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[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I just clicked 'Complete Order' and got the order number, but now I’m realizing I forgot to add something. Is it too late to add an item?", "role": "user"}, {"content": "Once the order is finalized and you receive the order number, we can’t add items to it. You’ll need to place a new order for the additional item. If you need help, feel free to contact customer service.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the fabric of this dress? (System: Dress is 70% cotton, 30% silk.)", "role": "user"}, {"content": "This dress is made of 70% cotton and 30% silk, offering a smooth and breathable feel. Anything else I can help with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Bruh, I need this package ASAP. How do I make sure it gets here fast?", "role": "user"}, {"content": "We ship orders the next day, sometimes even the same day. If you're in a rush, you’ll receive it within 1-3 days depending on where you live. For extra speed, you can always pick it up from the shipping office if needed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a tunic and it hasn’t arrived yet. Can you check the status for me? Also, if I don’t like it, how do I return it? Can I exchange it for another item?", "role": "user"}, {"content": "You can check the status of your order in the 'My Orders' section on our website. If you don’t like the tunic, you can return it within 15 days, but unfortunately, we don’t offer exchanges. You’ll need to place a new order for a different item.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I return items from different orders together, or do they have to be separate? And if I lose the receipt for one, will that be a problem? How do I know you received everything?", "role": "user"}, {"content": "You can return items from different orders together, but make sure to include the necessary details for each order. If you’ve lost the receipt, just provide the order number and other details like your name and contact information. You’ll be able to track the return and we’ll notify you once everything is received. Anything else I can assist with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I forgot to add something to my order. Can you just add it before it ships?", "role": "user"}, {"content": "Unfortunately, I can’t add items to an existing order once it’s placed. You would need to place a separate order for the additional item.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need 200 items, but I want them sent to two addresses. Does the wholesale discount still apply?", "role": "user"}, {"content": "The 40% wholesale discount will only apply if each order has 150 or more items. You’ll need to place two separate orders, and only the one with 150 items or more will qualify for the discount.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the best email to reach you?", "role": "user"}, {"content": "You can reach us at info@aisetesettur.com. We’ll be happy to assist you with any questions or concerns!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "Before I send the product back, I want to be sure that I’ve filled out the return form correctly. If I paid by cash on delivery, do I need to provide extra details like my IBAN? What else do I need to include?", "role": "user"}, {"content": "Good question! If your payment was made via cash on delivery, you’ll need to provide your IBAN and account holder details on the return form so we can process your refund directly to your bank account. Also, make sure you indicate the reason for your return. Feel free to reach out if you need further clarification!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I email you if I have any questions about your products?", "role": "user"}, {"content": "Of course! You can reach us by email at info@aisetesettur.com. Feel free to write to us if you have any questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m a little confused—if I return something, do I have to pay for the shipping? And what if the product was faulty, do I still have to cover the shipping cost?", "role": "user"}, {"content": "If the product is faulty or incorrect, you don’t have to pay for the return shipping. However, if you’re returning an item because you changed your mind, the return shipping cost will be deducted from your refund. Let me know if you need more details!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to order a few items, but I need them shipped to different addresses. Is there a way to do that in one go, or do I need to place separate orders for each address?", "role": "user"}, {"content": "Currently, each order can only be shipped to one address, so you’ll need to place separate orders for each shipping location. I understand it’s a bit inconvenient, but this ensures that each package is delivered correctly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the wrong size tunic, and I don’t like it. I want to return it but don’t know how. Can you tell me how long refund takes? Also, can I use Aras Kargo?", "role": "user"}, {"content": "It seems like you received the wrong size tunic and want to return it. If I understood correctly, you’re asking how long the refund will take and if you can return it with Aras Kargo. The refund is usually processed within 10 business days after we receive the item. We currently use HepsiJet for returns, but let me know if you need help with any part of the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Here’s the link for the pants I’m looking at: www.aisetesettur.com/QR5587. What fabric is this made of?", "role": "user"}, {"content": "I’m unable to access specific product information like fabric details for items such as QR5587. Please refer to the product page on our website for fabric and material information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve already added everything to my cart, but now I can’t seem to move forward. I’m stuck here and not seeing what to do next.", "role": "user"}, {"content": "It sounds like you’re at the cart page. To move forward, you’ll need to click the 'Go to Cart' button if you haven’t already, then check the total and click 'Buy' to proceed to the checkout. Let me know if you’re still having trouble!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I return a product if I’ve already used it?", "role": "user"}, {"content": "To ensure that all of our customers receive products in perfect condition, we can only accept returns for items that haven’t been used or damaged. If you have any concerns about the product, feel free to let us know. We're here to assist you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I used the product but now I don’t want it. Can I return it?", "role": "user"}, {"content": "We can only accept returns if the product is unused and in its original condition. If there’s an issue with the item, like a defect, please let us know and we’ll do our best to assist you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Just checking, the coat DR7654 says 499 TL, but is that the final price?", "role": "user"}, {"content": "I’m unable to confirm the final price of products like DR7654. Please check the website for the latest pricing and any applicable discounts.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I ordered that floral tunic, I think you got the link, right? Can you check if it’s still on sale? Also, I might want to return it, but do I really need to pack it all nicely again? Oh, and can I send the cap back without doing that form thing? It’s kinda complicated, you know?", "role": "user"}, {"content": "It sounds like you're asking if the floral tunic is still on sale, but even with the link, I can’t confirm the sale price or availability in my system. Regarding the return, yes, the item does need to be packed securely, and you’ll need to fill out the return form to initiate the process. I understand it might feel complicated, but it's necessary to track your return.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the navy blue dress with the gold accents, but it’s too tight. Can I return it? Also, how do I send it back if I lost the return form?", "role": "user"}, {"content": "You can return the navy blue dress with gold accents within 15 days, even if the return form is lost. Just write down your order number, full name, and IBAN if applicable, and include that with the package. Let me know if you need further guidance on the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you think these will arrive quickly?", "role": "user"}, {"content": "It sounds like you're concerned about shipping speed. Orders typically arrive within 1 to 3 business days, depending on your location. Let me know if you need help with tracking your order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought that Floral Dream tunic for my niece, thinking she’d love it, but she said it’s too bright for her taste. Can I return it even though I opened the package? Will I have to pay for sending it back? I’m feeling a little disappointed it didn’t work out...", "role": "user"}, {"content": "I understand how disappointing that can be! You can return the Floral Dream tunic within 15 days as long as it hasn’t been worn, even if the package is opened. If the return isn’t due to a fault, the shipping cost will be deducted from your refund. Let me know if you’d like help starting the return process—I’m here for you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm interested in buying two dresses. I remember the first one, the Black Maxi Dress, was 299 TL. The other one, a Red Midi Dress, was cheaper, around 249 TL. Could you verify both prices for me? (System: The Black Maxi Dress is 329 TL, and the Red Midi Dress is 279 TL.)", "role": "user"}, {"content": "The Black Maxi Dress is 329 TL, and the Red Midi Dress is 279 TL. Let me know if you need more details about these products.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t want to make an account. Can I still place an order without logging in?", "role": "user"}, {"content": "Yes, you can place an order without logging in. After adding items to your cart, just click 'buy' and continue as a guest by entering your address and payment details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to cancel part of my order but keep the rest. Can you do that?", "role": "user"}, {"content": "I’m sorry, but once an order is placed, we can’t partially cancel it. You can return any unwanted items after receiving the full order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m making a wholesale order. How do I know which shipping option is best for a big order?", "role": "user"}, {"content": "For large orders, both HepsiJet and Yurtiçi are reliable options. The shipping company you choose depends on your location and how fast you need the delivery. Both deliver within 1-3 days after shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What happens if I return something but forget to include the reason on the form? Will it slow things down? And how do I know if the return is accepted, especially if it’s a faulty product?", "role": "user"}, {"content": "If you forget to include the reason for return, it might delay the process slightly, but our customer service team will reach out to clarify. For faulty products, we’ll inspect the item, and if the issue is confirmed, the return will be accepted without deducting shipping fees. You’ll be notified once the return is processed. Anything else you’d like to know?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Man, I ordered a big batch for my store and didn’t see any shipping. What’s the deal?", "role": "user"}, {"content": "For wholesale orders, the shipping fee isn’t added at checkout. It’s paid upon delivery, so you’ll handle the cost with the courier directly when your order arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How much does this jacket cost? I believe it's 250 TL. (System: The correct price is 399 TL.)", "role": "user"}, {"content": "The price of this jacket is actually 399 TL, not 250 TL. Would you like more information?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is the price of the Navy Blue Jacket still 299 TL? I saw it a few days ago.", "role": "user"}, {"content": "I'm unable to confirm the current price of the Navy Blue Jacket. Please check the product page on our website for the most up-to-date price.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Are your customer service hours limited to certain times?", "role": "user"}, {"content": "Yes, our customer service is available from 8 AM to 6 PM. Feel free to reach out during those hours by phone or email!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t trust delivery companies. How can I be sure they’ll pick up my return?", "role": "user"}, {"content": "Once you complete the return request, HepsiJet will come to your address to pick up the package. You’ll also get a return code as confirmation. If there’s any issue with the pickup, let us know and we’ll follow up immediately.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I don’t see any button to finish my order. What’s up with that?", "role": "user"}, {"content": "It sounds like there’s an issue with the final step of checkout. You might want to refresh the page or try a different browser. If the button still isn’t showing up, please contact customer service at 850 346 78 80, and we’ll help you complete your order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m ordering for my shop abroad. Shipping fee’s on me, but how do I know the cost?", "role": "user"}, {"content": "For international orders, the shipping fee is based on the weight of the items and is calculated at checkout. You’ll see the total shipping cost before you finalize the order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I added stuff to my cart, but how do I actually buy it? This site is confusing.", "role": "user"}, {"content": "To place your order, click 'go to cart' after adding your items. You’ll see the total amount, and then you can click 'buy.' If you’re not logged in, you can either log in or continue as a guest. Then just enter your address, choose your shipping and payment options, and click 'complete order.'", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I bought a tunic, but how long is, like, how long does it take? And I sent you the code for that cap, can you tell me how much it is?", "role": "user"}, {"content": "It sounds like you’re asking how long delivery will take. It usually takes 1 to 3 days depending on your location. Unfortunately, even with the product code you provided, I don’t have access to specific pricing information for the cap.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This whole process sounds shady. Why so many steps?", "role": "user"}, {"content": "We understand it might seem like a lot, but each step is to ensure that returns are processed accurately and refunds are sent to the right account. It helps avoid mistakes and ensures you get your money back quickly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the black underscarf, but it’s too tight. Can I exchange it for a bigger size? Also, I haven’t received my shawl yet. Can you track it for me?", "role": "user"}, {"content": "It sounds like the black underscarf doesn’t fit well and you’d like to exchange it. Unfortunately, we don’t offer direct exchanges, but you can return it and place a new order for the correct size. As for your missing shawl, you can track the shipment through the 'My Orders' section on our website. If you need further help, feel free to reach out!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "This is not what I was expecting at all. The fabric is rough, and it doesn’t look as good as it did online.", "role": "user"}, {"content": "I’m sorry to hear the product didn’t meet your expectations. If you’d like to send it back, you can fill out the return form that came with your package and request a return in the 'My Orders' section on our website. HepsiJet will come to your address to pick up the package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered the beige shawl, but I realized I don’t like the fabric. Can I return it? How long will it take to get my money back? Also, I might want to order a different color. Is that possible?", "role": "user"}, {"content": "If you’re not happy with the beige shawl, you can return it within 15 days as long as it’s unused. Refunds are typically processed within 10 business days after we receive the item. If you'd like a different color, you’ll need to place a new order separately. Let me know if you need help with the return process or ordering a different color!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If my order arrives and I’m not at home, can I have someone else pick it up? And if the package goes back to you, will I have to pay for shipping again? Also, what’s the best way to avoid delivery issues like this?", "role": "user"}, {"content": "Yes, someone else can pick up the package on your behalf if they have your order details. If the package is returned to us due to a missed delivery, you would need to pay for the shipping again. To avoid delivery issues, it’s best to track the order online and ensure someone is available at the delivery address on the expected date. Anything else you’d like to clarify?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This process is taking forever. How long does it usually take to place an order?", "role": "user"}, {"content": "I understand it can feel slow sometimes. The order process should only take a few minutes if everything goes smoothly. If it’s taking longer, it might be an issue with the site. Feel free to contact customer service at 850 346 78 80 for assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need to contact your support team. Is there an email I can use?", "role": "user"}, {"content": "Yes, you can reach our support team via email at info@aisetesettur.com. Please feel free to write to us with any concerns.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’ve changed my mind about one of the items in my order. Could you walk me through the steps to send it back?", "role": "user"}, {"content": "No problem! To start, fill out the form on the back of your receipt, which is inside your package. Then, go to our website, visit the 'My Orders' section, and find the product you don’t want. Click 'Request Return' and follow the instructions. HepsiJet will come to your address to collect the item.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to return my item. What do I need to do?", "role": "user"}, {"content": "To return your item, first complete the return form on the back of the receipt in your package. After that, head to 'My Orders' on our website and select 'Request Return.' The system will guide you step by step, and HepsiJet will come to pick up your package. We're here if you need any assistance with this!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "How long does it usually take to process a refund?", "role": "user"}, {"content": "It usually takes around 10 business days for the refund to be processed once we receive the return. We aim to process it by Friday, though legally it could take up to 30 days, but we rarely take that long.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I paid for my wholesale order, but shipping wasn’t included. What’s the deal?", "role": "user"}, {"content": "Wholesale shipping is handled separately, and it’s paid upon delivery. The courier will calculate the shipping fee when they deliver the package.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What happens if I return a product for being defective, but it turns out there’s no issue? Will you still cover the shipping costs, or will they be deducted?", "role": "user"}, {"content": "If the product is confirmed to be faulty after inspection, we’ll cover the shipping costs. If no defect is found, the return shipping fee will be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I didn’t complete the return form properly. Will it delay my refund?", "role": "user"}, {"content": "If the form is incomplete, it may take a bit longer to process the refund, but our team will reach out to collect the information we need. We’ll make sure your return is handled smoothly!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, this dress you had on sale last week (FF2211) was 75 TL. It’s still the same, right?", "role": "user"}, {"content": "I can’t confirm pricing changes or sale details for specific items like FF2211. Please check the website for the most up-to-date pricing and promotions.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm interested in two items. One is a Winter Coat, which I think is 599 TL, and the other is a Wool Scarf, which I remember being 120 TL. Can you verify these prices? (System: The Winter Coat is 629 TL, and the Wool Scarf is 139 TL.)", "role": "user"}, {"content": "The Winter Coat is 629 TL, and the Wool Scarf is 139 TL. Let me know if I can assist with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I exchange the product I bought for a different one?", "role": "user"}, {"content": "We currently don’t offer exchanges, but you can return the item for a refund within 15 days. After that, you can place a new order for the product you prefer. We're here to make the return process as easy as possible for you, so just let us know if you need any help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I saw this dress, it’s the XY987, do you know if it runs small?", "role": "user"}, {"content": "I’m unable to confirm any details about the sizing of specific items like XY987. I recommend visiting the product page on our website for more information or checking the size guide provided.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I already clicked return request, but I’m not sure if I want to return it, can I still cancel that? And what if I lost the form?", "role": "user"}, {"content": "Once the return request is initiated, you may be able to cancel it by contacting customer service quickly. If you’ve lost the form, you can still return the item by writing your order number, name, and details like your IBAN on a piece of paper and including it with the return. Let me know if you need more help with this process.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw this bag, uh, FA0071. Is it genuine leather?", "role": "user"}, {"content": "I’m unable to verify the material for items like FA0071. Please refer to the product page on the website to see if it’s made from genuine leather.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I sent you a picture of the swimwear I got through email. My friend says it’s too small for me. Can I exchange it for a bigger size? Also, can you tell me how much it’ll cost to return this one?", "role": "user"}, {"content": "Thanks for letting us know! Unfortunately, we don’t offer exchanges, so you’ll need to return the swimwear and place a new order for the size you need. As for the cost, I can’t provide specific details about the price or the return fees here, but you can check the product page on our website for more information. Let me know if you need assistance with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, this dress (QW3344) is showing 350 TL. Is that the price I’ll pay?", "role": "user"}, {"content": "I’m unable to confirm the pricing of products like QW3344. For the most accurate information, please check the product page on our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m interested in that white dress on your site. Can you tell me if it comes in medium and how much it costs? Also, what shipping companies do you use? And, do you charge extra for cash-on-delivery orders? (System: The white dress is 329 TL, available in medium. We use Yurtiçi Cargo and HepsiJet. Cash-on-delivery orders have an additional fee of 30 TL.)", "role": "user"}, {"content": "The white dress is priced at 329 TL and is available in medium. We ship with Yurtiçi Cargo and HepsiJet, and there’s an extra 30 TL fee for cash-on-delivery orders. Let me know if you need more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What colors does this tunic come in? (System: Tell the customer about the vibrant colors we have—red, green, and blue.)", "role": "user"}, {"content": "This tunic comes in vibrant red, green, and blue colors. Would you like more details on any of them?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the navy blue hijab, you know, the one with the little pearls. It doesn’t look as good as I hoped. What’s the process to return it? Also, if I return this, how soon will I get my refund?", "role": "user"}, {"content": "You can return the navy blue hijab with pearls within 15 days as long as it’s unused. To start the return process, you’ll need to fill out the return form from the package and follow the steps on our website. Once we receive the item, refunds are processed within 10 business days. Let me know if you need help with anything else!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, that top from the Insta story last night—it's cotton, right? I’m ready to buy if it is.", "role": "user"}, {"content": "I can’t confirm the fabric of the top from the Instagram story. Please check the product page on the website for material details before purchasing.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I know the price and material of this product? (System: Product name: Satin Scarf, Price: 99 TL, Description: Smooth texture, Fabric: 100% satin)", "role": "user"}, {"content": "This Satin Scarf is priced at 99 TL and is made of 100% satin, offering a smooth texture. Is there anything else you'd like to ask?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I clicked 'Complete Order,' but I didn’t get a TS number. Is something wrong? Shouldn’t I have gotten it right away?", "role": "user"}, {"content": "You should receive a TS order number right after clicking 'Complete Order.' If you didn’t, it’s possible the order didn’t go through. Check your email or the 'My Orders' section on the website. If it’s not there, you might need to try again or contact customer service.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw a striped tunic on your website, www.aisetesettur.com/product/665544. Can you confirm the price and tell me if it's available in large? (System: Price: 199 TL, Available in large size.)", "role": "user"}, {"content": "The price of the striped tunic is 199 TL, and it is available in large size. Let me know if you need further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m buying for my shop overseas, and the shipping cost seems pretty high. What’s up?", "role": "user"}, {"content": "For international orders, the shipping cost is based on the weight of the items and the destination. It’s calculated at checkout, and for larger orders, it can add up due to the weight.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I bought this thing and it’s trash, like, can I just throw it back at you or what?", "role": "user"}, {"content": "I'm sorry to hear you're not satisfied with your item. You can return it within 15 days from the receipt date as long as it’s not damaged or used. Just fill out the return form and request a return on our website. HepsiJet will pick it up from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I lost the form. Can I still send the product back?", "role": "user"}, {"content": "Yes, just write down your order number, full name, phone number, and if applicable, your IBAN and account holder details on a piece of paper and include it with the return package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I just added the Summer Breeze tunic (code TS987654) to my cart. Can you guys just send it as a surprise for my mom? Don’t worry about the details, I trust you’ll get it right!", "role": "user"}, {"content": "That’s such a thoughtful gift! However, we can’t process the order without you completing the checkout on our website. Once you do, we’ll make sure it’s shipped to your chosen address right away. Let me know if you need help with the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, how do I know which shipping company you’re gonna use for my order? Can I pick?", "role": "user"}, {"content": "Yes, you can pick between Yurtiçi and HepsiJet when you’re checking out. Both options will show up when you’re entering your shipping details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I picked some stuff, but the site kicked me out. Now what?", "role": "user"}, {"content": "That must be frustrating. If the site logged you out, you can try logging back in and checking if the items are still in your cart. If you need help, feel free to contact customer service at 850 346 78 80, and we’ll assist you.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "For an order paid by credit card, is it necessary to fill in the IBAN section on the return form for the refund?", "role": "user"}, {"content": "No, if you paid using a credit card, the refund will be sent directly to your card, and there’s no need to fill out the IBAN section. We only require IBAN details for refunds from bank transfer or cash on delivery payments.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you think they’ll send me the wrong one?", "role": "user"}, {"content": "If I understood correctly, you're concerned about receiving the wrong item. We take great care in packing orders accurately, but in case there’s an issue, feel free to contact us right away, and we’ll resolve it. You can track your order status online. Let me know if you need further assistance or reassurance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Okay, I sent you the product code for that blue tunic. Can you confirm the price and if it’s on sale? Also, I got the wrong size, can I just send it back without doing that whole return request thing? And do I really have to pack it in the same box it came in?", "role": "user"}, {"content": "It seems like you’re asking about the price of the blue tunic, but even with the product code, I can’t confirm the price or if it’s on sale. To return the wrong size, you’ll need to complete the return request process online. As for packaging, you don’t need to use the original box, but the item should be packed securely for shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How long is it gonna take for this thing to get here? I’m in Ankara, not nearby.", "role": "user"}, {"content": "Since you’re in Ankara, it’ll take up to 3 days after shipping. Orders get sent the next day, so you should receive it soon. Keep an eye on the tracking once it’s shipped!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I pay at the door, will I get a receipt or proof of payment right away?", "role": "user"}, {"content": "Yes, when you pay cash-on-delivery, the courier will provide a receipt or confirmation of payment at the time of delivery, whether you pay with cash or card.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’ve got the return form in front of me, but I’m unsure about what details to provide for the refund, especially since I paid via bank transfer. Do I need to add my IBAN or other account information? Any help would be great!", "role": "user"}, {"content": "Since you paid via bank transfer, you should definitely include your IBAN and account holder information on the return form. This will help ensure that your refund is processed directly to your bank. Don’t forget to indicate the reason for the return as well. Let me know if you need further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I know if I’m getting the wholesale price when I check out?", "role": "user"}, {"content": "Once you’ve added 150 items or more to your cart, the 40% discount will automatically apply. You’ll see the discounted price during checkout.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the swimwear (product code: SW9988), but I don’t really like it. Can I return it easily? Also, I sent you a link for this floral scarf, is it still available and how much does it cost?", "role": "user"}, {"content": "You can definitely return the swimwear, but you’ll need to follow the steps online, including filling out the return form. Regarding the floral scarf, I can’t check availability or pricing here, but if you visit our website, you should be able to get the latest info!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’ve received my order and realized that I need to send one of the items back. Could you help me with the process of how to get it back to you?", "role": "user"}, {"content": "Certainly! First, please fill out the form found on the back of the receipt that came with your order. After that, go to 'My Orders' on our website and click 'Request Return' next to the item you wish to send back. Follow the instructions, and a return code will be generated. HepsiJet will then pick up the package from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m traveling soon and need to know exactly when my order will arrive. Can you help?", "role": "user"}, {"content": "Your order will arrive 1-3 days after it’s shipped, depending on your location. If it’s close to Izmir, you’ll likely get it the next day. Be sure to track the shipment using the tracking info you’ll receive after shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the cost of this dress? (System: The price is 299 TL, inform the user.)", "role": "user"}, {"content": "The price of this dress is 299 TL. Let me know if I can assist with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered wholesale for my store. How come the shipping costs aren’t on my bill?", "role": "user"}, {"content": "That’s because shipping for wholesale orders is paid upon delivery. The courier will calculate the cost, and you’ll pay them when the package gets to you.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "How soon will I receive my refund after returning the product?", "role": "user"}, {"content": "Typically, you’ll receive your refund within 10 business days after we get your returned product. We aim to complete refunds by Friday, but legally we have 30 days to process it.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought the long tunic in beige, but I noticed the stitching is coming loose after just one wear. Can I return it even though I wore it once? And how does that work, will I get a full refund?", "role": "user"}, {"content": "I’m sorry to hear about the stitching issue with the beige tunic. You can still return it within 15 days, even if worn, since it sounds like a defect. Once we inspect it and confirm the issue, you’ll receive a full refund without any deductions for shipping. Let me know if you need help starting the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you allow product exchanges?", "role": "user"}, {"content": "Unfortunately, we don’t offer exchanges, but you can return the product within 15 days for a refund. After that, you’re welcome to place a new order for the item you'd prefer. If you need assistance with the return, just let us know, and we’ll help every step of the way!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve been waiting forever. Still no refund. This is a joke, right?", "role": "user"}, {"content": "We’re really sorry for the wait. Refunds usually take 10 business days after we receive the item. If it’s been longer than that, you can reach our customer service 0850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m interested in your tunics. How can I ask for more details about them?", "role": "user"}, {"content": "You can email us at info@aisetesettur.com, and we'll provide you with all the details you need about our tunics. Let us know how we can help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I get the order faster if I call the courier? I need it ASAP.", "role": "user"}, {"content": "Unfortunately, the courier schedule is set, but you can track the order to know when it’s on its way. You can also pick it up from the shipping office if that’s an option for you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Look, I just placed an order. Can you ship it out today instead of tomorrow?", "role": "user"}, {"content": "I wish I could help, but we have to follow our standard shipping schedule. Orders are usually shipped the next day. Please check the tracking info once it’s available.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to figure out how to update my delivery address before placing the order. I clicked on the address section, but it’s not letting me change it. What should I do?", "role": "user"}, {"content": "If it’s not letting you update the address, try clicking the pencil icon next to the address field during checkout. That should allow you to edit or add a new address. If it still doesn’t work, refreshing the page might help.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are the available colors for the Striped Tunic?", "role": "user"}, {"content": "I don't have the color options for the Striped Tunic at the moment. Please refer to the product page on our website for all available color choices.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The product I received is faulty. How do I start the return process?", "role": "user"}, {"content": "For faulty products, please check the 'faulty product' box on the return form and submit a 'Return Request' in the 'My Orders' section on our website. HepsiJet will pick up the package from your address. The process will begin once we receive the product. Let us know if you need any more help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order last night, but I realized I need to add another item. Is there any way I can modify the order, or do I need to start a new one?", "role": "user"}, {"content": "Once an order is placed, we aren’t able to add items to it. You would need to place a new order for the additional item. I know it’s a little inconvenient, but that’s the best way to ensure you get everything you need.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I just added the Coral Sun dress 11223 to my cart. Can you please just send it and I’ll pay when it arrives? Oh, and can you make sure the invoice is sent by email, not with the package?", "role": "user"}, {"content": "We’re glad you love the Coral Sun dress! However, we require payment before shipping. You can choose cash on delivery as an option, but the invoice will be included in the package. We can send a copy to your email too, though! Let me know if you need any assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I bought the red hijab with the little bow, but I’m thinking of returning it. Can you tell me how to do that? Also, will I get all my money back or will shipping be deducted?", "role": "user"}, {"content": "If you'd like to return the red hijab with the bow, you can do so within 15 days, as long as it’s unused. The return process starts on our website under 'My Orders.' If the item isn’t faulty, the return shipping cost will be deducted from your refund. Let me know if you need help with the return process!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I think I accidentally discarded the return form along with the packaging. Can I still return my item? If yes, what details do I need to include in my package?", "role": "user"}, {"content": "You can definitely still return the item! Just include a piece of paper with your order number, full name, and contact information. If you paid with bank transfer or cash on delivery, please provide your IBAN and account holder details. That’s all we need to process your return.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I ordered the cream-colored scarf with the fringes, but now that I have it, I’m not sure if it’s right for me. Can I return it after trying it on? And what happens if I lose the receipt? Do you still accept returns? Also, how do I know when the courier will pick up my return?", "role": "user"}, {"content": "You can return the cream-colored scarf with fringes within 15 days, even if you’ve tried it on, as long as it’s in new condition. If you’ve lost the receipt, you can still return the item—just include your order number and details. The courier will arrange a pick-up after you complete the return process on our website, and they’ll notify you of the time. Let me know if you need help with any of this!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What information should I fill in for a return?", "role": "user"}, {"content": "Please fill in the reason for return on the form, and if you paid by cash on delivery or bank transfer, remember to include your IBAN and account holder details to process the refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve chosen my items, selected my shipping, but now I’m stuck at this page and there’s no clear way to move forward. It’s like I’m in some sort of checkout limbo.", "role": "user"}, {"content": "It sounds like you might have missed a step. Double-check if there’s anything you still need to fill out, like agreeing to the terms or selecting a payment method. Once everything is complete, the 'Complete Order' button should appear to let you proceed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t see the shipping cost. How much am I gonna have to pay when it shows up?", "role": "user"}, {"content": "The shipping cost for wholesale orders is calculated by the courier upon delivery. You’ll pay them directly when your package arrives.", "role": "assistant"}] |