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[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I made this huge order, but now I gotta pay shipping at the door? What’s up with that?", "role": "user"}, {"content": "For wholesale orders, the shipping fee is paid upon delivery. The courier will let you know the cost when they deliver the package, and you’ll pay them directly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I paid online, so there’s no extra fee, right? Just making sure.", "role": "user"}, {"content": "That’s right! Since you paid online, you avoided the 30 TL cash-on-delivery fee. Your shipping fee is just based on your order total.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This shirt UV2334, you think it’s wrinkle-free? I hate ironing.", "role": "user"}, {"content": "I’m unable to verify if products like UV2334 are wrinkle-free. Please check the product description on the website for care instructions and fabric details.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’ve gone through all the packaging and it seems like I’ve either misplaced the return form or it wasn’t included in the first place. Can I still return the product without the form, and if so, what information will you need from me to complete the return process?", "role": "user"}, {"content": "No problem! If you’ve misplaced the return form, you can still return the product. Just write your order number, full name, and contact details on a piece of paper, and if you paid via bank transfer or cash on delivery, include your IBAN and account holder information. Add this to your return package, and we’ll handle the rest!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to make sure I can pay with cash when the package arrives, but I don’t see an option that clearly says 'cash on delivery.' How do I know if I’ve selected the right payment method?", "role": "user"}, {"content": "You can select 'cash on delivery' as the payment method during checkout. It might show up as either 'cash' or 'credit card on delivery,' so look for those options. Once selected, you’ll be able to pay when the package arrives.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I paid by credit card. Will the refund automatically go back to my card, or do I need to give you my bank details?", "role": "user"}, {"content": "If you paid with a credit card, the refund will automatically go back to your card once the return is processed. There’s no need to provide your IBAN or other bank details. For bank transfers, though, we would need those details.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I believe my product has a defect, but if it turns out there isn’t one, will the shipping cost be deducted from my refund?", "role": "user"}, {"content": "If we confirm that the product is faulty after inspecting it, there will be no shipping fees deducted from your refund. However, if the product is found to be in good condition, the return shipping cost will be subtracted.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I’m sending this order abroad. How long is that gonna take?", "role": "user"}, {"content": "International shipping might take longer than domestic, but you can still place the order on our website or contact customer service for more details on international delivery times.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a coat, but I’m not home during the day. Can you ask the courier to deliver in the evening?", "role": "user"}, {"content": "I understand the situation, but we can’t control the courier’s delivery times. You can contact the courier directly once your package is out for delivery to arrange a more convenient time.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received my beige shawl, but there’s a loose thread on it. Should I return it or can I get a discount instead? Also, how do I send it back if I choose to return?", "role": "user"}, {"content": "It sounds like there’s a defect with the beige shawl. You can return it for a refund, but we don’t offer discounts for damaged items. If you decide to return it, just follow the return instructions on our website. Let me know if you need help with that process or have more questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Wait, so I pay everything up front except for the shipping? I’m confused.", "role": "user"}, {"content": "Yes, you pay for the products upfront with wholesale orders, but the shipping fee is paid upon delivery. The courier will charge you when the package arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I ordered this beige shawl, and, well, it arrived, but the thing is... it’s kinda different from what I thought it would be. Like, I expected something softer, but it’s not exactly rough either? I don’t know if it’s me or the shawl. Anyway, I’m not sure if I should return it or keep it. Can I exchange it or do I just have to return it? And, oh yeah, what happens if I miss the courier when they come for the return?", "role": "user"}, {"content": "It sounds like you’re a bit unsure about the feel of the beige shawl and whether you should return it or not. Unfortunately, we don’t offer exchanges, so you’d need to return it and then place a new order if you decide not to keep it. Regarding the courier, if you miss the pick-up, don’t worry! They will usually attempt to schedule another time. Let me know if you need help setting up the return or deciding what to do with the shawl!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How many days do I have to start the return process?", "role": "user"}, {"content": "You have a 15-day period to initiate the return after receiving the product. We’re always here to help make that process easy for you. If there’s anything we can assist you with, please don’t hesitate to ask!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I received a faulty product. How do I handle the return?", "role": "user"}, {"content": "If your product is faulty, please select the 'faulty' option on the return form. We’ll examine the product, and if it’s indeed defective, we’ll refund your payment without deducting the shipping costs.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Placed an order, but it's been a while. Can’t see when it’s coming, and what if I’m not home? Also, can I change what I ordered?", "role": "user"}, {"content": "You can track your order through the 'My Orders' section on our website, where you should see the estimated delivery date. If you’re not home when it arrives, you can pick it up from the shipping company’s office. Unfortunately, once the order is placed, the product can’t be changed, but you can cancel it and reorder if necessary. Need further assistance?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I put the Blue Blossom tunic 45566 in my cart, but I forgot to add a scarf to match it. Can you guys just add a matching scarf and send everything together? Oh, and bill me later or whatever works!", "role": "user"}, {"content": "I love that you’re matching the Blue Blossom tunic with a scarf! But we can’t add items for you—you’ll need to go back to the site and add the scarf yourself before completing the checkout. Payment is required before we can ship, but I’m here if you need any help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered two hijabs, but only one arrived. Where’s the other one? Also, I want to return the one I received—it’s not the right color. How do I do that? Will you refund the shipping costs?", "role": "user"}, {"content": "It seems like one of your hijabs didn’t arrive and you’re also looking to return the one you received. You can start the return process on our website under the 'My Orders' section. If the color isn’t what you expected, you can return it, but the return shipping cost will be deducted from your refund unless the product is defective. For the missing item, please check your order status online or contact customer service for assistance. Let me know if you need help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you hold my order for an extra week? I’m not home until then.", "role": "user"}, {"content": "I’m really sorry, but I can’t delay or hold orders. We have to follow the standard shipping process. You may want to contact the shipping company directly once it’s on its way.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I paid online, but my friend used cash-on-delivery. Why did he get charged more?", "role": "user"}, {"content": "That’s because cash-on-delivery orders have an extra 30 TL service fee added. It applies even if they pay by card at the door, unlike paying online where the fee doesn’t apply.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a tunic and it’s too big. Can I swap it for a smaller size? Also, how much time do I have to send it back, and are there any return fees?", "role": "user"}, {"content": "We don’t offer exchanges, but you can return the tunic within 15 days if it’s unused. After you return it, you can place a new order for the correct size. There’s no return fee unless the product isn’t faulty, in which case, the shipping cost might be deducted.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got my order but one of the items is wrong, and I also saw this cap with some kinda design on it—can you check the price? Oh, and can I change the delivery address before the rest of the order gets shipped?", "role": "user"}, {"content": "If one of the items is wrong, you can return it by filling out the return form and submitting a return request on our website. I can’t check the price for the cap unless you provide a product link or image. You can update your delivery address by contacting customer service before the order is shipped.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I wanna place a big order for tunics. What kinda discount can I get? And how do I pay for it? Also, can I track the shipment once it’s out?", "role": "user"}, {"content": "For wholesale orders of 150 items or more, you’ll get a 40% discount. You can pay by bank transfer, credit card, or cash on delivery. Once it ships, you can track the order in the 'My Orders' section on our site.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a bone, but it feels too small on me. Can I get a larger size? Also, do I have to return this one first, or can you send the new one before I send it back?", "role": "user"}, {"content": "Unfortunately, we don’t offer exchanges, but you can return the small bone and place a new order for the larger size. You’ll need to send back the original one first before ordering a new one. Let me know if you need help with the return process or placing a new order!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I missed some sections on the return form. Is that okay?", "role": "user"}, {"content": "If parts of the return form are incomplete, we’ll contact you to get the missing information. It might extend the process slightly, but we’ll ensure everything gets resolved. Let us know if you need help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a bunch of stuff for an event. Any way I can get it all faster?", "role": "user"}, {"content": "We ship bulk orders the same way as regular ones, within 1-3 days after shipping. If it’s really urgent, you could contact the shipping office and arrange to pick it up directly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm looking at two tunics: one is a Striped Tunic, which I believe was 189 TL, and the other is a Plain Black Tunic, priced at 210 TL. Could you confirm the prices for me? (System: The Striped Tunic is 199 TL, and the Plain Black Tunic is 219 TL.)", "role": "user"}, {"content": "The Striped Tunic is priced at 199 TL, and the Plain Black Tunic is 219 TL. Let me know if you need any more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a cap and scarf. Can I change the color of the cap now? Also, how do I track my package, and what if I’m not home when it arrives?", "role": "user"}, {"content": "Once an order is placed, we’re unable to change the product details, such as color. You can track your package through the 'My Orders' section on our website. If you’re not home when it arrives, you can either reschedule the delivery or pick it up from the shipping office.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought a bone underscarf, but it’s way too tight for me. Can I return it even if I tried it on? And do I have to pay for the return shipping? Oh, and is there a way to see how long it’ll take for a refund once I send it back?", "role": "user"}, {"content": "It seems like the bone underscarf is too tight. You can return it within 15 days, even if you’ve tried it on briefly. If the return isn’t due to a defect, the return shipping cost will be deducted from your refund. Refunds typically take 10 business days after we receive the item. Let me know if you need help starting the return process or have more questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve picked my shipping method and I’m at the payment page, but now I’m stuck. Where exactly do I enter my bank transfer details?", "role": "user"}, {"content": "To pay by bank transfer, select 'Bank Transfer' on the payment page. You should see the bank details for the transfer once you choose that option. After you’ve made the payment, be sure to follow the instructions provided to confirm the transfer.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought a tunic last week but still didn’t get it. I also want to return the other one I bought, can I send it with a different courier? Also, send me your contact email.", "role": "user"}, {"content": "It sounds like you're waiting on a tunic order from last week and also want to return another item. If I understood correctly, you're asking if it's possible to use a different courier for the return and you’re looking for our email. The email address is info@aisetesettur.com, and we currently work with HepsiJet for returns, but feel free to check with us for other options. Could you please check your shipping status on the website for the tunic? Let me know if you need further help!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "My item arrived defective. How do I return it?", "role": "user"}, {"content": "To return a defective item, just tick the 'faulty' box on the return form. Once we inspect it and verify the issue, we’ll refund the full amount without shipping cost deductions.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How can I get help with an order issue through email?", "role": "user"}, {"content": "You can email us at info@aisetesettur.com with details about your order issue, and we'll get back to you as soon as possible to assist.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I sent you the product link for that cap—can you check if it’s still available and how much it is? Also, about the tunic I got, if I want to return it, do I really need to fill out all that paperwork? And can I just use another shipping company?", "role": "user"}, {"content": "It sounds like you want to check the availability and price of the cap, but even with the link, I don’t have that information in my system. Regarding the tunic return, yes, the paperwork is necessary to process the return. Unfortunately, we only work with Yurtiçi Cargo and HepsiJet for returns, so another shipping company wouldn’t work.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the red shawl with the embroidered edges, and it doesn’t match the outfit I planned. Can I send it back even though I tried it on? Do I get all my money back, or will you take shipping costs off?", "role": "user"}, {"content": "You can return the red shawl with the embroidered edges within 15 days as long as it hasn’t been worn outside. If the return is not due to a defect, the return shipping cost will be deducted from your refund. Let me know if you need help with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Here’s the link to the Black Maxi Dress I found: www.aisetesettur.com/product/black-maxi-dress. Can you tell me the price and what sizes are available? Also, how do I return items if I need to?", "role": "user"}, {"content": "The Black Maxi Dress in the link is priced at 349 TL and is available in sizes S, M, and L. To return an item, you can fill out the return form that comes with your order or request a return online in the 'My Orders' section. Let me know if you need further details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What if I order a tunic and a scarf but decide I only want the tunic? Can I return just the scarf and keep the tunic? And how soon will I get my refund?", "role": "user"}, {"content": "Yes, you can return just the scarf and keep the tunic. Once we receive the returned item, your refund will be processed within 10 business days. Let me know if you need any help starting the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I’m paying cash on delivery. How do I know how much I need to pay when they show up?", "role": "user"}, {"content": "The total amount, including the 30 TL service fee, will be shown at checkout. That’s the amount you’ll need to have ready when the courier arrives.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I recently received my order, but after careful consideration, I’ve decided that I’d like to return one of the items. However, I’m not exactly sure how the return process works. Could you please provide me with detailed instructions on what steps I need to follow to initiate the return and ensure everything is processed correctly?", "role": "user"}, {"content": "Certainly! To initiate a return, please locate the return form, which is on the back of the receipt found inside the package. You’ll need to fill it out with your order information and the reason for the return. Next, log into your account on our website, go to the 'My Orders' section, and select 'Request Return' for the item you wish to return. Follow the on-screen instructions, and once completed, a return code will be generated. After that, HepsiJet will come to your address to pick up the package. If you paid by bank transfer, make sure to include your IBAN and account holder information on the return form.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I got my order but one of the items is damaged. Can I return it and get my money back? Also, how do I send it back, and will you pay for shipping?", "role": "user"}, {"content": "If the item is damaged, you can return it for a full refund. Just fill out the return form and mark the 'faulty' box. HepsiJet will pick up the package, and we’ll cover the shipping costs for you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the procedure for sending an item back?", "role": "user"}, {"content": "To return an item, just fill out the return form on the back of the receipt, which is in the front pocket of your package. Next, go to the 'My Orders' section on our website, click 'Request Return,' and follow the instructions. Afterward, HepsiJet will come to your address to pick up the package. We're here to help if you have any questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought the maroon hijab, but when it arrived, the shade was a bit off from what I expected. Can I return it for a refund, or do I have to exchange it? Also, what’s the quickest way to get the refund if I do return it? And, by the way, how long does shipping usually take to Ankara? My friend is asking since she’s about to order from you.", "role": "user"}, {"content": "It sounds like the maroon hijab wasn’t quite the shade you expected. You can return it for a refund within 15 days, as we don’t offer direct exchanges. Refunds are processed within 10 business days once we receive the returned item. As for shipping to Ankara, it usually takes 1 to 3 days after the order is shipped. Let me know if you or your friend need more details or help with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Alright, so I’ve been eyeing this specific cap—like it’s got some kind of navy stripe or something, but I can’t remember the full name or code. What’s the price on that? Oh, and also, I ordered a tunic and a scarf, can I add something else to the cart now? When’s the delivery, and can I return if I don’t like anything?", "role": "user"}, {"content": "Unfortunately, I can’t pull up the price or details based on descriptions like 'navy stripe cap.' If you could send me a product link or image, that would help! Also, once the order is placed, you can’t add items to it, but you can place a new order. Delivery takes 1 to 3 days, and yes, you can return any unused items within 15 days if you don’t like them.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I know how much the shipping fee is before I place my order?", "role": "user"}, {"content": "The shipping fee will be calculated at checkout based on your order total. You’ll see the full breakdown before you finalize your order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This skirt you posted about last week, LK8890, was it cotton or polyester? Come on, I need to know before I buy.", "role": "user"}, {"content": "I’m unable to confirm the fabric details for LK8890. I recommend checking the product page on the website for material and care information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t have time for all this return form nonsense. Can’t I just send it back?", "role": "user"}, {"content": "You do need to fill out the return form to start the process. It helps us track the return and make sure you get your refund. It only takes a few minutes, and if you need help, I can guide you through it.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I start a return for an item I don’t want?", "role": "user"}, {"content": "To initiate a return, fill out the return form on the back of your receipt. Then go to the 'My Orders' section on our website, click 'Request Return,' and follow the instructions. A return code will be generated, and HepsiJet will come to pick up the package from your address. Let me know if you need help with any part of the process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "There won’t be any mix-up with the sizes, right?", "role": "user"}, {"content": "If I understood correctly, you're asking if the correct sizes will be delivered. Rest assured, we double-check orders to ensure accuracy. You can also confirm the sizes in your order confirmation email. Let me know if you need any help reviewing your order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I marked ‘faulty’ but you’re still charging me for shipping? Explain this!", "role": "user"}, {"content": "If the product is found to be faulty, the shipping fee will not be deducted from your refund. However, if there’s no defect, the shipping cost may still apply. We’ll inspect the item once it’s returned.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I live in Izmir, is it possible to visit your address?", "role": "user"}, {"content": "Hello! While our official address is in Izmir, no sales are made there. We only operate online. Is there anything else I can help you with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to finish my order, but I don’t see the 'Complete Order' button. Am I missing something?", "role": "user"}, {"content": "If the 'Complete Order' button isn’t showing, double-check that you’ve filled in all the required fields, like your address and payment method. Also, make sure you’ve agreed to the terms and conditions by checking the boxes near the end of the page.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Why is it taking so long for my tracking info to show up? Shouldn’t I have it by now?", "role": "user"}, {"content": "Tracking info is usually sent the day after your order is shipped. If it’s been longer, check your spam folder or log in to your account to view your order status.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I call your customer service? What’s your number?", "role": "user"}, {"content": "Of course! You can contact us at 850 346 78 80. We're available from 8 AM to 6 PM. Please let me know if you need any further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I just ordered a tunic (product code: TS987654), but I noticed I picked the wrong color. Can I change the color before it ships? Or do I have to return it once it arrives?", "role": "user"}, {"content": "Unfortunately, once the order is placed, we can’t change the color. You’ll need to wait for it to arrive and then return it if it’s not what you wanted. After that, you can place a new order for the correct color. Let me know if you need assistance with the return process!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to get that light blue tunic I saw the other day, but I also need a hijab that matches. Can you add it to my order and send everything by tomorrow? Oh, and how much is the shipping?", "role": "user"}, {"content": "That light blue tunic is a great pick! Unfortunately, we can’t add items for you, but if you add the matching hijab yourself and complete the order, we’ll ship it as soon as possible. Shipping costs depend on your total order and location, which you can check at checkout. Let me know if you need any help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m not gonna fill out anything. Can’t you just give me a refund without all this?", "role": "user"}, {"content": "For us to process the return and refund, we need the return form filled out. It helps us ensure everything goes smoothly and that your refund is issued properly. It’s a quick process, and I’m happy to assist you if needed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are the available sizes for this product? (System: Product name: Buttoned Coat, Price: 599 TL, Description: Elegant winter wear, Available sizes: M, L, XL, XXL)", "role": "user"}, {"content": "This Buttoned Coat is available in sizes M, L, XL, and XXL, making it an elegant option for winter. Is there anything else you'd like to know?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I need to send my order to a different address from the billing address. Is that something I can do, or does it all have to go to the same place?", "role": "user"}, {"content": "Yes, you can definitely send your order to a different address from the billing address. Just make sure to enter the correct shipping address during checkout, and it’ll be delivered there while the billing information remains separate.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What should I do if the product I received is faulty?", "role": "user"}, {"content": "If the product is faulty, you can mark the 'faulty' box on the return form. We’ll inspect the item, and if the defect is confirmed, the shipping cost won’t be deducted from your refund. Please feel free to ask if you need help with this process!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What information do I need to include if I paid with bank transfer?", "role": "user"}, {"content": "If you paid via bank transfer, please make sure to fill in your IBAN and account holder information on the return form to ensure a smooth refund process.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What are your customer service hours? When is the best time to call?", "role": "user"}, {"content": "Our customer service is available from 8 AM to 6 PM. You can call us at 850 346 78 80 during those hours.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I added the OliveGreen one TS554433 to my cart, can you guys just send it now and I’ll pay next month? I really need it for a family event this week!", "role": "user"}, {"content": "I understand the urgency, but we require payment before shipping. You can complete the checkout and choose a fast shipping option to get the OliveGreen tunic in time for your event. Let me know if you need help completing the order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got this swimwear, but it’s not fitting the way I thought. Can I swap it out for something else? And I sent a pic of that scarf I saw online, how much was it again? Also, do I have to pack the item in its original packaging for the return, or can I just use whatever?", "role": "user"}, {"content": "It sounds like you’re asking if you can exchange the swimwear, but we don’t offer product exchanges. You’ll need to return it and place a new order for another item. Even with the picture you sent, I can’t confirm the price of the scarf. As for the return, you don’t need the original packaging, but the item must be securely packed to avoid damage during shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How can I get in touch with you? What’s your phone number?", "role": "user"}, {"content": "You can call us at 850 346 78 80. Our working hours are from 8 AM to 6 PM. How may I assist you further?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What happens if I accidentally ordered the wrong size?", "role": "user"}, {"content": "If you've ordered the wrong size, please contact customer service at 850 346 78 80 as soon as possible. They can assist with changing your order before it’s processed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to log in to place my order, but it’s not letting me. Do I need to log in, or can I just continue without doing that?", "role": "user"}, {"content": "If you’re having trouble logging in, you don’t need to worry. You can actually continue the checkout process as a guest without logging in. Just enter your address and payment details when prompted, and you’ll be able to place the order.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What should I fill in on the return form?", "role": "user"}, {"content": "Please fill out the return form on the back of your receipt. Make sure to include the reason for return, and if you used cash on delivery or bank transfer, provide your IBAN and account details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I attached an image of a long coat. Can you tell me if it's still available in XL and what the price is? Also, do you offer free shipping? (System: Coat is available in XL, priced at 399 TL. Free shipping for orders over 200 TL.)", "role": "user"}, {"content": "The coat in the image is available in XL, priced at 399 TL. We offer free shipping on orders over 200 TL. Let me know if you need more assistance.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "While going through my package, I noticed that the return form is either missing or misplaced. Can I still initiate the return process without it, and what specific information do I need to include to make sure my return goes smoothly?", "role": "user"}, {"content": "Yes, you can still return the item even if the form is missing. Just write down your order number, full name, phone number, and if applicable, your IBAN and account details. Add this to your return package, and we’ll handle the rest for you. Feel free to reach out if you need further help!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The product is faulty. What’s the process for returning it?", "role": "user"}, {"content": "We’re sorry the product was faulty. Make sure to check the 'faulty' box on the return form. After inspecting the item, if we confirm the defect, the shipping cost won’t be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What fabric is this product made of? (System: Product name: Striped Tunic, Price: 199 TL, Description: Casual wear, Fabric: 80% cotton, 20% polyester)", "role": "user"}, {"content": "This product is made of 80% cotton and 20% polyester, making it perfect for casual wear. Is there anything else I can help you with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This skirt (PR7743), is it still in stock? Need it in navy blue.", "role": "user"}, {"content": "I don’t have real-time stock information for products like PR7743. Please check the website for the most up-to-date stock and color availability.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve been trying to log in for the past 20 minutes, but it keeps saying my email isn’t recognized. I’ve used the same email for ages! What’s going on here?", "role": "user"}, {"content": "I’m really sorry you’re having trouble with your login. It might be an issue with the system recognizing your account. I recommend trying to reset your password. If that doesn’t work, customer service can help you regain access at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is there something wrong with the site? It’s not letting me finish my order.", "role": "user"}, {"content": "If you’re unable to finish your order, make sure all required fields are filled in and you’ve checked the policy boxes. If everything is complete and it’s still not working, try refreshing the page or using a different browser.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I’m ordering a ton of stuff, but there’s no shipping fee? Am I missing something here?", "role": "user"}, {"content": "For wholesale orders, the shipping is paid upon delivery, meaning the courier will calculate the cost when it arrives. That’s why you’re not seeing a shipping fee at checkout.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I placed this order and now I realized I messed up the shipping address. Can I still change it before it gets sent? What happens if the package gets sent to the wrong place?", "role": "user"}, {"content": "If the order hasn't shipped yet, you can contact customer service to update the shipping address. However, if it's already been shipped, it will go to the address you provided. If that happens, the package might get returned to us, and you'd need to cover any additional shipping costs. Let me know how I can assist further!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I know the price of this scarf? (System: Price: 89 TL, inform the customer.)", "role": "user"}, {"content": "The price of this scarf is 89 TL. Let me know if you'd like any further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What happens if I place a huge order, but then I realize I ordered too much? Can I return part of it, or do I have to send everything back? And how long do I have to decide?", "role": "user"}, {"content": "You don’t need to return everything! You can choose to return only part of your order within 15 days as long as the items are unused. You’ll just need to follow the standard return process for each item you want to send back. Let me know if you need help starting the return!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I’m ordering a ton of stuff for my shop abroad, and shipping cost is showing up. Why now?", "role": "user"}, {"content": "For international orders, the shipping cost is based on the weight of the items and is calculated at checkout. Only domestic wholesale orders are shipping paid upon delivery.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m a VIP customer. Can you add an extra item for free as a thank you?", "role": "user"}, {"content": "We really value your loyalty, but unfortunately, we can’t add extra items to orders unless it’s part of a promotion. I appreciate your understanding.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Added the SpringBloom code 998811 to my cart. I really need this for an event, so can you send it by express shipping without me completing the payment right now? Also, can you add a matching hijab for me?", "role": "user"}, {"content": "I understand you need the SpringBloom tunic quickly, but we can’t ship without completing the payment first. Also, we can’t add items to your cart for you—you’ll need to add the hijab and complete the checkout. Let me know if you need help doing that!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "These are all in stock, right?", "role": "user"}, {"content": "If you're asking if the items are in stock, you can check availability on the product page before placing your order. Let me know if you need help checking or placing your order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Where is that form?", "role": "user"}, {"content": "If you’re asking about the return form, it’s located on the back of the order receipt in your package. If it’s missing, you can write down the necessary information (like your order number and IBAN, if needed) and include it with your return. Let me know if you need more help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a tunic and it arrived, but it doesn’t fit me. Can I exchange it for a different size? Also, how long do I have to return it, and will there be any fees?", "role": "user"}, {"content": "We don’t offer exchanges, but you can return the tunic within 15 days if it’s unused and in its original condition. After the return, you can place a new order for the size you need. There won’t be any fees for the return unless the product isn’t faulty, in which case the shipping fee may be deducted.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What sizes are available for this product? (System: Product name: Long Coat, Price: 449 TL, Description: Stylish winter wear, Available sizes: S, M, L, XL)", "role": "user"}, {"content": "This Long Coat is available in sizes S, M, L, and XL, making it a stylish choice for winter. Let me know if you need more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received my order of two shawls, but one of them is the wrong color. How do I return just one item? And what do I do if I’ve lost the return form?", "role": "user"}, {"content": "It sounds like you received the wrong color shawl in your order. You can return just the incorrect item within 15 days. If you’ve lost the return form, you can still return it by including your order number and details on a piece of paper. Let me know if you need help starting the return process or have any questions!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I ordered like a tunic or whatever, and can I get a refund if I don’t like it? Also, do y’all ship international?", "role": "user"}, {"content": "Hello! Yes, you can return the tunic if you don’t like it within 15 days, as long as it’s not used. Just follow the return process online. And yes, we do offer international shipping. If you’re interested in that, feel free to contact us for details or place the order directly through the website. Need help with anything else?", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The dress I ordered just arrived, but it doesn’t fit quite right, and the material feels much thinner than I anticipated.", "role": "user"}, {"content": "We understand that sometimes items don't meet expectations, and if you'd like to send it back, you can initiate the process by filling out the return form on the back of your receipt. After that, submit a return request through our website under 'My Orders.' HepsiJet will pick up the package from your address once the process is complete.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I can’t find my return form. Is there another way to return the item?", "role": "user"}, {"content": "If you’ve lost the form, you can still return the product by writing your order number, full name, and contact details, as well as your IBAN information if needed, on a paper and sending it with the package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Why isn’t the 'buy' button working? I can’t move to the next step.", "role": "user"}, {"content": "If you're trying to place an order and the 'buy' button isn’t working, try refreshing the page or using a different browser. If the issue persists, please contact customer service at 850 346 78 80 for assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve got a bunch of items in my cart, and I want to make sure I’m not going over my budget. Is there any way to see the total cost including shipping before I commit to buying?", "role": "user"}, {"content": "Yes, before you complete the order, you should see the total amount, including shipping, during the checkout process. It’ll show you the breakdown of your items and any additional costs like shipping fees before you finalize the purchase.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was gonna pay at the door but then I saw this extra fee, and why is there a fee if I’m paying with card? Can I like switch to bank transfer now?", "role": "user"}, {"content": "The extra fee of 30 TL is for all cash-on-delivery payments, even if you're using a card at the door. Unfortunately, you can’t switch to bank transfer after placing the order, but if you'd like to cancel and reorder, I can guide you through that process. Let me know if you'd like to proceed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received the wrong product. Can I exchange it?", "role": "user"}, {"content": "We don't offer product exchanges, but you can return the incorrect item and place a new order for the correct product. If you need help with the return, feel free to reach out.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I received my order but one of the items is damaged. Can I return it for a full refund? Also, how do I send it back, and will you cover the shipping costs?", "role": "user"}, {"content": "If the item is damaged, you can return it for a full refund. Please fill out the return form, mark the 'faulty' box, and request a return via our website. HepsiJet will pick up the package from your address, and we will cover the shipping costs in this case.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I spoke to someone earlier, and they promised me free shipping on my order. Can you make sure that happens?", "role": "user"}, {"content": "I’m sorry, but I can’t offer free shipping unless it’s part of an active promotion. Please check our website for any ongoing deals or shipping discounts.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m getting ready to return a product, but I’m a little confused about the return form. Since I paid via bank transfer, do I need to provide my IBAN for the refund, or is there anything else I should be completing?", "role": "user"}, {"content": "Since you paid using bank transfer, you’ll need to provide your IBAN and account holder information on the return form. Additionally, make sure to indicate the reason for the return so we can process everything smoothly. If you need assistance, feel free to ask!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to change the size of the tunic I ordered. Can I do that before it’s shipped? Also, how much are the shipping fees, and when will I receive my order?", "role": "user"}, {"content": "Once an order is placed, we can’t change the product details like size. However, you can return it once it arrives and order a different size. Shipping fees depend on the total order amount, and your order should arrive within 1 to 3 days after shipment. Let us know if you need further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I call your customer service after 6 PM?", "role": "user"}, {"content": "Our customer service is available from 8 AM to 6 PM. If you need assistance outside these hours, feel free to email us at info@aisetesettur.com, and we'll get back to you as soon as possible.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What fabric is this product made of? (System: Product name: Summer Dress, Price: 199 TL, Description: Lightweight and breathable, Fabric: 100% cotton)", "role": "user"}, {"content": "This Summer Dress is made of 100% cotton, ensuring it's lightweight and breathable for warm weather. Do you need more information?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve placed an order, but I’m not sure if it went through because I didn’t get any confirmation. Should I wait longer, or is there a way to check if the order was received?", "role": "user"}, {"content": "If you didn’t receive a confirmation email, you can check the 'My Orders' section of your account to see if it’s listed there. If it’s not showing up, it’s possible the order didn’t go through. You might want to wait a few minutes and refresh your email, just in case the confirmation is delayed.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’ve never returned an item with your company before, and I’m unsure about the procedure. Could you provide me with a step-by-step guide on how to return a product, including any forms that need to be filled out and how the package should be sent back?", "role": "user"}, {"content": "Absolutely! Step one is to fill out the return form located on the back of the receipt that came with your package. After that, go to our website, log into your account, and navigate to 'My Orders.' There, select 'Request Return' for the item you want to return, and follow the instructions. A return code will be generated at the end of the process. If your payment was made by bank transfer, you’ll need to provide your IBAN and account holder details on the form. After completing these steps, HepsiJet will come to your address to collect the return package. Don’t hesitate to reach out if you need any help along the way!", "role": "assistant"}] |