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{
"status": "no_reservation",
"name": "Stephanie Carter",
"flight": []
} | {
"return_month": "Sept",
"return_day": "11",
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"departure_airport": "ORD",
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"goal": "change",
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"name": "Stephanie Carter",
"return_airport": "PHX"
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"customer: Hello.",
"agent: Hello. Do you need any help from my side?",
"customer: I want to change my existing reservation, can you please help me in that?",
"agent: Sure, I can help you and can I know your name for checking purpose?",
"customer: My name is Stephanie Carter.",
"agent: Please allow me a moment.",
"customer: Sure.",
"agent: Sorry, there is no reservation found for the user name in our data base to change your ticket booking.",
"customer: Ok, that's not a problem. Thanks for your information.",
"agent: You are most welcome and thank you for reaching us."
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{
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"name": "Timothy Wilson",
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"name": "Timothy Wilson",
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"customer: Hello, I am Timothy Wilson.",
"agent: Hello, How can I serve you?",
"customer: I want to attend a emergency Surgery at Denver, can you please help me in booking?",
"agent: Sure, May I know the journey codes?",
"customer: My source is at Chicago, IL-ORD and destination is at Denver, CO-DEN.",
"agent: Please help me with your trip dates.",
"customer: My planned dates of travel are from 08/18 to 08/20.",
"agent: Please give a minute.",
"customer: Ok.",
"agent: Sorry, No flights found with your preferable dates. Thank you for choosing us.",
"customer: OK, than you for your information."
] | {
"status": "no_flight",
"name": "Timothy Wilson",
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{
"status": "book",
"name": "Deborah Harris",
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} | {
"return_month": "Nov",
"return_day": "22",
"max_price": 1000,
"departure_airport": "PHL",
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"goal": "book",
"departure_month": "Nov",
"name": "Deborah Harris",
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"customer: Hello.",
"agent: Hello, how may I assist you?",
"customer: I am Deborah Harris.",
"agent: Nice meeting you Harris.",
"customer: I want to book a flight from PHL to AUS. Could you help me?",
"agent: Sure, I am here to help you out.",
"customer: My preferable dates are from 11/20 to 11/22.",
"agent: Ok, please be on hold.",
"customer: Ok.",
"agent: JetBlue airlines is having a flight with 1 connection limit and fare is 200. Shall I proceed with booking?",
"customer: Yes, please proceed.",
"agent: Your ticket has been booked with flight number 1005.",
"customer: Thank you for helping me.",
"agent: Welcome, have a safe journey."
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"status": "book",
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{
"status": "book",
"name": "Donna Thompson",
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} | {
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"return_day": "2",
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"name": "Donna Thompson",
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"customer: Hello.",
"agent: Hello, how can I assist you?",
"customer: I need to schedule my trip to travel Charlotte. Can you please help me in reserving the ticket from DTW to CLT?",
"agent: Sure, please share your itinerary dates.",
"customer: I am planning to travel on Nov 30 and again I will return back on Dec 2.",
"agent: May I know your connection limit?",
"customer: I am comfort to travel in single connection flight.",
"agent: May I know your name?",
"customer: Myself Donna Thompson.",
"agent: Please wait for a while.",
"customer: Sure, I will wait for your response.",
"agent: Southwest airlines with flight 1006 is providing a connecting flight and ticket costs you 100 in economy class.",
"customer: Yes, I think that can work for me. Please go ahead and reserve the ticket.",
"agent: Your ticket is confirmed Donna Thompson. Flight departs at 5:00 hours and arrives at 7:00 hours.",
"customer: Thank you very much for reserving the ticket.",
"agent: Thank you for reaching us."
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"status": "book",
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{
"status": "book",
"name": "Deborah Lee",
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} | {
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"return_day": "8",
"max_price": 1000,
"departure_airport": "JFK",
"max_connections": 1,
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"goal": "book",
"departure_month": "Apr",
"name": "Deborah Lee",
"return_airport": "CLT"
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"customer: Hello.",
"agent: Hello, how can I assist you today?",
"customer: Can you please help me in booking the flight ticket from JFK to CLT?",
"agent: Sure, please provide your trip dates.",
"customer: My travel dates are Apr 6 and Apr 8.",
"agent: Do you need any connection limit?",
"customer: I need a single connection flight.",
"agent: Do you have any other specifications?",
"customer: I prefer to travel in economy class.",
"agent: May I know your name?",
"customer: Deborah Lee.",
"agent: Spirit Airlines is providing connecting flight on this route in economy class with a ticket fare of 200 and flight departs at 8:00 hours and arrives at 23:00 hours, shall I book your ticket in this flight?",
"customer: Please proceed for booking.",
"agent: Your ticket is confirmed in flight 1000.",
"customer: Thank you for the help.",
"agent: Thank you for choosing us."
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{
"status": "book",
"name": "Justin Moore",
"flight": [
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} | {
"return_month": "Aug",
"return_day": "14",
"max_price": 5000,
"departure_airport": "DFW",
"max_connections": 1,
"departure_day": "12",
"goal": "book",
"departure_month": "Aug",
"name": "Justin Moore",
"return_airport": "OAK"
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"customer: Hello.",
"agent: Hello, how may I help you?",
"customer: I am willing to book a flight from DFW to reach OAK, so please help me in booking a flight.",
"agent: Sure, I am glad to help you. May I know your planned trip dates?",
"customer: My planned dates are on Aug 12th to 14th.",
"agent: Are you comfortable with connecting flight or direct flight?",
"customer: I prefer a connecting flight.",
"agent: Do you have any class preference?",
"customer: No.",
"agent: Do you have any airline preference?",
"customer: No.",
"agent: May I know your time concern?",
"customer: No, I don't have.",
"agent: Could you help me with your name please?",
"customer: Sure, Justin Moore is my name.",
"agent: Here I found a connecting flight with Hawaiian Airlines and the airfare is about 100. Shall I proceed in booking with flight 1015?",
"customer: Ok, please proceed.",
"agent: In a economy class your ticket is booked.",
"customer: Thank you.",
"agent: Thank you for reaching us."
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"status": "book",
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{
"status": "book",
"name": "Joseph perez",
"flight": [
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} | {
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"departure_airport": "JFK",
"max_connections": 1,
"departure_day": "8",
"goal": "book",
"departure_month": "Nov",
"name": "Joseph Perez",
"return_airport": "LGA"
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"customer: Hi, I am Joseph Perez.",
"agent: Hello, how can I help you today?",
"customer: I am planning to visit 60 minute lady liberty boat cruise in New York, NY - LGA. Can you help me to book a connecting flight?",
"agent: Sure, please share your planned trip dates?",
"customer: My trip dates are 11/08 and recur on 11/10.",
"agent: Ok, let me know your boarding point?",
"customer: I want to board from New York, NY - JFK.",
"agent: Ok, please wait for a while.",
"customer: Sure.",
"agent: Thanks for waiting, flight- 1000, airlines- Jetblue, price- 100 with connection-1 matches your requested details. Shall I proceed?",
"customer: Please confirm the booking.",
"agent: Ok, your ticket has been processed.",
"customer: Thanks for your kind service.",
"agent: Thank you for reaching us."
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"status": "book",
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{
"status": "book",
"name": "Joseph Adams",
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"departure_day": "8",
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"name": "Joseph Adams",
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"customer: Hello.",
"agent: Hello, how may I aid you?",
"customer: I am Joseph Adams. I am looking for a flight from DTW to SEA, can you please help me in booking?",
"agent: Sure, I am here to help you out. Please provide me your trip dates.",
"customer: My planning dates are from 12/08 till 12/10.",
"agent: Here is a flight with 1 fight with airfare is 200 in UA airlines, can I proceed with it?",
"customer: Please proceed.",
"agent: Your ticket has been booked with 1003 flight.",
"customer: Thank you for booking.",
"agent: Thank you for reaching us."
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"status": "book",
"name": "Joseph Adams",
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{
"status": "book",
"name": "Richard White",
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"customer: Hello.",
"agent: Hello.",
"customer: Richard White here.",
"agent: Can you please tell me how may I aid you?",
"customer: Please assist me in ticket booking from AUS to DCA.",
"agent: Ok, shall I know your travelling dates?",
"customer: My travelling dates are from 07/30 to 08/01.",
"agent: Ok, I found a flight ticket with price 100 and connection limit is 1 and flight number is 1000.",
"customer: Please go ahead.",
"agent: Ok, your ticket has been booked.",
"customer: Thank you for your help.",
"agent: Thank you for reaching us."
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{
"status": "book",
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"customer: Hello.",
"agent: Hello.",
"customer: Myself Amanda Hill.",
"agent: How can I assist you today?",
"customer: Can you please help me in booking a flight ticket from DTW to DFW locations?",
"agent: Sure, will you mention your travelling dates please?",
"customer: My travelling dates are from 12/19 and 12/21.",
"agent: Please give me a moment.",
"customer: Ok.",
"agent: Thanks for waiting, there is a flight with price 100 and the connections 1 is available. Shall I confirm your ticket?",
"customer: please proceed with it.",
"agent: Your ticket is booked. The flight number is 1003 and the airline is AA. Thanks for reaching us, have a great day.",
"customer: Thank you so much."
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} | [] | true |
{
"status": "cancel",
"name": "Ashley Lee",
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"customer: Hello.",
"agent: Hello. How may I assist you now?",
"customer: Owning to an emergency I want to cancel my recent reservation. Can you please help me with this?",
"agent: Sure, I am glad to help you with that. Can you please provide your name to check your previous reservation?",
"customer: Thank you. Myself Ashley Lee.",
"agent: Please be on hold.",
"customer: Sure.",
"agent: As per your request, I have successfully cancelled your recent reservation.",
"customer: Thank you very much for your help.",
"agent: Thank you for reaching to our services, hope you have a great day."
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{
"status": "cancel",
"name": "Kathleen Harris",
"flight": []
} | {
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"goal": "cancel",
"departure_month": "Dec",
"name": "Kathleen Harris",
"return_airport": "ATL"
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"customer: Hello.",
"agent: Hello. What type of service do you need from us?",
"customer: I need to cancel my reservation due to my planned event got cancelled. So please help me with cancelling my reservation.",
"agent: Sure, I am happy to help you.",
"customer: Thank you.",
"agent: May I know your good name to check the ticket status please?",
"customer: Sure, myself Kathleen Harris.",
"agent: Ok, please give me a minute.",
"customer: Sure, take your time.",
"agent: I am happy to tell you that, I have found your reservation matching to your name in our database and successfully cancelled your ticket reservation.",
"customer: Thank you for your help.",
"agent: You are welcome."
] | {
"status": "cancel",
"name": "Kathleen Harris",
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{
"status": "no_flight",
"name": "George Parker",
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} | {
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"agent: The flight 1029 of Spirit airlines is available on your requested dates with a price of 100. Shall I proceed?",
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"agent: Sure. Please, let me know your journey dates?",
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"agent: Thanks for waiting, there are no flights found with your requirements.",
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"agent: Thank you for reaching us."
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"agent: Sorry, no reservation found on your name to change.",
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"agent: Thank you for reaching us."
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"customer: I am Timothy Nelson.",
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"customer: I need to book a ticket with fare of 1000 from Chicago, IL-ORD. Will you please help me in doing that?",
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"agent: Thank you for opting us."
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"customer: On the name Cynthia Miller please book a flight ticket from SFO to AUS.",
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"customer: I can bare up to 1000.",
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"agent: Thanks for the details, I found a flight of airline JetBlue, flight number is 1002 and fare is 100 with single connection.",
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"customer: Thanks for your help.",
"agent: Thank you for reaching us."
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"agent: Hello, how may I assist you?",
"customer: Edward Adams this side, I am planning to take part in sports tournament going to be held at Austin. Can you book a ticket for me?",
"agent: Ok, may I know your travel dates please?",
"customer: I am planning to start on 09/11 and return on 09/13.",
"agent: Ok, may I know your airport codes please?",
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"agent: I found a flight for you with Delta airline and it cost you 200. Shall I proceed?",
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