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Classify the input using one of these labels: neutral, positive, and negative: | @USAirways and yet the Flight Attendant argued with me over Exec Plat benefits... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica I miss the #nerdbird in San Jose | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have "planned better." | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue probably not anymore. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways how about a phone # to talk to a real person? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue its domestic I just wanted more of an idea so I don't get surprised. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @southwestair How can I refer a friend for the Southwest Credit card for points? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :| | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united and they were traveling as guests of a mileage plus member using that members miles. Great customer service. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir record number is BPDFPP. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue the best airline in the world | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways you should update your passbook passes with any gate changes. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways We have submitted the customer relations form and await your response! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir your employees were great! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Already rebooked for tomorrow. Fingers crossed! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united you think you boarded flight AU1066 too early? I think so. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue actually flight 1089 not 1098 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir "...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough." | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I know. Just a little cold weather humor. :) | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United I have never been so grossed out in my life. What a disappointment-yet again-flying with you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue flight attendant was hesitant to give me more baby sized cookies | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways any update on this flight?It's more than three hours delayed. Thank you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir many trips coming up! I will see you soon ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir just need to know why it wasn't done like it was promised it would yesterday | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-( | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | So appreciated! @united | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :) | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Sorry for unfollowing, @JetBlue | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united I did. It took about an hour and a half though | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Definitely! Lots of announcements and the app is great. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united terrible service for military members and their families. #ridiculous #UnitedAirlines | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here! | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue status of flight 684 from MCO to LGA tomorrow? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir can I get a free ticket to Hawaii for being fabulous | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united What is your phone number. I can't find who to call about a flight reservation. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united there's no reason it should take 7-10 days to respond. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I've been on hold for 30 minutes and counting. #unacceptable | negative | neutral, positive |