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{'doc_id': '9571', 'turn': '2', 'tweet_ID': '1239333462315802640', 'url': 'https://support.apple.com/en-us/HT202039', 'url_utterance': '@DondadaQ_ We’re glad to look into this with you. Have you been able to check to see if the subscriptions may still be showing as active? You can check on this link: https://support.apple.com/en-us/HT202039'} | [{'client': 'DondadaQ_', 'datetime': '2020-03-15T23:20:20.000Z', 'message': '@iTunes @Apple when I added my new card you take my money but tell my my subscriptions are no longer active but you send me a receipt saying that it’s paid. How sway either you going give me my money back or reactivate that cause I already paid', 'tweet_ID': '1239330619701768200'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-15T23:20:20.000Z', 'duration': '00:29:19.0', 'messageCount': '2', 'sessionID': 'B8iUQ5FC8AxS6ql8pitm'} |
{'doc_id': '1740', 'turn': '4', 'tweet_ID': '1244677325960200204', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': '@TTV_ItzAndy Hi Lèsè, we are sorry about the experience with Photoshop. You can try to reset the preferences of Photoshop using the steps mentioned here: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html Please back up your settings prior to resetting the preferences. You can check: https://web.archive.org/web/20200401215315/https://helpx.adobe.com/photoshop/using/preset-migration.html Thanks! ^NM'} | [{'client': 'TTV_ItzAndy', 'datetime': '2020-03-30T04:14:32.000Z', 'message': 'My photoshop is running so slow to the point where it takes 1min to move something. It is only using 1% off my CPU power. Any ideas?', 'tweet_ID': '1244478090039840769'}, {'agent': 'AdobeCare', 'datetime': '2020-03-30T07:54:31.000Z', 'message': '@TTV_ItzAndy Hi there, sorry to hear about this. Which version of Photoshop are you using and on which OS? Could you please let us know when exactly is Photoshop running slow? Does it under-performs while using a specific tool or feature? Thanks, AK', 'tweet_ID': '1244533450922766341'}, {'client': 'TTV_ItzAndy', 'datetime': '2020-03-30T07:58:21.000Z', 'message': "@AdobeCare I'm using CS6 on windows 10. Happens when I'm using most tools including text. Works perfectly when I restart it then when I use it for a few hours it slows right down", 'tweet_ID': '1244534413389475840'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-30T04:14:32.000Z', 'duration': '13:11:42.0', 'messageCount': '4', 'sessionID': '60tSRPINe5X6bMgAojfS'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1244688689340592129', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@RealKOG Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'} | [{'client': 'RealKOG', 'datetime': '2020-03-30T17:58:44.000Z', 'message': "@RockstarSupport PC, This has been happening since last night, I verified the game 4 times. I'm not the only one, thousands others having the same issue. Stop referring to the fix guide. The problem is on your end! Please fix it. link", 'tweet_ID': '1244685507881205763'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-30T17:58:44.000Z', 'duration': '00:12:39.0', 'messageCount': '2', 'sessionID': 'IFy35SOfeaXMFV9VSxNC_2'} |
{'doc_id': '2085', 'turn': '2', 'tweet_ID': '1160318140041048064', 'url': 'https://web.archive.org/web/20200404193531/https://www.hulu.com/series/elementary-4f8bc6dd-bb09-4868-a425-9c426ca7b021', 'url_utterance': '@_sheawest Hey there! If you enjoyed Blindspot, you may also like Manifest (https://web.archive.org/web/20200331040940/https://www.hulu.com/series/manifest-a1e5ed46-2704-431e-94b0-9aea1560c712), Killing Eve (https://web.archive.org/web/20200407035434/https://www.hulu.com/series/killing-eve-c9d3b601-54db-42d1-a1ed-8950cea491b1), or Elementary (https://web.archive.org/web/20200404193531/https://www.hulu.com/series/elementary-4f8bc6dd-bb09-4868-a425-9c426ca7b021). We hope this helps!'} | [{'client': '_sheawest', 'datetime': '2019-08-10T21:50:13.000Z', 'message': 'I like blind spot & all but I need a new Hulu show to watch 😩', 'tweet_ID': '1160307390069260291'}] | {'company': 'hulu_support', 'conversationDateTime': '2019-08-10T21:50:13.000Z', 'duration': '00:42:43.0', 'messageCount': '2', 'sessionID': 'sESbLGpV7lZiWFYjnx9q_3'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1231605133106143235', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@veeti14180593 Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'veeti14180593', 'datetime': '2020-02-23T15:37:46.000Z', 'message': '@RockstarSupport i cant acces rockstatgames launcher website to download it are the servers down or something like that because i tried to open gta v but rockstar games launcher is not working and cant even download it from website', 'tweet_ID': '1231604068390449153'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-23T15:37:46.000Z', 'duration': '00:04:14.0', 'messageCount': '2', 'sessionID': 'aTMJB8HmrKtCynQTnQQZ_2'} |
{'doc_id': '8958', 'turn': '2', 'tweet_ID': '1227738025158942729', 'url': 'https://www.dropbox.com/install', 'url_utterance': '@rvelozjr1 Hey there! Do you happen to have our desktop app installed? If not, you can download it: https://www.dropbox.com/install & all your files will start syncing to your computer. Alternately, you can download your files from the web: https://web.archive.org/web/20200310000824/https://help.dropbox.com/installs-integrations/sync-uploads/download-entire-folders Hope this info helps!'} | [{'client': 'rvelozjr1', 'datetime': '2020-02-12T23:17:25.000Z', 'message': '@DropboxSupport I need help transferring my dropbox files onto my desk top.', 'tweet_ID': '1227733476062851072'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-02-12T23:17:25.000Z', 'duration': '00:18:05.0', 'messageCount': '2', 'sessionID': 'I2HChq3iJNeQXhF5QOaJ'} |
{'doc_id': '1086', 'turn': '2', 'tweet_ID': '1243935465268535296', 'url': 'https://web.archive.org/web/20200308205823/https://support.google.com/youtubetv/answer/7129564', 'url_utterance': '@JoshNewYorkCity Appreciate the tag – watching movies on YouTube TV still includes ads just like you would on traditional TV. More info: https://web.archive.org/web/20200401212632/https://support.google.com/youtubetv/answer/7126139 The good news is, you can skip through ads on recorded contents in your library: https://web.archive.org/web/20200308205823/https://support.google.com/youtubetv/answer/7129564'} | [{'client': 'JoshNewYorkCity', 'datetime': '2020-03-28T06:34:20.000Z', 'message': '@YouTubeTV Shame on your, charging me $49.99 per month yet there are commercials in the middle of movies!? WTF #YouTubeExplainThis', 'tweet_ID': '1243788494138265600'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T06:34:20.000Z', 'duration': '09:44:00.0', 'messageCount': '2', 'sessionID': 'pG1T10omNbdO6owcts9r_2'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1231607464791019524', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@jaydensherwood1 If you are missing Shark Card funds, please make a ticket: https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *MS'} | [{'client': 'jaydensherwood1', 'datetime': '2020-02-23T12:03:05.000Z', 'message': '@RockstarSupport I payed twice for my shark card and did not received my money and it still charged me', 'tweet_ID': '1231550040902176770'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-23T12:03:05.000Z', 'duration': '03:48:11.0', 'messageCount': '2', 'sessionID': 'iBmWzEaofug4hTjyJavs_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1242482913863708672', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@phoebefridgers Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'phoebefridgers', 'datetime': '2020-03-24T15:29:48.000Z', 'message': 'Someone keeps trying to log Into my google account', 'tweet_ID': '1242473699271249921'}] | {'company': 'Google', 'conversationDateTime': '2020-03-24T15:29:48.000Z', 'duration': '00:36:37.0', 'messageCount': '2', 'sessionID': 'qa5aBjW4xtzmDhXdq9Hh_2'} |
{'doc_id': '1673', 'turn': '2', 'tweet_ID': '1140635313234239496', 'url': 'https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile', 'url_utterance': '@deejmw Hi there, thanks for reaching out! If you purchased your subscription through the Dropbox website, please follow the steps here https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription . If you upgraded through the mobile app, go here https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile . Thanks!'} | [{'client': 'deejmw', 'datetime': '2019-06-17T14:54:23.000Z', 'message': '@Dropbox incredibly difficult to cancel Dropbox subscription. No option to cancel appears anywhere.', 'tweet_ID': '1140633797194444801'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2019-06-17T14:54:23.000Z', 'duration': '00:06:02.0', 'messageCount': '2', 'sessionID': 'AIs8q1tSne6zwuIgf8UW_2'} |
{'doc_id': '2165', 'turn': '2', 'tweet_ID': '1241892339888635907', 'url': 'https://web.archive.org/web/20200406062951/https://support.google.com/youtube/answer/2524549', 'url_utterance': "@friccofficial Sorry to hear that – mind checking if your Live chat is enabled? Here's how: https://web.archive.org/web/20200406062951/https://support.google.com/youtube/answer/2524549 If you're still having trouble, you can share with us your channel URL and we'll look into it."} | [{'client': 'friccofficial', 'datetime': '2020-03-17T18:31:25.000Z', 'message': '@TeamYouTube Why has my live chat been like this for the past 2 godamn years link', 'tweet_ID': '1239982687617716225'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-17T18:31:25.000Z', 'duration': '01:31:58.0', 'messageCount': '2', 'sessionID': 'yLk2uICKQODrMxPzuhTr'} |
{'doc_id': '0390', 'turn': '4', 'tweet_ID': '1203145443787657218', 'url': 'https://web.archive.org/web/20191007111615/https://www.godaddy.com/help/add-private-registration-420', 'url_utterance': '@ManOnALedger One of the functions of Protection is to prevent loss due to expiration, keeping the domain for an entire year in case a payment fails. Once you remove the Protection, you can buy private registration on the domain to block the data if you wish. https://web.archive.org/web/20191007111615/https://www.godaddy.com/help/add-private-registration-420 ^T'} | [{'client': 'ManOnALedger', 'datetime': '2019-12-06T23:22:26.000Z', 'message': 'Yo, @godaddy, why do you make it difficult to cancel an auto-renew of a domain? Under Account Settings, then selecting a domain, and clicking Cancel Renewal, then confirming I want to do so in the notification, I get an "Error Failed to cancel auto-renew for XYZ" message', 'tweet_ID': '1203092363708653570'}, {'agent': 'GoDaddyHelp', 'datetime': '2019-12-07T00:24:00.000Z', 'message': "@ManOnALedger Hello, It sounds like you may have protected registration on your domain, if that's the case protected registration prevents you from turning off auto renew, you'll first need to cancel the protection following these steps: https://web.archive.org/web/20191007115254/https://www.godaddy.com/help/cancel-protected-registration-1292 ^Lisi", 'tweet_ID': '1203107856968486912'}, {'client': 'ManOnALedger', 'datetime': '2019-12-07T01:53:49.000Z', 'message': '@GoDaddyHelp Thanks, but this is below optimal, as I now have some information leaked even though I have paid for protection up until renewal date. I just want to cancel auto-renewal, not necessarily my domain name and protection, which I might want to renew anyway', 'tweet_ID': '1203130460957822976'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2019-12-06T23:22:26.000Z', 'duration': '03:30:55.0', 'messageCount': '4', 'sessionID': 'Gl1qqog6xuPUZ5mN0mxI_2'} |
{'doc_id': '2038', 'turn': '6', 'tweet_ID': '1245121067129229314', 'url': 'https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'url_utterance': "@Fire_Wolf713 Thanks for trying those steps – have you tried signing out & back into your account associated with your membership? If this doesn't work, it's best to get in touch with our live support team to check into your subscription: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292"} | [{'client': 'Fire_Wolf713', 'datetime': '2020-03-31T18:41:45.000Z', 'message': '@YouTubeGaming @ytcreators, I’m having an issue dealing with my membership with a channel, is there anything you guys can do to help?', 'tweet_ID': '1245058720016617473'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T19:27:00.000Z', 'message': "@Fire_Wolf713 We're here to help – mind sharing more details on what's happening? Also, you can check out this guide that covers becoming a channel member in detail: https://web.archive.org/web/20200309003158/https://support.google.com/youtube/answer/6304294", 'tweet_ID': '1245070108822851586'}, {'client': 'Fire_Wolf713', 'datetime': '2020-03-31T19:29:43.000Z', 'message': '@TeamYouTube I’ve been a member of Markiplier’s channel, and I can’t see any of the membership perks. I can only see the normal community posts, and I can’t see or participate in the member only live-streams he does every week', 'tweet_ID': '1245070788807610370'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T22:16:18.000Z', 'message': "@Fire_Wolf713 Hmm, is this happening across devices? If you haven't already, restart the app and make sure it's updated on your phone. On a computer, you can clear your browser's cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 Then, check if you're able to see the membership perks this time.", 'tweet_ID': '1245112713971458051'}, {'client': 'Fire_Wolf713', 'datetime': '2020-03-31T22:23:07.000Z', 'message': '@TeamYouTube I tried to do that, it didn’t work', 'tweet_ID': '1245114427063578625'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T18:41:45.000Z', 'duration': '04:07:45.0', 'messageCount': '6', 'sessionID': 'pJcLLgql9Phyjnt61Lir_3'} |
{'doc_id': '8662', 'turn': '4', 'tweet_ID': '1242482351827030021', 'url': 'https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4', 'url_utterance': '@mr88elliot If you have an issue connecting to GTA Online, please try our troubleshooting steps here: https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4 *SR'} | [{'client': 'mr88elliot', 'datetime': '2020-03-24T15:59:50.000Z', 'message': '@RockstarSupport hey rockstar please fix it 🙏🙏🙏 link', 'tweet_ID': '1242481258506010625'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-24T16:01:57.000Z', 'message': '@mr88elliot Please let us know what platform you are playing on so we may assist further. *SR', 'tweet_ID': '1242481788695568385'}, {'client': 'mr88elliot', 'datetime': '2020-03-24T16:02:43.000Z', 'message': '@RockstarSupport PS4 console', 'tweet_ID': '1242481983239798787'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-24T15:59:50.000Z', 'duration': '09:08:56.0', 'messageCount': '4', 'sessionID': 'oq0685Htn190CBj9qsrP'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1232754419445456896', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@ConnorGaitens We would like to look into this issue. xa0Please create a ticket here: https://support.rockstargames.com/categories *SR'} | [{'client': 'ConnorGaitens', 'datetime': '2020-02-26T19:47:58.000Z', 'message': "@RockstarSupport Can't connect to social club via the website or any game launchers so I'm completely unable to play any of my rockstar games, it's not a network issue, but something with my pc, I have tried clearing the cache, opening ports in the firewall, new dns, etc, help", 'tweet_ID': '1232754196639813632'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-26T19:47:58.000Z', 'duration': '00:19:59.0', 'messageCount': '2', 'sessionID': 'q9RD4qbTCH1lOrhvPrAQ'} |
{'doc_id': '1820', 'turn': '2', 'tweet_ID': '1157999487165620225', 'url': 'https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084', 'url_utterance': '@geminii_boi Hey there! We’d like to get you pointed in the right direction for help with that refund. To get started, check out these steps: https://web.archive.org/web/20200401233616/https://support.apple.com/en-us/HT204084 nnFor further questions, connect with our iTunes Store Support team here: https://web.archive.org/web/20190405110704/http://apple.co/iTunesStore'} | [{'client': 'geminii_boi', 'datetime': '2019-08-04T09:02:08.000Z', 'message': '@Apple how about you guys not charge my account for a subscription that has already been canceled before the due date. Refund my money', 'tweet_ID': '1157939767314702337'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-04T09:02:08.000Z', 'duration': '03:57:18.0', 'messageCount': '2', 'sessionID': '5glPNcSpeum3txNR0mlj'} |
{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1228052833032753152', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Bailey22831183 We can help with that. Please submit a request here and we will assist: https://support.rockstargames.com/categories *SR'} | [{'client': 'Bailey22831183', 'datetime': '2020-02-13T20:18:19.000Z', 'message': '@RockstarSupport Red Dead ONLINE, PS4 - Please help, I am unable to start my trader role and mission due to missing Cripps letter and inability to talk to him or purchase any butcher table. He also will not accept any unskinned animal carcasses to get the show on the road.', 'tweet_ID': '1228050792206094336'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-13T20:21:37.000Z', 'message': '@Bailey22831183 Please try this: https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online *SR', 'tweet_ID': '1228051621055258629'}, {'client': 'Bailey22831183', 'datetime': '2020-02-13T20:25:51.000Z', 'message': '@RockstarSupport Hi, resetting the cache did not work. What can I do?', 'tweet_ID': '1228052689063313408'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-13T20:18:19.000Z', 'duration': '00:08:07.0', 'messageCount': '4', 'sessionID': 'Snd1w0ISdtLfqe17lR3t_2'} |
{'doc_id': '1896', 'turn': '4', 'tweet_ID': '1242287358168502272', 'url': 'https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm', 'url_utterance': '@jessjiang98 Got it! Because of the nature of your question, we recommend that you team up with our sales experts. Our Apple Online Store team will be more than happy to provide you assistance with any sales-related questions here: https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm'} | [{'client': 'jessjiang98', 'datetime': '2020-03-24T02:07:07.000Z', 'message': '@AppleSupport where do I drop off my trade in device package (ie. ups, fedex, etc)? just inquiring', 'tweet_ID': '1242271695471349760'}, {'agent': 'AppleSupport', 'datetime': '2020-03-24T02:19:59.000Z', 'message': '@jessjiang98 We want to answer all of your questions about your trade in. You should have received a prepaid trade-in kit or shipping label to send it off. Have you started the process, or just inquiring for the future? More info here: https://web.archive.org/web/20200406040750/https://www.apple.com/shop/trade-in', 'tweet_ID': '1242274934627471365'}, {'client': 'jessjiang98', 'datetime': '2020-03-24T02:57:05.000Z', 'message': '@AppleSupport inquiring for the future, esp since during this time a lot of places are closed i was just wondering where to drop off the kit.', 'tweet_ID': '1242284273287266306'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-24T02:07:07.000Z', 'duration': '01:02:14.0', 'messageCount': '4', 'sessionID': '6GQKkeNKMh79Lkd511pU_2'} |
{'doc_id': '2294', 'turn': '4', 'tweet_ID': '1238515228687716352', 'url': 'https://web.archive.org/web/20200407035555/https://www.hulu.com/series/the-handmaids-tale-565d8976-9d26-4e63-866c-40f8a137ce5f', 'url_utterance': "@OprahRoseShow Hmm...if you haven't already, watch The Handmaid's Tale (https://web.archive.org/web/20200407035555/https://www.hulu.com/series/the-handmaids-tale-565d8976-9d26-4e63-866c-40f8a137ce5f). This is Us is definitely a must see (https://web.archive.org/web/20200407043432/https://www.hulu.com/series/this-is-us-9dc170da-85db-475d-9df4-6572f15ffb00). We also just released Big Time Adolescence here: https://web.archive.org/web/20200407035657/https://www.hulu.com/movie/big-time-adolescence-387ba517-ec86-4799-a952-a8c5848edfe3 We hope you enjoy!"} | [{'client': 'OprahRoseShow', 'datetime': '2020-03-13T16:26:19.000Z', 'message': 'Since we’re all about to or already getting quarantined thanks to our girl Rona, send us all your show suggestions! What do we NEED to watch?! 👀nn#Netflix #Hulu #AppleTv #HBOGo #DisneyPlus', 'tweet_ID': '1238501655777329152'}, {'agent': 'hulu_support', 'datetime': '2020-03-13T16:45:18.000Z', 'message': "@OprahRoseShow Hulu here! We'd love to assist. If you'd like, mind sharing which genre you're in the mood for or some of your favorites? We'll take this from there!", 'tweet_ID': '1238506434129801220'}, {'client': 'OprahRoseShow', 'datetime': '2020-03-13T16:52:18.000Z', 'message': '@hulu_support link', 'tweet_ID': '1238508194923712514'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-13T16:26:19.000Z', 'duration': '00:53:56.0', 'messageCount': '4', 'sessionID': 'N1850VdjFZ06Kc7wv66A'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1233478245158391808', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@Raccoon07851724 If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'} | [{'client': 'Raccoon07851724', 'datetime': '2020-02-28T19:44:08.000Z', 'message': '@RockstarSupport Around 3 days ago i bought a great white shark card and since then i have not received the money.', 'tweet_ID': '1233478008603922439'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-28T19:44:08.000Z', 'duration': '00:00:57.0', 'messageCount': '2', 'sessionID': 'fn8PCVhdCvqWoFxcmWvY'} |
{'doc_id': '9019', 'turn': '2', 'tweet_ID': '1228051621055258629', 'url': 'https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online', 'url_utterance': '@Bailey22831183 Please try this: https://support.rockstargames.com/articles/115014753307/Cache-Clear-for-Grand-Theft-Auto-Online *SR'} | [{'client': 'Bailey22831183', 'datetime': '2020-02-13T20:18:19.000Z', 'message': '@RockstarSupport Red Dead ONLINE, PS4 - Please help, I am unable to start my trader role and mission due to missing Cripps letter and inability to talk to him or purchase any butcher table. He also will not accept any unskinned animal carcasses to get the show on the road.', 'tweet_ID': '1228050792206094336'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-13T20:18:19.000Z', 'duration': '00:08:07.0', 'messageCount': '2', 'sessionID': 'Snd1w0ISdtLfqe17lR3t'} |
{'doc_id': '8863', 'turn': '4', 'tweet_ID': '1234712026418700288', 'url': 'https://helpx.adobe.com/in/photoshop/using/preset-migration.html', 'url_utterance': "@GarthFT Hi there, sorry to hear about this. Would you mind resetting Photoshop's preferences & see if it helps?xa0See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^Akash"} | [{'client': 'GarthFT', 'datetime': '2020-03-03T03:14:22.000Z', 'message': 'Over the weekend I think Photoshop updated and by making it “better” @adobe made it worse. Now the eraser tool only comes up when I actively press my stylus’ eraser. It no longer comes up by just flipping the stylus over. Except sometimes I can get it to stick. Ugh.', 'tweet_ID': '1234678474670886914'}, {'agent': 'AdobeCare', 'datetime': '2020-03-03T03:17:04.000Z', 'message': "@GarthFT Hi Graham, could you please elaborate more about your issue. Also, let us know the Operating System you're using and which version of Photoshop. We're here to help. Thanks! ^SH", 'tweet_ID': '1234679155016392704'}, {'client': 'GarthFT', 'datetime': '2020-03-03T03:57:58.000Z', 'message': '@AdobeCare Easier to demonstrate. I’m running the latest version of window and wacom’s drivers. link', 'tweet_ID': '1234689446672355328'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-03T03:14:22.000Z', 'duration': '04:27:05.0', 'messageCount': '4', 'sessionID': 'd26yW5nRb8KOkHnlO8sB_2'} |
{'doc_id': '1740', 'turn': '6', 'tweet_ID': '1242656511391866880', 'url': 'https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html', 'url_utterance': "@gunnwilliams Hi Gunnar, the issue could be related to corrupt app preferences. Could you try resetting Photoshop's preferences & see if it helps? See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^AK"} | [{'client': 'gunnwilliams', 'datetime': '2020-03-21T17:07:21.000Z', 'message': '@AdobeCare when I load up several photos for editing in Photoshop, after a few minutes of editing all the images disappear', 'tweet_ID': '1241411083220459520'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T06:28:47.000Z', 'message': "@gunnwilliams Hi Gunnar, that not a usual experience and could hinder editing workflow. Which version of Photoshop are you using? How exactly are you loading images and what is the file format you're working with? A brief description of your workflow could be helpful for us. Thanks, ^AK", 'tweet_ID': '1241975159092895744'}, {'client': 'gunnwilliams', 'datetime': '2020-03-23T19:05:12.000Z', 'message': '@AdobeCare It happens if I load like more than 10 or so. The longer it is open with the files the more chance that they "disappear". The files seem to be open, but no images available.', 'tweet_ID': '1242165519588958212'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T21:47:03.000Z', 'message': '@gunnwilliams Hi Gunnar, that shouldn't be happening in any version of Photoshop, as the editing keeps disappearing after a while, could you please try deselecting "Use Graphics Processor" located in Preferences>Performance, then relaunch Photoshop and let us know if it helps? Thanks! ^Sahil', 'tweet_ID': '1242206248650641416'}, {'client': 'gunnwilliams', 'datetime': '2020-03-24T23:56:20.000Z', 'message': '@AdobeCare Nope, it did it again. I edited a few shots and all the others "disappeared" again. Seems like the longer it sits open, the more chance they go. link', 'tweet_ID': '1242601172797661195'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-21T17:07:21.000Z', 'duration': '-22:33:09.', 'messageCount': '6', 'sessionID': 'QFK2mlibxK7vw9rk8gNO'} |
{'doc_id': '0763', 'turn': '2', 'tweet_ID': '1239684429771149312', 'url': 'https://web.archive.org/web/20200216001010/https://support.apple.com/en-us/HT201382', 'url_utterance': '@ItsRhaego Hey there! We’d like to help get this figured out with you. To begin, check out the steps here: https://web.archive.org/web/20200216001010/https://support.apple.com/en-us/HT201382 This will guide you through checking your account. Still have questions? Reach out to our billing team: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'ItsRhaego', 'datetime': '2020-03-16T22:34:27.000Z', 'message': 'Hey @Apple @AppleMusic is there a reason y’all charged me twice for my monthly membership? Would be pretty cool if you didn’t. I need that money to by toilet paper. link', 'tweet_ID': '1239681463982919681'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-16T22:34:27.000Z', 'duration': '00:11:47.0', 'messageCount': '2', 'sessionID': 'gpCTlI2jznCzHoeltBUH'} |
{'doc_id': '9557', 'turn': '2', 'tweet_ID': '1244440118523342848', 'url': 'https://support.google.com/youtube/answer/2797454', 'url_utterance': '@MarkMaker36 Hey there – if you think the claim is incorrect, you have the right to dispute it: https://support.google.com/youtube/answer/2797454 Check out this FAQ page that covers common questions & answers: https://web.archive.org/web/20200308122309/https://support.google.com/youtube/thread/1281991 You can also remove the claimed content from your video with the editing tools.'} | [{'client': 'MarkMaker36', 'datetime': '2020-03-29T21:35:31.000Z', 'message': 'Hey @TeamYouTube @ytcreators @YouTube? I got this wrongful copyright claim on a video I just scheduled. I DID use a song called "Dawn" for my intro, but the creator's name is NOT "Shadow Killerbone", it's @SappheirosMusic aka Sappheiros, & the song is free to use with credit. 1/2 link', 'tweet_ID': '1244377674346356737'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T21:35:31.000Z', 'duration': '04:08:08.0', 'messageCount': '2', 'sessionID': '5zkVZQQoZYoiQNW67R2V'} |
{'doc_id': '9417', 'turn': '2', 'tweet_ID': '1241846013591269380', 'url': 'https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console', 'url_utterance': '@Juan64643564 Please try the steps outlined in this article to resolve your PlayStation 4 issue: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *MS'} | [{'client': 'Juan64643564', 'datetime': '2020-03-22T21:44:40.000Z', 'message': "@RockstarSupport I can't Join GTAV in ps4, i can play other games normally but not GTAV a week ago...", 'tweet_ID': '1241843262228508672'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-22T21:44:40.000Z', 'duration': '00:50:48.0', 'messageCount': '2', 'sessionID': 'betQEYPkOo9VbYN4nWTM'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1231608613229277184', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@UmerJC Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': 'UmerJC', 'datetime': '2020-02-23T15:53:44.000Z', 'message': '@RockstarSupport Please help me fix the Rockstar Launcher issue. I have been trying for the past 2-3 days but nothing will work. My launcher is permanently stuck in offline mode and does not let me play GTA V.', 'tweet_ID': '1231608086462373889'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-23T15:53:44.000Z', 'duration': '00:02:06.0', 'messageCount': '2', 'sessionID': 'ZppihLuhdxdaH4XLPHvE_2'} |
{'doc_id': '0804', 'turn': '2', 'tweet_ID': '1239352077844910083', 'url': 'https://web.archive.org/web/20200224055708/https://support.playstation.com/s/article/Problems-Entering-Billing-and-Credit-Card-Information?language=en_US', 'url_utterance': '@Hi15828595 Glad to help. We are sorry to hear you are having issues making a purchase. Are you getting an error code when you try to make the purchase? Here you will find further information to fix any billing issue: https://web.archive.org/web/20200224055708/https://support.playstation.com/s/article/Problems-Entering-Billing-and-Credit-Card-Information?language=en_US'} | [{'client': 'Hi15828595', 'datetime': '2020-03-16T00:39:59.000Z', 'message': '@AskPlayStation my ps+ just ended a few hours ago and I keep getting something that says "We've encountered an error while processing your order. Please try again later." Every time I try to by a month with my card or paypal', 'tweet_ID': '1239350666595676165'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-16T00:39:59.000Z', 'duration': '00:42:40.0', 'messageCount': '2', 'sessionID': 'mNTfEEmQp9wXxYTNArDn'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1241559721162575872', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@dreameater4ever Please check our FAQ at https://web.archive.org/web/20200401204016/https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms If you still require assistance with your Realm, please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'dreameater4ever', 'datetime': '2020-03-22T00:23:49.000Z', 'message': '@MojangSupport Minecraft windows edition is not allowing any one of my friends to join the server I have. We’ve never had a problem before and now my server just isn’t showing up for them??', 'tweet_ID': '1241520926501605383'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-22T00:23:49.000Z', 'duration': '02:34:10.0', 'messageCount': '2', 'sessionID': 'gueZWN31xh515cIedWrV_2'} |
{'doc_id': '1691', 'turn': '4', 'tweet_ID': '1242306138902802435', 'url': 'https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1', 'url_utterance': "@ThatTroyChriest Hi Troy, we've got your back. Could you share your system specifications (CPU, GPU, RAM, OS)? Try opening another project and check if you are getting the issue. In the meantime, try resetting the preferences of Premiere Pro. https://web.archive.org/web/20200401214555/https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1nLet us know. Thanks.^NKush"} | [{'client': 'ThatTroyChriest', 'datetime': '2020-03-23T02:14:54.000Z', 'message': '@AdobePremiere @Adobe Get your shit together. We got beef rn.', 'tweet_ID': '1241911265955434498'}, {'agent': 'AdobeCare', 'datetime': '2020-03-23T21:00:36.000Z', 'message': "@ThatTroyChriest Hi there, I understand your frustration. We'll make sure this gets sorted out. Could you share more details? ^Shivangi", 'tweet_ID': '1242194557871194116'}, {'client': 'ThatTroyChriest', 'datetime': '2020-03-24T01:29:05.000Z', 'message': '@AdobeCare Inserting clips into the timeline makes it not respond. Unlinking clips makes it not respond. The connection between editing a clip in audition takes 20 minutes and exporting with maximum depth and max render quality, will cause a disk full error when I have 1000’s of gigs free.', 'tweet_ID': '1242262124023427072'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T02:14:54.000Z', 'duration': '02:11:45.0', 'messageCount': '4', 'sessionID': 'sL7PPSAFGHNy9qlY9wG7'} |
{'doc_id': '9423', 'turn': '4', 'tweet_ID': '1228060429655695366', 'url': 'https://help.dropbox.com/teams-admins/admin/invite-team', 'url_utterance': '@Peacethroughed All right! There are a couple of things you can do: 1) Invite the old account to join the team: https://help.dropbox.com/teams-admins/admin/invite-team and you can remove it afterwards. 2) Move the files with the steps outlined here: https://web.archive.org/web/20190702080715/https://help.dropbox.com/accounts-billing/multiple-accounts/move-files-between-accounts Would any of these routes work for you?'} | [{'client': 'Peacethroughed', 'datetime': '2020-02-13T20:04:22.000Z', 'message': '@DropboxSupport we need assistance migrating an old account into a new account. Can you help?', 'tweet_ID': '1228047279858184192'}, {'agent': 'DropboxSupport', 'datetime': '2020-02-13T20:23:41.000Z', 'message': "@Peacethroughed Hi there! We're here to help, we just need more info! Are you interested in moving the files from the old account to the new one? If yes, what type of plan are the two accounts? You can check that here: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan If we have misunderstood the case, let us know!", 'tweet_ID': '1228052142294028289'}, {'client': 'Peacethroughed', 'datetime': '2020-02-13T20:34:34.000Z', 'message': '@DropboxSupport @DropboxSupport from a regular to a business account', 'tweet_ID': '1228054881103048704'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-02-13T20:04:22.000Z', 'duration': '00:52:15.0', 'messageCount': '4', 'sessionID': 'tj8jaIN1aiRlO6tv0L5c_2'} |
{'doc_id': '8124', 'turn': '4', 'tweet_ID': '1245433769332559874', 'url': 'https://support.google.com/youtube/answer/9293636', 'url_utterance': "@BallerX8 Have you tried deleting then reinstalling your app? Also, you can use a different device and see if it's the same. Check out this guide to learn why comments are disabled: https://support.google.com/youtube/answer/9293636"} | [{'client': 'BallerX8', 'datetime': '2020-03-31T23:15:08.000Z', 'message': '@YouTube @YoutubeSupport Why are my comments always disabled and I have to re-enable them twice until they work?!nAnd since this has been happening I have been getting less views and interaction with people :( #YouTubeGiveUsOurViews #youtube', 'tweet_ID': '1245127517314387976'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-31T23:36:07.000Z', 'message': "@BallerX8 Hmm, that's odd. You can try clearing your browser's cache & cookies. For your mobile, making sure the app/device is up-to-date with the latest version usually fixes common problems. Let us know how that goes!", 'tweet_ID': '1245132798144450560'}, {'client': 'BallerX8', 'datetime': '2020-04-01T18:41:28.000Z', 'message': '@TeamYouTube No change. It happens twice again with my upload today and ever since it’s been happening my views have dramatically decreased. I’m fairly certain that these stats are wrong and my only views I’m getting are friends and family. Please help I want this to be my passion. Thank you link', 'tweet_ID': '1245421034783805440'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T23:15:08.000Z', 'duration': '21:02:28.0', 'messageCount': '4', 'sessionID': 'wFuRYPFVMIVZxDonKLVM'} |
{'doc_id': '0426', 'turn': '3', 'tweet_ID': '1210196207554977792', 'url': 'https://web.archive.org/web/20191019232037/https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963', 'url_utterance': "@RunNGunYT Please review https://web.archive.org/web/20191019232037/https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963 to confirm refund eligibility. If refundable, you'll first need to cancel and remove the service using https://web.archive.org/web/20191007110729/https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468 Once canceled and removed from your account, you can contact our live support to assist with a refund request. ^CG"} | [{'client': 'RunNGunYT', 'datetime': '2019-12-25T22:48:49.000Z', 'message': "Absolutely at my wit's end with @Godaddy's hosting services.nI've never had so many issues before.nn@GoDaddyHelp", 'tweet_ID': '1209969272467755008'}, {'client': 'RunNGunYT', 'datetime': '2019-12-25T22:58:53.000Z', 'message': "@GoDaddy @GoDaddyHelp Can I get a refund for the days I can't access my account??? This is beyond ridiculous #GoDaddy...nI'm seriously done.", 'tweet_ID': '1209971807895216129'}] | {'company': 'GoDaddyHelp', 'conversationDateTime': '2019-12-25T22:48:49.000Z', 'duration': '15:01:45.0', 'messageCount': '3', 'sessionID': 'SIpNxfE4vAPa2SZPsp0k'} |
{'doc_id': '2109', 'turn': '2', 'tweet_ID': '1243385594996117507', 'url': 'https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new', 'url_utterance': '@SnowChase470 Please check our FAQ at https://web.archive.org/web/20200401204016/https://help.minecraft.net/hc/en-us/sections/360004954931-Minecraft-Realms If you still require assistance with your Realm, please send us an email at https://web.archive.org/web/20200405031915/https://help.minecraft.net/hc/en-us/requests/new and we will assist. Remember to attach your Transaction ID. ^JS'} | [{'client': 'SnowChase470', 'datetime': '2020-03-26T23:55:41.000Z', 'message': '@MojangSupport Hi, my realm will no longer reset or replace with any other world nor will it let me open it. It has been working for 2 weeks with 6 people and none of us can log on in anymore. If you could help that’d be great :)', 'tweet_ID': '1243325783659012097'}] | {'company': 'MojangSupport', 'conversationDateTime': '2020-03-26T23:55:41.000Z', 'duration': '03:57:40.0', 'messageCount': '2', 'sessionID': 'go6RH3zD3JxG6bUmxk46_2'} |
{'doc_id': '8863', 'turn': '4', 'tweet_ID': '1234707344166137857', 'url': 'https://helpx.adobe.com/in/photoshop/using/preset-migration.html', 'url_utterance': "@wangqieer Hi there, sorry to hear about this. Would you mind resetting Photoshop's preferences & see if it helps?xa0See: https://web.archive.org/web/20200401222649/https://helpx.adobe.com/photoshop/using/preferences.html You may want to backup your settings beforehand:xa0https://helpx.adobe.com/in/photoshop/using/preset-migration.html Thanks, ^Akash"} | [{'client': 'wangqieer', 'datetime': '2020-03-02T19:24:45.000Z', 'message': 'why #photoshop get stuck so often this week, any idea??? @Adobe @Photoshop', 'tweet_ID': '1234560290995527680'}, {'agent': 'AdobeCare', 'datetime': '2020-03-02T22:39:32.000Z', 'message': "@wangqieer Hi there, that shouldn't be happening, let's make it right! Would you mind telling us the version of Photoshop you're working with?nDoes it get stuck while saving files or while using a specific tool? ^Sahil", 'tweet_ID': '1234609312821108736'}, {'client': 'wangqieer', 'datetime': '2020-03-03T00:46:46.000Z', 'message': '@AdobeCare Thank you for replying. I’m using 21.1.0 Released version. It gets stuck almost every time when I use eye dropper tool with my tablet pen. It shows the circle running like forever. I’m wondering if there could be a tiny bug. Any thoughts?', 'tweet_ID': '1234641329516400640'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-02T19:24:45.000Z', 'duration': '09:44:20.0', 'messageCount': '4', 'sessionID': 'MUuQuSId26nV2PoESk9u_2'} |
{'doc_id': '0825', 'turn': '4', 'tweet_ID': '1237531575740289024', 'url': 'https://web.archive.org/web/20200224063444/https://support.us.playstation.com/articles/en_US/KC_Article/Requesting-a-Refund', 'url_utterance': '@Luck_4200 Thanks for the info. Take in consideration that according to our refund policy: https://web.archive.org/web/20200224060158/https://www.playstation.com/en-us/network/legal/cancellation-policy you can request a refund within 14 days from the date of purchase as long as you haven’t download or use the content. More details can be found here: https://web.archive.org/web/20200224063444/https://support.us.playstation.com/articles/en_US/KC_Article/Requesting-a-Refund'} | [{'client': 'Luck_4200', 'datetime': '2020-03-10T23:56:49.000Z', 'message': '@AskPlayStation I need to refund a game I purchased please contact me your website is to confusing', 'tweet_ID': '1237527863617675264'}, {'agent': 'AskPlayStation', 'datetime': '2020-03-11T00:03:38.000Z', 'message': '@Luck_4200 Hi there, are you experiencing any issue with a game? let us know, we will be happy to help. You can also check our Refund policy: https://web.archive.org/web/20200224063444/https://support.us.playstation.com/articles/en_US/KC_Article/Requesting-a-Refund please look for the scenario that best fit your case.', 'tweet_ID': '1237529580795133952'}, {'client': 'Luck_4200', 'datetime': '2020-03-11T00:08:36.000Z', 'message': '@AskPlayStation I did I know what I want to refund the game is not fun', 'tweet_ID': '1237530830731235328'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2020-03-10T23:56:49.000Z', 'duration': '00:14:45.0', 'messageCount': '4', 'sessionID': 'xarD9R2S26g8grqHvVlY_2'} |
{'doc_id': '8973', 'turn': '2', 'tweet_ID': '1243206760250388482', 'url': 'https://www.apple.com/feedback/?caller=sm', 'url_utterance': "@De_Lub That's a great question. You can change the way that your music sounds on iOS by using: https://support.apple.com/guide/iphone/change-the-way-music-sounds-iph5643d2c85/ios Currently, that is the only method to normalize your music. You may leave feedback or request a feature by using this link: https://www.apple.com/feedback/?caller=sm"} | [{'client': 'De_Lub', 'datetime': '2020-03-26T12:32:44.000Z', 'message': '@AppleSupport when playing a complete album is Apple Music from my Mac, soundcheck correctly uses album normalisation. On iOS however it always uses track normalisation. How do I enable album normalisation on iOS? Or is this a bug?', 'tweet_ID': '1243153912623968258'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-26T12:32:44.000Z', 'duration': '03:29:59.0', 'messageCount': '2', 'sessionID': 'xkfcxZoIqqsJFxf7AR4L_2'} |
{'doc_id': '0448', 'turn': '2', 'tweet_ID': '1244360408422658048', 'url': 'https://web.archive.org/web/20191101234910/https://support.apple.com/en-us/HT204088', 'url_utterance': '@iamJosh88 Let’s get you pointed in the right direction for help. We recommend starting with checking your past purchases to see if there’s a charge: https://web.archive.org/web/20191101234910/https://support.apple.com/en-us/HT204088 If not, you’ll want to reach out to our billing experts here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'iamJosh88', 'datetime': '2020-03-29T18:36:51.000Z', 'message': 'Yesterday I purchased an iTunes card for $25 I hit the Redeem button and the only amount that it gave me was $10.16 no clue why I’ve restarted my phone and even logged out of my Apple ID account !!! @AppleSupport', 'tweet_ID': '1244332710144983042'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-29T18:36:51.000Z', 'duration': '01:50:04.0', 'messageCount': '2', 'sessionID': 'mj2WxjJm4xt99Jv3gHTu'} |
{'doc_id': '1811', 'turn': '2', 'tweet_ID': '1244288044737445897', 'url': 'https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785', 'url_utterance': "@GhostWa77568695 Thanks for reaching out – this is a normal process of how YouTube validates data. You may see fluctuations shown on your watch hours when the system confirms it's all from real humans and not machines. Learn more about it here: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785"} | [{'client': 'GhostWa77568695', 'datetime': '2020-03-29T13:19:29.000Z', 'message': '@TeamYouTube I Completed Me In 4000 Hours But All Watch Time Was Deleted What Should I Do nchannels:https://www.youtube.com/channel/UCvPQ-Utg5julYhMoHLNjuGA', 'tweet_ID': '1244252841730101250'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T13:19:29.000Z', 'duration': '05:29:45.0', 'messageCount': '2', 'sessionID': 'KxrUEYvIUhOAZ2yOPHLY'} |
{'doc_id': '1648', 'turn': '2', 'tweet_ID': '1240987714738061313', 'url': 'https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp-', 'url_utterance': '@MrsCutie88 Apologies for the trouble, Salena! We recommend working through these steps: https://web.archive.org/web/20200401202825/https://hulu.tv/PlaybackHelp- Any difference? If not, please follow the prompts here: https://help.hulu.com/s/contactsupport?utm_source=vxtwitter&utm_medium=reactive&utm_campaign=reply to call/chat with us so that we can investigate this further for you.'} | [{'client': 'MrsCutie88', 'datetime': '2020-03-20T01:13:56.000Z', 'message': '@hulu_support did you fix the crashing problem with Samsung tv yet?', 'tweet_ID': '1240808763348512768'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-20T01:13:56.000Z', 'duration': '01:10:23.0', 'messageCount': '2', 'sessionID': 'MaWVy4SM1yOhpM5hP0lp'} |
{'doc_id': '1665', 'turn': '2', 'tweet_ID': '1244450274275622912', 'url': 'https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973', 'url_utterance': '@sonotolnow444 Jumping in to help – as the account owner, only you can delete it. If you used a username to log in, this can help: https://support.google.com/youtube/answer/55757?hl=en Otherwise, you can recover your account first: https://web.archive.org/web/20200406235943/https://accounts.google.com/signin/v2/recoveryidentifier?flowName=GlifWebSignIn&flowEntry=ServiceLogin Tips to help you through the process here: https://web.archive.org/web/20200401204521/https://support.google.com/accounts/answer/7299973'} | [{'client': 'sonotolnow444', 'datetime': '2020-03-30T01:57:06.000Z', 'message': '@ytcreators can you help I need you to take down my old channel I had as a kid please', 'tweet_ID': '1244443505105264641'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-30T01:57:06.000Z', 'duration': '00:26:54.0', 'messageCount': '2', 'sessionID': 'B8T2qIynpY1QJn5odwkS_2'} |
{'doc_id': '1657', 'turn': '2', 'tweet_ID': '1241529276928843776', 'url': 'https://web.archive.org/web/20200401203825/http://apple.co/GetSupport', 'url_utterance': '@oxARIYAHxo Are you using these steps: https://web.archive.org/web/20200224173728/https://support.apple.com/en-us/HT207882 If not, do those now. If you’re still unable to transfer we’d want to get you over to our phone support here, to help get this resolved: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport'} | [{'client': 'oxARIYAHxo', 'datetime': '2020-03-22T00:37:55.000Z', 'message': '@AppleSupport nmy apple card won’t transfer any money to my account. it’s keeps disappearing & not coming back. help!', 'tweet_ID': '1241524473058201600'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-22T00:37:55.000Z', 'duration': '00:19:05.0', 'messageCount': '2', 'sessionID': 'YklPBrrQBRTMaTtnGt7I_2'} |
{'doc_id': '2023', 'turn': '2', 'tweet_ID': '1230767122101325824', 'url': 'https://web.archive.org/web/20200403225548/https://support.microsoft.com/en-us/help/17127/windows-back-up-restore', 'url_utterance': '@RandaRM 2/4 https://web.archive.org/web/20200215004753/https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point before you install the Windows update on your device. This option will help you go back to your last known good configuration in case the update cause conflict on your device. You can also try backing up your computer: https://support.microsoft.com/en-us/help/17127/windows-back-up-restore'} | [{'client': 'RandaRM', 'datetime': '2020-02-19T22:14:18.000Z', 'message': "@Windows I see there have been issues with update 1903 and 1909 (KB4532693) deleting files and changing settings. Has this been resolved? My pc needs to update but I'm wondering if I should wait. link", 'tweet_ID': '1230254307540426754'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-19T22:14:18.000Z', 'duration': '09:57:45.0', 'messageCount': '2', 'sessionID': 'S8oPZHf2vuDIQQHWzZeC_2'} |
{'doc_id': '0173', 'turn': '9', 'tweet_ID': '1231743063703330816', 'url': 'https://web.archive.org/web/20190508114245/https://helpx.adobe.com/contact/phone.html', 'url_utterance': '@BenjaminEdwards Sorry about that. You can also reach our customer service via phone support here: https://web.archive.org/web/20190508114245/https://helpx.adobe.com/contact/phone.html Let us know if this helps. ^MC'} | [{'client': 'BenjaminEdwards', 'datetime': '2020-02-23T19:23:46.000Z', 'message': '@Adobe @creativecloud trying to update Premiere to 14.0.2 at request of third party plug in, but CC isn’t giving me that option. Only 14.0.1. How can I get the new version?? Thanks!', 'tweet_ID': '1231660944406671361'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-23T21:34:31.000Z', 'message': 'Have uninstalled, reinstalled. Signed in and out of Creative Cloud. Deleted OPM.db file. Any other ideas?', 'tweet_ID': '1231693846175608832'}, {'agent': 'AdobeCare', 'datetime': '2020-02-23T22:03:04.000Z', 'message': '@BenjaminEdwards Hi, Premiere 14.01 is the latest public release. Which third party plugin are you using? I will loop in our video team to see if there is a public beta for the new update or not. They will be back in the office on Monday to help ^SV', 'tweet_ID': '1231701032964628482'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-23T22:58:59.000Z', 'message': '@AdobeCare This lists 14.02 https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html', 'tweet_ID': '1231715103055069185'}, {'agent': 'AdobeCare', 'datetime': '2020-02-23T23:32:28.000Z', 'message': "@BenjaminEdwards Hi, you're correct. Sorry, in my Creative Cloud desktop app I am only seeing 14. 01 & I thought I was updated. I am not able to see the 14.02 update either. Did you use the Adobe Clean tool to uninstall the ?https://web.archive.org/web/20200403053513/https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.htmln^SV", 'tweet_ID': '1231723530649292800'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-24T00:35:29.000Z', 'message': '@AdobeCare Didn’t work, thanks for trying! Hoping someone can help Monday?', 'tweet_ID': '1231739388532420608'}, {'agent': 'AdobeCare', 'datetime': '2020-02-24T00:37:20.000Z', 'message': "@BenjaminEdwards We're sorry to hear that. It looks like one-on-one support will be able to help you best. Please head here (https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way. Thanks! ^MC", 'tweet_ID': '1231739852313460736'}, {'client': 'BenjaminEdwards', 'datetime': '2020-02-24T00:47:20.000Z', 'message': '@AdobeCare Thanks, are three hours that a human chats? I don’t think virtual assistant is going to be able to handle this over chat :-)', 'tweet_ID': '1231742369256488960'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-23T19:23:46.000Z', 'duration': '05:26:19.0', 'messageCount': '9', 'sessionID': '1iihGYfOFj4LzZ3bd45u_3'} |
{'doc_id': '1673', 'turn': '2', 'tweet_ID': '1242156429940752392', 'url': 'https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile', 'url_utterance': '@paddingtonkt Hi there, thanks for reaching out! If you upgraded using the Dropbox page, please try the following steps: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial However, if you upgraded using the Dropbox mobile application, please check the following link: https://web.archive.org/web/20200401205902/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-mobile Let us know how it goes!'} | [{'client': 'paddingtonkt', 'datetime': '2020-03-23T18:04:31.000Z', 'message': "@DropboxSupport I'm trying to cancel my free trail but I can't. Can you help?", 'tweet_ID': '1242150247037636609'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-23T18:04:31.000Z', 'duration': '22:22:29.0', 'messageCount': '2', 'sessionID': 'hXiZoUznRTwg2BYHen6k_2'} |
{'doc_id': '2026', 'turn': '2', 'tweet_ID': '1158360392713871360', 'url': 'https://web.archive.org/web/20200404002150/https://support.apple.com/en-us/HT201232', 'url_utterance': '@Nate8523 Hello. Thanks for reaching out. Tap here to check out our System Page page: https://web.archive.org/web/20200406225456/https://www.apple.com/support/systemstatus nnWe’ll be glad to help you by phone. Please call the number nearest you: https://web.archive.org/web/20200404002150/https://support.apple.com/en-us/HT201232'} | [{'client': 'Nate8523', 'datetime': '2019-08-05T09:07:25.000Z', 'message': '@AppleSupport Are there any issues with the Push Certificate Portal? Unable to ulpload any CSR files. link', 'tweet_ID': '1158303483549900800'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-05T09:07:25.000Z', 'duration': '03:46:08.0', 'messageCount': '2', 'sessionID': 'iIU6gD1FZucLWHl65Pz6_2'} |
{'doc_id': '2399', 'turn': '6', 'tweet_ID': '1244550939861803009', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': "@AnselmoPanelo Have you by any chance reached out to our support team? If you had, can you provide us with the Ticket ID? As this is account specific, and we don't have access to Dropbox accounts via our social media channel, we'd suggest you to email us via https://web.archive.org/web/20200407112308/https://www.dropbox.com/support instead."} | [{'client': 'AnselmoPanelo', 'datetime': '2020-03-28T04:12:05.000Z', 'message': '@DropboxSupport please unsubscribed my account apanelogbi@gmail.com', 'tweet_ID': '1243752697888509952'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-30T06:11:32.000Z', 'message': "@AnselmoPanelo Hi Anselmo, thanks for reaching out. As we don't have access to Dropbox accounts via our social media channels for security reasons, if you wish to cancel your Dropbox plan, please follow the steps provided here: https://web.archive.org/web/20200401212817/https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription Let us know how it goes!", 'tweet_ID': '1244507535413055488'}, {'client': 'AnselmoPanelo', 'datetime': '2020-03-30T06:39:13.000Z', 'message': '@DropboxSupport Hi already done the instruction but i cant find dropbox subscription which i could cancel it. I had been billed without using it. Please help. I also follow the instruction in google play but its the same i dont have dropbox subscription thats why i cant unsubscribed', 'tweet_ID': '1244514499505164290'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-30T08:34:12.000Z', 'message': '@AnselmoPanelo Could it be possible that you have another Dropbox account under a different email address? Can you check your account settings page and let us know under which plan you are under: https://web.archive.org/web/20191015222007/https://www.dropbox.com/login?cont=https%3A%2F%2Fwww.dropbox.com%2Faccount%2Fplan', 'tweet_ID': '1244543435178160130'}, {'client': 'AnselmoPanelo', 'datetime': '2020-03-30T08:55:38.000Z', 'message': '@DropboxSupport I only have one dropbox apanelogbi@gmail.com which this was the email confirmation addressed', 'tweet_ID': '1244548832693637120'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-28T04:12:05.000Z', 'duration': '04:51:56.0', 'messageCount': '6', 'sessionID': 'dUbmiNttp5zPKNqAtHZv_3'} |
{'doc_id': '2285', 'turn': '4', 'tweet_ID': '1237831587187720192', 'url': 'https://web.archive.org/web/20200407035438/https://www.hulu.com/series/the-bold-type-45c40273-0742-4324-af23-db4a484b3af3', 'url_utterance': "@thoughtsfeels00 Ooo! Ok, if you haven't watched it already, Younger is amazing (https://web.archive.org/web/20200331033315/https://www.hulu.com/series/younger-a7e04b8d-3363-479f-ba54-e2901eada2ad), Looking for Alaska has a good dose of drama and romance (https://web.archive.org/web/20200407035543/https://www.hulu.com/series/looking-for-alaska-de237b2b-f39a-437a-ab5c-610c50298c20), and The Bold Type is fun & has a little bit of everything (https://web.archive.org/web/20200407035438/https://www.hulu.com/series/the-bold-type-45c40273-0742-4324-af23-db4a484b3af3). We hope you enjoy!!"} | [{'client': 'thoughtsfeels00', 'datetime': '2020-03-11T18:54:40.000Z', 'message': "what are some good shows i can start watching on netflix, hulu, or amazon prime video? please help i'm desperate lol", 'tweet_ID': '1237814214388936704'}, {'agent': 'hulu_support', 'datetime': '2020-03-11T19:07:14.000Z', 'message': "@thoughtsfeels00 Hulu here — we would love send you some recommendations! Just let us know what kinds of shows you're interested in and we'll take it from there!", 'tweet_ID': '1237817373865979906'}, {'client': 'thoughtsfeels00', 'datetime': '2020-03-11T19:34:55.000Z', 'message': "@hulu_support y'all are the best thank you! i like stuff with a bit of romance and drama, also comedy and action. a couple of shows i like are jane the virgin and atypical.", 'tweet_ID': '1237824343578570752'}] | {'company': 'hulu_support', 'conversationDateTime': '2020-03-11T18:54:40.000Z', 'duration': '01:09:02.0', 'messageCount': '4', 'sessionID': '6ELcY9wwcWn7stIkeqsY_3'} |
{'doc_id': '1031', 'turn': '2', 'tweet_ID': '1237695938338177024', 'url': 'https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921', 'url_utterance': '@Argentea7 Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'Argentea7', 'datetime': '2020-03-11T10:37:06.000Z', 'message': "@Google i got notification through my handphone that i tried to sign in to my google account which i didn't. The location of sign in was in sumatra, far away from my place, twice. I said no for both notification. I do hope that my account is secure.", 'tweet_ID': '1237688995783397376'}] | {'company': 'Google', 'conversationDateTime': '2020-03-11T10:37:06.000Z', 'duration': '00:27:35.0', 'messageCount': '2', 'sessionID': 'hM6xb5a9fTb2eNPpcQf0'} |
{'doc_id': '9129', 'turn': '2', 'tweet_ID': '1228729463409664000', 'url': 'https://support.rockstargames.com/servicestatus', 'url_utterance': '@TheWispysGaming You can find our server status page here: https://support.rockstargames.com/servicestatus *SR'} | [{'client': 'TheWispysGaming', 'datetime': '2020-02-15T17:14:26.000Z', 'message': '@RockstarSupport apparently the servers are down for GTA Online on Xbox One link', 'tweet_ID': '1228729291019575296'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-15T17:14:26.000Z', 'duration': '00:28:44.0', 'messageCount': '2', 'sessionID': 'BjJhm7AdUDRYsPFBQ5VT'} |
{'doc_id': '0801', 'turn': '2', 'tweet_ID': '1158988089861320704', 'url': 'https://web.archive.org/web/20200224035757/https://support.playstation.com/s/article/PS4-Trouble-With-Downloadable-Content?language=en_US', 'url_utterance': '@StepStep2211 Glad to help. Please Restore licenses, steps here: https://manuals.playstation.net/document/en/ps4/settings/license.html and try to download the content, following the steps here: https://web.archive.org/web/20200224035757/https://support.playstation.com/s/article/PS4-Trouble-With-Downloadable-Content?language=en_US'} | [{'client': 'StepStep2211', 'datetime': '2019-08-05T19:56:19.000Z', 'message': '@AskPlayStation I recently made a add on purchase and it will not be added into the game. How do u fix this?', 'tweet_ID': '1158466785550700544'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-05T19:56:19.000Z', 'duration': '10:31:29.0', 'messageCount': '2', 'sessionID': 'haXlRRxpJlTufbJYT4Cj_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1234876470067179521', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@njdahlia Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'njdahlia', 'datetime': '2020-02-20T11:09:38.000Z', 'message': 'Is there something Fuck up with Google play??? I got alert someone try to log in my gg, someone try to use my credit card via DB internet and someone used my device and sent “1” to screen.... #google #Android #samsung', 'tweet_ID': '1230449427707359232'}] | {'company': 'Google', 'conversationDateTime': '2020-02-20T11:09:38.000Z', 'duration': '-05:11:30.', 'messageCount': '2', 'sessionID': 'LPBVPf4L0HQOVIwNdGc3_2'} |
{'doc_id': '1865', 'turn': '2', 'tweet_ID': '1243928645602811904', 'url': 'https://web.archive.org/web/20200402020034/https://support.google.com/youtube/answer/2814000', 'url_utterance': '@HipHopNewMusic If you think the take down was done in error, you can file a counter notification which begins a legal process. Learn more here: https://web.archive.org/web/20200322014700/https://support.google.com/youtube/answer/2807684 Other ways to resolve a copyright strike: https://web.archive.org/web/20200402020034/https://support.google.com/youtube/answer/2814000 Note that deleting the video won’t resolve the strike.'} | [{'client': 'HipHopNewMusic', 'datetime': '2020-03-28T14:32:02.000Z', 'message': '@TeamYouTube Hello YouTube Team, I have been suffering for a long time because of YPP program we are having financial damage, I own all licenses of using content, but there is no option to present to YouTube Team. Any help regarding to this please, I would be very thankful.', 'tweet_ID': '1243908714664472582'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T14:32:02.000Z', 'duration': '01:19:12.0', 'messageCount': '2', 'sessionID': '1it6hLIj7Swfp2pcGLqy_2'} |
{'doc_id': '0330', 'turn': '2', 'tweet_ID': '1230443809168920576', 'url': 'https://web.archive.org/web/20190906102628/https://support.microsoft.com/en-us/help/20443/windows-10-battery-saving-tips', 'url_utterance': '@almightymat Thanks for reaching out, Mat! Battery life varies significantly with settings, usage, and other factors. You may check out these links for tips on how to save battery life on your Windows 10 laptop: https://support.microsoft.com/en-us/help/4028464/windows-10-tips-to-save-battery-power and https://web.archive.org/web/20190906102628/https://support.microsoft.com/en-us/help/20443/windows-10-battery-saving-tips Hope this helps.😊 -Aat'} | [{'client': 'almightymat', 'datetime': '2020-02-20T09:35:38.000Z', 'message': "@MicrosoftHelps Hi! Is there any practical way to prevent Windows 10 laptop battery drain when powered down, other than the registry fix to disable sleep mode, or 'holding down power for 15s'? nnThanks!", 'tweet_ID': '1230425768309796864'}] | {'company': 'MicrosoftHelps', 'conversationDateTime': '2020-02-20T09:35:38.000Z', 'duration': '01:11:41.0', 'messageCount': '2', 'sessionID': '2WRPm96NZFKqsvaSFIcN_2'} |
{'doc_id': '9506', 'turn': '4', 'tweet_ID': '1243566065155784704', 'url': 'https://community.spotify.com/t5/Idea-Submissions/idb-p/ideas_submissions', 'url_utterance': '@tmerrm Gotcha! We can see how having more variety in organizing your playlists would be useful. If you think that other users would also appreciate this, we’d recommend suggesting it in our Community here: https://community.spotify.com/t5/Idea-Submissions/idb-p/ideas_submissions so that others can show their support /ES'} | [{'client': 'tmerrm', 'datetime': '2020-03-26T15:49:37.000Z', 'message': '@SpotifyCares I love Spotify to the point where I have hundreds of playlists and they are difficult to organize even with the desktop app. Are there any plans / any tools available to help me organize my playlists? I really hope an advanced playlist management tool is being made', 'tweet_ID': '1243203461342203905'}, {'agent': 'SpotifyCares', 'datetime': '2020-03-26T16:08:27.000Z', 'message': "@tmerrm Hey there, we love you too! Just to check, have you already tried organizing your playlists in folders inside the Spotify app? If you haven't yet, you can find out how to do that here: https://support.spotify.com/us/using_spotify/playlists/playlist-folders /ES", 'tweet_ID': '1243208200889012225'}, {'client': 'tmerrm', 'datetime': '2020-03-27T15:39:04.000Z', 'message': "@SpotifyCares I have, but it's not nearly enough imo. I'm talking organizing my list of playlists by date, by length, by name, etc. The smart playlist stuff in iTunes years ago was amazing too. I just feel as a music software company, Spotify's playlist support is pretty lacking.", 'tweet_ID': '1243563193538154498'}] | {'company': 'SpotifyCares', 'conversationDateTime': '2020-03-26T15:49:37.000Z', 'duration': '00:00:51.0', 'messageCount': '4', 'sessionID': 'M4LSWHedFPFsZGpPnEFR_2'} |
{'doc_id': '1401', 'turn': '4', 'tweet_ID': '1244372270371549189', 'url': 'https://web.archive.org/web/20200328100615/https://support.google.com/youtube/answer/91449', 'url_utterance': "@rohitvyadav42 Hmm, the quality of the video you're watching may also adjust to help improve viewing conditions – this usually happens when there's a slower internet connection. You should be able to change the quality from Menu > Select Quality: https://web.archive.org/web/20200328100615/https://support.google.com/youtube/answer/91449"} | [{'client': 'rohitvyadav42', 'datetime': '2020-03-29T17:15:30.000Z', 'message': "@YouTube I can't play videos in HD since Morning", 'tweet_ID': '1244312237877035008'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-29T18:20:03.000Z', 'message': "@rohitvyadav42 Hmm, is this happening across devices? If you haven't already, restart the app and make sure it's updated on your phone. You can also uninstall and reinstall the app. On a computer, clear your browser's cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 nnLet us know how it goes!", 'tweet_ID': '1244328482399834112'}, {'client': 'rohitvyadav42', 'datetime': '2020-03-29T20:51:35.000Z', 'message': "@TeamYouTube No still can't play video in HD,I tried Uninstalling YouTube Updates, Restarted,Deleted Cache still not able to play in HD @TeamYouTube", 'tweet_ID': '1244366616843833344'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-29T17:15:30.000Z', 'duration': '03:58:33.0', 'messageCount': '4', 'sessionID': 'eVpkMngj3SAMHJmbrnlL_2'} |
{'doc_id': '0816', 'turn': '4', 'tweet_ID': '1159456887592669185', 'url': 'https://web.archive.org/web/20200224060614/https://support.playstation.com/s/article/PS4-System-Software-Update-Information-1?language=en_US', 'url_utterance': '@Dreszt Please follow the steps in the next link to update the console manually: https://web.archive.org/web/20200224060614/https://support.playstation.com/s/article/PS4-System-Software-Update-Information-1?language=en_US'} | [{'client': 'dreszt', 'datetime': '2019-08-06T19:52:26.000Z', 'message': "@AskPlayStation when i turn on my ps4 it only starts on the safe mode menu, requiring me to install the 6.71 (or 6.72) update through a hard disk. when i connect my usb device it says it's not connected, finding myself permanently stuck in the safe mode menu. what can i do?", 'tweet_ID': '1158828196965552128'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-08T01:30:25.000Z', 'message': '@Dreszt Here to help! Let's try to use option number 3 in safe mode then select "Using Internet" and make sure the console is connected to the internet. You can try even with a LAN cable Safe mode instructions here: https://support.us.playstation.com/articles/en_US/KC_Article/Safe-Mode-PS4nKeep us updated!', 'tweet_ID': '1159275639297466368'}, {'client': 'dreszt', 'datetime': '2019-08-08T12:30:25.000Z', 'message': '@AskPlayStation Everything looked fine until the update finished. The message I got was "cannot start the ps4" and sent me back to safe mode. Tried to rebuild the databse, but halfway through, the same message appeared again.', 'tweet_ID': '1159441734985834496'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-06T19:52:26.000Z', 'duration': '17:38:12.0', 'messageCount': '4', 'sessionID': 'zfTpIOSSUu0yHvV9TBMb_2'} |
{'doc_id': '9182', 'turn': '4', 'tweet_ID': '1231316147590631427', 'url': 'https://support.rockstargames.com/articles/204233953/Basic-Troubleshooting-for-the-Xbox-One-Console', 'url_utterance': '@ItsNateEh For some troubleshooting for your Xbox One issue please refer to: https://support.rockstargames.com/articles/204233953/Basic-Troubleshooting-for-the-Xbox-One-Console *MS'} | [{'client': 'ItsNateEh', 'datetime': '2020-02-22T20:17:02.000Z', 'message': '@RockstarSupport can’t play online because it says files needed to be downloaded?', 'tweet_ID': '1231311959737368577'}, {'agent': 'RockstarSupport', 'datetime': '2020-02-22T20:27:54.000Z', 'message': "@ItsNateEh Could you please let us know which platform you're experiencing this issue on? *MS", 'tweet_ID': '1231314694608162816'}, {'client': 'ItsNateEh', 'datetime': '2020-02-22T20:31:03.000Z', 'message': '@RockstarSupport Xbox one s', 'tweet_ID': '1231315485955850241'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-22T20:17:02.000Z', 'duration': '01:02:57.0', 'messageCount': '4', 'sessionID': 'QpT8GH7Ovuq7rqk8IeHk'} |
{'doc_id': '8163', 'turn': '2', 'tweet_ID': '1241729677452103687', 'url': 'https://support.apple.com/guide/music/create-an-apple-music-profile-mus3a76cdc0/mac', 'url_utterance': '@rsterling77 We’ll get you pointed in the right direction. You’ll want to create your profile via iTunes or Mac. Here’s how: https://support.apple.com/guide/music/create-an-apple-music-profile-mus3a76cdc0/mac https://support.apple.com/guide/itunes/create-an-apple-music-profile-itnse6ea8778/windows'} | [{'client': 'rsterling77', 'datetime': '2020-03-22T10:03:30.000Z', 'message': '@AppleSupport @AppleMusic Hi, I’d like to bring to your attention an issue that has bothered me for a while on my Apple Music. When I tap on the right hand corner on my profile, it doesn’t show my profile details with my picture. I’ve been wanting to edit the same. Please help. link', 'tweet_ID': '1241666808915972096'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-22T10:03:30.000Z', 'duration': '04:09:49.0', 'messageCount': '2', 'sessionID': 'IJBXlOL2KhBrWJ5yqRuu'} |
{'doc_id': '0811', 'turn': '4', 'tweet_ID': '1158157959492489219', 'url': 'https://web.archive.org/web/20200224060220/https://support.playstation.com/s/article/Deactivate-PlayStation-Consoles-Via-Website?language=en_US', 'url_utterance': '@philliplehr Thanks for the details. The process to deactivate your account from the consoles can only be performed every 6 months. In case this process was already performed you will need to 6 months to do it again. More info here: https://web.archive.org/web/20200224060220/https://support.playstation.com/s/article/Deactivate-PlayStation-Consoles-Via-Website?language=en_US'} | [{'client': 'philliplehr', 'datetime': '2019-08-04T22:59:30.000Z', 'message': '@PlayStation @AskPlayStation @SonySupportUSA I need help please!! I need to deactivate my account from somebody’s PlayStation and they won’t deactivate it.', 'tweet_ID': '1158150497263656960'}, {'agent': 'AskPlayStation', 'datetime': '2019-08-04T23:17:09.000Z', 'message': '@philliplehr Hi there! Glad to assist! Please follow the steps in the next link to deactivate the console via PC: https://support.us.playstation.com/articles/en_US/KC_Article/Deactivate-PlayStation-Consoles-Via-Website Once you deactivate the console, you may activate your console as primary again. Steps here: https://support.playstation.com/s/article/Activating-your-PlayStation-4-System-as-your-Primary-PS4?language=en_US', 'tweet_ID': '1158154939379650560'}, {'client': 'philliplehr', 'datetime': '2019-08-04T23:26:13.000Z', 'message': '@AskPlayStation I did that like 4 months ago to deactivate it from my ps4 that died and I can’t do it again', 'tweet_ID': '1158157220418392071'}] | {'company': 'AskPlayStation', 'conversationDateTime': '2019-08-04T22:59:30.000Z', 'duration': '00:29:39.0', 'messageCount': '4', 'sessionID': 'ZvZSKzKbJq8smv4xq7e9_2'} |
{'doc_id': '9571', 'turn': '4', 'tweet_ID': '1158807954344292352', 'url': 'https://support.apple.com/en-us/HT202039', 'url_utterance': '@sasha_p_xo Got it, thanks! Take a look at the steps in this article to confirm those charges for your subscription: https://support.apple.com/en-us/HT202039 nIf you’d like further help with that purchase, reach out to our iTunes Store Support team: https://web.archive.org/web/20190405110704/http://apple.co/iTunesStore'} | [{'client': 'sasha_p_xo', 'datetime': '2019-08-06T18:05:42.000Z', 'message': '@AppleSupport why am I being charged for what is supposed to be a free trial?', 'tweet_ID': '1158801333543030784'}, {'agent': 'AppleSupport', 'datetime': '2019-08-06T18:15:09.000Z', 'message': '@sasha_p_xo Thanks for reaching out, we’d be happy to help today! Was this charge for an app subscription?', 'tweet_ID': '1158803712539860993'}, {'client': 'sasha_p_xo', 'datetime': '2019-08-06T18:16:12.000Z', 'message': '@AppleSupport Yes, for iTunes for $5.20', 'tweet_ID': '1158803979016392705'}] | {'company': 'AppleSupport', 'conversationDateTime': '2019-08-06T18:05:42.000Z', 'duration': '00:26:18.0', 'messageCount': '4', 'sessionID': 'S1hH51ZAeoL4pDFxQ1A8'} |
{'doc_id': '8443', 'turn': '6', 'tweet_ID': '1240699393759535105', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@_DONBRO Please submit a ticket to https://support.rockstargames.com/categories and include the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting when you submit the ticket. *MS'} | [{'client': '_DONBRO', 'datetime': '2020-03-19T17:18:29.000Z', 'message': '@RockstarSupport i tried to enter in my account and i cant link', 'tweet_ID': '1240689111066767362'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-19T17:44:03.000Z', 'message': '@_DONBRO Please let us know what platform you are playing on so we may assist further. *MS', 'tweet_ID': '1240695545867300864'}, {'client': '_DONBRO', 'datetime': '2020-03-19T17:47:17.000Z', 'message': '@RockstarSupport I m from pc', 'tweet_ID': '1240696359503552512'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-19T17:55:30.000Z', 'message': '@_DONBRO For PC issues, please refer to this article for troubleshooting steps: https://support.rockstargames.com/articles/205778987/GTAV-PC-General-Troubleshooting-Installation-Issues-Crashes-Freezes-Poor-Performance *MS', 'tweet_ID': '1240698424254554112'}, {'client': '_DONBRO', 'datetime': '2020-03-19T17:58:31.000Z', 'message': '@RockstarSupport Why do you send me the same look i have the gta5 in campain but i can enter in online WTF this do you send me dont helped me anything', 'tweet_ID': '1240699186007269376'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-19T17:18:29.000Z', 'duration': '00:40:52.0', 'messageCount': '6', 'sessionID': 'ORx5bwq7gmluU80yaOug_2'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230332427052212224', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@JamesDEL10 If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MM'} | [{'client': 'JamesDEL10', 'datetime': '2020-02-20T03:23:51.000Z', 'message': '@RockstarSupport I bought a shark card for 2.6 million dollars on my xbox oneand after about 1 week i still havent gotten my money.', 'tweet_ID': '1230332209149677570'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T03:23:51.000Z', 'duration': '00:00:52.0', 'messageCount': '2', 'sessionID': 'B9GAsAByI6xCkCzxCihr_2'} |
{'doc_id': '8515', 'turn': '4', 'tweet_ID': '1241838986764734465', 'url': 'https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One', 'url_utterance': '@chuyito_regio Please try this: https://support.rockstargames.com/articles/360023825454/GTA-Online-Connection-Troubleshooting-for-Xbox-One *MM'} | [{'client': 'chuyito_regio', 'datetime': '2020-03-22T20:52:24.000Z', 'message': '@RockstarSupport I keep getting "There has been an error in joining a session" on GTA V Online', 'tweet_ID': '1241830109889400834'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-22T20:58:48.000Z', 'message': '@chuyito_regio Please let us know what platform you are playing on so we may assist further. *MM', 'tweet_ID': '1241831718375604225'}, {'client': 'chuyito_regio', 'datetime': '2020-03-22T21:25:30.000Z', 'message': '@RockstarSupport I am playing on Xbox One', 'tweet_ID': '1241838437713563649'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-22T20:52:24.000Z', 'duration': '01:02:40.0', 'messageCount': '4', 'sessionID': 'L4YMaLicvEh07uYqs4zE'} |
{'doc_id': '8810', 'turn': '4', 'tweet_ID': '1245634925803352064', 'url': 'https://helpx.adobe.com/photoshop/tutorials.html', 'url_utterance': "@RellyBenitez Hi there, I'd recommend that you start here: After Effects - https://web.archive.org/web/20190518092524/https://helpx.adobe.com/in/after-effects/tutorials.html Photoshop - https://helpx.adobe.com/photoshop/tutorials.html Premiere Pro - https://web.archive.org/web/20200407010524/https://helpx.adobe.com/premiere-pro/tutorials.html Thanks. ^RK"} | [{'client': 'RellyBenitez', 'datetime': '2020-03-31T19:45:02.000Z', 'message': '@AdobePremiere @Photoshop @AdobeAE - some tutorials should come with video.', 'tweet_ID': '1245074645855813637'}, {'client1': 'AdobePremiere', 'datetime': '2020-04-01T00:40:28.000Z', 'message': '@RellyBenitez Happy to send some tutorial videos your way. Which product are you looking for?', 'tweet_ID': '1245148991764955138'}, {'client': 'RellyBenitez', 'datetime': '2020-04-01T21:54:57.000Z', 'message': '@AdobePremiere All that can help I am switching from Another platform but yours gives me the ability to be more creative. Beginner to intermediate to advanced tutorials.', 'tweet_ID': '1245469728337883136'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-31T19:45:02.000Z', 'duration': '13:06:21.0', 'messageCount': '4', 'sessionID': 'O2YhYDbWX3zqW7jyJg46_2'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1243223169630175239', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@lllooo_ppps Hi there. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526.'} | [{'client': 'lllooo_ppps', 'datetime': '2020-03-22T12:05:18.000Z', 'message': '@gmail I have a problem, someone opened my page on an official platform called paths and changed the email', 'tweet_ID': '1241697458012524544'}] | {'company': 'Google', 'conversationDateTime': '2020-03-22T12:05:18.000Z', 'duration': '05:02:38.0', 'messageCount': '2', 'sessionID': 't4fkXNuZE36eBOaVzLRI_2'} |
{'doc_id': '8607', 'turn': '2', 'tweet_ID': '1228745192624263169', 'url': 'https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card', 'url_utterance': '@ReDzOutlaw If you are missing Shark Card funds, please make a ticket:https://support.rockstargames.com/categories with the information from this article: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card *SR'} | [{'client': 'ReDzOutlaw', 'datetime': '2020-02-15T18:16:28.000Z', 'message': '@RockstarSupport I bought multiple shark cards yesterday and still haven’t received the money.nHave the transaction recorded too', 'tweet_ID': '1228744903972327424'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-15T18:16:28.000Z', 'duration': '00:01:09.0', 'messageCount': '2', 'sessionID': 'HQMEAkITl9sNwqt0F9QN_2'} |
{'doc_id': '1706', 'turn': '2', 'tweet_ID': '1239850585333149697', 'url': 'https://web.archive.org/web/20200401215514/https://support.zoom.us/hc/en-us/articles/115002595343-Touch-Up-My-Appearance', 'url_utterance': '@Narelle_NZ Hi Narelle, we have some options for you. The first one is the Touch Up My Appearance option: https://web.archive.org/web/20200401215514/https://support.zoom.us/hc/en-us/articles/115002595343-Touch-Up-My-Appearance The second option is the virtual background feature: https://web.archive.org/web/20200405025736/https://support.zoom.us/hc/en-us/articles/210707503-Virtual-Background'} | [{'client': 'Narelle_NZ', 'datetime': '2020-03-17T05:15:59.000Z', 'message': "Do you know what @zoom_us needs?... FILTERS! What's the point of working from home if you feel like you need to wear makeup!! link", 'tweet_ID': '1239782509828812800'}] | {'company': 'zoom_us', 'conversationDateTime': '2020-03-17T05:15:59.000Z', 'duration': '04:30:30.0', 'messageCount': '2', 'sessionID': 'PYQW55kg3YO1FPT2HcDz'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1237433019461447686', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@themoon41213812 Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *SR'} | [{'client': 'themoon41213812', 'datetime': '2020-03-10T17:29:57.000Z', 'message': '@RockstarSupport I bought a GTA shake card 4 days ago and still haven’t got the bonus?', 'tweet_ID': '1237430505106296834'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-10T17:29:57.000Z', 'duration': '00:35:02.0', 'messageCount': '2', 'sessionID': 'KDn5qspSBGpkF4bLSOWr'} |
{'doc_id': '2116', 'turn': '4', 'tweet_ID': '1241673327518855169', 'url': 'https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html', 'url_utterance': "@pvbokhorst Hi Peter, I've looped in our experts to help you out here, however, they'll be back on Monday. Our chat agents can also assist you now here: https://web.archive.org/web/20200405070325/https://helpx.adobe.com/support.html Please click the chat icon in the lower-right corner and let us know how it goes. Thanks! ^SJ"} | [{'client': 'pvbokhorst', 'datetime': '2020-03-21T16:06:20.000Z', 'message': '@AdobeCare My licensed LR6 suddenly tells me it is a trial version and is counting down days. I own a license as you can see in my registered products and order history. How can I fix this?', 'tweet_ID': '1241395729886842886'}, {'agent': 'AdobeCare', 'datetime': '2020-03-21T17:26:27.000Z', 'message': "@pvbokhorst Hi Peter, sorry to hear that you're having this issue. Please go through the steps in this link to help correct any issues with your connection to the Adobe servers. This will help with this issue. https://web.archive.org/web/20191226115312/https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.htmln^SV", 'tweet_ID': '1241415893139193856'}, {'client': 'pvbokhorst', 'datetime': '2020-03-22T10:03:49.000Z', 'message': '@AdobeCare Just to be sure: my issue has not been resolved. Can you provide further assistance?', 'tweet_ID': '1241666888410771456'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-21T16:06:20.000Z', 'duration': '18:23:05.0', 'messageCount': '4', 'sessionID': '6dboLxXPIcA1HRt37dh4_2'} |
{'doc_id': '0152', 'turn': '4', 'tweet_ID': '1242387511046963201', 'url': 'https://web.archive.org/web/20190415025639/https://support.spotify.com/us/using_spotify/troubleshooting/reinstallation-of-spotify', 'url_utterance': "@_zxezki Can you let us know the device and operating system you're using? If you're using a mobile device and still don't see the option, we'd suggest reinstalling the app by following these steps: https://web.archive.org/web/20190415025639/https://support.spotify.com/us/using_spotify/troubleshooting/reinstallation-of-spotify Keep us posted /UX"} | [{'client': '_zxezki', 'datetime': '2020-03-24T09:21:57.000Z', 'message': '@SpotifyCares hey Spotify! Need urgent help with account please. I can’t change my username', 'tweet_ID': '1242381125927895042'}, {'agent': 'SpotifyCares', 'datetime': '2020-03-24T09:27:44.000Z', 'message': "@_zxezki Hey there, help's here! It's not possible to change your username. However, you can change your display name using a mobile or tablet. For more info check out this link: https://web.archive.org/web/20200329032352/https://support.spotify.com/us/account_payment_help/account_help/change-my-username Let us know if you need further assistance /UX", 'tweet_ID': '1242382582051897344'}, {'client': '_zxezki', 'datetime': '2020-03-24T09:29:48.000Z', 'message': '@SpotifyCares I’ve tried but the option isn’t there. There’s no button to change the display name', 'tweet_ID': '1242383103634468866'}] | {'company': 'SpotifyCares', 'conversationDateTime': '2020-03-24T09:21:57.000Z', 'duration': '00:25:22.0', 'messageCount': '4', 'sessionID': 'hjsm2ryoe7cInyhk6lAS_2'} |
{'doc_id': '9571', 'turn': '2', 'tweet_ID': '1243371131979120640', 'url': 'https://support.apple.com/en-us/HT202039', 'url_utterance': "@e639c060e9134f5 Hey there. We'll get you pointed in the right direction. For help with subscriptions, check out this article: https://support.apple.com/en-us/HT202039 For further help with billing and subscriptions, connect with our experts here: https://web.archive.org/web/20200401203825/http://apple.co/GetSupport"} | [{'client': 'e639c060e9134f5', 'datetime': '2020-03-27T01:38:39.000Z', 'message': '@AppleSupport Hi, I would like to issue a refund for an Apple Music subscription I was recently charged. I do not remember ever subscribing to this service.. No one has gotten back to me yet. Thanks.', 'tweet_ID': '1243351695112859648'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-27T01:38:39.000Z', 'duration': '01:17:14.0', 'messageCount': '2', 'sessionID': 'X40iJ4qH5898uHPwPfgj'} |
{'doc_id': '1127', 'turn': '2', 'tweet_ID': '1242238324930158599', 'url': 'https://web.archive.org/web/20200309021505/https://support.google.com/adsense/answer/1348257', 'url_utterance': '@HafizSa18409004 Thanks for sending our way – you can use this PIN troubleshooter to help with address verification problems: https://support.google.com/adsense/answer/1348257#new_pin You can also get in touch with our Creator Support team for further help: https://support.google.com/youtube/answer/3545535'} | [{'client': 'HafizSa18409004', 'datetime': '2020-03-18T13:39:35.000Z', 'message': '@ytcreators n@YouTube nsir i need help i did not recieve my adress verification letter . I try third time on 27/2/2020 and now AdSense will block my ads please help to verify,nthis is my youtube channel : https://www.youtube.com/channel/UCjVvZYCobyPHPPjIpBHnJeQ?view_as=subscribernemail adress : chubbymeows123@gmail.com', 'tweet_ID': '1240271634461753344'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-18T13:39:35.000Z', 'duration': '10:14:55.0', 'messageCount': '2', 'sessionID': 'NFEqyL1JSRKfH8wzsQS3'} |
{'doc_id': '1772', 'turn': '3', 'tweet_ID': '1223260453561864194', 'url': 'https://web.archive.org/web/20200401224809/https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html', 'url_utterance': '@NoahBershatsky Hi, the latest versions of Lightroom Classic & Lightroom (cloud) are compatible with macOS Catalina. Lightroom Classic: https://web.archive.org/web/20200401224809/https://helpx.adobe.com/lightroom-classic/kb/macos-catalina-compatibility.html Lightroom: https://web.archive.org/web/20200401224309/https://helpx.adobe.com/lightroom-cc/kb/macos-catalina-compatibility.html Please share the version of Lightroom you are working with & the issue you are facing. Thanks! ^NM'} | [{'client': 'Lightroom', 'datetime': '2020-01-30T17:22:15.000Z', 'message': 'Happy #TBT Lightroomers! Drop your favorite image from the first month of 2020 below.nShow us whatcha got. 🤗 link', 'tweet_ID': '1222933051287539712'}, {'client1': 'NoahBershatsky', 'datetime': '2020-01-31T08:13:51.000Z', 'message': '@Lightroom I would, but Lightroom doesn’t work on Catalina.', 'tweet_ID': '1223157432429342721'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-01-30T17:22:15.000Z', 'duration': '21:40:58.0', 'messageCount': '3', 'sessionID': '33yQfQss52TkfUdOIcaI'} |
{'doc_id': '0085', 'turn': '2', 'tweet_ID': '1242172548911112195', 'url': 'https://web.archive.org/web/20180714153458/https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html', 'url_utterance': '@EricBurd Hey Eric, thanks for reaching out. Have you already tried the troubleshooting steps on this page: https://web.archive.org/web/20180714153458/https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html You should be able to sign-out of a device through your account but let us know if you need assistance. ^Jen'} | [{'client': 'EricBurd', 'datetime': '2020-03-23T19:02:55.000Z', 'message': '@AdobeCare Hello there. I rebuilt my computer to be faster with LR and my new 50mpx raw files. I am signed out of my old LR classic install. I am still getting the message that I need to deactivate from old comp. I need your help. Thank you!', 'tweet_ID': '1242164943056556045'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-23T19:02:55.000Z', 'duration': '21:44:38.0', 'messageCount': '2', 'sessionID': '0KaTVqQmMWaXQCqkMB85'} |
{'doc_id': '1121', 'turn': '2', 'tweet_ID': '1244792511207485440', 'url': 'https://web.archive.org/web/20200309014742/https://support.google.com/youtube/answer/7435679', 'url_utterance': "@jk3wl Hmm, make sure that you're signed in to the right account. You can also follow the troubleshooting steps outlined here: https://web.archive.org/web/20200309014742/https://support.google.com/youtube/answer/7435679 If you still need help, we recommend reaching out to our live support team: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292 Hope this gets resolved soon!"} | [{'client': 'jk3wl', 'datetime': '2020-03-31T00:09:18.000Z', 'message': "@YouTube @TeamYouTube Why am I seeing ads on my YT Premium account?nYT app on Roku 4660x, it does not show update available. Version info in picture.nLooking at the community forum, I'm not the only one this is happening to. nWhat's going on?? link", 'tweet_ID': '1244778761461075968'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T00:09:18.000Z', 'duration': '00:54:38.0', 'messageCount': '2', 'sessionID': 'A2LljI9ZxfRwmqjNGSNc'} |
{'doc_id': '2154', 'turn': '2', 'tweet_ID': '1240618256827928577', 'url': 'https://web.archive.org/web/20200406040750/https://www.apple.com/shop/trade-in', 'url_utterance': '@octonion Thank you for your patience while we were away. We’ll be happy to help with providing you with the latest trade in program at Apple. Take a look here https://web.archive.org/web/20200406040750/https://www.apple.com/shop/trade-in If you have questions, reach out to Online Sales Support https://web.archive.org/web/20200402103858/https://www.apple.com/contact/?caller=sm'} | [{'client': 'octonion', 'datetime': '2020-03-19T04:38:07.000Z', 'message': '@AppleSupport , I want to upgrade my existing 1 TB iPad Pro to the new model. How are you handling trade-ins currently?', 'tweet_ID': '1240497756210376704'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-19T04:38:07.000Z', 'duration': '07:58:49.0', 'messageCount': '2', 'sessionID': 'lc7i073noaYLFuDVGV7b'} |
{'doc_id': '8510', 'turn': '9', 'tweet_ID': '1245848918103134209', 'url': 'https://support.google.com/youtube/answer/2802032', 'url_utterance': '@axrav Thanks for the URL, we checked it out and it looks like you have a warning. Note that you’ll only be warned once, and this warning will remain on your channel. You can learn more here: https://support.google.com/youtube/answer/2802032 Hope this helps clarify.'} | [{'client': 'axrav', 'datetime': '2020-04-02T19:33:27.000Z', 'message': '@TeamYouTube I got an issue with my channel. Wondering if you could help', 'tweet_ID': '1245796508072542209'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-02T19:51:37.000Z', 'message': '@axrav Thanks for tagging us – mind sharing more specifics for us to understand better? Keep us posted.', 'tweet_ID': '1245801078156918784'}, {'client': 'axrav', 'datetime': '2020-04-02T19:58:00.000Z', 'message': '@TeamYouTube My channel has had a community guideline strike for nearly a year, even with the video gone and everything. It’s made me unable to be eligible for the partner program and I wanted to know if I can change that somehow', 'tweet_ID': '1245802685762351107'}, {'client': 'axrav', 'datetime': '2020-04-02T20:48:33.000Z', 'message': '@TeamYouTube @TeamYouTube', 'tweet_ID': '1245815407660937231'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-02T21:52:08.000Z', 'message': "@axrav While we can't get into specifics, when we review your application we look at your channel activity–things like uploaded videos, strikes, views, subs, and watch time. Keep uploading original/public content as the more info to review, the better. More: https://web.archive.org/web/20200318191442/https://support.google.com/youtube/answer/1311392?hl=en", 'tweet_ID': '1245831408901382145'}, {'client': 'axrav', 'datetime': '2020-04-02T21:54:19.000Z', 'message': '@TeamYouTube Is there a way you guys can remove the strike? It’s been there for nearly a year', 'tweet_ID': '1245831955729526787'}, {'agent': 'TeamYouTube', 'datetime': '2020-04-02T22:29:55.000Z', 'message': "@axrav What strike are you referring to? Mind sharing your channel's URL so that we can take a look? Keep us posted.", 'tweet_ID': '1245840914779721731'}, {'client': 'axrav', 'datetime': '2020-04-02T22:47:26.000Z', 'message': '@TeamYouTube https://www.youtube.com/user/Mohammedfaruque', 'tweet_ID': '1245845322951061505'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-02T19:33:27.000Z', 'duration': '03:28:16.0', 'messageCount': '9', 'sessionID': 'NcXVVv76FwhR8Q0TWj9V_2'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1236778893794820097', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@DCichac Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'} | [{'client': 'DCichac', 'datetime': '2020-03-08T22:19:18.000Z', 'message': '@RockstarSupport #1 Today I tried to play GTA V, but when I start it, it says that Im in offline mode and it turn the game off. When I start Rockstar Games Launcher it still says that Im in offline mode and I cannot switch it to Online. link', 'tweet_ID': '1236778546351296514'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-08T22:19:18.000Z', 'duration': '00:01:23.0', 'messageCount': '2', 'sessionID': 'ZjwNsnzTqu0GwfrmHRrd'} |
{'doc_id': '2399', 'turn': '10', 'tweet_ID': '1243351934184108033', 'url': 'https://web.archive.org/web/20200407112308/https://www.dropbox.com/support', 'url_utterance': '@indieprice Can you try the link: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support where you can scroll further down on that page and select to submit a new request regarding a billing issue? What do you see after trying that?'} | [{'client': 'indieprice', 'datetime': '2020-03-26T17:58:34.000Z', 'message': 'Would love @Dropbox to stop charging me for a deleted account for a deleted email address!', 'tweet_ID': '1243235912202383361'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:05:41.000Z', 'message': '@indieprice Hi Catti. We are sorry to hear about that. Dropbox subscriptions are set to autorenew until they are cancelled. Would you like to contact us in regards to your charges on: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support so that we can assist through our Support Platform? Keep us posted!', 'tweet_ID': '1243237704625795077'}, {'client': 'indieprice', 'datetime': '2020-03-26T18:32:58.000Z', 'message': '@DropboxSupport I can’t sign in to get support if I no longer have an account. I’ve emailed about this before and I’m still being charged', 'tweet_ID': '1243244571737255941'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T18:50:12.000Z', 'message': '@indieprice If you scroll further down on the page: https://web.archive.org/web/20200407112308/https://www.dropbox.com/support you will see the option to contact us in regards to a billing issue. Do you have that option?', 'tweet_ID': '1243248906999345152'}, {'client1': 'rae_a__1996', 'datetime': '2020-03-26T20:31:08.000Z', 'message': '@DropboxSupport @indieprice She’s already done this. Talked to a real person. They said they’d reimburse her and stop charging her monthly but it never happened. Let’s make it happen, shall we?', 'tweet_ID': '1243274306953441280'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T20:59:55.000Z', 'message': '@rae_a__1996 Do you have the ticket number for that interaction so we can track it under our Support Platform? Thanks!', 'tweet_ID': '1243281551338725381'}, {'client': 'indieprice', 'datetime': '2020-03-26T23:32:30.000Z', 'message': '@DropboxSupport @rae_a__1996 10336073', 'tweet_ID': '1243319949554139136'}, {'agent': 'DropboxSupport', 'datetime': '2020-03-26T23:51:08.000Z', 'message': "@indieprice We appreciate you providing us the ticket number! As it appears to be closed, could you please open a new one and let us know the ticket number for that. We'll immediately assign an agent to it and help further. Thank you!", 'tweet_ID': '1243324639402758144'}, {'client': 'indieprice', 'datetime': '2020-03-27T01:15:29.000Z', 'message': '@DropboxSupport How do I do that? I tried emailing earlier today and received an automated message that it was going to an unmonitored inbox', 'tweet_ID': '1243345866204811270'}] | {'company': 'DropboxSupport', 'conversationDateTime': '2020-03-26T17:58:34.000Z', 'duration': '01:54:14.0', 'messageCount': '10', 'sessionID': '0g1UGmE71XXS9wQI00uR_3'} |
{'doc_id': '8124', 'turn': '4', 'tweet_ID': '1243998419787624448', 'url': 'https://support.google.com/youtube/answer/9293636', 'url_utterance': '@its_malibuu Thanks for the additional info – mind sharing the video URLs where comments are disabled? Also, check out this guide to learn why this may happen: https://support.google.com/youtube/answer/9293636 Keep us posted!'} | [{'client': 'its_malibuu', 'datetime': '2020-03-28T18:10:45.000Z', 'message': '@YouTube stop disabling my comments on my videos, very frustrating when I’m following all your guidelines #veryveryarsh', 'tweet_ID': '1243963755786100738'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T18:43:38.000Z', 'message': '@its_malibuu Thanks for sending our way – have you set up a default comment settings for your videos? Follow the instructions outlined in this guide to do so: https://web.archive.org/web/20200307152633/https://support.google.com/youtube/answer/9482556?hl=en&visit_id=637093067259827103-1561182411&rd=1nnLet us know how it goes!', 'tweet_ID': '1243972031445680130'}, {'client': 'its_malibuu', 'datetime': '2020-03-28T18:45:43.000Z', 'message': '@TeamYouTube Yes I have and I contacted someone who told me it’s because there’s a minor in my video? IM 21 FOR CHRIST SAKE!', 'tweet_ID': '1243972554492186625'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-28T18:10:45.000Z', 'duration': '02:17:45.0', 'messageCount': '4', 'sessionID': 'W86CWDXRegQIikwwt7QS_2'} |
{'doc_id': '2038', 'turn': '2', 'tweet_ID': '1242176762014031877', 'url': 'https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292', 'url_utterance': "@Melanin_Love1 Sorry to hear you're having trouble, did you rent or buy the movie? You can also try signing in and out of your account, or clearing your cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 If that doesn't help you can try reaching out to our live support here: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292"} | [{'client': 'Melanin_Love1', 'datetime': '2020-03-23T18:36:24.000Z', 'message': '@TeamYouTube not able to access a movie I paid for', 'tweet_ID': '1242158272465027077'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T18:36:24.000Z', 'duration': '01:13:29.0', 'messageCount': '2', 'sessionID': 'TWy0NsOhOeIVPUKcbY3U_2'} |
{'doc_id': '1746', 'turn': '4', 'tweet_ID': '1224362116863406088', 'url': 'https://web.archive.org/web/20200401223400/https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html', 'url_utterance': '@IrishBirdy1 Sorry, this happens if you are installing on macOS 10.15 or later, and still have 32-bit components installed. Please download and run the CC Cleaner Tool from https://web.archive.org/web/20200401223400/https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to uninstall any installed Adobe applications. For more info see https://web.archive.org/web/20200401202509/https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html ^Jeff'} | [{'client': 'IrishBirdy1', 'datetime': '2020-02-03T00:39:51.000Z', 'message': 'Someone please help me. I’m trying to download this stupid adobe creative cloud thing and it keeps freezing and I can’t exit out of it,I can’t do anything. I’m so sick of this garbage. I also can’t install photoshop. I click it and nothing happens. #adobe #help @Photoshop @Adobe', 'tweet_ID': '1224130341331521537'}, {'client': 'IrishBirdy1', 'datetime': '2020-02-03T00:40:42.000Z', 'message': 'This has been stuck like this for hours link', 'tweet_ID': '1224130554242764802'}, {'client': 'IrishBirdy1', 'datetime': '2020-02-03T00:45:45.000Z', 'message': '@AppleSupport @Adobe', 'tweet_ID': '1224131827918671873'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-02-03T00:39:51.000Z', 'duration': '15:20:59.0', 'messageCount': '4', 'sessionID': 'XBm9u1ZsUDgZUdOPZOSn'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1243192221588996097', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@IgorBarbosa409 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'} | [{'client': 'IgorBarbosa409', 'datetime': '2020-03-26T11:47:41.000Z', 'message': '@RockstarSupport how to solve the problem offline mode without rockstar game launcher', 'tweet_ID': '1243142575751663616'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-26T11:47:41.000Z', 'duration': '03:17:16.0', 'messageCount': '2', 'sessionID': 'p9VAp93wlbqBEuyPmCIL_2'} |
{'doc_id': '8443', 'turn': '2', 'tweet_ID': '1230517277025603586', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@NicksickA If you have not received your Shark Card funds, please see: https://support.rockstargames.com/articles/222556627/How-do-I-provide-proof-of-purchase-for-a-purchase-of-a-Shark-Card and make a ticket: https://support.rockstargames.com/categories with the information from the article *MS'} | [{'client': 'NicksickA', 'datetime': '2020-02-20T04:30:08.000Z', 'message': '@RockstarSupport i just bought a whale shark card and i didn’t get my money. i went to see if i was charged and i was. the xbox live status says that “purchase and content usage” is limited. my username is NickSick Az', 'tweet_ID': '1230348890236428288'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-02-20T04:30:08.000Z', 'duration': '11:09:07.0', 'messageCount': '2', 'sessionID': 'O57HlBUXc6AQRRuhbETN_2'} |
{'doc_id': '1842', 'turn': '4', 'tweet_ID': '1242912337901711360', 'url': 'https://web.archive.org/web/20200402000009/https://support.google.com/youtube/answer/7168344', 'url_utterance': '@Mikecue3 Have you tried restarting the app or your device? Also, if you’re not using the most recent version, you can update the app so you have the latest fixes for any known issues. Here’s a few more troubleshooting steps if those don’t help: https://web.archive.org/web/20200402000009/https://support.google.com/youtube/answer/7168344'} | [{'client': 'Mikecue3', 'datetime': '2020-03-25T18:08:59.000Z', 'message': "@YouTube the movies that I purchased in My YouTube aren't working. Gives me an error loading content message every time.", 'tweet_ID': '1242876144581586945'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-25T18:46:53.000Z', 'message': '@Mikecue3 Thanks for reaching out – is your YouTube app updated? If it is, try clearing app cache and data, or reinstalling the app and see how it goes. Keep us posted!', 'tweet_ID': '1242885684664336384'}, {'client': 'Mikecue3', 'datetime': '2020-03-25T20:19:29.000Z', 'message': "@TeamYouTube It's the YouTube app on Apple Tv", 'tweet_ID': '1242908989731622919'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-25T18:08:59.000Z', 'duration': '21:43:46.0', 'messageCount': '4', 'sessionID': 'LlN32jd6Gshn6MMpOefP'} |
{'doc_id': '1178', 'turn': '2', 'tweet_ID': '1242231640291790848', 'url': 'https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050', 'url_utterance': "@dizzydyl69 Thanks for reaching out – does this happen on other devices as well? If you haven't yet, you can try clearing the browser cache and cookies using the steps here: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 Restart the device then check if the issue persists. Let us know!"} | [{'client': 'dizzydyl69', 'datetime': '2020-03-23T18:08:58.000Z', 'message': '@ytcreators comments that my subs leave on my videos keep getting deleted. When i get youtube studio on my phone there’s over 25 comments that i’ve never seen before and when i click on them it says “couldn’t be found.” nnwhat should i do to fix this??', 'tweet_ID': '1242151365666918402'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-23T18:08:58.000Z', 'duration': '03:23:08.0', 'messageCount': '2', 'sessionID': 'JoUqSUIdox0qonut55Ob'} |
{'doc_id': '1442', 'turn': '2', 'tweet_ID': '1245489417298620417', 'url': 'https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace', 'url_utterance': '@vdemassy Hey there, thanks for reaching out. We are working on removing all items like this that have inflated prices during this health crisis https://web.archive.org/web/20200329231230/https://www.ebayinc.com/stories/news/we-are-actively-removing-price-gouging-prohibited-items-from-ebays-marketplace You can also report items here https://web.archive.org/web/20200405223906/https://www.ebay.com/help/policies/prohibited-restricted-items/reporting-price-gouging-ebay?id=5105 ~Brittany'} | [{'client': 'vdemassy', 'datetime': '2020-04-01T07:41:45.000Z', 'message': '@eBay_UK what do you think about this shameful profiteering - high street value is £9 n#profiteering #stopthis #covid19UK #babymilk link', 'tweet_ID': '1245255014009966593'}] | {'company': 'AskeBay', 'conversationDateTime': '2020-04-01T07:41:45.000Z', 'duration': '15:31:26.0', 'messageCount': '2', 'sessionID': 'OqWW57zQolkTIHlxUayB'} |
{'doc_id': '8662', 'turn': '4', 'tweet_ID': '1240466034903171072', 'url': 'https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4', 'url_utterance': '@Boy6183Perv Please try this: https://support.rockstargames.com/articles/360024008433/GTA-Online-Connection-Troubleshooting-for-PlayStation-4 *MM'} | [{'client': 'Boy6183Perv', 'datetime': '2020-03-18T21:49:30.000Z', 'message': '@RockstarSupport i cant get online in gta it always says that the Rockstar servers are unavailable. Could you Please help me ?', 'tweet_ID': '1240394926946430977'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-18T22:03:14.000Z', 'message': '@Boy6183Perv Please let us know the platform you are experiencing this on so we can help further. *SR', 'tweet_ID': '1240398382386069504'}, {'client': 'Boy6183Perv', 'datetime': '2020-03-19T02:30:09.000Z', 'message': '@RockstarSupport Ps4', 'tweet_ID': '1240465554990944257'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-18T21:49:30.000Z', 'duration': '17:09:51.0', 'messageCount': '4', 'sessionID': 'eFzBwJXMCahBDEwwDX6J'} |
{'doc_id': '8647', 'turn': '2', 'tweet_ID': '1242878070714847234', 'url': 'https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.html', 'url_utterance': "@evildanmusic We're sorry about this. I am sharing an article that shows common errors while installing the applications and their solutions. I hope this will help you: https://helpx.adobe.com/in/creative-cloud/kb/troubleshoot-download-install-logs.htmlnThanks. ^Kartika"} | [{'client': 'evildanmusic', 'datetime': '2020-03-25T03:14:27.000Z', 'message': 'Hey @creativecloud @AdobePremiere gets to about 99% and then I get error 183...however, I have more than enough memory on my computer.nI need help. Im stuck and cant work without this update.', 'tweet_ID': '1242651029839151105'}] | {'company': 'AdobeCare', 'conversationDateTime': '2020-03-25T03:14:27.000Z', 'duration': '19:47:53.0', 'messageCount': '2', 'sessionID': 'veqz4yhClxlQpm9qib59'} |
{'doc_id': '8443', 'turn': '4', 'tweet_ID': '1242094415558082563', 'url': 'https://support.rockstargames.com/categories', 'url_utterance': '@Eray84073402 Please open a ticket and we would be happy to help you personally: https://support.rockstargames.com/categories *MS'} | [{'client': 'Eray84073402', 'datetime': '2020-03-23T13:40:58.000Z', 'message': '@RockstarSupport hey! I have an issue in GTA 5 Online. My Oppressor MK II stopped shooting targeted rockets and lost a very important feature. I tried everything, server hopping, turn the game on/off, rockets are freshly filled up too. Playing on PS4, pls help.', 'tweet_ID': '1242083922604933126'}, {'agent': 'RockstarSupport', 'datetime': '2020-03-23T14:16:01.000Z', 'message': '@Eray84073402 For some troubleshooting for your PlayStation 4 issue please refer to: https://support.rockstargames.com/articles/204233943/Basic-Troubleshooting-for-the-PlayStation-4-Console *MS', 'tweet_ID': '1242092744698363904'}, {'client': 'Eray84073402', 'datetime': '2020-03-23T14:21:30.000Z', 'message': '@RockstarSupport Sorry but it didn’t help at all.', 'tweet_ID': '1242094122250444801'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-23T13:40:58.000Z', 'duration': '00:41:42.0', 'messageCount': '4', 'sessionID': 'YYai9cWbX4wypiJReYil_2'} |
{'doc_id': '1166', 'turn': '4', 'tweet_ID': '1242547459391397889', 'url': 'https://web.archive.org/web/20200309040452/https://support.google.com/youtube/answer/72857', 'url_utterance': "@stone18248469 If you're referring to the YouTube Partner Program, this article discusses how you can start your application: https://web.archive.org/web/20200309040452/https://support.google.com/youtube/answer/72857nnIn case it's something else, give us more details so we can point you in the right direction."} | [{'client': 'stone18248469', 'datetime': '2020-03-17T14:35:54.000Z', 'message': '@YouTube I want to know how to officially authenticate my account', 'tweet_ID': '1239923417869996032'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-22T22:35:46.000Z', 'message': "@stone18248469 You can verify your channel by following the steps outlined here: https://web.archive.org/web/20200331182231/https://support.google.com/youtube/answer/171664 You'll be asked to enter your phone number and a code will be sent via call or text. Hope that helps!", 'tweet_ID': '1241856119850651648'}, {'client': 'stone18248469', 'datetime': '2020-03-23T07:18:46.000Z', 'message': '@TeamYouTube I want to know how to do channel certification', 'tweet_ID': '1241987737235775488'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-17T14:35:54.000Z', 'duration': '05:42:27.0', 'messageCount': '4', 'sessionID': 'P62teR0NZgrDZ6I5LmMo_2'} |
{'doc_id': '1105', 'turn': '2', 'tweet_ID': '1245544392712245248', 'url': 'https://web.archive.org/web/20200309000532/https://support.google.com/youtube/answer/7437519', 'url_utterance': "@Richy17 Thanks for the screenshot – have you tried checking if it's the same on a different device? Give these steps a try: https://web.archive.org/web/20200309000532/https://support.google.com/youtube/answer/7437519 If these don't work, it's best to get in touch with our live support team: https://web.archive.org/web/20200404042659/https://support.google.com/youtube/answer/7071292."} | [{'client': 'Richy17', 'datetime': '2020-04-02T02:42:28.000Z', 'message': '@TeamYouTube I have Youtube Red and I keep getting ads on my home page on the youtube app from my xbox one. Why do I keep seeing ads? I already uninstalled and reinstalled the app. link', 'tweet_ID': '1245542084993519616'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-04-02T02:42:28.000Z', 'duration': '00:09:10.0', 'messageCount': '2', 'sessionID': 'tw60FlkEd6rIuwQgJyq0'} |
{'doc_id': '2417', 'turn': '2', 'tweet_ID': '1241001167309635584', 'url': 'https://web.archive.org/web/20200407150027/https://support.apple.com/en-us/HT201487', 'url_utterance': '@flowerlilyxox Thanks for reaching out. While we are not able to remove that information from the device, you can find help resetting the password here: https://web.archive.org/web/20200407150027/https://support.apple.com/en-us/HT201487 If you forgot the Apple ID email, follow these steps: https://web.archive.org/web/20200213092749/https://support.apple.com/en-us/HT201354'} | [{'client': 'flowerlilyxox', 'datetime': '2020-03-20T09:40:02.000Z', 'message': "@AppleSupport hi my mum's phone she has forgotten her apple I'd password and email address password to access it if I send you proof of reciept can you remove her apple I'd from device so she can re do it? Thanks", 'tweet_ID': '1240936127067979776'}] | {'company': 'AppleSupport', 'conversationDateTime': '2020-03-20T09:40:02.000Z', 'duration': '04:18:27.0', 'messageCount': '2', 'sessionID': 'LFpKgzlAOUO2i9ypQkuH'} |
{'doc_id': '1853', 'turn': '4', 'tweet_ID': '1241902324810952704', 'url': 'https://web.archive.org/web/20200402001458/https://support.google.com/youtube/answer/7544492', 'url_utterance': "@ScrapManYT Sorry to hear that – have you tried clearing your browser's cache & cookies: https://web.archive.org/web/20200309040753/https://support.google.com/youtube/answer/32050 and sharing the posts with your members again? Here's a helpful resource on using the community tab to share content: https://web.archive.org/web/20200402001458/https://support.google.com/youtube/answer/7544492 Let us know how it goes!"} | [{'client': 'ScrapManYT', 'datetime': '2020-03-17T06:12:25.000Z', 'message': '@TeamYouTube Community posts that are supposed to be members only are getting pushed out publicly to everyone right now for me. Even though I set it as "paid members only" before posting, it gets defaulted to public as soon as I click post. Is this a known issue?', 'tweet_ID': '1239796715177168897'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-17T20:52:49.000Z', 'message': "@ScrapManYT Mind sharing a screenshot or link to that community post? We'd like to see how we can help you further – keep us posted!", 'tweet_ID': '1240018272839442433'}, {'client': 'ScrapManYT', 'datetime': '2020-03-17T21:33:14.000Z', 'message': '@TeamYouTube I deleted the post because it kept going to the wrong people.', 'tweet_ID': '1240028446555664384'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-17T06:12:25.000Z', 'duration': '19:26:57.0', 'messageCount': '4', 'sessionID': 'KUErryqWvnxA9bhP72V7_2'} |
{'doc_id': '9549', 'turn': '2', 'tweet_ID': '1241772985821868032', 'url': 'https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting', 'url_utterance': '@Charles93874284 Please send us the files from here: https://support.rockstargames.com/articles/200148686/System-Files-for-Windows-PC-Troubleshooting to https://support.rockstargames.com/categories *MS'} | [{'client': 'Charles93874284', 'datetime': '2020-03-22T16:54:21.000Z', 'message': "@RockstarSupport what's the massage mean? Please help me I can't play red redemption 2.. link", 'tweet_ID': '1241770199734538245'}] | {'company': 'RockstarSupport', 'conversationDateTime': '2020-03-22T16:54:21.000Z', 'duration': '00:11:04.0', 'messageCount': '2', 'sessionID': 'w76tb7CCrLOBhPmyPflw'} |
{'doc_id': '9134', 'turn': '2', 'tweet_ID': '1143574145902530560', 'url': 'https://support.google.com/accounts/answer/46526', 'url_utterance': '@writertorres Hi Steven. This guide may help: https://web.archive.org/web/20200307220312/https://support.google.com/accounts/answer/140921 If something looks out-of-line, we suggest adding extra layers of security to your Google Account with these tips: https://support.google.com/accounts/answer/46526 Hope this helps.'} | [{'client': 'writertorres', 'datetime': '2019-06-17T16:01:30.000Z', 'message': 'Does Google send "Security Alerts" if someone logs onto your email account from another computer? Is that a thing?', 'tweet_ID': '1140650686398521345'}] | {'company': 'Google', 'conversationDateTime': '2019-06-17T16:01:30.000Z', 'duration': '01:36:47.0', 'messageCount': '2', 'sessionID': 'TxBRIL1Zbel12bbTuI20_2'} |
{'doc_id': '1902', 'turn': '3', 'tweet_ID': '1245050548254015490', 'url': 'https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620', 'url_utterance': '@okipullup Have you already tried signing in to the old account? Are you getting a specific error message when you log in? You can also check this guide: https://web.archive.org/web/20200402123358/https://support.google.com/accounts/troubleshooter/2402620'} | [{'client': 'okipullup', 'datetime': '2020-03-31T13:21:51.000Z', 'message': '@TeamYouTube Please help. I just discovered a YouTube account that I used to upload on in 2012. The email used for the YT account has merged and is currently used as a recovery email for another YouTube account that I also own. Is there a way to recover the videos & gain access?', 'tweet_ID': '1244978213836775426'}, {'client': 'okipullup', 'datetime': '2020-03-31T13:22:45.000Z', 'message': '@TeamYouTube Is there a support email I can send the links and screenshots to that relay back to the old videos? Maybe it could help recover the account.', 'tweet_ID': '1244978441260326912'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-31T13:21:51.000Z', 'duration': '06:22:29.0', 'messageCount': '3', 'sessionID': '7HTadG95I95jo6HsQZnV'} |
{'doc_id': '1042', 'turn': '8', 'tweet_ID': '1243725961826271232', 'url': 'https://web.archive.org/web/20200308022124/https://support.google.com/youtube/answer/9336507', 'url_utterance': '@CharlieAshfor11 To see the CTR for each video, go to YouTube Studio > select a video > click on Analytics from the left hand nav > click Reach tab. If you want to see how many people turned on notifications for your channel, you can check out this Help Center article: https://web.archive.org/web/20200308022124/https://support.google.com/youtube/answer/9336507'} | [{'client': 'CharlieAshfor11', 'datetime': '2020-03-26T06:08:52.000Z', 'message': "@TeamYouTube In the new studio analytics for my channel https://www.youtube.com/channel/UCtTgNkL2qpjoQ1tTcPSZANQ i still don't have the subscriber notification metrics in the audience tab though it has been out for 9 months I also don't have the notification CTR in the Reach Tab. nPlease resolve this soon thanks", 'tweet_ID': '1243057311326695425'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-26T15:45:58.000Z', 'message': '@CharlieAshfor11 Thanks for letting us know – mind sharing a screenshot of the issue? Send it our way, so we can take a closer look. Keep us posted!', 'tweet_ID': '1243202544014368771'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-27T03:00:39.000Z', 'message': '@TeamYouTube @TeamYouTube as you can see here, there is no notification metrics for channel or CTR per video link', 'tweet_ID': '1243372332913029125'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-27T16:19:09.000Z', 'message': '@CharlieAshfor11 Thanks for the screenshots. The details on the pictures you sent shows just the overview of your channels analytics. In order to get a more detailed report on your channel's performance you can click on "See more". This will allow you to filter which info you wish to see.', 'tweet_ID': '1243573283339014144'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-28T01:08:32.000Z', 'message': "@TeamYouTube Ok. Is the notification analytics in the 'see more' area?", 'tweet_ID': '1243706503522996226'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T01:47:21.000Z', 'message': "@CharlieAshfor11 Yes, by clicking “See More” you'll see the list of public subscribers with the option to sort by subscriber count and date subscribed. Hope this helps clarify.", 'tweet_ID': '1243716272799563777'}, {'client': 'CharlieAshfor11', 'datetime': '2020-03-28T01:51:02.000Z', 'message': "@TeamYouTube No sorry, nI meant how can I see how many people turned on notifications for my channel and the CTR as shown in these videosnhttps://www.youtube.com/watch?v=lL4MxHoklgw&t=50snhttps://www.youtube.com/watch?v=do7i3gC28aY&t=51snthe metrics don't show up for me as shown in screenshots above", 'tweet_ID': '1243717199551840256'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T06:08:52.000Z', 'duration': '13:22:57.0', 'messageCount': '8', 'sessionID': 'hr4R1TYuWcMuRjpESsNJ'} |
{'doc_id': '1154', 'turn': '5', 'tweet_ID': '1244073085659164676', 'url': 'https://web.archive.org/web/20200309032820/https://creatoracademy.youtube.com/page/course/get-discovered', 'url_utterance': "@AhirwarRahul3 Have you explored our Creator Academy? Here's one about that specifically goes over techniques for growing your audience: https://web.archive.org/web/20200309032820/https://creatoracademy.youtube.com/page/course/get-discovered Also, you can use the tips here to optimize your videos for discovery: https://web.archive.org/web/20200308152808/https://support.google.com/youtube/answer/141805?hl=en"} | [{'client': 'AhirwarRahul3', 'datetime': '2020-03-26T11:38:49.000Z', 'message': '@TeamYouTube Why are none of my videos being reached to the public? link', 'tweet_ID': '1243140344629190656'}, {'client': 'AhirwarRahul3', 'datetime': '2020-03-28T12:59:50.000Z', 'message': '@TeamYouTube Sir, the viewership on my YouTube videos is not increasing and the subscriptions are also not increasing. Please do you correct please.', 'tweet_ID': '1243885509522288641'}, {'agent': 'TeamYouTube', 'datetime': '2020-03-28T19:09:18.000Z', 'message': "@AhirwarRahul3 Appreciate the screenshots – YouTube verifies views and subs count if they're real and accurate so it's normal to see these slow down, freeze, or adjust during this process. Here's more info: https://web.archive.org/web/20200401232916/https://support.google.com/youtube/answer/2991785 nnHope this helps clarify.", 'tweet_ID': '1243978490107637761'}, {'client': 'AhirwarRahul3', 'datetime': '2020-03-29T01:03:28.000Z', 'message': '@TeamYouTube link', 'tweet_ID': '1244067617716879362'}] | {'company': 'TeamYouTube', 'conversationDateTime': '2020-03-26T11:38:49.000Z', 'duration': '13:46:23.0', 'messageCount': '5', 'sessionID': 'a76DDRTPi5EEhItC93jx_2'} |
Subsets and Splits