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user: my WiFi some shit agent: Oh no, what issue are you having with Wifi? Let us know, we are here to help. user: My shit be crashing atleast 20 times a day soooooooooooo agent: What is crashing? Does the internet light on the router ever go red when you have issues? user: Oh yes. I see that red light at least 20 times a day. Or it’ll be blinking forever agent: What lights do you see right now on the router? user: I see a world light, and I see a WiFi light. They are both white, but it’ll most likely crash within the next 20 mins like it always does agent: Do the lights change on the router when you notice a loss of connection?

Customer is complaining that the wi fi gets crash for every 20 mins and shows the red light blinking. Agent is confirming about the light blinks is of internet connection lights of router which shows loss of connection.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my WiFi some shit agent: Oh no, what issue are you having with Wifi? Let us know, we are here to help. user: My shit be crashing atleast 20 times a day soooooooooooo agent: What is crashing? Does the internet light on the router ever go red when you have issues? user: Oh yes. I see that red light at least 20 times a day. Or it’ll be blinking forever agent: What lights do you see right now on the router? user: I see a world light, and I see a WiFi light. They are both white, but it’ll most likely crash within the next 20 mins like it always does agent: Do the lights change on the router when you notice a loss of connection? ### Response: Customer is complaining that the wi fi gets crash for every 20 mins and shows the red light blinking. Agent is confirming about the light blinks is of internet connection lights of router which shows loss of connection.

user: our conductor David on the Taunton to Bristol line now is very jolly. Bless him. agent: Hi there. Really glad to hear this :) Which service are you on please? - Josh user: I'm on the 14.10 from Taunton to highbridge now. He stamped our tickets and very polite as are all the staff. Great to travel with GWR:) agent: Thanks for the kind words. Have a great rest of your day - Josh user: He's a star! he described Bridgwater as breath takingly beautiful which of course its not but he made everyone in our carriage smile!! ! I'm on a side seat by door so I could see everyone smile. He's fantastic conductor and staff like this do you proud. agent: Smashing! Thank you very much for sharing. I've just been in contact with his Manager to let them know about your praise. - Jordan

Customer is praising a conductor for the politeness with his service. Agent states that he passed on the feedback to their manager.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: our conductor David on the Taunton to Bristol line now is very jolly. Bless him. agent: Hi there. Really glad to hear this :) Which service are you on please? - Josh user: I'm on the 14.10 from Taunton to highbridge now. He stamped our tickets and very polite as are all the staff. Great to travel with GWR:) agent: Thanks for the kind words. Have a great rest of your day - Josh user: He's a star! he described Bridgwater as breath takingly beautiful which of course its not but he made everyone in our carriage smile!! ! I'm on a side seat by door so I could see everyone smile. He's fantastic conductor and staff like this do you proud. agent: Smashing! Thank you very much for sharing. I've just been in contact with his Manager to let them know about your praise. - Jordan ### Response: Customer is praising a conductor for the politeness with his service. Agent states that he passed on the feedback to their manager.

user: So my MyChoice scheduled delivery for November 2 didn't arrived, and was rescheduled to November 3 by EOD. I spent the day waiting. 1/ At 8:00 p.m. I got an email from saying that MyChoice scheduled delivery was now rescheduled to Monday. No explanation, of course. 2/ (Note of course that I lost a day and a half of paid time off for that) 3/ So today I head home again to wait, nothing. Around 5 I get email from saying they tried to deliver but "the business was closed"! 3/ I'm not a business, my doorbell works, I was awake, door not even locked #canada. I called, they said I'd hear back by 7 pm. 4/ To their credit a guy did just show up, but asked for help carrying the 140 lb box up the stairs? Good thing I've been going to the gym? In conclusion, next time a business tries to ship me something with I'm going to have to go elsewhere. Oh, and the drivers aren't given phones so can't contact customers with any kind of update or ETA? That is terrible. agent: I'm sorry for the experience you went through. Can you DM me your tracking number please?

Customer is complaining about the delivery experience with mychoice. Agent shared an URL and requests to provide the tracking number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So my MyChoice scheduled delivery for November 2 didn't arrived, and was rescheduled to November 3 by EOD. I spent the day waiting. 1/ At 8:00 p.m. I got an email from saying that MyChoice scheduled delivery was now rescheduled to Monday. No explanation, of course. 2/ (Note of course that I lost a day and a half of paid time off for that) 3/ So today I head home again to wait, nothing. Around 5 I get email from saying they tried to deliver but "the business was closed"! 3/ I'm not a business, my doorbell works, I was awake, door not even locked #canada. I called, they said I'd hear back by 7 pm. 4/ To their credit a guy did just show up, but asked for help carrying the 140 lb box up the stairs? Good thing I've been going to the gym? In conclusion, next time a business tries to ship me something with I'm going to have to go elsewhere. Oh, and the drivers aren't given phones so can't contact customers with any kind of update or ETA? That is terrible. agent: I'm sorry for the experience you went through. Can you DM me your tracking number please? ### Response: Customer is complaining about the delivery experience with mychoice. Agent shared an URL and requests to provide the tracking number.

user: express in Brackley not taking old £1 coins today. Still legal tender until midnight so why are you not accepting them? agent: Hi Ian, oh dear! Was this at the Self Service or Manned Checkout? Ty - James user: Hi James, it was at the manned checkout and had happened to my daughter last week in Banbury too. agent: Hi Ian. I'm sorry to hear this! I get how inconvenient it is, as I'd be feeling the same. 1/3 We are actually accepting the old £1 for an extra week until the 22nd of October. 2/3 I have informed them of this and now they are fully aware, so you shouldn't have a problem with this again. Thanks - Calum 3/3 user: I thought that Tesco were extending the date which is why I found it odd. Thanks Calum. agent: Hi Ian, so yeah it is strange but now that the store have been informed there shouldn't be any more of these issues occurring.Thanks James.

Customer is complaining about tesco expressin brackley not taking 1 coins . Agent informed that they are informed the store already and next time it will not happen again.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: express in Brackley not taking old £1 coins today. Still legal tender until midnight so why are you not accepting them? agent: Hi Ian, oh dear! Was this at the Self Service or Manned Checkout? Ty - James user: Hi James, it was at the manned checkout and had happened to my daughter last week in Banbury too. agent: Hi Ian. I'm sorry to hear this! I get how inconvenient it is, as I'd be feeling the same. 1/3 We are actually accepting the old £1 for an extra week until the 22nd of October. 2/3 I have informed them of this and now they are fully aware, so you shouldn't have a problem with this again. Thanks - Calum 3/3 user: I thought that Tesco were extending the date which is why I found it odd. Thanks Calum. agent: Hi Ian, so yeah it is strange but now that the store have been informed there shouldn't be any more of these issues occurring.Thanks James. ### Response: Customer is complaining about tesco expressin brackley not taking 1 coins . Agent informed that they are informed the store already and next time it will not happen again.

user: What's up with Groove on W10 Mobile being so utterly broken? Why is it refusing to add music to my library, still, after two years? Are you actively seeking to put those of us who have spent hundreds of our hard-earned shekels on your hardware off using it? agent: Hello! It's our pleasure to assist you, Mark. Did you receive an error message? Let us know so we can help you further. user: Getting no error message and no acknowledgement of the files on the SD card. Nothing at all happening. This is only the Mobile version of Groove; the Desktop version is fine. I gather the issue is the library cache being gummed with old data and needs clearing (1/2) (2/2) but I don't have the permissions to wipe the relevant %localappdata% subdir like on Desktop, and I am *not* prepared to hard reset my device. I either want access to %localappdata% or I want this bug to be fixed (this century, preferably). Closest I can get is to this nonsense here - option greyed out and no apparent way of changing that. Bet there's no code behind that button! agent: Let's fix this. We suggest that you check the app updates. From app list, go to Microsoft Store > Menu > Downloads and updates > Get updates. Refer to this link for more info: user: Done this. Moved files to a different path on SD card, *some* has been added. A number of albums, however, haven't been added to my library. I know this isn't a support issue directly, it's just a badly written app but Feedback have been ignoring me from the start. agent: In that case, we suggest that you get in touch with our Answer Desk support for more in-depth troubleshooting. You may contact them on this link: Hi, Mark. How's everything? Please let us know more about your experience here: user: SD card support in W10 Mobile is broken. I don't want support, I want the issued fixed where they're happening. Pls forward to the dev team. agent: Just to verify, were you able to contact Answer Desk and get a Service Request number? So we can escalate this case to our Tier 3 team. You can reply through this link: user: Why? This is clearly a bug, not a support issue. agent: You may share your feedback through our Feedback hub link: This will greatly help our Engineers to investigate this matter.

Customer is complaining about the Groove on W10 mobile which is refusing to add music to their library still after 2 years. Agent suggests to contact the Answer Desk Support for more details through the given link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: What's up with Groove on W10 Mobile being so utterly broken? Why is it refusing to add music to my library, still, after two years? Are you actively seeking to put those of us who have spent hundreds of our hard-earned shekels on your hardware off using it? agent: Hello! It's our pleasure to assist you, Mark. Did you receive an error message? Let us know so we can help you further. user: Getting no error message and no acknowledgement of the files on the SD card. Nothing at all happening. This is only the Mobile version of Groove; the Desktop version is fine. I gather the issue is the library cache being gummed with old data and needs clearing (1/2) (2/2) but I don't have the permissions to wipe the relevant %localappdata% subdir like on Desktop, and I am *not* prepared to hard reset my device. I either want access to %localappdata% or I want this bug to be fixed (this century, preferably). Closest I can get is to this nonsense here - option greyed out and no apparent way of changing that. Bet there's no code behind that button! agent: Let's fix this. We suggest that you check the app updates. From app list, go to Microsoft Store > Menu > Downloads and updates > Get updates. Refer to this link for more info: user: Done this. Moved files to a different path on SD card, *some* has been added. A number of albums, however, haven't been added to my library. I know this isn't a support issue directly, it's just a badly written app but Feedback have been ignoring me from the start. agent: In that case, we suggest that you get in touch with our Answer Desk support for more in-depth troubleshooting. You may contact them on this link: Hi, Mark. How's everything? Please let us know more about your experience here: user: SD card support in W10 Mobile is broken. I don't want support, I want the issued fixed where they're happening. Pls forward to the dev team. agent: Just to verify, were you able to contact Answer Desk and get a Service Request number? So we can escalate this case to our Tier 3 team. You can reply through this link: user: Why? This is clearly a bug, not a support issue. agent: You may share your feedback through our Feedback hub link: This will greatly help our Engineers to investigate this matter. ### Response: Customer is complaining about the Groove on W10 mobile which is refusing to add music to their library still after 2 years. Agent suggests to contact the Answer Desk Support for more details through the given link.

user: 3rd time I chatted for help in 13 days. 0 help online chatters just tell me to update; again &again & again. Never works agent: Help is here, Matthew! Have you tried to install the update manually? If not, please refer to this link: user: I finally found some to help me. There was corrupted files or something... Fine now. I don't hate you guys anymore agent: We're Glad that everything is doing good now. Don’t hesitate to tweet us whenever you need help. Have a good one! user: Next day same problem. We even went change the updater from automatic to manual yesterday. Found it set to manual, disabled it after update At my wit's end here. I can't even do my work anymore. Trys to update again and again and again agent: To get this update error sorted out let’s use Windows Recovery Environment here: user: They got it... I think haha Main probable is I bought the pc 3 years ago, but it was on a shelf probably for 2 before that. Haha Nope this morning it says "restoring previous version of Windows" for two hours... I'm super considering ditching you guys agent: In that case, we suggest performing an automatic repair. See Vanessa Sohtun's post here: Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍

The customer is complaining that he was facing issues even after several updates. The agent asked have they tried to install the update manually.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: 3rd time I chatted for help in 13 days. 0 help online chatters just tell me to update; again &again & again. Never works agent: Help is here, Matthew! Have you tried to install the update manually? If not, please refer to this link: user: I finally found some to help me. There was corrupted files or something... Fine now. I don't hate you guys anymore agent: We're Glad that everything is doing good now. Don’t hesitate to tweet us whenever you need help. Have a good one! user: Next day same problem. We even went change the updater from automatic to manual yesterday. Found it set to manual, disabled it after update At my wit's end here. I can't even do my work anymore. Trys to update again and again and again agent: To get this update error sorted out let’s use Windows Recovery Environment here: user: They got it... I think haha Main probable is I bought the pc 3 years ago, but it was on a shelf probably for 2 before that. Haha Nope this morning it says "restoring previous version of Windows" for two hours... I'm super considering ditching you guys agent: In that case, we suggest performing an automatic repair. See Vanessa Sohtun's post here: Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍 ### Response: The customer is complaining that he was facing issues even after several updates. The agent asked have they tried to install the update manually.

user: selling online super off peak tickets for time tickets are not valid. You rip off customers with misleading fare availability agent: How do you mean sorry, Amalia? user: Bought tickets a month ago for Jan-March at 7.43 h. you were selling super off peak. Now discovered that Website is selling option not valid You cannot sell tickets and then say this fare is not valid at the time you buy. agent: Do you have a screenshot of this at all? user: Why are you giving an option super off peak at 7.43 am if then is not valid? This is ripping off customers who then have to buy again ticket Fanny thing since I started to write the customer service now you do not offer this fare anymore. Why you did it before? Should I have to loose all my money? agent: Not sure why these are showing as Super Off-Peak. If you've booked these already please contact our Aftersales team through LiveChat so that they can look in to this further: user: Already sent several waiting for a call.pretty sure nothing is changing.I write to journal as people should be aware agent: I can't recreate this issue when booking here, so the team will look in to this further and get back to you if you've requested a call back

Customer is complaining about the online selling super off peak tickets where the tickets are not valid and tells that misleading customers with fare availability. Agent updates that they can recreate this issue when booking there and the team will look into this issue and will get back to them if they have requested a call back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: selling online super off peak tickets for time tickets are not valid. You rip off customers with misleading fare availability agent: How do you mean sorry, Amalia? user: Bought tickets a month ago for Jan-March at 7.43 h. you were selling super off peak. Now discovered that Website is selling option not valid You cannot sell tickets and then say this fare is not valid at the time you buy. agent: Do you have a screenshot of this at all? user: Why are you giving an option super off peak at 7.43 am if then is not valid? This is ripping off customers who then have to buy again ticket Fanny thing since I started to write the customer service now you do not offer this fare anymore. Why you did it before? Should I have to loose all my money? agent: Not sure why these are showing as Super Off-Peak. If you've booked these already please contact our Aftersales team through LiveChat so that they can look in to this further: user: Already sent several waiting for a call.pretty sure nothing is changing.I write to journal as people should be aware agent: I can't recreate this issue when booking here, so the team will look in to this further and get back to you if you've requested a call back ### Response: Customer is complaining about the online selling super off peak tickets where the tickets are not valid and tells that misleading customers with fare availability. Agent updates that they can recreate this issue when booking there and the team will look into this issue and will get back to them if they have requested a call back.

user: hi I'm add 100 $ dollars on my account its amarican id and i have a Saudi Arabia game but I don't get the poynts ...? agent: The region of your game and your Acount must match with the region of your DLC or in game currency, so you can use it properly. user: Ok but if i get fifa18 usa thane i will get the points ? agent: That is correct, if the region of the game is the same as the region in your account then the DLC will work. user: Ok 👌🏻 thank you for your support I will get fifa usa 🇺🇸 and i will tray that agent: Anytime! user: Hi 👋🏻 i'm get fifa America but i dont have the point ? They say ( there is no content it might not be for sale yet , or might no linger be for sale. ) can you help me please agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply.

Customer is complaining that they are not getting points even after adding 100 $ on their account and its an american id and they have a Saudi arabia game. Agent updates that the region of the game should match with the region in their account then the DLC will work fine.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi I'm add 100 $ dollars on my account its amarican id and i have a Saudi Arabia game but I don't get the poynts ...? agent: The region of your game and your Acount must match with the region of your DLC or in game currency, so you can use it properly. user: Ok but if i get fifa18 usa thane i will get the points ? agent: That is correct, if the region of the game is the same as the region in your account then the DLC will work. user: Ok 👌🏻 thank you for your support I will get fifa usa 🇺🇸 and i will tray that agent: Anytime! user: Hi 👋🏻 i'm get fifa America but i dont have the point ? They say ( there is no content it might not be for sale yet , or might no linger be for sale. ) can you help me please agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. ### Response: Customer is complaining that they are not getting points even after adding 100 $ on their account and its an american id and they have a Saudi arabia game. Agent updates that the region of the game should match with the region in their account then the DLC will work fine.

user: How long is the typography fix going to take? It is making PS unusable, even the fix of using the properties panel does not work. Having a nightmare with this. agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks user: That is not going to help! You did that last time and it was no use whatsoever. agent: Hi Damian, We have released Photoshop CC 19.0.1 that should fix this issue. Please update Photoshop from the Creative Cloud desktop app and let us know if that helps. Thanks, user: I have opened Creative Cloud but there is no update! Do you have a link? agent: Which version of Photoshop are you on now? Can you click the gear icon at top right > Check for App Updates? If that doesn't work, you can try reinstalling: user: I am on 19.0 I have checked for updates. But there is none available. I dont want to uninstall as I have it setup perfectly. This is a bit frustrating. So first PS is not working as it used to work. Now your pointing me to a page that tells me to uninstall and reinstall when I already know how to do that. I just want the update. Update just landed! Will check it out. Thanks It appears to be working just fine now. agent: Hi Damian, when you're in the creative cloud application click on the 3 dots on top left corner and choose "Check for Updates" then update should appear.

Customer is complaining that how long is the typography fix going to resolve. Agent updated the customer that they are looping with experts to resolve the issue and also informed that in the creative cloud application click on the 3dots on top left corner and choose check for updates then update should appear.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How long is the typography fix going to take? It is making PS unusable, even the fix of using the properties panel does not work. Having a nightmare with this. agent: We're looping in an expert who can help you out here. They will reply as soon as they're available. Thanks user: That is not going to help! You did that last time and it was no use whatsoever. agent: Hi Damian, We have released Photoshop CC 19.0.1 that should fix this issue. Please update Photoshop from the Creative Cloud desktop app and let us know if that helps. Thanks, user: I have opened Creative Cloud but there is no update! Do you have a link? agent: Which version of Photoshop are you on now? Can you click the gear icon at top right > Check for App Updates? If that doesn't work, you can try reinstalling: user: I am on 19.0 I have checked for updates. But there is none available. I dont want to uninstall as I have it setup perfectly. This is a bit frustrating. So first PS is not working as it used to work. Now your pointing me to a page that tells me to uninstall and reinstall when I already know how to do that. I just want the update. Update just landed! Will check it out. Thanks It appears to be working just fine now. agent: Hi Damian, when you're in the creative cloud application click on the 3 dots on top left corner and choose "Check for Updates" then update should appear. ### Response: Customer is complaining that how long is the typography fix going to resolve. Agent updated the customer that they are looping with experts to resolve the issue and also informed that in the creative cloud application click on the 3dots on top left corner and choose check for updates then update should appear.

user: it took me 10+ minutes of spotty wifi to even tag you. Please improve your service to Carthage. It feels like the Stone Age ☹️ This is actually insane. I've hit retry so many times, and I keep getting kicked off the wifi. It's 2017, why is this happening? Please help agent: Rachael, we do apologize for the delay. Do you still need assistance? If so can you please can you please DM the ... user: Personally, I don't need assistance, as I and the majority of the students here have the same problem. I'd suggest talking to the college... ...because the college is the one especially getting ripped off. My hotspot is better than this "quality" of internet. That's saddening. agent: To clarify you are connecting to the wifi that is being provided by your college? user: Correct. They use your service. All the students want is reliability. We aren't angry, just defeated. 😶 They claim they've gotten a... ... better plan, but the quality keeps dropping. agent: Is this in some sort of student housing? user: Correct. But I'd imagine a quality difference would be that high, as it'd be similar to hotel wifi? Except hotels have more users. agent: I would suggest having someone from the school reach out to us so that we can look into this.

The customer is complaining that whenever is trying turn on wifi or hit on retry button he is getting kicked off from the wifi. The agent asked the customer to dm for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: it took me 10+ minutes of spotty wifi to even tag you. Please improve your service to Carthage. It feels like the Stone Age ☹️ This is actually insane. I've hit retry so many times, and I keep getting kicked off the wifi. It's 2017, why is this happening? Please help agent: Rachael, we do apologize for the delay. Do you still need assistance? If so can you please can you please DM the ... user: Personally, I don't need assistance, as I and the majority of the students here have the same problem. I'd suggest talking to the college... ...because the college is the one especially getting ripped off. My hotspot is better than this "quality" of internet. That's saddening. agent: To clarify you are connecting to the wifi that is being provided by your college? user: Correct. They use your service. All the students want is reliability. We aren't angry, just defeated. 😶 They claim they've gotten a... ... better plan, but the quality keeps dropping. agent: Is this in some sort of student housing? user: Correct. But I'd imagine a quality difference would be that high, as it'd be similar to hotel wifi? Except hotels have more users. agent: I would suggest having someone from the school reach out to us so that we can look into this. ### Response: The customer is complaining that whenever is trying turn on wifi or hit on retry button he is getting kicked off from the wifi. The agent asked the customer to dm for further assistance.

user: . used to do a box of chocolate orange segments that I'd use for baking! Much cheaper than Terrys. Have you discontinued them? I can't find them at my local Extra anymore?? agent: Hi Amy, is there any chance that this is the product you're looking for: Thanks, Calum user: No it was an orange box with a foil bag of chocolate orange segments! Like this agent: Hi Amy, I've checked & it's been discontinued from our range. I'm sincerely sorry for any inconvenience caused - Laura user: Oh that's OK, I'm OK that's fine... 😭 agent: Sorry about that, Amy! Have a good day - Laura :) user: Laura I'm not gunna lie my day got worse... just been told by the lady behind the hot deli counter you're also discontinuing cod bites!!! Is this true??? agent: Hi Amy, is this the product you're referring to? If so I have good news for you! Our Andover Extra on River Way still sells these :). user: I mean the cooked ones you can buy over the hot counter! They're delish and a nice quick lunch for when I'm busy rushing around shopping! agent: Oh...well in that case I have some bad news for you. We've stopped selling them in the Andover store however if you DM me your name and address I'll log your interest in bringing this item back :). Regards - Peter

Customer is complaining that they can't find a box of chocolate orange segments that was use for baking and asks whether they have discontinued them. Agent updates that they have stopped selling them and however if they DM their name and address, it will help them to bring this item back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . used to do a box of chocolate orange segments that I'd use for baking! Much cheaper than Terrys. Have you discontinued them? I can't find them at my local Extra anymore?? agent: Hi Amy, is there any chance that this is the product you're looking for: Thanks, Calum user: No it was an orange box with a foil bag of chocolate orange segments! Like this agent: Hi Amy, I've checked & it's been discontinued from our range. I'm sincerely sorry for any inconvenience caused - Laura user: Oh that's OK, I'm OK that's fine... 😭 agent: Sorry about that, Amy! Have a good day - Laura :) user: Laura I'm not gunna lie my day got worse... just been told by the lady behind the hot deli counter you're also discontinuing cod bites!!! Is this true??? agent: Hi Amy, is this the product you're referring to? If so I have good news for you! Our Andover Extra on River Way still sells these :). user: I mean the cooked ones you can buy over the hot counter! They're delish and a nice quick lunch for when I'm busy rushing around shopping! agent: Oh...well in that case I have some bad news for you. We've stopped selling them in the Andover store however if you DM me your name and address I'll log your interest in bringing this item back :). Regards - Peter ### Response: Customer is complaining that they can't find a box of chocolate orange segments that was use for baking and asks whether they have discontinued them. Agent updates that they have stopped selling them and however if they DM their name and address, it will help them to bring this item back.

user: any stats on how many people have required stitches after having to resort to using a knife to remove the tab from your 4 pint milk cartons? #fortknox agent: Hi there, I don't think we have those stats at the moment. Sorry Chris. Could you send me a pic of the barcode please? Robbie user: I see my attempt at humour has failed! It is virtually impossible to remove the tab from your 4 pint containers of milk without resorting to using a sharp implement. A frail elderly person would have great difficulty. Shame on #sainsburys agent: I do apologise Chris. Can you send us the photo of the barcode? Thanks, Gabby user: agent: Thank you Chris, I tried to give some humour back but it didn't work. Sorry. Which store do you usually shop in? Robbie user: 😀😀 Rustington is our usual store agent: Thanks, if you DM us your Nectar card number using the link, we'll get this logged and pop on some points so you're not out of pocket. Faiza

Customer is saying that is it difficult o remove the tab from 4 pint containers of milk without using a sharp implement. Agent asked the customer to share the photo of barcode and DM the Nectar card number using the link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any stats on how many people have required stitches after having to resort to using a knife to remove the tab from your 4 pint milk cartons? #fortknox agent: Hi there, I don't think we have those stats at the moment. Sorry Chris. Could you send me a pic of the barcode please? Robbie user: I see my attempt at humour has failed! It is virtually impossible to remove the tab from your 4 pint containers of milk without resorting to using a sharp implement. A frail elderly person would have great difficulty. Shame on #sainsburys agent: I do apologise Chris. Can you send us the photo of the barcode? Thanks, Gabby user: agent: Thank you Chris, I tried to give some humour back but it didn't work. Sorry. Which store do you usually shop in? Robbie user: 😀😀 Rustington is our usual store agent: Thanks, if you DM us your Nectar card number using the link, we'll get this logged and pop on some points so you're not out of pocket. Faiza ### Response: Customer is saying that is it difficult o remove the tab from 4 pint containers of milk without using a sharp implement. Agent asked the customer to share the photo of barcode and DM the Nectar card number using the link.

user: your online store no stock directs me to "check my local store stock" which I do, loads of stock but double the price? agent: Hi Neil, our website and store are different parts of the business and the prices are different between the two. 1/2 I do apologise for the disappointment as it's not the outcome that you were looking for. I hope you find what you need. Thanks - Rishma 2/2 user: if your online and stores are separate business why doesn't your online store also invite you to check stock in competitors stores? same business, promotion manipulation to create footfall and inconsequential additional purchases in stores. which I believe you have acknowledged by re pricing the online price (£25) to match the store (£50) after receiving this message agent: I will need your full name, address and email address. Thanks Calum 3/3 Could you please DM some details and I can get this query logged in and hopefully get an answer back to you as quickly as possible? 2/3 Hi Neil. I'm sorry for all this inconvenience and understand how annoying this must be for you. 1/3

Customer is asking to match online price with receiving price by creating online stores where it can be matched. Agent apologised for the disappointment and asked the customer to give full name, address and email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your online store no stock directs me to "check my local store stock" which I do, loads of stock but double the price? agent: Hi Neil, our website and store are different parts of the business and the prices are different between the two. 1/2 I do apologise for the disappointment as it's not the outcome that you were looking for. I hope you find what you need. Thanks - Rishma 2/2 user: if your online and stores are separate business why doesn't your online store also invite you to check stock in competitors stores? same business, promotion manipulation to create footfall and inconsequential additional purchases in stores. which I believe you have acknowledged by re pricing the online price (£25) to match the store (£50) after receiving this message agent: I will need your full name, address and email address. Thanks Calum 3/3 Could you please DM some details and I can get this query logged in and hopefully get an answer back to you as quickly as possible? 2/3 Hi Neil. I'm sorry for all this inconvenience and understand how annoying this must be for you. 1/3 ### Response: Customer is asking to match online price with receiving price by creating online stores where it can be matched. Agent apologised for the disappointment and asked the customer to give full name, address and email address.

user: This is how you do marketing? Add people in bulk to WhatsApp group #idea4g agent: Apologies for the inconvience caused to you. Request you to provide your contact details to assist you better.Rgds,Arti user: You can ask Swati, her number s visible in above pic agent: Would like to inform you that we need to forward this issue to higher authorities for that need any of your contact details[1/2] Witout your contact details we are unable to ressolve this issue. Please provide your contact number for furhter assistance. [2/2] user: I am not your customer, you are spamming me. If you care, take action at your end. Stop asking unrelated information. #spammer agent: We will look into your concern asap. Please DM us your contact nos. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care

Customer is not happy with how the marketing is done by Idea network. Agent requests for the contact number for better assistance in resolving the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: This is how you do marketing? Add people in bulk to WhatsApp group #idea4g agent: Apologies for the inconvience caused to you. Request you to provide your contact details to assist you better.Rgds,Arti user: You can ask Swati, her number s visible in above pic agent: Would like to inform you that we need to forward this issue to higher authorities for that need any of your contact details[1/2] Witout your contact details we are unable to ressolve this issue. Please provide your contact number for furhter assistance. [2/2] user: I am not your customer, you are spamming me. If you care, take action at your end. Stop asking unrelated information. #spammer agent: We will look into your concern asap. Please DM us your contact nos. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care ### Response: Customer is not happy with how the marketing is done by Idea network. Agent requests for the contact number for better assistance in resolving the issue.

user: gates c12 and 13 are a mess! Boarding mix ups, no explanation for delays. Please help! #customerservice agent: I'm very sorry. The Red Coat agents are the Supervisors at the airport. Do you see any nearby? *TMT user: Why is flight 5357 delayed?! New gate agent at 15 doesn’t know. #customerservice agent: My info is showing the delay is due to an aircraft mechanical problem. *TMT user: Gate agent says plane is being transported here. App data is not up to date. #customerservice agent: Hi, there. Please provide flight number, I'll gladly provide you with an update. *AST user: 5357 agent: DL5357 is Estimated to Depart at 5:00 PM. Would you like me to take a look at re-booking options for you? *AST user: Flight delayed because crew timed out. Please advise! agent: Correct. *AST

The customer is asking about flight delay. The agent confronting the customer saying that there was a mechanical problem so the flight was delayed.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: gates c12 and 13 are a mess! Boarding mix ups, no explanation for delays. Please help! #customerservice agent: I'm very sorry. The Red Coat agents are the Supervisors at the airport. Do you see any nearby? *TMT user: Why is flight 5357 delayed?! New gate agent at 15 doesn’t know. #customerservice agent: My info is showing the delay is due to an aircraft mechanical problem. *TMT user: Gate agent says plane is being transported here. App data is not up to date. #customerservice agent: Hi, there. Please provide flight number, I'll gladly provide you with an update. *AST user: 5357 agent: DL5357 is Estimated to Depart at 5:00 PM. Would you like me to take a look at re-booking options for you? *AST user: Flight delayed because crew timed out. Please advise! agent: Correct. *AST ### Response: The customer is asking about flight delay. The agent confronting the customer saying that there was a mechanical problem so the flight was delayed.

user: New train. No buffet equals crap service agent: Hello Chris. Research showed customers preferred food and drink served at their seat. Everything at the Express Cafe can be offered at-seat. user: 1055 from Cardiff and no sign of at seat service. agent: A on-board host should be with you shortly as the train is scheduled to have an at-seat service. - Jordan user: So I no longer decide when I’m thirsty! How does that work? Sat on the train for 75 minutes now and no refreshments. Your new service is absolute rubbish. Over 90 minutes now. Getting off at Reading. I was right first time about no refreshments despite your advice. agent: Sometimes a Host will park at a convenient location and make an announcement, sorry this did not happen today. - Jordan user: The guard has just walked past me with a hot drink in hand! Disgraceful service. Can you please point me to the research you mentioned earlier about preffering at seat service. agent: The research was conducted in the design stage a number of years ago with groups of customers. - Jordan

Customer is complaining about no refreshments for 75 minutes sat on train. Agents telling that sometimes a host will park at a convenient location and he will make an announcement.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: New train. No buffet equals crap service agent: Hello Chris. Research showed customers preferred food and drink served at their seat. Everything at the Express Cafe can be offered at-seat. user: 1055 from Cardiff and no sign of at seat service. agent: A on-board host should be with you shortly as the train is scheduled to have an at-seat service. - Jordan user: So I no longer decide when I’m thirsty! How does that work? Sat on the train for 75 minutes now and no refreshments. Your new service is absolute rubbish. Over 90 minutes now. Getting off at Reading. I was right first time about no refreshments despite your advice. agent: Sometimes a Host will park at a convenient location and make an announcement, sorry this did not happen today. - Jordan user: The guard has just walked past me with a hot drink in hand! Disgraceful service. Can you please point me to the research you mentioned earlier about preffering at seat service. agent: The research was conducted in the design stage a number of years ago with groups of customers. - Jordan ### Response: Customer is complaining about no refreshments for 75 minutes sat on train. Agents telling that sometimes a host will park at a convenient location and he will make an announcement.

user: Stupid service from your side not gona use it any more #saynotoamazon agent: That's quite a comment! We'd like to look into it. Could you please let us know what went wrong? user: your executive just replied that they can help me till 17th of nov, but that is a gift whose bday is on 16th i can't wait till that, time and he was just not understanding the issue #saynottoamazon.in agent: I understand that you are concerned about the order delivery. Please be advised that our products are shipped on time so they can reach you by the estimated delivery date. Could you please confirm if we have missed the mentioned time frame? user: yes , the product is showing me delivered yesterday in my order list but it has not been delivered till today and then too I am advised to wait till 17th agent: Kindly share your details here: and we'll get it checked right away. user: that's fine i already told the executive that i dont want refund nor the product now, i just got bad service as a product thats fine, I assure you that you lost some 10 customers today The kind of service i received from e-commerce giant was quite surprising, i and some more users will just quit it for that reason. #sayNoToAmazon agent: I've noted your comments and have forwarded your feedback internally so that they are aware of this issue. Every report they receive will be investigated and appropriate action will be taken.

Customer is complaining about the poor service where they failed to receive the product delivery on time. Agent states that this issue will be investigated and appropriate action will be taken against them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Stupid service from your side not gona use it any more #saynotoamazon agent: That's quite a comment! We'd like to look into it. Could you please let us know what went wrong? user: your executive just replied that they can help me till 17th of nov, but that is a gift whose bday is on 16th i can't wait till that, time and he was just not understanding the issue #saynottoamazon.in agent: I understand that you are concerned about the order delivery. Please be advised that our products are shipped on time so they can reach you by the estimated delivery date. Could you please confirm if we have missed the mentioned time frame? user: yes , the product is showing me delivered yesterday in my order list but it has not been delivered till today and then too I am advised to wait till 17th agent: Kindly share your details here: and we'll get it checked right away. user: that's fine i already told the executive that i dont want refund nor the product now, i just got bad service as a product thats fine, I assure you that you lost some 10 customers today The kind of service i received from e-commerce giant was quite surprising, i and some more users will just quit it for that reason. #sayNoToAmazon agent: I've noted your comments and have forwarded your feedback internally so that they are aware of this issue. Every report they receive will be investigated and appropriate action will be taken. ### Response: Customer is complaining about the poor service where they failed to receive the product delivery on time. Agent states that this issue will be investigated and appropriate action will be taken against them.

user: Truly atrocious service from landed with 65 minutes to spare but delays after landing meant connection missed agent: Hi Paul, jetty or stairs needs to be available before we can disembark. We hope you've managed to rebook your onward flight. user: Thanks Linda, the point is that they weren't available! We now have to arrive 6 hours late via Düsseldorf agent: Sincere apologies for the disruption to your journey, Paul. We'll certainly feed this back to the Airport manager for you. user: And now we've arrived, 6 hours late without our luggage. Wonderful! agent: Hi Paul. Apologies for the late reply. We're sorry for the disrupted travel plans and now your bag is missing. Did you report (1/2) this in the airport. (2/2) user: We did. Because BA rerouted us via Air Berlin they do not offer a lost luggage delivery service so we now need to make a 2 hour round (1/2) trip back to the airport to collect our bags IF/when they turn up. agent: So sorry for the inconvenience, Paul.

Here customer is unhappy with the British airways services where they lost luggage at air berlin. Here agent note down the complain and take the feedback for better service.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Truly atrocious service from landed with 65 minutes to spare but delays after landing meant connection missed agent: Hi Paul, jetty or stairs needs to be available before we can disembark. We hope you've managed to rebook your onward flight. user: Thanks Linda, the point is that they weren't available! We now have to arrive 6 hours late via Düsseldorf agent: Sincere apologies for the disruption to your journey, Paul. We'll certainly feed this back to the Airport manager for you. user: And now we've arrived, 6 hours late without our luggage. Wonderful! agent: Hi Paul. Apologies for the late reply. We're sorry for the disrupted travel plans and now your bag is missing. Did you report (1/2) this in the airport. (2/2) user: We did. Because BA rerouted us via Air Berlin they do not offer a lost luggage delivery service so we now need to make a 2 hour round (1/2) trip back to the airport to collect our bags IF/when they turn up. agent: So sorry for the inconvenience, Paul. ### Response: Here customer is unhappy with the British airways services where they lost luggage at air berlin. Here agent note down the complain and take the feedback for better service.

user: when r the longer trains coming to E’field?service has been abysmal since u took over&is impacting on our family life with a baby agent: Hi Katy, longer trains will be introduced in December when the upgrade has been completed. user: Will this be all trains? Is there an actual date? It’s all a bit vague. Fed up of the problems. No one replied to my question last week, do you have a date for the 10 car trains coming to Earlsfield in December? How many trains will be ten car? Thanks agent: Hi Katy, we will be running more 10 car trains from the change of timetable on 10th December. I don't have specific figures for how many will be 10 car I'm afraid. user: Ok thanks but where can we find out which will be 10 car and what times? Thanks agent: Hi Katy, I'm not aware that a list has been provided as of yet.

Customer is enquiring about when longer trains are coming to Efield. Agent informs that list has not yet been provided yet.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when r the longer trains coming to E’field?service has been abysmal since u took over&is impacting on our family life with a baby agent: Hi Katy, longer trains will be introduced in December when the upgrade has been completed. user: Will this be all trains? Is there an actual date? It’s all a bit vague. Fed up of the problems. No one replied to my question last week, do you have a date for the 10 car trains coming to Earlsfield in December? How many trains will be ten car? Thanks agent: Hi Katy, we will be running more 10 car trains from the change of timetable on 10th December. I don't have specific figures for how many will be 10 car I'm afraid. user: Ok thanks but where can we find out which will be 10 car and what times? Thanks agent: Hi Katy, I'm not aware that a list has been provided as of yet. ### Response: Customer is enquiring about when longer trains are coming to Efield. Agent informs that list has not yet been provided yet.

user: I've downloaded the latest app (deleted and reinstalled) and the log in screen does not even appear in the app once loaded agent: Hey Jack! Can you let us know the exact device you're using as well as the operating system versions it's running? /JL user: iPhone 7 Plus, running 11.0.2. currently the log in screen just says "Log In" at the top, and the running intro video loop agent: Could you send a screenshot of how exactly it appears from your end? /JL user: It takes ~5 minutes between pressing “Log In” and getting to that screen. Then it holds there, with the video looping. Reinstalled twice agent: Hmm. Could you try removing the app again, restarting your device, then reinstalling? Also, does this happen on other devices? /JL user: I figured out a fix after this happening a few times: go back to main screen, press Log In again: correct screen loads Literally, it's go back a page, go forward again. agent: It's good to hear that you can log in now. Just to check, after logging out, does the same still happen when trying to log back in? /JL user: Yes. I logged out & shut down app. It took ten minutes to blank log in screen + additional blank screens for every time I hit "Log In"... ...after that: I had to hit "back" button many times to get to original screen, pressed Log In, that worked. Log Out w/o App quit is normal agent: Just to confirm, does this also happen on any other device you have? Trying a different network connection might also help /JL user: I see no reason to un/reinstall the application on desktop or continue to test this on different networks. Problem began with new mobile app agent: We understand. Let's continue troubleshooting on your phone. Can you DM us your account's username and email address? /JL

Customer has some issue with logging into the Spotify app after installing the latest version. Agent requests for screenshots for more details and requests for the personal details. Also suggests to reinstall after restarting the device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I've downloaded the latest app (deleted and reinstalled) and the log in screen does not even appear in the app once loaded agent: Hey Jack! Can you let us know the exact device you're using as well as the operating system versions it's running? /JL user: iPhone 7 Plus, running 11.0.2. currently the log in screen just says "Log In" at the top, and the running intro video loop agent: Could you send a screenshot of how exactly it appears from your end? /JL user: It takes ~5 minutes between pressing “Log In” and getting to that screen. Then it holds there, with the video looping. Reinstalled twice agent: Hmm. Could you try removing the app again, restarting your device, then reinstalling? Also, does this happen on other devices? /JL user: I figured out a fix after this happening a few times: go back to main screen, press Log In again: correct screen loads Literally, it's go back a page, go forward again. agent: It's good to hear that you can log in now. Just to check, after logging out, does the same still happen when trying to log back in? /JL user: Yes. I logged out & shut down app. It took ten minutes to blank log in screen + additional blank screens for every time I hit "Log In"... ...after that: I had to hit "back" button many times to get to original screen, pressed Log In, that worked. Log Out w/o App quit is normal agent: Just to confirm, does this also happen on any other device you have? Trying a different network connection might also help /JL user: I see no reason to un/reinstall the application on desktop or continue to test this on different networks. Problem began with new mobile app agent: We understand. Let's continue troubleshooting on your phone. Can you DM us your account's username and email address? /JL ### Response: Customer has some issue with logging into the Spotify app after installing the latest version. Agent requests for screenshots for more details and requests for the personal details. Also suggests to reinstall after restarting the device.

user: really enjoyed travelling to a different town to collect my reservation only to be told it was cancelled without letting me know agent: Hi Paul i am sorry about this, you should have received some information to let you no that it had been cancelled. user: Would have saved time off work and travel. Annoying as stock in but was waiting to be sent to another shop so couldnt have it agent: I totally agree with you paul. -Chantelle user: Thanks chantelle. Why was it not possible to arrange home delivery or to order item in considering what had happened. Any ideas? agent: Hi Paul, are unable to transfer stock unfortunately. So if this is out of stock then you would not be able to order this. - Scott user: They physically had the item in the store. Not to forget i had a reservation agent: Hi Paul, Please provide your reservation number and I will look into the issue.-Lesley user: 009914 agent: Can you advise what the item was that was cancelled? -Lesley user: Armani watch. Thx agent: I have called the store and I can advise that your order was cancelled automatically by the warehouse in regards to a stock issue. Sorry you were not notified about the cancellation. -Lesley

Customer is complaining about the cancellation without lettering him. Agent says that he called the store and advise that order was cancelled automatically by the warehouse in regards to a stock issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: really enjoyed travelling to a different town to collect my reservation only to be told it was cancelled without letting me know agent: Hi Paul i am sorry about this, you should have received some information to let you no that it had been cancelled. user: Would have saved time off work and travel. Annoying as stock in but was waiting to be sent to another shop so couldnt have it agent: I totally agree with you paul. -Chantelle user: Thanks chantelle. Why was it not possible to arrange home delivery or to order item in considering what had happened. Any ideas? agent: Hi Paul, are unable to transfer stock unfortunately. So if this is out of stock then you would not be able to order this. - Scott user: They physically had the item in the store. Not to forget i had a reservation agent: Hi Paul, Please provide your reservation number and I will look into the issue.-Lesley user: 009914 agent: Can you advise what the item was that was cancelled? -Lesley user: Armani watch. Thx agent: I have called the store and I can advise that your order was cancelled automatically by the warehouse in regards to a stock issue. Sorry you were not notified about the cancellation. -Lesley ### Response: Customer is complaining about the cancellation without lettering him. Agent says that he called the store and advise that order was cancelled automatically by the warehouse in regards to a stock issue.

user: #azTechHelp Hi, I created an app to use for single sign-on to a mediawiki site, internal tenant users can successfully log on, but so can external, for example outside users that we share a sharepoint site with, how to disallow external users? agent: We’re looking into your question and will have an update for you shortly. We found some documentation that we think may help with this: user: thanks for a quick reply, I found that one already, unfortunately it simply disables login for ALL users agent: No problem. Have you seen this information: user: I can see that this is a premium (paid) feature that we currently do not subscribe to, how is the number of users calculated for pricing? If for example it is users that exist in our Azure Active Directory, then this will be far too expensive agent: We recommend filing a free billing support case here: Feel free to keep us updated. Were you able to create a billing support case?

Customer is asking how to disallow external users like outside users sharepoint site. Agent is replying that we look in to it and we found some documentation that help with this url.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp Hi, I created an app to use for single sign-on to a mediawiki site, internal tenant users can successfully log on, but so can external, for example outside users that we share a sharepoint site with, how to disallow external users? agent: We’re looking into your question and will have an update for you shortly. We found some documentation that we think may help with this: user: thanks for a quick reply, I found that one already, unfortunately it simply disables login for ALL users agent: No problem. Have you seen this information: user: I can see that this is a premium (paid) feature that we currently do not subscribe to, how is the number of users calculated for pricing? If for example it is users that exist in our Azure Active Directory, then this will be far too expensive agent: We recommend filing a free billing support case here: Feel free to keep us updated. Were you able to create a billing support case? ### Response: Customer is asking how to disallow external users like outside users sharepoint site. Agent is replying that we look in to it and we found some documentation that help with this url.

user: please rethink the placement of as they are not actually gluten free!! Very misleading and potentially dangerous Quinoa chips say on the back they contain wheat! Shouldn’t be with the vast array of gluten free options.. lactose free tho! agent: Hello Laura, I am very sorry to learn that the snacks which aren't gluten free are placed on the free from shelf. 1/3 I do understand your frustration as I am intolerant to gluten myself and it can make us very sick.2/2 Could you please confirm which store you have seen this and I will speak to them? TY - Eve 3/3 user: Exeter Tesco Metro, thank you! I spoke to one member of staff as feedback, who told a colleague who simply said ‘it’s vegan’ Right..? Thanks agent: Hi Laura. Thank you for bringing this to our attention. I have alerted the store and they are moving them right now. Thanks Megan

Customer is complaining about the snacks which aren't gluten free but placed on the free from shelf which very misleading and potentially dangerous. Agent updates that they have alerted the store and they are moving them right now.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please rethink the placement of as they are not actually gluten free!! Very misleading and potentially dangerous Quinoa chips say on the back they contain wheat! Shouldn’t be with the vast array of gluten free options.. lactose free tho! agent: Hello Laura, I am very sorry to learn that the snacks which aren't gluten free are placed on the free from shelf. 1/3 I do understand your frustration as I am intolerant to gluten myself and it can make us very sick.2/2 Could you please confirm which store you have seen this and I will speak to them? TY - Eve 3/3 user: Exeter Tesco Metro, thank you! I spoke to one member of staff as feedback, who told a colleague who simply said ‘it’s vegan’ Right..? Thanks agent: Hi Laura. Thank you for bringing this to our attention. I have alerted the store and they are moving them right now. Thanks Megan ### Response: Customer is complaining about the snacks which aren't gluten free but placed on the free from shelf which very misleading and potentially dangerous. Agent updates that they have alerted the store and they are moving them right now.

user: did you greedy pigs meet an agreement yet? You seem to think we’re kidding when we say we’ll switch to agent: Spectrum is currently working with Viacom to continue providing its channels. Be assured that Spectrum is commit... user: Be assured spectrum is committed to filling our pockets and giving customers the shittiest service ever? Was that the rest of the tweet? agent: Sorry, I can break up the tweet. "Spectrum is currently working with Viacom to continue providing its channels. -cont... Be assured that Spectrum is committed to holding down the cost of your cable service and reaching an agreement that is -cont... fair for our customers. Our intention is to continue to provide Viacom programming. We appreciate your patience as we work -cont... to resolve this issue on your behalf. For additional information you can visit

The customer says that the spectrum is not using automated system anymore. The agent says spectrum is currently working with Viacom to continue providing channels.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: did you greedy pigs meet an agreement yet? You seem to think we’re kidding when we say we’ll switch to agent: Spectrum is currently working with Viacom to continue providing its channels. Be assured that Spectrum is commit... user: Be assured spectrum is committed to filling our pockets and giving customers the shittiest service ever? Was that the rest of the tweet? agent: Sorry, I can break up the tweet. "Spectrum is currently working with Viacom to continue providing its channels. -cont... Be assured that Spectrum is committed to holding down the cost of your cable service and reaching an agreement that is -cont... fair for our customers. Our intention is to continue to provide Viacom programming. We appreciate your patience as we work -cont... to resolve this issue on your behalf. For additional information you can visit ### Response: The customer says that the spectrum is not using automated system anymore. The agent says spectrum is currently working with Viacom to continue providing channels.

user: ok, I need to change the shipping address on some shipments, I just realized they're going to the wrong place. agent: If the order hasn't entered the shipping process then you can edit the address user: I successfully did it with 2 items, but someone named murfbooks is being difficult. I told them I wanted a refund if they won't cooperate. agent: Hi, glad to hear you were able to do this for both items. Have they submitted the refund ? user: No. I only put in the initial order an hour ago. They were quick to respond the first time, but now have not replied for about 15 minutes. agent: Ah okay- Has the order been marked as shipped? user: I am not sure... It says edit order, but it won't let me cuz it's 3rd party. agent: Please allow the seller a bit longer to respond.

Customer wants to change address ordered items are shipped to, and it only updated for 2 out of 3 items. The third items is with a seller on the site who will need a bit longer to respond and do the update.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: ok, I need to change the shipping address on some shipments, I just realized they're going to the wrong place. agent: If the order hasn't entered the shipping process then you can edit the address user: I successfully did it with 2 items, but someone named murfbooks is being difficult. I told them I wanted a refund if they won't cooperate. agent: Hi, glad to hear you were able to do this for both items. Have they submitted the refund ? user: No. I only put in the initial order an hour ago. They were quick to respond the first time, but now have not replied for about 15 minutes. agent: Ah okay- Has the order been marked as shipped? user: I am not sure... It says edit order, but it won't let me cuz it's 3rd party. agent: Please allow the seller a bit longer to respond. ### Response: Customer wants to change address ordered items are shipped to, and it only updated for 2 out of 3 items. The third items is with a seller on the site who will need a bit longer to respond and do the update.

user: reception and customer service lack but they do offer some pretty cool benefits. They don’t make up for the terrible customer service I receive 90% of the time when I call nor the fact that I rarely have reception.... but they’re pretty cool! And let’s not forget that I can’t talk on the phone and browse the web or use any apps unless I’m on WiFi but I could in 2012..... #stilldisappointed I don’t understand the regression agent: Hey Tamisha! We do understand how you feel! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data network with devices that have Calling Plus capability (also called LTE Calling which allows calls -CO to go over the Sprint LTE network). Some Android devices have this such as LG G6, Stylo 3 (LS-777), V3, X charge and Samsung Galaxy◦J7 Perx (SM-J727P), Note 8, S8 and S8+. Phones have a single-radio and does not have the capability to use data on -CO the LTE network while on a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. When connected to Wi-Fi, customers can make calls and access data. -CO Please let us know if you have any more questions. We are here working for you. Thank you for reaching out to us. Thank you for choosing Sprint. -CO user: I love how you completely ignored the statement about your terrible customer service and reception. agent: Oh no! We don't want you feeling this way. While some experiences may seem less than, we are here working to ensure every customer has a positive experience with Sprint. Kindly send us a direct message. Please lets know what makes you feel this way about us. -CO

Customer is complaining that reception and customer service lack. Agent updated that when connected to wifi customers will make calls and access data.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: reception and customer service lack but they do offer some pretty cool benefits. They don’t make up for the terrible customer service I receive 90% of the time when I call nor the fact that I rarely have reception.... but they’re pretty cool! And let’s not forget that I can’t talk on the phone and browse the web or use any apps unless I’m on WiFi but I could in 2012..... #stilldisappointed I don’t understand the regression agent: Hey Tamisha! We do understand how you feel! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data network with devices that have Calling Plus capability (also called LTE Calling which allows calls -CO to go over the Sprint LTE network). Some Android devices have this such as LG G6, Stylo 3 (LS-777), V3, X charge and Samsung Galaxy◦J7 Perx (SM-J727P), Note 8, S8 and S8+. Phones have a single-radio and does not have the capability to use data on -CO the LTE network while on a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. When connected to Wi-Fi, customers can make calls and access data. -CO Please let us know if you have any more questions. We are here working for you. Thank you for reaching out to us. Thank you for choosing Sprint. -CO user: I love how you completely ignored the statement about your terrible customer service and reception. agent: Oh no! We don't want you feeling this way. While some experiences may seem less than, we are here working to ensure every customer has a positive experience with Sprint. Kindly send us a direct message. Please lets know what makes you feel this way about us. -CO ### Response: Customer is complaining that reception and customer service lack. Agent updated that when connected to wifi customers will make calls and access data.

user: I have been listening to Kendrick Lamar’s damn album but every time I use my skips it kicks me out and won’t let me listen agent: Hi Ray! Are you getting any specific error messages? Can you let us know which device/OS and Spotify version you're using? /YM user: I’m useing the latest version on a iPhone 6s and I get no messages at all Saying that there was errors agent: Hmm. Does logging out, restarting your phone, and logging back in help at all? /YM user: I deleted the app read downloaded its shut down my phone and made a new account and it still is doing it agent: Is this happening when streaming other albums? Can you send us the link to his album? Just tap the three dots > Share > Copy Link /YM user: Yes it doing it for everything. agent: Can you DM us your account's username or email address? We'll check things out backstage /YM

Customer is unable to listen to kendrick lamar's album in SpotifyCares. Agent updated the customer to send the device version, Spotify version and URL of the alumb link and DM the username and email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I have been listening to Kendrick Lamar’s damn album but every time I use my skips it kicks me out and won’t let me listen agent: Hi Ray! Are you getting any specific error messages? Can you let us know which device/OS and Spotify version you're using? /YM user: I’m useing the latest version on a iPhone 6s and I get no messages at all Saying that there was errors agent: Hmm. Does logging out, restarting your phone, and logging back in help at all? /YM user: I deleted the app read downloaded its shut down my phone and made a new account and it still is doing it agent: Is this happening when streaming other albums? Can you send us the link to his album? Just tap the three dots > Share > Copy Link /YM user: Yes it doing it for everything. agent: Can you DM us your account's username or email address? We'll check things out backstage /YM ### Response: Customer is unable to listen to kendrick lamar's album in SpotifyCares. Agent updated the customer to send the device version, Spotify version and URL of the alumb link and DM the username and email address.

user: If you ever used check your accounts. They charged me for months after I canceled my account and refuse to return the money. It's sad because I was a fan of their service, but after calling for MONTHS, I was continually lied to and ignored and now I am out $$, too. agent: Melissa, we're sad to hear you've left but the team is always here to assist. DM us and let's see why you're still being charged. *JamieK user: So AVOID I called many times and talked to many people, but in the end they stole from me after THEIR mistake. agent: Melissa we would never want to leave that impression. What's going on? Send us a DM with more info so our Help team may assist. *JasmineS user: I DM'd, but I'm assuming you won't be able to be help me because no one has helped me yet, even though I was a loyal customer for yrs. agent: Hey Melissa! We work hard for you here at T-Force to find you a solution, meet us in DM! *CameronMadore user: Update on my situation. Took 2 days, 2 communication platforms, and talking to 20 different people, but someone finally listened. I've finally been reimbursed! I also recommend anyone w/similar billing issues contact via Twitter. Calling was useless for me. agent: Glad to hear that, Melissa! T-Force is always here for you and we are only a DM away if needed! :) *KyleSaragosa

Customer is complaining that the he was charged for months after the cancellation of account and he was refused to return the money. Agent asked to DM to assist ans said that T-Force is always there to help them out.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: If you ever used check your accounts. They charged me for months after I canceled my account and refuse to return the money. It's sad because I was a fan of their service, but after calling for MONTHS, I was continually lied to and ignored and now I am out $$, too. agent: Melissa, we're sad to hear you've left but the team is always here to assist. DM us and let's see why you're still being charged. *JamieK user: So AVOID I called many times and talked to many people, but in the end they stole from me after THEIR mistake. agent: Melissa we would never want to leave that impression. What's going on? Send us a DM with more info so our Help team may assist. *JasmineS user: I DM'd, but I'm assuming you won't be able to be help me because no one has helped me yet, even though I was a loyal customer for yrs. agent: Hey Melissa! We work hard for you here at T-Force to find you a solution, meet us in DM! *CameronMadore user: Update on my situation. Took 2 days, 2 communication platforms, and talking to 20 different people, but someone finally listened. I've finally been reimbursed! I also recommend anyone w/similar billing issues contact via Twitter. Calling was useless for me. agent: Glad to hear that, Melissa! T-Force is always here for you and we are only a DM away if needed! :) *KyleSaragosa ### Response: Customer is complaining that the he was charged for months after the cancellation of account and he was refused to return the money. Agent asked to DM to assist ans said that T-Force is always there to help them out.

user: hi there, I have problem with my account keep log out automatically when I login my paypal at checkout. Is there a fix for this? agent: Hi, can you elaborate for us? How are you accessing the site? Mobile or web browser? Have you tried linking your PayPal so you 1/2 dont need to log in each time? Let us know more when you can. Thanks 2/2 user: I'm using the ebay app on my phone. I have to log in paypal acc at checkout but whenever I tapped login. It's loading then logout by itself So I'm not being able to pay until now because of the problem. I did uninstall and reinstall the ebay app but the problem still exists. agent: How are you accessing the mobile to the internet? Wifi or mobile data? When you say log out, are you being logged out of the 1/2 eBay App? Can you share a screenshot of the issue? Let us know, thanks 2/2 user: I'm using Wifi. I'm being logged out from my ebay acc by itself after I tried to log in my paypal at checkout to make a payment. I can't take a screenshot tho, cause it happened so quick at checkout that all i see was I'm already at ebay home asking for login again agent: OK, can I ask you to try turning off your wifi and try mobile data? What phone are you using? Let us know when you can. Thanks user: I tried using mobile data just like you asked me just now but it's still happening. Help me 😢 It's Samsung s6 edge anyway. agent: Thanks for trying that step. It looks like we will need to escalate this to our tech team. DM us your full name, email, postal 1/2 code and eBay App version number raise this to our technical support. Let us know 2/2 user: Done DM you. Please get to me asap as I need to pay for the item sooner. Thanks agent: Thanks for providing that information. I have escalated to the tech team and will notify you once I get a response. Thanks

Customer is complaining that he is unable to make the payment by logging into paypal with both wifi/mobile data. Agent is requesting for the code and eBay app version number and escalated the issue to the tech team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi there, I have problem with my account keep log out automatically when I login my paypal at checkout. Is there a fix for this? agent: Hi, can you elaborate for us? How are you accessing the site? Mobile or web browser? Have you tried linking your PayPal so you 1/2 dont need to log in each time? Let us know more when you can. Thanks 2/2 user: I'm using the ebay app on my phone. I have to log in paypal acc at checkout but whenever I tapped login. It's loading then logout by itself So I'm not being able to pay until now because of the problem. I did uninstall and reinstall the ebay app but the problem still exists. agent: How are you accessing the mobile to the internet? Wifi or mobile data? When you say log out, are you being logged out of the 1/2 eBay App? Can you share a screenshot of the issue? Let us know, thanks 2/2 user: I'm using Wifi. I'm being logged out from my ebay acc by itself after I tried to log in my paypal at checkout to make a payment. I can't take a screenshot tho, cause it happened so quick at checkout that all i see was I'm already at ebay home asking for login again agent: OK, can I ask you to try turning off your wifi and try mobile data? What phone are you using? Let us know when you can. Thanks user: I tried using mobile data just like you asked me just now but it's still happening. Help me 😢 It's Samsung s6 edge anyway. agent: Thanks for trying that step. It looks like we will need to escalate this to our tech team. DM us your full name, email, postal 1/2 code and eBay App version number raise this to our technical support. Let us know 2/2 user: Done DM you. Please get to me asap as I need to pay for the item sooner. Thanks agent: Thanks for providing that information. I have escalated to the tech team and will notify you once I get a response. Thanks ### Response: Customer is complaining that he is unable to make the payment by logging into paypal with both wifi/mobile data. Agent is requesting for the code and eBay app version number and escalated the issue to the tech team.

user: I am a corporate user group customer in idea & want to port in my numbers in vodafone. But every time idea reject application. They are not explaining what the problem is? Help me agent: We are sorry to see you go. Please let us know your reason to port out of Idea network and also your number so we can assist you further. user: Please call on 9045416863 so that i can give you info. agent: Sorry for the trouble caused. As checked the number shared by you is inactive. Kindly share with us your concern & alternate number to assist better. user: Please call on alternate numbers to know more about the details agent: Thank you for sharing your contact details. We will get back to you at the earliest. Regards,Pradnya As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali we understand your concern has been discussed and communicated. Regards, Dinesh.

Customer is complaining about the rejected application every time. Agent requests for the additional details along with the alternate numbers.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I am a corporate user group customer in idea & want to port in my numbers in vodafone. But every time idea reject application. They are not explaining what the problem is? Help me agent: We are sorry to see you go. Please let us know your reason to port out of Idea network and also your number so we can assist you further. user: Please call on 9045416863 so that i can give you info. agent: Sorry for the trouble caused. As checked the number shared by you is inactive. Kindly share with us your concern & alternate number to assist better. user: Please call on alternate numbers to know more about the details agent: Thank you for sharing your contact details. We will get back to you at the earliest. Regards,Pradnya As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali we understand your concern has been discussed and communicated. Regards, Dinesh. ### Response: Customer is complaining about the rejected application every time. Agent requests for the additional details along with the alternate numbers.

user: Hi team, need your help changing a flight. Instead of HKG > BKI return it now needs to be MEL > BKI > HKG. Can you help? agent: Hi Adam. Sorry but Route Change is strictly not allowed. Only Flight Change date/time is possible.Thank you- Mariya user: Am I able to keep the BKI > HKG leg of the journey and cancel the HKG > BKI flight? agent: Hi, kindly provide us with your booking number. We will get it checked - Ed user: Thanks Ed. It’s ZKGU9M. Only 2 of the 4 passengers need to change flight plans, the other 2 will remain as is. agent: Hi Adam, You still can use return flight leg BKI-HKG even you no show for outbound flight and it wont effected another 2 guest in this booking. Thank you- Mariya user: Thanks Mariya, is there anywhere on your website that refers to this in case I have any issues at the airport? agent: No worries. As this is not a Fly thru / connecting flight. Your return flight wont be forfeited and still can utilize even without boarding first flight leg/ Sector. Thank you- Mariya

Customer is enquiring about route change for his fllight,. Agent informs that its not possible, as it is not a fly thru or connecting flight.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi team, need your help changing a flight. Instead of HKG > BKI return it now needs to be MEL > BKI > HKG. Can you help? agent: Hi Adam. Sorry but Route Change is strictly not allowed. Only Flight Change date/time is possible.Thank you- Mariya user: Am I able to keep the BKI > HKG leg of the journey and cancel the HKG > BKI flight? agent: Hi, kindly provide us with your booking number. We will get it checked - Ed user: Thanks Ed. It’s ZKGU9M. Only 2 of the 4 passengers need to change flight plans, the other 2 will remain as is. agent: Hi Adam, You still can use return flight leg BKI-HKG even you no show for outbound flight and it wont effected another 2 guest in this booking. Thank you- Mariya user: Thanks Mariya, is there anywhere on your website that refers to this in case I have any issues at the airport? agent: No worries. As this is not a Fly thru / connecting flight. Your return flight wont be forfeited and still can utilize even without boarding first flight leg/ Sector. Thank you- Mariya ### Response: Customer is enquiring about route change for his fllight,. Agent informs that its not possible, as it is not a fly thru or connecting flight.

user: U changed my flight, I lose boarding position A to C & wouldn't let me $ for priority boarding during check in! #poorservice agent: Mike, in these situations, we're only able to issue the next available boarding position. Did you discuss Upgraded Boarding @ the Gate? user: I did but was told they just sold the last position right before me. I ask to purchase it when I was checking my bag and was told I couldn't agent: Sorry for the trouble, Mike. Upgraded Boarding is popular & sells out fast. Fingers crossed for next time; see you onboard! user: Why are we not allowed to upgrade our positron at the time of the change during luggage check in? agent: Because we allow Passengers to easily make changes to reservations, we don't have an accurate count until closer to boarding time. (1/2) As such, our Gate Agents have the ability to offer Upgraded Boarding when available within one hour of departure. (2/2) user: That makes sense. Wish your check in agent would have explained it that way. agent: We're so sorry for your continued frustration. We hope you will give us another chance.

Customer is complaining about the poor service where they changed their flight and lost boarding position A to C and wouldn't let them $ for priority boarding during check in. Agent updates that their Gate agents have the ability to offer Upgraded boarding when available within one hour of departure and apologies for their continued frustration.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: U changed my flight, I lose boarding position A to C & wouldn't let me $ for priority boarding during check in! #poorservice agent: Mike, in these situations, we're only able to issue the next available boarding position. Did you discuss Upgraded Boarding @ the Gate? user: I did but was told they just sold the last position right before me. I ask to purchase it when I was checking my bag and was told I couldn't agent: Sorry for the trouble, Mike. Upgraded Boarding is popular & sells out fast. Fingers crossed for next time; see you onboard! user: Why are we not allowed to upgrade our positron at the time of the change during luggage check in? agent: Because we allow Passengers to easily make changes to reservations, we don't have an accurate count until closer to boarding time. (1/2) As such, our Gate Agents have the ability to offer Upgraded Boarding when available within one hour of departure. (2/2) user: That makes sense. Wish your check in agent would have explained it that way. agent: We're so sorry for your continued frustration. We hope you will give us another chance. ### Response: Customer is complaining about the poor service where they changed their flight and lost boarding position A to C and wouldn't let them $ for priority boarding during check in. Agent updates that their Gate agents have the ability to offer Upgraded boarding when available within one hour of departure and apologies for their continued frustration.

user: #azTechHelp how do I change GRS replication to LRS? agent: Here is some documentation that should help with this: user: Thanks. How do I make the same change but I have already stored a lot of data? The option to change is grated out agent: If you could post here: and send us a link to the post, we can have an engineer on that team assist. user: Thanks you should see the link agent: Thank you! We have alerted the team and they should respond to your post shortly.

Customer is complaining that how to change GRS replication to LRS. Agent updated that they have alerted the team and they will respond.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #azTechHelp how do I change GRS replication to LRS? agent: Here is some documentation that should help with this: user: Thanks. How do I make the same change but I have already stored a lot of data? The option to change is grated out agent: If you could post here: and send us a link to the post, we can have an engineer on that team assist. user: Thanks you should see the link agent: Thank you! We have alerted the team and they should respond to your post shortly. ### Response: Customer is complaining that how to change GRS replication to LRS. Agent updated that they have alerted the team and they will respond.

user: #mobile_Care I’m looking st buying an xfinity modem from someone. Will it work with my service so I don’t have to rent one anymore agent: Yes, you can buy a modem. You can follow this link to learn which device is approved. ~AT user: the one I’m trying to buy is one of the ones you guys rent out. agent: Is it a modem from XFINITY? ~AT user: Yes it is agent: Were they renting the modem as well or was it purchased? -TS user: They said it wasn’t rented. Found it fishy that they’d try and sell it if it was rented. agent: Let's take a look. Can you DM me so I can look into this further? -TS

Customer is enquiring about buying a xfinity modem for someone. Agent sent an URL to customer so that the customer can learn which device is approved and also informed to sent DM to into further.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #mobile_Care I’m looking st buying an xfinity modem from someone. Will it work with my service so I don’t have to rent one anymore agent: Yes, you can buy a modem. You can follow this link to learn which device is approved. ~AT user: the one I’m trying to buy is one of the ones you guys rent out. agent: Is it a modem from XFINITY? ~AT user: Yes it is agent: Were they renting the modem as well or was it purchased? -TS user: They said it wasn’t rented. Found it fishy that they’d try and sell it if it was rented. agent: Let's take a look. Can you DM me so I can look into this further? -TS ### Response: Customer is enquiring about buying a xfinity modem for someone. Agent sent an URL to customer so that the customer can learn which device is approved and also informed to sent DM to into further.

user: pls I buy 1000 data on renewable, but still didn't receive my 100% bonus. agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO. user: 07057427007 I still didn't receive any msg if my problem has been solved. agent: Good evening, please provide affected number for clarification? SO user: 07057427007 agent: Morning Mohammed, the 100% bonus data has been added to the data plan. Dial *127*0# to checks. TT user: Thank you for taking my issue serious. agent: You are welcome. Stay Unlimited! TT

The customer is complaining that they haven't receive 100% bonus. The agent updated that 100% bonus data has been added to the data plan.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: pls I buy 1000 data on renewable, but still didn't receive my 100% bonus. agent: We apologize for any inconvenience you may have experienced. Kindly provide your number. Thank you. UO. user: 07057427007 I still didn't receive any msg if my problem has been solved. agent: Good evening, please provide affected number for clarification? SO user: 07057427007 agent: Morning Mohammed, the 100% bonus data has been added to the data plan. Dial *127*0# to checks. TT user: Thank you for taking my issue serious. agent: You are welcome. Stay Unlimited! TT ### Response: The customer is complaining that they haven't receive 100% bonus. The agent updated that 100% bonus data has been added to the data plan.

user: live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this? agent: Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying: user: Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn’t the norm? agent: Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps: user: Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service. agent: As long as our min. speeds are met ( there shouldn't be buffering. Reach out: user: Speed is 4x your requirements. Again, streaming regular Hulu is fine, it’s only the live TV that is a hot mess. Will just cancel after trial agent: We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case.

Customer is complaining that his internet connection is fine and they have zero problems streaming shows. Agent suggest that they will definitely recommend reaching out to their team so they can take a closer look.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this? agent: Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying: user: Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn’t the norm? agent: Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps: user: Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service. agent: As long as our min. speeds are met ( there shouldn't be buffering. Reach out: user: Speed is 4x your requirements. Again, streaming regular Hulu is fine, it’s only the live TV that is a hot mess. Will just cancel after trial agent: We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case. ### Response: Customer is complaining that his internet connection is fine and they have zero problems streaming shows. Agent suggest that they will definitely recommend reaching out to their team so they can take a closer look.

user: Good morning, can do I change my flight booked date. Unfortunately last minute got something important have to do settle. Please advise my booking date is 21/11 now I wanna change 23/11. agent: Hi Saranraj, sorry but flight change can only be done up to 48 hours before departure. Thank you. -Miza user: Yesterday I repotted via email. Kindly check this ref no:00552866 agent: We do received it Saranraj. However, regret to inform you for flight change as advice can only be done 48 Hours before departure. >> >>You'll only be able to manage for your return flight and subject to change fee and fare different. You may do it via >> >>Manage my Booking online or counter. Cheers! :) -Amie user: There is no changes for returning flight and time. Now I need for my departure flight charges only. agent: Sorry but it can no longer be done since your flight is tomorrow and flight change can only be done up to 48 hours before. >> You will have to purchase a new flight with the new time -Yana user: If let say I’m not boarding from Airasia for departure in KL, but however may I use the ticket for return flight without any changes. agent: No problem. You will not get any affected from boarding even though you not gonna show up for the outbound flight. Thanks. -jimy user: Okay. Based on your comments I booking a new flight ticket for one way from KUL to TRZ. Then I use back my actual ticket for my return boarding. Thanks agent: Yes, you may do so accordingly or make flight change.Thanks- Ed

Customer enquirers about change his flight booked date. Agent informs customer to make flight change.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Good morning, can do I change my flight booked date. Unfortunately last minute got something important have to do settle. Please advise my booking date is 21/11 now I wanna change 23/11. agent: Hi Saranraj, sorry but flight change can only be done up to 48 hours before departure. Thank you. -Miza user: Yesterday I repotted via email. Kindly check this ref no:00552866 agent: We do received it Saranraj. However, regret to inform you for flight change as advice can only be done 48 Hours before departure. >> >>You'll only be able to manage for your return flight and subject to change fee and fare different. You may do it via >> >>Manage my Booking online or counter. Cheers! :) -Amie user: There is no changes for returning flight and time. Now I need for my departure flight charges only. agent: Sorry but it can no longer be done since your flight is tomorrow and flight change can only be done up to 48 hours before. >> You will have to purchase a new flight with the new time -Yana user: If let say I’m not boarding from Airasia for departure in KL, but however may I use the ticket for return flight without any changes. agent: No problem. You will not get any affected from boarding even though you not gonna show up for the outbound flight. Thanks. -jimy user: Okay. Based on your comments I booking a new flight ticket for one way from KUL to TRZ. Then I use back my actual ticket for my return boarding. Thanks agent: Yes, you may do so accordingly or make flight change.Thanks- Ed ### Response: Customer enquirers about change his flight booked date. Agent informs customer to make flight change.

user: what do I do if my music stops playing. Like a song in a playlist will end but it won't move onto the next and then I can't Even play any song from the playlist, a different playlist etc. it just won't play I've already exited and went back into the app many times agent: Hey there! Can you let us know the device, operating system, and Spotify version you're using? We'll see what we can suggest /PL user: Apple iPhone SE, iOS 11, and newest version of Spotify. agent: Thanks for that! Does logging out > restarting the device > logging back in help at all? Keep us posted /CG user: Finally got around to trying it and no that did not work. It plays one song and then doesn't move on and makes it so I can't play anything agent: We see. Can you try the steps here for us: user: This seems to have worked thanks! agent: Great! Glad to hear it's working. Just let us know if we can help with anything else. 🙂 /VK

Customer is complaining that he is unable to play the songs in queue on Spotify app and it stops after playing 1 song. Agent requests for the details about the device, operating system and the Spotify version. Also suggests to follow few steps by sharing an URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what do I do if my music stops playing. Like a song in a playlist will end but it won't move onto the next and then I can't Even play any song from the playlist, a different playlist etc. it just won't play I've already exited and went back into the app many times agent: Hey there! Can you let us know the device, operating system, and Spotify version you're using? We'll see what we can suggest /PL user: Apple iPhone SE, iOS 11, and newest version of Spotify. agent: Thanks for that! Does logging out > restarting the device > logging back in help at all? Keep us posted /CG user: Finally got around to trying it and no that did not work. It plays one song and then doesn't move on and makes it so I can't play anything agent: We see. Can you try the steps here for us: user: This seems to have worked thanks! agent: Great! Glad to hear it's working. Just let us know if we can help with anything else. 🙂 /VK ### Response: Customer is complaining that he is unable to play the songs in queue on Spotify app and it stops after playing 1 song. Agent requests for the details about the device, operating system and the Spotify version. Also suggests to follow few steps by sharing an URL.

user: hi again! My live TV stream seems to be working fine everywhere except when I try and watch Blazers basketball on it says "connection error" seems to be the only channel with issues. Anyone else having issues? agent: Hi! This sounds like an issue we're looking into. If you're willing to provide your ZIP Code, we're happy to take a closer look. user: 97216! agent: Thanks! Are you streaming through anything such as a Roku or Chromecast to the TV, or just our app on the TV itself? user: I'm using my computer and the Hulu website. agent: Got it. We can confirm this is something we're investigating with high priority. In the meantime, try: user: It's working for me now! Thanks for everything! agent: Sure thing! We're glad to hear this. We'll be sure to update our team, but if anything else comes up, feel free to let us know! 👍

The customer his live TV stream is working everywhere but when he tries watching it with Blazers basketball it says "connection error". The agent asks to send the ZIP code and sends a link to resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi again! My live TV stream seems to be working fine everywhere except when I try and watch Blazers basketball on it says "connection error" seems to be the only channel with issues. Anyone else having issues? agent: Hi! This sounds like an issue we're looking into. If you're willing to provide your ZIP Code, we're happy to take a closer look. user: 97216! agent: Thanks! Are you streaming through anything such as a Roku or Chromecast to the TV, or just our app on the TV itself? user: I'm using my computer and the Hulu website. agent: Got it. We can confirm this is something we're investigating with high priority. In the meantime, try: user: It's working for me now! Thanks for everything! agent: Sure thing! We're glad to hear this. We'll be sure to update our team, but if anything else comes up, feel free to let us know! 👍 ### Response: The customer his live TV stream is working everywhere but when he tries watching it with Blazers basketball it says "connection error". The agent asks to send the ZIP code and sends a link to resolve the issue.

user: when you get an email to say your order is ready and waiting 😁 then get told to go away because it is 11.45am and you can’t have it until 12pm 😡 said I could wait but was told it still may not be ready..... 😳 agent: We're sorry to hear this, Gemma :( We do say orders can be collected from midday here but can completely understand you being annoyed when you'd had an email. 1/2 Which store were you collecting from and did you manage to get your order before you let? 2/2 user: Hello, it was the York Vangarde store, and no I went away empty handed as they said they couldn’t guarantee they would have scanned all parcels even if I waited an extra 15mins until 12pm... I went back today and collected my parcel On balance, I went to the Harrogate store Sat 18th Nov and received amazing service from Jerome on the refund/ collection point. He processed my refund, found my item to collect and even took away the extra packaging. Very helpful ☺️☺️☺️ agent: We've fed this back to our Store Manager, Gemma. We're glad you have your parcel now but really sorry this wasn't sorted yesterday for you. 1/2 We've also been in touch with our Harrogate Store Manager to let them know what you've said about Jerome. We'll make sure this gets back to him and he gets some well deserved recognition :) Thanks. 2/2

Customer arrived fifteen minutes early to pick up a package and was told it was unknown when the package would be ready for pick up. Agent asked which store gave the poor service and did the customer ever receive his package.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when you get an email to say your order is ready and waiting 😁 then get told to go away because it is 11.45am and you can’t have it until 12pm 😡 said I could wait but was told it still may not be ready..... 😳 agent: We're sorry to hear this, Gemma :( We do say orders can be collected from midday here but can completely understand you being annoyed when you'd had an email. 1/2 Which store were you collecting from and did you manage to get your order before you let? 2/2 user: Hello, it was the York Vangarde store, and no I went away empty handed as they said they couldn’t guarantee they would have scanned all parcels even if I waited an extra 15mins until 12pm... I went back today and collected my parcel On balance, I went to the Harrogate store Sat 18th Nov and received amazing service from Jerome on the refund/ collection point. He processed my refund, found my item to collect and even took away the extra packaging. Very helpful ☺️☺️☺️ agent: We've fed this back to our Store Manager, Gemma. We're glad you have your parcel now but really sorry this wasn't sorted yesterday for you. 1/2 We've also been in touch with our Harrogate Store Manager to let them know what you've said about Jerome. We'll make sure this gets back to him and he gets some well deserved recognition :) Thanks. 2/2 ### Response: Customer arrived fifteen minutes early to pick up a package and was told it was unknown when the package would be ready for pick up. Agent asked which store gave the poor service and did the customer ever receive his package.

user: getting this new error now... Getting more errors everyday, Laptop crashes all the time #BSOD... Pl help... agent: 1/2 This is odd, Prasanna. This might cause of an antivirus software that triggers this error, as can a corrupted NTFS volume. 2/2 Disable the program and confirm that this resolves the error. If it does, check the updates thru manufacturer's website. user: I do not have any ANTIVIRUS installed on my machine... An there's no external device plugged in to it... agent: Got it! We can follow the steps on this article: to troubleshoot blue screen errors. Keep us posted. user: Will do the required and keep you posted... agent: Sure! We'll keep an eye for your update. Hi, Prasanna! Just a quick follow up. Were we able to resolve your concern? If not, just let us know and we’re here for you. user: It did work out... Laptop hasn't crashed in the last 2 days... Thank You so much for the help... 😄😄 agent: You’re welcome! Share your thoughts about our support here:

The customer is complaining that they are getting more and more new errors everyday and laptop crashes all the time. The agent updated that might cause of an antivirus software that triggers that error and asked to disable the program and confirm that this resolves the error.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: getting this new error now... Getting more errors everyday, Laptop crashes all the time #BSOD... Pl help... agent: 1/2 This is odd, Prasanna. This might cause of an antivirus software that triggers this error, as can a corrupted NTFS volume. 2/2 Disable the program and confirm that this resolves the error. If it does, check the updates thru manufacturer's website. user: I do not have any ANTIVIRUS installed on my machine... An there's no external device plugged in to it... agent: Got it! We can follow the steps on this article: to troubleshoot blue screen errors. Keep us posted. user: Will do the required and keep you posted... agent: Sure! We'll keep an eye for your update. Hi, Prasanna! Just a quick follow up. Were we able to resolve your concern? If not, just let us know and we’re here for you. user: It did work out... Laptop hasn't crashed in the last 2 days... Thank You so much for the help... 😄😄 agent: You’re welcome! Share your thoughts about our support here: ### Response: The customer is complaining that they are getting more and more new errors everyday and laptop crashes all the time. The agent updated that might cause of an antivirus software that triggers that error and asked to disable the program and confirm that this resolves the error.

user: It’s amazing how could check a bag on a non-code share airline through in the past, but now useless, rude, agent Rob in MSP! agent: We've made changes recently to our baggage policy, so it may not be possible. Our apologies for any rudeness you received. user: It’s two AA tickets on your airline...give me a break. It should be possible. Seems like your policies are all about being jerks! SAME AIRLINE, with a 3 hour connection time in DFW. Just because separate tickets. ::such a load of crap and your agent needs to be fired! EP’s deserve respect from your shoddy airline! agent: We're only seeing you booked on a one way flight, Jason. Please DM your record locator and we'll look into it. user: It’s for my mother who is traveling with me to Dallas and then is taking Eagle to GCK about 4 hours after we arrive. agent: We know it's disappointing. The policy has recently changed, and bags are only checked to the destination of the each ticket.

Customer complaining about American air check the baggage non code share air line from past but now its not. Agent updated that the baggage policy was made changes recently and bags are only checked to the destination of each ticket.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: It’s amazing how could check a bag on a non-code share airline through in the past, but now useless, rude, agent Rob in MSP! agent: We've made changes recently to our baggage policy, so it may not be possible. Our apologies for any rudeness you received. user: It’s two AA tickets on your airline...give me a break. It should be possible. Seems like your policies are all about being jerks! SAME AIRLINE, with a 3 hour connection time in DFW. Just because separate tickets. ::such a load of crap and your agent needs to be fired! EP’s deserve respect from your shoddy airline! agent: We're only seeing you booked on a one way flight, Jason. Please DM your record locator and we'll look into it. user: It’s for my mother who is traveling with me to Dallas and then is taking Eagle to GCK about 4 hours after we arrive. agent: We know it's disappointing. The policy has recently changed, and bags are only checked to the destination of the each ticket. ### Response: Customer complaining about American air check the baggage non code share air line from past but now its not. Agent updated that the baggage policy was made changes recently and bags are only checked to the destination of each ticket.

user: Never mind my isp is experiencing really bad problems it wasn't SE good to know good job /sarcasm agent: Good evening, what issues are you having with your service? user: Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on? agent: Were any lights lit on the battery backup unit? user: I just told you I did all the usual troubleshooting and found nothing out of the ordinary agent: We asked so that we could understand your issue. Can you tell us about the lights? user: ... System Status is green. No other lights are on in the box. Router lights are also green, no orange Please don't treat me like I don't Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting agent: Please follow and DM. user: No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here. agent: That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue. user: I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you agent: So you already know this is an issue that we are working on in your area?

Here customer is having some issue where router light are not working properly and he want a solution. Here agent tells to follow steps for better troubleshooting and then tells him to message him and stay connected for the better solution.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Never mind my isp is experiencing really bad problems it wasn't SE good to know good job /sarcasm agent: Good evening, what issues are you having with your service? user: Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on? agent: Were any lights lit on the battery backup unit? user: I just told you I did all the usual troubleshooting and found nothing out of the ordinary agent: We asked so that we could understand your issue. Can you tell us about the lights? user: ... System Status is green. No other lights are on in the box. Router lights are also green, no orange Please don't treat me like I don't Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting agent: Please follow and DM. user: No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here. agent: That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue. user: I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you agent: So you already know this is an issue that we are working on in your area? ### Response: Here customer is having some issue where router light are not working properly and he want a solution. Here agent tells to follow steps for better troubleshooting and then tells him to message him and stay connected for the better solution.

user: get 5511 off the ground in rdu. This is ridiculous!! People have connecting flights in CLT that yoh left less than hour for. Answer! ! agent: We're showing an expected arrival into CLT at 5:06p. We’ve backed you up on the next flight out just in case, Chris. user: Ty. Always will accept an upgrade ;) agent: You're welcome, Chris. user: Hold 1809 til i get there please 5511 held on tarmac in clt agent: Run, run, run, you got this! That airport cardio is a must today. #yougotthis user: Made it you can take me off 8:24 flight, currently at gate B7 Ty agent: Great news, Chris. You're welcome.

Customer is complaining that they have connecting flights in CLT that they left less than hour for. Agent updated that they have backed up on the next flight out just in case.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: get 5511 off the ground in rdu. This is ridiculous!! People have connecting flights in CLT that yoh left less than hour for. Answer! ! agent: We're showing an expected arrival into CLT at 5:06p. We’ve backed you up on the next flight out just in case, Chris. user: Ty. Always will accept an upgrade ;) agent: You're welcome, Chris. user: Hold 1809 til i get there please 5511 held on tarmac in clt agent: Run, run, run, you got this! That airport cardio is a must today. #yougotthis user: Made it you can take me off 8:24 flight, currently at gate B7 Ty agent: Great news, Chris. You're welcome. ### Response: Customer is complaining that they have connecting flights in CLT that they left less than hour for. Agent updated that they have backed up on the next flight out just in case.

user: can you check order FT287235 for me. I purchased the Paw Patrol monkey temple on this order and it said in stock but it doesn’t seem to be on the actual order for some reason? But you’ve taken my money? Please make sure the item is on the order for when I collect agent: Hi I am sorry but this item has been cancelled and refunded due to no stock available. ~ Catherine user: How can you sell me it though, I want the whole thing cancelling then as I’m travelling to get that item. You can’t sell me an item that’s clearly not in stock. What a joke. Either cancel my order or source me the item by Thursday or a complaint will be going in agent: Hi, I can only apologise for the inconvenience this has caused the other 2 items are available for collection, I am unable to source you the paw partol item as this is out of stock, and has been refunded back to your PayPal account. user: That’s no good to me though, you’ve sold me the item at that price. It’s not my fault you then can’t source it. You’ve agreed to sell me the item and a simple refund is not acceptable. Please arrange a manager to call me ASAP to discuss this. agent: I am sorry but managers have no access to live chat please call 03456402020 to speak with a manager. ~ Catherine user: Tell them to expect my call. You’ve misled me, I won’t use Argos ever again. How can you think this is ok? You will find me one I can assure you of that! Who tells my kid they can’t have this item now? I bet you won’t. Apparently you have no managers 😂 what a joke. Get me a manager!! ! Stop ignoring me! I’m going nowhere until I have my item agent: Hi Tom, I am sorry about this, I have sent your chats through to one of our Managers. Jan user: So they do exist? You might wanna give “Luke” a nudge to remind him. Tell him to improve his attitude while you’re at it Do you have any idea when the manager will have time to respond to me? agent: Hi Tom, My name is Mandy and I am the duty manager here today, Can you please DM us so that we can reply, I look forward to your reply

Customer is requesting to check the order whether its in stock or not and requests to make sure the item is on the order whey they collect. Agent apologies for the inconvenience also updates that they have sent the chats through to on of their managers who can look at this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can you check order FT287235 for me. I purchased the Paw Patrol monkey temple on this order and it said in stock but it doesn’t seem to be on the actual order for some reason? But you’ve taken my money? Please make sure the item is on the order for when I collect agent: Hi I am sorry but this item has been cancelled and refunded due to no stock available. ~ Catherine user: How can you sell me it though, I want the whole thing cancelling then as I’m travelling to get that item. You can’t sell me an item that’s clearly not in stock. What a joke. Either cancel my order or source me the item by Thursday or a complaint will be going in agent: Hi, I can only apologise for the inconvenience this has caused the other 2 items are available for collection, I am unable to source you the paw partol item as this is out of stock, and has been refunded back to your PayPal account. user: That’s no good to me though, you’ve sold me the item at that price. It’s not my fault you then can’t source it. You’ve agreed to sell me the item and a simple refund is not acceptable. Please arrange a manager to call me ASAP to discuss this. agent: I am sorry but managers have no access to live chat please call 03456402020 to speak with a manager. ~ Catherine user: Tell them to expect my call. You’ve misled me, I won’t use Argos ever again. How can you think this is ok? You will find me one I can assure you of that! Who tells my kid they can’t have this item now? I bet you won’t. Apparently you have no managers 😂 what a joke. Get me a manager!! ! Stop ignoring me! I’m going nowhere until I have my item agent: Hi Tom, I am sorry about this, I have sent your chats through to one of our Managers. Jan user: So they do exist? You might wanna give “Luke” a nudge to remind him. Tell him to improve his attitude while you’re at it Do you have any idea when the manager will have time to respond to me? agent: Hi Tom, My name is Mandy and I am the duty manager here today, Can you please DM us so that we can reply, I look forward to your reply ### Response: Customer is requesting to check the order whether its in stock or not and requests to make sure the item is on the order whey they collect. Agent apologies for the inconvenience also updates that they have sent the chats through to on of their managers who can look at this issue.

user: Love how can’t complete basic maths... Run start - run finish is 15mins? agent: Mind if we take this one? Just to clarify, is this your Apple Activity app? user: Yep. Used the Nike app to record. Couldn’t understand why Nike app showed me a 15min workout but showed the start stop time that’s 30mins+ agent: To clarify, does your run look accurate within the NRC app? user: No. Halved the run time and distance but shows the app starting and finishing at the correct time. agent: What device, OS, and version of the NRC app are you using? Could you pass us a screenshot of the run? user: iPhone 6+. Newest OS. And the run was done on the version prior yesterday’s update. agent: Just to clarify, are you using iOS 11.1 and NRC app version 5.10? user: Yes to 11.1 and I used the previous update to 5.10 because I didn’t see the update. agent: We recommend editing your run to match the duration it should be. Go ahead and log out> log in and go on a test run. Report back.

Customer is complaining about the Nike app which showed them 15 mins workout but showed the start stop time that's 30 mins. Agent recommended editing their run to match the duration, go ahead and logout and then log in and go on a test run and report back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Love how can’t complete basic maths... Run start - run finish is 15mins? agent: Mind if we take this one? Just to clarify, is this your Apple Activity app? user: Yep. Used the Nike app to record. Couldn’t understand why Nike app showed me a 15min workout but showed the start stop time that’s 30mins+ agent: To clarify, does your run look accurate within the NRC app? user: No. Halved the run time and distance but shows the app starting and finishing at the correct time. agent: What device, OS, and version of the NRC app are you using? Could you pass us a screenshot of the run? user: iPhone 6+. Newest OS. And the run was done on the version prior yesterday’s update. agent: Just to clarify, are you using iOS 11.1 and NRC app version 5.10? user: Yes to 11.1 and I used the previous update to 5.10 because I didn’t see the update. agent: We recommend editing your run to match the duration it should be. Go ahead and log out> log in and go on a test run. Report back. ### Response: Customer is complaining about the Nike app which showed them 15 mins workout but showed the start stop time that's 30 mins. Agent recommended editing their run to match the duration, go ahead and logout and then log in and go on a test run and report back.

user: Forget #ryanaircancellations, 2 wks ago delayed me by a day and a half and still haven't replied to my emails. #airlinehell agent: Hi Tim. We're sorry you haven't received a reply to your claim. Our Customer Relations work on cases in order of date received. 1/2 You'll get a response soon. Thanks for your continued patience. 2/2 user: I'm a patient person, but can I recommend you add in an auto-responder? The receipt of my email is still yet to be confirmed. agent: Hi Tim, did you get a case reference or email reference? If not, we may not have received your email. Please DM your email address, 1/2 contact number and any references via the link below, and we'll be happy to check this for you. 2/2

Customer is complaining about not been replied to his emails. Agent informed that there customer relations work on cases in order of date received and asked regarding case reference and informed to DM the email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Forget #ryanaircancellations, 2 wks ago delayed me by a day and a half and still haven't replied to my emails. #airlinehell agent: Hi Tim. We're sorry you haven't received a reply to your claim. Our Customer Relations work on cases in order of date received. 1/2 You'll get a response soon. Thanks for your continued patience. 2/2 user: I'm a patient person, but can I recommend you add in an auto-responder? The receipt of my email is still yet to be confirmed. agent: Hi Tim, did you get a case reference or email reference? If not, we may not have received your email. Please DM your email address, 1/2 contact number and any references via the link below, and we'll be happy to check this for you. 2/2 ### Response: Customer is complaining about not been replied to his emails. Agent informed that there customer relations work on cases in order of date received and asked regarding case reference and informed to DM the email address.

user: are you ever gonna deliver my COD WW2 only pre ordered it in June!! ! agent: What delivery date were you given in your original order confirmation email? user: Friday which was the release date agent: What is showing on your tracking? I'm afraid we don't have access to account details here on Twitter. user: Obviously ain’t even left yet Oh n here’s my original order I’ve only contacted customer services 5 times and sent 2 complaint emails in 3 days n gotten nothing but lies and fake promises agent: What Customer Service advise you when you contacted the last time? user: That it would be delivered today not looking likely though is it? agent: Orders can ship the day of delivery and still arrive on time. Please keep us posted, we want to help any way we can, Andrew!

COD WWII was pre-ordered to arrive on day of release but had not arrived. Items can be sent same day (but it didn't arrive, useless help so hard to put a good response in here).

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: are you ever gonna deliver my COD WW2 only pre ordered it in June!! ! agent: What delivery date were you given in your original order confirmation email? user: Friday which was the release date agent: What is showing on your tracking? I'm afraid we don't have access to account details here on Twitter. user: Obviously ain’t even left yet Oh n here’s my original order I’ve only contacted customer services 5 times and sent 2 complaint emails in 3 days n gotten nothing but lies and fake promises agent: What Customer Service advise you when you contacted the last time? user: That it would be delivered today not looking likely though is it? agent: Orders can ship the day of delivery and still arrive on time. Please keep us posted, we want to help any way we can, Andrew! ### Response: COD WWII was pre-ordered to arrive on day of release but had not arrived. Items can be sent same day (but it didn't arrive, useless help so hard to put a good response in here).

user: We have #MicrosoftFamily We have given our dd permission a minimum 4 times to login to certain websites, & /1 yet she still requires permission from one of us when she tries to view the website. Why??? /2 agent: Hi there! Let’s investigate this for you. Which version of Windows do you have? Which type of account are you using? user: We all have Windows 10. 2x adult accounts, 2x child accounts It does same for both children. It appears that all the data websites require these days, affects the website name that’s been authorised This makes things extremely difficult, as even if authorised by parent account, the website still cannot be accessed. agent: That's strange. Were you able to access these websites before? Have you tried using a different web browser? user: Only before we set up Microsoft Family agent: Help is here. You can set the right limits for your child by following the steps here: Hi there! Is everything sorted now? Let us know should you need further assistance.

Customer is enquiring about the denied access to one of their family members when tried to view the website. Agent requests to try using different browser and states to set the right limits by following the steps from shared URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: We have #MicrosoftFamily We have given our dd permission a minimum 4 times to login to certain websites, & /1 yet she still requires permission from one of us when she tries to view the website. Why??? /2 agent: Hi there! Let’s investigate this for you. Which version of Windows do you have? Which type of account are you using? user: We all have Windows 10. 2x adult accounts, 2x child accounts It does same for both children. It appears that all the data websites require these days, affects the website name that’s been authorised This makes things extremely difficult, as even if authorised by parent account, the website still cannot be accessed. agent: That's strange. Were you able to access these websites before? Have you tried using a different web browser? user: Only before we set up Microsoft Family agent: Help is here. You can set the right limits for your child by following the steps here: Hi there! Is everything sorted now? Let us know should you need further assistance. ### Response: Customer is enquiring about the denied access to one of their family members when tried to view the website. Agent requests to try using different browser and states to set the right limits by following the steps from shared URL.

user: Please add support for other U2F capable browsers like Opera and Firefox (via plugin). Having to use codes is a right pain! ! agent: Hey there, we can pass this suggestion to our dev team as a possible improvement! user: Thx. Opera works 👌 with Google & Github U2F logins. Dropbox prompts for sms code, useless if no 📶. U2F !=📶 dependent. agent: Thanks again! We’ve made a note of this and passed over your feedback to our Developers ✍️ user: It's now October and it still doesn't work. Google 'sms 2fa insecure' to see why you should drop SMS 2FA and enable U2F in _all_ browsers. agent: Hi there, we’ll pass your suggestion onto our dev team. Just so you’re aware, Opera isn’t a supported browser for... 1/2 ...Dropbox.com. You can see the supported browsers at the following page: 2/2 user: It's obvious Opera isn't supported. Don't hide behind this excuse, it's not the 90s anymore: 'best viewed in Netscape'. The prob != Opera… as U2F works perfectly with Google and Github in Opera. SMS is 2FA insecure, unreliable and cumbersome. It rarely works where I live. FYI simply changing user agent in Opera to Chrome allows U2F logins on Dropbox. This doesn't take months to add, or require special support. And finally, Firefox _is_ a supported browser but U2F logins don't work on Dropbox, whereas they work on Github. agent: Hi again, can you let us know which OS are you using? Please DM us details so we can further look into this! Thanks!

Customer is requesting to add support for other U2F cable browsers like Opera and Firefox via plugin since they have to use codes in a right pain. Agent updates that this has been sent to developers team and requests to DM details to have a further look into this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please add support for other U2F capable browsers like Opera and Firefox (via plugin). Having to use codes is a right pain! ! agent: Hey there, we can pass this suggestion to our dev team as a possible improvement! user: Thx. Opera works 👌 with Google & Github U2F logins. Dropbox prompts for sms code, useless if no 📶. U2F !=📶 dependent. agent: Thanks again! We’ve made a note of this and passed over your feedback to our Developers ✍️ user: It's now October and it still doesn't work. Google 'sms 2fa insecure' to see why you should drop SMS 2FA and enable U2F in _all_ browsers. agent: Hi there, we’ll pass your suggestion onto our dev team. Just so you’re aware, Opera isn’t a supported browser for... 1/2 ...Dropbox.com. You can see the supported browsers at the following page: 2/2 user: It's obvious Opera isn't supported. Don't hide behind this excuse, it's not the 90s anymore: 'best viewed in Netscape'. The prob != Opera… as U2F works perfectly with Google and Github in Opera. SMS is 2FA insecure, unreliable and cumbersome. It rarely works where I live. FYI simply changing user agent in Opera to Chrome allows U2F logins on Dropbox. This doesn't take months to add, or require special support. And finally, Firefox _is_ a supported browser but U2F logins don't work on Dropbox, whereas they work on Github. agent: Hi again, can you let us know which OS are you using? Please DM us details so we can further look into this! Thanks! ### Response: Customer is requesting to add support for other U2F cable browsers like Opera and Firefox via plugin since they have to use codes in a right pain. Agent updates that this has been sent to developers team and requests to DM details to have a further look into this issue.

user: Missed 3 trains due to no parking spaces because of changes! What are you going to do? #didcotstation agent: Hello Jo. Are you a car park season ticket holder? - Jordan user: No - there are spaces in that one. I always get in somewhere, roadworks in big car park have reduced spaces agent: The work is for a new £20 million multi-storey car-park, information here: . Do you travel regularly? - Jordan user: Yes Thanks for sending,very impressive but seems to say reduced parking till summer 2018. Alternatives not identified. You should warn people agent: Apologies again for the issues you've had Jo. We'll feed this back. I trust that you'll start seeing the improvements very soon. Natalie

Customer is complaining that 3 trains got missed due to no parking space. Agent asked to reduce the parking so that there will be improvement and issue can be done with.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Missed 3 trains due to no parking spaces because of changes! What are you going to do? #didcotstation agent: Hello Jo. Are you a car park season ticket holder? - Jordan user: No - there are spaces in that one. I always get in somewhere, roadworks in big car park have reduced spaces agent: The work is for a new £20 million multi-storey car-park, information here: . Do you travel regularly? - Jordan user: Yes Thanks for sending,very impressive but seems to say reduced parking till summer 2018. Alternatives not identified. You should warn people agent: Apologies again for the issues you've had Jo. We'll feed this back. I trust that you'll start seeing the improvements very soon. Natalie ### Response: Customer is complaining that 3 trains got missed due to no parking space. Agent asked to reduce the parking so that there will be improvement and issue can be done with.

user: If it wasn’t for the NBA League pass television companion I’d ask for my money back. The television part of it is complete garbage. agent: I apologize for the experience. What is happening? I would like to assist you further. Have you done any troubleshooting? user: The problem is that you only have 1 channel in HD. If the game isn’t on that channel the picture quality is horrible. Has nothing to do with the box it’s the fact that no HD channels come in horrible. agent: I understand. Have you had a technician out to see why this happening the way it is? I can schedule one for you. user: That won’t solve anything unless the technician can make the channels turn into HD. agent: If it is an HD channel, he will work to make sure it is coming in HD. user: The HD channels are fine it’s the none HD channels that are garbage. Until Spectrum upgrades their service from analog to all digital or all HD this problem will continue. Non not none agent: I understand. I will pass this information along. user: Thank You. Thank you for letting me vent. Happy Holidays to you, and your family. agent: The same to you and yours! If you need anything in the future, feel free to reach out to us here. Thank you for being with us!

Customer is complaining that he needs technician who can fix the box where HD channels comes with picture quality. Agent updated that they will work on it to resolve the isuue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: If it wasn’t for the NBA League pass television companion I’d ask for my money back. The television part of it is complete garbage. agent: I apologize for the experience. What is happening? I would like to assist you further. Have you done any troubleshooting? user: The problem is that you only have 1 channel in HD. If the game isn’t on that channel the picture quality is horrible. Has nothing to do with the box it’s the fact that no HD channels come in horrible. agent: I understand. Have you had a technician out to see why this happening the way it is? I can schedule one for you. user: That won’t solve anything unless the technician can make the channels turn into HD. agent: If it is an HD channel, he will work to make sure it is coming in HD. user: The HD channels are fine it’s the none HD channels that are garbage. Until Spectrum upgrades their service from analog to all digital or all HD this problem will continue. Non not none agent: I understand. I will pass this information along. user: Thank You. Thank you for letting me vent. Happy Holidays to you, and your family. agent: The same to you and yours! If you need anything in the future, feel free to reach out to us here. Thank you for being with us! ### Response: Customer is complaining that he needs technician who can fix the box where HD channels comes with picture quality. Agent updated that they will work on it to resolve the isuue.

user: Only left my toilet bag with all my make up on the train home from Edinburgh god knows what I’ll look like for work tomorrow 😳 agent: Oh no, sorry to hear this. Please report your item lost by contacting our lost property team on 03331 031 031 option 1, 3 user: Have continually tried but just gives a number for kings cross which never answers and the web page just tells you what lost property is 😡 agent: It would be handed into Edinburgh if found then they would call you back, Debbie user: Why would it be handed into Edinburgh? According to your web page it would be the station it terminated at which was london How would they know my number?? ? agent: Oh apologies, I read it as you were travelling to Edinburgh. It would terminate at Euston so you would need to leave a message with lost property and they would call you back if found user: Well the train said it terminated at kings cross not euston, if you’ve ever tried to contact LP u can’t leave msge agent: I see, maybe can assist with this issue?

Customer is complaining about the lost property where they have left their toilet bag with all their makeup on the train home to Edinburgh. Agent updates that it would terminate at Euston so that they need to leave a message with lost property and they will call back if the property is found.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Only left my toilet bag with all my make up on the train home from Edinburgh god knows what I’ll look like for work tomorrow 😳 agent: Oh no, sorry to hear this. Please report your item lost by contacting our lost property team on 03331 031 031 option 1, 3 user: Have continually tried but just gives a number for kings cross which never answers and the web page just tells you what lost property is 😡 agent: It would be handed into Edinburgh if found then they would call you back, Debbie user: Why would it be handed into Edinburgh? According to your web page it would be the station it terminated at which was london How would they know my number?? ? agent: Oh apologies, I read it as you were travelling to Edinburgh. It would terminate at Euston so you would need to leave a message with lost property and they would call you back if found user: Well the train said it terminated at kings cross not euston, if you’ve ever tried to contact LP u can’t leave msge agent: I see, maybe can assist with this issue? ### Response: Customer is complaining about the lost property where they have left their toilet bag with all their makeup on the train home to Edinburgh. Agent updates that it would terminate at Euston so that they need to leave a message with lost property and they will call back if the property is found.

user: The story of live tv :( always buffering agent: Oh no! Please try a quick reboot of your Roku+modem along w/: user: Done all that. Goes buffering every minute for a few seconds. Occasionally keeps showing same commercial over and over after buffering agent: Sorry to hear that hasn't helped. We'd like to take a look on our end. Please call/chat us here: user: Internet is good so its not an issue on our end with speed so maybe this is system wide agent: Thanks for checking your internet connection. Please give us a call or start a chat so we can look into this more closely. user: Isnt this a chat? agent: Since we don't have access to account info via Twitter, please contact our Viewer Experience team by phone or live chat.

Customer complaining about hulu support live tv always buffering. Agent suggests to reboot of his Roku modem along using URL and suggests to contact his viewer experience team by phone or live chat.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: The story of live tv :( always buffering agent: Oh no! Please try a quick reboot of your Roku+modem along w/: user: Done all that. Goes buffering every minute for a few seconds. Occasionally keeps showing same commercial over and over after buffering agent: Sorry to hear that hasn't helped. We'd like to take a look on our end. Please call/chat us here: user: Internet is good so its not an issue on our end with speed so maybe this is system wide agent: Thanks for checking your internet connection. Please give us a call or start a chat so we can look into this more closely. user: Isnt this a chat? agent: Since we don't have access to account info via Twitter, please contact our Viewer Experience team by phone or live chat. ### Response: Customer complaining about hulu support live tv always buffering. Agent suggests to reboot of his Roku modem along using URL and suggests to contact his viewer experience team by phone or live chat.

user: Hey agent: Hi, are you referring to Auto-Lock, manually locking the iPhone or both? Is there a protective case or film on your iPhone? user: The auto lock. Tried changing the time setting and powering off. Yes I have a case on my phone. agent: Please, can you test for us by removing the protective case? Let us know if your iPhone goes into Sleep mode this time. user: It did go to sleep this time. I have an iPhone 8 plus if that matters. agent: Congratulations on your iPhone 8 Plus! This actually might be with the case itself. Does it fit snug or can it be adjusted? user: Never mind. That didn’t work. It’s been sitting with no case on the wireless charger for 5 minutes and counting and still not locked agent: Is the iPhone connected to a wall outlet or a computer right now? DM us back, we'll dive further into this there.

Customer is complaining about auto lock feature for not working. Agent is inquiring whether the iPhone connected to wall outlet or a computer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey agent: Hi, are you referring to Auto-Lock, manually locking the iPhone or both? Is there a protective case or film on your iPhone? user: The auto lock. Tried changing the time setting and powering off. Yes I have a case on my phone. agent: Please, can you test for us by removing the protective case? Let us know if your iPhone goes into Sleep mode this time. user: It did go to sleep this time. I have an iPhone 8 plus if that matters. agent: Congratulations on your iPhone 8 Plus! This actually might be with the case itself. Does it fit snug or can it be adjusted? user: Never mind. That didn’t work. It’s been sitting with no case on the wireless charger for 5 minutes and counting and still not locked agent: Is the iPhone connected to a wall outlet or a computer right now? DM us back, we'll dive further into this there. ### Response: Customer is complaining about auto lock feature for not working. Agent is inquiring whether the iPhone connected to wall outlet or a computer.

user: - way too many husks in your organic oats; putting the bairns off porridge! Quality control issue maybe? agent: Hi Mailliw, I'm sorry that there is too much husks in our organic oats, I understand how frustrating this must have been for you. 1/5 I would like to fully document your feedback and issue a refund for you, to do this can you provide me with some details 2/5 Are you happy for me to pass your details on to our supplier in case they wish to contact you? 4/5 Could you DM us your full name, address, email, barcode, date code, supplier code on product and picture of your receipt. 3/5 And lastly, would you prefer we sent you a Moneycard refund via post or email? 5/5 user: Dude you have no idea #firstworldproblems Top quality customer service for getting back to me; I don’t actually need or deserve a refund but if this helps with quality control 👍🏻 agent: Hi Mailliw, if you DM us with your details also we can have this fed back to our supplier for review? Ty - Darren

Customer is complaining that they are too much husks in their organic oats and thinks that this maybe the quality control issue. Agent updates to Dm their details so that they can fed back to their suppliers for review and also asks what would they prefer when they sent a moneycard refund via post or email.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - way too many husks in your organic oats; putting the bairns off porridge! Quality control issue maybe? agent: Hi Mailliw, I'm sorry that there is too much husks in our organic oats, I understand how frustrating this must have been for you. 1/5 I would like to fully document your feedback and issue a refund for you, to do this can you provide me with some details 2/5 Are you happy for me to pass your details on to our supplier in case they wish to contact you? 4/5 Could you DM us your full name, address, email, barcode, date code, supplier code on product and picture of your receipt. 3/5 And lastly, would you prefer we sent you a Moneycard refund via post or email? 5/5 user: Dude you have no idea #firstworldproblems Top quality customer service for getting back to me; I don’t actually need or deserve a refund but if this helps with quality control 👍🏻 agent: Hi Mailliw, if you DM us with your details also we can have this fed back to our supplier for review? Ty - Darren ### Response: Customer is complaining that they are too much husks in their organic oats and thinks that this maybe the quality control issue. Agent updates to Dm their details so that they can fed back to their suppliers for review and also asks what would they prefer when they sent a moneycard refund via post or email.

user: Help? I've had a buyer purchase my item but they're in Italy but my listing specified UK only. Can I cancel without repercussion? agent: Hey, you can open a cancel transaction request, be sure to message your buyer to let them know what has happened 1/2 2/2if you want to ship domestically only you can select this with your buyer requirements user: As you can see listing specified domestic postage only So I've put in a cancellation request and contacted the buyer with an explanation why, but what happens if they still want to proceed? agent: Having only UK postage option doesn't block buyers from other countries​ from bidding or buying, you will need to update1/2 2/2 your buyer requirements. Let us know if you are having trouble canceling and we will take a closer look user: I've begun cancellation proceedings. Buyer hadn't paid yet anyway, but as of yet hasn't responded. I'll keep you posted. agent: Great, do keep us updated 👍

Customer enquirers about cancelling an order. Agent informs customer to let them know if they have trouble in cancelling order.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Help? I've had a buyer purchase my item but they're in Italy but my listing specified UK only. Can I cancel without repercussion? agent: Hey, you can open a cancel transaction request, be sure to message your buyer to let them know what has happened 1/2 2/2if you want to ship domestically only you can select this with your buyer requirements user: As you can see listing specified domestic postage only So I've put in a cancellation request and contacted the buyer with an explanation why, but what happens if they still want to proceed? agent: Having only UK postage option doesn't block buyers from other countries​ from bidding or buying, you will need to update1/2 2/2 your buyer requirements. Let us know if you are having trouble canceling and we will take a closer look user: I've begun cancellation proceedings. Buyer hadn't paid yet anyway, but as of yet hasn't responded. I'll keep you posted. agent: Great, do keep us updated 👍 ### Response: Customer enquirers about cancelling an order. Agent informs customer to let them know if they have trouble in cancelling order.

user: According to your website the following countries Turkey, Lebanon, Jordan, Egypt and Saudi Arabia have specific regulations of electronics that can go into hand luggage. Why are the Maldives not on this list as that is what states? agent: Hi Michiel, the Maldives is included on the list here user: So the government doesn’t require it but BA does? That is a BA list. The gov is authoritative source I would think. Also outbound your staff said no iPhone 7s which is smaller than the measurements. agent: website, then you'll need to contact them directly. We are complying with the UK Governments new security requirements for cabin baggage. user: The link to DfT doesn’t have Maldives on there. Click on the link in your own website. You refer to the government on your website. I don’t need to contact them. You should as you are not in line with the DfT. Your staff at LGW told me it was a Maldives rule and I should familiarise myself with the law over there. I found it is a BA rule, not a UK DfT rule. agent: Hi Michiel. We're sorry you remain unhappy. We're complying with the UK Government’s new security requirements 1/2 for cabin baggage on direct flights from certain countries. 2/2 user: Maldives is not on their website. So show me the letter from DfT that says Maldives is on there. Have you checked the link you send me? Maldives not on DfT website. So you will be wholly responsible if anything happens. You didn’t inform people travelling or people there? When did the DfT add Maldives? agent: We're sorry for the delayed reply, Michiel. We refer you to General Conditions of Carriage. They tell passengers what we'll and won't do user: Fine. Still Maldives not on the DfT website. So, show me based on what you added Maldives to the list. agent: We're waiting for further information on this matter, Michiel. We'll get back to you as soon as possible. Hi, we ask customers flying from the Maldives to comply with the additional security requirements and are unable to discuss 1/2 matters of operational security, however, the safety of our customers is our top priroity. We're not able to discuss further 2/3 details about all the measures we take, as to do so would make them less effective. 3/3

Customer is complaining for having different regulations of electronics that can go into hand luggage for Maldives.. Agent states that they are complying with the UK governments new security requirements for cabin baggage.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: According to your website the following countries Turkey, Lebanon, Jordan, Egypt and Saudi Arabia have specific regulations of electronics that can go into hand luggage. Why are the Maldives not on this list as that is what states? agent: Hi Michiel, the Maldives is included on the list here user: So the government doesn’t require it but BA does? That is a BA list. The gov is authoritative source I would think. Also outbound your staff said no iPhone 7s which is smaller than the measurements. agent: website, then you'll need to contact them directly. We are complying with the UK Governments new security requirements for cabin baggage. user: The link to DfT doesn’t have Maldives on there. Click on the link in your own website. You refer to the government on your website. I don’t need to contact them. You should as you are not in line with the DfT. Your staff at LGW told me it was a Maldives rule and I should familiarise myself with the law over there. I found it is a BA rule, not a UK DfT rule. agent: Hi Michiel. We're sorry you remain unhappy. We're complying with the UK Government’s new security requirements 1/2 for cabin baggage on direct flights from certain countries. 2/2 user: Maldives is not on their website. So show me the letter from DfT that says Maldives is on there. Have you checked the link you send me? Maldives not on DfT website. So you will be wholly responsible if anything happens. You didn’t inform people travelling or people there? When did the DfT add Maldives? agent: We're sorry for the delayed reply, Michiel. We refer you to General Conditions of Carriage. They tell passengers what we'll and won't do user: Fine. Still Maldives not on the DfT website. So, show me based on what you added Maldives to the list. agent: We're waiting for further information on this matter, Michiel. We'll get back to you as soon as possible. Hi, we ask customers flying from the Maldives to comply with the additional security requirements and are unable to discuss 1/2 matters of operational security, however, the safety of our customers is our top priroity. We're not able to discuss further 2/3 details about all the measures we take, as to do so would make them less effective. 3/3 ### Response: Customer is complaining for having different regulations of electronics that can go into hand luggage for Maldives.. Agent states that they are complying with the UK governments new security requirements for cabin baggage.

user: DVR did not record any of my Thursday shows. Not cool #grrrrrr agent: Oh my. We can look into this issue for you. Did you get any error messages? -Allan user: No just stopped working. Reboot has it working again, but no idea there was an issue. agent: Ok. Do any of them show up in the missed recordings folder? -Allan user: I don't see a missed recordings folder. Lost & found says show did not record for unknown reasons agent: Ok. Please let us know if this continues. We may need to replace the box if it does.-Allan user: Will do. First time I’ve had an issue. Thanks. agent: You are most welcome. -Allan

Customer is saying that DVR does not record any of the thursday shows. Agent updated that there is a need to change a box due to missed recording folder.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: DVR did not record any of my Thursday shows. Not cool #grrrrrr agent: Oh my. We can look into this issue for you. Did you get any error messages? -Allan user: No just stopped working. Reboot has it working again, but no idea there was an issue. agent: Ok. Do any of them show up in the missed recordings folder? -Allan user: I don't see a missed recordings folder. Lost & found says show did not record for unknown reasons agent: Ok. Please let us know if this continues. We may need to replace the box if it does.-Allan user: Will do. First time I’ve had an issue. Thanks. agent: You are most welcome. -Allan ### Response: Customer is saying that DVR does not record any of the thursday shows. Agent updated that there is a need to change a box due to missed recording folder.

user: How do BankAmeriDeals work? I added one and used it but nothing is showing up as earned? agent: It takes 3-5 days from the purchase date before the transaction is in our system. It takes up to 7 days from the purchase date before the credit displays on your Earned tab. user: So it will show up in a week? Does it become a statement credit or a rewards award to deposit in checking? agent: Please click the link to respond. You can choose how you would like the refund online. user: I’m confused agent: Please click the link so we can speak privately. user: Speaking about what agent: You can choose how you want to receive the rewards where it displays the reward info in online banking.

The customer asks how does the BankAmeriDeals works and says that he added one and used it but nothing is showing up as earned. The agent informs that it will take 3-5 days from the purchase date before the transaction in their system and it takes up to 7 days from the purchase date before the credit displays on customer's earned tab.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: How do BankAmeriDeals work? I added one and used it but nothing is showing up as earned? agent: It takes 3-5 days from the purchase date before the transaction is in our system. It takes up to 7 days from the purchase date before the credit displays on your Earned tab. user: So it will show up in a week? Does it become a statement credit or a rewards award to deposit in checking? agent: Please click the link to respond. You can choose how you would like the refund online. user: I’m confused agent: Please click the link so we can speak privately. user: Speaking about what agent: You can choose how you want to receive the rewards where it displays the reward info in online banking. ### Response: The customer asks how does the BankAmeriDeals works and says that he added one and used it but nothing is showing up as earned. The agent informs that it will take 3-5 days from the purchase date before the transaction in their system and it takes up to 7 days from the purchase date before the credit displays on customer's earned tab.

user: I updated my router and now cannot print. Any ideas? I went in and changed my ip address. no luck #hppsdr #ijkhelp agent: Hi Cathy, thanks for tweeting. If you are unable to print wireless, then try to reboot the router, printer and computer once...1/3 user: Thanks.....everything has been rebooted but the router..will see what happens. agent: Which printer do you use? Have you connected the printer to the network? Check what error you get from PSDR: ..2/3 Please reply in a DM so that I can assist you better. Regards ^ Sanal...3/3 Perfect. Let me know how that goes. Thanks ^ Sanal user: All fixed. Thank you so much! Just missed that one small critical detail! agent: Glad to hear that everything is fixed, Cathy. Please reach out again for any further assistance. Regards ^ Sanal

Customer is enquiring about the router which is not getting print even though after changing IP address. Agent is happy for customer response and asking them to reach out for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I updated my router and now cannot print. Any ideas? I went in and changed my ip address. no luck #hppsdr #ijkhelp agent: Hi Cathy, thanks for tweeting. If you are unable to print wireless, then try to reboot the router, printer and computer once...1/3 user: Thanks.....everything has been rebooted but the router..will see what happens. agent: Which printer do you use? Have you connected the printer to the network? Check what error you get from PSDR: ..2/3 Please reply in a DM so that I can assist you better. Regards ^ Sanal...3/3 Perfect. Let me know how that goes. Thanks ^ Sanal user: All fixed. Thank you so much! Just missed that one small critical detail! agent: Glad to hear that everything is fixed, Cathy. Please reach out again for any further assistance. Regards ^ Sanal ### Response: Customer is enquiring about the router which is not getting print even though after changing IP address. Agent is happy for customer response and asking them to reach out for further assistance.

user: hey my computer just stopped working after updating whats going on buds i cant even contact customer support on my laptop or phone! groovy! agent: We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started? user: windows ten? surface pro 2 i think i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... gave me error code 0x80300113 agent: 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers. user: yes it was the fall update ive been on device manager it doesnt say anything needs updating agent: If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here:

Customer is complaining about the computer which stopped working after updating and can't even contact customer support on their laptop or phone. Agent requests to run the Surface Diagnostic Toolkit to check for possible corrupted files in the given URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hey my computer just stopped working after updating whats going on buds i cant even contact customer support on my laptop or phone! groovy! agent: We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started? user: windows ten? surface pro 2 i think i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... gave me error code 0x80300113 agent: 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers. user: yes it was the fall update ive been on device manager it doesnt say anything needs updating agent: If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here: ### Response: Customer is complaining about the computer which stopped working after updating and can't even contact customer support on their laptop or phone. Agent requests to run the Surface Diagnostic Toolkit to check for possible corrupted files in the given URL.

user: My touchpad stopped working after #FallCreatorsUpdate, and it is so persistent despite everything I tried including downloading vendor drivers, Synaptics drivers, all kinds of drivers. Still yellow exclamation mark. agent: Hello. Let's take a look at this. To troubleshoot this issue, follow Harshavardhan Rathod's post on this link: user: I tried all steps he suggested. None worked, unfortunately. Still, like this ⬇️ I am really disappointed... agent: Let’s sort the touchpad issue by performing a clean boot, here’s how: user: I performed a clean boot, tried installing vendor provided drivers, drivers downloaded from Synaptic website, Windows drivers ("I have a diskette") None worked. Any other suggestions? I am using an HP notebook. agent: Got it. For in-depth troubleshooting in resolving this issue, let's seek the help of our Answer Desk team. Contact them here: Hello. Just checking up on you. Were you able to contact our Answer Desk team? user: Honestly I skipped this last step you suggested. Still no touchpad on #FallCreatorsUpdate. agent: Thanks for the info. For better assistance, we suggest contacting our Answer Desk team so they can look at the issue. Click here to reach them:

Customer enquired that Touch pad is not working after Fall creator update. Agent updated to contact Answer Desk Team for resolving the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My touchpad stopped working after #FallCreatorsUpdate, and it is so persistent despite everything I tried including downloading vendor drivers, Synaptics drivers, all kinds of drivers. Still yellow exclamation mark. agent: Hello. Let's take a look at this. To troubleshoot this issue, follow Harshavardhan Rathod's post on this link: user: I tried all steps he suggested. None worked, unfortunately. Still, like this ⬇️ I am really disappointed... agent: Let’s sort the touchpad issue by performing a clean boot, here’s how: user: I performed a clean boot, tried installing vendor provided drivers, drivers downloaded from Synaptic website, Windows drivers ("I have a diskette") None worked. Any other suggestions? I am using an HP notebook. agent: Got it. For in-depth troubleshooting in resolving this issue, let's seek the help of our Answer Desk team. Contact them here: Hello. Just checking up on you. Were you able to contact our Answer Desk team? user: Honestly I skipped this last step you suggested. Still no touchpad on #FallCreatorsUpdate. agent: Thanks for the info. For better assistance, we suggest contacting our Answer Desk team so they can look at the issue. Click here to reach them: ### Response: Customer enquired that Touch pad is not working after Fall creator update. Agent updated to contact Answer Desk Team for resolving the issue.

user: Phenomenal work everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the £50. agent: Not great to hear Tristan, which service are you travelling on please? user: Thanks for answering, my fiancée and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats? agent: Apologies for this issue Tristan. Did you originally have seat reservations for this service? user: We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc... agent: 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not 3/3 being able to get your seat by contacting our Customer Resolutions team here:

Customer is complaining about the seat reservation though he had the ticket of reservation he and his fiance unable to sit and travel on the seats. Customer apologized for inconvenience and suggested to contact customer resolutions team to claim a compensation.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Phenomenal work everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the £50. agent: Not great to hear Tristan, which service are you travelling on please? user: Thanks for answering, my fiancée and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats? agent: Apologies for this issue Tristan. Did you originally have seat reservations for this service? user: We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc... agent: 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not 3/3 being able to get your seat by contacting our Customer Resolutions team here: ### Response: Customer is complaining about the seat reservation though he had the ticket of reservation he and his fiance unable to sit and travel on the seats. Customer apologized for inconvenience and suggested to contact customer resolutions team to claim a compensation.

user: Why can’t I send videos via text to android users agent: We'd like to help. Which device and OS does this occur on? Are you getting an error when you attempt to send MMS messages? user: 6 plus, OS 11.0.3 Yes, the red exclamation mark pops up agent: Are the MMS settings on in Settings > Messages? Also, have you tried restarting the app or your iPhone? user: Yes, I’ve done all 3 agent: Got it, thanks. To clarify is this a specific contact or any Android user? Also, is it a group message, individual or both? user: Any android user it’s an individual message agent: Alright, understood. Have you contacted your carrier about this issue? DM us and let us know.

The customer is complaining that why can't they send videos to android users. The agent asked to restart the device and to dm them to know about more.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Why can’t I send videos via text to android users agent: We'd like to help. Which device and OS does this occur on? Are you getting an error when you attempt to send MMS messages? user: 6 plus, OS 11.0.3 Yes, the red exclamation mark pops up agent: Are the MMS settings on in Settings > Messages? Also, have you tried restarting the app or your iPhone? user: Yes, I’ve done all 3 agent: Got it, thanks. To clarify is this a specific contact or any Android user? Also, is it a group message, individual or both? user: Any android user it’s an individual message agent: Alright, understood. Have you contacted your carrier about this issue? DM us and let us know. ### Response: The customer is complaining that why can't they send videos to android users. The agent asked to restart the device and to dm them to know about more.

user: When you don’t pay for Spotify the experience is really shit, worse than the radio… where do I click to upgrade: ? If you want me to pay money for downgrading then experiencing a much *not cool* experience please show me how to give you my money again agent: Hi Tim! We'd love to help out. You can upgrade to Premium here: 🙂 /MU user: Didn’t seem to be any option that I could find in the iOS app agent: Sorry for the confusion. It's not possible to upgrade within the app, but you should be able to subscribe by heading to the link we've provided. Hope that helps /PB user: Thanks for the clarification ;-) agent: You're welcome! Let us know if you ever need us again. We'd be... /PB

Customer is enquiring about how to upgrade to premium because he didn't find any option in the iOS app. Agent states it isn't possible to upgrade within the app and where he can upgrade by sharing an URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When you don’t pay for Spotify the experience is really shit, worse than the radio… where do I click to upgrade: ? If you want me to pay money for downgrading then experiencing a much *not cool* experience please show me how to give you my money again agent: Hi Tim! We'd love to help out. You can upgrade to Premium here: 🙂 /MU user: Didn’t seem to be any option that I could find in the iOS app agent: Sorry for the confusion. It's not possible to upgrade within the app, but you should be able to subscribe by heading to the link we've provided. Hope that helps /PB user: Thanks for the clarification ;-) agent: You're welcome! Let us know if you ever need us again. We'd be... /PB ### Response: Customer is enquiring about how to upgrade to premium because he didn't find any option in the iOS app. Agent states it isn't possible to upgrade within the app and where he can upgrade by sharing an URL.

user: can you guys help me? my router is plugged in and everything is connected but there’s a red globe and says i have no coax connection. please help agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know. user: Have done this 30 times but will try again agent: Thank you for trying. Do you have access to your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage. user: I have access to it. I tried unplugging and replugging and still didn’t work. agent: Thanks for trying that. Is the System Status light green currently? Also, is there an Alarm Silence button? user: The light is green and there is no alarm button agent: Thank you for checking. Please follow and DM us when you get a chance. user: This is what I see Done agent: Press and hold the blue "ONT Reset" button down for 20secs. This should reset and restore your services. Let us know if this helps.

The customer is complaining that even though they have plugged in everything it says they have no coax connection. The agent asked to dm them even the issue persists.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can you guys help me? my router is plugged in and everything is connected but there’s a red globe and says i have no coax connection. please help agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know. user: Have done this 30 times but will try again agent: Thank you for trying. Do you have access to your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage. user: I have access to it. I tried unplugging and replugging and still didn’t work. agent: Thanks for trying that. Is the System Status light green currently? Also, is there an Alarm Silence button? user: The light is green and there is no alarm button agent: Thank you for checking. Please follow and DM us when you get a chance. user: This is what I see Done agent: Press and hold the blue "ONT Reset" button down for 20secs. This should reset and restore your services. Let us know if this helps. ### Response: The customer is complaining that even though they have plugged in everything it says they have no coax connection. The agent asked to dm them even the issue persists.

user: Dear Please fix this. If you have almost 500 "I have this question too," then it's a problem. agent: We'd be happy to look into what's happening with your Mac. Do you notice this happening while using a specific app? Any connected devices during this time? For example, an external monitor or hard drive? user: It happens regardless of devices being attached. It happens across all the of the apps I'm running: Mail, Preview, Chrome, Word, Excel. It happens even if only one app is running. agent: Do you have any apps that launch when you start up the Mac? Have you noticed this since day one of the High Sierra upgrade or has it occurred more recently? user: It has happened more recently. I updated to 10.13.1 on 11/3, and the freezing began over the weekend. agent: Good to know. Were there any other changes to the Mac this past weekend? Are there any updates available in the Mac App Store > Updates? user: Last update was 11/11: Pages, Numbers, Keynote. No new updates available now. agent: We understand. Let's take a closer look at this together in DM.

Customer is complaining about the apple device which happens regardless of devices being attached. Agents asks about the recently occurred updates and tells to take a closer look at this together in DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Dear Please fix this. If you have almost 500 "I have this question too," then it's a problem. agent: We'd be happy to look into what's happening with your Mac. Do you notice this happening while using a specific app? Any connected devices during this time? For example, an external monitor or hard drive? user: It happens regardless of devices being attached. It happens across all the of the apps I'm running: Mail, Preview, Chrome, Word, Excel. It happens even if only one app is running. agent: Do you have any apps that launch when you start up the Mac? Have you noticed this since day one of the High Sierra upgrade or has it occurred more recently? user: It has happened more recently. I updated to 10.13.1 on 11/3, and the freezing began over the weekend. agent: Good to know. Were there any other changes to the Mac this past weekend? Are there any updates available in the Mac App Store > Updates? user: Last update was 11/11: Pages, Numbers, Keynote. No new updates available now. agent: We understand. Let's take a closer look at this together in DM. ### Response: Customer is complaining about the apple device which happens regardless of devices being attached. Agents asks about the recently occurred updates and tells to take a closer look at this together in DM.

user: one more week tell goodbye HELLO #UnlockUnlimited #HR4HR #UnCarrier agent: We would hate to see you leave. Can you let us know why you feel this way? -PP user: i have already told you why i am not doing this again hey how many retweets for a free month ? agent: We saw that you're are service issues. Please send us a Direct Message, so that we can further assist you. -PP user: Nope i am good everyone on all 4 of my lines have been experiencing dropped calls for the last month agent: We do understand that this can be frustrating. We would like to help you. -PP Please send us a Direct Message, so that we can further assist you. -PP

Customer is complaining about experiencing dropped calls for the last month. Agent requests for additional information over DM to assist further.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: one more week tell goodbye HELLO #UnlockUnlimited #HR4HR #UnCarrier agent: We would hate to see you leave. Can you let us know why you feel this way? -PP user: i have already told you why i am not doing this again hey how many retweets for a free month ? agent: We saw that you're are service issues. Please send us a Direct Message, so that we can further assist you. -PP user: Nope i am good everyone on all 4 of my lines have been experiencing dropped calls for the last month agent: We do understand that this can be frustrating. We would like to help you. -PP Please send us a Direct Message, so that we can further assist you. -PP ### Response: Customer is complaining about experiencing dropped calls for the last month. Agent requests for additional information over DM to assist further.

user: ive been trying to use youre support chat but it wont work and im having problems starting up some games i need help agent: Here to help! Are you getting any error code or message? Please provide us more details about the issue user: no no error code i went to start up the game but when i get to the main menu to press start or x it wont work on all my games agent: That's odd. Please try rebuilding the database. Follow the steps on the next article: user: alright ill try it agent: Tweet us back anytime, we are here to help! user: all we had to do was unplug the remote but thanks agent: Great! Happy gaming!

The customer is having problem in starting up some games and says its resolved after unplugging the remote. The agent is asking for error code or message and asks the customer to rebuild the database by providing procedural steps.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: ive been trying to use youre support chat but it wont work and im having problems starting up some games i need help agent: Here to help! Are you getting any error code or message? Please provide us more details about the issue user: no no error code i went to start up the game but when i get to the main menu to press start or x it wont work on all my games agent: That's odd. Please try rebuilding the database. Follow the steps on the next article: user: alright ill try it agent: Tweet us back anytime, we are here to help! user: all we had to do was unplug the remote but thanks agent: Great! Happy gaming! ### Response: The customer is having problem in starting up some games and says its resolved after unplugging the remote. The agent is asking for error code or message and asks the customer to rebuild the database by providing procedural steps.

user: wow your quiet carriage surpasses itself tonight on 735 Chester to Euston. Screaming, drunks, the lot and staff don't care. agent: The quiet coach is hard to strictly enforce but staff would ask passengers to keep noise levels to a minimum user: That is a weak reply, your staff are too scared to even attempt to enforce. Plus she thinks she's in carriage D! agent: We'll certainly pass on your comments regarding this, Alex user: Much better 20 plus customers face this extreme noise than your staff get off their comfy seats and speak to her Excellent stuff....whilst we all suffer in quiet zone....oh hold on staff member just walked through and...ignored them :) agent: If you're unhappy with your experience onboard tonight and wish to complain please visit our website:

The customer is complaining that thye face extreme noise while travelling. The agent updated that they will surely pass comments regarding that.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: wow your quiet carriage surpasses itself tonight on 735 Chester to Euston. Screaming, drunks, the lot and staff don't care. agent: The quiet coach is hard to strictly enforce but staff would ask passengers to keep noise levels to a minimum user: That is a weak reply, your staff are too scared to even attempt to enforce. Plus she thinks she's in carriage D! agent: We'll certainly pass on your comments regarding this, Alex user: Much better 20 plus customers face this extreme noise than your staff get off their comfy seats and speak to her Excellent stuff....whilst we all suffer in quiet zone....oh hold on staff member just walked through and...ignored them :) agent: If you're unhappy with your experience onboard tonight and wish to complain please visit our website: ### Response: The customer is complaining that thye face extreme noise while travelling. The agent updated that they will surely pass comments regarding that.

user: Oooookay, why isn't Google Play reading my SD card anymore? agent: Hi there. Could you restart the device and make sure you're using the most updated version of the Google Play Music app? Keep us posted. user: Hi there, did that: checked to see if the card was legible, changed it back from internal to SD card, cleared cache and restarted agent: Got it. Just checking in, did the troubleshooting steps help? Let us know. user: Nope, sadly. I'm about to uninstall all updates to Google Play Music and reinstall them... agent: Thanks for the follow-up info. Yes you can uninstall & reinstall the Play Music app updates and then restart your device. Hope this helps. user: Reverting to factory and then reinstalling updates seems to have done the trick. Thanks for checking in, and thanks for your assistance! agent: You're very welcome! Glad it worked.

Customer is complaining that Google play is not reading SD card. Agent asked to re install the Google play app.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Oooookay, why isn't Google Play reading my SD card anymore? agent: Hi there. Could you restart the device and make sure you're using the most updated version of the Google Play Music app? Keep us posted. user: Hi there, did that: checked to see if the card was legible, changed it back from internal to SD card, cleared cache and restarted agent: Got it. Just checking in, did the troubleshooting steps help? Let us know. user: Nope, sadly. I'm about to uninstall all updates to Google Play Music and reinstall them... agent: Thanks for the follow-up info. Yes you can uninstall & reinstall the Play Music app updates and then restart your device. Hope this helps. user: Reverting to factory and then reinstalling updates seems to have done the trick. Thanks for checking in, and thanks for your assistance! agent: You're very welcome! Glad it worked. ### Response: Customer is complaining that Google play is not reading SD card. Agent asked to re install the Google play app.

user: how do u explain this???? Within 20 MNS 1gb gone???? Seriously????? agent: Check tips on how to manage your data here access billing here Incase you still have any problem, DM your number for help. user: this is not the first time am using this subscription,, it lasts 1 week minimum,, I need value for my subscription agent: Sorry about that is the affected number 0723***082. user: yes agent: Our call is not being responded to, advise when available please user: call at 1300 ??? ? agent: We have been in touch.

Here customer complain about internet issue where 1 gb of data is gone within 20 minutes. Here Agents sends a link where customer can find how to manage data and also tells him to message if it wont get resolve so that thier team can help her over it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: how do u explain this???? Within 20 MNS 1gb gone???? Seriously????? agent: Check tips on how to manage your data here access billing here Incase you still have any problem, DM your number for help. user: this is not the first time am using this subscription,, it lasts 1 week minimum,, I need value for my subscription agent: Sorry about that is the affected number 0723***082. user: yes agent: Our call is not being responded to, advise when available please user: call at 1300 ??? ? agent: We have been in touch. ### Response: Here customer complain about internet issue where 1 gb of data is gone within 20 minutes. Here Agents sends a link where customer can find how to manage data and also tells him to message if it wont get resolve so that thier team can help her over it.

user: Am I the only one who can’t use the App Store ? agent: We want to help you get connected to the App Store. Have you tried these steps? user: Yes I did everything. I can open the App Store but I can’t update my app agent: Thank you for completing those steps. Which device are you having these issues with? Can you provide the iOS version? user: I’ve got an IPhone 6S and iOS 11.0.2 agent: We'd like for you to try deleting the app and redownloading it from the App Store. Ensure you have a backup of before trying. user: It’s working now. Thank you agent: Absolutely. We're happy to have helped!

Customer is having an issue with App Store app. Agent informed the customer to delete the app and redownload it from App store.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Am I the only one who can’t use the App Store ? agent: We want to help you get connected to the App Store. Have you tried these steps? user: Yes I did everything. I can open the App Store but I can’t update my app agent: Thank you for completing those steps. Which device are you having these issues with? Can you provide the iOS version? user: I’ve got an IPhone 6S and iOS 11.0.2 agent: We'd like for you to try deleting the app and redownloading it from the App Store. Ensure you have a backup of before trying. user: It’s working now. Thank you agent: Absolutely. We're happy to have helped! ### Response: Customer is having an issue with App Store app. Agent informed the customer to delete the app and redownload it from App store.

user: great service you provide, ruining one of the better weekends in sports with horrible signals on ESPN networks. Check out the ending to the Fl-Gonzaga game, if you can see. #fixyoursignal agent: I apologize for the issues you are having with the services. Have your concerns been addressed? If not, I will need the account holders name and service address to review this. Can you send this information in a private message? user: It's most of the south side of Lexington, not just one household. Been going on since Thursday Morning. agent: I can submit the feedback. I will need at least the zip code to submit for that us. user: 40515 and 40517 Thank You agent: I apologize for any inconvenience this has caused. Are you experiencing any other issues that you need our assistance with? user: No other issues at this time. Thank you. agent: You're welcome and thank you for being with us!

Customer is complaining about the poor signals on the ESPN network. Agent requests for the name, zip code and the service address for better assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: great service you provide, ruining one of the better weekends in sports with horrible signals on ESPN networks. Check out the ending to the Fl-Gonzaga game, if you can see. #fixyoursignal agent: I apologize for the issues you are having with the services. Have your concerns been addressed? If not, I will need the account holders name and service address to review this. Can you send this information in a private message? user: It's most of the south side of Lexington, not just one household. Been going on since Thursday Morning. agent: I can submit the feedback. I will need at least the zip code to submit for that us. user: 40515 and 40517 Thank You agent: I apologize for any inconvenience this has caused. Are you experiencing any other issues that you need our assistance with? user: No other issues at this time. Thank you. agent: You're welcome and thank you for being with us! ### Response: Customer is complaining about the poor signals on the ESPN network. Agent requests for the name, zip code and the service address for better assistance.

user: why can't listen to anymore? 🙁 Cc. HELP! agent: Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME user: Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue agent: Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME user: I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02 agent: Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME user: It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps. agent: Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME user: I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available Could it be because I activated the Premium trial and it just went back to the free version? agent: You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU user: The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue agent: Can you DM us your account's username or email address? We'll check things backstage /MU

The customer says that he can't listen to @18979 anymore and says that he is not getting any error message but nothing happens when he just pressed PLAY. The agent asks whether the customer getting any errror messages when tries to listen to The xx, then asks to send over device model/OS and the spotify version and then to DM customer's account username or email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why can't listen to anymore? 🙁 Cc. HELP! agent: Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME user: Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue agent: Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME user: I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02 agent: Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME user: It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps. agent: Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME user: I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available Could it be because I activated the Premium trial and it just went back to the free version? agent: You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU user: The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue agent: Can you DM us your account's username or email address? We'll check things backstage /MU ### Response: The customer says that he can't listen to @18979 anymore and says that he is not getting any error message but nothing happens when he just pressed PLAY. The agent asks whether the customer getting any errror messages when tries to listen to The xx, then asks to send over device model/OS and the spotify version and then to DM customer's account username or email address.

user: thnx to the update, I haven’t had service the last 2 days. Nothing on the support page helps. Great update🙄 agent: We'll help in any way we can. Are you getting a "Searching" icon in the top left? Which carrier are you using? user: Yes and agent: Let's make sure the settings for your carrier are up to date. user: Im assuming they are because I didn’t see an option to update and it showed at&t next to carrier, but “not available” next to network agent: Thanks for those details. Check out this article and let us know if the issue perists: user: I have performed all those and none have worked agent: Let's look into this a bit closer. Join us in DM by using this link:

Customer is complaining about the issue with the service after the previous update and states that didn't get any help visiting the support page. Agent suggests to update the carrier settings and requests to check out the article he shared to resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: thnx to the update, I haven’t had service the last 2 days. Nothing on the support page helps. Great update🙄 agent: We'll help in any way we can. Are you getting a "Searching" icon in the top left? Which carrier are you using? user: Yes and agent: Let's make sure the settings for your carrier are up to date. user: Im assuming they are because I didn’t see an option to update and it showed at&t next to carrier, but “not available” next to network agent: Thanks for those details. Check out this article and let us know if the issue perists: user: I have performed all those and none have worked agent: Let's look into this a bit closer. Join us in DM by using this link: ### Response: Customer is complaining about the issue with the service after the previous update and states that didn't get any help visiting the support page. Agent suggests to update the carrier settings and requests to check out the article he shared to resolve the issue.

user: Hi, my prime delivery has been delayed for three days due to ‘external factors’. What does this actually mean? agent: Hi, Chris! I'm really sorry your parcel has been delayed. It's our busiest time of year and unfortunately the carriers are struggling to keep up. This help link explains it better than I do: Did your tracking information update at all? user: No - I have been waiting for three days. Can’t get a refund until Friday. Black Friday deal now passed, Amazon no longer have item And much more expensive elsewhere. Customer services say I need to wait until Friday before I could get a refund which will be far too late Amazon unable to clarify where package is. Left warehouse two miles from delivery address on Monday never to be seen again! ! Feel really let down agent: Apologies for the disappointment, Chris! Could you please confirm the carrier for this late shipment? You can find that information here: Please keep us posted! user: Amazon Logistics agent: Apologies, please report this to us here:

Customer is complaining about delayed delivery from 3 days. Agent states that it is the busiest time of the year and requests to report it over a provided URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, my prime delivery has been delayed for three days due to ‘external factors’. What does this actually mean? agent: Hi, Chris! I'm really sorry your parcel has been delayed. It's our busiest time of year and unfortunately the carriers are struggling to keep up. This help link explains it better than I do: Did your tracking information update at all? user: No - I have been waiting for three days. Can’t get a refund until Friday. Black Friday deal now passed, Amazon no longer have item And much more expensive elsewhere. Customer services say I need to wait until Friday before I could get a refund which will be far too late Amazon unable to clarify where package is. Left warehouse two miles from delivery address on Monday never to be seen again! ! Feel really let down agent: Apologies for the disappointment, Chris! Could you please confirm the carrier for this late shipment? You can find that information here: Please keep us posted! user: Amazon Logistics agent: Apologies, please report this to us here: ### Response: Customer is complaining about delayed delivery from 3 days. Agent states that it is the busiest time of the year and requests to report it over a provided URL.

user: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux agent: We don't want you to feel that way, what is going on? user: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone? agent: Are you having trouble with your residential or cellular service bill? user: I am having billing issues with fios tv and internet agent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call. user: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive. agent: No, we work online only but cannot assist while you are working with someone else already. user: Well I am off the phone now, and with no help to be found- can you call me now? agent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us.

The customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux agent: We don't want you to feel that way, what is going on? user: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone? agent: Are you having trouble with your residential or cellular service bill? user: I am having billing issues with fios tv and internet agent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call. user: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive. agent: No, we work online only but cannot assist while you are working with someone else already. user: Well I am off the phone now, and with no help to be found- can you call me now? agent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us. ### Response: The customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.

user: I wish would hurry up and get my phone shipped to me. 💔 agent: When did you order your phone Brandy? user: 11/4/17 agent: Has your card been charged yet? You'll know your phone has shipped when your card is charged. user: We bought it in the store on an installment plan. Paid the taxes on it that day. Have yet to see it.. ☹️ agent: Is it being shipped to you or to the store? user: To the store. They said they’d call as soon as it’s there. And I talked to them a few days ago. My assumption is it’s a back order issue although I haven’t been told that for sure. agent: If you talked to the store then I know they will call you once the phone is available. I apologize it's taking so long.

The customer says he has ordered a phone in an instalment and paid all the taxes but still he has not yet received the phone. The agent asks when did the customer ordered the phone and says that customer will know that the phone is shipped when the card is charged.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I wish would hurry up and get my phone shipped to me. 💔 agent: When did you order your phone Brandy? user: 11/4/17 agent: Has your card been charged yet? You'll know your phone has shipped when your card is charged. user: We bought it in the store on an installment plan. Paid the taxes on it that day. Have yet to see it.. ☹️ agent: Is it being shipped to you or to the store? user: To the store. They said they’d call as soon as it’s there. And I talked to them a few days ago. My assumption is it’s a back order issue although I haven’t been told that for sure. agent: If you talked to the store then I know they will call you once the phone is available. I apologize it's taking so long. ### Response: The customer says he has ordered a phone in an instalment and paid all the taxes but still he has not yet received the phone. The agent asks when did the customer ordered the phone and says that customer will know that the phone is shipped when the card is charged.

user: do you think the delays will be resolved by 20:07 EUS to LIV? agent: Lines have now reopened, but services are subject to delay. You can keep up to date here user: Hi is it still chaos? What's the likelihood of the 2007 EUS to LIV departing on time? Reservations still valid? agent: Again, we wouldn't be to sure at the moment. We advise keeping up to date on the link above. user: Will my ticket be accepted tomorrow morning? agent: Yes Mark, you tickets are valid for travel tomorrow. user: Ok. Thank you for your quick response. agent: No problem, apologies for the inconvenience caused this evening user: I understand, it's not your fault. Hopefully tomorrow will be ok. I've got a wedding to get to at 1430! agent: We hope we can get you there Mark! Thanks for understanding.

The customer asks whether the delays be resolved and asks whether the reservation is still valid. The agent replies the tickets are still valid and the customer can travel with that.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: do you think the delays will be resolved by 20:07 EUS to LIV? agent: Lines have now reopened, but services are subject to delay. You can keep up to date here user: Hi is it still chaos? What's the likelihood of the 2007 EUS to LIV departing on time? Reservations still valid? agent: Again, we wouldn't be to sure at the moment. We advise keeping up to date on the link above. user: Will my ticket be accepted tomorrow morning? agent: Yes Mark, you tickets are valid for travel tomorrow. user: Ok. Thank you for your quick response. agent: No problem, apologies for the inconvenience caused this evening user: I understand, it's not your fault. Hopefully tomorrow will be ok. I've got a wedding to get to at 1430! agent: We hope we can get you there Mark! Thanks for understanding. ### Response: The customer asks whether the delays be resolved and asks whether the reservation is still valid. The agent replies the tickets are still valid and the customer can travel with that.

user: agent: Hi, how may we assist you today ? - Ed user: Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account. Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account. agent: Hi There, as we checked booking no found with the guest name and flights details. May we have the screenshot of the payment slip? user: It mention unsuccessful but it hv deducted the amount from my account So I nid to ask u did I hv success to buy my ticket? My booking list got this flight ticket.. agent: Hi There, booking number MQFTPX, payment have been posted and valid. itinerary sent. Thank you. -Prabu user: Just now I hv received the email regarding the confirmation of flight ticket... so that's mean u hv received the amount alrdy? Ok thank you agent: Yes, Elin. Booking is confirmed with payment. Make it a great day :) Thanks-Sha Yes, Elin. MQFTPX:: Booking is confirmed with payment. Make it a great day :) Thanks-Sha user: Ok thank you😊 agent: Our pleasure, Elin. Take care and have a great day ahead! :) -Amie

Customer is complaining about amount has been deducted from bank account but received the email transaction is unsuccessful. Agent updated that booking is confirmed with payment.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Hi, how may we assist you today ? - Ed user: Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account. Hi, could you help me to check for this flight it is confirmed? As that day (18 November 2017) I bought the ticket alrdy but they email me said that the transaction is unsuccessful but the amount is deducted from my bank account. agent: Hi There, as we checked booking no found with the guest name and flights details. May we have the screenshot of the payment slip? user: It mention unsuccessful but it hv deducted the amount from my account So I nid to ask u did I hv success to buy my ticket? My booking list got this flight ticket.. agent: Hi There, booking number MQFTPX, payment have been posted and valid. itinerary sent. Thank you. -Prabu user: Just now I hv received the email regarding the confirmation of flight ticket... so that's mean u hv received the amount alrdy? Ok thank you agent: Yes, Elin. Booking is confirmed with payment. Make it a great day :) Thanks-Sha Yes, Elin. MQFTPX:: Booking is confirmed with payment. Make it a great day :) Thanks-Sha user: Ok thank you😊 agent: Our pleasure, Elin. Take care and have a great day ahead! :) -Amie ### Response: Customer is complaining about amount has been deducted from bank account but received the email transaction is unsuccessful. Agent updated that booking is confirmed with payment.

user: When using Backup Plus Slim for Mac, to open files in a PC, I can open pictures and some txt files, but not My Documents. Help! agent: What specific error do you get when trying to open My Document data from external on PC? Is drive formatted for a Mac or a PC? What is 1/2 your Windows operating system? user: Using WIndows 8. Installed software. When trying to open folder it shows as Read Only file. agent: To confirm, you are opening "My Document" files that are stored on the external drive? Were these files manually moved over from a (1/2) different computer or was some kind of backup software used to move the files over? user: Opening from external hard drive. Used TimeMachine in my MacBook Pro for moving files to ext drive agent: Connect the drive to the Mac: drag/drop your files to the drive. Then, connect the device to the PC, you should be able to access your data. user: I don't have the Mac anymore. Is that the only way to fix this? agent: Time Machine was not designed to restore on PC. Would recommend contacting Apple to see if this is possible.

Customer is complaining that when they try to open files on PC using Backup Plus Slim for Mac its opening Pictures and some text files instead of their Documents. Agent updates that time machine was not designed to restore on PC and recommended to contact Apple to solve this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When using Backup Plus Slim for Mac, to open files in a PC, I can open pictures and some txt files, but not My Documents. Help! agent: What specific error do you get when trying to open My Document data from external on PC? Is drive formatted for a Mac or a PC? What is 1/2 your Windows operating system? user: Using WIndows 8. Installed software. When trying to open folder it shows as Read Only file. agent: To confirm, you are opening "My Document" files that are stored on the external drive? Were these files manually moved over from a (1/2) different computer or was some kind of backup software used to move the files over? user: Opening from external hard drive. Used TimeMachine in my MacBook Pro for moving files to ext drive agent: Connect the drive to the Mac: drag/drop your files to the drive. Then, connect the device to the PC, you should be able to access your data. user: I don't have the Mac anymore. Is that the only way to fix this? agent: Time Machine was not designed to restore on PC. Would recommend contacting Apple to see if this is possible. ### Response: Customer is complaining that when they try to open files on PC using Backup Plus Slim for Mac its opening Pictures and some text files instead of their Documents. Agent updates that time machine was not designed to restore on PC and recommended to contact Apple to solve this issue.

user: As I stood waiting for help...listened to a Wendy and an Indian lady rep berate peeps and give a FU answers! #delta Gate A3/Boston agent: Hello! I apologize for those agents. Delta strives to have high-value service this is what you should expect from us. *TCC user: I will be calling Delta on Monday! These agents were not only nasty they were vindictive! Very disturbing! agent: I regret hearing you did not receive the Delta style customer service we expect from our employees. *AST Let us know if there is anything we can do for you via this channel. *AST user: I’ve tried calling customer care and they aren’t accepting calls for customer complaints. Hmmm...interesting! agent: I am truly sorry to hear this. Our Customer Care office may be experiencing higher than normal call volume at the time. You may also... 1/2 ...write into our Customer Care on our website here: *TBW 2/2 user: I don’t want to write someone! I want to speak with someone agent: I have just tried our Customer Care number, and the number did not state that they aren't accepting calls. *TBW user: Try option #4 They stated they were not accepting calls and to go to your website. I called more than once agent: Hello. I see that you were communicating with my colleague previously. Please allow me just a few minutes to review your messages. *HAN

Customer is complaining about customer service for not picking up the calls. Agents informed that during that time high call volume and asked to allow just few minutes to review the messages.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: As I stood waiting for help...listened to a Wendy and an Indian lady rep berate peeps and give a FU answers! #delta Gate A3/Boston agent: Hello! I apologize for those agents. Delta strives to have high-value service this is what you should expect from us. *TCC user: I will be calling Delta on Monday! These agents were not only nasty they were vindictive! Very disturbing! agent: I regret hearing you did not receive the Delta style customer service we expect from our employees. *AST Let us know if there is anything we can do for you via this channel. *AST user: I’ve tried calling customer care and they aren’t accepting calls for customer complaints. Hmmm...interesting! agent: I am truly sorry to hear this. Our Customer Care office may be experiencing higher than normal call volume at the time. You may also... 1/2 ...write into our Customer Care on our website here: *TBW 2/2 user: I don’t want to write someone! I want to speak with someone agent: I have just tried our Customer Care number, and the number did not state that they aren't accepting calls. *TBW user: Try option #4 They stated they were not accepting calls and to go to your website. I called more than once agent: Hello. I see that you were communicating with my colleague previously. Please allow me just a few minutes to review your messages. *HAN ### Response: Customer is complaining about customer service for not picking up the calls. Agents informed that during that time high call volume and asked to allow just few minutes to review the messages.

user: So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? please read the above. agent: Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently? user: My iPhone is on 11.1.2, and my watch is on 4.1. agent: Thank you. Have you tried restarting both devices since this started happening? user: I’ve restarted both, also un-paired then re-paired the watch. agent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages? user: Yes, everything seems fine, it’s just Health and activity. agent: Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app?

Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? please read the above. agent: Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently? user: My iPhone is on 11.1.2, and my watch is on 4.1. agent: Thank you. Have you tried restarting both devices since this started happening? user: I’ve restarted both, also un-paired then re-paired the watch. agent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages? user: Yes, everything seems fine, it’s just Health and activity. agent: Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app? ### Response: Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.

user: Hello i’ve left my iphone on the train, i was on 22.35 from Ealing Broadway to Langley 22.57. Can you help? agent: Hi Ange. Which model iPhone was it, what was the colour and background image? Where on board was it left? Phil. user: hi Phil, it’s an iPhone 6s, black doesn’t have a cover and battery had died. I was in about the 4th carriage, was one with toilet in if you find it and power it up, the background image is a woman sitting in a yellow chair agent: 1/3 Thanks Ange. I have asked colleagues at Oxford to take a look on board when the train arrives. 2/3 They will contact me with an update which I can share with you tomorrow. 3/3 Please also make a report at in case a passenger has taken it to hand in elsewhere. Phil. user: thanks for your help Phil. the carriage was reasonably empty so hopefully will be found by staff agent: Hopefully so - You're most welcome. Phil. Hi Ange, staff at Oxford checked the train last night but unfortunately no phone was found on board. 1/2 You can report it as lost on our partner website and if it turns up at any of our stations will be on there. -Andy user: Thank you so much for getting back to me - ange agent: No problem Ange. :) Rach

Customer is requesting help to get back their iPhone which they left on the train on 22.35 from Ealing Broadway to Langley 22.57. Agent updated that the staff at Oxford checked the train but unfortunately no phone was found and advises to report it as lost on their partner website.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello i’ve left my iphone on the train, i was on 22.35 from Ealing Broadway to Langley 22.57. Can you help? agent: Hi Ange. Which model iPhone was it, what was the colour and background image? Where on board was it left? Phil. user: hi Phil, it’s an iPhone 6s, black doesn’t have a cover and battery had died. I was in about the 4th carriage, was one with toilet in if you find it and power it up, the background image is a woman sitting in a yellow chair agent: 1/3 Thanks Ange. I have asked colleagues at Oxford to take a look on board when the train arrives. 2/3 They will contact me with an update which I can share with you tomorrow. 3/3 Please also make a report at in case a passenger has taken it to hand in elsewhere. Phil. user: thanks for your help Phil. the carriage was reasonably empty so hopefully will be found by staff agent: Hopefully so - You're most welcome. Phil. Hi Ange, staff at Oxford checked the train last night but unfortunately no phone was found on board. 1/2 You can report it as lost on our partner website and if it turns up at any of our stations will be on there. -Andy user: Thank you so much for getting back to me - ange agent: No problem Ange. :) Rach ### Response: Customer is requesting help to get back their iPhone which they left on the train on 22.35 from Ealing Broadway to Langley 22.57. Agent updated that the staff at Oxford checked the train but unfortunately no phone was found and advises to report it as lost on their partner website.

user: just brought a new charger and threw away the packaging because i never had a problem with them fresh out the box. Why won’t my charger work? And nothing is wrong with my phone port because my car charger works fine. agent: Let's get to the bottom of the situation together. What happens when attempting to use the cord? Are we using it with a power adapter or in a computer USB port? user: Power adapter and it doesn’t charge at all but my old broken cord charges the phone just fine from the power adaptor , and it was past time for me to buy a new cord so i did only this one doesn’t charge agent: Let's rule the power adapter out of the issue and attempt to charge your iPhone with this cord either in your car or in a computer's USB port. Please DM us the results. user: Sent y’all a dm . agent: Are you able to send a DM using Twitter's website? If not, you can connect with us via phone or chat here: user: I sent you several DMs did you not receive them ? I can screenshot them for you See i DMed you a long time ago you haven’t responded agent: Sorry for any confusion. We'd like to continue working here with you. Let's make sure we've gone through all the steps under "If your device charges slowly or won’t charge": user: My device won’t charge . But it’s okay. I will never buy another Apple charger anyway. They are overpriced and don’t work. I got a $5 generic pink charger from the gas station and it charges my device just fine. agent: We understand wanting to get your Apple Charger working again. Was it purchased directly from Apple? Let us know in DM and we would love to look at some service options together.

The customer is complaining that his iphone was not at all charging. The agent asked to dm to look at the service options together.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: just brought a new charger and threw away the packaging because i never had a problem with them fresh out the box. Why won’t my charger work? And nothing is wrong with my phone port because my car charger works fine. agent: Let's get to the bottom of the situation together. What happens when attempting to use the cord? Are we using it with a power adapter or in a computer USB port? user: Power adapter and it doesn’t charge at all but my old broken cord charges the phone just fine from the power adaptor , and it was past time for me to buy a new cord so i did only this one doesn’t charge agent: Let's rule the power adapter out of the issue and attempt to charge your iPhone with this cord either in your car or in a computer's USB port. Please DM us the results. user: Sent y’all a dm . agent: Are you able to send a DM using Twitter's website? If not, you can connect with us via phone or chat here: user: I sent you several DMs did you not receive them ? I can screenshot them for you See i DMed you a long time ago you haven’t responded agent: Sorry for any confusion. We'd like to continue working here with you. Let's make sure we've gone through all the steps under "If your device charges slowly or won’t charge": user: My device won’t charge . But it’s okay. I will never buy another Apple charger anyway. They are overpriced and don’t work. I got a $5 generic pink charger from the gas station and it charges my device just fine. agent: We understand wanting to get your Apple Charger working again. Was it purchased directly from Apple? Let us know in DM and we would love to look at some service options together. ### Response: The customer is complaining that his iphone was not at all charging. The agent asked to dm to look at the service options together.

user: hello Xbox, my ark: survival game shows that it is corrupt and will not download. Tried uninstalling/reinstalling agent: What happens when you try to download the game again? user: That is what pops up when I try to download it....I’ve tried multiple times as well agent: Let's have you try resetting your router/modem and power cycling: user: I tried both it this morning and last night and didn’t work....any other ideas? agent: Hmm, is the game downloading to the internal hard drive or to an external storage device when you see errors? user: Internal. I do not have an external hard drive on my Xbox one agent: Gotcha. Let's have you try resetting your console following the steps here: When following 1/2 these steps, let's have you be sure to choose the option to: "Reset and keep my games & apps." 2/2

Customer is complaining that download and install a game on Xbox one even after reinstalling. Also states that he is getting an error message that he has tried multiple times. Agent requests to try by resetting the router/modem, power cycle and the gaming console.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello Xbox, my ark: survival game shows that it is corrupt and will not download. Tried uninstalling/reinstalling agent: What happens when you try to download the game again? user: That is what pops up when I try to download it....I’ve tried multiple times as well agent: Let's have you try resetting your router/modem and power cycling: user: I tried both it this morning and last night and didn’t work....any other ideas? agent: Hmm, is the game downloading to the internal hard drive or to an external storage device when you see errors? user: Internal. I do not have an external hard drive on my Xbox one agent: Gotcha. Let's have you try resetting your console following the steps here: When following 1/2 these steps, let's have you be sure to choose the option to: "Reset and keep my games & apps." 2/2 ### Response: Customer is complaining that download and install a game on Xbox one even after reinstalling. Also states that he is getting an error message that he has tried multiple times. Agent requests to try by resetting the router/modem, power cycle and the gaming console.

user: what a fail on the disclosures for your new Basic Economy. You created one pissed off customer today with your lies. #FAA #FTC agent: There are several prompts of the restrictions which come with Basic Economy when booking through our site. user: 20+ year internet marketing career. Please don't disrespect me. AA buried disclosure to rob people. Got notices with boarding pass today. No disclosure made when I booked tickets that I would be charged for bags. This is fraud. #FAA #FTC agent: We offer our customers many different fares that provide different services. Feel free to contact our Reservations team at 800-433-7300. user: Prompts were not there. I build websites for a living. Don't disrespect me. It prompted no seat choice, it did not prompt charge for a bag. Its a bit late for that given I fly today. I want free bags applied to a AA Advantage 4T1BW36, confirmation DHHSOR. #FAA #FTC As I previously stated, the inability to choose a seat was clearly disclosed. Charging $25 for a bag on a empty flight was not disclosed. agent: We're unable to authorize or refund any credit to your account. Basic Economy fare checked bags are non-refundable.

The customer was asking that why he has been charged for bags. The agent responded saying thatbasic economy fare checked bgs are non refundable.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: what a fail on the disclosures for your new Basic Economy. You created one pissed off customer today with your lies. #FAA #FTC agent: There are several prompts of the restrictions which come with Basic Economy when booking through our site. user: 20+ year internet marketing career. Please don't disrespect me. AA buried disclosure to rob people. Got notices with boarding pass today. No disclosure made when I booked tickets that I would be charged for bags. This is fraud. #FAA #FTC agent: We offer our customers many different fares that provide different services. Feel free to contact our Reservations team at 800-433-7300. user: Prompts were not there. I build websites for a living. Don't disrespect me. It prompted no seat choice, it did not prompt charge for a bag. Its a bit late for that given I fly today. I want free bags applied to a AA Advantage 4T1BW36, confirmation DHHSOR. #FAA #FTC As I previously stated, the inability to choose a seat was clearly disclosed. Charging $25 for a bag on a empty flight was not disclosed. agent: We're unable to authorize or refund any credit to your account. Basic Economy fare checked bags are non-refundable. ### Response: The customer was asking that why he has been charged for bags. The agent responded saying thatbasic economy fare checked bgs are non refundable.

user: your customer service is horrible! Delayed flight missing my connection and you will not upgrade me to make my flight. agent: We're sorry to hear about the delay. How will an upgrade help you make your flight? user: Because there are tickets available to get to my destination if would upgrade. Thanks for nothing agent: When you say upgrade, do you mean that you'd like to be rebooked onto a different JetBlue flight? user: When I say upgrade I mean that there were seats available to my final destination but would not upgrade to business class so I could go see my sick mother! So I get to spend all day in the airport tomorrow. Great customer service! agent: You can only be rebooked in the same fare class. We're glad to know you've been rebooked on the next flight. user: Really nice way to take responsibility, if you can not supply what is purchased most companies give an upgrade. But apparently does not care about their customers! And great way to spend thanksgiving at the airport all day away from family because would not upgrade my flight, after they delayed/cancelled my flight Hey after the disaster that was yesterday and your super bad customer service now you leave my bag in Boston? Could you be more incompetent? How pathetic is this situation? Could you make this trip any worse? Hey thanks for the reply only had to wait an hour 1/2 for my suitcase to arrive. Your customer service has been awful! now to top off this disastrous situation, I was told by the supervisor at RDU that we would receive some kind of compensation for our headaches and I am now being told NO! How can you be this bad? agent: We'd like to look into this. Please DM us your confirmation code.

Customer is complaining about the delayed in the flight and missing in connection. Agent asks to DM their confirmation code through:URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your customer service is horrible! Delayed flight missing my connection and you will not upgrade me to make my flight. agent: We're sorry to hear about the delay. How will an upgrade help you make your flight? user: Because there are tickets available to get to my destination if would upgrade. Thanks for nothing agent: When you say upgrade, do you mean that you'd like to be rebooked onto a different JetBlue flight? user: When I say upgrade I mean that there were seats available to my final destination but would not upgrade to business class so I could go see my sick mother! So I get to spend all day in the airport tomorrow. Great customer service! agent: You can only be rebooked in the same fare class. We're glad to know you've been rebooked on the next flight. user: Really nice way to take responsibility, if you can not supply what is purchased most companies give an upgrade. But apparently does not care about their customers! And great way to spend thanksgiving at the airport all day away from family because would not upgrade my flight, after they delayed/cancelled my flight Hey after the disaster that was yesterday and your super bad customer service now you leave my bag in Boston? Could you be more incompetent? How pathetic is this situation? Could you make this trip any worse? Hey thanks for the reply only had to wait an hour 1/2 for my suitcase to arrive. Your customer service has been awful! now to top off this disastrous situation, I was told by the supervisor at RDU that we would receive some kind of compensation for our headaches and I am now being told NO! How can you be this bad? agent: We'd like to look into this. Please DM us your confirmation code. ### Response: Customer is complaining about the delayed in the flight and missing in connection. Agent asks to DM their confirmation code through:URL.

user: Do I need to reconnect to shazam every time I shazam a new song because they don't appear in the spotify shazam playlist😫 agent: Hey, that doesn't sound right! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest /JP user: Iphone and mac, both of them have the latest spotify update agent: Thanks! Just to check, is this happening on both devices or just on your phone? /JP user: Yeah both, I mean I'm using the same account on both of them anyways so agent: Got it, but is Shazam installed on both devices? On which device is your Shazam being disconnected? /JP user: Ah no only on my phone agent: Thanks for clarifying! Can you try logging out from both apps, restarting your phone, and logging back in? Any better? /JP

Customer is complaining that they need to reconnectt to shazam everytime because they don't appear in the spotify shazam playlist. Agent updated that try logging out from both apps restarting his phone and logging back in.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Do I need to reconnect to shazam every time I shazam a new song because they don't appear in the spotify shazam playlist😫 agent: Hey, that doesn't sound right! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest /JP user: Iphone and mac, both of them have the latest spotify update agent: Thanks! Just to check, is this happening on both devices or just on your phone? /JP user: Yeah both, I mean I'm using the same account on both of them anyways so agent: Got it, but is Shazam installed on both devices? On which device is your Shazam being disconnected? /JP user: Ah no only on my phone agent: Thanks for clarifying! Can you try logging out from both apps, restarting your phone, and logging back in? Any better? /JP ### Response: Customer is complaining that they need to reconnectt to shazam everytime because they don't appear in the spotify shazam playlist. Agent updated that try logging out from both apps restarting his phone and logging back in.

user: Business cut short & I can’t get on either earlier leaving with empty seats. I wonder how much money makes off an empty seat! agent: We understand your frustration; however, standby travel is a perk reserved for our Anytime & Business Select Fares. user: Empty seats are reserved for #wastedfossilfuel. You can make All excuses written down in your cue card. Empty seat is an empty seat. agent: I'm sorry to learn of your continued disappointment. An upgrade to current fare will always apply when making a flight change. user: Therefore #Lastflightbooked on No you can’t get in an earlier flight with empty seats. But we will make sure you are late by letting you wait on Tarmac for 15 minutes. Was supposed to depart 29 minutes ago, still sitting on runway. That empty seat might beat me home by more that 2 hours. agent: We're so sorry for the continued frustration. If you'll DM your confirmation number, we'd be happy to address your concerns. user: Almost 20 minutes on runway still on the ground. (everyone think twice before booking) Can’t give you that info till I make it home. Don’t need to be grounded by unfair practices. Conversation can be public, all need to know. Coming up on 25 minutes and we sit here seat belted,no bathroom? No offers of anything to drink. 29 minutes on runway. Yeah sit long enough on the runway damn near miss my connecting. Such a great job guys. NOT! #SouthwestSucks Leaving the gate late again. can you get anything right? 6 minutes late still sitting and waiting agent: Apologies for the wait, Louis. Thanks for your patience. user: 10 minutes late still sitting at the damn gate. I guess only time is only thing that counts. agent: We'll have you on your way as soon as we can.

Customer is complaining that they can't get on earlier leaving with empty seats and asks how much money will make off an empty seat. Agent apologies for the inconvenience and updates that they will have them on their way as soon as they can.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Business cut short & I can’t get on either earlier leaving with empty seats. I wonder how much money makes off an empty seat! agent: We understand your frustration; however, standby travel is a perk reserved for our Anytime & Business Select Fares. user: Empty seats are reserved for #wastedfossilfuel. You can make All excuses written down in your cue card. Empty seat is an empty seat. agent: I'm sorry to learn of your continued disappointment. An upgrade to current fare will always apply when making a flight change. user: Therefore #Lastflightbooked on No you can’t get in an earlier flight with empty seats. But we will make sure you are late by letting you wait on Tarmac for 15 minutes. Was supposed to depart 29 minutes ago, still sitting on runway. That empty seat might beat me home by more that 2 hours. agent: We're so sorry for the continued frustration. If you'll DM your confirmation number, we'd be happy to address your concerns. user: Almost 20 minutes on runway still on the ground. (everyone think twice before booking) Can’t give you that info till I make it home. Don’t need to be grounded by unfair practices. Conversation can be public, all need to know. Coming up on 25 minutes and we sit here seat belted,no bathroom? No offers of anything to drink. 29 minutes on runway. Yeah sit long enough on the runway damn near miss my connecting. Such a great job guys. NOT! #SouthwestSucks Leaving the gate late again. can you get anything right? 6 minutes late still sitting and waiting agent: Apologies for the wait, Louis. Thanks for your patience. user: 10 minutes late still sitting at the damn gate. I guess only time is only thing that counts. agent: We'll have you on your way as soon as we can. ### Response: Customer is complaining that they can't get on earlier leaving with empty seats and asks how much money will make off an empty seat. Agent apologies for the inconvenience and updates that they will have them on their way as soon as they can.

user: can I change my seat from 17c to 1c agent: You can make changes but there will be fee incurred for the changes. May we know your booking no for further assistance - Nod user: I used app for checkin and got seat no 17c, if possible changed to 1c. My booking reference is FNFSFD , family name is Harahap agent: Sorry as seat 1C has been occupied. We do have seats at 1A and 1B which will cost you : 139,900 IDR. Do provide us the date of >> >> birth to proceed with this purchase. The payment can be done via our check in counter before departure. Thanks - Nod user: Ok, I choose 1A for flight QZ257 on 24th Nov agent: May we have the passenger date of birth to proceed with the purchase ? - Nod user: 5 Nov 1963 agent: Hi There,sorry for the confusion,seat added as per requested. You can make the payment at the service counter on departure day -PR

Customer wants to change their seat from 17c to 1c. Agent updates that their seat has been set as per requested and they can make payment at the service counter on departure day.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can I change my seat from 17c to 1c agent: You can make changes but there will be fee incurred for the changes. May we know your booking no for further assistance - Nod user: I used app for checkin and got seat no 17c, if possible changed to 1c. My booking reference is FNFSFD , family name is Harahap agent: Sorry as seat 1C has been occupied. We do have seats at 1A and 1B which will cost you : 139,900 IDR. Do provide us the date of >> >> birth to proceed with this purchase. The payment can be done via our check in counter before departure. Thanks - Nod user: Ok, I choose 1A for flight QZ257 on 24th Nov agent: May we have the passenger date of birth to proceed with the purchase ? - Nod user: 5 Nov 1963 agent: Hi There,sorry for the confusion,seat added as per requested. You can make the payment at the service counter on departure day -PR ### Response: Customer wants to change their seat from 17c to 1c. Agent updates that their seat has been set as per requested and they can make payment at the service counter on departure day.

user: I don’t understand why some of my channels are missing, this has been going on for weeks and customer service been giving me the run around. They basically told me I should pay for a technician, when this problem arrived when they upgraded my modem agent: Oh no, let us look into it for you. Are you getting channel unavailable message? user: Yes I am agent: Does this happen on all TV's or just one? user: One of three TVs agent: Have you had a chance to remove the coax and make sure it is undamaged and then reconnected tightly? user: Yes, the coax was removed and checked. The cord looks fine, I also tightened it and I’m still receiving the same issue. These were also instructions technical support online gave me, and also the instructions from the box. Still no to avail. agent: To see if there is something wrong with the box, swap two of the boxes and see if the problem stays with the box or the location. user: I just swapped the two boxes and the problem seems to stay with location not the box. agent: Are you able to attempt swapping coaxial cable as well? user: No I’m unable to switch the coax cables agent: Please follow and DM us.

The customer is complaining that some of the channels are missing. The agent asked to swap two of the boxes and see the problem persists and if so asked to dm them+.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I don’t understand why some of my channels are missing, this has been going on for weeks and customer service been giving me the run around. They basically told me I should pay for a technician, when this problem arrived when they upgraded my modem agent: Oh no, let us look into it for you. Are you getting channel unavailable message? user: Yes I am agent: Does this happen on all TV's or just one? user: One of three TVs agent: Have you had a chance to remove the coax and make sure it is undamaged and then reconnected tightly? user: Yes, the coax was removed and checked. The cord looks fine, I also tightened it and I’m still receiving the same issue. These were also instructions technical support online gave me, and also the instructions from the box. Still no to avail. agent: To see if there is something wrong with the box, swap two of the boxes and see if the problem stays with the box or the location. user: I just swapped the two boxes and the problem seems to stay with location not the box. agent: Are you able to attempt swapping coaxial cable as well? user: No I’m unable to switch the coax cables agent: Please follow and DM us. ### Response: The customer is complaining that some of the channels are missing. The agent asked to swap two of the boxes and see the problem persists and if so asked to dm them+.

user: Looks like is down !! #iPhoneX agent: Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM user: I was about to check out with an iphonex order 👎👎 agent: That's a great device you're looking for. Please remember that maintenance ends after 03:00AM. -OM user: How can you guys plan maintence at this time as ur already aware of prebookings at this time ? agent: I know how excited is to be the first to get a new device. It's just a few minutes left. Thank you for your patience. -OM user: I got one finally agent: Great to hear that. I hope you get this amazing device on your hand as soon as possible. -OM

Here customer is complaining about down service of iPhone X where he wants to order a new device with exciting offer. Here Agent informs the customer that some maintenance is going on , if he has some issue can message him for the better assistant.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Looks like is down !! #iPhoneX agent: Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM user: I was about to check out with an iphonex order 👎👎 agent: That's a great device you're looking for. Please remember that maintenance ends after 03:00AM. -OM user: How can you guys plan maintence at this time as ur already aware of prebookings at this time ? agent: I know how excited is to be the first to get a new device. It's just a few minutes left. Thank you for your patience. -OM user: I got one finally agent: Great to hear that. I hope you get this amazing device on your hand as soon as possible. -OM ### Response: Here customer is complaining about down service of iPhone X where he wants to order a new device with exciting offer. Here Agent informs the customer that some maintenance is going on , if he has some issue can message him for the better assistant.

user: I was playing offline, I finished a game and when I reconnected in xbox live, my achievements did not unlock even playing that part of the story again, the achievements did not unlock agent: Have you tried beating it while online? It has only been two days since we 1 last chatted, have you been online the whole time? It may still need time online. 2 user: Yes, i was online the whole time and I was able to unlock other achievements, but not the story's achievements So, JL, what do i do ? agent: If you check do you see those unlocked? user: No, they are locked. agent: That would indicate the proper steps to unlock them have not been taken or did not register. We 1 would recommend redoing the steps listed on True Achievements while online. Let us know how that goes. 2 user: I did again "A short introduction" I just have to play dlc's first mission, and the achievement did not unlock agent: Hi, you can checkout our page on achievements that will provide 1 you with information and troubleshooting steps on unlocking achievements here user: I did all this steps, and i waited 72 hrs, but nothing of the achievements agent: Gotcha, thanks for that clarification! Did you do the survey at the end of the forum here user: I did it now, what do i do next ? agent: This will allow the proper teams to be aware of the issue. In the meantime, 1/2 we'd recommend waiting to see if this achievement will unlock on its own. 2/2

Customer is complaining that their achievements have not lock when after finishing a game offline and tried to reconnect in xbox live. Agent updates that they will allow the proper teams to be aware of the issue and in meantime they recommended to wait and see if this achievement will unlock on its own.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I was playing offline, I finished a game and when I reconnected in xbox live, my achievements did not unlock even playing that part of the story again, the achievements did not unlock agent: Have you tried beating it while online? It has only been two days since we 1 last chatted, have you been online the whole time? It may still need time online. 2 user: Yes, i was online the whole time and I was able to unlock other achievements, but not the story's achievements So, JL, what do i do ? agent: If you check do you see those unlocked? user: No, they are locked. agent: That would indicate the proper steps to unlock them have not been taken or did not register. We 1 would recommend redoing the steps listed on True Achievements while online. Let us know how that goes. 2 user: I did again "A short introduction" I just have to play dlc's first mission, and the achievement did not unlock agent: Hi, you can checkout our page on achievements that will provide 1 you with information and troubleshooting steps on unlocking achievements here user: I did all this steps, and i waited 72 hrs, but nothing of the achievements agent: Gotcha, thanks for that clarification! Did you do the survey at the end of the forum here user: I did it now, what do i do next ? agent: This will allow the proper teams to be aware of the issue. In the meantime, 1/2 we'd recommend waiting to see if this achievement will unlock on its own. 2/2 ### Response: Customer is complaining that their achievements have not lock when after finishing a game offline and tried to reconnect in xbox live. Agent updates that they will allow the proper teams to be aware of the issue and in meantime they recommended to wait and see if this achievement will unlock on its own.

user: Help me Retweet about the fraudulent act of Deducting money unnecessarily from my account on what I didn't use agent: Hello, Kindly provide the affected mobile number and exact location via DM for checks and assistance. Apologies on your experience, Thank you. user: I have done that since you requested since morning.... Will continue doing it until you attend to me. agent: Hello thank you for this tweet. user: U don't have to thank me for cheating me... Just refund back my money and I get ur sim card off my fone for good... agent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you. user: That was what I was told by your customer service agent but they kept on deducting my credit.... What should I do??? Keep on recharging for you to deduct?? ? agent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you. Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you.

Customer complaints that he is being charged unnecessary. Agent informs customer that service has been deactivated as requested.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Help me Retweet about the fraudulent act of Deducting money unnecessarily from my account on what I didn't use agent: Hello, Kindly provide the affected mobile number and exact location via DM for checks and assistance. Apologies on your experience, Thank you. user: I have done that since you requested since morning.... Will continue doing it until you attend to me. agent: Hello thank you for this tweet. user: U don't have to thank me for cheating me... Just refund back my money and I get ur sim card off my fone for good... agent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you. user: That was what I was told by your customer service agent but they kept on deducting my credit.... What should I do??? Keep on recharging for you to deduct?? ? agent: Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you. Hello apologies on your experience. Please note that the service has been deactivated as requested. Thank you. ### Response: Customer complaints that he is being charged unnecessary. Agent informs customer that service has been deactivated as requested.

user: your trains are constantly slow, delayed and uncomfortable. Get faster trains. agent: Good morning Harri. What service are you travelling on please? Rachel user: I travelled on the 9:35 am Cardiff to Paddington yesterday which was delayed. And plodded along at slow speed.🚂 agent: I can see there was a 0926 service yesterday, is this the service you are referring to? Rachel user: I actually travelled paddington to Cardiff, my bad. agent: I see. This service was delayed due to a platform alteration and following a late running service ahead. Apologies for the delay you experienced. I hope your future journeys are better. Rachel user: Me to Rachel. Have a nice Sunday. agent: You too Harri. Rachel

Customer complains about the train which is been running in slow speed and delay every time. Agent apologized for the delay and said that the future journey will be better.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your trains are constantly slow, delayed and uncomfortable. Get faster trains. agent: Good morning Harri. What service are you travelling on please? Rachel user: I travelled on the 9:35 am Cardiff to Paddington yesterday which was delayed. And plodded along at slow speed.🚂 agent: I can see there was a 0926 service yesterday, is this the service you are referring to? Rachel user: I actually travelled paddington to Cardiff, my bad. agent: I see. This service was delayed due to a platform alteration and following a late running service ahead. Apologies for the delay you experienced. I hope your future journeys are better. Rachel user: Me to Rachel. Have a nice Sunday. agent: You too Harri. Rachel ### Response: Customer complains about the train which is been running in slow speed and delay every time. Agent apologized for the delay and said that the future journey will be better.

user: is there a way to send funds to different user on my ps4 A user that us on the same ps4 Is* agent: Hi there! Once funds are added to an account they can be transferred between accounts. user: How do I do that agent: Sorry for the misunderstanding. Once the funds are in your account they cannot be transferred to other account. user: Oh okay thank you agent: Anytime!

Customer enquires how to send the funds to different user on ps4. Agent replied that once the funds are transferred to their account they cannot transferred to other account.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a way to send funds to different user on my ps4 A user that us on the same ps4 Is* agent: Hi there! Once funds are added to an account they can be transferred between accounts. user: How do I do that agent: Sorry for the misunderstanding. Once the funds are in your account they cannot be transferred to other account. user: Oh okay thank you agent: Anytime! ### Response: Customer enquires how to send the funds to different user on ps4. Agent replied that once the funds are transferred to their account they cannot transferred to other account.

user: why is the delivery I'm expecting today & had email confirmation yesterday of dispatch for today now showing upto the 21st for delivery? agent: I am sorry to hear this Marc, can I ask, what was the original estimated delivery date given to you on the confirmation email please? user: At 20:46 last night in the email confirmation was for today 16th And realising that doesn't really answer your question. The email I recived after the order was placed stated just the 16th not between 16th-21st agent: Is there any information on the tracking explain about a delay: ? Have you received an email that the item has been dispatched yet? user: No explanation. Recived dispatch email last night hence why I'm supprised date has been put between dates. It's currently sitting in Stoke agent: Apologies for the delay. Delays are rare but can occur due to numerous factors. Please do let us know if the parcel is not with you within the date provided to you via email. user: An email stating there was/is a delay would have been nice / professional. Unfortunately looks like I'm going to have to cancel if it's not coming today agent: As the order has already dispatched you wouldn't be able to cancel it unfortunately. If it doesn't arrive in time, please contact us here: so we can check what options are available. user: I understand that. I need it for the morning so I now have to go and get one else where & return it when it does arrive. If I refuse to take it when it's delivered what happens then? agent: Hey Marc, if you refuse the delivery, the driver will return the parcel back to Amazon and a full refund will be issued to you.

The customer is asking why the delivery of the product is delayed even after receiving dispatch confirmation email and asks what would happen if he refuses to take the product. The agent responds, the delay is rare due to various factors and the driver would return the parcel back to amazon if customer refuses to take it and full refund will be done.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why is the delivery I'm expecting today & had email confirmation yesterday of dispatch for today now showing upto the 21st for delivery? agent: I am sorry to hear this Marc, can I ask, what was the original estimated delivery date given to you on the confirmation email please? user: At 20:46 last night in the email confirmation was for today 16th And realising that doesn't really answer your question. The email I recived after the order was placed stated just the 16th not between 16th-21st agent: Is there any information on the tracking explain about a delay: ? Have you received an email that the item has been dispatched yet? user: No explanation. Recived dispatch email last night hence why I'm supprised date has been put between dates. It's currently sitting in Stoke agent: Apologies for the delay. Delays are rare but can occur due to numerous factors. Please do let us know if the parcel is not with you within the date provided to you via email. user: An email stating there was/is a delay would have been nice / professional. Unfortunately looks like I'm going to have to cancel if it's not coming today agent: As the order has already dispatched you wouldn't be able to cancel it unfortunately. If it doesn't arrive in time, please contact us here: so we can check what options are available. user: I understand that. I need it for the morning so I now have to go and get one else where & return it when it does arrive. If I refuse to take it when it's delivered what happens then? agent: Hey Marc, if you refuse the delivery, the driver will return the parcel back to Amazon and a full refund will be issued to you. ### Response: The customer is asking why the delivery of the product is delayed even after receiving dispatch confirmation email and asks what would happen if he refuses to take the product. The agent responds, the delay is rare due to various factors and the driver would return the parcel back to amazon if customer refuses to take it and full refund will be done.