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2023-09-29T01:48:52-04:00 | Desktop | 0 | review | It's not the old Singapore Airlines anymore.
The check-in counter only open at 9pm. The passenger service officer who helped the check in process cannot speak English and keep asking for re-entry permit to singapore - which is unnecessary. I declared that i have fragile item and requested to put fragile sticker on the luggage.
My flight was supposed to depart at 12.05am. However the plane was just arrive around 11.30pm and the previous passenger only left around 11.45pm. I only board the plane around 12am. it's really like budget airline - not enough time to clean the toilet?
The food, they only serve one item which is noodle for supper. i sit next to the window with brown stain which has not been cleaned. just hoping it's not human body fluid. Pretty disgusting like flying on budget airline.
Upon arrival i found my luggage was damaged. but i was too tired to report it on that day. However i put this on my feedback form around 1 day after my arrival and no response from them. after 10 days, i send another feedback using the web form and get a reply from their Customer Affairs Supervisor that they cannot do anything as i reported more than 7 days.
Paying more for Singapore airlines, i expect they can at least do investigation to find possible issue or make promise to improve the quality - which they did not share any. not even an apology.
This is not Singapore airline that i know. super disappointing.
| Just like budget airlines | 1 |
2023-09-29T01:44:56-04:00 | Desktop | 2 | review | Wow! Singapore Airlines you do not disappoint!
Everything was a masterclass in service. We love everything, The 'book the cook' is a novelty. I wish they provided pyjamas as it will make the sleep experience better and more luxurious.
If we are becoming picky, they need to make sure their cabin manager greets the guests in their seats. I would not have noticed this but the Manila to Singapore and Singapore to Manila leg did this consistently. It was amazing! It was a pretty full flight but the manager took his time to thank each guest and welcome us one by one! This is a whole new level! I wished I remembered his name because he deserved to be praised. However, the Singapore to Auckland cabin manager did not do this so I think this really depends on the manager on board. I think it brings personalisation to a whole new world if they did it on the Singapore to Auckland leg, which by the way is a longer flight.
You have made us loyal customers. | Service Extraordinaire | 0 |
2023-09-29T00:50:30-04:00 | Desktop | 1 | review | Previous experiences on Singapore Airlines were excellent. This time was disappointing as all standards have come down.
Our anniversary celebrations were spoilt maybe because we were having more expectations. Condition of my seat in picture attached. | Loosing its Charm | 0 |
2023-09-28T04:27:12-04:00 | Desktop | 2 | review | We had an absolutely amazing trip with Singapore airlines. Both of us travelling requested vegan meals and the airline was so efficient in both their recognition of this dietary requirement and also the delivery. Within minutes of being on the flight one of the friendly team came round and placed a sticker on our seat, we were then offered meals in advance of other guests ( Advantage of having a vegan meal), the food was incredible quality, lots of vegetables and Nutritionally well-balanced, would definitely fly with Singapore again | Great vegan experience | 0 |
2023-09-27T01:36:27-04:00 | Desktop | 2 | review | I flew from SYD to IND in March this year (2023), I was so lucky that I chose SIA as the airline for both two ways, I was on Economy class. Usually the problem with most airlines is the amount of legroom available in Economy, but with Singapore Airlines super kind and friendly staff, the legroom was not a problem, the airline arrived at time and actually landed quite early than expect (40 minutes before) which was amazing. The food was also very great, most of the time airline food is horrible but Singapore Airlines food was one of the best ones in an aircraft. Overall, because of the friendliness of the staff, I would highly recommend anyone this airline. | The best airlineI have flew in! | 0 |
2023-09-26T09:07:46-04:00 | Desktop | 0 | review | I will give no star for Singapore airlines if you TripAdvisor has no star for rating. Because I had a terrible experience from Singapore Airlines at DPS (Bali). They have no rule for getting the line. I pay extra for my ticket because I don’t want to wait and getting lines with economy tickets, BUT the coworkers of Singapore airlines at DPS airport don’t care about what I pay extra for. Thus, they let economy passengers who has child go to the airplane before me, doesn’t matter I getting the lines at business lines before them.
Firstly, I don’t know why economy passengers who has children can go before me event I pay extra for business tickets. The economy passengers has only 1 child, but they go with 10 adult from 30 to 50 years old. OMG child looks a like an express ticket, that has more powerful than business and first class tickets.
Secondly, if you guys rule can let them go with business lines, so they need to getting the line right? The rude things from Singapore airlines coworkers is they let those rude people skip the line and go before business and first class lines. That is so mean and rude service.
Third, in the airplane one of passenger has coughed like 30 minutes, that he couldn’t stop. The cabin crew didn’t come to ask him or help him at all. They should tell him goes to the bathroom or give him hot water or at least try to help him, but they didn’t do that.
Finally, I will give Singapore Airlines one star for rating. I will not recommend to go with this company. Their service very terrible. If you guy don’t believe me, you can try and will see what happens at DPS Bali airport.
Good luck! | Bad experience | 1 |
2023-09-25T13:29:56-04:00 | Desktop | 0 | review | First time in Singapore Airlines economy in about 5 years.
Standard of service has declined terribly.
No pre-dinner drinks on the Singapore-London sector. Used to look forward to a Singapore sling. No offering of topping up your wine glass. One slosh in a cheap plastic cup and that is your ration. Used to get offered port or liquors in the second run of the drinks cart. The drinks cart never returned after the meal so too bad if you wanted a coffee. No menu card. Some items supposed to be available not on the cart. Were told if we wanted those options they would have to be heated up. Starting to get the drift - really terrible.
Seat on the Melbourne-Singapore sector wouldn't recline. Very limited leg room on both sectors. Passenger next to me had to sit sideways.
Can't understand what had happened. Ticket prices are expensive yet service has been slashed.
I note a number of other bad reviews on TA so I hope Singapore Airlines is taking notice. | Not impressed | 1 |
2023-09-25T09:09:27-04:00 | Desktop | 0 | review | Not happy at all with the service provided on Singapore Airlines Premium Economy on the A380. I flew on the Boeing 777 from Sydney to Singapore, and then the A380 from Singapore to London. The 13 hour journey was quite a struggle despite spending a significant amount of money on premium economy seats it did not live up to expectation at all!
Felt like we were treated like economy class despite paying a huge amount more. Firstly there was no hot towel or drink before takeoff which was disappointing and would have helped feel relaxed and refreshed before takeoff.
In terms of the seats the leg room was decent, plenty of room to fully extend your legs but the seats were not that comfortable.
In terms of entertainment, it was good had a solid range of movies and shows to watch on board, would recommend to put more than 1 season of tv shows, as people want to binge watch seasons on a long flight. However, really disappointed there was no live sport, I was keen to watch the Premier League whilst in the air but it wasn't available on the A380 which was quite annoying and I was not happy with that. The WIFI was also terrible, it was only available for about 30 minutes of the trip, again disappointing.
In terms of food I was very disappointed, the book the cook is a great initiative with some great options. The food was okay, not the best quality but it was sufficient. However, this is my biggest problem! There was only 2 meals provided on a 13 hour trip. Within a day I would usually eat 3 main meals Breakfast, Lunch and Dinner over the course of 12 hours that I am awake. On this flight you were served breakfast 1 hour after takeoff and then lunch 4/5 hours later. Meaning for the next 6 hours there was no food to eat. I had to ask the flight attendent for a snack, also ate some of the snacks provided but was still starving. There needs to be another substanstial meal before a few hours before landing.
In terms of service from flight attendents it was okay, they came through regularly with drinks which was good, however in terms of amentity kits you have to ask for them, and they were so bad with barely anything in them. It was disappointing. In terms of treatment from flight attendents I didn't feel like I was looked after for the amount of money I paid. If this was economy, I would be pleased, however I paid a significantly large amount of money for the premium economy experience and I wasn't impressed at all.
In terms of toilets we also had to share with economy, despite it being promoted as having our own toilets
Overall it was a very average experience, and needs to be better. I am very disappointed as I had high expectations of singapore airlines and wouldnt recommend it to friends or family unless something changes. | Not happy with Singapore Airlines Premium Economy | 2 |
2023-09-25T00:58:12-04:00 | Desktop | 0 | review | We paid extra to fly Singapore airlines because of their reputation but were incredibly disappointed. We flew out on an A380 and back on a Boing 777.
Seating ;It would seem that the introduction or Premium economy has meant the downgrading of economy resulting in cramped and uncomfortable seats. I am 5ft 8 weighing 146lbs and my wife is 5ft 4 weighing 126lbs i.e both small and yet we were in discomfort the entire 13 plus hours on the plane. The seats were uncomfortable and the actual legroom worse on any plane that I have flown on for the last 30 years.
Facilities: These would have been ok but one of the toilets was without water although a bottle was provided.
Food: I am Coelic (cannot have Gluten) and my wife is vegetarian. We notified the airline 6 months in advance and it was registered in the app. The flights were not made aware of this even though I could show them the Singapore Airlines app with the dietary requirements. On the way out a vegetarian meal was not available for my wife. After some searching I was provided with a gluten free meal and then the hostess placed a normal gluten bun on the top making it inedible. On the way back the only meal I could be offered was breakfast consisting of a vegetable curry which was not very palatable as a breakfast. The drinks are served in flimsy plastic cups, the sort that you might get from a water fountain. These were so flimsy they deformed in your hand making drinking from them difficult. At main meal times no tea or coffee was available.
Service: I had heard so many good things about the service but it was inattentive and lacking. On a 13 1/2 hour flight I expected frequent supply of water an drinks. These were not proactively made.
In Flight entertainment: The choice of films was ok and on par with some of the better airlines. I was disappointed that every film started with a bunch of advertisements for watches and lifestyle products that could take up to 5 minutes before the start of the film. This was unexpected and irritating.
| Cramped, uncomfortable and poor service | 0 |
2023-09-24T23:07:04-04:00 | Desktop | 0 | review | We flew with Singapore airlines from Copenhagen to Singapore, then from Singapore to Cairns on a Sunday. One of our luggage was lost. At Cairns airport, we have been told not to worry : when the luggage would be found, it would be delivered to us, wherever we may be. We insisted on the fact that we were on a 3 weeks road trip and would be moving every day, a little further to Sydney, but the staff at the airport reassured us they would send the luggage wherever we may be.
We had a first call with an employee of Singapore Airlines, named Suzan, on Monday, saying that the company lost the luggage. She promised to call again the next day to inform us about the ongoing investigation to find it. We insisted again on the fact that we were on the move and Suzan said it wouldn't be a problem to send the luggage at a specific address.
Unlike what was promised, we had no news on the next day. We then tried to reach Singapore Airlines on the next day, without success. That’s indeed when we found out that the number she used to call us was only one way: we couldn’t call it, only it could call us. Suzan finally called back on the evening of the Wednesday saying that our luggage was found.
When we said that we would be in Ingham the next day, we were answered that it was too far to deliver the luggage! We were very surprised by this answer and started arguing on that topic, since we've been told the exact opposite since the beginning. When we asked if there could be a compensation linked to the loss, Suzan laughed at us, which we found very disrespectful. She even ended up hanging up on us!
As we were wondering about what just happened to us (maybe it was the “Australian way” to deal with customers), another employee of the company called us back right away. We then found a compromise: since we were passing by the city of Innisfail on the next day (Thursday), we agreed to meet a courier there to get our luggage back. We gave our itinerary of the next days: after visiting the falls of Milaa Milaa and Elinja, we would be heading to Mamu Tropical Skywalk. We were almost sure not to have phone reception there and informed them that we would only be reachable when arriving closer to Innisfail, around 12 (lunchtime), time at which we agreed to meet the delivery person.
The driver was supposed to have been given our contact details and to call us when leaving Cardwell in the morning to set up a meeting point in Innisfail. We arrived at 11.30 AM in Innisfail and then waited for the driver’s call to head up to a specific meeting point. But we received no call, and we waited for 1h30 in Innisfail for the driver to call us. We even tried to call Singapore Airlines, but every person we were speaking to had no idea of what the situation was, neither who to re-direct us too, they simply advised us to send another email. Since we had to be in Ingham at the end of the day (we had a hotel reservation there), we couldn't stay any longer and had to move. During our trip to Ingham, we took time to write an email to the email contact we had received in Cairns to explain the situation. We had Wifi that night and the next morning but received no answer to our email. At that moment we were very stressed because we had no idea what could have happened to our luggage.
The next day, Friday, we had to reach Townsville because we had a ferry booking to go to Magnetic Island. When we were on Magnetic Island (with poor reception), we received a call at 11 AM – the exact time he was supposed to call us the day before.
What happened during that call was beyond disrespect. The person pretended that he tried to call, and email us the day before without success. He even mentioned having sent at least 10 text messages to both our numbers. Which is very strange because we had reception for sure from 11.30 AM, since we managed to contact Singapore airlines helplines ourselves. We received no text message nor email! He also said that since he couldn't contact us, he went up to Mamu Tropical Skywalk and consulted the register (that everybody is supposed to sign but we never were asked to at any time) to find out we never went there. We were so shocked because it meant that he was calling us liars. We went to Mamu Tropical Skywalk, we have pictures of the place and we have hotel reservation in Yungaburra and Ingham to prove our itinerary too. So we can’t understand why he would use this excuse.
On top of that, he said that he had money compensation with him, but since we didn’t show up in Innisfail, he wouldn’t give us the money anymore. Which means that since this day, we didn’t receive the compensation mentioned. And to finish the call, the driver informed us that we had no other choice than going to Townsville's airport to collect our luggage in the afternoon, otherwise, they wouldn’t take care of our file anymore. So in the end, the promise to deliver the luggage wherever we were was never met.
We were so angry and frustrated during the call, that we stopped arguing and just wanted to get the luggage back not to waste our holidays with stress anymore. Another really strange thing: following this call, we both received a text message from him, from Suzan and also an email to confirm where the luggage would be sent, and we received all text messages, calls and emails sent at that time on both phones. We wonder why we didn’t receive anything the day before.
To sum up, it took Singapore Airlines 5 days to get us the luggage back. We received only 150 Australian Dollars to cover this loss, which was clearly not enough to cover 5 days of clothing / hygiene product / snorkeling equipment / ... that was in the luggage. We waited 1h30 in Innisfail for nothing. We had been charged for international calls with both our phones several times due to the poor communication of both companies. We had suffered a great deal of stress and frustration, we had been laughed at and disrespected and we had been called liars!
| Poor luggage service | 1 |
2023-09-23T17:28:25-04:00 | Desktop | 1 | review | Note: This review includes SQ47 (Economy) and SQ422 (which was in Business)
SQ used to be my home airline, and I used to really enjoy flying with them. I was looking forward to experiencing them after the pandemic, and I was left with mixed feelings, being disappointed after the first, and impressed after the second?
My first flight from Vancouver to Singapore, I was waitlisted for an upgrade. However, this caused a problem with my ticket, resulting in about a 30 minute check in process. Additionally, the check-in staff requested my OCI (an Indian overseas citizenship), despite my second flight being on a separate ticket made from a different mileage account, and the check-in staff only checking the bag through to Singapore, as they apparently couldn't see my onward booking. They tried to avoid this question, and while I suspect it was so they could charge us extra in Singapore, since the baggage allowance is different for flights from Singapore to India, I won't make any assumptions.
My initial reaction to the seat was that it definitely felt smaller than the older A350 seats (since I believe these are the same ones used on the 787 with a narrower cabin). I was seated in an extra legroom seat for this flight (48K), which I recommend if you're flying on the A350. It has a window, great legroom, and if you're relatively small, you can also get out into the aisle without disturbing your seatmates.
I have to say, the entertainment system aboard SQ is great. Additionally, as KF members, we had access to unlimited free wifi throughout the flight, which worked great, and which was surprisingly fast. I ended up using it the whole flight.
The food on this flight was substandard. The first meal was fine, a bit on the small side, but I was OK with it. The second meal, however, was very low quality, and dry. Considering there were only 2 major meal services, I expected something more substantial, and with SQ being named "Best Airline in the World", I definitely expected more. Attached with this review is a picture of a similar meal served on my Emirates flight a few weeks later.
However, what really disappointed me was the service. One of the crew members working my section was very friendly and warm. However, I witnessed poor service from the other crew members. The other crew seemed to be a bit hostile. When I went to get snacks from the aft galley, the crew members were extremely unfriendly, and seemed quite annoyed when I asked what options were available. Also saw 2 crew on the other side of the cabin screaming at a passenger who went to use the washroom before takeoff (which is completely understandable lol, so I didn't think much of it), but throughout the flight, they seemed to be unfriendly, and later screamed at a passenger seated near me who asked a question about the special assistance they needed disembarking, which is unacceptable behavior.
Crew are extremely important to any experience, and growing up, I remember the friendly service from crew, and the care they treated children with aboard flights, which really built a strong image of SQ for me. However, I never saw that for the children seated behind me from the majority of the cabin crew, and to me, this shows either a drop in standard, or a lack of training. I have experienced friendlier cabin crew aboard budget airlines like Swoop, which certainly doesn't charge the same as SQ. I've seen poor service on SQ (particularly on flights to the US, including in business class), but this was worse than what I've seen before, and I really hope this is not caused by lack of crew rest, as I noticed the crew working most of the flight.
In Singapore, I have to say Changi cannot be beaten. It was still a very smooth experience, and brought back many childhood memories, not having changed much in 4 years imo. I had access to the lounge on my second flight, and I have to say the new KrisFlyer lounge is great. Good selection of food, and lots of seating.
SQs medium haul business is smaller than their LH product, but is still very comfortable. I wish they modified their 787 seats to take advantage of the wider cabin on the A350, in business and economy. The bed is comfortable, and the seat is well designed overall. It's good to see this kind of product on medium haul/short haul flights.
The food on this flight was excellent. Had Laksa from the Book the Cook menu, and it was easily one of the best inflight meals I've had. The service on this flight was very different, much friendlier, and very attentive. All the crew went above and beyond on this flight. Although service standards are higher in business class, I do think the service definitely exceeded what I have experienced in business before. I wish these crew were deployed on the longer flights.
Overall, after the pandemic, I'm left with mixed feelings about the airline. The first flight was very disappointing, nowhere near what my experience with them has been before. However, my second flight was great (although it was in business). This experience has definitely put me off flying SQ, and given my experience with EK this summer, I would definitely fly to India next time using the 3 big gulf carriers over SQ. I hope SQ really takes their service and catering more seriously, as I have been seeing other people complain about dropping standards too. | Standards Dropping - A Mixed Experience | 1 |
2023-09-23T00:16:37-04:00 | Desktop | 0 | review | Oh how the Premium Economy (PE) service has dropped on Singapore Airlines (SA) - not good compared to other PE serviced airlines. In PE you pay extra (a lot extra) this normally includes individual welcoming, a hot towelette and in many cases a drink prior to takeoff. None of this on SA it was an extraordinary amount clutter and confusion through out the PE cabin. One alcohol drink prior to meal service with there wine pours being half a small plastic glass , no offered alcohol drink at meal service, meals through "Book the Cook" were not good at all but oh offered plenty of glasses of water throughout trip. Come on SA what has happened to your past extraordinary service that was legendary. Folks if you choose to have a little more comfort and service, choose another airline as Singapore Air has chosen to be a just another mediocre airline. | Mediocre service in Premium Economy with Singapore Airlines | 0 |
2023-09-22T19:31:21-04:00 | Desktop | 0 | review | I haven’t even gotten on my flight yet and my experience with the online booking system and customer service reps has already been infuriating.
On their Upgrade page, I was shown a price of $0.00 to upgrade to Business Lite from Premium Economy. Only after I clicked to complete the upgrade was I shown a different screen saying Id paid approximately $2,000 per person.
I immediately contact their customer service.
1. No one could explain to me what the $0.00 cost shown meant, if it didn’t actually mean $0.00
2. I got opposite answers on whether I could keep my original ticket if I denied the upgrade charge
Not only did I get opposite answers (eg yes, you will be able to keep your original ticket; no, you will not be able to keep your original ticket) within 20min, I also go no explanation as to why the responses were changing. It was as though their reps were just making things up.
Horrible customer service, and unbecoming of an airline that is supposedly one of the best. | Terrible Customer Service | 1 |
2023-09-22T11:20:32-04:00 | Desktop | 2 | review | I flew a 15 hour flight from SEA to SIN. The flight attendants were outstanding in their wanting to help passengers. I noticed that a Margarita pizza is offered for a snack, and also another one brisket with noodles. I decided to make Brisket pizza with those two snacks. I added from the Noodles dish some brisket, mushrooms, and red peppers.
It turned out fine but, a little spicy because of the flavoring in the Noidle dish.
Enclosed are pics of the new dish, and one of the Noodles dish.
I was worried that I could not get my connecting flight boarding pass, a revised E- Arrival card, and book a new free tour but, a Mr. Ng a flight attendant on the flight , came to my rescue, and assured me that someone will at the airport will help me get all of the mentioned things that I need. On the flight he told me several times not to worry, and my issues were resolved. | Interesting experience on Singapore Airlines | 0 |
2023-09-22T03:46:00-04:00 | Desktop | 2 | review | Been lucky to fly from London to Singapore on a A380! Majestic! Fantastic legroom on economy, wide seats, extremely quiet flight, amazing service from the personnel, great food, choice of drinks and entertainment! No idea when 13 hours went by! I would definitely fly with them again especially on the A380! A big thank you! | Probably the best airline! | 0 |
2023-09-22T01:58:59-04:00 | Desktop | 0 | review | After paying $11,000 for return journey for myself and my daughter we were both disappointed with our value for money. I particularly paid the extra money for a decent leg rest for my hip problems. Unfortunately the leg rests are of little benefit and the seats don’t feel a lot different to economy seats. The food was nothing special. We felt very tired and disappointed so tried to upgrade to business class at the Singapore airline counter at Singapore airport. No one was particularly interested in listening to our problem and only offered us an exorbitant price to upgrade one leg to Manchester. I don’t understand why we can’t negotiate on these fare upgrades considering there were plenty of empty seats in Business Class. We have to travel back to Melbourne on the 1st October and are not looking forward to it. We wouldn’t recommend Singapore airlines. | Dissatisfied with Premium economy | 0 |
2023-09-21T23:18:01-04:00 | Desktop | 2 | review | Review of Singapore Airlines Flight SQ227 Singapore to Melbourne 12 September 2023
On reflection, just another flight locked into the entertainment world available on the back of the seat in front of us before sleep overwhelmed the world? Well, yes, but the most memorable thing about flight SQ227 was the sense of the few people involved - or so it seemed at the time. Sure, there may have been estimated 280 fellow passengers and crew on the Airbus 350-900* that night but, there was this sense of flying >6,000 km Singapore to Melbourne with just a handful of other people – a relatively short flight and time moved quickly.
Checking into Terminal 3 at Changi Airport was a doddle – drop-off from the taxi in front of the terminal and straight into a large empty cavernous terminal. There against the pillar to the left was the single scales to check weights. Then the short trolley walk across to the self-service check-in machine – which provided boarding cards and luggage tags – the instructions on the screen had been clear and easy to understand. Finally, the baggage drop-off on the conveyor behind. Again, the instructions were clear. You need to stand out of the way as the machine photos/registers your separate bags one-after-the-other before they disappear into the back blocks of the airport.
We seemed to have had the place to ourselves – there had been no one ahead of us and there was no friendly help waiting to check our bags at the auto-check-in machine. Staff from an adjacent manned check-in had watched from a distance. Pleased with our experience so far and, with plenty of time in-hand, we headed for the café behind check-in to share coffee before our Singapore minder returned home. It was a novel experience.
The first people en masse we saw were our fellow travellers queuing to gain access to the lounge at the gate. But even here such was the large size of the lounge, with everyone seated and few people standing around the departure gates to the air bridge, the place seemed empty. It was quiet. Boarding was called – orderly, quick and still quiet. With seats at the rear of the aircraft, we boarded with the first of the economy passengers.
It was a night flight departing 22.00 h which meant darkness most of the way - window blinds came down immediately the plane lifted. There was an evening meal around midnight and then heads down. Melbourne is two hours ahead of Singapore, so that meant 7.30 h or so flying time. With sunrise around 06.00 h in Melbourne we could have expected light in the cabin for the final hour of the flight except most people appeared to be sleeping through – blinds down and the cabin remained dark until the ‘breakfast’ snack arrived an hour before the final descent from Adelaide-on. You could follow the flight path on the screen.
Food services had been exemplary – courteous, efficient, ‘that extra mile’, etc. Dinner was delicious – shrimp/salad starter, hot veggies/meat main and strawberry dolce to follow. Cheese & biscuits too. The ‘breakfast’ snack before landing – mushroom and potato wrap – was less attractive – too savoury. Where were the alternative cornetti to compliment the coffee? We figured breakfast at Tullamarine Airport while waiting to be collected. We did – it happened – time in which to reflect the flight.
Night flight, darkness, quiet and little movement up-and-down the cabin makes for highly convenient air travel except … the economy seat was not particularly comfortable. It was small and narrow - with a short seat panel beneath your thighs and limited flexi-room from one side of the seat to the next. Not a seat in which to slump/sleep easily. And then there was the turbulence that started when crossing into Australian airspace – and remained for much of the flight.
Tullamarine Airport continued that sense of travelling without people - the terminal was empty. We were out-of-the plane and through the auto-immigration-check in 20 minutes. Long walking distances. Our luggage was on the carousel by the time we reached it. Amazing. Similarly, there was no queue backed-up at the customs authorities – hand over that declaration form and we were through. Half-hour from one seat to the next including a toilet stop? Coffee & croissant on a seat in Hudson’s Café never tasted better while we waited to be collected.
Peter Steele
22 September 2023
*Singapore Airlines operate a fleet of >60 Airbus 350s with more on order. It’s currently the second largest commercial A350 fleet worldwide. They come in three configurations for medium haul, long haul and ultra-long haul. The longer the haul the fewer the passengers carried. Medium haul routes typically carry 300 passengers when full, two flight crew and cabin crew in the ratio one for every 50 passengers.
| Quiet night flight across the Indonesian Archipelago to Melbourne Australia | 0 |
2023-09-21T15:21:27-04:00 | Desktop | 2 | review | Flew LAX-SIN-BWN (Brunei) on award ticket. Reasonably user-friendly website - able to book seat, special meal, etc. without hiccups. Smooth online check-in (boarding pass only at the airport due to document check). Very quick airport check-in. Smooth boarding process. Comfortable economy seats (better than average). Entertainment system with wide selection of movies. Free wifi, which worked well. USB ports and power sockets at each seat on the LAX-SIN flight. On the short SIN-BWN flight there was a USB port only, which was very weak and didn't charge my phone. Special meals were better than average. Both flights arrived early.
The only thing I didn't like was the annoying music played on board the LAX-SIN flight for over 30 min prior to landing. | Excellent airline; would avoid playing music on board during flights | 0 |
2023-09-21T13:35:55-04:00 | Desktop | 0 | review | My partner and I visited the lounge twice (September 22 and June23).
Both times we experienced the same problems - surly staff, poor food and the worst, showers/toilet cubicles which weren't operational.
The furniture has now seen better days and needs upgrading.
Food was breakfast each time and poorly catered for vegetarians.
The lounge has male and female toilets as well as a unisex shower facility which has around 5 cubicles.
The first time we went in September 22 I used the shower facilities to go the toilet which they also have in the cubicle. When I emerged, I was berated by a female member of staff for using them & told they were only for booked shower sessions. No one else was using the cubicles at the time and with only 4 areas within the male toilets to use, didn't think this was a problem given over 80 people were in the lounge at the time with 2 flights scheduled.
The next time of our visit was more recently in June 23 only the situation with the bathroom facility had gotten worse. The same rude member of staff was still there but this time she had placed 5 "Out of order notices" on each of the 5 shower cubicles. When I asked if they could be used, again I was berated and told that they needed to be booked in advance??? "Were they working and can be used?" was my reply. She just kept shouting at me and telling me to use the male toilets instead.
I suspect the shower cubicles were in working order at the time but due to the staff member not wanting to clean them after customer use, put the notices up.
This wasn't the professional experience we were expecting with Singapore Airlines given the long flight ahead we wanted as stress free and experience but unfortunately the opposite occurred.
Singapore Airlines needs to up their game and quickly correct the above issues at the lounge for an approved passenger experience. | AWFUL EXPERIENCE AT HEATHROW TERMINAL 2 LOUNGE. | 1 |
2023-09-21T08:27:04-04:00 | Desktop | 2 | review | Having been a little over 50 years since I lived in Singapore as an army brat, and having distant and vague memories of life back then, I was looking forward to being able to go back and refresh.
The last time I flew to Singapore was 1969 as a fresh faced and very active 4 year old. My mum was 8 months pregnant with my sister at the time and had to deal with me for 18 hours back then. I don't remember much about that flight sadly but i do have memories of my time there.
We booked our flights in time to also take in the Singapore Grand Prix while there in late September 2022. On seeing that the flight was 13 hours and not being the best flyer in the world, I was a bit apprehensive of how I was going to be cooped up in a seat for that amount of time.
We flew on a Boeing 777Er aircraft which I have to say Singapore airlines have done a great job giving you ample leg room. I am not a small bloke at 6 foot 1 and 100 kilos, but found the room allowed was plenty for me. Entertainment is excellent in the in flight screens (although I am much happier with the screen that tells me what is going on, how fast we are going, progress along route etc). My wife who has a problem knee was dreading the flight, but I have to say she really enjoyed the movie marathon she undertook and her knee really wasnt an issue. The flight passed much faster than I expected (even though I cant sleep!) .
The cabin crew were very attentive and nothing was too much trouble, the food as always on Singapore airlines was very good, seats were comfortable and were arrived at Changi airport (WOW) still feeling quite fresh.
Luggage arrival at the Carousels was quick enough.
All in all a fantastic experience and cannot wait until we are able to do it again. | Return to Singapore | 1 |
2023-09-19T06:43:26-04:00 | Desktop | 0 | review | In 30 years, this flight was my worst experience. I don't understand why the baby bassinet was placed in front of my seat instead their parents. The service was terrible because they forgot to serve part of the food and made a mistake if you order a especific dish (too dangerous if I alergic)
It was imposible to rest because the cabine crew disturbed you every time to support baby parents. Ok, it is important to help the babies but it's not necessary that they forget the rest of passengers. | The worst trip of my live | 0 |
2023-09-18T22:10:07-04:00 | Desktop | 0 | review | Gave us a wrong information and made us buy another ticket for double the price. Convinced us to give a full refund on the initial ticket saying it would take 24 hrs for the refund. Been a month, still haven't heard anything 😕. Do not trust singapore airlines | Worst customer service ever. | 1 |
2023-09-17T08:03:28-04:00 | Desktop | 2 | review | Flew London to Manila rerun as family of 4.All flights on time,food and drinks good,great entertainment options,free wifi which worked some of the time,staff give good service,leg room ok,Singapore good stopoff airport ,all in all a very good airline | Very good airline | 0 |
2023-09-17T03:23:36-04:00 | Desktop | 2 | review | Khoo teng lin, service was very good. Like vegetarian food. Thanks. Sq 425. 17/09/2023. I enjoyed the flight. | Great service | 0 |
2023-09-15T07:23:31-04:00 | Desktop | 2 | review | Took a short 2 hour flight from Singapore to Phuket with our son. Singapore Airlines has one of the best and accommodating flights for infants with very understanding flight crews and inflight amenities.
The surprise of the flight was a well design recyclable food box containing a fantastically prepped fried rice. Full of flavor, not so oily and just nicely tucked in a small easy to consume box.
Have never been disappointed by the service and quality of the SQ flights. | Surprisingly good inflight meal! | 0 |
2023-09-14T23:03:41-04:00 | Desktop | 0 | review | Beds -my torso was not in line with my legs so turning on side meant you were sleeping in a zigzag position and when on the other side you could not bend your knees. This is a design fault and needs to be corrected. This is not good for anybody who has any back issues.
Loading -no flight call in lounge at Singapore that's okay but when arrival at gate on appointed time about 20 business passengers were left waiting whilst premium economy was loaded first and seats from 47 upwards economy were also loaded. All before business class. Smooth and early loading is one of the reasons I chose business class.
Suggest Etihad airlines Thai airlines or even flatbed AirAsia. | Skip Business Class Singapore Airlines | 0 |
2023-09-14T02:31:58-04:00 | Desktop | 2 | review | I had a wonderful time flying with Singapore Airlines (PVG-SIN) SQ 833 on 9th September 2023.
The craft of service was Airbus 380, on my previous review i had mentioned that the middle seats are a little uncomfortable since one has to pull out the foot rest and cannot enjoy it while taxing takeoff and landing. In the side seats there is a natural cushioned footrest on the side crease which is comforting throughout the flight. (It is fixed and needs not to be pulled or pushed).
The F&B service and the crew is very polite and caring. The F&B selection is was good on this flight, but sometimes its really not upto the mark.
One can even try and book the front row seats which have a very comfortable and wide front den for foot rest.
Much thanks to:
Chief: Jamie
Leading Steward: Leslie
Steward: Sean, Jeanette, Stella, Yi Jie and Isabel.
| Side Seats are more preferable on A380 | 0 |
2023-09-13T15:05:08-04:00 | Desktop | 2 | review | My experience flying from JFK to SIN last month was nothing short of remarkable. The plane was immaculate, food was delicious, the staff were amazing, and the 18+ hour journey just seemed to fly by (no pun intended). If you are ever so lucky, you may cross paths with Janice Ong Beng Guat, an airline stewardess on one of my flights. She displayed such a high level of excellence in customer service. She gave me a ton of tips of where to eat, what foods to try, and things worth seeing in Singapore. Her kind nature and attentiveness were present throughout the entire flight. Such a sweet lady!
Thank you Singapore Airlines and Janice for making the start of my trip all the more special and memorable! | Best of the best | 0 |
2023-09-13T01:23:35-04:00 | Desktop | 2 | review | “Personalised service? You can’t get that in many airlines nowadays, much less in Economy class.” This is a statement that I always see in the comments section for flight reviews on YouTube. Being an avid traveller and a frequent flyer in Economy class, this would be a statement that I would agree with to a large extent based on my experience on Singapore Airlines and other airlines carriers during the pre-and-post covid era. However, Singapore Airlines has proven me wrong today during my flight from Hong Kong to Singapore on SQ899 on 13/9/2023. When I was at my seat, I requested a set of playing cards from a friendly Air Steward named Mr. Cedric Chan. He was very hospitable and he was very professional in explaining to me that the flight today had no stock of playing cards. As I was already told by the air stewardess on the flight from SIN to HKG on SQ 898 on 9/9/2023 that they had no more cards, I simply brushed it off and told Mr Cedric that he did not need to worry too much about not fulfilling my request.
It was much later during the flight that really surprised me. Mr Cedric Chan gifted me a Singapore Airlines bag and placed amenities such as socks, sleeping masks, and bathroom slippers that could be used for my next flight with SIA in November. He took the time to chat with me about our travels in Hong Kong and we even talked about our National Service days when he realised that I was still serving my National Service in Singapore! Both of us discovered that both of us love collecting SIA memorabilia and are Harry Potter fans! When he realised that I would be travelling to London on 7/11/2023, he quickly recommended the Warner Bros Harry Potter studio. When I went back to my seat after our chat, he came back with one more set of amenities for my dad and he gave me 2 Business class Menus as a souvenir to make up for the lack of playing cards. I was sincerely touched by his gesture and he came to my seat again to bid me farewell before landing.
Overall, thank you Singapore Airlines for the unforgettable memories with you on my flight from Hong Kong to Singapore, please keep me updated on the acknowledgment of Mr. Cedric Chan’s efforts! | Economy Class does still matter! | 0 |
2023-09-10T20:46:47-04:00 | Desktop | 2 | review | My flight experience was made so much more enjoyable by Christine Seah and her team on the SYD-SIN flight. They were professional, friendly and keep us well fed.
The flight left an hour late and arrived in Singapore just as my other flight was boarding. Of course, it had to be the furthest boarding gate. We ran, took 2 trains and made it puffing out of breath. On reflection, there were 7 passengers trying to make the same connection and it would been courteous to round us up and put us on an airport mover, rather than individually finding our way.
Christine helped us with the wifi onboard and it was quite decent speed.
I loved the dessert trolley. It was not an easy decision to select one.The inflight menu of nasi lemak with chicken thigh was delicious.
Sleeping was a bit awkward as the design of the leg compartment is at an angle to the seat
Thank you to Christine, Sherine, Luqmian, Jordan, Fizah and Yuko for a very lovely flight.
| All round excellent service | 0 |
2023-09-09T10:05:38-04:00 | Desktop | 0 | review | I had the worst experience with this airline manager from Mumbai Airport terminal 2, during my recent flight. When I approached them for assistance during the check-in process, they were incredibly unhelpful and downright rude. They showed zero empathy or concern for my situation, leaving me feeling stranded and frustrated. It's shocking that someone in a customer service role could be so indifferent to passengers' needs. I will never fly with this airline again, and I strongly advise others to steer clear if they value even a shred of customer service. | Worst customer support | 1 |
2023-09-08T00:43:57-04:00 | Desktop | 2 | review | We recently flew Singapore Airlines to Sydney and Thailand and we received fantastic service. All the flights were on time, easy transfer in Singapore, good food and very friendly service. Comfortable seats considering economy and such a long flight and great entertainment system. I would definitely use again. | Great airline | 0 |
2023-09-07T22:40:54-04:00 | Desktop | 0 | review | SIA has Customer Service Plan that states its commitment to providing airline passenger protection covering assurance of providing lowest fare through that booking channel, prompt refunds and a 24hr free cancellation, etc. All these should be basic and standard BUT THEY ONLY APPLY TO FLIGHTS IN AND OUT OF US! What about a similar customer service plan for flights in and out of Singapore to ensure that its Singapore passengers are treated just as fairly? Other airlines have the same 24hr cancellation policy for all flights not just only those in and out of US which is transparent and fair! | SIA differing customer care | 1 |
2023-09-07T00:33:12-04:00 | Desktop | 0 | review | when I traveled from Toronto to Tokyo via Los angles, Air Canada transferred my luggage directly to tokyo. But Singapore Airlines could not transfer my luggage to Toronto on same route. I have to pick up my luggage at Los angles and transfer myself. Moreover flight was delayed 35 mins from Tokyo. original layover which was 2hrs 40 mins to 2 hours. What a ridiculous service by Singapore Airlines. won't recommend this flight at all. | Won't recommend Singapore airlines to anyone. | 0 |
2023-09-05T22:28:10-04:00 | Desktop | 2 | review | The Singapore airlines service we experienced was exceptional on our recent trip from Brisbane Australia to the Maldives. I will find it hard to fly any other airline after our experience. Normally we go business but decided to break flight up and stay a night in Singapore & checked our bags through to Male !
Best thing was to fly through the day & get a good sleep then head off following morning - we landed in Male refreshed ready for our Island adventures !! Flying on the afternoon flight with great headsets and exit row and fab movies with a stop over @ the Crown attached to the airport in Singapore was just the best and I have to say the biggest thank you all the air hostesses and especially to - FSS Ismar Nurlinda Binte Omar (Linda ) on SQ 431 MLE- SIN on 30/08/23 who went above and beyond giving us business class care in our economy seats!! ♥️🙏🏼 | Sensational Service ⭐️ | 0 |
2023-09-04T02:06:13-04:00 | Desktop | 2 | review | After a pleasant stay at the Silver Kris lounge in Brisbane it was time to board the Singapore Airlines A350-900 in their regional medium haul configuration.
The service from the crew throughout the flight was great and attentive and nothing was too much trouble. I had ordered their book the cook for dinner from the menu available online and it was delicious but I was also expecting breakfast and they seemed a little surprised when I asked about it as they served other passengers.
Seems on the 7-8 flight between Brisbane and Singapore you get a choice of dinner as soon as possible after take-off or breakfast shortly before landing which I wasn’t aware of but they did serve me a delicious breakfast when I asked about it.
The champagne and cocktails served in business class were really nice as was the small amenity kit you could ask for which came in a nice zippered pouch which came in useful after the flight on my trip.
The main issue I had was the seat itself I constantly kept bumping into the touch seat controls moving the seat and turning on and off the lights and TV screen which became annoying after a while, also I found the wing on the seat really made it hard to get a good view out of the window. The seat seemed to have plenty of storage but just wasn’t as comfortable for me as some other seats I have been lucky enough to fly in over the years.
Overall a pleasant enough flight which was on time.
| Pleasant enough flight | 0 |
2023-09-03T11:47:57-04:00 | Desktop | 0 | review | Travelled with Singapore on their premium economy service. This was supposed to be the industry standard and the photos looked great.
Pre flight- this was ok, bag drop was to a specific lane but the promised priority boarding was poor, on the way out it was separated, bit at changing on the way back there was no separation between economy and premium.
Seats - I have been flying a long time, and the seats are the same width as the economy of 20 years ago. Still far better than current economy, but not brilliant. As some controls for the entertainment system were on the inside of the seat armrests, anything in your pocket would catch and operate them. They were comfortable enough but had an irritating headrest which kept sliding down, so they started in position but then slid down becoming uncomfortable.
Entertainment system- really good choices, BUT there are headphones provided which had special 3 prong fitting, so if you brought your own you can’t use them!! The headphones are average quality with little noise cancellation so making the whole thing pretty useless.
Cabin- on the A380 outward, the cabin was forward and was separated from economy and business by a curtain, with a dedicated toilet. On the way back in a 777-300 it was a small area which was separated from business but there was no separation from economy toilets were at the back of economy and generally had a long wait. The lack of premium benefits were clear from disembarking, as on the way out priority exit happened, but on the way back only business got off first.with everyone else lumped together, no premium aspect at all.
Service- This was perhaps the most disappointing, outward journey was not as good as any other airlines premium economy, or even Qatars basic economy. As was made clear, Premium was not in fact given any premium benefits, it was just economy with slightly bigger seats - even TUI did this better. Got off the flight outbound dehydrated, didn’t see much of any flight attendant after meal service.
Food - Book the cook was the only premium benefit here, everything else was the same as economy, right down to the wooden cutlery on the outbound journey. The food was ok. Not good, just ok. Again Qatar and TUI did this MUCH better.
Summary- Double the price for slightly bigger seats and a quick bag drop. That’s it.
Interestingly Scoot plus was significantly better in all departments, which is supposed to be the economy arm of Singapore airlines!
I would suggest using another airline, Premium does not mean premium on Singapore, they have not got the balance right. I find it ridiculous that the service and product from TUI which is a holiday company is far superior than the supposedly industry leader. Not even close to Qatar…..
Do better Singapore Airlines | Premium that’s not so premium | 0 |
2023-09-03T11:17:13-04:00 | Mobile | 1 | review | Singapore Airlines generally have a reputation for providing excellent service, and so we booked a Premium Economy flight SQ308 from Singapore to London, on 18 September 2023. Prior to this flight, we took a Scoot flight Melbourne to Singapore, again in Premium Economy, which was excellent, sitting in seats 1A and 1B.
The Singapore Airlines flight was disappointing in a number of areas.
We were not offered a glass of champagne on boarding, no flight menu was offered, no amenities kit, and very sparse service of drinks, in plastic cups (not glass). We had pre-ordered meals, my wife’s meal was first given to another passenger who opened it, realized it wasn’t theirs, and returned it to the hostess, who then read the correct seat number and offered it to my wife, opened!
I had to request more wine during the meal, it was not offered.
All in all, a most disappointing flight. We have Premium Economy flights booked on our return journey, not really looking forward to those.
I would chose QANTAS Premium Economy in the future. Not good enough Singapore! | Disappointing Singapore Airlines Premium Economy | 1 |
2023-09-03T00:55:19-04:00 | Desktop | 2 | review | Continually Singapore airlines are rated world best ! Amazing trip from start to finish truly professional
Check in Melbourne airport flawless ,the use of the lounge excellent plenty of food and drink available and very comfortable 👍
The Plane A350 great seats lye down plenty of room ,the onboard service was 100% efficient and very warm in discussions ( nothing was a trouble )
And to finish trip luggage was out very quickly
In all brilliant experience highly recomend
Michael Sutcliffe | Singapore Airlines exceptional! | 0 |
2023-09-02T18:08:05-04:00 | Desktop | 1 | review | I am writing this review because we travelled on from Singapore on an aircraft which had the older Singapore Airlines's business class seats and what a difference they are from the new ones. Wide, comfortable, plenty of places to store items, a solid table and a wide area in which the stretch legs. The new seats are a step backwards as the seat was hard and uncomfortable, the table a folding affair, apart from a pocket near the legs which can't be accessed when the seat is in the lying position, there is nowhere to put items and the area to position legs is so narrow that it is only possible to lie on one side or on the back. The cabin crew, as always, were the very best but why change the seat design from one which was one of the best? | A step backwards | 1 |
2023-08-31T06:01:39-04:00 | Desktop | 0 | review | Out of 4 recent business class flights between Europe and Australia I had problems with two, which made the journeys very uncomfortable and troublesome, and created other problems. They inappropriately dealt with both of them, according to me, on top of telling me things that turned out to be wrong, further showing unreliability of their claims.
In one case, my expensive “business-class” seat had no electric power at all, for a 12-hour flight (out of a 24-hour total flying trip with them) ; This, even though they knew it before the flight. So, no electric command was working: The electronic commands of the seat, so that I could not move the seat nor adjust its position or shape ; The headlights were also not working (so no real light when cabin lights were off) nor was the call button, so I could not even call the staff for any kind of assistance, but had to go and see them to ask for anything. This for 12-hours …
For this they offered a voucher of 200 Singapore$ (147 US$, 136 €) limited to purchase in their gift shop … Singapore Airline staff in two different locations, told me things that turned out to be false, resulting also in waste of time: That their customer service would contact me for this ; they didn’t. Then (the sales people, basically the only ones that I managed to call) that if I wrote, via their website (essentially the only real way to contact the customer service, since other claimed options didn’t work in practice and so were just a source of further waste of time), Singapore would answer “within 72 hours, maximum” ; They did after 1 month ... (perhaps thanks to a reminder I sent 12 days later). And this didn’t turn out to be very constructive either.
This case shows how little they value customer’s comfort in business class (in spite of advertising the opposite) and customers' time. So does the 2nd case: we missed the connection between 2 SA flights, in Singapore, due to late 1st flight, but no assistance from SA, eg to reorganize our arrival, (resulting in waste of time and money). Except for having automatically rebooked us on a future flight, even though we could have just made it for the initially planned connecting flight, particularly since flying business class: we could have arrived at the departing plane 8 minutes before its closing door time ; I told the ground staff but they refused.
I asked whether European law (or similar Singapore law) would apply ; After 1.5 months they told me they are still reviewing the question ... | Avoid if possible, in particular in business class. Very disappointing, not what it used to be, not up to their responsi | 2 |
2023-08-30T00:28:08-04:00 | Desktop | 0 | review | We had a 2hr delay for a flight which caused a different linked flight and we couldn’t choose our own seats. We paid fir the choosing of own seats but when we tried to complain about it got no where. The 2hr delay meant it was over lunch time and all they offered was $14aus (£7) for refreshments not lunch. It which was not enough to cover lunch at airport prices so not good enough Singapore Airlines. Will not fly with them again. Wifi was at a cost too. | 2hr delay | 2 |
2023-08-30T00:17:53-04:00 | Desktop | 0 | review | Terrible experience I don't wish to anyone. My 7 yo daughter and I weren't sitting together and they didn't do anything to sort things out. My daughtercried for 3 hours!!! And didn't sleep at all. | Family sitting apart! | 2 |
2023-08-29T01:05:27-04:00 | Desktop | 0 | review | The worst airline service - starting from check in to arrival. Very inconsistent (luggage allowance) and inconsiderate.
Late check in, poor customer service 😣 | Worst Airlines to flit with | 2 |
2023-08-28T20:44:01-04:00 | Desktop | 0 | review | Hi...the staff is too rude with us....
Not helped an old lady
Embarrassed us 🙁 😞 ☹️ 😔
Booked bassinet for baby but said will not give you the bassinet
Didn't give wheelchair
Supervisor over there embarrassed us and said your mother. Will face problems now they can't help it out
Very very very disappointing and bad experience....will not recommend anyother | Zero experience with them....will not recommend friends and family | 2 |
2023-08-27T14:18:46-04:00 | Desktop | 0 | review | In July I flew, with my husband and two friends, from Auckland to Singapore, then Singapore to Johannesburg in premium economy on a Singapore airlines flight. Having, in June, flown premium economy on Air New Zealand, I was very disappointed in these flights. The staff were pleasant. The food was the same food served to economy passengers. No tea or coffee services was offered after the meals had been served. No little premium economy packet offered. Our friends were told there was a toothbrush in the toilet they could use. Just not up to the standards of Air New Zealand. The return flight in August from Johannesburg to Singapore was the same. We then had an Air New Zealand plane from Singapore to Auckland. What an amazing difference. | Disappointed in Singapore Airlines Premium Economy | 0 |
2023-08-26T22:34:54-04:00 | Desktop | 2 | review | This is our first time to travel for a long flight (14 hours direct) with 1 year old. Flight attendants were helpful and sometimes spoke to my kid when he was a bit cranky. Service was great as usual. I would definitely recommend SQ! | My favorite airline | 0 |
2023-08-26T10:03:53-04:00 | Desktop | 0 | review | My flight to Brisbane from Sydney was cancelled by Singapore airlines in the very early hours of the 22nd of June with no offer of an alternative flight. As I was being met by my grandson in Sydney at 09:30 I had no alternative but to book my own flight at the cost of AUS262. On return to the UK I submitted my claim to recover the cost of my flight. I didn’t want compensation just a return of the money I had spent on a ticket to get me to Brisbane. Singapore Airlines have totally refuse to pay and have said they will only re emburse me £18 which is an insult. I’ve sent numerous e-mails but to no avail. They are a disgrace. Bearing in mind they are a muti million pound airline so the fare I’m asking for is a drop in the ocean to them. My advice is avoid at all costs as they don’t care about their customers at all. | Appalling customer Service | 2 |
2023-08-26T08:21:58-04:00 | Desktop | 0 | review | Singapore airline before covid & after COVID are completely different .hopeless service , when try to check in Melbourne they auto check in didn’t work the staff try to fix the machine was unfriendly lit of families and passenger were looking for help. Then when reached Singapore realised connecting flight 24 hours late apparently they notified customer but no email no phone when checked no proof. No accomodation provided!!! Then after 24 hours reached destination they missed the baggage .. took 6 days to find the luggage and deliver it!!! Shocking service arrogant behaviour.. attitude of staff and customer service saying it at all.. take or leave it we don’t care we are busy making money. | Horrible service Post COVID | 2 |
2023-08-25T20:50:11-04:00 | Desktop | 2 | review | We had a wonderful experience with Singapore Airlines. We travelled from Sydney to istanbul and returned back to Australia and we had a great experience with Singapore airline team. We have two young toddlers which was challenging to entertain them. The crew in SQ392 Steffanie,Paul,sadiq,yiwen,qing,Ashley and saqinah helped us to keep our toddlers busy and our travel enjoyable. We definitely recommend Singapore airlines. | Very happy | 0 |
2023-08-25T04:01:33-04:00 | Desktop | 0 | review | The writer often travels on the kangaroo route and occasionally on regional flights in South East Asia - mostly for business reasons.
In those years, SQ was in a league of their own. They had really delicious inflight meal, innovative entertainment System.. And lets not to forget the SIA girls in those day when they wholeheartedly served the guests with the highest standards ever seen- great care and high level of adaptability to the guests behaviours, and also their attention to details.
Fast forward to today, where should I start?
SQ girls
Downright rigid and robotic, like IATA police. Chaotic crew management. When it was 45 minutes before landing, the cabin crew already began to diligently enforce all passengers to draw the window shades open and put seat back upright. And they will go around checking with such great efficiency that would have made Hitler proud. One crew member even asked me to take off the sq earphones for landing, and the plane hasn't descended. Some crew in red kabaya were a few times seen to talk down loudly at the junior crew to get something done. Truly shocking for the passengers around. I still haven't even touched on the topic on the vast disparity in the way they treat passengers of different races.
Now come on, why are we forced to be so uptight with following the IATA rules? What's worse - they enforce the rules like a policeman. One can easily get the impression that SQ is institutionalising their past best practises. Every moves of the sq girls are subjected to ISO9001 audit! I can reveal that the crew do this much differently on other competing 5 star airlines!
Inflight meal-- absolutely horrendous, especially economy class meals. Regional meals replaced with bento box meals? Sure, the porridge taste OK. But the pasta and chicken rice don't. Pasta and vege were often overcooked when served. Haagen Daaz ice cream are gone. The wines taste cheap.
Seats-- seats definitely feel harder and less comfy. On the 380 and 777, the Y seats are fine. They feel reasonably wide enough. But beware of their 787 dreamliner. Their Y seats are incredibly narrow. Many friends and family members commented the same to me.
Inflight entertainment and WiFi
Do not be fooled by their seemingly many choices on offer. The movie choices seem good, but many top-rated Hollywood movies and Netflix Shows are missing. OK, they try to make up for it by adding the krisflyer login and playlist option. Sounds like a nice touch, but if guests aren't looking forward to your entertainment options on offer, who will bother? Even kids movies feel cheap. And now SQ is trying to win back frequent flyers by offering unlimited WiFi only to krisflyer members registered on this flight, but not to passengers redeeming miles on other frequent flyer programs. Yikes! Sound like a trap.
Krisflyer
In general, award space availability for kf members have fallen. It also costs more miles to fly the same route as compared to other competing airlines. One glaring example is on the Singapore-Sydney route. I will leave it to you to do the research on the mile redemption costs.
Overall, you can feel that SQ management is tweaking around with the onboard and on-ground experience in the face of greater financial pressure and competition. The overall experience feels cheaper, manipulated, and less premium than before, and they no longer justify the high airfare traditionally quoted by SQ. Standards have fallen. Frequent flyers loyalty deserves better elsewhere.
I am so glad that I switched my airlines loyalty.
The writer is a former PPS club member and former Krisflyer elite gold member, both membership of which have since expired. He is now proudly a gold member of 2 competing 5-star airlines which also flies to Singapore. | Why I no longer fly Singapore Airlines | 3 |
2023-08-21T21:06:57-04:00 | Desktop | 2 | review | Phenomenon service is an understatement to this airline.
I have taken many trips with many different airlines over part decades but Singapore airlines definitely give me a different perspective what an airline or airline services should be.
They are very attentive, attention to details and very professional. On this trip, we took some of our trips with business class and some with economy. Both class provided exceptional services.
One of my meals, from Singapore back to Newark, steak with oxtails and vegetables was one of my most delicious meals to remember. Man oh man, it was one of the best meals I have ever had on air. I usually have low regards for foods on air due to the atmospheric and pressure charges and taste buds changes but they managed make one of the most delicious steak that I have ever tasted in my entire life. By the way, I'm a steal lover. They executed my steak dish to almost perfection. The steak was medium, my favorite. The shredded oxtails was tasty, tendered and melt in your mouth. The veggies were perfectly cooked. One of the gentlemen gave me two different glasses of wines afterwards,n per my request, and they were great also. I gave my honest compliment to the gentleman who served my wines and he brought the chef over to thank my compliment. What a service! I regret I didn't take the picture of my steak plate. 🤦♂️
Highly recommend anyone to use Singapore airlines.
Great job Singapore airlines and the team behind the food services. I have heard so much about you over the years but this was the first time I witnessed it. Better than I expected.
Keep up a great work. | Phenomenal service is an understatement! | 0 |
2023-08-20T01:21:35-04:00 | Desktop | 2 | review | SIN-HKG
Business class were located on the upper deck I was seated in 93A greeted by ISM and senior purser before taking off, standard greeting nothing much.
It was a 1-2-1 configuration but I didn’t like the fact that the leg test is on the side so basically when you lower the seats or if you were to sleep you have to shift your entire body cuz the chair is fixed, weird design
Pre ordered their signature ho fun didn’t taste good it’s a little bitter as if it’s over cooked, fish was too dry, nothing like the actual keng Eng kee ho fun
Lots of entertainment selections from their entertainment system but the best part of all is the free wifi on board for free for all first & business passengers as well as all krisflyer members | Good but not great | 1 |
2023-08-19T12:42:25-04:00 | Desktop | 0 | review | Singapore airlines neglected to confirm my seat on their partner airline so I missed my flight because the gate agent wouldn't let me board (I was able to make it through security and check my bags).
When I called Singapore Airlines support to resolve this they told me they could "offer" a rebooking for an additional $400 and a lower service class. So not only did they force me to reschedule a flight, they downgraded me and made me pay extra for the downgrade. AND I was never reimbursed for the difference of the economy/premium economy ticket.
I have reported this company to the FAA and intend to sue them in small claims. | Singapore Airlines Scammed Me | 2 |
2023-08-17T23:59:42-04:00 | Desktop | 2 | review | Great service by the crew,Henry and team did an awesome service- friendly and smiling.
Food, seating was great.
Highly recommend | Awesome service by the crew | 0 |
2023-08-17T09:03:37-04:00 | Desktop | 0 | review | Originally booked a flight through Singapore airlines for my mother in law to fly from Melbourne to Frankfurt, several hours before her departure the Singapore to Frankfurt flight got cancelled. I spent a couple of hours on the phone talking to both Lufthansa and Singapore airlines to organise the re-booking of her flight, i was bounced back and forth between the two trying to organise it before she had to check in from Melbourne.
The calls took so long i made it to Melbourne airport and instead talked to the service desk and asked about the cancellation and they said it will sorted by the time she arrived in Singapore. Her direct flight got switched out for a Singapore -> Delhi -> Amsterdam -> Frankfurt.
After receiving the email of the change only half an hour before her landing at Singapore i tried to talk to Singapore airlines to her a replacement direct flight as due to medical and language barriers she would not be able to navigate the multiple stopovers.
Two hours on the phone got me nowhere and apparently every flight was booked for the destinations from Singapore to either Munich, Frankfurt, Amsterdam, Brussels, London or even back to Melbourne at which point a family member would be able to her get to her original destination without the insane amount of stopovers.
The staff just kept insisting there is no available flights even for the day after her arrival in Singapore.
| Lack of customer support and organisation. | 2 |
2023-08-17T01:31:34-04:00 | Desktop | 2 | review | Excellent service from start to finish - very helpful and friendly staff, we left on time (actually early on 2 flights), great transfer service. | Excellent | 0 |
2023-08-16T23:30:58-04:00 | Desktop | 0 | review | They lost my luggage on the way to Thailand, its understandable it happens. Whats not acceptable is how they pass you off to sub carrier then the sub carrier to insurer who just ignores your email. I get mail every week from Singapore Airlines about offers and Krisflyer points but nothing about my lost baggage and claim. I booked direct with Singapore airlines to support them and avoid third part interfaces. Very disappointing. Please consider who you fly with
The photo shows some factual news: | Singapore Airlines, very disappointing. Ignores emails | 2 |
2023-08-16T11:27:09-04:00 | Desktop | 2 | review | Brilliant. Read some of the reviews before and started to raise an eyebrow. But they were absolutely FANTASTIC. Nothing was a problem. Special mention to our hostess, can't remember her name exactly, she was Malaysian and lovely. | Fantastic | 1 |
2023-08-16T02:08:22-04:00 | Desktop | 0 | review | I have flown so many business class airlines in my time but never before with SA. Not only was the business lounge of the very poorest class I've ever seen but the actual aircraft was tired and old. My business class seat was sticking and the stewardess nearly injured her back trying to get it to move into its sleep position. The sewing on the seat was actually frayed - very old and tired. However this wasn't the worst - as my husband while away - had a severe spinal injury which meant that I had to try and have tickets reissued not once but several times as he had two very severe relapses necessitating emergency spinal surgery and months of rehabilitation. SA Customer Service were absolutely useless. Half the time - even with my flight details in front of them - they couldn't figure out the pattern of flight re-issues and each time even though it was obviously a medical emergency and could be verified at the highest level - they gave no help with the rebooking fees or the astronomical amounts required to rebook a ticket - the difference from the original ticket price and the re-issue price. I ended up paying for my business ticket twice over in the space of 6 months. Absolute exploitation of a customer who has no other options. We will never fly with them again and when I reported my concerns with this issue I was met with a very lacklustre response and a barrage of policy documents. There was not one person at SA who took any ownership of the situation. | Don't fly Singapore Airlines | 4 |
2023-08-15T11:25:17-04:00 | Desktop | 0 | review | I needed to use all my accrued points that were about to expire from not being able to travel during the last 2 +years of Covid.
The process of trying to get a flight was 100% manual, i.e. calling in to speak with an associate, and relying on the associates to verbally relay to you what flight is available. The website and app do not work. I have been playing with it for a long time. I consider myself to be a tech. savvy user.
I had to call 4 times, and finally actually got the mileage redemption ticket via United associates who were able to identify the mileage redemption class ticket on Eva Air for me. Shame on KrisFlyer team!
Singapore airline is totally overrated. Having a good in-flight service is only one component of customer experience. But having an outdated system that does not bring convenience needs to be highlighted when considering being a long-term value member. | Tedious Manual Process for Redemption Ticket | 1 |
2023-08-14T17:35:59-04:00 | Desktop | 0 | review | We used SQ 875 from Hong Kong to Singapore for transit and SQ 964 from Singapore to CGK international airport in Indonesia, This is used to be the best Airlines. First of all it was delayed for 3 hours at the Hong Kong Airport with no air conditions in the mid of Summer in Hong Kong. The AC was on after the plan started to move. This delayed cause us to missed our connecting flight in Singapore. Arrive in Hong Kong again we had to wait inside the airplane for 45 minutes due to technical problems again with no air conditions. Now because of that we are booked on the next flight in which of course being 2 hours late, it is a good thing that are in side Changi Airport. The airport is not that great like people saying. Hong Kong new airport and Doha international airport is way better than Changi. I have to tell you about this airport too. Now after being 2 hours late they told us to go to Gate 69 in which we wait patiently with the other passenger and crew. Long behold on the boarding time, a staff came and spoke to the crew and the crew announced that the gate was changed to Gate 29. That is a 40 mins walked with no official announcement. By the way at Gate 29 it will still say SQ 964 and the official airport announcement board is still on Gate 69. This is the worst airlines experience that we had, this is way worst than Lion Air or Pakistan International Air. Singapore Airlines make these airlines looks way better. So we cancelled our return flight and only got 50% back after all of the fine, currency exchange etc even though we cancelled it 3 weeks before our returned flight. I recommended Avoid using Singapore Airlines at all cost. We changed to Cathay Air from CGK to HK and its a very nice experience with cheaper ticket price with a wonderful crew and better meal. Again Do Not use this airlines, you will regret it. | Avoid using Singapore airline or transit through Changi | 12 |
2023-08-14T01:39:54-04:00 | Desktop | 2 | review | We were looking forward to our flight with Singapore Airlines last month. We had booked 2 business class tickets online for our departure from Sydney with a cancellation fee of $330 each.
Unfortunately my wife was suddenly diagnosed with a major illness & had to cancel our flights 2 weeks before departure.
I submitted the online cancellation with a copy of the oncologist report and scans. I received the full refund & waived the cancellation fee within 4 business days. Excellent service from the Singapore Air administration team.
Thank you Singapore Airlines for the outstanding customer service.
| Excellent customer service | 1 |
2023-08-13T19:35:45-04:00 | Desktop | 2 | review | The service was excellent. Very impressed to see Singapore Airlines continuing to be one of my favourite airlines to travel with. The meals were excellent, inflight entertainment was excellent, and the cleanliness in the washrooms were perfect on both of my flights. It is always wonderful travelling with Singapore Airlines and will always continue to use the airline for future travels! Way to go Singapore Airlines! | Still my best airline!! | 7 |
2023-08-12T22:33:57-04:00 | Desktop | 0 | review | We had the worst experience with Singapore Airline. We booked a flight on January to go to South Africa to visit our family, everything was good until my husband had an accident and had to have a major surgery 4 days before our flight, therefore it was medically impossible for us to travel.
We first contact Singapore Airline and they told us that as it was a medical emergency, it was not a problem for us to change our flights later on when we have a date, so they cancel our ticket.
After a few weeks, we contact them again and a different person answered the phone telling us that we could not possibly change our flights as we had booked through an agency, and we need to now contact the agent.
The agent has already informed us that they could not possibly help us as this was a policy of the airline and we needed to contact them directly.
It has been almost 4 months and lots of hours in the phone, and we still haven't managed to change our flights!
We are very disappointed as we paid for our tickets and are not cheap! We were not asking anything for free we just wanted our flights to be changed or our money to be reimbursed! | Word Customer Service! | 4 |
2023-08-11T20:46:49-04:00 | Desktop | 0 | review | Disappointed with SQ ground service. I accidently left my water bottle at SQ 956 seat number 17A on August 2. I have reported the case directly online with case number SQFP030823039727 after several attempts to contact the SQ customer service LA/SING/JKT.
Today August 12th, 10 days after, no one following up my case, no email, no phone call, no nothing!! what ashamed | Dissapointing Service | 4 |
2023-08-11T17:16:07-04:00 | Desktop | 0 | review | Definitely not the best airline and I wouldn't consider it to be anywhere in the top class.
Absolutely the worst experience one could imagine. Toilets were disgusting and dirty. Staff were unpleasant and not very friendly. Seating is basically on top of each other so you can't eat. I would highly recommend you utilize another airline for the amount of money you pay. | Do not fly Singapore Airlines | 3 |
2023-08-11T05:16:54-04:00 | Desktop | 0 | review | Lousy help desk at Terminal 3. I flew in from Brisbane. Went to the connecting help desk. She couldn't even tell me which terminal I landed and which terminal my connecting flight is from.
The business class didn't even have a choice of food. Only vegetarian. This us after paying $8000 for the trip. | Singapoor, yes poor, Airlines | 2 |
2023-08-11T02:37:37-04:00 | Desktop | 0 | review | Was expecting better from Singapore airlines but premium economy is nothing besides a bigger seat. Food was just ok, No amenities kit, not a great selection of entertainment. The poor passenger in front of me had a seat that wouldn’t recline. Overall it was not worth the price. Definitely have had better experience with other airlines. Only saving grace was the ground staff and flight attendants were wonderful. | Just meh! | 0 |
2023-08-10T15:41:43-04:00 | Desktop | 2 | review | Our experience with this airline was unmatched on our trip. The staff were attentive and lovely. We were in economy and had plenty of room. We didn't feel we needed to upgrade (which we felt on other airlines). The experience was wonderful and I couldn't recommend them enough. | Economy or premium? | 0 |
2023-08-10T05:32:52-04:00 | Desktop | 2 | review | Every time I fly on Singapore Airlines my experience is excellent.
The quality of service, food, entertainment system, & cleanliness all, in my experience, make it the best airline in the world. | BEST AIRLINE IN THE WORLD! | 0 |
2023-08-09T17:33:00-04:00 | Desktop | 0 | review | I have used this carrier on several trips and three of the last four the flights the inflight entertainment was broken and food only average. I was offered a voucher for the entertainment stuff up, but on a seven hour flight with children, noise cancelling would have been a god send. The flight was also late with embarkment some what. Shambles
They had the hide to offer us economy seats to move to watch movies when half of business was empty.
After so many time of poor service I will choose another carrier from now on. I don’t know how they continue to rate so high with expectation.
Tip. Don’t bother asking for upgrade it won’t happen. | Singapore air on the decline | 0 |
2023-08-07T22:24:51-04:00 | Desktop | 0 | review | Firstly, the staff on the plane were fantastic and helpful. I have no complaints for them.
The complaints all come from the company itself. It used to be a luxury airline to fly with. Now they have gone the same way as British Airways and become a disappointment.
No over-ear head phones, just little cheap buds that are difficult to hear with. The food is really cheap and bad.
Boarding happens from only the front of the plane. They let business board, then after a few minutes they let economy board walking straight passed their not so private business seats.
I highly suggest avoiding Singapore Airways now and take a cheaper flight. | A shadow of their former self | 0 |
2023-08-05T23:48:04-04:00 | Desktop | 2 | review | What a wonderful experience with Singapore airlines , although the stewards were working very hard keeping me and the rest of the passengers happy nothing faced them
Well done | Singapore airlines | 0 |
2023-08-03T20:55:22-04:00 | Desktop | 2 | review | My previous experience three weeks earlier was a little bit disappointing (BOM-SIN-BKK), however, there were two excellent flights this time: SQ707 BKK-SIN on 26 July and SIN-BOM 31 July. The crew on the SQ707 on 26 July were exceptional (IFM Geradine, LSS Jane, FSS Gift, FSS Moon & FS Arif), wanted to get their names since great and dedicated work must be recognized.
As already said, superb crews on both flights, excellent lunch/dinner, and flights on-time. The only gripe is that I don't seem to get a comfortable position on the B777-300ER: the angled position is quite awkward and my back hurts after two hours - prefer the A350 over the B777-300ER. This, of course, is a matter of personal taste only. | Two excellent flights this time! | 0 |
2023-08-03T16:54:03-04:00 | Desktop | 0 | review | Flew with Singapore Airlines with my fmaily members of total 2 adults and 2 kids and this time sitting at Economy Class.
I am expecting the usual great service, smile and courtesy with reasonable food but I am rather disappointed as compare to those reviews that I read. The male steward, I guess the supervisor (as seems older than everyone), just like a robot and does not have expression on his face when offering service to the passenger. In fact it is close to "does not care" kind of attitude.
Food, just so so
Entertainment is the only thing good about this flight. | Good but not great! | 0 |
2023-08-02T05:26:44-04:00 | Desktop | 0 | review | Very disappointed and I will never use their economy class. They are using "sustainability" as an excuse to cut down any services like an amenity pouch (They will give you only if you ask for it, rather than provided on your seat like other airlines). The food is just average, served in the same presentation as economy even you select meals from Book the Cook. Toilet is shared with economy passenger so very crowded and dirty. In-flight snacks are carefully hidden and guarded in galley that you need to ask what you want to cabin crew rather than enjoying selection. I will take Emirates or Qatar next time. No more SG. | Disappointing premium economy | 2 |
2023-08-01T13:17:26-04:00 | Desktop | 2 | review | My upgrade to business class due to a missed connection proves again that SQ is my favourite airline. The special treatment was very much appriciated. | Upgrade to business class | 0 |
2023-07-30T22:22:26-04:00 | Desktop | 2 | review | Just the perfect experience, and in my favourite aircraft (A350)! If something could be said that maybe not all like is that the "style" of the interior design of SA might become a bit all-too-classic, thereby dated. But this is just a visual thing and let's not discuss about colours and so! And, indeed, with a set-up that 4 seats (1-2-1) over the width of the aircraft are present as compared with the 6 seats (2-2-2) for the same class and aircraft with e.g., Lufthansa, it is more than clear that the privacy space and the size of the bed for the night is EXCELLENT! | Rightfully at the top! | 1 |
2023-07-30T22:18:55-04:00 | Desktop | 2 | review | If you are a vegetarian pl avoid Singapore airline . They will starve you . Emirates like airlines understands better . You get same food and you envy the non veg eaters . Plus some of the staff mouth hygeine is bad | Disappointing | 0 |
2023-07-29T16:16:47-04:00 | Desktop | 0 | review | How this airline wins any awards for ANY aspect of its service is beyond me. Flights delayed, bags lost, completely incompetent customer service. I can track my pizza delivery down to the last km, but Singapore Airlines cannot tract a bag, if you have a choice, don’t book this airline. Emirates are so far ahead of these guys in every single aspect, it’s hard to believe how they survive. Nice friendly cabin crew, that’s where it ends. Let’s see if our bags turn up today ?? | Don’t book A flight to Bali with Singapore Airlines. | 3 |
2023-07-26T18:46:57-04:00 | Desktop | 2 | review | Our flights were rescheduled a few weeks ago which left us with only an hour to transit in Frankfurt. Yee Yang, ably supported by his seniors Aminah and Kyi, did everything he could to make sure we could make the connection - including requesting for our Munich transfer boarding passes to be waiting for us at Frankfurt
Whether or not we make the connection, we appreciate the thoughtfulness
Thanks Yee Yang, Aminah, Kyi | Great customer service | 0 |
2023-07-25T18:51:16-04:00 | Mobile | 0 | review | Singapore airlines cancelled our flight from Copenhagen to Reykjavik and offered a refund we accepted a refund and were led to believe this was happening and now we are being ignored this company is a corporate bully a law unto itself not accountable and you are powerless don't give them your money | Fancy advertising no substance | 1 |
2023-07-24T19:46:57-04:00 | Desktop | 0 | review | Our flight was delayed and they made us wait in the plane for 5 hours. There was a time for about 30 mins to 1 hour wherein there was no light and air conditioner inside the plane. They made us embark to the plane and gave us food stamps. The thing is, we had an another flight from another airline and we made sure to have a 6 hours layover when we arrived to the final destination. But since we were delayed we didn’t get to take the plane. We asked about our situation while we were at our stopover if we ever missed our flight because of the delay they told us that when we get there (the final destination) if we ever have to take the next plane the next day they will give us a full accommodation. But, when we got to the final destination they denied us and told us that they can’t do anything about it and that we have to pay for our own and ask the other airline. Luckily, the other airline rebooked us for the latest flight that we could get which is tomorrow noon. I just feel really disappointed of how things went. | Dissappointing experience | 1 |
2023-07-23T12:37:36-04:00 | Desktop | 0 | review | By traveling Singapore airlines is my worst experience all my travel history. I never experience such uncomfortable business class seats the bed is so hard while traveling i developed pain in my back there is no space to straight your legs one has to sleep on a angle i could not sleep in my journey. There is very limited menu for the food specially for a vegetarian. The Delhi Singapore staff is rude and service is very bad. I want Singapore airlines should refund my fair. This my first and last time traveling in Singapore airlines. Will never travel or recommend any one. Raghu vyas well known imaginary realism painter in India. | Horrible experience in Business class | 1 |
2023-07-23T10:17:50-04:00 | Desktop | 0 | review | Had the most horrific dealings with Singapore airlines check in manager at Changi airport, firstly my wife is registered as disabled and my wife and i are both in our 60's.
We booked extra legroom seats because of my wife's disability and returned from Singapore to London Heathrow on flight SQ306 on Monday 29th May 2023, we had a really upsetting and stressful experience after we boarded the flight, this was also witnessed by the cabin crew who have submitted a separate report by leading steward Benjamin Khoo.
The problem was caused by the boarding gate manager in Singapore, we boarded at gate 9.
The first issue was that the seats we had booked were 31A and 31C in premium economy were emergency exit seats and we were told that we would have to be moved because of my wife's mobility issues, this was fine and we were allocated seats 32H and 32K, we were taken to the gate (my wife in a wheelchair) and boarded with no issues and got settled into our seats for the long 13 hour flight home.
Obviously the people who were originally in the seats that we moved to were offered the free upgrade for the extra legroom seats we had originally booked, this is where the problems started.
One of the passengers ( a male in his late 20's early 30's )who was moved was not happy with the free upgrade and there was obviously a lot of discussions taking place which we could witness from where we were seated but did not know the content of, eventually the check in manager entered the plane ( the same man who gave us our new seats ) and after a few minutes of talking to the man in his 20's / 30's came over to where we were now settled and said that the man was not happy with his new upgraded seat and wanted his original seat back, he ordered us to move to seats 33F and 33G which were middle aisle seats, i told the manager that my wife needed to get up and move around to stop her seizing up, but he was not interested and said move or he would have us escorted from the plane, he was extremely rude and arrogant and was not interested in my wife's disability and the pain it then caused her to move again, he was more interested in letting a fit and able young man have his original seat back. this exchange was witnessed by multiple passengers and crew, the lady who was moved with this young man was not happy either and would have been happy to stay in her upgraded extra legroom seat, if this is the quality of management that Singapore airlines wish to employ we will never travel with Singapore airlines again, this man has single handily destroyed my faith in Singapore airlines.
The stewards on the plane were very sorry for what they had witnessed and truly did all they could to try to make up for what had happened but ultimately this check in manager represents the whole of Singapore airlines and this individual had no concern or care for my wife's disability, my wife was extremely upset and we both felt stressed and anxious by this extremely unpleasant experience and would like to think that some form of action be taken against the manager that caused this issue.
I emailed Singapore airlines on our return and received a reply which blamed the crew on the plane, i replied telling them the facts again but received no reply, i have tried contacting Singapore airlines a few times and have given them plenty of time to reply but now is the time to tell the world just how Singapore airlines deal with disabled passengers.
Finally, i was promised a refund for the upgraded seats we had paid for but have still not received anything, my next email will be to the AviationADR as Singapore airlines clearly do not care about disabled passengers | Singapore airlines, Worst airline ever | 2 |
2023-07-21T16:56:45-04:00 | Desktop | 2 | review | We flew from Sydney to Penang on Singapore Airlines and it is easy to see how they keep winning so many awards. Easy check in via the automated kiosk system, boarding was simple on both flights and the flight itself was great. The staff are helpful and very friendly. Both flights were on very comfortable aircraft (A350 & B738MAX) and overall it was a great experience and a wonderful start to a three week trip. | Singapore Airlines ticks all the boxes | 0 |
2023-07-21T06:50:06-04:00 | Desktop | 0 | review | CHECK your charges! Was supposed to be charged X amount and ended being charged extra $140 AUD. I emailed SIA to credit the difference but after 2 months of emails and investigation of the problem, they said it is my bank's fault. I contacted my bank and they replied within one day to say that it is indeed SIA putting through the extra charges. I emailed the reply from my bank to SIA and SIA has stopped replying. I am so disappointed. Why is it so hard to get good customer service these days? My bank has advised me to initiate a dispute in the transaction and initiate a chargeback but this was not the desired outcome i wanted. Customers are just not looked after anymore these days. So disappointed and appalled at SIA customer service! | Overcharged! Poor customer service. Disappointing... | 1 |
2023-07-18T20:37:03-04:00 | Desktop | 1 | review | 4th July 2023
As we boarded The flight from Delhi to Singapore, we were told that all the seats of Business Class the Seat power is not working. It means that the seat functions like Recline, lie flat, seat USB power, Seat controls nothing would work.
Further, the inflight entertainment for entire flight was faulty and not working.
We had a bad experience for the 5 hour long day flight. | Seat power (recline, lie flat) for entire business class not working, In flight for entire flight not working | 0 |
2023-07-18T20:22:27-04:00 | Desktop | 0 | review | I had a disappointing experience contacting Singapore Airlines Customer Call Centre. I had to contact them on regarding my concern related to my flight. I called in to change my flight date and it was 3 months in advance.
There was constant background noise, making it extremely difficult to communicate with the agent. It felt like I was in a night market with the background noise of other calls.
I hope Singapore Airlines will quickly address this problem and make improvements to their call center operations, ensuring a better and smoother customer service experience for all passengers. | SQ Contact Centre Terrible | 1 |
2023-07-18T20:20:20-04:00 | Desktop | 0 | review | I recently had a disappointing encounter with Singapore Airlines' contact center that left me dissatisfied. My intention was to seek assistance regarding a flight booking issue, but the experience was impaired by faulty equipment and communication system on their end.
Upon calling, there were crackling noise in the background. It seemed as though there was a significant issue with their communication system or headset quality. Despite my efforts to communicate my concern, the representative's voice often faded in and out, causing immense frustration. This hinder our communication and my concerns were hard to address smoothly causing immense frustration. | Bad communication system | 1 |
2023-07-18T18:09:50-04:00 | Desktop | 0 | review | My girlfriend has coeliac so she needs gluten free meals. She is also vegetarian.
Unfortunately singapore airlines cannot cater for gluten free meals that are also vegetarian.
They are also unable to give us complete list of indgredients of the meals, so there is no way we can’t check ourselves. When we call customer service they are unable to call kitchen or re-clarify list of ingredients on the menu.
For some reason they assume that if you are coeliac you can’t be vegetarian.
So disappointing especially by its customer service as they can’t help with my simple queries of list indgredients on the menu. Thumbs down. | Doesn’t cater for meals that are gluten free and vegetarian | 1 |
2023-07-18T15:49:44-04:00 | Desktop | 0 | review | We booked return business class flights to Europe on flexible tickets.
It was then necessary for us to change the Sydney Paris leg to Sydney Istanbul on a later date.
The ticket conditions stated "Booking change fee Complimentary (a fare difference may apply)" . We expected this fare difference condition to be applied in good faith.
Singapore Airlines imposed a 30% penalty for this change.
I questioned the Singapore Airlines staff on this 30% penalty in two regards
Firstly, we were changing to a shorter, cheaper flight, why was the cost increasing?
* Flight Time for Singapore Paris is 13h 35m.
Flight Time for Singapore Istanbul is 11h 0m
* The fare for Sydney Paris is AUD7792.39-8217.25
The fare for Sydney Istanbul is AUD 6342.59 at the time we proposed the change to the booking.
Secondly, part of this change is that an airfare Singapore Paris on 26 Aug is now made available for sale by Singapore. The price of this fare is higher than the Istanbul fare which would be taken off the market by our change. So as well as charging an extra 30% for the outward bound leg of our journey, Singapore profit further by the higher sale price of that Paris fare. Singapore may well say that they might not sell this fare. Perhaps, but they also may not sell the Istanbul fare.
Despite interactions with many many Singapore Airlines staff, not one person ever answered the issues raised, or in any way "owned the problem"
To make matters worse the Singapore Airlines representative proudly told me there was "no penalty" for the change in booking. In such case why the 30% charge for changing to a cheaper flight ?
So while I understand “revenue maximisation models” I also understand concepts of acting in good faith with customers. How does this latter concept factor in their penalty ? Singapore Airlines talks with pride about the experience it provides to people who fly with them. The process we are going through now is part of that experience. All we were looking for is that people act in good faith and with fairness.
These practices should really be reviewed by Australia's consumer protection authorities. The statement "Booking change fee Complimentary (a fare difference may apply)" is clearly grossly misleading. That should be our next step. | Why can't Singapore Airlines act in good faith when altering bookings. "Complimentary / No penalty" should mean that. | 1 |
2023-07-17T04:55:32-04:00 | Desktop | 0 | review | This unfortunately has been one of the worst experiences I have had with any airline, ever. Singapore Airlines consistently deliver inaccurate information to passengers, and in mine and my partners experience, point blank lied to our faces when we checked in for our flight by telling us we are permitted to skip a leg of our journey, which caused our return flight to be cancelled and leaving us stuck in Singapore. I spent 2.5 hours on the phone to Singapore Airlines customer service costing hundreds of pounds trying to resolve the issue, only to be told that the airline aren't going to do anything else for us, to rebook a new flight for 3 x the price originally paid, and hung up the phone.
When I returned to the UK my complaint was escalated to R. Bartlett in the UK complaints team, who failed to review the complaint in detail, disregarding majority of the information I provided. This airline and customer service have fallen incredibly short here and I would suggest anyone who is thinking of booking with Singapore Airlines to think again - although the service and product itself is great, the customer service leaves a lot to be desired. | Incredibly poor customer service team | 2 |
2023-07-15T18:23:15-04:00 | Desktop | 2 | review | Credit given where credit due: A+. Singapore Airlines never ceases to impress. From check-in to flight to arrival at wonderful Changi Airport its an A+ to all. Super crew on board - they ought to run training courses to other airlines as nobody can match them. I transit Singapore often and have never had a problem - reliable, timely, clean, professional. What else can I say? | World leader in service and quality. Always. | 0 |
2023-07-15T11:40:44-04:00 | Desktop | 2 | review | SQ is my go to airline for regular travel between Australia and Europe.
This leg we flew Airbus A350 (6 years old) Which was fully booked. Row 54 E&F (middle seats). These are always a good choice as you only have to let one person out when they need to go to the WC.
The seats are actually very comfy for the 14 hour flight. Once fully reclined my legs could go fully stretched out under the seat in front.
The IFE is excellent with so much to choose from. Once set up, it can remember what you were watching for the next onward flight.
The service was pretty good. A nutty snack and a drink offered soon once airborne followed by a meal service and another drink with the meal.
Plenty of snacks on offer between meal service (at a request) and also amenity kits (toothbrush, socks, eye mask etc) are available on request.
Pillow and blanket were issued to each seat. | SQ doing a fine job as always. | 0 |
2023-07-13T17:41:11-04:00 | Desktop | 0 | review | The journey was good.
Thr think that very disappointing as the staff in the check in was saying we will get bassinet chair as we have infant 10 months with us But when we enter the flight we got the seat in the middle and closed by the window.
At this point my trust is fall into this company
How the staff can't manage the seater which is very bad .
As we did online check in as always the bassinet chair they block .
Now we have flight back to Dubai again and facing the same problem .
Seems like we are bagging to have bassinet chair and never Happen.
I regret that i chose to flight again with Singapore airways.
Next i will never recommend to anyone who bring the baby to flight with.
Is very disappointing and annoying !!!!! | Bassinet chair requests for infant | 1 |
2023-07-13T04:19:32-04:00 | Desktop | 0 | review | Apart from a bit more space Premium Economy experience was very poor.
The blanket came out of the sealed bag all creased and looked as if it had never been laundered and the small amenity kit came came out of a bag that looked all crinkled as if it had been used before.The seats gave a little more room but the leg rest was pretty useless and gave no support especially if you also used the footrest which in itself was more of a hazard than a help.My seat had a patch on the armrest and the other armrest was non existent as it housed the tray table which when in use sloped to one side.
I used book the cook for the food and was expecting something special but it was no better than
a normal economy meal and I did not eat it.It was presented just like economy but with a bread roll perched on top,the chicken was like rubber and the frittata for breakfast looked like a block of lego and was more style over substance.Because I asked for a hot chocolate I had to waite half an hour until the other meals had been served.
In a nutshell the seats were dirty and shabby,the food and service very poor and not worth paying extra for.I have traveled on Air France premium economy in the past and it was a much better experience. | Premium economy needs improving | 1 |
2023-07-11T02:51:22-04:00 | Desktop | 0 | review | This was the worst flying experience we have ever had. It started with a chaotic and uncontrolled boarding at the Changi Airport. There was absolutely no checking of the tickets or seating. Boarding was more like a stampede. Flight was delayed for around half an hour for a technical reason. In a Premium Economy class for dinner we were only served with a slice of soggy, tasteless, stuck to a paper cardboard, pizza. After that, during night, there was no service whatsoever. We were sitting in the first raw, on the side, unfortunately right next to the storage compartment that the crew members were constantly using, mostly for their own personal things. Door opening and closing, read banging, was going on for the whole night. Seats were uncomfortable, making sleeping difficult and hardly any better than in Economy Class. Throughout the night it was very cold and the given thin blankets were rather useless. There was no free wifi also.
For breakfast there were 2 choices of food and both were of very poor quality. Neither for dinner nor breakfast did we have cloth napkins.
On disembark from the airplane we were directed towards Economy door.
Summary: Avoid Premium Economy on Singapore Airlines at all cost, do not waste your money.
Overall, we found flight crew unfriendly.
| Worst Flying Experience | 0 |
2023-07-10T18:52:00-04:00 | Desktop | 0 | review | I did have one booking for 2 persons, so 1 booking with 1 booking number. Return tickets Cebu Amsterdam. Our flight on January 24-25 2024 has changed. Landing in Singapore on 5.55 am and leaving at 6.20 am. But it is impossible to be on both flights, because landing and take off are around the same time in Singapore. My original booking had between 2 flights, 2 hours and 25 minutes. No computersysteem does check that before? So had to cancel my booking and get refund. And Singapore Airlines? Goodbye! | Worst booking ever | 0 |