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Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!
positive
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@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!
positive
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Bruh ?VirginAmerica: @giannilee Turn down for what. #VXSafetyDance??
neutral
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@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
positive
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@VirginAmerica ok! first time flying with you tonight :)
positive
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@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!
neutral
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@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114
neutral
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@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.
negative
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@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.
positive
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@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!
positive
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@VirginAmerica that doesn't look to fat to me! It looks yummy!
positive
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@VirginAmerica omg omg?????? nonstop Dallas to Austin on virgin???????
positive
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@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
negative
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@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!
positive
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@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.
negative
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@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.
negative
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@VirginAmerica no A's channel this year?
neutral
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@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!
positive
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@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!
positive
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@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?
neutral
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@VirginAmerica OMG FINALLY
positive
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@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!
neutral
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@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
negative
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@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!
positive
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@VirginAmerica ?? is flying from Love to Austin now. That is most excellent news.
positive
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@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?
neutral
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@VirginAmerica Congrats VX on the new route! ??????
positive
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@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ???? @FreyaBevan_Fund ???? ??? ????
neutral
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@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.
positive
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@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?
neutral
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@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ??????
positive
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@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c
neutral
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@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather
positive
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@VirginAmerica is that #thestarter??????
neutral
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@VirginAmerica ...Please come to Minneapolis St. Paul!
neutral
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@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?
positive
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@VirginAmerica I love the dancing little richard. cool beans.
positive
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@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)
positive
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@VirginAmerica wifi AND better seating.
positive
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.@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience
positive
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@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)
positive
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@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?
neutral
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@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.
positive
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@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings
positive
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@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome
positive
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@VirginAmerica still waiting to see @Starryeyes_Dev_ ????
neutral
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@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.
positive
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?VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc?? @JenniferDawnPro
neutral
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@united Thanks for taking care of that MR!! Happy customer.
positive
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@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.
negative
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@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?
neutral
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@united you think you boarded flight AU1066 too early? I think so.
negative
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@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.
neutral
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@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta
neutral
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@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service
negative
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@united follow me please this airline is beautifull ?
positive
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@united no I don't, but I'm sure United have my info on its system.
neutral
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@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519
neutral
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@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?
neutral
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@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations
neutral
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@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.
positive
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@united "Airport snow removal method #22..." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU
positive
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@united once he found out we had a problem he avoided me like the plague. Was told "we can't find a supervisor."
negative
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@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.
negative
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@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!
neutral
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@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.
negative
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@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!
negative
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@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.
positive
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@united I just sent an email to Customer Care, telling them I may have to break up with you ??. I sincerely hope they can help me!!
negative
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@united despite my bag not making it to Newark good informative email tracking updates help!
positive
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@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.
positive
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@united thanks for the info I already knew...
neutral
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@united Thank you.
neutral
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@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ???ut.
negative
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@united how do I get my account number if your website says email is unavailable?
negative
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@united I guess that's too much ask, huh?
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@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.
negative
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@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.
negative
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@united please be good to me this weekend!
neutral
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@united I'm so frustrated and nervous because of this.
negative
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@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round
positive
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@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...
positive
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@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel
negative
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@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather
neutral
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@united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines
negative
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@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out
negative
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@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
negative
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@united Okay thank you
neutral
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@united I've filed the claim but have no way of calling for updates. Is there another way to do this?
neutral
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@united how we looking on getting those bags to Lusaka
negative
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@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx
neutral
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@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer
positive
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@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
positive
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@united keep me updated. Let me know that the bags make the flight to j-burg
neutral
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@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
negative
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@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1.
negative
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@united you are offering us 8 rooms for 32 people #FAIL
negative
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@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing
negative
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@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
positive
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@united Deep Vein thrombosis
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