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km-bookmebus-reviews

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The ferry left 20 minutes late.

I have never been so terrified in my life. The fast speed of the boat over the waves caused the boat to crash down so hard on the water sending me flying 10-20cm up off my seat and landing VERY HARD, very limited places to hold on - and the gas smell OMG

All went smoothly, the only thing that should possibly be made clearer is that the guy at the booking office told us that if booking on bookmebus it should be done a day in advance (which is in the t&c's). But maybe a small message would also help :)

The air was standing. No wind. Unbelievable hot inside the ferry. I was grateful when we reached our destination.

Ok🙂!

On time, safe, friendly and helpfull staff. We definitely recommend this.

Very bad experience. Old ferries + generally poor customer service. They overbook all their ferries partly because their online system doesn't integrate properly. We were supposed to leave Koh Rong at 12, but we ended up leaving 4 hours late. Never again.

Excellent and reliable service

My second trip with this company. I must have arrived at the hotel pickup point too late and the shuttle had left already. The company put me in taxi so I could catch the bus that was stuck in traffic. Amazing military operation on their behalf. Impressed

A brilliant service! I was a bit worried initially because I was booking online remotely but I needn't have. It was a great service! Punctual super friendly! Highly recommend

Easy enough trip, very fast bumpy ride well worth taking travel sickness tablets if need be and making sure your bags are waterproof and there’s nothing fragile in them. The journey was fun though!

Ferry didn’t leave at 9 am. Left at 9.30 and then made another stop so didn’t arrive at 9.45 as advertised but about 10.30.

The boat to Koh Rong main pier takes about 2 hours. So way longer than mentioned. Waiting before departure is in a parking lot. Expect no more than just transport.

At the booking site it says boat arrives in 40min, however this is misleading information. The trip took over one hour and half.

On the way back from Koh Rong ferry was late for an hour. Make sure you have a lot of time and not in rush for your next bus/flight/etc

IT WAS A NIGHTMARE. The boat operator (not driver) WAS VERY RUDE UNPROFESSIONAL. He yelled at customers. NEVER AGAIN TAKING THIS BOAT RIDE

The boat operator (not the driver) was very meant and rude. He yelled at customers when they asked for help. My 1st time in Cambodia and Kohl’s Rong . I won’t use this company ever again. WAS A NIGHTMARE boat ride

Goods.

Dizzy journey that turned out well. The stuff doesn’t really help or give information about the stops or duration, for example.

Difficult, because problems with online Ticket... Thats why we missed the Ferry at 9.00, we have to wait 2h! This ferry leaved 11.20, but on the way, the engine has Problems, we had to return and to take another ferry and change the luggage ourselves!

We had bad experience when the boat was late 50' minutes and they drove small boat instead of big one as describe. Consequently, there was not enough seat for all passengers, then they forced us to stand in whole trip

Not acceptable in any way. Overcrowded boat. Will never recommend this company. When we initially booked the boat, we chose the pick-up option. Although pickup was confirmed by email, the company didn't pick us up!! Totally unaccaptable!!

The docks, which are shared with other ferries/boat operators and are not owned or maintained by Buva, could be improved, but the Buva Sea boats themselves were excellently maintained and operated.

Boat crowded. But got us there both ways. Had to transfer to Orchid as no Sandy Beach pick up due to swells. Crew did a good job of not allowing Last minute ticket buyers on Samloem to take seats until all scheduled confirmed passengers boarded.

250words won't be enough to describe the worst experience with buva sea. They always arrived at least 1 hour late, the staff are rude. will scream at you for no reasons. we miss our van. They changed their schedule likemad. some people miss their flights

Disregard the previous posts. This was horrible experience. Nothing was explained, no info was given, and left everyone confused. Lived in Asia for years and this was really frustrating and would no recommend.

Had a very good driver. I was late and he kept on top of things, and gave me info ahead of time to spot him. No issues whatsoever. Also saved me time and had a good chat

The ferry terminal is chaos. No one seems to know anything but somehow, it all works out in the end. The Buva people are in blue and yellow T Shirts, so if you've booked with them, ASK them!

Horrible customer service.

Extremely Poor customer service from the buva sea staff member at bus station in Sihanoukville. Late departure from Sihanoukville and Koh Rong Sanloem. Incredibly rough journey back to the mainland. Sea wasn't choppy.

Okay

Had to catch a flight and the schedule bookmebus gave me was INCORRECT! If you have to catch a flight, best you book directly from the ferry companies at the docks. There are many sailings back and forth, with different companies.

The ferry company was very disorganized. Total confusion at the pier. Full of tourist confused as to which boat to take. Very little help and they where 1/2 hour late to leave the dock. The large ferry was safe as it sailed across the water.

45 min delay. the boat should departure at 6.45 and came to the pier at 7.20 and left with passengers 10 min later. could be a problem with the flight

Engine broke immediately as we left the dock; captain did not have the tools to repair the motor so we had to get tools from another boat. repairs on the water. and we were delayed by an hour. We arrive at the airport 35 before our flight!!

The ferry was very good, but the support of bookmebus for any requests is very poor. It's the best to book the Bus and ferry with the Operator directly and manage questions for pickup etc with them.

The service is suck when we return from Koh Rong Sonleom back to the mainland. There were around 5 to 6 pick up from differences resort/beach from both Koh Rong and Rong Sonleom which we spent around 1 hour 30 mins just to pick up people.

Punctuality is a word that doesn’t exist in Buva

The boat was 1'30 late. Nobody told us that the transfer to Kho Rong Samloem, a 30-45 min travel, will take nearly 2 h because we went not directly to our destination, but though the Kho Rong several beaches. It will help people to explain the changes

Over email they are polite - but I’m unsure if that’s the bookmebus people or Buva Sea, I called into the Buva Sea office on Koh Rong and I was treated like dirt. The man fobbed me off and ignored me when I was asking further questions. Not impressed.

The boat captain claimed i didn’t confirm my ticket and almost didn’t let me on the boat. Until I mentioned the hotel I came from then he finally let me me on. Should have been more of a help then being so rude.

I booked a 45 minute ferry which took 2 hours. I almost missed my next booked boat to mad monkeys. We first boarded one boat them had to hop off and board another. Felt very unorganised

Some trouble to get the engine started. But in the end... all good!

Good service.

Our van arrived an hour & a half late in Sihanoukville, so we really thought we'd missed the ferry. Fortunately the 2pm ferry only left at 3.20pm, but they were really great & it was certainly to our advantage. I'd use them again but not book online!

Trip from mainland to Koh Rong went well, boat was on time. However, return from Koh Rong to Sihanoukville was very poor. Boat was 1+ hour late, nobody on island or on the phone had anything helpful to say. Staff was rude on multiple occasions to us.

Ferry ok-no complains. Really annoying that the ticket just said "22$ tickets round trip,12$ tickets one way" in terms and conditions.It wasn't written anywhere what we paid!We could no convince the stuff that we paid the 22$ fare!Buva or bookmebus fault?

The only boat starting early (6:45am) from Koh Rong Samloam to Sihanoukville and thus allowing an onward bus getting into Phnom Penh at a reasonable time in the afternoon. Good fast boat with lifejackets available for all.

Driver keeps stopping at commission based restaurants and travel agencies.

We took boat 5 pm because the nightbus was late,on site it was written 3 pm boat but didn t exist so we had to wait,always double check

Got a hotel pick up last min which was nice. The driver gave no instructions on what to do once we go to the pier. We left late. We got back late. The ticket guy was upset that my ticket got wet on accident and tried to threatened me into buying a new one

Both 30 min trips ended up taking two whole hours (the boat either departed an hour and a half later, or had multiple stops along the way). On the return trip they sent a very small boat, and half the passengers couldn't get in and had to way 2 more hours

arrived almost 3 hours late, packed boat, not enought lifevests

Poor organisation. No time management. Confusing communication. Insist on keeping us all squeezed in small office with poor ventilation. Then shift us to another pier. You never know what's going on. Boat is ok. Enjoy

Very easy ferry, and they even waited for me since my van had arrived late! We left five minutes late (because of me) and arrived on time!

The ferry left Sihanoukville for Koh Rong Samloeum with 1.5hours lateness. Journey was fine and return to the mainland was much smoother

It was badly organised. It was delayed by one hour.

All ok no problem

Did the job. No frills. Fair price.

Boat was on time. Smaller than the one we used before. Comfortable seats. A bit overcrowded. From Koh Rong Samloem to Sihanoukville it stopped once. Journey took 45 min.

the boat always late. We waited for 2 hours for the trip to Koh Rong Sanloem. They asked us to follow the tuktuk and bring us to stroll around the city for about good 30minutes and when we arrived at the pier we still have to wait for another 2 hours!

Hi, we were only able to reserve one of two ferries, and when we showed up to the first ferry, they hadn’t received any notification about our reservation.

TERRIBLE SERVICE!!!! Booked a ‘direct’ service that should have arrived at 1730 but didn’t get in until 645pm due to multiple stops! SHOCKING!

Ferry excellent. Safe. Travelled with our 9 and 10 year old. No issues. Would use again.

Picked up an hour late then arrived at a different pier from the one we left from and very poor communication

Spare plenty of time.

Not on time. Not very helpful inspector. Boat was okay. Quick boarding.

We have been waiting as the boat was late and when he finally reached our hotel, the staff did not wait for our booking and left without a word or any explanation. We had to ask our hotel to call them to make the boat coming back to pick up our family.

A bottle of water would have been appreciated

The ferry arrived 30 minutes later. I went to the office near the pier and the guy was sleeping. Totally not recomendable.

Très bien organiser , et très attentionné.Un vrai bonheur

Everything okay / good except the delay of departure (around 40 min).

Boat a bit late but generally alright.

Never go with Buva Sea, their service is the worst. We had a delay already and then they said there was a big whale?! so we could not leave. We had to buy a new ticket from another company GTVC which was amazing! So go for GTVC!

we sat at back of boat & found we had to hold on very tight to weather covers to stop them from flapping in our face. got very very wet. boat way too over crowded. people sitting out front of boat & going extremely fast. not good.

Leaving on time

Left later than expected and was crammed a little too full. Trip itself was fairly short.

Frustrating that even though I bought this ticket separate from my ticket to Koh Rong (at additional cost) I was denied a spot because the boat was already booked. Had to use a different service to get back to Sihanoukville.

The trip isn't 30 min as they said, it's 1h since it stops in 3 stops in Koh Rong and then it goes to Sihanoukville. It came late and with these unexpected stops we almost loose our bus from Sihanoukville to Phnom Penh. The staff was very unfriendly.

BS Ferry irresponsible! we arrived in different pier from KRong. BS said there'll be a FREE pickup to main pier. but because of there was a little problem with our ticket, free shuttle LEFT us. we have to spent extra USD15 for tuktuk to go main pier.

Really annoying to be transferred to another pier from the main office. Delayed for over one hour transferring from shuttle to bus to ferry. Return trip met expectations.

The boat was more than 1.5h late and the inspector was absolutely incompetent to organise the queue and the different queus + boat times. To make it worse, the acessibility to the boat was quite bad as the wooden stairs were broken and fixed to old seats

Trip was ok but the boat left 30mins late for each trip. It was over crowded with more people than seat and not enough life jackets if needed. Safety should be the No 1 priority. I would choose a different ferry provider next time.

Perfect service!

Do not use this company, Buva Sea!! Had to wait for 2 hours past the departure time. Ruined the whole day!!

Buva Sea wouldn't accept my e-ticket despite their own ticket office checking us in with it. Said I paid for a ticket in the "opposite direction" and insisted I pay cash directly to the ticket inspector or miss the ferry. Bookmebus have been great though.

All was fine; would recommend

Pleasant drive to Koh Rong

Is ok!!! Thanks

if there are several stops, the Passenger should be asked, where they get out. The ferry has 2 luggage cabins. So it is more quicker to handle it by the stops. Disabled People need a plank/board or stairs to get off. Pls stop at stairs at peer.

Our boat departed 2 hours late. When we inquired about departure time, we were told first that there was a storm, then that there was a big whale. Turns out the water was rough, and there were certainly safety concerns, but we should have been informed.

I am very angry because they told me to pay 5$ more! So I paid 22$ to you and 5$ to Buva office. They said that it was because I was going to a special stop. May be but the price to this stop was 25$ and I paid finaly 27$. It's a beggar!!!

Boat arrived late when we were leaving for Koh Rong. It left 40 mins after our scheduled departure time. It was 15 mins late when we left the island. They ran out of seats and some had to sit on the ground. Would not recommend

We cannot recomand the service of BOOKMEBUS.COM. First they gave us a wrong time for a bus and then we were booked for a wrong time on the ferry. Never again BOOKMEBUS.COM

Terrible service and logistics. First of all, the speed boat delayed for 25 mins. Secondly, the travel time was 60 mins, not 30 mins as stated in the ticket. I could have spent this hour on the beach...

Excellent service

Boat left a bit late, 10 mins. Crossing was about 40 mins from step on the boat to step off the boat. Bit confusing from office staff as to when/where to go to catch ferry. All said, worth the money for a return trip and recommend. New, safe reliable boat

Most buses from Siem Reap to Phnom Penh stop twice in the six hour trip. It makes it long and it is not necessary. This bus did not do that and the trip was much faster! Thank you Cambodia Post VIP Van, it was great. Highly recommend.

Not much room stopped at a restaurant that would not serve me food will not use them again

Was a really smooth ride, started only with 3 people on board, later a couple more joined, still there was a plenty of space. The driver was friendly and polite.