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Classify the input using one of these labels: neutral, positive, and negative: | @usairways I've been on hold since 11:30pm how many customer service reps do you have?
#seriously | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I'm 30 mins out WAIT FOR ME?????? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | ?@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)?? you know me too well ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue window exits give it away. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag .... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united Twitter isn't letting me DM you.. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways your flight attendants are all jerks ??³ | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue beautiful ride. Thanks again:) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | .@JetBlue Delete this tweet. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day :( | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes.... | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united what do you have in mind? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united DUH and done. bag whereabouts unknown. Greeeaat | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' ???? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | BY THE GRACE OF GOD, I MADE IT! ?@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.?? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @united @el_ingeniero don't check your baggage if you don't have to. They will lose it! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir please help on hold forever to check in for flight | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir re-staff and commence new policies because your industry is so embarrassed by you. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir You guys did an amazing job today! Know it?s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool. | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." ??© | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir your app isnt working and i take off in like two hours help | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue sure is ???? | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir #2298. Everyone else was outstanding. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Happily! But you need to follow me in order for me to DM you | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @United has time to respond to everyone else's complaints but not mine. You just lost a customer | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united my flight was already Cancelled Flightled this morning because of a "snow storm in Denver". And now I'm in DC waiting for a pilot to get on+ | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir the flight is not going to make the connection to #MEX #AA2444 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways is really good at deferring responsibility. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways that seems unlikely without a crew here to board us | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united ha, this happened 10 years ago. i haven't flown with you since. | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Washington DC (: | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... ???ð?© http://t.co/Cm4roIypc2 | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir AA45 ... JFK to LAS. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir Whats up with flight 4464 Ft myers to milwaukee??? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled! | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways you are the worst. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night. Crossed fingers. #DestinationDragons | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility! | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow? | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united Will do, cheers | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue I'm sick of y'all. | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee? | neutral | positive, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @USAirways Already tried. How about Conf # via DM | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :) | positive | neutral, negative |
Classify the input using one of these labels: neutral, positive, and negative: | @AmericanAir my Mistake multibillion dollar company | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr | negative | neutral, positive |
Classify the input using one of these labels: neutral, positive, and negative: | @united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage | negative | neutral, positive |