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[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t see the cash-on-delivery option at checkout. Why can’t I pick that?", "role": "user"}, {"content": "If you don’t see cash-on-delivery, it might not be available for your location or order. You can still complete the order using a credit card or bank transfer.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was checking out the website and found a Knit Cardigan and a Maxi Dress. I remember the cardigan being around 220 TL and the dress was about 330 TL. Are these prices still accurate? (System: The Knit Cardigan is 249 TL, and the Maxi Dress is 329 TL.)", "role": "user"}, {"content": "The Knit Cardigan is priced at 249 TL, and the Maxi Dress is 329 TL. Let me know if you'd like more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I change the color of the dress I ordered? It hasn’t shipped yet, so it should be easy, right?", "role": "user"}, {"content": "I understand your request, but once an order is placed, we have to follow our procedures, and I can’t modify the color or item. You can return the item and place a new order once it arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I was checkin' out this hoodie, but I forgot the price. Think it was around 180 TL? Can ya check? Also, I’m lookin’ at those floral scarves, do they come in different colors? (System: Hoodie price: 199 TL, Floral scarves available in Red, Blue, and Beige.)", "role": "user"}, {"content": "The hoodie is priced at 199 TL, not 180 TL. The floral scarves come in Red, Blue, and Beige. Let me know if you need more details.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’ve been reviewing the return policy on your website, but I’m still a bit unclear about how to initiate a return for one of the products I received. Could you walk me through the return process and let me know what details I need to provide?", "role": "user"}, {"content": "No problem! To start the return process, first fill out the return form, which is located on the back of the receipt that came with your package. Then, go to our website and log in. Navigate to 'My Orders,' find the item you want to return, and click 'Request Return.' You’ll be prompted to provide details like your address, and the system will generate a return code for you. If your payment was made via bank transfer, be sure to include your IBAN and account holder information on the return form. Once that’s all done, HepsiJet will come to your address to pick up the package.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m trying to send an item back but wasn’t sure which courier to use. Would it be possible to ship it through Aras Kargo instead of waiting for a specific courier?", "role": "user"}, {"content": "For returns, we only use HepsiJet, which will come to your address after you submit a return request on our website. We recommend waiting for HepsiJet to avoid complications, as using another courier like Aras Kargo wouldn’t be part of our return process.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I find modest swimwear on your website?", "role": "user"}, {"content": "Yes, you can find modest swimwear on our website. We offer different styles to suit your needs. Please let me know if you have any questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I think the price of this coat is 199 TL, is that correct? (System: Price is 349 TL.)", "role": "user"}, {"content": "The price of this coat is actually 349 TL, not 199 TL. Let me know if you need any further information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, what happens if I refuse to pay the cash-on-delivery fee? Can I still get my package?", "role": "user"}, {"content": "If you refuse to pay the cash-on-delivery fee, the courier won’t be able to complete the delivery. The 30 TL fee is required for that payment method.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Where is your customer service located? Can I contact them by phone?", "role": "user"}, {"content": "You can reach our customer service by calling 850 346 78 80. We're available from 8 AM to 6 PM. Let me know if you need anything else!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "There won’t be any issues with the shipment, right?", "role": "user"}, {"content": "If you’re worried about shipment issues, we do everything possible to ensure smooth deliveries. You can track your order through our website. Let me know if you'd like assistance with tracking or any other concerns!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to cancel my order. How can I do that, and will I get a refund?", "role": "user"}, {"content": "To cancel your order, please contact our customer service team. If the cancellation is successful before the order is shipped, a full refund will be processed. If the order has already been shipped, you can return the product for a refund once it arrives. Let us know how you'd like to proceed!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m interested in the tunic with product code 112233. Can you tell me the price and what colors are available? (System: Price: 219 TL, Colors: Black, Navy, and Grey.)", "role": "user"}, {"content": "The price of the tunic (product code 112233) is 219 TL, and it's available in Black, Navy, and Grey. Let me know if you need further details.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I made a bank transfer payment for my order. Should I write my IBAN information on the return form, or will the refund be processed without it?", "role": "user"}, {"content": "Since you paid via bank transfer, please make sure to include your IBAN and account holder details on the return form. This is required to process the refund. If you had paid by credit card, there would be no need for IBAN, as refunds are handled automatically back to the card.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve got everything ready, hit the 'buy' button, but now I’m staring at a spinning circle. Is this supposed to happen? Should I just sit here and hope for the best?", "role": "user"}, {"content": "It sounds like you’re stuck waiting for the next step. The spinning circle usually means the page is loading. I’d recommend waiting a bit longer, but if it’s taking too long, try refreshing the page or checking if the order confirmation landed in your email.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The item I received seems to have a defect. How do I initiate a return for a faulty product, and do I need to cover the shipping fees, or are those waived in cases like this?", "role": "user"}, {"content": "I’m really sorry you received a defective product. Please use the regular return process and mark the 'faulty' box on the return form. Once we confirm the defect, we’ll refund you without deducting the shipping fees. Let me know if you need any help during the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I sent you a screenshot of that jacket—can you confirm if it’s waterproof?", "role": "user"}, {"content": "I can’t confirm if the jacket in the screenshot you sent is waterproof. Please check the product page for details about the material and waterproof features.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to return my order, but I don’t have the original packaging anymore. Can I still return it? Also, how do I get my refund, and how long will it take?", "role": "user"}, {"content": "You can still return the item even if you don’t have the original packaging, as long as the product is unused and in good condition. Once we receive the returned item, your refund will be processed within 10 business days and issued to the payment method you used when placing the order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I saw this cap, it’s like navy with a stripe, I sent the link. Can you check the price on that? And also, if I need to return something, do I really need to fill out the form? Can't I just send it back?", "role": "user"}, {"content": "I think you’re asking about the price of the cap, but even with the link, I don’t have pricing information available. For returns, the form is necessary to track and process your request. You can’t skip that step, unfortunately.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a swimwear but haven’t gotten a confirmation. Also, I saw a floral scarf online, can you tell me the price? And if I need to cancel this order, how does that work?", "role": "user"}, {"content": "If you haven’t received a confirmation, please check with our customer service to make sure your order went through. I can’t give you the price of the floral scarf without more info like a link or image. If you need to cancel the order, contact us as soon as possible, and we’ll process the cancellation if the order hasn’t shipped yet.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I can’t seem to locate my return form. Would it be possible to still send back the product without it? If so, what information should I include to make sure my return gets processed?", "role": "user"}, {"content": "If you don’t have the return form, you can still return the item. Just include a note with your order number, full name, and phone number. If you paid via cash on delivery or bank transfer, add your IBAN and account holder details too. That’s all we need!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What if I need less than 150 items but still want a discount? Is that possible?", "role": "user"}, {"content": "The wholesale discount is only applied for orders of 150 items or more. For smaller orders, the regular pricing will apply.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is your phone number? How can I contact you?", "role": "user"}, {"content": "You can reach our customer service at 850 346 78 80 from 8 AM to 6 PM. Is there anything else I can assist you with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve got my eye on this item: HT6665. Do you know if it’s lightweight?", "role": "user"}, {"content": "I don’t have information on the weight or feel of specific products like HT6665. For more details, please refer to the product page on our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve selected the items I want, went through the whole checkout process, but when I get to the payment part, it’s not letting me select my card. I’ve tried multiple times, and it just won’t work. What’s going on?", "role": "user"}, {"content": "That’s definitely frustrating. If the card selection isn’t working, it could be a temporary issue with the site or browser compatibility. I suggest trying a different browser or clearing your cache. If you’re still having trouble, please contact customer service at 850 346 78 80, and we’ll assist you in completing the payment.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I think my product is defective, but what happens if I return it and it turns out to be fine? Will I still have to pay for the shipping?", "role": "user"}, {"content": "If we find the product to be in good condition after inspecting it, the shipping fee will be deducted from your refund. If there’s a defect, we won’t charge you for the shipping costs.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How many days do I have after receiving the product to return it?", "role": "user"}, {"content": "We give you 15 days from the day your order arrives to decide if it’s right for you. We hope everything was perfect, but if you’re not completely happy, please don’t hesitate to start a return. We’re more than happy to guide you through the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to pay, but it won’t let me. What’s going on?", "role": "user"}, {"content": "It sounds like there’s an issue with the payment process. I suggest refreshing the page or using a different browser. If that doesn’t help, customer service can assist you directly at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I checked out and everything, but I didn’t get any confirmation. What’s the deal?", "role": "user"}, {"content": "You should receive a confirmation email with your order details. If it hasn’t shown up yet, check your spam folder or wait a little longer—it should be coming soon.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got my order number starting with 'TS,' but now I realize I ordered the wrong size. Can I change the product, or do I have to cancel the whole thing?", "role": "user"}, {"content": "If you need to change the product after placing the order, it’s best to contact customer service as soon as possible. They can assist with modifications before the order is shipped. If it’s too late, you might need to return the item once you receive it.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the fabric and price of this product? (System: Product name: Black Maxi Dress, Price: 329 TL, Description: Elegant and flowy, Fabric: 100% viscose)", "role": "user"}, {"content": "This elegant Black Maxi Dress is priced at 329 TL and is made of 100% viscose. It's perfect for formal occasions. Is there anything else I can assist you with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered the black shawl with the golden details, but it still hasn’t been shipped! Can I cancel it if it’s taking too long? Also, how do I check if it’s out of stock?", "role": "user"}, {"content": "It sounds like you're waiting for the black shawl with golden details and are considering canceling due to the delay. Unfortunately, we can’t cancel an order once it’s placed, but you can return it after it arrives if you no longer want it. To check if it’s out of stock, visit the product page on our website. For updates on shipping status, you can contact customer service. Let me know if you need more help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "That coat you posted a couple of days ago on Insta, it was on sale for 200 TL. Still that price?", "role": "user"}, {"content": "I’m unable to confirm if the coat from our Instagram post is still on sale for 200 TL. Please check the website for the current pricing and offers.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I didn’t even open the package but decided I don’t want it. Can I return it without problems?", "role": "user"}, {"content": "Yes, you can definitely return it within 15 days as long as the product is not used or damaged. Just fill out the return form and request a return on our website, and HepsiJet will pick it up from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How long do I have to return an item, and how will I receive my refund?", "role": "user"}, {"content": "You have 15 days from the date of receipt to return an item. Once we receive the returned product, your refund will be processed within 10 business days. If the product is faulty, the shipping cost will not be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, funny story: I was ordering this really cute tunic, but I forgot to apply the discount code before I completed the order. Can I still get the discount applied now? Or do I have to cancel and reorder?", "role": "user"}, {"content": "Once the order is placed, we can't apply a discount code retroactively. If the order hasn't shipped yet, you can cancel it and place a new one with the discount code. However, if the order has already shipped, you'll need to accept it and then return it for a refund if you'd like. Let me know how you'd like to proceed!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I just got that white scarf with the lace trim, but there’s a small tear in it. Do I still have to pay return shipping if it’s faulty? How long will it take for me to get a new one or my money back?", "role": "user"}, {"content": "Sorry to hear about the tear in the white scarf with lace trim! If the product is faulty, you don’t have to pay for return shipping. Once we receive the item, you can expect a refund within 10 business days. Let me know if you need any help starting the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I found this cardigan on your site: www.aisetesettur.com/product/998877. Can you confirm the price and let me know if it's available in medium? (System: Price: 229 TL, Available in medium size.)", "role": "user"}, {"content": "The price of the cardigan is 229 TL, and it is available in medium size. Let me know if you need more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I send you an email if I have any issues?", "role": "user"}, {"content": "Certainly! Feel free to email us at info@aisetesettur.com with any issues, and we will assist you as soon as possible.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hi there, I bought this tunic for my grandmother for her birthday (https://www.aisetesettur.com/product/12345, but she says the color isn’t what she expected. Can I return it? How much will I get back for it, and do I have to pay for the return shipping?", "role": "user"}, {"content": "Thank you for reaching out! You can return the tunic as long as it’s unused within 15 days. Unfortunately, I can’t provide specific pricing details here. Please visit our website to view the product's price, and you’ll be able to follow the return process. If the item isn’t faulty, the return shipping cost will be deducted from your refund. Let me know if you need any help with this!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to change the product I ordered. Can I swap it before it ships?", "role": "user"}, {"content": "Once the order is placed, changes to the product can only be made by contacting our customer service. Please reach out to 850 346 78 80, and they’ll assist you with the modification.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you confirm the size options for the Knit Cardigan? I believe it was available in both S and L. Also, how do I request a return if I need to? (System: Available in S and L. To request a return, fill out the form online and follow the instructions.)", "role": "user"}, {"content": "The Knit Cardigan is available in sizes S and L. To request a return, simply fill out the form in the 'My Orders' section on our website, and follow the instructions provided. Let me know if you need more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "These packages are a bit big, will they fit?", "role": "user"}, {"content": "If I understood correctly, you’re asking if the packages will fit in your mailbox or delivery area? Package sizes vary, but if you're concerned, the courier will leave a notice for pickup if needed. Let me know if you need more details!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I did everything with the return thing, but haven’t heard back. And when do I get my refund if it’s all good?", "role": "user"}, {"content": "After completing the return process, the refund is typically processed within 10 business days. If the item was faulty, there will be no shipping deduction; otherwise, shipping costs will be taken out. If you haven't heard back yet, you can contact customer service for an update. Is there anything else I can check for you?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Uhm… so like, the thing with the scarf I got… it’s not, like, you know, it’s not… and I wanted it in blue, but maybe I clicked wrong? Anyway, it’s not working for me, so… what now? Can I fix it or something?", "role": "user"}, {"content": "If I understood correctly, it sounds like you received the wrong color scarf and would prefer blue instead. If that’s the case, you can return the one you have and place a new order for the correct color. Let me know if you need help with the return process or ordering the right scarf!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m returning a product, and I believe it’s faulty. Should I mark anything specific on the return form, or will it be checked regardless? Will I be charged for shipping if the product is defective?", "role": "user"}, {"content": "If you believe the product is faulty, please make sure to check the 'faulty' box on the return form. That way, we’ll inspect it specifically for defects. If the item is confirmed faulty, we won’t deduct the shipping cost from your refund. If no fault is found, however, the shipping cost will be deducted.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "How long does it take to get a refund?", "role": "user"}, {"content": "Once we receive the returned package, it usually takes about 10 business days to process your refund. We strive to complete it as quickly as possible, typically by Friday. Legally, we have up to 30 days, but we do our best not to keep you waiting that long.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "After receiving my order, I’ve decided that I want to return one of the items. However, I’m a little unclear about the exact return procedure and what information I’ll need to provide. Could you outline the steps I should follow to ensure the return is processed smoothly?", "role": "user"}, {"content": "Of course! Here’s what you need to do: First, fill out the return form found on the back of the receipt in your package. Then, visit our website, go to 'My Orders,' and click 'Request Return' for the item you want to send back. You’ll be guided through the necessary steps and receive a return code at the end. If you paid via bank transfer, be sure to include your IBAN and account holder details. Once the return is requested, HepsiJet will come to your address to collect the package. The return process is smooth, and we’ll ensure everything is handled promptly!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What colors are available for this product? (System: Product name: Knit Beanie, Price: 79 TL, Description: Cozy and warm, Colors: Black, Grey, Burgundy)", "role": "user"}, {"content": "This Knit Beanie comes in Black, Grey, and Burgundy, designed to be cozy and warm for winter. Is there anything else I can assist with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the black shawl, but I’m starting to think maybe I should’ve gone for the grey instead. Can I return it even if I’ve taken it out of the packaging? And if I decide to buy the grey one, can I use a discount code with the refund from this one?", "role": "user"}, {"content": "If you’re having second thoughts about the black shawl, you can return it within 15 days, even if you’ve taken it out of the packaging, as long as it hasn’t been used. You can absolutely use a discount code on a new purchase, but the refund and discount are processed separately. Let me know if you need help with the return or finding the grey shawl!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I got a faulty product. How do I return it?", "role": "user"}, {"content": "You can return the faulty product by checking the 'faulty' box on the return form. Once we receive the item, we’ll inspect it, and if the fault is verified, we’ll waive the shipping fee from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to get that blue scarf with the silver details for a friend’s birthday. If I add it to my cart, will I be able to send it directly to her? And how much would shipping be?", "role": "user"}, {"content": "The blue scarf with silver details sounds like a beautiful gift! You can definitely send it directly to your friend—just enter her address during checkout. The shipping cost will depend on the total order value and destination, but you’ll see the exact amount when completing your order. Let me know if you need any help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "By when should I return the product if I don’t want it anymore?", "role": "user"}, {"content": "You have up to 15 days from the date of delivery to return the item. We truly want you to love your purchase, but if you’ve changed your mind, no worries at all! We’ll assist you in getting everything sorted out quickly and efficiently.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the currency of Brazil?", "role": "user"}, {"content": "I can’t answer questions unrelated to Aise Tesettur. For information about currencies, I recommend searching online for quick answers.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order for swimwear but forgot to add a tunic. Can I add it now? Also, when will my order be shipped, and what if I’m not home when it arrives?", "role": "user"}, {"content": "Once an order is placed, unfortunately, we can’t add more items to it. You can place a new order for the tunic separately. Your swimwear will be shipped either the same day or the next, and if you’re not home when it arrives, the delivery can be rescheduled, or you can pick it up from the shipping office.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I believe this scarf was 75 TL, correct? (System: Scarf is priced at 99 TL, please inform the customer.)", "role": "user"}, {"content": "The price of this scarf is actually 99 TL. Let me know if I can help with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How much is this skirt? (System: Skirt is 199 TL.)", "role": "user"}, {"content": "The price of this skirt is 199 TL. Let me know if you need any additional information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, like, I did this thing with the return but I’m not sure if it went through, and what happens if the thing doesn’t get picked up? Also, the address is wrong on the site, can I fix it?", "role": "user"}, {"content": "If you're unsure about the return, you can double-check by going to the 'My Orders' section on our website. As for the pickup, HepsiJet will come to the address you provided, so make sure it's correct. You can update the address by contacting customer service, but please do so quickly to avoid any issues with delivery. Let me know if you need more help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What is the maximum period I can return an item after purchase?", "role": "user"}, {"content": "You can return the item within 15 days of receiving it. We know sometimes things don’t go as planned, and we’re committed to making sure the return process is easy and stress-free for you. Just follow the steps, and we’ll take care of the rest!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I lost that paper thingy for returning. What now?", "role": "user"}, {"content": "No worries, if you’ve lost the return form, you can write your order number, full name, phone number, and any necessary bank details on a paper and send it with the product. We’ll take care of the rest.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought the Midnight Breeze tunic because it looked amazing online, but when I got it, the color wasn’t what I expected at all... It’s making me question my choice. Can I return it easily? How much will I lose in shipping fees? I feel really unsure about this.", "role": "user"}, {"content": "It’s understandable to feel unsure when the color isn’t what you imagined! You can return the Midnight Breeze tunic within 15 days, as long as it’s unworn. The return shipping fee will be deducted from your refund if it’s not faulty. If you need support through the return process, I’m more than happy to help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I paid with cash on delivery, but now I’m thinking of returning it. Do I get the refund in cash? And what happens if I don’t have a bank account? Can you refund me another way?", "role": "user"}, {"content": "If you paid with cash on delivery, your refund will be sent to your bank account, so you’ll need to provide your IBAN. Unfortunately, we don’t offer cash refunds. If you don’t have a bank account, maybe you could use a family member's or friend's account, with their permission. Let me know if you have more questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "My order’s been shipped, but I haven’t gotten any updates. How do I track it?", "role": "user"}, {"content": "You should have received tracking information via email when your order shipped. If not, you can log in to your account and check the 'My Orders' section for tracking details. That will help you follow your package’s journey.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How can I get more information about your caps before placing an order?", "role": "user"}, {"content": "You can email us at info@aisetesettur.com for more details about our caps. We'll be happy to assist you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Look, I’ve been shopping here for years. How about you apply a personal discount on my order?", "role": "user"}, {"content": "I’m sorry, but I can only apply discounts that are part of official promotions. Please check our website for any current offers.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a couple things—cap, tunic, scarf—but I kinda messed up on the address. Can I still fix that before it ships? Also, I was looking at a specific swimwear, but I’m not sure if it’s still available or what the price is. Can you help me with that too? Oh, and how long do I have to return everything if I don’t like it?", "role": "user"}, {"content": "You can change the address, but you need to contact customer service right away to catch it before it ships. As for the swimwear, I can’t provide info about availability or price without a link or image of the product. You have 15 days to return the items as long as they’re unused. Let me know if you need more help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a ton of stuff, but it says the shipping’s on me. How do I calculate that?", "role": "user"}, {"content": "The shipping cost will be calculated at checkout based on the size and weight of your order. For large orders, it might be higher, but you’ll see the total before finalizing your purchase.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received my shawl but it’s a completely different color from what I ordered. What should I do? Can I exchange it, or do I have to return it and buy again? Also, do I need to pay for return shipping?", "role": "user"}, {"content": "It sounds like you received the wrong color shawl. Unfortunately, we don’t offer exchanges, so you’ll need to return the incorrect item and place a new order for the correct one. Since it’s a mistake on our end, we’ll cover the return shipping cost. Let me know if you need help with the return process or placing a new order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is this tunic priced at 150 TL? (System: Actual price is 199 TL.)", "role": "user"}, {"content": "The price of this tunic is actually 199 TL, not 150 TL. Let me know if I can help with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "These packages will be easy to pick up if I’m not home, right?", "role": "user"}, {"content": "If I understood correctly, you’re asking about package pick-up if you’re not home for delivery. If you're not available, the courier will either leave a pickup notice or attempt redelivery. You can also contact the courier directly to reschedule. Let me know if you need more information or tracking updates!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What if I made a mistake filling out the return form?", "role": "user"}, {"content": "Mistakes happen! If the form isn’t filled out properly, we’ll reach out to you to collect the missing information. It may cause a small delay, but we’ll handle it from there!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m ordering for my shop. Does the shipping take longer for wholesale orders?", "role": "user"}, {"content": "No, wholesale orders ship within the same time frame as regular ones. You can expect delivery within 1-3 days after the order is shipped, depending on your location.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I forgot some details on the return form. What now?", "role": "user"}, {"content": "If you forgot some details, don’t worry! We’ll get in touch with you to complete the information. It might cause a short delay, but we’ll ensure it gets sorted.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I received a faulty item. How should I proceed?", "role": "user"}, {"content": "We’re sorry to hear that! You can indicate the issue by checking the 'faulty' box on the return form. Once we inspect the item, if the defect is verified, we will process your refund without deducting the shipping costs.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What kind of scarves do you sell?", "role": "user"}, {"content": "We offer a wide range of scarves in various fabrics, colors, and patterns. You can find them on our website, and I’ll be happy to assist if you need recommendations.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to change the delivery address after placing my order. Is that possible? Also, how long will the delivery take?", "role": "user"}, {"content": "We can definitely assist you with changing the delivery address. Please reach out to our customer service team, and they will help you make the update. Delivery usually takes one day for cities near Izmir and up to 3 days for other locations. Feel free to ask if you have more questions!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I suspect the item I received is defective. Should I check anything on the return form to notify you, and will I have to cover the shipping fee if the product turns out to be fine?", "role": "user"}, {"content": "Yes, if you think the product is faulty, be sure to mark the 'faulty' option on the return form. This ensures we check for defects when the item is returned. If a fault is found, we’ll cover the shipping cost, but if there’s no issue, the shipping will be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm looking for tunics for modest fashion. Do you sell these?", "role": "user"}, {"content": "Yes, we offer a variety of tunics designed for modest fashion. Feel free to browse our collection online, and I'm here if you need assistance with your choice!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw this scarf online, www.aisetesettur.com/product/54321, and I think it was 75 TL. Can you confirm the price? (System: The scarf is 99 TL.)", "role": "user"}, {"content": "The price of the scarf is 99 TL, not 75 TL. Let me know if I can help with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I got an order coming from overseas, but how’s shipping calculated for that?", "role": "user"}, {"content": "For international orders, shipping is based on the total weight of your items. You’ll see the shipping cost at checkout before you finalize the purchase.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I paid for two tunics but only got one! where’s the other?? Also, I want to send one back but lost the form. Help! can I email someone about this?", "role": "user"}, {"content": "It seems like you’re missing one of the tunics from your order, and you want to return one but lost the return form. If I understood correctly, you’re asking if you can email someone about this issue. You can reach us at info@aisetesettur.com. For the missing item, please check the order status online, and for the return, you can still send it back by including your order number and details on a piece of paper. Let me know how else I can assist you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need some assistance. Should I call or email you?", "role": "user"}, {"content": "You can either call us at 850 346 78 80 between 8 AM and 6 PM, or email us at info@aisetesettur.com. We're here to help however you prefer!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, if I’m buying 150 items, that shipping fee better be free, right?", "role": "user"}, {"content": "Even with the 40% wholesale discount, the shipping fee isn’t free. You’ll still need to cover that cost for large orders.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to place a bulk order. What discount do you offer for wholesale purchases? Also, how much will the shipping cost be?", "role": "user"}, {"content": "For wholesale orders (150 items or more), we offer a 40% discount on the original product price. Shipping costs vary depending on the total order and are the responsibility of the buyer. Let us know if you have any further questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I got this cash-on-delivery thing, but what’s with the extra fee? What’s that about?", "role": "user"}, {"content": "The extra 30 TL fee is added to all cash-on-delivery orders, even if you pay by card at the door. It’s a service fee specific to that payment method.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is the price of the Wool Scarf still 120 TL? I saw it on sale earlier.", "role": "user"}, {"content": "I don't have the current price for the Wool Scarf. Please check the product page on our website for the most up-to-date pricing information.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m about to return an item and want to make sure I’ve completed the return form correctly. I paid with cash on delivery, so do I need to provide additional information like my IBAN to process the refund?", "role": "user"}, {"content": "Yes, for cash on delivery payments, you’ll need to include your IBAN and account holder details on the return form. This will ensure the refund is credited to your account. Don’t forget to mark the reason for return, and let me know if you need further help with the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I make a big order like 100 of those tunics, and how much would that be? Oh, and do I get a discount?", "role": "user"}, {"content": "For bulk orders of 150 items or more, we offer a 40% discount off the original product price. However, shipping costs are your responsibility. If you’re ordering less than that, the standard prices apply. Let me know if you’re interested in proceeding or if you need any further details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need my package fast, but I’m not sure which shipping company to pick. Which is faster?", "role": "user"}, {"content": "Both Yurtiçi and HepsiJet are fast, but HepsiJet might be quicker for certain areas. Either way, it’ll arrive within 1-3 days after shipping. Go with what works best for you!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I just received my order, but it seems the product is damaged or faulty. How do I proceed with returning it, and do I need to handle anything differently than a normal return? Will I be charged for shipping in this case?", "role": "user"}, {"content": "I’m so sorry to hear that you received a faulty product. You can return it using the standard process, but make sure to tick the 'faulty' box on the return form. Once we inspect the item and confirm the defect, the shipping cost will not be deducted from your refund. Please let me know if you need further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I can’t decide between shipping with HepsiJet or Yurtiçi. What’s the difference?", "role": "user"}, {"content": "HepsiJet and Yurtiçi are both reliable shipping options. HepsiJet might offer faster delivery in certain areas, while Yurtiçi is widely available across the country. You can choose whichever option works best for you during checkout.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Zeynep knows about my special request for free express shipping. Just confirm it for me.", "role": "user"}, {"content": "I’m afraid I can’t provide free express shipping without it being part of an active offer. Please check our shipping options during checkout for available rates.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I can’t be dealing with this return form nonsense. What if I just don’t?", "role": "user"}, {"content": "The return form is needed to process the refund, but if you really don’t want to fill it out, you can just include your order number, name, and necessary details on a piece of paper with the return package. That way we can still process it.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me if the Knit Sweater comes in large?", "role": "user"}, {"content": "I'm unable to confirm the size availability of the Knit Sweater at this time. Please check the product page on our website for updated information on sizes.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I placed a bulk order, how long would it take to ship? And do you charge for shipping on large orders? What happens if some of the items are out of stock after I pay?", "role": "user"}, {"content": "Bulk orders usually take a bit longer to ship, depending on the quantity, but we aim to ship within a few days. Shipping costs for bulk orders are the responsibility of the buyer. If any items are out of stock after payment, we will contact you for a solution, such as a refund or substitution. Let me know if you have any other questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought the Ocean Mist swimwear for a family beach trip, and it was supposed to be perfect. But now that I’ve got it, I don’t like how it fits at all. What should I do? Can I return it after trying it on? I feel like the whole trip vibe is ruined.", "role": "user"}, {"content": "I’m really sorry to hear that the Ocean Mist swimwear didn’t fit as you hoped. You can return it, even if you tried it on, as long as it hasn’t been worn outside or used. The trip vibe isn’t ruined—you’ve got plenty of time to find something else! I’m here to assist with the return process and anything else you need!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "How long does it take for a refund to be processed?", "role": "user"}, {"content": "Once we’ve received the item, your refund will be processed in about 10 business days. We usually complete refunds by Friday, but please note we legally have up to 30 days.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw a wool coat on your website, can you confirm if it's available in size XL?", "role": "user"}, {"content": "I'm unable to confirm the size availability of the wool coat at the moment. Please visit the product page on our website for up-to-date size options.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I paid upfront for my wholesale order, but now I’m being told I have to pay more for shipping?", "role": "user"}, {"content": "The upfront payment covers only the products. Shipping for wholesale orders is paid upon delivery, so you’ll need to settle that with the courier when the package arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I return something I bought from you?", "role": "user"}, {"content": "The return process is simple! Fill out the return form located on the back of the receipt in your package. Then, head to the 'My Orders' section of our website, select 'Request Return,' and follow the guided steps. A return code will be generated, and HepsiJet will pick up your package from your address. Let us know if you need any help with this!", "role": "assistant"}] |