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Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir thanks for your excellent response time and assistance! All set :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | ?@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!?? Thank you! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I know, but I wanted to pass it along. Not good for the "T5 experience" esp for someone who flies 2-3 times a month. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united yes was trying to upgrade my seat. Now there are no available spots | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united delayed another hour | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue not to get into semantics here but "by" means "within the extent or period of; during" and it is still technically 2/19 #dictionary | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways can I get free wifi since the flight 1808 was Cancelled Flightled? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Thanks @SouthwestAir ! #heartlanta | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue According to your ground staff, it hasn't even been taken off the plane yet! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!) | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min ??¥ #fail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir @love_dragonss oh my gosh | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Still love you guys. But get me to Vegas already! ??ï¸ð?´??ï?ð?¸??² | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir first time flying with you. You've definitely won me over! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Complete waste of an entire day. Pathetic. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united poor old United: never seem to get the response right :) | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir And gold status too. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I will, as soon as I am done with my article. Thanks! ~Tom | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue It's not ideal, but it's okay. Better Late Flight than never! :) | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you for help and quick response | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united #OrthoDoc on-call to in-flight! Glad to have been of service! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Love you guys???ð??ð??? http://t.co/3X9NRUOvtS | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united yes, you can. I will DM. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways 4 hours Late Flightr And i lost my conection ??¡ | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united they held the flight for our group of nearly 20 people. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue thank you!! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue expanding! http://t.co/Kk6EixifP5 #Nantucket #Aviation | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | LMAO ?@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq?? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir fortunately didn't have to. The flight took off on time. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | ?@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp?? @alynewton new fav airline | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue yes of course, before I left the airport. I kept looking but claim is still open. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1 | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue you got yourselves hot ladies flying the air for life #loyal | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united now you've lost my bags too. At least nobody has done anything to help out. This is absurd. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg | neutral | positive, negative |