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Classify the input using one of these labels: neutral, positive, and negative. | @USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Just DM'd. Same issue persisting. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir why is customer relations still not open....in Texas?! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir it's ok...I forgive you guys. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again... | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir you have let me down! #oversold #earlybirdmeansnothing | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways the call hung up on me.. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united customer service has no solution and now we might miss a show because of them | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir your phone lines suck. I have a dilemma. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir 3349, was supposed to be in little rock at 10am this morning. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3) | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue She claimed that she did, but I was not happy with the way I was treated. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united too long for 140 characters | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united it's freezing on the gate bridge#waitingforbags#united#EWR | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Thank you. The website crashing for me. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @British_Airways three hour flight delay. On the phone for 45min and counting. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united I just sent an email to Customer Care, telling them I may have to break up with you ??. I sincerely hope they can help me!! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united what a joke. Hang up on customers!! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6 | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir okaaaaay UGH IM 8 MIN AWAY | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united is the worst airline in the world. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united you're the reason this whole travel experience has been a nightmare | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways if one with @AmericanAir why can't you use American miles???? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united you have now lost my bag. Never ever flying United again #joke | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways must be nice to take your customer service phone off the hook! #fendforyourself | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united what's the point of offering a free checked bag of you lose it? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir ???? 2 a day?! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet ???? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united no way one person is working entire security checkpoint in EWR ???? | negative | neutral |