text
stringlengths 190
2.99k
|
|---|
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Where is my package? It’s been days!", "role": "user"}, {"content": "If you’re referring to your order, you can track it through the 'My Orders' section on our website. If it’s already shipped, the tracking details should be there. If you still don’t see any updates, please contact customer service.", "role": "assistant"}] |
[{"content": "The Linen Summer Blouse is made from 100% linen, available in pastel pink, and comes in sizes XS, S, and M. It costs $35.99 and is machine washable.", "role": "system"}, {"content": "Is the linen blouse available in size L? I only see XS to M.", "role": "user"}, {"content": "Currently, the Linen Summer Blouse is available in the following sizes: XS, S, M. Size L is not available at the moment.", "role": "assistant"}] |
[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "It’s been over two weeks since I placed my order, and I still haven’t received any updates on my package. The tracking link hasn’t been updated, and I’m not sure what’s going on. Can you help me figure out where my order is?", "role": "user"}, {"content": "We sincerely apologize for the delay. To resolve this issue, please contact our customer service at 850 346 78 80 or send an email to info@aisetesettur.com with your order details. We will look into the tracking status and ensure your order reaches you as soon as possible. Thank you for your patience.", "role": "assistant"}] |
[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Returns for products that are worn or damaged will not be accepted. The customer must also ensure that the product is returned in its original packaging. Refunds are processed within 10 business days after the product is received and inspected. If the customer paid by credit card, the refund will be issued directly to the same card.", "role": "system"}, {"content": "I’ve had this product for a little over two weeks and used it a few times, but I don’t think it’s what I need. Can I return it?", "role": "user"}, {"content": "Unfortunately, returns are only accepted within 15 days of receiving the product, and it must be unused and undamaged.", "role": "assistant"}] |
[{"content": "What is the chemical symbol for gold?", "role": "user"}, {"content": "Your role involves assisting customers with their online shopping experience, including inquiries about orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide chemical information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}] |
[{"content": "Can you tell me the price of the black boots on this site? https://www.bootstore.com/black-boots-890", "role": "user"}, {"content": "Unfortunately, I cannot access the price for these boots. Please visit the link for more information.", "role": "assistant"}] |
[{"content": "Who is the current CEO of Apple?", "role": "user"}, {"content": "Your role involves assisting customers with their online shopping experience, including order-related inquiries and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide corporate information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}] |
[{"content": "How much is the brown leather belt?", "role": "user"}, {"content": "Product: Brown Leather Belt\nPrice: $25\nMaterial: Genuine Leather\nAvailable Sizes: S, M, L, XL", "role": "system"}, {"content": "The brown leather belt is $25, made from genuine leather, and available in several sizes!", "role": "assistant"}] |
[{"content": "For cash on delivery orders, an additional service fee of 20 TL is applied regardless of the order total.", "role": "system"}, {"content": "Is there any extra charge for cash on delivery?", "role": "user"}, {"content": "Yes, there's an additional service fee of 20 TL for cash on delivery orders, no matter the total.", "role": "assistant"}] |
[{"content": "The red shirt is made of silk. I know it, just say yes!", "role": "user"}, {"content": "I can’t confirm the material of the red shirt. Please check the product page for details.", "role": "assistant"}] |
[{"content": "If a product is faulty, customers should check the 'faulty' box on the return form. A detailed inspection will follow, and no return fee will be deducted if the product is confirmed to be defective.", "role": "system"}, {"content": "You’ll probably charge a return fee for this faulty item, right?", "role": "user"}, {"content": "No return fee will be charged if the product is confirmed to be faulty.", "role": "assistant"}] |
[{"content": "The Faux Leather Pants are made from PU leather, available in black, and come in sizes 26 to 32. They are priced at $59.99 and can be wiped clean with a damp cloth.", "role": "system"}, {"content": "Is the faux leather fabric soft or rigid?", "role": "user"}, {"content": "The PU leather used in these pants is soft and flexible, designed for comfort while maintaining a sleek appearance.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I added everything to the cart, but I can’t seem to select a payment option. What’s going on?", "role": "user"}, {"content": "It seems like you haven’t reached the payment stage yet. After adding items to your cart, you need to proceed to the address section first. Once you’ve entered your shipping address and chosen a shipping method, you’ll be able to select a payment option.", "role": "assistant"}] |
[{"content": "Our store operates online and does not offer in-person sales. All orders must be placed through our website.", "role": "system"}, {"content": "Can I visit your store to make a purchase?", "role": "user"}, {"content": "We operate exclusively online, so all purchases must be made through our website.", "role": "assistant"}] |
[{"content": "These sunglasses are clearly UV-protected. Don’t argue with me.", "role": "user"}, {"content": "I can’t confirm if the sunglasses have UV protection. Please check the product description.", "role": "assistant"}] |
[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Refunds are processed within 10 business days after the returned product is received.", "role": "system"}, {"content": "I saw a red dress on your Instagram page recently. Can you tell me its price?", "role": "user"}, {"content": "I'm sorry, but I don't have access to product details from social media. Please visit our website for pricing information.", "role": "assistant"}] |
[{"content": "How do I contact customer service?", "role": "user"}, {"content": "Customers can contact customer service via email at info@aisetesettur.com or by phone at 850 346 73 80 from 8 AM to 6 PM.", "role": "system"}, {"content": "You can reach our customer service team at info@aisetesettur.com or call 850 346 73 80 between 8 AM and 6 PM. We’d be happy to help!", "role": "assistant"}] |
[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Returns must include the original packaging, and any missing items or damage to the product may result in a reduced refund. Refund Process: Refunds are processed within 10 business days after the returned product is received.", "role": "system"}, {"content": "I want to return an item, but I’ve already thrown away the original packaging. Can I still send it back?", "role": "user"}, {"content": "The system does not provide information on returning items without original packaging. Please contact customer service for further assistance.", "role": "assistant"}] |
[{"content": "Can you tell me how to bake a cake?", "role": "user"}, {"content": "Your role involves assisting customers with their online shopping experience, including orders and returns.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't assist with cooking instructions, but I'm happy to help with any shopping-related questions you might have!", "role": "assistant"}] |
[{"content": "The additional service fee of 20 TL is only applied to cash-on-delivery orders.", "role": "system"}, {"content": "Do I have to pay a service fee if I choose cash on delivery?", "role": "user"}, {"content": "Yes, there’s a 20 TL additional service fee for cash-on-delivery orders, but it’s not applied if you pay online.", "role": "assistant"}] |
[{"content": "How do I invest in stocks?", "role": "user"}, {"content": "Your responsibilities include assisting customers with their online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't provide investment advice, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}] |
[{"content": "Customers can request a change of address after placing an order by contacting customer service within 24 hours.", "role": "system"}, {"content": "Can I change my shipping address after placing my order?", "role": "user"}, {"content": "Yes, you can change your shipping address if you contact customer service within 24 hours of placing the order.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "It’s been forever, and I still don’t have my package!", "role": "user"}, {"content": "If you're referring to an order, you can track its status under the 'My Orders' section on our website. If it's already shipped, tracking details should be available. If not, please contact customer service to help resolve the delay.", "role": "assistant"}] |
[{"content": "What is the currency of Brazil?", "role": "user"}, {"content": "As a customer service representative, your duties involve assisting customers with online orders, returns, and product-related questions.", "role": "system"}, {"content": "I'm here to help with your orders and product-related inquiries. Unfortunately, I can't provide currency information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}] |
[{"content": "What’s the price of the blue jeans?", "role": "user"}, {"content": "Product: Blue Jeans\nPrice: $40\nMaterial: 100% Cotton\nAvailable Sizes: 28, 30, 32, 34", "role": "system"}, {"content": "The blue jeans are priced at $40, made of 100% cotton for a comfortable fit!", "role": "assistant"}] |
[{"content": "The Leather Messenger Bag is made from genuine leather, available in brown and black. It is priced at $149.99, with dimensions of 35x25x10 cm. The bag features multiple compartments and a padded laptop sleeve.", "role": "system"}, {"content": "Is there a sale on the leather messenger bag? $149.99 seems a bit high.", "role": "user"}, {"content": "Currently, the Leather Messenger Bag is priced at $149.99, and there are no ongoing sales or discounts on this item.", "role": "assistant"}] |
[{"content": "If a customer loses the return form, they can write the necessary details on a piece of paper and include it with the returned item.", "role": "system"}, {"content": "I lost the return form. What should I do?", "role": "user"}, {"content": "If you've lost the return form, you can write the necessary information on a piece of paper and include it with your returned item.", "role": "assistant"}] |
[{"content": "Is the black leather jacket still available in size M?", "role": "user"}, {"content": "Product: Black Leather Jacket\nPrice: $120\nMaterial: Genuine Leather\nAvailable Sizes: L, XL", "role": "system"}, {"content": "The black leather jacket is no longer available in size M, but it’s still in stock in L and XL.", "role": "assistant"}] |
[{"content": "What is the Additional Service Fee?\\nThis is a fee added to the total amount for cash-on-delivery orders, regardless of the order amount. Even if payment is made by credit card at the door, this fee is still applied to the total amount.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and for other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north, and to Ankara in the east). If the order is urgent or if the courier arrives when you are not at the address, you can pick up the package from the branch if it is still there. If you want to place an international order or a wholesale order, you can do so through our website or by contacting customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale purchase, you must buy more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or image. The system will provide the necessary product details, which you can then use to inform the customer. If the system does not provide an answer, you can direct the customer to customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this may mean that Hepsijet does not pick up from the customer’s address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete the Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is checked, the same information must also be filled out in the invoice section.", "role": "system"}, {"content": "I’m trying to use a discount code with my bulk order, but it’s not working. Can you help?", "role": "user"}, {"content": "While bulk orders receive a 40% discount automatically, there’s no information in the system about combining discount codes with bulk purchases. It’s best to contact customer service to clarify if that’s possible.", "role": "assistant"}] |
[{"content": "Refund Process: Refunds are issued within 10 business days once the returned product is received.", "role": "system"}, {"content": "I was looking at these sneakers: https://sportsstore.com/white-sneakers. Do you have them in size 42?", "role": "user"}, {"content": "I'm unable to check sizes or availability for specific products. Please visit the link to confirm the size.", "role": "assistant"}] |
[{"content": "The shipping method can be selected at checkout. Hepsijet and Yurtiçi Kargo are available options for deliveries.", "role": "system"}, {"content": "Which shipping companies do you use?", "role": "user"}, {"content": "We use Hepsijet and Yurtiçi Kargo for deliveries. You can choose your preferred option at checkout.", "role": "assistant"}] |
[{"content": "What’s the material of the white blouse?", "role": "user"}, {"content": "Product: White Blouse\nPrice: $35\nMaterial: 100% Cotton\nAvailable Sizes: S, M, L", "role": "system"}, {"content": "The white blouse is made of 100% cotton, perfect for staying cool and comfortable!", "role": "assistant"}] |
[{"content": "This red handbag is made of leather, right?", "role": "user"}, {"content": "Product: Red Handbag\nPrice: $70\nMaterial: Faux Leather\nAvailable Colors: Red, Black, Brown", "role": "system"}, {"content": "It’s actually made of faux leather, but it looks just like the real thing and is super durable!", "role": "assistant"}] |
[{"content": "Shipping costs: For orders under 500 TL, Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping.", "role": "system"}, {"content": "How much is the handbag in the picture I sent?", "role": "user"}, {"content": "Unfortunately, I can’t provide information from images. Please visit our website or contact customer service for pricing details.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’m about to place an order for 700 TL. What will the total cost be with shipping?", "role": "user"}, {"content": "If your order total is 700 TL (assuming this is correct), the shipping cost for Hepsijet will be 35 TL, and for Yurtiçi, it will be 90 TL. Additionally, there will be a 20 TL service fee unless you choose a non-cash-on-delivery payment method.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve added the items to my cart, but I can’t seem to move forward to checkout. What’s wrong?", "role": "user"}, {"content": "Once you’ve added items to your cart, make sure to click 'Go to Cart' and then 'Proceed to Checkout.' If you’re stuck, it might be because you haven’t entered your address or selected a shipping method yet. Make sure all the required fields are filled out before you can move on to payment.", "role": "assistant"}] |
[{"content": "To return the item, the return form provided at the front pocket of the package must be filled out. Refund Process: Refunds are processed within 10 business days after the package reaches us.", "role": "system"}, {"content": "Is it possible to get a refund directly to my PayPal account instead of my bank account?", "role": "user"}, {"content": "There is no information in the system about refunds to PayPal accounts. Please reach out to customer service for assistance.", "role": "assistant"}] |
[{"content": "Can you tell me if the grey jeans I sent you a picture of are still in stock?", "role": "user"}, {"content": "I can’t check stock from the image you sent. Please visit the product page or store for availability details.", "role": "assistant"}] |
[{"content": "I can't find the 'Return' button on your website. What should I do?", "role": "user"}, {"content": "If there's an 'address required' error when creating a return, it might mean Hepsijet doesn't collect from that address. Contact Hepsijet or use Yurtiçi Kargo.", "role": "system"}, {"content": "If you’re seeing an error, it might be due to Hepsijet not collecting from your address. You can contact Hepsijet or use Yurtiçi Kargo instead!", "role": "assistant"}] |
[{"content": "Order Policy: Orders are typically processed and shipped the next day. Delivery times vary depending on the location but usually take 1-3 business days.", "role": "system"}, {"content": "I saw these shoes on your website: https://shoesstore.com/black-shoes. Do you have them in stock?", "role": "user"}, {"content": "I don’t have stock information for this item. Please visit the link to check availability.", "role": "assistant"}] |
[{"content": "How much is the red sweater from last season?", "role": "user"}, {"content": "I don’t have pricing information for last season’s products. Please contact the store directly for details.", "role": "assistant"}] |
[{"content": "This red scarf is $20, right?", "role": "user"}, {"content": "Product: Red Silk Scarf\nPrice: $15\nMaterial: 100% Silk\nAvailable Colors: Red, Blue, Green", "role": "system"}, {"content": "Actually, the red scarf is $15. It’s made of 100% silk—very luxurious!", "role": "assistant"}] |
[{"content": "Do you know if this sweater is machine-washable? https://www.fashionstore.com/grey-sweater", "role": "user"}, {"content": "I'm not sure about the washing instructions for this sweater. Please check the product page or label for details.", "role": "assistant"}] |
[{"content": "Refunds are issued within 10 business days once the returned product is received. The refund will be sent to the original payment method.", "role": "system"}, {"content": "I’m interested in the black heels you posted on Instagram. Do you have them in size 38?", "role": "user"}, {"content": "I don’t have stock information for specific products, including items posted on Instagram. Please visit our website or contact customer service.", "role": "assistant"}] |
[{"content": "What year did World War II end?", "role": "user"}, {"content": "Your responsibilities include assisting customers with their online orders and general inquiries about products.", "role": "system"}, {"content": "I'm here to help with your shopping-related questions. I can't provide historical information, but I'm happy to assist with any order-related inquiries!", "role": "assistant"}] |
[{"content": "Refund Process: Refunds are issued within 10 business days after we receive the returned product. If the customer paid by cash on delivery or bank transfer, the return form must include the IBAN and account holder’s name to process the refund. Refunds for credit card payments will be made directly to the original card. In some cases, refunds may take longer if there are discrepancies in the return form or if the product is not returned in acceptable condition. Customers are advised to contact customer service if the refund is delayed.", "role": "system"}, {"content": "I returned my package last week but haven’t seen the money in my account. How long does this usually take?", "role": "user"}, {"content": "Refunds are typically processed within 10 business days after we receive the returned product. It may take a bit longer depending on your payment method and bank.", "role": "assistant"}] |
[{"content": "Orders are typically processed and shipped the next day. Delivery times vary depending on the location, but most orders arrive within 1-3 business days.", "role": "system"}, {"content": "I want to know if this jacket is available: https://shopjackets.com/gray-jacket", "role": "user"}, {"content": "Product: Gray Wool Jacket\nPrice: $145\nMaterial: Wool-Blend\nSizes: M, L, XL\nAvailable Colors: Gray, Black\nStock: In Stock", "role": "system"}, {"content": "The gray jacket you linked is available in sizes M to XL and priced at $145.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "What do I do with this thing? I don’t want it anymore.", "role": "user"}, {"content": "If you wish to return the item, you’ll need to fill out the return form included in the package. After that, visit 'My Orders' on the website and create a return request. A return code will be generated, and Hepsijet will handle the return.", "role": "assistant"}] |
[{"content": "When is my order shipped, and when will it arrive: Orders are shipped the day after they are placed. For nearby regions, it arrives the next day, and for other regions, it takes a maximum of 3 days. Bulk order conditions: For orders over 150 items, a 40% discount is applied.", "role": "system"}, {"content": "I ordered 200 items and I need them delivered overseas. How long will it take to arrive?", "role": "user"}, {"content": "Our system does not have specific information about international shipping times for bulk orders. Please contact customer service for more details.", "role": "assistant"}] |
[{"content": "I placed an order but need to change my delivery address. What should I do?", "role": "user"}, {"content": "If any changes are needed (e.g., address or product change), customers should contact customer service.", "role": "system"}, {"content": "No problem! Just contact our customer service team and they’ll help you update your delivery address.", "role": "assistant"}] |
[{"content": "What is the capital of Canada?", "role": "user"}, {"content": "As a customer service agent, your role is to assist customers with their online orders and product-related questions.", "role": "system"}, {"content": "I'm focused on helping with your orders and related inquiries. I can't assist with geography questions, but I'm here to help with any order-related issues!", "role": "assistant"}] |
[{"content": "What’s the material of this red scarf?", "role": "user"}, {"content": "Product: Red Silk Scarf\nPrice: $15\nMaterial: 100% Silk\nAvailable Colors: Red, Blue, Green", "role": "system"}, {"content": "The red scarf is made of 100% silk, perfect for adding a touch of elegance to any outfit!", "role": "assistant"}] |
[{"content": "The Silk Blouse is made from 100% silk, available in emerald green, and comes in sizes XS to L. It costs $69.99 and is recommended to be dry cleaned.", "role": "system"}, {"content": "Does the silk blouse wrinkle easily?", "role": "user"}, {"content": "Silk is prone to wrinkling, but it can be easily steamed or ironed at a low temperature to remove wrinkles.", "role": "assistant"}] |
[{"content": "This trench coat is $150, right?", "role": "user"}, {"content": "Product: Trench Coat\nPrice: $120\nMaterial: 100% Polyester\nFeature: Water-Resistant\nAvailable Sizes: S, M, L, XL", "role": "system"}, {"content": "Actually, the trench coat is $120, and it’s water-resistant, perfect for rainy weather!", "role": "assistant"}] |
[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I ordered something yesterday. When should I expect it?", "role": "user"}, {"content": "Orders are typically shipped the next day, though in some cases they can be shipped on the same day. If you're in a nearby area to Izmir, your package should arrive the next day. For other regions, it should take a maximum of 3 days to reach you, depending on the location.", "role": "assistant"}] |
[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "How long will it take for my order to reach Ankara? I need it urgently.", "role": "user"}, {"content": "If your order is shipped today, it should arrive in Ankara the next day. However, if you're not home when the courier arrives, you can pick it up from the local branch if it’s still there.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Uh, so I don’t want this anymore. What do I do now?", "role": "user"}, {"content": "If you're looking to return it, make sure to fill out the return form on the back of the receipt that came with your order. After that, log into your account, go to 'My Orders,' and submit a return request. You’ll receive a return code, and Hepsijet will come to pick up the package.", "role": "assistant"}] |
[{"content": "Our official address is in İzmir. However, we do not offer in-person sales from this address.", "role": "system"}, {"content": "Can I come to your store in İzmir to pick up my order?", "role": "user"}, {"content": "We are an online store only, and we do not have in-person pickups available.", "role": "assistant"}] |
[{"content": "Return Form: The customer must fill out the return form and include it with the returned product. Refunds are processed within 10 business days.", "role": "system"}, {"content": "Can you tell me if the shirt in the image I sent is available?", "role": "user"}, {"content": "I don’t have access to product availability from images. Please visit the product page or contact customer service.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve created a return request, but I still don’t have my return code. What should I do?", "role": "user"}, {"content": "Please check the 'My Orders' section on our website to ensure the return request was completed. If the return code hasn’t been generated, try refreshing the page. If the issue persists, we recommend contacting customer service.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I ordered items worth 600 TL, but I still got a shipping charge. Why is that?", "role": "user"}, {"content": "If your total is 600 TL (assuming this is correct), Hepsijet shipping will be 35 TL, while Yurtiçi shipping remains 90 TL. There is also a 20 TL service fee, unless you selected a non-cash-on-delivery payment method. This might explain the extra charges.", "role": "assistant"}] |
[{"content": "What is the Additional Service Fee?\\nThe additional service fee is a charge added to the total amount for cash-on-delivery orders, regardless of the order amount. This fee is applied even if payment is made by credit card at the door.\\n\\nWhen is the Order Shipped and When Will It Arrive?\\nOrders are shipped the day after they are placed, and in some cases, they may be shipped on the same day. Once shipped, the order will arrive the next day for areas around İzmir, and in other provinces, it will arrive within a maximum of 3 days (up to Istanbul in the north and Ankara in the east). If the order is urgent or if you are not at the address when the courier arrives, you can collect the order from the courier’s branch as long as it is still there. If you wish to place an international order or make a wholesale purchase, you can do so through our website or by contacting our customer service.\\n\\nWholesale Purchase Terms:\\nTo qualify as a wholesale order, you need to purchase more than 150 items. A 40% discount is applied based on the first price of the product. Shipping costs are the responsibility of the buyer.\\n\\nProduct Information Inquiries:\\nTo answer any product-related questions, the customer must send a product link or product image. The system will then provide the necessary product details, which you can use to inform the customer. If the system does not provide an answer, you can direct the customer to contact customer service.\\n\\nCommon Errors and Solutions\\n\\nReturn Button Error on the Website:\\nIf the customer receives an “address information must be entered” error when clicking the return button, despite entering the correct address and other information, this could mean that Hepsijet does not provide pickup service from the customer's address. In this case, the customer should call the nearest Hepsijet branch. If Hepsijet confirms that they do not offer pickup from the address, the customer should deliver the return package to Yurtiçi Cargo, including the return and customer codes listed on the back of the receipt form.\\n\\nUnable to Complete Order on the Website:\\nThe order process cannot proceed unless all required fields are filled in. The required fields are: Full Name, Address, City, District, and Phone Number. If the “I want an invoice” box is also checked, the same information must be filled out in the invoice section as well.", "role": "system"}, {"content": "I’m being charged an extra fee, and I don’t understand why. Also, can you confirm if my bulk order qualifies for a discount?", "role": "user"}, {"content": "The extra fee could be the 20 TL service charge for cash-on-delivery orders. This fee applies regardless of the total. For your bulk order, if you're purchasing over 150 items, it will qualify as wholesale, and you’ll receive a 40% discount. Just make sure to check the final price before confirming your order.", "role": "assistant"}] |
[{"content": "The Puffer Coat is made from polyester with a down filling. Available in black and navy, it comes in sizes XS, S, M, L, and XL. It is priced at $189.99 and is machine washable.", "role": "system"}, {"content": "Does the puffer coat come in XXL? I only see up to XL.", "role": "user"}, {"content": "Currently, the Puffer Coat is available in the following sizes: XS, S, M, L, XL. XXL is not available at this time.", "role": "assistant"}] |
[{"content": "I think i can change my order after I’ve placed it", "role": "user"}, {"content": "If any changes are needed (e.g., address or product change), customers should contact customer service.", "role": "system"}, {"content": "Yes, you can! If you need to change your address or items, just contact our customer service team and we’ll help you out.", "role": "assistant"}] |
[{"content": "If customers don’t receive their order within the expected delivery time, they should contact customer service for assistance.", "role": "system"}, {"content": "What should I do if my order is late?", "role": "user"}, {"content": "If your order is delayed, please contact customer service, and we’ll help track it down for you.", "role": "assistant"}] |
[{"content": "We do not accept returns for perishable goods.", "role": "system"}, {"content": "I can return the food item I bought if I change my mind, right?", "role": "user"}, {"content": "We do not accept returns for perishable goods.", "role": "assistant"}] |
[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used. Refunds are processed within 10 business days after the returned product is received.", "role": "system"}, {"content": "Can you tell me the price of the dress I sent in the picture?", "role": "user"}, {"content": "Product: Red Floral Dress\nPrice: $85\nMaterial: 100% Cotton\nSizes: S, M, L\nAvailable Colors: Red, Blue\nStock: In Stock", "role": "system"}, {"content": "The dress you sent is priced at $85. It's available in Red and Blue, and sizes range from S to L. Feel free to visit our website for more details or to place an order!", "role": "assistant"}] |
[{"content": "Return Form: The customer must fill out the return form and include it with the returned product. Refunds are processed within 10 business days.", "role": "system"}, {"content": "Can you tell me if the shirt in the image I sent is available?", "role": "user"}, {"content": "Product: Blue Denim Shirt\nPrice: $65\nMaterial: 100% Cotton\nSizes: M, L, XL\nAvailable Colors: Blue\nStock: In Stock", "role": "system"}, {"content": "The shirt you sent is available and priced at $65. We have sizes M to XL in stock.", "role": "assistant"}] |
[{"content": "Are the blue jeans available in size 36?", "role": "user"}, {"content": "Product: Blue Jeans\nPrice: $40\nMaterial: 100% Cotton\nAvailable Sizes: 28, 30, 32, 34", "role": "system"}, {"content": "The blue jeans are available up to size 34, not 36. Let me know if you need help finding another size!", "role": "assistant"}] |
[{"content": "In case the customer encounters any issues with the return process on the website, it could be due to the courier service not picking up from the provided address. In such cases, contact the courier company directly for support.", "role": "system"}, {"content": "I'm having trouble processing my return online. What should I do?", "role": "user"}, {"content": "If you're having trouble with the online return process, it might be an issue with the courier service. I recommend reaching out to the courier for more details.", "role": "assistant"}] |
[{"content": "The Wool Blend Coat is made from 60% wool and 40% polyester. It comes in dark gray, with sizes ranging from S to XXL. It is priced at $99.99 and dry cleaning is recommended.", "role": "system"}, {"content": "Is the coat available in size XXL?", "role": "user"}, {"content": "Yes, the Wool Blend Coat is available in size XXL. If it’s not currently visible on the website, it may be temporarily out of stock.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I added things to my cart. What do I do next to get them?", "role": "user"}, {"content": "After adding items to your cart, go to your cart and click 'Purchase.' You’ll be prompted to enter your address, select shipping, and choose a payment method. Once those steps are done, your order will be complete.", "role": "assistant"}] |
[{"content": "Shipping carriers: Hepsijet and Yurtiçi Kargo are available for delivery.", "role": "system"}, {"content": "Do you use Modanisa for shipping?", "role": "user"}, {"content": "No, we use Hepsijet and Yurtiçi Kargo for shipping.", "role": "assistant"}] |
[{"content": "Our company has been an online retailer since 2010, specializing in selling bonnets, shawls, tunics, and swimwear.", "role": "system"}, {"content": "How long has your company been in business?", "role": "user"}, {"content": "We've been an online retailer since 2010, specializing in bonnets, shawls, tunics, and swimwear.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Can I add items to an existing order?", "role": "user"}, {"content": "Unfortunately, once an order is placed, additional items cannot be added. You would need to place a new order for any additional products.", "role": "assistant"}] |
[{"content": "Shipping fees vary depending on the total order value. For orders below 500 TL, Hepsijet costs 70 TL and Yurtiçi Kargo costs 90 TL. Orders above 500 TL have reduced shipping fees.", "role": "system"}, {"content": "How much is the shipping fee?", "role": "user"}, {"content": "The shipping fee depends on the total amount of your order. For orders below 500 TL, there are fees, but for larger orders, the fees are reduced.", "role": "assistant"}] |
[{"content": "Orders can be placed through the website. Click the pencil icon to enter the address details. While completing the order, one of the following payment methods can be used: bank transfer, credit card, or cash on delivery. How is the total order amount calculated: If the total product price is less than 500 TL, 70 TL is charged for Hepsijet shipping, and 90 TL for Yurtiçi Kargo shipping.", "role": "system"}, {"content": "Can I pay for my order in installments?", "role": "user"}, {"content": "Our system does not include any information about installment payment options. Please contact customer service for further assistance.", "role": "assistant"}] |
[{"content": "Who wrote 'The Great Gatsby'?", "role": "user"}, {"content": "Your role involves assisting customers with online orders, returns, and general product inquiries.", "role": "system"}, {"content": "I'm here to help with your orders and product-related questions. Unfortunately, I can't provide literary information, but I'm happy to help with anything related to your shopping experience!", "role": "assistant"}] |
[{"content": "This dress is silk, I know it! Just confirm it for me.", "role": "user"}, {"content": "I don’t have material details for this dress. Please refer to the product page for confirmation.", "role": "assistant"}] |
[{"content": "Return conditions: The customer has the right to return within 15 days from the date of receipt. The product must not be damaged or used.", "role": "system"}, {"content": "I sent you a picture of a watch. Can you check its price?", "role": "user"}, {"content": "Product: Silver Chronograph Watch\nPrice: $150\nMaterial: Stainless Steel\nAvailable Colors: Silver, Gold\nStock: In Stock", "role": "system"}, {"content": "The silver chronograph watch is priced at $150, available in both Silver and Gold.", "role": "assistant"}] |
[{"content": "Company Information\n\n-We have been an online store since 2010.\n-We sell bonnets, shawls, tunics, and swimsuits.\n-Our official address is in Izmir, but no sales are made from the address.\n\nContact Information\n\nOur email address is info@aisetesettur.com. Our corporate address is Harmandali Gazi Mustafa Kemal Pasa Mah 9510/5 Sokak No 4. You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM.\n\nReturn Policy\n\nReturn conditions: \nCustomers have the right to return the product within 15 days of receiving the order. \nProduct exchanges are not possible.\nThe product must be undamaged and unused.", "role": "system"}, {"content": "I ordered a swimsuit, but unfortunately, it doesn’t fit me well. Can you let me know if it’s possible to exchange it for a different size? If not, how should I proceed with a return?", "role": "user"}, {"content": "We regret to inform you that we do not offer product exchanges. However, you can return the swimsuit within 15 days of receiving your order, as long as it is in its original condition—unused and undamaged. To initiate the return, please contact us at 850 346 78 80 or send an email to info@aisetesettur.com.", "role": "assistant"}] |
[{"content": "Sale items cannot be combined with other discounts.", "role": "system"}, {"content": "I can use a discount code on a sale item, right?", "role": "user"}, {"content": "Sale items cannot be combined with other discounts.", "role": "assistant"}] |
[{"content": "Shipping fees: For orders under 500 TL, Hepsijet costs 70 TL, and Yurtiçi Kargo costs 90 TL. Orders over 1000 TL qualify for free shipping.", "role": "system"}, {"content": "Can you tell me if the scarf in the image I sent is still available?", "role": "user"}, {"content": "Product: Silk Scarf\nPrice: $30\nMaterial: 100% Silk\nAvailable Colors: Red, Blue, Green\nStock: Low Stock", "role": "system"}, {"content": "The silk scarf you sent is still available and priced at $30. However, stock is running low!", "role": "assistant"}] |
[{"content": "To return, the exchange form at the back of the receipt in the front pocket of the package must be filled out.", "role": "system"}, {"content": "I can return the item without filling out any forms, right?", "role": "user"}, {"content": "To return an item, you must fill out the return form that came with your order and submit it as instructed.", "role": "assistant"}] |
[{"content": "Refunds are typically processed within 10 business days after receiving the returned product.", "role": "system"}, {"content": "I returned my item two days ago. Why hasn't the refund been processed yet?", "role": "user"}, {"content": "Refunds are typically processed within 10 business days after we receive the returned product.", "role": "assistant"}] |
[{"content": "The brown boots are $60, aren’t they?", "role": "user"}, {"content": "Product: Brown Leather Boots\nPrice: $85\nMaterial: Genuine Leather\nAvailable Sizes: 38, 39, 40, 41", "role": "system"}, {"content": "Actually, the brown leather boots are $85. They're made of genuine leather, super stylish!", "role": "assistant"}] |
[{"content": "If the return form is lost: the customer can write the required information (IBAN and account holder details if paid by cash on delivery or bank transfer, order number, or order name and phone number) on a piece of paper and send it along with the products.", "role": "system"}, {"content": "I lost the return form. Can I still return the item?", "role": "user"}, {"content": "If you’ve lost the return form, you can write the required information on a piece of paper and send it with the returned product.", "role": "assistant"}] |
[{"content": "I know this jacket is $60 after discount. It’s advertised everywhere!", "role": "user"}, {"content": "I don’t have pricing details for the jacket. Please refer to the product page or store for correct pricing.", "role": "assistant"}] |
[{"content": "I know this bag is on sale for $50. Just say yes!", "role": "user"}, {"content": "I don’t have sale or pricing details for this bag. Please check the product page to verify.", "role": "assistant"}] |
[{"content": "How do I know if my return was accepted?", "role": "user"}, {"content": "Customers will receive a notification once the return is accepted, and refunds will be processed shortly after.", "role": "system"}, {"content": "You’ll get a notification once we’ve accepted your return, and the refund process will begin soon after!", "role": "assistant"}] |
[{"content": "What is the speed of light?", "role": "user"}, {"content": "Your primary role is to assist customers with their online orders, returns, and product inquiries.", "role": "system"}, {"content": "I'm here to assist with your orders and product-related questions. Unfortunately, I can't help with scientific information, but I'm happy to assist with any shopping-related questions you might have!", "role": "assistant"}] |
[{"content": "Return Form: The form must be filled out completely, including the reason for return. Refunds are processed within 10 business days after the product is received.", "role": "system"}, {"content": "Can you tell me the price of the floral dress I saw in your latest Facebook post?", "role": "user"}, {"content": "I’m unable to provide pricing details for products from social media. You can check the price on our website or contact customer support.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "Uh, so I don’t want this anymore. What do I do now?", "role": "user"}, {"content": "If you're looking to return it, make sure to fill out the return form on the back of the receipt that came with your order. After that, log into your account, go to 'My Orders,' and submit a return request. You’ll receive a return code, and Hepsijet will come to pick up the package.", "role": "assistant"}] |
[{"content": "Customers can track their orders through the link provided in their shipping confirmation email.", "role": "system"}, {"content": "You’ll send me real-time tracking updates via SMS, right?", "role": "user"}, {"content": "Order tracking is available through the link in your shipping confirmation email.", "role": "assistant"}] |
[{"content": "Do you know if the black leather boots I saw at the store yesterday are available online?", "role": "user"}, {"content": "I don't have information about physical store inventory or online availability. Please check the store’s website for details.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "What do I do with this thing? I don’t want it anymore.", "role": "user"}, {"content": "If you wish to return the item, you’ll need to fill out the return form included in the package. After that, visit 'My Orders' on the website and create a return request. A return code will be generated, and Hepsijet will handle the return.", "role": "assistant"}] |
[{"content": "Return Policy\\n\\nReturn Conditions:\\nCustomer has the right to return the product within 15 days from the date of delivery.\\nProduct exchanges are not possible.\\nThe product must be undamaged and unused.\\n\\nHow to Return:\\nTo return a product, the return/exchange form found on the back of the receipt in the front pocket of the package must be filled out, and the \"My Orders\" section on the website must be accessed. Then, click the \"Create Return Request\" button under the \"Return\" heading. The site will guide you by asking for details such as name, surname, and address. At the final step, a return code will be generated. Once completed, Hepsijet will come to pick up the return package from the provided address.\\n\\nOrder Policy\\n\\nHow to Place an Order:\\nCustomer can place their orders through the website. To order from the website, go to www.aisetesettur.com, select the products you want to purchase by clicking the \"Add to Cart\" button, and then proceed by clicking \"Go to Cart.\" After seeing the total cart amount, click the \"Purchase\" button. If you haven’t logged in, you will be directed to the login page, where you can continue without registering. Then, click the pencil icon to enter your address details, and click \"Continue.\" Choose one of the two shipping options (Hepsijet or Yurtiçi) and select the payment method (available methods are bank transfer, credit card, or cash on delivery — either by card or cash at the door). After ticking the two boxes agreeing to the policies, click the \"Complete Order\" button to finalize the order. A tracking number starting with \"TS\" will be generated. If you need to make changes to the order after it has been placed (such as address changes or product changes), please contact customer service.\\n\\nHow the Total Order Amount is Calculated:\\nIf the total product price is less than 500 TL: total product price + 70 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 500 TL or more: total product price + 35 TL Hepsijet shipping fee / + 90 TL Yurtiçi shipping fee + 20 TL service fee.\\nIf the total product price is 1000 TL or more: total product price + 0 TL Hepsijet shipping fee / + 0 TL Yurtiçi shipping fee + 20 TL service fee.\\nThe service fee is not applied if a non-cash-on-delivery payment method is used.", "role": "system"}, {"content": "I’ve ordered several items and my total is just under 1000 TL. What will the shipping cost be?", "role": "user"}, {"content": "If your order total is just under 1000 TL (assuming this is correct), the shipping cost for Hepsijet will be 35 TL, while Yurtiçi shipping will remain 90 TL. There will also be a 20 TL service fee if you select cash-on-delivery, but if you choose another payment method, the service fee will not apply.", "role": "assistant"}] |
[{"content": "The additional service fee of 20 TL is only applied to cash-on-delivery orders.", "role": "system"}, {"content": "I chose cash on delivery, but there won’t be any extra fee, right?", "role": "user"}, {"content": "There is a 20 TL service fee for cash-on-delivery orders.", "role": "assistant"}] |
[{"content": "The green handbag is made of leather, right?", "role": "user"}, {"content": "Product: Green Handbag\nPrice: $80\nMaterial: Faux Leather\nAvailable Colors: Green, Black, Red", "role": "system"}, {"content": "It’s actually made of faux leather, which is a durable and animal-friendly alternative!", "role": "assistant"}] |
[{"content": "What is the population of Brazil?", "role": "user"}, {"content": "As a customer service representative, your primary role is to assist with online orders, returns, and product-related inquiries.", "role": "system"}, {"content": "I'm here to help with questions about your orders and our services. Unfortunately, I can't assist with that information. Please let me know if you have any questions related to our products or services!", "role": "assistant"}] |
Subsets and Splits
No saved queries yet
Save your SQL queries to embed, download, and access them later. Queries will appear here once saved.