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Classify the input using one of these labels: neutral, positive, and negative.
@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.
negative
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@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
positive
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@united Thank you.
positive
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@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
positive
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@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
positive
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@united "We like hearing from you." So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi
negative
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@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks
negative
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@united thank you. I will address it with them
positive
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@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
negative
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@united too long for 140 characters
negative
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@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?
neutral
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@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?
neutral
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@united we followed the baggage rules on your website and was still charges $150. But only going one way
negative
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@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet.
negative
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@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!
negative
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@United great way to start my vacation with an on time departure! Looking forward to my global first class suite!
positive
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@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn
neutral
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@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
positive
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@united that would be great
positive
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@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?
neutral
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@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo
negative
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@united RES # 0167560070877 Fsqthg Thanks
neutral
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@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
positive
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@united Yes ! :D (Y) From @therealaviation on Instagram :)
positive
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@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.
neutral
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@united Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv
neutral
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@united need to chat with an actual human ASAP!
negative
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@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.
neutral
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@united what a joke. Hang up on customers!!
negative
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@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!
negative
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@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline
neutral
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@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.
neutral
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@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ
neutral
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@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United>
positive
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@united I'm not booked on a 1:30 return flight..
negative
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@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
negative
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@united message sent. Thank you!
positive
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@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
negative
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@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?
negative
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@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead
negative
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@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat
neutral
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@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir
negative
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@united for a fee...
neutral
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@united any updates with the DOT looking at the united fares from London to the US from last week?
neutral
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@united Thank you!! ????
positive
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@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM
neutral
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@united that's fine. I'll take them.
positive
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@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(
neutral
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@united all goods, I'll call tomorrow, thanks.
positive
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@united next day
neutral
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@united this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees.
negative
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@united KOA-LAX should have fresh food service, right?
neutral
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@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment
negative
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@united will do. Thank you!
neutral
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@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection
neutral
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@united done as requested.
neutral
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@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!
positive
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@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?
neutral
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@united hey I left my favorite blanket on the plane bring it back home to me:-(
neutral
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@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!
negative
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@united thanks
neutral
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@united yes, Thx! At 10:35 (landed at 9:20).
positive
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@united we finally just arrive to Bogota, good but long flight!!
neutral
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@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.
negative
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@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.
neutral
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@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1
positive
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@united was in the air. Just DMd you
neutral
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@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail
negative
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@united Hopefully They will give me a feedback, bafore my flight...
neutral
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@united Very good flight, thank you!
positive
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@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways
neutral
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@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme
neutral
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@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!
positive
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@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
positive
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@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)
positive
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@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.
neutral
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@united I will admit, you've been rather good to me over the years. You've still got me hooked. (for now!) Peace.
positive
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@united it's kinda funny. No worries.
positive
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@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
negative
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@united great. Looking forward to your response to my DM then
positive
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@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.
neutral
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@united sent
neutral
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@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.
positive
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@united the supervisor on situation- Stacey took all our details-no claim number given to us
negative
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@united 1 hour since boarding began and we're still sitting at the gate. #UA507
negative
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@united thanks! Makes sense. Just annoying that it can't be determined better.
negative
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@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
negative
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@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
positive
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@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough
positive
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@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.
positive
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@united thank you! Love united!! Have 4 flights today!
positive
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@united Just did, thanks for checking! :)
positive
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@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.
negative
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@united still can't dm, it's LH7631 on 21/2/15
negative
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@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
positive
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@united sweet, follow back and I'll get the dm off
positive
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@united all good! Next flight was a little delayed so it all worked ????
positive
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@united flight 5431
neutral
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@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!
negative
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@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.
negative