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Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable ???? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir No worries. Don't blame you for weather. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir - trying to track down backs for two of my attendees #help | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir does that mean my ktn is not in my reservation? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir thank you so much that helps a lot. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-) | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Will 2396 be Cancelled Flightled tonight? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? ??? love the company! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir would also like say kind move on adding the points ! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir ok, I just received an email with my registration from your team. Thanks a lot | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir all right, but can you give me an email to write to ? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir If you care, could you have someone call me to explain what is going on. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir thank you...I know it's a busy for you today but any help would be appreciated... | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir .. UMM hello? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir thank you! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir got a callback at 1 am, took care of it. thanks. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please??? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas "This feature is currently unavailable" appears ? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir When did they start to sell water @AdmiralsClub ? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Can you respond to my DM? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Yep, was in one of my other camera memory card :D | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Err 2 hour wait time for the Exec. Plat. line? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work?? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Understood. Thanks anyway | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you're my early frontrunner for best airline! #oscars2016 | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we?e relatives nearby. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Thanx for replying. DM sent | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Weather was not involved. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Got my bags this morning! Thanks! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Thank you for the response. When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir it looks like a mistake | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir wow that's helpful. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir can you take care @Cowboycerrone please. Thanks | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir By "answering as fast as they can", you mean hanging up on every call? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE ??#ANGRY | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2 | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Yes, but should be able to get a push notification via the app if I? logged in and on a trip. Email/text is so 2010 ??. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @Cowboycerrone ratchet airway!. ...... | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir anything you can do? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude ???????? | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir employees are racist!!!!! | negative |