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dict | sentiment
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dict | external_id
stringclasses 0
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|---|---|---|---|---|---|---|---|---|---|
I payed with a card and was charged an extra fee | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4497445523738861,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was charged a fee after using my card and I shouldn't have been. | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.433973491191864,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is there a reason I was charged a fee for using my card as payment? I've never had an extra fee before. | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40810856223106384,
"agent": null
} | null | {} | {
"test_vector": null
} |
I show another charge on my card from when I used it, why? | [] | [
"extra_charge_on_statement",
"top_up_by_card_charge",
"transaction_charged_twice",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3960910141468048,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why do I get charged additional fees on some payments, but not others? | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4147326946258545,
"agent": null
} | null | {} | {
"test_vector": null
} |
I used my card for a purchase and was charged a fee | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40473034977912903,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was I charged for card payment? | [] | [
"card_payment_fee_charged",
"card_payment_not_recognised",
"pending_card_payment",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42072534561157227,
"agent": null
} | null | {} | {
"test_vector": null
} |
There is an unauthorized fee. | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41403114795684814,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would appreciate that someone let me know when there is an extra charge for payments. I was checking the app earlier and saying a charge on one of my payments that was additional that no one made me aware of before. | [] | [
"exchange_via_app",
"extra_charge_on_statement"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3766321837902069,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was I charged an extra fee when paying with my card? | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42581796646118164,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did I have to pay extra because I paid with card? | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4115230441093445,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why are there fees for card usage? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.35997551679611206,
"agent": null
} | null | {} | {
"test_vector": null
} |
im not sure what this charge is for | [] | [
"exchange_charge",
"top_up_by_card_charge",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40982353687286377,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is the fee charged with this card payment? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3971228003501892,
"agent": null
} | null | {} | {
"test_vector": null
} |
When would my card be charged an extra fee for a transaction? | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transaction_charged_twice",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.398052841424942,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why did I have to pay more when I do it with my card? | [] | [
"card_payment_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3697686195373535,
"agent": null
} | null | {} | {
"test_vector": null
} |
I made a card payment and a fee is showing up? | [] | [
"card_payment_fee_charged",
"card_payment_not_recognised",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42642921209335327,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have been charged a fee for paying with card | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4375416934490204,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is the fee on my card payment? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3929745554924011,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why would I be charged a fee for card payment? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4071301519870758,
"agent": null
} | null | {} | {
"test_vector": null
} |
Will I always be charged a fee for using my card? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3822471797466278,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I check somewhere if there will be a fee on my payment or not? Seems you are charging in some cases, what's the pattern there? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4238626956939697,
"agent": null
} | null | {} | {
"test_vector": null
} |
Paying in card resulted in a fee | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40538811683654785,
"agent": null
} | null | {} | {
"test_vector": null
} |
I paid with card and I think there was a fee applied. | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4101208448410034,
"agent": null
} | null | {} | {
"test_vector": null
} |
So what items actually come with extra fees | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3813765048980713,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I avoid getting charged a fee on my card? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38175541162490845,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is there a fee when you pay with your card? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3997839093208313,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have been charged with a fee for paying with my card. | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4266757071018219,
"agent": null
} | null | {} | {
"test_vector": null
} |
For the first time I got a fee on my account. How do I know when you charge these fees? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4064406454563141,
"agent": null
} | null | {} | {
"test_vector": null
} |
Someone needs to make me aware when there are extra charges for payments. I happened to be looking at the app earlier and noticed a charge associated to a payment that was extra that no one made me aware of before at all. | [] | [
"card_payment_fee_charged",
"card_payment_not_recognised",
"exchange_via_app",
"extra_charge_on_statement"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3742032051086426,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is using my card free? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3479367792606354,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was I charged an extra fee when using a card? | [] | [
"card_payment_fee_charged",
"extra_charge_on_statement",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40867841243743896,
"agent": null
} | null | {} | {
"test_vector": null
} |
What fees apply when using a card? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.363285630941391,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why do you charge for payments? Why aren't your charges clearly laid out in the agreement? | [] | [
"card_payment_fee_charged",
"card_payment_not_recognised",
"declined_card_payment",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4216747581958771,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was I charged a fee when I paid with card? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.43530917167663574,
"agent": null
} | null | {} | {
"test_vector": null
} |
There is a fee on my account. Why? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38895323872566223,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why do you charge fees on card payments? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3906992971897125,
"agent": null
} | null | {} | {
"test_vector": null
} |
I was charged a fee for a card payment. Why? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4177394509315491,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why was a charged a fee for using the card? | [] | [
"card_payment_fee_charged",
"transfer_fee_charged",
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39816755056381226,
"agent": null
} | null | {} | {
"test_vector": null
} |
They charged me for paying with my card. | [] | [
"card_payment_fee_charged"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42762893438339233,
"agent": null
} | null | {} | {
"test_vector": null
} |
I completed an in country transfer a few days ago and was sure to check the account information several times since the transaction was completed, but the funds are still not available. What is the problem? | [] | [
"country_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4178771376609802,
"agent": null
} | null | {} | {
"test_vector": null
} |
My money transfer has not arrived. | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40365463495254517,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am still waiting for a transaction to be completed | [] | [
"pending_card_payment",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38557133078575134,
"agent": null
} | null | {} | {
"test_vector": null
} |
I made a money transaction but the recipient can't see it | [] | [
"receiving_money",
"Refund_not_showing_up",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3725945055484772,
"agent": null
} | null | {} | {
"test_vector": null
} |
I tried to send someone money but they haven't received it. | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.3579756021499634,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does it take for a transfer to get to a recipient? | [] | [
"card_arrival",
"pending_transfer",
"transfer_not_received_by_recipient",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37713608145713806,
"agent": null
} | null | {} | {
"test_vector": null
} |
How can the recipient see my money transaction? | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3763154149055481,
"agent": null
} | null | {} | {
"test_vector": null
} |
I transferred money but the recipient says it has not arrived. Why would this be? | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42289167642593384,
"agent": null
} | null | {} | {
"test_vector": null
} |
The transfer I did hasn't arrived | [] | [
"card_arrival",
"pending_transfer",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4387114346027374,
"agent": null
} | null | {} | {
"test_vector": null
} |
how long do money transfers take? | [] | [
"receiving_money",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.34933751821517944,
"agent": null
} | null | {} | {
"test_vector": null
} |
I transferred some money and it didint arrive | [] | [
"card_arrival",
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.45030367374420166,
"agent": null
} | null | {} | {
"test_vector": null
} |
Where is the transfer I started? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.42601335048675537,
"agent": null
} | null | {} | {
"test_vector": null
} |
transaction failed? | [] | [
"failed_transfer",
"top_up_failed"
] | {
"type": null,
"score": null,
"agent": null
} | [] | negative | {
"type": null,
"score": 0.36152735352516174,
"agent": null
} | null | {} | {
"test_vector": null
} |
I just finished sending money, but it's not logging on the recipient side. | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3674592077732086,
"agent": null
} | null | {} | {
"test_vector": null
} |
I completed a money transaction but the recipient hasn't received it | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37617236375808716,
"agent": null
} | null | {} | {
"test_vector": null
} |
The receipient doesn't see my money transfer. | [] | [
"receiving_money",
"Refund_not_showing_up",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3921694755554199,
"agent": null
} | null | {} | {
"test_vector": null
} |
I transferred the rent payment for my new place a couple days ago but the landlord says it's not there yet, despite showing up as done on my side. I checked the account number I sent it to and it's definitely correct. Can you please verify if the transaction really went through or not? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4179632067680359,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need to find out why my transfer didn't get there. | [] | [
"why_verify_identity"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4203616976737976,
"agent": null
} | null | {} | {
"test_vector": null
} |
I've just moved address from a place in Durham to a place in Walton-On-The-Naze. I have a new landlord at my new house and they haven't got my payment but I know I sent it on time, can you check they got it please? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38384854793548584,
"agent": null
} | null | {} | {
"test_vector": null
} |
I sent money. They haven't received it. | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.361548513174057,
"agent": null
} | null | {} | {
"test_vector": null
} |
Hey, I need some help figuring out way my transfer is not complete yet. My Landlord hasn't got the money yet.She should have received it by now. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3769112229347229,
"agent": null
} | null | {} | {
"test_vector": null
} |
The day before yesterday, I performed a transfer which was within this country. It still hasn't gone through. Can you check on that? The account number is definitely correct, as I've checked and double checked. | [] | [
"country_support",
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.45387157797813416,
"agent": null
} | null | {} | {
"test_vector": null
} |
I'm having a problem with a money transfer. I sent some money to a friend a couple of hours ago, and they haven't received it yet. Why hasn't it gotten to them? How long do transfers need to go through? | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.380037397146225,
"agent": null
} | null | {} | {
"test_vector": null
} |
I transferred some money but the receiver can't pick it up for some reason. | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4096226990222931,
"agent": null
} | null | {} | {
"test_vector": null
} |
Where is the transaction I made to a friend? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36556556820869446,
"agent": null
} | null | {} | {
"test_vector": null
} |
My friend still hasn't gotten a transaction I made. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3835045099258423,
"agent": null
} | null | {} | {
"test_vector": null
} |
Im waiting for my transaction to go through. | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40690305829048157,
"agent": null
} | null | {} | {
"test_vector": null
} |
I made a transaction and it is taking a very long time to go through. | [] | [
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3990105390548706,
"agent": null
} | null | {} | {
"test_vector": null
} |
Is there a reason why my transaction is taking so long? | [] | [
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.34924960136413574,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long will it take for my transaction to be completed? | [] | [
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3744959235191345,
"agent": null
} | null | {} | {
"test_vector": null
} |
I sent some money and the receiver can't access it. | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37746307253837585,
"agent": null
} | null | {} | {
"test_vector": null
} |
I sent my friend some money a few hours ago but she has not received it yet. She really needs it. How long does this take? | [] | [
"receiving_money"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3597581386566162,
"agent": null
} | null | {} | {
"test_vector": null
} |
The person I sent money to hasn't gotten it yet! | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3442344665527344,
"agent": null
} | null | {} | {
"test_vector": null
} |
When will my funds transfer? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.4034607410430908,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long does it take for transfers to finish? I sent funds to my pal, and she says that she has not gotten anything. | [] | [
"transfer_not_received_by_recipient",
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3547642230987549,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long do transfers need to come through? I sent some money to a friend, she needs it urgently, but seems it's still not there yet after a couple hours. | [] | [
"transfer_timing"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.37770137190818787,
"agent": null
} | null | {} | {
"test_vector": null
} |
How long until my friend receives my transaction? | [] | [
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.3741706311702728,
"agent": null
} | null | {} | {
"test_vector": null
} |
Why hasn't my recipient received their money? | [] | [
"receiving_money",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36203017830848694,
"agent": null
} | null | {} | {
"test_vector": null
} |
I am still awaiting the completion of the transaction. | [] | [
"pending_card_payment",
"pending_top_up",
"pending_transfer"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.38266873359680176,
"agent": null
} | null | {} | {
"test_vector": null
} |
I transferred some money but the recipient is having trouble withdrawing. | [] | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised",
"declined_cash_withdrawal",
"pending_cash_withdrawal",
"transfer_not_received_by_recipient"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41509929299354553,
"agent": null
} | null | {} | {
"test_vector": null
} |
To add money to my account, what currencies can I use? | [] | [
"fiat_currency_support",
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3849266469478607,
"agent": null
} | null | {} | {
"test_vector": null
} |
I need support options, I want to top my card | [] | [
"top_up_by_card_charge"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.373588889837265,
"agent": null
} | null | {} | {
"test_vector": null
} |
I have 1 other US card. Can you take that? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4009745419025421,
"agent": null
} | null | {} | {
"test_vector": null
} |
What are the cards and currencies that are supported? | [] | [
"fiat_currency_support",
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4117014706134796,
"agent": null
} | null | {} | {
"test_vector": null
} |
What currencies are accepted for adding money? | [] | [
"fiat_currency_support",
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3823185861110687,
"agent": null
} | null | {} | {
"test_vector": null
} |
What kind of currencies can I use to add money? | [] | [
"fiat_currency_support",
"receiving_money",
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36743664741516113,
"agent": null
} | null | {} | {
"test_vector": null
} |
I only own one other credit card from the USA. Will it be accepted? | [] | [
"card_acceptance",
"country_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3651737570762634,
"agent": null
} | null | {} | {
"test_vector": null
} |
If I only have 1 other US card, can you take it? | [] | null | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.40345990657806396,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I use my American Express to add money to my account? | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36794522404670715,
"agent": null
} | null | {} | {
"test_vector": null
} |
can you tell me what cards and currencies you take? | [] | [
"fiat_currency_support",
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.39881137013435364,
"agent": null
} | null | {} | {
"test_vector": null
} |
Can I use American Express to add money into my account? | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3653588891029358,
"agent": null
} | null | {} | {
"test_vector": null
} |
Will you accept my other card from the U.S.? | [] | [
"card_acceptance",
"country_support"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.41994166374206543,
"agent": null
} | null | {} | {
"test_vector": null
} |
What is accepted in regards to cards and currencies? | [] | [
"fiat_currency_support",
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.4047718346118927,
"agent": null
} | null | {} | {
"test_vector": null
} |
Will you accept my other card? | [] | [
"card_acceptance"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3958408236503601,
"agent": null
} | null | {} | {
"test_vector": null
} |
I would like to add money to my account through my American Express. | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3699055314064026,
"agent": null
} | null | {} | {
"test_vector": null
} |
Which cards do you guys support? I want to top up using my credit card. | [] | [
"top_up_by_card_charge",
"top_up_by_cash_or_cheque",
"visa_or_mastercard"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.41964104771614075,
"agent": null
} | null | {} | {
"test_vector": null
} |
What credit cards are supported? | [] | [
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | positive | {
"type": null,
"score": 0.40192797780036926,
"agent": null
} | null | {} | {
"test_vector": null
} |
What cards and currencies do you support? | [] | [
"fiat_currency_support",
"supported_cards_and_currencies"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3847476541996002,
"agent": null
} | null | {} | {
"test_vector": null
} |
How do I transfer funds from my American Express into my account? | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.3917568325996399,
"agent": null
} | null | {} | {
"test_vector": null
} |
How can I use American Express to add money to my account? | [] | [
"transfer_into_account"
] | {
"type": null,
"score": null,
"agent": null
} | [] | neutral | {
"type": null,
"score": 0.36555927991867065,
"agent": null
} | null | {} | {
"test_vector": null
} |