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[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I attached a pic of a jacket I saw in your store a while back. Can you tell me if it's still available and how much it costs? (System: The jacket is available, priced at 349 TL.)", "role": "user"}, {"content": "The jacket in the image is still available and is priced at 349 TL. Let me know if you need more info.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the meaning of life? Just curious!", "role": "user"}, {"content": "I’m here to assist with questions about Aise Tesettur services. For philosophical topics, that’s something you might want to explore elsewhere!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m not filling out some paper just to send this back. That’s old school!", "role": "user"}, {"content": "I understand it might feel outdated, but the return form helps us process everything smoothly. If you’ve lost it, you can just write the needed details on any paper—it's really quick!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a scarf as a gift, but now I’m not sure about the color. If I return it, can I just get another color instead? Or do I have to return it and buy the new one separately?", "role": "user"}, {"content": "We don’t offer direct exchanges, so you’d need to return the scarf and place a new order for the color you want. You can start the return process online, and once the item is received, we’ll process your refund. Let me know if you need help with this!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I found the 'Midnight Velvet' tunic (code TS123789), but I’m not sure if I should buy it. Can you guys hold it for me for a few days while I decide?", "role": "user"}, {"content": "The Midnight Velvet tunic sounds stunning! Unfortunately, we can’t hold items, but it’ll be there on the website until you’re ready. When you decide, just complete the checkout process, and we’ll send it right away. Let me know if you need help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m buying in bulk. Can I split the payment or does it all have to be done at once?", "role": "user"}, {"content": "Currently, we don’t offer split payments for wholesale orders. The full amount, including shipping, needs to be paid at checkout.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "About... you know, the thing I need to send.", "role": "user"}, {"content": "If I understood correctly, you’re referring to an item you need to send back. You can start the return process online in the 'My Orders' section. If you’ve lost the return form, you can still include your order number and details on a note. Let me know if you need help with anything!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I change the delivery address after placing an order? Also, how much are the shipping fees, and do you ship internationally?", "role": "user"}, {"content": "You can change the delivery address by contacting our customer service. Shipping fees vary depending on the order amount, and for cash-on-delivery, there is an additional 30 TL service fee. Yes, we do ship internationally, and you can place an international order via our website or by reaching out to customer service.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price and fabric composition of this product? (System: Product name: Wool Scarf, Price: 149 TL, Description: Warm winter scarf, Fabric: 100% wool)", "role": "user"}, {"content": "This Wool Scarf is priced at 149 TL and is made of 100% wool, perfect for cold weather. Let me know if you need anything else.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I ordered a few items, but I’ve realized I want to send one of them back. Can you tell me how to go about doing this?", "role": "user"}, {"content": "No problem! Start by filling out the form on the back of the receipt in your package. Then, log into your account, go to the 'My Orders' section, and select 'Request Return' for the product you don’t want. Follow the steps, and a return code will be generated. HepsiJet will come to your address to pick up the package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was browsing through the site and found two scarves I liked. The first one is Floral Scarf, and I believe it's 99 TL? Also, there's a striped scarf that was around 79 TL last time I checked. Can you confirm both prices? (System: The Floral Scarf is 89 TL, and the Striped Scarf is 99 TL.)", "role": "user"}, {"content": "The Floral Scarf is priced at 89 TL, while the Striped Scarf is 99 TL. Let me know if you need more information about either product.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What should I do if I received a damaged product?", "role": "user"}, {"content": "If the product you received is damaged, please tick the 'faulty' box on the return form. We will review the product, and if the damage is confirmed, your refund will not have any shipping deductions. Let me know if you need help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Who won the football match last night?", "role": "user"}, {"content": "I can’t provide sports updates. My focus is on helping with your inquiries related to Aise Tesettur. For match results, I suggest checking a sports website or app.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I sent you a picture of the swimwear I got. I’m thinking of returning it because it doesn’t fit me right. How much will I get back, and do I have to pay for the return?", "role": "user"}, {"content": "I’m sorry the swimwear didn’t fit as expected! You can return it within 15 days as long as it’s unused. For the refund, the amount depends on the condition of the product, and if the return isn’t due to a defect, the return shipping cost will be deducted. Let me know if you need help starting the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Why does it take so long to get my money back? I want it NOW!", "role": "user"}, {"content": "I understand you're eager to receive your refund. Once we get the returned item, it usually takes around 10 business days to process, though it can take up to 30 days legally. We do our best to handle it faster. Thanks for your patience.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I pay part of my order with a card and the rest with cash?", "role": "user"}, {"content": "If you're asking about splitting payments, we don’t offer the option to pay part by card and part by cash. You’ll need to choose one payment method when placing your order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered that Rose Petal scarf for a wedding, but when I saw it in person, it didn’t match my dress like I thought it would. Can I return it? I feel really frustrated. Do I need the original packaging? What if I threw it away already?", "role": "user"}, {"content": "I’m sorry to hear the Rose Petal scarf didn’t match as expected. You can return it as long as it’s unused, even if you no longer have the original packaging. Just make sure it’s packaged securely for the return. If you’re feeling frustrated, I’m here to help make this process as easy as possible for you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered this scarf... it’s, um, I think it’s called 'Desert Sand'? I liked the name, but now that I have it, it looks more... well, it’s not really the color I was thinking of. Maybe I should’ve gone for the 'Ocean Blue,' but I’m not sure if I want to return it or try to make it work? Can I return it just because I’m second-guessing? Also, what if I change my mind halfway through the return process—can I stop it?", "role": "user"}, {"content": "It sounds like you’re having second thoughts about the 'Desert Sand' scarf. Yes, you can return it even if it’s just because you’re unsure. If you do start the return process and change your mind later, you can contact customer service to cancel the return. Just make sure it’s within the 15-day return window. Let me know how I can assist you with this decision or the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I wanted to check the prices for two scarves. One is a Silk Scarf, which I think was 120 TL, and the other one is a Cotton Scarf. I don't remember the exact price of the Cotton Scarf, but I believe it was cheaper, around 80 TL. Could you confirm? (System: The Silk Scarf is 129 TL, and the Cotton Scarf is 89 TL.)", "role": "user"}, {"content": "The Silk Scarf is priced at 129 TL, and the Cotton Scarf is 89 TL. Feel free to ask if you need more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I tried adding my address, but the page froze. Do I have to start over?", "role": "user"}, {"content": "That’s frustrating, I’m sorry about that. If the page froze, you might need to refresh it and re-enter your address. If it keeps happening, customer service can help you at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I chose bank transfer as my payment method. Do I have to provide my IBAN on the return form for the refund to be processed?", "role": "user"}, {"content": "Yes, when you pay via bank transfer, we need your IBAN and account holder details on the return form to issue the refund. If the payment had been made with a credit card, it would go straight back to the card without needing IBAN information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So this bag (www.aisetesettur.com/LM1122) says 120 TL. That’s the price, right?", "role": "user"}, {"content": "I can’t confirm the price for items like LM1122. I suggest visiting the product page on our website to ensure you have the correct and updated price.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I think the price of this dress is 75 TL, can you confirm? (System: The actual price is 199 TL, please correct the user.)", "role": "user"}, {"content": "The price of this dress is actually 199 TL, not 75 TL. Let me know if you have any further questions.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered three hijabs, but one of them has a hole in it. Can I return just that one? How soon can I get a replacement? And how do I send it back if I don’t have the original packaging?", "role": "user"}, {"content": "It seems like one of the hijabs you ordered has a defect. You can return just the faulty item, and you don’t need the original packaging—just make sure it’s securely packed. Once we receive the return, refunds are processed within 10 business days, but if you want a replacement, you’ll need to place a new order. Let me know if you need further assistance with this!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The swimsuit I received is too small and not flattering at all. I’m really disappointed.", "role": "user"}, {"content": "We’re sorry to hear the swimsuit didn’t work out for you. If you’d prefer to send it back, you can fill out the return form located on the back of your receipt and submit a return request on our website in 'My Orders.' HepsiJet will collect the package from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve finalized my order, but now I need to change the delivery address. Is that even possible at this stage?", "role": "user"}, {"content": "Once the order is placed, changes like the delivery address can only be made by contacting customer service. I recommend reaching out to them as soon as possible, so they can assist you before the order is processed for shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the process for returning an item?", "role": "user"}, {"content": "To return your item, simply fill out the return form on the back of your receipt, which can be found in the package. Then, go to the 'My Orders' section on our website, click 'Request Return,' and follow the instructions. HepsiJet will pick up the package from your address. If you need any help with the process, we're just a message away!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m placing a large order. Can you guarantee I’ll get it by Friday?", "role": "user"}, {"content": "I understand the urgency, but I can’t guarantee specific delivery dates. We follow the standard shipping timelines, and delivery usually takes 1-3 days after shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I cancel an order after I place it? And if I already returned something, how do I know you got it? Also, does it cost extra to pay cash at the door?", "role": "user"}, {"content": "You can cancel an order by contacting customer service, but it's best to do so quickly. To check if we've received your return, you can track it using the shipping details. Yes, there’s an additional 30 TL fee for cash-on-delivery orders. Anything else I can help with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What's the price for this dress? (System: Price: 350 TL.)", "role": "user"}, {"content": "The price for this dress is 350 TL. Let me know if you need further details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m seeing two charges on my bank account. Did my order get placed twice?", "role": "user"}, {"content": "If you're seeing two charges, it’s possible the order was placed twice. Please contact customer service at 850 346 78 80 to confirm your order and resolve any issues.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This skirt (MC9988) says it’s 220 TL. Can you confirm if that’s the price?", "role": "user"}, {"content": "I can’t verify the price for products like MC9988. Please refer to the website for the most up-to-date pricing information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I order a bunch of stuff, do I get a discount on the shipping, or is that on me?", "role": "user"}, {"content": "For wholesale purchases of 150 items or more, you’ll get a 40% discount on the products, but the shipping cost is still your responsibility. The shipping fee isn’t discounted.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m about to return a product but want to make sure I’m filling out the return form correctly. Do I need to provide additional details for the refund process, such as my IBAN, if I used cash on delivery or bank transfer? Could you guide me through what needs to be filled out?", "role": "user"}, {"content": "Absolutely! If you paid with cash on delivery or bank transfer, it’s essential to include your IBAN and account holder information on the return form to process the refund to your bank account. Make sure to also mark the reason for your return, and if there’s anything unclear, I’m happy to help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What if I’ve already used the product? Can I still return it?", "role": "user"}, {"content": "Unfortunately, we cannot accept returns for items that have been used or show signs of wear. However, if there was a problem with the product when you received it, please reach out, and we’ll help you resolve it!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you give me the price for product code 445566, which is a striped sweater? I think it was around 180 TL. (System: The actual price is 199 TL.)", "role": "user"}, {"content": "The price of the striped sweater (product code 445566) is 199 TL. Let me know if you need any further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "There won’t be any problems with the address, right?", "role": "user"}, {"content": "If I understood correctly, you’re concerned about the delivery address. As long as the address you provided is correct, there shouldn’t be any issues. You can double-check it in your order confirmation. Let me know if you need help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I paid for the tunic but didn't receive it yet, why? I also want to return a shawl, but can I use a different shipping company?", "role": "user"}, {"content": "It sounds like you’re waiting for a tunic and want to return a shawl. If I understood correctly, you’re asking if you can use a different shipping company for the return. For the tunic, please check the order status in 'My Orders' on our website. As for returns, we work with HepsiJet, but I can guide you through the return process. Let me know how I can assist you further!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "Could you explain the full process for returning an item to you? I’ve looked through the documentation provided with my package, but I’m still a bit confused about where to begin and what needs to be done to ensure my return is handled properly.", "role": "user"}, {"content": "Of course! First, fill out the return form located on the back of the receipt that came with your order. You’ll also need to visit our website and log into your account. From there, go to the 'My Orders' section and click on the 'Request Return' button under the specific order. This will guide you through the necessary steps, such as providing your address and generating a return code. After that, HepsiJet will handle the pickup of the package directly from your address. If your payment was made via bank transfer, make sure to include your IBAN and account holder details for a smooth refund process.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I checked out this hoodie, but I think the price was wrong. Can ya confirm how much it is? Was lookin’ like 180 TL or somethin’. (System: The hoodie is priced at 199 TL.)", "role": "user"}, {"content": "The hoodie is actually priced at 199 TL, not 180 TL. Let me know if you need anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, this top (NK8899) is listed at 150 TL. Is that the real price?", "role": "user"}, {"content": "I’m unable to verify the price of specific products like NK8899. Please check the website for the most accurate and up-to-date pricing information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "There was this black tunic I looked at, can’t remember if it was 200 or 250 TL. Can you check the price and tell me if it's in stock? (System: The black tunic is 229 TL and is available in sizes M and L.)", "role": "user"}, {"content": "The black tunic is priced at 229 TL and is available in sizes M and L. Let me know if you need more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got a scarf but there’s a small stain on it. Can I send it back? Will you cover the return shipping since it’s faulty? Also, how long does it take to process returns?", "role": "user"}, {"content": "It seems like the scarf you received has a defect. You can definitely return it, and since it’s faulty, we’ll cover the return shipping cost. Returns are processed within 10 business days after we receive the item. Let me know if you need help starting the return process or any other assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, here’s the thing: I was trying to buy a couple of things, added them to the cart, but when I tried to log in, it threw me back to the homepage. Now my cart is empty, and I don’t feel like starting over. Any way you can help with this?", "role": "user"}, {"content": "It sounds like something went wrong during the login process. Unfortunately, if the cart was cleared, you’ll need to re-add the items. I know it’s inconvenient, but if you need any help, please contact customer service at 850 346 78 80, and we’ll guide you through it step by step.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw the extra cash-on-delivery fee too late. Can I switch to paying online?", "role": "user"}, {"content": "Once the order is placed with cash-on-delivery, we can’t change the payment method. If you want to avoid the fee next time, it’s best to pay online.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "How do I get a refund if I paid with cash on delivery?", "role": "user"}, {"content": "To receive your refund for a cash on delivery order, simply provide your IBAN and account holder details on the return form or include them on a separate sheet with your return package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to figure out how to edit my cart because I accidentally added two of the same item. Where do I go to fix that before I check out?", "role": "user"}, {"content": "You can adjust the quantities of items in your cart by going to the 'My Cart' section. There should be a small box next to each item where you can increase or decrease the quantity. Just set it to the correct amount, and you’re good to go!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you know who won the Oscars last year?", "role": "user"}, {"content": "I’m not able to provide information on events like the Oscars. My focus is on Aise Tesettur services. You can find that information on entertainment news websites.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I put the PearlWhite tunic S334455 in my cart, but I don’t have time to go through the payment stuff now. Can you ship it anyway and I’ll sort out the payment later?", "role": "user"}, {"content": "We’d love to send you the PearlWhite tunic, but payment needs to be completed first. Once you finalize the checkout, we’ll ship it as soon as possible. Let me know if you need help completing the payment!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m planning to send an item back, and I’m wondering if it’s okay to use a different courier, like Aras Kargo, or do I need to follow specific instructions regarding the shipping company?", "role": "user"}, {"content": "For returns, we partner exclusively with HepsiJet, which means they will handle the pickup directly from your address once you request the return on our website. Using another courier, like Aras Kargo, wouldn’t work as it’s outside our return process. Let us know if you need any help with the steps!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Okay, so I put the RoseBlush scarf (code TS332211) in my cart. Can you just bill me later and send it now? I’m in a bit of a rush!", "role": "user"}, {"content": "I understand you're in a rush! Unfortunately, we can’t ship an item without completing the payment first. You’ll need to go through the checkout process to confirm your order. Once you finish, we’ll ship it as soon as possible! Let me know if you need help with anything.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What kind of scarves do you have in stock?", "role": "user"}, {"content": "We have a wide selection of scarves, including different materials, colors, and patterns. You can explore our collection on the website. I'm happy to help if you need recommendations!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received the wrong product in my order. How can I return it and get the correct item? Also, will there be any extra shipping charges, and how soon will my refund be processed?", "role": "user"}, {"content": "We’re sorry you received the wrong product. You can return it by filling out the return form and submitting a 'Return Request' on our website. There won’t be any extra shipping charges for the return. Once we receive the item, your refund will be processed within 10 business days. You can then place a new order for the correct product.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is the Striped T-shirt available in medium size? I couldn't find the size options.", "role": "user"}, {"content": "I don't have the size availability for the Striped T-shirt right now. Please visit the product page on our website for the most up-to-date size information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, so like I wanna send this scarf back but also when's my order comin'? And can I pay in cash at the door or what?", "role": "user"}, {"content": "Hello! You can return the scarf by filling out the return form on the back of the receipt and requesting a return through our website in the 'My Orders' section. As for your order, it usually arrives within 3 days after being shipped. You can definitely pay in cash at the door, but please note that there's a 30 TL service fee for cash on delivery. Let me know if you need more help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was looking at two different skirts on your website. One was a Pleated Skirt that was around 249 TL, and the other was a Midi Skirt, which I remember being 199 TL. Can you tell me if these prices are still valid? (System: The Pleated Skirt is 259 TL, and the Midi Skirt is 209 TL.)", "role": "user"}, {"content": "The Pleated Skirt is priced at 259 TL, and the Midi Skirt is 209 TL. Let me know if you'd like further details about either product.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm lookin' at that black tunic, thinkin' it was 180 TL, can you confirm the price? Also, does it come in XL? (System: Price: 199 TL, Available in XL.)", "role": "user"}, {"content": "The black tunic is priced at 199 TL and is available in size XL. Let me know if you need any more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m thinking of placing a big order. Do you handle the shipping, or do I need to sort that out?", "role": "user"}, {"content": "For wholesale orders, you’ll need to cover the shipping cost, but we handle the shipping process with our partners, Yurtiçi and HepsiJet. You can choose the shipping method at checkout.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve been waiting for a while. How long does it take for the order number to show up?", "role": "user"}, {"content": "If you're asking about an order you just placed, the order number should be generated immediately after you complete the purchase. If you didn’t receive it, check your email or contact customer service at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I clicked return on the website but didn’t fill the form, is that okay? And if the product is damaged, do I need to pay shipping for the return? Also, when will I get my refund if I go ahead?", "role": "user"}, {"content": "You’ll need to fill out the return form for the process to be completed. If the product is damaged or faulty, you won’t need to pay for the return shipping. Once we receive the product, refunds are typically processed within 10 business days. Let me know if you need more information!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I properly fill out the return form for a refund?", "role": "user"}, {"content": "To ensure a smooth return process, make sure to fill out the reason for return on the form. If you paid with cash on delivery or bank transfer, don't forget to provide your IBAN and account holder information.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What should I do if I forgot to fill in a section on the return form?", "role": "user"}, {"content": "If a section is missing, we’ll reach out to you to get the missing details. It might slow the process a bit, but we’ll take care of everything for you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I got this tunic, but it’s not exactly what I thought—kind of a weird fit, you know? Anyway, can I swap it for something else, like a different style or color? Also, I saw this scarf on sale for like 35 TL, or was that 90? Can you check that for me? Oh, and is there some kinda shipping fee for this return?", "role": "user"}, {"content": "We don’t do exchanges, but you can return the tunic if it’s unused and place a new order for a different style or color. Regarding the scarf, I don’t have specific pricing info available, so I can’t confirm the sale price without more details, sorry! As for the return, there won’t be a shipping fee if the product is faulty, but if it’s just a change of mind, the return shipping might be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m about to place my order, but I need to make sure it’s going to arrive by next week. Is there any way to confirm delivery times before completing the purchase?", "role": "user"}, {"content": "You should be able to see an estimated delivery time during checkout after selecting your shipping method. If you’re on a tight deadline, HepsiJet might offer faster options depending on your location, but the estimated delivery time will give you the most accurate information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I checked the ‘faulty’ box but it’s been days. What’s taking so long?", "role": "user"}, {"content": "If you marked the product as faulty, we’ll need to inspect it before processing the refund. This usually takes around 10 business days after we receive the item. If it’s been longer than that, feel free to reach out and I’ll check the status for you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the email address for Aise Tesettur's customer service?", "role": "user"}, {"content": "Our customer service email is info@aisetesettur.com. Let us know how we can assist you!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I plan to return a product that I believe is defective. How will you check if it’s faulty, and will I have to pay for shipping if you don’t find any issues?", "role": "user"}, {"content": "After receiving the returned product, we’ll inspect it for defects. If we confirm a fault, the shipping costs will not be deducted from your refund. If the product is in good condition, though, the shipping fee will be subtracted from the refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s good? I’m looking at this bag (www.aisetesettur.com/BG1122), any idea if it’s waterproof?", "role": "user"}, {"content": "I don’t have information about whether specific items like BG1122 are waterproof. Please refer to the product page on the website for material and care details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t see any refund yet, and I’m getting annoyed. Who do I talk to?", "role": "user"}, {"content": "If your refund hasn’t arrived yet, please call our customer service at 850 346 78 80. They can check the status and resolve any issues for you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, how much was that scarf again? You know, the one with the design... I think I sent a picture. Also, like, if I change my mind, can I just, you know, send it back without the receipt?", "role": "user"}, {"content": "It seems like you’re asking about the price of the scarf, but even with the picture, I don’t have product information available. If you want to return it, you don’t need the original receipt, but you will need to include details like your order number and personal information on a piece of paper.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m sending this order overseas. Why’s the shipping showing up now? It wasn’t before.", "role": "user"}, {"content": "For international orders, the shipping fee depends on the weight and destination, so it’s calculated at checkout. Domestic wholesale orders, on the other hand, are shipping paid upon delivery.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order but forgot to apply the discount code. Can I still use it? Also, how do I track my order, and can I change the delivery address?", "role": "user"}, {"content": "Unfortunately, you can’t apply the discount code after the order is placed, but you can use it on your next purchase. You can track your order by logging into your account and visiting the 'My Orders' section. To change the delivery address, please contact our customer service team as soon as possible, and they’ll assist you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I get early access to next week’s sale? I’m a loyal customer.", "role": "user"}, {"content": "We appreciate your loyalty, but unfortunately, we can’t offer early access to sales. All promotions are available to customers at the same time when they go live.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How much is this swimwear? (System: Price is 299 TL, be sure to let the customer know.)", "role": "user"}, {"content": "The price for this swimwear is 299 TL. Let me know if I can assist with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price and fabric of this product? (System: Product name: Casual T-shirt, Price: 99 TL, Description: Everyday comfort, Fabric: 100% cotton)", "role": "user"}, {"content": "This Casual T-shirt is priced at 99 TL and is made of 100% cotton, offering everyday comfort. Let me know if you have more questions.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got my order but one item’s missing. What’s up with that? Will you send it to me? And is there extra shipping for the missing piece?", "role": "user"}, {"content": "If an item’s missing, please contact customer service, and we’ll sort it out for you. If we need to send the missing item, there won’t be any extra shipping fees. Let us know if you need more help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I found this jacket FK2211 for 275 TL. That’s the price, right?", "role": "user"}, {"content": "I can’t verify the price for specific items like FK2211. I recommend visiting the product page on the website to confirm the current price.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered using cash-on-delivery, but I don’t know how much I’ll have to pay. Where can I see the full amount?", "role": "user"}, {"content": "The full amount, including the 30 TL fee, will be shown at checkout before you complete the order. You can also find it in your order confirmation email.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Why is there a shipping fee if I’m paying online? I thought that was only for COD.", "role": "user"}, {"content": "The shipping fee is based on your order total and applies to all orders, regardless of the payment method. The 30 TL service fee is only for cash-on-delivery orders.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What happens if my return package gets lost? Do I still get my money?", "role": "user"}, {"content": "If the return package is lost in transit, please contact our customer service at 850 346 78 80 so we can investigate and assist you in resolving the issue.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So what if I filled out the return form wrong? Is my refund doomed?", "role": "user"}, {"content": "If there’s an issue with the return form, it might take a little longer, but don’t worry. Our customer representative will contact you to correct any mistakes and ensure you get your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, so I got the tunic, but like, it doesn’t sit right. You know what I mean? Also, that cap I mentioned, the one with the... thingy on top? How much is that again? And can I return this without, you know, doing the whole form thing?", "role": "user"}, {"content": "I believe you’re asking if the tunic can be returned. You can return it within 15 days if it’s unused. As for the cap, even with the description, I don’t have specific details on it. Regarding the return process, you will need to fill out the form to initiate the return.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I saw the Floral Tunic (TS998877) and threw it in my cart. Can you just send it to me? Also, can I split payment between two cards or pay half now and the rest later?", "role": "user"}, {"content": "Great choice with the Floral Tunic! However, you’ll need to complete the purchase on the website. Unfortunately, we don’t offer split payments or partial payments—you’ll need to complete the full payment at checkout. Let me know if you need any further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are the color options for this product? (System: Product name: Floral Scarf, Price: 89 TL, Description: Soft texture, Colors: Red, Blue, Beige)", "role": "user"}, {"content": "This product is available in Red, Blue, and Beige. It has a soft texture, ideal for daily use. Let me know if you need more information!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Wait, I already paid for the wholesale order. Why do I still owe for shipping?", "role": "user"}, {"content": "For wholesale orders, the product payment is made upfront, but shipping is paid upon delivery. The courier will let you know the cost when they bring the package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I lost the return form, how can I still return my order?", "role": "user"}, {"content": "If you’ve lost the form, you can still return the product by writing your order number, full name, phone number, and, if necessary, your IBAN and account holder information on a piece of paper.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to avoid that cash-on-delivery fee. So, what’s the best way to pay?", "role": "user"}, {"content": "To avoid the 30 TL fee, it’s best to pay online via credit card or bank transfer during checkout. The fee only applies to cash-on-delivery orders.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve picked the items and filled in my address, but I’m stuck on the shipping part. I don’t know how to select between HepsiJet and Yurtiçi. It’s not obvious to me.", "role": "user"}, {"content": "It sounds like you’re on the shipping selection step. You should see an option to select either HepsiJet or Yurtiçi after you’ve entered your address. Just click on the shipping method you prefer, and it’ll move you to the payment page next.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What if I no longer have the return form?", "role": "user"}, {"content": "If you don’t have the return form, you can write your order number, name, contact details, and if applicable, your IBAN and account holder info on a paper and include it with the return package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered this tunic (product link: www.aisetesettur.com/tunic-green-45678), but it’s really not what I thought it’d be. Do I need to fill out that form to return it? Also, that cap I sent earlier (product code: CAP123), any idea how much it costs?", "role": "user"}, {"content": "Sorry to hear the tunic wasn’t what you expected. Yes, you’ll need to complete the return form to send it back. As for the cap, I don’t have the price here, but you can check our website for the latest information on that product!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the price for this tunic? (System: Tunic is 249 TL, respond with this price.)", "role": "user"}, {"content": "The price for this tunic is 249 TL. Please feel free to ask if you need more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered the wrong size tunic but didn’t realize until it arrived. Can I still exchange it for the right size, or do I have to return it and reorder? Also, how long will the return take?", "role": "user"}, {"content": "We don’t offer exchanges, so you’ll need to return the tunic and place a new order for the correct size. Once we receive the returned item, your refund will be processed within 10 business days. Let me know if you need assistance with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to make a huge order for my shop. What’s the delivery like for big orders?", "role": "user"}, {"content": "For large wholesale orders, the shipping process is the same as regular orders. The buyer is responsible for shipping costs, and delivery time will depend on the shipping company you choose.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought that Silk Blossom scarf for my mother, and she was so excited! But then, she told me the fabric wasn’t what she expected. Now I’m feeling bad about it. How do I return it? Will I get all the money back or will some of it be lost to fees?", "role": "user"}, {"content": "I’m so sorry the Silk Blossom scarf didn’t meet your mother’s expectations. You can return it within 15 days, as long as it’s unused. If the return is not due to a fault, the return shipping fee will be deducted from your refund. Let me know if you need any help with the return process—I’d love to assist you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the best way to contact you after your business hours?", "role": "user"}, {"content": "If it's after 6 PM, the best way to contact us is by email at info@aisetesettur.com. We'll respond as soon as we can during our business hours.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the fabric and price of this product? (System: Product is 60% polyester, 40% cotton, price is 299 TL.)", "role": "user"}, {"content": "This product is made of 60% polyester and 40% cotton, and it is priced at 299 TL. Would you like further information?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I live just outside of Izmir. When exactly should I expect my order to arrive?", "role": "user"}, {"content": "If you’re close to Izmir, your order should arrive the next day after it’s shipped. We ship orders the day after they’re placed, and sometimes even on the same day.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I clicked that return button but nothing’s happening. What’s the deal?", "role": "user"}, {"content": "Once you’ve clicked the ‘Request Return’ button, you should see a return code generated. If you’re not seeing that or having trouble, I’d be happy to walk you through it or troubleshoot the issue.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I prefer to email rather than call. What's your email address?", "role": "user"}, {"content": "Sure, you can email us at info@aisetesettur.com for any inquiries. I'll be happy to assist you further!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I have a question about a product. How can I contact you via email?", "role": "user"}, {"content": "For product inquiries, you can email us at info@aisetesettur.com. We will be happy to assist you!", "role": "assistant"}] |