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Classify the input using one of these labels: neutral, positive, and negative. | @united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | ?USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.?? #false | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united any chance you could help rebook?? My flight Cancelled Flightled | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united was trying to change a flight online but got an error can you help via DM? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways asked her why needed to take yellow tag off. She said, "because I told you to!" Expect a personal apology from her- unacceptable! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue that's what they told me half an hour ago | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways I?l do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/ | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways don't worry. Used own initiative and arriving much earlier than you planned for me | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways does anyone from your airline know how to do their job? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united how we looking on getting those bags to Lusaka | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is "I don't really know what happened" | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70 | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir okaaaaay UGH IM 8 MIN AWAY | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways must be nice to take your customer service phone off the hook! #fendforyourself | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @VirginAmerica Just DM'd. Same issue persisting. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | .@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ??#ANGRY | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue yeah that's all been done. Define "incidentals"? How much can I spend on gear so this trip is not a waste? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways Thank you. The website crashing for me. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united what is the problem with your flights to ny today | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir When will the flight resume? I don's see it in the open schedule. :/ | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Your website deserves a new design. #html5 FTW! | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD??? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight ???? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working . | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir doesn't even have gluten free peanuts. whyyy me?? | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir all right, but can you give me an email to write to ? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service?? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united we just left @flySFO (delayed). http://t.co/XzBAjMiekx | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | . @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways yeah , I have been expecting The same for 3 hours | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united no. U guys suck. I'll never fly with u again. And ur supervisors suck too. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir By "answering as fast as they can", you mean hanging up on every call? | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir ...2/2 doesn't help me. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST! | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue Third flight in a row for my wife with her TV not working... | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir nothing, you have done enough. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united they held the flight for our group of nearly 20 people. | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows... | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show | negative | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir why a different airport! I have no way of getting to a different airport. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face.. | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL | negative | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable | negative | positive |