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user: my wifi is down and the troubleshooter is broken agent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted? user: yes the light is red. tv and phone are both working fine agent: Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units. user: yes, i have the second model from the left. agent: Hold down the Alarm Silence button for 15 seconds. user: okay agent: Thank you if still down, You can sign in with your credentials to check for outages at user: i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes! agent: Please click on the following link to enter a secure chat with an agent. user: ok! quick question, what do the letters at the bottom of your tweets mean? agent: It is our digital signature.

Customer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my wifi is down and the troubleshooter is broken agent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted? user: yes the light is red. tv and phone are both working fine agent: Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units. user: yes, i have the second model from the left. agent: Hold down the Alarm Silence button for 15 seconds. user: okay agent: Thank you if still down, You can sign in with your credentials to check for outages at user: i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes! agent: Please click on the following link to enter a secure chat with an agent. user: ok! quick question, what do the letters at the bottom of your tweets mean? agent: It is our digital signature. ### Response: Customer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.

user: Not good on a Sunday Night when your online platform says the website's security has expired - please fix it before we need it in the morning! #notimpressed #Mfltwitterati agent: Our apologies. May we ask what specific website, are you trying to access and please send us a screenshot of the message. user: Activeteachonline agent: Sorry for the trouble. Please do this then this and try to access here: Let us know if this will work for you. user: No change as I am not prepared to change my internet security settings. It's the website which has no current valid security certificate. Hope it is resolved as soon as the UK offices open tomorrow morning. Please can you make sure they are aware. agent: Our apologies. May we know what is the exact message that you are getting when you are trying to access and you may also send us a screenshot so we can further check on it. Thank you. user: I did before agent: For the mean time, what we can advise you to do is to click on the 'Go on the webpage' for you to access your account. And also, since you have mentioned that you're in the UK, please send a DM or tweet to for further assistance. Thank you.

The customer is saying that it says website's security has expired when he is in online platform and asks to resolve the issue before the uk office opens the next day morning. The agent asks the screenshot of the message and sends some of the links to resolve the issue to the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Not good on a Sunday Night when your online platform says the website's security has expired - please fix it before we need it in the morning! #notimpressed #Mfltwitterati agent: Our apologies. May we ask what specific website, are you trying to access and please send us a screenshot of the message. user: Activeteachonline agent: Sorry for the trouble. Please do this then this and try to access here: Let us know if this will work for you. user: No change as I am not prepared to change my internet security settings. It's the website which has no current valid security certificate. Hope it is resolved as soon as the UK offices open tomorrow morning. Please can you make sure they are aware. agent: Our apologies. May we know what is the exact message that you are getting when you are trying to access and you may also send us a screenshot so we can further check on it. Thank you. user: I did before agent: For the mean time, what we can advise you to do is to click on the 'Go on the webpage' for you to access your account. And also, since you have mentioned that you're in the UK, please send a DM or tweet to for further assistance. Thank you. ### Response: The customer is saying that it says website's security has expired when he is in online platform and asks to resolve the issue before the uk office opens the next day morning. The agent asks the screenshot of the message and sends some of the links to resolve the issue to the customer.

user: Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months! agent: Are we able to assist, Ashton? user: Was told NOT to travel (WGN - GLC) in January 2016 due to damage to West Coast Mainline & that I'd receive a full refund - NOT HAPPENED! agent: Do you have a VT reference you can DM us? user: No I don't have one, but I do have a sarcastic email from Virgin asking me how my journey was. (I would have started my journey at MCV) Here you go: agent: Have you made a claim for this at all? user: Of course! No replies to letters, no refund! Abysmal customer service! agent: Are there any reference numbers attached to any of your correspondence? user: Yes, see the last photo that I sent - it had all the details on that. Well all the details I was given by Virgin Trains. Is this the standard procedure? Some responses then nothing at all? Seems like it! agent: Can we take your email address and we'll search our system for anything we can find, please DM us with it.

Customer is asking to refund his amount from @VirginTrains. Agent asks to take mail address and they will search their system for anything they can find and also to DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Award winning customer service?You are having a laugh aren't you? Been constantly ignored by you complaint goes back 18months! agent: Are we able to assist, Ashton? user: Was told NOT to travel (WGN - GLC) in January 2016 due to damage to West Coast Mainline & that I'd receive a full refund - NOT HAPPENED! agent: Do you have a VT reference you can DM us? user: No I don't have one, but I do have a sarcastic email from Virgin asking me how my journey was. (I would have started my journey at MCV) Here you go: agent: Have you made a claim for this at all? user: Of course! No replies to letters, no refund! Abysmal customer service! agent: Are there any reference numbers attached to any of your correspondence? user: Yes, see the last photo that I sent - it had all the details on that. Well all the details I was given by Virgin Trains. Is this the standard procedure? Some responses then nothing at all? Seems like it! agent: Can we take your email address and we'll search our system for anything we can find, please DM us with it. ### Response: Customer is asking to refund his amount from @VirginTrains. Agent asks to take mail address and they will search their system for anything they can find and also to DM.

user: I own the latest version of iphone 6s ios11.0.3! My problem is that I can no longer delete my notifications on the homepage all at once! Can you fix that ? ! agent: Let's take a look at this together. When you're viewing your Notifications, do you see the "x" at the top? user: Hello, thank you for your prompt response. It is not displayed. I am obliged to delete them one at a time. agent: OK, thank you. Has your iPhone been restarted since you noticed this issue with Notifications? user: Yes. I liked the system before that now. yes I just updated my iphone. But still does not work. I can stay long press the notification to delete. It works so I can sweep left it works but delete from my page does not work... agent: We'd like to take a closer look with you. DM us about this issue and we'll continue together there.

Customer not able to delete the notifications on AppleSupport homepage all at once. Agent updated the customer to DM them about the issue and they will work on it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I own the latest version of iphone 6s ios11.0.3! My problem is that I can no longer delete my notifications on the homepage all at once! Can you fix that ? ! agent: Let's take a look at this together. When you're viewing your Notifications, do you see the "x" at the top? user: Hello, thank you for your prompt response. It is not displayed. I am obliged to delete them one at a time. agent: OK, thank you. Has your iPhone been restarted since you noticed this issue with Notifications? user: Yes. I liked the system before that now. yes I just updated my iphone. But still does not work. I can stay long press the notification to delete. It works so I can sweep left it works but delete from my page does not work... agent: We'd like to take a closer look with you. DM us about this issue and we'll continue together there. ### Response: Customer not able to delete the notifications on AppleSupport homepage all at once. Agent updated the customer to DM them about the issue and they will work on it.

user: Ek Idea jo badal de aapki duniya apni internet speed se. This speed is in Gurgaon. agent: Sorry for the trouble. Please once try to delete caches and cookies from your handset for better speed. If still you faces the issue write us back with your Idea number and alternate contact details. user: I have tried all these trics.. Contact no. agent: Please DM us your alternate number and also, request you to delete your number from the post security reasons. We request you to provide required details to assist you further. Regards, Dinesh user: How many times do you guys need details? agent: Please DM us your alternate number ( non-Idea number) so we can assist you further. user: What is wrong with you guys? Don't you believe in your own network? Why do you need non idea no. agent: Please let us know a convenient time to reach you as we were unable to get through on the given contact numbers. Rgds Neha user: Hi Neha, Please arrange a call after 6PM. agent: We request you to provide required details to assist you further. Regards, Prashant

Customer is complaining about the internet speed of idea network in Gurgaon. Agent updates to provide alternative number to assist further on this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Ek Idea jo badal de aapki duniya apni internet speed se. This speed is in Gurgaon. agent: Sorry for the trouble. Please once try to delete caches and cookies from your handset for better speed. If still you faces the issue write us back with your Idea number and alternate contact details. user: I have tried all these trics.. Contact no. agent: Please DM us your alternate number and also, request you to delete your number from the post security reasons. We request you to provide required details to assist you further. Regards, Dinesh user: How many times do you guys need details? agent: Please DM us your alternate number ( non-Idea number) so we can assist you further. user: What is wrong with you guys? Don't you believe in your own network? Why do you need non idea no. agent: Please let us know a convenient time to reach you as we were unable to get through on the given contact numbers. Rgds Neha user: Hi Neha, Please arrange a call after 6PM. agent: We request you to provide required details to assist you further. Regards, Prashant ### Response: Customer is complaining about the internet speed of idea network in Gurgaon. Agent updates to provide alternative number to assist further on this issue.

user: . JS Excellent No Added Sugar #CreamSoda in perpetual supply issue at Torquay Nicholson Road Store. agent: Sorry about that, it must be a popular item. The good news is the store should have received a delivery of more sometime today. Corey user: Thanks Corey. You’ve been hearing so much from me we’ll soon be #CreamSoda friends! Glad this excellent product is so popular, but need more #JS #NAS #CreamSoda does indeed appear to be popular, which I’m pleased about but #Torquay Nicholson Road don’t give it much shelf space agent: Apologies, when did you last visit the store? I'll look into this for you. Steven user: Last visit Sat. Again #NAS #CreamSoda in desperately short supply. Not having much satisfaction at Torquay. JIT ordering not good there. agent: Hi Newton, the Torquay store are showing stock of the cream soda at the moment. Danny user: Thanks Danny! JS is leaving me very thirsty fo #NAS #CreamSoda when in Torquay area! It would be good Danny if #Torquay was to up its game on reorders. The fab JS #NAS #CreamSoda is not the only one with inappropriate stock agent: Hi Newton, which other products have you been unable to get? Danny user: Torquay repeatedly runs out of multiple kinds of soft drinks. A member of staff asked what I was doing. I said I was reporting it as here.. Danny, I notice several / many other soft drinks have sold out when I go to store for #CreamSoda. The JIT ordering is not Just In Time! agent: Sorry Newton. All products sold are subject to availability but I have fed this back to the relevant department for internal review. Danny user: Thanks Danny. I think what we’re finding is an excellent product with strong following not given enough space or orders too small! agent: This has been fed back for internal review. As I advised, all products are subject to availability. We'll monitor any feedback we get. Danny

The customer is complaining that creamsoda in desperately short supply and not satisified. The agent advised all the products are subject to availability.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . JS Excellent No Added Sugar #CreamSoda in perpetual supply issue at Torquay Nicholson Road Store. agent: Sorry about that, it must be a popular item. The good news is the store should have received a delivery of more sometime today. Corey user: Thanks Corey. You’ve been hearing so much from me we’ll soon be #CreamSoda friends! Glad this excellent product is so popular, but need more #JS #NAS #CreamSoda does indeed appear to be popular, which I’m pleased about but #Torquay Nicholson Road don’t give it much shelf space agent: Apologies, when did you last visit the store? I'll look into this for you. Steven user: Last visit Sat. Again #NAS #CreamSoda in desperately short supply. Not having much satisfaction at Torquay. JIT ordering not good there. agent: Hi Newton, the Torquay store are showing stock of the cream soda at the moment. Danny user: Thanks Danny! JS is leaving me very thirsty fo #NAS #CreamSoda when in Torquay area! It would be good Danny if #Torquay was to up its game on reorders. The fab JS #NAS #CreamSoda is not the only one with inappropriate stock agent: Hi Newton, which other products have you been unable to get? Danny user: Torquay repeatedly runs out of multiple kinds of soft drinks. A member of staff asked what I was doing. I said I was reporting it as here.. Danny, I notice several / many other soft drinks have sold out when I go to store for #CreamSoda. The JIT ordering is not Just In Time! agent: Sorry Newton. All products sold are subject to availability but I have fed this back to the relevant department for internal review. Danny user: Thanks Danny. I think what we’re finding is an excellent product with strong following not given enough space or orders too small! agent: This has been fed back for internal review. As I advised, all products are subject to availability. We'll monitor any feedback we get. Danny ### Response: The customer is complaining that creamsoda in desperately short supply and not satisified. The agent advised all the products are subject to availability.

user: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of service #Idea_CARES if u cannot provide proper service then i should switch to other operator agent: Sorry for the trouble caused, we request you to please share your Idea number and alternate number so that we can solve the issue. user: My idea number 9724859999 My alternate number 7016817583 agent: Sorry for the trouble caused. As checked your porting request is still under process. We request you to please wait for sometime. You will get the update soon. user: Soon when? for how long my number will be off? ur executive said it will be done within 8 hrs, but it's more than 24 hours agent: Sorry for the trouble caused, we would like to inform you that it takes 7 working days for the post to pre migration process, We request you to please wait. user: So you mean to say for 7 working days my mobile number will be off, are you serious? Or you are the only one operator in the world who works like this... agent: Please wait as your concern is in progress.

Customer enquirers about idea prepaid to postpaid connection as number is been switched off for 24 hours. Agent informs customer that it takes 7 working days to migrate from prepaid to postpaid process.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of service #Idea_CARES if u cannot provide proper service then i should switch to other operator agent: Sorry for the trouble caused, we request you to please share your Idea number and alternate number so that we can solve the issue. user: My idea number 9724859999 My alternate number 7016817583 agent: Sorry for the trouble caused. As checked your porting request is still under process. We request you to please wait for sometime. You will get the update soon. user: Soon when? for how long my number will be off? ur executive said it will be done within 8 hrs, but it's more than 24 hours agent: Sorry for the trouble caused, we would like to inform you that it takes 7 working days for the post to pre migration process, We request you to please wait. user: So you mean to say for 7 working days my mobile number will be off, are you serious? Or you are the only one operator in the world who works like this... agent: Please wait as your concern is in progress. ### Response: Customer enquirers about idea prepaid to postpaid connection as number is been switched off for 24 hours. Agent informs customer that it takes 7 working days to migrate from prepaid to postpaid process.

user: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used to be fun. Now it's straight up depressing. What's up with this batched orders nonsense? Are you making us do twice the work by paying us a quarter of the effort? Why can't I tip my courier after two days? I'm deeply upset about this. agent: We'd be happy to help! Please DM us the email address for your account. user: No thanks. I'd just like the option to tip whenever I want. Bring that back because this is infuriating. You're not helping. So why did you cut the time to tip? Seems like you aren't happy at all to help. I want the option to tip my courier whenever I want and I want everybody else to as well. agent: You can add a tip anytime. The tweet you are referring to is from an issue months ago that is now resolved. user: Oh okay. So there is no time limit to tip? agent: No. If the tipping screen is closed out for whatever reason, we can manually add the tip on our end.

Customer is complaining about the stacking orders and batched orders and demanding to have an option to tip the courier whenever he need it. Agent requests to DM the email address and states that tip can be add anytime and for some reason if tipping screen is closed, they will add the tip manually.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: are y'all EVER gonna fix this? No matter how fast I tap the notification... No matter how fast I tap the notification, I get delivery not available. Stacking orders from the same place used to be fun. Now it's straight up depressing. What's up with this batched orders nonsense? Are you making us do twice the work by paying us a quarter of the effort? Why can't I tip my courier after two days? I'm deeply upset about this. agent: We'd be happy to help! Please DM us the email address for your account. user: No thanks. I'd just like the option to tip whenever I want. Bring that back because this is infuriating. You're not helping. So why did you cut the time to tip? Seems like you aren't happy at all to help. I want the option to tip my courier whenever I want and I want everybody else to as well. agent: You can add a tip anytime. The tweet you are referring to is from an issue months ago that is now resolved. user: Oh okay. So there is no time limit to tip? agent: No. If the tipping screen is closed out for whatever reason, we can manually add the tip on our end. ### Response: Customer is complaining about the stacking orders and batched orders and demanding to have an option to tip the courier whenever he need it. Agent requests to DM the email address and states that tip can be add anytime and for some reason if tipping screen is closed, they will add the tip manually.

user: Please resolve case 00206044 for name change of my 6 family members. Kindly help. agent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR user: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help. agent: Hi , Kindly clear the pending amount for booking EHHD7S before our team can proceed with the name amendment. Thanks - Khairul user: Please let me know what's the pending amount and how to clear it. Thanks agent: Hi Baadshah, As we check your case we not able to find ID copy for ​NAEEM BASHID KHAN. >> Kindly provide us the passenger ID copy for further assistance. Thanks-Sha user: I Have created new case number 00210959 which has the attachment for NAEEM BASHID KHAN agent: Hi , You may login to your AirAsia account to clear the pending amount due to meals added. As for the name correction >> >> it has been escalated to the respective team to proceed with the amendment. You will received the revised itinerary soon. user: Thank u for Escalating, plz help with the name change req of tomorrows flight, the case numbers containing the ID 00206044 00174812 00210959 agent: Hi there, We have amend the name accordingly. Kindly check your mailbox. Thanks-Sha

Customer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Please resolve case 00206044 for name change of my 6 family members. Kindly help. agent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR user: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help. agent: Hi , Kindly clear the pending amount for booking EHHD7S before our team can proceed with the name amendment. Thanks - Khairul user: Please let me know what's the pending amount and how to clear it. Thanks agent: Hi Baadshah, As we check your case we not able to find ID copy for ​NAEEM BASHID KHAN. >> Kindly provide us the passenger ID copy for further assistance. Thanks-Sha user: I Have created new case number 00210959 which has the attachment for NAEEM BASHID KHAN agent: Hi , You may login to your AirAsia account to clear the pending amount due to meals added. As for the name correction >> >> it has been escalated to the respective team to proceed with the amendment. You will received the revised itinerary soon. user: Thank u for Escalating, plz help with the name change req of tomorrows flight, the case numbers containing the ID 00206044 00174812 00210959 agent: Hi there, We have amend the name accordingly. Kindly check your mailbox. Thanks-Sha ### Response: Customer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.

user: Can anyone help with this? Should do a re-install? agent: Hello, Lezlie. Let's take a look at this. To better assist you, tell us more about your concern. user: I'm getting the dreaded blue screen of death with a stopcode. Well that one is green but I also get this blue screen. agent: 1/2 Are you a part of our Windows Insider program? If yes, we suggest creating us a thread here to better help you with your 2/2 concern: Thank you. user: Yes, I am part of the insider program, but this is a bit above my head. Thanks! agent: We got your DM, Lezlie. To resolve a blue screen error, check this link:

Customer is seeking a help to re install the application and complaining that screen appears like blue. Agent updated an URL to the customer to resolve the issue of blue screen error.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Can anyone help with this? Should do a re-install? agent: Hello, Lezlie. Let's take a look at this. To better assist you, tell us more about your concern. user: I'm getting the dreaded blue screen of death with a stopcode. Well that one is green but I also get this blue screen. agent: 1/2 Are you a part of our Windows Insider program? If yes, we suggest creating us a thread here to better help you with your 2/2 concern: Thank you. user: Yes, I am part of the insider program, but this is a bit above my head. Thanks! agent: We got your DM, Lezlie. To resolve a blue screen error, check this link: ### Response: Customer is seeking a help to re install the application and complaining that screen appears like blue. Agent updated an URL to the customer to resolve the issue of blue screen error.

user: I’m at the bank. These bankers are standing around talking instead of helping us who are waiting. Thanks can’t wait to switch agent: Hello, this is never the experience we want our customers to have. Please send us the street/city/zip of the financial center location. Thank you. user: Well maybe we wouldn’t have this problem if y’all stopped charging fees 😡😤 agent: We understand your frustration. Please send the requested information so we may address it with the appropriate parties. Ty! user: You won’t do anything. agent: If you change your mind, please send the requested information as we'd like to share with the appropriate parties. Ty!

Customer is complaining about the bank staff who were wandering around instead of helping the customers. Agent requests for the location details of the bank to share it with appropriate parties for resolving the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’m at the bank. These bankers are standing around talking instead of helping us who are waiting. Thanks can’t wait to switch agent: Hello, this is never the experience we want our customers to have. Please send us the street/city/zip of the financial center location. Thank you. user: Well maybe we wouldn’t have this problem if y’all stopped charging fees 😡😤 agent: We understand your frustration. Please send the requested information so we may address it with the appropriate parties. Ty! user: You won’t do anything. agent: If you change your mind, please send the requested information as we'd like to share with the appropriate parties. Ty! ### Response: Customer is complaining about the bank staff who were wandering around instead of helping the customers. Agent requests for the location details of the bank to share it with appropriate parties for resolving the issue.

user: If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8 agent: Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is... user: I'm using the "Pre-order iPhone X" link here: Is that the right one? When I get to phone selection, I only see this agent: HI Greg. Thanks for the links and yes, that is the correct link to take part in this great offer. What device do ... user: An iPhone 6s. It shows up on my account as eligible for the trade-in offer, which is encouraging, at least! Should I just try again later? agent: Thanks for that Greg, just wanted to cover all bases to see if there were any other factors that that could affec... user: That worked for the app; I was able to select an X for my line! It says my wife's 6s is not eligible for the promotion... should I continue? agent: I'm so glad you are now able to proceed with your order. Does it give a reason as to why her device isn't eligibl... user: No, but I decided to try the website again on a whim, and the site said it was eligible. I think logging out/in helped. Thanks a lot! agent: Brilliant. I hope your order goes through smoothly. Any other issues just tweet and we will be here #Winning *KellieA

Customer enquires about iPhone which he wants to buy. Agent provided the link to check for offers and ask to reach out them at anytime.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: If you're bored on a quiet evening, any tips for getting the iPhone X to appear for trade-up? App and website both show 7/8 agent: Hi Greg. The iPhone X is now available. If you log on to your T-Mobile acct the option to pre-order the device is... user: I'm using the "Pre-order iPhone X" link here: Is that the right one? When I get to phone selection, I only see this agent: HI Greg. Thanks for the links and yes, that is the correct link to take part in this great offer. What device do ... user: An iPhone 6s. It shows up on my account as eligible for the trade-in offer, which is encouraging, at least! Should I just try again later? agent: Thanks for that Greg, just wanted to cover all bases to see if there were any other factors that that could affec... user: That worked for the app; I was able to select an X for my line! It says my wife's 6s is not eligible for the promotion... should I continue? agent: I'm so glad you are now able to proceed with your order. Does it give a reason as to why her device isn't eligibl... user: No, but I decided to try the website again on a whim, and the site said it was eligible. I think logging out/in helped. Thanks a lot! agent: Brilliant. I hope your order goes through smoothly. Any other issues just tweet and we will be here #Winning *KellieA ### Response: Customer enquires about iPhone which he wants to buy. Agent provided the link to check for offers and ask to reach out them at anytime.

user: not my fault that people stole the mail & they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs. agent: I'm sorry for the troubles. Without providing personal or account details, how can we help you? user: they put in a big metal monstrosity because people were stealing mail but now they put my amazon boxes in there they don't bring it up to▶️ my door.....which is why i order lucky's cat food from you...i was in an accident and don't want to carry boxes from the box to my door if i'm having this issue i'm sure other people are? thanks for looking into it.....again defeats the purpose of ordering things online they put this thing in front they leave my packages in...that is not my door agent: Who is the carrier assigned to this delivery: Let us know, we'll be more than happy to assist! user: you mean like the usps or ups or fedex? i'm not sure ...if i'm a prime member do they all ship one method? agent: We use a variety of carriers. Trying to understand if a specific carrier is using this method of delivery.

Customer is telling that its not his fault as that people stole the mail & apm and they put a metal monstrosity in front with a package box. Agent is asking who is the carrier assigned to this delivery so that they will b more happy to assist them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: not my fault that people stole the mail & they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs. agent: I'm sorry for the troubles. Without providing personal or account details, how can we help you? user: they put in a big metal monstrosity because people were stealing mail but now they put my amazon boxes in there they don't bring it up to▶️ my door.....which is why i order lucky's cat food from you...i was in an accident and don't want to carry boxes from the box to my door if i'm having this issue i'm sure other people are? thanks for looking into it.....again defeats the purpose of ordering things online they put this thing in front they leave my packages in...that is not my door agent: Who is the carrier assigned to this delivery: Let us know, we'll be more than happy to assist! user: you mean like the usps or ups or fedex? i'm not sure ...if i'm a prime member do they all ship one method? agent: We use a variety of carriers. Trying to understand if a specific carrier is using this method of delivery. ### Response: Customer is telling that its not his fault as that people stole the mail & apm and they put a metal monstrosity in front with a package box. Agent is asking who is the carrier assigned to this delivery so that they will b more happy to assist them.

user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can’t walk 3 carriages 😡 agent: Sorry to hear this Jane. Which service are you on? user: London to Liverpool 13:07 first class not good agent: We'll certainly feed this back. Have you spoken with any of the onboard staff about this issue? They'd be best placed to assist user: Yes and can’t help next toilet 3 carriages away and she can’t walk that far wasn’t informed when assisted to her seat!! ! agent: i understand the frustration with this. The staff would do what they can to help user: No help offered unfortunately 😡 agent: We'll certainly feed this back

Customer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can’t walk 3 carriages 😡 agent: Sorry to hear this Jane. Which service are you on? user: London to Liverpool 13:07 first class not good agent: We'll certainly feed this back. Have you spoken with any of the onboard staff about this issue? They'd be best placed to assist user: Yes and can’t help next toilet 3 carriages away and she can’t walk that far wasn’t informed when assisted to her seat!! ! agent: i understand the frustration with this. The staff would do what they can to help user: No help offered unfortunately 😡 agent: We'll certainly feed this back ### Response: Customer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.

user: Also, Adobe Acrobat Pro is just as shitty and crash-prone as I remember it. agent: Hi, how can we help you? Which issue are you having with your Adobe software? Can you provide details for your issue? user: "Fill and Sign" chooses inconsistent decimal font sizes that I have to fix manually, and crashes every few minutes. Preview's Annotate is much simpler and faster and free. agent: Hi, does this happen with all PDF forms that you using for "Fill and Sign"? Have you updated the app yet? user: Yes and yes. + the permissions on all my PDFs are now screwed up - I can't open them in Preview anymore, only on Reader. agent: Hi Sandra, I would suggest to reinstall the Adobe Reader app to see if this helps the issue. Please post this issue on our forums too. Sandra, here is a link to our forums to post the issue to. user: Uninstalling Reader and rebooting worked to resolve the file permissions problem. agent: Hi Sanda, good to hear that. Thanks for the update. Please let us know if you have any questions or need further help.

Customer is complaining about the adobe software in where "fill and sign" selects inconsistent decimal font size fix manually and crashes every few minutes. Agent suggested to reinstall the adobe reader app and ask to reach out for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Also, Adobe Acrobat Pro is just as shitty and crash-prone as I remember it. agent: Hi, how can we help you? Which issue are you having with your Adobe software? Can you provide details for your issue? user: "Fill and Sign" chooses inconsistent decimal font sizes that I have to fix manually, and crashes every few minutes. Preview's Annotate is much simpler and faster and free. agent: Hi, does this happen with all PDF forms that you using for "Fill and Sign"? Have you updated the app yet? user: Yes and yes. + the permissions on all my PDFs are now screwed up - I can't open them in Preview anymore, only on Reader. agent: Hi Sandra, I would suggest to reinstall the Adobe Reader app to see if this helps the issue. Please post this issue on our forums too. Sandra, here is a link to our forums to post the issue to. user: Uninstalling Reader and rebooting worked to resolve the file permissions problem. agent: Hi Sanda, good to hear that. Thanks for the update. Please let us know if you have any questions or need further help. ### Response: Customer is complaining about the adobe software in where "fill and sign" selects inconsistent decimal font size fix manually and crashes every few minutes. Agent suggested to reinstall the adobe reader app and ask to reach out for further assistance.

user: Really on flight 5737 I️t takes over 1 hour to get your bag at DFW. Horrible service agent: We're glad you've been reunited, and truly apologize for the wait. user: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It’s why people don’t fly American agent: If you're still without your bag, please see our baggage team member to check on it for us. user: Duh my son has been there for an hour and a half talking to them and no help. Ridiculous service Still no bag...what a mess agent: Our apologies for the delay this morning. We show it'll be placed on a flight this morning. Please call our team at 800-535-5225.

Customer is complaining about the service which makes him wait 1 hour to get bag at DFW. Agent updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Really on flight 5737 I️t takes over 1 hour to get your bag at DFW. Horrible service agent: We're glad you've been reunited, and truly apologize for the wait. user: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It’s why people don’t fly American agent: If you're still without your bag, please see our baggage team member to check on it for us. user: Duh my son has been there for an hour and a half talking to them and no help. Ridiculous service Still no bag...what a mess agent: Our apologies for the delay this morning. We show it'll be placed on a flight this morning. Please call our team at 800-535-5225. ### Response: Customer is complaining about the service which makes him wait 1 hour to get bag at DFW. Agent updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.

user: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time! agent: Hi Rhys, where are you travelling to please? user: Fulwell to Waterloo agent: The delayed 06:23 should be with you at 06:41 and will be running fast from Teddington to Waterloo user: Thanks. ..why was there no detail of this on the website? Info board also not giving much in the way of information. .. agent: The alteration to this service can be found on our JourneyCheck page here user: So the is of no use? agent: No, our website is user: Which is the site I meant. ...which has only just been refreshed to show the delay..as the train pulled into the station.. ...and the info sign showing no information? agent: Can you let me know please, was the display entirely blank? Was this on platform 1? user: No, segment to show train arrival time just showed 'Delayed '. No further information then provided. agent: Thanks for the info Rhys, we'll report this fault.

Wants to know the time of the next train because the info board at the station is just showing delayed. Gives the time of the required train and will report the fault of the display board.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: morning - when's the next train at Fulwell? Info board is frozen on 'delayed '..website shows on time! agent: Hi Rhys, where are you travelling to please? user: Fulwell to Waterloo agent: The delayed 06:23 should be with you at 06:41 and will be running fast from Teddington to Waterloo user: Thanks. ..why was there no detail of this on the website? Info board also not giving much in the way of information. .. agent: The alteration to this service can be found on our JourneyCheck page here user: So the is of no use? agent: No, our website is user: Which is the site I meant. ...which has only just been refreshed to show the delay..as the train pulled into the station.. ...and the info sign showing no information? agent: Can you let me know please, was the display entirely blank? Was this on platform 1? user: No, segment to show train arrival time just showed 'Delayed '. No further information then provided. agent: Thanks for the info Rhys, we'll report this fault. ### Response: Wants to know the time of the next train because the info board at the station is just showing delayed. Gives the time of the required train and will report the fault of the display board.

user: When you have been waiting 3+ hours for a maintenance crew from another airport 🙄 Hands down THE worst airline experience I’ve ever had. agent: We'd like to check on an update for you. What's the flight number? user: 4412. It’s been pushed back about 4 times now, so I don’t know how much of an “update” there will be. agent: Our latest is showing an estimated departure time of 7p. We also have a great link to keep an eye on it here: user: We’re not even boarding yet. Still no crew. Ridiculous. Now 7:35 agent: We can send updates to your phone as well, by signing up here:

The customer is complaining that he has waiting from past 3 hours for a maintaince crew. The agent says that they will send updates to the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When you have been waiting 3+ hours for a maintenance crew from another airport 🙄 Hands down THE worst airline experience I’ve ever had. agent: We'd like to check on an update for you. What's the flight number? user: 4412. It’s been pushed back about 4 times now, so I don’t know how much of an “update” there will be. agent: Our latest is showing an estimated departure time of 7p. We also have a great link to keep an eye on it here: user: We’re not even boarding yet. Still no crew. Ridiculous. Now 7:35 agent: We can send updates to your phone as well, by signing up here: ### Response: The customer is complaining that he has waiting from past 3 hours for a maintaince crew. The agent says that they will send updates to the customer.

user: Damned if I ever set foot on a flight again. Response to the #MCO hiccup has been a comedy of errors. We're still imprisoned in the plane now, an hour and a half after they reopened the terminal. agent: We apologize for the issues tonight. Please know this is a security issue that is affecting all airlines flying in and out of Orlando. user: Yes, and it's been resolved. For. Over. An. Hour. Southwest employees are confining us on an *inbound* flight, instead of letting us get off to the terminal which, again, *is already cleared. * That's not on security. That's on you. agent: It actually has not been resolved. The terminal is currently closed to all Passengers. user: Yes it has. Terminal has been open for the last hour. Let us out. agent: That is incorrect information. Please check for the most up-to-date info. We appreciate your patience as we work with authorities. user: Yes. I know you're giving me incorrect information. That's why I'm trying to set you straight so you can find out who's responsible for the three hours time I'll have to bill you for. agent: Thanks for hanging in there with us. We'll have you on your way ASAP.

Customer is complaining about the terminal of the flight. Agent updates that they will have on their way ASAP.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Damned if I ever set foot on a flight again. Response to the #MCO hiccup has been a comedy of errors. We're still imprisoned in the plane now, an hour and a half after they reopened the terminal. agent: We apologize for the issues tonight. Please know this is a security issue that is affecting all airlines flying in and out of Orlando. user: Yes, and it's been resolved. For. Over. An. Hour. Southwest employees are confining us on an *inbound* flight, instead of letting us get off to the terminal which, again, *is already cleared. * That's not on security. That's on you. agent: It actually has not been resolved. The terminal is currently closed to all Passengers. user: Yes it has. Terminal has been open for the last hour. Let us out. agent: That is incorrect information. Please check for the most up-to-date info. We appreciate your patience as we work with authorities. user: Yes. I know you're giving me incorrect information. That's why I'm trying to set you straight so you can find out who's responsible for the three hours time I'll have to bill you for. agent: Thanks for hanging in there with us. We'll have you on your way ASAP. ### Response: Customer is complaining about the terminal of the flight. Agent updates that they will have on their way ASAP.

user: I thought the issue with icons not displaying correctly was a bug fix for watchOS 4.1? #AppleWatch agent: We'd be happy to look into this display issue with you. To start, can you tell us which Apple Watch you're using? user: Series 3 LTE agent: Which iPhone and iOS version are you using on the paired iPhone? user: 6s plus iOS 11.03 agent: Do you notice this display issue with any other apps? user: Only twitter currently agent: Thanks. Let's start by updating both devices to see if the issues continues. This can help:

Customer is having some display issue. Agent asked which apple watch is using,version and asked display issue with any other apps and informed to start updating both devices to see if the issues continues.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I thought the issue with icons not displaying correctly was a bug fix for watchOS 4.1? #AppleWatch agent: We'd be happy to look into this display issue with you. To start, can you tell us which Apple Watch you're using? user: Series 3 LTE agent: Which iPhone and iOS version are you using on the paired iPhone? user: 6s plus iOS 11.03 agent: Do you notice this display issue with any other apps? user: Only twitter currently agent: Thanks. Let's start by updating both devices to see if the issues continues. This can help: ### Response: Customer is having some display issue. Agent asked which apple watch is using,version and asked display issue with any other apps and informed to start updating both devices to see if the issues continues.

user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious agent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off user: I need someone to sort out my ticket. I've paid. I can't load it onto the app. I would like to fetch it from the station to make sure I can travel . This is ridiculous! agent: The Aftersales team would be best placed to assist with any issues on the app. It's not possible to alter the delivery method of the fare after purchase user: Fabulous! This is ridiculous How can I get hold of them. I've already wasted an hour of of my life on this agent: They can be reached on 03445565650 or through LiveChat here: user: Your live chat is not working! agent: I'm afraid those are the only ways to reach the Aftersales team this evening

Customer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious agent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off user: I need someone to sort out my ticket. I've paid. I can't load it onto the app. I would like to fetch it from the station to make sure I can travel . This is ridiculous! agent: The Aftersales team would be best placed to assist with any issues on the app. It's not possible to alter the delivery method of the fare after purchase user: Fabulous! This is ridiculous How can I get hold of them. I've already wasted an hour of of my life on this agent: They can be reached on 03445565650 or through LiveChat here: user: Your live chat is not working! agent: I'm afraid those are the only ways to reach the Aftersales team this evening ### Response: Customer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.

user: how the heck do I talk to a person to help with an issue? agent: Hi there, how can we help you today? user: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is frequent. I never had to do this until recently. agent: Hi there! Please check the information in this link: user: Already did this. Does not fix my issue at all. Every time I switch from one system to the other, it's asking me to activate the system i'm Using atm as my main system. Then when I go back to my main system, I have to reactivate it. Then when I go to my other house and use my Secondary system, I have to activate it as my primary. Why do I have to keep doing this? It's a pain. agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Totally understand. Please make sure you are following us, so we can assist you better via a Direct Message.

The customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: how the heck do I talk to a person to help with an issue? agent: Hi there, how can we help you today? user: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is frequent. I never had to do this until recently. agent: Hi there! Please check the information in this link: user: Already did this. Does not fix my issue at all. Every time I switch from one system to the other, it's asking me to activate the system i'm Using atm as my main system. Then when I go back to my main system, I have to reactivate it. Then when I go to my other house and use my Secondary system, I have to activate it as my primary. Why do I have to keep doing this? It's a pain. agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Totally understand. Please make sure you are following us, so we can assist you better via a Direct Message. ### Response: The customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.

user: please can someone call me ASAP you won’t answer the store phone agent: Hi there, which store are you trying to contact? ~ Olly user: Crewe Cheshire agent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly user: Both! They’ve just picked the phone up and put it straight back down again! Not great this at all Can someone call me agent: Please can you advise what the issue is and I can direct in the right place. Charlotte

Customer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: please can someone call me ASAP you won’t answer the store phone agent: Hi there, which store are you trying to contact? ~ Olly user: Crewe Cheshire agent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly user: Both! They’ve just picked the phone up and put it straight back down again! Not great this at all Can someone call me agent: Please can you advise what the issue is and I can direct in the right place. Charlotte ### Response: Customer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.

user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket agent: One moment, Robert, while I take a look. Thanks. *TMA user: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Why no other airlines plays seat lottery and screws with ff passengers I am ready to leave I am getting tired of no seat crap agent: Unfortunately, booking 3 hours before a flight departs, you will have this problem. For security reasons, the airport has to take control of the flight, that close to departure, and seats and upgrades will need to be processed by the Gate Agent. Sorry, for the inconvenience. *TMA user: No other airline has that issue let me say again no FAA rules would apply to all I simply do not believe you and I am a highly educated person so please don’t insult me Nope never have it Travel 300 nights a year agent: Unfortunately, that's our company's operational and security policy, and our airport employees have to take control of the flights in the timeframes that your encountering. It's not an insult, it's just provided information. Sorry. *TMA

Customer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not an insult but it was just the information provided.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket agent: One moment, Robert, while I take a look. Thanks. *TMA user: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Why no other airlines plays seat lottery and screws with ff passengers I am ready to leave I am getting tired of no seat crap agent: Unfortunately, booking 3 hours before a flight departs, you will have this problem. For security reasons, the airport has to take control of the flight, that close to departure, and seats and upgrades will need to be processed by the Gate Agent. Sorry, for the inconvenience. *TMA user: No other airline has that issue let me say again no FAA rules would apply to all I simply do not believe you and I am a highly educated person so please don’t insult me Nope never have it Travel 300 nights a year agent: Unfortunately, that's our company's operational and security policy, and our airport employees have to take control of the flights in the timeframes that your encountering. It's not an insult, it's just provided information. Sorry. *TMA ### Response: Customer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not an insult but it was just the information provided.

user: worst network has provided by idea in our area. Complaining you from last 3years. No improvement. Faltu Faltu. agent: we understand & regret the network trouble that you are facing. Please message us your contact details for investigation. user: aree pehle apna 2g tower thik kar phir 3g k bare me bolna. Kabhi tower hi nehi rehta. My no 9434999754 agent: has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. 2/2 user: tower kharap Hai idea ka. Thik kar pahle phot 3g 4g k bare me bolna agent: For further assistance, kindly contact Idea customer care helpline. 3/3 user: Tere bahut bad jio aye aur gaon gaon mr jio ke tower dekh. Par ab bhi tum logon ka tower nehi hua. Amazing. agent: Sorry for trouble. Request you to specify your exact concern, so that we can assist you better. Regards, Vicky We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care

Customer is complaining about the idea network which is worst in their area from last 3 days. Agent says to specify your exact concern, so that can assist better.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: worst network has provided by idea in our area. Complaining you from last 3years. No improvement. Faltu Faltu. agent: we understand & regret the network trouble that you are facing. Please message us your contact details for investigation. user: aree pehle apna 2g tower thik kar phir 3g k bare me bolna. Kabhi tower hi nehi rehta. My no 9434999754 agent: has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline. 2/2 user: tower kharap Hai idea ka. Thik kar pahle phot 3g 4g k bare me bolna agent: For further assistance, kindly contact Idea customer care helpline. 3/3 user: Tere bahut bad jio aye aur gaon gaon mr jio ke tower dekh. Par ab bhi tum logon ka tower nehi hua. Amazing. agent: Sorry for trouble. Request you to specify your exact concern, so that we can assist you better. Regards, Vicky We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care ### Response: Customer is complaining about the idea network which is worst in their area from last 3 days. Agent says to specify your exact concern, so that can assist better.

user: lost my preferred seat and now at the airport in Frankfurt Germany,can’t use the lounge was told only for business class travelers! agent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD user: I would like some kind of goodwill applied to my sky miles account! agent: It appears that you were already issued 5k bonus miles by my colleague, is this correct? *HSD user: correct, that goodwill offer to me was in regard to losing my preferred seat on Delta and spending 9 hours sandwiched between two people. The issue i raised with you is not being able to access the lounge, was not i had to be business class. Uexecepted, but i also now have a usb port that doesn't work to charge my phone!!! ! agent: I am very sorry for the experience you are having today. It is never our intention to let you down. *TBW user: thanks, please do let me know what you can offer me, i fly delta only, its been a long frustrated day, one thing after another. agent: Are you stating that you should have been able to access the airport lounge? *HJB user: Correct , but it’s only open for business class , never had that issue anywhere else agent: I am very sorry. Access is only for business class ticket, members or select American express card holders. *HFG

Customer compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: lost my preferred seat and now at the airport in Frankfurt Germany,can’t use the lounge was told only for business class travelers! agent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD user: I would like some kind of goodwill applied to my sky miles account! agent: It appears that you were already issued 5k bonus miles by my colleague, is this correct? *HSD user: correct, that goodwill offer to me was in regard to losing my preferred seat on Delta and spending 9 hours sandwiched between two people. The issue i raised with you is not being able to access the lounge, was not i had to be business class. Uexecepted, but i also now have a usb port that doesn't work to charge my phone!!! ! agent: I am very sorry for the experience you are having today. It is never our intention to let you down. *TBW user: thanks, please do let me know what you can offer me, i fly delta only, its been a long frustrated day, one thing after another. agent: Are you stating that you should have been able to access the airport lounge? *HJB user: Correct , but it’s only open for business class , never had that issue anywhere else agent: I am very sorry. Access is only for business class ticket, members or select American express card holders. *HFG ### Response: Customer compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.

user: is there a way to find a TV guide to find whats on? agent: Hey, Ryan! We hear you, and we're working on it. Be sure to check out the latest update here: user: Thats good, will you ever be offering the CW network though? agent: No news regarding CW with our on-demand plans, but select CW content is available now with our Live TV add-on! user: I couldn’t get it through being live agent: The CW isn't available as a live channel yet, but we're working on adding it. We'll let our team know you can't wait! user: But will you be able to record because YouTube tv have it but can’t record? agent: When the live channel launches, yes. For now, new episodes are made available day-after-air for Live TV subscribers.

Customer is asking that is there a way to find a tv guide to find whats on. Agent updated that new episodes are made available day after air for live TV subscribes.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a way to find a TV guide to find whats on? agent: Hey, Ryan! We hear you, and we're working on it. Be sure to check out the latest update here: user: Thats good, will you ever be offering the CW network though? agent: No news regarding CW with our on-demand plans, but select CW content is available now with our Live TV add-on! user: I couldn’t get it through being live agent: The CW isn't available as a live channel yet, but we're working on adding it. We'll let our team know you can't wait! user: But will you be able to record because YouTube tv have it but can’t record? agent: When the live channel launches, yes. For now, new episodes are made available day-after-air for Live TV subscribers. ### Response: Customer is asking that is there a way to find a tv guide to find whats on. Agent updated that new episodes are made available day after air for live TV subscribes.

user: booking trip with friend she flies nyc to atl to meet me then we go to mga. Why her ticket $430 & mine is $709 I’m going half as far agent: Hi Hillary, thanks for contacting us. *HML There may be more availability for the lower fare traveling from NYC verses ATL. *HML The lower fares may be sold out from ATL or we are offering a sale fare from NYC to MGA. *HML user: Thank you for the reply. I wont spend double to sit next to her on the exact same flight. agent: I understand, Hillary. You may want to check different dates to see if the fare maybe lower *HML if your friend hasn't already booked her flight. *HML

Customer is complaining that the ticket $430 "amp and know its double $709. Agent updated him to check different dates to see if the fare maybe lower.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: booking trip with friend she flies nyc to atl to meet me then we go to mga. Why her ticket $430 & mine is $709 I’m going half as far agent: Hi Hillary, thanks for contacting us. *HML There may be more availability for the lower fare traveling from NYC verses ATL. *HML The lower fares may be sold out from ATL or we are offering a sale fare from NYC to MGA. *HML user: Thank you for the reply. I wont spend double to sit next to her on the exact same flight. agent: I understand, Hillary. You may want to check different dates to see if the fare maybe lower *HML if your friend hasn't already booked her flight. *HML ### Response: Customer is complaining that the ticket $430 "amp and know its double $709. Agent updated him to check different dates to see if the fare maybe lower.

user: my Xbox one stays on the initial green loading screen, stuff still moves like the light in the X but when it goes to a black screen (after 5 minutes or longer or shorter) nothing works but there's the initial sound it makes when it goes to the home screen. Plz help! ! agent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes. user: It didn't work, it is still taking forever just to get to a black screen, the green loading screen animation works, idk what to do. agent: Let's take that a step further and unplug the console and your router/modem for a full 5 minutes. user: It didn't even fully apply the OSU1 thing.... it only jumps to 66% and then stays that way........ what do I do? It's been stuck like this for 25 minutes..... I'm losing my patience agent: Hi there! Please let the update finish it's process, we know this can be frustrating but it is best to let it complete. user: I've waited 25+ minutes at the same screen........ I've had it for 5 years almost and this is the worst thing it's done, no problems previously..... I'm genuinely worried that my money has gone down the drain with this purchase.... not happy right now, quite frustrated. Please help me I'm so angry right now at this It will jump from 74% done in general to 86% done and not a % more..... it won't make a difference no matter how long I wait, I've turned it off and on multiple times during this and does what I've said earlier, goes from 74% to 86% and stops.... I'm so angry right now. Is there any way I can send this in for repairs? The original Xbox one??? ? agent: Yes, you can check out your repair and warranty options here: user: Hello, I have fixed this situation on my own but on behalf of a lot of others who have this issue too...... figure out WHY this happens and how to prevent this in the future, to resolve it from going to a black screen, I had to factory reset my Xbox one. This musn't happen again. agent: Would you mind sending us a photo of the following please via 1 direct message? •Pic of Detailed Network Stats in Settings>Network>Network Settings>Detailed Network Statistics: 2

Customer is complaining that the Xbox is showing black screen where green animated thing also buffers due to loading isssue and shows only % and buffering. Agent asked to unplug the router and plug again and asked to send a photo of error in the URL.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: my Xbox one stays on the initial green loading screen, stuff still moves like the light in the X but when it goes to a black screen (after 5 minutes or longer or shorter) nothing works but there's the initial sound it makes when it goes to the home screen. Plz help! ! agent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes. user: It didn't work, it is still taking forever just to get to a black screen, the green loading screen animation works, idk what to do. agent: Let's take that a step further and unplug the console and your router/modem for a full 5 minutes. user: It didn't even fully apply the OSU1 thing.... it only jumps to 66% and then stays that way........ what do I do? It's been stuck like this for 25 minutes..... I'm losing my patience agent: Hi there! Please let the update finish it's process, we know this can be frustrating but it is best to let it complete. user: I've waited 25+ minutes at the same screen........ I've had it for 5 years almost and this is the worst thing it's done, no problems previously..... I'm genuinely worried that my money has gone down the drain with this purchase.... not happy right now, quite frustrated. Please help me I'm so angry right now at this It will jump from 74% done in general to 86% done and not a % more..... it won't make a difference no matter how long I wait, I've turned it off and on multiple times during this and does what I've said earlier, goes from 74% to 86% and stops.... I'm so angry right now. Is there any way I can send this in for repairs? The original Xbox one??? ? agent: Yes, you can check out your repair and warranty options here: user: Hello, I have fixed this situation on my own but on behalf of a lot of others who have this issue too...... figure out WHY this happens and how to prevent this in the future, to resolve it from going to a black screen, I had to factory reset my Xbox one. This musn't happen again. agent: Would you mind sending us a photo of the following please via 1 direct message? •Pic of Detailed Network Stats in Settings>Network>Network Settings>Detailed Network Statistics: 2 ### Response: Customer is complaining that the Xbox is showing black screen where green animated thing also buffers due to loading isssue and shows only % and buffering. Agent asked to unplug the router and plug again and asked to send a photo of error in the URL.

user: Hello how come you are no longer stocking pineapple, passionfruit and mango squash. Is it being discontinued? agent: Apologies, what's your local store? I'll look into this for you. Steven user: There was massive gaps for most of the Robinson’s squash drinks, and no labels to say what should be there. My store is Sydenham Bells Green ...London. My main local store is Forest Hill London, but it’s never stocked it, so I go to the bigger store for it & other bits. Thank you agent: Thank you, could you confirm the right stores here please - Just so I know I'm looking in the right one. user: This is the store that normally stocks it. Thank you agent: Thank you, I've had a check and this product is currently on hold. We'll hopefully have this back in stores soon. Robbie

Customer is complaining that how come there no longer stocking pineapple, passion fruit and mango squash. Agent updated that they had a checked and that product is currently on hold.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello how come you are no longer stocking pineapple, passionfruit and mango squash. Is it being discontinued? agent: Apologies, what's your local store? I'll look into this for you. Steven user: There was massive gaps for most of the Robinson’s squash drinks, and no labels to say what should be there. My store is Sydenham Bells Green ...London. My main local store is Forest Hill London, but it’s never stocked it, so I go to the bigger store for it & other bits. Thank you agent: Thank you, could you confirm the right stores here please - Just so I know I'm looking in the right one. user: This is the store that normally stocks it. Thank you agent: Thank you, I've had a check and this product is currently on hold. We'll hopefully have this back in stores soon. Robbie ### Response: Customer is complaining that how come there no longer stocking pineapple, passion fruit and mango squash. Agent updated that they had a checked and that product is currently on hold.

user: WTF is going on in Minneapolis? I assume my bill will be decreased this month. agent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How long have you been having this issue. -AH Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH user: 2nd Ave south and 10th street Minneapolis, MN 55402 iPhone 6+ approx 3 hours. agent: We are unable to respond to you in direct message because you are not following. -AH Please remove your address from the public forum and send us a direct message. -AH

Customer complains about issue with sprint care social network. Agent updated the customer to DM for for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: WTF is going on in Minneapolis? I assume my bill will be decreased this month. agent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How long have you been having this issue. -AH Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH user: 2nd Ave south and 10th street Minneapolis, MN 55402 iPhone 6+ approx 3 hours. agent: We are unable to respond to you in direct message because you are not following. -AH Please remove your address from the public forum and send us a direct message. -AH ### Response: Customer complains about issue with sprint care social network. Agent updated the customer to DM for for further assistance.

user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ? agent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us. user: I called twice, Friday and today. They told me it couldn't be delivered today because warehouse is closed (WTF). I needed it 1/2 Before tomorrow because I go abroad. It's important, for my business. I will lose clients and the person I had on the phone didn't care 2/2 agent: With the warehouse being closed there is nothing that we can do to override this and have the package delivered. user: How is it possible that a warehouse could be closed a Saturday ? You must be kidding. You shipped it to the wrong town twice, c'mon ! agent: If the shipper did not request a Saturday delivery and the package is in warehouse it will not move until the next business day.

Customer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ? agent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us. user: I called twice, Friday and today. They told me it couldn't be delivered today because warehouse is closed (WTF). I needed it 1/2 Before tomorrow because I go abroad. It's important, for my business. I will lose clients and the person I had on the phone didn't care 2/2 agent: With the warehouse being closed there is nothing that we can do to override this and have the package delivered. user: How is it possible that a warehouse could be closed a Saturday ? You must be kidding. You shipped it to the wrong town twice, c'mon ! agent: If the shipper did not request a Saturday delivery and the package is in warehouse it will not move until the next business day. ### Response: Customer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.

user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight agent: When did you send the email? ~Angel user: 12th October ! This is where you slide into my DMs... agent: Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel user: Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done? agent: I am so sorry for the wait! We are working to process this for you -Jordan user: You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it? agent: We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan user: Thanks. So it's been over a month and I haven't heard a thing about this - what is going on? agent: I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474 after 8 AM PST -Andre user: This is a joke. agent: I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices.

Customer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight agent: When did you send the email? ~Angel user: 12th October ! This is where you slide into my DMs... agent: Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel user: Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done? agent: I am so sorry for the wait! We are working to process this for you -Jordan user: You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it? agent: We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan user: Thanks. So it's been over a month and I haven't heard a thing about this - what is going on? agent: I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474 after 8 AM PST -Andre user: This is a joke. agent: I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices. ### Response: Customer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.

user: hello, I’m having an issue with a prepaid card I purchased is there someone I can talk to? agent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have? user: I just want to connect my card to PayPal, but when I try it says declined by bank But when I call it says I have $35 what can I do to fix it agent: Good morning. We'd like to assist, however we do not have access to the Prepaid Platform via this channel. Please call the number on back of the card for assistance. They're available 24/7. Sorry for the inconvenience. user: But when I call all it does is tells me my balance on th card agent: Please press zero and # (repeatedly) until a rep is on the line.

Customer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hello, I’m having an issue with a prepaid card I purchased is there someone I can talk to? agent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have? user: I just want to connect my card to PayPal, but when I try it says declined by bank But when I call it says I have $35 what can I do to fix it agent: Good morning. We'd like to assist, however we do not have access to the Prepaid Platform via this channel. Please call the number on back of the card for assistance. They're available 24/7. Sorry for the inconvenience. user: But when I call all it does is tells me my balance on th card agent: Please press zero and # (repeatedly) until a rep is on the line. ### Response: Customer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.

user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas. agent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better, Kevin. Company policy allows you to report our failure to deliver your bags on time up to 3 days after it's occurred. I regret that this period has passed to seek recourse, but you may follow this link to seek recourse for late baggage... 1/2 Certainly hoping it won't happen again and that the provided link will be unnecessary. We have the "Bags On Time Guarantee" for your benefit, and so please feel urged to report delayed baggage right away should it occur again. We hope your future travel is delay-free! *ADB user: It won’t accept my trip info since the date doesn’t match. agent: Oh, doggone. Yes, it was worth a shot this time, yet we cannot manipulate the date. It must be reported no later than three days to be investigated. From here out, hope this won't be the case as you've described and that your bags arrive expeditiously to you within 20 mins.

Customer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas. agent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better, Kevin. Company policy allows you to report our failure to deliver your bags on time up to 3 days after it's occurred. I regret that this period has passed to seek recourse, but you may follow this link to seek recourse for late baggage... 1/2 Certainly hoping it won't happen again and that the provided link will be unnecessary. We have the "Bags On Time Guarantee" for your benefit, and so please feel urged to report delayed baggage right away should it occur again. We hope your future travel is delay-free! *ADB user: It won’t accept my trip info since the date doesn’t match. agent: Oh, doggone. Yes, it was worth a shot this time, yet we cannot manipulate the date. It must be reported no later than three days to be investigated. From here out, hope this won't be the case as you've described and that your bags arrive expeditiously to you within 20 mins. ### Response: Customer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.

user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify agent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK user: Downloaded last night. Went to listen on the plane and all gone agent: We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV user: None what so ever. Currently using a samsung galaxy s7 agent: Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT user: agent: Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR

Customer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify agent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK user: Downloaded last night. Went to listen on the plane and all gone agent: We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV user: None what so ever. Currently using a samsung galaxy s7 agent: Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT user: agent: Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR ### Response: Customer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.

user: Hey - any chance you could get a member of your Talent Team to get in touch with me? Been trying to reach them for weeks... agent: Can I ask what this is regarding, Jay? user: I've applied for a few jobs with yourselves and not heard back for 10+ weeks, I know you place emphasis on emailing everyone about outcomes ...which is an absolutely brilliant trait, might I add. Just trying to chase up a couple of loose ends that I hadn't heard back from. agent: You should get an email either way Jay. Have you tried contacting our recruitment team? user: I have, but I've had no responses whatsoever, and the recruitment phone line always goes to answerphone. agent: Can you DM us with details of jobs you've applied for and we can send this to our recruitment team.

Customer wants to contact a member from talent team to enquire about the status of his job application, and states that he tried to contact recruitment team and didn't get any responses. Agent requests for the details of the applied jobs so that he could share it with the recruitment team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey - any chance you could get a member of your Talent Team to get in touch with me? Been trying to reach them for weeks... agent: Can I ask what this is regarding, Jay? user: I've applied for a few jobs with yourselves and not heard back for 10+ weeks, I know you place emphasis on emailing everyone about outcomes ...which is an absolutely brilliant trait, might I add. Just trying to chase up a couple of loose ends that I hadn't heard back from. agent: You should get an email either way Jay. Have you tried contacting our recruitment team? user: I have, but I've had no responses whatsoever, and the recruitment phone line always goes to answerphone. agent: Can you DM us with details of jobs you've applied for and we can send this to our recruitment team. ### Response: Customer wants to contact a member from talent team to enquire about the status of his job application, and states that he tried to contact recruitment team and didn't get any responses. Agent requests for the details of the applied jobs so that he could share it with the recruitment team.

user: I’ve had since I was 17 years old now they’re changing my account so I have to pay a monthly fee starting in January 😒. Might be time to say goodbye, homegirl doesn’t make enough for that nonsense. I liked my e-checking 😢. agent: We stopped selling eBanking in 2013. Digital banking services are now an integral part of all our checking products. Please visit to learn about balance requirements & ways to avoid fees. user: I don’t make enough with direct deposit to avoid your fees 😒, I’ve already called and talked a representative, I’ll be going somewhere different come January. I liked e-checking because I never go in the bank anyway, but I’ll find a new bank 🤷🏼‍♀️. agent: We apologize for the inconvenience, please keep us posted if you need anything. user: There’s really nothing you can do unless you change the requirements to waive the fee each month. I won’t be making the minimum deposit amount in order to do so until after I graduate. agent: Hi Mallory, in order to waive the monthly maintenance fee, one of the requirements would need to be met. user: You’re charging my account because I don’t make enough money to meet the requirements, doesn’t make much sense. I loved BoA for the time I had it and recommended it to many people, but at this point I need to weigh my options. The monthly fee may be small but that’s a weeks worth of gas. agent: We’d like to talk with you. Please click below to send your name/ZIP/phone and best time to call.

Customer informed that they want to change the bank as the current bank is charging unnecessary amount. Agent send the link to customer and ask for providing name,zip and phone number best time to call.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I’ve had since I was 17 years old now they’re changing my account so I have to pay a monthly fee starting in January 😒. Might be time to say goodbye, homegirl doesn’t make enough for that nonsense. I liked my e-checking 😢. agent: We stopped selling eBanking in 2013. Digital banking services are now an integral part of all our checking products. Please visit to learn about balance requirements & ways to avoid fees. user: I don’t make enough with direct deposit to avoid your fees 😒, I’ve already called and talked a representative, I’ll be going somewhere different come January. I liked e-checking because I never go in the bank anyway, but I’ll find a new bank 🤷🏼‍♀️. agent: We apologize for the inconvenience, please keep us posted if you need anything. user: There’s really nothing you can do unless you change the requirements to waive the fee each month. I won’t be making the minimum deposit amount in order to do so until after I graduate. agent: Hi Mallory, in order to waive the monthly maintenance fee, one of the requirements would need to be met. user: You’re charging my account because I don’t make enough money to meet the requirements, doesn’t make much sense. I loved BoA for the time I had it and recommended it to many people, but at this point I need to weigh my options. The monthly fee may be small but that’s a weeks worth of gas. agent: We’d like to talk with you. Please click below to send your name/ZIP/phone and best time to call. ### Response: Customer informed that they want to change the bank as the current bank is charging unnecessary amount. Agent send the link to customer and ask for providing name,zip and phone number best time to call.

user: Worst online shopping guarantee product delivery in 24 hours yet no update on product delivery. agent: I'm sorry for the trouble. Have you reported this to our support team here: ? user: Called your customer support at 180030009009. Didn't get any update from them. agent: Please provide your details here: I'll look into the issue and get back to you. user: Registered my complain 4 times to your customer support yet no sign of product delivery. agent: I'm sorry for the trail with your concern, I understand that this is already reported to our support. 1/3 above so that we can get back to you with any update. Appreciate your understanding. 3/3 However, to gain access to your account, your details should be provided in the link shared 2/3 user: This is really frustrating. You haven't taken any action even after 5 complains. I didn't see any update. agent: If you've shared the details, you might have received an email from us. Please check. user: I didn't seen any product delivery updates in your mail. It seems guys are just sending email to collect customer feedback. agent: If you're unable to locate the correspondence from us, kindly fill in the form again here:

Customer is complaining about the product which is not delivered on time.. Agent informed to provided the details on URL and their support team will work on it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Worst online shopping guarantee product delivery in 24 hours yet no update on product delivery. agent: I'm sorry for the trouble. Have you reported this to our support team here: ? user: Called your customer support at 180030009009. Didn't get any update from them. agent: Please provide your details here: I'll look into the issue and get back to you. user: Registered my complain 4 times to your customer support yet no sign of product delivery. agent: I'm sorry for the trail with your concern, I understand that this is already reported to our support. 1/3 above so that we can get back to you with any update. Appreciate your understanding. 3/3 However, to gain access to your account, your details should be provided in the link shared 2/3 user: This is really frustrating. You haven't taken any action even after 5 complains. I didn't see any update. agent: If you've shared the details, you might have received an email from us. Please check. user: I didn't seen any product delivery updates in your mail. It seems guys are just sending email to collect customer feedback. agent: If you're unable to locate the correspondence from us, kindly fill in the form again here: ### Response: Customer is complaining about the product which is not delivered on time.. Agent informed to provided the details on URL and their support team will work on it.

user: Hey I can't play any song by in the app. OP5. I have already un installed and deleted the cache. agent: Hey Jorge! That doesn't sound good. Just to check, are you getting any error messages? A screenshot can be handy /AU user: Not really, I click on a song and it just stays stuck. If I'm playing another song it stops and nothing plays afterwards. agent: Can you try restarting your device, then log out and back in? While you're at it, what Android and Spotify versions are you using? /AU user: I have already restarted and logged out and it didn't work. The android version is 7.1.1 and the app version is 8.4.22.857. agent: Hmm. Is this only happening via 3G/4G, or is it the same with WiFi? Keep us posted /NY user: It is the same with 4G and with wifi. agent: Got it. Does restarting your connection help at all? Also, are you getting the same result when you try using a different device? /NY user: Restarting the connection didn't help. I tried it on my laptop and the songs are playing there. agent: Thanks for the info. Best thing to try here is a reinstall. Just follow the steps at user: Hi, I just updated the app version in my laptop and the songs are not playing there anymore. It says: The song is not available. If you have the file on your computer you can import it. I am paying premium by the way. agent: Thanks for giving it a try. Can you DM us your account's email address or username? We'd like to check further /RK

Customer is complaining that they are unable to play any songs in the app OP5 and they have already uninstalled and deleted the cache. After several try agent requests.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hey I can't play any song by in the app. OP5. I have already un installed and deleted the cache. agent: Hey Jorge! That doesn't sound good. Just to check, are you getting any error messages? A screenshot can be handy /AU user: Not really, I click on a song and it just stays stuck. If I'm playing another song it stops and nothing plays afterwards. agent: Can you try restarting your device, then log out and back in? While you're at it, what Android and Spotify versions are you using? /AU user: I have already restarted and logged out and it didn't work. The android version is 7.1.1 and the app version is 8.4.22.857. agent: Hmm. Is this only happening via 3G/4G, or is it the same with WiFi? Keep us posted /NY user: It is the same with 4G and with wifi. agent: Got it. Does restarting your connection help at all? Also, are you getting the same result when you try using a different device? /NY user: Restarting the connection didn't help. I tried it on my laptop and the songs are playing there. agent: Thanks for the info. Best thing to try here is a reinstall. Just follow the steps at user: Hi, I just updated the app version in my laptop and the songs are not playing there anymore. It says: The song is not available. If you have the file on your computer you can import it. I am paying premium by the way. agent: Thanks for giving it a try. Can you DM us your account's email address or username? We'd like to check further /RK ### Response: Customer is complaining that they are unable to play any songs in the app OP5 and they have already uninstalled and deleted the cache. After several try agent requests.

user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button. agent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted to book on another device? user: Yes. I tried using my mobile Phone and im trying to press access but it doesnt work. agent: We’re sorry you’re having this issue, Mona. Have you tried to empty cache or delete temporary Internet files? user: Yes. Still nothing :( agent: We're sorry to hear that, Mona. We recommend using another device or browser. Perhaps your card issuer can give advice too. user: I finally did it! There is only one problem to solve. My name is Mona-Andreea but the dash is missing from my name on the website and its like this Monaandreea. How do i change my name? agent: Hi Mona, we don't use the dash on our systems and your names will be one due to the space available. When you complete you passport 1/2 details you can add the dash here. This will not affect your travel as it is a norm across the industry. 2/2

Customer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button. agent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted to book on another device? user: Yes. I tried using my mobile Phone and im trying to press access but it doesnt work. agent: We’re sorry you’re having this issue, Mona. Have you tried to empty cache or delete temporary Internet files? user: Yes. Still nothing :( agent: We're sorry to hear that, Mona. We recommend using another device or browser. Perhaps your card issuer can give advice too. user: I finally did it! There is only one problem to solve. My name is Mona-Andreea but the dash is missing from my name on the website and its like this Monaandreea. How do i change my name? agent: Hi Mona, we don't use the dash on our systems and your names will be one due to the space available. When you complete you passport 1/2 details you can add the dash here. This will not affect your travel as it is a norm across the industry. 2/2 ### Response: Customer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.

user: - did you mess up our tickets on purpose because I complained? It’s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back? agent: We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at this time. user: We were supposed to be 17K and L. I verified this last night on the phone with an agent. They moved him to 27J. Those seats are not comparable I’m particularly angry because last night, when I called and specifically asked if it had changed, they assured me we were booked in those seats. So today it was too late to get two seats together. If they had been honest last night, I could have gotten comparable seats together agent: Deanna, we're seeing the same seats in the reservation. The change must have been made at the airport. Please work with them directly. user: Again, it was not. I know that because I’m siting in a different seat It’s your flight. Not the airport’s flight. I feel we should be refunded the upgrade fee agent: If you don't fly in seats purchased, they'll be refunded back to the original credit card used.

Customer is enquiring about the tickets which is messed up because of the complaint she made. Agent updated her to work with the airport team directly.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: - did you mess up our tickets on purpose because I complained? It’s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back? agent: We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at this time. user: We were supposed to be 17K and L. I verified this last night on the phone with an agent. They moved him to 27J. Those seats are not comparable I’m particularly angry because last night, when I called and specifically asked if it had changed, they assured me we were booked in those seats. So today it was too late to get two seats together. If they had been honest last night, I could have gotten comparable seats together agent: Deanna, we're seeing the same seats in the reservation. The change must have been made at the airport. Please work with them directly. user: Again, it was not. I know that because I’m siting in a different seat It’s your flight. Not the airport’s flight. I feel we should be refunded the upgrade fee agent: If you don't fly in seats purchased, they'll be refunded back to the original credit card used. ### Response: Customer is enquiring about the tickets which is messed up because of the complaint she made. Agent updated her to work with the airport team directly.

user: Just paid to reserve seats as seat planner showing 4 window seats left, after paying, 20+ window seats were available! #con agent: That's odd, Robert! If you let me know your flight details, I'll feed it back for you. Are you flying in the next few days? If so, some 1/2 seats could have been released by our seating team, as the often hold the front rows until the aircraft configuration is set. 2/2 user: we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2 2/2 seat booking gives impression most seats booked to push people to pay, then after paying, find many still available. we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2 agent: Hi Robert, seats are kept back for customers who choose not to pay for their seats and those who can't check in online. user: hmm not convinced. I only paid because suddenly all but 25 seats disappeared. Then as if by magic once paid they came back! agent: Hi Robert, we've passed on your comments to our Customer Experience. Seat selection will always show those available at the time.

Customer is complaining that just paid to reserve seats as seat planner showing 4 window seats left after paying 20+ windows seats are available. Agent updated that seat selection will always show those available at the time.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Just paid to reserve seats as seat planner showing 4 window seats left, after paying, 20+ window seats were available! #con agent: That's odd, Robert! If you let me know your flight details, I'll feed it back for you. Are you flying in the next few days? If so, some 1/2 seats could have been released by our seating team, as the often hold the front rows until the aircraft configuration is set. 2/2 user: we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2 2/2 seat booking gives impression most seats booked to push people to pay, then after paying, find many still available. we fly tom BA0057. Fri there were well over 100 free seats in economy yesterday barely 25, once paid over 100 again?! 1/2 agent: Hi Robert, seats are kept back for customers who choose not to pay for their seats and those who can't check in online. user: hmm not convinced. I only paid because suddenly all but 25 seats disappeared. Then as if by magic once paid they came back! agent: Hi Robert, we've passed on your comments to our Customer Experience. Seat selection will always show those available at the time. ### Response: Customer is complaining that just paid to reserve seats as seat planner showing 4 window seats left after paying 20+ windows seats are available. Agent updated that seat selection will always show those available at the time.

user: What happened to 5GB at 500frs? agent: Y'ello Lester, It was a promotion The promotion has ended user: What was being promoted? agent: Daily data bundle of 5Giga at 500f user: I dont think that's a promotion. What's your definition of promotion? If 5GB was the promot• den 4rm dis definition it means were simply sell* the service @ a time frame. If u wer promotin itll still b availabl Please we want it back! "Promote" again! ! agent: Well received. Thank for your interest and suggestion 🙂

The customer enquires about the 5GB at 500frs offer and asks to "Promote" again. The agent informs that was a promotion and the promotion has ended.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: What happened to 5GB at 500frs? agent: Y'ello Lester, It was a promotion The promotion has ended user: What was being promoted? agent: Daily data bundle of 5Giga at 500f user: I dont think that's a promotion. What's your definition of promotion? If 5GB was the promot• den 4rm dis definition it means were simply sell* the service @ a time frame. If u wer promotin itll still b availabl Please we want it back! "Promote" again! ! agent: Well received. Thank for your interest and suggestion 🙂 ### Response: The customer enquires about the 5GB at 500frs offer and asks to "Promote" again. The agent informs that was a promotion and the promotion has ended.

user: My iPhone 6s won’t connect to my home WiFi someone help me 😭 agent: We've got your back! What happens when you try to connect to your home Wi-Fi network? Are you seeing any errors? user: It says unable to join network I’ve also reset my network setting and restarted my phone agent: Great steps so far! Do you have other devices that are able to connect to this network? Have you rebooted your modem since receiving this message? Also, can you confirm the exact iOS version you see in Settings > General > About? user: My laptop and smart tv both are working fine and running at normal speed. I’ve rebooted my modem several times. I’m on version 11.1.1 ... although I did 5 network reboots and it finally took... and it stayed connected for 5 Mins and stopped working again agent: Understood. How many devices are connected to this network at one time? Are you able to connect to other networks, or does this persist? user: At the moment 3 and sometimes I can connect to other but majority of the time I cannot agent: Alright. Let's continue chatting in DM. Send us a message using the link below.

Customer is complaining that her iphone is not connecting to wifi where as other devices and smart tv is working fine with the same network. Agent asks her to reboot the settings and also asks details about network and ask the customer to message so that with further chat he can resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My iPhone 6s won’t connect to my home WiFi someone help me 😭 agent: We've got your back! What happens when you try to connect to your home Wi-Fi network? Are you seeing any errors? user: It says unable to join network I’ve also reset my network setting and restarted my phone agent: Great steps so far! Do you have other devices that are able to connect to this network? Have you rebooted your modem since receiving this message? Also, can you confirm the exact iOS version you see in Settings > General > About? user: My laptop and smart tv both are working fine and running at normal speed. I’ve rebooted my modem several times. I’m on version 11.1.1 ... although I did 5 network reboots and it finally took... and it stayed connected for 5 Mins and stopped working again agent: Understood. How many devices are connected to this network at one time? Are you able to connect to other networks, or does this persist? user: At the moment 3 and sometimes I can connect to other but majority of the time I cannot agent: Alright. Let's continue chatting in DM. Send us a message using the link below. ### Response: Customer is complaining that her iphone is not connecting to wifi where as other devices and smart tv is working fine with the same network. Agent asks her to reboot the settings and also asks details about network and ask the customer to message so that with further chat he can resolve the issue.

user: the headphones I have just brought now have £10 off just one day later. Is there anything you can do about this? agent: Hi Gavin. Has the order already dispatched? user: Yep, just awaiting for delivery today. Any chance of a £10 gift voucher? #cheeky Also would you be able to tell me if my package will arrive before 8pm as my work will be closed at 6pm agent: Hi Gavin. We wouldn't be able to specify a delivery time I'm afraid. Is the order being delivered to your work address? user: Yes its being delivered to my work address. I just thought it would be out for delivery by now agent: Hi Gavin, that's great. We deliver up until 5pm to work addresses so we still have lots of time to get this to you today. user: Perfect sorry I know you’re busy today 🐝🐝🐝 Any chance on a gift card for the £10 difference cosidering it was only yesterday? agent: Sorry Gavin, we don't offer price match so we would't be able to issue any refunds.

The customer says that the headphone he brought has a price drop one day later from the day he bought so can he get any discount voucher on that. The agent asks whether the order has been dispatched and says that they won't offer price match so they wouldn't be able to issue any refunds.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: the headphones I have just brought now have £10 off just one day later. Is there anything you can do about this? agent: Hi Gavin. Has the order already dispatched? user: Yep, just awaiting for delivery today. Any chance of a £10 gift voucher? #cheeky Also would you be able to tell me if my package will arrive before 8pm as my work will be closed at 6pm agent: Hi Gavin. We wouldn't be able to specify a delivery time I'm afraid. Is the order being delivered to your work address? user: Yes its being delivered to my work address. I just thought it would be out for delivery by now agent: Hi Gavin, that's great. We deliver up until 5pm to work addresses so we still have lots of time to get this to you today. user: Perfect sorry I know you’re busy today 🐝🐝🐝 Any chance on a gift card for the £10 difference cosidering it was only yesterday? agent: Sorry Gavin, we don't offer price match so we would't be able to issue any refunds. ### Response: The customer says that the headphone he brought has a price drop one day later from the day he bought so can he get any discount voucher on that. The agent asks whether the order has been dispatched and says that they won't offer price match so they wouldn't be able to issue any refunds.

user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:( agent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting. user: Using 55" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to Sunday it would stop randomly about once an hour. But on Sunday it stops after a few seconds. TV is wired directly to an Asus router, and I'm the only internet user. agent: Thanks for the details! Have you worked through the steps here: user: On Sunday it would not stream more than a few seconds. On Monday it was just the opposite, playing all day morning to night with only a few interruptions. I wire it directly because about once a month the TV would lose the password. Not sure if that is from a power failure. Do you have tech support on Sunday? I left the chat window open all day and never got response. Phone said there was a 45 minute wait. agent: Sorry for the long wait! Phone/chat support is available 24/7. Were you able to try all of the steps that we've provided so far?

The customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:( agent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting. user: Using 55" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to Sunday it would stop randomly about once an hour. But on Sunday it stops after a few seconds. TV is wired directly to an Asus router, and I'm the only internet user. agent: Thanks for the details! Have you worked through the steps here: user: On Sunday it would not stream more than a few seconds. On Monday it was just the opposite, playing all day morning to night with only a few interruptions. I wire it directly because about once a month the TV would lose the password. Not sure if that is from a power failure. Do you have tech support on Sunday? I left the chat window open all day and never got response. Phone said there was a 45 minute wait. agent: Sorry for the long wait! Phone/chat support is available 24/7. Were you able to try all of the steps that we've provided so far? ### Response: The customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.

user: this jimenez dude smh..whole team cheating but he loves those team kills...n points you reward for cheating? agent: Hackers kill all the fun of the game, Please continue to report cheaters via the in-game report system user: Maybe..remove all location detail from game..even from teammates..bc they use info to cheat..sucks.. Yay..fkn shit is happening again..whole thing just one fat group cheating fuck session Maybe when you find cheaters..wipe their weapons & levels to 0..and label them cheaters agent: Rest assured, in-game reports will be reviewed by the studio and appropriate action will be taken. user: Added to block list..best/cheater ive seen so far..mf can see the future or sum agent: Understood. Please report that player in-game. Thank you.

Customer is complaining that one whole team is cheating in the game. Agent is assuring that in-game reports will be reviewed by the studio and appropriate action will be taken.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: this jimenez dude smh..whole team cheating but he loves those team kills...n points you reward for cheating? agent: Hackers kill all the fun of the game, Please continue to report cheaters via the in-game report system user: Maybe..remove all location detail from game..even from teammates..bc they use info to cheat..sucks.. Yay..fkn shit is happening again..whole thing just one fat group cheating fuck session Maybe when you find cheaters..wipe their weapons & levels to 0..and label them cheaters agent: Rest assured, in-game reports will be reviewed by the studio and appropriate action will be taken. user: Added to block list..best/cheater ive seen so far..mf can see the future or sum agent: Understood. Please report that player in-game. Thank you. ### Response: Customer is complaining that one whole team is cheating in the game. Agent is assuring that in-game reports will be reviewed by the studio and appropriate action will be taken.

user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won’t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn’t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can’t do it over cellular. Tried hotspot 7Plus as before. Now it won’t work. Surface wouldn’t connect either Now I’m on hold for 20 minutes waiting for SOMEONE at to activate my phone. agent: Hey Jae, thanks so much for reaching out. Send us a DM if there's anything we can assist with :) *ChanneyT user: Like how are you messing this up? This isn’t the first time you’ve done this. let see how long this goes Unless you can activate the SIM over DM, I don’t think I want to waste either of our time. agent: Hey! We can do pretty much NEthing except new acct actvtns. Hit me up here so we can check! *KrystnYogi user: Crossing 30 min hold time. No response to DM. #LeSigh agent: I see you and we just replied. We're popular on social but are working as fast as we can to get to you! :) <3 *KrystnYogi

The customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won’t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn’t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can’t do it over cellular. Tried hotspot 7Plus as before. Now it won’t work. Surface wouldn’t connect either Now I’m on hold for 20 minutes waiting for SOMEONE at to activate my phone. agent: Hey Jae, thanks so much for reaching out. Send us a DM if there's anything we can assist with :) *ChanneyT user: Like how are you messing this up? This isn’t the first time you’ve done this. let see how long this goes Unless you can activate the SIM over DM, I don’t think I want to waste either of our time. agent: Hey! We can do pretty much NEthing except new acct actvtns. Hit me up here so we can check! *KrystnYogi user: Crossing 30 min hold time. No response to DM. #LeSigh agent: I see you and we just replied. We're popular on social but are working as fast as we can to get to you! :) <3 *KrystnYogi ### Response: The customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.

user: i have a few questions for you if you could get back to me that would be great agent: Hi Andrew, how can we help? user: 1. I was wondering can put a lock on my luggage that I check in to go under the plane or can I not have a lock on it. 2. Am I able to bring my laptop on the plane with me to watch movies on my laptop agent: Hi Andrew. Yes, you can put a small padlock on your checked baggage. You can also take a laptop on the plane, 1/2 but depending where you’re travelling. Please find more information on the following link. 2/2 user: Well I'm traveling from PHX to Dublin and my flight is on Feb 15 and I want to make sure I have everything ready and prepared before that agent: We understand, Andrew. With regards to the padlock we'd recommend you take a TSA approved lock. Do you have any other questions?

Customer was wondering to put lock on my luggage that can check in to go under the plane or can not have a lock on it and also can bring laptop on the plane to watch movies on my laptop. Agent says with regards to the padlock we'd recommend you take a TSA approved lock.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i have a few questions for you if you could get back to me that would be great agent: Hi Andrew, how can we help? user: 1. I was wondering can put a lock on my luggage that I check in to go under the plane or can I not have a lock on it. 2. Am I able to bring my laptop on the plane with me to watch movies on my laptop agent: Hi Andrew. Yes, you can put a small padlock on your checked baggage. You can also take a laptop on the plane, 1/2 but depending where you’re travelling. Please find more information on the following link. 2/2 user: Well I'm traveling from PHX to Dublin and my flight is on Feb 15 and I want to make sure I have everything ready and prepared before that agent: We understand, Andrew. With regards to the padlock we'd recommend you take a TSA approved lock. Do you have any other questions? ### Response: Customer was wondering to put lock on my luggage that can check in to go under the plane or can not have a lock on it and also can bring laptop on the plane to watch movies on my laptop. Agent says with regards to the padlock we'd recommend you take a TSA approved lock.

user: . in con mode again. A company that deserves to go bust. Awful service. agent: We're sorry to hear that. We'd love to see what options we have to help out. Please send us a DM with the email address registered to your PayPal account and some details of how we can help. user: .Just credit my account with my money you con artist cunts. agent: We don't have any details regarding the issue you're facing. If you'd like to send us a DM with the email address registered to your PayPal account and some details of what's going on, we'd be happy to take a look at what options we have to help out. user: .Of course you don’t. You money grabbing bastards.. agent: This is the first we're hearing of it. We're here to help if you'd like to send us a DM. user: .ill take it up with my bank then shall I? You amateur blaming school leaning coward blaming children wankstains agent: Sounds good. If you need us, our offer still stands. Have a nice day :)

Customer is complaining about the service. Agent updated the customer to DM with email address,some details of what's going on and what options they can help out.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: . in con mode again. A company that deserves to go bust. Awful service. agent: We're sorry to hear that. We'd love to see what options we have to help out. Please send us a DM with the email address registered to your PayPal account and some details of how we can help. user: .Just credit my account with my money you con artist cunts. agent: We don't have any details regarding the issue you're facing. If you'd like to send us a DM with the email address registered to your PayPal account and some details of what's going on, we'd be happy to take a look at what options we have to help out. user: .Of course you don’t. You money grabbing bastards.. agent: This is the first we're hearing of it. We're here to help if you'd like to send us a DM. user: .ill take it up with my bank then shall I? You amateur blaming school leaning coward blaming children wankstains agent: Sounds good. If you need us, our offer still stands. Have a nice day :) ### Response: Customer is complaining about the service. Agent updated the customer to DM with email address,some details of what's going on and what options they can help out.

user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered. agent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused. user: That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible customer service TBC Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC agent: We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers. user: One of worst customer service experiences in my life You'll be getting many complaints and claims from passengers. agent: Hi Stephen, we're sorry about your experience. We will be feeding this back.

Customer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered. agent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused. user: That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible customer service TBC Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC agent: We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers. user: One of worst customer service experiences in my life You'll be getting many complaints and claims from passengers. agent: Hi Stephen, we're sorry about your experience. We will be feeding this back. ### Response: Customer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.

user: any idea when you’ll fix the WiFi glitch? Music won’t load when connected to work WiFi. Forums show this is a known issue? agent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV user: Spotify version 8.4.25.906/happening since September 20th on my old iPhone 6, my new 8+ and iPad Pro. iOS versions 10, 11, 11.1, and 11.2. agent: Got it. Can you try to see if logging out > restarting your phone > logging back in to your account makes a difference? /DV user: Now I can’t log in but our network is fine agent: No worries. If possible, does restarting your router help? Also, does this happen with our WiFi networks? /DV user: Router restarted. Only able to login if not connected to WiFi. IT dept says “it’s a known Spotify issue” 🙄🤷🏼‍♀️ Works fine on other WiFi’s. agent: Just to confirm, are you using a private or public WiFi network? Also, do you have access to a different network you could try with? /BH user: Private WiFi. No issues w/home WiFi. My IT dept says it’s a “known Spotify issue”; but they are likely wrong. TY for troubleshooting agent: Could you send us your account's username or email address? We'll take a look backstage /TM

The customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any idea when you’ll fix the WiFi glitch? Music won’t load when connected to work WiFi. Forums show this is a known issue? agent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV user: Spotify version 8.4.25.906/happening since September 20th on my old iPhone 6, my new 8+ and iPad Pro. iOS versions 10, 11, 11.1, and 11.2. agent: Got it. Can you try to see if logging out > restarting your phone > logging back in to your account makes a difference? /DV user: Now I can’t log in but our network is fine agent: No worries. If possible, does restarting your router help? Also, does this happen with our WiFi networks? /DV user: Router restarted. Only able to login if not connected to WiFi. IT dept says “it’s a known Spotify issue” 🙄🤷🏼‍♀️ Works fine on other WiFi’s. agent: Just to confirm, are you using a private or public WiFi network? Also, do you have access to a different network you could try with? /BH user: Private WiFi. No issues w/home WiFi. My IT dept says it’s a “known Spotify issue”; but they are likely wrong. TY for troubleshooting agent: Could you send us your account's username or email address? We'll take a look backstage /TM ### Response: The customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.

user: I wonder which will come first: the #Singularity, or a #MacbookPro that consistently recognizes external monitors upon waking? But really, . , my MBP has swapped arrangement of my monitors three times today. agent: We want your Mac working for you; we'll do all we can to help. What macOS is being used, and what type of external displays? user: I'm using High Sierra, and they're Samsung displays. I filed These are the monitors: agent: We appreciate that link. Did this happen prior to updating to High Sierra, or after? user: It has happened on El Capitan, Sierra, and now High Sierra. I linked another thread in mine which shows issue since Snow Leopard agent: Got it. DM us and we'll continue from there.

Customer says MBP swapped arrangement of monitors three times today. Agent asks to DM and they will continue from there.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I wonder which will come first: the #Singularity, or a #MacbookPro that consistently recognizes external monitors upon waking? But really, . , my MBP has swapped arrangement of my monitors three times today. agent: We want your Mac working for you; we'll do all we can to help. What macOS is being used, and what type of external displays? user: I'm using High Sierra, and they're Samsung displays. I filed These are the monitors: agent: We appreciate that link. Did this happen prior to updating to High Sierra, or after? user: It has happened on El Capitan, Sierra, and now High Sierra. I linked another thread in mine which shows issue since Snow Leopard agent: Got it. DM us and we'll continue from there. ### Response: Customer says MBP swapped arrangement of monitors three times today. Agent asks to DM and they will continue from there.

user: ios 11.0.1 can’t connect bluetooth to my car’s head unit. Will wait for your reply. agent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work with other Bluetooth devices? user: It connects successfully but when i try to play a song from my iphone, the car’s head unit freezes and restarts. agent: Does this happen with any app that plays audio? Did this work as expected prior to updating your iPhone? user: Yes. I it happens to all apps that plays audio. It works just fine in ios 10 agent: Does your iPhone have any issues when your car stereo restarts? Have you tried another Bluetooth device with your iPhone? user: It doesn’t have issues, only the car stereo. I haven’t tried it yet. agent: We'd like to have you backup and update the iOS to 11.0.2 and try again. Read here for more: user: Ive updated to ios 11.0.2 but my car stereo still cant connect I tried to connect it with an android phone, my car stereo worked perfectly. agent: We'd like to gather some more information for better troubleshooting. Can you DM us the country you are located in?

Customer is unable to connect Bluetooth to his car. Agent asked what happens when connected and informed to DM them with location,So that they can gather more information for better troubleshoot.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: ios 11.0.1 can’t connect bluetooth to my car’s head unit. Will wait for your reply. agent: We want to help. What happens when you try to connect your car and iPhone? Does your iPhone work with other Bluetooth devices? user: It connects successfully but when i try to play a song from my iphone, the car’s head unit freezes and restarts. agent: Does this happen with any app that plays audio? Did this work as expected prior to updating your iPhone? user: Yes. I it happens to all apps that plays audio. It works just fine in ios 10 agent: Does your iPhone have any issues when your car stereo restarts? Have you tried another Bluetooth device with your iPhone? user: It doesn’t have issues, only the car stereo. I haven’t tried it yet. agent: We'd like to have you backup and update the iOS to 11.0.2 and try again. Read here for more: user: Ive updated to ios 11.0.2 but my car stereo still cant connect I tried to connect it with an android phone, my car stereo worked perfectly. agent: We'd like to gather some more information for better troubleshooting. Can you DM us the country you are located in? ### Response: Customer is unable to connect Bluetooth to his car. Agent asked what happens when connected and informed to DM them with location,So that they can gather more information for better troubleshoot.

user: Is trying to tax my donation to the #BasedInUganda charity 50% for wanting to leave property that has NO POWER for DAYS! I will keep after until our employee is either MOVED to another nearby location OR my money is 100% REFUNDED so we can go to hotel agent: Hi Don, we're sorry to hear this. Please DM us the reservation code so we can investigate. We're standing by. user: You already have it from my other account for my handyman business As explained before the private abuse IS OVER! Customer Service in MY WORLD means taking a financial hit if need be. While fixing tub leak broke toilet tank REPLACED toilet tank agent: Thank you for this information, Don. We have located your account and see that you have a case open with the appropriate team. 1/2 We have updated your case notes and asked that your Case Manager follow-up with you directly. We appreciate your patience in the meantime. user: Absentee Host LIES TO ME & delays solution for EXTRA DAY & feels he should be rewarded with 10 days reservation balance agent: Hi Don, we have asked a Case Manager to follow up with you directly. Please delete your other tweet as it contains sensitive info. user: No! You can DEAL WITH ME HERE! People with the upperhand NEED A BRIGHT LIGHT SHONE ON THEIR DEALINGS Wow just wow, could this trip BE ANY WORSE! Somewhere along the way she actually DID pick up a mosquito borne disease. Has receipt for shots agent: We see that your case manager is in touch with you via email regarding on the refund. Meanwhile, please kindly be reminded that Airbnb 1/3 doesn't accept third party booking. More info can be found here: if you have more questions. Thank you. 3/3

Customer is complaining that they want to leave the property that does not have power for days where they are trying to tax their donation and they will keep until their employee is either moved to another location or their money is 100% refunded so that they can go to hotel. Agent updates that they can see their case manager is in touch with them via mail regarding on the refund and provides an URL for more information.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Is trying to tax my donation to the #BasedInUganda charity 50% for wanting to leave property that has NO POWER for DAYS! I will keep after until our employee is either MOVED to another nearby location OR my money is 100% REFUNDED so we can go to hotel agent: Hi Don, we're sorry to hear this. Please DM us the reservation code so we can investigate. We're standing by. user: You already have it from my other account for my handyman business As explained before the private abuse IS OVER! Customer Service in MY WORLD means taking a financial hit if need be. While fixing tub leak broke toilet tank REPLACED toilet tank agent: Thank you for this information, Don. We have located your account and see that you have a case open with the appropriate team. 1/2 We have updated your case notes and asked that your Case Manager follow-up with you directly. We appreciate your patience in the meantime. user: Absentee Host LIES TO ME & delays solution for EXTRA DAY & feels he should be rewarded with 10 days reservation balance agent: Hi Don, we have asked a Case Manager to follow up with you directly. Please delete your other tweet as it contains sensitive info. user: No! You can DEAL WITH ME HERE! People with the upperhand NEED A BRIGHT LIGHT SHONE ON THEIR DEALINGS Wow just wow, could this trip BE ANY WORSE! Somewhere along the way she actually DID pick up a mosquito borne disease. Has receipt for shots agent: We see that your case manager is in touch with you via email regarding on the refund. Meanwhile, please kindly be reminded that Airbnb 1/3 doesn't accept third party booking. More info can be found here: if you have more questions. Thank you. 3/3 ### Response: Customer is complaining that they want to leave the property that does not have power for days where they are trying to tax their donation and they will keep until their employee is either moved to another location or their money is 100% refunded so that they can go to hotel. Agent updates that they can see their case manager is in touch with them via mail regarding on the refund and provides an URL for more information.

user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last agent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR user: Nope, it let me listen to like two songs and then stopped. Every time I close the app and retry it just plays me an ad and then nothing agent: Just to check, are you getting any specific error messages when the tracks you're playing stop? If so, a screenshot of it would help /AR user: They stop and then when I press shuffle again this comes up agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /AR

Customer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last agent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR user: Nope, it let me listen to like two songs and then stopped. Every time I close the app and retry it just plays me an ad and then nothing agent: Just to check, are you getting any specific error messages when the tracks you're playing stop? If so, a screenshot of it would help /AR user: They stop and then when I press shuffle again this comes up agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /AR ### Response: Customer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.

user: Hi Kindly let me know how you can help me replace my line. Phone lost but still on. agent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confirm your full name, ID ..cont ...number, last airtime top up and three frequently dialed numbers. user: Am at a replacement center but lost the original card with pin n puk. Had changed pin too. Please see DM. Thanks! agent: Share a reachable contact number and the number to be replaced for assistance. We are dealing.

Customer is requesting for assistance in replacing the line. Agent requests for the name, ID number, last airtime top up and 3 frequently dialed numbers.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi Kindly let me know how you can help me replace my line. Phone lost but still on. agent: Hi, kindly get a new replacement card and contact us for further assistance. You will need to confirm your full name, ID ..cont ...number, last airtime top up and three frequently dialed numbers. user: Am at a replacement center but lost the original card with pin n puk. Had changed pin too. Please see DM. Thanks! agent: Share a reachable contact number and the number to be replaced for assistance. We are dealing. ### Response: Customer is requesting for assistance in replacing the line. Agent requests for the name, ID number, last airtime top up and 3 frequently dialed numbers.

user: I'm expecting a delivery by 1pm from you. No sign of it. agent: Is there any update on your tracking? user: Yes, I've just looked and it's now saying it won't be delivered until Tuesday. As I work full time that's no good at all. Can I cancel? agent: You're not able to cancel an order after it ships, but you can set up a Safe Place for us to leave your parcel while you're away here: I hope this helps! user: It doesn't help, no. This is a fragile item worth several hundred pounds. There is a reason why I paid to have it delivered today. I've waited in when I would normally have gone out. Further suggestions? agent: Can you confirm which carrier is handling this order? Depending on which carrier has this parcel, there may be an option to cancel the order through your account. Just click the following link: user: 'Confirm'? I haven't actually told you in the first place. It's DPD. If they can't deliver, how long before it goes back to you and my money is refunded? Additionally they haven't actually said which day they WILL be delivering it. agent: I understand why you're concerned! We'd like to take a closer look into the delay with you. Please contact us directly by phone or chat here: Let us know if you have any other questions or concerns!

Customer is complaining about delaying in the order and finally he wants to cancel it. Agent updated that depending on which carrier has this parcel there may be an option to cancel the order through your account.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm expecting a delivery by 1pm from you. No sign of it. agent: Is there any update on your tracking? user: Yes, I've just looked and it's now saying it won't be delivered until Tuesday. As I work full time that's no good at all. Can I cancel? agent: You're not able to cancel an order after it ships, but you can set up a Safe Place for us to leave your parcel while you're away here: I hope this helps! user: It doesn't help, no. This is a fragile item worth several hundred pounds. There is a reason why I paid to have it delivered today. I've waited in when I would normally have gone out. Further suggestions? agent: Can you confirm which carrier is handling this order? Depending on which carrier has this parcel, there may be an option to cancel the order through your account. Just click the following link: user: 'Confirm'? I haven't actually told you in the first place. It's DPD. If they can't deliver, how long before it goes back to you and my money is refunded? Additionally they haven't actually said which day they WILL be delivering it. agent: I understand why you're concerned! We'd like to take a closer look into the delay with you. Please contact us directly by phone or chat here: Let us know if you have any other questions or concerns! ### Response: Customer is complaining about delaying in the order and finally he wants to cancel it. Agent updated that depending on which carrier has this parcel there may be an option to cancel the order through your account.

user: why can’t I change songs from my home screen or control center? ? agent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM user: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you! agent: Got it. Just to check, did you start getting the issue after updating your OS or app to the latest version? /JM user: Yes! Also unable to use my car to change songs while through Bluetooth or the usb. agent: Could you try logging out, restarting your device, and logging back in? Does that make a difference? /JM user: Everything worked! Thanks! agent: You're welcome! Give us a shout if you ever need us again. We'd be... 💚 /JM

Customer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why can’t I change songs from my home screen or control center? ? agent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM user: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you! agent: Got it. Just to check, did you start getting the issue after updating your OS or app to the latest version? /JM user: Yes! Also unable to use my car to change songs while through Bluetooth or the usb. agent: Could you try logging out, restarting your device, and logging back in? Does that make a difference? /JM user: Everything worked! Thanks! agent: You're welcome! Give us a shout if you ever need us again. We'd be... 💚 /JM ### Response: Customer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.

user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord agent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p. user: It’s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! ! agent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon. user: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn’t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice agent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening.

Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord agent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p. user: It’s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! ! agent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon. user: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn’t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice agent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening. ### Response: Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.

user: thanks again for your help with my check in last night! Y’all awesome! Now can tell me how I’m going to make a 37m ATL A-D connex... agent: We are always happy to assist, Gary. I will go ahead and send a heads-up to our airport team in ATL notifying about your short... 1/2 ...connection time. *HMB 2/2 user: Thanks! You guys rock! Oh and of course hotel shuttle service got the 1054 crew here late, typical of my week so far 🤷‍♂️ agent: We are always happy to assist! *HMB I'm sorry about the crew's delay there, Gary 😞 *HMB user: You can’t help traffic ! agent: No matter where it is, traffic is inevitable! 😩 *HMB

Customer is seeking help for check in since there is a delay. Agent apologised for the crews delay and informed to assist and send a head ups to airport team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: thanks again for your help with my check in last night! Y’all awesome! Now can tell me how I’m going to make a 37m ATL A-D connex... agent: We are always happy to assist, Gary. I will go ahead and send a heads-up to our airport team in ATL notifying about your short... 1/2 ...connection time. *HMB 2/2 user: Thanks! You guys rock! Oh and of course hotel shuttle service got the 1054 crew here late, typical of my week so far 🤷‍♂️ agent: We are always happy to assist! *HMB I'm sorry about the crew's delay there, Gary 😞 *HMB user: You can’t help traffic ! agent: No matter where it is, traffic is inevitable! 😩 *HMB ### Response: Customer is seeking help for check in since there is a delay. Agent apologised for the crews delay and informed to assist and send a head ups to airport team.

user: when I shopped online this morning the code you sent me didn’t work. Spoke to shop assistant she advised to contact you. agent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line please. - Gaz user: Hi Gaz Email sent from Argos, subject line Exclusive Black Friday event voucher inside. agent: Thanks Len could you also send me a screenshot of this please. - Gaz user: Hi Gaz as requested agent: Hi Len, sorry your code isn't working. This was being looked into and it should be working now! -Clem user: Hi Clem I made the purchase online this morning when the code wasn’t working and on collecting from store was told to contact you. agent: Hi there Len - If you send us a DM we will be happy to look into this for you! - Dan

Customer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: when I shopped online this morning the code you sent me didn’t work. Spoke to shop assistant she advised to contact you. agent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line please. - Gaz user: Hi Gaz Email sent from Argos, subject line Exclusive Black Friday event voucher inside. agent: Thanks Len could you also send me a screenshot of this please. - Gaz user: Hi Gaz as requested agent: Hi Len, sorry your code isn't working. This was being looked into and it should be working now! -Clem user: Hi Clem I made the purchase online this morning when the code wasn’t working and on collecting from store was told to contact you. agent: Hi there Len - If you send us a DM we will be happy to look into this for you! - Dan ### Response: Customer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.

user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes? agent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings > About Device/Phone > Software info /JS user: Android 7.0, is that what you mean? agent: Yup, that's right. Could you try restarting the device? Does the issue persist? /JS user: I have restarted and the problem is still there. agent: By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO user: The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting? agent: Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI

Customer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes? agent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings > About Device/Phone > Software info /JS user: Android 7.0, is that what you mean? agent: Yup, that's right. Could you try restarting the device? Does the issue persist? /JS user: I have restarted and the problem is still there. agent: By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO user: The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting? agent: Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI ### Response: Customer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.

user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old agent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC user: No thank u it's gonna happen again this issue was going on for the last 3months agent: I do understand the inconvenience you’ve faced, I would like to help resolve this matter. If you could DM me more info, I'd be happy to help.- MH user: So another outage for the 4th time smh agent: I would like to look into the service issues you're experiencing. Could you please send a DM with your account info? -CRP

Customer complains about the Comast service. Agent asks to send DM the account info.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old agent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC user: No thank u it's gonna happen again this issue was going on for the last 3months agent: I do understand the inconvenience you’ve faced, I would like to help resolve this matter. If you could DM me more info, I'd be happy to help.- MH user: So another outage for the 4th time smh agent: I would like to look into the service issues you're experiencing. Could you please send a DM with your account info? -CRP ### Response: Customer complains about the Comast service. Agent asks to send DM the account info.

user: agent: Disruption between Sheffield and Derby until approximately 07:30 #Derby user: Will the 6.33 from Sheffield to York be on time. Your journey planner is showing no delay agent: Hi there, the service is currently running to schedule. user: Never fails to amaze me how abysmal your system for reporting delays is. Here we are at 6.32 and it's announced as delayed. Useless. agent: Unfortunately a signalling issue is currently causing delays at chesterfield. Sorry for any inconvenience caused. user: That doesn't change the fact that it was showing as on time until 1 minute before it was due. Why so late to let people know? agent: Unfortunately we were only made aware of the issue just after the train departed from Chesterfield, further information can (1) Be found here -

Customer is complaining about the delay of the train where in they didn't informed prior. Agent provided the link to check the information about the timings hence they got the information just the train departed from Chesterfield.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Disruption between Sheffield and Derby until approximately 07:30 #Derby user: Will the 6.33 from Sheffield to York be on time. Your journey planner is showing no delay agent: Hi there, the service is currently running to schedule. user: Never fails to amaze me how abysmal your system for reporting delays is. Here we are at 6.32 and it's announced as delayed. Useless. agent: Unfortunately a signalling issue is currently causing delays at chesterfield. Sorry for any inconvenience caused. user: That doesn't change the fact that it was showing as on time until 1 minute before it was due. Why so late to let people know? agent: Unfortunately we were only made aware of the issue just after the train departed from Chesterfield, further information can (1) Be found here - ### Response: Customer is complaining about the delay of the train where in they didn't informed prior. Agent provided the link to check the information about the timings hence they got the information just the train departed from Chesterfield.

user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England agent: This is terrible news. We hope everyone is OK. We are here to support you. Please click the "Call Me" button and enter your number at so we can further assist you. user: Oh I’ve been helped by Lyft :) it’s still heavy on my mind since the driver actually told me to leave and not report it and to give him a good rating. agent: We're glad to hear this has been addressed. Please let us know if you have any other questions. user: I do have a question. I went to urgent care and have a copy of the police report. Who do I send the medical records to? agent: This is something we will need to partner with our Support Team to take a closer look into. Please reach out to our Support Team at for further assistance. Once you do this please let us know so we can escalate it for you. user: Done :) agent: Could you send us a DM with the email address you used?

Customer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England agent: This is terrible news. We hope everyone is OK. We are here to support you. Please click the "Call Me" button and enter your number at so we can further assist you. user: Oh I’ve been helped by Lyft :) it’s still heavy on my mind since the driver actually told me to leave and not report it and to give him a good rating. agent: We're glad to hear this has been addressed. Please let us know if you have any other questions. user: I do have a question. I went to urgent care and have a copy of the police report. Who do I send the medical records to? agent: This is something we will need to partner with our Support Team to take a closer look into. Please reach out to our Support Team at for further assistance. Once you do this please let us know so we can escalate it for you. user: Done :) agent: Could you send us a DM with the email address you used? ### Response: Customer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.

user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd agent: I'm sorry to hear about the issue. To escalate further please complete the link user: Submitted the same, also have mentioned that presently I am not in India so best way to communicate it to my email id also have given mob # Any luck ? agent: I understand your frustration. The India Team will reach out to you. Please allow 24-48 business hours. user: Any luck ? Nothing in mail ?? Improve your services even has improved it. - Any updates please ? You can ask them to call now on the number mentioned. Please assist. agent: Once escalated, you should be contacted within 2 business days. Please do not include account #s or PINs when responding. 2/2 I'm sorry to hear you have not been contacted. I would be happy to escalate ur request. Please click link to send your ph #.1/2 user: Hey ! I got call from customer service and queries are answered now. agent: Happy to hear this has been resolved. Pls reach back out w/ any future questions. Have a great day!

The customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd agent: I'm sorry to hear about the issue. To escalate further please complete the link user: Submitted the same, also have mentioned that presently I am not in India so best way to communicate it to my email id also have given mob # Any luck ? agent: I understand your frustration. The India Team will reach out to you. Please allow 24-48 business hours. user: Any luck ? Nothing in mail ?? Improve your services even has improved it. - Any updates please ? You can ask them to call now on the number mentioned. Please assist. agent: Once escalated, you should be contacted within 2 business days. Please do not include account #s or PINs when responding. 2/2 I'm sorry to hear you have not been contacted. I would be happy to escalate ur request. Please click link to send your ph #.1/2 user: Hey ! I got call from customer service and queries are answered now. agent: Happy to hear this has been resolved. Pls reach back out w/ any future questions. Have a great day! ### Response: The customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the issue.

user: I paid for a season of rake, downloaded it to my iPad & now I can’t watch it? Unless I connect to store? Is that right ? agent: We'd love to help. Which iOS version are you using? What steps are you taking to watch the episodes? user: The latest version. I’ve downloaded it to iTunes and am just going in there. Oh it’s started working ! Disregard. Thanks anyway agent: Great! So glad to hear it's working. We're here for you if you have any other questions. user: And now this. It’s so hit and miss do I need to be connected to access what I purchased and downloaded ? Ok so once I can get in to the tv app it’s fine. It I have to be connected to the store to get it. Can I change that? agent: It's possible to download purchased content for offline viewing. Other than this message, is your iPad online? Please DM us.

Customer is asking that he had paid for a season of rake downloaded it to his ipad and amp now they can't watch it. Agent suggest him that if possible to download purchased content for offline viewing and DM us.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I paid for a season of rake, downloaded it to my iPad & now I can’t watch it? Unless I connect to store? Is that right ? agent: We'd love to help. Which iOS version are you using? What steps are you taking to watch the episodes? user: The latest version. I’ve downloaded it to iTunes and am just going in there. Oh it’s started working ! Disregard. Thanks anyway agent: Great! So glad to hear it's working. We're here for you if you have any other questions. user: And now this. It’s so hit and miss do I need to be connected to access what I purchased and downloaded ? Ok so once I can get in to the tv app it’s fine. It I have to be connected to the store to get it. Can I change that? agent: It's possible to download purchased content for offline viewing. Other than this message, is your iPad online? Please DM us. ### Response: Customer is asking that he had paid for a season of rake downloaded it to his ipad and amp now they can't watch it. Agent suggest him that if possible to download purchased content for offline viewing and DM us.

user: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game agent: Hi! Let's have you follow us, DM us your Gamertag, and some more info about what you're seeing: user: I don't know what a game tag is. My question is I want to buy on Amazon a game for Xbox one for some1 without Xbox live. Can I? Like can I purchase/use a digital Xbox one game off Amazon without Xbox live membership. There person does have internet access agent: Gotcha. Some game titles do require an active internet connection in order to install updates, however, if they put 1/2 their console into offline mode: then they should be able to launch this content. 2/2 user: That didn't answer my question. If I buy a digital code of Forza horizon 3 from Amazon do I need Xbox live membership to install & keep game Basically do u need Xbox live membership to purchase/install/own/continually use a digital game purchase agent: If you purchase a digital game, you would not need an Xbox Live Gold subscription to keep it:

Customer is asking whether he needs to install Xbox live membership if he buy a digital code. Agent updated that there is no need of Xbox live gold subscription if they purchase a digital game.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can anyone help me (the last system I used was Nintendo) I have a silly question about purchasing a digital game agent: Hi! Let's have you follow us, DM us your Gamertag, and some more info about what you're seeing: user: I don't know what a game tag is. My question is I want to buy on Amazon a game for Xbox one for some1 without Xbox live. Can I? Like can I purchase/use a digital Xbox one game off Amazon without Xbox live membership. There person does have internet access agent: Gotcha. Some game titles do require an active internet connection in order to install updates, however, if they put 1/2 their console into offline mode: then they should be able to launch this content. 2/2 user: That didn't answer my question. If I buy a digital code of Forza horizon 3 from Amazon do I need Xbox live membership to install & keep game Basically do u need Xbox live membership to purchase/install/own/continually use a digital game purchase agent: If you purchase a digital game, you would not need an Xbox Live Gold subscription to keep it: ### Response: Customer is asking whether he needs to install Xbox live membership if he buy a digital code. Agent updated that there is no need of Xbox live gold subscription if they purchase a digital game.

user: I've noticed my monthly bill increasing, it's now $70 for internet alone. What's the cost for basic internet service. I even have my own Wi-Fi router... agent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value. If the package or service you currently have does not fi... user: I didn't get to see the rest of what you were saying agent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value... If the package or service you currently have does not fit your budget or needs, we encourage you to phone in to 1-800-892-4357, or visit a store location to best address that. user: So you guys have more than one INTERNET ONLY package? agent: Pricing and packaging inquiries and changes, must be handled by a billing agent. I wish I were able to assist more with this, but it has to be handled appropriately, to ensure accurate information is provided and proper changes are made for you. user: Thank you, I will keep you posted. agent: If you need any other help, we are always here for you.

Customer complies on high internet charges. Agent assisted the customer by making some changes in the plan.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I've noticed my monthly bill increasing, it's now $70 for internet alone. What's the cost for basic internet service. I even have my own Wi-Fi router... agent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value. If the package or service you currently have does not fi... user: I didn't get to see the rest of what you were saying agent: We would like to assure you, that every effort is made to keep our prices as low as possible. Our packages are designed to provide you with the best quality services and features at a great value... If the package or service you currently have does not fit your budget or needs, we encourage you to phone in to 1-800-892-4357, or visit a store location to best address that. user: So you guys have more than one INTERNET ONLY package? agent: Pricing and packaging inquiries and changes, must be handled by a billing agent. I wish I were able to assist more with this, but it has to be handled appropriately, to ensure accurate information is provided and proper changes are made for you. user: Thank you, I will keep you posted. agent: If you need any other help, we are always here for you. ### Response: Customer complies on high internet charges. Agent assisted the customer by making some changes in the plan.

user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone agent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like? user: Iphone 7 or 7plus with 5gb data agent: Ah right, check out the latest deals on these here: Are you thinking of recycling your old phone? user: No. Ive seen those but im trying to avoid paying upfront fee. Tbh ive seen better deals elsewhere and im just thinking what to do. agent: 😞 Have you already spoken to our upgrade team over the phone to see what we can offer? : user: We spoke over live chat but wasnt much help. agent: Ah okay, if the deal you want has an upfront fee, you'd need to pay it. We're sorry for any inconvenience.

Customer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and asked whether he spoke with upgrade team regarding offer and finally inform to pay for the same.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone agent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like? user: Iphone 7 or 7plus with 5gb data agent: Ah right, check out the latest deals on these here: Are you thinking of recycling your old phone? user: No. Ive seen those but im trying to avoid paying upfront fee. Tbh ive seen better deals elsewhere and im just thinking what to do. agent: 😞 Have you already spoken to our upgrade team over the phone to see what we can offer? : user: We spoke over live chat but wasnt much help. agent: Ah okay, if the deal you want has an upfront fee, you'd need to pay it. We're sorry for any inconvenience. ### Response: Customer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and asked whether he spoke with upgrade team regarding offer and finally inform to pay for the same.

user: hi I have had a problem with FIFA points and I was told by to contact you agent: Here to help! Please provide us with more details of this issue in order to assist you better. user: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed agent: Sorry to hear that. Restore Licenses to refresh your privileges and try again: user: Thank you agent: Anytime! user: It didn't work😞 agent: If your game is a physical copy make sure it's from the same region as your PSN account. user: How do I know that agent: That will depend on where you bought it. user: It is aisian and so is my account. ( my account is Omani and oman is in Asia) agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks! user: I followed you🙂 agent: We have sent you a Direct Message via Twitter with further instructions.

Customer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi I have had a problem with FIFA points and I was told by to contact you agent: Here to help! Please provide us with more details of this issue in order to assist you better. user: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed agent: Sorry to hear that. Restore Licenses to refresh your privileges and try again: user: Thank you agent: Anytime! user: It didn't work😞 agent: If your game is a physical copy make sure it's from the same region as your PSN account. user: How do I know that agent: That will depend on where you bought it. user: It is aisian and so is my account. ( my account is Omani and oman is in Asia) agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks! user: I followed you🙂 agent: We have sent you a Direct Message via Twitter with further instructions. ### Response: Customer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.

user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it? agent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered. user: Yes I ordered online and I don’t remember there being any timescale shown apart from the launch date. I have DM you the order number Is there any way anyone can check for me? I’m guessing Fridays deliveries must have been allocated so can be checked? I’m guessing from the lack of response, no one knows agent: We've replied to your private message Simon. user: Yes but only telling me that once you’ve sent my phone you’ll then tell me you’ve sent it. That’s not really what I was asking or particularly helpful. agent: That's all the information we have Simon. user: Okay. Thanks for trying. It must be frustrating for you guys as well not being given any details to be able to pass on. agent: 🤔 😫 😖

Customer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it? agent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered. user: Yes I ordered online and I don’t remember there being any timescale shown apart from the launch date. I have DM you the order number Is there any way anyone can check for me? I’m guessing Fridays deliveries must have been allocated so can be checked? I’m guessing from the lack of response, no one knows agent: We've replied to your private message Simon. user: Yes but only telling me that once you’ve sent my phone you’ll then tell me you’ve sent it. That’s not really what I was asking or particularly helpful. agent: That's all the information we have Simon. user: Okay. Thanks for trying. It must be frustrating for you guys as well not being given any details to be able to pass on. agent: 🤔 😫 😖 ### Response: Customer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.

user: i can not see the map of my route. I have geo localization activated. agent: Here to help, Ezequiel. What device, operating system and NRC app version are you using? user: Nrc version is 2.9.1and i'm using Android 7 on a Lenovo k6. I run while i hear music agent: Thanks for passing that over. Do you have Power-Saving mode turned on? user: No i dont agent: Just to clarify, how do you hold your phone while running? user: I put it on my bracelet. I don't blcok the phone and RNC open all the time agent: We aren't quite following. You attach it to your wrist with an armband? user: Yes agent: Got it. Go ahead and log out of the NRC app> restart device> log back in. Go for another run and test it out.

The customer is complaining that he can't see the map of the route even when geo localization is activated. The agent asked the customer to logout the nrc app and to restart the device once and to log in back once again.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: i can not see the map of my route. I have geo localization activated. agent: Here to help, Ezequiel. What device, operating system and NRC app version are you using? user: Nrc version is 2.9.1and i'm using Android 7 on a Lenovo k6. I run while i hear music agent: Thanks for passing that over. Do you have Power-Saving mode turned on? user: No i dont agent: Just to clarify, how do you hold your phone while running? user: I put it on my bracelet. I don't blcok the phone and RNC open all the time agent: We aren't quite following. You attach it to your wrist with an armband? user: Yes agent: Got it. Go ahead and log out of the NRC app> restart device> log back in. Go for another run and test it out. ### Response: The customer is complaining that he can't see the map of the route even when geo localization is activated. The agent asked the customer to logout the nrc app and to restart the device once and to log in back once again.

user: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) And giving wrong information. What should I do next and when will I hear back from eBay? As I do not want wrongful bad feedback for this agent: Sorry to hear the transaction hasn’t gone as planned. Has the return been escalated to us to make a decision? user: I’m not sure. I got a notification through the app to say the buyer would like to return the item and we have been discussing it though ... The returns page. However I have reported them as they were being rude and giving false information agent: I’m also happy to review the case details. DM your full name, item number, postal code, and email address. 2/2 It sounds like we haven’t been asked to step in yet. For now, you and your customer can try to work out a resolution. 1/2

Customer is complaining that they have reported a buyer as they were neglecting the return procedure by stating incorrect information and being rude. Agent requests to DM their full name, item num, postal code and mail address but when no response the agent tells to have a resolution between them and the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) And giving wrong information. What should I do next and when will I hear back from eBay? As I do not want wrongful bad feedback for this agent: Sorry to hear the transaction hasn’t gone as planned. Has the return been escalated to us to make a decision? user: I’m not sure. I got a notification through the app to say the buyer would like to return the item and we have been discussing it though ... The returns page. However I have reported them as they were being rude and giving false information agent: I’m also happy to review the case details. DM your full name, item number, postal code, and email address. 2/2 It sounds like we haven’t been asked to step in yet. For now, you and your customer can try to work out a resolution. 1/2 ### Response: Customer is complaining that they have reported a buyer as they were neglecting the return procedure by stating incorrect information and being rude. Agent requests to DM their full name, item num, postal code and mail address but when no response the agent tells to have a resolution between them and the customer.

user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York. agent: You can always check for any outages in your area at this link. user: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router few times and still not working. agent: Do you know where your battery backup is located? user: Yes, i know. agent: Ok, you can power cycle your battery back up and unplug it from the power cord for 2 min. user: I did it. Still noting changed. Red circle on router agent: We will need to dig deeper. Please follow and DM us.

The customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York. agent: You can always check for any outages in your area at this link. user: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router few times and still not working. agent: Do you know where your battery backup is located? user: Yes, i know. agent: Ok, you can power cycle your battery back up and unplug it from the power cord for 2 min. user: I did it. Still noting changed. Red circle on router agent: We will need to dig deeper. Please follow and DM us. ### Response: The customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.

user: Thankful for free trials because live TV is garbage. Always skips and is always buffering. agent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try: user: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times. agent: Do you have the same issues while streaming from the phone itself (not casting)? We'd also suggest: user: On the computer, not casting, it works fine I believe. I dont watch it only from my phone. agent: If possible, please try testing that for us. We're you able to run through any of the troubleshooting steps we've sent over? user: Yeah, everything I have is updated to the current firmware. agent: Got it, we appreciate you giving them a try. Since there hasn't been any improvement, reach out:

Customer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what device are you streaming from and are he getting same issue while streaming from iPhone.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Thankful for free trials because live TV is garbage. Always skips and is always buffering. agent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try: user: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times. agent: Do you have the same issues while streaming from the phone itself (not casting)? We'd also suggest: user: On the computer, not casting, it works fine I believe. I dont watch it only from my phone. agent: If possible, please try testing that for us. We're you able to run through any of the troubleshooting steps we've sent over? user: Yeah, everything I have is updated to the current firmware. agent: Got it, we appreciate you giving them a try. Since there hasn't been any improvement, reach out: ### Response: Customer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what device are you streaming from and are he getting same issue while streaming from iPhone.

user: is this how u treat immigrants who trusted u with their funds. I see dis as u been racially abusing imigrants. #ReleasemyFund agent: Pls send us your full name/ZIP/phone#/account type so our Social Care Team can help you. user: Name: Muyiwa Dele Olatunde; Zip:30093; Phone#: 7703743799; Account Type: Checking & Savings agent: Thanks for the info, our Social Care Team will follow up with you. user: Another promise! agent: Hi Muyiwa. Thank you for speaking with us last night. We will research your account and follow up with you again today. Thanks! user: Thanks for the call, pls let me know if you need any information from me to help fast track ur research agent: Thank you. user: Gud 2 know dat social media could help & succeed where over 4mnths of patience + several hrs of weekly calls & branch visitation fails... Big thks 2 d social media team 4 ur prompt intervention & resolution. agent: Thank you for your feedback. We are glad we were able to help. Have a great day!

Customer is complaining that they are racially abusing migrants who trusted them with their funds. Agent request to provide full name/zip/phone#/account type so that the social care team can assist them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is this how u treat immigrants who trusted u with their funds. I see dis as u been racially abusing imigrants. #ReleasemyFund agent: Pls send us your full name/ZIP/phone#/account type so our Social Care Team can help you. user: Name: Muyiwa Dele Olatunde; Zip:30093; Phone#: 7703743799; Account Type: Checking & Savings agent: Thanks for the info, our Social Care Team will follow up with you. user: Another promise! agent: Hi Muyiwa. Thank you for speaking with us last night. We will research your account and follow up with you again today. Thanks! user: Thanks for the call, pls let me know if you need any information from me to help fast track ur research agent: Thank you. user: Gud 2 know dat social media could help & succeed where over 4mnths of patience + several hrs of weekly calls & branch visitation fails... Big thks 2 d social media team 4 ur prompt intervention & resolution. agent: Thank you for your feedback. We are glad we were able to help. Have a great day! ### Response: Customer is complaining that they are racially abusing migrants who trusted them with their funds. Agent request to provide full name/zip/phone#/account type so that the social care team can assist them.

user: is there a good reason why I’ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I’m beginning to think that #LTE is just an acronym thrown around for no reason. agent: Have you tried powering your phone down for about three minutes to reset the phone? user: Of course. And cycling airplane mode. And closing and reloading apps. This has become the norm for us. Literally everywhere but our tiny hometown gives us little to no data. Cities are terrible for us. agent: That is a partner coverage area. When roaming there is a 500MB data roaming limit which is a reason it could slow down in that area. user: I was told that roaming and extended were two different things. Are you saying that our customer service rep lied to us and that we have terrible service in Springfield and Bloomington IL because they’re roaming areas? agent: You should get service on voice and texts and you do get 500MB of data roaming in those areas. user: So you’re saying that extended and roaming are the same thing. agent: They are different as you can be in an extended area and not roaming sometimes.

Customer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: is there a good reason why I’ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I’m beginning to think that #LTE is just an acronym thrown around for no reason. agent: Have you tried powering your phone down for about three minutes to reset the phone? user: Of course. And cycling airplane mode. And closing and reloading apps. This has become the norm for us. Literally everywhere but our tiny hometown gives us little to no data. Cities are terrible for us. agent: That is a partner coverage area. When roaming there is a 500MB data roaming limit which is a reason it could slow down in that area. user: I was told that roaming and extended were two different things. Are you saying that our customer service rep lied to us and that we have terrible service in Springfield and Bloomington IL because they’re roaming areas? agent: You should get service on voice and texts and you do get 500MB of data roaming in those areas. user: So you’re saying that extended and roaming are the same thing. agent: They are different as you can be in an extended area and not roaming sometimes. ### Response: Customer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.

user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many... agent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, & the branch address. Be sure not to post any account number in your DM. user: Why? What can you Do? Asst Mgr refused to help slamming the phone down and making my wife cry. Then he all but called me a liar in front of the Mgr who came out with him after he walked away refusing to give me his business card Then the Mgr gave us a hard time. I called Corp. HQ. AND they truly seemed like I was ignorant and defended the managers. HQ told me there was nothing g that could be done. But 10 minutes later after a 30 minute ordeal the Mgr. Did what we had asked at first Worst experience of my life with a company! So tell us all here on Twitter. What are you going to do? agent: Sorry for the frustration. Our support team will look into this. Pls provide the previously requested info so I can proceed.

The Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many... agent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, & the branch address. Be sure not to post any account number in your DM. user: Why? What can you Do? Asst Mgr refused to help slamming the phone down and making my wife cry. Then he all but called me a liar in front of the Mgr who came out with him after he walked away refusing to give me his business card Then the Mgr gave us a hard time. I called Corp. HQ. AND they truly seemed like I was ignorant and defended the managers. HQ told me there was nothing g that could be done. But 10 minutes later after a 30 minute ordeal the Mgr. Did what we had asked at first Worst experience of my life with a company! So tell us all here on Twitter. What are you going to do? agent: Sorry for the frustration. Our support team will look into this. Pls provide the previously requested info so I can proceed. ### Response: The Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.

user: can an Echo Plus act as an auxiliary speaker when viewing streaming content on my TV (regardless if it’s Prime content or otherwise)? agent: Hi, are you referring to the Fire TV? If so, you can find more information about using Alexa with Fire TV devices here: user: I have a Fire TV Stick + Echo Dot; but I’m really wondering if the Echo Plus - which I understand has a good speaker - can be used as a TV output speaker while streaming content. Or does it only work while playing Alexa-controlled music? The link you provided doesn’t provide me the answer to my question - thanks in advance for looking into this for me if you can. If not, no worries. agent: Hey, if you have a moment please get in touch here: to get in touch with our Echo team. user: That looks like your generic customer service page - is that also your Echo team’s contact site? Do they have a Twitter presence? agent: Yes, it is our customer service page. However, when you get in touch you will be directed to the Echo team for assistance. user: Thank you for clarifying. I’ll do that tomorrow over the phone. Have a good night! agent: Hey! Glad we could be of service :)

Customer enquires that an echo plus act can work as a auxilary speaker when viewing streaming content. Agent updated him to get in touch with echo team for further assistance.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: can an Echo Plus act as an auxiliary speaker when viewing streaming content on my TV (regardless if it’s Prime content or otherwise)? agent: Hi, are you referring to the Fire TV? If so, you can find more information about using Alexa with Fire TV devices here: user: I have a Fire TV Stick + Echo Dot; but I’m really wondering if the Echo Plus - which I understand has a good speaker - can be used as a TV output speaker while streaming content. Or does it only work while playing Alexa-controlled music? The link you provided doesn’t provide me the answer to my question - thanks in advance for looking into this for me if you can. If not, no worries. agent: Hey, if you have a moment please get in touch here: to get in touch with our Echo team. user: That looks like your generic customer service page - is that also your Echo team’s contact site? Do they have a Twitter presence? agent: Yes, it is our customer service page. However, when you get in touch you will be directed to the Echo team for assistance. user: Thank you for clarifying. I’ll do that tomorrow over the phone. Have a good night! agent: Hey! Glad we could be of service :) ### Response: Customer enquires that an echo plus act can work as a auxilary speaker when viewing streaming content. Agent updated him to get in touch with echo team for further assistance.

user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor agent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can. user: Money was taken from my debit card for services I’ve never even used or received and now my money was put on another card? Yea ok How’d y’all take my money from one card but say you refunded it to a whole other card? & don’t feel I should be compensated your mishap😔🙁 agent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you? user: That I would have to locate where they “supposedly “ refunded it to. Why charge my card but not refund my card? Then just cut me off in chat agent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone: user: I’ve tried that twice already! What’s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too agent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone.

Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor agent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can. user: Money was taken from my debit card for services I’ve never even used or received and now my money was put on another card? Yea ok How’d y’all take my money from one card but say you refunded it to a whole other card? & don’t feel I should be compensated your mishap😔🙁 agent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you? user: That I would have to locate where they “supposedly “ refunded it to. Why charge my card but not refund my card? Then just cut me off in chat agent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone: user: I’ve tried that twice already! What’s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too agent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone. ### Response: Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.

user: been trying to access my account online for over a month but unable..promised call back - non received agent: Hi Andy, let's see what I can do to help! What type of account are you trying to access? user: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told someone would call but didnt agent: Ah I see, can you email your name, address and contact number over to __email__ and I'll help you out? user: credit car ive sent details agent: Perfect, we've got the email over at this end. Leave it with me! user: hi, ive still not been contacted - can someone please sort this for me agent: Thanks for your patience Andy, I'll chase this with the team for you now. user: this has now been 10 days without anyone ringing me...I have now been unable to get online for 2 months and I also need to change my address....can someone please sort this out for me agent: Hi Andy, sorry about this. We'll have a word with the team for you and find out what's going on. user: sorry about this, someone just rang but my wife didn't know I was expecting the call and asked them to ring back some other time as she thought it was a junk call, can you ask them to recall us - thanks agent: Thanks for getting back to us Andy, leave it with me!

Customer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: been trying to access my account online for over a month but unable..promised call back - non received agent: Hi Andy, let's see what I can do to help! What type of account are you trying to access? user: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told someone would call but didnt agent: Ah I see, can you email your name, address and contact number over to __email__ and I'll help you out? user: credit car ive sent details agent: Perfect, we've got the email over at this end. Leave it with me! user: hi, ive still not been contacted - can someone please sort this for me agent: Thanks for your patience Andy, I'll chase this with the team for you now. user: this has now been 10 days without anyone ringing me...I have now been unable to get online for 2 months and I also need to change my address....can someone please sort this out for me agent: Hi Andy, sorry about this. We'll have a word with the team for you and find out what's going on. user: sorry about this, someone just rang but my wife didn't know I was expecting the call and asked them to ring back some other time as she thought it was a junk call, can you ask them to recall us - thanks agent: Thanks for getting back to us Andy, leave it with me! ### Response: Customer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .

user: When will the Reduced Mileage Codes become available for December and January? December is less than a week away! agent: There's not a set date or time. It's based on what seats are available. Please contact Reservations at 800-433-7300 for help with that. user: They tell me that even though the seats are available, they don't have the codes to use. HELP!! ! agent: We're unable to make the code available. It's done automatically. You'll have to continue to check online or with Reservations. user: So you agree that at this time Reduced Mileage Fares cannot be booked for December and January? agent: Please check with our Reservations team and they'll provide clarification. user: After 4 different agents, I FINALLY got someone who could book it--after I pointed out that it was on that it can be booked now. It seems the agents need some training on booking Reduced Mileage awards! agent: We're glad they were able to take care of that with you! Thanks for working with them.

The customer asks when will the Reduced Mileage Codes become available for December and January since the December was less than a week away. The agent says that there's not a set date or time, it's based on what seats are available and asks to contact Reservations through provided number to assist further on the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: When will the Reduced Mileage Codes become available for December and January? December is less than a week away! agent: There's not a set date or time. It's based on what seats are available. Please contact Reservations at 800-433-7300 for help with that. user: They tell me that even though the seats are available, they don't have the codes to use. HELP!! ! agent: We're unable to make the code available. It's done automatically. You'll have to continue to check online or with Reservations. user: So you agree that at this time Reduced Mileage Fares cannot be booked for December and January? agent: Please check with our Reservations team and they'll provide clarification. user: After 4 different agents, I FINALLY got someone who could book it--after I pointed out that it was on that it can be booked now. It seems the agents need some training on booking Reduced Mileage awards! agent: We're glad they were able to take care of that with you! Thanks for working with them. ### Response: The customer asks when will the Reduced Mileage Codes become available for December and January since the December was less than a week away. The agent says that there's not a set date or time, it's based on what seats are available and asks to contact Reservations through provided number to assist further on the issue.

user: why isn’t the weather’s widget not working no more? (Even since iOS 11.1) agent: We want to look into this with you to be sure it's working as expected. What seems to be happening? Have you restarted? user: Only the weather app is showing the right weather, it’s the widget that’s not showing working. I restarted. Never mind, I disabled the widget for a while and it’s working now, thanks agent: Just to confirm, are you using a third party app called 'The Weather Channel'? user: No, just the Apple weather app and the Apple weather widget agent: Just to confirm, did you take these screenshots within the similar time frame? user: Yes agent: You mentioned you disabled the widget and got it working again. Is it still working OK? If the issue is continuing, DM us. user: Yes it’s continuing.. agent: Join us in DM by clicking on the link below. We'll continue with support in there.

Customer is complaining about the why insn't the weather's widget is not working. Agent asks to take screenshots within the similar time frame.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: why isn’t the weather’s widget not working no more? (Even since iOS 11.1) agent: We want to look into this with you to be sure it's working as expected. What seems to be happening? Have you restarted? user: Only the weather app is showing the right weather, it’s the widget that’s not showing working. I restarted. Never mind, I disabled the widget for a while and it’s working now, thanks agent: Just to confirm, are you using a third party app called 'The Weather Channel'? user: No, just the Apple weather app and the Apple weather widget agent: Just to confirm, did you take these screenshots within the similar time frame? user: Yes agent: You mentioned you disabled the widget and got it working again. Is it still working OK? If the issue is continuing, DM us. user: Yes it’s continuing.. agent: Join us in DM by clicking on the link below. We'll continue with support in there. ### Response: Customer is complaining about the why insn't the weather's widget is not working. Agent asks to take screenshots within the similar time frame.

user: help pls when I sync new music from iTunes to my phone it changes to the wrong artwork all the time😩😩😩 agent: We'd be happy to look into what's going on. Does this happen with every album? user: Yes! It changes to a random artwork but in itunes looks ok, it changes only in the iphone when I sync them agent: Are you an Apple Music subscriber? user: No, it happens with the music i have in my pc’s library agent: Is the artwork on your PC custom, or is it the artwork that should appear? Same with the artwork as it appears on your iPhone. user: Is the artwork that should appear, the one that comes with the mp3 file agent: Thanks for clarifying. Let's work through the steps here: DM us if the issue continues. user: I’ve found a solution! Thanks☺️ agent: We're glad to hear you got it sorted. DM us if the issue comes back, we'll be here for you.

Customer has problem with his iphone i tunes library created. Agent informs customer to DM if issue comes back.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: help pls when I sync new music from iTunes to my phone it changes to the wrong artwork all the time😩😩😩 agent: We'd be happy to look into what's going on. Does this happen with every album? user: Yes! It changes to a random artwork but in itunes looks ok, it changes only in the iphone when I sync them agent: Are you an Apple Music subscriber? user: No, it happens with the music i have in my pc’s library agent: Is the artwork on your PC custom, or is it the artwork that should appear? Same with the artwork as it appears on your iPhone. user: Is the artwork that should appear, the one that comes with the mp3 file agent: Thanks for clarifying. Let's work through the steps here: DM us if the issue continues. user: I’ve found a solution! Thanks☺️ agent: We're glad to hear you got it sorted. DM us if the issue comes back, we'll be here for you. ### Response: Customer has problem with his iphone i tunes library created. Agent informs customer to DM if issue comes back.

user: this is your only Club Europe offering. Could have saved £300 in eco and bought an m&s sandwich. Appalling. agent: Hi Daniel. I'm sorry to hear you were disappointed with the catering on your flight and that the diet coke ran out during the flight. 1/2 I'll certainly ensure your comments and feedback are passed to our Catering and Customer Experience teams. 2/2 user: I would like more than my comments to be passed on. It's disgusting to pay for club and be served a wrapped sandwich on a plate. Please could an executive club manager please call me. agent: The Executive Club don't handle customer complaints, Daniel. As a part of Customer Relations we respond to all complaints. 1/2 The afternoon tea you were given is one of two choices on our UK and European flights. were you offered a ploughmans salad? The food we 2/3 serve reflects the time of day and length of the flight. I hope my explanation, together with our taking your feedback on board has helped. user: No offer of ploughmans. Just handed this rubbish. Do the prices vary for the time of day to reflect a £1 sandwich served? As the British flag carrier you should be ashamed to call this afternoon tea. would do better. agent: The meal served is appropriate for the time of day, Daniel and is complimentary. Please DM the flight number and date so I can pass on 1/2 the lack of choice you describe.

Customer is complaining about catering service in British airway. Agents updated the customer that he will share the feedback with related team.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: this is your only Club Europe offering. Could have saved £300 in eco and bought an m&s sandwich. Appalling. agent: Hi Daniel. I'm sorry to hear you were disappointed with the catering on your flight and that the diet coke ran out during the flight. 1/2 I'll certainly ensure your comments and feedback are passed to our Catering and Customer Experience teams. 2/2 user: I would like more than my comments to be passed on. It's disgusting to pay for club and be served a wrapped sandwich on a plate. Please could an executive club manager please call me. agent: The Executive Club don't handle customer complaints, Daniel. As a part of Customer Relations we respond to all complaints. 1/2 The afternoon tea you were given is one of two choices on our UK and European flights. were you offered a ploughmans salad? The food we 2/3 serve reflects the time of day and length of the flight. I hope my explanation, together with our taking your feedback on board has helped. user: No offer of ploughmans. Just handed this rubbish. Do the prices vary for the time of day to reflect a £1 sandwich served? As the British flag carrier you should be ashamed to call this afternoon tea. would do better. agent: The meal served is appropriate for the time of day, Daniel and is complimentary. Please DM the flight number and date so I can pass on 1/2 the lack of choice you describe. ### Response: Customer is complaining about catering service in British airway. Agents updated the customer that he will share the feedback with related team.

user: There is a bug when i am setting up my artist page through spotify agent: Hey, sorry to hear this! Can you let us know what's happening exactly? We'll see what we can suggest /GS user: Not able to upload songs to spotfy via artist webpage When i go on to create an artist account, it makes me pick from a list of artists already on spotfiy and then verify that i am them but im not them i am trying to put my music onto spotify for other people to find agent: Got it. Our friends in Artist Support are the right folks to help with this. You can get in touch with them here: /MT user: This is what i am getting when trying to talk to them Also the same thing that i get when i try to upload music agent: Hmm. Could you DM us your contact email address? We’ll chase this up! /LS

Customer is complaining about the bug in the Spotify webpage. Agent states their Artist support team would assist and requests to get in touch with them.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: There is a bug when i am setting up my artist page through spotify agent: Hey, sorry to hear this! Can you let us know what's happening exactly? We'll see what we can suggest /GS user: Not able to upload songs to spotfy via artist webpage When i go on to create an artist account, it makes me pick from a list of artists already on spotfiy and then verify that i am them but im not them i am trying to put my music onto spotify for other people to find agent: Got it. Our friends in Artist Support are the right folks to help with this. You can get in touch with them here: /MT user: This is what i am getting when trying to talk to them Also the same thing that i get when i try to upload music agent: Hmm. Could you DM us your contact email address? We’ll chase this up! /LS ### Response: Customer is complaining about the bug in the Spotify webpage. Agent states their Artist support team would assist and requests to get in touch with them.

user: Idk if it’s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. 😡😡😡 agent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud? user: Neither. Directly from the device with windows 10 option to import pictures, which has always worked until a few weeks ago... agent: Understood. Let us know if you're able to import your photos using our article and steps here: user: I got it to work till it came across a picture with the file name IMG_E#### then it said the device was unreachable, and now can’t find photos again... agent: Okay. Have you tried repeating the steps again from the article to see if it works? user: Yes. And then some. Nothing is working agent: We want to help! DM us and let us know more about the issues you are having. We can look more into this issue from here.

Customer is complaining that they don't whether its windows 10 but it's not allowing to transfer photos from phone to their pc since 2 window updates. Agent updates to DM more about the issue so that they can look more into the issue to resolve it.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Idk if it’s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. 😡😡😡 agent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud? user: Neither. Directly from the device with windows 10 option to import pictures, which has always worked until a few weeks ago... agent: Understood. Let us know if you're able to import your photos using our article and steps here: user: I got it to work till it came across a picture with the file name IMG_E#### then it said the device was unreachable, and now can’t find photos again... agent: Okay. Have you tried repeating the steps again from the article to see if it works? user: Yes. And then some. Nothing is working agent: We want to help! DM us and let us know more about the issues you are having. We can look more into this issue from here. ### Response: Customer is complaining that they don't whether its windows 10 but it's not allowing to transfer photos from phone to their pc since 2 window updates. Agent updates to DM more about the issue so that they can look more into the issue to resolve it.

user: agent: Thomas the line profile on our end is ok restart handset then try different sites to brose to test. user: Am i going to be restarting every time with no solution? agent: We cant reach you on 0712***5. user: How cant you reach me when i can reach you agent: The issue is resolved, kindly restart your handset and test. user: Why you taking me for a ride seriously? you tell me to keep restarting and subscribing again but i get this "Unable to connect to the Internet, please try again later. agent: Hi,we are looking into the issue, we shall advise. user: The issue is recurrent am not into your "games" anymore i better switch. agent: Kindly check DM.

The customer says that he is unable to connect to the internet, he is going to be restarting every time with no solution, he says that he is getting "Unable to connect to the Internet, Please try again later" when he restarts and tries to subscribe again. The agent says that the line profile on their end is ok and suggests to restart handset then to try different sites to browse to test and asks to check DM.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: agent: Thomas the line profile on our end is ok restart handset then try different sites to brose to test. user: Am i going to be restarting every time with no solution? agent: We cant reach you on 0712***5. user: How cant you reach me when i can reach you agent: The issue is resolved, kindly restart your handset and test. user: Why you taking me for a ride seriously? you tell me to keep restarting and subscribing again but i get this "Unable to connect to the Internet, please try again later. agent: Hi,we are looking into the issue, we shall advise. user: The issue is recurrent am not into your "games" anymore i better switch. agent: Kindly check DM. ### Response: The customer says that he is unable to connect to the internet, he is going to be restarting every time with no solution, he says that he is getting "Unable to connect to the Internet, Please try again later" when he restarts and tries to subscribe again. The agent says that the line profile on their end is ok and suggests to restart handset then to try different sites to browse to test and asks to check DM.

user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving agent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us know if you need assistance. user: After updating I can no longer use my pressure sensitive drawing pen on Illustrator. Every other application works fine. Every time I update adobe software something is drastically changed. Don't even get me started on Dreamweaver, one of the worst html editors ever. agent: Let me loop in an expert to review & respond shortly, please excuse the delay if any. Thanks! user: Basic things like selecting anchor points are so difficult in Illustrator as well. This thread covers my feelings on this. agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP. Hi, Sorry to hear that you are facing issues with CC 2018 version of AI. Since you've multiple queries, let me try to answer them one by one. Old settings can be imported while installing the newer version (screenshot). Let's try to check the Illustrator first and then I'll loop in a DW expert as well. user: Ubee pen and monitor. Windows 10. Thanks agent: Thanks for the details. It's a third party device. Did you check if there's a driver update pending/available. I would also request you to check it once with a regular mouse and track-pad, just to make sure or isolate the issue.

Customer is complaining about the software which is automatically updates and then all the settings, changes they made are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving agent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us know if you need assistance. user: After updating I can no longer use my pressure sensitive drawing pen on Illustrator. Every other application works fine. Every time I update adobe software something is drastically changed. Don't even get me started on Dreamweaver, one of the worst html editors ever. agent: Let me loop in an expert to review & respond shortly, please excuse the delay if any. Thanks! user: Basic things like selecting anchor points are so difficult in Illustrator as well. This thread covers my feelings on this. agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP. Hi, Sorry to hear that you are facing issues with CC 2018 version of AI. Since you've multiple queries, let me try to answer them one by one. Old settings can be imported while installing the newer version (screenshot). Let's try to check the Illustrator first and then I'll loop in a DW expert as well. user: Ubee pen and monitor. Windows 10. Thanks agent: Thanks for the details. It's a third party device. Did you check if there's a driver update pending/available. I would also request you to check it once with a regular mouse and track-pad, just to make sure or isolate the issue. ### Response: Customer is complaining about the software which is automatically updates and then all the settings, changes they made are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.

user: Net ( )being fucky (like last night). DL's coming & going like crazy, & up speed is almost 0. agent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW user: Supposedly someone MIGHT come out today to look at it, though if they don't, that doesn't help me much. 😭 agent: Would you like me to follow up with you later today to make sure everything gets taken care of? -JW user: That'd be awesome! agent: Please feel free to send me a DM with your full address and account associated phone number. -JW I just wanted to follow up with you and see how the tech visit went. -JW user: They didn't show. agent: I would like to look further into this. Would you mind sending a DM with your account information? -JW user: The account's under my roomie's name & info, & wants to handle it. Thanks for trying. I'll mention this tweet convo if it's still crazy l8r agent: Not a problem at all. We are available 24/7 so if you ever need assistance in the future, please feel free to reach back out. -JW

The customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Net ( )being fucky (like last night). DL's coming & going like crazy, & up speed is almost 0. agent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW user: Supposedly someone MIGHT come out today to look at it, though if they don't, that doesn't help me much. 😭 agent: Would you like me to follow up with you later today to make sure everything gets taken care of? -JW user: That'd be awesome! agent: Please feel free to send me a DM with your full address and account associated phone number. -JW I just wanted to follow up with you and see how the tech visit went. -JW user: They didn't show. agent: I would like to look further into this. Would you mind sending a DM with your account information? -JW user: The account's under my roomie's name & info, & wants to handle it. Thanks for trying. I'll mention this tweet convo if it's still crazy l8r agent: Not a problem at all. We are available 24/7 so if you ever need assistance in the future, please feel free to reach back out. -JW ### Response: The customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.

user: still 2g network at the location from where I m tweeting agent: Apologies for the trouble. Please share Idea mobile number and location details so we will look into it. Regards,Pradnya user: 8866118992 Location Kuchera, Rajasthan This problem is since last 1.5 years not from today. Complaint made by many times but no resolved till date See the E arrow at data not H+ or 4G agent: Thank you for sharing your contact details. Request you to share alternate number so we will get in touch with you. Regards,Pradnya user: Only one number agent: We have noted your contact details. We will revert with an update shortly. Regards,Pradnya user: Thanks for your precious suggestion to try with Airtel and Vodafone in mobile network selection but as usual stucked with 2g only agent: As per recent telecon your concern has been initiated by us under ref. no. C1-102849262300 & you shall hear on the same at the earliest.

Customer is complaining that there is a 2G network from where he is tweeting and since the issue is reporting from past 1.5 years it remains same yet. Agent apologised for the inconvenience and asked the customer to share contact number to assist better.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: still 2g network at the location from where I m tweeting agent: Apologies for the trouble. Please share Idea mobile number and location details so we will look into it. Regards,Pradnya user: 8866118992 Location Kuchera, Rajasthan This problem is since last 1.5 years not from today. Complaint made by many times but no resolved till date See the E arrow at data not H+ or 4G agent: Thank you for sharing your contact details. Request you to share alternate number so we will get in touch with you. Regards,Pradnya user: Only one number agent: We have noted your contact details. We will revert with an update shortly. Regards,Pradnya user: Thanks for your precious suggestion to try with Airtel and Vodafone in mobile network selection but as usual stucked with 2g only agent: As per recent telecon your concern has been initiated by us under ref. no. C1-102849262300 & you shall hear on the same at the earliest. ### Response: Customer is complaining that there is a 2G network from where he is tweeting and since the issue is reporting from past 1.5 years it remains same yet. Agent apologised for the inconvenience and asked the customer to share contact number to assist better.

user: [My Best Fans] via agent: Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi user: Because AT&T requires more work...guess who switched from AT&T to T-Mobile and is loving the new service...DIS GUYYYY agent: Sweet!!!!!!!!!! #WeLoveTmoCust #YouRock <3 *LauriL user: AT&T is too embarrassed to show up lmao agent: LOL! We are thrilled to have you on #TeamMagenta! 👍😄💗 *PatrickUllmann user: I need some #TeamMagenta merch agent: Check out: 💪😎🌟 *PatrickUllmann

Customer is telling how T-mobile has the best service than AT&amp. Agent is happy to hear the response from the customer.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: [My Best Fans] via agent: Awww! So honored to be your Twitter BFFs, Steven! But why that other guy on the list though? ;) *SoRaYi user: Because AT&T requires more work...guess who switched from AT&T to T-Mobile and is loving the new service...DIS GUYYYY agent: Sweet!!!!!!!!!! #WeLoveTmoCust #YouRock <3 *LauriL user: AT&T is too embarrassed to show up lmao agent: LOL! We are thrilled to have you on #TeamMagenta! 👍😄💗 *PatrickUllmann user: I need some #TeamMagenta merch agent: Check out: 💪😎🌟 *PatrickUllmann ### Response: Customer is telling how T-mobile has the best service than AT&amp. Agent is happy to hear the response from the customer.

user: any chance of getting the complaints procedure today?? ? agent: Your complaint has been escalated. Please refer to our User Agreement for further info. user: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone? agent: We can pass along your feedback, but this "escalation" does not result in a contact back. Sorry for the confusion. user: Seriously? Why is your customer service so bad? So how do I complain higher? agent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor.

Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation options on Twitter, they are welcome to contact customer support ask for a supervisor.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: any chance of getting the complaints procedure today?? ? agent: Your complaint has been escalated. Please refer to our User Agreement for further info. user: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone? agent: We can pass along your feedback, but this "escalation" does not result in a contact back. Sorry for the confusion. user: Seriously? Why is your customer service so bad? So how do I complain higher? agent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor. ### Response: Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation options on Twitter, they are welcome to contact customer support ask for a supervisor.

user: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them? agent: Do you have the confirmation number and I will be glad to take a look? *HRO user: Sent a DM agent: Thank you for your patience. Yes, I have that record and will be glad to assist you. I see two traveling. How can I help them? *HRO user: Thank you! What are the options for older travelers? Anything I can do? agent: If they need assistance with connections or at the airport I will be glad to arrange that for them. Thank you. *HRO user: Can we help them get to a taxi area ok? Can we help them get to the taxi area ok at JFK? agent: We can add a wheelchair or Meet and Assist to the record. *ALS user: I think a "shuttle cart" to the taxi area would be so helpful, if possible. And any help with bags on / off the plane would be so nice too. agent: I have added an electric cart to the itinerary, but it is not a gaurantee service. *ALS Unfortunately, we don't have anyone that can assist with carrying their bags. *ALS

Customer asks for the help to have a convenience as their aged parents are travelling from flight. Agent replied that they can assist them at the airport and states that they don't have anyone who can carry their bags.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them? agent: Do you have the confirmation number and I will be glad to take a look? *HRO user: Sent a DM agent: Thank you for your patience. Yes, I have that record and will be glad to assist you. I see two traveling. How can I help them? *HRO user: Thank you! What are the options for older travelers? Anything I can do? agent: If they need assistance with connections or at the airport I will be glad to arrange that for them. Thank you. *HRO user: Can we help them get to a taxi area ok? Can we help them get to the taxi area ok at JFK? agent: We can add a wheelchair or Meet and Assist to the record. *ALS user: I think a "shuttle cart" to the taxi area would be so helpful, if possible. And any help with bags on / off the plane would be so nice too. agent: I have added an electric cart to the itinerary, but it is not a gaurantee service. *ALS Unfortunately, we don't have anyone that can assist with carrying their bags. *ALS ### Response: Customer asks for the help to have a convenience as their aged parents are travelling from flight. Agent replied that they can assist them at the airport and states that they don't have anyone who can carry their bags.

user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under "songs." When I click a song in one of my playlists, it plays the right one. agent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can suggest /AP user: Google Chrome. version 61.0.3163.100. The latest version. P.S. This only started happening today. Yesterday, when I used spotify, I didn't have this problem. agent: Got it. Does the same thing happen when you use an incognito window? /AP user: I don’t know what incognito window is. Anyway, I already shut off my computer for the night. I’ll tell you tomorrow if it still does this... ...in incognito window. agent: You can press Ctrl+Shift+N to open an incognito window. It helps avoid cached data/cookies from interfering the process. Keep us posted! /AP user: I’ll let you know tomorrow if anything changed. agent: Sounds like a plan! We'll wait for your update. Good night 🙂 /AP user: Well, things seem to be working now. It's playing the right song now. I guess shutting off my computer & turning it back on fixed it. agent: Great! Glad to hear it's working. Just let us know if we can help with anything else. 🙂 /AU

Customer complaining that he is unable to play the music in spotfy music app. Agent ask the customer to open that app in incognito mode and it BTW it resolved itself.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under "songs." When I click a song in one of my playlists, it plays the right one. agent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can suggest /AP user: Google Chrome. version 61.0.3163.100. The latest version. P.S. This only started happening today. Yesterday, when I used spotify, I didn't have this problem. agent: Got it. Does the same thing happen when you use an incognito window? /AP user: I don’t know what incognito window is. Anyway, I already shut off my computer for the night. I’ll tell you tomorrow if it still does this... ...in incognito window. agent: You can press Ctrl+Shift+N to open an incognito window. It helps avoid cached data/cookies from interfering the process. Keep us posted! /AP user: I’ll let you know tomorrow if anything changed. agent: Sounds like a plan! We'll wait for your update. Good night 🙂 /AP user: Well, things seem to be working now. It's playing the right song now. I guess shutting off my computer & turning it back on fixed it. agent: Great! Glad to hear it's working. Just let us know if we can help with anything else. 🙂 /AU ### Response: Customer complaining that he is unable to play the music in spotfy music app. Agent ask the customer to open that app in incognito mode and it BTW it resolved itself.

user: Been with AirBnB for 4+ years as traveler & superhost. Booked on for thanksgiving with parents, but listing was misleading (e.g., dumpster at front door, bad/dangerous condition). agent: Hi Mostafa, we apologize for any frustration. We've asked a member of our team to review your case and follow up with you asap. Please be on the lookout for their contact. Thank you. user: I've spent multiple hours speaking w/ CS team. Case manager disputes that listing is misleading & says it is good condition (whereas other 2 reps were also appalled at pics I sent). Clearly case manager doesn't care abt customers, focused on not giving refund. Honestly, I am still shocked that this is even something I need to further pursue. I could hear the case manager struggling to say it is not a misleading post and disgusting apt, but he didn't want to issue refund and said it. Pics again as a reminder of the quality of place. AirBnB Policy: "If you are a Host, you are responsible for ensuring that the Accommodations you list on Airbnb meet minimum quality standards regarding access, adequacy of Listing description, safety, cleanliness" I guess exposed electrical outlets are not a safety issue?!?! I suppose dumpsters at building entrance, holes in floor, rusted faucets and dirty bathroom vents fall within "minimum quality standards" for cleanliness? Does picture on listing with amazing view vs. the actual view from living room of dumpster (see pics) fall within the "adequacy of Listing description"?! Am I missing something? Host didn't follow multiple minimum quality items but u don't care since you got your money. agent: Hi Mostafa, a member of our team is currently reviewing the situation and will be following up shortly. We appreciate your patience during this process. Please feel free to DM us with any specific questions you might have in the meantime. user: yeah, you said that yesterday & same case manager reached out with same (ridiculous) conclusions. I disputed transaction with credit card company and they will follow up with you. I can appreciate bad experiences happen, but your response has been really shocking! agent: We understand your frustration. Our dedicated team is currently reviewing the case once again and they will follow up with you as soon as they can. Thank you for your patience. user: AirBnB still not willing to refund. Any self-respecting company would have issued a refund and apologized profusely given the dirty place, let alone the safety issue with exposed electrical outlets. Pictures again to remind you of what AirBnB thinks is "acceptable" agent: We have issued our final decision on this matter. Please refer to the email thread that we have been corresponding with you. Rest assured your feedback has been recorded, Mostafa.

Customer complaints about listing being misleaded. Agent assures customer that his feedback has been recorded.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: Been with AirBnB for 4+ years as traveler & superhost. Booked on for thanksgiving with parents, but listing was misleading (e.g., dumpster at front door, bad/dangerous condition). agent: Hi Mostafa, we apologize for any frustration. We've asked a member of our team to review your case and follow up with you asap. Please be on the lookout for their contact. Thank you. user: I've spent multiple hours speaking w/ CS team. Case manager disputes that listing is misleading & says it is good condition (whereas other 2 reps were also appalled at pics I sent). Clearly case manager doesn't care abt customers, focused on not giving refund. Honestly, I am still shocked that this is even something I need to further pursue. I could hear the case manager struggling to say it is not a misleading post and disgusting apt, but he didn't want to issue refund and said it. Pics again as a reminder of the quality of place. AirBnB Policy: "If you are a Host, you are responsible for ensuring that the Accommodations you list on Airbnb meet minimum quality standards regarding access, adequacy of Listing description, safety, cleanliness" I guess exposed electrical outlets are not a safety issue?!?! I suppose dumpsters at building entrance, holes in floor, rusted faucets and dirty bathroom vents fall within "minimum quality standards" for cleanliness? Does picture on listing with amazing view vs. the actual view from living room of dumpster (see pics) fall within the "adequacy of Listing description"?! Am I missing something? Host didn't follow multiple minimum quality items but u don't care since you got your money. agent: Hi Mostafa, a member of our team is currently reviewing the situation and will be following up shortly. We appreciate your patience during this process. Please feel free to DM us with any specific questions you might have in the meantime. user: yeah, you said that yesterday & same case manager reached out with same (ridiculous) conclusions. I disputed transaction with credit card company and they will follow up with you. I can appreciate bad experiences happen, but your response has been really shocking! agent: We understand your frustration. Our dedicated team is currently reviewing the case once again and they will follow up with you as soon as they can. Thank you for your patience. user: AirBnB still not willing to refund. Any self-respecting company would have issued a refund and apologized profusely given the dirty place, let alone the safety issue with exposed electrical outlets. Pictures again to remind you of what AirBnB thinks is "acceptable" agent: We have issued our final decision on this matter. Please refer to the email thread that we have been corresponding with you. Rest assured your feedback has been recorded, Mostafa. ### Response: Customer complaints about listing being misleaded. Agent assures customer that his feedback has been recorded.

user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket? agent: We’re sorry to hear this Jeremy, have you booked through ourselves or a travel agency? user: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to help but all calls go to india they make a decision in india? ? agent: This doesn’t sound right Jeremy, can you please DM us your booking reference, email address and phone number? user: __email__ agent: Hi Jeremy. We’ll need you’re booking reference, email address and contact number to look at this for you. Please DM us the information.

Customer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.

### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation. ### Input: user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket? agent: We’re sorry to hear this Jeremy, have you booked through ourselves or a travel agency? user: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to help but all calls go to india they make a decision in india? ? agent: This doesn’t sound right Jeremy, can you please DM us your booking reference, email address and phone number? user: __email__ agent: Hi Jeremy. We’ll need you’re booking reference, email address and contact number to look at this for you. Please DM us the information. ### Response: Customer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.