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[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "The tunic I ordered arrived, but it’s way too tight around the arms and the material feels too stiff for my liking.", "role": "user"}, {"content": "I’m sorry to hear that the fit and material didn’t meet your expectations. If you’d like, you can send the item back. Please fill out the return form on the back of the receipt and request a return via our website’s 'My Orders' section. HepsiJet will come to pick up the package from your address.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What details should I provide if I used bank transfer for payment?", "role": "user"}, {"content": "For bank transfer payments, make sure to provide your IBAN and account holder information on the return form so that we can process your refund efficiently.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What should I do after adding items to the cart?", "role": "user"}, {"content": "After adding items to your cart, click 'Go to Cart,' review your order, and then click 'Buy.' From there, you’ll enter your details, choose shipping and payment options, and finalize the order by clicking 'Complete Order.'", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m really not satisfied with this scarf. The color is completely off from what I saw online, and the fabric doesn’t feel comfortable.", "role": "user"}, {"content": "We’re sorry to hear the scarf didn’t meet your expectations. You can send it back by filling out the return form included with your receipt and submitting a return request in the 'My Orders' section on our website. Once completed, HepsiJet will come to your address to collect the package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The package with my white hijab came damaged, and I’m not sure if the hijab is okay. Should I return it just to be safe? Also, do you refund shipping fees for damaged items?", "role": "user"}, {"content": "It seems like your package arrived damaged, and you're concerned about the condition of the white hijab. If the hijab is in good condition and you’re happy with it, there’s no need to return it. However, if there’s any damage, you can return it, and if it’s defective, we’ll refund the shipping fees. Let me know if you need help starting the return process or contacting customer service!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Where can I send my questions about your products?", "role": "user"}, {"content": "You can send your questions to us at info@aisetesettur.com, and we'll be happy to help with any inquiries!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought the Velvet Touch tunic because I thought it’d be perfect for a special occasion, but now I’m not so sure. Can I return it after I’ve tried it on at home? I don’t want to make a mistake, but I also don’t want to lose too much money on return fees.", "role": "user"}, {"content": "You can definitely return the Velvet Touch tunic within 15 days as long as it hasn’t been worn outside the house. If it’s not faulty, the return shipping cost will be deducted from your refund, but you won’t lose too much in fees. Let me know if you need help with the return process—I’d be happy to guide you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I finalized my order and got the TS number, but I didn’t receive a confirmation email. Should I be worried?", "role": "user"}, {"content": "If you didn’t get a confirmation email, it’s a good idea to check your spam or junk folder first. If it’s not there, you can also check the 'My Orders' section on our website to confirm the order. If you still don’t see anything, contacting customer service might be helpful.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’d like to change my shipping method to express delivery. Can you make that adjustment?", "role": "user"}, {"content": "I understand the need for faster shipping, but once an order is placed, I can’t change the shipping method. Please check the available options during checkout for future orders.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you sell modest tunics?", "role": "user"}, {"content": "Yes, we have a variety of modest tunics available in different styles and sizes. You can browse our collection online. Let me know if you need any help with your selection!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t wanna pay that cash-on-delivery fee. Can I avoid it?", "role": "user"}, {"content": "To avoid the 30 TL cash-on-delivery fee, you can pay online with a card or bank transfer during checkout. The fee only applies when paying at the door.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to cancel my order, but it’s already been shipped. Can I refuse the delivery, or do I have to accept it first and then return it? Will that affect how quickly I get my money back?", "role": "user"}, {"content": "You can refuse the delivery when it arrives, and it will be returned to us automatically. Refusing the delivery shouldn’t affect how quickly you get your refund, which will typically be processed within 10 business days after we receive the package. Let me know if there’s anything else you need to know!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I completed my order, but I can’t find my TS number anywhere. I need it in case I need to contact you later.", "role": "user"}, {"content": "Your TS number should be in the confirmation email you received after placing the order. If you can’t find it, you can also check the 'My Orders' section of your account on the website to locate it.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the capital of Japan?", "role": "user"}, {"content": "I’m here to help with Aise Tesettur-related questions. For general knowledge like the capital of Japan, I recommend using a search engine for quick information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I ordered this thing but now I wanna change the delivery address. Can I do that? Also, how much is the shipping fee, and do y’all ship outside the country?", "role": "user"}, {"content": "You can change the delivery address by reaching out to our customer service. Shipping fees depend on the order total, and there’s an extra 30 TL fee for cash-on-delivery orders. And yes, we do ship internationally!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I saw this striped tunic last week. Can ya tell me the price? I think it was around 220 TL. Also, does it come in medium? (System: Price: 229 TL, Available in medium.)", "role": "user"}, {"content": "The striped tunic is priced at 229 TL and is available in medium. Let me know if you need more details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m on the payment page, but the page is giving me nothing but grief. I’ve entered my card details like 10 times, and it’s just not accepting it. Am I doing something wrong?", "role": "user"}, {"content": "That sounds really frustrating. Make sure the card details are entered exactly as they appear on your card—especially the expiration date and CVV code. If everything looks right, it could be a browser issue. Try refreshing the page or using a different browser to see if that helps.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the fastest shipping option for wholesale orders? I don’t want to wait too long.", "role": "user"}, {"content": "For wholesale orders, the shipping speed depends on the method you select, either Yurtiçi or HepsiJet. Both deliver within 1-3 days domestically after the order is shipped.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m buying wholesale and paying for everything upfront, but I don’t see the shipping charge?", "role": "user"}, {"content": "While you pay for the products upfront with wholesale orders, the shipping is paid separately upon delivery. The courier will calculate the shipping cost, and you’ll pay them directly.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What sizes are available for this product? (System: Product name: Denim Jacket, Price: 279 TL, Description: Perfect for layering, Available sizes: S, M, L, XL)", "role": "user"}, {"content": "This product is available in sizes S, M, L, and XL. It's a great choice for layering. Please feel free to ask if you need more assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Do you know when the next holiday is?", "role": "user"}, {"content": "I’m unable to provide details on holidays or unrelated topics. I’m here to assist with Aise Tesettur services. You can find holiday information through a calendar or online search.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered swimwear for a vacation next week, but I’m afraid it won’t arrive on time. Can I pay extra to get faster shipping, or am I stuck waiting? And if it doesn’t arrive before my trip, what should I do?", "role": "user"}, {"content": "We don’t offer expedited shipping options at the moment. However, if you’re close to Izmir, your order should arrive within 1 to 3 days. If it doesn’t arrive before your trip, you can return the items within 15 days as long as they’re unused. Let me know if you need further details or help tracking your order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order and got a TS number, but I realized I didn’t read the policies. Is it too late now?", "role": "user"}, {"content": "Even though you’ve placed the order, you can still review the policies. They’re available on our website. If you have any concerns or need to make changes to the order, customer service is available to assist you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do you ship big orders? Does it come all in one package or what?", "role": "user"}, {"content": "Large orders are usually split into multiple packages, depending on the size and weight. The shipping company will handle the logistics, and you’ll receive tracking for each package.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I just saw this beautiful scarf called 'Autumn Glow' (code TS654321) and added it to my cart. Can you send it directly to my sister? It’s a surprise, so don’t put the invoice inside, okay?", "role": "user"}, {"content": "What a lovely surprise for your sister! Unfortunately, we need you to complete the checkout process on the website, but once done, you can choose to send it directly to her address. You can also note that it's a gift, and the invoice won’t be inside. Let me know if you need help!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I seem to have misplaced the return form that came with my order. Is there an alternative way to send back the item, and what details do I need to include to ensure the return is processed correctly?", "role": "user"}, {"content": "No worries! If the return form is misplaced, you can simply include a handwritten note with your order number, full name, phone number, and if necessary, your IBAN and account holder details. Send it back with the item and we’ll process your return as usual.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "When can I call your customer service?", "role": "user"}, {"content": "You can reach our customer service team between 8 AM and 6 PM. Feel free to call us at 850 346 78 80 during those hours.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I return something I already wore? And what’s the fastest way to get my refund? Also, do you guys charge for shipping?", "role": "user"}, {"content": "Items that have been worn cannot be returned. Refunds are typically processed within 10 business days, but there's no way to speed it up. Shipping fees depend on your order total, and there's always a 30 TL fee for cash-on-delivery. Anything else I can assist with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I ordered something yesterday. When’s it gonna show up at my door? I ain’t got time to wait all week.", "role": "user"}, {"content": "If you placed your order yesterday, it was likely shipped today or even the same day. If you're close to Izmir, you should get it tomorrow. For other cities, it’ll arrive within 3 days max.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I placed an order, but now I’m worried it won’t arrive in time for an event. What can I do if it doesn’t get here by the day I need it? Can I cancel it after it’s shipped?", "role": "user"}, {"content": "Once an order has shipped, you can’t cancel it, but if it doesn’t arrive on time, you can return it within 15 days of receipt. Let me know if you’d like help tracking the order to see if it will arrive in time!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I attached a picture of a striped tunic I saw last week. Can you confirm if it’s still available, and if the price is 249 TL? Also, what sizes are in stock? (System: The striped tunic is available in S, M, and L, priced at 249 TL.)", "role": "user"}, {"content": "The striped tunic is available in sizes S, M, and L, and the price is 249 TL. Let me know if you need further assistance.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hello, I’ve attached a picture of the cap I just received in my email. It’s not the color I wanted, and I’m thinking of sending it back. Can you tell me how much I’ll get refunded, or should I order a different one instead?", "role": "user"}, {"content": "Thank you for reaching out! I can’t provide specific pricing information for the refund, but you can check the product details on our website for that. If you’re returning it because of the color, you’ll need to cover the return shipping cost. Once the return is processed, the refund will be issued within 10 business days. Let me know if you need help placing a new order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What colors are available for this product? (System: Product is available in black, navy, and white—basic but classic options.)", "role": "user"}, {"content": "This product comes in black, navy, and white—classic choices for everyday wear. Let me know if you need anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I ain’t got time for this. Just refund me already!", "role": "user"}, {"content": "We’re on it! The refund process begins as soon as we get the returned item. It usually takes 10 business days. We try to make it as quick as possible.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So, I’m trying to apply a discount code, but every time I enter it, it doesn’t do anything. Is there a specific place I’m supposed to put it? Maybe I’m doing it wrong.", "role": "user"}, {"content": "You’re likely entering the code in the right place, but sometimes the system can be a bit picky. Make sure you’re entering the code exactly as it appears, with no extra spaces. You should see a field for the discount code at checkout, usually before selecting the payment method. If the problem persists, it might be worth checking if the code is still valid.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t see any shipping charges on my wholesale order. Am I gonna pay later?", "role": "user"}, {"content": "Yes, for wholesale orders, the shipping is paid upon delivery. The courier will calculate the fee, and you’ll pay them when the package arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I got the floral scarf, the one with the pink roses? But I’m not sure if it goes with my outfit. Can I return it after I’ve tried it on? Also, if I place another order today, when will I get it by? Is there any way to combine my return and new order in one package to save on shipping?", "role": "user"}, {"content": "The floral scarf with pink roses sounds lovely! You can return it within 15 days, even if you’ve tried it on, as long as it’s in new condition. If you place another order today, delivery typically takes 1 to 3 days, depending on your location. Unfortunately, returns and new orders can’t be combined into one shipment, so they’ll need to be handled separately. Let me know if you need help with the return or placing your new order!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I paid cash on delivery. How do I get my money back?", "role": "user"}, {"content": "If you paid cash on delivery, you’ll need to fill out the IBAN and account holder details on the return form. Once the return is processed, we’ll transfer the refund directly to your bank account.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Here’s a link: www.aisetesettur.com/OP6671. Is this top see-through or nah?", "role": "user"}, {"content": "I’m unable to confirm the transparency of specific items like OP6671. I recommend checking the product description or customer reviews on the website for more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve clicked the 'Complete Order' button, but it’s just loading and nothing is happening. Should I click again or wait?", "role": "user"}, {"content": "It’s best to wait a moment if the page is loading. Clicking the button multiple times can sometimes cause issues or duplicate orders. If it doesn’t finish loading after a few minutes, try refreshing the page or checking your email to see if the order went through.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I can’t find my return form. What should I do?", "role": "user"}, {"content": "If the return form is lost, you can simply write the required details, like your order number, full name, and if applicable, your IBAN and account holder info, on a sheet of paper and include it with the return.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "How many days will it take for my refund to go through?", "role": "user"}, {"content": "It generally takes around 10 business days for the refund to be processed after we receive your returned item. We strive to complete it by Friday, but we’re legally allowed up to 30 days.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Is it possible to exchange the item I bought for something else?", "role": "user"}, {"content": "We currently don’t offer exchanges, but you can easily return the item for a refund within 15 days. Once that's done, you can reorder the item you'd prefer. We're here to make the return process easy and hassle-free for you!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, I ordered something last night. Where’s my tracking info? Haven’t seen anything yet.", "role": "user"}, {"content": "Tracking info is sent once your order is shipped, usually the next day. If you haven’t received it, check your spam folder or give it a bit more time. It should be on its way soon!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I return a used product?", "role": "user"}, {"content": "We can only process returns for items that haven’t been used and are still in their original condition. If you’re experiencing issues with your product, though, please let us know and we’ll work to find a solution for you.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, what’s the deal with returns? Also, how much for delivery, and can I pay with a card?", "role": "user"}, {"content": "Hi! You have 15 days to return an item as long as it's unused and undamaged. Just fill out the form on the back of your receipt and start the process online. For delivery, we work with Yurtiçi and HepsiJet, and the cost depends on your order total. Yes, you can pay by card either online or at the door. Anything else I can assist with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the material of this product? (System: Hey assistant, let the customer know this is 100% cotton and very comfortable.)", "role": "user"}, {"content": "This product is made of 100% cotton and offers great comfort. Would you like more information?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I put the SilkWave scarf in my cart and I’m in a hurry, can you guys just send it out without me going through checkout? Also, send it to my friend instead of me—she’s waiting for it!", "role": "user"}, {"content": "I understand the rush, but you’ll need to complete the checkout process before we can send the SilkWave scarf. You can enter your friend’s address during checkout, and we’ll ship it directly to her once the order is confirmed. Let me know if you need any help with that!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "How do I fix the address on my order? And what happens if I miss the delivery? Also, if I want to return, do I need to keep the box?", "role": "user"}, {"content": "To update your address, please contact customer service right away. If you miss the delivery, the package can be picked up at the shipping company’s office. For returns, keeping the original box isn’t necessary, but the product must be in good condition. Need further assistance?", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "What if my return form is missing some information?", "role": "user"}, {"content": "If your return form is missing details, we’ll reach out to you for the necessary information. This could cause a small delay, but don’t worry, we’ll get it sorted!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve been trying to add my items to the cart, but the site keeps glitching. It lets me add a couple of things, but then it freezes, and I lose everything. Is this a problem on your end or mine?", "role": "user"}, {"content": "It sounds like a technical issue, and I understand how frustrating that can be. It could be related to your browser or device, so I recommend clearing your cache or switching to a different browser. If that doesn’t fix it, it might be a temporary site issue that should clear up soon.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I’m buying like 200 items, and I gotta pay the shipping when it gets here? That’s how it works?", "role": "user"}, {"content": "That’s right. For wholesale orders, the shipping is paid upon delivery. The courier will determine the cost, and you’ll pay them when the package arrives.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hi, I want to buy a product from Aise Tesettur. What is your address?", "role": "user"}, {"content": "Hello, Aise Tesettur operates as an online store. Our official address is in Izmir, but no sales are made at this location. Is there anything else I can assist you with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What colors are in stock for this product? (System: We currently have black, green, and beige.)", "role": "user"}, {"content": "This product is available in black, green, and beige. Let me know if you need more information.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I don’t see any 'pencil icon' to update my address. Where do I find it?", "role": "user"}, {"content": "The pencil icon should appear next to your address in the checkout section. If you don’t see it, try refreshing the page or checking under the 'address' section. If you still can’t find it, customer service can help at 850 346 78 80.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I was halfway through placing my order when the site crashed, and now I’m not sure if the order was processed or not. How can I check if it went through? I don’t want to accidentally order twice.", "role": "user"}, {"content": "That’s definitely concerning. If the site crashed, it’s best to check your email for an order confirmation or look in the 'My Orders' section on the website. If nothing shows up, please contact customer service at 850 346 78 80 to confirm whether the order was placed.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm looking for a Cotton Tunic and wondering if it's available in different colors. Could you confirm that?", "role": "user"}, {"content": "I don't have the color options for the Cotton Tunic at the moment. Please visit the product page on our website for more details about available colors.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What information do I need to include on the return form?", "role": "user"}, {"content": "You’ll need to specify the reason for your return on the form, and if you used cash on delivery or bank transfer, please add your IBAN and account holder information. Let me know if you need any help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m on the checkout page, but I’m stuck trying to enter my address. There’s nothing happening when I click around. What’s the problem here?", "role": "user"}, {"content": "You’re likely on the address section. To enter or change your address, click the pencil icon next to the address field. That should allow you to edit or add a new address. If that doesn’t work, refreshing the page might help.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to speak to someone in charge. This return process is whack.", "role": "user"}, {"content": "I understand you're frustrated. You can reach our customer service team directly at 850 346 78 80, and they'll be able to assist you further.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m a regular shopper. You could at least give me a discount on this order, right?", "role": "user"}, {"content": "We greatly value our regular customers, but I’m unable to apply discounts unless they’re part of a current promotion. Please check the website for any available offers.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Man, you sent me the wrong product. What do I do with this? Can I return it? Also, do I have to pay extra shipping, and how long until I get my money back?", "role": "user"}, {"content": "Sorry about that! You can return the wrong product by filling out the return form and submitting a 'Return Request' on our website. There won’t be any extra shipping fees, and once we get the product back, your refund will be processed in about 10 business days.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m preparing to send back my item, but I want to make sure the return form is filled out correctly. I paid with cash on delivery — does that mean I need to provide my bank details like my IBAN for the refund? Is there anything else I need to complete?", "role": "user"}, {"content": "Since you paid using cash on delivery, you’ll need to include your IBAN and account holder details on the return form to ensure the refund is transferred to your bank account. Also, make sure to check the reason for the return. If you need any help with the process, feel free to reach out!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the point of this IBAN thing? I don’t trust it.", "role": "user"}, {"content": "The IBAN is needed if you paid with cash on delivery or bank transfer, so we can send your refund to your bank account. If you paid by credit card, you won’t need to provide IBAN details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the fabric composition? (System: Be sure to mention that it's a high-quality fabric blend, mostly wool.)", "role": "user"}, {"content": "This product is made of a high-quality blend, consisting mostly of wool. Let me know if you have any other questions.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I bought a scarf but I don’t know if it’s gonna work. Can I send it back with, like, Aras Cargo? Also, I saw a cap with a small logo, here’s the image, how much is that? And when’s my refund coming?", "role": "user"}, {"content": "I think you’re asking if you can return the scarf using Aras Cargo. We only work with Yurtiçi Cargo and HepsiJet for returns. Even with the image you sent, I don’t have specific product details like the price for the cap. Refunds are usually processed within 10 business days after we receive the return.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I clicked 'Complete Order,' but I didn’t get any order number. It just went back to the homepage. How do I know if my order went through?", "role": "user"}, {"content": "After clicking 'Complete Order,' you should receive an order number starting with 'TS.' Check your email for a confirmation. If you didn’t get one, it’s possible the order didn’t go through. You might want to check the 'My Orders' section of your account or contact customer service if you’re unsure.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The stuff I got isn’t what I expected. Can I return it? How long does the refund take, and do I have to pay for return shipping?", "role": "user"}, {"content": "You can return the items within 15 days as long as they’re unused. The refund will be processed within 10 business days once we get the product back. If the product isn’t faulty, the shipping cost might be deducted from the refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I selected everything I want, but now I’m stuck because the payment page isn’t loading. I don’t want to refresh and lose everything. Any suggestions?", "role": "user"}, {"content": "That’s a tricky spot. If the payment page isn’t loading, it could be a temporary issue. You could try opening a new tab and checking if your cart still has the items saved there before refreshing. This way, you won’t lose your selections.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I accidentally selected the wrong shipping option. Can I change it after placing my order?", "role": "user"}, {"content": "To change the shipping option after placing your order, please contact our customer service team as soon as possible, and they will assist you with making the adjustment. Let us know if you need any further assistance!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’ve entered my payment info, but I can’t seem to finalize the order. It’s not letting me go forward.", "role": "user"}, {"content": "It sounds like you’re right at the last step. Make sure you’ve checked the boxes agreeing to the terms and policies before clicking 'Complete Order.' Those boxes are usually near the bottom of the page, and the order won’t go through until they’re checked.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I ordered a tunic and I’m not really feeling it. Can I return it for a refund? Also, do you guys have any info on this specific swimwear? I think it was blue and had a discount... can’t remember the code though. And how long will it take for the refund to hit my account?", "role": "user"}, {"content": "You can return the tunic within 15 days as long as it’s unused, and we’ll process the refund once we receive the item, which usually takes about 10 business days. As for the blue swimwear, I don’t have any info without more details like a link or image. Let me know if you need anything else!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "If I start the return process, but then change my mind, can I stop it? And if I already generated the return code, is it still valid for later? What if I want to exchange it instead?", "role": "user"}, {"content": "If you change your mind, you can contact customer service to cancel the return process. The return code will remain valid for later use if you decide to proceed. Unfortunately, we don’t offer exchanges, so you would need to return the item and place a new order. Let me know if you need further details!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order for a tunic and a scarf. Can I add another item to my order? Also, how long will it take to arrive, and can I return it if I don’t like it?", "role": "user"}, {"content": "Unfortunately, once an order is placed, we can’t add more items to it. You can place a new order for the additional product. As for delivery, orders usually arrive within 1 to 3 days depending on your location. And yes, if you don’t like the product, you have 15 days to return it as long as it’s unused and undamaged.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Look, I placed an order a few minutes ago, and I realized I put the wrong shipping address. I’m worried it’s going to the wrong place now. Can I fix this before it’s too late? I really don’t want to deal with this hassle later on.", "role": "user"}, {"content": "I understand your concern. If the order was just placed, there’s still a chance to update the shipping address. Please contact customer service as soon as possible at 850 346 78 80, and we’ll do our best to adjust the address before the order is processed for shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I placed an order two days ago. How do I check if it’s shipped or not?", "role": "user"}, {"content": "You should’ve received an email with tracking information once your order was shipped. You can use that to check the status. If you didn’t get it, check your spam folder or log into your account and view 'My Orders' to see the latest updates.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "What’s the deal with the shipping companies? Which one should I choose—HepsiJet or Yurtiçi?", "role": "user"}, {"content": "Both HepsiJet and Yurtiçi offer reliable services. HepsiJet might be faster in certain areas, while Yurtiçi covers a broader range. It depends on your location and preference. Both options will deliver your order in 1-3 days after shipping.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I'm interested in buying modest swimwear. Do you offer that?", "role": "user"}, {"content": "Yes, we offer a selection of modest swimwear. You can check out the designs on our website. Feel free to reach out if you need more information!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’m about to fill out the return form, but I’m unsure about certain sections. I paid with a bank transfer, so should I include my IBAN? Could you let me know what else I need to complete for the return process to go smoothly?", "role": "user"}, {"content": "Yes, if you paid by bank transfer, make sure to include your IBAN and account holder details on the return form to ensure the refund can be processed without delays. Be sure to specify the reason for the return as well. If you have any other questions, feel free to ask!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I added the 'Winter Haze' scarf (code TS445566) to my cart, but I don’t want to pay for it yet. Can you guys send it anyway, and I’ll settle up later?", "role": "user"}, {"content": "It sounds like you’re excited about the Winter Haze scarf! Unfortunately, we can’t ship the item until the payment is completed. You can finish the order on our website, and we’ll send it right away. Let me know if you need help with the process!", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I can't seem to locate the return form anywhere in the package. Is there a way to proceed with the return without it? Do you require specific information for the process, and if so, what should I provide?", "role": "user"}, {"content": "No worries! If the return form is missing, you can still return the item. Just include a note with your order number, name, and contact details, along with your IBAN and account holder info if the payment was made via bank transfer or cash on delivery. That’s all we need to process your return.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I’d like to send something back, but I’m not sure which courier service to use. I usually ship things through Aras Kargo. Can I use them, or do you work with a specific shipping company?", "role": "user"}, {"content": "For returns, we partner exclusively with HepsiJet. Once you submit your return request on our website, HepsiJet will come to pick up the package directly from your address. Using Aras Kargo or another courier could interfere with the process, so we recommend waiting for HepsiJet.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "This coat www.aisetesettur.com/JN9987 looks great, but does it come in any other colors?", "role": "user"}, {"content": "I’m unable to provide information about other color options for products like JN9987. Please check the product page for all available color choices.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can you tell me the fabric of the Lace Blouse? I'm looking for something that's not too delicate.", "role": "user"}, {"content": "I'm unable to provide the fabric details for the Lace Blouse at the moment. Please visit the product page on our website to find more about the fabric.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m trying to reach your customer service. Can you provide the phone number?", "role": "user"}, {"content": "Certainly! You can call our customer service at 850 346 78 80 between 8 AM and 6 PM. How else can I assist you today?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I find modest swimwear in your shop?", "role": "user"}, {"content": "Yes, we offer modest swimwear in various styles to suit your needs. You can check out the designs on our website. Let me know if you need help!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I found this top online: www.aisetesettur.com/product/333222. Can you confirm the price? I think it was 130 TL. (System: The price is 149 TL.)", "role": "user"}, {"content": "The price of the top is 149 TL, not 130 TL. Let me know if I can assist you with anything else.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "The bag I sent you a screenshot of—it's vegan leather, right? Just checking.", "role": "user"}, {"content": "I’m unable to confirm if the bag in the screenshot is made of vegan leather. Please check the product page for material details.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Listen, I’ve got this order with a tunic and a cap, but I’m thinking of changing the payment method. Is that even possible at this point? Also, I was checking out some swimwear—like a blue one?—what’s the price? And if this stuff doesn’t work out for me, how do I return everything?", "role": "user"}, {"content": "You can change the payment method, but you’ll need to contact customer service quickly to make the adjustment. For the blue swimwear, I don’t have the price info without a product link or image. As for returns, you can return any unused items within 15 days. Just fill out the return form and request a return through our website.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "So I added that GreenLeaf tunic t123456 to my cart, but can you just send it already? I don’t wanna go through the whole checkout process again. Oh, and can you send it to my work address this time?", "role": "user"}, {"content": "Thanks for your message! I understand wanting to skip the steps, but you’ll need to complete the checkout process through the website. You can update your shipping address to your work during checkout. Let me know if you need help with it!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Yo, this shipping thing is confusing. What’s the difference between these options?", "role": "user"}, {"content": "I understand how it can be a bit confusing. HepsiJet generally offers faster shipping in some areas, while Yurtiçi is widely available nationwide. You can choose the option that suits your needs best. If you’re still unsure, feel free to contact customer service for more details.", "role": "assistant"}] |
[{"content": "You are a customer service agent. Be polite and helpful to users.", "role": "system"}, {"content": "I was really looking forward to my order, but the size I received is too big, and I’m not happy with the fit at all.", "role": "user"}, {"content": "I’m sorry to hear the size didn’t work out for you. If you’d like to send the item back, please fill out the return form located on the back of your receipt, then submit a return request via 'My Orders' on our website. HepsiJet will handle the package collection from your address.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Hey, I got my package but the tunic doesn’t fit and the cap is just... not what I expected. Can I send them both back? Also, I saw a scarf online that looked pretty cool, any chance you can tell me the price on that? And do you cover return shipping, or is that on me?", "role": "user"}, {"content": "You can return both items if they’re unused, within 15 days. Unfortunately, I can’t pull up product info like the price of the scarf without a link or image. For the return shipping, we cover it if the items are faulty, but if it’s just a change of mind, the shipping cost might be deducted from your refund.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Does the wholesale discount apply automatically when I add enough items, or do I need to reach out to someone?", "role": "user"}, {"content": "The 40% wholesale discount will automatically apply at checkout once you’ve added 150 or more items to your cart. No need to contact anyone or use a code.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m at the payment part, but I don’t know where to put my card info. It’s just not clear.", "role": "user"}, {"content": "You’re almost there! On the payment page, you should see different options, like credit card or bank transfer. If you’re paying by card, select 'credit card,' and then the fields to enter your card number, expiration date, and CVV should appear below.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I ordered a beige underscarf, but it’s not what I expected at all. How do I return it? And will I get my shipping fees back if I return this?", "role": "user"}, {"content": "If the beige underscarf isn’t what you expected, you can return it within 15 days as long as it’s unused. For non-defective returns, the shipping fees won’t be refunded. You can start the return process through the ‘My Orders’ section on our website. Let me know if you need help with the process or further clarification!", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I clicked 'Complete Order,' and it said my order went through, but I didn’t get the TS number. Is that normal?", "role": "user"}, {"content": "Usually, you should receive the TS order number right away. It might also be sent via email, so check your inbox or spam folder. If it still hasn’t arrived, you might want to check your 'My Orders' section to confirm it’s there.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I’m paying cash-on-delivery, but I don’t want to get hit with that extra fee. Any way to skip that?", "role": "user"}, {"content": "Unfortunately, the 30 TL fee is always added to cash-on-delivery orders. The only way to avoid it is by paying online through a credit card or bank transfer during checkout.", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "Can I pay for part of my order with a card and part with cash? And if I want to change the payment method after placing the order, is that possible? What happens if my card payment fails but I still want the order?", "role": "user"}, {"content": "Unfortunately, we don’t support split payments between card and cash. Once the order is placed, you can’t change the payment method. If the card payment fails, you can place a new order and choose a different payment option. If you need assistance with that, feel free to reach out. Anything else I can help with?", "role": "assistant"}] |
[{"content": "You are customer service agent at Aise Tesettur be polite to the customers", "role": "system"}, {"content": "I want to place a large order for tunics. What discount do you offer for wholesale purchases? Also, how do I arrange shipping, and can I pay upon delivery?", "role": "user"}, {"content": "For wholesale purchases of 150 items or more, we offer a 40% discount. You can choose between HepsiJet or Yurtiçi Cargo for shipping, and yes, you can pay upon delivery. Please note there is a 30 TL service fee for cash-on-delivery payments.", "role": "assistant"}] |