instruction
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Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica love you guys, but pls get some direct routes LAS to AUS! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | Bruh ?VirginAmerica: @giannilee Turn down for what. #VXSafetyDance?? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica ok! first time flying with you tonight :) | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it! | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114 | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica that doesn't look to fat to me! It looks yummy! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica omg omg?????? nonstop Dallas to Austin on virgin??????? | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica your website sucks donkey dicks. Just thought you should know. All best. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica no A's channel this year? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica OMG FINALLY | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here! | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica #thankyou the DAL-AUS route makes my day!!!! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica ?? is flying from Love to Austin now. That is most excellent news. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Congrats VX on the new route! ?????? | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in ???? @FreyaBevan_Fund ???? ??? ???? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica I am all about the in flight artisanal cheese and wine pairing. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks ?????? | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica is that #thestarter?????? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica ...Please come to Minneapolis St. Paul! | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them? | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica I love the dancing little richard. cool beans. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :) | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica wifi AND better seating. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | .@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;) | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica thanks! Y'all have some of the best customer service left in the industry. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica still waiting to see @Starryeyes_Dev_ ???? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | ?VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc?? @JenniferDawnPro | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Thanks for taking care of that MR!! Happy customer. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united you think you boarded flight AU1066 too early? I think so. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united follow me please this airline is beautifull ? | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united no I don't, but I'm sure United have my info on its system. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519 | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united "Airport snow removal method #22..."
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united once he found out we had a problem he avoided me like the plague. Was told "we can't find a supervisor." | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks! | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united I just sent an email to Customer Care, telling them I may have to break up with you ??. I sincerely hope they can help me!! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united despite my bag not making it to Newark good informative email tracking updates help! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united thanks for the info I already knew... | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Thank you. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ???ut. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united how do I get my account number if your website says email is unavailable? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united I guess that's too much ask, huh? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united please be good to me this weekend! | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I'm so frustrated and nervous because of this. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic... | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united Okay thank you | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I've filed the claim but have no way of calling for updates. Is there another way to do this? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united how we looking on getting those bags to Lusaka | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united keep me updated. Let me know that the bags make the flight to j-burg | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united you are offering us 8 rooms for 32 people #FAIL | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Deep Vein thrombosis | neutral |