instruction
stringclasses
1 value
input
stringlengths
12
229
accepted
stringclasses
3 values
rejected
stringclasses
3 values
Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir Maybe it is just a machine...
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@united still no response??
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue ?™s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir I would appreciate that. Thank you.
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue thanks!
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways made it!!! Send Bloody Mary's to row 27!!!
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
?¤ï¸â¤ï¸â¤ï¸â?œ@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv??
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
.@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue ok, tx. Will tell the guy sitting next to me at the gate
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me ???Šð??Šð??Šâ?ˆï?â?ˆï?â?ˆï??
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica Lister to my show my on Monday 1230 130
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir what name and department does it come under? Thanks
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@united Great! I'm ready to go home.
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue probably not anymore.
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@united sent
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir Got it covered. Thanks!
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@united all good man it isn't your fault that plane is having maintenance issues
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue my phone number when you have any news for me is (631)891-5722
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir THANK YOU for finally making your boarding passes work with passbook
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
.@united Our newest delay, right now http://t.co/96fTLZWtvO
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir Hey there, can you follow us so we can DM you a question :) ????
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica omg omg???ð??? nonstop Dallas to Austin on virgin?œ¨??˜±??ˆï??
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@united Hi! what is the phone number for reservations in Venezuela? Thanks
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
?œ@JetBlue: Our fleet's on fleek. http://t.co/Q16Xvwg0L6?? .... I have to refrain what I want to say
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir @geekstiel Do you know when the last chance is?
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways I need help about a ticket. DM me
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@united thank you. I flew into Newark from Vail/Eagle.
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir I will say that your customer service has consistently been the very best!!!
positive
negative
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another "go-to" airliner
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir #AmericanView The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? ????
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways It's a debit card, but I am a Dividend member.
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue thanks for your help! #jetbluesofly
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir yes and I would like a refund.
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@USAirways that's where we are now. Thank you.
positive
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out
neutral
negative
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip. Ty
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!
negative
positive
Classify the input using one of these labels: neutral, positive, and negative.
@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8" surfboard between JFK and BQN airports.
negative
neutral
Classify the input using one of these labels: neutral, positive, and negative.
@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?
neutral
positive
Classify the input using one of these labels: neutral, positive, and negative.
@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?
neutral
negative