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DIGITAL MERCHANDISING ANALYST Summary Bring six years of experience across Marketing, Merchandising, Finance and Retail to help build strong cross-functional working relationships in order to enhance the profit and reach of Digital Marketing and Social Media to consumers. Experience Digital Merchandising Analyst 09/2014 to Current Company Name City , State Report on sales trends and observations
to influence merchandising decisions. Apply search term reporting and
SEO ranking results to improve overall website experience through
navigation, category levels and product detail pages (PDPs) Manage seasonal campaigns and ensure they are executed across email, social, affiliate,
indirect retailers, and verabradley.com Executes all omni-channel
promotions on verabradley.com. Manages the Digital Product Content
Coordinator to oversee all onsite search, SEO execution, navigation,
product attributes and search reporting Digital Merchandising Coordinator 08/2013 to 09/2014 Company Name City , State Managed data spreadsheets for product
pricing, product and sku level data/attributes, and taxonomy. Coordinated product descriptions and
photography requests for each season's launch. Supported affiliate channels, email marketing and creative team on product recommendations and photography Merchandised and analyzed web product performance and identified action items
Payroll Coordinator 05/2012 to 08/2013 Company Name City , State Managed time keeping system, worked directly with all managers on system or timecard issues
Assisted and processed biweekly payrolls for various pay cycles Trained 200 people on time keeping system and implementation of new modules
Implemented 5 different systems for conversion, upgrading, and improvement
Led training of managers and employees on new systems requirements and capabilities. Education and Training MBA: Marketing and Management March 2017 Indiana Tech City , State GPA: 3.8 Bachelor of Science : Business Management & Accounting May 2010 Huntington University City , State GPA: 3.35 Skills Vendor Relations: Invodo (product videos), BloomReach
(Merchandising Analytics), LoopCommerce (Gift Now), Olapic (UGC),
Certona (Suggested Selling Tool), Amazon (Amazon A+ Pages). Website Platforms: OCP (Site Manager), ATG (Oracle), Endeca Professional Skills: Email Marketing, Merchandising, Retail Marketing, Product Analysis, Social Media Marketing, Management, Digital Marketing, Styling, Excel, Project Management, Campaign Management. | DIGITAL-MEDIA | 25706337@gmail.com |
DIGITAL ADVERTISING OPERATIONS INTERN Skills Customer support, multitasking, general computer repair skills Skills & Other Organization Involvement Adobe Creative Suites, Photoshop, InDesign, Microsoft office, Google Docs Proficient in social media (Facebook, Twitter, Tumblr, Instagram, etc.) Extensive Art History knowledge and Studio Art Fluent in ASL (American Sign Language) Experience City , State Digital Advertising Operations Intern 05/2016 to 08/2016 Assisted Digital Advertising Operations Manager with daily tasks including pulling metrics (open, sent and click through rates, total impressions, etc.), launching ads, coordinating finished ads with clients, creating and scheduling newsletters and promotional / travel / food emails, posting blogs, adjusting copy, making corrections as needed to site content, including directories; also, completed an outline for a video series for D Magazine with other interns
Skills/Knowledge Acquired: Double Click for Publishers, Google Analytics, WordPress, Live Intent, and Hubspot. Company Name City , State 08/2014 to 01/2014 Assisted students with computer needs, both desktops and laptops (basic support and repairs), checked students in and out, monitored students to ensure safety and rule compliance, restocked printing supplies, performed basic printer repairs as needed, ensured clean and organized facilities. Company Name City , State 10/2012 to 12/2015 Supported and served customers in the tasting room, handled purchase transactions receiving both cash and credit card payments, organized wine inventory and related merchandise, updated wine club members on upcoming events, restrictions and changes to memberships, prepared and restocked tasting room to ensure quality service, opened / closed facilities including indoor tasting room, outdoor pavilion and grounds, cash register set up and end of day balancing
Skills Acquired: Customer relationship management and confidence in dealing with people, money management, multitasking, organization, inventory management and basic computer skills. Company Name City , State Supervisor / Key holder 10/2010 to Current Supervise day to day activities of two largescale college bookstores that provides service to the University of Texas at Dallas community and area community colleges. Manage textbook rentals, purchases and buybacks, coordinate book orders from wholesalers and publishers, handle escalated issues from third party sellers, coordinate scholarship eligibility with schools for both ordering and payment (academic and disability), perform collection calls for leased books and report uncollected funds to collection agencies, assist in spirit wear selection and ordering, designing marketing campaigns and inventory, responsible for opening and closing the stores
Skills acquired: People management / supervisory skills, customer service, communication, time management, collections, vendor management / relationships, inventory management. Education and Training Bachelor of Science : Journalism and Mass Communication Advertising Art and Design December 2015 Texas State University Journalism and Mass Communication Advertising Art and Design General Advertising course work including: Advertising and Media Sales, AD Copy Layout 1 & 2, Media Planning, Visual Communication, Writing for Mass Media, Media Law and Ethics, Advertising Campaigns, and Advertising Media Sales; Art History and Studio Art including Digital Studio, Painting, 2-D Art, and Drawing Interests Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years Skills academic, Adobe, Photoshop, ads, Advertising, AD Copy, American Sign Language, Art, basic, book, cash register, closing, computer repair, basic computer skills, content, credit, Customer relationship management, clients, customer service, Customer support, designing, desktops, funds, Google Analytics, Drawing, InDesign, inventory management, inventory, laptops, Layout 1, Law, People management, marketing, Media Planning, money, Microsoft office, multitasking, newsletters, Painting, printer, quality, receiving, repairs, safety, Sales, scheduling, supervisory skills, time management, vendor management, video Additional Information Participated in One Club Advertising Boot Camp at GSD&M May 2015 (mentor program); built mock creative campaign for Popeye's Chicken
*Student Association for Campus Activities member
*Texas State Ad Club Member - networking program
*Participated in Competitive Soccer for 10 years | DIGITAL-MEDIA | 91318828@gmail.com |
SENIOR DIGITAL MARKETING ANALYST Summary Highly analytical and process-oriented data analyst with in-depth knowledge of
marketing project management, data manipulation and visualization. Furnish insights, analytics and business intelligence to advance opportunity identification, process reengineering and corporate growth.
Core Qualifications
Market Segmentation
Business Intelligence
Reporting
Regression Analysis
Business Analysis
Dashboard generation
Data Mining
Data Modeling
Statistical Analysis
Data Experiments
Project Management
Process Improvement Highlights Power user of MS Excel, Power BI, Power Query, Power Pivot, Qlikview Desktop, Minitab, Tableau, Google Analytics, JIRA, Salesforce, TSQL, SQL, HTML, PHP, JavaScript, MS Access, MS Visio, MS Project.
In progress - R, Python. Experience 07/2016 to Current Senior Digital Marketing Analyst Company Name － City , State Design and build dashboards to help analyze, monitor and visualize key performance metrics. ADD skills, accomplishment style. Interpret data, extract trends and identify insights or opportunities for product decisions. Design and monitor end-user reporting tools and systems, ensuring reports are accurate and up-to-date. Work with internal stakeholders and teams across the company. Accomplishment:. A 30% increase in revenue by segmenting, resulting in an incremental $2M profit. 02/2014 to 03/2016 Web Analyst Company Name － City , State Extracted, transformed and loaded (ETL) customer data using code that was
Developed. using SQL. Built dashboards to monitor and control marketing efforts. Helped identify and repair datasets that are incomplete, inconsistent, or require
cleaning. Handled internal customer data inquiries, data investigations, or other information
requests from project teams. Helped investigate and understand available data sources on the market to solve
customer site content challenges. Accomplishment:. A 20% optimization in marketing cost by re-allocating $2M budget to profitable areas. 06/2002 to 08/2005 Web Developer Company Name － City Developed customized web solutions using PHP, HTML, and JavaScript for clients. Created database structures, relationships, and data types in MySQL and MS
Access. Accomplishment:. Increase of 22% in sales by increasing overall visitor traffic by over 400K. Education Masters of Business Administration 2013 MBA University of Redlands 2011 Bachelor of Sciences University of Hamburg 2007 College - Berufsschule City Nord, Languages English, German, Hindi, Punjabi Skills budget, BI, content, clients, database, English, ETL, German, Google Analytics, Hindi, HTML, PHP, JavaScript, marketing, market, MS
Access, MS Access, MS Excel, MS Project, Minitab, MySQL, optimization, profit, progress, Punjabi, Python, reporting, sales, SQL, Tableau, TSQL, Visio | DIGITAL-MEDIA | 42156237@gmail.com |
DIGITAL MARKETING SPECIALIST Highlights Strong Digital Marketing experience using Social Media platforms Proficient in the following programs, tools, and applications: Slack, Google Analytics, AdWords, Site Catalyst / Omniture / Adobe Analytics, Microsoft Excel and Word / Apple Pages and Numbers, Adobe Creative (Photoshop, Lightroom, Illustrator) Final Cut Pro, Avid, Mail Chimp, Constant Contact, Work Zone, Mind Jet, Salesforce, GitLab, GitHub, CVS, WordPress, Dreamweaver Experience Company Name January 2014 to Current Digital Marketing Specialist City , State Strategic Management: Use expertise to interpret e-commerce merchant objectives, data insights, and digital marketing requirements into digital plans. Push thinking on customer/merchant projects and integrate search marketing into broader digital marketing channel performance for more advanced acquisition and lead generation initiatives. Applies analytic and technical skills to problem solve and iterate campaigns. Observes and follows e-commerce and technology trends and resources as they emerge into the marketplace. Analyzes and interprets raw data points to uncover new business opportunities. Interprets charts, spreadsheets and presentations to create marketing opportunities. Identifies needs and opportunities and develops action plans to address. Able to think strategically and tactically. Developers appropriate project plans and timelines, coordinates and negotiates project plans with other team members and departments. Ensures project completion, accuracy and frequently updating senior management of project progression. Digital Operations: Identifies process improvements across planning and account management with the goal to optimize business operations. Working independently with minimum supervision, demonstrates digital expertise by guiding the users on best practices and teaching them how to leverage systems functionalities in effort to introduce business efficiencies. Designs content, architecture, and layout to facilitate a responsive site and ensuring the site is optimized and is cross-platform and cross-browser compatible from customer feedback / experience and subject matter experts (SMEs). Possesses strong organizational and time management skills, driving tasks to completion. Develops the demand generation strategy and manages the marketing programs that drive demand for cross border products. Digital Agility: Excels in a collaborative environment by coming up with ideas, and contributing to the conversation with quick-thinking and solutions. Builds solid, effective working relationship with others. Facilitates and participates in group interactions by adding to brainstorming and building on ideas. Relates to individuals and nurtures talent is central to effectively working together. Constructively works under stress and pressure when faced with high workloads and deadlines. Able to adjust readily to change and adapt as needed. Ability to express ideas clearly and convey necessary information and interacts effectively with all levels of management. Maintains a positive attitude in the face of criticism, rejection, or failure. Service as the market intelligence expert on the cross border audience and competition. And a sense of humor helps make collaboration more fun. Provides subject matter expertise for usability and FedEx.com style guide adherence across all websites and web applications. Email Marketing & Automation: Codes and manages email marketing and marketing automation programs including set-up, scheduling, testing, tagging and deployment of one-time, recurring, and triggered campaigns. Troubleshoots technical issues related to integration, templates, list segmentation, lead scoring and grading and other aspects of marketing automation execution, as required. Recognizes and attends to important details with accuracy and efficiency. Tools and Programs: Bronto Software, Dreamweaver, Sublime Text. Search Engine Marketing: Perform keyword research and use for on-page search engine optimization (SEO). Research and analyze competitors and develop and implement link-building strategies. Collaborate with development teams to ensure PPC and SEO best practices are followed. Perform analysis and SEO strategy on site keywords, conversions, performance, traffic, and target goals to improve conversion rates. Tools and Programs: Adobe Analytics (Omniture / Site Catalyst), Google Analytics, ObservePoint, New Relic and Google AdWords. Digital PR: Identifies opportunities for digital marketing and PR efforts highlighting editorial, product, and brand stories. Creating content marketing initiatives to strategic alliance with merchants for global efforts. Great networking skills and confidence to coordinate with key business stakeholders. Go-To-Market and Sales: Creates collateral for sales force, go-to-market messaging, positioning, and competitive differentiation. Develops sales tools to support the selling process. Plans the launch of new products and releases, product version updates, and managers the cross-functional implementation of the plan across teams. Analysis & Insights: Conduct reporting and detailed analyses to understand performance of marketing, user experience, and content. Evaluate campaign progress for bottom-line impact, ROI, and customer insights that lead to optimization recommendations for iterative improvements. Monitor speed and applications to increase digital user experience (DUX) with tools and professional practices such as ObservePoint, A/B Testing, Usertesting.com, New Relic. Manage website updates and site skeleton along with maintaining brand continuity throughout all digital web pages with analytic tools and customer interaction such as Adobe Analytics (Omniture / Site Catalyst), Dreamweaver (HTML), Parallel, Tortoise, New Relic, Adobe Experience Manager (AEM), Sketch. Previously used CMS Wordpress. Analyze campaign and sales data to enable informed marketing decisions. Assimilates research data from a variety of sources, analyze, and recommend appropriate courses of action to take. Analyzes and resolves complex issues and problems in a sound and timely fashion. Able to prepare / analyze appropriate reports and other business correspondence. Company Name January 2014 Marketing and Innovative Partnership Manager City , State Created resources and educated teachers, prospective students, and parents the value of the opportunities, exposure, experience, and high tech education Ringling College provides for their students and alumni to help advance their careers. Gathered and analyzed data on competitor activity; and on student demographics, and preferences. Designed surveys and opinion polls of incoming and current students. Produced multimedia presentations combining still images, sound, text, video and animations for award show. Company Name January 2013 to January 2014 Marketing Director City , State Proposed and implemented new procedure to pricing tiers for sponsorship that increased involvement by 5% from previous years. Conceived and executed marketing strategies and programs to increase the profitability of new and existing products and services. Planned, directed, and implemented Sarasota Film Festival's marketing communication activities. Created a marketing plan for the 2014 Festival increasing Box Office Opening Sales by a record breaking 16%. Overall event and film sales increased by 18% from previous year. Relied on extensive experience and judgment to plan and accomplish goals. Communicated consistent messages across print, radio, TV, and digital media. Produced, or acted as liaison with companies that produced, advertising, and marketing collateral. Company Name January 2009 to January 2014 Marketing Consultant and Creative Manager Consulted small businesses on how to improve their own SEO. Managed website, SEO, keywords and implemented the social media, and digital marketing strategies ranking Ashley Photography the top searchable photographer in the Caribbean. Built WordPress blogs and coding including website design, developing, and executing site and redesigns. Developed and maintained a comprehensive social media strategy that defined how social media marketing techniques will be applied to increase visibility and traffic across all brands and products. Lead the development of organization - wide social media management standards, policies and rules of engagement for social media. Customized, edited, and created digital image art for clients. Education University of Florida Bachelor of Science Certified Professional Photographer (CPP)
FedEx "Rising Star" for teamwork Skills account management, Adobe, Dreamweaver, Photoshop, advertising, Apple, art, Automation, Avid, business correspondence, business operations, charts, CMS, com, competitive, content, conversion, clients, CVS, driving, e-commerce, editorial, Email, senior management, fashion, Film, Final Cut Pro, functional, Google Analytics, HTML, Illustrator, image, layout, Dreamweaver
3, marketing plan, marketing strategies, marketing, market, marketing collateral, marketing communication, Market and Sales, messaging, Microsoft Excel, Mail, Office, Word, works, multimedia presentations, networking, optimization, organizational, page, Photography, Photographer, policies, positioning, presentations, PR, pricing, coding, progress, project plans, express, quick, radio, reporting, Research, selling, Sales, scheduling, search engine optimization, Social Media platforms, sound, spreadsheets, stories, strategy, strategic, Strategic Management, supervision, surveys, teaching, teamwork, TV, time management, video, web applications, website design, website, websites, web pages | DIGITAL-MEDIA | 80679862@gmail.com |
DIGITAL MARKETING ASSOCIATE Summary Dynamic and highly enthusiastic individual with keen business acumen seeking a position in Marketing and Advertising to apply advanced customer service skills and uncommon creative mindset to bring a positive initiative to your business operations and an upward curve to your company revenue growth Skilled marketing professional focused on exceeding revenue goals, driving high-volume new user acquisition, and growing subscription-based businesses Well versed in all aspects of marketing campaigns from concept development to execution and launch Highly organized individual with strong knowledge of business organization and processes as well as management techniques who constantly strives for self-development and education welcoming every opportunity to expand intellectual, cultural, and professional horizons Highly competitive team player and multitasker seeking to positively contribute to overall team performance and the achievement of all established corporate objectives Efficient communicator with an uncommon ability to relate to people and provide excellent customer service Responsible professional with strong analytical skills and a proven ability to produce a range of solutions as well as work under stress still delivering good results Account Management Brand Development Sales Promotion Multi-Media Marketing Campaign Planning & Execution CRM & Profit Maximization Strategic Media Placement Market Analysis Customer Service Advertising Experience 05/2016 to 11/2016 Digital Marketing Associate Company Name － City , State PatientPop is one of the top 20 fastest growing startups in Los Angeles and is the first growth-focused platform that accelerates new patients growth by automating practice marketing and eliminating the need for dedicated marketing resources. Optimize web presence and visibility of healthcare professionals. Create, oversee and audit social media pages, health directory profiles, Google Analytics, Call tracking, etc. Assist in fostering retention of healthcare professionals current client base and draw new client base. 02/2013 to 08/2013 Account Manager Company Name Performed a whole range of an online marketing account manager's duties while serving The Beauty Box, a multi-brand of a major beauty company in the Brazilian market, Boticário Group, which was created to compete with Sephora group. Responsible for tracking all social media platforms and campaigns including Facebook page, Blog, e-commerce, Instagram and Twitter. Coordinated job scheduling, approval, and creation of online campaigns and key visuals or messages. Noted by senior management for efficient management of client-agency relations. 05/2011 to Current Account Manager Company Name Accountable for managing accounts for Transitions Lenses, Unidas Car Rental, Berlitz Language School, and Climatempo.com.br Operated as a lead point of contact for any and all matters specific to my clients, thus building and maintaining strong and long-lasting customer relationships Attended meetings with clients as well as created briefings for other employees Formulated strategies and passed proposals to senior managers Contributed to campaign development as well as monitored and chased work progress. Personal Information PERSONAL SUMMARY Skills Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms Additional Information PERSONAL SUMMARY | DIGITAL-MEDIA | 16276121@gmail.com |
DIGITAL PREMEDIA SPECIALIST Summary Highly creative and multi-talented Graphic Designer with more than ten years in print packaging design, advertising, marketing and brand development. Highlights Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks & Flash, Acrobat & Distiller) Esko Automation Engine Print Workflow Management System Word processing, presentation tools within the Microsoft Office Suite of applications (Word, Excel, Access, PowerPoint) Familiar with commercial printing for four color and spot printing processes and pre-press file preparation fundamentals such as design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc. Digital photography , image manipulation and color correction for different formats (tiff, jpeg, eps, png etc) for screen or print output. Project tracking, collaboration and document control and management software such as SAP, Lotus Notes and SharePoint. Ability to troubleshoot hardware/software problems in a Mac/Windows environment. Network management: Setting up, creating and assigning user accounts. Maintaining file hierarchy and updating digital asset database on server. Experience 05/2015 to Current DIGITAL PREMEDIA SPECIALIST Company Name Utilizing Graphics production software to develop press ready files in a commercial printing environment for a company that specializes in digital, lithographic (offset) and flexographic printing, with a daily output of over 30 million label impressions on different substrates for the nation's foremost consumer packaged goods brands including private labels, manufacturer and store branded packaging. Conducting preflight checks on inbound customer files to establish if they meet Gamse's minimum standards for reproduction, government regulations and brand and manufacturer guidelines. Planning and guiding customer press check tours within the plant to insure that all project components are in place and that all issues that may arise on press are taken care of in a timely manner. Working in collaboration with business leadership to facilitate the needs of our customers and vendors by educating them on Gamse's capabilities, while helping to identify the most suitable printing methods for their projects. Collaborating with press room staff to improve on customer deliverables and finding ways to reduce wastage of materials during production, researching and testing alternative substrates and overall process improvement by better documenting key issues and lessons learned on individual projects while maintaining superior product quality at reduced cost to the company. Maintaining digital asset and mechanical artwork database and working to harmonize the numerous print workflows by reducing and/or eliminating redundancies within the system. 03/2014 to 03/2015 TRANSLATION & LOCALIZATION SPECIALIST Company Name Products, Equipment & Services Working with a team of Graphics and Labeling Specialists, Technical Writers and Software Developers, to facilitate the translation of training publications, including user's manuals, medical reagents package inserts and medical instrumentation software localization for BD's Label Design and Development department for the European, Middle Eastern, Asian and African markets which comprise of a total of over 30 different languages. Managing a $2 million plus translation and software localization budget for BD's Label Design and Development department and insuring projects are delivered on time and within estimated cost. Working with outside translation and print vendors to find more lean and cost effective ways of submitting projects, translation resource management and submission of deliverables at project closeout. Training new hires and contractors on best practices for creating multilingual documents. Leading a team effort geared towards modernizing and improving departmental workflow, project management and electronic asset management systems at Becton Dickinson. 10/2006 to 03/2014 Company Name Preparing customer art files for consumer food packaging and disposable foodservice products to Solo Cup's commercial print specifications for paper, plastic and foam substrates using in a high volume graphics department with an annual output of 15,000 - 20,000 projects. Developing simplified template die lines using information derived from complex package engineering drawings. Providing creative expertise to Solo Cup's Marketing department on point of sale retail advertising and packaging projects for national brands like Wal-Mart, Target, Wendy's, Starbucks and Pepsi Co. among others. Performing preflight check on inbound customer art files and proofreading outbound artwork. Lead Graphics liaison and technical lead in charge of implementing the Pepsi Co. disposable cup global technical standards for Solo Cup Company print production plants. Heading the team charged with process improvement through training, developing and growing a comprehensive digital and online Standard Operating Procedures resource database. 11/2003 to 10/2006 Company Name － City , State Helped establish Antwerpen's in-house advertising and marketing department that was responsible for conceptualizing print and electronic ad campaigns for Antwerpen Automotive Group's eleven brands, as part of a multi-million dollar, local and regional advertising initiative. Helped formulate marketing strategies for targeted advertising by monitoring weekly retail sales. Assisted in creating print proposals and electronic presentations targeted towards major automakers for new business initiatives. Oversaw web team tasked with updating franchise websites and adding modern features such as an online shopping assistant and improving visibility through Search Engine Optimization. Pioneered team responsible for design, development and integration of all corporate and brand identity projects for Antwerpen Automotive Group and popularizing the hugely successful 'Jack Says Yes' campaign and the annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles in 30 days. Coordinated advertising projects with freelance designers, commercial printers, media houses and vendors. Education Bachelor of Arts : Graphic Design/Advertising Mimar Sinan University － City Turkey Graphic Design/Advertising Accomplishments Project Management Professional Training: Traditional and AGILE. A DAY IN THE LIFE" Baltimore Design Conference - Founder/Committee Member. Certified Internet Webmaster HTML, CSS, and JavaScript, FTP, web server administration and networking fundamentals. Languages Fluent written & verbal Turkish and Swahili. Skills Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written | DIGITAL-MEDIA | 27921561@gmail.com |
DIGITAL STRATEGY MANAGER Professional Profile Results-oriented Digital Strategist with experience creating strategic alliances between internal and external stakeholders to effectively align with, and support key digital business initiatives. Visionary and strategic thinker with solid experience managing all levels of multiple projects including budgeting and planning. Qualifications User-centered design Project management Paid search Search engine optimization Social media marketing Website measurement and analysis Strong communication skills Critical thinking Relevant Experience Leadership: Served as key contributing member to Senior Leadership team. Design & Strategy: Implemented digital strategy by managing the design, development, and content curation for a digital library branch to expand the services offered to patrons. User Experience & Content Quality: Rolled out website governance guiding the management of digital assets. Research & Insights: Created website and mobile app analytics dashboard to measure traffic and usage, and assess areas for improvement. Online Marketing: Managed ad spend of over $200k to consistently increase click through rates and online sales. Project Management: Managed project goals, timeline, tasks, and budget to launch 3 website redesigns, 1 new website, and a mobile iOS application in a span of 18 months. Experience Company Name City , State Digital Strategy Manager 01/2015 to Current Accountable for the Library system's digital strategy and digital assets including overseeing the management of 7 websites and an iOS mobile application. Managed team of 2 of web professionals and multiple interdepartmental teams of Librarians, administrators, and Executive Leadership. Worked collaboratively with vendors to keep projects on task, on time, and under budget. Spearheaded cross-functional project to achieve a 12% decrease in website bounce rate and an 18% increase in engaged website visits. Strengthened organization brand by leading a project to develop a custom iOS mobile application integrating with internal systems and a responsive website. Directed the strategic initiative to launch the new summer program website including management of design creatives, user experience, testing and content curation. Served as mentor to junior team members. Company Name City , State Web Services Manager 11/2011 to 12/2014 Managed team of 4 Webmasters and 44 content contributors across the organization. Defined strategy and key performance indicators for public facing and internal websites. Directed strategic initiatives to achieve and enforce website standards and governance model. Identified strategic digital goals and measured performance against targets. Built financial model for new business unit, including the management of a $450k yearly budget. Served on the City/County Web Governance Board, Public Information Senior Leadership team, and Extended Information Services and Technology Senior Leadership team. Company Name City , State Web Metrics Analyst 02/2008 to 10/2011 Developed metrics used to determine inefficiencies and areas for improvement across 65 business units within the Global Small and Medium Business division. Tracked, analyzed and interpreted trends in website usage and engagement data. Conducted analysis of business unit website and social media traffic data, to make design and marketing recommendations based on findings. Drafted monthly lead and revenue reports and forecasts. Conducted root cause analysis and presented findings and recommendations to executives and other stakeholders. Collaborated with cross-functional teams to implement a migration from the Surfaid Analytics tool to the Unica NetInsight Analytics platform. Company Name City , State Website Administrator 07/2006 to 02/2008 Updated and managed existing website properties. Translated abstract requirements into concrete user workflows and interactive designs. Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UX designs. Solicited feedback and validation from business and technical team stakeholders. Conducted in-person and online user trainings to assist employees and external committee members with managing community content. Designed and delivered mission critical change request tool using Microsoft SharePoint to ensure the highest levels of availability and performance. Company Name City , State Internet Marketing Manager 12/2005 to 07/2006 Developed website content, meta descriptions and page titles in support of SEO strategies. Directed comprehensive PPC campaigns for external clients in order to increase brand awareness and boost rates of organic and paid click-through. Planned and managed ad spend budgets in excess of $200k. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Created usability reports outlining the pitfalls that contribute to decreased leads and conversions. Designed wireframes identifying recommendations for website improvement. Conducted root cause analysis on isolated issues and presented findings to clients and other stakeholders. Education Master of Science : Technology Management 2010 University of Maryland, University College , City , State , USA Coursework in E-Commerce Bachelor of Arts : Information Systems and Management 2004 Wayne State University , City , State , USA Coursework in Website Management Skills Website Design & Development: HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint Online Marketing: Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads Website Measurement & Analysis: Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics | DIGITAL-MEDIA | 50219114@gmail.com |
DIGITAL PRODUCTION MANAGER Professional Summary Creative
professional with extensive project experience from concept to development.
Experienced manager with strong leadership and relationship-building skills.
Over 20 years managerial experience. Looking to join a company that will
creatively challenge and provide growth opportunities. Core Qualifications Strong verbal communication Computer proficient Conflict resolution Quick learner Proficiency in Adobe Creative Suite, Microsoft Extremely organized Office products Excel in employee development Team Leadership Process implementation Skilled Operator, iGen4, Various Digital Printing Solutions and Equipment Proficiency in Various forms of Bindery Experience Digital Production Manager 10/2012 to Current Company Name City , State Responsible for all aspects of Digital Production for a Premium printing/ graphic design company Delivering the highest quality production while meeting all client directed deadlines Provided onsite training. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales, art and bindery departments to meet client deadlines. Monitored multiple databases to keep track of Equipment and House Stock inventory levels. Director of Production 05/2005 to 06/2012 Company Name City , State Supervision: Supervised team of ten Document Specialists Project Development: Collaborated with team of Document Specialists in the completion of various printing, copy, and design projects. Documentation: Wrote and edited documents to keep staff informed on policies and procedures. Creative Problem Solving: Resolved production issues through quality control and team member development. Process Improvement: Created new departmental procedures. Assessed organizational training needs. Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual. Reporting: Documented and resolved production issues with quality control. Computer Proficiency: Used Microsoft Excel to develop inventory tracking spreadsheets. Responsible for all aspects of Production for a Premium business to business printing/ graphic design company. Delivering the highest quality production while meeting all client directed deadlines. Provided onsite training. Developed new process for employee evaluation which resulted in marked performance improvements. Initiated procedures and maintained quality standards which resulted in 14% revenue growth. Successfully led key projects which resulted in increase in productivity and reduction in labor expenditures. Worked directly with client sales and service departments to meet client deadlines. Supported Vice President of Production with daily operational functions at the Buffalo location. Monitored multiple databases to keep track of all location inventory. Assistant Store Manager 01/2001 to 01/2004 Company Name City , State Responsible for all aspects of managing a retail pharmacy including inventory management, financial management, goal setting, and employee development Successful completion of "Phase One" management training course. Business Sales Specialist 01/2000 to 01/2001 Company Name City , State Responsible for negotiating sale transactions with perspective small business customers in relation to all their telecommunication needs including local and long distance, toll free, multiple line and location networking, data referrals and web hosting. Familiar with various ordering and billing systems such as BAC, DBMP, WATS OP, ON, OON and others. Meeting monthly sales quotas Finished highest score of 99.5% on training classes. Merchandise Manager 01/1999 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail clothing store Successful completion of moduled management training program. Store Manager, District Trainer 01/1996 to 01/2000 Company Name City , State Responsible for all aspects of managing a retail sporting goods store Winner of three consecutive sales performance contests resulting in 10% annual growth. Education Bachelor of Science : Communications Video Production 1997 State University of New York City , State Communications Video Production Associate of Arts and Sciences 1994 Onondaga Community College City , State Regents Diploma 1992 Thomas J. Corcoran High School City , State Skills billing systems, Creative
Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory
management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process
Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting | DIGITAL-MEDIA | 30864828@gmail.com |
DIRECTOR OF DIGITAL TRANSFORMATION Executive Profile Digital and print media professional and consultant with a strong vision to develop new projects and specialist in business development. Strong management skills and leading teams. Result oriented. Passionate and experienced in product and audience development, analytic tools, emerging technologies and their applications in the media industry. Social media and content strategist. Bilingual. Skill Highlights Journalism Editorial Leadership New Media Digital Media Business Development Audience Development Strategic Planning Product Management Social Media Online Journalism Mobile Advertising Marketing Digital Marketing Media Strategy Editorial Writing Editing Storytelling Multimedia Storytelling Content Strategy Content Management SEO Organizational Skills Consultant Digital Analytics Staff Development Blogging Media Relations Core Accomplishments Journalist, columnist, executive editor, media business executive and consultant specialized in digital and new media with almost 30 years of experience working in more than one hundred media companies in Spain, Argentina, Brazil, Chile, Mexico and other Latin American and European countries. Focused in business development and revenue strategies. Specialized in new media (digital, social, audiovisual), business development, newsroom organization and media management. With extensive experience in the transformation of legacy media (especially newspapers and television) in digital and multimedia brands, and in the launching of new digital media. Winner of several prizes and distinctions: Society for News Design (SND) for works in print and web and 14 gold José Martí Awards of the National Association of Hispanic Publications (NAHP), between them best newspaper (El Diario, NY and La Opinion, LA) and best weekly newspaper (La Raza, Chicago). Chosen as one of the most influencial Spanish journalists on Internet, according to El Mundo newspaper. Journalism professor in several universities, Master in Journalism and frequent speaker in professional media events, conferences and workshops (WAN-IFRA, INMA and others). Co-author of several books about journalism and digital media. Professional Experience January 1999 to January 2006 Company Name Director of Digital Transformation ImpreMedia Vicepresident of Content, in charge of digital and print operations of the company. ImpreMedia is the leading Hispanic news and information company in the U.S. in online and print. Twenty-three percent (23%) of U.S. Hispanic adults use an impreMedia network product in a given month, drawing 9.5 million unique visitors per month. ImpreMedia publishes products in 15 U.S. Hispanic markets that reach 3.6 million print product readers monthly. Its leading publications include La Opinión in Los Angeles and El Diario La Prensa in New York. Its online properties include: www.impremedia.com; www.laopinion.com; www.eldiariony.com; www.laraza.com; www.laprensa.com; www.laopiniondelabahia.com; www.rumbotx.com; quieromasfutbol.com; and paratimujer.us. Currently managing as Senior Consultant the digital transition of La Nación (Buenos Aires, Argentina), one of the main news media in Argentina and the Impremedia's shareholder to a new business and organization based more on digital and video than in print. CEO and owner of Mediathink Consultores (2007-2013), an international media consultancy and research company specialized in news media: new digital and business projects and how to change the legacy companies to a digital environment. With experience in projects and works in more than one hundred media organizations and twenty countries in Europe and Latin America. Main clients: Vocento, Agencia Efe, Grupo Planeta, Ministerio de Sanidad e Igualdad, La Voz de Galicia, The Cocktail and others (Spain); Grupo Clarín, La Nación, La Voz del Interior (Argentina); El Mercurio (Chile); El Comercio (Perú); O Globo, Correio Braziliense (Brazil); GFR Media (Puerto Rico); La Prensa Gráfica (El Salvador) and others. Associated Director and board trustee of Fundación Instituto para la Innovación Periodística 2IP, a professional and academic organization of innovation and entrepreneurship in journalism and media. Chairman of the Experts Committee in New Business Models for Journalism. Founder and Executive Editor of ADN.es (2007), one of the first innovative news social media websites in Spain (Madrid, Grupo Planeta). Newsroom Reorganization, Contents and Digital Media of 12 newspapers, local television and radio for the main regional and local media group in Spain. January 1996 to January 1999 Company Name CEO and General Manager consultants in news media, content, product, business development, newsroom organization and design. Managing Editor of Diario 16 (Madrid, 1995-97), a national newspaper and digital news media. January 1992 to January 1995 Managing Editor and Art Director of El Periódico de Catalunya Executive Editor of the El Periódico de Catalunya´s special edition during Olympic Games in Barcelona, 1992. Founder, Art Director and Managing Editor in El Sol, a Spanish national newspaper (Madrid, 1990-92). Reporter in the business newspaper Cinco Días (Madrid, 1989) and the local newspaper El Ideal Gallego (A Coruña, Spain). Career in Tech Companies Business and Technology consultant in Classora http://en.classora.com/ an innovative company working in semantic intelligence, web 3.0 and artificial intelligence applied to digital media. Founding partner and shareholder of the digital marketing company Incuentra.com, now nlocal.es (Spain) and nlocal.mx (Mexico) after the sale of company to Plenum Media Group. Education 1989 Newspaper El País-Universidad Autónoma de Madrid Spain Master in Journalism (MA) 1987 Navarra University Spain Bachelor's Degree (BA) : Journalism Journalism Skills academic, Art Director, artificial intelligence, business development, com, Consultant, content, clients, Editor, drawing 9.5, http, innovation, Journalism, Latin, Director, Managing, marketing, 97, works, network, newspaper, newspapers, publications, radio, Reporter, research, Spanish, television, unique, video, websites | DIGITAL-MEDIA | 17562754@gmail.com |
DIGITAL PROJECT MANAGER Highlights HTML, CSS, MS Office, Magento, Simparel, Active Collab, AS400, Visuality Pro
- Familiar with Google Analytics, Photoshop, Axure and FTP systems
- Managed integrations with: KWI, Blue Cherry, Avalara, Smart Focus, Exact Target, Quiet Logistics, Bergen Logistics, Pay Pal, Authorize.net and International Checkout Experience DIGITAL PROJECT MANAGER 01/2015 to Current Company Name City , State Liaison between the Creative Marketing Studio and E-commerce divisions, reporting directly to the Studio Director. Route all creative assets for Tommy.com including bi-weekly site refreshes, blog posts and global campaign initiatives Serve as the main point of contact from the creative teams for third party agencies and other internal departments on special site projects, paid digital advertising projects as well as requests from wholesale and company stores Manage day-to-day priorities for a team of designers and in-house developer Established an efficient work flow processes and spearheading the alignment of the US and global creative teams. E-COMMERCE PROJECT MANAGER 01/2013 to 01/2015 Company Name City , State Managed the day-to-day business, functional and technical enhancements of e-commerce platforms for multiple fashion brands, spanning from product management to third party integrations. Spearheaded all projects and work cross functionally with designers, developers and third party agencies, to drive innovation and best practice, meeting business goals on time and on budget. Operational responsibilities included product uploads, product merchandising, content management, generating and analyzing reports, and interacting with logistics and fulfillment centers as well as third party vendors Managed site builds, redesigns, and added functionality and features; liaised with clients, designers and developers on all projects to ensure project requirements and goals are thoroughly and accurately translated to all parties Spearheaded multiple integrations with ERP and POS systems, payment gateways, email service providers and tax compliance vendors Worked closely with marketing and design teams to help create assets for content marketing campaigns Headed all client meetings and coordinate multiple tasks and project deadlines using project tracking tools; adjust schedules based on new inquiries and fluctuating needs. ACCOUNT EXECUTIVE 01/2012 to 01/2013 Company Name City , State Developed and implemented business strategies for a new dress brand, reporting directly to the President. Held responsible for specialty account business and grew the account base by 50% in one year, generating over $500,000+ in additional sales. Operational and logistical responsibility for the company including order management, coordinating with the finance team and communicating delivery changes to accounts. Merchandised deliveries with the design team and provided design direction based on sales analysis. Represented the brand at all regional markets and managed regional reps in Dallas, Atlanta, Las Vegas and NYC. ACCOUNT EXECUTIVE 01/2008 to 01/2012 Company Name City , State Managed the specialty store business with annual volume of $3.5 million, reporting directly to the President of Sales and CEO. Grew account base by 25%, generating $230,000 + in additional sales yearly. Consistently exceeded seasonal goals by 15-30%. Contributed to $4 million + in European private label sales. Analyzed sales against plan and year-over-year, reporting feedback to the President of Sales, Creative Director and CEO Represented the company at trade shows and regional markets in NYC, Las Vegas and Dallas; consistently exceeded show goals by 35-40% Presented new collections and best sellers to private label buyers, selected prints and fabrics to match their storyboards, communicated their needs to the fabric research and development team as well as the print design team to ensure we maximized all possibilities for sales success. SALES ASSOCIATE 01/2007 to 01/2008 Company Name City , State Assisted in marketing, selling and internal operations across a portfolio of licensed and private label eyewear brands including David Yurman, Cole Haan, Betsey Johnson, Leiber Eyewear, Cache and Ann Taylor. Opened 20 new specialty accounts resulting in $100,000+ in additional sales. Education GENERAL ASSEMBLY
Front-End Web Development UNIVERSITY OF KENTUCKY BBA : Marketing Fashion Merchandising MARIST COLLEGE Marketing Fashion Merchandising Skills .net, Photoshop, advertising, AS400, budget, bi, business strategies, com, content, content management, Creative Director, CSS, client, clients, delivery, direction, E-commerce, email, ERP, Fashion, features, finance, Focus, FTP, functional, gateways, Google Analytics, HTML, innovation, Logistics, Director, marketing, meetings, merchandising, MS Office, developer, order management, Pal, POS, print design, processes, product management, reporting, research, selling, Sales, sales analysis, tax compliance, trade shows, Web Development | DIGITAL-MEDIA | 24679149@gmail.com |
DIGITAL MARKETING DIRECTOR Summary With a background in Marketing and Event production, I extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively, and engaging in active dialogues with global clients. International Marketing development and Event production is my preference for hiring. While working in a multi cultural environments, I believe diversity has a great impact on a company's growth and success. I am interested in joining a company where I can contribute in a variety of ways leveraging my background within innovation tech, entrepreneurship funding as well as my first-hand experiences working producing events for the benefit of networking. The degree was designed to give a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area. Experienced a variety of "core subjects and allowing me to specialize in administration as the selective specific academic area. The degree also developed my practical managerial skills, communication skills and business decision-making capability. Excelled in classes with practical experience, in the form of case projects, presentations, industrial visits, and interaction with experts from the industry.
Volunteer work( events)
Ambassador for a Danish networking event called DABGO. Its a Danish networking group focused on all the sharing the social aspects of life and the business functionalities. Local can connect and network once a month. The group attracted Silicon Valley residents with the average of 30 participants. This event takes place in 30 countries worldwide, on the exact same day, yet once a year I produced the overall event far all our 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding and Web design Experience Digital Marketing Director January 2014 to January 2015 Company Name event software) and Danish American Chamber of Commerce Northern CA (Non-profit Implementing new communications strategies web analytics for their Event software Reconstructed Web-site content, SEO & SEM* optimization with Social media integration between Facebook / Linkedin / Twitter using metrics and analytics. Developed and designed Media presentations such as PowerPoint, and pitching VCs Product development Production partner and promotional events in collaboration with our partner Salesforce( Dreamforce). Structured Sales Processes focused on Lead gen and Enterprise companies Increased web traffic Executed new social media and viral markets to extend the old markets and capture new and untapped markets. Marketing and Event planner for Danish American Chamber of Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 to January 2014 Company Name Provided a number of strategic and tactical assistance for Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support and networking events affiliated with Silicon Valley companies. In addition to strategic network planning. I provided the following functions: Collaborated and supported SCALEit.US projects for Danish startups seeking funding and expansion opportunities in Silicon Valley, finding clients and leads. Supported budgets, logistics and produced events for the international programs. Delivered clients and leads for consultants while expanding our communications networks through international VC events Developed logistic program planning for VC meetings for delegations visiting Silicon Valley. While budgeting with international currencies. Responsible representative for Danish virtual incubators( in Denmark) as well as in house incubators at the center. Maintaining office flow, daily support to the directors while representing our services. Human Resource functions; establishing processes for recruiting, office development and programs for staff growth Focused project marketing communications, social media promotions and Web based content, with reports updates and essential leads for new clients. Aliquam dapibus. Consulate Officer January 2013 to January 2014 Company Name Danish representative authority on the East coast for Danish passports, Visas and legal immigration issues on behalf of 400 Danish citizens Communicating with US authorities, background checks and PET investigation research. Government of Foreign Affairs of Denmark. Project development of Workers group for Dual citizenship in Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship for Danes abroad Assisted and supported the Danish founded SCALEit.US startup program with event planning in collaboration with the Swedish Innovation Center, Norway House , Silicon Vikings while handling the budget. Translator & Product Tester, Apple HQ. January 2010 to January 2012 Lead Danish Translation support, testing software on various platforms for product release. Worked with Worldserver, Z-pro and iCloud onsite HQ and offsite. Supported projects feedback and communication, meeting Lead Danish Translation support, testing software on various platforms for new product releases. Reviewed of highly technical content, ensuring internal linguistic standards are met. Education MBA : Social Innovation San Francisco State University Social Innovation Still in progress: Educational goal is to focus on the processes of innovation, collaboration management and design thinking to address social problems and opportunities. Become tomorrows facilitator for International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing with Projects a wide variety of fields including high tech, marketing, information technology, international trade, life science industries, government and Innovation. Focusing on a highly qualified extensive projects with develop hands-on problem-solving techniques, keeping budget and time management as key factors. BFA : Photography , 1 2008 BFA Photography Minor HR, San Francisco State University Photography a minor in Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes with studies in social media and small business startups development and entrepreneurship. BA : Business Administration , 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design | DIGITAL-MEDIA | 81508860@gmail.com |
DIGITAL MARKETING MANAGER Summary 10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends. Highlights Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 to Current Company Name City , State Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities. Manage a team of 5 employees. Develop and maximize the sales funnel process from audience to acquisition to grow revenue. Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing. Help drive overall Content Marketing strategy for Lead Gen Programs. Influence Social Media Marketing Strategies to help generate ROI through all channels. Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics. Responsible for all budget management associated with SEM. Manages all relationships with external vendors. Provide digital marketing thought leadership to organization. Stay current on research and emerging trends - clearly communicating an impact of changes and new developments. Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM. Develop and implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs. Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams. Testing includes offers, customer segmentation, creative and messaging. Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment. Increase traffic, revenue and business acquisition through paid and natural search. Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget. Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects. Prepare and communicate both regular and ad hoc reporting on online marketing performance. Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations. Provide opportunities for associates to take ownership of initiatives and coach to successful completion. Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly. Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website. Includes developing new plan, process and schedules to kick project off from scratch. Oversee all creative initiatives for Human Resources, Recruiting and Training. lead project for Career Page redesign) Manage email program - careers and newsletters. Successfully develop strategic strategies and project plans/schedules. Actively analyze competitive companies in order to improve understanding of customer needs and expectations. Prepare and lead weekly status meetings. Work with internal clients on yearly planning and budgeting. Sr. Program Manager 04/2010 to 09/2010 Company Name City , State National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management. Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services. Sr. Account Executive 06/2006 to 04/2010 Company Name City , State Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 to 06/2006 Company Name City , State GE, Workscape, Life Line and Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State Education BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing
Certifications
Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website | DIGITAL-MEDIA | 28679359@gmail.com |
DIGITAL MARKETING INTERN Education 2015 Bachelor of Arts : Psychology, Corporate Strategy Vanderbilt University － City , State Cumulative Grade Point Average: 3.4 Major Grade Point Average: 3.6 Summary Hardworking, passionate Vanderbilt student intending to obtain Fall on-campus employment to both grow and excel in all endeavors. Experience 06/2013 to 08/2013 Digital Marketing Intern Company Name － City , State Executing and overseeing corporate digital marketing campaign through various platforms including company Twitter and Linkedin pages. Updating company web media using Sitecore Web Content Management system. Working with corporate marketing consultants to determine appropriate customized programs and strategies for various web-based market segments. 12/2012 to 05/2013 Student Fundraising Ambassador Company Name － City , State Updated contact information, provided institutional affairs updates, and stewarded University fundraising efforts of alumni and constituents of Vanderbilt Inspired new supporters to contribute funds, while maintaining relationships and encouraging increased support with existing contributors. Made risk analyses and balanced cost-time data to focus efforts on most appropriate fundraising activities. 12/2011 to 05/2013 Tutor Company Name － City , State Provided student-athletes with academic assistance. Submitted detailed reports of each individual tutoring session. Updated Counselor and Tutor Coordinator on progress over time. 04/2011 to 11/2012 Advertising & Public Relations Intern Company Name － City , State Executed brand endorsement, talent discovery, and talent relations duties. Orchestrated promotional and vendor agreements with various entities including music groups, festival hosts, and supplement wholesalers and websites. Wrote and distributed advertisement and press material to third party media outlets. Developed various promotional and advertisement campaigns through company social media and web-based entities. 06/2012 to 08/2012 Marketing Intern Company Name － City , State Utilized Microsoft Customer Relationship Management system to establish a database of current and potential clients. Performed routine teleconferences with clients to discover needs and delivered summaries to manager. Worked under direction of management and C.E.O. to reach out to potential clients and develop interest in company services. 04/2012 to 08/2012 Journalist Company Name － City , State Wrote articles and daily blog posts for internet news source withover 300,000 unique monthly readers. Implemented articles to social media sites like Facebook, Twitter, and Foursquare to increase viewership through concise "Post Blasts". 05/2011 to 08/2011 Data Analysis & Administrative Intern Company Name － City , State Assisted company chair with administrative activities including data entry and analysis. Performed accounting duties including composing expense reports and suggesting fund allocation. Sustained contact with property owners about building activity and relayed information to company chair. 05/2008 to 08/2011 Sales & Marketing Associate Company Name － City , State Sold billiard tables and accessories and provided advice and consultations on product inquiries. Built and retained direct relationships with clients and affiliates to ensure satisfaction. Provided significant direction for developing company website including layout, organization system, and transition to e-commerce services. Implemented company social media presence and directed various other web-based promotional campaigns. 03/2009 to 05/2010 Volunteer Company Name － City , State Taught special needs children how to play various sports and other recreational activities. Technical Skills General Software Proficiency: Microsoft Office, Microsoft Works, Microsoft Customer Relationship Management System, Microsoft Publisher Creative Design and Media Proficiency: Adobe Photoshop, Adobe Illustrator, Pro Tools Web Proficiency: Wordpress, Sitecore Content Management System, Hootsuite Certifications: Hootsuite Accomplishments 1st Place Marketing Campaign "The Next Chapter" in Vanderbilt University Managerial Studies Department "Parnassus Marketing" Competition Illinois State Scholar Prairie State Achievement Award Won "Battle of the Bands" competition for Chicagoland high school musicians 2009, 2010 Hold school record for Northside College Preparatory High School Track & Field events: "Middle Distance Medley" 2010, "Throwers Relay" 2010 | DIGITAL-MEDIA | 14556869@gmail.com |
GLOBAL SR. MANAGER, PAID MEDIA Professional Summary I am a digital and product marketing professional with 13 years of experience, helping businesses increase their brand presence, engage with their customers and generate revenue throughout the customer lifecycle. My success comes from understanding and speaking to customer needs, creating compelling programs and pushing the boundaries of today's innovative marketing platforms to drive measurable results. Core Qualifications Digital Marketing Social Media Marketing Lead Generation Brand Managemen Online Advertising Search Engine Marketing Product Marketing Strategic & Tactical Planning Storytelling Content Creation Product Messaging Mobile Marketing Experience Company Name City , State Global Sr. Manager, Paid Media 04/2014 Pioneers Rackspace's paid marketing initiatives to drive lead generation and eCommerce conversion through customer engagement Develops strategy for enterprise, mid-market and SMB marketing plans to ensure digital programs contribute to business growth Manages annual budgets of $6M across six differentiated business units Collaborates with Creative, eCommerce and Brand teams to ensure a consistent story is told throughout the user experience Provides business insights to internal clients to realize cross-channel efficiencies and optimization. Company Name City , State Director of Digital Marketing 01/2013 to 11/2013 Led HP Autonomy's search engine marketing, online advertising, blog and social media content and marketing strategy Worked directly with HP Autonomy business units to conceptualize content and messaging and integrate this into lead generating digital campaigns to promote product pushes Created and oversaw blogging platform recognized as the consistent top performer of all HP Software blogs, with over 35 contributing authors Managed HP Autonomy's social profile, increasing social awareness by 50% and digital lead generation by 75% for HP Autonomy within three months through aggressive content creation and promotion Company Name City , State Director of Product Marketing 06/2011 to 01/2013 Worked closely with C-level management to set product vision, messaging and market positioning for Autonomy's Promote suite of technologies Raised portfolio awareness by creating and managing divisional strategic marketing implementation plans across all marketing channels and devices for company's customer experience management , mobile, and eCommerce solutions Conducted educational and promotional speaking engagements, videos, whitepapers and sales collateral for Autonomy's marketing optimization platform, generating over 500 sales leads in one quarter Devised and created high level marketing collateral, including case studies, sales presentations, white papers, and strategic marketing briefs, targeting C-level executives Company Name City , State Account Director 06/2010 to 05/2011 Managed a $5.5M marketing budget, developing and executing marketing strategies and budget planning for major telecommunications company Worked directly with client to create multi-channel e-commerce marketing programs to drive bottom-line results and increase brand loyalty Managed large-scale mobile and website redesign project to raise customer engagement and adoption Developed business strategies that increased product awareness and brand image over website and mobile platforms Company Name City , State Sr. Marketing Manager 01/2008 to 05/2010 Managed all marketing content creation and marketing initiatives for North American market while working with global team to ensure synergies Developed content and executed strategic plans against budget, managing successful project from inception to completion Controlled overall company image and messaging across all marketing collateral in print, interactive, social media and electronic formats Increased brand visibility in North American market by 60% in one year through on and offline marketing campaigns -- including SEO/SEM, mobile, social media, website, events, and print Company Name City , State Account Manager/Director 10/2006 to 11/2007 Developed and executed against interactive marketing plans and initiatives for client's six CPG brands Conducted competitive and industry analysis to make informed recommendations to key stakeholders Improved structure for measuring and reporting campaign performance against ROI, resulting in 75% increase in tracking of KPIs Company Name City , State Interactive Account Supervisor 02/2005 to 10/2006 Identified and scoped interactive opportunities across all agency accounts, including brand, lead generation and e-commerce Developed, trained and enriched agency's interactive department for account management, media and production functions Worked with Business Development team to increase interactive projects by 150% Company Name City , State Sr. Account Manager 09/2003 to 01/2005 Promoted and ensured consistent brand messaging through all interactive channels Developed strategic retail business and interactive marketing plan for client's penetration into growing market segments Conducted and analyzed interactive research and competitive information to advise on brand strategy, increasing brand presence in online sector Company Name City , State New Media Manager 12/2000 to 09/2003 Directed strategic online marketing branding efforts for the Telecommunications, Media & Entertainment and High Tech website segments Created targeted interactive campaigns for select clients, increasing loyalty by 75% in three-month timeframe Implemented online business processes to increase new business leads by 110% in one year Education Masters of Business Administration : International Marketing Georgia State University , City , State , USA International Marketing Bachelors of Science : Dietetics University of Maryland , City , State Dietetics Skills account management, advertising, agency, brand strategy, branding, budget planning, budgets, budget, Business Development, business processes, business strategies, C, competitive, content, content creation, conversion, client, clients, e-commerce, e-commerce marketing, eCommerce, HP, image, industry analysis, Director, managing, marketing plan, marketing plans, market positioning, marketing strategies, marketing strategy, marketing, market, marketing collateral, messaging, enterprise, online marketing, optimization, presentations, Product Marketing, promotion, speaking, reporting, research, retail, sales, strategy, strategic, strategic marketing, strategic plans, white papers, telecommunications, vision, website | DIGITAL-MEDIA | 23810469@gmail.com |
INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I am a digital marketing and strategist specializing in lead generation through content strategy, digital campaign optimization, and marketing on digital and social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written and verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative and Innovative Accomplishments Developed social media strategy Increased leads through social media engagement and marketing by %% over XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 to 01/2016 Company Name City , State Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Collaborated with advertising and promotion managers to promote products and services. Managed new product and content releases. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Worked effectively in a heavily cross-functional, fast paced environment. Managed, mentored and developed a team of [Number] product managers. Spearheaded the creation of blogs and social media content. Managed all company customer engagement campaigns. Manage team of eight content coordinators, writers and social media managers Oversee social media management Develop digital content strategy Responsible for analytics and content reporting including SEO and social media Generate leads through content marketing, social media advertising and PPC Lead nurturing campaigns and email communications/ lead generations. Owner 07/2010 to 08/2015 Company Name City , State Developed digital strategies that support organization's business goals and objectives Spearheaded the creation of blogs and social media content.Managed, mentored and developed a team of [Number] product managers.Produced engaging online marketing campaigns.Planned and managed budgets in excess of $100,000. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Content development including blogs, email newsletters, presentations and video Led social media initiatives for hospitals and service lines Managed Site Core content development for a major website migration Community manager for social media platforms (Facebook, Twitter, Pinterest, Google +) Blog for consumer and B to B audiences Wrote e-newsletters Responsible for search engine optimization, marketing and pay-per-click campaign management. Co-owner/ founder 08/2010 to 01/2016 Company Name City , State Co-founder of networking events company specializing in social media for women Host Twitter parties, created branded campaigns, manage email marketing Work with brands such as UPS, Google, Logitech, Zagat, Frito Lay Planned and managed budgets in excess of $[Amount].Evaluated return-on-investment and profit-loss projections.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Manage social media accounts for brands Operate franchises in Chicago, New Jersey and Atlanta. Writer 10/2008 to 01/2016 Company Name City , State Features staff writer for monthly, local magazine. Wrote unique text for SJ Magazine, including general and branded content. Manager 02/2010 to 07/2010 Company Name City , State Developed strategy and implemented first social media marketing initiatives. Content manager for Virtua.org, VirtuaWoman.org and VirtuaBaby.org. Produced presentations for senior leadership and internal communications Led staff and external agencies to develop products and promotions, analyze sales, manage trade shows, purchase media, provide creative services, and conduct PR. Led a cross-functional team through the product development lifecycle and strategic planning functions for a new release of [Type] product, generating over [$] in sales. Manager 01/2008 to 02/2010 Company Name City , State Editor and writer for award-winning publications, The Virtua Voice and HealthSavvy. Managed freelance and staff writers. Developed and managed internal communications, events and campaigns. Managed internal web-based demand generation campaigns by collaborating with internal channels to ensure brand consistency and best practices.Conducted market research to rationalize category and segment opportunities. Senior Marketing Specialist 05/2006 to 01/2008 Company Name City , State Editor and writer for award-winning internal publication, The Virtua Voice. Developed and managed external and internal communications. Produced annual employee and patient satisfaction videos. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies. Marketing Specialist 09/2005 to 05/2006 Company Name City , State Produced marketing and patient education materials. Wrote and produced monthly e-newsletters and service line newsletters. Writer/Producer 10/2003 to 09/2005 Company Name City , State Wrote, produced and edited promotional campaigns for television and the web. Collaborated with designers, photojournalists and reporters for promotional content. Supervised a team of [Number] editors, associate producers and production assistants on a wide range of projects. Coordinated post-production for [Number] different shows per [Time period]. Set up equipment for broadcasts and promotions at station remotes.Wrote and produced short-form content, sizzle reels and image spots.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns.Led concept development, graphics, storytelling and delivery of segment ideas.Collaborated with team leadership and other key stakeholders on key editing and production decisions. Associate Producer 01/2000 to 10/2003 Company Name City , State Wrote, produced and directed promotional campaigns for brands. Collaborated with videographers, editors, designers and talent for production. Collaborated with team leadership and other key stakeholders on key editing and production decisions.Produced [Number] television and digital news segments each [Time period].Led concept development, graphics, storytelling and delivery of segment ideas.Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. Education Bachelor of Science : Telecommunications and Speech May 2000 Kutztown University City , State , USA GPA: Cum Laude Cum Laude Skills Photoshop * Video editing software including AVID, Final Cut Pro and Apple iMovie * Content development and strategy * Content management systems including Blogger, Sitecore and Wordpress * Copywriting and editing * Email campaigns * Google analytics * Apple/Mac platforms and applications * Microsoft Office Suite * SEO * PPC campaigns * SalesForce * Radian 6 and other social media Listening tools * Social media platforms and engagement consoles * Video content development including scriptwriting and storyboarding * | DIGITAL-MEDIA | 16536141@gmail.com |
DIGITAL ADVERTISING CONSULTANT Experience Digital Advertising Consultant , 07/2013
to
12/2017 Company Name – City
,
State Responsible for negotiation and execution of programmatic and direct buys and handle the day- to-day campaign operations across multiple DSPs and other partners. Responsible for accessing company's digital strategy and recommend tactics to achieve platform efficiencies and brand awareness. Develop performance KPI Expectations for company's strategic objectives. Executed A/B testing for client strategy to report and recommend best performing variables. Promoted and demonstrated the value of Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, and website solutions to generate new business within the organization's niche market. Analyzed and implemented various digital marketing tools to develop well-rounded strategy for the organization. Maintained all ad campaigns and ensured appropriate reports and delivery rates. Worked with web development team to implement tracking pixels. Be the main point of entry for all internal and external tracking pixel placements. Sales Engineer , 03/2008
to
04/2010 Company Name – City
,
State Provided pre-sales technical assistance and on-line product education of SaaS ad serving management software AdJuggler. Created and presented training courses on relevant and proper ad operations workflow for 80+ publisher and marketer clients in the B2B and B2C business. Implemented direct, programmatic, and remnant campaigns using several DSPs, created QA processes, and solved delivery and discrepancy issues. Implemented 1st and 3rd party creative assets for campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links and E-mail Newsletters. Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, and client media plan implementation. Prepared technical presentations to effectively communicated AdJuggler's value proposition within a highly competitive ad serving platforms market. Coordinated the design, development, and maintenance of specialized Ad-Serving platform software tailored to client's strategy and workflow. Evaluated, tested and integrated vendor partners for data targeting, verification, and maintenance. Each vendor was evaluated on features, service, price, and other metrics to determine integration suitability with AdJuggler Ad Server Platform. Worked with 3rd party rich media and video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements and implementation. In addition to maintaining vendor relationships to facilitate efficient integration of 3rd party media assets with AdJuggler Ad Server. Provided on-going training and support for members of the sales team, including client on- boarding, Request For Proposal and Insertion Order. Provided customer training and implementation assistance on online ad serving and management software. Worked with clients to define campaign requirements, including KPI and performance benchmarks to ensure satisfactory ROI. Maintained product road maps and feature specifications in addition to managing product releases timelines of major product builds and custom development requests. Drive operational efficiency through the design, creation, and maintenance of an extensive technical documentation and reference material regarding AdJuggler Ad Server platform as well as ad operations processes. Produced In-platform contextual instructional video modules for the AdJuggler Ad Server platform. Solicited and incorporate feedback from Beta User and Clients of the Ad Server Platform to improve workflow with the UI/UX design of the Ad Server. Client Data Analyst , 06/2007
to
03/2008 Company Name – City
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State Provided on-line customer support for leading software's, RoboForm Pro, RoboForm2Go and Goodsync, through web based customer support application. Assisted Customers with downloading, activation, and technical issues via telephone. Handled organization computerized shipping and receiving of goods. Performed verification of on-line purchase, authentication of credit card as well as other payment methods. Education Bachelors of Science : Computer Science Eastern Shore
,
May 2007 University of Maryland Computer Science Eastern Shore Summary 7+ years of experience in strategic planning, programmatic advertising, campaign management, performance optimization, and inventory forecasting. Experience in programmatic advertising with proficiency in ad serving, DSP, SSP, DMP, Ad Exchange, and Ad Network platforms. Experience in leveraging all facets of advertising operations including but not limited to campaign management, advertising application management and detailed campaign analysis. Proficient in the use of various reporting tools and advertising platforms. Extremely passionate and knowledgeable about digital media. Highlights DoubleClick (DFP-Certified, DCM & DBM) as well as an understanding of programmatic advertising delivery processes, including but not limited to Ad Exchanges, Demand and Supply Side platforms, RTB, and prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient in Basic SQL, JavaScript, and HTML5/CSS Skills Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow | DIGITAL-MEDIA | 12085736@gmail.com |
DIGITAL COMMUNICATIONS SPECIALIST Summary Digital communications professional with over 10 years of experience seeking a new opportunity where I am able to use and expand my experience in writing and editing, online marketing, social media strategy and management, blogging, and web content management. Skills Solid knowledge of AP Style Excellent knowledge of use of Microsoft Office - Excel, Word, PowerPoint, Outlook 508 compliance Website content management with OpenSource platforms Proficient use of mass marketing systems Proficient use of Google Analytics Proficient use of Hootsuite Sprout Social to maintain social media networks Technical writing background with experience writing for national publications Basic knowledge of Adobe Acrobat Pro, Photoshop, and Illustrator Experience Digital Communications Specialist 12/2015 to Current Company Name City , State Develop, write and execute communication plans for projects of all scale. Manage social media accounts (Facebook, LinkedIn, Twitter and YouTube) for the Social Security Administration's Ticket to Work program. Utilize Sprout Social to schedule and manage social media posts and activity. Coordinate closely with the Information Technology (Systems) department and client to write about complex subject matter. Ensure accessibility of PDFs and compliance with standards established by Section 508 of the Rehabilitation Act of 1973. Develop, coordinate and implement content for all communication channels. Edit and develop content so it is optimized for website publication. Coordinate closely with managers project-wide to ensure delivery of website content, publications, and training materials and courses. Communications Specialist 08/2012 to 12/2015 Company Name City , State Ensured consistence and accuracy in internal and external communications. Edited and revised all marketing content to guarantee the highest quality of writing. Created and edited content for the organization's annual report. Developed and implemented communication strategies and information programs. Created and carried out social media strategy and oversee implementation of national social media campaigns. Worked with Subject Matter Experts to develop messaging and content. Developed, wrote and edited proposals, marketing and communications plans, marketing materials and website content. Reporter 06/2008 to 08/2012 Company Name City , State Wrote for Accounting & Compliance Alert, a daily online newsletter focused on the accounting profession. Edited and proofread articles. Covered Congress, specifically the House Financial Services Committee and Senate Banking Committee. Wrote about tax law, regulations and issues impacting investors and public companies. Reporter 06/2006 to 06/2008 Company Name City , State Wrote articles covering commercial real estate in a real-time news environment. Wrote daily for eNewsletter. Standardized press releases for publication. Promoted to the position of Reporter II in June 2007, after taking on more challenging assignments, writing daily and monthly columns, and tackling a wider array of subject matter. Education and Training B.A : Communication May 2006 George Mason University City , State Communication Skills Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials | DIGITAL-MEDIA | 20210676@gmail.com |
DIGITAL MARKETING ACCOUNT MANAGER Experience 11/2014 to 06/2017 Digital Marketing Account Manager Company Name － City , State Creative, analytical, problem solver responsible for developing, implementing and executing strategic marketing plans. Ensure that marketing services are delivered efficiently and effectively, yielding positive ROI. Manage the day-to-day of on- projects, collaborating with team and clients, ensuring all projects meet deadlines. Create, manage, design, and implement email campaigns, ensuring they align with strategy, branding and goals. Manage email lists, segmenting for campaigns, and created an ongoing schedule of content. Designed presentations, documents, marketing collateral and print, ensuring brand consistency. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Facilitate weekly client calls to discuss upcoming deliverables, website metrics and site analytics. Created annual editorial calendars based on clients' expectations and adapting strategies as needed. Project manage entire campaigns adhering to the editorial calendar for content creation, dates, and channels. 11/2014 to 07/2015 Marketing & Website Manager Company Name － City , State Developed and implemented, and coordinated marketing strategies across all marketing channels. Enhance the brands online visibility to engage with potential customers, gain customer acquisition, and increase brand awareness. Plan and create content calendar with design and copy for website, advertising, and marketing collateral. Responsible for all aspects of campaigns including development, design, launch. Designed high quality, creative content to be used for print and online for visibility and brand recognition. Implemented an ecommerce platform and shopping cart to generate web sales. Optimized website for search engine performance to drive website traffic, and increase online visibility. Strategized and implemented a marketing plan ensuring all plans were aligned across all platforms. Create style guides, brand guidelines and standards assure that the brand is handled consistently. 08/2014 to Current Digital Marketing & Branding Consultant Company Name － City , State Assist a variety of clients to meet business objectives by building brand awareness, strengthening online presence and improving the marketing strategy using comprehensive tactics. Provide clients with insights regarding promotions, branding, and strategies for marketing success. Provide clients with the implementation of marketing strategies. Develop, design and manage all digital marketing campaigns. Design and implement strategies to drive online traffic. Review new and innovative strategies to ensure the clients are at the forefront of digital marketing. Provide support and guidance with marketing, strategy development and implementation. 08/2012 to 06/2014 Teacher's Assistant Company Name － City , State Provide support for teacher, allowing maximum time for planning and teaching. Worked alongside teacher to create and provide students with a positive, well-organized, functional classroom for maximized instructional time. Assist the teacher with implementing the daily curriculum and management of the classroom. Supported lead teacher in creating a successful learning environment. Reinforce lessons by reviewing with student's one-on-one or in small groups. Attend all staff trainings, in-services and workshops. Treated confidential information about students and staff in a professional and ethical manner. Established and maintained a cooperative, supportive and effective relationship with all personnel. Education and Training 12/2010 Bachelor of Arts : Elementary Education University of North Florida Elementary Education 07/2007 Associates In Arts : Elementary Education Florida Community College of Jacksonville Elementary Education Skills Adobe Creative Suite, advertising, Automation, branding, content, content creation, Customer Relationship Management, client, clients, ecommerce, editorial, E-mail, email, functional, marketing plan, Marketing Planning, marketing strategies, Marketing Strategy, marketing, marketing collateral, personnel, presentations, problem solver, Project Management, quality, sales, strategy, strategy development, strategic marketing, teacher, teaching, website, well-organized, workshops Activities and Honors Strategic and creative marketing professional with experience in project management, strategy, creative design and email marketing used to generate brand awareness and revenue using a variety of marketing channels designed to attract and keep customer relationships.
*Expertise in multiple digital marketing disciplines, including inbound, affiliate, content, and email marketing
*Excellent project and time management skills with ability to multitask, prioritize tasks and meet deadlines
*Well-developed interpersonal skills allowing the ability to communicate effectively and strengthen relationships
CAREER OBJECTIVE
Seeking a full-time marketing position at an organization where I contribute my experience and expertise in the fields of marketing, creative design, analytics, to work collaboratively as a member of a team as well as independently to achieve company goals and promote growth. | DIGITAL-MEDIA | 22706174@gmail.com |
DIGITAL MARKETING MANAGER Career Focus Digital Marketing Manager Accomplished professional in digital marketing, digital project management, content management and migration, SEO, social media and web analytics. Identify, manage and implement web based solutions for a variety of online initiatives including multi-national/multi-lingual website development. Act as the technical lead in digital marketing decisions with the keen ability to keep projects moving forward in the face of obstacles. Effective vetting of technical specifications, industry research, vendor selection and management of internal and external resources. A strong ability to build rapport with peers and influence others along with building relationships with key decision makers. Manage offshore teams and responsible for re-engineering processes and implementing agile development methodologies. Core Strengths Web Marketing Strategy Development Web Analytics and Analysis Vendor & Contractor Management Project Management Team Building and Education E-Mail Marketing Business Needs Analysis Technical Proficiency Competitive Analysis Search Engine Optimization (SEO) External Agency Management Performance Management Search Engine Marketing (SEM) Cross-Functional Team Collaboration Resource Allocation Social Media Web Marketing Best Practices Content Management System Analysis Summary of Skills Web Graphic Design, Web User Interface Design, Multimedia Content Development, Coordination, Project Management, Web Savvy, Layout Skills and Internet Presence SEO Optimization, SEM, Social Media, Analytics, Link Building Strategy, Keyword Research MS Office, Adobe Photoshop, Dreamweaver, Illustrator, Flash and Acrobat Google Analytics, Siteimprove, WebTrends, Websidestory, Netsight HTML, XML, CSS and extensive experience with several CMS systems. Knowledge of JavaScript, Jquery, PHP and Ajax. MS Project and Visio (basic) Global marketing Media relations Professional Experience DIGITAL MARKETING MANAGER 12/2008 to Current Company Name City , State Coordinate and congruently oversee diverse projects and responsibilities, which involve: Research and industry knowledge and prioritization, content, design, informative architecture, user requirements, user experiences and site flow. Conceptualized, designed and instituted a website uplift. Directs and disperses a $1M budget, entailing: Scope, define, estimate and manage budgets for digital projects, including websites, search engine marketing and social media campaigns. Function as Art Director of visual and digital content surrounding external websites. Support the company objectives and promote branding, as well as consult stakeholders on the development of web content. Lay out clearly defined expectations for the development team, along with receiving them also. Communicate technical concepts to non-technical staff in a clear and concise manner. Innovatively promote unique opportunities between the web and other venues. Manage and allocate workflow through layoffs, train and lead virtual website team overseas, and additionally supervise staff work performance, including: Recruiting, hiring and training, and oversee career development activities. Utilize Search Engine Optimization (SEO) and social media to develop new business. Perform evaluations of websites, research, deck preparation, in-person pitches and education to staff on SEM best practices. ONLINE MARKETING COORDINATOR 09/2006 to 12/2008 Company Name City , State Designed a real-time application to retrieve lawyer bios across 38 different offices. This process eliminated duplicate repositories and saved duplicated efforts. Managed Internet profiles for over 2K lawyers, which were domestic and internationally located. Gathered and posted web articles, press releases, events, graphics and video content. Organized, oversaw and implemented strategic plans for a successful online alumni website, including: Tracking timelines, deliverables and presentation of project results. Created graphics and online pages that were user friendly to support web and e-mail campaigns. Successfully evaluated on behalf of client alerts: email metrics, including delivery, open, and, clicks, and conversion rates. Determined performance optimization and made recommendations for web data and user behaviors. ELECTRONIC MARKETING SPECIALIST 05/2004 to 09/2006 Company Name City , State Supervised daily website maintenance. Ensured aesthetic consistency while servicing 250K key industrial decision makers. Incorporated cost-saving technologies and saved the company $20K. Managed and enhanced automating processes and tapped into in house technical expertise. Responsible for and maintained a strict adherence to a $200K budget. Recruited, evaluated, hired and supervised outside vendors. Planned projects and uphold expected outcomes according to schedule, as well as kept up on issues and brought about swift and efficient resolutions. Co-created graphical elements and PDF's, along with other traditional and Internet avenues. Redesigned and implemented highly effective email marketing campaigns to assist in driving traffic and increase online sales revenue to ensure corporate goals were met. Fostered positive open relationships with the sales force and upper management to mitigate concerns and promote successful online advertising programs, such as: Banner and text ads, video advertising and online surveys. Created and maintained marketing collateral; media timelines, stat sheets, sales guides and Web reports. Education BACHELORS OF SCIENCE : Web and Graphic Design Liberty University New York University, CLE Mac Learning Center City , State MANAGEMENT SKILLS FOR NEW SUPERVISORS: American Management Association, CLE Web and Graphic Design Skills Acrobat, Adobe Photoshop, ads, advertising, Art Director, basic, branding, budgets, budget, CMS, concise, content, Content Development, conversion, CSS, client, delivery, Dreamweaver, driving, e-mail, email, Flash, graphics, hiring, HTML, Illustrator, JavaScript, Layout, MANAGEMENT SKILLS, marketing, marketing collateral, MS Office, MS Project, 2K, Multimedia, Optimization, PDF, PHP, press releases, processes, Project Management, real-time, receiving, Recruiting, Research, sales, Search Engine Optimization, Strategy, strategic plans, swift, unique, User Interface Design, video, Visio, Web Graphic Design, website, web content, websites, WebTrends, workflow, articles, XML | DIGITAL-MEDIA | 18354623@gmail.com |
DIGITAL STRATEGY CONSULTANT Summary To further my career in the insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical and Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As a campus student leader I was involved in many extracurricular activities on campus while also excelling scholastically. Some of these extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities & Events Board, and Omega Psi Phi. Charter Property & Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 - Foundations of Risk Management & Insurance CPCU 520 - Insurance Operations, Regulation, and Statutory Accounting Achievements & Volunteering Honors Delaware State University - Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services - Northeast Region's #1 collector ACE Group Insurance - $580,448 in bound premium with $187,191 of that being ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School - Marketing / Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 to Current Company Name Help to define & implement a metric, ROI-driven organic growth marketing strategy through use of real-time business intelligence and content marketing strategies Direct targeted marketing efforts that introduced new products and promoted product visibility Execute e-mail marketing programs Research emerging trends in digital media, marketing, advertising, and social media Website design, development & optimization. Director of Marketing January 2013 to January 2015 Company Name Was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback and enforcing deadlines. Traveled nationally to meet with potential employees & interns and deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and overall marketing plan. Foreign Casualty Production Underwriter January 2011 to January 2013 Company Name Served in a dual functional role while participating in ACE's Early Career Development / Trainee program by processing multinational service requests, and assisting experienced underwriters. Analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap and ransom, and accidental death & dismemberment. Conducted a offsite broker meetings each month to market ACE's insurance products while also making sales calls to brokers, participating in monthly production meetings, conducting market research and cross selling activities. Heavily contributed to our regional premium goal with $580,448 in bound premium. Education BS : Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design | DIGITAL-MEDIA | 17432318@gmail.com |
AUTOMOBILE TRANSPORTER Professional Summary Dedicated, responsible Class A driver with a clean driver's license. Self-motivated and customer-focused.Exceptional leader talented at leadership, communication, and management skills. Excellent team player with over 20 years of experience in the military and trucking industry.Talented Mechanist Tech with more than 8 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. Areas of expertise include mechanics, technology, and management. Key Skills Quality control OSHA regulatory compliance Dependable independent worker Clean D.O.T. Good at following instructions Solid communication skills Strong organizational skills Strong work ethic Team player Timely project completion Work Experience 05/2014 - Current Company Name － City , State Automobile Transporter Conducted daily DOT pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures Transported freight from origin to destination in a safe and timely manner. 09/2009 - 05/2014 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Picked up customer loads in a timely and accurate manner. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts. 02/2006 - 09/2009 Company Name － City , State Independent Contractor Facilitated successful internal and external audits through sound and thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Process accounts payable for 3 employees. Entered financial data into the company accounting database to be verified and reconciled. Tracked financial progress by creating quarterly and yearly balance sheets. Streamlined bookkeeping procedures to increase efficiency and productivity. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Performed periodic budgeting/modeling to project monthly cash requirements. Drove car transporter, applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships. Verified the contents of inventory to match bill of lading forms. Maintain driver log. 10/2004 - 02/2006 Company Name － City , State Driver/Car Hauler Transport automobiles from manufacturing plant to the dealership. Worker directly with training, departments, co-signees, and management to achieve on prompt deliveries new and pre-owned vehicles. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures. Trained New drivers. 08/2003 - 10/2004 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Loaded and unloaded trailers with mechanical freight handling equipment. Delivered personal Vehicles to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. 09/2000 - 05/2003 Company Name － City , State Driver Safely loaded and unloaded deliveries according to size of load and content description. Transported deliveries locally and over the road. Managed discrepancy documentation for incoming shipments. Submitted all delivery documentation in a timely manner. Maintained a daily, legible DOT log book and submitted corresponding documents. Completed basic maintenance such as minor repairs to keep vehicle neat and running properly. Reported all accidents, damage and malfunctions involving company equipment to management. Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Answered customer questions regarding delivery promptly and accurately. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions. 04/1992 - 09/2000 Company Name － City , State Aviation Machinist Mate Supervised the creation and validation of anti-terrorism plans on all ships. Developed and led training programs in preparation for combat. Operated and maintained communications equipment. Documented and processed classified materials. Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements. Guided and coordinated unit's force protection programs to meet fleet requirements. Planned and briefed personnel on missions. Established and commanded field communication operations. Routinely checked measuring equipment to resolve testing problems. Monitored production operations for compliance with specifications and promptly reported defects. Discarded and rejected products, materials and equipment that did not meet specifications. Worked within flight operations to maintain a culture of safety with efficient procedures. Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency. Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures. Coordinated communication between air traffic control and maintenance personnel. Performed and supervised airfield management activities. Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed. Calculated the aircraft weight and balance, performance and fuel requirements. Assisted with the Safety Risk Management (SRM) process. Announced and demonstrated safety and emergency procedures. Specialized Training 2000 Road Master Truck driving School － City , State , United States Truck Driving GPA: GPA: 3.7 Class A CDL License Road Master Truck Driving School City , State Class "A" Commercial Driver License (CDL) Credentials TWIC card | AUTOMOBILE | 11797122@gmail.com |
AUTOMOBILE SERVICE MANAGER Summary Attentive Automobile Service Manager with comprehensive knowledge of the automobile industry. Adept at providing an
optimal level of customer support that includes speedy resolutions to customer service issues. Specialize in managing an
able staff to meet customer expectations. Experience 05/2013 to Current Automobile Service Manager Company Name － City , State Ensured that warranty specifications were upheld when work was performed Managed vehicle repair requests and regular service appointments Maintained inventory of replacement parts and prepared purchase orders Prepared shop displays of auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance with shop standards. 06/2011 to 05/2013 Automobile Service Manager Company Name － City , State Clearly defined employee responsibilities and tracked performance. Assisted with initial diagnostics and supervised vehicle work. Ensured that customer and employee areas were kept clean and organized. Managed service requests and prepared a database listing such requests. Ensured timely completion of vehicle services. Coordinated with sales team to prepare marketing strategies. Education and Training 2011 Bachelor's Degree : Automotive Technology University of California － City , State Automotive Technology 2014 Associate's Degree : Business Management University of California － City , State Business Management Want more? Check out our other examples. See More Examples Skills vehicle repairs, database, inventory, marketing strategies, sales | AUTOMOBILE | 16332293@gmail.com |
DATASTAGE ETL DEVELOPER Summary I have 6 years of ETL experience and extensive experience in business and system analysis across multiple platforms using the full software development life cycle. I have worked in the role of Data Warehouse Specialist,ETL Datastage developer and Production Support Analyst requiring subject matter expertise when dealing with mainframe sources with COBOL/ASCII File structure ,Distributed sources (RDBMS) and handling business intelligence data with DB2, Netezza, Oracle, SQL Server and Hadoop Hive Data Warehouses . I have worked on developing and supporting major Banking Credit card conversion and Member Debt solutions project for Unites Services Automobile Association. These projects involved Requirement analysis, Risk assessment and management, Data planning and driving, Process Implementation, Team management, Project tracking, Customer interaction, Release Management, Defect tracking, Deliverable and Warranty support. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. I have demonstrated excellent leadership skills in handling multiple offshore, nearshore project assignments with multiple resources and have delivered all requirements on time. Skills Expertise in IBM Datastage (8.5,9.1 and 11.5 versions) to perform ETL & ELT operations on data Proficiency in Unix Shell Scripting Proficiency in writing and debugging complex SQL Informatica ETL Support experience (Version 9.1) Hands on experience on IBM DB2 /Netezza/ SQL Server/Oracle Data archival into IBM BIGINSIGHTS with HIVE tables Experience in Control-M Scheduling Tool Accomplishments IBM Certified Solution Developer-InfoSphere Datastagev8.5 IBM Certified Solution Developer-InfoSphere Datastage v9.1 Certified in Oracle Database 11g: SQL Fundamentals I. Experience DATASTAGE ETL DEVELOPER Jan 2016 to Current Company Name － City , State MEMBER DEBT SOLUTIONS PROJECT Project
involved the conversion of un-scalable SQL sandbox data into scalable Netezza
Collections data capable of doing large scale analytics. Developed Datastage Jobs to load Collections data from multiple sources Aspect,CACS,Strata,FICO,Fidelity and FDR to the respective Dimensions and Fact tables with required business transformations. Involved in all phases of SDLC, created detailed Analysis-Design documents with source to target mappings. Developed and maintained accurate project documentation and data model diagrams to provide management with proper understanding of organizational needs. Prepared technical data flow proposals for enhancements and integration of existing third-party data.Communicated with business users and project management to get business requirements and translate to ETL/ELT specifications. Provided technical support to both business team and user departments for all projects. Handled multiple offshore,
nearshore resources during the project and delivered all requirements on time. BIGINSIGHTS DATA ARCHIVAL As a part of raw data archival I had worked in a project developing a framework to load all raw files into foundation layer. Coding was done on Unix Shell Scripting. All data were loaded into foundation layer with a BIGSQL compatible Hive tables built on top of it.The Hadoop data is read through Hive query language and is being used for discovery purpose. DATASTAGE 11.5 MIGRATION PROJECT Worked on migrating Datastage jobs from InfoSphere Information Server, Version 9.1 to InfoSphere Information Server, Version 11.5. My primary task was to gather migration requirements, design topology/playbook, test jobs in QA server ver 11.5 and production implementation/support. DATASTAGE ETL DEVELOPER Feb 2013 to Jan 2016 Company Name － City , State CREDIT CARD CONVERSION PROJECT
Large project
to integrate the single entity credit cards to dual entity credit cards. This
migration enabled a cross-border portfolio view for all credit card applications
and enabled maintaining same plastic number across history for analytics usage. Developed Datastage jobs to do ETL transformations with the requirement provided and load respective Dimensions and Fact tables. Lead Offshore team throughout the project and created detailed and accurate project documentation. Application SME (subject matter expertise) to the project implementation from offshore. INFORMATICA TO DATASTAGE ETL CONVERSION Migrated 180 mappings from Informatica ETL tool to Datastage tool as part of ETL conversion project. Analysed each Informatica workflow/mapping and converted it to Datastage jobs with Industry standards. Performed test case scenario/production implementation and support. DATAWAREHOUSE MIGRATION TO IBM NETEZZA Migrated over 100 TB of Data to IBM Netezza platform from multiple DB2/SQL and Oracle warehouses. Involved in Requirement gathering,Table design, ETL Design/testing and implementation. DATASTAGE SERVER MIGRATION PROJECT Worked on migrating 1000+ Datastage jobs from InfoSphere Information Server, Version 8.1 to InfoSphere Information Server, Versions 8.5 and 9.1 over the years. PRODUCTION SUPPORT ANALYST Jan 2012 to Feb 2013 Company Name － City , State DATA MANAGEMENT RETURN TO SERVICE The primary objective of the project is to maintain Extract Transform Load (ETL) portfolio of projects at enterprise level.In a production support role, provided quick problem resolution to daily, weekly, and monthly processing cycles executing in Datastage/Informatica. Over this period, I have established an exemplary record of providing successful system support and delivering business value for mid-level to large business intelligence applications. Also worked on Service Requests developing ETL Datastage jobs for small business requirements. Education and Training BACHELOR OF TECHNOLOGY 2011 ANNA UNIVERSITY － City , State , INDIA BUSINESS INTELLIGENCE TRAINING 2011 TATA CONSULTANCY SERVICES － City , State , INDIA SEPTEMBER 2011 - DECEMBER 2011 This course provides an overview that gives business and information technology professionals the confidence to dive right into their business intelligence and data warehousing activities. Hands-On training provided on ETL tools Informatica/Datastage and data warehousing environment for 90 days. DATASTAGE TRAINING 2012 GREENS TECHNOLOGIES － City , State , INDIA This course is designed to introduce ETL developers to Datastage Development, Data Warehousing and Data Modeling training's with real-world ETL process implementations. Activities and Honors DISTINGUISHED ACHIEVER AWARD- TATA CONSULTANCY SERVICES [FEB 2015] | AUTOMOBILE | 28790806@gmail.com |
POLICY SERVICE SPECIALIST III Professional Summary Seeking the position of Claims Representative I, where my skills, experience, and assistance can be utilized for the success of the Enterprise and MRM strategy. Summary of Qualifications Proven effectiveness to negotiate and resolve complaints on an escalated level Knowledge of call center management applications, industry standards/requirements, workforce management software, service quality assurance programs, and industry best practices. Professional verbal and written communication skills Able to motivate a group of employees towards a desired result Knowledge of Human Resources (wage and hour, labor law) Proficient in Microsoft Suite Strong leadership skills Succeed in fast paced, results driven atmosphere Excellent organizational, time management, and multi-tasking skills Self-motivated and able to work well with frequently-shifting priorities Expert knowledge in DMV, Automotive, CA, TX, and NM insurance, and Claims Reporting Proficient in Portal Insurance operating systems: PRIME, HUON, Claims Portal, and PEPSC Skills · Proven
effectiveness to negotiate and resolve complaints on an escalated level
· Professional
verbal and written communication skills ·
Excellent organizational, time management, and multi- tasking skills
· Strong
leadership skills
· Customer service oriented · Proficient
in Portal Insurance operating systems: PRIME, HUON, Claims Portal, and PEPSC
· Self-motivated
and able to work well with frequently- shifting priorities
·
· Proficient in Microsoft Suite
· Succeed
in fast paced, results driven atmosphere Work History Policy Service Specialist III November 2006 to June 2010 Company Name - City , State Provide World Class member service in a high volume call center. Continued education in Membership, California auto, collector car, home, assigned risk, and umbrella insurance, Texas and New Mexico auto, home, and umbrella insurance allowed me to service a multitude of members across three states. Assist supervisors with call monitoring and peer coaching. Co-Owner/Manager August 2005 to September 2006 Company Name - City , State Managed a staff of seven barbers and beauticians. Duties included interviewing, license verification, and hiring. Advertised and promoted of the salon through multiple mediums. Built relationships with clients in an effort to gain loyalty. Supervisor of the Call Center and the Travel Production Center May 2012 to December 2013 Company Name - City , State Collaboratively provide coaching and development to ensure continual education and enrichment while maintaining or enhancing self-esteem. Foster an understanding of immediate service issues to maintain total member satisfaction. Communicate with team members through individual and group meetings, encouraging employees to support business culture, embrace changes, as well as current policies, procedures, objectives and goals. Create an environment conducive to high employee satisfaction, development/growth, and retention while maintaining respect and dignity for all. Empower agents in how to handle and resolve elevated member service issues. Managed a maximum of twenty-one agents at a time - coaching and developing Acquired the Travel Production Center (TPC) - currently developing a taskforce from TPC, the MSC, and Marketing to implement permanent process improvements in all areas. Proactively identify improvement opportunities in agent performance and recommendations to obstacles in the overall member interaction. Analysis of root cause factors driving member experience via monitoring for compliance of internal processes and procedures. Analyzing the effectiveness of call activity and behaviors, and interpreting the "voice of the member." Accomplishments dfyaerh January 2005 to January 2006 Company Name - City , State Communicate and interact with insureds, banks,
mortgagees, and lien holders. Explain benefits, effects of changes, and
coverages in layman terms. Re-underwrite policies in compliance with
underwriting guidelines and to prevent premium leakage. Review policy contract with insureds. Answer insured questions regarding deductibles. Education Los Angeles Harbor College 1 2004 City , State Diploma : Education Child Development/Psychology Education Child Development/Psychology San Pedro Senior High School 1 1999 City , State Certifications Licenses Personal Lines Broker-Agent Skills calibration, Call Center, Coaching, CA, clients, driving, Focus, hiring, insurance, Marketing, meetings, MSC, policies, processes, Quality | AUTOMOBILE | 91515108@gmail.com |
CLAIMS SERVICE MANGER Professional Summary Service-oriented manager who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products. Excellent investigation and attention to detail skills. Skills Property insurance Report development Critical thinking Project planning Types [Number] WPM Work History 05/2014 to Current Claims Service Manger Company Name – City , State 11/2005 to 10/2008 Associate Claims Adjuster Company Name – City , State 04/2012 to 05/2014 Casualty Auto Adjuster II Company Name – City , State Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, Determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to Perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to Deliver appropriate solutions to members. Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers. Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay. Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Partners and/or directs vendors and internal business partners to facilitate claims resolution. Contributes to business goals, performance metrics and effectively uses tools & technology. Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs. USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy. 08/2004 to 09/2004 Auto Adjuster Company Name – City , State Investigate, adjust and settle, complex auto, mobile home, boat, and motorcycle claims Maintained diary management for field inspections Completed inspection appointments within the CAT database Triaged damage for proper handling Schedule tow appointments and salvage appointments for customers Issued payments for proper closing Set up hard files for proper documentation and storing. 07/2001 to 12/2004 Claim Representative Company Name – City , State Investigate, adjust, and pay claims in a call center environment. Consistently provide and demonstrate superior customer service. Handle and process calls in a detailed and accurate manner. Complete coverage investigations to ensure proper coverage and limits applied Interpret policy information to provide coverage for glass damage Take recorded statements Adjust and determine liability Negotiate with glass shops and vendors in order to obtain a fair and reasonable price. 04/2001 to 10/2008 Associate Claims Adjuster-Settle Loss Company Name – City , State 12/2004 to 05/2005 Immediate Response Unit Representative Company Name – City , State Education Current Master of Science : Criminal Justice Sul Ross State University - City , State 1 2011 BA : Criminal Justice Sociology Our Lady of the Lake University - Criminal Justice Sociology Minor in Sociology 1 1998 Eagle Pass High School - Courses include: Criminal Law, Criminal Investigations, Theories of Criminal Justice, Corrections,
Crimes against Children and Adults, Tort and Liabiity 2011 Bachelor of Arts : Criminal Justice Our Lady of the Lake University - City , State 2011 Internship : Medical Death Investigations Bexar County Medical Examiners Office - City , State Assisted the on-duty Bexar County Medical Investigator with the collection of information pertaining to scene investigations, interview of witnesses, physicians, police officers and relatives Scene photographs and intake photographs for morgue check-in or out Evidence collection from scene investigations Log and count medications Office duties that include faxing medical records, police reports, answering telephones and delivering reports to the Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury. Affiliations Student Associate Member of the Association of Certified Fraud Examiners. Certifications TX Casualty and Property License Skills C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent in Spanish, supervision, telephones, phone Additional Information "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank | AUTOMOBILE | 32109048@gmail.com |
DEPUTY PRINCIPAL Executive Profile Results-oriented and resourceful education professional with proven ability to effectively develop and implement educational strategies, policy and practices that improve student learning outcomes and benefit all stakeholders. Strengths in strategic planning, policy development, budget management, process evaluation, program development and grant management. Excellent at building relationships and managing by influence. Comprehensive analytical, strategic thinking and rapid problem-solving skills. Proven leader, approachable teacher and accountable team player. Tech savvy, highly proficient with Microsoft Office Suite and website development tools. Certified Lean Six Sigma Black Belt. Core Competencies Online Staff Training Employee Management Instructional Strategies Conflict Resolution Performance Evaluation Behavioral Management Project management Leadership/communication skills Human resources Employee relations Customer-oriented Professional Experience Company Name City , State Deputy Principal 06/2013 to Current Direct the organization, management, and daily operations of assigned campus 371 students; 35 staff members. Hire, supervise and evaluate all campus professional, administrative, and support staff. Ensure compliance with federal and state laws, State board of Education rules, and board policy. Prepare and submit the school budget and monitor expenditures according to administrative policies. Develop and implement information systems to track progress on campus performance objectives and academic excellence indicators. Establish and maintain a program of discipline that is supportive of the instructional program. Conduct conferences about student and school issues with parents, students, and teachers. Compile, maintain, and file all physical and computerized reports, records, and other documents required including accurate and timely reports of maximum attendance to requisition textbooks. Establish and maintain positive relationships with members of the community and ensure their continued involvement and support. Demonstrate professional, ethical, and responsible behavior. Serve as a role model for all campus staff. Perform other duties as assigned. Company Name City , State Director of School Improvement 06/2013 to 06/2014 Monitored district and campus progress in meeting and exceeding the standards of the accountability systems. Coordinated with special programs and departments to assure that all aspects of the accountability system are met. Coordinated assessment development and administration with departments and campus staff. Coordinated the completion and analysis of district assessments. Aligned federal and state accountability programs with district instructional program. Staff Development Directed, guided, and trained personnel at the district level and in all elementary, middle, and high school campuses in the analysis of assessment data, which includes local, state and national exams. Met regularly with campus leadership teams, district specialists, and directors to provide current information on the accountability systems. Provide campus leadership teams, district specialists and directors information on all assessments. Developed and implemented staff development activities/plans and training programs for targeted personnel, district wide and campus wide in the areas of state and federal accountability requirements. Kept informed of and comply with state, district, and school regulations and policies. Compiled, maintained, and filed all physical and computerized reports, records, and other documents required. Ensured campuses are provided operational flexibility and effectively implemented of all components of the school improvement process. Monitored the progress of improvement plans. Attended campus leadership meetings regularly or coordinate the work of other district personnel *who are responsible for attending campus leadership meetings. Company Name City , State Fraud Analyst 06/2012 to 11/2013 Analyzed suspicious activity on customers' accounts, identifying fraudulent charges and research account history for activity that may be lined to similar activity in other accounts. Monitored and analyzed fraud parameters and fraud prevention reports, reducing future loss by recommending solutions. Prepared charts and diagrams to assist in problem analysis. Reviewed and research daily reports to identify suspicious/fraudulent activity across all delivery channels (i.e. ATM, Debt, Credit Card, and On-line Banking). Identified high-risk transactions and respond timely to mitigate potential losses by placing holds, restricting accounts, and recommend account closures. Periodicly reviewed and testing of Card Service Reports and Fraud Detective software to ensure effectiveness in identifying suspicious/fraudulent activity. Responded and analyzed plastic card compromise alerts to assess the risk exposure, provide a recommendation to management, and timely execution of a block and reissue process. Maintained a working knowledge of the Falcon Fraud Neural Network Protected the confidentiality of all financial data relating to USAA Bank operations and its members. Reconciled and summarized fraud losses and operational metrics, communicating results to other departments and management. Completed database for Suspicious Activity Report (SAR) referrals. Analyzed and evaluates existing or proposed system parameters, formulating strategies and specifications for fraud software applications Company Name City , State Coordinator of College & Career Readiness 08/2009 to 06/2013 Oversaw Career & Technical Education related grant administration and reporting. Project managed Career & Technical Education related district improvement projects. Developed and facilitated curriculum, instruction and assessment support and professional development for all Career & Technical teachers. Assisted Career & Technical Education Teachers with data analysis, planning and student goal setting. Worked collaboratively with the Director for Career & Technical Education to plan, implement, and evaluate department instructional goals. Maintained knowledge of Performance Based Monitoring & Analysis System (PBMAS) guidelines to ensure district compliance. Integrated current research and effective instructional practices in campus support activities. Modeled the use of data to drive instructional decisions, including the use of the District Data Management System. Designed and implement an ongoing evaluation process focused on improving performance of Career & Technical Education programs that provide services to students with disabilities per Texas Education Agency (TEA). Company Name City , State Web Support Specialist 06/2007 to 06/2012 Assisted members on troubleshooting USAA.com website for banking,financial,investment,insurance and other COSA areas of need. Documents, tests, implements and maintains web pages and multimedia design using appropriate web publishing, editing and graphics applications. Implements design standards and styles that ensure a high level of design and coding efficiency consistent with current standards, laws, and trends. Serves as a client contact regarding web site maintenance and enhancements. Investigates web site issues and coordinates resolutions. Monitors and reports web statistics and makes recommendations to managers to improve visibility and usability of web site. Maintains technical expertise in web design tools and acts as technical resource for software in field of expertise. Company Name City , State Enterprise Business Operations Specialist 07/2005 to 06/2007 Assisted members with inquires regarding their checking, savings, credit card, certificate of deposit, and loan accounts. Assisted members with Telephone Bill Pay and Web Bill Pay inquiries including enrollment, making payments, account maintenance and researching payments. Serviced Consumer and Home Equity Loans including payments and extensions. Helped members setup their accounts to download into Microsoft Money and Quicken, and also paying bills through that software. Processed and provided instructions for official check request, transferring funds, credit card cash advances, ordering ATM cards, wire transfers and PIN. Processed payments for internal accounts. Registered members for USAA.com and assisted members with level II issues within the web site. Assisted members with PIN resets for the website and voice response system. Assisted members signing up for Electronic Document Delivery and how to navigate through the system. Answered questions fellow co-workers may have had in E-Commerce as a Hot-line Representative. Company Name City , State Deposit Sales and Services Specialist 10/2001 to 07/2005 Counseled members on bank products and services via telephone, identifying their needs and servicing existing accounts. Logged end of the month wire transfer tapes. Assisted members with preparation for deployment. Verified signature cards for new accounts and changes on existing accounts. Answered questions co-workers may have had in Deposit Sales & Service as a Hot-line Representative. Opened and established new accounts. Researched financial inquiries to meet the customers banking needs. Disputed withdrawals on accounts. Processed wire transfers, cashiers checks, official checks, transferring funds and credit card cash advances. Volunteered to help Consumer Lending and Home Equity Servicing during a system. Company Name City , State Human Resource Manager 01/1998 to 09/2001 Researched and evaluated management practices in the construction industry, training and development programs, leadership principles and employee relations. Managed human resource activities for direct reports in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning. Coordinated and facilitated, OSHA training, for new and current employees and, instructed classes to ensure employees stay in compliance with state and federal regulations. Maintained the work structure by updating job requirements and job descriptions for all positions. Maintained organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. Prepared employees for assignments by establishing and conducting orientation and training programs. Maintained a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions. Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors. Maintained employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs. Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings. Maintained management guidelines by preparing, updating, and recommending human resource policies and procedures. Maintained historical human resource records by designing a filing and retrieval system; keeping past and current records. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Completed human resource operational requirements by scheduling and assigning employees; following up on work results. Maintained human resource staff by recruiting, selecting, orienting, and training employees. Maintained human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. Contributed to team effort by accomplishing related results as needed. Education Mid-Management Principal Certification : Leadership 2013 Lamar University , City , State , USA Master Certficate in Six Sigma : Leadership 2008 Villanova University , City , State , USA Certificate of Achievement in Lean Six Sigma Black Belt : Leadership 2008 Villanova University , City , State , USA Certification of Achievement in Lean Six Sigma : Leadership 2007 Villanova , City , State , USA Master of Arts : Organizational Management 2003 University of Phoenix , City , State , USA Teacher Certification : Education 2002 Southwest Texas State University , City , State , USA Bachelor of Science : Health Care & Business Administration 2001 Wayland Baptist University , City , State , USA Computer Skills Dreamweaver, Illustrator, Photoshop, Acrobat Pro, Photoshop Elements, Final Cut Pro, MS office, Mac OSX, Mac IOS | AUTOMOBILE | 11152490@gmail.com |
TECHNICAL EDUCATIONS LANGUAGES Summary QA-QC Lead in Subsea 7 (EPC Contractor) & working for Major Clients such as TOTAL / TECHNIP / Exxon / ADMA-OPCO (Abu Dhabi National oil Company Group) Supplier Quality control lead in Various Automotive industries (Valeo, Leoni, Continental) & working for Major Clients such as Renault, Peugeot, BMW, etc. Very Good experience in Project Management over all phases (design / Procurement / Onshore / offshore) from the "start-up through completion" of the Work. Very Good Experience with QC Activities on Procurement stage of various vendors (Buoyancy Foam, Connectors, clamps, structures, Valves, Flanges, pipelines, etc) Project Manager / QA_QC Lead 10 years relevant experience in Oil & Gas/ Automotive Industries with Quality Management Background Highlights Windows 9X/NT/XP, MS Office, MS Outlook, MS project, Pascal, Catia v5 Experience TECHNICAL EDUCATIONS LANGUAGES Supplier Quality Manager Liaison Engineer CONTINENTAL Automobile 10/2009 to 04/2010 PDCA, AMDEC, 8D analysis, Six Sigma method, KANBAN, Supplier quality Management, Quality Auditing, 5S, ISO9001, ASME, API, ASTM. From Mar. 2014 till now: Bureau Veritas Abu Dhabi (UAE) Project Manager of Umm Lulu project (ADMA-OPCO): Project Manager of Zakum Electrification project (ADMA-OPCO) Managing several oil & Gas Projects for ADMA-OPCO (Abu Dhabi National oil Company Group): Installation of wellhead towers, infield pipelines & super complex. In charge of the duties of organizing, planning, work assignment, cost control and scheduling the "start-up through completion" of all activities (structural, Decks, rigid/flexible pipelines, jacket installations, risers, etc.). Key responsibilities are: Preparation of Technical Offer (method of statement, contract organization structure, etc...) Preparation of Commercial Offer (price structure, cost / time / resources / profit estimation, price conditions / technical and contractual qualifications, etc.) Preparation Contract Execution Plan and co-ordination procedures as per client specification. Development / customization of necessary contract management tools. Identify all resources and support (human, physical, financial) required to achieve the project Objective. Responsible of selection / recruitment process (Select CV, perform interview, propose offer Package) for candidates suitable for working on the Project. Expediting of contract tasks including mobilization of personnel and sub-contracting Communication with the Client and other parties. Brings to the contract the required resources as well as the tools necessary to follow the Contract schedule, cost / profit as well as quality on the contracts way to a successful Completion. Coordinating the activities of all engineers/surveyors (Welding, Civil, Structural, Piping, Rotating Equipment, Painting & Coating, Electrical & Instrumentation, etc.) assigned at site. Full management of Onshore / offshore assigned on the project (more than 25 Engineers) Full knowledge of the project's technical issues and its status. Directs and controls the work at site by contractors working directly for BV. Monitoring & Evaluation of Site Inspectors, and provide necessary plans for improvements. Provide Monthly Reports to Clients, for TPI involvement, concerns & recommendations Follow up / monitoring of project schedule and cost / Contract invoicing. From Sept. 2010 till Mar.2014: Subsea7 France SA Project Lead QA-QC Engineer for Erha North project (EXXON) Project QA-QC Engineer for Clov project (Total) Project QA-QC Engineer for Block 15 project (EXXON) Management of QC activities for packages: Buoyancy Foam, Connectors including forged pieces, clamps, pup pieces, structures in Sub Vendors, Subsea Valves and Forged Flanges Flexible pipeline installation, Anodes, Rigid items (wellhead tower, jackets, Subsea Guiding Frame etc.) Key responsibilities are: Participate in the critically assessment rating at the request of the Project Quality Manager. Conduct the Pre-Production Meetings (PPM) and to facilitate the start of production Review / approve the Suppliers ITPs & control procedures defined in the SDR Nominate / Manage qualified inspectors for the implementation of the surveillance on-site Supervise by performing QC visits during manufacturing process if needed. Review / approve the Inspection Reports, identify any problems and keep the project and departmental staff informed of progress. Work with the Project Quality Manager and the HSEQ Department on the appointment and co-ordination of Project QC Inspectors (Ensure our inspectors adhere to all Subsea 7 safety on site) Process NCR's raised during inspections and keep the project and departmental staff informed of progress. Verify all Technical Queries and NCRs are closed prior to organising the Release. Participate in performance evaluation of suppliers / yards as requested. Review and approve final documentation (MRB compilation) Ensure Lessons Learned and improvements are identified and reported during project execution. Coordinates all related communication with local departments Participation in component reviews Technical Data maintenance on numerical platform (Liaison Person Rights) Preparation of the local sourcing committee in agreement with commodity management Maintain communication between locations in charge to validate electronic components. Supplier Quality Control Engineer 01/2009 to 09/2009 Company Name Management of 15 suppliers Panel Taking part in suppliers selection phase: writing of validation plan listing Leoni requirements Technical and industrial validation of the bought components Monitoring of the homologation of specific components: from conception to realization of initial samples. Taking part in qualification audits of specific components at Leoni suppliers Quality validation of the productiveness solutions identified by Leoni family purchasers. Feb. to Dec. 2008: Supplier Quality Management Engineer, CONTINENTAL Automobile Ensuring and monitoring of pcb's Quality on continental's supplier in China Monitoring of notifications, incidents and Quality alert on continental production site Management of defective parts (using 8D method to resolve failures) Implement containment actions on production site according defects found Regular visits on continental's supplier in China to check /follow corrective action implemented Take part on validation modification of process/parts proposed by suppliers Oct. 2007 to Jan. 2008: Purchasing Engineer, VALEO Engine cooling Buyer of Machine producing automotive radiators Order all parts needed to assembly the machine Management of orders based on Delivery time of parts and assembly machine priority Implement effective organization for incoming inspection of parts Change defective parts detected and negotiate the shortest delivery time with suppliers March to Sep. 2007: Supplier Quality control (Trainee), VALEO Connective Systems Management of 25 suppliers Panel (responsible of homologation of 66 components) Creation of organizational tools to ensure an efficient homologation step for components bought Creation of a new procedure able to identify the defects and transmit useful information about quality components received in Valeo plant Taking part in qualification audits of specific components at Valeo suppliers Jan 2005. to Jul. 2006: Validation Engineer, VISTEON Interiors Systems Taking part in products validation phase of Panels for PSA customer Contribution at the following-up activity / Scheduling and management of testing requirements Improvement of interface tools Customer / Project / Manufactory / Laboratory Logistics / parts traceability/Compilation / results analysis / customer reporting Basketball (former junior player in the international Tunisian team), Football, Music SIROT Olivier C:\Users\Boulkhled\Documents\CV_Y.Hammi_Nov2015-2-with-logos.doc page 6 of 5. Consulting Engineer 10/2007 to 09/2009 Company Name Education Ecole Nationale arts & métiers», Paris (France)
2006: Material Science Engineer Diploma; École Polytechnique de LILLE (France) 2003 Material Science General University Diploma 2001 Scientific High School Master's Degree Diploma Paris XI University France Certifications 2013: CSWIP - Visual Welding Inspector Level 1; Rotherham (UK)
2012: IRCA Certificate for Quality Management Auditor; Paris (France) Languages French: Fluent English: Fluent Arabic: Fluent Personal Information Date of Birth: August 17, 1982 (33 Years Old)
Nationality: French
Adress: Beach Tower / Reem Island / Abu Dhabi Additional Information Date of Birth: August 17, 1982 (33 Years Old)
Nationality: French
Adress: Beach Tower / Reem Island / Abu Dhabi Skills API, Arabic, arts, Auditing, automotive, C, Catia v, contract management, contracts, cost control, Client, Clients, Dec, Delivery, documentation, Engineer, Fluent English, financial, Frame, French, Inspection, Inspector, invoicing, ISO9001, Logistics, logos, Managing, manufacturing process, Material Science, Meetings, MS Office, MS Outlook, MS project, Windows 9, NT, Oct, oil, organizing, organizational, page 6, Painting, Pascal, personnel, producing, profit, progress, Project Lead, Purchasing, Quality, Quality Management, QA, Quality control, recruitment, reporting, safety, Scheduling, Six Sigma, specification, suppliers selection, Systems
Management, Validation, Veritas, Welding | AUTOMOBILE | 99680385@gmail.com |
DIRECTOR Executive Profile Forward thinker with expertise in marketing, partner acquisition, contract negotiation, communications, project management, collaboration and consensus building, combined with a Master's Degree in Business Administration. Professional Experience 02/1999 to Current DIRECTOR Company Name － City , State Currently lead key discounts initiatives involving technology, branding, marketing, strategy development and the evaluation of new member benefit programs: Collaborate with clubs to ensure consensus on partner marketing, branding, technology efforts, contract negotiations and partner acquisition Actively lead club work teams including the Discounts Task Force, the Member Data Capture Team, the Member Offer Database group and the Discounts and Rewards Re-Branding Team. Develop and present topics to the Discounts Sub-Committee Led club discussions that resulted in an unprecedented association-wide promotional commitment for discount partners Led staff efforts for the timely and successful evaluation and selection of vendors for the discounts technology solution Oversee the development of multi-channel program marketing materials for club use, including social media and other digital programs Provided thought leadership for the creation of a new system that provides analytics and insights on partner performance and marketing exposure Led sales acquisition efforts that resulted in the addition of numerous key brands to the Show Your Card & Save program, including New York & Company, Target.com, DIRECTV, Dell, Circuit City and Best Buy Successfully negotiated new partner contracts and launched new programs including AAA Prescription Savings, Target.com, Shell gasoline program, Payless, UPS and Travel Money programs. 09/1997 to 02/1999 INTERNET DEVELOPMENT PROJECT MANAGER Company Name － City , State Promoted to position. Managed overall Internet project and technical development of AAA.com functionality for online travel bookings, routings, travel material requests and TourBook look-up. Managed staff of four developers and directed the work of Internet designers, content editors and technical writers in other departments. Delivered enhanced national web site application on time for testing Conducted focus groups to determine site usability and design effectiveness Oversaw RFP process for selection of national Internet Service Provider Evaluated internet costs and developed recommendations for club pricing Collaborated with business lines to develop specific approaches for integrating and deploying the Internet as a service delivery channel. 04/1996 to 09/1997 ELECTRONIC PUBLISHING MANAGER Company Name － City , State Responsible for all aspects of America Online (AOL) project and interim internet project (AAA.com). Major accomplishments included: Managed the accelerated creative and technical development of AAA.com, using all in-house technical and publishing resources Built strong working relationships with Internet Development Committee members Managed development of TourBook, zip code, AAA offices and dues, and Approved Auto Repair database search functionality Created content and promotional programs for both online sites including two successful online contests which doubled site visits during promotional period Initiated development of a secure web site allowing credit card transactions and a more streamlined method of receiving online membership applications. 07/1991 to 03/1996 MARKETING / PRODUCT DEVELOPMENT MANAGER Company Name － City , State Performed various marketing and project management functions within Publishing area. Provided financial/market feasibility analysis for potential business opportunities including an electronic travel kiosk and a multi-media venture. Became Marketing Manager for the Publishing Division in January 1993. Developed club travel store program, a direct-to-member publications sales test, club marketing programs for retail publications. Served 18 months as program manager for AAA's World Cup soccer national sponsorship. Oversaw club promotions, AAA product development, retail distribution and premium product sales/development to sponsors. 07/1990 to 06/1991 VICE PRESIDENT BRANCH ADMINISTRATOR Company Name － City , State Managed operations for seven branches with 45 employees and $184 million in deposits. Developed and managed a successful plan to maintain existing customer base during period of government intervention. 10/1986 to 06/1990 VICEPRESIDENT Company Name － City , State Given statewide marketing responsibility in January 1990 for 36-branch institution. Previously directed these functions for the bank's 20-office Daytona region. Managed a $750,000 marketing budget with a staff of six. Developed and implemented innovative and cost efficient marketing plans to promote bank products and services. Directed several successful multimedia campaigns including one which attracted $20 million in deposits in 90 days. Launched business development program that generated $14 million in sales in three months. Program focused on prospect development, formalized sales reporting, sales tracking, follow-up, incentives and recognition. Established and managed an eight-person outbound telemarketing department that generated $2 million deposits during the first four months. 01/1984 to 09/1986 BUSINESS DEVELOPMENT REPRESENTATIVE Company Name － City , State Created Newcomer Program and designed to attract business from people moving to the area. Managed all sales efforts, which generated $20 million in deposits in the first five years. Promoted to Vice President, Regional Marketing Manager as a result. 01/1981 to 01/1984 NEWSPAPER REPORTER Company Name － City , State Covered city government, general news and feature stories. Promoted to business writer and reported on financial topics while studying for MBA. Education 1984 MASTER'S DEGREE : BUSINESS ADMINISTRATION Stetson University － City , State BUSINESS ADMINISTRATION 1981 BACHELOR OF SCIENCE DEGREE : Journalism and Business Florida Southern College － City , State Journalism and Business Skills America Online, AOL, Auto Repair, Branding, budget, business development, com, content, contract negotiations, contracts, credit, Database, delivery, Dell, financial, focus, government, Internet Development, Internet Service Provider, leadership, marketing plans, marketing, market, Marketing Manager, marketing materials, MBA, Money, office, multimedia, multi-media, pricing, product development, project management, publications, receiving, retail, RFP, sales, sales/development, sales reporting, Shell, stories, strategy development, telemarketing, web site, writer, zip | AUTOMOBILE | 15790602@gmail.com |
CONTACT CENTER SPECIALIST Summary Accomplished and dedicated Customer Service and Administrative professional with over 10 years' experience in the non-profit, finance and healthcare fields. Proven track record of building rapport and establishing lasting relationships with clients and patients. Reliable, trustworthy and driven, with strong time management organizational abilities. Highlights Healthcare Finance Policy/account changes Service-oriented Empathetic listener Energetic work attitude Client relations development Proactive problem solver Accomplishments Attained Top Performer at the GW Medical Faculty Associates status many times in the areas of call volume, attendance and punctuality, call answering time and personal accommodations from patients and clients. Exceeded the National Automobile Dealers Association incoming rollover goals by increasing company's assets in rollovers by 55%. Experience 12/2015 to 12/2016 Contact Center Specialist Company Name － City , State Provided stellar customer service in all aspects of scheduling, including making, canceling, and rescheduling appointments based on appointment guidelines by department. Answered high-volume patient and provider calls (average 90 - 160 calls daily) in a proficient and exemplary manner. Processed requests submitted by clinical staff and team members in all applicable systems. Reviewed chart documents thoroughly and accurately to determine needs of patients. Managed calls in an organized manner, including trouble shooting issues and actively problem solving. Successfully tested the implementation of guided scheduling for the Department of Medicine Specialties. Assisted with management with various projects as assigned. 05/2011 to 11/2013 Plan Information Call Center Manager Company Name － City , State Managed day-to-day operations of Call Center including training staff, management of daily tasks and special projects and department scheduling. Promoted client retention through exemplary customer service skills including onboarding new and conversion clients as well as serving as point of contact for existing clients. Supported and provided superior service to high volume call center via phones, e-mails and faxes as a receiver and caller; vectoring of incoming calls to receive more sensitive and complicated client issues. Provided telephone and web-based client training for plan administrators on new policies, procedures, and regulations. Assisted the Plan Information and Senior Specialists with more difficult phone call inquiries; responsible for training new Plan Information and Senior Specialists. Proactively managed incoming rollovers into NADART from the first lead to successful acquisition of assets. Other positions held within association: Senior Plan Information Specialist and Compliance Analyst 11/2006 to 05/2011 Plan Administration Specialist Company Name － City , State Administered all aspects of NADART plans including preparing, verifying and posting employee and employer contributions, earnings and fees. Communicated effectively with Plan Administrators to train on daily processing activities. Assist with all inquiries by Plan Administrators over the phone and respond to all written correspondence. Processed account reversals, commonly controlled transfers, affiliated transfers and evaluate and process rehired employees. Provided administrative support assistance, i.e. letters, reports, mailings, copies, proofreading, etc. Used a comprehensive understanding of company policies, procedures, and operations in order to perform a variety of administrative duties. Education September 2017 A.S. Degree : Business Administration Southern New Hampshire University Business Administration National Honor Society/Leadership and Success, Sigma Alpha Pi April 2017 Currently working toward an Career Certificate in Medical Terminology Penn Foster Career School Skills 10 key calculator, administrative duties, administrative support, Call Center, conversion, clients, customer service skills, documentation, faxes, letters, Medical Terminology, MS Office Suite, Word, Excel, PowerPoint, Outlook, multi-line telephone phone System, problem solving, proofreading, scanners, scheduling, trouble shooting, vectoring, web browsing, Xerox copiers | AUTOMOBILE | 17510973@gmail.com |
RECRUITER Career Overview Mature and professional administrative assistant with over 8 years of experience seeking an employment opportunity where my skills and versatility Core Strengths Microsoft Office proficiency Telecommunication skills Telephone inquiries specialist Customer service expert Strong work ethic Good written communication Self-directed Excellent communication skills Persuasive communication expertise Goal-oriented Professional and mature Meticulous attention to detail Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Market Research Interviewed clients via market research surveys to identify product issues and customer needs. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Company Name City , State Recruiter 02/2012 Communicated the duties, compensation, benefits and working conditions to all potential candidates Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process. Maintained an accurate candidate tracking system. .Contacted all job applicants to inform them of their application status. Company Name City , State pastry decorator 10/2014 to 02/2015 Diligently completed all assigned tasks, working overtime as needed. Documentation Ensured charting accuracy through precise documentation. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Prepared ingredients to make different icing. Maintained a steady, quick pace to beautifully decorate thousands of pastries a week. Requires organizational skills, time management and attention to details. Company Name City , State Catering associate and specialty chef 10/2012 to 04/2013 I assisted customers, mainly large businesses, in the planning of the menu of the event. Required excellent communication skills, sales and superb customer service. I prepared all the desserts for the restaurant every morning as well as all the different party platters for the appropriate number of guests at the event Cleaned and prepared various foods for cooking or serving Managed preparation and presentation of the desserts for all catered events. .Checked the quantity and quality of received products Company Name City , State Automobile Salesperson 01/2008 to 01/2009 Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Company Name City , State Personal Banker 04/2006 to 12/2006 Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed.Maintained up-to-date knowledge of bank products and services. Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day .Participated in various incentive programs and contests designed to support achievement of production goals. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Company Name City , State Administrative Assistant and Medical Transcriptionist 08/1998 to 06/2002 Wrote reports and correspondence from dictation and handwritten notes.Made copies, sent faxes and handled all incoming and outgoing correspondence .Dispersed incoming mail to correct recipients throughout the office.Maintained the front desk and reception area in a neat and organized fashion.Designed electronic file systems and maintained electronic and paper files .Recorded and filed patient data and medical records .Strictly followed all federal and state guidelines for release of information .Wrote clear and detailed clinical phone messages for physicians Retrieved physician correspondence from dictation service and made edits when necessary. Educational Background High School Diploma : English 1987 Pilgrim High School , City , State , USA English General Studies University of RI , City , State , USA General Studies Mathematics and English Literature Collin County Community College , City , State , USA Mathematics and English Literature Skills Professional and friendly.Careful and active listener, with strong interpersonal skills and excellent communication. Multi-tasking, neat, organizational skills, problem solver, quick, reception, sales, Self-starter, tandem, Telecommunication, phone, time management. More than proficient with all Microsoft programs. | AUTOMOBILE | 23522150@gmail.com |
GENERAL LIABILITY CLAIM REPRESENTATIVE Summary Claims Representative who is highly motivated,
success driven with several years experience in the insurance industry. Skills Claims file management processes Litigation resolution Strong interpersonal and communication skills Self-directed Team player Critical thinker Experience 01/2008 to 02/2013 General Liability Claim Representative Company Name － City , State Recognized for continued outstanding customer service - nominated for In-Synch Award
Successfully determine coverage and communicate with insured based on application of policy information, facts and allegations of each case. Aggressively investigate, evaluate, reserve, and negotiate assigned claims in accordance with Best Practices. Organize workflow to maintain efficiency and productivity. Recognized for successfully indentifying resources for activities required to properly investigate claims involving Subrogation, Risk Control, and fraud. Effectively manage litigated claims. Maintain accounts with business partners to ensure and sustain quality results. 07/2005 to 01/2008 Auto Claims Unit Manager Company Name － City , State Monitor the performance of a team of eight automobile claim representatives, using the tools and techniques available, and implement plans to improve performance timely and effectively. Communicate expectations and hold unit meetings. Organize workflow to maintain efficiency and productivity. Coach and develop technically and professionally in order to improve business results, and maintain positive morale in the office. Proactively understand, plan and communicate the objectives and philosophy of the company, unit goals, expectations and changes in workflows. Ability to analyze team results independently, create, and implement appropriate action plans in order to achieve needed results. 01/2004 to 07/2005 Automobile Liability Claims Representative Company Name － City , State Determine coverage. Supervise the investigation of automobile accidents over the telephone and on site to determine liability. Direct auto claims representatives to pay property damage claims once liability has been determined adverse. Managed uninsured/underinsured motorist property/injury claims. Manage reported claims to special investigations and completed reports as to the outcome of these investigations. Awarded at home work privileges due to superior time management skills. Supervise litigated claims with support of company legal counsel. 07/2000 to 01/2004 Senior General Liability Claims Representative Company Name － City , State Directly responsible for investigating general liability claims, such as slip and falls, municipality claims involving wrongful death allegations. Required to work closely with clients to complete the investigation of claims, determine liability, and evaluate settlements. Required to understand services offered to assist in outside sales presentations. In conjunction with Risk Management General Counsel supervised litigated claims. Managed multimillion dollar settlements in conjunction with Risk Management partners
and Defense Counsel. Education and Training B.S : Journalism Southern Illinois University － City , State Journalism Skills Coverage analysis, Customer service, presentations, litigation management, claim investigations and time management. | AUTOMOBILE | 11257723@gmail.com |
PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 to 07/2014 Company Name City , State Prepare, coordinate, manage and revise maintenance and modification proposals for the Regional Sales Managers for the domestic and international network of Bombardier Aircraft Services facilities. Coordinate scheduling with Bombardier Aircraft Services facility planning and Special Programs out of Montreal. Solicit requests for quote for paint and interior repairs and modifications with internal BAS departments and external vendors. Regional Sales Manager 10/2007 to 03/2013 Company Name City , State Manage, assist and maintain Bombardier wide-body and narrow-body aircraft operators in Texas and surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation and negotiations of proposals, schedule and terms & conditions. Assist operators with AOG; Scheduled and unscheduled maintenance events; Invoicing, parts and warranty issues; Airframe and avionic modifications; Interiors and Paint and AD/Service Bulletin compliance. Maintain and build operator relationships through Amazing Customer Experience program, face-to-face visits and exceptional customer service and support. In 2012, I was the Top Regional Sales Manager in Sales, Customer Satisfaction and Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 to 06/2007 Company Name City , State Perform sales and marketing of aircraft heavy maintenance, modifications, structural & composite component repair, and line maintenance to the Cargo, Charter, Commercial and Regional Aviation industries in the domestic and international markets. Prepared, proposed and negotiated aircraft heavy maintenance, structural & composite component repair and line maintenance proposals and contracts. Senior APU Product Line Representative 10/2005 to 05/2006 Company Name City , State Perform day-to-day operations management of the APU Product Line in the Chromalloy Power Services facility. Accountable for Profit & Loss. Provided on-site aftermarket sales and marketing and engine overhaul management. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing negotiations; Vendor search and selection and Purchase order execution. Other duties include FAA/EASA conformance and quality functions; Customer satisfaction and on-time delivery; Repair order and warranty administration and Contract management and administration. President/ General Manager 04/1999 to 10/2005 Company Name City , State Manage all accounting, corporate, financial, FAA/EASA conformance and shop management functions of a FAA/EASA approved engine and engine component repair, overhaul and modification shop. Serviced the Airline, Cargo, Charter, Corporate and General Aviation industries in the US and International markets. Managed 14 direct office and shop personnel. Accountable for Profit & Loss, budget adherence, schedule adherence and customer satisfaction. Diversified company into multi-faceted aviation services provider. Regional Sales Manager 05/1997 to 04/1999 Company Name City , State Perform aftermarket aircraft parts, avionics and engine component sales and marketing, customer service and support and new customer development in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated all aircraft and engine component RFQ requirements. Coordinated proposal efforts with estimating, engineering, planning, production control and contracts. Primary account responsibilities were Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines and Skyway Airlines. Manager 07/1994 to 01/1997 Company Name City , State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting and account management in the Cargo, Charter, Commercial, Corporate and Regional Aviation industries. Prepared, proposed and negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades and paint proposals. Coordinated proposal efforts with estimating, engineering, production control and contracts. Primary account responsibilities were Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air and Champion Air. Sales Engineer 06/1989 to 08/1993 Company Name City , State Perform OEM linear and rotary electro-mechanical actuation systems sales and marketing, account management, customer service and support and program management in the Aerospace, Aviation and DOD industries. Prepared, proposed and negotiated sales and contract requirements. Coordinated proposal efforts with estimating, engineering, production control. Managed new and existing programs from R & D through production. Primary account responsibilities were Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation and Woodward Governor. Expanded sales in the Southwest region from $0 to $2.3 million. Automobile Mechanic 10/1985 to 08/1988 Company Name City , State Performed minor and major automobile maintenance services on 100 through 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 to 10/1985 Company Name City , State Managed all general aviation aircraft maintenance, management and purchasing functions for a FAA approved Fixed Based Operation on a 110 aircraft based airport. Accountable for Profit & Loss. Managed 4 direct employees. Managed and performed 25 Hour, 50 Hour, 100 Hour and Annual maintenance inspections, engine repair and general maintenance. Performed all purchasing functions including: Customer and vendor RFQ's; Customer and vendor pricing and negotiations; Vendor search and selection and Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper and Pitts customer and rental aircraft. Education Bachelor of Science Lewis University Airframe & Powerplant License Aviation Maintenance and Management Skills account management, accounting, AD, automobiles, budget, Contract management and administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades | AUTOMOBILE | 14455622@gmail.com |
LEGAL ASSISTANT Summary Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Fluent in Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Strong problem solver Accomplishments processes. Served as sole assistant to 4 attorneys in all phases of litigation. Awarded "The Best Performer of the Month" for the month of April 2015. Awarded "Perfect Attendance" for the year of 2016. Experience Legal Assistant Company Name － City , State Schedule meetings, mediations, hearing dates and depositions. Review reports by witnesses and police. Assist attorneys in preparing for trials and court proceedings. Draft deposition and trial subpoenas. Draft/file pleadings and motions. Legal Assistant Company Name － City , State Compose and revise legal documents for attorneys. Upload executed documents to LPS. Coordinate hearings with opposing counsel. Set and confirm hearings with judicial assistants. Prepare/file notices, motions and correspondence. Track and maintain busy attorney schedules. 07/2014 to 11/2016 Paralegal Company Name － City , State Manage all administrative tasks for three senior partners. Compose and revise legal documents for attorneys. Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with
appropriate regulations and deadlines. Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and
performance. Education DIPLOMA American Senior High School － City , State 2008
2015 ASSOCIATE OF ARTS : LEGAL STUDIES Keiser University － City , State LEGAL STUDIES Skills administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish | AUTOMOBILE | 84295343@gmail.com |
CO-MANAGER Summary Seeking a management position that utilizes my strong experience and skills to achieve an organization's sales and profit goals Well-organized, detail-oriented individual who manages a high volume workload within a deadline driven environment Expertise in establishing priorities and coordinating work assignments to control and maximize productivity Skilled at working harmoniously with associates and resolving minor personnel problems Experience in staff performance evaluation and the creation/implementation of procedural changes to improve the quality of the workforce Outstanding customer service skills with focus on achieving top levels of customer satisfaction Skilled in use of MS Word, MS Excel, MS Power Point; bilingual in French and Creole Work History Company Name Experience Co-Manager November 2011 to January 2016 Company Name - City , State 120 Employees -$800,000 Weekly Sales Volume Compile and interpret reports ensuring maximum profits are achieved Seek high selling merchandise to feature on endcaps Analyze revenue weekly to forecast expenditures and staffing needs Supervise proper scanning of outs, make changes to the on-hands and replenish merchandise Search and reduce shrink, look for opportunities to capture markdowns, ensure store is in line with company initiatives Hire, train, supervise and terminate hourly associates; develop plans to assist in achievement of maximum performance; monitor and give constructive feedback in a timely manner; provide learning opportunities through guidance and support; set clear expectations creating timelines and performance metrics Require associates to adhere with customer service initiatives that create a pleasant shopping experience for customers by having daily meetings, "coaching by walking" and computer-based training Drive community awareness programs by participating and supporting community events, i.e. soup kitchens, cancer walks, Children's Miracle Network Enforce safety standards relating to accidents and STFs; OSHA compliance, work with Ecolab and Kay Chemical to prevent hazards or compliance issues. Assistant Manager May 2011 to November 2011 Company Name - City , State 300 Employees -$1,500,000 .00 Weekly Sales Volume Managed direct reports, delegated and monitored against a pre-determined deadline and measure of quality Hired, trained, developed and appraised subordinates Budgeted and forecasted, minimize shrinkage and achieved sales and target goals Monitored and controlled expenses in several divisions Ensured customer satisfaction and retention Analyzed the market and competitions and building strategy to ensure profitability Implemented bench marking process on merchandise and instock level. Small Business Sales Consultant February 2008 to April 2011 Company Name - City , State 20 Employees $100,000 Weekly Sales Volume Consulted with customers to recommend and sell variety of AT&T products and services to meet customers' needs Provided customers with a positive sales and service experience Interacted with multiple online systems while speaking with customers Met sales quotas and service objectives in a fast-paced call center environment. Team Leader / Service Delivery Coordinator / Supervisor June 2005 to January 2008 Company Name - City , State 108 Employees -$325,000 Weekly Sales Volume Began as CSR; promoted to Team Leader of Roadside Assistance Division during crucial evening shift Provided guidance and direction to all Member Service Counselors, real-time management of the call center floor, and frequently interacted with Dispatch and AAA members on service-related issues Handled escalated inquiries from members Interacted with Dispatch to resolve inaccurate information taken by Counselors or other issues Served as Shift Leader in absence of evening supervision Coached call takers on call quality issues as they arose; performed new hire training on operating system Handled customer inquiries, complaints, billing questions and payment services. Customer Service Representative January 2001 to June 2006 Company Name - City , State Performed light typing and clerical duties and heavy volume of phone calls. Assisted customers with their renewal application process. Shift Leader August 2002 to November 2003 Company Name - City , State Supervised inventory, verified quantity and quality of products received. Interfaced directly with customers to provide assistance and resolve problems. Assigned identification numbers and recorded items processed; performed all paperwork. Customer Service Team Leader June 2001 to August 2002 Company Name - City , State 23 Employees Supervised all daily functions of store activity to ensure customer satisfaction Performed daily safety and temperature audits adhering to standards set by health board Interacted with customers on a daily basis; transferred monetary transactions for the business Generated weekly reports of profits and loss within the business. Shift Manager September 2000 to May 2001 Company Name - City , State 12 Employees Handled inventory and controlled cash Maintained a safe work environment for all co-workers Managed shift by instruction Ordered products for store and customer sales Closed store and performed necessary duties. Education Liberal Arts Kean University Liberal Arts High School Diploma Hamilton High West Skills billing, call center, cancer, clerical, coaching, customer satisfaction, customer service, direction, fast, instruction, inventory, Team Leader, market, meetings, Network, operating system, speaking, quality, real-time, safety, selling, Sales, scanning, staffing, strategy, supervision, phone, typing | AUTOMOBILE | 78357954@gmail.com |
ACCOUNTANT Summary Experienced accounting professional with proficient, analytical and problem solving
abilities. Results oriented and flexible in a rapidly changing environment. Skills Microsoft Office
Outlook Accomplishments C?Math.max(0,d+c):c:0;c. Experience 03/2015 to 07/2017 Accountant Company Name － City , State Processed daily corporate customer payments using CDK and Rental payments using TSD. Ran monthly customer statements. Responded to and followed up on customer inquiries. Processed daily cash journal entries. Responsible for running monthly aging reports for the accounts payable department and
stores. 10/2004 to 04/2015 Accountant Company Name － City , State Processed and paid state, city and county tax returns. Processed yearly property tax returns. Researched and responded to customer and the sales department inquiries. Ran monthly customer statements. Reconciled balance sheet accounts. Processed monthly journal entries using Agate a specialized software. Helped with month-end and year-end closings. Created various requested excel reports. 05/2000 to 04/2004 Accounting Manager Company Name － City , State Supervised one staff accountant. Responsible for the timely balancing of two accounting systems. Managed the reconciliation of all balance sheet accounts. Processed and paid the monthly state, county and city tax returns. Accountable for the accounts payable area. Developed and maintained various Excel spreadsheets. Implemented and oversaw system enhancements. 02/1989 to 04/2000 Accountant Company Name － City , State Processed monthly financial statements. Reconciled all balance sheet accounts. Processed and paid monthly state, county and city tax returns. Researched and responded to customer inquiries regarding monthly statements. Implemented and tested accounting system conversion. Education and Training Associate of Applied Science Normandale Community College － City , State Skills accountant, accounting systems, accounting system, accounts payable, balance sheet, conversion, financial statements, Excel spreadsheets, excel, Microsoft Office, Outlook, sales, tax returns, year-end | AUTOMOBILE | 24703983@gmail.com |
TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Highlights Property and liability claims adjusting Thorough in critical thinking Analyze problems and develop favorable solutions Time management and organization Proficient in math, computer skills and Excel, Word and Access programs Effective interpersonal, listening and communication skills Multi-task and prioritize Pacify irate people Experience Company Name January 2013 to June 2015 Tax Examining Clerk City , State Adjust tax liability on1040X amended returns. Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability. Research pertinent tax data through IDRS, databases, accounting records and available relevant systems. Assign case referrals requiring further examination per the tax code. Recognize indications of tax fraud. Process statute and potential statute cases, and ensure that all statutes are correct. Recognize problem areas with reference material and offer solutions. Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate. Company Name September 1997 to December 2010 Business Owner/Manager City , State Managed the operational activities of a dairy distribution business. Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis. Maintained account plans for 100 customer accounts. Improved communication efficiency as primary liaison for customers and vendors. Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport. Identified key growth opportunities for the business through expansion of our product line and delivery area. Leveraged knowledge of customers and market trends to successfully market our suppliers' products. Coordinated Customer and Vendor orders. Prepared procedural material for employees. Wrote correspondence for business proposals and collection. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts and credits. Suggested process improvements to secure prompt and regular receipts for the company. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews and reconciled any variances. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Company Name September 1990 to February 2000 Claim Specialist City , State Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies. Reduced loss ratios through fair and prompt processing of claims. Identified and collected evidence and determined its value to a specific claim. Interviewed claimants, witnesses, medical and vehicle specialists, and law enforcement to determine pertinent claim information. Gathered detailed information and completed field investigations. Coordinated with attorneys and testified at criminal proceedings. Conducted claim and estimate re-inspections. Analyzed repair estimates. Obtained all necessary information to complete proper evaluation of property and injury claims. Contacted injured parties and legal representatives to negotiate final settlements for claims. Communicated with insured and claimants to explain computations. Interpret policy and explain appropriate coverages to insureds and claimants. Offer company solutions to improve claim closures. Evaluate and negotiate total losses and Bodily Injury claims. Access available resources via the computer and/or storage files. Inspect property to determine damages. Recognize potential subrogation and prepare files accordingly. Trained and mentored 3 new members of the claim staff. Company Name January 1986 to January 1988 Customer Service Representative City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Cashiering. Research and resolve customer problems. Programmed and repaired pagers. Processed shipments and maintained organized stock shelves. Computed sales prices, total purchases and processed payments. Wrote reports and correspondence from dictation and handwritten notes. Experience Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims. Chronology Company Name Tax Examining Clerk City , State Education California State University of San Bernardino Bachelor of Science Degree : Computer Science City , State , San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone | AUTOMOBILE | 47487091@gmail.com |
ORGANIZATION DEVELOPMENT CONSULTANT Executive Profile Proven business leader with extensive consulting experience. Award winning Executive Coach with over 15 years of experience as an internal and external Organization Development Consultant. Pragmatic, critical and creative thinker who works with leaders to meet business challenges while increasing individual and organizational development. Exceptional ability to identify obstacles and implement processes that achieve targeted results. Professional Experience January 2006 to Current Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Consulted with the CA Public Utility Commission (PUC) Executive Director and Senior Team to design and deliver an initiative to engage 800 employees in organization wide culture change. Work included interviewing executive staff, designing and facilitating meetings, coaching executive staff. The cultural shift from hierarchical to participative enabled the PUC to compete in the de-regulated environment. Designed and delivered, with a team of four consultants, an initiative to provide Appreciative Inquiry as an innovative method to improve all aspects of service delivery to county residents. The initiative culminated in a one-day conference for 400 Sacramento County employees in order to practice new skills. Project teams established to lead the implementation of Appreciative Inquiry throughout the organization. Co-authored County of Sacramento, Book of Success. Facilitated, with a team of 40 colleagues, controversial group discussions for NYC Citizen's Budget Commission planning session attended by 600 participants. Issues successfully prioritized which set the stage for Commissioner's use in decision making for upcoming budget. Designed and implemented an innovative 8-week job search training program which increased placement by 20% for training organization. January 2004 to January 2006 Company Name City , State STAFF LIAISON Established the County's first youth center by forging alliances between internal and external stakeholders. Improved performance of literacy program staff to manage more caseloads and increase client participation by providing leadership and coaching. Transformed governance committee, in jeopardy of losing funding, into a successful operational team that met deadline and was awarded funding. January 2000 to January 2001 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Developed and led the organization's first Corporate Education Department by integrating and aligning four autonomous, underperforming district offices resulting in improved training services to 6,000 person organization. Managers reported transfer of training to staff dramatically improved customer service. Improved delivery of training and increased use of training services throughout the organization by managing staff of 21 training professionals and instituting performance standards, assessment processes and peer coaching. Increased quality of customer service by 45% through coaching cross-functional team to develop the dysfunctional culture to one that valued collaboration and rewarded teamwork. January 1995 to January 2000 Company Name City , State ORGANIZATION DEVELOPMENT CONSULTANT Coached CEO of bio tech start-up to change leadership style from controlling to collaborative resulting in the successful restructure of his executive team. Developed a culture of involvement and responsibility resulting in FDA deadlines met and IPO successfully secured by consulting to senior leadership team and direct reports. Increased leadership capabilities of Senior Team by coaching and consulting to Executive Team. Team development included improved decision-making, strategic thinking and systems thinking resulting in reduced conflict throughout the organization and increased retention of leadership team members. January 1981 to January 1993 Company Name City , State CO-FOUNDER/VICE PRESIDENT Increased sales from $20,000 to $1.2 million in five years. Managed 15-20 remodeling projects annually for award-winning Design/Build residential remodeling business. Education Professional School of Psychology Certified Executive Coach JFK University State Management - Organizational Change and Leadership Master of Arts Management - Organizational Change and Leadership Ramapo College of New Jersey Sociology Bachelor of Arts Sociology Work History Company Name Skills Book, Budget, Coach, coaching, CA, consulting, client, customer service, decision-making, decision making, delivery, designing, functional, leadership, Team development, Director, managing, meetings, processes, quality, sales, strategic thinking, systems thinking, teamwork Additional Information AWARDS & CERTIFICATIONS
Received 3 Excellence Awards in recognition of leadership initiative for healthcare executives.
Awarded the "Contractor of the Year Award" and the "BIG 50" Award for co-owned company.
B/Coach Systems LLC, Coach2 Training Program Professional Affiliations National Organization Development Network (ODN)
New Jersey Organizational Development (NJOD)
Northern New Jersey American Society for Training & Development (ATD) | AUTOMOBILE | 23009962@gmail.com |
CUSTOMER SERVICE REPRESENTATIVE Summary A dependable, quality-focused specialist seeking an opportunity that offers a variety of challenges and responsibilities that would allow myself to contribute towards an organization while improving my leadership and technical skills. Exceptional talent for accuracy analyzing, projecting conflict and resolving issues. Continually providing input or solutions in problem solving on operational issues or procedures and perform administrative follow-up. Skills Able to demonstrate exceptional communication
skills, able to maintain effective and efficient communication within a team
environment. Skillful initiation in organizing and
coordinating team meetings to manage and planned performance adherence. Exceptional talent for accuracy analyzing,
projecting conflict and resolving issues. Continually providing input or
solutions in problem solving on operational issues or procedures and perform
administrative follow-up.
Strong leader with
proven development abilities, capable of clearly presenting ideas, plans and
strategies to all levels of management. Solid background in setting priorities and
deadlines, adjusting the flow and sequencing of the work to meet team needs.
Experience Company Name City , State Customer Service Representative 10/2016 to Current Respond to and resolve customer service inquiries and issues by identifying the topic and type assistance the caller needs such as benefits, eligibility, claims, financial spending accounts and correspondence. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctor's office) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating through the self-service website and other UnitedHealth Group websites and encourage to be more self-sufficient. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues. Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance. Company Name City , State Customer Service Representative 09/2014 to 02/2016 Served as first level contact for basic and routine customer service inquiries from new, current and prospective customers, shareholders, policy owners, agents and their staff Processed and/or route transactions, requests and inquiries following established procedures and resources Communicated with customers and team members to obtain required information and/or forms Trained and coach new team members Functioned as a resource to team members for review of potential process improvements Worked on committees regarding customer service, sales, policies, procedures and company events. Company Name City , State Juvenile Supervision Officer III 09/2011 to 01/2014 Provided day to day direct supervision to youths in a 24-hour detention facility in a manner that ensures the health, safety and welfare of each youth while following departmental policies, procedures, and standards Directed individual as well as group counseling to all youths; while increasing their personal awareness of responsibilities, choices, growth, and alternative lifestyle changes Made critically sound judgments and decisions during crisis and potentially dangerous situations; thoroughly document all actions taken, inform superiors, and debrief the plan of action with staff to ensure effective results Utilized graduated sanctions, and discipline youths by enforcing the rules of the facility as needed Applied de-escalation skills and handle with care techniques Conducted inspections, rounds and drills which include room checks and physical searches of youth. Company Name City , State Business Wireless Care Supervisor 05/2005 to 10/2009 Led and assisted a diverse team of twelve that was responsible for supporting the design, engineering and implementation of complex integrated product/network solutions. Supervised and monitored the team's work flow to ensure an adequate work balance; reassigned resources where necessary to meet project deadlines in a timely manner. Participated in hiring, termination, performance and salary reviews. Contributed in weekly conference calls to discuss team goals and present new information used to improve customer service. Education and Training Masters of Science : Public Safety/Emergency Management December 2017 Capella University , City , State Public Safety/Emergency Management Relevant Courses Collaboration, Communication, and Case Analysis for Master's Learners, Introduction to Research Methodology, Public Safety Ethnic and Cultural Awareness, Foundations of Emergency Management, Public Safety Leadership, Coordinating a Modern Emergency Management Program, Comprehensive Emergency Management: Response and Recovery, The Science Behind National Incident Management Systems, Comprehensive Emergency Management: Mitigation and Preparedness, Critical Infrastructure and Cyber Security, Integrative Project for Public Safety Learners Bachelor of Arts & Science : Criminal Justice August 2010 Florida A & M University , City , State Criminal Justice Relevant Courses Introduction to Criminal Justice; Statistics in Criminal Justice; Theories in Criminal Behavior; Cases in Corrections; Research Methods in Criminal Justice; Police and Society; Race, Class and Justice; Penology; Contemporary Issues in Corrections; American Court System; Women and Crime; Social Problems Skills Criminal Justice, Public Safety, sales, scheduling | AUTOMOBILE | 22732234@gmail.com |
DATA ANALYST Professional Summary Industrial and Systems Engineering graduate, certified Base SAS Programmer and a Lean Six Sigma Green Belt with strong
background in statistics, mathematics and logical problem solving looking for a dynamic opportunity in data driven fields of
analytics and statistical modeling. Core Qualifications Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL,
MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access
Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic and
Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests Experience 07/2016 to Current Data Analyst Company Name － State 09/2015 to 05/2016 Student Manager Company Name － State Undertook a leadership and advisory role in training newcomers to hone their culinary and behavioral skills. PROJECTS Classification of Customers for Credit Card Company Jan 2016 May 2016 Performed a logistic regression on a credit card company dataset to classify clients as credible and non-credible. Extracted crucial factors to simplify the classification model using exploratory factor analysis. Developed and validated a model to classify the future customers and aid decision-making. Simulation Analysis of Adding a Second Parking Ticket Booth at a Mall Aug 2015 Dec 2015 Assessed distribution and trends of incoming customer patterns performing statistical analysis on MATLAB and ExpertFit. Additional booth modeled using Arena reduced average waiting time per customer from 6.2 minutes to 1.8 minutes. Statistical Analysis of Defects in Clutch Plate Manufacturing - A Six Sigma Study Jan 2015 May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve and Control) was implemented to understand the cause of the defects and data was statistically analyzed with the help of control charts using Minitab. 06/2013 to 07/2013 Intern Company Name Identified the areas in the assembly line of a light commercial vehicle where more operations could be housed. Developed a detailed model of improved layout to accommodate more operations using AutoCAD to improve the space utilization by 300%. consultant a self-storage company to classify the customers as 'worthy' and 'not worthy' based on their activity on the company website using the Random Forest algorithm. Built the model in R and model deployment using Python. Currently building a reservation model for Public Storage to forecast if the customer would reserve the storage or not. Education Aug 2016 Masters of Science : Industrial and Systems Engineering Binghamton University, State University of New York Industrial and Systems Engineering 3.51/4.00 May 2014 Bachelors of Engineering : Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00 Skills Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website | AUTOMOBILE | 18448085@gmail.com |
CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative and Innovative professional driven to launch a career in teaching. Brings valuable experience from the legal and clinical research fields. Summary of Skills Excellent research skills Detail oriented Meticulous attention to detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection and analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training and developmentBusiness process improvement Professional and mature Articulate and well-spoken Strong problem solver Works well under pressure Accomplishments Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA May 1999. Member of the Golden Key National Honor Society Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society 4.0 GPA, Member of the Phi Theta Kappa International Honor Society Experience Company Name December 2012 to Current Clinical and Data Operations Support Analyst Home-based Support the development and delivery of key performance indicators and metrics and the provision of them on a monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers to produce monthly metrics. Build eRoom databases for tracking critical document package reviews. Responsible for exporting databases and providing monthly dashboard analysis. Provide support for reviews of financial and operational performance through the provision and analysis of data from ICON's systems. Work closely with the Global Director, Study Start Up Leads to support global consistency, focus and development across the SSU Lead function. March 2008 to February 2013 Executive Management Assistant Design presentation Tools using Excel and Powerpoint. Modify tools based on sponsor needs. Conduct training sessions globally on how to use tools and present data. Executive Management Assistant- 03/08 to 02/13 Created multiple databases across many eRooms for the purposes of tracking, analyzing and reporting quality issues, governance compliance, sponsor feedback, audit findings and responses. Responsible for pulling data from CTMS and Planview via Business Objects and OMR, analyzing and presenting results to Sr. Mgmt. Assist with report generation and preparation for Sponsor audits. Liaise with multiple departments such as accounts payable to resolve employee, team compliance issues. Trained and assisted employees on various company applications, expense reports and all Microsoft Office applications. Worked with Report Developers to create ad hoc reporting to meet the needs of Sr. Mgmt Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings. Deployed surveys and compile data in eRoom database. Responsible for tracking promotion eligibility of all US Clinical Operation employees, obtaining recommendations, notifying management of finalized promotions and salary increases. Company Name May 2006 to September 2007 Executive Associate, General Counsel, Labor & Employment Company Name September 2007 to March 2008 Sr. Administrative Support Associate, General Counsel City , State Managed a high-volume workload within a deadline-driven environment. Identified process improvement opportunities and implemented changes to gain operational efficiencies within department. Developed and maintained complex spreadsheets. Maintained data sources for departmental records and management information reporting. Provided information in support of complex requests for department projects, programs and events. Handled all aspects in planning and carrying out regular training events for client education. Supported development and modification of presentations. Collected data and generated management information reports and graphics. Provided comprehensive support services and routine analysis to unit. Assisted in various types of departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website for posting secured self-service resources for client use and to facilitate collaboration on documents and projects. ◦ Responsible for maintaining,monitoring and updating site content and security groups. Education The University of Texas at San Antonio 1999 Bachelor of Arts : Criminal Justice, Legal Studies City , State , US The University of Texas at San Antonio, 1996-1999 Bachelor of Arts in Criminal Justice, Emphasis in Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates : Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree in Liberal Arts, 4.0 GPA. Member of Phi Theta Kappa International Honor Society, Member of the Golden Key National Honor Society. Cape Fear Community College 1995 City , State , US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member of the Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist - Microsoft Office Word 2003 Certified Microsoft Office Specialist - Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist - Microsoft Office Excel 2003 Certified Microsoft Office Specialist - Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared on a regular basis a suite of metrics via bar graphs and PowerPoint presentations for Sponsor Quality Management and Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003 | AUTOMOBILE | 11887930@gmail.com |
AGENCY SALES RESOURCES Summary Seeking to secure a position with a well established company that prides in the growth of its employees. With
the ability to showcase versatile knowledge in auxiliary mechanic I hope to build a lasting partnership with
whom I gain employment. Skills 2011 - 2012 2014 Regular care coordinator Perform household task and run errands Perform personal care activities; hygiene, ambulation, eating, dressing, toileting and shaving Talk and give company to clients and participate in resident activities Take and record vital signs Assist with moving to Bath, bed, and wheelchairs Take care of pets Nurse Assistant/Caregiver Medical Case Management - Fort Worth, TX - 2009 to 2011 Maintain and set up patient rooms Perform preventive maintenance on emergency equipment Assist with patient and family education Assist R.N. and L.V.N with sterile and non-sterile dressing changes CPR Qualified Answer multi-line phone, operate fax and copy machine Prioritize patient daily care according to acuity and scheduled patient procedures Conduct analysis and recommend suitable solutions to real time performance issues (4 years), Handle inbound calls and provide one-call resolution to problems reported (2 years), Responded to client calls and provided instructions for troubleshooting (2 years), Provided technical and analytical support at the call center (1 year), Proficient in MS Excel, word and various database management applications Proven ability to learn and operate software applications quickly (8 years), Analytics (1 year), Problem Resolution (Less than 1 year) Accomplishments February 2014 to February 2017
Program: Non Lethal Weapons training to include; OC Certification, Baton Employment, and Close Range
Subject Control (CRSC) Techniques
ADDITIONAL INFORMATION
The machinist deals with a series of different operations associated with machining work. It requires good
training and skills to handle these tasks and hence, while writing a resume cover letter for the machinist position,
you have to highlight your skills and expertise in handling advanced machines and technology, your keen
interest in learning new technological inputs, professional experience etc. Experience Agency Sales Resources Jan 2017 to Current Company Name － City , State Agency Sales Resources - Provide support to State Farm agents and their staff, and to other State Farm
associates . Providing a remarkable customer experience. Communicating with customers in a courteous manner using approved scripts via phone or written
correspondence
Provide accurate and timely customer service to external and internal customers, Provide centralized service
to field leaders and agents. Answer inbound calls, determine purpose of caller and distribute to appropriate personnel. Proficient in Microsoft Word, Excel, Outlook,. Personal Care Assistant Jan 2017 to Current Company Name － City , State Assist patients with daily activities, feeding, and personal hygiene. Administration of medications,
companionship. Captioning Agent Jun 2016 to Dec 2016 Company Name － City , State Caption Telecommunications connections, IVR, Web Communications for the Deaf and Hearing Impaired. Customer Service Representative, Troubleshooting technical problems; create problem reports. Ability to multi-task to accomplish workload efficiently using analytical skills. Ability to maintain accuracy and
production standards. Technical and Oral communication skills. Problem solving skills. Attention to detail and accuracy. Waitress/Cashier/Hostess Jan 2016 to May 2016 Company Name － City , State Operate a cash register including cash transactions, checks, charges. Greet customers in a timely, professional and engaging manner. Follow through on all customer questions and requests. Answer the telephone using the appropriate greeting. Observe customers and check identification for proof-of-age; deny sale of alcohol to underage or intoxicated
customers. Maintain check-out area: fill register supplies, bags; wipe counter tops. Handle customer issues that may arise. Take food and drink orders. Meet and greet customers. Operate cash register and receive payment from customer in cash or credit card. Provide excellent customer care. Responsible for the cleanliness and organization of assigned food venue. Promote positive guest relations. Education and Training BA , Psychology ABA 2018 Kaplan University Psychology ABA A.A.S , Business Administration General Pre 2017 Navarro College Business Administration General Pre JST , Mechanical Machinist Mechanical Engineering 2014 Vincennes University MM A School － City , State Mechanical Machinist Mechanical Engineering General Studies November 2012 Cedar Valley Community College General Studies Personal Information Service Country: United States
Branch: U.S NavyRank: E-3 Willing to relocate: Anywhere Skills analytical skills, Agency, Attention to detail, call
center, Call Center, Caregiver, Case Management, cash register, Interpersonal communication, Oral communication, CA, CPR, credit, client, clients, customer services, Customer Service, customer care, database management, doors, equipment operation, fax, hoists, HOME CARE, IVR, Listening, notes, Machinist, maintenance schedule, materials, mechanical, MS Excel, Excel, Outlook, word, Microsoft Word, Navy, Naval, Assist patients, personnel, copy machine, Problem Resolution, Problem solving skills, quality, Quality assurance, quick, real time, repairing, Sales, San, schematics, self-motivated, scripts, Telecommunications, telephone, phone, toileting, tops, Troubleshooting, Verbal Communication Skills, record vital signs, written Additional Information Willing to relocate: Anywhere
Authorized to work in the US for any employer MILITARY SERVICE
Service Country: United States
Branch: U.S Navy
Rank: E-3
November 2011 to September 2014
AWARDS
Community of Heros
March 2016
CERTIFICATIONS/LICENSES
Certificate Of Contamination | AUTOMOBILE | 14508237@gmail.com |
STUDENT ATTORNEY - CRIMINAL DEFENSE Summary Recent law school graduate, excited to begin my new career, offering skill in innovative problem solving and finding unique theories, ideas and solutions to create effectual case arguments. Works aggressively to achieve continued success. Dedicated insurance professional with more than 13 years of experience investigating and processing complex automobile insurance claims. Excels in analyzing damages, causes, interpreting policies and negotiating payment solutions. Effectively managed multiple high priority projects Takes pride in providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal and communication skills Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional and personable Accomplishments Earned opportunity to apply for an internship with a Professor who is
a sitting U.S. District Magistrate Judge due to receiving one of the
highest
grades in his Advanced Legal Writing class. Recommended to apply for a law clerk position with the Court of Criminal Appeals. Awarded highest file quality score for the region as a first year team leader. Nominated and selected among thousands of employees to travel to Corporate Headquarters and meet with the CEO and Head of Claims to understand company culture and process as acknowledgment for contributions to my region. Held position as one of 6 Claims Specialist Leads in Texas Consistently performed at a high meets to exceeds level in all areas to include file quality, accuracy, efficiency and work environment Selected by supervisor to assist with file closures; resolve complex claim-processing issues; participate in commercial reserves analysis; monitor claim status in a mentor capacity to other teammates. Experience Student Attorney - Criminal Defense Aug 2015 to May 2016 Company Name － City , State Offered extensive case status explanations to each client. Advised clients of their rights. Explained the legal process to each client and answered questions to help ease concerns. Conducted legal research and facts investigation for case litigation. Drafted necessary motions relevant to each case. Interviewed witnesses/Crime scene reconstruction Worked on a high profile writ for habeas corpus Negotiated plea deals with prosecutor Claims Specialist Lead Jan 2008 to Jul 2015 Company Name － City , State Managed files in litigation and worked closely with defense counsel to develop strategy to bring cases to resolution. Attended, negotiated and resolved close to 100 features in mediation. Handled serious and complex claims by investigating, analyzing, and determining the extent of liability concerning loss of damages through attempts to affect fair settlement with claimants and insureds. Mentored new members of the claim staff. Entrusted with $75,000 in settlement authority. Team Leader Aug 2004 to Jan 2006 Company Name － City , State Responsible for overseeing daily administration of claims work flow for my assigned team. Supervised, coached, and developed team to ensure quality outcomes and superior customer service. Monitored claims to ensure file quality is compliant with established standards. Maintained accountability for team performance. Mentored team members to Casualty promotion Explored alternatives to find innovative ways to leverage opportunities for team to improve quality of work/life balance. Claims Trainee Oct 2002 to Aug 2004 Company Name Mastered basic claims handling in a high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. of the repair process, repair quality assurance Casualty Adjuster- Completed detailed review of medical records/ bills, negotiated settlements with attorneys, monitored files for possible lawsuit potential. Education J.D. , Law 2016 St. Mary's University － City , State Coursework in Criminal Justice Legal License Pending November 2016 Bachelor of Arts , English Literature 2000 Texas A&M University - College － City , State , USA English Literature Training Risk Management and Insurance coursework Extensive training in auto insurance terminology/ processes (parts, repair and medical procedures) Texas and other state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal and communication, Customer service, File management, Insurance, Legal Research & Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs, Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy | AUTOMOBILE | 15100547@gmail.com |
OFFICE SUPPORT COORDINATOR Summary Highly qualified, detail-oriented and hardworking office manager with more than 12 years of experience. Proficient in research, writing, case management and client relations. Self-starter with strong problem solving and organizational abilities. Demonstrated ability to handle difficult situation with tact. Skilled in analyzing a task and breaking it down into manageable pieces. Team player with exceptional communication and interpersonal skills. Highlights Time management Strong problem solver Resourceful Mail management Schedule management Meticulous attention to detail Results-oriented Self-directed Report development Self-starter Accomplishments General Coordinated all department functions for team of 10+ employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and executed corporate meetings, lunches and special events for groups of 15+ employees. Training Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Employee Management Liaised with HR department to establish employee benefits, training, payroll and termination procedures. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Research Investigated and analyzed client complaints to identify and resolve issues. Experience September 2013 to January 2015 Company Name City , State Office Support Coordinator Provided a courteous, professional contact for the site. Referred calls to appropriate agencies. Accurately completed tracking of work processed for used by Case Management staff and provided support to the Case Management Director(s). Created forms in user-friendly formats and assisted leadership with the Support Intensity Scale, *Referrals and Long Term Home Health processes as requested. Coordinated meetings and meeting arrangements. This included scheduling, room set up and facilitation assistance as requested. Planned, arranged, and coordinated community projects, team development and other activities as needed. Prepared Check Requests following Finance Department policies, procedures, and deadlines. Ensured proper coding so that funds are taken from appropriate accounts. Assisted with and completed internal file reviews, set-up and archiving. Remained knowledgeable and current of DDD Rules and *Regulations, Program Quality Standards, expectations and best practices including CCMS, Benefits Utilization System BUS), etc. April 2013 to August 2013 Company Name City , State Financial Foundation Associate / Seasonal Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Promoted agency products to customers on the telephone. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Presented account proposals in a professional and timely manner. August 2011 to April 2013 Company Name City , State Human Resource Assistant / Administrative Assistant III Answered employee questions regarding employment records and resolved any issues. Advised managers on organizational policy matters and recommend needed changes. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Verified employment and accountable of establishment and preparation of new-hire paperwork. Entered, modified, and proofread data in PeopleSoft and BackOffice. January 2013 to March 2013 Company Name City , State ABA Therapist Applied Behavioral Analysis to help clients improve their fuctionality May 2010 to August 2010 Company Name City , State Data Entry Clerk Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Requested pricing from vendors and created offers for clients. November 2006 to March 2010 Company Name City , State Office Management Specialist / Office Administrator Executed accounts receivable reporting enhancements and reconciliation procedures. Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Addressed and resolved non-routine, complex and unexpected variances. Provided reliable and timely project by project expense, capitalization, amortization and spend data for all departments. Efficiently implemented short-term tracking factoring in possible long-term tracking strategies. Coordinated all department functions for team of 10 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Implemented updated online collection procedures for payment, increasing on-time payments by [Number]%.Implemented updated online collection procedures for payment, increasing on-time payments by 98 %. Managed incoming and outgoing calls for busy Internet website.Improved communication efficiency as primary liaison between departments and clients. Education 2012 University of Colorado Colorado Springs City , State , El Paso Bachelor : Psychology BA in Psychology 3.87 GPA / Graduated Magna Cum Laude 2006 State Vocational School III Bamberg / Germany City , State , Germany III Bamberg
Vocational Field Economics + Administration, Health (2003-2006)
Graf-Stauffenberg-Business School Bamberg
Business Certificate : Administratin/ Business/ Health Major in Business Administration Minor in Health and Employment Law Coursework includes Economics Coursework includes Organizational Behavior Coursework includes English Languages Bilingual in English and German Interests Committed to community service. Extensive volunteer history includes being a Court Appointed Special Advocate for abused and neglected children and collecting experience as a Neonatal Hearing Screen Volunteer at St. Francis / Penrose in postpartum wing and Neonatal Intensive Care Unit. Skills Case Management Excellent Customer Service | AUTOMOBILE | 97449528@gmail.com |
SR BUSINESS SYSTEMS ANALYST Career Overview Motivated and customer-oriented Systems Analyst with strong Analytical and technical skills. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Problem analysis and resolution Test planning and execution Requirements gathering Systems development Systems implementation Systems integration Technical Skills PeopleSoft HCM & Portal, PeopleTools, PeopleSoft Query SQL, Oracle, Microsoft SQL Server SharePoint, Windows NT, Windows 2003, Terminal Server MS Office - Excel, Word, PowerPoint, Project, Publisher, Visio and Access Rational Tool (SDT, RQM, Clear Case) , Document Management Systems(PDM & Documentum) Kronos Workforce Central (WFC), Kronos Connect, ADP Work Experience SR BUSINESS SYSTEMS ANALYST 12/2004 to Current Company Name City , State Working with several large applications like PeopleSoft(7.5, 8.3 and 8.9 versions), Kronos, ADP PCPW (v.4 and v.5), Nextrak Working with several relational database applications Providing Support to specified customer base for HR IS applications in a timely, courteous and professional manner. Interacting with interfacing applications for ADP and PeopleSoft Working with business owners to elicit, define and maintain business requirements and transforming them into technical solutions. Responsible for developing and execution of test plans to ensure customer requirements are being met. Facilitating the resolution of large, complex production system problems by performing initial triage for severity and business impact of application failures. Acting as a liaison for HRIS application owners/Centers of excellence and Vendor managing these applications. Responsible for coordinating and overseeing implementation of various solutions for system change requests and defects in accordance to the vendor change request process. Partnered and consulted with HR COEs and BPO to complete the change control process and presented business requirements for approval. Also reviewed technical specifications to ensure all requirements submitted were being met. Ensuring that SLAs and Quality Compliance across all applicable applications. Responsible for identifying and review of downstream impacts across ongoing BSC initiatives. Supporting security processes and policies for BSC i.e. data privacy, SOX, Audit etc.. Acting as an Internal Liaison for interfacing applications. Leading department small to medium projects in accordance to the guidelines of the Global System Methodology(GSM) standards. Prepared and presented project status updates to various stake holder including core team members and project leadership or sponsors. Communicates user requirements to development teams. Data Analysis and reporting HRIS lead for several acquisition project including requirements gathering and integration into core HRIS systems. In addition provided support to interfacing application to ensure their integration was successful too. Partnered with IS and HR to develop and enhance tools that are being leveraged in future acquisitions. Mentoring/Coaching other Analysts to enhance team performance and ensure success in projects and areas of support. BUSINESS SYSTEMS ANALYST I/II 01/2003 to 12/2004 Company Name City , State Lead BA for the ADP, Kronos and Nextrak applications. Provided technical support for several de-centralized ADP Applications and Databases. Responsible for Level I and II technical issues Responsible for escalation and issue management with the ADP and Payroll Vendors. Tracked and monitored problems to insure a timely resolution. Prepared and maintained documentation pertaining to Systems operation and user documentation. Identifies, researches and resolves areas of improvement by working with the users, operations and development team. Involved in various projects of Application development and events from kickoff to product going live. HRIS CUSTOMER SERVICE SPECIALIST/ HRIS SPECIALIST 01/2001 to 01/2003 Company Name City , State Responsible for the delivery of technical and functional HR, Payroll and intranet applications support and services to the BSC internal customers i.e. PeopleSoft, ADP, Webhire, Kronos, etc. Tracked and monitored problems to the Support Center to insure a timely resolution. Prepared and maintained documentation pertaining to Systems operation and user documentation. Identified, researched and resolved areas of improvement by working with the users, operations and development team. Involved in various projects of Application development and events from kickoff to product going live. EDI COORDINATOR 09/1999 to 01/2001 Company Name City , State Established and furthered Trading Partner relationships with customers, third party networks and other business units by working with them to implement and expand EDI. Identified and resolved day-to-day system/interface issues which impacted customer satisfaction. Performed EDI Project Management. Identified and implemented process improvement efforts within the EDI structure and customer order management, including system interface and process improvements. Provided technical and procedure resources developing new EDI transactions, customer reporting and performance measurements. Responsible for the review and analysis of the implementation guides both from Boston Scientific and the customers. Prepared documentation to support Trading Partner mapping, implementation and audit purposes. Responsible for the research and maintenance of the database structure, common business practices and operational procedures to identify areas of potential EDI system incompatibility. CUSTOMER SERVICE REPRESENTATIVE 11/1998 to 09/1999 Company Name City , State Interfaced with customers, company sales staff, and via telephone and electronic media to process customer orders and handled a variety of pre-sales or post sales service functions. Responded to requests for company product information and refered sales leads to sales staff. Resolved customer problems and answered inquiries by calling within the organization to related departments. Responsible for setting up orders for special product lines for customers and sales groups. Trained and coached new hires in the customer service department CALL RECEIVER/CUSTOMER SERVICE 01/1998 to 11/1998 Company Name City , State Handled emergency road service requests, courteously and completely complying with AAA's Five Diamond Service Standards. Resolved and handled problem calls using AAA's Five Diamond Advanced Plus Service Standards. Assisted members with after hour trip route requests and travel information. Recommended additional AAA products and services with increased sales to the southern New England area. Operate computer to enter customer inquiries and correct data when needed using Windows 95. Assist the supervisor with training new employees in customer service department. Education and Training Bachelor of Science : Management Information Systems 2000 Northeastern University City , State , USA Associate of Science : Computer Scientific 1998 Quincy College City , State | AUTOMOBILE | 26341645@gmail.com |
ADJUSTER Experience Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Work History Adjuster , 07/2018 to Current Company Name – City , State Manage, Investigate, evaluate and negotiate moderate to high exposure, complex coverage and liability claims resulting from automobile accidents. Communicate with insureds, claimants, witnesses, police and other parties in order to gather information regarding coverage and liability. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Evaluate medical records, demand packages on injury claims to determine valuation of each claim using Mitchell Decision Point and Claims IQ. Negotiate settlement of injury claims with attorneys within the first 60 days. Identify fraud indicators for special investigation referral. Recognize recovery opportunities in regards to subrogation and salvage. 10/2016 to 06/2018 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, complex coverage and liability claims resulting from automobile accidents. Recognize excess exposures and effectively communicate verbally and in writing to all parties. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Negotiate and settle bodily injury claims directly with insured's and claimants on first call. Making sure correct reserves are opened for each exposure. Negotiate timely and appropriate settlements with claimants, insureds and attorneys and issue payments. Identify and refer suspicious claims to a Special Investigation Unit. Recognize recovery opportunities in regards to subrogation and salvage. 07/2015 to 10/2016 Company Name – City , State Investigate, evaluate, negotiate and settle 1st and 3rd party homeowners property claims ranging from low to high complexity. Managed third party vendors for temporary housing, handling claims in compliance with various state guidelines. Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence while providing a high level of customer service. Facilitated services of local police departments and vendors to assist insured with coordination of emergency benefits and services. Recognized and Processed claims as needed for subrogation. 10/2006 to 06/2015 Company Name – City , State Investigate, evaluate and negotiate moderate to high exposures, multi vehicle, disputed/undisputed liability claims. Interact effectively with customers, lawyers, medical providers, insurance agents and other public personnel involved in the claims process. Document claims files accurately and promptly while maintain company metric goals. Provide excellent customer service while delivering difficult conversations. Mentoring less experienced adjusters and assisting in their training and development. Education High School Diploma John F. Kennedy High School Summary Insurance Claims Adjuster with 12 year background in the auto and homeowners insurance industry.
Looking to build a long term career with a dynamic company that allows opportunity for career growth. Designated Home State All-Lines Adjuster's License Team- Orientated candidate who is able to provide assistance where needed to complete tasks. Communicate effectively with the ability to adjust to the audience as necessary. Licensed property and casualty adjuster with multiple licenses for several states. Highlights Benefits Excellent customer service Customer service Insurance IQ Mentoring Personnel Police Settlements Phone Valuation Written Negotiation skills Time management Data analysis Personable Skills Benefits, excellent customer service, customer service, insurance, IQ, mentoring, personnel, police, settlements, phone, valuation, written | AUTOMOBILE | 82140102@gmail.com |
SECRETARY II Summary Energetic management professional with over seven years of experience in high-level executive support and accounting roles. Organized and dedicated professional who excels at prioritizing and completing multiple tasks simultaneously and following through to achieve all project goals. Experience Secretary II Dec 2014 to Jun 2016 Company Name － City , State Served as the primary support channel to five sales executive in the Albuquerque East,. Albuquerque West, Santa Fe/Southern Colorado, Central Utah, and Northern Utah territories. Created and maintained computer- and paper-based filing and organization systems for records and reports. Maintained 100% adherence to budget/finance goals, approved travel expenses, and reimbursement requests. Director of Operations Oct 2007 to Aug 2014 Company Name － City , State Implemented complete accounting system transisition from Peachtree for Manufacturing to Quickbooks Pro which increased revenue at year end due to better tracking of expenses and income. Direct manager of a staff of 3-15 employees Supervised all aspects of day-to-day business in the Dallas, TX office from employees to all operations while coordinating reports, budgets, and information with the satellite Houston, TX office. Developed policies and procedures responsible for trimming down operating budgets by eliminating excess spending and inventory mismanagement and boosting productivity. Managed production schedules and order status reports for a network of over 30 franchise stores Point of contact for all escalated order related issues of customer service via phone call, email, and website correspondence. Assisted in the design, implementation, and launch of four websites directed at positioning the company on the worldwide web to help compete in the industry. Managed all new product development and launch. Served as primary point of contact for the design and functionality of a custom proprietary inventory management software which boosted revenue by identifying unaccounted for inventory and missed sales opportunities. Marketing Director/Executive Assistant Jan 2003 to Oct 2007 Company Name － City , State Responsible for implementing an online marketing strategy that helped increase property listings by 42%. Monitored all areas of the media to make sure that our real estate agent's present marketing strategies were ahead of customer and client demands. Maintained all IT operations including any updates and demands from purchasing new equipment like desktops and laptops to maintaining existing equipment from software updates to decommissioning obsolete equipment and disposal. Telco Engineer/Upper Tier Escalations Jan 2002 to Jan 2003 Company Name － City , State Consistently maintained 92% timely completion on all circuit install escalations. Utilized provisioning/implementation skills and background to aid in field completion scenarios to maintain a 90% close ratio of all pending escalation orders. Associate Relocation Consultant/Property Management Coordinator Jan 2001 to Jan 2002 Company Name － City , State Maintained a portfolio of over 75 residential properties placed into property management for employees working abroad by Ericsson Electronics and acted as the sole point of contact for all property management clients. Associate to the Head of Ericsson Electronics relocation contract team using high multitasking to ensure all client/customer issues completed to 100% satisfaction. Implemented a new reporting system and computer database assuring all pertinent information is captured, as well as maintained and assured complete and accurate file and renter information for all properties managed and sold. Assistant Community Sales Associate May 1998 to Sep 2001 Company Name － City , State Communicated recommendations to the builder of home phase construction. Created and maintained customer files and implemented a computer tracking system for status updates. Demonstrated homes, assisted with the selection of floor plans and options while resolving customer service related issues. Maintained or exceeded 100% adherence to new home sales goals. Education Associate of Arts , Business Management 2010 University of Phoenix － City , State , USA 3.69 GPA Skills Account Management, Accounts Payable/Receivable, Adobe, Bookkeeping, Customer Service, Database management, Expense Reports, Hiring and Human Resources, Inventory Management and Control, Marketing Strategies, Meeting Planning, New product development, Office Management, Online marketing, Peachtree Accounting, Policies and Procedures, Property Management, Purchasing, Quickbooks Pro, Real Estate, Production Scheduling | AUTOMOBILE | 17571262@gmail.com |
CUSTOMER SERVICE REPRESENTATIVE Core Strengths Active listening skills Strong organizational skills Top sales performer Adaptive team player Seasoned in conflict resolution Energetic work attitude Store maintenance ability Telephone inquiries specialist Customer service expert Career Overview Highly enthusiastic customer service professional with 10 year client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer advocate Excellent communication skills Conflict resolution proficiency Inventory control Devoted to data integrity Cash handling accuracy Strong problem solving ability Banking and financial services Strong communication skills background Detail-oriented Accomplishments Customer service expert Strong organizational skills Markdown/promotional procedures banking and financial services background Seasoned in conflict resolution Detail-oriented Strong communication skills. Accomplishments Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales Consistently generated additional revenue through skilled sales techniques. Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow. Work Experience Customer Service Representative March 2011 to Current Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance .Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Administrative Assistant January 2009 to Current Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondenceOrganized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and distributed faxes and mail in a timely manner. Licensed Insurance Agent March 2007 to December 2007 Company Name － City , State Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Prepared necessary paperwork to process insurance sales and renewals.Followed up with potential clients regarding on line information requests.Developed life insurance and commercial insurance leads to meet monthly sales targets.Finalized and maintained all types of personal lines insurance policies within the agency.Promoted client retention through high-quality service and follow through. Personal Banker April 2006 to March 2007 Company Name － City , State Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Supplied tellers with coin and currency as needed.Maintained a Researched beneficial investment opportunities and made recommendations to senior management.30% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.Delivered prompt, accurate and excellent customer service. Senior Financial Representative March 2003 to March 2006 Company Name － City , State Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in 30% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Examined checks for identification and endorsement.Entered member transaction data into the on line banking software.Maintained confidentiality of bank records and client information. Credit Card Specialist February 2000 to August 2003 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion.Built customer loyalty by placing follow-up calls for customers who reported product issues.Formulated and enforced Service Center policies, procedures and quality assurance measures.Properly directed inbound calls in phone queues to improve call flow.Developed effective relationships with all call center departments through clear communication.Demonstrated mastery of customer service call script within specified time frames.Collected customer feedback and made process changes to exceed customer satisfaction goals. Member Services Representative / Dispatcher July 1997 to March 2000 Company Name － City , State Evaluated service locations and made scheduling adjustments to maximize efficiency.Oversaw service stations and drivers to maintain scheduling for the day-to-day service calls needed for tow transportation. Negotiated contracts with outside providers to handle calls not designated to their location. Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported service and product issues. Bank Teller March 1995 to February 1996 Company Name － City , State Processed sales referrals and promoted bank services and products, resulting in 25Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Citi-banks security and audit procedures.25% branch sales increase.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service. Educational Background BA : Sociology , 2016 SUNY Old Westbury College － City , State , United States Sociology Skills agency, attention to detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge of store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation | AUTOMOBILE | 32069695@gmail.com |
Highlights Prog. Languages: C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs) Doc. Editing: Word/PPT/Excel, Pages/Numbers/Keynote, LATEX Mechanical Design: AutoCAD (6 yrs), Solidworks (5+ yrs) Mechanical Skills: MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine. Statistics Softwares: STATA, SPSS Database Softwares: SQL Server (4 yrs), Navicat (2 yrs) Operating Systems: Windows 7/10, OS X Experience Company Name June 2016 to Current R&D Product Development Engineer City Design and build a tail-sitter VTOL(vertical take off and landing) UAV(unmanned aerial vehicle) which. takes off and lands vertically and travels horizontally. Main duties include but not limit to aerodynamics. modeling, UAV control system design, mechanical manufacturing, simulation and tuning/experiments. Company Name May 2015 to February 2016 Research assistant City Research assistant for Wharton School environment economics projects on Europe Emission Trading. System (EU ETC). Main duties include large scale data collecting, cleaning, merging, database. construction and data analysis, etc. Completed with skills ranging from Java, python, Navicat SQLite. database software) and STATA (data analyzing software). Company Name August 2013 to September 2013 Mechanical Technician City Check, report on reducer components, automobile chassis producing, processing and assembly line. Trained in mechanical manufacturing fundamentals in industrial production of automobiles. Mechatronics & Robotics: Experienced in designing and building Mechatronic systems and Robots, including self-balanced vehicle and autonomous hockey-playing robots (more info: www.robockey.com), etc. Familiar with embedded system, especially Arduino micro-controller. Highly efficient in C and assembly language programming on autonomous systems. Solid knowledge and practices in Robotics and Kinematics. Participate in projects on planning robot trajectory of PUMA 260 robot arm long-exposure light painting and Haptic Rendering and Motion Control with the Phantom Robot. Mechanical Engineering Experienced in mechanical CAD softwares(6 yrs). Undergraduate thesis focuses on "Mechanical Design of a Flexible-Assembly-System(FAS) for tubes" which is fully designed and analyzed in AutoCAD and Solidworks. UAV & Quadrotor: Solid knowledge on quadrotor dynamics, motion planning, graph search, trajectory planning. Hands-on projects on Dynamic Modeling, Control and Simulation of an Autonomous Quadrotor, including simulation, 3D Path Planning against obstacles using Dijkstra and A* algorithms, Trajectory Generation and Control and Lab Experiments with KMel. Plenty amount of practices on implement Kalman Filter, Extended Kalman Filter on real system with uncertainty. Computer Vision: Study on camera model, projective geometry, optical flow and RANSAC (Random Sample Consensus) in scene analysis and automated cartography. Projects on vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based on optical flow; implementing Error State Kalman Filter to eliminate real system noise. Control System Study on Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response and Stability Robustness. Research on Ping-Pong ball position control by PIXY camera and smart transporting project of avoiding multi-vehicles crash involving study on "string stability". Machine Learning Experienced in Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Naïve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc. Trained a learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM and Adaboost to predict tweeter users' gender by their tweets, profiles and graphic information. Programming Efficient on Python and Java with a variety of hand-on projects involving exercises of data structure, algorithms, GUI. Good programming habits including unit test, test driven development (TDD). 5+ years of expertise in C language and Matlab with projects about simulations, analysis and tool- making in mathematic, mechanical and electrical areas. Education University of Pennsylvania, School of Eng. and Applied Science Aug, 2014 Master of Science : Mech. Eng. & Applied Mechanics Jun City , State Mech. Eng. & Applied Mechanics Jun Harbin Institute of Technology (HIT) 2010 Bachelor of Science : Mechanical Design and Automation Sep Aug City , China Mechanical Design and Automation SepAug Languages English, Chinese Additional Information COMPETITIONS & AWARDS:
Honor Mention Prize (30%), MCM: The Mathematical Contest in Modeling 2011
Regional Second Prize, China Undergraduate Mathematical Contest in Modeling 2012
4th Place, Robockey, Hockey-playing Robot competition at Upenn 2015 Skills 3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical
Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading
System, vision | AUTOMOBILE | 22946204@gmail.com |
IT MANAGER Summary IT Product Manager bringing 13 years in IT project management. Skilled in installation, configuration, migration and implementation of server platforms. Highlights Enterprise platforms Consumer software specialist Project tracking Hardware and software upgrade planning Product requirements documentation Certified Information Security Manager Self-directed Budgeting and resource management End-to-end product lifecycles Collaborative Accomplishments Reduced the incidence of IT issues by 95% globally by leading a testing initiative improvement program. Experience 10/2003 to Current IT Manager Company Name － City , State Systems Administrator 40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server. Administered Nortel Meridian PBX Phone System add/removing accounts. Provided hardware and software support for internal & remote users. Configured and monitor network security (watch guard firewall) Troubleshooting network and printer connectivity issues, install network cabling, and phone jacks. Purchase company equipment (computers, printer, and telephones). Design training manuals for new user orientation. 04/2000 to 07/2002 System Support Technician Company Name － City , State Troubleshoot connectivity and circuit errors on AT&T Frame Relay / ATM network. Processed customer services order, interacting with field technician, and managing corporate accounts. Build private network connections from AT&T domestic office to remote locations internationally. Providing product support and training for remote field technicians. Test and configured bilateral switches & routers over ATM/Frame Relay Platforms. 04/2000 to 02/2002 Network Support Specialist Company Name － City , State Open and track problem tickets to resolution Provided Second level propriety application/system support to internal and external customers. Monitor server performance for network connectivity. Install and configure software upgrades, PC, and Laptop support. Maintain, monitor, and complete all service documentation for account performance. Participate with management in defining, developing, and executing plans to accomplish support objectives. 06/1999 to 10/1999 Network Support Technician Company Name － City , State Provided system support for Windows NT workstation which included system upgrades, configuration changes, and remote desktop support. Provided user training on software applications Microsoft Office suites 95-2000, and Lotus Suites97. Managed and tested Ghost images to be used as standard loads for all newly deployed platforms. 05/1999 to 06/1999 System Support Technician Company Name － City , State 40 Hrs/Week Install, configure, and support for Win 95/98 clients on Novell 5.0 & NT 2000 platforms using ghost software to perform system rebuild on all systems throughout the network Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Configure remote access to company LAN by external users, which required the installation and configuration of modems, remote access software, and client Intranet service Novell GroupWise. Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. 08/1996 to 04/1999 System Administrator Consultant Company Name － City , State Provide training and support for various software applications to increase user productivity and network efficiency. Administer domain accounts and resolved network security issues. Upgraded and installed desktop, laptops, and server with ram, hard drives, network interface cards, video cards and CD ROMs Upgraded workstation and servers to Windows NT workstation/ server, and configured printer servers Configured and troubleshot LAN Ethernet10baseT and token ring environment Provided tier 3 helpdesk support for 120 users via email and phone support on Microsoft products office suites, and MS Exchange services Performed troubleshooting for network and printer connectivity issues Provide analysis of network structure and offer suggestion to increase system performance for maximum network efficiency. Supported six network servers and 120 clients. Education February 2002 Bachelors of Science Devry University － City , State GPA: GPA: 3.2 / 4.0 GPA: 3.2 / 4.0 Skills 10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards | AUTOMOBILE | 63989974@gmail.com |
RECREATION ACTIVITY COORDINATOR Summary To secure a position related to the personal care of clients hair, skin, and nails, and continue my education at the post secondary level towards additional certifications and /or an advance degree. Highlights Licensed Cosmetologist Strong communication skills Make-up application Bridal makeup specialist Self-motivated Sales background Outstanding client care Superior attention to detail Hair coloring temporary semi permanent and permanent Styling Techniques Infection control sanitation procedures Facial waxing permanent waving chemical relaxing shaping hair with shears razors clippers Accomplishments Consistently received positive performance reviews from guests on online rating sites. Experience Recreation activity coordinator 03/2013 to Current Company Name City , State Applied the positive reinforcement method to redirect negative behaviors.Assisted 10Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Wrote daily and weekly lesson plans.Implemented club rec and teen warehouseAdministered minor first aid to injured students. programs to encourage student participation. children per station during small group learning periods. Billing & coding intern student 11/2011 to 12/2011 Company Name City , State Greeted clients and data entry.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Recorded and filed patient data and medical records.Strictly followed all federal and state guidelines for release of information.Wrote clear and detailed clinical phone messages for physicians.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Scheduled patient appointments. Guidance Counselor 02/2006 to 02/2013 Company Name City , State Assisting in the schools guidance program by providing individual and/or small group instruction. Maintaining manual and computerized records. Assisting school staff with pupils' discipline problems. Assisting with classroom instructional learning and development. Retail customer service 06/2010 to 03/2013 Company Name City , State Retail Customer Service: Assisting throughout the store with answering the phone and resolving customer complaints, cash handling and balancing. Assisting with displays and processing damaged merchandise. Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Offered exceptional customer service to differentiate and promote the company brand.Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Sales Representative 06/2006 to 10/2006 Company Name City , State Responded to inquiries with genuine interest and concern. Accurately completed rental contracts and found acceptable resolutions to customer's problems or complaints. Identified and properly completed any computer entries and or paperwork required for rental returns. Call Service Counselor 06/2006 to 01/2007 Company Name City , State Worked in a call center responding to membership questions about services and products offered. Dispatched tow service to stranded members. Verified membership, fees and services covered under membership. Upgraded membership and services for towing, auto and boat insurance. Flight Attendant 04/2000 to 06/2006 Company Name City , State Customer Service Ticket Agent: Excellent decision making skills with a positive attitude. Communication skills with the ability to deliver onboard announcement in a professional manner. Provided leadership, direction and assisted in the performance of all safety and passenger services. Education licensed : Hair and skin, nails 2014 American Academy of cosmetology City , State , USA CPR Certified, MEDCIN Certificate, HIPAA Certificate, Microsoft Excel & Word Certificate, MEDISOFT Certificate
Grossmont Health Occupations Center Santee, CA - 2007 Certificate of Completion : medical Billing and coding 2011 UEI College, Medical Billing and Coding City , State Additional Information AWARDS & CERTIFICATES
Certificate of appreciation SDUSD 2006 through 2011 Perfect Attendance and Honor Roll UEI 2011 with 4.0 GPA Customer Service Excellence Northwest Airlines 2003 Skills call center, cash handling, Communication skills, CA, contracts, CPR Certified, resolving customer complaints, clients, Customer Service, data entry, decision making, direction, instruction, insurance, leadership, MEDISOFT, Microsoft Excel, Word, Retail, safety, phone | AUTOMOBILE | 15484011@gmail.com |
CUSTOMER RELATIONS SPECIALIST Summary To obtain a position with a company that offers the chance for me to utilize my call center and customer service skills to the best of my ability. As well as an opportunity for advancement and a competitive salary. I am a highly personable Call Center Representative with experience in Customer Service, Collections, and Call Center Operations. Accomplishments Reached monthly sales goals on several occasions. Experience Customer Relations Specialist January 2015 to Current Company Name － City , State Provide Honda clients a resource to register concerns, complaints, and request for assistance as outlined in the owner's manual; ensure best possible outcome. Respond to Client questions and concerns and provide solutions whenever possible in a professional, helpful, knowledgeable and timely manner. Accurately capture and document client information to support Voice of the Client for executive reporting and program improvement. Customer Service Representative I April 2014 to October 2014 Company Name － City , State This Customer Service position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations. Customer Service Representative August 2013 to January 2014 Company Name － City , State Received and made outbound calls regarding title loans. Assisted customers with making payments, provided payoff quotes, granted extensions and due date changes. Explained the loan contract and how simple interest loans work to customers. Provided excellent customer service. Call Center Representative May 2012 to August 2013 Company Name － City , State Responded to high volume of inbound/outbound calls while providing customers with accurate account information. Process payments, transfer calls to the proper department, document each account accurately and in a timely matter. Provided excellent customer service. Customer Service Representative December 2010 to March 2012 Company Name － City , State Received inbound calls from customers with DirecTV satellite service and assist them with setting up orders to move their service to a new location/address. Assisted customers with paying their bills, account changes, tech support, billing questions, and provide general information about DirecTV. Upsold products and services to customer's that were eligible to upgrade. Dispatcher March 2010 to December 2010 Company Name － City , State Dispatched service calls to internal/external service contractors for Starbucks Coffee Company in regards to servicing there coffee machines when they break down or are not operational. Answered incoming calls from technicians, checking them in/out on service calls, approving site limit increases and following up with Starbucks store managers to verify if the work has been completed and the issue is resolved. Other duties include customer service and data entry. Customer Care Rep February 2009 to January 2010 Company Name － City , State Received a high volume of incoming phone calls and responded to inquiries in a manner which meets high quality, productivity and other performance standards. Sell and upgrade company core products in accordance with company requirements and customer needs, save customers from disconnecting services whenever possible. Provided information regarding products and services, billing, repair, collections and respond to other types of inquiries, Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines. Informed supervision/management of all unresolved complaints, Attempt to troubleshoot customers service problems and schedule field service calls when necessary, schedule customer appointments in accordance with established procedures and document customer transactions accurately in ACSR. Teller April 2007 to February 2008 Company Name － City , State Under direct supervision, processes customer transactions within established guidelines. Identifies and makes sales referrals, recommends alternate channels, cross-sells bank services and products for Wells Fargo partners, provides excellent customer service. Other duties may have included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop. Service Specialist August 2005 to March 2007 Company Name － City , State I was responsible for assisting stranded motorist in need of roadside assistance in a fast paced call center environment, responding to 200-300 calls on an average daily bases. Talk time was not to last any longer than 2-3 minutes Also responding to incoming member requests for emergency road service, which includes accurately recording of the event, effectively resolving member concerns and appropriately setting member expectations in accordance with their membership benefits. Other duties included selling memberships to new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center and excel. Education High School Diploma : General Studies Crenshaw High School － City , State General Studies | AUTOMOBILE | 18932512@gmail.com |
SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City , State Evaluated system potential by testing compatibility of new programs with existing programs. Maximized use of software by training users; interpreting instructions; answering questions. Maintained system capability by testing computer components. Assisted customer with installation of software and hardware. Financial Foundations Associate Company Name － City , State Acquired and applies developing knowledge of products, services, and processes. Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member. Handled basic billing inquiries focusing on "One & Done" philosophy. Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property. Assisted members with their online account. Admission Representative Company Name － City , State Execute high volume of outbound phone calls. Contacted students with computer issues. Completed interview process with each prospective. Follow-up regularly with student until start of classes. Associate Company Name － City , State Handled inbound telephone inquiries from retirement plan participants. Responded to client's requested for account maintenance and balance information. Processed financial transactions. Offered appropriate products and services. Provided appropriate education regarding a participant's retirement plan. Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products. Communicated with other departments to resolve customer issues. Monitored all customer inquiries and complaints and assist in effective resolution of same. Coordinated with customer and ensure optimal level of customer services. Prepared records and monitor results of customer and associate departments. Ensured optimal level of customer services. Business Development Representative Company Name － City , State Developed a sales training guide used during the training period for newly hired agents. Excellent oral and written communication skills. Successful development and maintenance of positive customer relationships. Experienced database management and web content development. Responsible for annual range of $1-3M in net new business. Branch Manager Company Name － City , State Trained administrative personnel and managers in loss prevention. Took measures for building precaution like alarm management and camera. Provide necessary training to loss prevention personnel. Completed weekly payroll using the ADP payroll services. Accomplished the recruiting and staffing as required by the client. Took measures for equipment cost reduction and control audits. Security Police Superintendent Company Name － City , State Supervised the Security Forces at Cheyenne Mountain AFS (NORAD). Supervised and trained all Information/Industrial Security Inspector for NORAD. Responsible for monitoring all emergency response exercise at NORAD. Ensured the safety of all base weapons, property and personnel from hostile forces. Directed vehicle and pedestrian traffic on base. Leads and organizes Security Police operations. Enforced standards of conduct, discipline, and adherence to laws and directives. Carried out Security Police on-scene commander function. Oversaw and evaluated unit performance. Developed Security Police plans, policies, procedures, and instructions. Assessed installation or deployed location vulnerabilities. Established programs, plans, and policies to protect Air Force combat capabilities. Developed orientation and education programs for information security. Developed and managed force protection and antiterrorism programs and training. Education and Training Bachelor of Science : Business Administration , 2015 Regis University － City , State , USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills | AUTOMOBILE | 15210069@gmail.com |
CENTRALIZED ADMINISTRATIVE SUPPORT Summary Determined and proactive A dministrative Specialist who works with a sense of urgency to anticipate the needs of senior-level executives. Thrives in a fast paced, dynamic environment. Skills Advanced MS Office Suite knowledge (Excel, Word, Outlook, PowerPoint) Strong aptitude for Microsoft Excel including macros and pivot tables.Excellent Critical Thinking, Decision Making and Communication Skills Responsible time manager Meeting planning Self-directed Meticulous attention to detail Understands grammar Resourceful Strong problem solver Experience Centralized Administrative Support Mar 2016 to Current Company Name － City , State Scheduling appointments, maintaining calendars, managing email Arrange travel and lodging reservations Arrange meetings to include: communication preparation, equipment, etc. Order supplies and equipment for leaders Follow protocol in handling confidential and sensitive information Run dashboard summary reports for Sales Leader (e.g., territory data reports) Complete Marketplace Compliance process for field marketing promotions for Sales Leader. Data Entry Clerk Oct 2015 to Dec 2015 Company Name － City , State Verified that information in the computer system was up-to-date and accurate. Identified and resolved system and account issues. Used
great attention to details skills to provide quick and accurate labor for a
long-term assignment Maintained
data entry requirements by following data program techniques and procedures. Tutor Counselor Jun 2015 to Jul 2015 Company Name － City , State Used great attention to details skills to provide quick and accurate labor for a long-term assignment Maintained data entry requirements by following data program techniques and procedures. Created timeline and goals to complete assignments Verified that information in the computer system was up-to-date and accurate. Executive Assistant/Special Events Aug 2006 to May 2015 Company Name － City , State Responsible
for direct customer service, worksite direction, food preparation and serving,
and creative direction for a catering company servicing a diverse clientele and
broad range of events with high guest counts (including mayoral inaugurations,
class and family reunions, weddings, retirement parties, etc.) Executive
assistance: Worked closely with business owner by managing events calendars,
handle scheduling/ booking, directing team in owner's absence, addressing
customer concerns, tracking employees hours, etc. Worksite
assistance: Assisted in the setup of special event locations, loading and
unloading equipment and supplies, establishing food stations and
“behind-the-scenes” prep areas, and setting up guest areas and tables. Education and Training Health Education and General Science 2015 Jackson State University － City , State Health Education and General Science Skills Software: Salesforce.com, Desktop Publishing Software: Photoshop, Illustrator, Scheduling appointments, Addressing customer concerns, special events, sales, arranging travel, and tutoring Interests Community service, Networking organization events Activities and Honors 2015
Magna cum laude graduate, Dean's
List Scholar, Phi
Kappa Phi Honor Society, Golden Key
International Honour Society | AUTOMOBILE | 25047127@gmail.com |
SERVICES ENGINEER Summary Seeking a challenging and exciting job in a growth oriented industry were my potential for hard work and skills will be fully utilized Experience Services Engineer January 2007 to January 2010 Company Name Electrical items, for LEGRAND, HAVELLS, INDO ASIAN, From 2010 to march 2013 Job Function - Working as the Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street. P.O. Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group is the He started as a Technical for TVS Motorbikes. was later moved to head our General Goods Division. Our General Goods Division handles Motorbikes, air conditioners, television, the importation, Sales, distribution, servicing & repairs of motorcycles, air conditioners, television Presently, I am working as their SERVICE CENTRE MANAGER. My job involves regular check up of the brand NEW BIKES before they are delivered to Customers. I also attend to each and every Bike which comes for Repair. Preparing the Job-Card according the need of the CUSTOMER and according to condition Of the Bike are carried out systematically under my Supervision. Since I am The In charge of Workshop, all the Repairs, Replacement of Spares, fixing of Parts, lathe work, vulcanizing work, electrical work, wiring work, etc are in consultation with me. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles estimation of restructuring, etc. I also give the Annual requirements of Spares Needed for Workshop, Spares Shops and regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Nirma International (U) LTD, Plot: 8,Bombo Road. P.O. Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD is the Authorized Dealers for TVS Motorbikes in Uganda, East Africa. They have extended their operations in Rwanda & Burundi. They have a full fledged Workshop, Service Centre, Sales Offices with Beautiful Showrooms with qualified people to handle each. their SERVICE CENTRE MANAGER January 1994 to January 2007 Company Name My job then involved regular check up of the brand new bikes before they are delivered to Customers. I also attend to each and every Bike which comes for Repair, Preparing the Job-Card according to the need of the customers and the Bike conditions are carried out systematically under my Supervision and since I am in charge of workshop, all the Repairs, Replacement of Spares, fixing of parts, lathe work, vulcanizing work, electrical work, wiring work, etc are under my supervision. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles and estimation for restructuring, etc. I also give the Annual requirements of Spare parts needed for Workshop, Regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Zen Motors. 127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: - 560019. Ph: 080 26678266 / 080 26678229 The Well Known Brand of TWO-WHEELERS in INDIA, viz. Services Engineer January 1990 to January 1994 Company Name As the Service Engineer, I worked in the Service Department of the Company looking after the Services before and after the Sales of TVS Company Motorbikes. Looked after the Sales of TVS Motorbikes in addition to Services. Besides, I was looking after the Spares of TVS Motorbikes. 080 26540474. Bharath Automobile Agency is the Authorized Dealer / Sales & Service Agency of the Well Known Brand of TWO-WHEELERS in INDIA, viz. Customer Relations Officer Company Name Looked after the Sales & Services of TVS Motorcycles. Besides I was. In charge of Clients Bikes Services before and after Sales. Looked after. All the Complaints and handled all the problem associated with the Bike. Clients compliance was my asset. Education Data Entry - Six Month Course : 1995 KARANATAKA INFOTEK (Regd － City , India PUC 2Nd year Diploma : Computer Applications , 2002 F. B. INTERNATIONAL Computer School － State , India Computer Applications Personal Information Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Interests ANAND.C
# 35,11TH cross road
Kurubarahalli road, Muneshwara layout
Laggere, Bangalore-560058 Languages English, Hindi, Kannada, Tamil, Luganda (African Language spoken in Uganda) Skills Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring Additional Information CURRICULAM VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Personal Details : Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Passport No : F 3905156
I, CHIKKEGOWDAPPA ANAND, hereby confirm that all the above details are true and to the best of my knowledge.
Date : - 02-05-2014
Place: - Bangalore (INDIA) [ANAND.C] | AUTOMOBILE | 22452756@gmail.com |
SENIOR SPECIAL INVESTIGATOR Summary To work within a successful Special Investigation Unit and work effectively with others. I worked as a Sworn Police Officer for 10 years and have been employed as a Sr. Special Investigator or Manager within the insurance industry for 30 years. When working with the insurance companies, I have been in the Special Investigation Unit combating fraud and investigating questionable claims. When a claim is determined to be fraudulent or have elements of fraud, I have filed numerous cases with the State's DOI Fraud Bureau and the appropriate counties District Attorney's Office. I have also conducted numerous training sessions with the Insurance industry on how to recognize the 'red flags' of insurance fraud. Highlights Insurance fraud expertise Database management Strong interpersonal and communication skills Property claims Workers' compensation claims Report writing Team player Interviewing techniques Decisive Critical thinker Accomplishments Earned a Certified Insurance Fraud Investigator (CIFI) from the International Association of Special Investigation Units (IASIU) Earned a Senior Claims Law Associate Degree Earned a Senior Fraud Claims Specialist Degree Experience Senior Special Investigator March 2004 to September 2014 Company Name － City , State Sr. Special Investigator in the SIU. In this position I conduct complex possible fraudulent insurance claims investigations for the Specialty Group of Great American. These claims are within their Workers Comp Unit, Liability Unit, Property Claims, Agriculture Claims, Equine Claims and Tractor-Trailer claims units. I am the sole investigator in their Western SIU Office, handling questionable insurance claims within the 14 Western States. After the investigation has determined fraudulent activity, it is referred to the different states Dept of Insurance, Fraud Units and the Counties District Attorney's office for further investigation. Sr. Special Investigator January 2003 to March 2004 Company Name － City , State In this position I also conducted investigations into suspicious insurance claims relating to Bodily Injury Accidents, First Party Auto Theft, Burglary, Vandalism, Property theft and etc. I also referred to the CA DOI upon completion. Sr. Special Investigator January 2002 to January 2003 Company Name － City , State Same job description as above. I also would monitor out of the area investigations by Private Investigation Companies on Unitrin Insurance products. Sr. Special Investigator January 1994 to January 2001 Company Name － City , State I conducted complex insurance fraud investigations for USAA in the Orange County/Los Angeles Office. Same job description as the above companies. Supervising SIU Investigator January 1987 to January 1993 Company Name － City , State I was in charge of 3 & 4 different offices of the Special Investigation Unit for Continental Insurance. These offices were in Costa Mesa, CA, Pleasanton, CA, Tucson, AZ and Honolulu, HI. This included the supervision of 4-5 different investigators along with support staff. Investigator January 1983 to January 1986 Company Name － City , State Conducted investigations of possible insurance fraud for several different carriers. These investigations were completed just as the insurance industry was finding fraud in their claims system was a problem. Police Officer, Sr. Police Officer & Traffic January 1973 to January 1982 Company Name － City , State Normal Police duties. Worked Patrol, Special Investigations Unit, Traffic Division on a motorcycle. Deputy Sheriff January 1972 to January 1973 Company Name － City , State In the Sheriff's Academy, Biscailuz Center Jail and Main County Jail. Education Associate Degree : Criminology , 1972 Long Beach Comm. College － City , State Criminology Bachelor's Degree : Management , 1977 Univ. of Redlands － City , State Management International Association of Credit Card Fraud Training 1996: International Association of Auto Theft Training 1997, 2001: California Conference of Arson Investigators Seminar 2004: Vehicle Fires, Cause and Recovery 2010: Midwest Cargo Theft Training Event 2011: Basic Arson Investigation and Prosecution Training : 73 Los Angeles Sheriff's Academy 93, '94, '95, '05, '08: IASIU International training Certified Insurance Fraud Investigator (CIFI) International Assoc. of SIU
Senior Claims Law Associate Degree, (SCLA) American Educational Institute
Fraud Claims Law Specialist, (FCLS) American Educational Institute
California Peace Officer Standard in Training: Basic, Intermediate & Advanced Skills Attorney, Basic, CA, Credit, Insurance, Law, Office, Police, supervision | AUTOMOBILE | 24592627@gmail.com |
SENIOR ARCHITECT - MDM Professional Profile Seasoned MDM Architect with more than 11+ years in the IT industry. Creative thinker who creates visually appealing, exciting and inspiring designs. Extensive experience in software development, leading, MDM solutions architecture and managing projects in the field of Master Data Management in wide span of industry domains. Strong working experience in MDM development project, operational support management, end to end project execution using TIBCO MDM, TIBCO EMS, Business Works, Business Events, Smart Mapper , Core Java on Windows and UNIX platform. Working as Senior Architect: managed and executed from architecture to final go-live of the projects with size varying from 2 to 35 Analysts, developers and leads. Strong analytical skills and aptitude for trouble shooting. Possess excellent communication skills with a pleasing personality. Executed end to end architecture/design/implementation of MDM projects at Knology Atlanta GA, Wachovia Corp (AKA Wells Fargo), Charlotte NC, Merck Inc. Whitehouse Station NJ, Nielsen Schaumburg IL and Oldsmar FL, UHG Singapore, RAC WA Perth Australia, Kohl's Milwaukee WI, M&T Bank Buffalo NY, JetBlue Long Island NY, Covance Princeton NJ, SunGard Dallas TX, Whataburger San Antonio TX, SunGard Financial, Dallas TX. Past hands on experience in J2EE, Struts framework, XML, JMS. Wide and extensive hands on experience in data model designs for MDM solutions in the following industry domains: Financial and Banking, Market Research, Insurance, Pharmaceuticals, Retail Business. 10+ Years of experience in managing/mentoring and leading team along with Technical Architecture for MDM solutions. Skill Highlights Architecture Design Tool: MS Vizio professional, Magic Draw. MDM Tools: TIBCO MDM Data De-Duping: TIBCO Patterns Operating systems: Windows XP Professional/ NT 4.0 / 95 , UNIX 3.01 Database: Oracle 11.x (PL/SQL SQL Loader), SQL Server Web/App servers: Apache Tomcat, Web Logic, JBOSS Languages & Tools: TIBCO EMS 7.x/8.x,TIBCO Business Events, TIBCO Business Studio, J2EE, JavaScript, HTML/XML, XSL, XSLT, CSS, DTD, ANT, Remedy, TOAD, SQL Navigator. Development Environments (IDEs): TIBCO Active Matrix, Rational XDE 2003, Eclipse Employment History December 2009 to Till Date: Senior Architect - TIBCO Software Oct 2004 to November 2009: Associate - Senior Architect Cognizant Technology Solutions US Corp Oct 2003 to September 2009: Software Engineer - UshaComm India Pvt Limited Professional Experience Senior Architect - MDM May 2014 to Current Company Name － City , State SunGard is one of the world's leading software and technology services companies, with annual revenue of about $2.8 billion. SunGard provides software and processing solutions for financial services, education and the public sector. SunGard serves approximately 16,000 customers in more than 100 countries and has more than 13,000 employees. Activities Performed: MDM Implementation Landscape Technical/Functional Design for MDM implementation along with Data Quality/de-duplication Architecture to integrate TIBCO MDM with System for inbound data stream to MDM and outbound synchronization to downstream systems. MDM Infrastructure Landscape planning and architecture Complete Architecture for Vendor and Customer MDM Manage the Resource Planning for Complete MDM implementation for Customer and Vendor End-to-End MDM development/delivery management. Daily status/scrum with team members on project progress Managing Clients expectations from MDM point of view. ------------------------------------------------------------------------------------------------------------------------------------------------ Senior Architect - MDM November 2013 Company Name － City , State JetBlue Airways Corporation (NASDAQ: JBLU), often stylized as JetBlue, is an American low-cost airline. The company is headquartered in the Long Island City neighborhood of the New York City borough of Queens. Its main base is John F. Kennedy International Airport, also in Queens, and maintains a corporate office in Cottonwood Heights, Utah.The airline mainly serves destinations in the United States, along with flights to the Caribbean, The Bahamas, Bermuda, Barbados, Colombia, Costa Rica, the Dominican Republic, Jamaica, Mexico, Peru, and Puerto Rico. As of October 2013, JetBlue serves 84 destinations in 24 states and 12 countries in the Caribbean, South America, and Latin America. Activities Performed: MDM Architecture Overview Design workflows for MDM along with Data Quality TIBCO MDM installation overview ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect - MDM July 2013 to March 2014 Company Name － City , State The M&T Bank Corporation is an American commercial bank that was founded in 1856 in western New York State, and today remains headquartered in Buffalo at One M&T Plaza. The parent company, M&T Bank Corporation, had $81 billion in assets as of June 30, 2012, and is one of the twenty largest commercial bank holding companies in the U.S., with over 750 branches located in New York, Maryland, Pennsylvania, Virginia, Washington, D.C., West Virginia, Delaware, New Jersey, and Central Florida. Activities Performed: Manage/Lead the MDM team of 10 members to achieve the goals of the project and help them implement MDM workflows and rulebases in efficient way. Architect and Engineer the complex workflows in MDM achieve the complex requirements for Party and Accounts data in AML. Designed the workflows and business rules to achieve the business requirements for AML. MDM Infrastructure sizing, installation planning and implementation. ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect - MDM December 2013 to January 2014 Company Name － City , State Covance Inc. with headquarters in Princeton, New Jersey, is a contract research organization (CRO) providing drug development and animal testing services. According to its website, it is one of the largest companies of its kind in the world, with annual revenues of over $2 billion, and over 11,000 employees in more than 60 countries. It claims to provide the world's largest central laboratory network. It became a publicly traded company after being spun off by Corning Incorporated in 1996.In 2011 it was listed as one of the top 100 employers by the Diversity Employers Magazine. Activities Performed: MDM Architecture Overview Design and Showcase MDM workflow for Parameterized Data Quality Design parameterized weighted Data Quality workflows in TIBCO MDM ----------------------------------------------------------------------------------------------------------------------------------------------- MDM Architect April 2012 to May 2013 Company Name － City , State Kohl's Corporation (NYSE: KSS) is an American department store chain headquartered in the Milwaukee suburb of Menomonee Falls, Wisconsin, operating as of September 2011, 1,089 stores in 49 states. In 1998, it entered the S&P 500 list, and is also listed in the Fortune 500 (#135 in 2010). The chain was the 20th-largest retailer in the United States in 2011 in terms of revenue. Here at Kohl's, we are implementing MDM extensively. Currently Product MDM is being implemented. I Architecture/led/developed the MDM efforts at Kohl's. Activities Performed: Manage/Lead the MDM team to achieve the goals of the project and help them implement MDM workflows and rulebases in efficient way. Architect and Engineer the complex workflows in MDM achieve the goal of Product MDM. Worked on complex workflows and rulebases in MDM to achieve the requirements in best possible way. TIBCO MDM installation planning and implementation. ----------------------------------------------------------------------------------------------------------------------------------------------- Senior Architect August 2011 to March 2012 Company Name － City , State RAC offers a wide range of motoring and allied services including vehicle breakdown and towing assistance, general insurance products, technical advice, touring and travel services, personal loans, finance and investment products, and driver training. RAC is also an important advocate for Western Australian motorists, representing them on such issues as road and vehicle safety, fuel pricing, road funding, transport planning, energy and the environment. Single View Of membership is a project initiated with a goal to provide a single view of all the members of RAC Western Australia. It is a master data management project which will persist and manage the golden copy of members data currently stored in multiple legacy systems. Activities Performed: Analyze the data (with huge volume) and perform an effective data migration from legacy systems to SVoM repositories. Perform effective data matching and come up with de-duplication of data using TIBCO Matching Engine. Merging the data by fragmenting data into three categories: Auto Merge, Manual Merge and Unique Records based on the matching results from TIBCO Matching Engine. Data prepared after de-duplication will have to be loaded in TIBCO CIM MDM repositories with relationships. Lead the TIBCO CIM MDM team to achieve the goals of the project. Architect and Engineer the complex workflows in CIM achieve the goal of Single View of membership Project. ----------------------------------------------------------------------------------------------------------------------------------------------- Architect - MDM December 2009 to July 2011 Company Name － City , State As a global leader in measurement and information, Nielsen believe providing their clients a precise understanding of the consumer is the key to making the right decisions -- decisions that can lead to profitable growth. Nielsen is always innovating to keep pace with emerging market trends and the increasingly diverse, demanding and connected consumer. After nearly a century, Nielsen is more focused and skilled than ever at providing the complete view of what consumers watch and buy through powerful insights that clarify the relationship between content and commerce. Whether their clients are in media, consumer packaged goods, telecom or advertising, their expansive data and measurement capabilities provide market context and confidence through their long history of innovation and integrity. Activities Performed: Worked with Business Analyst and Users to create Mapping documents and Specification documents Architecture and design of TIBCO MDM Integration with TIBCO BW. Performance tuning and optimization of TIBCO MDM in Production environments Designed TIBCO MDM rule bases and workflows to implement the Business requirements. TIBCO MDM solutions architecture design for NSOS Design for TIBCO EMS usage with MDM for seamless synchronization. TIBCO MDM and TIBCO EMS Administration. Designed common interface template, global error handling and auditing processes for all the TIBCO application interfaces. Designed Output maps for the different system to access the data from MDM. TIBCO MDM Integration with outlook and other applications running in conjunction with NSOS program to synchronize Master Data. Helped teams to come up with test cases for integration testing with various systems across the organization. Configured Oracle 11G that supports TIBCO MDM in back end Documentation and Knowledge transfer to CIM users Worked on TIBCO MDM installations in DEV, QA, UAT and Production. Monitor and fix issues ongoing in batches running on Informatica Power Center. Operation Support Design ----------------------------------------------------------------------------------------------------------------------------------------------- Operations Engineer and Lead April 2008 to November 2009 Company Name － City , State Merck has data in SAP and legacy system, TIBCO CIM is a key component of the solution to manage SAP and legacy system data translation. TIBCO CIM is the master data management tool that will be the central repository and utility to manage the data mappings that will now have the latest and most correct version of the information. Each system can have the Custom Output that allow them the flexibility to define which attribute they want to add what names to use for those attributes. Informatica PowerCenter is being used for publication and subscription of data. TIBCO BW suite (BW, Designer, EMS, and Adaptor) is being used for enterprise application integration. Activities Performed: Worked with Business Analyst and Users to create Mapping documents and Specification documents Integrated Smart Mapper with TIBCO CIM Performance tuning and optimization of TIBCO CIM application in Production environment Designed and implemented TIBCO CIM rule bases and workflows to implement the Business requirements. TIBCO EMS configuration and administration TIBCO CIM Administration. Designed Output Maps, Synchronization Profiles in TIBCO MDM to synchronize data with external systems. TIBCO CIM integration with other applications including email notifications. Developed integration and Unit Test Cases Configured Oracle to supports TIBCO CIM in back end Documented Operational usage of TIBCO CIM implementation and Educated business users Installed TIBCO CIM 6.2 in DEV,UAT and Production Design and Architecture of the TIBCO CIM Implementation Upgraded TIBCO CIM 6.2 to CIM 7.0 Monitor and fix issues coming in batches running on Informatica PowerCenter. Support TIBCO Middleware issues related to TIBCO MDM ----------------------------------------------------------------------------------------------------------------------------------------------- Senior System Analyst August 2006 to March 2008 Company Name － City , State Wachovia Corporate Investment Banking (CIB) Wing implemented CIM to create of golden copy of client data. CIM will be integrated with data feeds from various sources such as D&B (ER&C, Worldbase), CrossWalk and DeaLogic. Data from these multiple sources will be consolidated into one repository within CIM that will now have the latest and the most correct version of the information. Activities Performed: Analysis and Design of TIBCO CIM workflows for data feeds from ER&C, Worldbase, Alacra Tested all workflows and rulebases implemented Analysis of defects and fixed critical bugs in firefighting mode. Implemented top-down architecture for importing the client data from the market vendor data to Wachovia data stores. Assisted development team and TIBCO engineering to customize TIBCO CIM components to achieve the business requirements for the Financial Sector. Design/develop/maintain Ant scripts to build and deploy the TIBCO CIM environment with JBOSS and TICBO EMS. Developed the shell scripts to backup the daily data after being loaded into TIBCO CIM and send out email confirmations after the jobs were run. Developed workflow and rulebases documentation to transfer the process to Wachovia Production support group. Shadow support with the Production support team and trained on the Autosys batch. Worked on Enterprise Application Integration using TIBCO BW Suite to integrate different applications running on different platforms and supported the business using TIBCO BW. ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst January 2006 to July 2006 Company Name － City , State The Owner Hub & Notes phases of the TiGR project will provide a centralized location for storing and viewing the Owner information and notations on the Owner and accounts information. The application will provide abilities to capture, update, view and de-activate Owner's Identity, Contact, Preferences, Owner-Owner relationship, Owner-Account relationship, Owner-Account Portfolio and notes information. We will perform the analysis, design, development and testing of the Owner Hub application and provide support for user acceptance testing and deployment of the application. Ability to allow field representatives to send requests to add or update existing Professionals in the system. Activities Performed: Co-ordination with Onsite – offshore teams. Based on Design specifications, developed Struts framework based application to achieve business requirements. Configured Weblogic App Server for design time and run time application. Implemented Classification Module in Development region. Implemented standard Error handling and reporting functions. Implementation of development artifacts and deployment in QA region. Developed test cases for String testing and unit testing ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst October 2005 to December 2005 Company Name － City , State The project aims to develop a solution for maintaining Customer data in a single repository. Targeted at the Healthcare segment, Customer Master & IDB - Millennium is the system that will be used to enhance and maintain the quality of the Professionals data. The primary areas of focus of this data surround HCP master data, address and specialty. The solution will also have features for sales team to customer alignment Activities Performed: Analysis and Design of the Requirement to fit into multitier architecture. Development of classification modules using Struts Framework Unit testing and Integration testing UAT Support Performed Onsite-Offshore Co-ordination ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst April 2005 to October 2005 Company Name － City , State Enterprise Customer Master is a demo for prospective client. The task is to develop a Ready-to-Use solution for maintaining Customer data in a single repository. Targeted at the Healthcare segment, ECM is the system that will be used to enhance and maintain the quality of the Professionals data. The primary areas of focus of this data surround HCP master data, address and specialty. The solution will also have features for sales team to customer alignment, analysis, development, data administration and maintenance. Activities Performed: Involved in design and documentation of various process flows for services Used Apache Tomcat as server for developing the web based application. Involved in configuration of different environments like development, testing and production Involved in setting up development servers and test server for configuration management. Worked with team to setup Configuration Management Plan. Developed maintenance guides for the ECM application. Developed Test Plans for the ECM application. ----------------------------------------------------------------------------------------------------------------------------------------------- System Analyst November 2004 to March 2005 Company Name － City , State The WEX-ONLINE system was designed to control the expenditure of the drivers belonging to an account by issuing charge cards. This system has various workflows for managing the driver and card creation and maintenance processes. It was integrated with Siebel, which acted as the CRM repository. Activities Performed: Transformed business process specifications into technical specifications through analysis Design the Web application flow based on MVC architecture using Jakarta-Struts Framework Develop Model and Action classes for the application developing in Struts framework. Used JSP and servlets to develop front end for the Web tools Developed EJBs (Session beans) Developed various processes for processing HTTP and FTP activities. Xpath Configurations for various requirement in application. Developed JDBC based connectivity in the applications. Education Masters : Computer Applications Visva Bharati University － City , State , India Bachelor of Science : Physics, Chemistry, Maths Ranchi University － City , State , India Skills Skills Used : IDE/Tools: TIBCO MDM 8.3.2, CIM 7.2.1, CIM, CIM 7.0, CIM6.2, TIBCO DQ, TIBCO Patterns, TIBCO Business Events 5.1, TIBCO EMS 8.3, TIBCO Business Studio 3.5, TIBCO MDM Studio 4.0, Eclipse,Rational Rose, Magic Draw, MS Vizio. SQL Navigator, TOAD Framework/Concepts: Master Data Management , MDM Solutions Architecture , Project Management, Configuration Management, System Integration , J2EE , Struts Application/Web Server: JBoss, Weblogic, Apache Tomcat Languages/Tools: Core Java, JavaScript, JDBC , PL/SQL, Shell Script,SQL Loader, XSL/XSLT OS: Windows NT, NT 4.0, Windows XP, Unix Database: Oracle, SQL Server Hands on experience in data De-duping with Data Matching and Merging using TIBCO Patterns and Data Analysis/Data Cleansing/Standardizing with TIBCO Data Quality Tools,TIBCO trained proffessional in TIBCO Business Events 5.1, TIBCO EMS 8.2 administration, Solutions Architecture by TIBCO Educations. | AUTOMOBILE | 51508889@gmail.com |
CHEF Career Focus I am a nursing student who has recently obtained my CNA license in this state. I worked as a GNA in the UK and it has been a passion ever since. I am confident that I would make a wonderful candidate for this position. From he beginning of taking my prerequisite classes for Nursing School. I have ebb driven yet still personable. My record shows me to muti-task oriented. I have the experience of always having with and caring deeply for people. While my grades have always been exceptional, my clinical experience was accomplished. I do not want to sound arrogant - I am truly confident that with my strong work ethic, an willingness to learn, I would surely be an asset to the St.Joseph's Medical team. I think you for your time. Summary of Skills Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance General housekeeping ability Trained in catheter change and preparation Calm and level-headed under duress Quick problem solver Valid [state] driver's license Reliable transportation Medical terminology knowledge Experience March 2007 to December 2008 Company Name City , State Chef Extensive knowledge of all aspects of the food industry as well as the natural foods industry. I have a degree in Culinary arts and Chef in a fine dining establishment - I have an attention to . January 2005 to January 2007 Company Name City , State CNA/GNA within Assisted living fascility Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Provided personal nursing care in pre- and post-operative situations. Performed routine tests such as urine dip stick, vision and hearing tests. Tended to patients with chronic illnesses. Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Assisted with ADLs. Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Administered simple range of motion exercises. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment. February 1998 to December 2004 Company Name City , State Office Manager Point of contact for all contacts Sales for commercial grounds maintenance company All office operations Experience Positioned residents for comfort and to prevent skin pressure problems. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs, and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival.Provided pre- and post-operative care. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Cooked appetizing and satisfying meals and snacks. Scheduled and accompanied clients to medical appointments. Followed safe lifting techniques and individual resident lifting instructions. Maintained sanitary conditions in residents' and program rooms. Transported patients to other areas of the hospital in wheelchairs and gurneys. Assisted in cleansing enemas, catheterization and bladder irrigations. Assisted patients with ambulation and crutch walking. Provided pre- and post-operative nursing care. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures. Tended to patients with chronic illnesses. Tended to patients with chronic illnesses. Assisted nurses with cleaning rectal tube, G-tube, J-tube and regular catheter insertion. Charted information about residents such as mood changes, mobility activity, eating percentages and daily inputs and outputs. Recognized and reported abnormalities and/or changes in the patients' health status to nursing staff. Documented resident records on daily flow sheets.Collects patient specimens and data, including vital signs, input/output and other necessary measurements.Provided patients and families with emotional support.Compassionate care and communication in dealing with issues of death and dying.Displayed sensitivity to the needs of geriatric patients.Administered and guided patients through simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by communicating patients' status to family members and other caregivers. Promoted personal and co-worker safety. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas.Responded appropriately to the physical, emotional and developmental needs of patients. Work History June 2011 to August 2014 Company Name City , State Private Chef Education and Coursework Baltimore International College City , State , USA Culinary Arts AA degree Culinary Arts GPA 4.0 Coursework in GEN ED - plus CULINARY Arts Deans list every year Coursework in Anatomy, Physiology and Health Assessments[Name] Academic Achievement Award Interests Currently a nursing student at CCBC.
Community Involvement Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months. Additional Information Currently a nursing student at CCBC. Community Involvement Volunteered over the years for various local and international groups including Moveable Feast, United Way, as well as a church group that involved volunteering in the Dominican Republic for 9 months. I took care of sick children in the Subsaharan conditions of Haiti and the DR. Skills arts, clients, customer service, office, natural, Sales | CHEF | 15180322@gmail.com |
CHEF Summary Customer-oriented fast food worker with deep experience with POS systems, food preparation and safety regulations. I am highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately.Adaptable warehouse picker with extensive experience in material handling, inspections and shipping and receiving. Focused on continual process improvement and cost reduction. I am also familiar with all aspects of logistics, shipping and receiving and general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research and Planning Skills Interpersonal Skills Safety-oriented Neat, clean and professional appearance Comfortable standing for long time periods Shipping and receiving skills Reliable and punctual Accomplishments Obtaining Raises at previous Jobs and working in different departments within the company. Obtained my high school diploma. Attending and completing various college courses. Experience CHEF December 2015 to Current Company Name - City , State Served fresh, hot food with a smile in a timely manner. Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Warehouse Picker/Stocker April 2015 to August 2015 Company Name - City , State Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Supervised material flow, storage and global order fulfillment. Unloaded, picked, staged and loaded products for shipping. Crew member March 2013 to December 2013 Company Name - City , State Dairy Queen - Gainesville, Florida. I've done everything from opening the store with one other co worker at 8 am in the morning to closing the store at 11 pm. almost every night. I've also worked several double shifts throughout my time there. My experience is generally cashier & line cook customer service based. Daily cleaning duties Education Associate of Science : Medical Coder and Billing , 2015 Santa Fe College - City , State , United States of America Medical Coder and Billing. Health Information Management. 3.7 GPA. Earning my certification. High School Diploma : General , 2011 Buchholz High School - City , State , Alachua Obtained my High school diploma in 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable. | CHEF | 24221960@gmail.com |
CHEF Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Customer service expert Accomplishments Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Company Name September 2013 to January 2016 Chef City , State Responsible for the preparation of 2 daily snacks and lunch for 150 children. Required to create a balanced menu along with catering to child specific medical and religious restrictions. Continuously maintained above par menu and stayed within an established budget. Highly organized, time sensitive and creative. Company Name August 2005 to Current Sales Associate City , State Assisting Customers in the purchases. POP inputting. Creating an overall experience to create returning customer base. Customer service, product knowledge and computer skills. Company Name May 2003 to April 2005 Assistant Food and Beverage Manager City , State Worked a liaison between membership and management to ensure all requirement where meet for a satisfying experience at a golf/tennis/pool facility. Was continuously asked to manage private and company events due to hard work and commitment to excellence. Ordered beverages to maintain sufficient stock, scheduled staff, and excellent customer service. Educational Background MCLA 1984 Bachelors : Business City , State GPA: Summa Cum Laude Business Summa Cum Laude Skills | CHEF | 24673903@gmail.com |
CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Knowledge of international cuisine. Seeking a position at a restaurant where I can call it 'home' Highlights Experience 05/2009 to Current Chef Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. 06/2000 to 05/2009 Catering Chef Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. 01/1990 to 06/2000 Line Cook Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Languages Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow | CHEF | 19007667@gmail.com |
RM Roxanne Mejia Summary Motivating Chef competent in keeping kitchen staff on task and handling high-volume work. Knowledgeable about sourcing ingredients, maintaining budgets and maximizing customer satisfaction. Works with General Manager to analyze food costs and forecast business trends to make menu recommendations to meet company goals. Skills Portion and cost control Waste control Budgeting and cost control Food preparation techniques Purchasing Kitchen equipment and tools Verbal and written communication Dish preparation Cleaning and sanitizing methods Experience Company Name | City , State Chef 11/2020 - Current Cleaned, sanitized and maintained food storage, preparation and serving areas. Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food Monitored quality, presentation and quantities of plated food across line. Trained kitchen workers on culinary techniques. Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen. Checked stock deliveries for safety, quality and quantity. Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality. Collaborated with department staff to prepare food items in accordance with recipes and established standards. Supervised preparation of specialty items and customer requests to verify accuracy in production. Oversaw hiring, training and development of kitchen employees. Assigned specific duties to employees to maintain productive operation of kitchen and food service. Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs. Managed kitchen staff team and assigned various stages of food production. Reduced food costs by estimating purchasing needs and buying through approved suppliers. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Company Name | City , State Sous Chef 03/2017 - 11/2020 Maintained highest food quality standards regarding food inventory procedures, food storage and rotation. Trained kitchen workers on culinary techniques. Assisted head chef with scheduling, training and professional development for team. Supervised all kitchen food preparation in demanding, high-volume environment. Performed as head chef as needed to maintain team productivity and restaurant quality. Conducted daily line checks, food reviews and taste tests to make improvements and correct deficiencies. Plated food according to restaurant artistic guidelines to promote attractive presentation. Assessed inventory levels and placed orders to replenish goods before supplies depleted. Helped staff adhere to tough restaurant requirements through practical discipline and motivation. Directed staff in restaurant kitchen and field to maintain department objectives, standards, guidelines and budget. Oversaw kitchen employee scheduling to meet all coverage needs and avoid wasted labor. Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight. Assisted with interviewing, hiring and training kitchen personnel. Conducted frequent line checks to keep food at proper temperatures in holding zones. Built strong vendor relationships to bring in top ingredients at optimal prices. Streamlined kitchen processes to shorten wait times and serve additional guests. Managed shift of 25-30 staff, including cooks, bakers, dishwashers and front of house team members. Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates. Liaised closely with kitchen and other departments, including front-of-house personnel. Improved performance of team members resulting in high-quality meals produced daily. Company Name | City , State Anthonys @ Point Defiance 06/2013 - 07/2016 Operated fryers and grills according to instructions to maintain safety and food quality. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Kept stations stocked and ready for use to maximize productivity. Followed proper food handling methods and maintained correct food temperature for high scores on health inspections. Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service. Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware. Set up and performed initial prep work for food items such as soups, sauces and salads. Maintained consistent quality and high accuracy when preparing identical dishes every day. Grilled and deep fried various foods from meats to potatoes. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures. Assisted in preparation of menu items ranging from burgers to sandwiches. Washed and peeled ingredients to prepare for different meals and recipes. Precooked certain items during slow periods to reduce wait times during lunch and dinner rush. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Recorded and reported status of various ingredient stock levels to notify manager to reorder products. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate. Cooked multiple orders simultaneously during busy periods. Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine. Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance. Developed process to accurately track food costs more efficiently, saving in food waste. Education and Training Curtis Senior High School | City , State High School Diploma 06/2004 | CHEF | 30311202@gmail.com |
CHEF Executive Profile Accomplished personal chef, committed to culinary excellence, quality ingredients and personalized service
seeking to add his extensive culinary skill and knowledge of nutrition and health to best serve the needs of every
person he cooks for. Skill Highlights Classically trained chef proficient in all facets of food production Attention to detail, cleanliness and diligence to prevent any possibility of cross contamination Extensive knowledge of nutrition and various specialty diets Proven ability to manage daily culinary operations for multiple households with changing needs and demands Expertise with various forms of protocol and table service appropriate to a multitude of settings Able to shop and manage acquisition of specialty foods and foods which are maximally nutrient dense Communicates effectively, and values discretion and privacy Wine and liquor inventory and management Professional Experience 10/2004 to 07/2016 Chef Company Name － City , State Maintained daily culinary operations of multiple local properties, cooking for private client and multiple guests in multiple homes. Utilized in-depth knowledge of nutrition & communicated with healthcare professionals to optimize nutrition for desired health outcomes. Acquired and utilized extensive knowledge of medicinal herbs & their uses. Engaged in broad study of and customization of specialty diets. Created private label specialty products including mustards, hot sauces, chutneys, barbeque sauces, chili, mead, sauerkraut, kimchi and various other lacto-fermented products. Cooked for celebrities, executives, investors, & heads of state among others; Understand need for discretion and privacy. Oversaw domestic & international food production. Acquired wild & foraged foods. Hired, fired & trained staff at multiple international estates. Conducted extensive parties and charitable events; managed all facets of culinary event logistics. Maintained food service and provisions for private aircraft. Understand, taught & trained protocol & etiquette to various estate and event staffs. Managed relationships with vendors, negotiated prices of ingredients and equipment. Conducted wine & liquor inventory management 10/2004 to Current Chef Consultant Company Name － City , State Nutrition, diet & recipe planning including for cancer patients, cardiac patients, and people with chronic diseases including Hepatitis C, Crohn's, & Hashimoto's. Taught diet, nutrition & cooking classes and smart consumer classes. Taught cooking and food science classes to children. Assisted with planning and creation of multiple community and school gardens. Trained area chefs on utilization of seasonal and regional produce in cuisine. 07/2003 to 10/2004 Banquet Chef Company Name － City , State Served on opening team for $800 million hotel; responsibilities included trouble-shooting culinary work flow, equipment needs, permitting & inspections, internal audits of health and safety, assessments of ingredients to minimize production waste and control inventory Sourced ingredients, specializing in fresh and local Developed vegetarian banquet menu to be used corporate wide Oversaw volume cooking; largest banquet included service for 2,500 Specialized in logistics with broad project management skills; developed comprehensive time management for events, sourced ingredients, assembled culinary teams, developed banquet and event menus, served as liaison to front of the house on events, worked to trouble shoot procedures to ensure food quality for large volume cooking Managed diverse multicultural staff to function as cohesive team serving under intense deadline pressure situations Developed and implemented HACCP, or hazard analysis of critical control points. 06/2002 to 06/2003 Executive Sous Chef Company Name － City , State Designed and implemented seasonal banquet menus. Transformed kitchen culture from one of pre-packaged food to scratch cooking. Designed menu which changed 60% daily in order to utilize the best local seasonal foods available. Created relationships between local farms and the restaurant. Created and prepared extensive pastry and dessert selections. 06/2001 to 06/2002 Shepherd/Caretaker Company Name － City , State Shepherd of 160 Montadale sheep, included: all care of animals, pasture management and animal husbandry Marketing and sales of all lambs production Management of organic market garden Harvest and preparation of foraged foods Care Taker of 207 acre island in Lake Champlain, responsible for maintenance of all watercraft equipment, and buildings. 06/1999 to 11/1999 Externship Company Name － City , State Operated wood-fired kitchen equipment including oven, grill and spit. Produced Italian charcuterie, including fresh and fermented cures as well as cooked. Worked with daily changing menu, utilizing seasonal regional ingredients. Education Associate of Arts : Culinary Arts Culinary Institute of America － City , State Leader of Chef's Collaborative, Catered events including Spotlight on Hudson Valley cuisine Food anthropology and Charcuterie Study in Spain Worked with accomplished chefs learning traditional cooking techniques, Spanish charcuterie, historical context and high end presentation. Nutrition Dietetics West Virginia Wesleyan － City , State , USA 3 years studying nutrition dietetics. Won awards for public speaking and community education for nutrition. Taught nutrition to children and families in area head start programs Skills Flexible temperament, able to accomodate changes of plans and special requests smoothly. Proficient cooking for specialty diets including various allergy and food sensitivities, gluten free, vegan, raw, paleo, specific carbohydrate diet (SCD), Gut and Psychology Diet (GAPS), Kosher, Halal, & Heritage diets. Proven ability to manage daily demands of planning menus, shopping and preparing meals for multiple households with changing plans and schedules. Professional, respectful communication skills, eager to learn and able to teach. | CHEF | 11121498@gmail.com |
CHEF Summary Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. An experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Experience 07/2009 to 07/2014 Chef Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste
control guidelines. Led shifts while personally preparing food items and executing requests based on required
specifications. 06/2014 to 08/2014 Laborer Company Name － City , State Loaded and unloaded building materials used for construction. Manually carried roofing materials up ladders. Consistently assumed additional responsibilities and worked extended hours to meet project
deadlines. 06/2015 to 08/2016 Laborer & Crew Manager Company Name － City , State Handled scheduling for crewman and arrival times for clients Maintained a safe work environment for crewmen Led crews of up to four people and partnered on crews up to eight Education and Training High School Diploma : General Education New London High School － City , State IT - Management University of Wisconsin - Stout － City , State , USA I attended UW - Stout for two years before I was financial unable to continue schooling here. While I mostly took general education classes, I did have a few computer science and management courses. IT - Computer Support Specialist Fox Valley Technical College － City , State , USA I currently attend Fox Valley Tech and aim to achieve an associates degree to start. I have been enrolled here for a whole year to this point. Skills Team Player, Physically active, Out-going, Willingness to learn, Shows Initiative | CHEF | 32518109@gmail.com |
CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Highly skilled in
international cuisine. Seeking a position at a restaurant where I can call it 'home' Experience Chef May 2009 to Current Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. Catering Chef Jun 2000 to May 2009 Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. Line Cook Jan 1990 to Jun 2000 Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow | CHEF | 26718039@gmail.com |
CHEF Summary Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. Line Cook with 2 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights ServSafe certified Focused and disciplined High volume production capability Well-tuned palette Focus on portion and cost control Bilingual (English/Spanish) Accomplishments Successfully managed a kitchen staff of 7 employees during high volume dinner services for more than 350 diners each night. Experience Chef 02/2014 to 10/2014 Company Name City , State Reduced food costs by fifteen percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Prepared healthy, enjoyable breakfasts and dinners for diners. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Enforced appropriate work-flow and quality controls for food quality and temperature. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Prepared a variety of local and seasonal specialties which contributed to a 9 % boost in sales during the summer months. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Actively participated in staff meetings and operated as an effective management team leader. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment Expert in final plate preparation with authentic presentation. Prep Cook 08/2013 to 12/2013 Company Name City , State Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Cook 02/2013 to 06/2013 Company Name City , State Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable lunches and dinners for diners. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Set up and performed initial prep work for food items such as soups, sauces and salads. Prepared for each shift by placing a clean cutting board and utensil bath at workstation. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Persistently strove for continual improvement and worked cooperatively as a team member. Correctly and safely operated all kitchen equipment in accordance with set guidelines. Expert in final plate preparation with authentic presentation. Cook 06/2012 to 12/2012 Company Name City , State Season and cook food according to recipes or personal judgment and experience. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Prepare relishes and hors d'oeuvres. Bake breads, rolls, cakes, and pastries. Bake, roast, broil, and steam meats, fish, vegetables, and other foods. Turn or stir foods to ensure even cooking. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Prep Cook 09/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Portion, arrange, and garnish food, and serve food to waiters or patrons. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Prepare relishes and hors d'oeuvres. Cook 05/2011 to 11/2011 Company Name City , State Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Turn or stir foods to ensure even cooking. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. Substitute for or assist other cooks during emergencies or rush periods. Education Associate of Applied Science : Culinary Arts 2013 Hudson County Community College City , State , United States Culinary Arts Learned basic and advanced cooking techniques. Classes in Restaurant and Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Nutrition courses Skills Exceptional knife skills Excellent communication skills Working well as a team member | CHEF | 23568731@gmail.com |
CHEF Credentials National Registry of Food Safety Professionals Certified Food Safety Manager National Registry of Food Safety Professionals Test Administrator/Proctor Education and Training High School Diploma Jun 1991 Newington High School － City , State Summary Passionate Chef with broad background in various culinary styles and positions. A natural leader with excellent interpersonal communication skills and the ability to get things done overcoming any obstacles. Accomplishments Voted Best Restaurant 2013 Multiple "Best Of" accolades Experience Chef Oct 2016 to Current Company Name － City , State All aspects of an independently operated Hospital kitchen including staffing, payroll, menus, inventory/ordering, P&L, employee training and discipline, cleaning and equipment maintenance. Monitor p&l and food and labor costs to maximize budget and minimize waste. Interview, hire and train new staff. Oversee Dietetic Techs and work closely with dietitians to ensure that all specialized diets were adhered to as well as creating flavorful recipes to enhance the taste and presentation while adhering to specific dietary needs. Handle all cash deposits and maintain statistical reports to monitor trends and account for all money. Reduced food costs by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and cafeteria areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Developed strategies to enhance catering and retail food service revenue and productivity goals. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. Diligently enforced proper sanitation practices to prevent the spoiling or contamination of foods. Consistently emphasized food quality and specialized Consistently verified that kitchen staff followed all recipes and portioned serving guidelines correctly. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Built and fostered a team environment techniques. Conduct staff meetings and resolve service, product and personnel issues. Ensure that all federal, state and local safe food handling guidelines are met. Inspect all areas of kitchen to maintain a clean and sanitary environment. Scheduled and monitored time off for 50 plus employees. increased cafeteria sales by 25% and maintain sales by creatively preparing new and healthy entrees. Chef Supervisor Aug 2015 to Oct 2016 Company Name － City , State Check the quality of raw or cooked food products to ensure that standards are met. Monitor sanitation practices to ensure that employees follow standards and regulations. Check the quantity and quality of received products. Order or requisition food or other supplies needed to ensure efficient operation. Supervise or coordinate activities of cooks or workers engaged in food preparation. Inspect supplies, equipment, or work areas to ensure conformance to established standards. Determine how food should be presented and create decorative food displays. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors
as seasonal availability of ingredients or the likely number of customers. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Demonstrate new cooking techniques or equipment to staff. Record production or operational data on specified forms. Preparing specialized menus for children with dietary needs and requirements. Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and
functional operation. Apportion and serve food to facility residents, employees, or patrons. Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to
be served. Clean, cut, and cook meat, fish, or poultry. Compile and maintain records of food use and expenditures. Direct activities of one or more workers who assist in preparing and serving meals. Bake breads, rolls, and other pastries. Train new employees. Take inventory of supplies and equipment. Plan menus that are varied, nutritionally balanced, and appetizing, taking advantage of foods in season
and local availability. Executive Chef/Owner/GM Aug 2012 to Aug 2015 Company Name － City , State Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.
Take dining reservations.
Check the quality of raw or cooked food products to ensure that standards are met.
Monitor sanitation practices to ensure that employees follow standards and regulations.
Check the quantity and quality of received products.
Order or requisition food or other supplies needed to ensure efficient operation.
Supervise or coordinate activities of cooks or workers engaged in food preparation.
Inspect supplies, equipment, or work areas to ensure conformance to established standards.
Determine how food should be presented and create decorative food displays.
Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
Estimate amounts and costs of required supplies, such as food and ingredients.
Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors
as seasonal availability of ingredients or the likely number of customers.
Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Recruit and hire staff, such as cooks and other kitchen workers.
Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.
Demonstrate new cooking techniques or equipment to staff.
Meet with sales representatives to negotiate prices or order supplies.
Arrange for equipment purchases or repairs.
Record production or operational data on specified forms.
Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in
an establishment such as a restaurant chain, hospital, or hotel. Restaurant / Kitchen & Bar Manager Aug 2009 to Aug 2012 Company Name － City , State
Check identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.
Take dining reservations.
Coordinate promotions from venders and promote/advertise to incr
identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.
Take dining reservations.
Coordinate promotions from venders and promote/advertise to increase business.
identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.
Take dining reservations.
Coordinate promotions from venders and promote/advertise to increase business.
identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.
Take dining reservations.
Coordinate promotions from venders and promote/advertise to increase business.
identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.
Take dining reservations.
Coordinate promotions from venders and promote/advertise to increase business.
identification of customers to verify age requirements for purchase of alcohol.Balance cash receipts.
Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as
persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
Serve wine, and bottled or draft beer.
Take beverage orders from serving staff or directly from patrons.
Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Slice and pit fruit for garnishing drinks.
Ask customers who become loud and obnoxious to leave, or physically remove them.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders.
Clean glasses, utensils, and bar equipment.
Collect money for drinks served.
Plan bar menus.
Create drink recipes.
Serve snacks or food items to customers seated at the bar.
Prepare appetizers such as pickles, cheese, and cold meats.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building
maintenance in lodging and dining facilities.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner.
Count money and make bank deposits.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality
and quantity.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are
authorized and budgeted.
Maintain food and equipment inventories, and keep inventory records.
Schedule staff hours and assign duties.
Establish standards for personnel performance and customer service.
Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and
drinks when necessary.
Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability,
popularity, and costs.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate
employee performance in dining and lodging facilities.
Order and purchase equipment and supplies.
Review work procedures and operational problems to determine ways to improve service, performance, or
safety.
Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at
job fairs.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste
removal and pest control.
Record the number, type, and cost of items sold to determine which items may be unpopular or less
profitable.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu
items.
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate
details of arrangements with clients.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or
requisitioned.
Create specialty dishes and develop recipes to be used in dining facilities.
Establish and enforce nutritional standards for dining establishments based on accepted industry
standards.
Take dining reservations.
Coordinate promotions from venders and promote/advertise to increase business.
| CHEF | 14663897@gmail.com |
CHEF Summary I have been in the restaurant business for 25+ years. I have worked long
term (8+ years) for quite a few establishments. I am a hardworking chef, with a passion for food.
I have years of experience with every position in the back of the house.
Preparing soups, sauces, breaking down fish, meat and poultry are just a few things that I am very familiar with. Experience 08/2015 to Current Chef Company Name － City , State Line chef in high volume restaurant. Able to cook and plate up to 90+ lunches unassisted on a daily basis. 01/2015 to 08/2015 Chef Company Name － City , State Helped friends out during a quiet time by cooking on the line at this seasonal country club. 04/2004 to 01/2015 Chef/Owner Company Name － City , State Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared all foods including soups & sauces. Strong commitment to quality, service and cost control. Prepared food items consistently and in compliance with recipes, portioning and cooking. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Planned lunch, dinner and bar menus, as well as special menus for in-house. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. 05/1995 to 03/2004 Chef/Manager Company Name － City , State Managed all inventory, cost control, sanitation, menu development, training and recruitment. Prepared all soups and sauces. Butchering skills utilized. Ordered all food and beverage for on premise. Scheduled all back of house staff. Led shifts while personally preparing and executing food items for diners. Accepted all deliveries to the kitchen and front of the house. Able to keep up with multiple tasks in this face paced environment. Knowledge of Health and Safety regulations required by the state of Vermont. Education High School Diploma Brentwood High School － City , State Skills - Safe handling of all commercial food service equipment - Able to follow recipes, instructions and guidelines - Meticulously attentive to quality and detail of all food preparations - Familiar with POS data entry - Able to calculate food cost - Familiar with all aspects of the back of the house - Experienced with broiling, braising, sauté, grilling and baking - Able to multitask in a fast paced environment - Knowledge of state health and safety codes including labeling, dating and rotating - Able to keep to budget concerning labor and food cost | CHEF | 21904897@gmail.com |
CHEF Summary Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Strong creative vision Management skills Strong communication skills Adaptable Creative Team player Accurate money handling Verbal/written communication Hard-working Inventory control Sound judgment Computer-savvy Calm under pressure Complex problem solving Experience Company Name April 2015 to Current Chef City , State Cooking and Prepping food for guests Daily inventory assignments providing friendly customer service Accomplishments being a proactive team player, and being able to be willing to see a problem through to the end. Company Name October 2011 to August 2013 head cashier City , State my responsibilities were to provide customer service to the customers. and handling daily money counts. also to provide change to other cashier Company Name March 2010 to December 2011 Head Cashier City , State provide a comfortable environment for customers , knowledge of movies and videos. maintain inventory counts of merchandise and other product, daily cash counts Education High School for Environmental Studies 2008 High School Diploma City , State Kingsborough Community College Liberal Arts City , State Personal Information Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Always eager to learn and achieve new goals and overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing to relocate: Anywhere Skills balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere | CHEF | 23591247@gmail.com |
CHEF Professional Summary To obtain a position within an environment that offers a challenge and the capability to gain more knowledge about the company. To be given the opportunity to grow within the company and the chance to progress in my career. Once a job is obtained within a specific organization, to have the ability to help the company advance productively and efficiently. Professional Experience Company Name August 2007 to September 2009 Chef City , State Prepped food for catered events such as; weddings, parties and business luncheons. Set-up tables and chairs for banquet and dining space. Executed banquet style and plated lunches and dinner. Company Name October 2007 to September 2009 Chef/Assistant Manager City , State Prep and cook for lunch service Catered business lunches for CEO of the Museum Manage daily sales reports Train new personnel, both front and back of the house Track weekly food cost. Company Name October 2006 to October 2007 Cook City , State Prep for dinner service. Prep and cook for banquet parties of 50 or more clients. Line cook during dinner service. Bake desserts for both the restaurant and banquet services. Company Name April 2004 to August 2005 Cashier City , State Process customer transactions. Help customers apply for Sears credit cards. Process customer return of merchandise. Sort, fold, put away unwanted merchandise. Education and Training Grantham University
Online College Present Associates : Applied Science-Medical Billing and Coding Applied Science-Medical Billing and Coding California Culinary Academy March 2006 Certification in Baking and Pastry City , State Walla Walla High School June 2005 High School Diploma City , State Skills credit, clients, personnel, sales reports, tables | CHEF | 16594812@gmail.com |
EXECUTIVE CHEF Summary To obtain a challenging position where experience as an Executive
Chef and a food handlers license will be utilized. And experience
working for multiple James Beard Award winners Alfred Portale and
Paul Bartolotta.
Core Qualifications
Executive Chef Menu Developing
Chef de Cuisine Schedule,Food &Labor
Executive Sous Chef Inventory &Ordering
Sous Chef Microsoft Excel &Word Experience 08/2016 to 02/2017 Executive Chef Company Name － City , State Developed brunch, lunch, dinner and event menus
Supervised, coordinated and participated in cooking activities and
prep
Instructed cooking personnel in fine points of following recipes
Structured and maintained accurate payroll, scheduling, food
costing, inventory and ordering. 09/2015 to 08/2016 Executive Chef Company Name － City , State Developed brunch, dinner and event menus
Supervised, coordinated and participated in cooking activities and
prep
Instructed cooking personnel in fine points of following recipes
Structured and maintained accurate payroll, scheduling, food
costing, inventory and ordering. 05/2013 to 08/2015 Head line cook Company Name － City , State Carved and cooked meats, poultry, game and meats
Cleaned, cut and ground meats, poultry, game and seafood
Particapated in cooking and prep with CDC and line cooks
Maintained a clean and safe work environment. Education and Training High School Diploma : Liberal Arts Gibraltar High School － State , USA math, reading, science, art and social science Liberal Arts Loyola University of Chicago － City , State , USA Art, civilization and language
Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured | CHEF | 19831366@gmail.com |
MAIN CHEF Professional Summary Lead emergency department training officer at NMH in Chicago Core Qualifications Professional Summary - Food service professional with 6 plus years of restaurant experience adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive customer service specialist. Driven, dedicated, and hardworking individual offering focused leadership and operational knowledge. Service-orientated Inventory control and record keeping Dynamic, Friendly restaurant host Natural leader Food service background Strong work ethic Passion for customer satisfaction Conflict resolution techniques Experience Main Chef Company Name － City , State Responsible for the well being and security of the client, staff, site, and/or property. Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Carefully trained and supervised staff.Promoted high levels of excellent customer service daily. Insured accurate reports were produced and standards always met.Promoted positivity and professionalism daily. Organized special events in the restaurant, including receptions, promotions andcorporate luncheons. Clearly and promptly communicated pertinent information to staff, such as largereservations or last minute menu changes. Interacted positively with customers while promoting restaurant facilities andservices. Correctly calculated inventory and ordered appropriate supplies.Carefully trained new employees and supervised staff in back of house and dinningarea. Recognized and formally acknowledged outstanding staff performance to boostcompany morale and productivity. Actively participated in ongoing customer service programs to build sales andrapport in the community. Promoted a positive atmosphere and went above and beyond to guarantee eachcustomer received exceptional food and service. Led and directed team members on effective methods, operations and procedures. Maintained a safe working and guest environment to reduce the risk of injury andaccidents. Quickly identified problem situations and skillfully resolved incidents. Assistant General Manager Company Name － City , State Ensures high customer service is kept steady and promotes a positive environment for employee as well as customer. Responsible for the daily outcome for the restaurant. Ensures goals are met at a timely and respectable manner. Ensures proper documentation of daily activities as well as miscellaneous expenses are properly handled. Responsible for the interview and hiring processes for the company. Promotes a "can do" attitude in all employees and drives them for successes. Follows proper protocol to maintain a safe and orderly working environment. Provides a helpful learning environment for potential promotion. Main prep, Cook Company Name － City , State Prepared food items consistently and in compliance with recipes, portioning,cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards.Instructed new staff in proper food preparation, food storage, use of kitchenequipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and servicelevels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals andkitchen sanitation. Inspected kitchens to observe food preparation quality and service, food appearanceand cleanliness of production and service areas. Properly labeled and stored all raw food ingredients including produce, meat, fish,poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator,freezer or cooler. Changed and sanitized all cutting boards, benches and surfaces when beginning anew task to avoid cross-contamination. Cooked and served food and meals in accordance with planned menus, diet plans,recipes, portions, temperature control procedures and facility policies.Practiced safe food handling procedures at all times. Education Associate of Applied Science EMT/Paramedic
Malcolm X College - Chicago, IL
EMT/Paramedic
Paramedic and Emergency Responder coursework, Hands-on coursework in Disaster and Emergency Management, EMT-I Certificate class series, Coursework in Human Anatomy and Physiology Skills Conflict resolution, cost control, excellent customer service,customer service specialist, documentation,Inventory control, leadership, team leader, safety. Fast learner, goal driven, MicroSoft office proficient | CHEF | 16804396@gmail.com |
BANQUET CHEF Professional Summary To whom it may concern: Please accept this letter as my application for the position of executive chef. I am an ambitious and well rounded chef who is able to lead from the front by setting, following and delivering the highest culinary standards. I possess a passion for excellence, and always strive hard to im- prove standards and guest satisfaction. My goal as executive chef is to provide the club members with an experience that exceeds there expectations. I believe that is accomplished by using the highest quality food product keeping within the food budget and assembling the best possible culinary brigade to meet the members needs. I standardize my recipes to maintain consistency and always demonstrate what is ex- pected for each dish concerning portion size, proper cooking techniques, and presentation. My management style is fair, firm, and friendly but with high expectations, also I consider my self to be proactive in running the kitchen. I delegate people according to their strengths, but rotate them seasonally to different stations to help them in their professional development and increas- ing flexibility in the kitchen staff. I train the wait staff on the menu by letting them sample the menu items, and listen to their feed back. I am flexible with special dietary requests from members. I am glad to make adjustments for health conscious members, or those with specific dietary needs. I am visible to the members in the dinning room so that I am able to receive their feed back on the menu. Over the years I had the pleasure of working with some of the best chefs in the country which has enabled me to have a board knowledge of different types of cuisines and keeping up with trends. Skills Work History Banquet Chef Sep 2016 - Current Company Name City , State The Country Club at Mirasol is a three-time member of the prestigious group of Platinum Clubs of Ameri- ca, a certified Audubon Cooperative Sanctuary, and has been recognized as a Distinguished Emerald Club by club industry publication The BoardRoom Magazine. My responsibilities are all banquets, member functions, and theme events and also working with the chef on creating new and exiting menus to keep membership excited about club events. I supervise a team of 12 that produces half of the food and beverage revenue which is 6 million. Executive Sous Chef Aug 2014 - Sep 2016 Company Name City , State The Club is recognized as a "Platinum Club" one of the top 10 private club communities in the United. States. The club has 1300 members and three restaurants and banquet facility. Food and beverage sales. is 5 million a year. I contribute with the executive chef in maintaining the Clubs platinum level status. Candle Light Inn: Catonsville Maryland. Owner, Executive Chef General Manager Jan 1996 - Jan 2013 Company Name Candle Light Inn is a 200 seat white table cloth restaurant that features modern traditional cuisine and a. staff of 50 employees · Coordinate planning, budgeting, and purchasing for all the food operations within the restaurant. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. Recruit and hire staff including line chefs, kitchen staff, servers, hostesses, and managers. Sous Chef Jan 1990 - Jan 1996 Company Name Oversaw a staff of 100 kitchen personnel and maintained 5 star menu dishes and service Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens of a large hotel. Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Over the years I have had the pleasure of working with some of the best chefs in America, all of whom have played a significant role in my development as a chef. My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC and Richard Rosendale, CMC. Personal Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini Education Servsafe certified : 1990 Baltimore Culinary College City , State Graduated with honors in restaurant and hotel management -
The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia
Graduated with a gold medal in cold food display and a silver medal in hot food
competition - ACF Executive Certified Chef : 2012 Sous Vide workshop : 2014 , teacher was Richard Rosendale C.M.C
Certified Master Chef prep class : 2014 , teacher was Richard Rosendale C.M.C : 2016 Skills ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher Additional Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini | CHEF | 92122785@gmail.com |
HEAD CHEF Summary Chef Energetic culinary professional with a blend of creativity, passion for food and
exceptional cooking skills. Works well as a dynamic leader in high-pressure settings.
Expert in managing kitchen staff and preparing foods at reduced cost without
compromising quality and taste.
Beautiful presentation of food
Institutional and batch cooking
Strong attention to safe food handling
procedures
Extensive catering background. Highlights Strong butchery skills Contemporary sauce work High volume production capability Focus on portion and cost control Well-tuned palette Inventory management familiarity ServSafe certified Experience 04/2016 to Current Head Chef Company Name － City , State Identify opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Regularly develop new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Consistently produce exceptional menu items that regularly garnered diners' praise. Ensure smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Follow proper food handling methods and maintained correct temperature of all food products. 05/2006 to 01/2016 Executive Chef/Director Company Name － City , State Working chef in charge of food costing and liquor. In charge of all food and beverage ordering and inventory controls. planning for 110 person restaurant plus on-site pavilion hosting banquets and
weddings for up to 275 guests - plated, or 325 guests - buffet. Also provide service for gazebo snack bar and directly in charge of training all
kitchen staff and front of the house staff on site. Frequently coordinate multiple parties in various locations of the premises at
overlapping times. Working closely with ownership on lowering cost and increasing profit. Training for front of the house waitstaff and bar on up selling. Responsible for 35 weddings and 60 other on site food related events a year. Developed menus, pricing and special food offerings to increase revenue and
customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training,
recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service
levels. Achieved and exceeded performance, budget and team goals. 03/2004 to 10/2005 Sous Chef Company Name － City , State Working chef in charge of labor and food cost projections, menu design, training,
promotional ideas, recipe design, ordering, quality control and portion control for
120 person restaurant. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Positively engaged with customers, offering menu information, providing
suggestions and showing genuine appreciation for their business. 02/2003 to 12/2003 Kitchen Manager Company Name － City , State In charge of labor and sales projections, food costing, administration, inventory and
ordering. Active line cook and prep cook when necessary. Helped manage quality control and actively participates in corporate wide meetings
to enhance the productivity of the restaurant. Enhanced and maintained the central standardized recipe and ingredient repository,
including nutritional and cost information. Inspected kitchens to observe food preparation quality and service, food appearance
and cleanliness of production and service areas. Ensured all staff understood expectations and parameters of kitchen goals and daily
kitchen work. 02/2002 to 02/2003 Executive Chef Company Name － City , State In charge of labor and sales projections, food costing, administration, scheduling,
inventory and ordering. Took on line responsibilities (working chef) when necessary and managed quality
control. Included planningand execution of special events and banquets up to 500 people
in-house. Ensured all staff understood expectations and parameters of kitchen goals and daily
kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen
equipment and utensils, sanitation and safety issues. Education March, 2002 Associate of Arts : Culinary Florida Culinary Institute － City , State Culinary Arts with honors. Culinary Arts Certificate Skills Arts, budget, cost control, costing, customer satisfaction, special events, inventory, meetings, pricing, profit, quality, quality
control, quality control, recruitment, safety, selling, sales, scheduling | CHEF | 27831220@gmail.com |
PAMPERED CHEF Summary Adept at organizing and facilitating management and team building training programs as well as staff and customer appreciation activities that have created exceptional team camaraderie, customer loyalty, and company growth! An award-winning and recognized salesperson and Corporate trainer. Organized, fun, and driven! Effective at using efficient techniques in both sales and training while focusing on the needs of the team members, the corporation, and the customer. Dependable, resourceful, approachable, liked, and hands-on! Highlights 21 years of sales, corporate training, and team building with Pampered Chef , a Berkshire-Hathaway Company. Proficient in organizing group events and staff training activities with clear objectives and outcome goals. Experienced in creating and presenting training workshops to groups from 1 to 3,000 in product knowledge, sales techniques, customer service, smart business practices, and team building. Featured consultant on Pampered Chef's 2014 nationwide Training DVD. Enthusiastic, approachable, and easy-to-learn from. Consistent Excellence Awards achiever (Top 1.5%) in sales, team production, and recruiting. Featured on several corporate-sponsored (and produce) literature pieces as a sales and training expert in the industry. Utilize Creative Training Techniques and business games to create a fun, learning-centered environment. My live cooking shows and workshop presentations were selected and made available on our corporate website's Online Training Center. Committee's served: Consultant Awards & Incentives Committee, Product Development Committee, and Recipe Advisory Committee Experience 02/1995 to Current Pampered Chef City , State I continually, and successfully, organize and coordinate regional customer appreciation and employee training events. I develop training materials to help team members maintain and improve their business practices and job skills. I regularly train team members in person or virtually to become a marketing, selling, recruiting, and product-line expert! I have extensive experience training employee's one-on-one to groups of 3,000. I can organize thoughts logically and explain concepts clearly and with a clear focus. I am well-spoken with a demeanor that attracts participation among the group. I have a proven track record that my training's are well received and ultimately income-producing for both them and the company. I am generous with team and individual praise; I recognize what the company wants to see repeated. This is a leader practice I feel I've mastered. Creating team camaraderie and a positive work culture is something I excel at; which always leads to company loyalty and increased production. 06/1992 to 06/1995 Chief Concierge, Team Leader Company Name － City , State Our goal, as a Concierge, was to create a positive, service-oriented, classy, and FUN environment for the guests of our 875-room property! My goal was to make sure each guest felt right at home, as if they WERE home. It was important that the solution to each and every guest request or challenge was perceived as truly easy to make happen. I encouraged my team to bring "the Wow ! factor" to life; to (ideally) hear every guest reply with a "Wow!" when they heard that their request had been completed! It truly was an entertaining, outside-of-the-box-thinking, creative solution seeking job! 01/1988 to 06/2003 Founder/Public Relations/Lead Instructor Company Name － City , State Raised in an entrepreneurial family, I opened my own dance and tumbling school at 18. I researched prime location options, formulated a vision and successful business plan that I implemented on my own. Thirty students quickly skyrocketed to hundreds (both youth and adults). My ability to interact with my clients in a courteous and positive manner secured their loyalty and patronage. This business venture put me thru college and made me a substantial income. At 28, when ready to retire from teaching, I marketed and "sold" my clientele to another local dance school for a truly substantial profit. Education 1992 Bachelor of Arts : Athletic Training/Sports Medicine San Diego State University － City , State , USA Athletic Training/Sports Medicine San Diego State - San Diego, CA, San Diego I completed a 5-year internship working with the university's athletes and graduated with outstanding grades in the field of Sports Medicine and Athletic Training. 1990 General Education Grossmont College － City , State , USA 1989 Fire Science/Emergency Medical Technician (EMT) Miramar Community College － City , State , USA Living in a rural community, residents were dependent on our volunteer fire department for all medical and fire emergencies until other paid departments could arrive. After watching my grandmother pass away because no one in our family was capable of providing CPR, I realized I needed to step up and joined our local Volunteer Fire Department. I completed EMT training at Miramar College, and then a 12-week National Fire Academy, where I was one of only 4 women to pass. It was truly the most physically challenging endeavor I've ever completed, but certainly one I am incredibly proud of! I served as a volunteer Firefighter/EMT on the San Diego Rural Fire Department for 4 years. Accomplishments Manage a successful sales team of 150 consultants who consistently achieve monthly corporate incentives. Am consistently among Pampered Chef's elite 1.5% in sales, recruiting, and organization growth. Have earned the Pampered Chef's Premiere Level Incentive Trip for 21 consecutive years; earned strictly thru personal sales, personal recruiting, and team production. These achievers represent the top 2% of the Company. Recently achieved $1.5 Million in Career Personal Sales. Lead a team, who over the course of 20 years, has sold nearly $10 Million in Pampered Chef product. Was presented with Pampered Chef's Hospitality Award for graciously welcoming local consultants (whose immediate upline live out of state) to join us at our teams' training events. At 16, I auditioned and was selected to tour the United States with a National Dance Academy; performing for, and teaching dance to thousands of dancers in 33 cities nationwide. 4,000 auditioned. 35 were selected. I executed my own fundraising activities and solicited local organizations to raise the required $5,000 for travel and housing expenses. At 18, I launched my own dance & tumbling school. I operated this successful business for 10 years, when I chose to "sell" my clientele to another local dance studio. At 19, I completed, and graduated from, the National Fire Academy in San Diego, CA. Was 1 of 7 to be awarded my high school's "Valiant V". Selected by the school staff, this award recognizes above-and-beyond participation and service to both the high school and community. Skills Enthusiastic people person Strong public speaking skills Motivational and inspirational Goal-setting, goal-achieving Great organizational skills Creative training techniques Group instruction Learning strategies Writing Team building Problem solving Group and one-on-one coaching Curriculum development Encouraging group participation Implementing team incentives Self-driven Creating performance motivation High level of professionalism | CHEF | 13411858@gmail.com |
EXECUTIVE CHEF Executive Profile Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights * Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees.
* Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 to Current Company Name － City , State Small Restaurant and wine bar, 40-60 seat. Lunch and dinner. Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night. Won culinary completions for sweet and savory categories at 2 local food and wine festival. I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups. Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food. Executive Chef June 2014 to February 2015 Company Name － City , State Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events. Work with owner of labor and food cost. A continuation of Blush Restaurant and Lounge Kitchen. Executive Chef & General Manager July 2013 to February 2015 Company Name － City , State 100+ seat restaurant with large lounge area, catering for events of 500+ people. Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen. Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis. Provided catering for the Granada Theater as well as Marque Events. Open Brunch, Lunch, and Dinner. Created weekly specials as well as new menus and holiday menus. Took Over as Event Coordinator and General Manager. Trained FOH Staff and Organized all events and daily duties. Successfully ran multiple parties ranging from 20 people to 400 people. Sous Chef April 2012 to February 2013 Company Name － City , State Five star luxury Hotel with restaurants Stonehouse & Plow and angel. 2012 Travel and Leisure World's Best Hotels number 6. Create seasonal menus, daily soups and specials. Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job. Execute the expo position while serving 41 rooms and two restaurants. Culinary Arts Instructor July 2012 to September 2012 Company Name － City , State Instructed 1st and 2nd period classes at local high school. Teaching basic knowledge, safety and entering the hospitality job market. Executive Chef September 2010 to February 2012 Company Name － City , State Managed and operated two popular restaurants/Bars. Staffed, trained and organized two full service kitchens while creating and costing the menu. Purchased and stocked kitchen as well as bar when needed. Daily guest interactions making sure we are doing the best possible job. Executive Sous Chef March 2010 to September 2010 Company Name － City , State Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on "In House" made. Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials. Executive Chef March 2009 to February 2010 Company Name － City , State Created the menu for a small wine oriented bistro. Trained and hired staff to execute new menu, keep organized and clean. Worked directly with owner on design and flow, specials, and greeting guest. Sous Chef/Head of Preparation July 2008 to January 2009 Company Name － City , State Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products. Evaluated and trained new employees. Line Cook March 2008 to July 2008 Company Name － City , State Introduced weekly specials and menu items for 30-seat French fine dining/. catering restaurant. Prepared and plated hot line dishes, salads and desserts. Chefs Assistant/Line Cook May 2007 to March 2008 Company Name － City , State Developed employee manuals for 200-seat café serving three meals daily. Opened kitchen and delicatessen. Handled inventory control and deli customer relations. Line Cook December 2005 to January 2007 Company Name － City , State Waiter/Pastry July 1999 to August 2003 Company Name － City , State Education Bachelor of Science degree : Culinary Management , 2006 ART INSTITUTE OF CALIFORNIA － City , State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles | CHEF | 25924968@gmail.com |
EXECUTIVE CHEF Summary Outgoing [Job Title] offering extensive knowledge of hospitality etiquette, food preparation and superior customer service.Food service professional and culinary arts student seeking a position in an elegant fine dining establishment. Extensive knowledge of high-end ingredients and food and wine pairings.Restaurant professional with [Number] years in FOH and BOH operations. Customer service and food handling expertise. Skilled at memorizing menu items and orders.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively.Efficient [Job Title] with strong interpersonal and coaching skills. Prior work in busy hotels and find-dining restaurants.Server bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of [Cuisine type] cuisine.Friendly and courteous server with five years' work in a bar and restaurant setting. Proficient knowledge of food, wine and spirits. Seeking a position in an upscale restaurant, resort or country club.High energy, outgoing hostess with a dedication to positive guest relations desires a position as a server or hostess in a fast-paced restaurant or bar. High volume dining, customer service and cash handling background. Highlights MS Office Suite, POS Touch, Windows 7, Outlook and Excel spreadsheets as well as the internet Highly responsible and reliable Point of Sale (POS) system operation Works well under pressure Exceptional interpersonal skills Extensive hospitality background [state name] Food Handlers card [state name] Food Handlers card [state name] Food Handlers card Trained in liquor, wine and food service Food and beverage specialist In-depth food and wine knowledge Mathematical aptitude Food ingredients expert Master of sales techniques Food safety understanding Accomplishments Over 12 years of experience in managing food operations as an Executive Kitchen Manager / Executive Chef in High Volume Restaurants Strong troubleshooting abilities to identify problems and implement appropriate solutions for kitchen or quality related issues Expert in managing new restaurant openings: hire and train employees, enhance employee customer service skills, order food & equipment, oversee Grand Opening activities and align standards with the FOH-BOH operation teams Strong time management, organizational skills and multi-tasking ability. Excellent interpersonal skills; relate well with vendors, staff, management and people from diverse backgrounds Culinary Certified in food preparation and presentation. Created menus featuring various cuisines including Italian, Southern, American and Mexican Cuisines. Outstanding leadership skills proven through earned awards and employee relationships. Sound communicator with the ability to supervise, train and develop staff effectively. Experience Executive Chef 01/2007 to 02/2016 Company Name City , State Catering Expert specializing in special events catering for clients such as the Walt Disney Company, Universal, CBS and ABC Studios, The Huntington Library and Gardens, Nestle USA, Wolfgang Puck and Valencia Country Club. Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant. Woodland Hills Company Name Responsible for managing culinary operations: recipe preparation and presentation, food consumption estimation, food purchase requisitioning. Responsible to ensure food items are prepared according to standards of quality, consistency and time lines. Maintain sanitation procedures and organization of work area adhering to all OSHA regulations. Maintain food storage, receiving, rotating & stocking as par levels dictate. Manage catered boardroom events, create and prepare quality culinary specials for exclusive occasions Manage both food and non-food inventories: implement inventory control system, institute standardized product rotation system Develop daily work and production schedules Direct BOH P&L responsibility - decreased food costs through various initiatives to meet company's budget standards Assist GM in negotiating new contracts with beverage and equipment vendors Consistently provided high quality customer service and satisfaction ensuring a hospitable and first-class dining experience. Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Managed closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.Checked in deliveries and signed off on products received.Prepared the buffet and salad bar for dinner service.Continually kept carpets and floor clear of debris.Maintained neat and attractive bakery food cases.Maintained a professional tone of voice and words at all times, including during peak rush hours.Politely answered phones promptly and recorded and confirmed reservations.Greeted guests and communicated about wait time.Guided guests through the dining rooms and provided needed assistance.Routinely checked menus to verify they were current, clean and wrinkle-free.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.Sprayed all racked items with hot water to loosen and remove food residue.Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room.Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations. Executive Kitchen Managers 01/2000 to 01/2007 Company Name City , State BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate with General Manager on all restaurant operations: manage customer service & wait staff, supervise daily opening / closing activities, manage food and labor costs. Responsible for staff scheduling, creation of daily prep lists for BOH, keeping kitchen on par with health code. Monitor food budgets and administered cost controls Implement standardized product rotation system for all food and non-food product inventories Collaborate with area GM to facilitate the opening of new stores including training, marketing and merchandising of restaurant services Direct facility maintenance and emphasize clean, fun and hospitable dining facilities adhering to industrial health and safety standards Develop employee customer service skills, conduct productivity enhancements and performance evaluations Consistently achieved bonuses for meeting and exceeding sales & cost controls quotas. Executive Kitchen Managers 01/1983 to 01/1999 Company Name City , State Responsible for the BOH operations: hired, trained and supervised kitchen staff, managed budgets, negotiate vendors contracts and prepared food according to quality standards Accountable for monthly and annual budgets including action plans to drive sales by consistent high quality food and service standards Manage 38 employees and inspected work performance as well as safety and hygiene, in compliance with government regulations Prepare daily production sheets, ensure stocking of all stations, certify adherence to recipe & portion servings Accurately estimate food consumption and the requisition of supplies resulting in reduced cost Working with GM, assisted in the Grand Opening of eight new restaurants Negotiated contracts with vendors, administered the receiving of goods ensuring accuracy and freshness Developed work schedules, trained incoming staff and mentored employees to assume leadership roles. Education Bachelor Degree : Marketing 1984 GEORGIA INSTITUTE OF TECHNOLOGY City , State , fulton MarketingCoursework in Business Management and OperationsCoursework in Culinary Management and Food and Beverage Operations Management CERTIFIED FOOD HANDLER
*Thorough Knowledge of HACCP Regulations ATLANTA CULINARY TECHNICAL SCHOOL City , State Skills ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health and safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling | CHEF | 34252537@gmail.com |
HEAD CHEF Summary Mature college student. Interested in part time work in areas such as retail, health services, security, information technology, and food services. The past six years I have been involved in a men's mentor group named BoyzN2Men. As a high school student I started as one of the entry level attendees and worked my way to one of the top officers of the core. The program has taught me the importance of responsibility, accountability, integrity of character and other virtues of life that will help me in the work place. During my high school senior year I was actively involved with the student government association (SGA). I was the secretary of arms, highly reliable and very attentive during my time as the active secretary. Also have experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Highlights Microsoft Word, Excel and PowerPoint *Proficient with Internet and Adobe Software Reliable and punctual Neat, clean and professional appearance Engaging personality Excellent multi-tasker Restaurant management Math and language skills Comfortable standing for long time periods Experience Company Name City , State Head Chef 07/2012 to 11/2015 Promptly reported complaints to a member of the management team. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Communicated clearly and positively with co-workers and management. Served fresh, hot food with a smile in a timely manner. Cut and chopped food items and cooked on a grill or in fryers. Company Name City , State Manager 07/2010 Worked on a Building campaign and domestic tasks. Recorded customer orders and repeated them back in a clear, understandable manner. Took necessary steps to meet customer needs and effectively resolve service issues. Company Name City , State 01/2010 to 01/2011 Worked directly with customers and employees Attending to front desk and answering calls Engaging in invigorating task in the workplace Rock Creek Sports Club January 2012 Floor Management Assisted Managers Clean, Replaced tiles Marketing i.e. create/distribute marketing tools to attract customers Maintain floor equipment. Education Graduate 2012 Watkins Mills High School , City , State Academic Achievement Award Bachelor of Science : Computer Science 2014 University of Maryland College Park Attended Towson University (2014) Interests BoyzN2Men Youth Leader, 2009 - 2011
*Basketball Team
*Very active Community Member Additional Information Activities
*BoyzN2Men Youth Leader, 2009 - 2011
*Basketball Team
*Very active Community Member Skills Adobe Software, Instruction, marketing, Marketing i, math, Excel, PowerPoint, Microsoft Word, Works, Communicator | CHEF | 81373857@gmail.com |
EXECUTIVE CHEF Summary Executive chef and certified chef for more than 8 years. Expertly trained in classic French cuisine at Le Cordon Bleu, and specializes in Caribbean, Mediterranean, Indian, Central American cuisine. Currently looking t o obtain a position in the Hospitality field that provides opportunities for continued growth and development, and to utilize my current knowledge and skills to continuously improve operational quality and efficiency. Highlights ServSafe certified High volume production capability Focus on portion and cost control Inventory management familiarity Sous vide technique Strategic organizational skills Attention to detail Dependable Accomplishments Received Core 4 award Received CFE award Number one account for monthly retention meetings FMPP CC Experience 02/2014 to Current Executive Chef Company Name － City , State Acting manager of staff of 50+ employees Continuously improving the menus for seasonal, sustainable, and local products available Purchasing/ managing inventory for daily menus, produce, special catering and monthly promotions Training staff, and overseeing kitchen, utility and food service workers Maintain a budget of 2.5M, food cost of 32%, plate cost of $2.32 Responsible for special functions from 10-2000 plus Responsible for BOH/FOH supervisors, sous chef, unit manager, admin Responsible for supplying food to 940 students, 2000 meals, 24 hours a day Implemented and supported company initiatives and programs Effectively manage and assist kitchen staff in producing food for banquets, catered events and member dining areas Followed proper food handling methods and maintained correct temperature of all food products Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations 04/2013 to 11/2013 R&D Executive Chef Company Name － City , State Responsible for creating and testing recipes Shooting new plate designs for the retail and marketing team to disperse to accounts, websites, billboards and training tools Creating programs to test at new accounts world wide involving food trends ( gluten free,vegan, local, sustainable, grass fed etc.) Designing new menus to cater to the CEO, CFO, Presidents, etc. as well as new manager hires in the office during weekly training Communicating directly with dietitians to match health standards of the company while being innovative and healthy simultaneously Traveling to accounts out of state to help with food cost and budgeting, and training Ensured a smooth kitchen operation by overseeing daily product inventory, purchasing and receiving Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction Attend meetings to acquire new vendors to be approved for the company 09/2011 to 04/2013 Head Chef Company Name － City , State Acting manager of staff of 100 employees Continuously improving the standards of CHOA Control purchasing of produce, special catering, monthly promotions and managing inventory Maintain a budget of 5.5M and food cost of 36% Responsible for special functions from 10-2000 plus Responsible for Café/Retail sales up to 1,500-1,800 covers per day Responsible for supplying food to 256 patient beds every meal period Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws Implemented and supported company initiatives and programs 09/2010 to 09/2011 Sous Chef Company Name － City , State Acting manager of staff of 70 employees Controlled purchasing of food, beverage, equipment, tableware, and expendables Maintain a budget of 1.5M Responsible for special functions from 10-200 plus Responsible for 3 venues of 900 covers per day Actively participated in staff meetings and operated as an effective management team leader Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Education Associate of Occupational Science Degree : Culinary Le Cordon Bleu College of Culinary Arts Atlanta － City , State , United States Nutrition courses Coursework in Pastry Arts Classes in Restaurant and Facility Operations Skills Controlling budget, designing menus, organizational inventory skills, management, marketing, conducting meetings, public speaking, trainer, Microsoft (Office, Excel, Publisher, Powerpoint), purchasing, retail sales | CHEF | 92985983@gmail.com |
STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position
Proponent Leader in Healthy Cuisine and Passionate Food - Service.
Star 4 Diamond Resorts Hotels Spa Country Club
Customer Service / Team Educator / Multi - Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle 1 of 7 Image Options. Professional Experience April 2014 to Current Store Chef Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. July 2013 to January 2014 Company Name Executive Chef Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. May 2005 to January 2013 Company Name City , State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. November 2001 to April 2005 Company Name City , State Executive Sous Chef Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education 1991 Sullivan College and the National Center for Hospitality City , State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook
Honors in: Educational Foundation - National Restaurant Association Certification
Serve Safe Certification Interests Chefs Collaborative Member
Alumni Association of Sullivan University
Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training | CHEF | 34452806@gmail.com |
STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P & L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Featured in [publication name] Featured in Travel and Leisure's “Top 10 Restaurants in [city]” Experience Store Chef April 2014 to Current Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. Executive Chef July 2013 to January 2014 Company Name Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. Executive Chef/ Food service Manager May 2005 to January 2013 Company Name － City , State Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. Executive Sous Chef November 2001 to April 2005 Company Name － City , State Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education Associate Degree : Culinary Arts Management , 1991 Sullivan College and the National Center for Hospitality － City , State Culinary Arts Management Diploma Professional Cook
Honors in: Educational Foundation - National Restaurant Association Certification
Serve Safe Certification Accomplishments 3 of 7 Image Options Premium catering services and event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu ,that promotes conscious and cuisine standards, in culinary. Help development nutritional standards all food outlets. high positive guest feedback surveys and 45% sales increase over 3-year period. Interests Chefs Collaborative Member
Alumni Association of Sullivan University
Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training | CHEF | 21611637@gmail.com |
EXECUTIVE CHEF Executive Profile Award winning executive chef with comprehensive experience in kitchen, banquets, and a-la-carte operations, for hotels, resorts and restaurants. Culinary innovator known for producing top quality, creative products contributing to revenue growth. Proven ability to lead successful multi-outlets, fine dining and high volume operations. Expertise Multi-Outlet/High Volume Operations * Budgeting/P&L Management Staff Training/Leadership/Supervision * Sanitation and Quality Control Creative Menu Development & Research * Service & Marketing Experience Price Structuring and Cost Containment * Inventory/Purchasing Team Building * Guest Relations Skill Highlights Leadership/communication skills Product development Menu Development New product delivery Budgeting expertise Employee relations Self-motivated Customer-oriented Staff Training Staff Retention Team Building Staff Motivation Cost Controlling Core Accomplishments Project Management: Initiated Inventory control system, FoodTrac which resulted in cost savings Human Resources: Spearheaded new CIA Culinary Training program which increased retention. Operations Management: Managed Food Safety Program. Handled all functions related to Food and Beverage. Professional Experience Executive Chef 06/2003 to 01/2015 Company Name City , State 559.935.0717 Flagship Restaurant to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: "Gate to Plate and Farm to Table" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Created new revenue streams through Culinary Classes for the public. Accountable for culinary department including overall customer satisfaction. Supervised 90 culinary individuals included 5 sous chefs, 8 supervisors, purchasing department and line staff. 7th busiest independently owned restaurant in California and the 67th busiest independently owned restaurant in United States. Promoted Harris Ranch by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, "Choose Your Own Steak" and tour of the restaurant. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Kitchen Manager 01/2001 to 01/2003 Company Name City , State High-end retirement community, up to 300 guest, and was the model for future properties. Developed new seasonal menus based off local farm product for healthy alternatives. Two Restaurants, Banquet Facility, and Off Site Cater-Out. Promoted Love Management Communities by means of television appearances, newspaper, resort magazine, food shows, cooking classes and Chamber of Commerce. Played a key role in entertaining current and future clients Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Executive Chef 06/1997 to 07/2001 Company Name City , State Flagship to promote Harris Ranch Agricultural products; Food and Beverage Revenue 13 million, 500,000 plus guest per year. Concept: "Gate to Plate and Farm to Table" Seasonal Menu Changes based off local farm product and new beef items. Three Restaurants, Banquet Facility, and Off Site Cater-Out. Supervised 90 culinary individuals included 6 sous chefs, 8 supervisors, purchasing department and line staff. Promoted Harris Ranch Beef by means of television appearances, supermarkets, Sunset magazine, food shows, cooking classes and culinary schools. Played a key role in entertaining current and future clients from HRBC, "Choose Your Own Steak" and tour of the restaurant. Worked closely with Harris Ranch Beef Company on cuttings, beef specs, new product lines, aging of primal cuts, developing and test new pre-cooked items. Introduced and implemented Food Trac, inventory control system. Produce annual budget and supplied detailed information for Cap X along with ROI justifications. Hotel Complex consisted of: Gas Station, Subway Franchise, Air Strip, RV Park and Hotel. Harris Ranch Entities: Harris Ranch Beef Company, Harris Ranch Feed Lot, Harris Ranch Farm (Fruits, nuts and vegetables), Wine Vineyards, and Horse Division. Executive Chef 01/1995 to 01/1997 Company Name City , State Was hired on to promote their 100 Year Anniversary. One of the first resort hotels on the west coast of Florida. Four Restaurants, Banquet Facilities, Golf Course and a Yacht. Researched and promoted 100 year anniversary, ice cream social, Hormel, Coleman Mustard, Quaker Oats, menus from years ago, and old newspaper articles. Supervised 60 culinary individuals included 3 sous chefs, 2 supervisors, purchasing department and line staff. Food and Beverage Revenue 7.5 million Red Lion Inn and Hotels: Fess Parker Resort, Santa Barbara California, Red Lion Inn at Quay Vancouver Washington, Red Lion Janzen Beach, Portland Oregon Worked closely with the corporate office, high volume in banquets and restaurant revenues. Executive Chef 01/1985 to 01/1994 Company Name City , State very high-end destination, and was first class. Introduced and implemented 6 new conceptual concepts in Hotels and Restaurants Company wide. Would evaluate Red Lion properties for to ensure all guidelines were being followed. Red Lion Janzen Beach, largest banquet facility south of Seattle and north of San Francisco. Notable: Nike's International Sales meeting and National Women in Action Conference Was awarded the POP and PIP programs 6 years in a row. Red Lion Inn at the Quay Main Concept: Seafood Restaurant, Pacific Sea Foods number 1 customer in the Pacific Northwest. Casa Marina, Key West Florida. Executive Sous Chef 01/1983 to 01/1985 Company Name City , State Executive Banquet Chef 01/1981 to 01/1983 Company Name City , State Education Associate of Arts : Culinary Arts 1982 Saint Augustine Culinary School City , State City Skills budget, Concept, cooking, clients, International Sales, inventory control, office, newspaper, purchasing, San, television, articles | CHEF | 13095891@gmail.com |
EXECUTIVE CHEF Summary Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch. Skilled in staff training and development. Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets. Highly dedicated in career growth. Highlights ServSafe certified Quick problem solver Strong work ethic Results oriented Skillful menu development Kitchen management Food Standards enforcement Experience with catering and events General knowledge of computer software High level of aesthetic and culinary execution Honest, trustworthy and punctual Knowledge of assigned diets Knowledge of inventory practices Management and leadership experience Strong client-interaction skills Strong time management skills Works well as a part of a team Energetic, friendly and enthusiastic Accomplishments Developed popular daily specials with locally sourced ingredients. Instructed chefs in the preparation, cooking, garnishing and presentation of food. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events. Featured in Plate Magazine Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series Taught Cooking Matters Classes Experience 09/2007 to 02/2015 Executive Chef Company Name － City , State 2007 rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering. Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen. Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs. Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines. Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget. Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures. Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering. Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards. Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests. Meets and exceeds the expectations of the customer's perceived value. Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations. 06/2006 to 01/2008 Line Chef Company Name － City , State Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch. 07/2005 to 10/2006 Line Cook Company Name － City , State Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen. 10/2004 to 04/2005 Line Cook Company Name － City , State Prepped food for line. Cooked appetizers, soups, sandwiches, and all fried foods. Detail cleaned the kitchen. Developed strong communication skills by working in a high pace kitchen environment. Education 2004 Associate of Arts : Culinary Arts Southern Maine Community College － City , State Culinary Arts Skills Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines Professional Affiliations Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England | CHEF | 12717345@gmail.com |
BISTRO CHEF Career Overview A result-oriented client's service professional with over 28 Years of experience in client relations. Encompasses the ability to establish and build positive relationships with clients and all level of coworker, or management building strong relations through effective communications. Core Strengths Customer and Client relations Bookkeeping and Accounting Inventory control Scheduling of Personnel Problem solving Strategic Planning Strong oral Communications Accomplishments Certified to go above and beyond, and providing quality and outstanding customer service. Customer recognition for outstanding and consistent customer support. Selected to learn new computer programs, and then train others. Work Experience Bistro Chef 01/2014 to Current Company Name City , State Responsibilities include taking customer orders, addressing customer inquires, opening and closing of establishment, preparing food, inventory control, problem solving, and cash register operation. Customer Service Rep 01/2011 to 01/2013 Company Name City , State Responded to customer inquiries at a fast pace call center. Maintained records, processing payments to include set up of payment arrangements. Assisted customers by explaining detailed billing formats, and troubleshooting customer's equipment. Reported outages in affected areas and re-laid information to customers. Kitchen Manager 01/2010 to 01/2011 Company Name City , State Responsible for customer orders as well as customer inquiries, opening and closing of establishment, Maintaining records and placing inventory orders. Food handling, preparation, safety and storage. Filling Online, fax orders, and processing of promotional complementary orders. DSP 01/2009 to 01/2010 Company Name City , State Responsible for working with Mentally and Physically disabled people, in a home based setting. Duties are as follows: Assisting individuals with their daily needs, administering of medications, maintaining staff logs, and reports, scheduling Dr. appointments for patient care, and safeguarded consumers well-being. Store Manager 01/2008 to 01/2009 Company Name City , State Daily procedures included opening and closing of establishment. Preparing reports for corporate HQ, updated and maintained file records, ordered supplies, handled customers phone inquiries in a timely manner. Processed loans through verifying customers credit report with the utmost regard to their privacy. This included placing calls to payroll and H.R. departments to verify employment, bankruptcy reports, and bank account information. To include accountable for large sums of monies, blank checks, handled armored car pick-ups, and deposited funds into bank accounts. Internal Auditor 01/2004 to 01/2008 Company Name City , State Maintained and updated records on a daily basis, recalculated figures and insured that formulas were entered correctly. Audited all Electronic Activity entered by Pre-Bill, URT and Start Up department inputted into the (RBMS) Retail Business Management System for management verification. Customer Service Representative 01/2000 to 01/2002 Company Name City , State Assisting customer inquiries in fast pace environment. Maintained records by entering or tracing orders in progress. Assisted customers with extensive product knowledge, Handled shipping and receiving orders. Conducted training of newly hired employees, operating of register for customer checkout, conducted inventory control which included pulling and processing of orders, pricing of items, and stocking the store shelves. Specialist/Customer Service Representative 01/1997 to 01/2000 Company Name City , State Professionally assisted all client inquiries at a fast pace call center. Maintained records, entered and traced orders in progress, assisted technicians with T1 and T3 equipment problems. Explained details to customers on existing orders. Conducted training for newly hired personnel. Tracked nationwide outages and re-laid information to clients, technicians, and management. Assistant Manager 01/1993 to 01/1996 Company Name City , State Responsible for customer and employee relations. Opening and closing of establishment, preparing food, hiring and firing of personnel, bookkeeping and accounting, inventory control, scheduling of personnel, problem solving and accountability of finances. Counter Manager for Ulima 2 Cosmetics. 01/1992 to 01/1993 Company Name City , State Answered customer questions and concerns, advised clientele of products with extensive product knowledge. Solved problems, maintained record of customer's product orders, handled inventory control, and register operations. Educational Background Diploma : Cosmetology, Photography 1990 SZ Delfter Str. City , State , Germany Diploma : Biology, Mythology, Computer Science 1987 SZ Hermannsburg City , State , Germany High School Diploma 1986 SZ Hermannsburg City , State , Germany Associate of Arts : Arts, Archeology KCTCS City , State , United States of America Skills Computer experience include: Windows NT, Windows 95, Vista, Windows 7, Windows 8, Microsoft Office, Microsoft Word, Excel, Word Perfect, Power Point, Outlook 2013, Android, RBMS, AS400, SMS800. | CHEF | 23841877@gmail.com |
EXECUTIVE CHEF Professional Summary Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. A career that includes everything from small fast casual to high end dining and catering. Skills Creativity in menu planning and presentation Knowledgeable in Heart Healthy Cooking Safe and Healthy work atmospher HACCP Serv-Safe Certified Customer Service Focuses Passionate about cooking Forward Thinking Highly organized Excellent communicator Delegates Effectively Motivational Good sense of humor Team builder and Self-motivated Accounting, Budgeting, Forecasting, and P&L Proficient in MS Office including Word, Excel, Powerpoint, and Outlook. Implements effective systems Work History Executive Chef , 03/2014 to Current Company Name – City , State Accountable for every aspect of all Food and Beverage budgets. Responsible for ordering all china, glass, silverware, and all smallwares. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Nearly all food produced in house to include pastries, bread, salad dressings, etc. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Managed kitchen staff of six by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Food Production Coordinator , 02/2013 to 03/2014 Company Name – City , State Minimized expenses by utilizing production logs, correct patient counts, and well-trained staff. Helped to redesign current cafeteria line and menu to include customer based concepts and ideas. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Executive Chef , 08/2009 to 09/2010 Company Name – City , State Manage all food production facilities to include a fine dining restaurant, bar and grill, banquets and conference kitchen, deli/coffee/pasty shop, family dining facility, beverage carts (food aspect only), and two concessions outlets on two golf courses. Accountable for every aspect of all Food and Beverage budgets. Responsible for ordering all china, glass, silverware, and all smallwares. Manage a staff of up to 40ppl including an executive sous-chef, 2 sous chefs, externs and hourly staff. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, constant developing of vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Nearly all food produced in house to include pastries, salad dressings, stocks, etc. as well as breaking down steaks from primal cuts and whole fish and seafood. Regularly interacted with guests to obtain feedback on product quality and service levels. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Executive Chef & General Manager of Food Venues , 12/2005 to 07/2009 Company Name – City , State Manage 11 facilities ranging from fine dining, to deli/coffee shop and a commissary/warehouse as well as banquets (mainly weddings (approximately 35 + every summer) and events ranging in size from 25 to 600 ppl) to include writing, developing, costing, and implementing menus. Accountable for every aspect of all Food and Beverage budgets. Accountable for ordering all china, glassware, silver, small wares, and kitchen equipment (and orchestrating its installation). Manage a staff of over 100ppl including a unit executive chef, sous chefs, up to 17 managers, externs and hourly staff. Responsible for all kitchen training including recipe use, grill, sauté, fry, steam, garde manger, knife handling, equipment use, and Safety and Sanitation (Serv-Safe Certified). Monitored all ordering of food, developed vendor relations, quality control on all food products, managed systems including daily check lists, cooler/freezer logs, HACCP logs, schedules, and weekly safety meetings with initial and continual employee training. Responsible for recruiting team members. Developed and implemented current externship program. Executive Sous Chef , 01/2004 to 07/2005 Company Name – City , State Completely redesigned and wrote the recipes for the current menu. Implemented a new safety and sanitation program including cooler/freezer logs, temperature logs, and HACCP logs in a facility where they had lapsed. Responsible for costing menus, inventory control, banquet functions, ordering, scheduling 12 employees, hiring, team member motivation, and instrumental in bringing in new business into the hotel by offering ice sculpting and specialty menus. Developed specialty menus for chef's tables and other special events (i.e. Holiday events). Taught cooking classes and did food demonstrations for select groups. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained updated knowledge of local competition and restaurant industry trends. Sous Chef , 03/2003 to 12/2003 Company Name – City , State Developed tools such as prep lists and temperature logs to benefit employee organization. Responsible for employee scheduling and accountability to include up to 30 individuals. Established par levels and maintained proper food cost through purchasing and purveyor relations. Interacted with other managers and key employees to ensure adequate coverage, quality food and excellent service. Verified proper portion sizes and consistently attained high food quality standards. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Executive Chef , 10/2000 to 12/2002 Company Name – City , State Prepared annual budget by forecasting financial goals through cost controls and labor management to bring food costs down by 5 points within first three months. Created, developed and implemented an upscale cafeteria managing up to 5 free-standing properties including banquet and fine dining facilities. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Regularly interacted with guests to obtain feedback on product quality and service levels. Culinary Supervisor , 09/1999 to 09/2000 Company Name – City , State Assisted in developing menu creations and work assignments for kitchen staff for the restaurant, McGrath's, and banquet facilities. Scheduled and directed the culinary team to exceed industry standards to perform at optimum performance in creativity, preparation, cleanliness, and customer service. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Verified freshness of products upon delivery. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Assistant General Manager , 06/1998 to 08/1999 Company Name – City , State Improved food cost by 6 % within 6 months. Responsible for all ordering and inventory controls. Developed a higher level of quality fare while maintaining food costs by negotiating with purveyors. Led shifts while personally preparing food items and executing requests based on required specifications. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Specialty Chef , 03/1996 to 08/1999 Company Name – City , State Redesigned menus implementing marketing strategies to broaden customer base and expanding guest service to the highest levels. Continually striving to meet and exceed industry safety standards, inventory control, profit margin, and customer service expectations through diligent and thorough training of culinary team. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Asst. Kitchen Manager , 07/1994 to 03/1996 Company Name – City , State Developed daily specials including entrees, soups, and appetizers. Directed culinary team in daily activities such as prep, mise en place, food safety, and plate presentation. Practiced safe food handling procedures at all times. Verified freshness of products upon delivery. Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Education Associate of Science : Culinary Arts , 2012 National Institute for Culinary Arts at Mountain State University - City , State Recieved TIPS Certification : Alcohol Awareness , 2003 Health Communications Inc - City , State Completed hospitality courses. : Club Management, Food Safety, Nutrition , 2001 Technical Vocational Institute - City , State Attained Serv-Safe Certification. Have maintained Serv-Safe certification since : 1 1995 Chippewa Valley Technical College - City , State Accomplishments Annual Scovie Awards. Participated as a judge grading food entries from across the world for national and world recognition. 2003-2005 Thermador (On Behalf Of Freed Appliance Distributors) Tempe, AZ. Demonstrated cooking techniques in a professional show kitchen located in The Great Outdoors (Chandler, AZ). Took raw food product and instructed groups of customers on how to prepare various items using sponsored equipment. Eventually allowing the customers to sample the finished product. Affiliations 2005-Present American Culinary Federation and World Association of Chefs Societies Charleston, WV
Active Member Skills Accounting, Budgeting, budgets, budget, Cooking, Creativity, Customer Service, special events, financial, Forecasting, hiring, inventory, inventory control, Leadership, Team Builder, managing, marketing strategies, marketing, meetings, Excel, Outlook, PowerPoint, MS Word, negotiating, Communicator, profit, purchasing, quality, quality control, recruiting, Safety, scheduling, Self Motivated, tables, employee training, vendor relations | CHEF | 23032276@gmail.com |
OPERATIONAL CHEF Professional Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Talented [job title] with a strong background in [area] . Portfolio available at [URL] . [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team. Core Qualifications Results-oriented Operations management Client-focused Excel in [areas of expertise] Financial records and processing Contract negotiation/review/drafting Proficiency in [area] Quick learner Computer proficient Reports generation and analysis Contract auditing Training and development Change management Change management Personal Information Place of Birth: Sheffield, UK Date of Birth: 3rd of September, 1970 Present Resident in Berlin, Germany Sex: Female Status: Married with 1 child (age 4) Hobbies: International Travel, Hiking, Tennis Experience Operational Chef January 1999 to January 2015 Company Name － City , State Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems. Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process. Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on "End of Year," 2012, 2013, and 2014 spending obligations in the total amount of $27.2M. Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections. Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO). Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M. Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request. Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion. Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises. Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs. Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support. Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU. Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments. Supervised the execution of weekly supply, warehouse and embarkation training. Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours. Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals. Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained. Coordinated and supervised upgrades of 35 facilities with the new "Marine Corps Recruiting" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers. Coordinated and supervised Statewide" pool function of over 500 participants and their families. Ensured that all logistical support and safety was effectively executed. Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10. Maintained service of 147 local telephone/86 cellular lines. During district inspection, fiscal, supply, logistics and telephone sections were found "mission capable" with noteworthy accomplishment. Drafted military and nonmilitary correspondence. Developed and led training programs in preparation for combat. Wrote office job descriptions and directives. Education Back Save & Next TERMS & CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US
POWERED BY © 2016, LiveCareer, Ltd. All rights reserved. Skills Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis Additional Information CHOOSE TEMPLATE BUILD YOUR RESUME FINALIZE DOWNLOAD
Finalize Your Resume Templates Spelling Print Download Email Resume Sections Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association | CHEF | 32605413@gmail.com |
EXECUTIVE CHEF Summary Motivated Executive Chef with 22 years of culinary expertise. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record. Last 4 years were spent actively participating and designing kitchens and restaurants in a 167 million dollars hotel expansion, while still managing and maintaining a fiscally responsible operation. The Waterfront Beach resort is recognized by guests and peers as a premier culinary location in Orange County. Experience Executive Chef , 12/2003 to Current Company Name – City , State Managed kitchen and stewarding staff team of 67 and assigned various stages of food production and event management. designed, managed and created menus for 3 restaurants (offshore 9, Boardwalk and newly opened Henry's), 2 pool pantries and 1 market (Riptide and Surf Hero). Managed, designed menus and cooked for over 51,000 square feet of meeting space. Maintained labor at under 11% to promote long-term business profitability. Purchased ingredients and managed inventory from a variety of vendors which allowed for a hotel wide food costs of 26%. Worked closely on a daily basis with sales and catering to create dynamic cost effective food selections for small banquets and large events for up to 1000 people. Experimented new dish creations by incorporating customer recommendations and feedback. Created recipes, incorporating various techniques, to build flavor and unique visual appeal. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Worked with vendors to locate optimal recipe ingredients at cost-effective rates. Utilized local, fresh food products to support local economies and showcase community support. Produced or amended menus and item selections in conjunction with food and beverage team Performed financial analysis and recommended effective methods to cut costs. Initiated software based inventory control system to manage inventory and analyze food cost. Coordinated and executed menu planning, recipe development and daily restaurant operations. Monitored quality, presentation and proper quantities of plated food across line. Created new menu items, managed food expenses and supervised quality to ensure adherence to standards. Oversaw hiring and development of kitchen employees as well as trained numerous kitchen personnel from ground up to take on challenging stations such as Sous-Chef and Chef de Cuisine. Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques. Restaurant Chef / Executive Sous-Chef , 08/2008 to 08/2013 Company Name – City , State Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Created exceptional menu items executed with precision to regularly garner diner praise. Supervised staff of 30, providing direction in preparing specialty items, including banquets, restaurant and employee dining room. Developed innovative California driven menus with over 30 offerings. Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections. Kept stations stocked and ready for use to maximize productivity. Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws. Set up and performed initial prep work for food items such as soups, sauces and salads. Established and maintained open, collaborative relationships with kitchen team to maximize efficiency. Prepared more than 500 dishes per day in fast-paced all scratch kitchen environment while maintaining high customer satisfaction rate. Maintained consistent quality and high accuracy when preparing identical dishes every day. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Verified kitchen staff followed all recipes and portion serving guidelines correctly. Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving. Placed orders for food supplies weekly with understanding of kitchen's budget. Ensured that the kitchen was always clean, orderly and well-maintained in an effort to avoid mishaps. Trained and supervised all culinary personnel for $3.5 million annual revenue-grossing restaurant. Used an array of different cooking techniques in dish creation and educated the kitchen staff in these methods. Lead Cook / Chef de Cuisine , 12/2003 to 08/2008 Company Name – City , State Managed budget, labor and direct operating expenses for restaurant, banquet and a market operation. Tracked kitchen's inventory and ordered new food and supplies when needed. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance. Monitored quality, presentation and proper quantities of plated food across line. Developed recipes and menus to meet consumer demand and align with culinary trends. Prepared mise en place every day to promote efficient preparation of signature dishes. Line Prep Cook , 12/1999 to 12/2003 Company Name – City , State Kept stations stocked and ready for use to maximize productivity. Arranged sauces and supplementary garnishes to place in allocated stations. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Maintained consistent quality and high accuracy when preparing identical dishes every day. Prepared more than 300 dishes per day in fast-paced Classic French cooking environment while maintaining high customer satisfaction rate. Used measuring items, knives and other kitchen tools to properly prepare food resources. Rotated stock items and ingredients to maintain efficiency and freshness. Executed proper techniques when preparing menu item ingredients. Cooked food following specific measurements and recipes. Improved overall kitchen efficiency through consistency , leading to numerous promotions. Skills Customer service oriented Banquets and catering Resource Management Food preparation techniques Food and beverage pairing Budgeting and cost control Dish preparation Detail-oriented Purchasing Inventory control Portion and cost control Food inspection Time management Strong communication skills Inventory monitoring High-volume dining Outstanding cleanliness Organizational skills Trained in food safety guidelines Problem solving Flexible schedule Education and Training Bachelor of Arts : Culinary arts , 1996 ITHQ, Institue d'hotelerie du Quebec - City , State Skills Customer service oriented Banquets and catering Resource Management Food preparation techniques Food and beverage pairing Budgeting and cost control Dish preparation Detail-oriented Purchasing Inventory control Portion and cost control Food inspection Time management Strong communication skills Inventory monitoring High-volume dining Outstanding cleanliness Organizational skills Trained in food safety guidelines Problem solving Flexible schedule Work History Executive Chef , 12/2003 to Current Company Name – City , State Managed kitchen and stewarding staff team of 67 and assigned various stages of food production and event management. designed, managed and created menus for 3 restaurants (offshore 9, Boardwalk and newly opened Henry's), 2 pool pantries and 1 market (Riptide and Surf Hero). Managed, designed menus and cooked for over 51,000 square feet of meeting space. Maintained labor at under 11% to promote long-term business profitability. Purchased ingredients and managed inventory from a variety of vendors which allowed for a hotel wide food costs of 26%. Worked closely on a daily basis with sales and catering to create dynamic cost effective food selections for small banquets and large events for up to 1000 people. Experimented new dish creations by incorporating customer recommendations and feedback. Created recipes, incorporating various techniques, to build flavor and unique visual appeal. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Worked with vendors to locate optimal recipe ingredients at cost-effective rates. Utilized local, fresh food products to support local economies and showcase community support. Produced or amended menus and item selections in conjunction with food and beverage team Performed financial analysis and recommended effective methods to cut costs. Initiated software based inventory control system to manage inventory and analyze food cost. Coordinated and executed menu planning, recipe development and daily restaurant operations. Monitored quality, presentation and proper quantities of plated food across line. Created new menu items, managed food expenses and supervised quality to ensure adherence to standards. Oversaw hiring and development of kitchen employees as well as trained numerous kitchen personnel from ground up to take on challenging stations such as Sous-Chef and Chef de Cuisine. Continually aware of dramatic changes to kitchens, including Health Department Standards and customer requests for healthier food options. Monitored kitchen area and staff to ensure overall safety and proper food handling techniques. Restaurant Chef / Executive Sous-Chef , 08/2008 to 08/2013 Company Name – City , State Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns. Created exceptional menu items executed with precision to regularly garner diner praise. Supervised staff of 30, providing direction in preparing specialty items, including banquets, restaurant and employee dining room. Developed innovative California driven menus with over 30 offerings. Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections. Kept stations stocked and ready for use to maximize productivity. Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws. Set up and performed initial prep work for food items such as soups, sauces and salads. Established and maintained open, collaborative relationships with kitchen team to maximize efficiency. Prepared more than 500 dishes per day in fast-paced all scratch kitchen environment while maintaining high customer satisfaction rate. Maintained consistent quality and high accuracy when preparing identical dishes every day. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Enforced proper sanitation practices to prevent spoiling or contamination of foods. Verified kitchen staff followed all recipes and portion serving guidelines correctly. Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving. Placed orders for food supplies weekly with understanding of kitchen's budget. Ensured that the kitchen was always clean, orderly and well-maintained in an effort to avoid mishaps. Trained and supervised all culinary personnel for $3.5 million annual revenue-grossing restaurant. Used an array of different cooking techniques in dish creation and educated the kitchen staff in these methods. Lead Cook / Chef de Cuisine , 12/2003 to 08/2008 Company Name – City , State Managed budget, labor and direct operating expenses for restaurant, banquet anda market operation. Tracked kitchen's inventory and ordered new food and supplies when needed. Considered seasonal product pricing and availability in development of promotional dishes and menu selections. Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality. Adjusted seasonal plans to source local ingredients and aligned special dishes to complement area events. Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance. Monitored quality, presentation and proper quantities of plated food across line. Developed recipes and menus to meet consumer demand and align with culinary trends. Prepared mise en place every day to promote efficient preparation of signature dishes. Line Prep Cook , 12/1999 to 12/2003 Company Name – City , State Kept stations stocked and ready for use to maximize productivity. Arranged sauces and supplementary garnishes to place in allocated stations. Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items. Maintained consistent quality and high accuracy when preparing identical dishes every day. Prepared more than 300 dishes per day in fast-paced Classic French cooking environment while maintaining high customer satisfaction rate. Used measuring items, knives and other kitchen tools to properly prepare food resources. Rotated stock items and ingredients to maintain efficiency and freshness. Executed proper techniques when preparing menu item ingredients. Cooked food following specific measurements and recipes. Improved overall kitchen efficiency through consistency , leading to numerous promotions. | CHEF | 65373280@gmail.com |
CHEF ASSISTANT Core Qualifications MS Word (advance), MS Excel (intermediate), PowerPoint (intermediate), Mac OS Education and Training May 2017 Bachelor of Science : Hospitality and Tourism Management Uni versity of Massachusetts － City , State Hospitality and Tourism Management 3.99 4.0 Dean's List: All Semesters Work Experience 09/2016 to Current Chef Assistant Company Name － City , State Ensure cleanliness of kitchen work stations and operate dish washing machinery. Assist chef in preparation and plating of meals for lunch and dinner services of up to 75 guests. Arrange the banquet area according to expected guest flow and type of event. Welcome customers and monitor flow between
front and back-of-the-house operations. Manage team of 10-15 students and delegate preparation tasks to ensure a smooth lunch/dinner service
Cape Cod B aseball League Bourne, MA. Public Relations Intern: Bourne Braves May- September (14' and 15'). Managed social media presence on Twitter, Instagram and Facebook for the Bourne Braves - Created "Player Spotlights". Administered primary source of team funding- overseeing donation collections and raffle programs. Coordinated volunteers for CCBL All-Star Game to maximize merchandise sales and food and beverage output for
approximately 10,000 attendees. 05/2016 to 01/2017 Property Operations Intern Company Name － City , State Inspect apartment homes on the market to assess whether company standards are being met, and communicate issues to the
maintenance team, including follow up. Conduct weekly audits of parking, storage, and guest logs for a community with 407 apartments. Display an extremely high level of customer service handling daily resident concerns, service requests, questions etc. Independently organized resident events and maintained their budgets and marketing. Created the first ever "Puppy Pow
Wow" for 52 resident dogs we had on property, which included contacting community businesses and securing sponsorships. Also worked extensively with Roche Brothers for the catering of a 600 person end-of-summer cook out. 05/2012 to 01/2016 Sales Associate Company Name － City , State Contributed to Wrentham's store being placed first in the district for sales associate credit card enrollments. Certifications CVENT Certified, TIPS Certified. Interests Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present
· Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies",
"Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)
· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
and contribute to the community through service work
HTM Career Day Board October 2015-Present
· Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
company satisfaction. Handled all company requests on the day of the event
· Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
meetings
Eta Sigma Delta Honor Society Fall 2015-Present
· Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
· Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread
Alone" Soup kitchen) Skills budgets, credit, customer service, Inspect, MA, machinery, Mac OS, marketing, market, MS Excel, PowerPoint, MS Word, Public Relations, sales, type Additional Information HONORS AND ACTIVITIES
Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present
· Participate in recruiting, fundraising, community service and professional events (March of Dimes "March for Babies",
"Zumbathon" for Wounded Warrior Project, PopTab Fundraising for Ronald McDonald House)· Reinforce my professional skills through training and development opportunities, grow through various leadership platforms,
and contribute to the community through service work
HTM Career Day Board October 2015-Present
· Served on the HTM Career Day planning board as the Facilities Director- monitoring the flow of the event floor and
company satisfaction. Handled all company requests on the day of the event
· Collaborated with the Career Day committee to fundraise and market Career Day. This included weekly organizational
meetings
Eta Sigma Delta Honor Society Fall 2015-Present
· Selected to the only premier International Hospitality Management Honor Society (Chapter of Distinction 2015)
· Serves as a means of uniting outstanding students for campus activities, fundraisers, and volunt eer programs ("Not Bread
Alone" Soup kitchen) | CHEF | 27909372@gmail.com |
HEAD CHEF Summary I am currently a student focused on earning a B.A. in Computer Science and becoming an Android app developer. My goal is to develop technical skills to develop and manage investment activities in the international markets. Areas of Expertise I have experience with Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, and Material Design. I am currently developing my own app for Google Playstore and Amazon app market. I have experience using HTML, CSS, Javascript, and Bootstrap, Photoshop, and Paint.net. Experience 02/2013 to 02/2014 Company Name － City , State Responsible for customer service at the sushi bar, preparing quality authentic entrées and appetizers,
manage and utilize luxury imported products conservatively to minimize shrinkage and maintain
overhead. Responsible for training new employees and maintaining safety and efficiency behind sushi
bar. 02/2008 to 03/2015 Head Chef Company Name － City , State Prepare entrées in timely fashion, maintain efficiency and safety in work environment. Support and
train new employees in kitchen. Maintain cleanliness in the kitchen and sushi bar. 01/2005 to 01/2006 Ramp Agent Company Name Responsible for guiding aircraft traffic, baggage handling, maintaining security on ramp, removal of
hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment such as
tugs, forklifts, and belt loaders. Responsible for delivery of high priority air-freight to cargo in timely
fashion. Education Associate of Science : Finance Midlands Technical College － State , Columbia Finance Associate of Science : Mathematical Economics Miami Dade College － City , State 2017 Associate of Science : Computer Science University of North Georgia － City , State Skills Accounting, customer service, airfreight delivery, retail, operating airport vehicles to tug aircraft and luggage, maintaining safety in highly secure areas of airport terminal, inventory, managing, preparing quality entrees and beverages. Activities and Honors I am involved in an import-export business my family and I have prepared trading agricultural goods from Iran to the United States. | CHEF | 47603843@gmail.com |
CO-OWNER/EXECUTIVE CHEF Career Focus Performance driven administrative professional with extensive experience in purchasing and operations in support of top organizational objectives. Fourteen years' experience in purchasing, including project management of multi-sites with a diversified background in the food service industry, purchasing and construction. Intellectual as well as innovative and skilled at executing multi-projects in the most cost effective, time efficient, safe & quality producing manner. Recognized for the application of impressive research and forecasting skills that discover untapped profits and elusive resources. Summary of Skills Operations
Streamlining Strategic planning Forecasting Process development Product management Budget Management
Customer Service
Client Relations Vendor Administration Vendor Negotiations Account Management Creative Problem Solving Accomplishments Earned “Top Performer” award in 2016 Professional Experience Co-owner/Executive Chef 03/2010 to 01/2017 Company Name City , State Successfully manage a café style restaurant, increasing sales through quality food, exceptional service and value. Plan menus, estimate food and beverage costs, purchase and maintain adequate inventory to meet needs. Assist in creating innovative marketing campaigns to increase visibility of the restaurant. Assist in hiring, training, directing and scheduling of employees. Manage financial areas including budgeting, cost control, payroll and general accounting. Keep abreast of all state and federal laws and regulations. Approved externship site to develop students to work within foodservice industry. Receiving Clerk/Purchasing Coordinator Director of Purchasing 02/2009 to Current Company Name City , State Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Build and maintain classroom recipes and create daily production templates within Food-Trak database to maintain production standards as set forth in corporate curriculum. Formulate supplier inventory and pricing database for LCB-Dallas utilizing the new BirchStreet ordering system. Create database production templates to procure weekly food orders to meet departmental needs. Continuously price-check various items available and received through multiple Avendra suppliers to ensure accurate and best pricing for like products. Determined recurring business needs and maintained necessary inventory levels. Monitored weekly, monthly and quarterly achievement goals. Divide food order accordingly to ensure complete and accurate deliveries per curriculum from multiple suppliers that guarantee adequate stock and optimal product freshness to meet student and special event production requirements. Receive, inspect and temperature check all deliveries; refuse any bad product, then date and stock items according to FIFO system. Organize storeroom and fill requisitions for classrooms following proper ServSafe food safety guidelines. Maintain appropriate receiving records within the database and excel that allow for quick independent cross referencing of purchase orders, departmental performance, and optimal cost accounting. Ensure all student supplies such as uniforms, textbooks and toolkits are managed month to month and are distributed accurately to provide accountability with minimal variance. Maintain adequate inventory to fulfill distribution requirements during and between each start. Conduct monthly inventory of all procurement stock. Build and maintain Vendor relationships. Provide exceptional service to students and co-workers. Listen and respond to customer requests or problems in a timely manner. Analyze and prioritize issues while maintaining focus on solving problems. Identify and implement new solutions to resolve problems successfully in a timely manner. Maintain a high standard of performance and accountability for timely completion of work assignments. Accept increasing levels of responsibility and perform additional assignments after expected work is completed. Develop and implement clear plans to accomplish specific objectives while prioritizing and making adjustments on the fly when needed to assure that activities and objectives are performed in alignment with critical needs and
goals of department and curriculum. Catastrophe Insurance Claims Adjuster 01/2004 to 01/2009 Company Name State Outsourced through various insurance companies during catastrophe situations. Handled approximately 100-200 claims directly with the insured. This involves the ability to deal with people in high stress and anxiety situations using time management skills efficiently. Education Bachelor of Arts : Culinary Management September, 2012 LE CORDON BLEU COLLEGE OF CULINARY ARTS City , State Culinary Management Skills Food-Trak : BirchStreet
: Word : Excel | CHEF | 11444536@gmail.com |
HEAD CHEF Professional Summary Culinary professional seeking employment in a professional kitchen
to utilize education and further experience. 4+ years’ experience, dedicated, and passionate worker determined to help contribute as a member of the culinary staff. Experience Head Chef September 2014 to January 2016 Company Name － State Developed menus, took monthly inventory, made weekly kitchen schedule, responsible for all ordering. Line Cook May 2011 to September 2014 Company Name － City , State Intern February 2011 to April 2011 Worked as part of a team preparing ingredients and dishes to be served at a reputable restaurant. Education Associate of Applied Science Degree : Culinary Arts , 04/2011 Robert Morris University – Illinois － City , State Culinary Arts Food Service Sanitation ServSafe ServSafe Certification Made the Deans List on 4 separate occasions Developed a 5-course beer pairing dinner with Buckle Down Brewery Robert Morris University － City , State GPA: GPA: 3.87 Student 3/2011-5/2011 Assisted the Associate Dean of Culinary Arts in developing the menu for the University’s restaurant, Eyrie. GPA: 3.87 Skills Arts, inventory | CHEF | 25953797@gmail.com |
SOUS CHEF Summary Current General Manager of Jersey Mike's in Boca Park. I strive to make every business I'm employed by succeed beyond expectations. Since becoming GM, over the past 15 months, I have increased sales by over 30%. Bartender with more than 4 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality. I'm also a talented Sous chef 7 of the 11 years of cooking. Started at the beginning of college, at the bottom as a dishwasher. Quickly moved up ranks until I was managing my own lunches, my own staff members under me, and enjoyed since. Successful at consistently delivering the highest quality food and service. I go the extra mile for any employer I work for. Highlights - ServSafe certified - TAM Card - Food Handler's Card - Knife skills A+ - Operations Management -Business development - P & L management -Complex problem solver - Staff development / training Accomplishments Business Development: Successfully grew current business by increasing sales of Jersey Mike's over 30% since becoming the General Manager 14 months ago. 3rd place - 2013 NC Fire on the Rock - Team Canyons Cross-state competition of chefs/sous' from different restaurants on a cook off containing secret North Carolina local ingredients. We had 8 hours to complete a 4 course meal enough for 150 guests. This was a great personal experience. I have worked full-time since I was 14.5 years old. Throughout college, I worked 40 hours weekly in the kitchen not including the 20 hours average per week I would also bartend. I am an extremely hard worker and will get any job done. Working for world renown Executive Chefs really inspired me to become as focused and determined as I am. Experience Sous chef 06/2012 to 08/2013 Company Name City , State Carried out responsibilities of opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials as well as overseen operations to ensure productivity and success. Worked under Julius Kalman who was recently the Executive Chef of the Crown Plaza in San Antonio. He mainly worked nights and let me do my own ordering/recipes for lunch specials. His contact info is listed in references. I worked for this employer for a period of 4 years while in college also. I'm loyal to my employers and they all understand my hard work ethic; I've never been fired in my life and I take pride in that. Worked a 2 month notice both times of employment with this location. Reason for leaving was because I was moving to Las Vegas, NV. Sous chef, Bartender 01/2010 to 03/2012 Company Name City , State Worked 40 hours weekly in the kitchen as well as 20 hours weekly behind the bar. Ensured daily activites were being upheld, had responsiblity over staff, food specials, etc. I worked the bar on busy nights and occasional day shifts on weekends. This was the most popular college bar in town with Thursday-Sunday being very busy. Noisy, busy, high-paced environment in which I excel in. I absolutely loved it! Reason for leaving was I was moving to Melbourne, Australia!. Kitchen, Bartender 05/2006 to 12/2009 Company Name City , State Best Sports Bar in town with everything from wing night, trivia night, dart league competition, college night, and private parties. Best experience of my college as networking goes, becoming more social as I started bartending here. I enjoyed every second of it. Also work 40 hours kitchen weekly and 20-30 behind the bar weekly! Never had any problems staff wise or work-related. Reason for leaving was to work at Char in fine dining and tune-in my cooking skills. Sous Chef 12/2003 to 05/2006 Company Name City , State -Started as a dishwasher; quickly moved up ranks until eventually running my own shifts as Sous chef. This job included making daily specials, managing staff members under me, schedule making, inventory control, vendor ordering and time management. -The Kitchen Manager, Vernon, was leaving to become the General Manager of operations at Geno's Sports Lounge and offered me a job to assist him. Education Bachelor of Science : Business Administration 2008 Appalachian State University City , State , USA Bachelor of Science Business Administration : I have 20 semester hours left upon completion of my BSBA w minor in Criminal Justice. My goal was to transfer out of state to a more accredited University with the least expense. Looking to finish at UNLV when time permits. High School Diploma : General 2003 Hibriten High School City , State , USA General Studies Skills Leadership Skills Communication Skills Customer Relations Operations Management | CHEF | 23185829@gmail.com |
ASSISTANT CHEF Professional Summary I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself. I want to excel in this field with hard work, perseverance and dedication. Education and Training Bachelor's Degree : Healthcare Administration Jan 2016 NEW ENGLAND COLLEGE , City , State GPA: Graduated Magna Cum Laude Healthcare Administration Graduated Magna Cum Laude Associate's Degree : Culinary Arts Sep 2005 ART INSTITUTE OF WASHINGTON , City , State Culinary Arts Skill Highlights Personal and professional integrity Relationship and team building Proven patience and self-discipline Effectively influences others Professional Experience Company Name City , State Assistant Chef 01/2012 to 06/2014 Led and trained workers of 4 in food preparation, service, sanitation, and safety procedures. Resolved customer complaints regarding food service. Purchased or requisitioned supplies and equipment needed to ensure quality and timely delivery of services. Observed and evaluated workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups. Specify food portions and courses, production and time sequences, and workstation and equipment arrangements. Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards. Assigned duties, responsibilities, and work stations to 4 employees in accordance with work requirements. Conducted meetings and collaborated with other personnel to plan menus, serving arrangements, and related details. Company Name City , State SBA-Kitchen 07/2010 to 05/2014 Check the quality of raw or cooked food products to ensure that standards are met. Prepare and cook foods of all types, either on a regular basis or for special guests or functions. Assists Executive Chef and Sous Chefs with preparing food for Presidential functions. Assists Chefs with preparing meals for the first family. Follow recipes and presentation specification as set by the White House staff and Executive Chef. Company Name City , State Restaurant Cook 08/2008 to 06/2009 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Portion, arrange, and garnish food, and serve food to waiters or patrons. Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Consult with supervisory staff to plan menus, taking into consideration factors such as costs and special event needs. Company Name City , State Cook 08/2005 to 06/2008 Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Substitute for or assist other cooks during emergencies or rush periods. Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches. Take and record temperature of food and food storage areas such as refrigerators and freezers. Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures. Company Name City , State Accounts Receivable 10/2003 to 08/2005 Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Operate computers programmed with accounting software to record, store, and analyze information. Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Receive, record, and bank cash, checks, and vouchers. Comply with federal, state, and company policies, procedures, and regulations. Code documents according to company procedures. Match order forms with invoices, and record the necessary information. Perform general office duties such as filing, answering telephones, and handling routine correspondence. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. Company Name City , State Administrative Assistant 03/2002 to 10/2003 Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Open, read, route, and distribute incoming mail or other materials and answer routine letters. Make copies of correspondence or other printed material. Mail newsletters, promotional material, or other information. Skills Exceptional listener and communicator who can convey information verbally and in writing. Computer-literate with extensive knowledge, covering applications of word processing, spreadsheets and e-mail. Resourceful team player, which excels at building and trusting relationships with customers and colleagues. Problem-solver who can generate workable situations and resolve complaints. | CHEF | 21869994@gmail.com |
EXECUTIVE CHEF Executive Profile More than twenty years of progressively responsible experience as a dynamic, resourceful and skilled Executive Chef with a proven success record in both fine dining and catering. Associate of Occupational Studies in Culinary Arts from The Culinary Institute of America. Supervised a staff of 40 to prepare as many as 5,000 meals per day. Highly organized; initiated and coordinated all pastry production for four restaurants and a catering company. Very professional; experienced in developing new food concepts and applications Skill Highlights Multi-operation hospitality management High degree of drive and determination Proven leadership skills Special dietary needs expert Adaptable Staff development talent Core Accomplishments Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food.Created and explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants of 2011. Professional Experience Executive Chef 11/2014 to Current Company Name City , State Effectively plan and develop menus for the club considering factors such as product availability, food and service cost, marketing conditions and business volume. Ensure the correct preparation and presentation of a consistent level for all food items prepared through production and demonstration. Full accountability and responsibility for all Café/Kitchen operational functions. Additional roles in Ordering, Receiving, Inventory and Loss Prevention. Developed Scratch Pastry Program to produce and distribute from Bristlecones's kitchen to sister clubs. Premium Club Chef 01/2014 to 11/2014 Company Name City , State Directly responsible for food and labor costs, menu development, recipe creation and standardization of recipe production to ensure consistency. Promote positive public relations with guests. Oversaw three fine dining kitchen operations and all aspects of food production to ensure high quality food standards are met on a daily basis. Change menus daily for two outlets and pastry menu for each home stand. Responsible for all non-game day catered events and some game day events. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 03/2013 to 01/2014 Company Name City , State Ensure brand quality, consistency and adherence to standards. Developed sratch menu and implement new items for game stands. Ensure that all pastries are consistently prepared and served according to the restaurants', outlets', and banquet facility portioning, and serving standards. Extensive travel to other DNC venues to aid in support in playoffs and championship games for baseball and football. Executive Pastry Chef 06/2012 to 03/2013 Company Name City , State Ordered and controlled inventory. Developed scratch menu and implement daily specials. Introduced new and modified existing recipes. Responsible for all pastry and savory baked goods food costing. Executive Chef 10/2009 to 09/2011 Company Name City , State In this organic vegetarian restaurant I have created seasonal menus with a heavy emphasis on vegan, gluten-free and living food items. Responsible for all pastry production for in- house and retail sale. Develop own methods and recipes to create tasty vegetarian/vegan cuisine. Supervised and evaluated staff, implemented budgets, fore casted trends and negotiated prices with vendors. Developed and held monthly cooking classes for the public. Executive Chef 09/2001 to 09/2003 Company Name City , State Created all menus, oversaw all savory and sweet food production and kitchen staff, ordered and controlled food inventory. Trained all kitchen staff and adhered to company budgets. Developed and held cooking, baking and candy making classes for the public. Executive Chef 06/1998 to 08/2001 Company Name City , State Ordered and controlled inventory. Developed weekly menus and implemented daily specials. Introduced new and modified existing recipes. Worked on all baked goods for retail sale, which included wedding cakes, candies, savory pastries and other baked goods. Executive Pastry Chef 04/1991 to 05/1995 Company Name City , State Initially set up and coordinated all pastry department operations for the company managing four restaurants and a catering company on Pier 39. Supervised and evaluated staff, implemented budgets, forecasted trends and negotiated prices with vendors. Interacted with health inspectors and other regulators. Ordered and maintained inventory. Oversaw the distribution of product from central location. Education Associate of Occupational Studies : Culinary Arts 1991 The Culinary Institute of America City , State Culinary Arts Skills Budgets, Cooking, Costing, Inventory, Managing, Public Relations, Quality, Retail | CHEF | 28424982@gmail.com |
ASSISTANT CHEF Highlights Microsoft Word, Excel, PowerPoint, and Access Experience May 2015 to Current Company Name － City , State Assistant Chef Oct 2008 to Nov 2011 Developed and prepared meals. Coordinated with manager and supervised kitchen staff. Communicated with clients to fulfill their needs. Financial Aid Office Assistant Jun 2013 to Jun 2015 Company Name － City , State Developed excel projects for budgeting, calculating student needs, etc. Evaluated and processed numerous documents daily. Performed data entry. Consulted with students and assisted with financial aid documents. Education Bachelor of Science , Finance CPA Eligible Business June 2017 Portland State University － City , State GPA: GPA: 3.84 GPA: 3.66 Finance CPA Eligible GPA: 3.84 GPA: 3.66 Business Associate of Science December 2014 Portland Community College － City , State GPA: GPA: 3.89 President's List GPA: 3.89 President's List Languages Fluent in English and
Spanish, conversational French Skills budgeting, clients, data entry, Fluent in English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish | CHEF | 47317494@gmail.com |
MANAGER/PIZZA CHEF Summary Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Skilled Pizza Chef with exceptional knowledge of baking times, methods, temperatures and flavors. Understands proper function and maintenance of all pizza utensils and equipment. Pizza Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments. Motivated Pizza Chef offering over 30 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Flexible person who excels in a fast-paced environment looking for a position with growth opportunities. Outgoing and familiar with cash and food handling procedures. Possesses strong communication and time management skills. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience. Experienced and professional with strong leadership and relationship-building skills. Highlights Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position Prefer to work nights and weekends Assumes 100% responsibility for quality of products Experience Manager/Pizza chef 01/1989 － 04/2007 Company Name City , State Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped with fryer and grill when needed. Inventoried and restocked items throughout day. Developed and maintained positive working relationships with others to reach business goals. Routinely cleaned work areas, glassware and silverware throughout each shift. Skillfully promoted items on beverage lists and restaurant specials. Developed and maintained positive working relationships with others to reach business goals. Inventoried and restocked items throughout day. Verified cash drawer against the day's receipts. Restocked, refilled condiments, organized pantry area and swept and mopped floors. Assertively upsold beverages, appetizers and desserts. Assisted co-workers whenever possible. Operated all kitchen equipment adeptly. Stocked and maintained cleanliness of stations. Cashier 05/2008 － 02/2013 Company Name City , State Cashier,hogies and steaks.* Consistently provided professional, friendly and engaging service. Skillfully promoted items. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Verified cash drawer against the day's receipts. Maintained complete knowledge of restaurant menu. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Operated all kitchen equipment adeptly. Routinely removed trash and debris from restaurant. Stocked and maintained cleanliness of stations. 01/1985 － Current House painter Painted surfaces using brushes, spray guns and paint rollers. Applied putty, wood filler, spackling and caulks to prep uneven surfaces. Mixed and matched paints according to customer specifications. Applied primer, paints, varnishes and lacquers to walls and surfaces. Protected all surfaces with drop cloths prior to and during painting. Applied exterior caulking to building joints and seams. Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings. Minimized disruption of client space and thoroughly cleaned up after the completion of each job. Taped around windows and fixtures prior to painting walls. Painted indoor areas such as hallways, bathrooms and lobbies. Cleaned and properly stored all paint equipment and supplies at the end of each work day. Bid on projects, prepped the sites and completed the projects in line with customer specifications. Cleaned the exterior of buildings using a motorized power washer. Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming. Climbed scaffolding, staging, ladders and planks to reach work area surfaces. Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project. Selected the proper amount and type of thinners and accelerant to be used for each specific job. Applied paint with cloth, brush, sponge and fingers to create special effects. Completed tear-down of existing structures and prepared for new construction. Accurately estimated time and materials costs for projects. Requisitioned new supplies and equipment. Cleared drains and downspouts and cleaned gutters. Loaded and unloaded building materials used for construction. Set ladders, scaffolds and hoists in place for taking supplies to roofs. Sprayed walls with waterproof compound. Blended paints and correctly matched colors. Installed waterworks. Education 1986 High School Diploma : South Philadelphia High School City , State Skills Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position Prefer to work nights and weekends Assumes 100% responsibility for quality of products | CHEF | 29784524@gmail.com |
SOUS CHEF Work Experience Sous Chef Jul 2010 Company Name － City , State Assisted cooks in the preparation of green salads, fruit salads and pasta salads. Worked the sauté and fry stations. Plated and distributed completed dishes to waiters. Improved the accuracy of filled orders by changing the procedure of sharing tickets. Took inventory and placed orders, assisted in the food and beverage operations. Front Desk Agent Company Name － City , State Assisted the Property Coordinator with daily tasks and worked on hotel computer programming systems Worked with HR department to control staffing and perform employee performance evaluations. Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency, performance, marketing, property ambience and income. Handled room reservation Adjusted auditing reports Received and send telephone messages and facsimiles. Front Desk Manager Jan 2013 to Jan 2014 Company Name － City , State Process guest registration including calculation and collection of payment Conduct night audit as assigned Processed all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and complete shift reports Maintain room status inventory Respond to guest inquires and request regarding hotel services, reservations, local attractions, directions, etc. Efficient in several software systems PBX and OPERA Perform work duties in accordance with safety and security policies and procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track of all enrollments for reward members Maintained excellence according to IHG's standards for monthly enrollments Completed several IHG Rewards Compliance training seminars. Baquet- Front desk Jan 2010 to Jan 2013 Company Name － City , State Assisted with administration work, contracts, contract changes, certificates. Prepared access cards, ordered products. Selected the right candidates for the company's needs. Became familiar with various laws such as ADA, FMLA, and Workers Compensation. Front Desk Agent Jan 2011 to Jan 2012 Company Name － City , State Accomplished appointment scheduling, data entry and revenue management, met sales goals. Interact with customers on a daily basis via face to face or multi-line phone Prep Cook (Banquet Upheld Department of Health policies by maintaining a sanitary and pleasant dining environment Prepared meals to customer satisfaction and performed inventory management. Shift Supervisor/ Host Jun 2007 to Dec 2007 Company Name － City , State In charge of all hosts/ hostesses during my time as shift supervisor, responsible for the front of the house. Checked time sheets to ensure employees were clocking out properly, trained new employees on POS system. Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Illnesses. Career Overview A highly- motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Core Strengths Promoting hotel facilities Customer service Hospitality Supervising Resolving guest disputes Project Management Marketing Experienced in multiple reservation systems Strong influencing & communication skills. In-depth knowledge of the hotel, hospitality, leisure and service sector. Able to identify, understand and give priority to urgent issues. Working long hours, under pressure and tight deadlines. Accounting Revenue Management Accomplishments Hilton Garden Inn Opening Team Member Woodbridge, Virginia Educational Background Master's , Business Administration 2015 Stratford University － City , State GPA: GPA: 3.8 Magna Cum Lade Business Administration GPA: 3.8 Magna Cum Lade Bachelors of Arts , Hospitality Management 2013 Stratford University － City , State , USA Hospitality Management Associate of Applied Science , Advanced Culinary Arts 2010 Stratford － City , State , USA Advanced Culinary Arts (C.C.) Certifications and Trainings City , State TIPS certified CPR-AED Certified Certified Food Handler, State of Virginia Food Management Professional, State of Virginia IHG Training OnQ Training Certified Culinarian 2010 Skills ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer service, data entry, Department of Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor, | CHEF | 10001727@gmail.com |
EXECUTIVE CHEF Professional Summary Executive Chef with 20 years of experience cooking in American, Mexican, Asian, French and Seafood environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Bilingual Chef with 20 years in cooking, hiring and training staff, creating schedules and managing labor costs. Executive Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments that attract top-notch talent. Skills American/French classic cooking technique Beautiful presentation of food Mexican/American cuisine expert Effective planner Extensive catering background Food presentation talent Employed at CAMPEON , featured in Village Voice "Critics' Picks" column. Employed at LOLITA/REDLULU , featured in The New York Times Critics' Picks" column. Two Stars Work History Executive Chef 12/2013
to 08/2014 Company Name – City ,
State Assisted the owner to create a new sports bar/restaurant concept. Developed recipes and plate presentations. Responsible for the ordering and choosing Chinaware, small wares, silverware and glassware. Created Menus, prep lists for each station and delegated duties to each member of the HOH. Coordinated activities concerning food preparation, kitchen, and storage areas. Monitored food production areas for safety and sanitation practices and procedures. Set up production cycles, ensures proper inventory levels were available. Hands on execution of the line; directing kitchen employees with food production. Conducted proper pre-meals and other educational seminars with front of the house employees. Purchased food items and various products for the operation of the restaurant. Reduced food costs by 28 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained updated knowledge of local competition and restaurant industry trends. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Created and managed budgets for operations and capital equipment. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Executive Sous Chef 10/2012
to 11/2013 Company Name – City ,
State Responsible for receiving purchases, checked schedules and opening of the kitchen restaurant. Catered large corporate events, fashion/restaurant weeks and the holiday season. Responsible for maintaining cleanliness and order in the absence of the executive chef. Conducted proper pre-meals and other educational seminars with front of the house employees. Responsible for running the restaurant when the Executive chef went on vacation. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Promptly reported any maintenance and repair issues throughout our service log. Expertly managed 40 staff and maintained appropriate staffing levels throughout shifts. Executive Chef 05/2009
to 08/2012 Company Name – City ,
State Created charts for cleaning efficiency, food and labor controls. Created detail recipes and standards for menus and specials. Managed BOH operations at both restaurants in Connecticut. Reduced food costs by 28 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Practiced safe food handling procedures at all times. Successfully reduced the restaurant's annual food and labor costs by [number] % through proper budgeting, scheduling and management of inventory. Working Chef 01/2007
to 01/2009 Company Name – City ,
State An exclusive 100-seat nightclub serving a French/American modern global Tapas menu. Developed new menu design, recipes and plate presentations. Overhauled food and labor controls for better efficiency. Responsible for food and beverage inventory, purchases and controls. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Lead Line Cook/Sous Chef 01/1992
to 01/2007 Company Name – City ,
State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Practiced safe food handling procedures at all times. Education Bachelor of Arts : Philosophy 2001 City College of New York -
City ,
State Philosophy Member of Philosophy Club Received half Scholarship for a Master Degree. Certifications NYC Qualifying Certificate in Food Protection # 07-06676
Serv-Safe Certification # 6561937 Skills Budgeting, charts, concept, Cooking, directing, English, Special Events, fashion, French, Inventory, Optimization, Organizing, policies, presentations, speaker, Purchasing, quality, Receiving, Safety, Scheduling, seminars, Spanish Additional Information PRESS
http://blogs.villagevoice.com/forkintheroad/2014/06/campeon_a_championship_caliber_sports_bar_arrives_in_flatiron.php
http://www.nytimes.com/2012/01/08/nyregion/red-lulu-cocina-in-south-norwalk-review.html?_r=2&partner=rssnyt&emc=rss&
http://www.nytimes.com/2010/08/15/nyregion/15dinect.html | CHEF | 74522938@gmail.com |
EXECUTIVE CHEF Professional Summary To join an organization that will allow me to apply my experience and knowledge. Skills Work History Executive Chef , 01/2008
to Current Company Name – City ,
State Prepare daily meal preparation for 500 & 4000 man "Work Force Camps" in remote locations with 4 daily meals and transportable lunches. Provision & Prepare meals for Commercial Fishing crews of 250 Individuals. Develop and cost menu items for targeted food cost. Establish & maintain purveyor relationships. Negotiate property, equipment leases and sales. Oversee Food & Beverage operations for multiple site locations to include administration of weekly purchasing budget. Establish par/prep standards, i.e. FIFO, label and dating foods. Perform/Train staff in all "line" positions & FOH/BOH functions as required. Interview, hire, train & review employees as necessary. Maintain consistent interviewing and hiring practices. Develop and create all banquet/catering menus. Plan all private and special events. Maintain consistent HACCP, Serve-Safe and Alcohol Service standards and relative documentation wherever required. Direct Supervision of 25-50 Employees. Oversee all Retail operations. Recipe Design/Menu Engineering. Manage procurement & Logistics for all outlets Retail & Hospitality Maintain High level of Customer Service Business Plan Development Location Evaluation Management Services Menu Design & Layout Restaurant & Brewery Design Equipment Purchasing Design Consultation Restaurant Systems and Policies Author employee standards manual. Create and facilitate all staff training manuals and related position testing. Budgeting & Financial Controls Develop/implement all marketing & advertising strategies. Analyze and implement necessary changes to improve guest service or staff efficiency. Sales Floor Merchandising/Planograms. Recipe Development/Menu Engineering. Operations , 01/1997
to 01/2000 Company Name – City ,
State Corporate Menu Development, Costing, and Procurement/Logistics for Remote Camps Contract Negotiations for Food Brokerage and Shipping. Planning and preparing daily meals for passengers and crew. Vendor Relationships and price negotiations. Solid relationships with Culinary Unions. Responsible for safe and organized operation of galley. Organized and planned galley tours for onboard passengers. Positive and consistent interaction with passengers. Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler. Budget forecasting for all individual restaurant entities to include food, labor and beverage and diverse costs based upon specific operations. Operational adherence for Franchisee of 2 QSR and other Fast Food operations to include corporate oversight of Food, Labor and Controllable Costs. QSR 18-21% Full Service 30-32% & Overall labor costs) Responsible for ordering & inventory control. Oversee complete Food & Beverage Operations of multiple full service restaurants. Manage the production of 175-400 covers nightly with 5-8m in annual sales. Supervision of 475 Seasonal & Fulltime Staff with multiple locations. Training all FOH to include Wine & Beverage service and relative food pairings. Training of all BOH to include Food Handling, Safe Practices, FIFO and Kitchen Systems and recipe/plating adherence. Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising and delivery of high quality varietal wines, foods and beverages. Customer Service Training for Sales Staff Overall vineyard management of 37 acres. Product Sales Forecasting and Ordering Trends. Sales Staff Training & Merchandising. Develop Strategic Sales and Marketing Plan. Co-host weekly radio show. Responsible for performance reviews of all Sales & Culinary Staff. Oversee Weekly Sales Meetings & Supervision of 15 Sales Staff. Store Set/Re-Set According To Plan-O-Gram. Implement and Develop Key Performance indicators for all staff, both Sales and Culinary Divisions. Create & Develop Sales Incentive Programs Primary Organizer for Community & Catering/Banquet Events. Implement Bi-Annual Sales Retreats. Route Sales. The above listed experience was the parent company of Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's of Westminster, Wendy's Of The Rockies, The Gallery Restaurant & Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers , Paul's Grocery, Mt Baker Vineyards & The Hungry Halibut Restaurant & Lounge. 01/1986
to 01/2008 Education M.S : Hospitality Management ,
Wing Luke University, Shanghai Province, Peoples Republic of China - Hospitality Management B.P.S : Culinary Management ,
Culinary Management Accomplishments U.S. Naval Culinary Training, USNTC, San Diego, Ca. USS Esteem MSO-438, Member of US. Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation # 234185 C.E.C. SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington and Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR & AED, TWIC, FAA Security Clearance and Merchant Mariner's Documents- United States Coast Guard. Skills advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author | CHEF | 91591026@gmail.com |
EXECUTIVE CHEF Summary Executive Chef with a two year culinary degree and one year experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment. Highlights Combat Life Saver Course, Camp Parks, Ca 11/29/2007 Department of Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007 Department of the Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005 Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994 High volume production capability Focus on portion and cost control Focused and disciplined Inventory management familiarity Accomplishments Finalist in the Downtown Meridian Earth Bounty Chopped Completion Contest. Two time President's List for Honor Recognition Successfully managed a kitchen staff of 12 employees during high volume. breakfast, lunch, and dinner services for more than 175 diners each day. Experience Executive Chef January 2014 to October 2014 Company Name － City , State Responsible in planning all aspects of dietary operations, including setting priorities and job assignments for a one hundred and twenty person assisted health care facility to include seventy five staff members. Managed dietary budget to include labor cost, forecasting, and ordering. Responsible for the quality and appearance of food, the morale of the staff. Developed positive relationships on behalf of company with residents, families, and state and local government officials. Associate Pastor March 2013 to Current Company Name － City , State Assist Senior Pastor as the church's Outreach Minister by mentoring and counseling members of the church and community who have or is continuing to struggle with drugs and alcohol. Prepared when called upon to preach sermons and assume leadership role when the Senior Pastor is away. Responsible for preparing Wednesday Evening Meals for up to seventy five church members. Warehouse Worker/Delivery Driver July 2011 to October 2012 Company Name － City , State Assisted Warehouse Manager and Shop Manager with the loading and off loading of equipment and logistics off of large trucks. Was often called upon to transport trucks to various locations throughout the country. Safety Director/Office Manager August 2010 to June 2011 Company Name － City , State Responsible for ensuring the safe practice of truck drivers, mechanics, and oilfield workers throughout East Central Mississippi and West Alabama.Coordinates and implements a training program in occupational and environmental safety. Responsible for the quality assurance inspections of equipment and personnel before, during, and after operations. Responds to accidents and recommends changes to policies and procedures when necessary. Master Sergeant January 1983 to July 2010 Company Name － City , State Passed on to others, who are in leadership positions instruction and guidance in effort to enhance unit effectiveness based on own experiences. Assisted the Commanding General in determining the state of discipline, morale and readiness throughout the 311th command which consists of over 6,300 service members on four different base camps in Kuwait. Conducted Inspector General Inquiries, along with high profiled investigations and inspections. Received and analyzed complaints from Soldiers and Government Civilian Employees, then ran reports and data to determine possible violation of military or federal law, or policies set by the appropriate commanders then assisted the Command IG in making recommendations for action. Senior Instructor and Course Manager November 2002 to October 2005 Company Name － City , State for the Primary Leadership Development Course, responsible for the health, welfare, morale, training, and administration of over 900 Soldiers annually. Education Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995
Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course : 4 1994 US Army Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky
03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987
Combat Bridge Builder Training, Fort Leonard Wood, Mo : 3 1984 City , State Ministry/Leadership : Ministry , 2010 Vanguard University of Southern Cal － City , State Culinary Arts Degree : Culinary , 12 2014 Meridian Community CollegeMeridianMS － City , State Intern Program with hands on Experience: 20 Hours Baking and Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine Small Group Instructor Training Course : 12 2002 US Army NCO Academy － City , State Skills Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer | CHEF | 21511817@gmail.com |
SUSHI CHEF Executive Profile 14 years experience in high end restaurants with a background in French, Japanese and Peruvian Cuisine. Expertise in all facets of kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing and strategic planning. Professional Experience May 2005 to November 2011 Company Name City , State Sushi Chef In charge of daily operation in the sushi bar, quality control, monthly inventory, menu developing, scheduling for 10 employees. November 2011 to January 2015 Company Name City , State Executive Sous Chef In charge of daily operations, menu developing, Monthly inventory, scheduling for 50 people, January 2016 to Current Company Name City , State Corporate Chef In Charge of daily operations of all restaurants, Menu developing, Scheduling for 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory. Education 2006 Le Cordon Bleu City , State , usa Associate of Arts : culinary arts | CHEF | 35468363@gmail.com |
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