instruction
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|---|---|---|
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir she doesn't have Twitter. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard "your bag has not been located." ?? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class... | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry.. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Your logo looks like 3D glasses. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43 | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great.... | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks! | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Still looking as we speak. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service) | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I just DMed you | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir why is it most first class passengers now request the sand which from coach ? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful ?? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y?ll hold AA1458 to RDU so they can connect? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir how can you not be taking calls? I need to change my flight! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir well done, you have taken the fun out of air travel @PHLAirport | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir no worries even though I was talking about seat assignment :) | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Yo, could that be a catering truck before mine eyes? Unmoving? http://t.co/ASW6QwUf1Z | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Great seats on this aircraft! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !! | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir 8:30 departure? Sure. Is there a catering strike at JFK? @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca easier | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir 3198 to AEX. Is it still going? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir is that something the crew on the current leg can request of the gate team on the next leg? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Why does your iPhone app not have any sort of notifications option? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir agents refuse to help, "too busy" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir pathetic to have your gate agents lie to my face when you are at fault | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir ok, thanks you! Have a great night AA team! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir any idea what's up with flight AA3181? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir why a different airport! I have no way of getting to a different airport. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir many trips coming up! I will see you soon ???? | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir message and pics sent... | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I'm great thanks keep up the good work | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @dfwairport got rebooked through the AA online app. | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA! | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir is rude a hiring requirement at key west airport shaking my head | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir can I DM you info? | neutral |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Tired of sitting on a delayed #1702 again and again computer down | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response! | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir. | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont) | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather? | negative |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses. | positive |
Classify the input using one of these labels: neutral, positive, and negative. | @AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest? | neutral |