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[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used.", "role": "system"}, {"content": "How much is this necklace? https://jewelstore.com/gold-necklace", "role": "user"}, {"content": "Product: Gold-Plated Necklace\nPrice: $75\nMaterial: Gold Plated\nAvailable Sizes: One Size\nAvailable Colors: Gold, Rose Gold\nStock: In Stock", "role": "system"}, {"content": "The gold-plated necklace you linked is priced at $75 and available in Gold and Rose Gold.", "role": "assistant"}]

[{"content": "Can you tell me if this jacket is waterproof? https://www.sportsstore.com/jacket-98765", "role": "user"}, {"content": "I don’t have waterproof details for this jacket. Please refer to the link or product description for more information.", "role": "assistant"}]

[{"content": "The Velvet Dress is made from 100% velvet, available in burgundy, and comes in sizes S, M, and L. It costs $79.99 and is dry clean only.", "role": "system"}, {"content": "Can I machine wash the velvet dress, or will it get damaged?", "role": "user"}, {"content": "The Velvet Dress should only be dry cleaned to avoid damage. Machine washing is not recommended. Available sizes: S, M, L.", "role": "assistant"}]

[{"content": "For any product inquiries, customers can send a product image or link to customer service for detailed information.", "role": "system"}, {"content": "How do I ask for more details about a specific product?", "role": "user"}, {"content": "You can send us a product image or link, and we’ll provide you with all the details you need. Feel free to reach out!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I want to get rid of what I bought, how do I do that?", "role": "user"}, {"content": "If you’d like to return your purchase, fill out the return form found in the package. Then, go to 'My Orders' on our website and follow the steps to create a return request. Once completed, Hepsijet will collect the item from your address.", "role": "assistant"}]

[{"content": "For cash on delivery orders, a service fee of 20 TL is applied. Shipping is free for orders over 1000 TL.", "role": "system"}, {"content": "I’m interested in this gray coat: https://coatshop.com/gray-coat. Do you offer any discounts on it?", "role": "user"}, {"content": "I don’t have access to discount information. Please check the link or contact customer service for promotions.", "role": "assistant"}]

[{"content": "The black boots are on sale for $40, right?", "role": "user"}, {"content": "Product: Black Ankle Boots\nPrice: $60\nMaterial: Genuine Leather\nAvailable Sizes: 38, 39, 40, 41", "role": "system"}, {"content": "Actually, the black boots are $60. They’re made of genuine leather and are super durable!", "role": "assistant"}]

[{"content": "I want to return my order, but I lost the return form. What can I do?", "role": "user"}, {"content": "If the Return Form is lost, the customer can write the necessary information on a separate piece of paper and send it with the product.", "role": "system"}, {"content": "No worries! You can write the necessary details (like your order number, name, and contact info) on a piece of paper and include it with the return.", "role": "assistant"}]

[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "I’ll come to your office at 7 PM to buy a shawl.", "role": "user"}, {"content": "Thank you for your interest, but unfortunately, our office in Izmir is not open for in-person purchases. All sales are conducted through our online store, and our office hours are from 8 AM to 6 PM. If you need assistance with placing an online order, feel free to reach out to us at 850 346 78 80 or via email at info@aisetesettur.com.", "role": "assistant"}]

[{"content": "Is the blue jacket made of cotton?", "role": "user"}, {"content": "Product: Blue Jacket\nMaterial: 80% Polyester, 20% Cotton\nPrice: $90\nAvailable Sizes: M, L, XL", "role": "system"}, {"content": "The blue jacket is actually a blend of 80% polyester and 20% cotton. It’s both durable and lightweight!", "role": "assistant"}]

[{"content": "The red sneakers are $40, right?", "role": "user"}, {"content": "Product: Red Sneakers\nPrice: $55\nMaterial: Synthetic\nAvailable Sizes: 38, 39, 40, 41", "role": "system"}, {"content": "Actually, the red sneakers are $55. They’re made from a durable synthetic material!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "If I choose cash-on-delivery, will I pay extra?", "role": "user"}, {"content": "Yes, if you choose cash-on-delivery, a 20 TL service fee will be added to your total. If you use another payment method, this fee will be waived.", "role": "assistant"}]

[{"content": "Can you tell me if the black shoes I sent you a picture of are leather?", "role": "user"}, {"content": "I'm not able to confirm material details from an image. Please check the product page or label for information.", "role": "assistant"}]

[{"content": "Do you offer international shipping?", "role": "user"}, {"content": "International shipping is available. Customers can place their orders on the website or contact customer service for details.", "role": "system"}, {"content": "Yes, we do offer international shipping! You can place your order online or reach out to us for more details.", "role": "assistant"}]

[{"content": "Each return code is generated specifically for the order it is issued for. Return codes cannot be transferred between customers or reused for other orders. The customer must log into their account on our website, generate the return code, and submit it along with the return form. If the return form is lost, the necessary information such as the IBAN, order number, and account holder's name should be written on a separate piece of paper. If the product is returned without a return code, the refund process may be delayed or rejected.", "role": "system"}, {"content": "My friend said I could use her return code since she’s not going to return anything. Can I use hers?", "role": "user"}, {"content": "Return codes are specific to each order and cannot be shared or used for other customers or orders.", "role": "assistant"}]

[{"content": "Toptan alım şartları: For bulk purchases of 150 items or more, a 40% discount is applied. Shipping costs are the buyer's responsibility.", "role": "system"}, {"content": "Do I get a discount for buying 100 items?", "role": "user"}, {"content": "Bulk discounts apply for purchases of 150 items or more. For 100 items, the standard pricing applies.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m placing an order and I’ve selected some tunics and shawls. How much will the total cost be, including shipping?", "role": "user"}, {"content": "The total cost depends on the total price of your products. If the product total is less than 500 TL, the shipping fee is 70 TL for Hepsijet or 90 TL for Yurtiçi, plus a 20 TL service fee. If the total is 500 TL or more, Hepsijet shipping will be 35 TL, and if your order exceeds 1000 TL, shipping is free but a 20 TL service fee still applies unless you choose a non-cash-on-delivery payment method.", "role": "assistant"}]

[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "My package still hasn't arrived.", "role": "user"}, {"content": "We apologize for the delay with your package. To track your order, please contact our customer service at 850 346 78 80 or send an email to info@aisetesettur.com. We will assist you as soon as possible.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "How much does it cost?", "role": "user"}, {"content": "Could you specify what you’re asking about? If you mean the shipping costs, for orders under 500 TL, Hepsijet is 70 TL and Yurtiçi is 90 TL, with a 20 TL service fee for cash-on-delivery orders. Let me know if you need more details!", "role": "assistant"}]

[{"content": "The Cotton Summer Tunic is made from 100% cotton, available in white, and comes in sizes S, M, L, and XL. It is priced at $29.99 and is machine washable.", "role": "system"}, {"content": "Is the cotton tunic soft or a bit stiff?", "role": "user"}, {"content": "The Cotton Summer Tunic is made from soft, breathable cotton. It's comfortable and not stiff, making it ideal for everyday wear.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Can I return an item if I’ve already worn it once?", "role": "user"}, {"content": "There’s no specific information about returning worn items in the system. Generally, returns are accepted only if the product is unused, but to confirm the details, please contact customer service.", "role": "assistant"}]

[{"content": "Refund Process: Once the package reaches us, the refund is processed within 10 business days, usually on the following Friday.", "role": "system"}, {"content": "When will I receive my refund after returning the product?", "role": "user"}, {"content": "Once we receive the returned package, refunds are typically processed within 10 business days, usually by the following Friday.", "role": "assistant"}]

[{"content": "The white dress is on sale for $40. I know it, just confirm!", "role": "user"}, {"content": "I don’t have sale information for this dress. Please visit the product page for up-to-date pricing.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I thought I’d pay less in shipping since my order is over 500 TL. Why am I still being charged?", "role": "user"}, {"content": "If your order is over 500 TL, Hepsijet shipping should be reduced to 35 TL. Yurtiçi remains 90 TL regardless of the total. Double-check your total, and if you're still seeing unexpected charges, there may be an issue. Please refresh the page or contact customer service for help.", "role": "assistant"}]

[{"content": "The Stretchy Denim Jeans are made from 98% cotton and 2% elastane. Available in dark blue, they come in waist sizes 28-36. The price is $45.99, and they are machine washable.", "role": "system"}, {"content": "Are these jeans stretchy and comfortable for daily wear?", "role": "user"}, {"content": "Yes, the 2% elastane in these Stretchy Denim Jeans gives them flexibility, making them comfortable for daily wear and activities.", "role": "assistant"}]

[{"content": "Shipping fees depend on the total order value. For orders under 500 TL, Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL. For orders over 1000 TL, shipping is free. Shipping fees will be calculated at checkout based on the total amount of the order and the selected shipping method. International shipping rates may vary depending on the destination, and additional duties and taxes may apply. For customers who choose cash on delivery, a 20 TL service fee will be added to the total, regardless of the shipping method.", "role": "system"}, {"content": "I thought shipping was free for smaller orders too. Why am I being charged?", "role": "user"}, {"content": "Shipping is free only for orders over 1000 TL. For orders under 500 TL, there is a shipping fee depending on the courier.", "role": "assistant"}]

[{"content": "Is it free to return a product if it’s faulty?", "role": "user"}, {"content": "If the product is faulty, no shipping fee is deducted from the refund. Otherwise, a shipping fee of 70 TL is deducted.", "role": "system"}, {"content": "Yes! If the product is faulty, we won’t charge a shipping fee. Otherwise, 70 TL will be deducted from your refund.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Can I make changes to my order after it’s confirmed?", "role": "user"}, {"content": "Once an order is confirmed, changes such as product or address modifications must be handled through customer service. Please contact them as soon as possible.", "role": "assistant"}]

[{"content": "Shipping is free for orders over 1000 TL. However, a service fee of 20 TL applies for cash on delivery.", "role": "system"}, {"content": "Do you offer free shipping for large orders?", "role": "user"}, {"content": "Yes, shipping is free for orders over 1000 TL. However, a 20 TL service fee applies for cash on delivery.", "role": "assistant"}]

[{"content": "Are the blue pants made of cotton?", "role": "user"}, {"content": "Product: Blue Pants\nPrice: $50\nMaterial: 100% Cotton\nAvailable Sizes: S, M, L", "role": "system"}, {"content": "Yes, the blue pants are 100% cotton, making them lightweight and comfortable!", "role": "assistant"}]

[{"content": "Can you explain the theory of relativity?", "role": "user"}, {"content": "As a customer service representative, your primary duties include assisting with online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm focused on helping with your orders and product questions. Unfortunately, I can't assist with scientific theories, but I'm here to help with any questions related to our services!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "My order is 400 TL, but I’m still seeing shipping charges. Why?", "role": "user"}, {"content": "If your order total is 400 TL (assuming this is correct), there will be an additional 70 TL for Hepsijet or 90 TL for Yurtiçi shipping, plus a 20 TL service fee. If you choose a non-cash-on-delivery payment method, the service fee will be waived.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Can I request faster shipping for an extra fee?", "role": "user"}, {"content": "There’s no mention of expedited shipping options for an additional fee in the system. For more information on speeding up delivery, please get in touch with customer service.", "role": "assistant"}]

[{"content": "All sale items are final and cannot be returned or exchanged.", "role": "system"}, {"content": "I bought a sale item, but I can return it if I don’t like it, right?", "role": "user"}, {"content": "Sale items are final and cannot be returned or exchanged.", "role": "assistant"}]

[{"content": "How is the total order amount calculated: For orders under 500 TL, the shipping cost is 70 TL for Hepsijet and 90 TL for Yurtiçi Kargo.", "role": "system"}, {"content": "I get free shipping if my order is under 500 TL, right?", "role": "user"}, {"content": "For orders under 500 TL, there is a shipping fee. It's 70 TL for Hepsijet and 90 TL for Yurtiçi Kargo.", "role": "assistant"}]

[{"content": "What is the formula for photosynthesis?", "role": "user"}, {"content": "Your responsibilities include assisting customers with online orders, returns, and product inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and related inquiries. Unfortunately, I can't assist with scientific formulas, but I'm happy to help with any shopping-related questions you might have!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I tried to return an item, but I couldn’t find the return form. What should I do?", "role": "user"}, {"content": "The return form should be on the back of the receipt that came with your package, located in the front pocket. If you’ve lost the receipt, please contact customer service for further assistance.", "role": "assistant"}]

[{"content": "Orders can be placed through our website. Add products to your cart, proceed to checkout, and complete the purchase.", "role": "system"}, {"content": "Can I place an order by phone?", "role": "user"}, {"content": "Orders must be placed through our website. Simply add products to your cart and follow the steps to complete your purchase.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "Can I track my order in real-time?", "role": "user"}, {"content": "The system doesn’t specify whether real-time tracking is available for your order. For details about tracking, it’s best to contact customer service.", "role": "assistant"}]

[{"content": "Can you tell me if this jacket comes in size L? https://www.jacketstore.com/jacket-3456", "role": "user"}, {"content": "I don’t have size availability information. Please check the link for size options.", "role": "assistant"}]

[{"content": "The green boots are $70, right?", "role": "user"}, {"content": "Product: Green Boots\nPrice: $90\nMaterial: Synthetic Leather\nAvailable Sizes: 38, 39, 40, 41", "role": "system"}, {"content": "The green boots are actually $90. They’re made of synthetic leather and super durable!", "role": "assistant"}]

[{"content": "Once an order is placed, any changes (such as address or product changes) must be requested through customer service.", "role": "system"}, {"content": "Can I change the shipping address after placing the order?", "role": "user"}, {"content": "Once an order is placed, you'll need to contact customer service to request a change in the shipping address.", "role": "assistant"}]

[{"content": "For cash on delivery orders, a 20 TL service fee is applied regardless of the total order value. Even if payment is made by card at the door, this fee is still charged. Shipping costs vary based on the total order amount. Orders under 500 TL are charged 70 TL for Hepsijet and 90 TL for Yurtiçi Kargo. Orders over 1000 TL receive free shipping. The customer can select the preferred shipping carrier during checkout. Any changes to the order or shipping address must be made by contacting customer service before the order is shipped.", "role": "system"}, {"content": "I thought cash on delivery wouldn’t have any extra fees, but I see a charge. What is that for?", "role": "user"}, {"content": "There is a 20 TL service fee for all cash on delivery orders, even if you pay by card at the door.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I can’t believe I was charged for shipping when I spent over 500 TL!", "role": "user"}, {"content": "If your total is over 500 TL (assuming this is correct), Hepsijet shipping should be reduced to 35 TL, while Yurtiçi remains 90 TL. If you're seeing full shipping costs, it might be a technical issue. Please refresh the page, and if the problem continues, contact customer service.", "role": "assistant"}]

[{"content": "How is the total order amount calculated: For orders under 500 TL, Hepsijet shipping is 70 TL, and Yurtiçi Kargo shipping is 90 TL. For orders over 1000 TL, shipping is free. Orders are typically processed and shipped the day after they are placed, with delivery taking 1-3 business days depending on the customer’s location.", "role": "system"}, {"content": "Can I get express shipping for my order to have it arrive tomorrow?", "role": "user"}, {"content": "The system does not mention express shipping options. Please reach out to customer service for more information.", "role": "assistant"}]

[{"content": "Do you know if the red sweater I showed you is machine washable?", "role": "user"}, {"content": "I’m unable to confirm washing instructions for that sweater. Please check the product label or page for care instructions.", "role": "assistant"}]

[{"content": "I think your return policy includes exchanges, right?", "role": "user"}, {"content": "Product exchange is not available. Only returns are accepted within 15 days.", "role": "system"}, {"content": "Actually, we don't offer product exchanges, but you can return your item within 15 days if it's unused!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I ordered 900 TL worth of items. Can you tell me why I still got a shipping fee?", "role": "user"}, {"content": "If your order total is 900 TL (assuming this is correct), the Hepsijet shipping fee should be 35 TL, and the Yurtiçi fee will remain at 90 TL. Additionally, a 20 TL service fee may apply if you selected cash-on-delivery. Otherwise, you may be experiencing a technical issue.", "role": "assistant"}]

[{"content": "If a product is faulty, customers should check the 'faulty' box on the return form. A detailed inspection will follow, and no return fee will be deducted if the product is confirmed to be defective.", "role": "system"}, {"content": "How do I return a faulty product?", "role": "user"}, {"content": "For faulty products, just tick the 'faulty' box on the return form and send it back. We’ll inspect the product, and no fee will be deducted if it’s defective.", "role": "assistant"}]

[{"content": "Is the black coat made of wool?", "role": "user"}, {"content": "Product: Black Coat\nPrice: $100\nMaterial: Wool Blend\nAvailable Sizes: S, M, L", "role": "system"}, {"content": "Yes, the black coat is made of a wool blend, and it’s perfect for staying warm in winter!", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "The price of my order looks strange. Can you check?", "role": "user"}, {"content": "Could you clarify what part of the price seems off? If it's related to shipping, orders under 500 TL have a 70 TL Hepsijet or 90 TL Yurtiçi charge, plus a 20 TL service fee for cash-on-delivery orders. Let me know if you need more information!", "role": "assistant"}]

[{"content": "Return Form: The customer must fill out the return form, including the reason for return, and send it along with the product. Refunds are issued within 10 business days.", "role": "system"}, {"content": "I saw a blue handbag on your website last week. What’s the price?", "role": "user"}, {"content": "I don’t have product prices available. Please visit our website for pricing or reach out to customer support for details.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "The total for my order came to 450 TL, but with the extra fees, it seems too high. Can you explain?", "role": "user"}, {"content": "If your total is 450 TL (assuming this is correct), shipping will be 70 TL for Hepsijet or 90 TL for Yurtiçi, plus a 20 TL service fee if you selected cash-on-delivery. If you used another payment method, the service fee should not apply.", "role": "assistant"}]

[{"content": "Customers can place orders on our website by adding items to their cart and following the steps to complete the purchase.", "role": "system"}, {"content": "How do I place an order on your website?", "role": "user"}, {"content": "To place an order, add items to your cart and follow the steps on our website to complete the purchase.", "role": "assistant"}]

[{"content": "Refund Process: Refunds are issued once the returned product is received and inspected. Typically, refunds are processed within 10 business days, but this may vary depending on the payment method used. Customers who paid by credit card will receive a refund to the same card. For cash on delivery or bank transfer, the IBAN and account holder's name must be provided on the return form. In some cases, refunds may take longer if there are discrepancies in the return form or if the product condition does not meet the return criteria.", "role": "system"}, {"content": "I sent the product back over a week ago, but still no refund. Do I need to do anything else?", "role": "user"}, {"content": "Refunds are usually processed within 10 business days after we receive and inspect the product. If it's been more than that, it may depend on your payment method or bank processing times.", "role": "assistant"}]

[{"content": "If customers forget their login credentials, they can reset their password by clicking 'Forgot Password' on the login page and following the steps.", "role": "system"}, {"content": "I forgot my password. How do I log in?", "role": "user"}, {"content": "No problem! Just click 'Forgot Password' on the login page and follow the instructions to reset your password.", "role": "assistant"}]

[{"content": "How do I create a website?", "role": "user"}, {"content": "As a customer service representative, your duties include helping with online orders and product-related inquiries.", "role": "system"}, {"content": "I'm here to assist with your orders and related inquiries. Unfortunately, I can't help with website creation, but I'm happy to assist with any questions related to our services!", "role": "assistant"}]

[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "Can I shop at your address in Izmir?", "role": "user"}, {"content": "Unfortunately, sales are not made at our address in Izmir. You can only purchase our products through our online store.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Can I cancel my order after placing it?", "role": "user"}, {"content": "Orders cannot be cancelled directly through the website after being placed. Please contact customer service immediately, and they will assist you with the process.", "role": "assistant"}]

[{"content": "You can cancel your order within 12 hours of placing it by contacting customer service.", "role": "system"}, {"content": "I ordered two days ago, but I can still cancel, right?", "role": "user"}, {"content": "Orders can only be canceled within 12 hours of being placed.", "role": "assistant"}]

[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Can you help me? I think I placed the wrong order!", "role": "user"}, {"content": "If you believe you placed the wrong order, please contact customer service immediately. They may be able to assist you with changes before the order is processed for shipping.", "role": "assistant"}]

[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I didn’t get my order yet, and I’m worried it’s late. Can I also return another item from my previous order?", "role": "user"}, {"content": "If your order is late, you can track it under 'My Orders' to see if there are any updates on shipping. For the return, if the product is still within 15 days and is unused, you can fill out the return form and create a return request from the 'My Orders' section.", "role": "assistant"}]

[{"content": "The Waterproof Hiking Jacket is made from polyester with a waterproof coating. It comes in olive green and black, with sizes ranging from S to XXL. The price is $129.99, and it is machine washable.", "role": "system"}, {"content": "Is $129.99 a bit too high for a hiking jacket? Do you offer sales on this item?", "role": "user"}, {"content": "The Waterproof Hiking Jacket is priced at $129.99 due to its high-quality waterproof material and construction. Currently, there are no discounts. Available sizes: S, M, L, XL, XXL.", "role": "assistant"}]