null | MommyPR | null | 0 | @united GRK13575M is the file reference | null | 2015-02-23 18:37:04 -0800 | Global | Pacific Time (US & Canada) |
570,049,697,924,010,000 | negative | 1 | Customer Service Issue | 1 | United | null | jlgustafson1 | null | 0 | @united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot! | null | 2015-02-23 18:36:53 -0800 | DEN | null |
570,049,295,040,307,200 | negative | 1 | Bad Flight | 0.3525 | United | null | theKos | null | 0 | @united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably. | null | 2015-02-23 18:35:17 -0800 | DC949 | Pacific Time (US & Canada) |
570,048,844,702,076,900 | negative | 1 | Can't Tell | 0.3723 | United | null | MommyPR | null | 0 | @united Been trying since 1230 to file a report. | null | 2015-02-23 18:33:30 -0800 | Global | Pacific Time (US & Canada) |
570,048,726,380,765,200 | negative | 1 | Customer Service Issue | 1 | United | null | jasonjernigan | null | 0 | @united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again. | null | 2015-02-23 18:33:02 -0800 | Raleigh, NC | Central Time (US & Canada) |
570,048,528,602,374,140 | neutral | 1 | null | null | United | null | thelaurenmoore | null | 0 | @united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it? | null | 2015-02-23 18:32:14 -0800 | CA | Eastern Time (US & Canada) |
570,045,712,211,288,060 | negative | 0.6644 | Flight Booking Problems | 0.3437 | United | null | TravelShopVT | null | 0 | @united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee | null | 2015-02-23 18:21:03 -0800 | null | Eastern Time (US & Canada) |
570,045,020,402,626,560 | negative | 1 | Bad Flight | 0.6392 | United | null | Nikki62878 | null | 1 | @united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat | null | 2015-02-23 18:18:18 -0800 | null | null |
570,044,681,670,696,960 | positive | 1 | null | null | United | null | j0rdanj0nes | null | 0 | @united thank you. | null | 2015-02-23 18:16:57 -0800 | Dallas | null |
570,044,554,130,423,800 | neutral | 0.6641 | null | null | United | null | momsgoodeats | null | 0 | Decisions Decisions @MandarinJourney @united: We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP” | null | 2015-02-23 18:16:27 -0800 | #Omaha | Central Time (US & Canada) |
570,044,428,678,778,900 | neutral | 1 | null | null | United | null | momsgoodeats | null | 0 | Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP” | null | 2015-02-23 18:15:57 -0800 | #Omaha | Central Time (US & Canada) |
570,044,286,991,015,940 | negative | 1 | Flight Booking Problems | 0.6489 | United | null | rholbrook | null | 1 | @united: I don't care that a @thehipmunk link showed me a "wrong" price on your site—it's your site & responsibility to ensure correctness. | null | 2015-02-23 18:15:23 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
570,043,937,244,622,850 | neutral | 1 | null | null | United | null | DeputyBrans | null | 0 | @united Do you have any flights with lie flat seating from STL to PDX around the date of March 5? | null | 2015-02-23 18:14:00 -0800 | null | null |
570,043,820,278,050,800 | negative | 0.3482 | Cancelled Flight | 0.3482 | United | null | xRaeCatherine | null | 0 | @united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done? | null | 2015-02-23 18:13:32 -0800 | null | null |
570,043,574,097,555,460 | negative | 1 | Can't Tell | 0.6702 | United | null | mllovelace | null | 0 | “@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership? | null | 2015-02-23 18:12:33 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
570,042,013,908,914,200 | negative | 1 | Lost Luggage | 0.376 | United | null | Ted_Bray | null | 0 | @united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime | null | 2015-02-23 18:06:21 -0800 | Colorado Springs, Colorado USA | Mountain Time (US & Canada) |
570,041,988,986,347,500 | negative | 0.3721 | Can't Tell | 0.3721 | United | null | MommyPR | null | 0 | @united Dmed you. Thank you | null | 2015-02-23 18:06:15 -0800 | Global | Pacific Time (US & Canada) |
570,041,112,624,295,940 | positive | 1 | null | null | United | null | DickAltavista | null | 0 | @united thanks we'll be in touch! | null | 2015-02-23 18:02:46 -0800 | Ottawa | null |
570,040,644,451,708,900 | positive | 1 | null | null | United | null | Clking_sf | null | 0 | @united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day! | null | 2015-02-23 18:00:55 -0800 | Silicon Valley | Central Time (US & Canada) |
570,040,251,764,183,040 | negative | 1 | Lost Luggage | 1 | United | null | Bozboyku1 | null | 0 | @united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story | null | 2015-02-23 17:59:21 -0800 | Lees Summit | Mountain Time (US & Canada) |
570,039,756,731,494,400 | neutral | 1 | null | null | United | null | rdowning76 | null | 0 | @united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March? | null | 2015-02-23 17:57:23 -0800 | usa | null |
570,039,279,050,580,000 | neutral | 0.67 | null | 0 | United | null | brando_787 | null | 0 | @united like continental's chicken feat fairs | null | 2015-02-23 17:55:29 -0800 | North Texas, USA | null |
570,039,094,257,938,400 | neutral | 1 | null | null | United | null | j0rdanj0nes | null | 0 | @united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am? | null | 2015-02-23 17:54:45 -0800 | Dallas | null |
570,038,991,527,002,100 | positive | 0.3427 | null | 0 | United | null | NonYourBusines9 | null | 0 | @united I left my comment with customer care. Thanks for contacting me. | null | 2015-02-23 17:54:21 -0800 | null | null |
570,038,694,817,767,400 | negative | 1 | Lost Luggage | 1 | United | null | Ted_Bray | null | 0 | @United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh. | null | 2015-02-23 17:53:10 -0800 | Colorado Springs, Colorado USA | Mountain Time (US & Canada) |
570,037,961,020,080,100 | negative | 1 | Lost Luggage | 1 | United | null | Ted_Bray | null | 0 | @united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating! | null | 2015-02-23 17:50:15 -0800 | Colorado Springs, Colorado USA | Mountain Time (US & Canada) |
570,037,336,886,546,400 | positive | 1 | null | null | United | null | whitterbug | null | 0 | Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY” | null | 2015-02-23 17:47:46 -0800 | Houston, TX | Central Time (US & Canada) |
570,036,932,270,358,500 | positive | 1 | null | null | United | null | drewziIIa | null | 0 | @united captain "on behalf of the front office, welcome on board.".... Never heard that before. I laughed...hard. #funnycaptain | null | 2015-02-23 17:46:10 -0800 | null | Central Time (US & Canada) |
570,035,728,832,446,460 | negative | 1 | Lost Luggage | 1 | United | null | MommyPR | null | 0 | @united Can you please follow for a Dm on a missing bag? | null | 2015-02-23 17:41:23 -0800 | Global | Pacific Time (US & Canada) |
570,033,778,300,620,800 | neutral | 0.666 | null | 0 | United | null | throthra | null | 0 | @united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG | null | 2015-02-23 17:33:38 -0800 | null | null |
570,033,627,939,131,400 | positive | 1 | null | null | United | null | ginanotjenna | null | 0 | @united These are great fares!!!!! | null | 2015-02-23 17:33:02 -0800 | Honeoye Falls | Atlantic Time (Canada) |
570,033,341,250,056,200 | negative | 1 | Customer Service Issue | 0.6689 | United | null | dannydibiase1 | null | 0 | @united i left an item on the plane and have been calling non stop and no one has been answering can you please help | null | 2015-02-23 17:31:53 -0800 | null | null |
570,033,309,113,131,000 | positive | 0.6699 | null | null | United | null | frqnttraveler | null | 0 | @united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus. | null | 2015-02-23 17:31:46 -0800 | california | null |
570,033,062,202,863,600 | negative | 1 | Lost Luggage | 0.6512 | United | null | throthra | null | 2 | @united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday? | null | 2015-02-23 17:30:47 -0800 | null | null |
570,031,379,456,643,100 | positive | 1 | null | null | United | null | goodenufmother | null | 1 | @United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother | null | 2015-02-23 17:24:06 -0800 | GEM HQ (aka walk-in closet) NY | Eastern Time (US & Canada) |
570,031,098,513,592,300 | negative | 1 | Lost Luggage | 1 | United | null | tpensari | null | 0 | @united where's my damn bag?? | null | 2015-02-23 17:22:59 -0800 | null | null |
570,031,016,800,161,800 | negative | 1 | Lost Luggage | 1 | United | null | tpensari | null | 0 | @united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!! | null | 2015-02-23 17:22:39 -0800 | null | null |
570,030,715,900,792,800 | neutral | 1 | null | null | United | null | AlexanderKrach | null | 0 | @united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow. | null | 2015-02-23 17:21:27 -0800 | null | Pacific Time (US & Canada) |
570,027,321,178,099,700 | neutral | 0.6479 | null | 0 | United | null | startupstella | null | 0 | @united how is Mexico not international from the us? | null | 2015-02-23 17:07:58 -0800 | Chicago, IL | Central Time (US & Canada) |
570,026,514,923,675,650 | negative | 1 | Customer Service Issue | 0.3639 | United | null | tpensari | null | 0 | @united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared | null | 2015-02-23 17:04:46 -0800 | null | null |
570,024,703,256,956,900 | negative | 1 | Flight Attendant Complaints | 0.6634 | United | null | gregriv | null | 0 | @united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies? | null | 2015-02-23 16:57:34 -0800 | Cleveland, OH | null |