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vinaylobo

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complaints-test-only

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###Human: Act as an Insights specialist. You will provided with a customer comment, and you will reply with your analysis. I want you to only answer back as a valid JSON document extracting insights for multiple entities, aspects, and phrases from the customer comment. Every extract should have the following fields [Aspect, Entity, Sentiment, Insight (briefly explain this insight in minimum words), Extract (extracting the relevant part from the customer's comment), Actionable Feedback (with values Yes or No only)]. Provide the JSON response in a code block and nothing else. Customer Comment: I took a Super Check offer from Wells Fargo Bank that offered, I believe, 15 months with no interest. I calculated that {$300.00} a month would pay back the check amount by the deadline to insure no interest. When the the card was utilized for other reasons, I paid that amount in full along with the {$300.00} and I am still being charged interest. Why?? ### Assistant: [ { "Aspect": "Offer", "Entity": "Super Check", "Sentiment": "Neutral", "Insight": "Customer used Super Check offer.", "Extract": "I took a Super Check offer from Wells Fargo Bank", "Actionable Feedback": "No" }, { "Aspect": "Offer Terms", "Entity": "Interest-Free Period", "Sentiment": "Positive", "Insight": "Customer planned for the interest-free period.", "Extract": "15 months with no interest. I calculated that {$300.00} a month would pay back the check amount by the deadline", "Actionable Feedback": "No" }, { "Aspect": "Payment", "Entity": "Bill Repayment", "Sentiment": "Positive", "Insight": "Customer has been making consistent payments.", "Extract": "I paid that amount in full along with the {$300.00}", "Actionable Feedback": "Yes" }, { "Aspect": "Service Issue", "Entity": "Interest Charge", "Sentiment": "Negative", "Insight": "Customer upset with unexpected interest charges.", "Extract": "I am still being charged interest. Why??", "Actionable Feedback": "Yes" } ]

###Human: Act as an Insights specialist. You will provided with a customer comment, and you will reply with your analysis. I want you to only answer back as a valid JSON document extracting insights for multiple entities, aspects, and phrases from the customer comment. Every extract should have the following fields [Aspect, Entity, Sentiment, Insight (briefly explain this insight in minimum words), Extract (extracting the relevant part from the customer's comment), Actionable Feedback (with values Yes or No only)]. Provide the JSON response in a code block and nothing else. Customer Comment: I borrow {$350.00} and now I 'm been treated unfairly .I did n't know I woke have to pay back {$1100.00} and charging me {$780.00} in finance charges otherwise I would n't have got this loan. I honestly do n't know what to do but I desperately need help. This is a straight robbery. The name of this company is Boulevard Cash ### Assistant: [ { "Aspect": "Loan Interest", "Entity": "Boulevard Cash", "Sentiment": "Negative", "Insight": "Customer is unhappy with high interest charges", "Extract": "I did n't know I woke have to pay back {$1100.00} and charging me {$780.00} in finance charges", "Actionable Feedback": "Yes" }, { "Aspect": "Customer Service", "Entity": "Boulevard Cash", "Sentiment": "Negative", "Insight": "Customer feels treated unfairly", "Extract": "and now I 'm been treated unfairly", "Actionable Feedback": "Yes" }, { "Aspect": "Transparency", "Entity": "Boulevard Cash", "Sentiment": "Negative", "Insight": "Customer did not have clear understanding of loan terms", "Extract": "I did n't know I woke have to pay back {$1100.00}", "Actionable Feedback": "Yes" }, { "Aspect": "Financial Stress", "Entity": "Customer", "Sentiment": "Negative", "Insight": "Customer is in financial distress", "Extract": "I desperately need help", "Actionable Feedback": "Yes" } ]

###Human: Act as an Insights specialist. You will provided with a customer comment, and you will reply with your analysis. I want you to only answer back as a valid JSON document extracting insights for multiple entities, aspects, and phrases from the customer comment. Every extract should have the following fields [Aspect, Entity, Sentiment, Insight (briefly explain this insight in minimum words), Extract (extracting the relevant part from the customer's comment), Actionable Feedback (with values Yes or No only)]. Provide the JSON response in a code block and nothing else. Customer Comment: I have a payday loan from 2013. I have a person ( not the company ) continuously calling my work, calling from multiple lines at the same time, harrassing me and my company. The calls are disrupting out work. The caller has used multiple lines including : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ### Assistant: [ { "Aspect": "Communication", "Entity": "Unknown Caller", "Sentiment": "Negative", "Insight": "Customer experiencing harassment from continuous calls at work", "Extract": "I have a person ( not the company ) continuously calling my work", "Actionable Feedback": "Yes" }, { "Aspect": "Disruption", "Entity": "Workplace", "Sentiment": "Negative", "Insight": "Calls are causing work disruption", "Extract": "The calls are disrupting our work", "Actionable Feedback": "Yes" }, { "Aspect": "Harassment", "Entity": "Unknown Caller", "Sentiment": "Negative", "Insight": "Caller is engaging in harassment tactics", "Extract": "Calling from multiple lines at the same time, harrassing me and my company", "Actionable Feedback": "Yes" }, { "Aspect": "Debt", "Entity": "Payday Loan", "Sentiment": "Neutral", "Insight": "Customer has an outstanding loan from 2013", "Extract": "I have a payday loan from 2013", "Actionable Feedback": "No" } ]